Job description

Job responsibilities

*INTERVIEWS WILL BE HELD ON TUESDAY 13 OCTOBER 2026*

Job Summary

The Pharmacy Technician will be an integral member of the Jurassic Coast Primary Care Network pharmacy team, supporting the safe, effective and efficient use of medicines across our member practices.

Working under the supervision of the Lead Clinical Pharmacist, the postholder will undertake a combination of patient-facing, clinical, technical and administrative duties. They will work closely with pharmacists, GPs, practice teams, community pharmacies, care providers and other healthcare professionals to improve medicines safety and patient outcomes.

Main Responsibilities

• Undertake patient-facing and patient-supporting work to help patients understand and use their medicines effectively.
• Use shared decision-making and consultation skills to support patients with their medication.
• Complete medicines reconciliation for patients following hospital discharge or transfer between care settings.
• Support medication reviews, including reviews for patients who are newly admitted to care homes.
• Create medication reminder charts and other resources to support patients with taking their medicines safely.
• Carry out medication safety audits and support the monitoring of patients prescribed high-risk medicines.
• Provide appropriate lifestyle and public health advice within the postholders level of competence.
• Support pharmacists and the wider multidisciplinary team with prescribing information, medicine availability and medicines-related queries.
• Participate in shared care arrangements and liaise with specialist pharmacists when supporting patients with complex needs.
• Contribute to antimicrobial stewardship work to help reduce inappropriate antibiotic prescribing.
• Support medicines management incentive schemes, national prescribing policies, enhanced services and Quality and Outcomes Framework activity.
• Participate in clinical audits and quality improvement work, including audits relating to antibiotic use and medication safety.

Medicines management and prescribing systems

• Work with the multidisciplinary team to improve medication ordering and return processes and help reduce medicines waste.
• Support practice reception and administrative teams to appropriately triage routine prescription requests, enabling pharmacists and GPs to focus on more complex clinical queries.
• Support the effective use of electronic prescriptions, repeat prescribing systems and the Electronic Prescription Service.
• Help ensure that monitoring for high-risk medicines is completed safely and within appropriate timescales.
• Provide training and support to practice staff on safe medicines handling and medicines optimisation processes.
• Develop and maintain effective working relationships with pharmacy technicians, pharmacists and other professionals across primary care, community pharmacy, secondary care and social care.

Working arrangements

• The postholder will be expected to plan and manage their own workload, working independently within agreed procedures and appropriate clinical supervision.
• The role will involve working across the PCNs member practices: Ammonite Health Partnership, Barton House Medical Practice and Lyme Bay Medical Centre.
• Independent travel between PCN sites and attendance at meetings hosted by other organisations will be required. Hot desking may be necessary depending on room availability.

General Responsibilities

• Maintain patient confidentiality and comply with all relevant information governance and data protection requirements.
• Follow the health and safety, incident reporting, safeguarding, equality and diversity policies of the PCN and its member practices.
• Treat patients, colleagues and visitors with dignity and respect.
• Take responsibility for continuing professional development and keeping knowledge of medicines management, primary care pharmacy and relevant guidance up to date.
• Undertake any other duties appropriate to the role that support the effective operation and development of the PCN pharmacy service.

Person Specification

Qualifications

Essential

• Registered Pharmacy Technician with the General Pharmaceutical Council (GPhC)

Desirable

• Enrolled in, undertaking, or qualified from an approved training pathway such as: Primary Care Pharmacy Educational Pathway (PCPEP), Medicines Optimisation in Care Homes (MOCH), Courses approved by the Association of Pharmacy Technicians UK (APTUK) or other approved pathways aligned with the UK-wide APTUK/PCPA National Competency Framework

Experience

Essential

• Demonstrated competency in delivering patient-facing and supporting roles within primary care or similar settings
• Proficiency in medicines optimisation tasks, including medication reviews, reconciliation, and techniques for effective medicine use
• Understanding of clinical protocols, shared care frameworks, and antimicrobial stewardship
• Proven experience in medicines management, clinical audits, and contributing to quality improvement measures within healthcare frameworks (e.g., QOF)

Desirable

• Experience in working with multi-disciplinary teams within primary care, including knowledge of the Electronic Prescription Service (EPS)
• Experience in providing public health and lifestyle advice, especially to reduce local health inequalities

Skills and Knowledge

Essential

• Strong clinical and technical skills in medicines management
• Effective communication skills with patients and the ability to engage in shared decision-making
• Ability to work autonomously within clinical supervision and contribute actively to a healthcare team
• Leadership skills to support medicines optimisation systems and train other staff members in safe handling and efficient use of medicines
• Commitment to continuous professional development and staying updated with relevant policies and best practices in primary care pharmacy

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Jurassic Coast Primary Care Network

Address

West Allington

Bridport

Dorset

DT6 5BN

United Kingdom

Employer's website

https://www.jurassiccoastpcn.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

You must be able to deal objectively and professionally in a calm and approachable manner when liaising with patients, staff, healthcare professionals and outside agencies. Prioritising a busy workload, being a good team player and possessing the ability to deal with a wide range of clerical and administration duties in a busy environment is also required.

Knowledge of the EMIS web system would be an advantage; full training and support would be offered to the successful applicant.

