Job description

Job responsibilities

ClinicalAssess, diagnose, plan, implement and evaluate treatment/interventions and care for patients presenting with an undifferentiated diagnosis, complex needs, acute and chronic conditions for both physical, mental health and psycho-social needs.Clinically examine and assess patient needs from a physiological and psychological perspective, and plan clinical care accordinglyDiagnose and manage patient presentations, integrating both drug and non-drug-based treatment methods into a management planWork with patients to support compliance with and adherence to prescribed treatmentsProvide information and advice medication regimens, side-effects, and interactionsPrioritise health problems and intervene appropriately to assist the patient in complex, urgent or emergency situations, including initiation of effective emergency careSupport patients to adopt health promotion strategies that promote healthy lifestyles, and apply principles of self-careTo provide face-to-face and remote clinical assessment/treatment and management plansTo provide clinical support to the range of other Health Care Professionals and operational colleagues within the teamTo undertake visits to patients homes as requiredCompose and ensure robust safety netting and risk management for patients presenting to the serviceMake effective referrals to system partners and other care providers to ensure a holistic provision of care for patients needsParticipate in team discussions to ensure and drive best practice, using the best available evidence to provide exemplary world class care to every patientPrescribers OnlyPrescribe and review medication for therapeutic effectiveness, appropriate to patient needs and in accordance with evidence-based practice and national and practice protocols, and within scope of practice.

CMDU OnlyThis is a service for North Somerset prescribing antivirals for Covid. This service is run during set hours and has one allocated clinician.Communication

Utilise and demonstrate sensitive communication styles, to ensure patients are fully informed and consent to treatment.Communicate with and support patients who are receiving bad newsCommunicate effectively with patients and carers, recognising the need for alternative methods of communication to overcome different levels of understanding, cultural background, languages, and preferred ways of communicatingAnticipate barriers to communication and take action to improve communicationMaintain effective communication with all multi-disciplinary team members, as well as with external stakeholdersAct as an advocate for patients and carersEnsure awareness of sources of support and guidance (e.g., PALS) and provide information in an acceptable format to all patients, recognising any difficulties and referring where appropriateTo be able to maintain accurate electronic written patient records for users of services providedTo be aware of responsibilities under the Data Protection Act.

Other responsibilitiesThe primary focus of this role is to provide clinical services to patients, however there are a wealth of opportunities to engage with and drive initiatives, take leadership development roles and contribute to service improvement.Ability to adhere to organisational policiesMaintain active NMC or HCPC registrationContinue to develop and expand own personal clinical expertise as autonomous/independent practitioner.Understand own role and scope and identify how this may develop over timeIn partnership with others, challenge and critically evaluate the boundaries of autonomous practice, such that patient access, choice and outcomes will improveHelp in the development and evaluation of clinical guidelines, policy, competency tools and continuous improvement opportunities to support in the expansion of Health care professional roles in the delivery of optimal careIdentify and perform audit relevant to clinical area in order understand current practice, review evidence-based research and drive improvementDevelop own areas of specific clinical expertise to link acute, primary, community and emergency care sectors in expanding nursing and AHP practice across BrisDocManage and assess risk within the areas of responsibility, ensuring adequate measures are in place to protect staff and patientsMonitor work areas and practices to ensure they are safe and free from hazards and conform to health, safety and security legislation, policies, procedures, and guidelinesSupervision and SupportClinical Practitioners working within SevernSide services will have access to and participate in service leading feedback from the Clinical Guardian solution. This provides regular peer to peer feedback on a random sample of notes for all BrisDoc clinicians which are reviewed against set criteria.All Clinical Practitioners will have access to and be expected to attend regular clinical forums and supervision both during shift and as a CPD offer which is multiple professional.The post holder will have access to Connecting Care, EMIS, CLEO, Nourish, NHS Remedy, AccuRx (Picture and Video Consultation software), MiDoS, Toxbase, PACCS and the BrisDoc Clinical Toolkit to support clinical practice.

Person Specification

Qualifications and training

Essential

• Current NMC or HCPC or GhPC registration
• Advanced Clinical Assessment, Reasoning and Clinical Decision Making or Physical Assessment and Clinical Reasoning qualification or equivalent experience and willing to work towards this qualification
• Ability to conduct remote consultation/assessment
• Post registration (excluding newly qualified) experience in at least one of the following areas: o General Practice o Minor illness o Walk-in-Centre o A&E o 999/111 o Minor Injury Unit o Community o Out of Hours

Desirable

• Independent prescribing (essential for prescribing rates)
• Experience in mental health assessment
• Working towards MSc in Advanced / Specialist Practice or evidence of accumulation of relevant experience / knowledge (essential for prescribing rates)

Knowledge and Experience

Essential

• Knowledge of equal opportunities and its significance for health care
• Understanding of legal and ethical issues / responsibilities relating to clinical practice and especially regarding autonomous practice and telephone assessment
• Experience of working autonomously diagnosing, treating, and discharging patients
• Experience of working in multi-professional and multi-disciplinary settings and contributing to effective team working
• Knowledge in the delivery of Health Care Advice and Health Promotion

Desirable

• Experience of treating patients of all ages (from neonatal to geriatric)
• Experience working with people with a forensic history
• Experience in working with people who don't have English as a first language
• Knowledge and understanding in meeting the needs of diverse groups
• Experience in working with people experiencing domestic violence.
• Familiarity with Adastra and/or EMIS

Skills, Abilities and Attributes

Essential

• Motivated by the provision of high-quality patient care
• Good clinical judgment and decision-making skills
• Ongoing commitment to personal development
• Able to use own initiative and achieve measurable improvement against stated objectives
• Able to work under pressure and to deal with emergency situations and/or difficult clients and stressful situations professionally
• Organised, systematic, and flexible. Good time management being able to prioritise work and work under pressure
• Excellent written, verbal, and interpersonal communication skills
• Able to work within a team and give and take instruction as required. Able to quickly establish rapport and credibility with others in the team
• Can reflect on own work and performance
• Positive attitude towards innovations and change
• Ability to recognise own limitations and act upon them appropriately
• Able to remain impartial and non-judgmental during times of sensitivity, stress, and potential conflict

Other

Essential

• Ability to work flexibly in relation to the operational times of all our services (this may include some unsocial hours)
• Ability to travel to other BrisDoc and external sites for meetings

