Job description

Job responsibilities

Main responsibilities are:

Clinical

• Reviewing all incoming correspondence, sorting clinical letters, filing documents and entering pertinent information into the patients electronic medical record in accordance with the Practice Protocol
• Ensuring all QOF related data is captured
• Highlighting clinician action and workflow to appropriate clinician or team as per Practice Protocol
• To correct errors in filing and ensure corresponding records are amended accurately
• Ensuring medical records are kept organised and up to date
• Summarising new patient records to a high standard and according to set protocols and timescales agreed by the Practice.
• Recognising own knowledge limits and seek advice from clinical or administrative colleagues as appropriate.
• To carry out administrative related tasks as delegated by the Clinical Lead and Operations Manager
• To undertake any other reasonable tasks as allocated by the line manager and/or Partners. This job description reflects the immediate requirements and objectives of the post and is not exhaustive

Policy & Procedures

• The post-holder will acquire and maintain an acceptable level of knowledge and understanding of the Practices protocols, policies and procedures
• Having acquired the required level of knowledge and understanding of the Practices protocols, policies and procedures; the post-holder is required to support, promote and adhere to all of the Practices policies

Confidentiality

• In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded and managed as strictly confidential. Additionally, the post-holder will be respectful and courteous to colleagues and patients, for example knocking on doors prior to entry.

Health & Safety

• In addition to being a Fire Marshal/Fire Warden, the post-holder will promote and maintain the health, safety and security of self and others by:
• Using personal security systems within the workplace according to practice guidelines
• Identifying and report risks and potential risks involved in work activities and manage such risks in accordance with agreed procedures
• Maintaining a level of knowledge, understanding and skills to meet the Practices expectations
• Adhering to the Practices fire safety and infection control policies and procedures
• Maintaining work areas, so that work areas are tidy, safe and free from hazards and infection

Equality & Diversity

• The post-holder will support the equality, diversity and rights of patients, carers and colleagues, by:
• Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behaving in a manner which is welcoming, is non-judgmental and respects the circumstances, feelings priorities and rights of others

Quality

• The post-holder is required to adhere to agreed, required and registered standards of quality within the Practice, and will:
• Alert other team members to issues of quality and risk
• Assess their own performance and take accountability for their own actions, either directly or under supervision
• Contribute to the effectiveness of the Practice by reflecting on their own and their teams activities/performance and making suggestions to improve and enhance the teams and Practices performance
• Work effectively with individuals in other agencies to meet patients needs
• Effectively manage their time, workloads and resources to meet the standards expected by the Line Manager and Practice.

Communication

• The post-holder should recognise the importance of effective communication within the team and will strive to:
• Communicate effectively with patients and carers, team members, clinical and non-clinical staff, partners and representatives of external organisations;
• Recognise and accommodate peoples needs for alternative methods of communication.

Other

• The post-holder will be expected and required to undertake and complete any other duties as deemed relevant to position and the business needs of the Practice. This job description will be subject to periodic review and amendment in consultation with the post holder.
• The post holder must attend and participate in all mandatory practice-led training events, team meetings, and staff briefings as required by the Practice. Attendance forms part of the role and is essential to maintaining knowledge, compliance, and effective teamwork.

Person Specification

Knowledge and Skills

Essential

• Possess a broad knowledge of anatomy and physiology, and medical terminology.
• A good knowledge of working with GP clinical systems such as EMIS/SystmOne, Docman.
• Good, knowledge of IT programs such as Microsoft Office, Excel, Word, Powerpoint, Outlook and databases.
• Understanding of the NHS/Primary Care Services.
• Knowledge of confidentiality in the workplace/information governance.
• Able to establish, maintain and develop effective communications across the Practice and with external organisations.
• Excellent ICT skills.
• Excellent oral and written communication skills; able to engage effectively with a wide range of audiences.
• Ability to analyse and interpret information.
• Methodically and accurate approach to work with attention to detail.
• Excellent time management skills, capable of prioritising and managing competing demands and workloads.
• Able to work under pressure
• Good problem-solving skills.

Additional Requirements

Essential

• Commitment to continuing professional development of self and others.
• A flexible and adaptable approach to maintain the consistent delivery of high-quality services
• Satisfactory completion of an enhanced check through the Vetting and Barring Service (this will be taken up if offered the post).
• Legal right to work in the UK
• Hep B/MMR - vaccinated or willing to be vaccinated.
• A commitment to anti-discriminatory practices in employment, training and service delivery.
• An understanding of Health and Safety responsibilities.
• Flexibility in working hours.

Qualifications

Essential

• Good standard of education with 5 GCSEs or equivalent or experience in a similar post.

Experience

Essential

• Experience of working with GP clinical information and systems such as EMIS, SystmOne, or hospital coding environment.
• Recent and relevant experience of primary care.
• Evidence of capacity to work in an office autonomously and as part of a team.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Latham House Medical Practice

Address

Sage Cross Street

Melton Mowbray

Leicestershire

LE13 1NX

United Kingdom

Employer's website

https://www.lhmp.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

To assist the Practice Nurse and members of the multidisciplinary team, to deliver high quality, practice based healthcare. This includes the general organisation of the clinical area and associated clinical, administration and general duties, which ensure an efficient service to the patient and the practice at all times.

The Job description is attached.

Person Specification

interpersonal & digital skills

Essential

• Can work as individual or as a team
• Ability to provide quality care

Desirable

• Knowledge of EMIS Web Optum system
• Knowledge of DOCMAN
• knowledge of QOF and local targets

Experience

Essential

• Experience in Phlebotomy
• Experience in performing ECGS
• Experience in delivering wound care

Desirable

• Experience working in Primary Care
• Experience working in GP Practice
• Experience of managing Long Term Conditions

Qualifications

Essential

• Education to GCSE level of equivalent

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Birches Head Medical Centre

Address

Diana Road

Birches Head

Stoke-on-Trent

Staffordshire

ST1 6RS

United Kingdom

Employer's website

https://www.birchesheadmedicalcentre.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job Responsibilities

Assist in and perform routine tasks related to patient care as directed by the partnership.

