Job description

Job responsibilities

Main Responsibilities

• Welcome and assist patients and visitors in a professional, courteous and compassionate manner.
• Answer telephone calls promptly and deal with enquiries appropriately, maintaining a calm and helpful approach at all times.
• Book, amend and cancel appointments in accordance with practice procedures.
• Signpost patients to appropriate healthcare professionals, services and organisations where required.
• Process prescription requests and other patient enquiries accurately and efficiently.
• Register new patients and maintain accurate and up-to-date patient information.
• Ensure patient records and information are handled accurately and confidentially, in line with practice policies and information governance requirements.
• Receive and process administrative requests, messages and correspondence.
• Liaise effectively with GPs, nurses, healthcare professionals and the wider practice team.
• Support the practice with general administrative duties, including filing, scanning, photocopying and data entry.
• Assist with the smooth running of reception and waiting areas, ensuring patients receive a positive experience.
• Deal appropriately with sensitive or difficult situations, escalating concerns to the appropriate member of staff when necessary.
• Maintain a high level of confidentiality and professionalism at all times.
• Follow practice policies, procedures and protocols, including those relating to safeguarding, infection prevention and health and safety.
• Attend staff meetings, training and development sessions as required.
• Undertake any other reasonable duties appropriate to the role and level of responsibility.

The Receptionist will work as an integral member of the practice team, contributing to a positive and supportive working environment. The role requires flexibility, good communication skills and the ability to prioritise and manage competing demands within a busy GP practice.

The successful candidate will be committed to providing high-quality patient care and will demonstrate a positive, respectful and professional approach to patients, colleagues and other healthcare professionals.

Person Specification

Experience

Essential

• Previous experience in a reception, administrative, customer service or healthcare setting.
• Good standard of written and spoken English.
• Basic computer skills and confidence using IT systems.
• Ability to work effectively as part of a team in a busy environment.

Additional

Essential

• Caring, compassionate and patient-focused approach.
• Reliable, punctual and flexible.
• Positive attitude and willingness to learn.
• Respectful and professional towards patients, colleagues and other healthcare professionals.
• Demonstrates a commitment to confidentiality and patient dignity.

Desirable

• Previous experience working within a GP practice, NHS or other healthcare environment.
• Experience using primary care clinical systems such as EMIS or SystmOne.

Qualifications

Essential

• Qualifications and Experience
• Previous experience in a reception, administrative, customer service or healthcare setting.
• Good standard of written and spoken English.
• Basic computer skills and confidence using IT systems.
• Ability to work effectively as part of a team in a busy environment.

Desirable

• Experience using primary care clinical systems such as EMIS or SystmOne.
• Understanding of NHS primary care services and the role of general practice

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Greenfields Medical Practice

Address

12 Terrace Street

Hyson Green

Nottingham

NG7 6ER

United Kingdom

Employer's website

https://www.omsharma.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Please see attached Job description and Person Specification. To apply please click APPLY FOR THIS JOB this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account.

Following the recent update on UK immigration policy for those on a Health and Care Visa or Skilled Worker Visa, please click on the link to check your eligibility before applying for this post as we may be unable to provide sponsorshipImpacts of the changes to the UK immigration policy | NHS Employers

Your application (for shortlisting purposes) is assessed based on the Person Specification in the job advert (below).

Person Specification

Knowledge Training & Experience

Essential

• A good standard of English & Maths - Grade C and above
• Advanced level of IT literacy with experience of using a range of IT applications.
• Ability to plan and delegate within the team and manage day to day workload

Desirable

• Understanding of the Trust's Patient Access Policy and its contents
• Trained / access to Trust systems such as Lorenzo and Ta+
• Experience of working in a supervisory or mentoring role

Communication

Essential

• Ability to communicate effectively - Including written, face to face and telephone

Desirable

• Ability to ensure that accurate and effective communication is maintained within the team
• Must be an effective team player and have a flexible approach to all areas of work

Skills & Ability

Essential

• Ability to work to deadlines
• Advanced level of IT to include Microsoft Word and Excel

Desirable

• Ability to plan and delegate within the team to manage day to day workload

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

University Hospitals of Derby and Burton NHS Foundation Trust

Address

Florence Nightingale Hospital

London Road

Derby

DE1 2QY

United Kingdom

Employer's website

https://www.uhdb.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

PLEASE NOTE: Please see attached Job Description and Person Specification. To apply, please click APPLY FOR THIS JOB - this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account.

Person Specification

Essential

Essential

• GCSE Maths and English C or above
• Educated to NVQ Level 2 in a relevant subject or Equivalent
• IT Literacy skills
• Venepuncture trained or willingness to undertake training on appointment
• Able to travel across the City and County south peripherals
• Experience of working in a NHS clinic / NHS surgery
• Essential oral and written communication skills

Desirable

• Knowledge of Contraception and Sexual health screening
• Safeguarding procedures
• Ability to work effectively and collaboratively with a wide range of healthcare providers.

Skills

Essential

• Excellent Team working skills
• Ability to work effectively and collaboratively with a wide range of health care providers

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Derbyshire Community Health Services NHSFT

Address

Florence Nightingale community hospital

London Road

Derby

DE12QY

United Kingdom

Employer's website

http://www.dchs.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Professional supervision and management of junior medical staff including the observance of local employment and human resource policies and procedures;

Duties and Responsibilities of the post

Person Specification

Qualifications

Essential

• MB BS or Equivalent
• Full GMC Registration
• Post graduate qualification in ophthalmology FRCOphth or equivalent
• Fully Accredited for Higher Specialist Training or will be eligible for inclusion on the Specialist Register within 6 months of the interview date.
• MRCP/MRCS or Equivalent
• Current BLS Certification
• Special Interest in Ophthalmology Paediatrics, Cataract Surgery

Desirable

• Membership of relevant Specialist Societies or Associations.
• Higher degree e.g. MSc, MD or equivalent.

