Job description

Job responsibilities

The post holder is responsible for providing effective administrative support to the HR Business Partner, acting as the first point of contact for employees, clinicians and other external organisations for enquiries relating to employment issues and training compliance.

Person Specification

Qualifications

Essential

• GCSE English or equivalent Grade C or above.

Desirable

• RSA II typing/word processing or equivalent.
• HR/Training Qualification

Experience

Essential

• Previous experience of working in an office environment.
• Previous experience in a HR/training role.

Desirable

• Previous experience of working within the NHS or a similar organisation.

Knowledge

Essential

• Good standard of communication both orally and in writing.
• A specific understanding of the confidential nature of the work in hand.
• Conversant with Microsoft Office.
• Understanding of confidentiality and Data Protection Act.

Desirable

• Knowledge of Employment Law.
• Knowledge of CQC regulations.

Personal Qualities

Essential

• A willingness to work in a flexible and co-operative manner with colleagues.
• Ability to handle delicate matters in a discrete and tactful manner.
• Ability to work as a team or on own initiative.
• Reliable.
• Good time keeper.
• Friendly and approachable.
• Willingness to undertake a DBS check if needed.
• Willingness to undertake training.
• Able to cope under pressure.

Skills

Essential

• Proficient in reading and writing English.
• Able to speak confidently on telephone and understand fluent English to receive and issue instructions in English and without the risk of misunderstanding.
• Strong organisational skills and ability to maintain complete and accurate record systems.
• Ability to work under own initiative and prioritise workload to meet deadlines.
• Ability to provide excellent customer service.
• Good interpersonal skills.
• Good telephone manner.
• Ability to manage own workload and ensure that information is chased, followed-up and obtained in a timely manner without prompting.
• Ability to follow process.

Employer details

Employer name

South Doc Services

Address

Urgent Treatment Centre

15 Katie Road

Birmingham

B29 6JG

United Kingdom

Employer's website

http://southdocservices.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Main Duties & Responsibilities

Be the first point of contact for Practice Managers with regard to delivery of PCN projects/schemes.

Act as the Freedom to Speak Up Guardian Lead for the four member practices, promoting a culture of openness, transparency and psychological safety. Provide an independent and confidential point of contact for staff who wish to raise concerns, ensuring concerns are managed appropriately and in line with national guidance.

Lead and coordinate neighbourhood working across the PCN, developing effective partnerships with member practices, community providers, local authorities, the voluntary sector and wider health and care organisations.

Analyse service specification, performance indicators and data collection requirements to inform design for new PCN services

Develop job descriptions, person specifications and selection and recruitment activities for new services (if required) to ensure the correct interpretation of the PCNs requirements have been understood

Support service delivery by being the conduit between the service provider and the PCN and its member practices, thereby ensuring integration of the new service staff into existing teams and working processes

Develop metrics and other arrangements to support the subcontracting of services and subsequent contract management

Be responsible for the management of operational processes of the PCN and for the development of Standard Operating Procedures for PCN services

Manage financial requirements on behalf of the PCN

Chair quarterly board meetings, capturing minutes for distribution

Co-ordinate training and development of PCN clinical/administrative staff

Manage recruitment, HR, induction and training of new PCN staff

Collate feedback / analysis data on behalf of the PCN to report to the ICB and other organisations as required

Manage the workflow processes in relation to the above

Help develop joint working and relationships across networks and its stakeholders.

Maintain relationships across all core member Practices & PCN Managers across the network.

Build external relationships and identify opportunities to work with wider system partners

Lead on the planning, mobilisation, implementation and evaluation of new services, transformation programmes and PCN initiatives, ensuring delivery against agreed objectives, timescales and budgets.

Drive continuous improvement across the PCN

Develop and maintain all PCN databases and policies

Carry out any other duties as may reasonably be required by the Clinical Director, PCN Board and its members.

Leadership:

Work with the PCN clinical director and the PCN Board to ensure the delivery of high quality of services, meeting the requirements of the Severnvale patient population.

Develop business cases to secure additional investment into the PCN

Lead on designated work streams as directed by PCN Clinical Director

Work closely with PCN Clinical Director and member Practices, support and build organisational capacity and capability

Work to improve patient and staff experience through supporting the management and facilitation of PCN- wide initiatives

Provide leadership, support and guidance to PCN ARRS positions

Provide strategic leadership for neighbourhood working service transformation and implementation of new NHS initiatives affecting the PCN.

Represent the PCN at locality, Integrated Care Board (ICB) and wider system meetings, building collaborative relationships to influence service development and improve outcomes for patients.

Travel

Regularly undertake travel to variety of sites.

The post holder will be required to support events, meetings or conferences, these may involve travel outside the Severnvale area.