• Chronic disease management - Including Diabetes, Asthma, COPD.
• Cytology.
• Wound care / ulcer care.
• Removal of sutures / Staples.
• Urinalysis.
• Venepuncture.
• Blood pressure measurements.
• Routine Immunisations.
• Childhood Immunisations.
• Chaperoning and assisting patients where appropriate who are being examined by another clinician.
• Assisting clinicians with minor surgery and coil fittings.
• Requesting basic pathology tests, for example urine culture, swabs.
• Following agreed clinical protocols with referral to GPs as appropriate.

Other tasks including:

• Clean and sterilise equipment.
• Maintaining GP and nurses rooms, stocking and rotating items as required.
• Undertake housekeeping duties including, general tidiness and cleanliness of nurses and treatment rooms.
• work in collaboration with the Lead IPC Nurse to ensure effective infection prevention and control practices are implemented and maintained.
• Ordering of vaccinations to maintain stock levels.
• Participation in administrative systems in the practice.
• At all times there will be a need to maintain accurate records.
• A duty to advise senior nurses of potential problems or errors within the range of assigned tasks.
• Attend and participate in any practice meetings when required.
• On occasion there may be a requirement to undertake home visits.

Person Specification

Qualifications

Essential

• Registered Nurse NMC
• Qualified in cervical cytology
• Qualified in Chronic Disease Management

Experience

Essential

• Significant experience as a Practice Nurse in a primary care setting.
• Chronic disease management (Diabetes, COPD, Asthma)
• Women's health (cervical cytology, contraception, etc.)
• Immunisations (routine, childhood and travel)
• Infection prevention and control measures
• Wound care/removal of sutures and staples
• Venepuncture
• Working under PGDs and associated policy
• Working autonomously

Desirable

• Use of SystmOne
• Knowledge of IPC

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Northumberland Park Medical Group

Address

Earsdon Road

Shiremoor

Newcastle upon Tyne

Tyne and Wear

NE27 0HJ

United Kingdom

Employer's website

http://www.northumberlandparkmedicalgroup.nhs.uk (Opens in a new tab)

Job description

Job responsibilities

PLEASE NOTE: Please see attached Job Description and Person Specification. To apply, please click APPLY FOR THIS JOB - this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account.

Person Specification

Qualifications

Essential

• City and Guilds NVQ 3 or equivalent in hospitality and catering
• Basic Food Hygiene

Desirable

• Basic Health and Safety

Knowledge

Essential

• Knowledge of work procedures, practices and equipment for a catering service including advanced food hygiene processes
• Previous experience within a catering environment with a range of meals
• Knowledge of portion control and importance of nutrition

Desirable

• Experience of working with the client group relevant to the setting.
• Experience of leading others
• Knowledge and understanding of special dietary and cultural needs, including planning appropriate menus

Skills

Essential

• Good communication skills - written/verbal
• Good organisational skills
• Ability to work on own initiative or as part of a team

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Derbyshire Community Health Services NHSFT

Address

Staveley Centre

Calver Crescent

Staveley

S43 3LY

United Kingdom

Employer's website

http://www.dchs.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Please download a copy of the job description (see documents to download section below) for full details of the main responsibilities for this role.

At CWP, our recruitment selection processes are based on both competence (see person specification for details) and values.

CWP recruits people that can demonstrate the Trusts Values in their everyday life and we use a values-based approach in our interviews, which explores not only what you do but how and why you do it.

Before applying, we encourage you to review the Trusts Values and think about how these align with your own personal values. The supporting information section in your application should reflect your understanding of the Trusts Values and associated behaviours and you should provide examples from your work experience and/or personal life which demonstrate these values through your behaviours.

An applicant guide to help and support you through your recruitment journey can be accessed at the bottom of this page. Further help and support for completing your application can be accessed via our website. If you need any further guidance to help you complete your application, contact our recruitment team via email at: [email protected] or by calling 01244 393100.

If you have a disability that meets the definition set out in the Equality Act 2010, and you can show that you meet the essential criteria described in the person specification for an available position, please answer YES to the question: Do you wish to be considered under the Guaranteed Interview Scheme?

Please inform the team if you have any special support needs to be considered as part of the interview and selection processes.

The trust offers a Guaranteed Interview Scheme to any armed forces community applicants who meet the essential criteria for the post and encourages applications from armed forces reservists or cadet force adult volunteers.

Please note applicants will be required to pay for their DBS check. Costs are deducted from salary following appointment. You are encouraged to enrol for the DBS Update Service. A small annual fee of £16 per year applies.

New entrants to the NHS will commence on the minimum of the scale stated above.

Applicants are advised to apply early as if a large number of applications are received for this post we reserve the right to close the vacancy prior to the advertised date.

Good luck with your application. We hope to welcome you to Team CWP very soon!

