Job description

Job responsibilities

Reception and service

• Lead and support the reception team, ensuring a welcoming and professional service.
• Coordinate reception cover and respond to operational issues.
• Handle reception-related complaints and concerns calmly and professionally.
• Monitor feedback and identify opportunities to improve the patient/customer experience.
• Keep internal navigation, signage and information up to date.
• Assist with recruitment of new reception staff.
• Provide training and induction for new starters.
• Conduct appraisals and return-to-work interviews.

• Act as a key point of contact for day-to-day IT and digital issues.
• Coordinate IT problems and liaise with external IT support when required.
• Support software upgrades, new systems and digital improvement projects.
• Manage phones, computers and other IT equipment.
• Set up IT equipment, accounts and software for new starters.
• Provide practical support to colleagues with IT and software queries.

• Manage early notifications of sickness/absence and update relevant sessions, rotas and systems.
• Carry out data searches and provide accurate information to support operational needs.
• Support the implementation of new processes and systems.
• Review new technology to improve efficiency and service delivery.

• Promote high standards of confidentiality, data protection and information security.
• Support appropriate user access and permissions across systems.
• Ensure confidential information is handled and stored securely.
• Report and escalate any suspected data-security incidents or breaches.
• Encourage good data-security practices across the team.
• Liaise with the external clinical safety officer and update practice documents.

The above list is not exhaustive and the post holder may be required to undertake other duties appropriate to the role and the needs of the organisation.

Person Specification

Knowledge and skills

Essential

• Excellent communication and interpersonal skills.
• Strong organisational skills and ability to manage competing priorities.
• Good problem-solving skills with a practical, solutions-focused approach.
• Ability to remain calm and professional when dealing with challenging situations.
• Ability to learn and adapt to new systems and software.
• Good attention to detail.
• Ability to maintain confidentiality and handle sensitive information appropriately.
• Ability to take ownership and work independently.
• Ability to work effectively as part of a team.
• Ability to support colleagues through change and new ways of working.

Qualifications

Desirable

• Qualifications or training relevant to reception, administration, healthcare, operations, IT or digital coordination.

Experience

Desirable

• Previous experience of supporting or leading a team.
• Experience of training or inducting new staff.
• Experience of working with data-security or confidentiality requirements.
• Experience of dealing with people and responding appropriately to complaints or challenging situations.
• Experience of managing competing priorities and responding to operational issues.
• Experience of working in a GP practice

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Armada Family Practice

Address

Whitchurch Health Centre

Armada Road

Bristol

BS14 0SU

United Kingdom

Employer's website

https://www.armadapractice.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

What You Will Do

Clinical Practice

• Independently assess, diagnose, and manage MSK presentations, including complex cases.
• Request investigations such as imaging and blood tests, and make appropriate referrals.
• Create tailored selfmanagement plans that support behavioural change and longterm recovery.
• Use your full scope of practice, including prescribing and injection therapy (where qualified).
• Record utilisation data daily and collect Patient Satisfaction Questionnaires (PSQs).

Collaboration & Development

• Work as part of a GPbased MDT and build strong, positive relationships with practice staff.
• Educate colleagues on MSK triage pathways and provide informal clinical guidance.
• Support clinical audits and contribute to service improvement initiatives.
• Help shape and refine local MSK care pathways.

Leadership & Learning

• Participate in supervision and peerreflection sessions.
• Continue progressing against the HEE Roadmap to Practice.
• Contribute to clinical governance and mentoring where appropriate.

What Were Looking For

Essential

• HCPC and CSP registered Physiotherapist.
• Minimum 5 years postgraduate clinical experience.
• Minimum 3 years MSK clinical experience.
• Understanding of the HEE Roadmap to Practice and the MSK Core Capabilities Framework.
• Active CPD portfolio aligned to the four pillars of advanced practice.

Desirable

• MSc Level 7 modules.
• Prior FCP or MSK triage experience (NHS or private sector).
• Experience working in GP practices.
• Experience using EMIS or SystmOne.
• Qualified in injection therapy and/or Independent Prescribing.

Key Skills

• Confident, friendly, and collaborative, with the ability to integrate smoothly into GP practice teams.
• Able to build strong working relationships with GPs, reception teams, nurses, and MDT colleagues.
• Excellent communication and clinical reasoning skills.
• Calm, resilient, and proactive in a fastpaced and evolving healthcare environment.
• Comfortable using digital tools and modern clinical systems.
• Committed to high standards of ethical, professional, and patientcentred care.

What We Offer

• 12.5+ days protected CPD time annually.
• Fully funded training in Injection Therapy and Independent Prescribing.
• 25 days annual leave + Bank Holidays (rising to 33 with service).
• Enhanced sick pay scheme.
• Corporate private healthcare cash plan via Medicash.
• Electric Vehicle Salary Sacrifice Scheme.
• Cycle2Work and TechScheme salary sacrifice options.
• Flexible workplace pension.
• Referafriend bonus scheme.
• A friendly, inclusive, and supportive team culture.

