Job description

Job responsibilities

JOB DESCRIPTION

JOB TITLE: HEALTHCARE ASSISTANT

REPORTS TO: SENIOR PRACTICE NURSE (Clinically)

PRACTICE MANAGER (Administratively)

HOURS: As per contract

LOCATION: Crown Street Surgery

Job summary:

Working under the direct supervision of the senior practice nurse and strictly in accordance with specific practice guidelines and protocols, the healthcare assistant will assist the practice clinical team in the provision and delivery of prescribed programmes of patient care.

Duties and responsibilities (Clinical and Administrative) :

The HCA will regularly work without supervision on assigned tasks involving direct care in support of the registered nurses. These duties, working to agreed practice protocols, will include:

Aspects of new patient registration health checks and CVD risk assessment

Weight checks

Routine blood pressure monitoring

Ambulatory blood pressure monitoring

Dealing with pathology samples either by sending to the pathology laboratory or testing in surgery as appropriate

Simple first aid

Ear Syringing

Wounds & Dressings

B12 injections under Patient Group Direction

Influenza immunisations under Patient Group Direction

Dietary / lifestyle advice

Minor Surgery assistant

INR monitoring

Assist and chaperone the doctors when required.

Phlebotomy (including paediatric)

Maintaining and ordering stock supplies

Assisting with data collection

Simple assessments eg. wheelchair assessments

Assisting with chronic disease call and recall systems

Assisting with audit

Ensure all appropriate information is entered on the patients computer record through the correct templates.

Assisting with claims for services relating to nursing and HCA care as required.

Confidentiality

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately

In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential

Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Ensure accurate notes of all consultations and treatments are recorded in the patients notes on the clinical computer system as appropriate.

Ensure accurate completion of all necessary documentation associated with patient health care and registration with the practice/s.

Health & Safety

The post-holder will implement and lead on a full range of promotion and management their own and others health and safety and infection control as defined in the practice Health & Safety policy, the practice Health & Safety manual, and the practice Infection Control policy and published procedures. This will include (but will not be limited to):

Using personal security systems within the workplace according to practice guidelines

Awareness of national and local standards of infection control and cleanliness and regulatory / contractual / professional requirements, and good practice guidelines

Responsible for the correct and safe management of the specimens process, including collection, labelling, handling, use of correct and clean containers, storage and transport arrangements

Management and maintenance of Personal Protective Equipment (PPE) for the practice, including provision, ordering, availability and ongoing correct usage by staff

Responsible for hand hygiene across the practice

Ownership of infection control and clinically based patient care protocols, and implementation of those protocols across the practice

Active observation of current working practices across the practice in relation to infection control, cleanliness and related activities, ensuring that procedures are followed and weaknesses / training needs are identified, escalating issues as appropriate

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks across clinical and patient process

Making effective use of training to update knowledge and skills, and initiate and manage the training of others across the full range of infection control and patient processes

Monitoring practice facilities and equipment in relation to infection control, ensuring that provision of hand cleansing facilities, wipes etc are sufficient to ensure a good clinical working environment. Lack of facilities to be escalated as appropriate.

Safe management of sharps procedures including training, use, storage and disposal

Using appropriate infection control procedures, maintaining work areas in a tidy, clean and sterile, and safe way, free from hazards. Initiation of remedial / corrective action where needed or escalation to responsible management

Actively identifying, reporting, and correction of health and safety hazards and infection hazards immediately when recognised

Keeping own work areas and general / patient areas generally clean, sterile, identifying issues and hazards / risks in relation to other work areas within the business, and assuming responsibility in the maintenance of general standards of cleanliness across the business in consultation (where appropriate) with other sector managers

Undertaking periodic infection control training (minimum twice annually)

Routine management of own team / team areas, and maintenance of work space standards

Waste management including collection, handling, segregation, container management, storage and collection

Spillage control procedures, management and training

Decontamination control procedures, management and training, and equipment maintenance

Maintenance of sterile environments

Demonstrate due regard for safeguarding and promoting the welfare of children.

Equality and diversity

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional development

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development

Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Maintain and develop professional development and education either virtually or by attendance at courses and study days as deemed useful or necessary for the needs of the service

Quality

The post-holder will strive to maintain quality within the practice, and will:

Alert other team members to issues of quality and risk

Assess own performance and take accountability for own actions, either directly or under supervision

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance

Work effectively with individuals in other agencies to meet patients needs

Effectively manage own time, workload and resources

Communication:

The post-holder should recognize the importance of effective communication within the team and will strive to:

Communicate effectively with other team members

Communicate effectively with patients and carers

Recognize peoples needs for alternative methods of communication and respond accordingly

Contribution to the Implementation of Services:

The post-holder will:

Apply practice policies, standards and guidance

Discuss with other members of the team how the policies, standards and guidelines will affect own work

Participate in audit where appropriate

Assist in practice audits, CQC compliance evidence, QOF recalls and Ealing Standards

Student/staff education and training

Contribute towards the education and training of Nursing Associate students, health care support workers, medical students and those new to Primary care roles (including GP trainees).

The induction of relevant members of practice staff with special responsibility for Health Care Assistants as required.

Flexibility

This role profile is intended to provide a broad outline of the main responsibilities only. Further possible patient care needs may arise for which the surgery will provide training for. The post holder will need to be flexible in developing the role to ensure business needs are satisfied.

Person Specification

Qualifications

Essential

• GCSE grade A to C in English and Maths
• Qualified in NVQ level 2 or 3 in Health and Social Care
• Right to work in the UK
• Basic computer skills to navigate clinical software (ideally SystmOne)
• Previous experience working in GP / Primary care

Desirable

• Qualified in Phlebotomy (Adult and Paediatrics)
• Training completed in INR monitoring
• Holding, working towards, or willing to undertake additional qualification in asthma, diabetes, COPD, family planning

Experience

Essential

• Good communication skills both written and verbal
• Evidence of IT literacy and keyboard skills
• Knowledge of needs of patients with long term conditions including Asthma, COPD, Diabetes, Hypertension, Cardiovascular Disease
• Wound care/removal of sutures and staples
• ECGs
• Venepuncture
• New patient checks
• Understanding the importance of evidence-based practice
• Understand the requirement for PGDs and PSDs
• Evidence of team working skills and ability to build working relationships with colleagues and patients
• Evidence of ability to work autonomously appropriately
• Aware of accountability of own role and others role in a nurse led service
• Ability to respect patient and
• practice confidentiality

Desirable

• Experience of working in a busy clinical environment covering a range of HCA duties
• Awareness of local and national health policy
• Awareness of GMS contract and national/local enhanced services
• Awareness of clinical governance issues in primary care

Other

Essential

• Ability to work under pressure and to tight deadlines
• Ability to put people at ease in stressful situations
• Commitment to ongoing professional development
• Ability to provide high standard of care
• Good interpersonal and communication skills
• Flexible, reliable and enthusiastic

Desirable

• Experience and interest in education within a primary care setting
• Able to do home visits if needed using own care

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Crown Street Surgery

Address

21-23 Crown Street, 2 Lombard Court

Acton

W3 8SA

United Kingdom

Employer's website

https://www.crownstreetsurgery.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Perform Phlebotomy duties including INRs

Perform and record biometric measurements ( BP readings, pulse rate and rhythm, temperature, height, weight)

Provide NHS Health Checks in accordance with the service specification

Perform ECGs

Administer Flu, Pneumococcal and B12 vaccines

Assist GP during Minor Surgery

Perform basic dressing changes

Undertake home visits as appropriate to competence

adhere to infection control guidelines

assist with womens health clinics and minor surgery as required

While seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential.

Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Person Specification

Qualifications

Essential

• Previous experience as a Healthcare Assistant, preferably within General Practice or Primary Care. Experience working within the NHS.
• Competent in phlebotomy, blood pressure monitoring, height/weight/BMI measurements, urinalysis and basic health checks. Experience undertaking NHS Health Checks.
• Experience in ECG recording, spirometry, peak flow measurement, wound care/dressings, suture/staple removal, assisting with minor surgery, vaccinations where appropriately trained and permitted, and long-term condition monitoring.
• Experience managing own clinical appointment lists/workload.

Desirable

• NVQ/QCF Level 2 or 3 in Health & Social Care, Healthcare Support or equivalent. Care Certificate.
• Knowledge of General Practice and Primary Care services. Understanding of QOF, chronic disease management, health promotion and disease prevention.
• Experience using GP clinical systems such as SystmOne or EMIS Web. Experience with NHS IT systems.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Riverside Health Partnership

Address

Riverside Walk

Retford

Nottinghamshire

DN22 6FB

United Kingdom

Employer's website

http://riversidehealth.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job Summary

You will be registered with the NMC and revalidation will be undertaken in line with NMC requirements

You will be working as part of a multi-disciplinary team to monitor care under direct or indirect supervision, using a wide range of skills you have including (but not limited to);

complement the role of the lead nurse, GP and other Health Professionals

make the best use of clinical skills within the practice in order to promote well-being and maximise health gain for patients.

provide a safe, high quality and accessible treatment room service to patients.

As a Practice Nurse you will act within your professional boundaries, providing care for patients from initial history taking, clinical assessment, diagnosis, treatment, and evaluation of their care under supervision

You will show safe clinical decision-making and expert care for patients within the general practice, in consultation with the duty GP. You will work with the multi-disciplinary general practice team to support the delivery of policy and procedures and meet the needs of patients.

Supervision and mentoring will be provided by the appropriate senior medical staff - the type of support will depend on the post holders skills and knowledge and determined by our clinical governance arrangements.

Key Responsibilities

The Practice Nurse will work with the nursing team and other members of the multi professional team, providing and monitoring the condition and health needs of patients within their care, contributing to the ongoing assessment, as agreed with supervising clinicians and in line with the service pathways. You will be expected to support patients in the management of long term conditions (Asthma, Diabetes and COPD), Cervical Cytology, Family planning, Child Health/Immunisations, Wound Management, Travel Immunisations, and all other general treatment room duties.

CLINICAL RESPONSIBILITIES

Deliver high quality, compassionate care with a focus on promoting health, self-care, and independence.

Carry out specific delegated clinical tasks and responsibilities to a competent standard

Working without direct supervision (where appropriate) within designated parameters of practice of the Practice Nurse role, accessing clinical and care advice when needed

Recognise issues relating to safeguarding vulnerable children and adults and report any problems or raise concerns to the appropriate registered care

Exercise professional accountability and comply with practice policy in relation to the safe administration of medicines

Use electronic records to record the outcome of assessment and evaluation of care

Assist in the assessment of and management of risk across the environment where care is being administered

Assist with the implementation and monitoring of clinical standards and outcomes

Develop a working knowledge of other providers resources and referral systems to ensure individuals needs are met, within parameters of practice

Demonstrate good understanding of principles of consent and ensure valid consent is obtained prior to undertaking nursing and care procedures

Demonstrate a good understanding of the Mental Capacity act / Deprivation of Liberties and applies principles to everyday practice seeking advice / guidance from Registered Nurse or another registered professional as required

Deliver effective care following plans determined by the registered nurse or other registered care professional and provide feedback on progress against the plan

ADMINISTRATION

Contributes and participates in audits, evaluation, and clinical standard setting within the Practice

Accurate and timely summarising of patient records and read-coding patient data

Complete all required paperwork for legal and administrative purposes in accordance with relevant standards

Ensure that all practice policies are fully implemented

Assisting with CQC preparation and compliance.

Assist with clinical stock control and ordering

Work in accordance with all governance and internal systems relating to the management of clinical data and systems

Person Specification

Experience

Essential

• Understanding of the scope of the role of the Practice Nurse in context of the nursing and interdisciplinary team and the organisation, and how the role may contribute to service development
• Understands and acts in line with NMC professional standards for practice contained within The Code.
• Knowledge of when to seek advice and escalate to the appropriate professional for expert help and advice
• Understand requirements for NMC professional Revalidation
• Understanding of the importance of following procedures and treatment plans
• Experience of working in teams under appropriate supervision as part of a multi-disciplinary team
• Insight into how to evaluate own strengths and development needs, seeking advice where appropriate
• Experience of providing and receiving complex, sensitive information
• Ability to take part in reflective practice and clinical supervision activities
• Ability to organise and prioritise own delegated workload

Desirable

• Minimum 2 years experience in general practice

Qualifications

Essential

• Practice Nursing Degree
• Post Registration GPN diploma
• Registered on the NMC register
• Cervical sample taker qualification and updates

Desirable

• Contraception qualification
• Experienced in long term conditions management

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Prince of Wales Medical Centre

Address

52 Prince Of Wales Road

London

NW5 3LN

United Kingdom

Employer's website

https://www.princeofwalesgrouppractice.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Medical Receptionist Job Responsibilities and Duties

• Greets patients in the facilities and over the phone.
• Assists doctors, nurses, and patients.
• Schedules doctors and nurse appointments for patients.
• Performs clerical and administrative tasks.
• Coding of clinical letters.
• Issues repeat prescriptions
• Maintains and keeps patient information confidential at all times.