Person Specification

Experience

Essential

• 5+ years Primary Care experience and experience in General Practice
• Have an understanding and experience of working in the NHS with extensive knowledge and understanding of the roles of NHS organisation and of the primary care sector
• Have an understanding of the national policy direction for primary, community and secondary care as evidenced in the Five Year Forward Review together with good practical and conceptual knowledge of healthcare improvement methods and practices
• Experience of developing primary care provision at scale, for example working with a federation or collaboration of general practices
• Have experience of developing working relationships with local and national stakeholders, demonstrating effective influencing and negotiating skills, training and facilitation skills
• Have experience of managing projects within tight deadlines and implementing complex primary care based initiatives to a successful outcome.
• Have good understanding of the other primary care providers and stakeholders, such as the LMC, OneCare and the ICB.

Desirable

• Have knowledge of the regulatory and contractual frameworks for primary care contracts such as LES, DES, QOF,

Skills

Essential

• Be able to speak confidently on a range of commissioning and primary care subjects, with the ability to provided definitive advice on national primary care regulation, policy and development
• Be proficient in the use of Microsoft Office products
• Be computer literate, able to operate commonly used IT packages and manage their own IT system with support from the IT provider.
• Be able to identify clear priorities for action while managing multiple stakeholder expectations
• Be highly effective communicator and be self-motivated, with the ability to work on own initiative, manage agreed work areas to tight time scales and be flexible and adaptable to manage a range of different and demanding agendas within tight timescales
• Be politically sensitive with highly developed diplomatic skills and be able to identify issues which may cause political sensitivity at an early stage and escalate or manage appropriately
• Have the confidence to work with and challenge, if necessary, the PCN Clinical Director, the Board and practice managers to ensure that work is completed on time and to a sufficiently high standard
• Be able to deal with complex problem solving situations and to think their way around the problem with the minimum of supervision to ensure implementation on the ground is not affected
• Be aware of and understand data protection implications and manage information appropriately at all times

Qualifications

Essential

• Minimum of Maths and English Grade C or above.

Desirable

• Leadership/management qualification.
• Educated to degree level or qualified by experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Severnvale PCN

Address

Eastland Road

Thornbury

Bristol

BS35 1DP

United Kingdom

Job description

Job responsibilities

• Perform the delivery of highly effective medical care to the registered population, with a focus on continuity of care, patient choice and condition management in accordance with best practice clinical and prescribing guidelines.
• Integrate as part of the GP and wider workforce team to deliver quality care and protect the interests of individuals.
• Maintain accurate clinical records and support patients to access specialist services through timely and accurate referrals.
• Engage in the planning and delivery of continuous improvement activity.
• Support the partners in achieving the strategic aims of the practice to secure stability and economic growth.
• Inspire and support the training of medical students from all clinical disciplines.
• Encourage collaborative working, liaising with all staff regularly, contributing towards a safe and inclusive culture.
• Adhere to the policies and procedures set by the practice.

Person Specification

Qualifications

Essential

• GMC Registered, not subject to suspension
• Qualified General Practitioner
• Currently on the performers list
• Clear enhanced DBS check
• Evidence of CPD

Experience

Essential

• Experience of working in UK General Practice
• Experience of working with vulnerable groups
• Delivery of clinical audit

Desirable

• Delivery of clinical research trials

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Glastonbury Surgery

Address

Glastonbury Surgery

Feversham Lane

Glastonbury

Somerset

BA6 9LP

United Kingdom

Employer's website

https://www.glastonburysurgery.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

** Please be aware this advert is open for 2 roles in the practice, and both have differing hours.

Patient Navigator 1

• Monday: 08:00 - 13:00
• Tuesday: 13:00 - 18:30
• Wednesday: 13:00 - 18:30pm
• Wednesday AM - Buddy Shift(this shift is to cover when staff are on annual leave - with 2 weeks notice.)
• Total: 16hrs

Patient Navigator 2

• Monday: 13:00 - 18:30
• Thursday: 13:00 - 18:30
• Thursday AM Buddy Shift(this shift is to cover when staff are on annual leave - with 2 weeks notice.)
• Friday: 13:00 - 18:30
• Total: 16.5hrs

To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include, but are not limited to, answering calls from patients, greeting and directing patients, effective use of the appointment system, booking appointments, the processing of information and assisting patients as required.

To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multi-disciplinary team members and external agencies such as secondary care and community service providers.

Person Specification

Experience

Essential

• Experience of working in Primary Care
• Experience of working in Reception

Desirable

• Experience of EMIS or equivalent clinical system

Qualifications

Essential

• GCSE Grade A to C in English and Maths

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Cheviot Road Surgery

Address

Shirley Avenue Surgery

1 Shirley Avenue

Southampton

Hampshire

SO15 5RP

United Kingdom

Employer's website

https://www.cheviotroadsurgery.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Medication review for Older People with FrailtyUndertake clinical medication reviews with patients (including patients in care homes) and produce recommendations for the GP on prescribing and monitoring.