Person Specification

Qualifications

Essential

• Post-graduate doctoral level training in clinical psychology (or its equivalent for those trained prior to 1996) or
• HPC Registered

Desirable

• Additional Psychotherapy qualification relevant to working with clients with complex psychological and mental health difficulties

Knowledge & Expertise

Essential

• Skills in conducting complex psychological assessment and intervention frequently requiring sustained and intense concentration
• Skills in completing neuropsychological assessments, interpretation of results, and ability to communicate these sensitively as appropriate
• Well developed skills in the ability to communicate effectively, orally and in writing, complex and /or clinically sensitive information to clients and professional colleagues within and outside the NHS
• Evidence of continuing professional development.
• Skills in providing Consultation to other professionals and non professional groups
• Evidence of supervision training/qualification
• Experience of supervising Assistant Psychologists, other psychological practitioners and/or MDT colleagues in psychological approaches

Experience

Essential

• Experience of working as a clinical psychologist therapeutically with adult clients with varied complex, psychological and mental health difficulties
• Experience of working within muliti-professional teams
• Experience of engaging and sustaining work with ambivalent clients
• Experience of exercising clinical responsibility for clients' psychological care

Desirable

• Experience of liaison with other health professionals.
• Experience of providing teaching and training.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Cheshire and Wirral Partnership NHS Foundation Trust

Address

Breightmet Heath Centre

Bolton

BL2 6NT

United Kingdom

Employer's website

https://www.cwp.nhs.uk/about-us/working-for-us/ (Opens in a new tab)

Job description

Job responsibilities

Collaborative Working Relationships

• Recognises the roles of other colleagues within the organisation and their role to patient care.
• Demonstrates use of appropriate communication to gain the co-operation of relevant stakeholders (including patients, senior and peer colleagues, and other professionals, other NHS/private organisations e.g. ICBs and PCNs).
• Demonstrates ability to work as a member of a team.
• Is able to recognise personal limitations and refer to more appropriate colleague(s) when necessary.
• Actively work toward developing and maintaining effective working relationships both within and outside the practice and locality.
• Foster and maintain strong links with all services across locality.
• Explores the potential for collaborative working and takes opportunities to initiate and sustain such relationships.
• Demonstrates ability to integrate general practice with community and hospital pharmacy teams.
• Liaises with ICB colleagues including ICB/PCN Pharmacists on prescribing related matters to ensure consistency of patient care and benefit.
• Liaises with ICB/PCN pharmacists and Heads of Medicines Management / Optimisation to benefit from peer support.
• Liaises with other stakeholders as needed for the collective benefit of patients including but not limited to Patients, GP, nurses and other practice staff, other healthcare professionals including ICB pharmacists, pharmacy technicians, optometrists, dentists, health and social care teams and dieticians etc. Locality / GP prescribing lead, Locality managers, Community nurses and other allied health professionals, Community and hospital pharmacy teams and hospital staff with responsibilities for prescribing and medicines optimisation.

Leadership

• Demonstrate understanding of the pharmacy role in governance and is able to implement this appropriately within the workplace.
• Demonstrate understanding of, and contributes to, the workplace vision.
• Engages with Patient Participation Groups (PPGs) and involves PPGs in development of the role and practices where appropriate.
• Demonstrates ability to improve quality within limitations of service.
• Reviews yearly progress and develops clear plans to achieve results within priorities set by others.
• Demonstrate ability to motivate self to achieve goals.
• Promotes diversity and equality in people management techniques and leads by example.
• Undertake appropriate supervisor and assessor training, such as Greater Manchester Training Hub (GMTH) Standards for Supervision and Assessment (SSSA) or NHS Enabling Effective Learning Environments in order to act as a qualified assessor and supervisor for internal and external learners and trainees.

Management

• Demonstrate understanding of the implications of national priorities for the team and/or service.
• Demonstrate understanding of the process for effective resource utilisation.
• Demonstrate understanding of, and conforms to, relevant standards of practice.
• Demonstrates ability to identify and resolve medicines related risk management issues according to policy/protocol, whilst understanding the process of escalation where appropriate.
• Follows professional and organisational policies/procedures relating to their own performance management.
• Demonstrate ability to extend boundaries of service delivery within the team.

Research and Evaluation

• Demonstrates ability to critically evaluate and review literature to ensure evidence based medicines and best practice are followed.
• Demonstrates ability to identify where there is a gap in the evidence base to support practice.
• Demonstrates ability to generate evidence suitable for presentations at practice and local level.
• Demonstrates ability to apply research evidence base into working place.
• Demonstrates understanding of principles of research governance.

Other duties

• Any other duties, as agreed with the line manager to meet the needs of the organisation. This may include travel to other sites within the organisation.

Person Specification

Experience

Essential

• Experience of working within primary care and/or general practice as a clinical pharmacist, with an understanding of primary care prescribing, concepts of rational prescribing and strategies for improving prescribing.
• Demonstrate the ability to communicate complex and sensitive information in an understandable form to a variety of audiences (e.g. patients).
• Able to obtain and analyse complex technical information and utilise data to improve clinical outcomes, including the review of medicine related incidents.
• Recognises priorities when problem solving and identifies deviations from the normal pattern and is able to refer to seniors or GPs when appropriate.
• Produce timely and informative reports.
• Gain acceptance for recommendations and influence/motivate/persuade the audience to comply with the recommendations/agreed course of action where there may be significant barriers.

Desirable

• In depth therapeutic and clinical knowledge and understanding of the principles of evidence-based healthcare.
• Is able to plan, manage, monitor, advise and review general medicine optimisation issues in core areas for long term conditions.
• Able to undertake clinical audit and suggest changes of practice based on outcomes.

Skills and Attributes

Essential

• Excellent interpersonal, influencing and negotiating skills.
• Excellent written and verbal communication skills.
• Good IT skills.
• Demonstrates accountability for delivering professional expertise and direct service provision.
• Work effectively, independently and as a team member.
• Recognises priorities when problem solving and identifies deviations from the normal pattern and is able to refer to seniors or GPs when appropriate.
• Produce timely and informative reports.
• Gain acceptance for recommendations and influence/motivate/persuade the audience to comply with the recommendations/agreed course of action where there may be significant barriers.

Desirable

• Able to undertake clinical audit and suggest changes of practice based on outcomes.

Qualifications

Essential

• Mandatory registration with General Pharmaceutical Council.
• Masters degree in pharmacy (MPharm) (or equivalent).
• Specialist knowledge acquired through post-graduate diploma level or equivalent training/experience.
• Independent prescriber or working towards/intent of gaining independent prescribing qualification.