Research

Essential

• Understanding and interest in research.
• Ability to appraise research critically
• Ability to supervise juniors undertaking research projects.
• Evidence of recent research and development activity

Desirable

• Publications in nationally and internationally recognised peer-reviewed journals on subjects relevant to the specialty

Teaching

Essential

• Experience of and a commitment to training/ teaching undergraduate and postgraduates.
• Appraisal and assessment skills.
• Ability to asses clinical competencies
• Enthusiastic and ability to inspire and lead others.

Desirable

• Willingness to develop new approaches to teaching.
• Post Graduate qualification in teaching and training.

Audit/ Quality Improvement

Essential

• Effective participation in and a commitment to clinical audit.
• Participation in a quality improvement programme
• Experience of quality improvement work and audit

Desirable

• Undergone training in teaching and willingness to organise relevant audit activities including quality improvement evidence
• Completion of formal courses in Audit and quality improvement.
• Published Audit including quality improvement.

Experience / Clinical Skills

Essential

• Fully trained in Ophthalmology
• Excellent clinical skills and experience requisite to meeting all aspects of the Job Plan
• Ability to apply sound clinical judgment to problems.
• Demonstrates clear, logical thinking / analytical approach.
• Service provisional Minimum 4 days working week.

Desirable

• Service provisional Minimum 4 days working week.

Equality & Diversity

Essential

• Able to demonstrate a commitment and understanding of the importance of treating all individuals with dignity and respect appropriate to their individual needs.

Communication Skills

Essential

• Demonstrable skills in written and spoken English that are adequate to enable effective communication with patients and colleagues
• To be empathic and sensitive; capacity to take others perspectives and treat others with understanding.
• Highly Developed Emotional Intelligence

Desirable

• Highly developed emotional intelligence
• High standard of presentation both written and verbal
• Demonstrable track record of successful change management
• Proven ability to maintain focus in a demanding environment

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

University Hospitals of Leicester NHS Trust

Address

LRI

Leicester

LE1 5WW

United Kingdom

Employer's website

https://www.jobsatleicestershospitals.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Keeping the practice running

• Maintain oversight of day-to-day activity across the practice.
• Coordinate the operational response to staffing, workload, capacity or service pressures.
• Ensure agreed procedures are followed consistently.
• Resolve operational problems promptly, escalating significant concerns when required.
• Support the implementation of new systems, services and ways of working.
• Coordinate with clinical colleagues to ensure services are organised safely and efficiently.
• Provide operational updates and management information to the Practice Manager and GP Partners.

Leading and supporting our staff

• Provide clear, supportive and visible leadership to reception and administrative staff.
• Coordinate staffing levels, rotas, annual leave and day-to-day cover.
• Allocate work appropriately and monitor workload across non-clinical teams.
• Support recruitment, shortlisting, interviews and appointment processes.
• Coordinate induction and onboarding for new non-clinical employees.
• Hold regular team and individual meetings where appropriate.
• Support staff development, supervision and performance management.
• Monitor attendance and support the management of sickness absence.
• Identify training needs and monitor completion of mandatory training.
• Encourage open communication and effective teamwork across the practice.
• Patient access and service capacity

• Monitor patient access, appointment use, demand and available capacity.
• Work with clinical and administrative colleagues to make effective use of appointments.
• Identify recurring access difficulties and help develop workable solutions.
• Support the coordination of additional clinical capacity when required.
• Review patient pathways and administrative processes to reduce unnecessary delays.
• Monitor the effect of operational changes on patients and staff.
• Patient experience and complaints

• Promote a courteous, consistent and patient-focused approach across the practice.
• Coordinate the management of complaints, concerns, comments and compliments.
• Ensure complaints are acknowledged, investigated and responded to within appropriate timescales.
• Work with relevant staff to establish facts and prepare clear draft responses.
• Maintain accurate complaint records and monitor actions arising from investigations.

• Safeguarding

  Safeguarding is the responsibility of every member of the practice team. The Operational Manager will oversee the non-clinical systems that support effective safeguarding arrangements, working closely with the practices designated clinical safeguarding leads.

  Responsibilities will include:

  • Ensuring that staff understand how to recognise, record and escalate safeguarding concerns.
  • Making safeguarding procedures and escalation routes clear and accessible.
  • Monitoring staff safeguarding training and ensuring it remains appropriate to each persons role.
  • Including safeguarding responsibilities within staff induction.
  • Maintaining relevant safeguarding policies, procedures and administrative systems.
  • Coordinating the administrative arrangements for safeguarding meetings, audits and reviews.
  • Monitoring agreed actions and ensuring these are followed up.
  • Ensuring safeguarding correspondence and requests for information are directed promptly to the appropriate clinician.
  • Supporting secure and accurate record-keeping.
  • Liaising appropriately with health, education, social care and other safeguarding agencies.
  • Escalating urgent, unresolved or significant concerns to the appropriate safeguarding lead, Practice Manager or GP Partner.
  • Supporting learning and improvement following safeguarding incidents, audits or reviews.

  Clinical safeguarding decisions and accountability will remain with the practices designated clinical safeguarding leads.

• Governance, quality and regulatory compliance

  • Help ensure that practice policies and procedures are current, accessible and implemented consistently.
  • Maintain oversight of operational audits, action plans and supporting evidence.
  • Support the recording, review and learning arising from incidents and significant events.
  • Contribute to quality assurance and service-improvement work.
  • Monitor operational compliance and address any identified gaps.
  • Support the practice in meeting NHS contractual and regulatory requirements.
  • Maintain organised and accessible evidence to support CQC compliance.
  • Assist with preparation for CQC assessment or inspection.
  • Coordinate actions arising from audits, inspections or regulatory reviews.
  • Promote a culture in which concerns are raised, learning is shared and improvements are sustained.

