Job description

Job responsibilities

The Community Ageing Well Programme is a new initiative developed in partnership with the Nottingham & Nottinghamshire Integrated Care Board. The programme aims to support older adults to remain independent, confident and socially connected by embedding healthy ageing education and strength & balance taster sessions within existing community groups across South Nottinghamshire.

The Older and Wiser guide forms the foundation of the educational offer, complemented by guest sessions from trusted partners including Nottinghamshire Fire & Rescue, Police Community Support Officers, NHS professionals, VCSE organisations, Adult Social Care and Social Prescribers.

Role Purpose

As the Community Ageing Well Practitioner, you will deliver engaging ageing-well sessions within established community groups, focusing on prevention, confidence-building and early support. You will build strong relationships, provide strength and balance taster sessions, coordinate partner involvement, and gather insight to support the programmes evaluation and wider system learning.

This role is essential in promoting independence, reducing loneliness, and helping older people feel more in control of their wellbeing.

Key Responsibilities

Programme Delivery and Community Engagement

Deliver accessible, engaging healthy ageing education sessions using the Older and Wiser framework.

Provide strength and balance taster sessions designed to support independence and falls prevention.

Tailor content to the needs and interests of each community group.

Coordinate guest sessions with partners (fire safety, fraud awareness, NHS professionals, etc.).

Build trusting relationships with community groups through proactive, friendly engagement.

Represent Your Health Notts as a positive and supportive presence in the community.

Insight, Data and Reporting

Capture pre- and post-session wellbeing measures and fall history checks.

Record session attendance, topic requests, participant feedback and engagement levels.

Collect qualitative insight including case studies.

Contribute data and reports to the South Nottinghamshire Place partnership.

Participant Support

Create an inclusive and welcoming environment for older adults.

Use motivational, person-centred communication to support behaviour change and confidence.

Provide signposting to local support services including VCSE groups, social connection opportunities, lifestyle services and falls pathways.

Partnership Working

Work collaboratively with Nottinghamshire Fire & Rescue, Police Community Support Officers, NHS partners, Social Prescribers, VCSE organisations and Adult Social Care.

Strengthen community connections by promoting local support pathways and partnerships.

Represent YHN at external events and partner sessions.

Administrative Duties

Maintain accurate and timely records in line with organisational policies.

Complete dynamic risk assessments and ensure safe delivery of all sessions.

Support programme review and evaluation at project close.

Continuous Improvement

Stay up to date with healthy ageing, frailty and falls prevention evidence.

Contribute ideas to enhance educational content and programme design.

Participate in relevant internal and external training.

Skills and Competencies Required

Essential

Experience delivering group education, community sessions or behaviour change programmes.

Experience working with older adults or vulnerable communities.

Excellent verbal, written and non-verbal communication skills.

Strong organisational skills with the ability to manage a varied workload.

Ability to build rapport and engage sensitively with diverse groups.

Confident in data collection, capturing feedback and maintaining accurate records.

IT literate (Word, Excel, Outlook and digital reporting tools).

Ability to work independently and as part of a wider multi-agency team.

Ability to travel across South Nottinghamshire.

Enhanced DBS (or willingness to undertake).

Flexibility to work occasional evenings/weekends.

Desirable

Qualification in Exercise, Public Health, Community Health, Psychology, Nutrition or similar.

Experience delivering falls prevention or strength & balance activity (e.g. Otago/FaME).

Experience supporting behaviour change in older adults.

Experience working in the VCSE sector or multi-agency collaborations.

Experience creating public health educational materials.

Understanding of health inequalities and prevention.

Standard Information

Information Governance

Employees of ABL Health must comply with the provisions of GDPR and the Data Protection Act 2018. The postholder must not; either during the course of their employment, or following termination of their employment, disclose any information relating to service users or employees, or of the lawful business practices, of the organisation.

The postholder will be required, when and where appropriate to the role, to comply with the processing of requests under the Freedom of Information Act 2000

The postholder must comply with ABLs policies that protect the information assets of the organisation from unauthorised disclosure, modification, destruction, inappropriate access or use. The postholder will be responsible for maintaining the clinical and/or corporate records that fall within the remit of this role to the standards in ABLs records management policies, and data quality processes and standards.

Health & Safety

Compliance with the Health & Safety at Work Act 1974 the postholder is required to fulfil a proactive role towards the management of risk in all of their actions. This entails the risk assessment of all situations, the taking of appropriate actions and reporting of all incidents, near misses and hazards, and a statutory duty of care for their own personal safety and that of others who may be affected by their acts or omissions.