Management of medicines at discharge from hospital.To reconcile medicines following discharge from hospitals, intermediate care and into care homes, including identifying and rectifying unexplained changes and working with patients and community pharmacists to ensure patients receive the medicines they need post discharge.

To support the care closer to home integrated networksSet up and manage systems to identify and support high-risk groups of patients (e.g. those on 4+ medicines or unplanned admissions).

Provide advice on medicines optimisation and

develop personalised care plans.

Long-term condition clinics, e.g. DiabetesSee patients with single medical problems where medicine optimisation is required (e.g. COPD, asthma). Make recommendations to GPs for medicine improvements.

Clinical advice and expertise on medicines to practice staff, multidisciplinary teams and patientsAnswers all medicine--related enquiries from GPs, other practice staff and patients with queries about medicines.

Signposting to community pharmacy for management of minor illness, medicines use reviews, new medicines service and other locally commissioned service.

Referring to GPs or other healthcare professionals, where appropriate.

Training & supervisionProvide education and training to primary healthcare team on therapeutics, medicines optimisation, consultation skills and motivational interviewing.

Support networks for the clinical pharmacists in the local health economy: community pharmacists; hospital and CCG prescribing advisers.

To support the RPS Faculty development for clinical pharmacists.

Person Specification

Qualifications

Essential

• Masters degree in pharmacy (MPharm) or equivalent
• Registration with General Pharmaceutical Council

Desirable

• Post-graduate clinical diploma level or equivalent training/experience or Independent prescriber

Experience

Essential

• Experience working in primary care
• Familiarity with GP systems

Desirable

• Minimum of 3 years post-qualification experience.
• Experience of motivational interviewing and able to train other
• staff

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Haringey GP Federation

Address

48 Station Road

Wood Green

London

N22 7TY

United Kingdom

Employer's website

https://www.haringeygpfederation.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

If you would like to find out more information about this role, please see the attached job specification.

Person Specification

Experience

Essential

• Ability to work in a polite, confidential and discreet manner, respecting patients and colleagues at all times.
• Experience of working with the general public, being sensitive and empathic in distressing situations.
• Ability to work as part of a team.
• Strong IT and administration skills, with a high level of accuracy and attention to detail.
• Previous medical or healthcare receptionist experience is desirable.
• Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues. All applicants should ensure that they live within reasonable commuting distance.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Primary Care Careers

Address

30 Woodbridge Rd East

Ipswich

Suffolk

IP4 5PB

United Kingdom

Employer's website

https://www.eoeprimarycarecareers.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job title: Patient Services Manager

Reports to: Practice Manager

Hours: 37.5

Job summary:

The Patient Services Manager is responsible for the operational management of all patient-facing administrative services within the practice. The post holder will lead the reception and administrative teams to ensure safe, efficient, and patient-centred access to care.

The role will support the Practice Manager in delivering high-quality services, improving patient experience, and ensuring compliance with practice policies and regulatory requirements.

Key Responsibilities

1. Operational Management

• Oversee the day-to-day running of reception and administrative services.
• Ensure effective appointment management and patient access systems.
• Monitor call handling performance, appointment utilisation, and DNA rates.
• Develop and maintain efficient workflows to support clinicians.
• Ensure adequate staffing levels and rota cover at all times.
• Act as escalation point for operational issues affecting patient services.

2. Team Leadership & Management

• Line manage reception and administrative staff.
• Conduct appraisals, probation reviews, and return-to-work meetings.
• Manage rotas, annual leave, and sickness monitoring.
• Identify training needs and support staff development.
• Promote a positive, professional, and patient-focused culture.

3. Patient Experience & Complaints

• Lead on non-clinical complaints handling and responses.
• Monitor patient feedback and Friends & Family Test results.
• Implement improvements to enhance patient access and communication.
• Support digital access initiatives (e.g., NHS App uptake, online consultations).

4. Governance & Compliance

• Ensure reception and admin procedures comply with CQC standards.
• Maintain and update relevant policies and standard operating procedures.
• Support data protection, confidentiality, and information governance processes.
• Participate in audits and quality improvement projects.

5. Reporting & Performance

• Produce regular performance reports for the Practice Manager and Partners.
• Analyse service demand and capacity data.
• Contribute to business continuity planning.
• Support service redesign initiatives where required.

Person Specification

Experience

Essential

• Experience managing staff within a healthcare, NHS, or customer-facing environment.
• Strong organisational and leadership skills.
• Experience handling complaints and difficult conversations.
• Excellent communication skills (written and verbal).
• Ability to analyse data and produce reports.
• Good IT skills clinical systems, Microsoft Office.