Person Specification

Qualifications

Desirable

• Experience in patient facing environment

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

SSP Health

Address

Shanti Medical Centre

160 St. Helens Road

Bolton

BL3 3PH

United Kingdom

Employer's website

https://www.ssphealth.com/ (Opens in a new tab)

Job description

Job responsibilities

1. Obtaining consent for the collection of blood samples
2. Performing venepuncture in accordance with practice protocols
3. Maintain accurate records in EMIS
4. Urine dipstick testing (training done in house)
5. Updating patients Blood Pressure, Height & Weight as required
6. Correct labelling, packaging & storing of samples
7. Ensuring samples are sent to the lab in a timely manor
8. Liasing with the lab for any addition tests required
9. Ensuring any patient follow up is arranged as per practice protocols.
10. Working with the nursing team and seeking guidance when neccesary for patient related matters.

Person Specification

Qualifications

Essential

• Qualified in Phlebotomy
• GSCE grade A-C in English & Maths

Clinical knowledge & skills

Essential

• Venepuncture
• Ability to record accurate clinical notes

Experience

Essential

• Previous working with the general public
• Previous working in a healthcare setting.

Desirable

• Previous working in General Practice

Skills

Essential

• Excellent communication kills (writte & oral)
• Clear & polite telephone manner
• Effective time management
• Ability to work as a team member as well as autonomously
• Good interpersonal skills
• Ability to follow clinical policy & procedure
• Competent in using Microsoft Office

Desirable

• Competent in using Microsoft Office
• Previous experience using EMIS

Personal Qualities

Essential

• Polite & confidant.
• Flexible & cooperative.
• Motivated.
• High levels of integrity & loyalty.
• Sensitive & empathetic in distressing situations.
• Effectively be able to communicate & understand the needs of each patient.
• Effectively utilise resources.

Desirable

• Ongoing commitment to professional development.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Salford Medical Centre

Address

194-198 Langworthy Road

Salford

Greater Manchester

M6 5PP

United Kingdom

Employer's website

http://www.salfordmedicalcentre.nhs.uk/welcome,48718.htm (Opens in a new tab)

Job description

Job responsibilities

The successful candidate will have and be able to demonstrate:

• Excellent customer service skills. Previous NHS GP Practice experience is desirable but not essential; We are looking for the right person to join our dedicated team
• Friendly and approachable manner;
• Experience of working in a team;
• Good telephone manner;
• Professionalism;
• A can do attitude;
• Adept in using own initiative when working alone;
• Experience of working in a busy environment;
• The ability to multitask and prioritise effectively whilst staying calm under pressure;
• Has a good understanding of confidentiality;
• Flexibility in working pattern and duties;
• Ability to cope with and manage change;
• Computer literate. SystmOne and Accurx familiarity is desirable but training will be provided.

Person Specification

Qualifications

Essential

• Maths and English GCSE- A* to C (or equivalent)
• Excellent Customer Service Skills
• Excellent Communication Skills

Experience

Essential

• Experience of working in a customer facing role
• Computer literate

Desirable

• Experience of working in a GP practice
• SystmOne and Accurx familiarity is desirable but training will be provided

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Richmond Medical Centre

Address

462 Richmond Road

Sheffield

S13 8NA

United Kingdom

Employer's website

https://www.richmondmedicalcentre.co.uk (Opens in a new tab)

Job description

Job responsibilities

Main Duties and Responsibilities

Act as the first port of call for patients in relation to their care who are:

• Complex, frail or have specific needs
• Frequent GP appointment attendees
• Recently discharged from hospital
• Requiring signposting

Liaise with multi-disciplinary agencies and secondary care providers to coordinate pathways of care for patients.

To utilise the e-referral system for appointments, bookings and admissions as required.

To provide an efficient audio, copy typing and word processing service for GPs and health professionals as required. This includes typing letters, reports, patient referrals, minutes, emails etc. in an accurate and quality manner.

To provide cover for members of the administration team during periods of sickness and annual leave.

Implementing new referral pathways and training/updating other staff members accordingly

Provide extensive assistance in arranging correct clinical pathways for care.

Monitor patient information relating to (for example), A&E attendance, hospital admission and medications.

Liaise with service providers and clinicians to identify frequent flyers, and new service users utilising risk stratification tools provided and present this information to the network MDT meetings.

Offer personalised support to patients and their carers to manage and co-ordinate their ongoing care. Discuss needs with identified patients and refer where relevant to the PCN social prescribing link worker service.

Identify patients to discuss at practice and PCN level with a view to reducing unplanned admissions and exacerbation of conditions.

Support Quality and Outcome Frameworks and other National and local targets as required.

Raise awareness of health promotion and NHS health checks in practice.

Support immunisation programmes

Person Specification

Qualifications

Essential

• GCSE Grade A to C in English Language and Maths

Desirable

• Evidence of further qualifications e.g. NVQ Level 2-3

Experience

Essential

• Experience of working within a fast-paced responsive environment. Competent in the use of IT systems

Desirable

• Experience of working in Primary Care
• Experience in a health-care related environment
• Experience of Emis Web Clinical system

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Great Eccleston Health Centre

Address

Raikes Road

Great Eccleston

Preston

PR3 0ZA

United Kingdom

Employer's website

https://www.greateccleston.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

The following are the core responsibilities of the HR Coordinator. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels.

The HR Coordinator supports in the following areas:

• Support the Executive Team and Team Leads/Managers by operating robust and efficient recruitment drives; posting and managing vacancy adverts, liaising with candidates, arranging interviews etc.
• Screen candidates in line with UK and NHS standards.
• Process all pre-employment checks, including background and reference checks.
• Assist with the creation of employment documents for new starters and current employees, in line with employment and UK law.
• Liaise with Team Leads/Managers to organise effective and appropriate induction programmes.
• Welcome new starters in person and ensure all required paperwork is signed on first day.
• Update HR trackers such as maternity, paternity, right to work, probation, performance, reviews and appraisals.
• Keep the HR system up to date and manage the employee life cycle, including leaver checklists.
• Oversee the shared HR email account and manage queries/submissions.
• Prepare electronic HR files, ensuring all appropriate documents are saved and named as per protocol.
• Monthly reporting of NWRS data, ensuring it is accurate and met within the requested deadline.
• Running and reviewing HR reports such as annual leave and sickness, liaising with the Executive Team for HR and Finance as necessary.
• Support with HR projects such as performance management, EDI and Wellbeing.
• Produce HR correspondence for recruitment, performance management and confirmation of employee changes.
• Assist with identifying key changes and improvements within HR processes and procedures, whilst gaining wider understanding of key polices.
• Apply introductory level employment law to advice and queries.