Person Specification

Experience

Desirable

• Experience of working in a GP practice
• Experience of using Systmone
• Experience of using Microsoft office
• The above experience is preferred but not essential as training will be provided to the successful candidate

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Royston Group Practice

Address

Midland Road

Royston

Barnsley

South Yorkshire

S71 4QW

United Kingdom

Employer's website

https://www.roystongrouppractice.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Helping others improve and turn their lives around there's no better feeling. Its what we do for thousands of people at more than 150 sites across the UK. Be a part of it.

Make a real difference in mental health and neurorehabilitation

Helping others improve and turn their lives around is one of the most rewarding things you can do.

At Cygnet, this is what we do every day for thousands of people across more than 150 services and sites throughout the UK.

We are looking for an outstanding, compassionate and experienced Senior Support Worker with a passion for delivering excellent care to join our team at Cygnet Paddocks in Widnes.

You'll be working 42 hours per week, across days, nights and alternate weekends, making a positive difference to the lives of the people in our care.

This is a rewarding opportunity for candidates looking for Mental Health Support Worker jobs in Widnes, Support Worker jobs near Liverpool, or a specialist role supporting men with acquired brain injury, neurological conditions, complex mental health needs and behaviours that challenge.

About Cygnet Paddocks

Cygnet Paddocks is our specialist neuropsychiatric rehabilitation hospital for men, located in Widnes in the North West. The service provides a dedicated care pathway for men affected by acquired brain injury or neurological conditions, where behaviours that challenge may be the main barrier to recovery and rehabilitation.

The service supports the Level 1 Neuropsychiatric Rehabilitation Pathway for the North West, with a focus on adult males. Cygnet Paddocks has individually designed wards to support a clear and distinctive care and treatment pathway for people affected by acquired brain injury.

The in-house interdisciplinary team includes neuropsychiatry, psychology, occupational therapy, speech and language therapy, physiotherapy, nurses and support workers, all working together to keep the individual at the heart of their care and discharge planning.

Cygnet Paddocks is rated Good overall by the Care Quality Commission, with the Caring domain rated Outstanding.

A role for people with mental health experience

This role is ideal for someone who already has experience in a mental health, healthcare, care, rehabilitation or support setting.

You may have worked as a:

• Senior Support Worker

• Team Leader

• Mental Health Support Worker

• Support Worker

• Healthcare Assistant

• Rehabilitation Assistant

• Brain Injury Support Worker

• Complex Needs Support Worker

• Care Assistant

• Residential Support Worker

• Recovery Worker

• Hospital Support Worker

Experience supporting people with mental health needs, acquired brain injury, neurological conditions, challenging behaviours, physical health needs, safeguarding, personal care or emotional wellbeing would be highly valuable.

If you are calm under pressure, resilient, compassionate and confident working in a specialist care environment, this could be the next step in your career.

Shift Pattern

You'll work a structured rota across days, nights and alternate weekends.

Your rota will include:

• Week 1: Monday, Tuesday, Saturday and Sunday

• Week 2: Wednesday, Thursday and Friday

• Day shifts: 8:00am to 8:30pm

• Night shifts: 8:00pm to 8:30am

This pattern gives you consistency, regular days off and the opportunity to build strong working relationships with colleagues and service users.

Your Day-to-Day

As a Senior Support Worker at Cygnet Paddocks, you'll play a key role in supporting men through their recovery and rehabilitation journey and supporting management in the day-to-day running of the service.

Your responsibilities will include:

As a Senior Support Worker, you will:

• Offer enhanced care with a flexible and person-centred approach to all individuals in our care

• Support individuals to complete personal care activities while promoting dignity, choice and independence

• Provide guidance and encouragement through physical and emotional support

• Learn about individuals specific needs and provide support in the most appropriate way

• Assist with medical and welfare needs and report concerns as required

• Support individuals to manage their behaviour and work towards agreed goals

• Support management in the day-to-day running of the service

• Undertake supervisory and administrative responsibilities, including supporting and supervising support workers

• Safeguard individuals and maintain a safe, clean and supportive environment for all

You are

We are looking for people who are genuinely driven to make a difference.

• An experienced Support Worker ready to step up to a new challenge

• Experienced in a similar mental health, care, health care or support setting, ideally with at least 2 years experience

• Genuinely driven to make a difference in peoples lives

• Confident, assertive & ambitious for yourself, service users & the organisation

• An excellent communicator & good team player

• Sensitive & intuitive with the energy required to provide a trusting, stimulating & varied environment

• Calm, resilient and able to respond positively in challenging situations

• Able to empower & support service user independence

• Energetic and motivated to provide a trusting, stimulating and varied environment

• Passionate about empowering people and supporting independence

• Committed to delivering safe, compassionate and person-centred care

• Organised, committed & keen to develop your management & leadership skills

Why Cygnet? We'll offer you...

At Cygnet, our perks go way beyond pension schemes and professional development. We want you to feel supported both in and out of work.

• £14.23 per hour, increasing to £14.48 per hour after18 months

• 42 hours per week

• A rewarding role with the opportunity for overtime

• Regular coaching and appraisal

• Expert supervision and peer support

• Paid breaks

• Employee discount savings

• 24-hour free GP helpline

• Discounted gym membership

• Blue Light Card discount

• Free eye tests

• On-site benefits, including free meals

• Shopping, travel and leisure discounts

• A range of healthcare and financial benefits

• Excellent professional development opportunities

• The chance to build a meaningful career in specialist mental health and neurorehabilitation care

Ready to Make a Difference?

If you care about making a difference, we want to talk to you.

Join Cygnet Paddocks in Widnes as a Support Worker and help men with acquired brain injury, neurological conditions and complex mental health needs progress through recovery and rehabilitation.

Apply now to start making a difference with Cygnet.

Successful candidates will be required to undergo an enhanced DBS check.

Frequently Asked Questions:

Where is Cygnet Paddocks located?

Cygnet Paddocks is located on Wilmere Lane, Widnes, Cheshire, WA8 5UY, in the North West.

Is this role suitable for candidates from Liverpool?

Yes. This role is suitable for candidates looking for Support Worker jobs near Liverpool, mental health jobs in Widnes, or specialist care roles across the wider Liverpool City Region, Halton, Runcorn, St Helens and Cheshire.

What type of service is Cygnet Paddocks?

Cygnet Paddocks is a specialist neuropsychiatric rehabilitation hospital for men affected by acquired brain injury or neurological conditions.

Do I need mental health experience?

Yes, we are ideally looking for candidates with experience in a similar setting, particularly mental health, ABI, neurorehabilitation, complex needs, health care or support work.

What hours will I work?

You'll work 42 hours per week across days, nights and alternate weekends, with 12-hour shifts from 8:00am to 8:30pm and 8:00pm to 8:30am.

What is the hourly rate?

The role pays £14.23 per hour, increasing to £14.48 per hour after18 months.

