Job description

Job responsibilities

MEDICAL RECEPTIONIST

JOB DESCRIPTION

RECEPTION DESK

Welcoming patients into the Surgery

Checking them in on screen (or advising to use self- check in)

Accepting samples and directing them to correct person/ collection

Accepting deliveries/ informing relevant department.

Accepting new registrations, completing relevant paperwork

Accepting and booking travel immunisation APTS.

Ensuring reception well stocked with sample pots/ forms/ registration packs.

Answering telephone queries/appointments when necessary. (will only be necessary when only 3 or less members of staff on duty.

PRESCRIPTIONS

Processing of prescriptions received from pharmacies, online requests, and hand-written requests from prescription box.

Processing appliance requests from Bullen/Ainsworth/Charter etc.

Making sure all medications queries are passed to either a GP or medicines management for clarification.

Directing hospital and other agency letters sent via the prescription email are passed to the relevant department.

Answering the Telephone for queries/ accepting and entering patient requests onto ASKMYGP for patients without internet access.

Accurx online tool

Allocation of all requests to GP, FCP, Pharmacists whilst Accurx is operational.

SCAN TASKS

Processing all tasks in both EMIS and Docman

Routine Appointments first contact by letter, second contact by text or phone then complete.

Urgent appointments patient to be contacted and booked in.

All patient documents to be scanned to notes.

Scanning to workflow to be processed when needed due to holiday cover.

OTHER DUTIES

Filing

Summarising

Making sure all printers (including Doctors rooms) have adequate paper blood forms and prescriptions.

Photocopying general forms and medical records for the purpose of legal documents.

Making up Registration Packs.

PERSONAL EXTRA ROLE

Change of Address Personal Details forms are actioned both on screen and in Paper Medical Records

Person Specification

Experience

Desirable

• Experience of Medical Reception/administrative duties within Primary Care. Or other applicable administrative/customer service experience.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Bodmin Road Health Centre

Address

Bodmin Road Health Centre

Bodmin Road

Sale

Cheshire

M33 5JH

United Kingdom

Employer's website

https://www.bodminroadhealthcentre.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Enable access to personalised care and support

Take referrals for individuals or proactively identify people who could benefit from support through care coordination.

Have a positive, empathetic and responsive conversation with the person and their family and carer(s) about their needs.

Work towards increasing patients understanding of how to manage and develop health and wellbeing through offering advice and guidance.

Develop an in-depth knowledge of the local health and care infrastructure and know how and when to enable people to access support and services that are right for them.

Use tools to measure peoples levels of knowledge, skills and confidence in managing their health and to tailor support to them accordingly.

Support people to develop and implement personalised care and support plans.

Review and update personalised care and support plans at regular intervals.

Ensure personalised care and support plans are communicated to the GP and any other professionals involved in the persons care and uploaded to the relevant online care records, with activity recorded using the relevantSNOMED codes.

Coordinate and integrate care

Making and managing appointments for patients, related to primary, secondary, community, local authority, statutory, and voluntary organisations

Refer onwards to social prescribing link workers and health and wellbeing coaches where required.

Regularly liaise with the range of multidisciplinary professionals and colleagues involved in the persons care, facilitating a coordinated approach and ensuring everyone is kept up to date so that any issues or concerns can be appropriately addressed and supported.

Actively participate in multidisciplinary team meetings in the PCN as and when appropriate.

Identify when action or additional support is needed, alerting a named clinical contact in addition to relevant professionals, and highlighting any safety concerns.

Record what interventions are used to support people, and how people are developing on their health and care journey,

Keep accurate and up-to-date records of contacts, appropriately using GP and other records systems relevant to the role, adhering to information governance and data protection legislation.

Work sensitively with people, their families and carers to capture key information, while tracking of the impact of care coordination on their health and wellbeing.

Encourage people, their families and carers to provide feedback and to share their stories about the impact of care coordination on their lives.

Record and collate information according to agreed protocols and contribute to evaluation reports required for the monitoring and quality improvement of the service.

Miscellaneous

Establish strong working relationships with GPs and practice teams and work collaboratively with other care coordinators, social prescribing link workers and health and wellbeing coaches, supporting each other, respecting each others views and meeting regularly as a team.

Act as a champion for personalised care and shared decision making within the practice.

Demonstrate a flexible attitude and be prepared to carry out other duties as may be reasonably required from time to time within the general character of the post or the level of responsibility of the role, ensuring that work is delivered in a timely and effective manner.

Identify opportunities and gaps in the service and provide feedback to continually improve the service and contribute to business planning.

Contribute to the development of policies and plans relating to equality, diversity and reduction of health inequalities.

Work in accordance with the practices policies and procedures.

Contribute to the wider aims and objectives of the practice and our PCN to improve and support primary care.