Desirable

• Experience in General Practice.
• Knowledge of CQC standards.
• Understanding of NHS primary care systems and access models.
• HR experience - absence management, appraisals.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Southam Surgery

Address

Stowe Drive

Southam

Warwickshire

CV47 1NY

United Kingdom

Employer's website

https://www.thesouthamsurgery.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

We are seeking a proactive and organised Administrative Assistant to support our busy GP practice over the summer period.

This is a fixed-term role focused on supporting core administrative functions, particularly referrals and document workflow. It would suit someone looking to gain experience in a healthcare settingfor example, those considering a future career in medicine, nursing, or allied health professions.

The post is temporary and will end in September 2026, with no expectation of extension.

Key Responsibilities

• Support the processing of patient referrals, ensuring accuracy and timely completion
• Manage incoming clinical correspondence (letters, reports, discharge summaries)
• Update and maintain accurate patient records using the clinical system (EMIS)
• File, scan, and code documents in line with practice protocols
• Assist with general administrative duties to support the wider team
• Liaise with clinical and administrative staff to ensure smooth workflow
• Maintain confidentiality and adhere to data protection standards at all times

Person Specification

Experience

Essential

• Strong attention to detail and accuracy
• Good organisational and time management skills
• Ability to work in a fast-paced environment
• Reliable and professional approach to work
• Basic IT skills (Microsoft Office or equivalent)
• Good written and verbal communication skills
• Understanding of basic medical terminology
• Interest in working within healthcare or the NHS

Desirable

• Previous administrative experience
• Familiarity with EMIS or other clinical systems

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Ridgeway Surgery

Address

The Ridgeway Surgery

71 Imperial Drive

Harrow

Middlesex

HA2 7DU

United Kingdom

Employer's website

https://ridgeway-surgery.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

If you would like to find out more information about this role, please see the attached job specification.

Person Specification

Experience

Essential

• Excellent communication skills, with a patient-focussed attitude
• A quick learner with good IT skills and excellent attention to detail
• Helpful and friendly manner is essential, with the ability to work well with others
• Primary care/healthcare experience would be desirable
• Flexible to cover for sickness and holidays

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Primary Care Careers

Address

The Street

Holbrook

Ipswich

Suffolk

IP9 2QS

United Kingdom

Employer's website

https://www.eoeprimarycarecareers.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

This Job Description is not exhaustive, and the post holder may be required to undertake other duties from time to time consistent with the responsibility of this role. This will be dependent upon factors such as workload and staffing levels.

This Job Description is subject to periodic review and development.

The following are the core responsibilities of this role:

a. To be responsible for checking all medicines dispensed, ensuring there are no discrepancies, as per prescription.

b. Dispensing medicines to the entitled population safely and accurately

c. Collecting prescription charges and patient signatures

d. in accordance with dispensary protocol

e. Maintaining stock levels within the dispensary to agreed levels

f. Receiving and storing supplies in accordance with current policy, including stock rotation, ensuring the cold chain is maintained where applicable

g. Conduct stocktakes and agree with management and the team of the frequency.

h. Work closely with senior partner and clinicians to maximise profitability

i. Ensuring controlled drugs are dispensed and disposed of, in accordance with practice policy

j. Safe disposal of returned and / or out of date medicines

k. Ensuring all repeat prescriptions are processed within a 72-hour timeframe

l. Providing patients with advice regarding all prescription matters

m. Process prescription requests via email, phone, face-to-face and online

n. Daily recording of fridge temperatures

o. Preparation of monthly returns

p. Maintaining a clean and safe working environment at all times

q. Maintain accurate records at all times

r. Collection and accurate processing of all monies received

s. Share the provision of cover during absences within the team in a fair way, following internal process

t. Fully observe legal requirements relevant to the dispensing practice and HA regulations and controlled drugs

u. Ensure that all drug safety alerts and notices are acted upon in a timely manner

v. To go through prescriptions monthly not picked up and unlikely to be picked up to remove the details from the patient records and then destroy the prescription

Person Specification

Qualifications

Essential

• Qualified Dispenser (NVQ Level 2)
• GCSE (or equivalent) English & Maths at Grade C or above

Experience

Essential

• Experience of working in a dispensary
• Experience working with the general public/patients
• Excellent communication skills (written and oral)
• Strong IT skills
• Clear, polite telephone manner
• Competent in the use of Office and Outlook
• EMIS / Systmone / Vision user skills
• Ability to promote best practice regarding all pharmaceutical matters
• Effective time management (Planning & Organising)
• Capable of managing payments (invoices, cash etc)
• Ability to work as a team member and autonomously
• Good interpersonal skills
• Problem solving & analytical skills
• Ability to follow policy and procedure
• Ability to effectively manage stock, including ordering, rotation, disposal etc.
• Polite and confident
• Flexible and cooperative
• Motivated
• Forward thinker
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Ability to work under pressure
• Flexibility to work outside of core office hours
• Disclosure Barring Service (DBS) check
• Occupational health clearance