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

BrisDoc Healthcare Services

Address

Unit 21 Osprey Court

Hawkfield Business Park

Bristol

BS14 0BB

United Kingdom

Employer's website

https://brisdoc.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

ClinicalAssess, diagnose, plan, implement and evaluate treatment/interventions and care for patients presenting with an undifferentiated diagnosis, complex needs, acute and chronic conditions for both physical, mental health and psycho-social needs.Clinically examine and assess patient needs from a physiological and psychological perspective, and plan clinical care accordinglyDiagnose and manage patient presentations, integrating both drug and non-drug-based treatment methods into a management planWork with patients to support compliance with and adherence to prescribed treatmentsProvide information and advice medication regimens, side-effects, and interactionsPrioritise health problems and intervene appropriately to assist the patient in complex, urgent or emergency situations, including initiation of effective emergency careSupport patients to adopt health promotion strategies that promote healthy lifestyles, and apply principles of self-careTo provide face-to-face and remote clinical assessment/treatment and management plans

To provide clinical support to the range of other Health Care Professionals and operational colleagues within the teamTo undertake visits to patients homes as requiredCompose and ensure robust safety netting and risk management for patients presenting to the serviceMake effective referrals to system partners and other care providers to ensure a holistic provision of care for patients needsParticipate in team discussions to ensure and drive best practice, using the best available evidence to provide exemplary world class care to every patientPrescribe and review medication for therapeutic effectiveness, appropriate to patient needs and in accordance with evidence-based practice and national and practice protocols, and within scope of practice

CMDU Only

This is a service for North Somerset prescribing antivirals for Covid. This service is run during set hours and has one allocated clinician.

Communication

Effective communication as part of the Nursing & AHP Leadership Team providing representation across IUC, ensuring partnership working and working with a variety of stakeholders.Utilise and demonstrate sensitive communication styles, to ensure patients are fully informed and consent to treatmentCommunicate with and support patients who are receiving bad newsCommunicate effectively with patients and carers, recognising the need for alternative methods of communication to overcome different levels of understanding, cultural background, languages, and preferred ways of communicatingAnticipate barriers to communication and take action to improve communicationMaintain effective communication with all multi-disciplinary team members, as well as with external stakeholdersAct as an advocate for patients and carersEnsure awareness of sources of support and guidance (e.g., PALS) and provide information in an acceptable format to all patients, recognising any difficulties and referring where appropriateTo be able to maintain accurate electronic written patient records for users of services providedTo be aware of responsibilities under the Data Protection Act

Other responsibilitiesThe primary focus of this role is to provide clinical services to patients, however there are a wealth of opportunities to engage with and drive initiatives, take leadership roles and contribute to service improvement.

Ability to adhere to organisational policiesMaintain active NMC or HCPC registrationContinue to develop and expand own personal clinical expertise as autonomous/independent practitioner.Understand own role and scope and identify how this may develop over timeIn partnership with others, challenge and critically evaluate the boundaries of autonomous practice, such that patient access, choice and outcomesdevelop and evaluate of clinical guidelines, policy, competency tools and continuous improvement opportunities to support in the expansion of Health care professional roles in the delivery of optimal careIdentify and perform audit relevant to clinical area in order understand current practice, review evidence-based research and drive improvementDevelop own areas of specific clinical expertise to link acute, primary, community and emergency care sectors in expanding nursing and AHP practice across BrisDocManage and assess risk within the areas of responsibility, ensuring adequate measures are in place to protect staff and patients safety and security legislation, policies, procedures, and guidelines

Supervision and SupportLead Clinical Practitioners working within SevernSide services will participate in service leading feedback from the Clinical Guardian solution. This provides regular peer to peer feedback on a random sample of notes for all BrisDoc clinicians which are reviewed against set criteria.All Lead Clinical Practitioners will be expected to participate regular clinical forums and supervision both during shift and as a CPD offerThe post holder will have access to Connecting Care, EMIS, CLEO, Nourish, NHS Remedy, AccuRx (Picture and Video Consultation software), MiDoS, Toxbase, PACCS and the BrisDoc Clinical Toolkit to support clinical practice.

Leadership and ManagementLead Clinical Practitioners will manage a team of Clinical Practitioners, providing regular one to ones, clinical supervision, feedback and support as part of the Nursing & AHP Leadership TeamLead Clinical Practitioners will be responsible for areas Quality Improvement to ensure service improvements and be part of driving change within the organisationLead, participate and provide representation in senior Lead meetings to ensure and drive best practice, using the best available evidence to provide exemplary world class care to every patient

Person Specification

Qualifications and training

Essential

• Current NMC or HCPC or GhPC registration
• BSc degree or equivalent with evidence of working at master's level with or towards ACP status
• Advanced Clinical Assessment, Reasoning and Clinical Decision Making or Physical Assessment and Clinical Reasoning qualification or equivalent experience
• Ability to conduct remote consultation/assessment
• Evidence of CPD within last 2 years
• Post registration experience in at least one of the following areas: o General Practice / Minor illness o Walk-in-Centre o A&E / Minor Injury Unit o 999 / NHS 111 o Community o GP Out of Hours
• Independent Prescribing Qualification

Desirable

• Experience in mental health assessment
• Working towards MSc in Advanced / Specialist Practice or evidence of accumulation of relevant experience / knowledge (essential for prescribing rates)

Knowledge and Experience

Essential

• Knowledge of equal opportunities and its significance for health care
• Understanding of legal and ethical issues / responsibilities relating to clinical practice and especially regarding autonomous practice and telephone assessment
• Experience of working autonomously diagnosing, treating, and discharging patients
• Experience of working in multi-professional and multi-disciplinary settings and contributing to effective team working
• Knowledge in the delivery of Health Care Advice and Health Promotion
• Listen, coach, and give feedback in a way that maintains personal integrity and helps others to improve
• Experience of treating patients of all ages (from neonatal to geriatric)

Desirable

• Experience working with people with a forensic history
• Experience in working with people who don't have English as a first language
• Knowledge and understanding in meeting the needs of diverse groups
• Experience in working with people experiencing domestic violence.
• Familiarity with Adastra and/or EMIS

Skills, Abilities and Attributes

Essential

• Motivated by the provision of high-quality patient care
• Good clinical judgment and decision-making skills
• Ongoing commitment to personal development
• Able to use own initiative and achieve measurable improvement against stated objectives
• Able to work under pressure and to deal with emergency situations and/or difficult clients and stressful situations professionally
• Organised, systematic, and flexible. Good time management being able to prioritise work and work under pressure
• Excellent written, verbal, and interpersonal communication skills
• Able to work within a team and give and take instruction as required. Able to quickly establish rapport and credibility with others in the team
• Can reflect on own work and performance
• Positive attitude towards innovations and change
• Ability to recognise own limitations and act upon them appropriately
• Able to remain impartial and non-judgmental during times of sensitivity, stress, and potential conflict
• Competent computer literacy and strong written and verbal communication skills