  Premises, health and safety

  • Oversee the day-to-day management of the practice premises.
  • Coordinate repairs, maintenance and contractor access.
  • Maintain appropriate records for equipment servicing and statutory inspections.
  • Ensure identified health and safety checks are completed and documented.
  • Support risk assessments and monitor resulting actions.
  • Ensure operational resources, equipment and supplies are available and maintained.
  • Report and escalate premises or safety concerns appropriately.
  • Liaise with contractors, suppliers and external agencies as required.
  • Business continuity
  • Maintain and regularly review the practices business continuity arrangements.
  • Help ensure that staff understand their responsibilities during an operational disruption.
  • Coordinate the initial operational response to events affecting service delivery.
  • Support emergency planning, communication and service recovery.
  • Keep relevant contact details, procedures and contingency information current.

  Record learning following disruptions and ensure plans are updated accordingly

• Working with others

  • Work closely with the Practice Manager and GP Partners.
  • Build effective relationships across clinical and non-clinical teams.
  • Liaise with the Primary Care Network, commissioners, suppliers and other external partners.
  • Attend and contribute to relevant practice meetings.
  • Represent the operational needs of the practice clearly and professionally.
  • Support the Practice Manager and provide appropriate operational cover when required.

  This list reflects the principal responsibilities of the post. Duties may develop over time in response to the changing needs of the practice and NHS general practice.

Person Specification

Qualifications

Essential

• Educated to GCSE English and Mathematics
• Essential experience
• Previous experience of working within a GP practice.
• Operational management experience.
• Experience of leading, supervising or developing staff.
• Experience of coordinating reception, administrative or other nonclinical services.
• Experience of managing complaints or responding to formal patient concerns.
• Experience of introducing or supporting service improvements.
• Experience of managing competing demands in a busy working environment.
• Essential knowledge and skills
• A good understanding of how NHS general practice operates.
• Strong leadership and people-management skills.
• Excellent organisational and prioritisation abilities.
• Clear and confident written and verbal communication.
• An understanding of safeguarding responsibilities within general practice.
• An understanding of governance, confidentiality and regulatory compliance.
• The ability to recognise problems and develop practical solutions.
• Confidence in managing sensitive issues and difficult conversations.
• The ability to build effective working relationships with a range of colleagues.
• Competence in using GP clinical and administrative IT systems.
• The ability to work independently, use sound judgement and escalate appropriately.
• A commitment to delivering a positive experience for patients.
• Personal qualities
• Approachable and supportive.
• Calm and dependable.
• Proactive and willing to take ownership.
• Fair, discreet and professional.
• Adaptable when circumstances or priorities change.
• Comfortable being visible and accessible to colleagues.
• Committed to learning and continuous improvement.

Desirable

• Desirable
• A recognised management or leadership qualification.
• A health and safety qualification or relevant training.
• Experience of CQC preparation and compliance monitoring.
• Experience of premises or facilities management.
• Experience of business continuity and emergency planning.
• Experience of project or change management.
• Experience of demand and capacity planning.
• Experience of working with a Primary Care Network or other external healthcare partners.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Bugbrooke Medical Practice

Address

Levitts Road

Bugbrooke

Northampton

Northamptonshire

NN7 3QN

United Kingdom

Employer's website

https://www.bugbrookemedicalpractice.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

• Liaise with patients, doctors, nurses and other practice staff.
• Liaise with district and community staff.
• Maintain a high level of confidentiality at all times.
• Follow directions for all tasks as set out in the procedures, protocols and standard operating procedures.
• Carry out general housekeeping in dispensary, including floor cleaning and wiping work surfaces and cupboards.
• Prepare medications for dispensing as per prescriptions.
• Hand out dispensed medications and scripts, ensuring back of script is completed correctly.
• Advising patients about pre-payment of prescriptions, providing information regarding eligibility for exemption and how to apply for exemption certificates.
• Collect and record any fees due.
• Promptly forward all invoices and dispensary related correspondence to the practice manager according to practice policy.
• Record private scripts.
• File processed scripts.
• Produce medication labels.
• Write up legal records i.e. controlled drugs.
• Report any errors in dispensary to lead GP and Practice Manager.
• Operate efficient stock control appropriate to the needs of the practice, with the objective of ensuring continuity of supply for patients and minimising wastage through out of date stock.
• Checking expiry dates on medications and ensuring proper storage conditions are observed when stock rotating.
• Endorse prescriptions ready for submission to PPA each month. Prepare end of month paperwork for submission to PPA.
• Deal with patient returns, recording as necessary. Deal with out of date items in line with process.
• Ensure that drugs are stored in an appropriate manner in accordance with the accompanying instructions.
• Ensure that shelves and all work surfaces are regularly cleaned to maintain a high level of hygiene within the dispensary and that all dispensary equipment is kept clean and is in good working order.
• Take prompt action in response to any drug alert bulletins that may be received from time to time.
• Ensure that refrigerated items are stored at the appropriate temperature and maintain a temperature control record/logbook/record on Clarity Team Net.
• Maintain full and accurate records of all dispensing transactions, incorporating the use of computers when available and appropriate.
• Be aware of dispensary security at all times.
• Carry out medication reviews as appropriate.
• Work in a professional manner at all times.
• Work with the team and practice manager to conform to the standards in the Dispensing Services Quality Scheme.
• Be pro-active in suggesting and developing new initiates to improve the dispensary.
• Prioritise tasks and work under own initiative.
• Duties may be varied from time to time under the direction of the Practice Manager, dependent on current and evolving practice workload and staffing levels.

Person Specification

Qualifications

Essential

• NVQ Level 2 in Pharmacy Services (or equivalent Dispensing Assistant qualification) is essential.
• Previous experience in a primary care dispensing environment or community pharmacy.
• Strong communication skills and a professional manner.
• Ability to work accurately under pressure in a busy environment.
• A commitment to patient confidentiality and safeguarding.