Person Specification

Additional Requirements

Essential

• ECDL or equivalent IT skill & knowledge
• Understanding of, and commitment to, equality, diversity and inclusion.
• Strong organisational skills, including planning, prioritising, time management and record keeping.
• Ability to recognise and work within limits of competence and seek advice when needed.
• Meets DBS reference standards and criminal record checks.
• Willingness to work flexible hours when required to meet work demands.

Desirable

• Knowledge of the personalised care approach.
• Understanding of the wider determinants of health, including social, economic and environmental factors and their impact on communities, individuals, their families and carers.
• Knowledge of how the NHS works, including primary care and PCNs.
• Knowledge of Safeguarding Children and Vulnerable Adults policies and processes.
• Basic knowledge of long-term conditions and the complexities involved: medical, physical, emotional and social.

Qualifications

Essential

• GCSE Grade A to C in English Maths

Desirable

• GCSE Grade A to C in Biology
• Qualified to NVQ level 2 in Health and Social Care

Experience

Essential

• Experience of data collection and using tools to measure the impact of services.
• Experience of maintaining filing systems & collating information.
• Proficient using Microsoft Word, Excel and Outlook
• Clinical System Administration

Desirable

• Experience of working directly in a care coordinator role, adult health and social care, learning support or public health / health improvement.
• Experience of working in health, social care and other support roles in direct contact with people, families or carers (in a paid or voluntary capacity).
• Experience of working within multi- professional team environments.
• Experience of supporting people, their families and carers in a related role.
• Experience or training in personalised care and support planning.
• Experience of working with elderly or vulnerable people, complying with best practice and relevant legislation.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Southend Coastal Surgeries

Address

Thorpe Bay Surgery

99 Tyrone Road

Southend-on-sea

SS1 3HD

United Kingdom

Employer's website

https://www.southendcoastalsurgeries.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Key Responsibilities

• Conduct specialist gynaecology consultations within a Tier 2 community service.
• Assess, diagnose, treat, and manage patients presenting with common gynaecological conditions.
• Carry out appropriate clinical procedures in accordance with service protocols.
• Develop and implement management plans and provide patient education and advice.
• Identify patients requiring onward referral to secondary care services.
• Maintain accurate clinical records and documentation.
• Participate in clinical governance, quality improvement, and audit activities.
• Work collaboratively with multidisciplinary teams across primary and secondary care.

The successful candidate will provide assessment and management for patients presenting with:

• Irregular uterine bleeding
• Intermenstrual bleeding
• Primary and secondary amenorrhoea (less complex cases)
• Dysmenorrhoea (mild to moderate)
• Oligomenorrhoea
• Vulval itching and vulval atrophy (mild cases)
• Superficial dyspareunia
• Reduced libido (less complex presentations)

The role will involve undertaking and managing:

• Mirena coil fitting, removal, and replacement for contraception and management of heavy menstrual bleeding
• Difficult cervical smear procedures
• Ring and shelf pessary fitting, removal, and replacement for the conservative management of prolapse

Person Specification

Experience

Essential

• Fully qualified and GMC-registered General Practitioner with a licence to practise.
• Evidence of extended role training and experience in Gynaecology.
• Demonstrable experience managing common gynaecological conditions independently.
• Competence in fitting and removing Mirena coils.
• Competence in pessary fitting and management.
• Experience performing difficult cervical screening procedures.
• Strong communication and interpersonal skills.
• Commitment to patient-centred care and clinical excellence.
• Understanding of clinical governance and safeguarding responsibilities.

Desirable

• Previous experience working within a community gynaecology service or Tier 2 pathway.
• Experience participating in service development, audit, or quality improvement initiatives.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

HealthHarmonie

Address

Abercromby Health Centre

Grove Street

Edge Hill

Liverpool

L7 7HG

United Kingdom

Employer's website

https://www.healthharmonie.com/ (Opens in a new tab)

Job description

Job responsibilities

• Assists and deputises for the Laboratory Manager as required.
• To assist the Microbiology Laboratory Manager in the management of the clinical technical service provided by the Bacteriology Department and ensuring that this meets the requirements of the clinical leads.
• To be responsible for planning and prioritising the scientific workload of the Bacteriology Laboratory on a day-to-day basis.
• Achieve, demonstrate, maintain and promote scientific & technical excellence, and by example ensure high professional standards amongst the scientific, technical and support staff in your sections within the Laboratory.
• To ensure that all staff meet the necessary standards of speed, quality and accuracy, appropriate to the level of experience and training.
• Ensuring the release of staff to attend Essential Skills and Knowledge Training annually.
• Support and help to develop the training of the Departments technical and scientific staff.
• Working with relevant Clinical Leads, will be responsible for the evaluation of new equipment, new/replacement test methods and new techniques within the Laboratory. This will include leading on the development of test cost models, working with service users to improve test ordering and supporting the implementation of a new LIMS.
• To be responsible for implementing any procedural changes required by the Laboratory Manager and disseminate information relating to them.