Equality, Diversity and Inclusion

Primary Care Physio welcomes applications from all backgrounds and is committed to fair and inclusive recruitment. We are happy to provide reasonable adjustments and support throughout the recruitment process. If you require assistance due to a disability or longterm health condition, please contact [email protected].

This supports:

• Equality Act 2010 (reasonable adjustments duty)
• NHS People Promise (Belonging, Compassionate and Inclusive)
• CQC WellLed domain (inclusive culture, fair treatment)

Person Specification

Qualifications

Essential

• - HCPC and CSP registered Physiotherapist
• - A degree in Physiotherapy

Desirable

• - Completion of some level 7 MSc learning (HEE Roadmap Stage 1 & 2)
• - Qualified independent prescriber
• - Qualified injection therapist

Experience

Essential

• - Minimum 5 years post-graduate clinical experience
• - Minimum 3 years MSK clinical experience
• - Understanding of the HEE Roadmap to Practice and the MSK Core Capabilities Framework
• - Active CPD portfolio aligned to the 4 pillars of advanced practice
• - Where possible, reasonable adjustments will be considered to enable applicants to meet the requirements of the role.

Desirable

• - Prior FCP or MSK triage experience (private or NHS)
• - Experience working in GP practices
• - Experience using EMIS or SystmOne

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Promni Health

Address

Millstream Medical Centre

Millstream House

Avon Approach

SALISBURY

SP1 3SL

United Kingdom

Employer's website

https://www.promnihealth.co.uk (Opens in a new tab)

Job description

Job responsibilities

Principal Duties and Responsibilities

Patient Care Navigation

Welcome patients and visitors in a courteous, professional and compassionate manner.

Assess patient requests using approved Care Navigation principles and Practice protocols.

Signpost patients to the most appropriate clinician, service or healthcare provider according to their needs.

Support patients in accessing a wide range of NHS and community services where appropriate.

Assist patients in understanding the services available both within and outside the Practice.

Escalate urgent clinical concerns immediately in accordance with Practice procedures.

Manage incoming telephone calls, face-to-face enquiries and electronic requests efficiently and professionally.

Book, amend and cancel appointments in accordance with Practice protocols and clinician availability.

Process home visit requests in line with Practice procedures.

Check patients into clinics and manage patient flow throughout the day.

Keep patients informed of delays and changes to appointments.

Ensure consulting rooms and reception areas are prepared and maintained to provide a welcoming environment.

Administrative Responsibilities

Maintain accurate electronic patient records using the Practice clinical system.

Register new patients and update demographic information.

Process repeat prescription requests in accordance with Practice policy.

Respond to authorised requests for test results whilst maintaining strict confidentiality.

Process incoming correspondence and electronic workflow as directed.

Manage tasks generated through Practice systems including EMIS Web, Anima, NHSmail and other approved digital platforms.

Receive and accurately record messages for clinicians and other members of the Practice Team.

Liaise effectively with pharmacies, hospitals, community services and other healthcare providers.

Respond positively and professionally to patient enquiries.

Explain Practice procedures and available services clearly.

Process requests for non-NHS services and collect fees where applicable.

Support patients who may require additional assistance or reasonable adjustments.

Deal sensitively with distressed or anxious patients, escalating concerns when appropriate.

Handle complaints courteously and in accordance with the Practice Complaints Procedure.

Information Governance

Maintain confidentiality at all times.

Comply with GDPR, NHS Confidentiality Code of Practice and Information Governance policies.

Ensure patient information is accurate, secure and handled appropriately.

Health, Safety and Security

Maintain a clean, tidy and safe reception environment.

Follow all Health & Safety, Fire Safety and Infection Prevention and Control procedures.

Report hazards, incidents or security concerns promptly.

Assist with opening and closing procedures as required.

Team Working

Work collaboratively with all members of the multidisciplinary team.

Provide cover for colleagues during periods of absence or increased demand.

Participate in Practice meetings and contribute to service improvements.

Demonstrate flexibility to support the changing needs of the Practice.

Training and Personal Development

Participate in mandatory and statutory training.

Undertake Care Navigation training and continue to develop knowledge of local NHS and community services.

Participate in annual appraisal and personal development planning.

Maintain competence in Practice systems and digital technologies.

General Responsibilities

The duties outlined above are not exhaustive and may change to meet the evolving needs of the Practice. All employees are expected to undertake any reasonable duties consistent with the grade and nature of the post.

Place of Work

The main place of work will be based at Kingsland, but there may be occasional times where travel is required to the practices branch surgeries at Orleton and Leintwardine.

Health & Safety

Working within a healthcare environment, the post-holder must take responsibility for their own and others health, safety and security. This will include, but will not be limited to

All staff within the department adhere to their individual responsibilities for infection control and health and safety, using a system of observation, audit and check, hazard identification, questioning, reporting and risk management.

Maintain an up to date knowledge of health and safety and infection control statutory and best practice guidelines and ensure implementation across the Practice.

Using personal security systems within the workplace according to Practice guidelines.

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks across the Practice.

Making effective use of training to update knowledge and skills, and initiate and manage the training of others in these areas.

Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards, and initiation of remedial or corrective action where needed.