Is Cygnet Paddocks rated by the CQC?

Yes. Cygnet Paddocks is rated Good overall by the Care Quality Commission, with Caring rated Outstanding.

What next?

If you care about making a difference we want to talk to you.

Click the button to apply

Person Specification

General Requirements

Essential

• Please refer to job description above

Desirable

• Please refer to job description above

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Cygnet Health Care

Address

Widnes

WA8 5UY

United Kingdom

Employer's website

https://www.cygnethealth.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

• Deal with all general enquiries, explain procedures and make new and follow-up appointments.
• Use of judgment to ensure that patients with no prior appointment who need urgent consultation are seen in a logical and non-disruptive manner.
• Explain practice arrangements and formal requirements to new patients.
• Receive and make telephone calls as required.
• Ensuring new patients are registered onto the computer system promptly and accurately.
• Enter requests for home visits into the computer.
• Action repeat prescription requests.
• Advise patients of relevant charges for private work (non-General Medical Services).
• Retrieve and re-file records as required.
• Ensure correspondence, reports, results etc. are filed electronically promptly and in correct patient record.
• Opening and closing premises.
• Undertake any other additional duties appropriate to the post as requested by the Partners, Practice Manager or Operations Manager.

Applicants must be able to adhere to strict confidentiality, GDPR, Equality & Diversity and Quality guidelines.

Person Specification

Experience

Essential

• Computer literate, good communication skills, good telephone manner, able to prioritise work, keyboard and computer skills, ability to adapt to changing circumstances, previous receptionist experience, customer service, computer experience, general office procedures, customer care filing systems (paper & electronic), works well in a team, works well under pressure, friendly, kind and caring.
• Good general standard of education to include Maths & English qualifications. Good communication skills.

Desirable

• Experience working in a GP Practice and use of SystmOne.
• Ability to touch type, hospital or other medical environment experience, medical terminology, patient information systems.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Stapenhill Medical Centre

Address

Fyfield Road

Burton-on-trent

Staffordshire

DE15 9QD

United Kingdom

Employer's website

http://www.stapenhillmedical.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Core Responsibilities:

• Consult with patients and their families to undertake assessments of patient need
• Deliver and assist clinical staff in the provision of treatment, preventative care, health promotion, long-term condition management and patient education
• Be an integral part of the general practice team
• Maintain accurate and comprehensive, contemporaneous patient record keeping using EMIS or other clinical software
• Report and record all accidents, incidents and complaints and refer immediately to the Practice Manager and appropriate practice nurse or duty doctor on call.
• Provide clinical support to registered nurses and other healthcare professionals within the organisation
• Deliver basic clinical care interventions under supervision, supporting continuity of care and patient safety initiatives
• Act as a chaperone as required
• Ensure specimens are recorded and ready for onward transportation
• Provide support during minor operations as required
• Ensure clinical waste is removed from clinical areas and sharps bins replaced in accordance with the organisations Policy
• Work within national and local protocols where these exist
• Recognise the boundaries of their practice and know when and to whom patients should be referred
• Support in the delivery of enhanced services and other service requirements
• Support the administrative team on an as-required basis
• Undertake all mandatory training and induction programmes

• Attend staff development training programmes as appropriate, for example BLS training.
• To be familiar with emergency procedures including fire, resuscitation and health and safety
• Contribute to and embrace the spectrum of clinical governance
• Attend team meetings for the purpose of maintaining an informed interest in the work undertaken at the surgery and contribute to the primary healthcare team objectives.
• Be familiar with and adhere to practice policies and protocols.
• Maintain a clean, tidy, effective working area at all times
• Attend a formal appraisal with their manager at least every 12 months. Once a performance/training objective has been set, progress will be reviewed on a regular basis so that new objectives can be agreed

In addition to the primary responsibilities, the Healthcare Assistant has the following wider responsibilities:

• Participate in any audits as directed
• Participate in local initiatives to enhance service delivery and patient care
• Support and participate in shared learning
• Complete opening and closing procedures in accordance with the duty rota

This job description is not exhaustive, and you will be required to carry out any other duties that may be required by the practice either on a temporary or permanent basis.

To always follow the practice code of conduct

Personnel:

• Maintain good professional relationships
• Take reasonable care of his/her/their own safety and that of other persons who may be affected by his/her/their act or omission
• Co-operation with the practice to ensure all members of the team adheres to statutory regulations/policies and codes of practice and departments safety rules
• Offer innovative ways of working and opportunities to facilitate learning
• Maintains a caring environment through the support of colleagues
• Takes an active involvement in staff meetings

Confidentiality:

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
• In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & Safety:

To implement and lead on a full range of health promotions. Manage their own and others health and safety and infection control as defined in the practice Health & Safety policy, and to adhere to the infection control policy and guidelines. This will include (but will not be limited to):

• Using personal security systems within the workplace according to practice guidelines
• Awareness of national standards of infection control and cleanliness and regulatory / contractual / professional requirements, and good practice guidelines
• Responsible for the correct and safe management of the specimens process including collection, labelling, handling, use of correct and clean containers, storage and transport arrangements
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks across clinical and patient process
• Making effective use of training to update knowledge and skills, and initiate and manage the training of others across the full range of infection control and patient processes
• Safe management of sharps procedures including training, use, storage and disposal
• Using appropriate infection control procedures, maintaining work areas in a tidy, clean and sterile, and safe way, free from hazards. Initiation of remedial / corrective action where needed or escalation to responsible management
• Actively identifying, reporting, and correction of health and safety hazards and infection hazards immediately when recognised
• Keeping own work areas and general / patient areas generally clean, sterile, identifying issues and hazards / risks in relation to other work areas within the business, and assuming responsibility in the maintenance of general standards of cleanliness across the business in consultation (where appropriate) with other sector managers
• Undertaking periodic infection control training (minimum annually)
• Demonstrate due regard for safeguarding and promoting the welfare of children. Ability to recognise signs and symptoms of child abuse

Equality & diversity:

Will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional development:

Will participate in any training programme implemented by the practice as part of this employment, such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Quality:

Will strive to maintain quality within the practice, and will:

• Alert other team members to issues of quality and risk
• Assess own performance and take accountability for own actions, either directly or under supervision
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
• Work effectively with individuals in other agencies to meet patients needs
• Effectively manage own time, workload and resources

Communication:

Should recognise the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members
• Communicate effectively with patients and carers
• Recognize peoples needs for alternative methods of communication and respond accordingly

Contribution to the implementation of services:

• Apply practice policies, standards and guidance
• Discuss with other members of the team how the policies, standards and guidelines will affect own work
• Participate in audit where appropriate
• Support the practice in achieving quality indicators and targets

Person Specification - Health Care Assistant

Qualifications & Training

Essential:

• NVQ Level 2 or 3 in Health and Social Care (or equivalent)
• Evidence of recent and relevant healthcare training

Desirable:

• Additional training in phlebotomy, ECGs, smoking cessation, wound care, or long-term condition support
• Immunisation and vaccination training (e.g. B12, flu)
• Basic Life Support (BLS) certification

Experience

Essential:

• Recent experience working in a general practice or primary care setting
• Experience carrying out basic clinical duties such as blood pressure checks, phlebotomy, ECGs, health checks, etc.