Desirable

• Experience of working in primary care
• Broad knowledge of General Practice

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Great Staughton Surgery

Address

Great Staughton Surgery

57 The Highway

Great Staughton

St. Neots

Cambridgeshire

PE19 5DA

United Kingdom

Employer's website

https://www.greatstaughtonsurgery.nhs.uk (Opens in a new tab)

Job description

Job responsibilities

a. Undertake appropriate audits in Neurovascular/Skull base under supervision of the Neurovascular/Skull base team one Neurovascular/Skull base audit is mandatory.

b. Provide, and develop further with clinical colleagues, neurosurgical services for the Trust in collaboration with colleagues in all disciplines including primary and tertiary care, where appropriate, to provide an integrated service for patients.

c. Attend Neurovascular/Skull base clinics

d. Attend daily ward rounds for inpatients when on ward duty

e. Facilitate timely discharge of patients

f. Participate in the consultation service and advisory service to other clinical colleagues in other specialties within the Trust and Primary Care.

g. Participate in the development of the neurosurgery service, treatment protocols and guidelines and the greater knowledge in the management of neurosurgical conditions within skull base and/or Neurovascular Neurosurgery.

h. Develop and maintain collaborative relationships with medical colleagues in other specialties and participate in regular clinical meetings and other post graduate activities.

i. Participate in the on-call rota (includes prospective cover) so that appropriate emergency services are provided out-of-normal working hours.

j. Take responsibility for the professional supervision and development of trainee doctors within the specialty.

k. Develop and maintain good communications with General Practitioners and appropriate external agencies.

l. Demonstrate a firm involvement in Clinical Governance, Risk Management and Clinical Audit this will include the development and maintenance of appropriate systems and practices to ensure continued safe clinical practice. Ensure attendance at appropriate governance meetings

m. Ensure own practice is up-to-date; this will include taking responsibility for own Clinical Professional Development and participating in the Trusts Performance and Annual Review system.

n. Share responsibility for data protection arising out of the use of computers.

o. Accountable for improving and complying with infection control practices.

p. Comply with all relevant Trust Policies and Procedures.

q. Safeguarding Children and Vulnerable Adults is your responsibility. Familiarisation with and adherence to UHCW Safeguarding policies and Coventry and Warwickshire Safeguarding Board procedures is an essential requirement of all employees, as is the participation in related mandatory training

Please see job description and personal specification for more information.

Person Specification

Qualifications

Essential

• Meets all Essential

Desirable

• Meets all Desirable

Experience

Essential

• Several years medical training over and above PRHO/FY I ? Relevant recent experience at middle grade (registrar) level in Neurosurgery

Desirable

• Logbook evidence of appropriate microsurgical procedures

Knowledge/ Skills

Essential

• Competence in the clinical skills appropriate to your background specialty ? Knowledge of methods of medical audit ? Understanding of the Clinical Governance process. ? Ability to organise and manage one's own clinical work ? Competent in basic information technology. ? Understanding of the concepts of management. ? Excellent verbal and written communication

Desirable

• Further skills in information technology ? Awareness of health service reforms and issues across healthcare economy

Teaching/ Education

Essential

• Commitment to continuing medical education (attend conferences, research/publish papers, audits, attendance at relevant meetings) ? Undertaken complete audit cycle. ? Ability to use clinical audit to improve standards of care for patients

Desirable

• Ability to design and deliver talks/lectures/workshops effectively. ? Experienced in demonstrating clinical procedures/techniques to other healthcare professionals. ? Ability to participate in teaching and training of undergraduate and postgraduate students. ? National/International presentations/publications in Skull base/Neurovascular neurosurgery

Commitment to Trust Values and Behaviours

Essential

• Must be able to demonstrate behaviours consistent with the Trust's values.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

University Hospitals Coventry and Warwickshire NHS Trust

Address

University Hospitals Coventry & Wawickshire

University Hospital Coventry and Warwickshire

Coventry

CV22 6HZ

United Kingdom

Employer's website

https://www.jobsatuhcw.co.uk (Opens in a new tab)

Job description

Job responsibilities

People management

Ensure all visitors entering the building are welcomed, have identification checked, are asked to sign in and hand washing facilities are signposted.

Respond, using a helpful and problem-solving approach, to all queries and requests for assistance from staff and other visitors.

Ensure all entry and exit of service users, staff, visitors and deliveries is via external airlock (unless emergency access is required).

Ensure all service users enter and exit the building safely under the direction of nursing staff.

Ensure service users are not permitted through the internal airlock until searches have been completed.