Leadership Skills

Essential

• Use your interpersonal and leadership skills to influence and build partnerships with a wide range of stakeholders in an organised and prioritised fashion.
• Provide leadership and tenacity to engage, inspire, and motivate others, valuing and respecting everyone's contribution and driving delivery of objectives
• Implement strategic policies through your good clinical judgment and strong decision-making skills.
• Use a positive attitude towards innovation and change alongside your change management skills to bring about significant service improvements
• Take personal responsibility for your own performance, demonstrating your willingness to learn from self-reflection and feedback from others
• Maintain professionalism and manage sensitive and emotive situations, remaining non-judgmental during times of sensitivity, stress, and potential conflict
• Handle difficult situations, including those involving diverse opinions, conflict, adverse clinical outcomes, and clinical performance (and related) issues
• Use your own initiative to work independently
• Ability to work flexibly in relation to the operational times of all our services (this may include some unsocial hours)
• Ability to travel to other BrisDoc and external sites for meetings

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

BrisDoc Healthcare Services

Address

Unit 21 Osprey Court

Hawkfield Business Park

Bristol

BS14 0BB

United Kingdom

Employer's website

https://brisdoc.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

To provide medical services to any patients on the practice list and to temporary residents in accordance with the practices Personal Medical Services (PMS) contract, ensuring the highest standards of care.

The post holder has a duty to safeguard and promote the welfare of children and vulnerable adults in line with the NHS Trust's safeguarding policies and procedures.

They must ensure that they are aware of, and work within, local and national safeguarding legislation, guidance and procedures. The post holder will be required to attend mandatory safeguarding training appropriate to their role and to act at all times to protect the safety and well being of patients, service users and colleagues.

Please see job description attached.

Person Specification

Qualifications

Essential

• Full registration with GMC
• Inclusion on the GP Performers List
• Able to demonstrate up-to-date CPD

Desirable

• Able to use Emis

Skills and Ability

Essential

• Good communicator
• Team player
• Able to do visits
• Flexibility to work EA and Duty sessions

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Frome Valley Medical Centre

Address

2 Court Road

Frampton Cotterell

Bristol

BS36 2DE

United Kingdom

Employer's website

https://www.fromevalley.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

To provide medical services to any patients on the practice list and to temporary residents in accordance with the practices Personal Medical Services (PMS) contract, ensuring the highest standards of care.

The post holder has a duty to safeguard and promote the welfare of children and vulnerable adults in line with the NHS Trust's safeguarding policies and procedures.

They must ensure that they are aware of, and work within, local and national safeguarding legislation, guidance and procedures. The post holder will be required to attend mandatory safeguarding training appropriate to their role and to act at all times to protect the safety and well being of patients, service users and colleagues.

Please see job description attached.

Person Specification

Qualifications

Essential

• Full registration with GMC
• Inclusion on the GP Performers List
• Able to demonstrate up-to-date CPD

Desirable

• Able to use Emis

Skills and Ability

Essential

• Good communicator
• Team player
• Able to do visits
• Flexibility to work EA and Duty sessions

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Frome Valley Medical Centre

Address

2 Court Road

Frampton Cotterell

Bristol

BS36 2DE

United Kingdom

Employer's website

https://www.fromevalley.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job summary:

The post-holder will manage a caseload and deal with a wide range of health needs in a primary care setting, ensuring the highest standards of care for all registered and temporary patients.

Clinical responsibilities:

In accordance with the practice timetable, as agreed, the post-holder will make themselves available to undertake a variety of duties, including surgery consultations, telephone consultations and queries, visiting patients at home, checking and signing repeat prescriptions and dealing with queries, paperwork and correspondence in a timely fashion

• Making professional, autonomous decisions in relation to presenting problems, whether self-referred or referred from other health care workers within the organisation
• Assessing the health care needs of patients with undifferentiated and undiagnosed problems
• Screening patients for disease risk factors and early signs of illness
• Developing care plans for health in consultation with patients and in line with current practice disease management protocols
• Providing counselling and health education
• Admitting or discharging patients to and from the caseload and referring to other care providers as appropriate
• Recording clear and contemporaneous consultation notes to agreed standards
• Collecting data for audit purposes
• Compiling and issuing computer-generated acute and repeat prescriptions (avoiding hand-written prescriptions whenever possible)
• Prescribing in accordance with the practice prescribing formulary (or generically) whenever this is clinically appropriate
• In general, the post-holder will be expected to undertake all the normal duties and responsibilities associated with a GP working within primary care.

Other responsibilities within the organisation:

Awareness of and compliance with all relevant practice policies/guidelines, e.g. prescribing, confidentiality, data protection, health and safety

• A commitment to life-long learning and audit to ensure evidence-based best practice
• Contributing to evaluation/audit and clinical standard setting within the organisation
• Contributing to the development of computer-based patient records
• Attending training and events organised by the practice or other agencies, where appropriate.

Confidentiality:

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
• In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & safety:

The post-holder will implement and lead on a full range of promotion and management of their own and others health and safety and infection control as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control policy and published procedures. This will include (but will not be limited to):

• Using personal security systems within the workplace according to practice guidelines
• Awareness of national standards of infection control and cleanliness and regulatory / contractual / professional requirements, and good practice guidelines
• Providing advice on the correct and safe management of the specimens process, including collection, labelling, handling, use of correct and clean containers, storage and transport arrangements
• Correct personal use of Personal Protective Equipment (PPE) and ensuring correct use of PPE by others, advising on appropriate circumstances for use by clinicians, staff and patients.
• Management of the full range of infection control procedures in both routine and extraordinary circumstances (e.g. pandemic or individual infectious circumstances)
• Hand hygiene standards for self and others
• Managing directly all incidents of accidental exposure
• Management and advice relating to infection control and clinically based patient care protocols, and implementation of those protocols across the practice
• Active observation of current working practices across the practice in relation to infection control, cleanliness and related activities, ensuring that procedures are followed and weaknesses/training needs are identified, escalating issues as appropriate to the responsible person
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks across clinical and patient process
• Making effective use of training to update knowledge and skills, and initiate and manage the training of others across the full range of infection control and patient processes
• Monitoring practice facilities and equipment in relation to infection control, ensuring that proper use is made of hand-cleansing facilities, wipes etc., and that these are sufficient to ensure a good clinical working environment. Lack of facilities to be escalated as appropriate to the responsible manager
• Safe management of sharps use, storage and disposal
• Maintenance of own clean working environment
• Using appropriate infection control procedures, maintaining work areas in a tidy, clean and sterile and safe way, free from hazards. Initiation of remedial / corrective action where needed or escalation to responsible management
• Actively identifying, reporting, and correcting health and safety hazards and infection hazards immediately when recognised
• Keeping own work areas and general/patient areas generally clean, sterile, identifying issues and hazards/risks in relation to other work areas within the business, and assuming responsibility in the maintenance of general standards of cleanliness across the business in consultation (where appropriate) with responsible managers
• Undertaking periodic infection control training (minimum twice annually)
• Correct waste and instrument management, including handling, segregation, and container use
• Maintenance of sterile environments
• Demonstrate due regard for safeguarding and promoting the welfare of children.