Desirable

• Membership of the Royal Pharmaceutical Society (or equivalent).
• A member of or working towards Faculty membership with the Royal Pharmaceutical Society (or equivalent).

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Gtd Healthcare

Address

Hattersley Group Practice

Hattersley Road East

Hyde

Greater Manchester

SK14 3EH

United Kingdom

Employer's website

https://www.gtdhealthcare.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Person Specification

Qualifications

Essential

• Fully qualified GP with GMC registration and a current licence to practise in England.
• Included on the NHS England GP Performers List, or eligible to apply.
• Demonstrates a commitment to high-quality, patient-centred care.
• Able to assess, diagnose and manage a broad range of acute and chronic conditions safely and effectively.
• Able to work effectively within a multidisciplinary team.
• Good clinical decision-making, communication and interpersonal skills.
• Able to manage workload safely and effectively within a modern general practice environment.
• Commitment to professional development, appraisal and revalidation.
• Shares the practice values of collaboration, respect and continuous improvement.

Desirable

• Experience of working in UK general practice.
• Experience or interest in managing patients with long-term conditions, frailty or complex health needs.
• Interest in or experience of New Models of Care and proactive management of patients with complex needs.
• Interest in or experience of quality improvement, audit or service development.
• Familiarity with total triage or digital access systems, such as Anima.
• Interest in developing or maintaining a special clinical interest.
• Experience of or interest in teaching, mentoring or supervision.
• Willingness to contribute positively to the ongoing development and success of the practice.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Spinney Brook Medical Centre

Address

59 High Street

Irthlingborough

Northamptonshire

NN9 5GA

United Kingdom

Employer's website

https://www.spinneybrookmedcentre.co.uk/default.asp (Opens in a new tab)

Job description

Job responsibilities

The Candidate Pack provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. Please view as attached

The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.

Person Specification

Qualifications and Experience

Essential

• Awareness of cultural issues and their influence of psychiatric presentations
• Enhanced CRB clearance
• Full GMC Registration and on the Specialist Register.
• Section 12 Approval
• Training in the full range of effective therapeutic techniques to include Psycho-education, medication, and Psychological Therapies

Desirable

• Level 3 Child Protection/Safeguarding & Adult Safeguarding Training
• Membership of the Royal College of Psychiatrists or equivalent
• Experience of working in a high secure setting

Teaching (Experience in Teaching)

Essential

• Medical students, psychiatric trainees, other NHS Staff and police personnel
• Ability to use a wide range of teaching techniques and audio-visual aids

Desirable

• Presentation at conferences

Management and Audit

Essential

• Participation in Medical Audit

Desirable

• Management Training
• Management Skills
• Understanding of contracting, finance and activity monitoring

Service Development & IT Skills

Essential

• Negotiation skills
• Understanding of leadership
• Experience in data gathering and management
• Basic computer skills, including ability to use email and Internet

Desirable

• Experience in developing a service component
• Understanding of and experience in needs assessment

Personal Skills

Essential

• Ability to travel between sites
• Ability to work within a multi-disciplinary team and engage in multiagency work
• Willingness to comply with hospital security procedures and systems.
• Enthusiasm and commitment to the NHS but able to work constructively with other sectors.
• Capacity to respond positively to the constantly changing NHS environment

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

West London NHS Trust

Address

Broadmoor hospital

Broadmoor Hospital Way

Berkshire

RG45 7ET

United Kingdom

Employer's website

https://www.westlondon.nhs.uk (Opens in a new tab)

Job description

Job responsibilities

You must have experience of working in mental health services at secondary care level with complex presentations with women who may also be in crisis and who express suicidality. Experience of working in the Perinatal Mental Health field is desirable, and/or a keen interest in this specialist area alongside experience of facilitating group treatments.

The team is part of the wider Bedfordshire, Luton and Milton Keynes (BLMK) specialist perinatal mental health provision and there will be opportunities for networking with perinatal psychologists in this new and developing area of specialism across BLMK, the East of England Region and within CNWL.

Both regionally and locally we are committed to further training all disciplines within the team and there will be provision for training in line with a regional training programme.

For further information about this post please see attached job description

Person Specification

Training and Qualifications

Essential

• Post-graduate doctoral level training in clinical/counselling psychology (or its equivalent for those trained prior to 1996) as accredited by the BPS, including specifically models of psychopathology, clinical psychometrics and neuropsychology, two or more distinct psychological therapies and lifespan developmental psychology. OR BABCP accredited CBT Therapists with significant experience of the above along with trauma therapy.
• Supervision training

Desirable

• Post-qualification training in one or more additional specialised areas of psychological practice. E.g. training in additional approved modalities such EMDR, IPT, CFT, Couples Counselling, systemic training, DIT, Mindfulness

Experience

Essential

• Significant experience of working as a qualified psychologist or CBT Therapist
• Significant experience in working with Psychological Trauma.
• Specialist training or skills working with women in the perinatal period
• An interest in Perinatal Mental Health with a focus on Birth Trauma and baby loss
• Experience of working with a wide variety of client groups, across the whole life course and presenting with the full range of clinical severity across the full range of care settings including outpatient, community, primary care, in-patient and residential care settings severity including maintaining a high degree of professionalism in the face of highly emotive and distressing problems, verbal abuse and the threat of physical abuse.
• Experience of exercising full clinical responsibility for clients' psychological care and treatment, both as a professionally qualified care coordinator and also within the context of a multidisciplinary care plan.

Desirable

• Experience in working with Birth Trauma and Perinatal Loss
• Experience of representing psychological therapies within the context of multi-disciplinary care.
• Experience of assessing and treating clients across the full range of care settings.
• Experience of the application of psychology in different cultural contexts.

Knowledge and Skills

Essential

• Skills in the use of complex methods of psychological assessment intervention and management frequently requiring sustained and intense concentration.
• Well developed skills in the ability to communicate effectively, orally and in writing, highly technical, and clinically sensitive information to clients, their families, carers and other professional colleagues both within and outside the NHS.
• Skills in providing consultation to other professional and non-professional groups.