Receive and make telephone calls, using a helpful and problem-solving approach. Re-direct calls and take messages as appropriate.

Communicate via staff radio as appropriate.

Engage appropriately with all service users and report any change in presentation or conflict promptly to nurse in charge.

Monitor service users in the reception area and report any concerns to the nurse in charge.

Support the nursing team as the witness for any ‘green’ search conducted in line with Lee Mill RAG protocol when patients return from leave, or any items brought by visitors.

Delivery of initial security inductions to all new staff.

Processing of visitors to the service; to include explanation of prohibited and restricted items and appropriate storage of these items. Completion of required identity checks, completion of required documentation and issuing of visitors badge.

Processing of workmen / contractors visiting the service; to include explanation of prohibited and restricted items and appropriate storage of these items. Completion of required identity checks, completion of required documentation and issuing of visitors badge.

Ensure all regular maintenance is completed in a timely manner to include fire equipment, PAT testing of items and labelling new electronic equipment. Report any discrepancies to security lead and management team.

Security

Follow local security procedure for the allocation of master keys and alarms.

Support logging, ordering, replacement, and reconciliation of broken keys as per local security procedure.

Ensure lone worker devices are charged, in good working order & all checks completed.

Operate effective signing in and out procedures that are compliant with local fire procedures.

Complete all non-clinical security checks required to maintain the safety of the ward.

Monitor and supply patient restricted items, keeping an up to date record of items and ensuring no items are unaccounted for.

Complete daily audit of restricted items and follow local procedure if items are missing.

Complete regular checks of SAS and fire alarm systems

Record and distribute mail to service users, ensuring that all parcels are opened in the presence of the service user, prior to entering the ward and contents are checked for restricted/prohibited items. Any restricted/prohibited items found to be managed in line with unit policy

Open and sort the mail for staff according to agreed procedures.

Ensure security handover is completed to NIC and security nurse each shift with any breaches escalated as per unit policy.

Complete “security estates log” paperwork when logging any security related jobs with estates (in addition to electronic log).

Ensure management team and security lead are informed of all security related estate logs via email.

The environment

Complete audits and inspections of the building, reporting any repairs to the relevant department promptly.

Ensure that the reception and waiting areas are kept safe and tidy.

To inform the estates department of any works that need to be undertaken on the unit and keep accurate records, monitor completion and report back outstanding works to the clinical team on a weekly basis.

Ensure NIC is informed of any estates/contractors entering the patient area before allowing access.

Notify the NIC of any testing/maintenance being carried out on the unit and escort contractors/estates to complete in patient areas.

Follow agreed procedure for access to loft space for any estates/contractors.

Complete perimeter check twice daily and associated records including any breaches and escalation process if damage is found.

Support and implement the emergency and contingency planning situations that may arise within the service.

Administration

Undertake any administrative/ secretarial tasks requested by the unit manager and the clinical team.

Arrange appointments and access to and manage diaries for the clinical team.

Have up to date knowledge of computer systems.

Plan, ensure the smooth running of and take minutes of meetings.

Scan correspondence and reports into the computerised record, ensuring that they can be easily retrieved.

Photocopy, laminate or disseminate relevant documents at request of the team.

Ensure that the telephone system is operational at the beginning of each day switched over at the appropriate times. Report any difficulties with the operation of the telephone system.

Use internal and external mail and the internet to keep up to date and to send and receive messages.

Financial and/or physical resources

To follow agreed processes in the allocation of petty cash and patient monies.

Complete daily audit of money held in unit safe with another staff member and follow escalation process for discrepancies.

To place orders required for the secure services on EPROC and receipt.

Support liaison with couriers and use of systems to ensure secure delivery of post, items to and from pharmacy, and samples to pathology services. Receive deliveries.

Support liaison with appropriate departments concerning the unit vehicles; e.g. service, maintenance, repair, processing of penalty notices, processing of fuel receipts.

Support the team to maintain accurate levels of equipment on the ward, to include PPE, and implementing timely stock ordering to prevent running out

Storage and use of photographic equipment, including e-storage of photographs of visitors, staff, patients and any photographs that may be required as evidence to provide to the police.

Correct storage, charging and issuing of mobile telephones and lone worker devices.

Provide a communication link for staff working with patients in the community that will enable an appropriate and timely response in the event of an untoward incident.

Issuing of unit vehicle keys and fuel card, including using system to ensure security / safety checks are completed on vehicle.

Operate systems for staff to book unit vehicles, book clinical areas / services, book rooms as per local guidance.

Hold details of lone working staff.

Ensure that meeting rooms are tidied at the end of the day and left ready for the following day.

Implementation of policy and/or service developments

Knowledge of QNFMHS Low Secure standards relating to physical and procedural security.

Awareness of service development needs to adapt to changes in Low Secure Standards as they arise.