Desirable:

• Experience supporting chronic disease management
• Experience assisting in minor surgery clinics
• Experience using EMIS Web or similar clinical systems
• Experience of simple wound dressings

Skills & Abilities

Essential:

• Excellent communication and interpersonal skills
• Able to work independently and as part of a multidisciplinary team
• Organised and able to manage time and workload effectively
• Competent IT skills (email, patient records, templates, etc.)
• Able to work under pressure
• Adaptable and able to embrace and implement change

Desirable:

• Ability to adapt to new technologies or systems
• Comfortable supporting patients with complex needs or long-term conditions
• Lateral thinking/problem solving skills

Knowledge

Essential:

• Enthusiastic, motivated, and flexible
• Friendly and approachable manner
• Committed to ongoing professional development
• Reliable and punctual

Desirable:

• Willingness to undertake additional training or qualifications relevant to the role

Person Specification

Qualifications

Essential

• NVQ Level 2 or 3 in Health and Social Care (or equivalent)
• Evidence of recent and relevant healthcare training

Desirable

• Additional training in phlebotomy, ECGs, smoking cessation, wound care, or long-term condition support
• Immunisation and vaccination training (e.g. B12, flu)
• Basic Life Support (BLS) certification

Experience

Essential

• Recent experience working in a general practice or primary care setting
• Experience carrying out basic clinical duties such as blood pressure checks, phlebotomy, ECGs, health checks, etc

Desirable

• Experience supporting chronic disease management
• Experience assisting in minor surgery clinics
• Experience using EMIS Web or similar clinical systems
• Experience of simple wound dressings

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Frome Valley Medical Centre

Address

2 Court Road

Frampton Cotterell

Bristol

BS36 2DE

United Kingdom

Employer's website

https://www.fromevalley.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Clinical Responsibilities:

• In accordance with the Practice timetable, as agreed, the post-holder will make him/herself available to undertake a variety of duties including surgery consultations, telephone consultations, visiting patients at home and in nursing homes, checking and signing repeat prescriptions and dealing with queries, paperwork and correspondence in a timely fashion.

• Making professional, autonomous decisions in relation to presenting problems, whether self-referred or referred from other health care workers within the organisation

• Assessing the health care needs of patients with undifferentiated and undiagnosed problems

• Screening patients for disease risk factors and early signs of illness

• Cover all the clinical management of the patients in surgery as appropriate including initiating investigations, reviewing results, making referrals to secondary care or to other providers as appropriate

• Developing care and treatment plans in consultation with patients and in line with current Practice disease management protocols as well wider guidance such as that from NICE

• Providing counselling and health education

• Admitting or discharging patients to and from the caseload and referring to other care providers as appropriate

• Ensuring appropriate follow up of patients

• Recording clear and contemporaneous computerised consultation notes to agreed standards

• Collecting data for audit purposes

• Compiling and issuing computer-generated acute and repeat prescriptions (avoiding hand-written prescriptions whenever possible)

• Prescribing generically whenever appropriately and in accordance with the Practice prescribing formulary, NICE guidance and Good Prescribing Practice (as defined by British National Formulary guidance)

• Working with and support other members of the primary health care team in delivering high quality primary care

• Promoting the application of standards and codes of Practice set by the Royal College of General Practice, General Medical Council, Department of Health, and local NHS trust

• Participate in the practice achieving agreed QOF and other key performance indicator targets as required.

• Take responsibility for targets and services allocated, such as a QOF, Enhanced Services, Commissioning, and CQC as required.

• In general, the post-holder will be expected to undertake all the normal duties and responsibilities associated with a GP working within primary care.

Other Responsibilities within the Organisation:

• Awareness of and compliance with all relevant Practice policies/guidelines, e.g. prescribing, confidentiality, data protection, health and safety

• Commitment and contribution to achievement of the highest possible quality standards such as the QOF and other agreed Key Performance Indicator targets as required.

• A commitment to life-long learning and evidence-based best practice

• Champion Parkside's Motto, Values and Ethos in all activities

• Contributing to evaluation/audit and clinical standard setting within the Organisation

• Contributing to the summarising of patient records and read-coding patient data

• Attendance at regular in-house governance and educational meetings and training as well as events at other agencies as appropriate

• Assistance with the training of other staff members and also with the education of doctors and nurses as appropriate

• Contribution to research studies and involvement as required

Confidentiality:

• In the course of seeking treatment, patients entrust us with, or allow us to gather sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately

• As a doctor you will have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. All such information from any source is to be regarded as strictly confidential

• Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety

The post-holder will implement and lead on a full range of promotion and management of their own and others health and safety and infection control as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control policy and published procedures. This will include (but will not be limited to):

• Using personal security systems within the workplace according to practice guidelines

• Awareness of national standards of infection control and cleanliness and regulatory / contractual / professional requirements, and good practice guidelines

• Providing advice on the correct and safe management of the specimens process, including collection, labelling, handling, use of correct and clean containers, storage and transport arrangements

• Correct personal use of Personal Protective Equipment (PPE) and ensuring correct use of PPE by others, advising on appropriate circumstances for use by clinicians, staff and patients

• Management of the full range of infection control procedures in both routine and extraordinary circumstances (e.g. pandemic or individual infectious circumstances)

• Hand hygiene standards for self and others

• Managing directly all incidents of accidental exposure

• Management and advice relating to infection control and clinically based patient care protocols, and implementation of those protocols across the practice

• Active observation of current working practices across the practice in relation to infection control, cleanliness and related activities, ensuring that procedures are followed and weaknesses/training needs are identified, escalating issues as appropriate to the GP partners

• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks across clinical and patient process

• Making effective use of training to update knowledge and skills, and initiate and manage the training of others across the full range of infection control and patient processes

• Monitoring practice facilities and equipment in relation to infection control, ensuring that proper use is made of hand-cleansing facilities, wipes etc., and that these are sufficient to ensure a good clinical working environment. Lack of facilities to be escalated as appropriate to the GP partners

• Safe management of sharps use, storage and disposal

• Maintenance of own clean working environment

• Using appropriate infection control procedures, maintaining work areas in a tidy, clean and sterile and safe way, free from hazards. Initiation of remedial / corrective action where needed

• Actively identifying, reporting, and correcting health and safety hazards and infection hazards immediately when recognised

• Keeping own work areas and general/patient areas generally clean, sterile, identifying issues and hazards/risks in relation to other work areas within the business, and assuming responsibility in the maintenance of general standards of cleanliness across the business in consultation (where appropriate) with the GP partners

• Undertaking periodic infection control training

• Correct waste and instrument management, including handling, segregation, and container use

• Maintenance of sterile environments

• Demonstrate due regard for safeguarding and promoting the welfare of children.