Person Specification

Personal Qualities

Essential

• Polite and confident
• Flexible and cooperative
• Motivated
• Forward thinker
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Ability to use initiative and judgement
• Ability to work under pressure

Qualifications

Essential

• Educated to GCSE level or equivalent
• GCSE Mathematics & English (C / 4 or above)
• CIPD Level 3

Desirable

• CIPD Level 5

Experience

Essential

• Experience of working with the general public
• Experience of administrative duties
• Experience in HR and/or Recruitment roles
• Familiarity with hiring practices and stages

Desirable

• Experience of working in a health care setting

Skills

Essential

• Excellent communication skills (written and oral)
• Clear, polite telephone manner
• Strong organisational and time management skills
• Great attention to detail
• Ability to work as a team member and autonomously
• Basic knowledge of employment law
• Ability to follow policy and procedure
• Strong IT skills
• Knowledge of the latest Microsoft Office suite (Excel, Word, Outlook, Powerpoint)

Desirable

• EMIS user skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Adur Health Partnership

Address

Northbourne Medical Centre

193A Upper Shoreham Road

SHOREHAM-BY-SEA

West Sussex

BN43 6BT

United Kingdom

Employer's website

https://www.adurhealthpartnership.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Care homes and community-based care

The post holder will support older people in care homes and the community, reviewing patients after a change in health, supporting falls prevention and care planning, liaising with care home staff and families, and helping to reduce avoidable emergency attendances or admissions.

Frailty assessment

The post holder will:

• Identify patients with mild, moderate, or severe frailty.
• Review relevant medical, functional, and social information.
• Assess functional ability and any change from the patient's normal baseline.
• Identify recent or recurrent falls, and mobility or balance difficulties.
• Recognise possible cognitive impairment or delirium, and escalating where needed.
• Identify nutritional concerns, weight loss, or poor appetite.
• Consider continence and toileting difficulties and making appropriate referrals
• Identify potential medication-related contributors to decline.
• Consider social isolation, carer strain, and the home environment and making appropriate referrals.
• Recognise red flags that need urgent medical review.
• Communicate findings clearly to the wider team.

Holistic clinical assessment

Within their professional scope, the post holder will:

• take a clinical history;
• review medical records, diagnoses, and recent hospital or community contacts;
• assess changes from baseline and consider functional status, multimorbidity, and safeguarding concerns.
• Identify possible infection, dehydration, malnutrition, delirium, or falls as causes of decline, and recognise when further investigation or medical assessment is required.

Managing frailty syndromes

• The post holder helps identify and manage common frailty syndromes, including falls, reduced mobility, functional decline, cognitive impairment, delirium, nutritional decline, continence problems, dizziness, polypharmacy, social isolation, and carer stress.
• They identify appropriate interventions within their scope and coordinate referrals to other services, such as GPs, community nursing, physiotherapy, occupational therapy, dietetics, pharmacy, falls services, specialist frailty or memory services, social care, and palliative care where appropriate.

Clinical decision-making

• The post holder demonstrates sound clinical reasoning appropriate to Band 6 level, making independent decisions within their scope, recognising significant deterioration, and balancing clinical evidence with the patient's circumstances and preferences.
• The post holder would identify the limits of their own knowledge or experience, seek advice from senior clinicians, GPs or specialists when needed, escalate promptly where safety may be at risk, and document their reasoning clearly.

Multidisciplinary working

The post holder works closely with GPs, practice nurses, pharmacists, advanced practitioners, community nurses, allied health professionals, social workers, care coordinators, care homes, and specialist or secondary care services, contributing relevant clinical information to MDT discussions for patients with complex needs.

Safeguarding

The post holder recognises and responds appropriately to safeguarding concerns involving older people, including neglect, abuse, carer breakdown, and unsafe living circumstances, following practice and local safeguarding procedures.

Supervision and governance

The post holder has access to a named senior clinician and GP support, takes part in regular clinical supervision, reflective practice, and audit, and maintains appropriate professional indemnity. They work within relevant professional standards and the practice's clinical governance policies.

Continuing professional development

The post holder maintains ongoing development relevant to frailty, falls, delirium, dementia, nutrition, multimorbidity, medicines awareness, safeguarding, mental capacity, and end-of-life care, identifying learning needs through supervision, appraisal, and clinical practice.

Quality improvement

The post holder contributes to safe and effective frailty services through audit, service evaluation, review of falls and hospital admissions, development of care pathways, and MDT learning, supporting a culture of continuous improvement and patient safety.

Person Specification

Experience

Essential

• Post registration experience gained by undertaking on-going personal development and training.
• Experience of working with patients with frailty, including being able to identify different levels of frailty and how that effects the patient.
• Experience in clinically assessing patients independently, arranging investigations, considering differential diagnoses and implementing management plans.
• Experience of working with long-term conditions.
• Good understanding of current health care issues.

Desirable

• Involvement in the implementation and management of change.
• Experience underpinned by knowledge of working with and understanding the complex needs of patients in a primary care/community setting.