For further information please see attached job description

Person Specification

Qualifications

Essential

• Fellow of the Institute of Biomedical Sciences (FIBMS) by examination or hold an MSc in Biomedical Sciences or hold an equivalent qualification in a Clinical Pathology discipline or demonstrable experience.
• Hold A Post Graduate Management Diploma or demonstrable equivalent management experience
• State registration with Health & Care Professions Council (HCPC).

Desirable

• A willingness to undertake study leading to qualifications required for career advancement.
• Trust recognised trained risk assessor.
• Leadership course, Trust or equivalent.

Knowledge and Experience

Essential

• Proven ability to demonstrate and apply knowledge of the Pathology of disease in one or more disciplines within Blood Sciences.
• Specialist proven knowledge and demonstrable experience in the technical field of a Pathology discipline.
• Advanced analytical, scientific and technical skills commensurate with the Pathology speciality and seniority of the post-holder.

Desirable

• Participation in the Institute of Biomedical Sciences CPD scheme.
• Advanced Computing skills.
• Demonstrable experience LIMS and in particular Epic/Beaker

APTITUDE & ABILITIES

Essential

• Excellent communication skills, being able to deal with patients and staff at all levels of the organisation with tact and diplomacy.
• Excellent influencing and interpersonal skills.
• Excellent negotiating and motivational skills.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

University Hospitals Plymouth NHS Trust

Address

Derriford

Derriford Road

Plymouth

PL6 6DH

United Kingdom

Employer's website

https://www.plymouthhospitals.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

To work as a skilled practitioner and be responsible for the delivery of patient-focused programmes of care, which address the complex and changing health and well-being needs of the client group in their clinical area.

To ensure the smooth running of the ward / department in the absence of the Ward Sister/ Charge Nurse, and provide clinical and managerial leadership to nursing and support staff.

Please refer to the attached Job Description & Person Specification for further details of the job role.

Person Specification

Qualifications / Training

Essential

• Registered Nurse with significant surgical experience
• Evidence of managing and training staff
• Evidence of assessor and supervisor training

Desirable

• Evidence of leadership skills/studies
• Aspiring Band 6 course
• 3-4 years experience

Experience

Essential

• Surgical experience
• Emergency experience

Desirable

• Management experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Royal Berkshire NHS Foundation Trust

Address

Royal Berkshire Hospital

London Road

Reading

RG1 5AN

United Kingdom

Employer's website

https://www.royalberkshire.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Helping others improve and turn their lives around there's no better feeling. Its what we do for thousands of people at more than 150 sites across the UK. Be a part of it.

Join Our Team as a Specialist Day Support Worker!

Are you a confident Support Worker driven by a passion for delivering exceptional care in a specialist enhanced support environment?

You'll work 42 hours a weekdays only, making a profound difference in the lives of adults with autism and learning disabilities at Broughton Lodge, a specialist enhanced residential service for individuals who may present challenging behaviours.

At Broughton Lodge, we aim to provide a safe, comfortable and effective environment for those in our care, promoting independence and community integration. On site we have a multi-disciplinary team (MDT) who assist and support us to provide outcome based care and support pathways.

Depending on the individuals level of need, we have 3 different areas within the service offering different levels of support, including support for young men and women leaving an educational provision:

Shift Pattern: Days (8 am - 8 pm)

Week 1: 4 days on, 3 days off

Week 2: 3 days on, 4 days off

Why Choose Cygnet?

• Beyond pension schemes and professional development, we provide perks that enhance your life inside and outside of work

• Enjoy shopping, travel, and leisure discounts, along with healthcare and financial benefits

• Join us for excellent career prospects and the satisfaction of making a daily difference

Your Day-to Day...

• Offer enhanced care with a flexible learning approach

• Deliver specialist support interventions alongside a clinical team

• Provide guidance and emotional support

• Adapt help to individuals specific needs

• Assist with medical and welfare needs

• Report on medical and welfare needs as required

• Safeguard the most vulnerable in society

• Maintain a safe, clean environment for all

You Are...

• Genuinely driven to make a real difference

• An excellent communicator and team player

• Sensitive and intuitive, fostering trust and stimulation

• Passionate about empowering and supporting service user independence

• Eager to enhance your skills in a specialist enhanced care environment with a clear career progression plan

• Ready to contribute to an open, transparent, and expressive staff culture where you lead your team

Why Cygnet? We'll Offer You...

• £13.45 per hour increasing to £13.75 per hour at 3 months and £14.00 per hour at 18 months

• Opportunities for further learning via our excellent apprenticeship scheme

• Flexible working with overtime options

• Regular coaching and appraisal

• Expert supervision and peer support

• Employee discount savings and Cycle to Work scheme

• 24 hours GP helpline

• Discounted Gym membership

• NHS and blue light discount

• Free eye tests

• On site benefits including free meals

• Plus much more

Successful candidates must undergo an enhanced DBS check.