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation

• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

• Behaving in a manner which is welcoming to and of the individual, is nonjudgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development:

The post holder will maintain continued education through attendance at any courses and/or study days necessary to ensure that professional development requirements for appraisal and revalidation are met. This may include training needed for areas of practice development.

This should include:

• Taking responsibility for maintaining a record of own personal and/or professional development

• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Quality:

The post-holder will strive to maintain quality within the Practice, and will:

• Alert other team members to issues of quality and risk

• Assess own performance and take accountability for own actions, either directly or under supervision

• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance

• Work effectively with individuals in other agencies to meet patients needs

• Effectively manage own time, workload and resources.

Communication:

The post-holder should recognize the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members

• Communicate effectively with patients and carers

• Recognise peoples needs for alternative methods of communication and respond accordingly.

Contribution to the Implementation of Services:

The post-holder will:

• Apply Practice policies, standards and guidance

• Discuss with other members of the team how the policies, standards and guidelines will affect own work

• Participate in audit where appropriate.

Person Specification

Qualifications

Essential

• The successful candidate must possess and maintain the following qualifications and professional registrations to practice legally and safely in the UK:
• Medical Degree: Full primary medical qualification (MBChB, MBBS, or equivalent) recognized by the General Medical Council (GMC).
• GMC Registration: Full and current registration with the GMC with a license to practice.
• GP Register: Inclusion on the GMC General Practitioner Register.
• Performers List: Inclusion on the National Performers List (England) before commencing employment.
• Postgraduate Qualification: Certification of Completion of Training (CCT) in General Practice, or equivalent, with MRCGP qualification (or equivalent assessment).
• Clearance: Satisfactory enhanced Disclosure and Barring Service (DBS) check.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Parkside Medical Centre

Address

187 Northmoor Road

Manchester

M12 5RU

United Kingdom

Employer's website

https://www.parksidemedical.org.uk/ (Opens in a new tab)

Job description

Job responsibilities

We are looking for a motivated Care Navigator who is passionate about providing high quality healthcare and tackling the role in new and exciting ways. We want you to come and work alongside an already motivated and inspiring practice team of like-minded and varied professionals.

The post holder will be expected to undertake all the normal duties and responsibilities associated with aCare Navigatorworking within primary care.

Person Specification

Qualifications

Essential

• Experience of working with the general public
• Experience of administrative duties
• Experience of working in a health care setting
• Excellent communication skills (written and oral)
• Strong IT skills
• Clear, polite telephone manner
• Competent in the use of Office and Outlook
• Experience using Systmone
• Effective time management (Planning & Organising)
• Ability to work as a team member and autonomously
• Good interpersonal skills
• Problem solving & analytical skills
• Ability to follow policy and procedure
• Polite and confident
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Ability to work under pressure

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Northolme Practice

Address

Kos Clinic

Roydlands Street, Hipperholme

Halifax

West Yorkshire

HX3 8AF

United Kingdom

Employer's website

https://www.thenortholmepractice.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Healthcare Assistant (HCA) Job Description

Reports To

Practice Nurse Lead

Accountable To

Practice Manager / GP Partners

Hours

Part time, around 25, as agreed with successful candidate

Salary

Competitive

Location

Church View Surgery, PL9 9BW

Job Purpose

To work as part of the primary healthcare team, supporting the Practice Nurses and GPs in delivering high-quality patient care. The Healthcare Assistant will undertake a range of clinical and administrative duties to assist in the efficient delivery of services to patients.

Key Responsibilities

Clinical Duties

The Healthcare Assistant will undertake duties appropriate to their training, competence and practice protocols, including:

• Measuring and recording blood pressure.
• Venepuncture (taking blood samples).
• Performing ECGs.
• NHS Health Checks.
• Height, weight and BMI measurements.
• Urinalysis and preparation of specimens for investigation.
• Basic wound care and dressing changes as directed.
• Removal of sutures and clips where trained and competent.
• New patient health checks.
• Smoking cessation support and lifestyle advice.
• Monitoring patients with long-term conditions under the direction of a registered clinician.
• Administering vaccinations where appropriately trained and authorised.
• Recording clinical information accurately within the clinical system.
• Chaperoning patients during consultations and examinations.
• Infection prevention and control duties.

Patient Care

• Treat patients with dignity, respect and compassion.
• Promote patient independence and wellbeing.
• Provide health promotion information and signposting to relevant services.
• Respond appropriately to patient concerns and escalate when required.
• Maintain patient confidentiality at all times in accordance with GDPR and NHS requirements.

Administrative Duties

• Ensure accurate completion of clinical records.
• Manage stock levels within treatment rooms.
• Order clinical supplies as required.
• Prepare and maintain clinical rooms and equipment.
• Participate in recall and screening programmes.
• Support the practice with audit and quality improvement activities.

Communication

• Communicate effectively with patients, carers, colleagues and external organisations.
• Work collaboratively with the wider multidisciplinary team.
• Escalate safeguarding concerns in accordance with practice policy.

Safeguarding

• Be aware of safeguarding responsibilities relating to children and vulnerable adults.
• Report concerns promptly through the appropriate channels.
• Participate in safeguarding training as required.

Professional Responsibilities

• Work within the limits of competence at all times.
• Maintain mandatory training requirements.
• Participate in supervision, appraisal and personal development.
• Adhere to practice policies, procedures and protocols.
• Maintain registration of competencies where applicable.

Health & Safety

• Comply with Health and Safety legislation and practice policies.
• Follow infection prevention and control procedures.
• Report incidents, accidents and near misses promptly.

Person Specification

Essential Criteria

Qualifications

• Educated to GCSE level (or equivalent) including English and Maths.
• NVQ Level 2 in Health and Social Care (or equivalent) or willingness to work towards.
• Evidence of ongoing professional development.

Experience

• Experience working in a healthcare or care setting.
• Experience dealing with members of the public.
• Experience maintaining confidential records.

Knowledge

• Understanding of patient confidentiality.
• Understanding of infection prevention and control.
• Awareness of safeguarding responsibilities.
• Knowledge of basic clinical observations.