Actively identifying, reporting on and correcting health and safety hazards and infection hazards immediately when recognised.

Keeping own work areas and general and patient areas generally clean, identifying issues and hazards and risks in relation to other work areas within the business, and assuming responsibility in the maintenance of general standards of cleanliness across the business in consultation, where appropriate, with other staff.

Confidentiality

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
• In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Equality and Diversity

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include

• Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation.
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.
• Behaving in a manner that is welcoming to the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal and Professional Development

The post-holder will participate in any training program implemented by the Practice as part of this employment, such training to include

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Quality

The post-holder will strive to maintain quality within the Practice, and will

• Alert other team members to issues of quality and risk.
• Assess their own performance and take accountability for their own actions, either directly or under supervision.
• Contribute to the effectiveness of the team by reflecting on their own and the teams activities and making suggestions on ways to improve and enhance the teams performance.
• Work effectively with individuals in other agencies to meet patient needs.
• Effectively manage own time, workload and resources.

Communication

The post-holder should recognise the importance of effective communication within the team and willstrive to

• Communicate effectively with other team members.
• Communicate effectively with patients and carers.
• Recognise peoples needs for alternative methods of communication and respond accordingly.

Notes

This job description provides an overview of the role and is not exhaustive. The post-holder may be asked, following appropriate consultation, to undertake other duties commensurate with the post to meet the changing needs of the Practice. The job description and person specification will be reviewed periodically and may be amended following consultation with the post-holder.

Person Specification

Qualifications

Essential

• GCSE (or equivalent) in English and Maths at Grade C/Level 4 or above. Good standard of numeracy and literacy

Desirable

• Customer Service qualification

Experience

Essential

• Experience in a customer-facing role. Experience managing confidential information. Experience working under pressure whilst maintaining accuracy.

Desirable

• Experience within NHS General Practice or Primary Care. Experience using EMIS Web, Anima or similar clinical systems.

Knowledge

Essential

• Understanding of excellent customer service. Awareness of confidentiality and data protection. Good IT skills.

Desirable

• Knowledge of Care Navigation principles. Understanding of Total Triage. Knowledge of NHS services and Primary Care pathways.

Skills and Abilities

Essential

• Excellent communication skills. Active listening. Ability to prioritise workload. Good organisational skills. Attention to detail. Professional telephone manner. Ability to deal with challenging situations calmly.

Desirable

• Experience of conflict resolution. Confidence supporting patients with digital services.

Personal Qualities

Essential

• Friendly and approachable. Empathetic. Reliable. Professional. Flexible. Team player. Positive attitude. Able to maintain confidentiality. Resilient under pressure.

Desirable

• Commitment to continuous improvement and service development.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Mortimer Medical Practice

Address

Kingsland

Leominster

Herefordshire

HR6 9QL

United Kingdom

Employer's website

https://www.mortimergpsurgery.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

The successful applicants will join the paediatric medical Tier 2 gaining general paediatric, neonatal, and ambulatory experience at GHH; and general paediatric, HDU, and subspecialty experience at BHH. You will work with the multidisciplinary team, under the supervision of the departmental consultants, offering leadership and training for other resident doctors, and providing emergency, elective, and ongoing clinical care to patients attending the assessment units, outpatient clinics, admitted to the inpatient wards, HDU (BHH) and Neonatal Unit (GHH), and supporting neonates on delivery suite and post natal wards (GHH), and children attending the Emergency Department and other departments, as required.

**Please note, full GMC registration with a licence to practice is essential for this role. However UHB may be able to sponsor for GMC should we not be able to recruit a candidate who is already registered.**

Person Specification

Qualifications

Essential

• *Full GMC registration
• *Eligibility to live and work in the UK
• *Evidence of achievement of Foundation competencies in line with GMC standards/Good Medical Practice
• *Minimum of FOP, TAS, and AKP
• *APLS, PILS or EPALS AND NLS provider course

Desirable

• *Clinical MRCPCH or equivalent post graduate Paediatric qualification overseas

Experience

Essential

• *Able to demonstrate clinical knowledge appropriate to level of responsibility
• *Minimum 12 months as paediatric medical practitioner in a multi professional environment equivalent to the hospitals in which trainees are currently working in UK
• *Recent Neonatal experience within NHS
• *Evidence of achievement of ST3 competencies in paediatrics.
• Expert knowledge of measures to stabilise critically ill babies, children and young adults
• * Basic understanding of audit and research methodologies
• * Basic understanding of health and safety, clinical risk and quality issues
• * Awareness of equality and diversity
• * Awareness of Clinical Governance procedures
• * Expert knowledge of measures to stabilise critically ill babies, children and young adults
• * Basic understanding of audit and research methodologies
• * Basic understanding of health and safety, clinical risk and quality issues
• * Awareness of equality and diversity
• * Awareness of Clinical Governance procedures

Additional Criteria

Essential

• *Level 3 safeguarding Competencies
• *Enhanced DBS check

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

University Hospitals Birmingham NHS Foundation Trust

Address

Good Hope Hospital

Rectory Rd

Sutton Coldfield

West Midlands

B75 7RR

United Kingdom

Employer's website

https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)