Desirable

• Well-developed knowledge of the theory and practice of specialised psychological therapies in specific difficult to treat groups (e.g. personality disorder, dual diagnoses, people with additional disabilities etc).
• Knowledge of the theory and practice of highly specialised psychological therapies and assessment methodologies.
• Doctoral level knowledge of research design and methodology, including complex multivariate data analysis as practiced within the field of clinical psychology.

Other

Essential

• Ability to identify, provide and promote appropriate means of support to carers and staff exposed to highly distressing situations and severely challenging behaviours.
• Ability to identify, and employ, as appropriate, clinical governance mechanisms for the support and maintenance of clinical practice in the face of regular exposure to highly emotive material and challenging behaviour.
• Ability to develop and use complex multi-media materials for presentations in public, professional and academic settings.
• Ability to drive with a full, clean UK driving licence and access to a car.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Central and North West London NHS Foundation Trust

Address

CNWL HQ Milton Keynes

Charles Pinfold Building, Walton Hall

Milton Keynes

MK7 6AA

United Kingdom

Employer's website

https://www.cnwl.nhs.uk/work (Opens in a new tab)

Job description

Job responsibilities

The following are the core responsibilities of theMedical Receptionist. There may occasionally be a requirement to carry out other duties depending on workload, operational needs, and staffing levels.

Primary Responsibilities

• Receive and process correspondence from hospitals, external healthcare providers, and other agencies.
• Scan and upload documents onto theEMISclinical system, ensuring accurate patient record management.
• Review and appropriately allocate documents withinEMIS, forwarding them to the relevant clinician for review and action.
• Initiate and respond to requests from patients, practice staff, and external healthcare agencies in a professional and timely manner.
• Photocopy and prepare documentation as required by clinicians and practice staff.
• Provide cover for colleagues during periods of absence to ensure continuity of service.
• Accurately input patient information and updates intoEMISwhere required.
• Manage and resolve patient queries efficiently, escalating issues where appropriate.
• Maintain a clean, organised, and efficient reception environment at all times.
• Support the clinical team with day-to-day operational tasks as required.
• Complete tasks relating to patient results, correspondence, and clinical letters where appropriate.
• Demonstrate flexibility and adaptability in managing changing workloads and priorities to ensure the smooth operation of the practice.
• UseEMISand other digital systems effectively for patient record management, appointment scheduling, and internal communication.

Secondary Responsibilities

In addition to the primary responsibilities, the Medical Receptionist may also be required to:

• Maintain and monitor the practice appointment system usingEMIS.
• Process appointment requests received in person, by telephone, and via online systems.
• Answer incoming telephone calls and direct them appropriately or deal with enquiries where possible.
• Signpost patients to the appropriate healthcare professional or NHS service.
• Support practice audits and administrative reviews as directed by management.
• Process incoming electronic communications and documents where required.
• Scan and attach patient-related documentation accurately to patient records withinEMIS.
• Carry out opening and closing procedures in accordance with the practice rota and operational requirements.

No agencies or canvassers. We are managing this recruitment directly.

Person Specification

Qualifications

Essential

• Educated to GCSE level or equivalent;
• GCSE Mathematics & English (C or above);
• AMSPAR Receptionists Qualification;
• NVQ Level 2 in Health and Social Care;

Experience

Essential

• Experience working on EMIS or System One
• Experience working with the general public.

Desirable

• Experience in administrative duties;
• Experience working in a health care setting;

Employer details

Employer name

Primary Care Management Solutions Ltd

Address

Exmoor Surgery

Exmoor Street

London

Uinted Kingdom

W10 6DZ

United Kingdom

Employer's website

https://www.pcmsolutions.co.uk (Opens in a new tab)

Job description

Job responsibilities

As a GP you will respond to medical problems presented by patients including diagnosis, investigation, treatment and referral as appropriate in line with guidelines and pathways. Including prescribing for patients, regularly review medications and monitor repeat prescriptions.

You will;

Provide medical leadership and expert advice, regarding medical and primary care issues to the wider healthcare team; engaging with the Practice Plus Group wellbeing approach

Deliver effective patient care developing high levels of communication with patients; identifying and utilising evidence based best practice through benchmarking and clinical guidelines. Undertaking appropriate clinical audit to improve clinical outcomes

Inspire and develop positive collaborative working relationships across the multidisciplinary team; working with the wider team to ensure effective clinical governance is incorporated into day to day practice

Promote multidisciplinary discussions around complex case management, ensuring systems and processes in place for managing results, letters, and tasks. Undertake clinical risk assessments and implement management strategies for risks

Share and disseminate acquired knowledge with all team members through development sessions and clinical governance meetings or clinical case reviews

Person Specification

Qualifications

Essential

• Please click apply to view the job description and person specification.

Desirable

• Please click apply to view the job description and person specification.

Experience

Essential

• Please click apply to view the job description and person specification.

Desirable

• Please click apply to view the job description and person specification.

Additional Criteria

Essential

• Please click apply to view the job description and person specification.

Desirable

• Please click apply to view the job description and person specification.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Practice Plus Group - Health in Justice

Address

2 Stocken Hall Rd

Stretton

Oakham

Rutland

LE15 7RD

United Kingdom

Employer's website

https://practiceplushij.com/ (Opens in a new tab)

Job description

Job responsibilities

Liaises with patients, doctors, staff, other support staff, nursing staff, both surgery and attached, community nursing teams, mental health groups, funeral directors, counsellors, pharmacy, social services, commissioning groups, secondary care (acute and community hospitals), care homes, complex care hub and social prescribers

Job Purpose, Aims and Profile

The Workflow/Admin Assistant post is a multi-skilled position providing a high level of service to patients, internal and external clients and institutions. The post-holder:

Works in Workflow responsible for processing and managing all incoming correspondence (electronically and paper) including coding and keeping the patients records accurate and up to date.