Desirable

• Experience using SystmOne is highly desirable.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Bugbrooke Medical Practice

Address

Levitts Road

Bugbrooke

Northampton

Northamptonshire

NN7 3QN

United Kingdom

Employer's website

https://www.bugbrookemedicalpractice.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

MAIN DUTIES AND RESPONSIBILITIES OF THE POST

Clinical

Compassionately care for palliative & end of life care patients and those important to them.

Be able to work autonomously and as part of a cohesive team. Take responsibility for organising own time and workload, and where required, act as the RN Shift Leader, managing the shift, prioritising care and appropriate allocation of resource.

Be responsible for lone workers reporting as required.

Make accurate observations of the complex physical, mental and social condition of the patient, appropriately liaising with wider Community care services.

Report back to the HIYH RN Lead on all clinical matters and provide timely & accurate handovers to the HIYH Administrators as required.

Take reasonable precaution to ensure that the patient and the patients property is safeguarded and to work in accordance with Hospice Health & Safety policies and procedures.

Be involved in assessing patients and undertake dynamic environmental risk assessments.

Function autonomously and in accordance with own scope of clinical practice & competence.

Have the ability to challenge decisions made by others if they are against policy or not in the best interest of the patient.

Engage in sensitive and complex communication with patients, relatives and carers.

Provide support, empathy and reassurance in the delivery of patient care.

Be able to communicate at all levels throughout the organisation and wider healthcare system, in a mature, professional, kind and reasoned manner.

Communicate with and care for distressed, anxious and worried patients/relatives.

Take responsibility to ensure adherence to Hospice policies and procedures.

Demonstrate good team working skills and commitment to working effectively within the HIYH Service.

Management

Ensure that manual handling guidelines are adhered to rigorously.

Report accidents, incidents, concerns and complaints relating to patients or their relatives via Vantage and as per Hospice policy and procedures.

Undertake line management responsibility for an allocated group of Palliative Care Assistants (contracted) / Health Care Assistants (Bank).

Legal & Ethical

Practice within the legal and ethical framework, as established by the Nursing & Midwifery Council and national legislation, to ensure patients interests and well-being are met.

Administrative

Maintain accurate record keeping using SystmOne and paper documentation where appropriate.

Complete all appropriate forms/documentation within the given time span and submit to the Hospice as required.

Provide an accurate handover to the HIYH Administrators as required ensuring any concerns are escalated in a timely manner.

Health & Safety/Risk

Take reasonable precaution to ensure that the patient and the patients property is safeguarded and to report if deemed necessary.

Undertake dynamic Risk Assessments as required.

Work within all Hospice Health & Safety policies.

Assess patients and environmental risks and follow all Hospice policies and procedures. Safe use of a range of equipment including:

Hoists

Slide sheets

Wheelchairs

Electric or patients own bed

Oxygen concentrators

Feed pumps (within scope of competence)

Education and Training:

Undertake additional training and development in order to develop the skills required to provide quality palliative care for patients, in line with personal development plans.

Ensure that Revalidation is completed in an accurate and timely manner.

Undertake the Hospice Appraisal process with HIYH Palliative Care Assistants.

Support and guide HIYH PCAs, HCA (Bank) and new members of staff during induction.

Person Specification

Essential Knowledge and Skills

Essential

• Sound understanding of palliative care philosophy.
• Good listening skills.
• Ability to use initiative and to work autonomously.
• Demonstrable team working skills and commitment to working effectively within the HIYH service.
• Calm and reassuring manner.
• Able to take instruction and document events during shift.
• Ability to react sensitively and professionally to unforeseen clinical and non-clinical situations.
• Ability to line manage others.
• Ability to solve problems.
• Willingness to participate in training and updates.
• Computer literacy.
• Access to a car for work, including Business Use car insurance at your own expense.
• Possession of a full UK driving licence.
• Ability to drive Hospice vehicles in addition to own vehicle.
• Understanding of Data protection and confidentiality.
• Ability to deal with distressing situations and emotive circumstances.

Qualifications

Essential

• Registered Nurse (Level One)

Desirable

• Degree level education

Experience

Essential

• Post registration experience of working in the acute or community setting.
• Evidence of working with patients with palliative care needs.

Desirable

• Community experience would be an advantage
• Use of SystmOne
• Leadership experience
• Audit experience
• Previous NHS experience.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Nottinghamshire Hospice Limited

Address

Nottinghamshire Hospice

384 Woodborough Road

Nottingham

NG3 4JF

United Kingdom

Employer's website

https://www.nottshospice.org/join-our-team/ (Opens in a new tab)

Job description

Job responsibilities

Job Description

Job Title: Practice Nurse Practice: Park Medical Practice Hours: 26 to 28 hours per week Salary: £21.58 per hour (£42,196.73 FTE), equivalent to Agenda for Change Band 6 Reports to: Clinical Nurse Manager Professionally Accountable to: GP Partners Location: Chaddesden, Borrowash and University of Derby Clinical System: SystmOne Professional Registration: Current NMC registration required DBS Requirement: Enhanced DBS required

The Practice Nurse will deliver high quality, evidence based nursing care across all three Practice sites. The post holder will provide treatment room services, long term condition management, cervical screening, travel health, immunisations and preventative healthcare, while contributing to QOF achievement, clinical governance, patient safety and continuous quality improvement.

The post holder will work collaboratively with the Clinical Nurse Manager, GPs and wider multidisciplinary team to promote health, wellbeing and self management and to support the achievement of Practice objectives and enhanced services.

The Practice Nurse will:

• Deliver evidence based long term condition reviews including diabetes, asthma, COPD, hypertension, chronic kidney disease and cardiovascular disease.
• Provide treatment room services including wound care, dressings, suture removal, venepuncture, ECGs, spirometry and NHS Health Checks.
• Undertake cervical screening in accordance with national guidance.
• Administer childhood, adult, seasonal and travel vaccinations in accordance with appropriate PGDs and PSDs.
• Provide health promotion, lifestyle advice and preventative healthcare.
• Maintain accurate patient records and clinical coding within SystmOne.
• Recognise deteriorating patients and escalate concerns appropriately.