Job description

Job responsibilities

To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website:https://careers.northerncarealliance.nhs.uk

Person Specification

Qualifications

Essential

• Good general education

Desirable

• Relevant NVQ2 qualifications
• IT related qualification

Knowledge

Desirable

• Knowledge of Microsoft Office and Outlook
• Knowledge of Patient Centre, Adastra, EPR

Experience

Essential

• Previous experience of working within a customer care environment
• Customer Service experience

Desirable

• Previous experience of reception work

Skills

Essential

• Ability to work in a high-pressured environment
• Excellent verbal and written communication skills
• Excellent keyboard skills
• Ability to problem solve, plan and prioritise workload
• Good literacy and numeracy skills
• Computer literate
• Ability to work in a high-pressured environment
• Ability to deal with sensitive issues
• Ability to problem solve, plan and prioritise workload

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Northern Care Alliance NHS Foundation Trust

Address

Salford Royal Hospital

Stott Lane

Salford

M6 8HD

United Kingdom

Employer's website

https://www.northerncarealliance.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job Summary

The post holder will work as part of the practice team, responsible for the timely and efficient repeat prescribing service to patients. The role will also include the accurate and timely summarising and clinical coding of patient correspondence. The role will involve reviewing incoming correspondence, identifying relevant clinical information, taking appropriate action, and ensuring that items requiring clinical input are promptly forwarded to the appropriate member of the Clinical Team.

To ensure a timely and efficient repeat prescribing service to patients. To summarise and forward in an efficient and effective manner.

The post holder will contribute to maintaining accurate, up-to-date and high-quality patient records, while ensuring that all correspondence is processed efficiently, confidentially and in accordance with practice procedures and NHS requirements.

Key Responsibilities

The post holder will be responsible for ensuring all correspondence is dealt with in an efficient and timely manner and within our service level agreements.

Key duties include:

Processing prescription requests from patients, pharmacies, and other healthcare professionals within the practice SLA.

Preparing repeat prescriptions in line with the practices procedures and prescribing protocols.

Checking prescription requests against the patients medication record and identifying discrepancies or unusual requests for review.

Updating patient medication records accurately and ensuring changes are documented.

Monitoring repeat medication requirements, including identifying patients who may need a medication review or be eligible for repeat dispensing.

Handling prescription-related queries from patients and explaining administrative processes clearly.

Communicating with community pharmacies regarding prescription issues, missing items, or requests for clarification.

Accurately code diagnoses, symptoms, procedures, investigations and clinical information using SNOMED CT and other relevant coding systems.

Review and code information from patient consultations, clinical letters, hospital correspondence, test results and discharge summaries.

Ensure patient records are complete, accurate, up to date and appropriately coded.

Identify missing or unclear clinical information and liaise with GPs and other clinicians where clarification is required.

Support the practice with QOF, enhanced services, IIF and other contractual reporting requirements.

Maintain confidentiality and comply with GDPR, information governance and practice policies.

Identify coding discrepancies or duplicate/inaccurate entries and make appropriate corrections.

Support the practice in achieving high-quality clinical data and accurate reporting.

Keep up to date with changes to coding standards, NHS requirements and primary care contractual requirements.

Work closely with GPs, practice nurses, administrators and the wider practice team to improve the quality of clinical records.

Contribute to continuous improvement of clinical coding processes and data quality within the practice.

Correspond with patients and hospital trusts regarding relevant clinical and administrative matters.

Reception support, including booking nursing appointments, responding to patient enquiries, signposting patients to appropriate healthcare services, and providing guidance and support with the use of AskMyGP.

Take opportunities (make every contact count MECC) as appropriate to remind patients to book checks, for example chronic disease annual reviews, childhood immunisations, cervical screening

Confidentiality

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

In the performance of the duties outlined in this Job Description, the post-holder will have access to confidential information relating to patients and their carers, staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential

Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health and Safety

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include:

Using personal security systems within the workplace according to Practice guidelines

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks

Making effective use of training to update knowledge and skills

Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards

Reporting potential risks identified

Equality and Diversity

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development

The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development

Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Monthly training sessions as necessary

Quality

The post-holder will strive to maintain quality within the Practice, and will:

Alert other team members to issues of quality and risk

Assess own performance and take accountability for own actions, either directly or under supervision

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance

Work effectively with individuals in other agencies to meet patients needs

Effectively manage own time, workload and resources

Communication

The post-holder should recognize the importance of effective communication within the team and will strive to:

Communicate effectively with other team members

Communicate effectively with patients and carers

Recognize peoples needs for alternative methods of communication and respond accordingly

Contribution to the Implementation of Services

The post-holder will:

Apply Practice policies, standards and guidance

Discuss with other members of the team how the policies, standards and guidelines will affect own work

Participate in audit where appropriate

Equal Opportunities

Cardinal Medical Practice is an equal opportunities employer and you will be expected to comply with all relevant policies and procedures in this area together with all other policies and procedures as initiated by the practice.