Safeguarding is Everyones Business

ABL has a responsibility to ensure that all children / young people and adults are adequately safeguarded and protected. As a consequence, all ABLs employees, temporary staff and volunteers are required to adhere to ABLs safeguarding policies / procedures in addition to local and national safeguarding policies and to act upon any concerns in accordance with them.

Smoke Free

ABL is Smoke - Free. Smoking is not permitted on any of our premises or the surrounding land including car parking facilities.

Training

The postholder must attend any training that is identified as mandatory to their role.

The range of duties and responsibilities outlined above are indicative only and are intended to give an overview of the range and type of duties that will be allocated. They are subject to modification in the light of changing service demands and the development requirements of the postholder.

Equality, Diversity & Human Rights

It is the responsibility of every person to act in ways to support equality and diversity and to respect human rights, working within the spirit and detail of legislation including the Equality Act 2010 and the Human Rights Act 1998. ABL is an equal opportunities employer and aims to challenge discrimination, promote equality and respect human rights.

Please note that we are unable to offer sponsorship for this role

Person Specification

Qualifications

Desirable

• Degree in Public Health, Exercise, Psychology, Nutrition or similar

Experience

Essential

• Relevant experience in community health, older adult support, behaviour change or activity delivery
• Experience delivering group sessions in community settings
• Experience engaging older adults or vulnerable communities

Desirable

• Experience delivering strength & balance or falls prevention activity
• Experience working with multi-disciplinary teams

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

ABL Health Ltd

Address

Your Health Notts Suite 7, Birch House Ransom Wood Business Park

Mansfield

NG21 0HJ

United Kingdom

Employer's website

https://www.ablhealth.co.uk/work-for-us/join-our-team/ (Opens in a new tab)

Job description

Job responsibilities

Please see job overview for details and contact the Practice Manager if you wish to discuss.

To apply please forward a covering letter and application to [email protected]

Person Specification

Qualifications

Essential

• Full GMC Registration with a licence to practise.
• Certificate of Completion of Training (CCT) in General Practice / Certificate Confirming Eligibility for General Practice Registration (CEGPR), or equivalent.
• Included on a Medical Performers List or eligible.
• Experience of NHS general practice.

Desirable

• Experience of using electronic clinical patient records
• Experience of medicines management
• Experience of CCG initiatives
• Experience of QOF and clinical audit
• Experience of working in a primary care environment

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Churchside Medical Practice

Address

Wood Street

Mansfield

NG18 1QB

United Kingdom

Employer's website

https://www.churchsidemedicalpracticemansfield.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

• Develop and maintain an in-depth knowledge of local community, statutory and voluntary sector services
• Work with practice teams to identify patients at risk of loss of independence or hospital admission due to inadequate social support
• Support GPs in reviewing, updating, and implementing personalised care plans for elderly, frail, or long-term condition patients
• Provide time-limited, supported signposting to appropriate services (free or paid where relevant)
• Ensure patients receive the right level of support at the right time through effective coordination with service providers
• Promote joined-up care by acting as a key point of contact between patients, carers, GPs, Integrated Locality Teams (ILT), social services, and other agencies
• Encourage effective help-seeking behaviours and help reduce avoidable hospital admissions and A&E attendances
• Respond to communications from out-of-hours and inpatient services regarding changes in patient status
• Maintain up-to-date records of hospital inpatients and support discharge coordination with ILT
• Record referrals, interventions, and outcomes to support service monitoring and evaluation
• Contribute to service development, risk assessments, and impact evaluations
• Work collaboratively with commissioners, ILTs, and partner organisations to develop the Social Prescribing role

Person Specification

Qualifications

Essential

• - Good standard of general education
• - GCSE English and Maths Grade C or equivalent
• - Strong IT skills, including email, Word and Excel
• - Full UK driving licence and access to a vehicle insured for work

Desirable

• - Experience using EMIS clinical systems
• - Up-to-date knowledge of local services supporting patients and carers

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Hedena Health Ltd

Address

207 London Road

Headington

Oxford

OX3 9JA

United Kingdom

Employer's website

https://www.hedenahealth.co.uk (Opens in a new tab)

Job description

Job responsibilities

Assist in and perform routine tasks related to patient care as required. Such tasks may include

• Blood Pressure monitoring
• Baseline Tests e.g. BMIs, height, weight monitoring
• ECG recording
• HCA Diabetic check
• Urinalysis
• NHS health checks
• Suture removal

• Chaperoning and assisting patients where appropriate who are being examined by another clinician
• Assisting GPs and Nurses with minor surgery and coil fittings
• Ordering stock as and when required.
• Immunisations flu and B12
• Doppler
• Mental Illness Health Checks
• Wound care

Desirable skills leg ulcer care

Confidentiality

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.

Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, to include:

Using personal security systems within the workplace according to practice guidelines.

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.

Making effective use of training to update knowledge and skills.

Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.

Reporting potential risks identified.

Equality

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation.

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.

Behaving in a manner which is welcoming to and of the individual, is non-judgemental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

Participation in an individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.

Quality

The post-holder will strive to maintain quality within the practice, and will:

Alert other team members to issues of quality and risk.

Assess own performance and take accountability for own actions, either directly or under supervision.

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance teams performance.

Work effectively with individuals in other agencies to meet patients needs.

Effectively manage own time, workload and resources.

Communication

The post-holder should recognize the importance of effective communication within the team and will strive to:

Communicate effectively with other team members.

Communicate effectively with patients and carers.

Recognise peoples needs for alternative methods of communication and respond accordingly.

Contribution to the Implementation of Services

The post-holder will

Apply practice policies, standards and guidance.

Discuss with other members of the team how the policies, standards and guidelines will affect own work.

Record data in the required manner and to a high standard

Participate in audit where appropriate.

Person Specification

Experience

Essential

• Assist in and perform routine tasks related to patient care as required. Such tasks may include -
• - Blood Pressure monitoring
• - Baseline Tests e.g. BMIs, height, weight monitoring
• - ECG recording
• - HCA Diabetic check
• - Urinalysis
• - NHS health checks
• - Suture removal
• - Chaperoning and assisting patients where appropriate who are being examined by another clinician
• - Assisting GPs and Nurses with minor surgery and coil fittings
• - Ordering stock as and when required.
• - Immunisations flu/B12
• - Doppler
• - Mental Illness Health Checks
• - Wound care

Desirable

• Desirable skills
• - leg ulcer care

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Hedena Health Ltd

Address

207 London Road

Headington

Oxford

OX3 9JA

United Kingdom

Employer's website

https://www.hedenahealth.co.uk (Opens in a new tab)

Job description

Job responsibilities

General Administration

1. Support the service development projects in the implementation of pilot programmes or new systems for e.g. inpatient admissions, partial booking, and pre-assessment appointments.

2. Attend meetings for service development initiatives as and when requested.

3. To be able to contribute to the continuous service improvement initiatives by the use of good analytical skills to identify areas for improvement and problem-solving.

4. Use Trust IT systems to ensure relevant and appropriate patient information is entered and captured.

5. Maintain an accurate database of cancelled outpatient activity (by hospital and/or patient) and lost capacity, to include number of patients and reason for cancellation.

6. Investigate any patient DNAs and deferrals, communicating the results to the Consultants and business unit team as appropriate, updating EPR and waitlists accordingly.

7. Cancellations communicate the details to the Clinician ensuring that all information is available. Notify the General Practitioner and update EPR and waitlists.

8. Liaise with Clinical coders to ensure notes/medical records are available so that all patient episodes are coded accurately and promptly.

9. Facilitate and arrange meetings and room bookings, related to the management of the patient pathway.

10. Handle post according to SOP.

11. Undertake general typing duties e.g. references and patient information leaflets.

Outpatient Pathway

1. Validation of the Outpatient PTL ensuring its accuracy and validity. Action and prioritise patients according to their clinical urgency and treatment breach dates.

2. Process and log all referrals, including paper and Choose and Book, according to the SOP in line with activity.

3. Register new patients details on to EPR as well as update existing patient details.

4. Book new and follow-up appointments, ensuring that capacity is proactively and efficiently used. This includes booking patients into the right clinic to ensure that they are seen by the most appropriate clinician first time and for subsequent follow-ups.

5. Recognise when patients are on cancer care pathways and work with the MDT Coordinator to ensure patient pathways are expedited and treatment targets met.

6. Ensure that any diagnostics and investigations that are required as part of the patient pathway are requested according to SOP and that the results are available for consultations. This will include those that are carried out at other Trusts.

7. Co-ordinate appointments and procedures at others hospitals and organisations, where the pathway requires input from these.

8. Complete clinic cancellation forms and process according to SOP.

9. Reschedule outpatient clinics as requested by the management team.

10. Use the Trusts medical transcription system and ensure that letters are processed in accordance with SOP and adherence of Trust letter turnaround initiative.