Equality and diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/professional development:

In addition to maintaining continued education through attendance at any courses and/or study days necessary to ensure that professional development requirements for PREP are met, the post-holder will participate in any training programme implemented by the practice as part of this employment, with such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Quality:

The post-holder will strive to maintain quality within the practice, and will:

• Alert other team members to issues of quality and risk
• Assess own performance and take accountability for own actions, either directly or under supervision
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
• Work effectively with individuals in other agencies to meet patients needs
• Effectively manage own time, workload and resources.

Communication:

The post-holder should recognize the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members
• Communicate effectively with patients and carers
• Recognise peoples needs for alternative methods of communication and respond accordingly.

Contribution to the implementation of services:

The post-holder will:

• Apply practice policies, standards and guidance
• Discuss with other members of the team how the policies, standards and guidelines will affect own work
• Participate in audit where appropriate.

Person Specification

Qualifications

Essential

• -

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Hadwen Health

Address

Glevum Way

Abbeydale

Gloucester

Glos

GL4 4BL

United Kingdom

Employer's website

https://hadwenhealth.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Join our Mental Health Integrated Access Partnership, a pioneering service revolutionising mental health crisis care. As a Shift Manager, you will be at the heart of our service, ensuring its efficient and effective operation. Your leadership and dedication will drive our mission to deliver compassionate, timely, and high-quality care to our community.

Key Responsibilities:

• Operational Leadership:Oversee and coordinate the operational management of the mental health service across the region. Ensure our patient advice queue is managed efficiently and to the highest standards. Balance demand and capacity effectively while managing the interface with NHS 111 during shifts.
• Team Direction:Lead by providing clear direction and support to colleagues throughout the shift. Ensure the consistent application of standard operating procedures and produce comprehensive shift reports. Facilitate effective communication and collaboration across all parts of the service and with external providers.
• Call Handling:Manage incoming calls from healthcare professionals and patients with empathy and professionalism, adhering to our safety calling process. Ensure timely, informed, and professional responses to all callers. Accurately enter all referrals into the patient database.
• Resource Management:Optimise the deployment of resources throughout the shift. Promptly address any resourcing issues due to sickness or absence with appropriate contingency plans. Support the Clinical team in delivering suitable care pathways for each patient.
• Risk Management:Proactively respond to key risks within the healthcare system during your shift. Implement business continuity plans in the event of IT or equipment failures. Address any immediate non-compliance or training issues, reporting these to Team Managers.

What We Offer:

• Competitive Salary:Enhanced rates for evenings, weekends, and bank holidays.
• NHS Pension:Employer contributions at 23.7%.
• Generous Leave:25 days annual leave plus 8 Bank Holidays, increasing with service.
• Annual Bonuses:Up to 3 bonuses per year.
• Training and Development:Paid training time and ongoing development opportunities.
• NHS Discount Scheme:Various discounts available.
• Cycle to Work Scheme:Promotes a healthier commute.

Who We're Looking For:

We seek individuals passionate about delivering outstanding patient care and committed to the NHS. As a Social Enterprise, we value social justice and environmental sustainability. We are looking for team members who respect equality and inclusion and who are eager to contribute to BrisDoc's mission.

Essential skills include good education, computer literacy, effective communication, teamwork, flexibility, initiative, and confidentiality. Previous leadership experience and high customer service standards are desirable.

Person Specification

Qualifications and Experience

Essential

• Good general level of education, including GCSE equivalent qualifications in English and Maths

Desirable

• Experience of working in healthcare / NHS
• Experience in managing people and processes

Knowledge and Experience:

Essential

• Experience of leading others to achieve specified objectives
• Experience of working in a professional environment that requires high standards of customer service

Skills, Abilities, and Attributes:

Essential

• Excellent communication and interpersonal skills
• Evidence of computer literacy and keyboard skills
• Ability to convey information accurately both verbally and in writing
• Maintaining confidentiality at all times with regard to staff and patients
• Ongoing commitment to personal development

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

BrisDoc Healthcare Services

Address

Unit 21 Osprey court

Hawkfield Business Park, Whitchurch

Bristol

BS14 0BB

United Kingdom

Employer's website

https://brisdoc.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

- Ensuring the car has adequate fuel for the shift. When necessary, re-fuelling the car using the company fuel card.

- Responsibility for safely loading and unloading the appropriate medical equipment and supplies in the vehicle that may be required by the mobile clinician and driver, whilst adhering to all manual handling guidelines.

- Completing the drivers check list at the start of each shift ensuring all necessary equipment/supplies are available and functional in the car.

- Maintaining the cleanliness and general upkeep of the vehicles and report any faults immediately to the Shift Manager and completing the fault notification sheet.

To drive the clinician to patients homes / place of residence safely and within the current road and traffic act regulations noting that this is not an emergency service and speed limits and laws in accordance with the Highway Code must be followed at all times. Responsibilities include:

- Accurately recording all call details of visits, returning all Driver Log sheets to base at end of shift.

- Driving deliveries to other destinations at the request of the Shift Manager. This may include delivering supplies, prescriptions, medication, etc between sites.

Please see attached job descriptions for both host and driver duties

Person Specification

Qualifications and Experience

Essential

• A good standard of education to GCSE or equivalent
• equivalent Essential Application and Interview Full Driving License with no more than 3 points

Desirable

• Experience of working in healthcare / NHS
• Experience of driving for other employers

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

BrisDoc Healthcare Services

Address

Unit 21 Osprey Court

Whitchurch

Bristol

BS14 0BB

United Kingdom

Employer's website

https://brisdoc.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Providing physical care to patients according to a written care plan

To work as directed by a registered nurse.