Skills and Abilities

• Excellent communication and interpersonal skills.
• Ability to work as part of a multidisciplinary team.
• Good organisational skills.
• Ability to prioritise workload effectively.
• Basic IT skills and experience using electronic systems.
• Ability to demonstrate empathy and compassion.

Personal Attributes

• Professional and reliable.
• Flexible and adaptable.
• Caring and patient-focused.
• Willingness to learn and develop.
• Positive and proactive attitude.

Desirable Criteria

Qualifications

• NVQ Level 3 in Health and Social Care (or equivalent).
• Care Certificate.
• Phlebotomy qualification.
• Training in ECGs, health checks or wound care.

Experience

• Experience working in General Practice.
• Experience using EMIS Web, SystmOne or other GP clinical systems.
• Experience conducting NHS Health Checks.
• Experience supporting patients with long-term conditions.

Knowledge

• Understanding of Quality and Outcomes Framework (QOF).
• Knowledge of NHS primary care services.
• Awareness of CQC requirements and standards.

Key Competencies

The postholder will demonstrate:

• Patient-centred care.
• Effective communication.
• Teamwork and collaboration.
• Professionalism and integrity.
• Attention to detail.
• Commitment to continuous improvement.
• Respect for equality, diversity and inclusion.

This job description is intended as a guide to the main responsibilities of the role and is not an exhaustive list of duties. Responsibilities may change in line with service requirements and the needs of the practice.

Person Specification

Personal Attributes

Essential

• Caring, compassionate and patient-focused approach.
• Professional, reliable and trustworthy.
• Positive and proactive attitude.
• Flexible and adaptable to the needs of the service.
• Commitment to high standards of patient care.
• Commitment to equality, diversity and inclusion.
• Willingness to undertake further training and development.

Desirable

• Enthusiasm for working within Primary Care.
• Interest in preventative healthcare and health promotion.
• Ability to contribute positively to service development.

Qualifications

Essential

• Essential
• GCSE grade C/4 or above (or equivalent) in English and Mathematics.
• NVQ Level 2 in Health and Social Care (or equivalent) or willingness to work towards.
• Evidence of ongoing learning and professional development.

Desirable

• Desirable
• NVQ Level 3 in Health and Social Care (or equivalent).
• Care Certificate.
• Phlebotomy qualification.
• Training in ECGs, NHS Health Checks, wound care or immunisations.

Other Criteria

Essential

• Ability to meet the travel requirements of the role.
• Willingness to undertake mandatory training.
• Satisfactory Disclosure and Barring Service (DBS) check.

Desirable

• Availability to provide flexibility during periods of increased service demand.

Knowledge and Skills

Essential

• Essential
• Understanding of patient confidentiality and data protection requirements.
• Understanding of infection prevention and control principles.
• Awareness of safeguarding responsibilities relating to children and vulnerable adults.
• Basic understanding of clinical observations and health promotion.
• Understanding of the importance of person-centred care.
• Excellent communication and interpersonal skills.
• Ability to build rapport with patients from diverse backgrounds.
• Ability to work effectively as part of a multidisciplinary team.
• Ability to organise and prioritise workload effectively.
• Ability to work independently within agreed competencies.
• Good IT skills and confidence using electronic clinical systems.
• Accurate record-keeping and attention to detail.
• Ability to maintain professionalism and confidentiality at all times.

Desirable

• Knowledge of NHS primary care services.
• Understanding of Quality and Outcomes Framework (QOF).
• Awareness of Care Quality Commission (CQC) standards and requirements.
• Understanding of health inequalities and population health management.
• Experience using SystmOne.
• Ability to support audits and quality improvement initiatives.
• Ability to undertake patient recalls and administrative processes related to clinical care.

Experience

Essential

• Essential
• Experience working in a healthcare, care or customer-facing environment.
• Experience working directly with patients, service users or members of the public.
• Experience maintaining accurate and confidential records.
• Experience working as part of a team.

Desirable

• Desirable
• Previous experience working in General Practice or Primary Care.
• Experience undertaking phlebotomy.
• Experience performing ECGs and NHS Health Checks.
• Experience supporting patients with long-term conditions.
• Experience using GP clinical systems such as SystmOne.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Church View Surgery

Address

30 Holland Road

Plymstock

Plymouth

Devon

PL9 9BW

United Kingdom

Employer's website

https://www.church-view-surgery.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Deputy Practice Manager GP Surgery

Hours: 30 hours per week (0.8 FTE)Reports to: Practice Manager / GP Partners

We are a friendly, well-established GP surgery caring for approximately 9,500 patients. Our team includes four GP Partners, Practice Manager, Office Manager, Administration Manager, four Practice Nurses, HCA, Phlebotomist, ANP and Matron. We pride ourselves on being a supportive, positive and collaborative practice where colleagues work together to provide high-quality, patient-centred care.

To support the Practice Manager and GP Partners with the effective day-to-day management of the practice, ensuring efficient operations, excellent patient experience, good governance and a positive working environment. The postholder will deputise for the Practice Manager when required.

• Support the day-to-day operational management of the practice and non-clinical services.

• Provide leadership and support to reception and administrative teams.

• Assist with recruitment, induction, rotas, appraisals, performance management and staff development.

• Support CQC compliance, governance, risk management, policies and procedures.

• Assist with complaints, significant events, incidents, audits and quality improvement.

• Support GDPR, information governance, health and safety and mandatory training requirements.

• Assist with QOF, Enhanced Services, vaccination programmes and other practice targets.

• Monitor workloads, staffing and service capacity, identifying areas for improvement.

• Promote excellent patient service and support the management of patient feedback and concerns.

• Work closely with the PCN and external healthcare organisations.

• Assist with premises, facilities, suppliers and contractors.

• Contribute to practice meetings, business planning and implementation of agreed actions.

• Promote a positive, respectful and supportive team culture.

Essential: Experience in a management or supervisory role; excellent organisational, communication and IT skills; ability to lead and support staff; ability to prioritise and work under pressure; commitment to confidentiality, patient care and continuous improvement.

Desirable: GP practice/NHS experience; knowledge of CQC, QOF, Enhanced Services, PCNs and primary care governance; HR and quality improvement experience.

The successful candidate will be proactive, approachable, organised and committed to working collaboratively as part of our friendly practice team.

Person Specification

Qualifications

Essential

• AMSPAR accreditation

Experience

Essential

• Experience in a management, supervisory or senior administrative role. Experience of working in a busy, team-focused environment.
• Ability to lead, motivate and support staff. Experience of managing workloads, prioritising tasks and dealing with day-to-day operational issues.
• Good understanding of confidentiality, GDPR, information governance and health & safety.
• Highly organised with excellent time-management skills and the ability to manage competing priorities.
• Competent IT skills, including Microsoft Office and the ability to learn and use practice systems.
• Able to identify problems, assess risks and implement practical solutions using initiative.
• Positive, approachable and supportive team member who values collaboration and mutual support.
• Professional, reliable, flexible, approachable and able to remain calm under pressure. Patient-focused and committed to high standards of service.
• Commitment to equality, diversity, confidentiality, patient safety and continuous improvement.