The post holder will:

• Support achievement of QOF indicators through the delivery of high quality clinical care.
• Use approved clinical templates and appropriate coding to ensure accurate data capture.
• Support effective patient recall systems and appropriate follow up of patients.
• Work collaboratively with the wider Practice team to support long term condition management and Practice objectives.

The Practice Nurse will:

• Participate in clinical audit and quality improvement activity.
• Comply with CQC standards and Practice requirements relating to safeguarding, infection prevention and control and information governance.
• Contribute to learning arising from complaints, incidents and Significant Events.
• Maintain high standards of patient safety and professional practice.

The post holder will:

• Maintain high standards of infection prevention and control within treatment rooms and clinical areas.
• Follow cold chain procedures and requirements for safe vaccine management.
• Identify and report risks appropriately.
• Participate in and support infection prevention and control audits.

The Practice Nurse will:

• Maintain current NMC registration and meet all requirements for professional revalidation.
• Work in accordance with the NMC Code and within their individual scope of professional competence.
• Participate in mandatory and statutory training.
• Maintain continuing professional development appropriate to the role.
• Comply with Practice policies, procedures and clinical protocols.

The post holder will:

• Use clinical resources responsibly and appropriately.
• Monitor clinical stock and report shortages or concerns.
• Support the Practice in achieving value for money and reducing unnecessary waste.

The Practice Nurse will maintain effective professional working relationships with GP Partners, the Practice Manager, Clinical Nurse Manager, nursing colleagues, Healthcare Assistants, reception and administration teams, PCN colleagues, community services, secondary care providers and patients.

The post holder will communicate effectively with patients, carers and colleagues and contribute positively to multidisciplinary and team working across the Practice.

The post holder will:

• Comply with all Practice policies and procedures.
• Maintain patient confidentiality and comply with UK GDPR and information governance requirements.
• Promote equality, diversity and inclusion.
• Participate in annual appraisal and maintain an appropriate personal development plan.
• Maintain the professional standards expected of a Registered Nurse.
• Undertake any other reasonable duties commensurate with the role.

This job description is not exhaustive and may be reviewed in consultation with the post holder to reflect the changing needs of the Practice

Person Specification

Qualifications

Essential

• Registered Nurse with current NMC registration
• Recognised cervical screening qualification/competency
• Recognised immunisation and vaccination training/competency
• Relevant post-registration training in long term condition management

Desirable

• Independent Nurse Prescriber qualification
• Travel Health qualification or recognised training
• Additional post-registration qualifications relevant to General Practice nursing

Experience

Essential

• Experience of working as a Practice Nurse within General Practice or Primary Care
• Experience of long term condition management, including diabetes, asthma, COPD, hypertension, chronic kidney disease and cardiovascular disease
• Experience of cervical screening
• Experience of childhood and adult immunisations
• Experience of treatment room services, including wound care, venepuncture and ECGs
• Experience and competence in using SystmOne, including clinical documentation, templates and coding
• Experience of supporting QOF achievement and effective patient recall
• Experience of health promotion and preventative healthcare
• Ability to work independently and manage an appropriate clinical workload

Desirable

• Experience of travel health immunisations
• Experience of clinical audit and quality improvement
• Experience of working across multiple Practice sites

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Park Medical Practice

Address

Park Medical Practice

Maine Drive

Chaddesden

Derby

DE21 6LA

United Kingdom

Employer's website

https://www.parkmedical.org.uk (Opens in a new tab)

Job description

Job responsibilities

Please review the Job Description and Person Specification. To apply, please click APPLY FOR THIS JOB - this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account

As an employer and sponsor licence holder, to be able to provide sponsorship to overseas nationals via the Skilled Workerroute we must ensure that we adhere to the sponsorship requirements set by UK Visas and Immigration. After carefullyreviewing this role, we do not believe that this position meets the requirements for sponsorship. For details on eligibilitycriteria for a Skilled Worker visa, please follow this link to the gov.uk websiteSkilled Worker visa: Overview - GOV.UK(www.gov.uk)

Person Specification

Education, Qualifications and Training

Essential

• Educated to GCSE level at C / level 4 or above (English) or Equivalent

Desirable

• IT qualification
• Administration qualification

Skills and Attributes

Essential

• Good verbal and written communication skills
• Able to work on own initiative or as part of a team
• Excellent telephone skills and manner
• Sound level of IT competency in using Microsoft Office packages

Experience and Knowledge Required

Essential

• Experience of working in a role which has involved time management and diary management skills
• Recent and relevant experience of working in a busy office environment
• Knowledge of confidentiality issues and Caldicott principles

Desirable

• Awareness of Health and Social Care sector

Other

Essential

• Ability to travel to any site where DCHS services are provided

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Derbyshire Community Health Services NHSFT

Address

Village Medical Centre

Browning srteet

Derby

DE23 8AL

United Kingdom

Employer's website

http://www.dchs.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Please view the attached Job Description and Person Specification for full details regarding this post.

Person Specification

Qualifications

Essential

• Qualified to GCSE standard or NVQ equivalent

Other Requirements

Desirable

• Driver - Car owner

Experience

Desirable

• Previous GP surgery administrative experience
• Previous NHS administrative experience

Skills

Essential

• Excellent keyboard and computer skills
• Communication skills

Desirable

• Advanced Excel
• Clinical system - SystmOne (TTP)

Personal Qualities

Essential

• Able to work without supervision
• A keen attention to detail
• Able to work to tight deadlines
• Interpersonal skills
• Problem solving skills
• Proactive

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Lister House Surgery

Address

Lister House Surgery

Fellow Lands Way

Chellaston

DERBY

DE73 6SW

United Kingdom

Employer's website

https://www.listerhousesurgery.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Please review the Job Description and Person Specification. To apply please click on APPLY FOR THIS JOB - this link will take you to the TRAC Recruitment Site, you will need to register if you do not already have an account

Person Specification

Qualifications/experience

Essential

• Demonstrated knowledge of legislation, policies and client social needs developed through diploma level training and practical experience.
• Experience working in a social care, health, or community setting
• Knowledge of the Care Act 2014, hospital discharge pathways, and safeguarding policies.