Work Visa/Permits/Leave to Remain

If you are a non-resident of the United Kingdom or European Economic Union, you are required to have a valid work visa and leave to remain in the UK, which is renewed as required. The Practice is unable to employ or continue to employ you if you require but do not have a valid work visa and/or leave to remain in the UK.

Code of Conduct

All staff are required to work in accordance with the code of conduct for their professional group (e.g. Nursing and Midwifery Council, Health Professions Council, General Medical Council, NHS Code of Conduct for Senior Managers).

Infection Control

It is the responsibility of all staff, whether clinical or non-clinical, to familiarise themselves with and adhere to current policy in relation to the prevention of the spread of infection.

Clinical staff, on entering and leaving clinical areas and between contacts with patients, must apply alcohol gel to their hands and also wash their hands frequently with soap and water. Staff are required to communicate any infection risks to the Infection Control lead.

Complaints

From time to time, complaints may occur, no matter how professional the approach of our staff. All complaints are investigated promptly, and the full co-operation of staff is required. The current guidelines amplify the above points with policies and procedures explained.

Maintaining continued professional development

Clinical staff making entries into patient health records are required to follow any Practice standards of record keeping

Information Quality Assurance

As an employee of the Practice it is expected that you will take due diligence and care in regard to any information collected, recorded, processed or handled by you during the course of your work and that such information is collected, recorded, processed and handled in compliance with Practice requirements and instructions.

Freedom of Information

The post holder should be aware of the responsibility placed on employees under the Freedom of Information Act 2000 and is responsible for helping to ensure that the Practice complies with the Act when handling or dealing with any information relating to Practice activity.

Person Specification

Experience

Desirable

• Previous experience of using SystmOne
• Understanding of prescribing processes
• Previous experience of clinical coding

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Cardinal Medical Practice

Address

Deben Road Surgery

2 Deben Road

Ipswich

IP1 5EN

United Kingdom

Employer's website

https://www.cardinalmedicalpractice.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

If you would like to find out more information about this role, please see the attached job specification.

Person Specification

Experience

Essential

• Ability to work in a polite, confidential and discreet manner, respecting patients and colleagues at all times.
• Experience of working with the general public, being sensitive and empathic in distressing situations.
• Ability to work as part of a team.
• Strong IT and administration skills, with a high level of accuracy and attention to detail.

Desirable

• Previous medical or healthcare receptionist experience is desirable.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Primary Care Careers

Address

7 Little St John's Street

Woodbridge

Suffolk

IP12 1EE

United Kingdom

Employer's website

https://www.eoeprimarycarecareers.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

If you would like to find out more information about this role, please do not hesitate to get in contact with us.

Person Specification

Experience

Essential

• Excellent communication and interpersonal skills
• Ability to work under pressure in a fast-paced environment
• A clear and polite telephone manner
• Respectful of patient confidentiality
• Ability to work well as part of a team and autonomously.
• Understanding of SystmOne preferred but not essential.
• Previous experience of clinical coding preferred but not essential.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Primary Care Careers

Address

Ongar War Memorial Medical Centre

57 Fyfield Road

Ongar

Essex

CM5 0AL

United Kingdom

Employer's website

https://www.eoeprimarycarecareers.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

If you would like to find out more information about this role, please do not hesitate to get in contact with us.

Person Specification

General practice is a challenging environment that requires a calm and caring approach with the ability to work under pressure. The ideal candidate will be a highly motivated team player who has customer service/patient experience, offers excellent communication skills, and has the following attributes:

Essential

• Ability to work in a polite, confidential and discreet manner, respecting patients and colleagues at all times.
• Experience of working with the general public, being sensitive and empathic in distressing situations.
• Ability to work as part of a team.
• Strong IT and administration skills, with a high level of accuracy and attention to detail.
• Previous medical or healthcare receptionist experience is desirable.
• Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues. All applicants should ensure that they live within reasonable commuting distance.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Primary Care Careers

Address

78 East Hill

Colchester

Essex

CO1 2QS

United Kingdom

Employer's website

https://www.eoeprimarycarecareers.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

If you would like to find out more information about this role, please see the attached job specification.

Person Specification

Qualifications

Essential

• You will have at least a Diploma Level 2/3 Dispensary or equivalent Pharmacy Services qualification
• At least 2 years dispensary and pharmacy experience

Experience

Essential

• Excellent clinical and medication knowledge;
• Understanding and experience of working as a dispenser in GP practice setting;
• The commitment to continue to learn new clinical skills and develop your career;
• The confidence to work as part of a busy GP multi-disciplinary practice team and using your own initiative in decision making;
• The ability to be adaptable and flexible in your approach;
• Excellent patient facing inter-personal communication skills.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Primary Care Careers

Address

The Health Centre, Chapel Rd

Mendlesham

Stowmarket

Suffolk

IP14 5SQ

United Kingdom

Employer's website

https://www.eoeprimarycarecareers.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

SCOPE AND PURPOSE OF THE ROLE

The GP Practice Clinical Coder plays a critical role in accurately assigning medical codes to patient diagnoses, treatments, and procedures within a General Practice (GP) setting. This position requires strong knowledge of medical coding systems, attention to detail, and the ability to interpret medical documentation. The Clinical Coder ensures compliance with coding standards and regulations while maintaining the integrity of patient records.