Works in Data responsible for inputting and updating medical data for an agreed set of patients, and all related administrative tasks. General administrative and clerical duties as requested.

Works in Admin responsible for all onward referrals to Secondary Care and other relevant services using systems such as Cinapsis, E-Referrals etc. Organising the timely completion of private medical reports

Works in Reception (although the applicant will not specifically work within reception, they would need to have an understanding of how reception works as there may be times that cover and support is needed) working with the Rapid Health triage system; dealing with enquiries; advising on doctors and nurses availability; recording and passing messages on accurately and efficiently; carrying out a range of related reception duties as appropriate.

Working Hours and Work Schedule

Surgery working week: 08.00 6.30pm Monday to Friday, 08.00 08.00 pm on selected dates. Shared rota with 4 other local practices.

Working hours; normal working schedule between 08.30 and 17:00pm or 20.00 pm Monday to Friday as required.

Occasional Saturdays throughout the year on a rota basis.

Monday; Tuesday; Wednesday; Thursday; Friday: daily schedules to be determined.

The post-holder will be required to cover for colleagues who are absent on annual leave or sickness.

Duties and Responsibilities

Sort all prescription requests, both electronic and manual guided by Pharmacy Team

Record any acute prescriptions and pass to the pharmacy team for consideration.

Contact patients (when requested) to pass on doctors instructions and requests.

Add messages/instructions/date for future action to the medication screen.

Sort and place prescriptions ready for collection or according to their destination.

Process all information flowing from/to doctors and external institutions as appropriate.

Check and process any electronic information as appropriate each day.

Process all records from Primary Care Support England as appropriate.

Enter appropriate x-ray results read codes and comments from doctors.

Sort and distribute all processed, scanned and unscanned documents as appropriate.

Add delivery/birth details on mothers and babys screens; including Hospital Unit No.

Assist in the processing of Prior Notification Lists from Open Exeter in connection with cervical smears.

Ensure correct forms are completed and signed by a GP and returned if a patient needs to be removed from the cervical smear recall list.

Check lab links on the screen each day, match any unmatched patients.

Undertake SNOMED coding into EMIS.

Update, maintain, file and retrieve patient records as appropriate.

Scan medical records and file into the EMIS system.

Set up systems in preparation for the working day.

To assist with the gathering of statistics and information when required.

Process deceased patients notes when required.

Carry out searches of computerised medical records as requested.

Check address template regularly to delete any errors.

Process new patient registrations and questionnaires.

Process deductions of patient notes when a patient leaves the surgery.

Process and manage queries relating to online access requests.

Process and manage all incoming correspondence.

Managing the diary recall system, to include adding requests onto ICE for blood tests and booking appointments.

NHS App and Proxy Access Set up and management

Diary Entries

Recall Support (including Child Imms, Minor Ops & QOF/Recall)

Referrals (ERS & 2WW) - Prepare, process and submit referrals accurately using NHS e-Referral Service (e-RS), Advice and Guidance and other referral pathways such as secure email. Process suspected cancer referrals using C the Signs. Ensure urgent suspected cancer referrals are submitted within required timescales.

Cinapsis Referrals and Admin

SARS

Private Medical Reports

Attend for staff training when necessary.

Receive, sort and circulate/distribute post.

Filing of paper medical records.

Attend any other training courses deemed necessary by the Practice Manager or Operations Manager.

Carry out any other duties as requested by the Practice Manager or Operations Manager.

Other General Conditions

Holiday entitlement is five working weeks per year (pro rata) plus any Bank Holidays that fall on a normal working day.

All employees are required to adhere to the Health and Safety at Work Act (1974)

The job description will be subject to periodic reviews and may be changed in consultation with the post holder.

On Appointment the post holder must agree to abide by the Statement of Terms and Conditions of Service and the Contract requirements; all published Surgery protocols; policies; procedures; guidelines and work-rules; and any other approved instruction & documentation that may be amended and issued from time to time.

Person Specification

Experience

Essential

• Experience of working accurately and calmly under pressure
• Excellent Communication Skills
• Can demonstrate versatility, flexibility and enthusiasm

Desirable

• Experience of working in a GP practice
• Previous NHS or other public service experience

Qualifications

Essential

• Excellent communication skills
• Face to Face Customer Experience
• Recent use of computer systems

Desirable

• Previous NHS or other public service experience
• Medical terminology training
• Familiarity with clinical records and appointment systems

Employer details

Employer name

Vine Surgery Partnership

Address

Hindhayes Lane

Street

Somerset

BA16 0ET

United Kingdom

Employer's website

https://www.vinesurgery.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

• Undertake acute and non-urgent clinical consultations, both face-to-face and via telephone.

• Carry out same-day acute triage using the clinical system during contracted hours [08:00 to 18:30].

• Process Electronic Prescription Service [EPS] requests accurately and efficiently.

• Review and action Docman tasks, including hospital letters and other clinical correspondence.

• Review pathology and blood test results, taking appropriate clinical action.

• Conduct structured medication reviews:- Face-to-face- Via telephone- For housebound patients- For patients in nursing and residential care homes

• Regularly review prescribing data to ensure clinical appropriateness and cost-effectiveness.

• Prescribe in accordance withGMMMG and local prescribing guidelines.

• Support clinical audits related to prescribing and medicines management.

• Plan and deliver seasonal flu vaccination clinics.

Please see attached job description for further details.

Person Specification

Qualifications

Essential

• Registered with the GPhC
• Prescribing qualification [MPharm or equivalent]
• Training in acute and minor ailments
• Clinical triage and assessment skills

Experience

Essential

• Post-qualification experience in patient care within general practice and working as part of a multidisciplinary team.
• Experience in patient consultations and working alongside GPs.
• Clinical pharmacy experience in a primary care setting.
• Strong critical appraisal skills.
• Up-to-date Safeguarding Level 3 for adults and children.
• Experience processing blood results, managing Docman (hospital letters, SCAs), conducting medication reviews, and supporting 2-cycle audits.