Skills and Abilities

Essential

• Excellent communication and interpersonal skills.
• Ability to holistically and independently assess a frail patient.
• Ability to advocate patient issues.
• Ability to demonstrate leadership skills.
• Excellent organisation skills including the ability to make decisions and prioritise.
• A degree of autonomy, analytical skills and multidisciplinary knowledge in caring for patients.
• Decision making skills and problem solving skills.
• Ability to understand and interpret information/evidence based care and apply to practice.
• Ability to work within your scope and escalate safely and appropriately when required.
• Critical thinking.
• Good IT skills.
• Assertive, adaptable and flexible.
• Empathy and compassion.

Desirable

• Experience of completing Comprehensive Geriatric Assessments.

Qualifications

Essential

• Experience and fully qualified Healthcare professional.
• Registered Practitioner holding current registration with NMC or HCPC.

Desirable

• Frailty or End of Life Care modules/qualifications.
• Clinical assessment module if not included in your registration qualification.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Whitstable Medical Practice

Address

Estuary View Medical Centre

Boorman Way

Whitstable

Kent

CT5 3SE

United Kingdom

Employer's website

https://www.whitstablemedicalpractice.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

• Support the HR team in delivering a comprehensive HR service across the organisation.
• Work with managers to develop and implement a staff bank for medical and administrative staffing.
• Maintain and update employee records, ensuring compliance with employment legislation and internal policies.
• Support HR compliance processes, including right-to-work checks, DBS checks, and reference requests.
• Assist in the administration of HR policies and procedures, ensuring consistency and accuracy.
• Provide initial HR support to employees and managers, responding to general queries.
• Support payroll administration by ensuring accurate recording of employee data.
• Assist with the coordination of training and development initiatives for staff.
• Participate in HR projects, such as employee engagement initiatives and policy updates

Person Specification

Qualifications

Essential

• GCSE grade A to C in English and Maths

Skills

Essential

• Enthusiastic and passionate about a career in Human Resources.
• A proactive approach with a willingness to learn and develop.
• Ability to work independently as well as collaboratively within a team.
• Good communication and interpersonal skills

Desirable

• Strong organisational and administrative skills with attention to detail.

Experience

Essential

• An understanding of the HR field and an interest in career progression in HR
• Experience handling confidential information or working in a professional environment
• A willingness to learn and develop HR knowledge and skills through on-the-job training and a CIPD Level 3 qualification.

Desirable

• Any previous administrative experience (e.g., office support, customer service) is beneficial but not essential.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Wyre Forest Health Partnership

Address

Bewdley Medical Centre

Dog Lane

Bewdley

Worcestershire

DY12 2EF

United Kingdom

Employer's website

https://www.wyreforesthealthpartnership.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job Description

Please refer to attached Job Description & Person Specification for further details.

Person Specification

Qualifications

Essential

• English Language GCSE (Grade C or above) or equivalent

Experience

Essential

• Demonstrate experience of dealing with the public both face to face and over the telephone
• Basic understanding of general office procedures (e.g. record keeping, filing)

Desirable

• Experience of working in General Practice or the NHS
• Experience of using a clinical system

Knowledge & Skills

Essential

• Effective written communication skills
• Effective verbal communication skills, both face to face and on the telephone
• Effective listening skills
• Keyboard skills sufficient to produce data and information using packages such as Microsoft Word & Outlook

Personal Competencies and Qualities

Essential

• Ability to work effectively as part of a team and independently
• Ability to work using own initiative
• Ability to diffuse sensitive situations with members of the public who are distressed
• Ability to transfer information/data with proficiency and accuracy
• Understanding, acceptance and adherence to the need for strict confidentiality.
• Methodical approach to work and ability to meet targets/deadlines
• Ability to work flexibly in order to meet the needs of the service
• Self-motivated
• Willing to take part in training and personal development
• High attention to detail
• Friendly and articulate
• Smart appearance

Desirable

• Ability to use own judgement and work without direct supervision to determine workload priorities.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Umbrella Medical

Address

Umbrella Medical

1 Hatherton Street

Walsall

WS1 1AF

United Kingdom

Employer's website

https://www.umbrellamedical.co.uk (Opens in a new tab)

Job description

Job responsibilities

Job Responsibilities

Strategic management & planning:

• Keep abreast of current affairs and identify potential threats and opportunities
• Contribute to Practice strategy; formulate objectives and research and develop ideas for future Practice development
• Work with Partners and Practice Manager in planning and setting strategic targets
• To undertake required tasks to meet the agreed aims and be wholly responsible for them
• Develop and maintain effective communication both within the Practice and with relevant outside agencies

Primary Responsibilities:

• Identify, manage, and support patients at risk of developing long-term conditions, preventing adverse effects on the patients health
• Provide routine nursing care to patients as required in accordance with clinical based evidence, NICE and the NSF
• Provide vaccination and travel medicine services, including childhood, adult and travel vaccinations
• Provide wound care - ulcer Doppler etc. to patients, including dressings
• Request pathology services as necessary

Process pathology results as required

Provide chronic disease clinics and Maintain skills and an interest in Diabetes, Asthma, COPD, Spirometry, Coronary Heart Disease, Hypertension, Stroke, TIA and Contraception.