Join Cygnet

Cygnet has been providing high-quality specialist mental health services for over 30 years. Here, you'll have the chance to make a real impact on patients, service users, and their families.

Ready to embark on a rewarding career journey while making a significant impact every day? Apply now and become a vital part of the Cygnet family.

What next?

If you care about making a difference we want to talk to you.

Click the button to apply

Person Specification

General Requirements

Essential

• Please refer to job description above

Desirable

• Please refer to job description above

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Cygnet Health Care

Address

Macclesfield

SK11 0JG

United Kingdom

Employer's website

https://www.cygnethealth.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job summary:

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, both in person and via the telephone.

Job responsibilities:

Administration

• To have a thorough knowledge of all practice procedures
• To work in accordance of written protocols

Reception

• Receiving patients, consulting with members of practice team
• Handing letters/reports/results to patient and checking names and address.
• Be able to cover all reception position as necessary

Appointments

• Process appointment requests for today/future appointments from patients by telephone and in person.
• Deal with visits/requests

Computer

• Registrations of new patients computer data entry and medical records
• Process patients changes of address computer data and medical records (have knowledge of practice area)
• Process repeat prescription requests in accordance with practice guidelines
• Use internal systems and additional patient services, Online, NHS App, System Connect

Telephone

• Have working knowledge of telephone/bleep system, during and after hours
• Clear rooms after surgeries
• Ensure building security have thorough knowledge of doors/windows/alarm
• Any other tasks allocated by managers

Confidentiality:

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
• In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control policy and published procedures. This will include:

• Using personal security systems within the workplace according to practice guidelines
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
• Making effective use of training to update knowledge and skills
• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
• Actively reporting of health and safety hazards and infection hazards immediately when recognised
• Keeping own work areas and general/patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role
• Undertaking periodic infection control training (minimum annually)
• Reporting potential risks identified

Equality and diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/professional development:

The post-holder will participate in any training programme implemented by the practice as part of this employment, with such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Quality:

The post-holder will strive to maintain quality within the practice, and will:

• Alert other team members to issues of quality and risk
• Assess own performance and take accountability for own actions, either directly or under supervision
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
• Work effectively with individuals in other agencies to meet patients needs
• Effectively manage own time, workload and resources

Communication:

The post-holder should recognise the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members
• Communicate effectively with patients and carers
• Recognise peoples needs for alternative methods of communication and respond accordingly

Contribution to the implementation of services:

The post-holder will:

• Apply practice policies, standards and guidance
• Discuss with other members of the team how the policies, standards and guidelines will affect own work
• Participate in audit where appropriate

Own transport and clean driving licence essential. This position is working at both at Reepham & Aylsham Medical Practice.

Person Specification

Qualifications

Essential

• GCSE grade A to C in English
• Customer Service

Desirable

• GCSE grade A to C in English
• Customer Service Qualification

Experience

Desirable

• Experience of working in a call handler or receptionist role
• Administration experience
• Experience of working in a GP practice
• Experience working in a fast paced environment

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Reepham and Aylsham Medical Practice

Address

60 Hungate Street

Aylsham

Norwich

NR11 6AA

United Kingdom

Employer's website

http://www.aylshamandreepham.nhs.uk (Opens in a new tab)

Job description

Job responsibilities

Administration

• To have a thorough knowledge of all practice procedures.
• To work in accordance of written protocols.
• Pulling/filing notes for surgeries and updating as necessary.
• Email and photocopy as requested.
• Summarising of new patient registration paper and electronic records.

Reception

• Receiving patients and dealing with their queries.
• Processing prescription requests.
• Be able to cover all reception position as necessary.
• Process patient samples as and when required.
• Processing incoming and outgoing mail.

Appointments

• Care navigates patients.
• Process appointment requests for today/future appointments from patients by telephone and in person.
• Deal with visits/requests.

Computer

• Registrations of new patients computer data entry and medical records
• Process patients changes of address computer data and medical records (have knowledge of practice area)
• Process prescription requests in accordance with practice guidelines.
• Managing the practice safehaven email account.
• Scanning patient paper information onto their electronic patient record.
• Work through and complete the EMIS task board.
• Work through and complete all EMIS workflow queries.
• Process the online patient queries.

Telephone

• Have working knowledge of telephone system.

Other Tasks

• Clear rooms after surgeries.
• Ensure building security making sure buildings are secure doors and windows are closed and alarm is set.
• Report/log any IT/telephone/building maintenance repairs as per practice procedure.
• Flexibility to work at different sites to cover according to the rota allocation and attend meetings.
• Complete allocated Health and Safety checks/tasks.
• Any other tasks allocated by managers.