Desirable

• Knowledge of QOF, local enhanced services, and contractual requirements.
• Experience in clinical research and optimising practice income.

General

Essential

• Maintain a professional appearance and act as an advocate for the practice.
• Be flexible and responsive to patient needs.
• Support medical students and other learners in the practice, including shadowing opportunities.

Knowledge and Skills

Essential

• Conduct medication reviews, administer vaccinations, and triage acute medical issues for adults and children.
• Undertake audits, present findings in practice meetings, and adhere to GMMC guidelines.
• Work collaboratively within the practice to optimise income and maintain a positive workplace environment.
• Use initiative while functioning effectively as part of the wider primary care team.
• Liaise with local pharmacies, hospitals, secondary care providers, and the ICB MOT department.
• Demonstrate excellent communication skills with all practice staff, including the reception team.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

BARDOC

Address

Rock Healthcare - Moorgate PCC

22 Derby Way

Bury

Lancashire

BL9 0NJ

United Kingdom

Employer's website

http://bardoc.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Please see attached Job Description and Specification for further details of the role. Informal enquiries welcome.

Person Specification

Qualifications

Essential

• GMC registration with a licence to practise.
• Qualified Medical Practitioner holding MBBS, MBChB or equivalent medical degree.
• Completion of GP Specialty Training and inclusion on the GMC GP Register.
• Evidence of continued professional development (CPD).
• Eligibility to work in the UK.
• Current indemnity cover or willingness to obtain appropriate cover prior to commencement.

Desirable

• Membership of the Royal College of General Practitioners (MRCGP).
• Additional qualifications in areas such as women's health, dermatology, minor surgery, diabetes, palliative care, or medical education.
• Training in mentorship, supervision, or teaching.

Experience

Essential

• Experience working as a GP in a primary care setting.
• Ability to manage a wide range of acute and chronic medical conditions.
• Experience of multidisciplinary team working.
• Experience of safeguarding children and vulnerable adults.
• Competence in clinical decision-making and risk management.
• Experience using clinical systems and electronic patient records.
• Excellent communication skills with patients, carers, and colleagues.
• Commitment to delivering high-quality, patient-centred care.

Desirable

• Experience working within NHS General Practice.
• Experience of QOF, Enhanced Services, and population health management.
• Experience supervising GP trainees, foundation doctors, or medical students.
• Experience in leadership, service development, or quality improvement initiatives.
• Experience in minor surgery, joint injections, contraceptive services, or other specialist clinics.
• Experience of digital consultations and remote patient management

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

The Centre Practice

Address

Fareham Health centre

Osborn Road

Fareham

Hampshire

PO16 7ER

United Kingdom

Employer's website

https://www.farehamcentrepractice.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Liaises with patients, doctors, staff, other support staff, nursing staff, both surgery and attached, community nursing teams, mental health groups, funeral directors, counsellors, pharmacy, social services, commissioning groups, secondary care (acute and community hospitals), care homes, complex care hub and social prescribers

Job Purpose, Aims and Profile

The Patient Assistant post is a skilled position providing a high level of service to patients, internal and external clients and institutions. The post-holder:

works in Reception working with the Rapid Health triage system; dealing with enquiries; advising on doctors and nurses availability; recording and passing messages on accurately and efficiently; carrying out a range of related reception duties as appropriate.

Working Hours and Work Schedule

Surgery working week: 08.00 6.45pm Monday to Friday, 08.00 08.00 pm on selected dates. Shared rota with 4 other local practices.

Working hours; normal working schedule between 08.00 and 06.45pm or 08.00 pm Monday to Friday as required.

Occasional Saturdays throughout the year on a rota basis.

Monday; Tuesday; Wednesday; Thursday; Friday: daily schedules to be determined.

The post-holder will be required to cover for colleagues who are absent on annual leave or sickness.

Duties and Responsibilities

4.1Reception

Open up surgery, switch on PCs and set up systems ready for the working day

Receive and log-in patients and visitors when they enter the surgery;

Manage & process all patient appointments using Rapid Health triage system and EMIS Web computer system;

Deal with all patient enquiries relating to appointments, surgeries and clinics;

Covering for sickness and annual leave for colleagues

Advise patients on availability of particular doctors/nurses;

Hand repeat prescriptions to patients;

Record requests for doctor visits and Patient Summaries for visits

Handle emergency requests for duty doctor;

Relaying messages for doctors and administrative staff;

Update; maintain; file & retrieve patient records as appropriate;

Close surgery, ensure building security particularly doors/windows and set alarm after closing.

Keep waiting room tidy after sessions or clinics keep prescription rack clear of old prescriptions and letters.

Organise notice boards

Ensure order, safety and comfort of patients; report and deal with disturbances.

Sort prescription requests, both electronic and manual; guided by the Pharmacy Team.

Record any acute prescriptions and pass to the pharmacy team for consideration.

Contact patients (when requested) to pass on doctors instructions and requests.

Sort and place prescriptions ready for collection or according to their destination.

Process new patient registrations and questionnaires.

Managing the diary recall system.

General Administrative and Clerical duties

Attend for staff training when necessary;

Photocopying as requested;

Assist in compilation of statistics;

Filing of paper medical records

Attend any other training courses deemed necessary by the Practice Manager or Operations Manager

Carry out any other duties as requested by the Practice Manager or Operations Manager.

Other General Conditions

Holiday entitlement is five working weeks per year (pro rata) plus any Bank Holidays that fall on a normal working day.

All employees are required to adhere to the Health and Safety at Work Act (1974)

The job description will be subject to periodic reviews and may be changed in consultation with the post holder.