KEY RESPONSIBILITIES:

• Review all incoming correspondence filing the document and entering pertinent information into the patients electronically medical record in accordance with the Coding Protocol with attention to QOF.

• Highlight clinician action and workflow to appropriate clinician or team as per Workflow Protocol.

• Organise the medical record of patient whom you are coding, to link problem titles.

• Checking incoming medical records and summarising onto clinical system.

• Recognise own knowledge limits and seek advice from clinical or administrative colleagues as appropriate.

• To carry out administrative related tasks as delegated by Clinical Lead and Practice Manager.

Medical Coding: Assign appropriate medical codes to patient diagnoses, treatments, procedures, and other relevant information based on the documentation provided by healthcare professionals. Ensure accurate and consistent coding practices in line with coding guidelines and regulatory requirements.

Documentation Review: Analyse medical records, including physician notes, lab reports, and other clinical documentation, to extract relevant information for coding purposes. Identify any missing or incomplete documentation and seek clarification from healthcare professionals when necessary

Coding Compliance: Adhere to coding standards, guidelines, and regulations such as the NHS Classification Service, Local Medical Committees (LMCs), and relevant healthcare authorities. Stay up to date with changes in coding regulations and ensure compliance within the GP practice.

Quality Assurance: Perform regular audits and quality checks on coded data to identify and resolve any coding discrepancies or errors. Collaborate with healthcare professionals to address any coding-related issues and provide feedback to improve documentation practices.

Coding Systems and Software: Utilize coding systems and software applications (e.g., EMIS, Read Codes) to accurately assign codes and ensure the integrity of coded data. Collaborate with IT staff to address any technical issues or system upgrades related to coding processes.

Training and Education: Stay informed about updates and changes in medical coding guidelines, regulations, and industry best practices. Provide training and education to healthcare professionals and staff members to enhance their understanding of coding practices and documentation requirements.

CONFIDENTIALITY:

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately

• In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential

• Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

HEALTH & SAFETY:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include:

• Using personal security systems within the workplace according to Practice guidelines

• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks

• Making effective use of training to update knowledge and skills

• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards

• Reporting potential risks identified

EQUALITY AND DIVERSITY:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation

• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

PERSONAL/PROFESSIONAL DEVELOPMENT:

The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development

• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

QUALITY:

The post-holder will strive to maintain quality within the Practice, and will:

• Alert other team members to issues of quality and risk

• Assess own performance and take accountability for own actions, either directly or under supervision

• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance

• Work effectively with individuals in other agencies to meet patients needs

• Effectively manage own time, workload and resources

• Participate in quality improvement programs such as EQUIP

COMMUNICATION:

The post-holder should recognize the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members

• Communicate effectively with patients and carers

• Recognize peoples needs for alternative methods of communication and respond accordingly

CONTRIBUTION TO THE IMPLEMENTATION OF SERVICES:

The post-holder will:

• Apply Practice policies, standards and guidance

• Discuss with other members of the team how the policies, standards and guidelines will affect own work

• Participate in audit where appropriate

This job description is not exhaustive but rather a reflection of the current position and the post-holder is expected to view it as a guide rather than an exact description of all duties and responsibilities. It may be subject to variation from time to time as services develop.

Person Specification

Experience

Essential

• Previous experience working as a Clinical Coder within a GP practice, Primary Care Network (PCN), or other NHS healthcare setting.
• Knowledge and practical experience of clinical coding using Read Codes, SNOMED CT, or equivalent clinical classification systems.
• Experience of working with electronic patient record systems, such as EMIS Web, and maintaining accurate patient records.
• Understanding of NHS data quality standards, information governance, and confidentiality requirements.
• Experience of reviewing and extracting information from clinical correspondence, hospital letters, and medical records for coding purposes.
• Ability to work accurately with a high level of attention to detail and meet deadlines in a busy environment.
• Strong organisational, communication, and team-working skills.

Desirable

• Accredited Clinical Coding Qualification or willingness to undertake relevant training.
• Experience of conducting data quality audits and identifying opportunities for data cleansing and improvement.
• Experience of supporting clinicians and practice staff with coding and data quality initiatives.

Qualifications

Essential

• - GCSE grade A to C in English and Maths

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Blithehale Medical Centre

Address

22 Dunbridge Street

London

E2 6JA

United Kingdom

Employer's website

https://www.blithehalemedicalcentre.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

• Coordinate patient appointments, follow-ups, and care schedules efficiently
• Act as a point of contact for patients and their families, providing guidance and support
• Liaise with healthcare providers to facilitate communication and ensure continuity of care
• Maintain accurate and up-to-date patient records in accordance with data protection regulations
• Organise documentation related to treatment plans, referrals, and prescriptions
• Support administrative tasks such as filing, data entry, and managing correspondence
• Ensure compliance with organisational policies and procedures at all times

Person Specification

Experience

Essential

• Experience of working in a GP Practice/NHS setting.