Responding to the needs of patients in an honest, non-judgemental, and open manner, which respects the rights of individuals and groups.

Actively engaging with patients in the provision of holistic, needs-led care which considers the physical, psychological, emotional, social, and spiritual needs of individuals and groups.

Responding to the needs of people sensitively with regard for age, culture, race, gender, ethnicity, religion, and disability, especially regarding patient privacy and dignity.

Understanding the need for promoting health & well-being and the delivery of health promotion activities and programmes (including patient self-help programmes) in support of a registered nurse.

Understand the complex needs of those patients with a substance misuse history,

and assisting patients to attain optimal physical health and provide psychosocial support.

Developing an understanding of and demonstrating use of clinical supervision to reflect upon and modify practice.

Contributing appropriately to risk assessment and individualised care planning.

Ensuring good working relationships with patients, carers, relatives, other professionals and prison and healthcare staff.

Understanding the need for and always maintaining patient confidentiality and security.

Adhering to all organisational and prison policies, procedures, and guidelines.

Always behaving in a professionally acceptable manner.

Demonstrates a commitment to equal opportunities for all people.

Demonstrates a knowledge of the term professional boundaries and how to apply this to working with patients, offenders, and others.

Demonstrating good verbal and non-verbal communication skills.

(Full JD can be downloaded in supporting documents section)

IMPORTANT INFORMATION, PLEASE READ:

All applicants must be willing to undertake National Security Vetting in order to work in a Prison Setting. This will be completed as part of the pre-employment checks through Oxleas and the prison vetting team.

You will need to provide:

Proof of right to work documentation

Proof of ID, needs to include 1 photographicID

Proof of address documentation

Non-UK passport holders will need to have correct documentation (right to work in the UK) and a Home office Share code.

Address History:

5 years address history will be needed.

Applicants that are not UK Passport holders who provide less than 5 years UK address history will need to provide a Police Certificate which must be in English from where they resided previously.

Applicants who are UK Passport holders who have lived abroad for a period of more than six months during the last three years will need to provide a certificate of good conduct or an overseas police check in English from the countries resided in or visited.

In order to assist you in obtaining a Police Certificate, guidance can be sought from:https://www.gov.uk/government/publications/criminal-records-checks-for-overseas-applicants

If the country you have resided in is not listed here, you can obtain the necessary information by contacting the relevant Embassy or High Commission for that Country. Their contact details can be found on the Foreign & Commonwealth Office website (http://www.fco.gov.uk/en).

Person Specification

Education/Qualifications

Essential

• NVQ level 3 or equivalent experience

Experience

Essential

• Previous experience as a Healthcare Assistant in a clinical setting (hospital, secure, or GP practice)
• Experience and knowledge of providing care i.e., providing patient care, carrying out tests/observations.
• Experience of facilitating /planning /supporting groups in a healthcare setting i.e., health improvement/smoking cessation/ activities.

Skills /Abilities /Knowledge

Essential

• Able to effectively communicate both verbally and in writing
• Ability to assess risk and care plan effectively, whilst understanding the needs and rights of people.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Oxleas NHS Foundation Trust

Address

HMP Bristol

Bristol

BS7 8PS

United Kingdom

Employer's website

http://oxleas.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

The post holder will collect and present data to evaluate and demonstrate effectiveness and value of this new service. They will also assist with the collation and review of the pre-existing patient feedback survey for NSSP. There are opportunities to assist with service development including the setting up of weekly clinics. The NSSP service intends to align the NSSP pathway alongside other cancer pathways such as the Neuro Endocrine Tumour diagnostic pathway.

The NSSP CNS will work alongside the NSSP team working closely with the NSSP Patient Navigator and two part time GPs.

For a more detailed job description, main responsibilities, and person specification, please refer to the job description document attached to this vacancy.

Person Specification

Qualifications and Training

Essential

• Current NMC Registration
• 1st Degree In nursing or health related subject, willing to undertake/ working towards

Desirable

• Qualification in Teaching and Assessing

Skills and Abilities

Essential

• Organisation and management skills
• Teaching
• Ability to work effectively under pressure
• Ability to problem solve
• Flexibility, adaptability to meet needs of a changing service
• Ability to work alone or as part of a team
• Ability to cope with emotional issues presented in the course of work, and to support others
• Knowledge of national and local specialty specific issues
• IT skills including use of email and Microsoft office packages
• Act as a role model and as a mentor/assessor
• Innovative and participates with practice and policy change
• Awareness of professional responsibilities to self and others
• Commitment to the development and provision of high quality nursing care
• Excellent interpersonal and communication skills
• Awareness of current national changes in nursing / NHS

Knowledge and Experience

Essential

• Appropriate post registration experience in nursing, speciality
• Appropriate proven leadership and management experience
• Relevant post registration experience in triaging and assessing patients either face to face or over the telephone
• Experience as preceptor / mentor

Desirable

• Experience of undertaking research or audit projects
• Evidence of commitment to research based practice or evidence of project work undertaken
• Experience of supporting patients when diagnosed with cancer either in diagnostic workup or supporting when cancer diagnosed

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Bristol NHS Foundation Trust

Address

Bristol Haematology and Oncology Centre

Horfield Road

Bristol

BS2 8ED

United Kingdom

Employer's website

https://www.uhbw.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

1. JOB SUMMARY

To provide specialist pharmaceutical support to the 4 Practices of Severnvale Primary Care Network (PCN).

To liaise with patients, clinical and non-clinical staff, practice, hospital and community pharmacists and patient's carers to improve the pharmaceutical care of patients.

To consult with patients.

To support the Clinical Pharmacist Management Team and fellow Clinical Pharmacists role to maximise support to all clinical and non-clinical practice staff to improve patient care in relation to all aspects of medicines and their impact.

To provide clinical leadership on medicines optimisation and quality improvement and be responsible for supporting the GPs in implementing effective medicines management within the practices, including undertaking searches and audits identifying areas for improvement, initiating and managing change, and monitoring budgets.

To support in the day to day management of the PCN Prescription Hub.

To help provide leadership to PCN pharmacy technician and Prescription Hub Prescription Clerk Care Co-ordinators.

2. MAJOR DUTIES AND RESPONSIBILITIES

To carry out medication reviews and structured medication reviews (SMRs) for patients both in the surgery, in care homes or for housebound patients - with single or multiple medical problems where medicines optimisation is required; reviewing the need for each medicine and providing recommendations for other clinicians on prescribing.

To consult with patients, by telephone and face to face according to competency. This may include patients with long term conditions, e.g. hypertension, CVD, diabetes as well as medication reviews.