Desirable

• Previous experience within a GP practice, NHS or primary care setting. Experience of managing reception/administrative teams.
• Experience of recruitment, appraisals, performance management and staff development.
• Knowledge of CQC requirements, QOF, Enhanced Services, PCN working and primary care governance.
• Experience of managing complaints and difficult or challenging situations.
• Experience of coordinating audits, meetings, projects or service improvement programmes.
• Experience using GP clinical and administrative systems.
• Experience of leading quality improvement or change projects.
• Experience of working across multidisciplinary or PCN teams.
• Relevant management or healthcare qualification.
• Evidence of ongoing professional development.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Leesbrook Surgery

Address

Mellor Street

Lees

Oldham

OL4 3DG

United Kingdom

Employer's website

https://www.leesbrooksurgery.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

The Healthcare Assistant (HCA) will work as part of the multidisciplinary primary care team to deliver high-quality, safe and effective patient care under the direction of the Practice Nurses and GPs.

The post holder will undertake a range of clinical duties within their scope of competence and training, supporting the delivery of both planned and reactive care to the practice population.

Key responsibilities include:

• Phlebotomy and specimen collection.
• Recording physiological measurements including blood pressure, height, weight, BMI and pulse rate.
• Undertaking NHS Health Checks in line with practice protocols.
• Performing ECGs and other clinical procedures as appropriate.
• Supporting vaccination and immunisation programmes where trained and authorised to do so.
• Assisting with wound care and simple dressings as delegated by a registered clinician.
• Carrying out new patient health checks and lifestyle assessments.
• Providing health promotion advice and signposting patients to appropriate services.
• Maintaining accurate and timely clinical records using the practice clinical system.
• Ensuring equipment is cleaned, maintained and ready for use.
• Supporting infection prevention and control procedures and maintaining a safe clinical environment.
• Managing stock levels and reporting shortages of clinical supplies.
• Working collaboratively with the wider practice team to support service delivery and patient care.

The post holder will be expected to work within practice policies, procedures and protocols at all times, maintaining patient confidentiality, promoting equality and diversity, and demonstrating a commitment to continuous professional development.

The duties outlined above are not exhaustive and may be amended to meet the changing needs of the practice. The post holder may be required to undertake other reasonable duties commensurate with the grade and responsibilities of the role.

Person Specification

Qualifications

Essential

• Essential Qualifications
• Care Certificate or willingness to complete within agreed timescales.
• NVQ Level 2 in Health and Social Care (or equivalent relevant qualification).
• Evidence of ongoing professional development.
• Competency in clinical skills relevant to the role, including phlebotomy.

Desirable

• Desirable Qualifications
• NVQ Level 3 in Health and Social Care (or equivalent).
• Training in NHS Health Checks.
• Training in ECG recording.
• Immunisation and vaccination training

Experience

Essential

• Experience working as a Healthcare Assistant in a healthcare setting.
• Experience of direct patient care.
• Experience undertaking clinical observations such as blood pressure, height, weight and BMI.
• Experience maintaining accurate patient records.
• Experience working as part of a multidisciplinary team.

Desirable

• Experience working in General Practice or Primary Care.
• Experience undertaking NHS Health Checks.
• Experience of phlebotomy.
• Experience using NHS clinical systems (e.g. EMIS Web).
• Experience supporting chronic disease management clinics.
• Experience participating in quality improvement or audit activities.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Darwen Healthcare

Address

Darwen Health Centre

James Street West

Darwen

Lancashire

BB3 1PY

United Kingdom

Employer's website

https://darwenhealthcare.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Main Responsibilities

• Undertake new patient health checks
• Support the Practice Nurse with health promotion programmes
• Carry out baseline observations such as pulse oximetry, blood pressure, temperature and pulse rate, recording findings accurately
• Facilitate routine and 24-hour BP monitoring, advising patients accordingly
• Undertake wound care, dressings and other clinical tasks as required
• Support the Practice Nurse with the management of long term conditions
• Carry out BMI checks as directed
• Act as a chaperone as required
• Venepuncture
• Administer injections e.g. B12
• Diabetic foot checks
• Blood sugar checks
• INR
• Spirometry
• Carry out ECGs as requested
• Assist GP with minor surgery clinic
• Ensure specimens are recorded and ready for onward transportation
• Ensure all clinical rooms are adequately stocked and prepared for each session
• Monitor fridges on a daily basis
• Ensure clinical waste is removed from clinical areas and sharps bins replaced in accordance with the organisations IPC policy
• Deliver opportunistic health promotion where appropriate
• Participate in practice audit as directed
• Participate in local initiatives to enhance service delivery and patient care
• Support and participate in shared learning within the organisation

Person Specification

Qualifications

Essential

• Good standard of general education including passes at GCSE or equivalent in English and maths
• NVQ level 3 in Health and Social Care

Experience

Essential

• Experience of working with the public

Desirable

• Experience of working in a GP Practice

Qualities and Attributes

Essential

• Experience of working in a Primary Care environment
• Excellent interpersonal and communication skills
• Able to demonstrate enthusiasm to developing nursing skills
• An understanding, acceptance and adherence to the need for strict confidentiality
• Ability to use own judgement , resourcefulness and common sense
• Ability to work without direct supervision and determine own workload priority
• Ability to work as part of an integrated multi-skilled team
• Pleasant and articulate
• Able to work under pressure
• Able to work in a changing environment
• Able to use own initiative
• Able to adhere to patient confidentiality rules

Desirable

• Experience of using SystmOne
• Experience of Microsoft office software

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Grimston Medical Centre

Address

Congham Road

Grimston

King's Lynn

Norfolk

PE32 1DW

United Kingdom

Employer's website

https://www.grimstonmedicalcentre.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job summary

We are a busy, 21,000 general practice in beautiful Stratford upon Avon looking for a HCA with a flexible approach, can-do attitude and a strong commitment to the aims and values of primary care to join our friendly, professional team. The practice has a good CQC rating in all areas and prides itself on maintaining high standards of care.

Person Specification

Qualifications

Essential

• Qualified HCA Level 3 or above

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Trinity Court Surgery

Address

Trinity Court Surgery

Arden Street

Stratford-upon-avon

Warwickshire

CV37 6HJ

United Kingdom

Employer's website

https://www.trinitycourtsurgery.nhs.uk/ (Opens in a new tab)