Knowledge and skills

Essential

• Ability to provide quality care
• Good interpersonal and communication skills

Desirable

• Basic IT skills
• Knowledge of SystmOne

Qualifications

Essential

• GCSE grade A to C in English and Maths

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Alma Medical Centre

Address

68 Alma Road

Portswood

Southampton

Hampshire

SO14 6UX

United Kingdom

Employer's website

https://www.almamedcen.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

MAIN DUTIES AND RESPONSIBILITES

A. Leadership

1. To support the development of well functioning integrated teams by modelling effective team working and communication skills, and by supporting change within the service.

2. To ensure that individuals within the teams are aware of and work within the Trust policies and procedures. To ensure the maintenance of up to date, accurate records that comply with local and national standards.

3. To develop and maintain effective and appropriate communication systems with staff and colleagues within Whittington Health, Childrens Centres, Schools and GP Practices.

4. To take every reasonable step to see that the working environment is safe, healthy and hazard free for staff and users, including ensuring that infection control procedures are in place.

5. To facilitate the use of information technology and ensure that relevant and up to date information on clinical and service developments are provided to agreed timescales.

6. To participate in audit, research projects and/or innovations following agreed policy and protocol.

7. To participate in the induction of newly appointed team members and support with students on placement within the team.

B. Clinical

To work closely with colleagues in the Health Visiting team in the planning and delivery of health promotion activities and public health initiatives in a variety of settings.

2. To work closely with colleagues in the Health Visiting team to meet the specific health needs of individual children and families, including carrying out programmes of work in the home.

3. To provide and promote access to information and other services, to refer as appropriate. To liaise and work in partnership with statutory and non-statutory agencies, and other health services colleagues.

4. To work in partnership with local Childrens Centres to involve parents with the programme and to have an input in the planning and delivery of services.

5. To participate in multi-agency working and develop links with local nurseries and other community groups. Under the supervision of the Health Visitor, work with families with complex medical/developmental needs and attend Team Around the Family (TAF) meetings where appropriate.

6. To work in partnership with colleagues and other professionals to promote healthy lifestyles and healthy schools through health promoting activities. To provide health promotion/education in a range of settings and with groups and individuals.

7. To carry out ASQs/health reviews on children at 1 and 2 years of age and review/refer as appropriate. To regularly monitor children with identified needs.

8. Manage a caseload of children with SEND, under the supervision of the Health Visitor. Liaising with the multiagency network to ensure the childrens identified health needs are addressed.

9. To undertake Transfer In Visits for universal families, as directed by the Health Visitor.

10. To undertake bloodspot sampling, following appropriate training.

11. To work with the team to support children, young people and families who are vulnerable or at risk. Under the supervision of the Health Visitor, undertake identified pieces of work with Universal Plus (UP) and Partnership Plus (UPP) families. To adhere to current Local Safeguarding Board and London Child Protection Procedures and attend child protection supervision.

12. Work with the Health Visitors and School Nurses on the transition of children into reception in primary school.

13. To undertake mandatory training, and service specific training as required to maintain skills and competencies.

14. To support with managing well baby clinics and to lead, where appropriate.

C. Partnership with Service Users

1. To support opportunities for ongoing involvement of children, young people, parents and carers in development of services and quality assurance.

D. Quality Assurance

1. To adhere to Clinical Governance mechanisms and monitoring systems that assures the quality of the service.

2. To comply with Whittington Health infection control standards and policies, and attendance at infection control training.

Person Specification

Qualifications and Experience.

Essential

• One of the following-NNEB, Diploma in Childcare and Education, Level 3 BTEC in Early years, NVQ Level 3 in Early years and Education
• Experience working in the community and/or with children and families
• Experience of working within a Health Visiting team.

Desirable

• Previous experience of working in a health visiting team.

Knowledge skills and ability

Essential

• Excellent communication skills: IT, written and oral
• Willingness to support management of change.
• Knowledge of current legislation and national guidance.
• Ability to apply research to practice.
• Understanding of the safeguarding process and child protection procedures, clinical governance arrangements and the ability to make decisions in these areas
• E9Ability to set personal objectives, and manage time, priorities and stressful situations
• Ability to work as part of a team.
• Evidence of Continuing Professional Development.
• Commitment to the development of excellent services, which focus on improved outcomes for children.
• Awareness of Equal Opportunities and Valuing Diversity
• Knowledge of infection control standards.

Desirable

• High levels of clinical skills, with the ability to identify, respond to and evaluate health needs.
• Ability to delegate work appropriately and safely.

Ability to travel.

Essential

• Able to travel to homes and clinics across Barnet

Desirable

• car driver with full licence.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Whittington Hospital NHS Trust

Address

Edgware community hospital

Barnet

HA8 0AD

United Kingdom

Employer's website

https://www.whittington.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Please refer to the supporting documents for the full Job Description outlining the core responsibilities of the Healthcare Assistant role.

You will thrive in this role if you are looking to develop your clinical career, have a passion for promoting health and wellbeing, and enjoy supporting patients with long-term conditions and preventative healthcare.

We reserve the right to close this vacancy at any time during the advertising period.