Person Specification

Qualifications

Essential

• Experience of working in administration is essential for this role.
• GCSE Grade A to C in Maths and English / or equivalent qualification

Desirable

• Experience of working in a GP Surgery would be advantageous, but not essential as full training will be provided. Experience of working in a customer service environment would be beneficial for this role.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Grove Medical Practice

Address

124-126 Park Grove

Barnsley

S70 1QE

United Kingdom

Employer's website

https://www.thegrovemedicalpractice.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job responsibilities

The Bookings Administrator will be responsible for providing clerical and administrative support for the Lung Cancer Screening Programme and/or TIC Health private patients. Our day starts at 8am when working as part of a multi-disciplinary team, you will answer incoming calls promptly and professionally. Book appointments across a range of services including:MRI, CT, Ultrasound, X-ray, ECGs, ETTs, Blood tests and GP consultations.

Issue invitations adhering to programme deadlines, be a direct point of contact for patients, including a large volume of telephone calls and provide the nursing/radiography staff with administrative support to ensure onward referrals / outcomes are issued in line with key performance indicators. The role will require a flexible approach, and the candidate will be required to work in a fast-paced environment, delivering to tight deadlines.

Main Duties

Be the first point of contact for all patients

Use the dedicated Patient Admission Systems (PAS) to book appointments and record information as required across multiple platforms.

Record telephone contacts and administrative templates in the PAS in line with service guidelines.

Use appropriate methods of communication to build confidence and credibility of all services with representatives from external agencies and organisations.

Provide key information, advice, and guidance to participants.

Undertake administrative duties in line with the participant administration pathway.

Maintain confidentiality in respect of all patient and staff information in line with Data Protection Act.

To be patient focused when representing the service; ensuring that all patients are given welcoming, supportive, and helpful.

Deal with all calls, enquiries and messages in a professional manner, relaying messages to the wider team and taking appropriate action.

Manage and prioritise own workload.

Work as an effective team member, demonstrate good personal communication skills, and actively promote excellent team and interdisciplinary relationships.

Assist with data collection activities by ensuring records are up to date; maintain accurate, clear, and legible documentation in all legal records in accordance with the Data Protection Act.

Monitor virtual Lung Health Check clinics to ensure full utilisation of appointments.

Organisational Responsibilities

Being aware of and adhere to administrative procedures and protocols relevant to the post.

Observing and adhering to all TIC Health policies and procedures.

Demonstrate TIC Health values and behaviours.

Education and Training

To contribute to and agree a continuing Personal Development Plan.

Ensuring completion of timely Appraisal process with designated line manager.

To attend internal or external courses as agreed within the plan or ad hoc training and development as requested by management.

To attend on-going refresher training within their job role as legislation changes and upgrades to local systems are introduced.

Ensure mandatory training including Information Governance training is maintained within compliance date arranging time with line manager to complete when required.

Participate in departmental meetings and awareness sessions as and when required.

Develop IT skills necessary to support the post.

Person Specification

Qualifications

Essential

• Minimum 5 grade A to C or equivalent including English and Maths

Desirable

• IT user qualification
• word processing qualification

Knowledge and skills

Essential

• Excellent interpersonal, communication and organisational skills Experience of using IT systems and software.
• High degree of accuracy and attention to detail
• Ability to manage confidential matters in a sensitive manner.
• Ability to work under pressure and to deadlines.
• Advanced keyboard skills with speed and accuracy
• Able to work both as a member of the team and on own initiative.
• Ability to prioritise and plan activities and tasks.

Desirable

• Experience of working with databases
• Experience of using a Patient Administration System or similar

Values

Essential

• Ability to adhere to TIC Health Values and Behaviours
• Ability to be flexible and reliable.
• Ability to remain calm, polite, and tactful.
• Ability to always maintain confidentiality particularly in relation to patient-identifiable and personal data / information.
• Commitment to continued personal and educational development.
• Enthusiastic and motivated

Experience

Essential

• Experience of working in an administration role
• Experience of working in a team
• Experience in dealing with the general public
• Good working knowledge of Microsoft Office and general IT literacy
• Excellent communication skills with a confident and friendly telephone manner

Desirable

• Previous NHS experience
• Previous call-centre or healthcare bookings experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

TIC Health

Address

Yate Booking Office

Bristol

BS37 5QX

United Kingdom

Employer's website

https://www.tichealth.co.uk (Opens in a new tab)

Job description

Job responsibilities

Guiseley and Yeadon Medical Practice is a friendly, forward-thinking training practice serving a diverse local community across our two sites. Were proud of our supportive, team-based culture and our focus on providing safe, high-quality, and accessible care.

Led by our Clinical Lead, Dr Helen Lawton, we have a well-established multidisciplinary team that includes GPs, nurses, HCAs, pharmacists, a physician associate, and experienced administrative staff. The practice uses SystmOne and Accurx to deliver efficient, patient-centred care through a total triage model.

The Role

We're looking for a committed and enthusiastic GP to join us for 4 sessions per week, including one half-day of on-call each week as part of our shared rota. This role does include working on a Friday as well one other day (Tuesday or Thursday)

You'll be supported by a collaborative clinical and administrative team, with opportunities to contribute to teaching, quality improvement, and wider practice development.