On Appointment the post holder must agree to abide by the Statement of Terms and Conditions of Service and the Contract requirements; all published Surgery protocols; policies; procedures; guidelines and work-rules; and any other approved instruction & documentation that may be amended and issued from time to time.

Person Specification

Experience

Essential

• Experience of working accurately and calmly under pressure
• Excellent Communication Skills
• Can demonstrate versatility, flexibility and enthusiasm

Desirable

• Experience of working in a GP practice
• Previous NHS or other public service experience

Qualifications

Essential

• Excellent communication skills
• Face to Face Customer Experience
• Recent use of computer systems

Desirable

• Previous NHS or other public service experience
• Medical terminology training
• Familiarity with clinical records and appointment systems

Employer details

Employer name

Vine Surgery Partnership

Address

Hindhayes Lane

Street

Somerset

BA16 0ET

United Kingdom

Employer's website

https://www.vinesurgery.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Role

The post holder is responsible for booking patient appointments, visits and associated administrative duties. In addition, the post holder will support the referral, triage and appointment booking processes using Trust systems and waiting lists to contact and offer patients appointments and assist and support the Matron/ Shift Leader with day-to-day clerical activities at the ward level.

The successful candidate will-

Be able to deal face to face and on the telephone with a wide range of public and professional staff courteously and professionally and always maintain confidentially.

Undertake clerical duties answering the telephone and relaying messages and enquiries promptly.

Provide effective verbal, written and electronic communications.

Main Duties and Responsibilities

Assisting and supporting the Matron/ Shift Leader with day-to-day clerical activities.

Act as the first point of contact for the patients dealing appropriately with all communications and tasks, including sensitive issues.

Answering the telephone and dealing appropriately with all enquiries, redirecting to relevant staff and departments in a timely manner.

Deal with incoming telephone calls from expectant/ new mums, other relatives, midwives, GP surgeries and other hospital trusts.

Maintain the admission, discharge, and transfer activity of all patients within the department.

Use Trust systems, including waiting list and patient tracking list information, to ensure patients are booked and scheduled in the correct order.

Arrange patient follow-up appointments as directed by medical / nursing staff, informing patients of appointments.

Escalate issues related to the booking and scheduling of patient appointments in agreed timescales to supervisory and management staff.

Handle enquiries from patients and staff concerning appointment booking and scheduling through a variety of media, although predominantly through telephone

Enter data and maintain of safeguarding database, ensuring information is updated in a timely manner.

Liaising with other departments and staff to obtain /deliver information relating to patients and department management.

Deliver a high level of customer service in all interactions with patients, their relatives, carers and staff to ensure the highest standards in respect of patient privacy and dignity.

Ensures data entry onto Trust systems is consistent with workflows and follows standard operating procedures.

Patient Record Maintenance- Ensuring correct and accurate personal details are up to date on all patient documentation.

Follow departmental policies and standard operating procedures for the undertaking of work tasks and duties.

Support Trust and departmental processes for reviewing and managing data quality issues related to booking and scheduling activity.

Follow Trust policy in relation to processes for assessment and management of potential overseas visitors, including the accurate recording of information and escalation of concerns to the line manager.

Use local and national systems such as the NHS Spine, CRIS, Meditech, K2 and other systems to enable the booking and scheduling of appointments.

Maintain an up-to-date electronic and paper office filing system appropriate to the relevant department and undertake the filing of patient records following the Trusts Records Management Policy and the filing responsibilities for each clinical area.

Assist the ward staff with general administrative duties, e.g. photocopying, dealing with department mail and distributing as required. Submit requests for case notes stored off-site.

Maintain ward stationary stock levels as required

Other Responsibilities:

Operate within the required behaviours and values of the Trust leading by example in delivering the service's performance.

Manage workload in agreement with the line manager.

Communicate and establish working relationships as appropriate concerning workload, activities, and job roles with colleagues within the service and wider Trust.

Undertake general administration support within the service as required and directed by the line manager.

The content of this Job Description represents an outline of the post only and is, therefore, not a precise catalogue of duties and responsibilities. The Job Description is therefore intended to be flexible and is subject to review and amendment in the light of changing circumstances following consultation with the post holder.

Person Specification

Skills, Knowledge & Aptitudes

Essential

• Good level of numeracy and literacy skills.
• Able to communicate clearly both in verbal and written communications.
• Basic keyboard & PC skills.
• Working knowledge of Microsoft Office packages, i.e., Outlook, Word, Excel
• Organised and methodical with an attention to detail.
• Professional and friendly telephone manner
• Able to maintain accuracy to high standards

Qualifications & Learning

Essential

• Educated to GCSE level or equivalent, including English and Mathematics.
• European Computer Driving Licence (ECDL) Qualification or equivalent.

Desirable

• Additional Customer Service or Administration qualifications, such as an NVQ Qualification

Other

Essential

• Keen to develop personal skills Good work attendance
• Flexibility & motivation
• Able to change duties at short notice
• Occupational Health cleared to perform the duties of the role

Personal Qualities

Essential

• Flexible and adaptable to change Ability to work to a deadline and to prioritise own workload.
• Ability to work on own unsupervised Courteous and friendly .
• Be able to work under pressure in a busy environment.
• Ability to work independently or as part of a team.
• Able to multitask.
• Capable of dealing with sensitive and confidential documents and situations.

Desirable

• Able to implement new ideas to benefit patients, staff and the working environment

Experience

Essential

• Experience working in an NHS reception or equivalent appointment booking environment.
• Previous experience of data entry/ input.

Desirable

• Knowledge of a hospital-based Patient Administration System.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Liverpool Women's NHS Foundation Trust

Address

Liverpool Women's Hospital

Crown Street

Liverpool

L8 7SS

United Kingdom

Employer's website

https://www.liverpoolwomens.nhs.uk/ (Opens in a new tab)