To reconcile medicines following discharge from hospitals or intermediate care and working with patients and community pharmacists to ensure patients receive the medicines they need post-discharge.

To support in the management of the repeat prescribing process, helping to manage repeat prescription requests, resolving queries where possible and producing prescriptions for clinical review and signature. To ensure patients have appropriate monitoring tests in place when required.

To undertake clinical and medication audits in priority areas, such as QOF, IIF (within PCN DES), NICE guidance, CQC searches and other agreed target areas, feeding your findings back to the network teams and implementing actions as appropriate

Provide independent information to patients regarding medicines and prescribing changes, initiating further support from other healthcare professionals where appropriate

To participate in the review of policies relating to medicines management and prescribing

To support in identifying areas of clinical risk at network level and make recommendations to support the introduction of new working practices that will optimise the quality of prescribing and make more efficient use of network resources

To help support the Practice Clinical, Management and Administrative Teams to implement procedural and service changes relating to prescribing to ensure best practice is adopted in accordance with local guidelines, legislation, directives and safety updates e.g. NICE, MRA etc.

To support in the provision of education and training to primary healthcare teams on therapeutics and medicines optimisation

To participate in multidisciplinary clinical meetings within the network

To maintain own clinical and professional competence and be responsible for own continuous professional development

This job description is not intended to be a complete list of duties and responsibilities but is a guide for information to the role. The job description will be periodically reviewed in light of the developing work requirements. The postholder will be expected to contribute towards that revision.

3. SUPERVISION RECEIVED

The postholder will be line managed by the Lead Clinical Pharmacist with clinical supervision provided by a GP from the practice whose patients the post holder is dealing with and the Senior Clinical Pharmacist.

4. SUPERVISION EXERCISED

The post holder will provide clinical supervision to staff involved with the prescribing process where appropriate.

5. KEY WORKING RELATIONSHIPS

Develop and maintain key working relationships with:

PCN Clinical director

PCN Clinical Pharmacist Management Team

Other Clinical Pharmacists

Care Coordinator Prescription Clerk Team

Other PCN staff members, e.g. PCN Manager, Frailty lead

Practice GPs, Practice Nurses and Healthcare Assistants

Patients and Carers where appropriate

Practice Management, Reception and other Administrative staff

Secondary Care and interface Pharmacists

ICB Head of Medicines Management & Medicines Management Team

Community Nurses and other allied health professionals

Community Pharmacists and support staff

Person Specification

Skills & Knowledge

Essential

• Good clinical knowledge
• Excellent verbal and written communication skills
• Good interpersonal skills
• Self-motivated and able to work on own initiative with the ability to prioritise workload and exercise good time management skills
• Proven track record of team-working
• IT skills with established clinical system of EMISWeb

Desirable

• Good influencing and negotiating skills
• Good presentation skills
• Aware of current issues in medicines optimisation

Qualifications

Essential

• Pharmacy degree
• Registration with General Pharmaceutical Council (GPhC)
• Evidence of commitment to continuing professional development.
• Centre for Pharmacy Postgraduate Education (CPPE) primary care Pharmacy Education Pathway (completed or exempted)

Desirable

• Independent Prescribing Qualification (non-medical prescriber)

Other

Essential

• An understanding, acceptance and adherence to the need for strict confidentiality
• Able to work under pressure.
• Hard working, adaptable, reliable, honest, pleasant and approachable
• Able to work autonomously with minimal supervision
• Clean driving licence

Experience

Essential

• Minimum 2 years post-registration experience
• Previous primary care experience

Desirable

• Previous experience of using prescribing data
• Previous work in a multi-disciplinary team

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Severnvale PCN

Address

Eastland Road

Thornbury

Bristol

BS35 1DP

United Kingdom

Job description

Job responsibilities

Being a first point of contact for our patients, whether it be face to face or by the telephone, to offer support and guidance on choosing the right service at the right time.

Dealing with administrative tasks behind the scenes, processing incoming documents from third parties, prescriptions, GP Requests and much more.

Being friendly and welcoming to all patients with the ability to remain calm and professional when dealing with difficult situations.

Using our online patient access system (Klinik) to monitor online patient requests, and triage patients accordingly.

Booking appointments for GP clinics and other practice clinicians as required ensuring correct information is provided.

Ensuring that accurate information and messages are passed to the Doctors and other surgery staff.

Dealing with all telephone queries/requests from patients and acting as a liaison with GPs and other practice clinicians.

To participate in in-house training, or other training as required.

To respect and maintain all aspects of confidentiality relating to Patients, Staff and Practice.

Any other duties which might reasonably be expected of the post.

Person Specification

Experience

Essential

• Previous experience working with people
• Driven to give the best possible patient experience

Desirable

• Experience of working in primary care

Qualifications

Essential

• Educated to GCSE level or equivalent
• GCSE Mathematics & English C or above

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Old School Surgery

Address

The Old School Surgery

Manor Road

Fishponds

Bristol

BS16 2JD

United Kingdom

Employer's website

https://www.oldschoolsurgery.org.uk/ (Opens in a new tab)

Job description

Job responsibilities

Main Duties & Responsibilities

Be the first point of contact for Practice Managers with regard to delivery of PCN projects/schemes.

Act as the Freedom to Speak Up Guardian Lead for the four member practices, promoting a culture of openness, transparency and psychological safety. Provide an independent and confidential point of contact for staff who wish to raise concerns, ensuring concerns are managed appropriately and in line with national guidance.

Lead and coordinate neighbourhood working across the PCN, developing effective partnerships with member practices, community providers, local authorities, the voluntary sector and wider health and care organisations.

Analyse service specification, performance indicators and data collection requirements to inform design for new PCN services

Develop job descriptions, person specifications and selection and recruitment activities for new services (if required) to ensure the correct interpretation of the PCNs requirements have been understood

Support service delivery by being the conduit between the service provider and the PCN and its member practices, thereby ensuring integration of the new service staff into existing teams and working processes

Develop metrics and other arrangements to support the subcontracting of services and subsequent contract management

Be responsible for the management of operational processes of the PCN and for the development of Standard Operating Procedures for PCN services

Manage financial requirements on behalf of the PCN

Chair quarterly board meetings, capturing minutes for distribution

Co-ordinate training and development of PCN clinical/administrative staff

Manage recruitment, HR, induction and training of new PCN staff

Collate feedback / analysis data on behalf of the PCN to report to the ICB and other organisations as required

Manage the workflow processes in relation to the above

Help develop joint working and relationships across networks and its stakeholders.