Key Details

• 4 sessions per week

• One half-day on-call per week (shared rota)

• SystmOne clinical system and Accurx total triage

• Mix of in-person and phone consultations

• Support from experienced clinicians and administrators

• Opportunities to engage in teaching and quality improvement projects

We Offer

• Competitive sessional rate

• Indemnity covered

• NHS Pension

• Structured induction

• A genuinely supportive working environment

Essential Requirements

• GMC registration and licence to practise

• Inclusion on the NHS Performers List

• Eligibility to work in the UK

Desirable

• Experience using SystmOne and Accurx

• Interest in teaching, leadership, or service development

How to Apply Please apply via NHS Jobs with your CV and a short covering statement explaining your interest and availability.

Person Specification

Qualifications

Essential

• Primary Medical Qualification (e.g. MBChB, MBBS or equivalent) recognised by the General Medical Council (GMC).
• Full GMC registration with a licence to practice.
• Certificate of Completion of Training (CCT) in General Practice (or equivalent if trained abroad).
• Inclusion on the NHS England Medical Performers List (or eligibility to join before start date).
• Right to work in the UK.
• Evidence of up-to-date revalidation and appraisal (if already practising).
• Enhanced DBS check (Disclosure and Barring Service).

Desirable

• Experience using SystmOne and Accurx.
• Postgraduate qualifications such as MRCGP (Membership of the Royal College of General Practitioners).
• Experience in teaching or supervising students/trainees.
• Additional clinical interests or specialist skills (e.g. dermatology, minor surgery, womens' health, mental health).
• Leadership, quality improvement, or research experience.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Aire Valley Surgery

Address

Yeadon Health Centre

South View Road

Yeadon

Leeds

LS197PS

United Kingdom

Employer's website

https://www.airevalleysurgery.nhs.uk (Opens in a new tab)

Job description

Job responsibilities

This role is fundamental to the delivery of high-quality diagnostic imaging services across TIC Health sites. The post holder will provide safe, effective, and patient-centred imaging by performing MRI and CT examinations in accordance with national standards, departmental protocols, and regulatory requirements.

Key Responsibilities

Perform a wide range of MRI and CT examinations in accordance with departmental protocols and best practice guidelines.

We are looking for candidates who can work flexibly across TIC Health imaging sites, Milton Keynes, Reading, Romford, Solihull, Edgware and Rochdale, travelling to locations to support operational needs and ensure service continuity. - Please state in your application which locations you are able to travel to.

Ensure all imaging examinations are conducted safely and in compliance with IR(ME)R regulations and radiation safety standards.

Prepare and position patients appropriately for MRI and CT procedures while ensuring patient comfort, dignity, and safety.

Screen patients for MRI safety and contraindications, ensuring appropriate safety procedures are followed at all times.

Assess imaging referrals to ensure examinations are appropriate and justified prior to scanning.

Produce high-quality diagnostic images suitable for clinical reporting.

Recognise and escalate urgent or unexpected findings in line with departmental escalation procedures.

Communicate clearly with patients, explaining procedures and providing reassurance where necessary.

Maintain accurate patient records and imaging documentation using RIS/PACS systems.

Ensure imaging equipment is operated safely and maintained in accordance with manufacturer guidance and quality assurance standards.

Participate in quality assurance, audits, and service improvement initiatives.

Support colleagues and contribute to a collaborative team environment across all sites.

Ensure adherence to infection prevention and control policies and maintain a safe clinical environment.

Professional Responsibilities

Maintain registration with the Health and Care Professions Council (HCPC).

Adhere to the HCPC Standards of Conduct, Performance and Ethics.

Ensure compliance with IR(ME)R regulations, radiation protection guidelines, and MRI safety standards.

Engage in continuous professional development (CPD) to maintain and enhance cross-sectional imaging competencies.

Report clinical or non-clinical incidents through the appropriate reporting systems.

Ensure the safety of patients, staff, and visitors across all TIC Health imaging locations.

Work collaboratively with radiologists, clinicians, and healthcare professionals to support efficient patient pathways.

Promote high standards of professional practice and patient care.

Person Specification

Experience

Essential

• Experience performing CT and/or MRI examinations in a clinical imaging environment.
• Ability to work as an autonomous practitioner while contributing to a multidisciplinary team.
• Strong clinical judgement and decision-making skills.
• Excellent communication and patient care skills.
• Experience using Radiology Information Systems (RIS), SEMBLE, CIMAR and PACS.
• Ability to manage workload effectively and work flexibly across multiple sites.

Desirable

• Experience working across multiple imaging sites or mobile imaging services.
• Experience in advanced CT or MRI protocols.
• Understanding of service audits, governance, and quality assurance processes.