11. Liaise with patient records staff, ward administrators/assistants and other organisations to ensure all medical notes, referral letters, results and discharge summaries are available for outpatient appointments and consultations.

Pathway Tracking

1. To understand 18 weeks referral to treatment (RTT) rules and use them to manage all elective patient journeys.

2. Undertake validation of the RTT Patient Tracking List. Investigate and take the appropriate action where pathways are incomplete to ensure that patients are receiving timely treatment and Trust information is robust.

3. To be responsible for identifying and escalating any issues to the team leader which compromise delivery of the 18 week RTT pathway, e.g. lack of capacity either in outpatients or for surgery.

4. Ensure inter-provider transfers are timely and that the appropriate paperwork has been completed and sent or received.

5. Liaise with internal and external colleagues to share patient pathway information and diagnostic information, and expedite patient journeys where needed.

6. Manage consultant to consultant transfers within the speciality to avoid delays.

7. Manage and monitor outpatient and theatre scheduling (where appropriate) making best use of capacity, giving early warnings of where demand exceeds capacity.

8. Ensure Trust systems are updated with patient pathway status information and that data quality is maintained.

9. Proactively manage pathways to avoid breach targets and take steps to resolve any issues e.g. 28 day cancelled operations.

Communications/Customer Care

1. Demonstrate high levels of customer care and be an ambassador for customer care within the Trust.

2. To be the friendly, sensitive and accessible focus for patient and carer communication, ensuring that all patients have the opportunity to agree their appointment and admission dates.

3. Act as the communication hub for the clinical team, primary care, patients and their relatives as well as internal and external organisations.

4. To be responsible for dealing with and recording all concerns/complaints coming into the department, both on the telephone and in writing, escalating as appropriate.

5. Liaise with PALS, Patient Feedback systems and groups and any other patients forums to improve care for patients.

6. Liaise with the Health Advocacy Team to book interpreters prior to appointments and admissions.

7. Inform transport department of patients who require transport where appropriate following Trust protocols.

8. Send written confirmation of appointments and admissions to all patients.

9. To be responsible for timely written and verbal communications with patients, clinicians, nursing staff and management.

10. Deal with patient pathway queries from other organisations.

11. Attend clinics where appropriate to co-ordinate the patient pathway.

12. Facilitate the timely production and dissemination of discharge summaries to achieve quality measures, e.g. CQUIN within national target timescales.

Inpatient/Day Case Pathway (Speciality Specific)

1. Validation of the Inpatient PTL ensuring its accuracy and validity. Action and prioritise patients according to their clinical urgency and treatment breach dates.

2. Ensure that the Trust agreed standard of service is delivered to patients requiring elective admission to the speciality.

3. Ensure details of patients to be admitted are entered onto EPR/CRS/PAS and other Trust systems e.g. TIMS.

4. Create a waiting list entry for patients requiring admission.

5. Undertake the booking of elective admissions for cancer patients and liaise closely with the MDT Coordinator to ensure that these are scheduled appropriately within the pathway.

6. Contact patients offering them a choice of admission dates and agree with them the date of admission.

7. Book pre-operative assessment appointments, where required by contacting the patient to agree the appointment.

8. Ensure that patients requiring anaesthetic pre-operative assessment appointments have these booked at the same time as POA.

9. Act on clinic outcome forms for pre-operative assessment clinics.

10. Ensure that appropriate tests and investigations are arranged and completed with the results available before surgery.

11. Liaise with theatres to ensure that specialist equipment is available where needed and theatre slots are utilised appropriately. Ensure ward, surgery areas and clinical teams are aware of patients who have been booked in for surgery and any specialist requirements for the admission.

12. Inform and liaise with the Clinical Site Management Team and Clinical Team that ITU/HDU beds have been booked for elective patients where needed.

13. In line with departmental protocols communicate basic clinical information to patients relating to their procedures and treatments, ensuring appropriate distribution of patient information booklets.

14. Liaise with ward administrators/assistants to ensure completion of discharge summaries.

15. Proactively produce reports to inform clinical teams of pathway management.

Person Specification

Essential

Essential

• Educated to GCSE level (or equivelant)

Desirable

• Previous NHS Experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Oxford University Hospitals NHS Foundation Trust

Address

Churchill Hospital

Old Road, Headington

Oxford

OX3 7LE

United Kingdom

Employer's website

https://www.ouh.nhs.uk/ (Opens in a new tab)