Maintain relationships across all core member Practices & PCN Managers across the network.

Build external relationships and identify opportunities to work with wider system partners

Lead on the planning, mobilisation, implementation and evaluation of new services, transformation programmes and PCN initiatives, ensuring delivery against agreed objectives, timescales and budgets.

Drive continuous improvement across the PCN

Develop and maintain all PCN databases and policies

Carry out any other duties as may reasonably be required by the Clinical Director, PCN Board and its members.

Leadership:

Work with the PCN clinical director and the PCN Board to ensure the delivery of high quality of services, meeting the requirements of the Severnvale patient population.

Develop business cases to secure additional investment into the PCN

Lead on designated work streams as directed by PCN Clinical Director

Work closely with PCN Clinical Director and member Practices, support and build organisational capacity and capability

Work to improve patient and staff experience through supporting the management and facilitation of PCN- wide initiatives

Provide leadership, support and guidance to PCN ARRS positions

Provide strategic leadership for neighbourhood working service transformation and implementation of new NHS initiatives affecting the PCN.

Represent the PCN at locality, Integrated Care Board (ICB) and wider system meetings, building collaborative relationships to influence service development and improve outcomes for patients.

Travel

Regularly undertake travel to variety of sites.

The post holder will be required to support events, meetings or conferences, these may involve travel outside the Severnvale area.

Person Specification

Experience

Essential

• 5+ years Primary Care experience and experience in General Practice
• Have an understanding and experience of working in the NHS with extensive knowledge and understanding of the roles of NHS organisation and of the primary care sector
• Have an understanding of the national policy direction for primary, community and secondary care as evidenced in the Five Year Forward Review together with good practical and conceptual knowledge of healthcare improvement methods and practices
• Experience of developing primary care provision at scale, for example working with a federation or collaboration of general practices
• Have experience of developing working relationships with local and national stakeholders, demonstrating effective influencing and negotiating skills, training and facilitation skills
• Have experience of managing projects within tight deadlines and implementing complex primary care based initiatives to a successful outcome.
• Have good understanding of the other primary care providers and stakeholders, such as the LMC, OneCare and the ICB.

Desirable

• Have knowledge of the regulatory and contractual frameworks for primary care contracts such as LES, DES, QOF,

Skills

Essential

• Be able to speak confidently on a range of commissioning and primary care subjects, with the ability to provided definitive advice on national primary care regulation, policy and development
• Be proficient in the use of Microsoft Office products
• Be computer literate, able to operate commonly used IT packages and manage their own IT system with support from the IT provider.
• Be able to identify clear priorities for action while managing multiple stakeholder expectations
• Be highly effective communicator and be self-motivated, with the ability to work on own initiative, manage agreed work areas to tight time scales and be flexible and adaptable to manage a range of different and demanding agendas within tight timescales
• Be politically sensitive with highly developed diplomatic skills and be able to identify issues which may cause political sensitivity at an early stage and escalate or manage appropriately
• Have the confidence to work with and challenge, if necessary, the PCN Clinical Director, the Board and practice managers to ensure that work is completed on time and to a sufficiently high standard
• Be able to deal with complex problem solving situations and to think their way around the problem with the minimum of supervision to ensure implementation on the ground is not affected
• Be aware of and understand data protection implications and manage information appropriately at all times

Qualifications

Essential

• Minimum of Maths and English Grade C or above.

Desirable

• Leadership/management qualification.
• Educated to degree level or qualified by experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Severnvale PCN

Address

Eastland Road

Thornbury

Bristol

BS35 1DP

United Kingdom

Job description

Job responsibilities

Our IT Hub provides technical, administrative and operational support across the PCN. The IT Hub Administrator role combines hands-on technical support with a varied range of administrative and data-related responsibilities.

We are looking for someone who is IT literate, highly organised and an excellent communicator. You will need to be comfortable adapting to changing priorities, managing your own workload and solving problems as they arise.

The IT Hub supports practice staff Monday to Friday during practice opening hours and may occasionally assist patients with appropriate technical queries, such as NHS App support.Staff submit IT issues and requests through our service desk. You will help triage and resolve these requests, minimising disruption to staff and patient care. Where an issue cannot be resolved directly, you will liaise with the appropriate third-party support provider.

Responsibilities include:

• Supporting practice software, including EMIS, Docman, Anima, Accurx and Microsoft 365 applications
• Troubleshooting PCs, laptops, printers, webcams and other hardware
• Supporting telephony systems
• Supporting third-party clinical devices and software
• Assisting with remote access, including VPN and virtual desktop
• NHSmail and Smartcard support
• Managing software installation requests
• Website management
• Developing and managing EMIS resources, including protocols, templates, concepts and documents
• Supporting EMIS/SNOMED coding queries
• Building and running searches, reports and general analysis of patient or practice data
• Setting up accounts and providing IT induction for new starters
• Removing accounts and access for staff leavers

Each member of the IT Hub has a regular workload alongside responding to day-to-day requests. Administrative responsibilities include:

• Running and exporting data from health record systems
• Sending SMS and letter invitations and communications to patients
• Supporting searches and electronic mailouts for research projects
• Processing patient requests for online access to medical records through the NHS App
• Running data-quality searches
• Processing Accurx questionnaire responses
• Running EMIS reports
• Supporting vaccination invitation programmes

Person Specification

Qualifications

Essential

• A sound education to A-level standard or equivalent

Experience

Essential

• Experience communicating effectively with a range of people
• Experience working successfully as part of a team
• Be computer literate and confident using standard Microsoft Office applications, including Word and Excel
• Have excellent attention to detail and work accurately
• Have a planned and organised approach to your work
• Be able to prioritise your workload and meet deadlines
• Communicate IT updates and solutions clearly and concisely, including to colleagues who may be less confident using technology

Desirable

• Evidence of commitment to continuing professional development
• Administrative and/or technical support experience, ideally within primary care
• Experience working in a computer-based office environment
• Previous experience working within general practice
• Experience using the back-end functions of EMIS Web, including configuration, Population Reporting, protocols and documents

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Whiteladies Medical Group

Address

Whatley Road

Bristol

BS8 2PU

United Kingdom

Employer's website

https://www.whiteladiesmedical.nhs.uk (Opens in a new tab)

Job description

Job responsibilities

The Customer Care Team forms part of our Elective Care Hub, a vital cog in our Patient Access Department. The Access Department validates patient pathways in line with access targets and helps maintain a clean, validated and prioritised elective waiting list. Confidential administrative support will be required to influence patient bookings to enable provision of patient care. The Customer Care Support Officers will act as a conduit between patients and services in progressing the treatment of patients and/or capturing plans/intentions.