Qualifications

Essential

• BSc (Hons) in Diagnostic Radiography or equivalent.
• Registered with the Health and Care Professions Council (HCPC).
• Evidence of ongoing Continuing Professional Development (CPD).

Desirable

• Postgraduate qualification in MRI or CT.
• IR(ME)R practitioner or operator entitlement.
• MRI safety training.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

TIC Health

Address

The Hive

Camrose Avenue

London

Greater London

HA8 6AG

United Kingdom

Employer's website

https://www.tichealth.co.uk (Opens in a new tab)

Job description

Job responsibilities

The Role

Depending on the appointment route, responsibilities will include:

• Providing high-quality general medical services to our patients
• Managing acute, chronic and preventative care
• Face-to-face, telephone and online consultations
• Working collaboratively with our experienced multidisciplinary team
• Contributing to QOF, enhanced services, audit and quality improvement
• Maintaining accurate and timely clinical records
• Contributing to practice and service development
• For GP Partners, involvement in the leadership, governance and strategic direction of the practice

We are keen to support GPs with existing clinical interests and would welcome applicants wishing to develop new areas of expertise.

Clinical & Practice Support

You will be supported by:

• An experienced team of GP Partners and Salaried GPs
• A broad multidisciplinary clinical team
• Protected administration time
• Efficient clinical and administrative support systems
• Shared home visiting arrangements
• An established training and learning environment
• Opportunities to contribute to teaching, training and service development

Person Specification

Experience

Essential

• Person Specification
• Essential
• GMC registration with a licence to practise
• Inclusion on the NHS GP Performers List
• Excellent clinical and communication skills
• Commitment to providing high-quality patient care
• Ability to work effectively as part of a multidisciplinary team

Desirable

• Person Specification
• Desirable
• Previous UK general practice experience
• Interest in teaching or training
• Interest in quality improvement or service development
• Clinical special interests

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Jorvik Gillygate

Address

Woolpack House

The Stonebow

York

North Yorkshire

YO1 7NP

United Kingdom

Employer's website

https://www.jorvikgillygatepractice.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Manage and maintain staff rotas, ensuring adequate cover across all shifts (MondaySunday).

Liaise with team members to confirm availability and book shifts in line with service needs.

Coordinate last minute changes, sickness cover, and shift swaps efficiently.

Support recruitment activity by assisting with onboarding and shift scheduling for new starters.

Provide occasional support to the Logistics team to ensure all sites and set-ups have the resources, equipment, and information they need to operate smoothly.

Liaise with the Service Department to coordinate activities, share updates, and maintain clear communication across teams.

Communicate clearly with internal teams and external stakeholders regarding rota updates or changes.

Maintain accurate and up to date records of hours worked and shift allocations.

Collaborate effectively with your job share counterpart to ensure seamless handovers and consistent service.

Contribute to process improvements to ensure effective rota management and workforce planning.

Manage the shared Operations inbox, ensuring timely responses and professional communication.

Triage incoming queries to the appropriate teams (logistics, servicing, IT, LCS, bookings).

Support the preparation of weekly operational reports shared with senior management and client partners.

Person Specification

Experience

Essential

• Previous experience in rota administration, scheduling, or workforce planning.
• Strong organisational and time management skills with excellent attention to detail.
• Confident communicator, able to liaise effectively with staff at all levels.
• Proficient in using scheduling systems and Microsoft Office.
• Ability to work both independently and collaboratively in a hybrid environment.

Desirable

• Previous experience in a healthcare or operations administration environment.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

TIC Health

Address

TIC Health

Camrose Avenue

London

Greater London

HA8 6AG

United Kingdom

Employer's website

https://www.tichealth.co.uk (Opens in a new tab)

Job description

Job responsibilities

Duties will include:

Greeting patients and visitors and providing a friendly and professional reception service

Answering telephone and face-to-face enquiries

Supporting patients to access care through the practices appointment and Total Triage systems

Care navigating and signposting patients to the most appropriate clinician, service or support

Booking and managing appointments

Registering new patients and ensuring information is accurately recorded

Receiving and accurately recording messages for clinical and administrative teams

Processing incoming correspondence and clinical documents

Scanning, filing and maintaining accurate electronic patient records

Processing referrals and supporting waiting-list administration

Supporting repeat prescription and medication administration processes where appropriate

Assisting with patient recalls and follow-up

Liaising with hospitals, community services and other healthcare providers

Managing clinical and administrative tasks and email enquiries

Chaperoning clinicians when required

Receiving and handling patient specimens in accordance with practice procedures

Maintaining patient confidentiality at all times

Providing cover across our three sites where required

Undertaking relevant training and keeping mandatory training up to date

The role is varied, and additional administrative duties may be undertaken as required to support the wider practice team.