Desirable

• Knowledge of local authority funding processes, Continuing Healthcare (CHC), and community support services.
• Knowledge of local resources, voluntary sector services, and community networks.

knowledge and skills

Essential

• An understanding of and commitment to strength-based practice
• Understanding of people affected by dementia and other cognitive impairments
• Good written and IT literacy for case management systems and report writing
• Ability to work under pressure, manage a caseload, and prioritise effectively

Desirable

• Previous experience in hospital discharge or social care community team

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Derbyshire Community Health Services NHSFT

Address

Royal Derby Hospital

Uttoxeter Road

Derby

DE22 3NE

United Kingdom

Employer's website

http://www.dchs.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Medical Receptionist

Hours:37.5 hours per week, happy to discuss

Salary: £12.80

Job Overview

We are looking to recruit a friendly, enthusiastic, and reliable Receptionist to join our busy team.

This is an excellent opportunity for someone looking to begin a career in general practice. Previous experience working in a GP surgery is essential, we useSystmOne clinical system.

As the first point of contact for our patients, you will play an important role in providing a professional, caring, and efficient service, ensuring patients receive the support and assistance they need.

Main Duties and Responsibilities

• Welcome patients and visitors in a friendly, professional, and compassionate manner.
• Answer telephone calls promptly and deal with patient enquiries courteously and efficiently.
• Book, amend, and cancel appointments using the practice clinical system.
• Receive and process prescription requests in accordance with practice procedures.
• Signpost patients to the most appropriate clinician or service.
• Maintain accurate patient records while ensuring strict confidentiality at all times.
• Carry out general administrative duties including scanning, filing, photocopying, and document management.
• Work closely with GPs, nurses, and the wider practice team to support the smooth running of the practice.
• Help maintain a welcoming, safe, and organised reception environment.
• Knowledge of prescriptions

Person Specification

Experience

Essential

• Essential
• Has excellent communication and interpersonal skills.
• Is friendly, approachable, and enjoys helping people.
• Demonstrates empathy, patience, and professionalism.
• Has good IT skills and is confident using computers.
• Can work calmly and efficiently in a busy environment.
• Is organised, reliable, and able to prioritise workload.
• Has excellent attention to detail and maintains confidentiality.
• Works well both independently and as part of a team.
• Previous experience in reception (gp surgery)
• Experience working with the public.
• Knowledge of NHS services or general practice
• Experience using SystmOne

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Queensview Medical Centre

Address

Queensview Medical Centre

Thornton Road

Northampton

Northamptonshire

NN2 6LS

United Kingdom

Employer's website

https://www.queensviewmedicalcentre.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job Responsibilities:

Administration

• To have a thorough knowledge of all Practice procedures
• To work in accordance of protocols
• Scanning correspondence

Reception

• To book in patients consulting with members of practice team
• Process repeat prescription requests in accordance with practice guidelines including online requests
• Handing over all correspondence to patients ensuring names and addresses are checked
• To deal with incoming and outgoing telephone calls for the practice
• Registration of new patients
• Process patients change of details
• To check and action electronic tasks daily
• Be able to cover all reception positions as necessary
• Receiving and directing patients appropriately
• Handling busy telephone lines and dealing with general enquiries
• Process appointment requests from patients by telephone and in person
• Deal with visits requests

Other Tasks

• Ensure building security have thorough knowledge of doors/windows/alarm
• Any other tasks allocated by managers

Confidentiality:

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
• In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety policy and the practice Infection Control policy and published procedures. This will include:

• Using personal security systems within the workplace according to practice guidelines
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
• Making effective use of training to update knowledge and skills
• Infection prevention training to be updated annually
• Using and complying with current infection control policies and procedures
• Report any potential risks /problems to the Practice Nurse or the Practice Manager
• Take responsibility for protecting themselves and others against infection risks
• Maintaining work areas in a tidy and safe way and free from hazards

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights

Personal/Professional Development:

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development

• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Quality:

The post-holder will strive to maintain quality within the practice, and will:

• Alert other team members to issues of quality and risk
• Assess own performance and take accountability for own actions, either directly or under supervision
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
• Work effectively with individuals in other agencies to meet patients needs
• Effectively manage own time, workload and resources

Communication:

The post-holder should recognise the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members
• Communicate effectively with patients and carers
• Recognise peoples needs for alternative methods of communication and respond accordingly

Person Specification

Experience

Desirable

• Experience of working with the general public in any health setting.

Qualifications

Essential

• GCSE grade A to C in English is essential.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

West Oak Surgery

Address

West Oak Surgery

319 Westdale Lane

Mapperley

Nottingham

NG3 6EW

United Kingdom

Employer's website

https://www.westoaksurgery.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Helping others improve and turn their lives around there's no better feeling. Its what we do for thousands of people at more than 150 sites across the UK. Be a part of it.

We are looking for a confident Maintenance Assistant to carry out a range of day-to-day maintenance tasks in order to ensure the hospital is maintained in a safe and efficient functional order, making a positive difference to the lives of the people in our care at Cygnet Hospital Derby.

You'll be working Monday Friday from 7:30am - 4:00pm (40) hours a week in a hospital that supports individuals with personality disorders and mental health diagnoses.

At Cygnet, our perks go way beyond pension schemes and excellent professional development.

You'll also enjoy shopping, travel and leisure discounts as well as a range of healthcare and financial benefits to support you to be happy both in and out of work.

With us, you'll have the chance to progress your career in a vibrant, supportive culture tailored to help you thrive.