Knowledge of TrakCare would be an advantage and an understanding of the Referral to Treatment Standard but not essential as full training will be provided. Strong desire to help make a difference, be a point of contact for patients by being confident in receiving and making telephone calls with patients and colleagues a must! The hours in this role can vary and some Saturday and evening work will be required. The hours will not go above 37.5 per week so any time worked on a Saturday will be taken off in the week as required and allows for flexible working to aid work life balance.

Person Specification

Qualifications

Essential

• Minimum of 2 A Levels or equivalent and GCSE English and Maths at grade C or above.

Experience

Essential

• Excellent communication, interpersonal and organisational skills
• Previous Clerical Experience
• Competence in a wide range of IT systems, (ECDL or equivalent standard)
• Understanding and respect of Data Protection policies.
• Able to organise, prioritise and manage own workload without supervision

Knowledge

Essential

• Demonstrable skills relating to excellent customer service
• Ability to deliver on deadlines
• Ability to problem solve

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Gloucestershire Hospitals NHS Foundation Trust

Address

Gloucestershire Royal Hospital

Gloucester

GL1 3NN

United Kingdom

Employer's website

https://www.gloshospitals.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Pharmacy Technicians play an important role alongside Clinical Pharmacists, Community Pharmacists and other members of the PCN/Practice and MDT.

Purpose of the role is to lead improvements to maximise safe, cost-effective best practice in prescribing to improve the quality of patient care. You will help patients get the best from their medications by switching medications to agreed and approved protocols, improving repeat prescribing in general practice and minimising the risk and aiming to reduce wasted medicines.

You will also encourage the development of better understanding of the principles of medicines. This will involve assisting the PCN in achieving national requirements, NICE implementation and utilisation of medicines optimisation initiatives.

Person Specification

Other

Essential

• Able to work under pressure
• Has attention to detail
• Hard working, flexible and reliable as part of the team
• Ability to work as part of an integrated multi-skilled team
• Excellent Time management and Communication skills
• Excellent verbal and written communication skills coupled with the understanding of data protection and confidentiality issues
• Ability to adapt to specific clinical systems with the surgery
• Ability to use and understand Microsoft Office Package

Experience

Essential

• An appreciation of the NHS agenda and Government targets
• Awareness of the systems to support management of patients in a primary care setting, delivering pharmaceutical input and support
• Good clinical pharmacy knowledge and terminology
• Knowledge and understanding of pharmacy law and ethics and current legislation

Desirable

• Awareness of GP management systems
• An appreciation of the nature of primary care prescribing, concepts of rational prescribing and strategies for the improvement of prescribing
• Understands the aims of the current healthcare policy within the PCN

Qualifications

Essential

• Professional registration with GPhC
• BTEC/NVQ Level 3 or equivalent in Pharmaceutical Sciences
• Evidence of Continued Professional Development

Desirable

• Experience of working as a qualified, registered pharmacy technician in primary care, community or hospital pharmacy
• Ability to demonstrate how to influence and persuade partners of the respective merits of different options, innovations, new opportunities and challenges

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Three Valleys Health PCN

Address

Elm Hayes Surgery

Clandown Road

Paulton

Bristol

BS39 7SF

United Kingdom

Employer's website

https://www.threevalleyshealthpcn.co.uk (Opens in a new tab)

Job description

Job responsibilities

Please see attached job description and person specification for further information about this opportunity.

Person Specification

essential

Essential

• oRegistered Nurse Part 1,2,12 oState Registered with Nursing & Midwifery Council
• oThorough and up-to-date knowledge of nursing theory and best practice at the level of a newly qualified nurse. oUnderstanding of equality & diversity and how to apply it to self. oUnderstanding of NMC Code of Practice and requirements of it for own practice & behaviour.
• oDemonstrates effective nursing practice in all basic registered nurse procedures. oDemonstrates an empathetic and caring approach to patients and relatives and ensure that patients' dignity & respect is maintained at all times. oAble to prioritise own workload and that of others as appropriate. oAble to work under own initiative within boundaries of role. oDemonstrates awareness of importance of working as part of a team. oDemonstrates awareness of research-based practice.
• oAble to communicate effectively verbally and written to staff, patients and relatives ensuring that communication is tailored to the person being addressed. oAble to document observations, results, decisions and actions etc effectively in patient notes and communicate these effectively to appropriate members of the multidisciplinary team. oMotivated, and able to articulate reasons for desire, to work in this clinical area. oAble to supervise HCAs and students effectively when required.

application form and interview

Essential

• oRegistered Nurse Part 1,2,12 oState Registered with Nursing & Midwifery Council

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Royal United Hospitals Bath NHS Foundation Trust

Address

Royal United Hospitals Bath

Combe Park

Bath

BA1 3NG

United Kingdom

Employer's website

https://www.ruh.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

• To provide independent highly skilled physiotherapeutic assessment, treatment and efficient and effective management of an MSK caseload under supervision (Band 7 Clinical Specialist or Medical Officer (MO)).
• To manage patients referred by Consultants, General Practitioners and other Healthcare Professionals with diverse presentations and complex and acute/chronic physical conditions and sports injuries.
• To work closely with other members of the Multi-disciplinary Team (MDT) to ensure the highest standards of care.
• To use clinical reasoning skills to provide an accurate clinical diagnosis.
• To formulate, develop and deliver a specialised individualised treatment programme based upon evidence-based practice, manual assessment and appropriate clinical reasoning
• To communicate effectively with patients to ensure informed consent for assessment and treatment, good understanding of their conditions and maximise their rehabilitation potential accepting that patients may have barriers to communication e.g. English as their second language.
• To communicate effectively with all other rehabilitation and unit personnel and with external medical personnel from other agencies/units.
• To advise the Medical Officer and/or other rehab clinicians with regard to specialist physiotherapy recommendations.
• To provide clinical reports to supply clinical prognoses and comprehensive discharge planning for other medical professionals and, where appropriate the military Chain of Command (CoC).
• To support any relevant audit and research activity.
• To be responsible for the safe and competent use of all equipment, patient appliances and aids, attaining competence prior to use and including the identification and reporting of work service requirements and repair needs within the department.
• To ensure the care, maintenance and proper use of materials, equipment and stationary and the accurate administration of any allocated inventories.
• To maintain high standards of recording, filing and storage of patient and statistical information are achieved and maintained in accordance with local policy and professional standards.