Pre-employment requirements

• Vaccinations: Evidence of Hepatitis B (x3), titre level and/or booster this is mandatory for this role, and MMR and Varicella status required.
• Right to work: Proof of eligibility to work in the UK required at interview, we are not able to offer sponsorship for this role
• References: Two references required, one of which must be your current or most recent employer.
• Employment history: Any employment gaps of 6 weeks or more must be declared.

Person Specification

Knowledge

Essential

• Experience working within Primary or Secondary Care
• Experienced and qualified HCA - level 3 in health and support worker / equivalent
• Experience of data input, information gathering, and maintaining confidentiality
• Basic IT knowledge and skills
• Demonstrates understanding of person-centred care
• Willing to develop clinical skills and competency relevant to the role

Vaccination history

Essential

• Full hep b vaccination history including titre levels/and or booster evidence, you will not be able to start until you are able to provide this.

Skills

Essential

• Recent experience delivering direct patient care
• Phlebotomy skills
• Blood pressure monitoring
• Urine testing
• Excellent communication skills
• Ability to follow clinical guidelines and protocols

Desirable

• ECG recording
• EMIS or System1 experience
• Wound care
• Suture or staple removal
• Diabetes foot checks
• LTC

Personal Qualities

Essential

• Caring, compassionate, and professional approach
• Strong team player with excellent interpersonal skills
• Organised and able to prioritise workload
• Adaptable and motivated to learn new skills
• Confident supporting patients and colleagues

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Modality Partnership

Address

Modality Partnership

Birchwood Medical Practice

Kings Road

Horley

RH6 7DG

United Kingdom

Employer's website

https://www.modalitypartnership.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

If you would like to find out more information about this role, please see the attached job specification.

Person Specification

Qualifications

Essential

• Educated to a GCSE level

Experience

Essential

• Clear, polite spoken manner.
• Problem solving.
• Have excellent planning and organisational skills.
• Perform well under pressure.
• Be Self-motivated and flexible.
• Excellent time management i.e., ability to work effectively to strict deadlines.
• Ability to make decisions under pressure whilst maintaining a positive communication style.
• Be able to work both as part of a team and as an individual.
• Ability to work with highly confidential information
• Committed to excellence
• Ownership willing to take on additional responsibilities.
• Demonstrates commitment to fairness and equality.
• Responsive and positive about change.

Desirable

• Previous experience of working in a busy GP Surgery is preferable but not essential.

Additional information:

Essential

• Minimum of two years working experience in a patient/customer facing role.
• IT literate MS Word and Excel.
• Dealing with patients/customers.
• High standard of keyboard skills.
• Experience of communicating and liaising politely and positively with internal and external customers/patients face to face and on the telephone, whilst considering the confidential nature of the post.
• Previous management of a small team.
• Previous experience using SystmOne.
• Previous experience of working within the NHS.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Primary Care Careers

Address

St. Nicholas Court, Church Lane

Dersingham

King's Lynn

Norfolk

PE31 6GZ

United Kingdom

Employer's website

https://www.eoeprimarycarecareers.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

You should refer to the supporting documents for a full JD outlining core responsibilities.

You will thrive if you enjoy a challenge of learning new skills, embracing new technologies including automation, helping patients, managing information efficiently, and enhancing IT skills with MS Word, Outlook, Excel, clinical systems and other systems.

If you are seeking a challenging, rewarding role in a growing, supportive team, wed love to hear from you.

We reserve the right to close this vacancy at any time during the advertising period.

Pre-employment Requirements:

Vaccinations: Mandatory for certain roles and there may be a delay to start dates where they are not provided; we provide guidance and support to manage individual and environmental risks.

Right to work: Proof of UK working eligibility required at interview.

References: Two references required, one of which must be your current/most recent employer and reference checks must cover at least the past three years of employment or training.

Employment history: Please notify us of any employment gaps of 6 weeks or more.

Person Specification

Personal Qualities

Essential

• Confident, welcoming, professional, and empathetic in approach to all interactions.
• Team player with a professional manner and appearance.
• Tactful, discreet, and proactive.
• Adaptable to taking on new skills and challenges.
• Flexible and responsive to new practices and working hours.

Skills

Essential

• Customer service orientation.
• Excellent communication and interpersonal skills.
• Problem-solving and organisational ability.
• Tolerance to fast pace working retaining professionalism to be able to support patients appropriately.
• Computer literate and adaptable in line with new ways of working.
• Problem-analysis and problem-solving.
• Administrative and organisational skills.
• Ability to follow policies, practices and protocols.

Knowledge

Essential

• Customer service principles and practices.
• Basic medical terminology.
• Reception protocols and call handling preferred but not essential.
• NHS / Clinical systems / MS Office applications.
• Previous experience in NHS/general practice preferred but not essential.
• Previous call-handling experience preferred but not essential.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Modality Partnership

Address

Smallfield Surgery

Wheelers Lane

Smallfield

HORLEY

Surrey

RH6 9PT

United Kingdom

Employer's website

https://www.modalitypartnership.nhs.uk/ (Opens in a new tab)