• Delivering patient care as necessary, referring patients to secondary / specialist care as required
• Maintain accurate clinical records in conjunction with extant legislation
• Ensure read codes are used effectively
• Maintain chronic disease registers
• Implement and promote health during NHS Health checks
• Implement vaccination programmes for adults and children and travel
• Prioritise health issues and intervene appropriately
• Recognise, assess, and refer patients presenting with mental health needs to the appropriate services
• Support patients in the use of their prescribed medicines or over the counter medicines within own scope of practice
• Support the clinical team with all safeguarding matters, in accordance with local and national policies
• Deliver opportunistic health promotion where appropriate
• Maintain baby immunisation results records
• Maintain smears results logs
• Maintain emergency drug kit and log sheets
• Manage daily fridge temperatures and log sheets, and be aware of the cold chain procedures

Secondary Responsibilities:

• Develop, implement, and embed health promotion and well-being programmes
• Implement and evaluate individual treatment plans for chronic disease patients
• Assist GPs with minor surgery when required
• Chaperone patients where necessary
• Support the team in dealing with clinical emergencies
• Liaise with external services including specialist nursing teams and agencies to ensure the patient is supported appropriately vulnerable patients
• Delegate clinical responsibilities appropriately ensuring safe practice and the task is within the scope of practice of the individual
• Understand practice and local policies
• Act as the audit lead, effectively utilising the audit cycle
• Monitor and ensure the safe storage, rotation, and disposal of medicines
• Support junior members of the nursing team, providing guidance when necessary
• Participate in local initiatives to enhance service delivery and patient care
• Support and participate in shared learning within the practice
• Continually review clinical practices, responding to national policies and initiatives where appropriate
• Participate in the review of significant and near-miss events applying a structured approach i.e. root cause analysis

Other tasks will include:

• Maintaining and cleaning equipment used by the nurses and GPs
• Maintaining Nurses rooms, stocking and rotating items as required
• Maintain general tidiness and cleanliness of nurses and treatment rooms
• Assisting with the ordering of vaccinations, dressings and equipment to maintain stock levels
• A duty to advise senior nurses of potential problems or errors within the range of assigned tasks
• Attend and participate in any Practice meetings when required.
• A requirement to undertake patient and Care home visits
• Any other delegated duties appropriate to the post

Participate in the administrative and professional responsibilities of the Practice team.

Attend and contribute to relevant internal and external meetings as

required including practice clinical meetings, nurse team meeting and

care planning meetings

Maintain a personal progress and training plan to keep up to date with

current thinking and developments, as well as identifying own training

requirements, attending appropriate courses

Promote evidence-based practice through use of latest research based

guidelines

Monitor the effectiveness of their own clinical practice through quality

assurance strategies such as the use of peer audit and review

Maintain professional registration, including revalidating as required

Work within the latest NMC Code of Professional Conduct

Record accurate consultation date in patients records in accordance with

NMC guidance and other standards

Administering of injections as per local PGDs

Reviewing and signing PGS and keep up to date with revisions

Keep up to date with pertinent health policy and work with the practice

team to consider the impact and strategies for implementation

Work collaboratively with colleagues both internally and externally

Demonstrate leadership

Use technology and appropriate software packages as an aid to the

planning, implementation and monitoring of care, presenting and

communicating information

Act as a role model in the observance of equality and diversity good

practice

Knowledge and Understanding of Child protection framework/guidelines

Ensure accurate notes of all consultations and treatments are recorded in the patients notes on the clinical computer system as appropriate.

Ensure accurate completion of all necessary documentation associated with patient health care and registration with the Practice.

Ensure collection and maintenance of statistical information required for regular and ad hoc reports.

Assist in the routine recall of patients with chronic diseases.

Assist in the formulation of Practice philosophy, strategy and policy and develop appropriate protocols.

Person Specification

Qualifications

Essential

• Registered Nurse with current NMC registration
• Nursing degree or equivalent experience
• Evidence of immunisation training and assessment of competence within the last two years
• Evidence of continuing professional development
• Experience
• Minimum six months experience working within a primary care environment within the last two years
• Experience of chronic disease management
• Experience managing Diabetes, Asthma, Hypertension, Coronary Heart Disease and Cardiovascular Disease
• Experience undertaking annual reviews and personalised care planning

Desirable

• Qualifications
• Postgraduate Diploma or Degree in Primary Care Nursing
• Independent Prescriber qualification
• Accredited Spirometry qualification
• Respiratory Diploma or equivalent qualification

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Wootton Medical Centre

Address

36-38 High Street

Wootton

Northampton

Northamptonshire

NN4 6LW

United Kingdom

Employer's website

https://www.woottonmedicalcentre.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

To work as an autonomous practitioner, responsible for the provision of medical services to the practice population, delivering an excellent standard of clinical care whilst complying with the GMS contract. Furthermore, the post-holder will adhere to the GMC standards for good medical practice, contributing to the effective management of the practice, leading by example, maintaining a positive, collaborative working relationship with the multidisciplinary team.

Person Specification

Qualifications

Essential

• Qualified General Practitioner
• MRCGP
• Vocational Training Certificate or equivalent JCPTGP
• General Practitioner (Certificate of Completion of Training CCT)

Experience

Essential

• Experience of working in a primary care environment
• Experience of continued professional development
• Experience of QOF and clinical audit
• General understanding of the GMS contract

Desirable

• Minimum of two years as a salaried GP
• Experience of medicines management
• Experience of CCG initiatives

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Millcroft Medical Centre

Address

Eagle Bridge Health&Wellbeing Centre

Dunwoody Way

Crewe

Cheshire

CW1 3AW

United Kingdom

Employer's website

http://www.millcroftmedicalcentre.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Sorting all clinical post and prioritising for the GP in terms of actions. Signposting some post to others such as clinical pharmacist etc.

Extracting all information from clinical letters that needs coding and adding to notes Completing basic (non-opinion) forms and core elements of some forms for the GP to approve and sign such as insurance forms, mortgage, benefits agency forms etc

Arranging appointments, referrals, tests and follow up appointments of patients.