Person Specification

Experience

Essential

• We are looking for someone who:
• Has excellent communication and customer-service skills
• Is friendly, approachable and able to remain calm under pressure
• Is confident communicating with people from a wide range of backgrounds
• Has good IT and administrative skills
• Is organised and able to prioritise competing demands
• Understands the importance of confidentiality
• Works well independently and as part of a team
• Is flexible and willing to work across our three practice sites
• Has a positive attitude and willingness to learn

Desirable

• Previous experience within general practice, primary care or another healthcare setting
• Previous reception, customer-service or administrative experience
• Experience using clinical systems such as SystmOne.
• Experience of care navigation or signposting

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Jorvik Gillygate

Address

Woolpack House

The Stonebow

York

North Yorkshire

YO1 7NP

United Kingdom

Employer's website

https://www.jorvikgillygatepractice.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

If you would like to find out more information about this role, please do not hesitate to get in contact with us.

Person Specification

Experience

Essential

• Organised and dependable, with the ability to manage competing priorities in a busy environment
• Confident supervising and developing staff
• Comfortable taking ownership of problems and seeing them through
• Able to communicate effectively with clinical and non-clinical colleagues
• Interested in making systems and processes work better
• Experience of staff supervision, rota management, HR processes or operational management would be particularly valuable
• NHS/general practice experience is desirable rather than essential, and training can be provided in practice-specific systems and processes

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Primary Care Careers

Address

Church Road

Tiptree

Essex

CO5 0HB

United Kingdom

Employer's website

https://www.eoeprimarycarecareers.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

The Medical Director will provide visible, credible and responsive clinical leadership across FedBucks, supporting the delivery of safe, effective and compassionate care across all services.

Executive and Strategic Leadership

Clinical Leadership and Workforce

Service Development and System Leadership

Statutory and Professional Responsibilities

Quality, Compliance and Governance

Financial Responsibilities

Clinical Practice:

The Medical Director is expected to maintain active clinical practice, undertaking a minimum of 52 clinical sessions per annum (equivalent to approximately one programmed activity per week averaged across the year). This will ensure continued clinical credibility, visibility and engagement with frontline services.

Additional clinical sessions may be undertaken subject to service requirements and will be remunerated in accordance with applicable rota arrangements.

Overall Purpose of the Role

The Medical Director will be a visible and influential clinical leader across Buckinghamshire, helping to shape the future of primary, urgent, community and neighbourhood-based care through collaboration, innovation, quality improvement and system leadership. This is an opportunity to influence healthcare delivery at scale whilst improving outcomes for more than 550,000 residents across Buckinghamshire.

Person Specification

Experience

Essential

• Significant senior clinical leadership experience within the NHS.
• Experience of operating at senior management, executive or Board level.
• Experience of leading multidisciplinary clinical teams and services.
• Experience of developing and implementing clinical strategy.
• Demonstrable experience of delivering service transformation and quality improvement programmes that have resulted in measurable benefits for patients.
• Experience of clinical governance, patient safety, risk management and regulatory compliance.
• Experience of incident investigation, complaints management and clinical audit.
• Experience of workforce development, clinical supervision and professional leadership.
• Experience of working collaboratively with clinicians, managers, commissioners and partner organisations.
• Experience of influencing and working across organisational boundaries within integrated care systems.
• Experience of service planning, demand and capacity management, and performance improvement.
• Experience of operating within financial and resource constraints and contributing to financially sustainable service models.
• Experience of working within primary care, urgent care or community healthcare services.
• Understanding of current NHS policy and strategic direction, including neighbourhood health, integration, population health management and health inequalities.

Desirable

• Previous Medical Director, Associate Medical Director, Clinical Director or equivalent senior leadership experience.
• Experience of working with Primary Care Networks and general practice at scale.
• Experience of NHS 111, Integrated Urgent Care, Urgent Treatment Centres or Out of Hours services.
• Experience of community-based specialist services and intermediate care pathways.
• Experience of working with Integrated Care Boards and provider collaboratives.
• Experience of leading business development, bid development or service mobilisation.
• Experience of supporting organisational growth and diversification.
• Experience as a CQC Nominated Individual, Clinical Safety Officer, Safeguarding Lead or Controlled Drugs Accountable Officer.

Qualifications

Essential

• Medical practitioner with current GMC registration and licence to practise.
• Inclusion on the GMC Specialist Register, GP Register, or within six months of entry at the time of appointment.
• Evidence of successful appraisal and revalidation.
• Evidence of ongoing continuing professional development (CPD).

Desirable

• Management or leadership qualification (e.g. MBA, MSc, PGCert, NHS Leadership Academy programmes).
• Training in Quality Improvement, Patient Safety, Clinical Leadership or Health Service Management.
• Qualification or recognised training in coaching, mentoring or leadership development.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

FedBucks Ltd

Address

FedBucks Ltd

Unit D1, Regents Park

Summerleys Road

Princes Risborough

HP27 9LE

United Kingdom

Employer's website

https://www.fedbucks.co.uk/ (Opens in a new tab)