Apply now to enjoy excellent career prospects while being part of an organisation that cares about helping people.

Cygnet Hospital Derby provides low secure and mental health rehabilitation care based on the Recovery Model. Our integrated male care pathway includes Litchurch Ward, our low secure ward, and the Wyvern Unit, our mental health rehabilitation service. Alvaston Ward, our specialist female personality disorder service, is one of the leading services of its kind in the East and West Midlands.

Your Day-to-Day...

• Undertake day-to-day maintenance and planned remedial works to keep plant, services and vehicles in working order, keeping records of call-outs and routine checks as directed

• Carry out a range of tasks including decorating, basic joinery, painting & general building work

• Maintain equipment, services & vehicles

• Comply with safe working practices & report faulty equipment and potential hazards

• Check the fire alarm points weekly, including fire exits, door retaining devices & fire emergency lights

You are...

• Experienced in a similar role, or have worked in a self-employed capacity in recent years

• Able to communicate at all levels & record detailed, accurate maintenance information

• Skilled at DIY & general maintenance

• Preferably experienced in the electrical/construction industry

• Friendly, conscientious & an excellent team member with a positive attitude

• Car Driver (advantageous)

Why Cygnet? We'll offer you

• £13.15 per hour increasing to £13.45 per hour at 3 months and £13.70 per hour at 18 months

• Expert supervision & support

• Free Health Cash plan

• 24 hours free GP support line

• Free life assurance cover

• Free eye tests

• Car lease discounts

• Discounted gym membership

• Free mortgage broker and Insurance cover

• Pension scheme

• Employee NHS - discount savings & Cycle to Work scheme

• Smart Health Toolkit- Providing you with Fitness Programmes, Nutrition consultation and Health checks

Please note: successful candidates will be required to undergo an enhanced DBS check.

What next?

If you care about making a difference we want to talk to you.

Click the button to apply

Person Specification

General Requirements

Essential

• Please refer to job description above

Desirable

• Please refer to job description above

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Cygnet Health Care

Address

Derby

DE24 8WZ

United Kingdom

Employer's website

https://www.cygnethealth.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Practice Manager / Operations Manager Job DescriptionJob Title

Practice Manager / Operations Manager

GP Partners/General manager/Clinical Operations Manager

Practice administration, operations, staff management and the effective delivery of practice services.

To provide strong, effective and proactive leadership of the practice's operational functions, ensuring the practice operates efficiently, safely, effectively and in accordance with NHS requirements, contractual obligations, legislation and regulatory standards.

The post holder will work closely with the GP Partners and wider practice team to develop and maintain high standards of patient care, staff performance, governance and operational delivery.

The successful candidate will take a hands-on approach to management, identifying problems, developing practical solutions and leading continuous improvement across the organisation.

• Provide effective day-to-day leadership and management of the practice.
• Work closely with the GP Partners to deliver the practice's strategic objectives.
• Ensure that operational priorities are clearly communicated and effectively implemented.
• Develop a positive culture based on teamwork, accountability, respect and continuous improvement.
• Act as a key point of contact for staff regarding operational matters.
• Identify operational risks and take appropriate action to address them.
• Ensure that decisions are implemented effectively and followed through.
• Support the practice during periods of change, development and organisational growth.
• Represent the practice professionally when dealing with external organisations and stakeholders.

• Oversee recruitment, induction, training and development of practice staff.
• Ensure appropriate staffing levels and effective workforce planning.
• Manage staff performance, attendance, annual leave and other workforce matters.
• Support managers and team leaders in dealing with staff issues.
• Ensure employment policies and procedures are consistently applied.
• Maintain appropriate staff records and ensure confidentiality.
• Promote staff wellbeing and a supportive working environment.
• Identify training requirements and support continuous professional development.
• Manage disciplinary, grievance and capability processes where required, in conjunction with appropriate advice.
• Ensure staff understand their roles, responsibilities and expected standards.

• Monitor expenditure and ensure resources are used efficiently.
• Oversee appropriate financial and administrative controls.
• Monitor income (including petty cash), expenditure, invoices and payments as required.
• Support payroll and ensure relevant information is provided accurately and on time.
• Identify opportunities to reduce unnecessary expenditure without compromising patient care or service quality.

• Ensure the practice maintains appropriate governance systems and processes.
• Lead and coordinate preparation for CQC inspections and regulatory reviews.
• Ensure practice policies and procedures are current, accessible and implemented.
• Maintain appropriate evidence of compliance.
• Monitor incidents, complaints, risks and significant events and ensure appropriate actions are completed.
• Support the practice in meeting NHS contractual and regulatory requirements.
• Ensure appropriate health and safety arrangements are maintained.
• Ensure confidentiality, information governance and data protection requirements are followed.
• Work with relevant staff to maintain appropriate infection prevention and control standards.
• Ensure required audits and governance activities are completed and appropriately documented.

• Lead or support quality improvement projects.
• Review existing processes and introduce improvements where appropriate.
• Monitor outcomes and ensure agreed actions are completed.
• Encourage staff to identify problems and suggest practical solutions.
• Promote a culture where learning from incidents, complaints and feedback leads to improvement.
• Support the implementation of new NHS initiatives and local requirements.

• Monitor patient access and identify areas requiring improvement.
• Work with the clinical and administrative teams to improve patient pathways.
• Monitor patient feedback, complaints and concerns and ensure these are dealt with appropriately.
• Ensure patients are treated fairly, respectfully and professionally.
• Support the effective use of telephone, online and digital access systems.
• Review demand and capacity and work with the team to develop appropriate solutions.
• Ensure reasonable adjustments and appropriate support are considered for patients who require them.
• Work to improve the overall patient experience while maintaining safe and sustainable services.