Preparing patients prior to going in to see the GP, taking a brief history and basic readings in readiness for the GP appointment. Explaining treatment procedures to patients. Helping the GP liaise with outside agencies e.g. getting an on call doctor on the phone to ask advice or arrange admission while the GP can continue with their consultation(s)

Dipping urine, taking blood pressure, ECGs & phlebotomy GPA Competency Framework 2

Support the GP with immunisations setting up clinics and arranging reviewing admin triage daily.

Support the PM and the Team leader with setting up the flu annual clinics.

Prepare all paperwork and take mins for clinical meetings and run reports requested by the Practice Manager.

Ensure important patient register is updated monthly along with all other registers ie safeguarding, carers, dementia, Learning disabilities, Deaths.

Review the practice websites and be the main coordinator for the practice face book pages adding in clinical information.

Person Specification

Experience

Essential

• Minimum of 1 years experience in working within a GP Practice
• Previous experience of working a primary care setting and maintained their own clinics. Audit experience would be a requirement of the role.
• Experience of general office procedures e.g. manual and computerised record and filing systems, photocopying and emails
• Ability to work well with all other colleagues with the practice and be a good communicator with patients in order to prevent complaints
• Experience of working in a team
• Experience in minute taking and accurate recording of meetings
• Responding to queries and simple problem solving
• Setting up and maintaining manual and electronic filing systems

Communcation

Essential

• Excellent telephone and verbal communication skills.

Desirable

• Fluency in more than one language (bilingual or multilingual)

Skills

Essential

• Proficient in primary care clinical systems, including EMIS Web, Docman, and Accurx.
• Excellent oral and written communication skills
• Good presentational skills
• Organised approach
• Multi-tasking
• Computer literate
• Effective interpersonal skills

Knowledge

Essential

• Detailed knowledge of administration
• Office systems and procedures
• Computer literate with a working knowledge of Microsoft Office packages and EMIS.
• Understanding of confidentiality regulations and protocols

Personal Qualities

Essential

• Strong commitment to excellent service provision
• Ability to prioritise work
• Adaptable to situations
• Good communication and interpersonal skills
• Honesty and integrity
• Commitment to team working
• Commitment to the principles of equality and diversity
• Self-motivated, pro-active and innovative
• Commitment to learning and personal development

Qualifications

Essential

• Good standard of education with at least 5 C or Grade 4 GCSES or equivalent
• Accredited 2-year General Practice Assistant (GPA) programme completed.
• Phlebotomy trained

Desirable

• Qualified in ECG, Patient Health Checks, Blood Pressure Measuring
• Basic First Aid knowledge

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

BARDOC

Address

Knowsley Medical Centre

9 -11 Knowsley Street

Bury

Lancashire

BL9 0ST

United Kingdom

Employer's website

http://bardoc.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Primary responsibilities

The GP Assistant will:

Sort clinical post and prioritise for the GP in terms of actions. Signposting documents to others such as clinical pharmacist etc.

Extract all information from clinical letters that needs coding and adding to clinical notes.

Arranging appointments, referrals, tests and follow up appointments for patients

Preparing patients to see the GP, taking a brief clinical history and performing basic assessments in readiness for the GP appointment.

Testing urine, taking blood pressure, ECGs & phlebotomy.

Completing basic administration for the GP to approve and sign documents such as insurance forms, mortgage, benefits agency forms etc.

Explaining treatment procedures to patients.

Helping the GP liaise with outside agencies e.g. contacting the hospital getting hold of an on-call doctor on the phone to ask advice or arrange admission while the GP can continue with their consultation(s).

Support the GP with immunisations/wound care.

Organisational Position

On a daily basis the GPA will report to the Practice Manager and the GP Lead at their practice.

Individual Responsibilities

Adhere to DHC and GP Practices policies and procedures and any other relevant legislation.

Participate in regular supervision sessions and appraisals with your line manager. Attend training and development activities as identified and participate in meetings as required.

Maintain administration systems and workspace used in a clean and tidy condition.

Maintain a good working knowledge of Health and Safety procedures and fire precautions and operate the correct procedures and participate in policy development and data collection where appropriate.

Work flexibly to meet the needs of clients.

Ensure mandatory training is up-to-date at all times.

Contribute to ongoing/new projects as required.

To undertake any other duties appropriate to the grade and purpose of the job as may be agreed by the post holder.

Work Setting And Review

The post holder will work autonomously to an agreed set of targets and objectives.

They will manage their own time and case load, providing regular updates/progress reports to their line manager and to the GP practices they are based in.

Participate in DHCs appraisal and review system.

Confidentiality

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential.

Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include:

Using personal security systems within the workplace according to Practice guidelines.

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.

Making effective use of training to update knowledge and skills.

Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.

Reporting potential risks identified.

Equality & Diversity

Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation.

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.

Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation.

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.

Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal & Professional Development

Post holder must hold a GP Assistant Certificate qualification or have the intention to work towards it.

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and, or professional development.

Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Attend all relevant annual updates.

Inform the lead GP of any concerns regarding GPA role and any professional development needed.

Be aware of own professional boundaries and what to do when you have reached them.

Quality

The post-holder will strive to maintain quality within the Practice, and will:

Alert other team members to issues of quality and risk.

Work to practice protocols.

Assess own performance and take accountability for own actions, either directly or under supervision.

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.

Work effectively with individuals in other agencies to meet patients needs.

Effectively manage own time, workload, and resources.

Communication

The post-holder should recognise the importance of effective communication within the team and will strive to:

Communicate effectively with other team members.

Be familiar in all mediums of communications such as email, tasks, telephone etc.

