Job summary

King Street Surgery in Kempston is recruiting a receptionist/administrator to join our busy team. This position is offered on a part-time basis, for 19 hours per week, working the following hours:

• Monday 2.30 - 6.30pm
• Wednesday 1.30 - 6.30pm
• Thursday 2.30 - 6.30pm
• Friday 12.30 - 6.30pm

We are a large GP practice in Kempston, Bedford, across three sites, with a team of doctors, nurses, administrators and receptionists.

Main duties of the job

• To be part of the team contributing to the smooth running of the practice by ensuring that all enquiries from patients in person or by telephone are handled efficiently and courteously.
• Filing, record keeping and the processing of documents. The role involves liaising with doctors and other members of staff.
• Prepare for each surgery, ensuring premises are tidy.
• Receive and make telephone calls and take accurate notes.
• Book and cancel appointments as necessary and deal efficiently with the computerised appointments system.
• Answer general enquiries and explain practice procedures e.g. on registration, changes of address, etc.
• Issue medication prepared by the dispenser when the dispensary is closed, and to take and account for any prescription charges due as appropriate.
• Maintain and operate computer and manual administrative systems.
• Open and close surgery premises.
• Inform patients of results of hospital tests as directed by the doctor.
• The reception/admin staff forms one team and provides cover across a range of administrative duties associated with the surgery.

About us

King Street Surgery is a long established practice, offering a high quality service to patients, within a supportive and caring environment. As a training practice across three sites we are at the forefront of clinical practice and our practice ethos is one which supports training and development.

List size of 21,150, with 7 GP partners, 12 salaried GPs, nursing team, paramedic, clinical pharmacists, management and administration teams.