• Support the practice in meeting its NHS contractual responsibilities.
• Monitor relevant contractual requirements, deadlines and performance indicators.
• Ensure information and returns are submitted accurately and on time.
• Work with clinical and administrative leads to monitor practice performance.
• Keep up to date with relevant changes affecting primary care.
• Ensure changes in NHS policy and requirements are communicated to relevant staff and appropriately implemented.

• Oversee the effective management of practice premises.
• Ensure the practice environment is safe, clean, welcoming and fit for purpose.
• Coordinate maintenance, repairs and servicing requirements.
• Ensure appropriate health and safety checks and risk assessments are undertaken.
• Monitor equipment and facilities and arrange repairs or replacement where necessary.
• Maintain appropriate arrangements for fire safety, security, infection control and business continuity.
• Liaise with contractors and other relevant organisations.

• Maintain an effective practice risk management system.
• Identify, assess and manage operational risks.
• Ensure incidents are appropriately recorded, investigated and acted upon.
• Maintain and regularly review business continuity and emergency plans.
• Ensure appropriate contingency arrangements are in place for staffing, premises and service disruption.
• Escalate significant risks to the GP Partners promptly.

• Oversee the practice complaints process.
• Ensure complaints are acknowledged, investigated and responded to within appropriate timescales.
• Work with relevant staff to establish facts and identify learning.
• Ensure lessons from complaints are communicated and acted upon.
• Maintain appropriate records of complaints and associated actions.
• Support a culture of openness and learning rather than blame.

• Maintain effective communication between GP Partners, clinicians, administrative staff and other members of the practice team.
• Organise and support appropriate practice meetings.
• Ensure important information is communicated clearly and promptly.
• Liaise with the ICB, LMC, NHS organisations, community services and other external stakeholders as required.
• Develop positive working relationships with external providers and suppliers.
• Represent the practice professionally at meetings and events.

• Encourage effective teamwork across all practice departments.
• Support staff to understand how their individual roles contribute to the overall objectives of the practice.
• Identify opportunities for cross-training and development.
• Promote accountability while maintaining a supportive working environment.
• Address poor performance or inappropriate behaviours promptly and fairly.
• Recognise good performance and encourage staff engagement.

Person Specification

Qualifications

Essential

• Person Specification
• Essential Experience
• - Previous experience in practice management, healthcare management, operations management or a comparable senior management position.
• - Experience of managing staff and dealing with HR matters.
• - Experience of managing competing priorities in a busy environment.
• - Experience of implementing change and improving processes.
• - Understanding of NHS primary care and the operational environment of a GP practice.
• - Experience of managing confidential and sensitive information.
• - Experience of working with multiple stakeholders.

Desirable

• Desirable Experience
• Previous experience as a GP Practice Manager or Deputy Practice Manager or Operations Manager.
• - Experience of CQC preparation and inspection.
• - Experience of NHS contractual requirements.
• - Experience of SystmOne or another primary care clinical system.
• - Experience of quality improvement.
• - Experience of managing premises and health and safety requirements.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Earls Barton & Penvale Park Medical Centre

Address

Earls Barton Medical Centre

8 Aggate Way

Earls Barton

Northampton

NN6 0EU

United Kingdom

Employer's website

https://www.4mygp.info/ (Opens in a new tab)

Job description

Job responsibilities

Extended Access Hub Coordination

• Support the smooth running of the PCN Extended Access Hub.
• Coordinate Enhanced Access clinic schedules, including evening and weekend sessions.
• Create and maintain clinical rotas within SystmOne and other agreed systems.
• Ensure rotas are updated in a timely manner and communicated effectively to staff and practices.
• Liaise with practices and clinicians regarding clinic availability, changes, cancellations and cover arrangements.
• Support adjustments to clinics in response to staff absence, leave, or service changes.
• Assist with ensuring contracted Enhanced Access hours are delivered and appropriately recorded.
• Support collection and reporting of Enhanced Access activity and utilisation data to the ICB.

PCN Administration Support

• Provide comprehensive administrative support to the PCN Manager, Clinical Director and wider PCN team.
• Coordinate meetings, including booking venues/virtual links, circulating invitations, board papers and managing attendance.
• Prepare meeting agendas in collaboration with PCN leads.
• Attend meetings and produce accurate, timely minutes and action logs.
• Monitor progress of actions arising from meetings and follow up where required with PCN leads.
• Maintain organised electronic filing systems and records in line with information governance requirements.
• Support preparation of reports, spreadsheets, presentations and other PCN documentation.
• Assist in collating data and information from practices.

SystmOne Rota Management

• Maintain and update PCN rotas within SystmOne.
• Support clinic template setup and amendments as required.
• Ensure clinical sessions are accurately reflected within relevant systems.
• Produce activity and utilisation reports from SystmOne and other reporting tools.
• Assist practices and PCN staff with basic system queries where appropriate.
• Escalate system issues or concerns to the PCN Manager.

• Support coordination of last-minute clinic changes (e.g. cancellations/rescheduling)

Reporting and Data Support

• Support the PCN Business and Data Lead with data collection and reporting requirements.
• Assist in gathering information from member practices and PCN teams.
• Support monitoring of service activity against PCN contractual requirements (DES).
• Assist with maintaining accurate records and audit trails.

Communication and Partnership Working

• Act as a key point of contact for staff and practices involved in Extended Access clinics.

• Maintain effective communication with practices, clinicians, administrative teams and external organisations.
• Respond to queries in a professional and timely manner.
• Escalate risks, incidents, or operational challenges to senior staff.
• Support personlised Care Teams with project workstreams and attend community events to promote services and support delivery.
• Work collaboratively with colleagues across the PCN to support service delivery and improvement.
• Promote a positive and professional image of the PCN at all times.

General Responsibilities

• Work independently within agreed procedures and priorities.
• Manage workload effectively and prioritise competing demands meeting deadlines across multiple tasks.
• Contribute to continuous improvement and service development.
• Undertake any other duties appropriate to the role and grade as requested by the PCN Manager.
• Maintain patient and organisational confidentiality at all times.