Communicate effectively with patients and carers.

Recognise peoples needs for alternative methods of communication and respond accordingly.

Communicate effectively to outside agencies.

Communicate clearly with their lead GP.

Contribution to the Implementation of Services

The post-holder will:

Apply Practice policies, standards and guidance.

Discuss with other members of the team how the policies, standards and guidelines will affect own work.

Participate in audit where appropriate.

Person Specification

Qualifications

Essential

• Good standard of education with excellent literacy and numeracy skills.

Desirable

• GP Assistant Certificate qualification.

Other requirements

Essential

• Flexibility to work outside core office hours.
• Disclosure Barring Service (DBS) check.
• Maintains confidentiality at all times.

Skills

Essential

• Excellent communication skills (written and oral) including the ability to listen.
• Strong and confident IT skills including MS Office and databases.
• Excellent administrative skills working under own initiative at times.
• Effective time management skills, often in a fast paced environment.
• Proven problem solving and analytical skills.
• Ability to adapt to changing situations and changing needs of the service.
• Excellent customer care skills.
• Motivated to achieve good outcomes for patients.
• Able to follow policies and procedures effectively.
• Able to maintain confidentiality at all times.

Desirable

• Knowledge of GP clinical systems e.g EMIS .

Personal qualities

Essential

• Polite & confident with good customer care skills remaining calm under pressure.
• Caring, sensitive and empathetic sensitive to patients' life stages, concerns and problems.
• Self-motivated, reliable and dedicated.
• Excellent interpersonal skills.
• Motivated and proactive.
• Ability to use initiative and judgement.
• Confident, assertive, and resilient.

Experience

Essential

• Experience working in a health care setting.
• Experience working in the NHS/Primary Care General Practice setting.
• Understanding of community services and personalised care.
• Experience of managing a complex administrative role.

Desirable

• Experience working with the general public in a similar role.
• Experience of producing agendas and minutes for meetings.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

CLICK PCN

Address

Church View Medical Centre

Broadway Road

Horton

Ilminster

Somerset

TA19 9RX

United Kingdom

Employer's website

https://langportsurgery.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Join our dynamic team and play a vital role in ensuring the smooth operation of our practice. This position is ideal for someone who enjoys problem-solving, working in a team, and delivering excellent service in a fast-paced healthcare environment.

• Professionally and politely greet all patients and visitors, both in person and over the phone.

• Handle incoming calls from patients and healthcare professionals, directing them as needed or taking messages.

• Manage administrative queries and requests, acting as a key link between patients and clinicians.

• Schedule, cancel, and rearrange appointments efficiently using the clinical system.

• Provide essential support to clinicians, ensuring smooth daily operations.

• Process medical report requests and handle related fees.

• Maintain a clean and organised reception and waiting area.

Person Specification

Right to work in the UK

Essential

• Right to work in the UK

Skills

Essential

• Previous experience working within a GP surgery, primary care, or healthcare setting.
• Hands-on experience using EMIS patient records system and healthcare software.
• Experience handling confidential patient data and coordinating with medical professionals in a clinical environment.

Desirable

• In-depth understanding of patient confidentiality and GDPR regulations, with experience applying them in a professional setting.
• Demonstrated ability to work efficiently within a team while also working independently when required.

Qualifications

Essential

• Educated to GCSE level (or equivalent), including strong grades in Maths and English.
• Demonstrable competency in written and spoken English, with the ability to draft professional correspondence.

Desirable

• Degree in a relevant field OR equivalent professional experience in an administrative or healthcare setting.
• IT-related qualification or certification

Experience

Essential

• Experience working with IT systems, including Microsoft Office (Word, Excel, Outlook) and data entry software.
• Ability to work in a highly organized, methodical, and detail-oriented manner, ensuring accuracy in all tasks.
• Previous experience in a receptionist, administrative, or customer service role, ideally within a fast-paced environment.

Desirable

• Previous experience working within a GP surgery, primary care, or healthcare setting.
• Hands-on experience using EMIS patient records system and healthcare software.
• Experience handling confidential patient data and coordinating with medical professionals in a clinical environment.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Wyre Forest Health Partnership

Address

Church Street Surgery

Dunley Road

2 Callows Lane

Kidderminster

Worcestershire

DY10 2JG

United Kingdom

Employer's website

https://www.wyreforesthealthpartnership.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job Summary:

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

Job Responsibilities:

• Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice.
• Deal with all general enquiries, explain procedures and make new and follow-up appointments.
• Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.
• Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.
• Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
• When necessary, enter requests for home visits onto the computer, ensuring careful recording of all relevant details and where necessary refer to Duty Doctor.
• Action repeat prescription requests and ensure that they are ready for collection by the patient within 48 hours.
• Advise patients of relevant charges for private (non NHS) services, accept payment and issue receipts for same.
• Enter patient information and appropriate codes on to the computer as required.
• Monitor and complete clinical system tasks as required by the Reception Supervisor, Practice Manager and GPs.
• Scan medical documents into clinical computer system and redirect to GPs for action.
• Premises:

• Open up premises at the start of the day when first to arrive, de-activate alarm and make all necessary preparations to receive patients.

• When last to leave at the end of the day, ensure that the building is totally secured, internal lights are off and the alarm activated.

• Undertake any other additional duties appropriate to the post as requested by the Reception Supervisor or the Practice Manager.
• Attend team and practice meetings.

Give results and/or information to the patient as directed by the doctors.

• Accept and ensure all specimens are clearly labelled and pass on to Healthcare staff for appropriate recording prior to collection by hospital transport.