Inform appropriate staff of any day-to-day problems, together with any possible solutions.

Be aware of and abide by approved policies and procedures.

Other Responsibilities

Participate in the Staff Appraisal process.

Attend any training that is identified as part of the Personal Development Plan and mandatory training as stipulated by the organisation.

Any other delegated duties considered appropriate to the post.

Support investigation of concerns / complaints relating to the secure receptions.

Act on any reasonable request made by the senior nurse / modern matron / service manager.

Person Specification

Qualifications

Essential

• - Good all round general education
• - Educated to Vocational Qualification Level II, or able to demonstrate the skills, knowledge and ability to work to this level.

Desirable

• GCSE English
• NVQ II Customer Care

Experience

Essential

• Experience of working in a reception

Desirable

• Experience working in a mental health setting
• Understanding of the service
• Understanding of security

What our Service Users expect of this post holder

Essential

• Good communication skills
• Ability to communicate to a range of people
• Personal and professional boundaries
• Must be able to multi-task
• IT literate
• Able to undertake training pertaining to safety and security and communication equipment
• Good organisational skills
• Team worker
• Flexible
• Self-motivated
• Professional
• Honest
• Reliable

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Livewell Southwest

Address

Lee Mill Hospital

Beech Road

Ivybridge

Devon

PL21 9HL

United Kingdom

Employer's website

https://www.livewellsouthwest.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

If you would like to find out more information about this role, please do not hesitate to get in contact with us.

Person Specification

Experience

Essential

• Generous annual leave entitlement
• Membership of the NHS contributory pension scheme
• Option of NHS discounts & Blue Light Card for retail/dining/holidays etc.
• A fully equipped kitchen and staff room
• Paid gym membership

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Primary Care Careers

Address

Lawson Pl,

Bury St Edmunds

Suffolk

IP32 7EW

United Kingdom

Employer's website

https://www.eoeprimarycarecareers.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Administration

• To have a thorough knowledge of all Practice procedures

• To workin accordance withwritten protocols

• Pulling/filing notes and update as necessary

• Filingand codingpost in medical records

• Summarising patient records

• Photocopy as requested

• Provide test results to patients.

• Book appointmentswhererequired.

Computer

• Registrations of newpatientscomputer data entry and medical records

• Process patients change of address computer data and medical records (have knowledge of practice area)

• Have working knowledge of telephone system.

• Other tasksappropriate tothe role

Confidentiality:

In the course ofseeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and theircarers, Practicestaffand other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential.

Information relating to patients, carers, colleagues, other healthcareworkersor the business of the Practice may only be divulged to authorised personsin accordance withthe Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety:

The post-holder willassistin promoting andmaintainingtheir own and others health, safety and security as defined in the Practice Health & Safety Policy to include:

• Using personal security systems within the workplace according to Practice guidelines

• Identifyingthe risks involved in work activities and undertaking such activities in a way that manages those risks

• Making effective use of training to update knowledge and skills

• Usingappropriate infectioncontrol procedures,maintainingwork areas in a tidy and safe way and free from hazards

• Reporting potential risksidentified

• Equality and Diversity

The post-holder will support the equality, diversity and rights of patients,carersand colleagues, to include:

• Acting in a way that recognises the importance ofpeoplesrights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation

• Respecting the privacy, dignity, needs and beliefs of patients,carersand colleagues

• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings,prioritiesand rights.

Personal/professional Development:

The post-holder willparticipatein any training programme implemented by the Practice as part of this employment, such training to include:

• Participation in an annual individual performance review, including taking responsibility formaintaininga record of own personal and/or professional development

• Taking responsibility for own development, learning and performance anddemonstratingskills and activities to others who are undertaking similar work

Quality:

The post-holder will strive tomaintainquality within the Practice and will:

• Alert other team members to issues of quality and risk

• Assess own performance and take accountability for own actions, either directly or under supervision

• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance theteamsperformance

• Work effectively with individuals in other agencies to meetpatientsneeds

• Effectively manage own time,workloadand resources

Communication:

• The post-holder should recognise the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members

• Communicate effectively with patients and carers

• Recognisepeoplesneeds for alternative methods of communication and respond accordingly

• Contribution to the Implementation of Service

The post-holder will:

• Apply Practice policies,standardsand guidance

• Discuss with other members of the team how the policies, standards and guidelines will affect own work

• Participate in audit where appropriate

Person Specification

Experience

Essential

• Administration experience
• Customer service experience

Desirable

• Experience of working in a GP Practice
• Experience of coding or summarising

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Outwood Park Medical Centre

Address

Potovens Lane

Outwood

Wakefield

West Yorkshire

WF1 2PE

United Kingdom

Employer's website

https://outwoodpark.gpsurgery.net/ (Opens in a new tab)

Job description

Job responsibilities

• 6 sessions per week - Monday, Tuesday & Friday
• Permanent contract
• Mix of face-to-face and telephone consultations
• Structured support for new or experienced GPs
• A culture that genuinely prioritises GP wellbeing and sustainability
• Opportunities for development, including PCN roles and future progression
• Participation in practice and team meetings
• Minimal home visits (shared fairly when required)
• Minimal admin
• 15 minute appointments, capped at 24 appointments per day
• No Duty GP sessions

For an informal discussion or to arrange a visit, please contact: Dr Dominique Hogan, GP Partner, [email protected] (CV and covering letter) to: [email protected]

View our website -www.silverdalepractice.nhs.uk

Interviews planned from 5th October onwards but can fit around applicant

Person Specification

Qualifications

Essential

• Degree and GMC registration

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Silverdale Practice

Address

Silverdale Practice

4 Silverdale Road

Burgess Hill

West Sussex

RH15 0EF

United Kingdom

Employer's website

https://www.silverdalepractice.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

If you like what you've read and would like more information on the duties and responsibilities of this role, please click onto “Apply for this job” and you will be re-directed to our vacancies page where you can review the job description and person specification.

Person Specification

Qualifications

Essential

• Please click onto Apply for this job and you will be re-directed to our vacancies page where you can review the job description and person specification. This document outlines the full range of criteria that are required for the role. In your application, you can state how you meet the criteria in the job description and person specification.

Experience

Essential

• Please click onto Apply for this job and you will be re-directed to our vacancies page where you can review the job description and person specification. This document outlines the full range of criteria that are required for the role. In your application, you can state how you meet the criteria in the job description and person specification.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Leicestershire Partnership NHS Trust

Address

Gwendolen House

Gwendolen Road

Leicester

Leicestershire

LE5 4QF

United Kingdom

Employer's website

https://www.leicspart.nhs.uk/jobs/ (Opens in a new tab)

Job description

Job responsibilities

Helping others improve and turn their lives around there's no better feeling. Its what we do for thousands of people at more than 150 sites across the UK. Be a part of it.

Join Our Team as a Specialist Night Support Worker!

Are you a confident Support Worker driven by a passion for delivering exceptional care in a specialist enhanced support environment?

You'll work 42 hours a weeknights only (including alternate weekends), making a profound difference in the lives of adults with autism and learning disabilities at Broughton Lodge, a specialist enhanced residential service for individuals who may present challenging behaviours.

At Broughton Lodge, we aim to provide a safe, comfortable and effective environment for those in our care, promoting independence and community integration. On site we have a multi-disciplinary team (MDT) who assist and support us to provide outcome based care and support pathways.

Depending on the individuals level of need, we have 3 different areas within the service offering different levels of support, including support for young men and women leaving an educational provision:

Shift Pattern: Nights (8 pm - 8 am)

Week 1: 4 days on, 3 days off

Week 2: 3 days on, 4 days off

Why Choose Cygnet?

• Beyond pension schemes and professional development, we provide perks that enhance your life inside and outside of work
• Enjoy shopping, travel, and leisure discounts, along with healthcare and financial benefits
• Join us for excellent career prospects and the satisfaction of making a daily difference

Your Day-to Day...

• Offer enhanced care with a flexible learning approach
• Deliver specialist support interventions alongside a clinical team
• Provide guidance and emotional support
• Adapt help to individuals specific needs
• Assist with medical and welfare needs
• Report on medical and welfare needs as required
• Safeguard the most vulnerable in society
• Maintain a safe, clean environment for all

You Are...

• Genuinely driven to make a real difference
• An excellent communicator and team player
• Sensitive and intuitive, fostering trust and stimulation
• Passionate about empowering and supporting service user independence
• Eager to enhance your skills in a specialist enhanced care environment with a clear career progression plan
• Ready to contribute to an open, transparent, and expressive staff culture where you lead your team

Why Cygnet? We'll Offer You...

• £13.45 per hour increasing to £13.75 per hour at 3 months and £14.00 per hour at 18 months
• Opportunities for further learning via our excellent apprenticeship scheme
• Flexible working with overtime options
• Regular coaching and appraisal
• Expert supervision and peer support
• Employee discount savings and Cycle to Work scheme
• 24 hours GP helpline
• Discounted Gym membership
• NHS and blue light discount
• Free eye tests
• On site benefits including free meals
• Plus much more

Successful candidates must undergo an enhanced DBS check.

Join Cygnet

Cygnet has been providing high-quality specialist mental health services for over 30 years. Here, you'll have the chance to make a real impact on patients, service users, and their families.

Ready to embark on a rewarding career journey while making a signific ant impact every day? Apply now and become a vital part of the Cygnet family.

What next?

If you care about making a difference we want to talk to you.

Click the button to apply