Confidentiality:

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
• In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, to include:

• Using personal security systems within the workplace according to practice guidelines.
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.
• Making effective use of training to update knowledge and skills.
• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.
• Reporting potential risks identified to the Health and Safety Team immediately.

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation.
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development:

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.
• Attending all training courses and sessions deemed as mandatory by the Practice Manager.

Quality:

The post-holder will strive to maintain quality within the practice, and will:

• Alert other team members to issues of quality and risk.
• Assess own performance and take accountability for own actions, either directly or under supervision.
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.
• Work effectively with individuals in other agencies to meet patients needs.
• Effectively manage own time, workload and resources.

Communication:

The post-holder should recognise the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members.
• Communicate effectively with patients and carers.
• Recognise peoples needs for alternative methods of communication and respond accordingly.

Contribution to the Implementation of Services:

The post-holder will:

• Apply practice policies, standards and guidance.
• Discuss with other members of the team how the policies, standards and guidelines will affect own work.
• Participate in audit where appropriate.

Person Specification

Qualifications

Essential

• 3 GCSE's grade A to C, one of which to be English

Experience

Desirable

• Experience of working in a GP Practice.
• Receptionist experience.

Employer details

Employer name

Southgates Medical Centre & The Woottons Surgery

Address

Southgates Medical Centre

41 Goodwins Road

King's Lynn

Norfolk

PE30 5QX

United Kingdom

Employer's website

https://southgatesandwoottonssurgeries.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Equality, Diversity & Inclusion

A good attitude and positive action towards ED&I create an environment where all individuals are able to achieve their full potential. Creating such an environment is important for three reasons: it improves operational effectiveness, it is morally the right thing to do, and it is required by law.

Patients and their families have the right to be treated fairly and be routinely involved in decisions about their treatment and care. They can expect to be treated with dignity and respect and will not be discriminated against on any grounds including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Patients have a responsibility to treat other patients and our staff with dignity and respect.

Staff have the right to be treated fairly in recruitment and career progression. Staff can expect to work in an environment where diversity is valued, and equality of opportunity is promoted. Staff will not be discriminated against on any grounds including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Staff have a responsibility to ensure that you treat our patients and their colleagues with dignity and respect.

Safety, Health, Environment and Fire

The INT is committed to supporting and promoting opportunities for staff to maintain their health, well-being and safety. You have a duty to take reasonable care of health and safety at work for you, your team and others, and to cooperate with employers to ensure compliance with health and safety requirements. All personnel are to comply with the Health and Safety at Work Act 1974, Environmental Protection Act 1990, Environment Act 1995, Fire Precautions (workplace) Regulations 1999 and other statutory legislation.

Confidentiality

This INT is committed to maintaining an outstanding confidential service. Patients entrust and permit us to collect and retain sensitive information relating to their health and other matters, pertaining to their care. They do so in confidence and have a right to expect all staff will respect their privacy and maintain confidentiality at all times. It is essential that if, the legal requirements are to be met, and the trust of our patients is to be retained that all staff protect patient information and provide a confidential service.

Quality and Continuous Improvement

The INT will continually strive to improve work processes which deliver health care with improved results across all areas of our service provision. We will promote a culture of continuous improvement, where everyone counts and staff are permitted to make suggestions and contributions to improve our service delivery and enhance patient care.

Collaborative Working

All staff are to recognise the significance of collaborative working. Teamwork is essential in multidisciplinary environments. Effective communication is essential, and all staff must ensure they communicate in a manner which enables the sharing of information in an appropriate manner.

Delivery

The project will initially concentrate on those frail patients who have been admitted to hospital and will look at opportunities to review the patients care and consider how the INT frailty team and support a timely and safe discharge for the patient, looking at maximise resources within community so that patients can return to their preferred place of care. It is anticipated that this initial work stream will be established within 3 months of the being in post. Alongside this work will be undertaken to review hospital discharges of frail patients to ensure that the wrap around care and needs of the patient are met, in order to prevent a re-admission.

One this is an established process with daily MDT and mapped resource next steps will be to look at proactive care and disease monitoring to ensure that patients stay well and are able to manage their own health within our community.

Person Specification

Qualifications

Essential

• Qualified GP
• Vocational Training Certificate, or equivalent JCPTGP
• General Practitioner Certificate of Completion of Training

Desirable

• MRCGP
• Diploma in Geriatric Medicine a grant toward completing this qualification can be given
• Recognised qualifications for GP registrar training

Clinical Knowledge

Essential

• Outstanding level of clinical knowledge and skills commensurate with that of an experienced GP
• Understands the importance of evidence based practice and clinical effectiveness

Desirable

• Knowledge of the current issues facing primary care and the wider NHS

Personal Qualities

Essential

• Polite and confident
• Flexible and cooperative
• Motivated & forward thinker
• Problem solver with the ability to process information accurately and effectively, interpreting data as required
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Ability to work under pressure
• Effectively able to communicate and understand the needs of the patient
• Commitment to ongoing professional development
• Effectively utilises resources
• Punctual and committed to supporting the team effort
• A demonstrable commitment to professional development
• Evidence of recent self directed learning or development
• Ability to use own judgement, resourcefulness, and common sense
• Observance of strict confidentiality

Experience

Essential

• Experience of working in a primary care environment
• Experience of continued professional development
• Experience of effective multi-disciplinary team MDT working across sectors

Desirable

• Experience of GP QOF system and clinical audit
• Two years as a salaried GP or locum
• Experience of medicines management
• Experience of ICB, ICS initiatives
• General understanding of the GMS contract

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Helston Medical Centre & Porthleven Surgery

Address

Trelawney Road

Helston

Cornwall

TR13 8AU

United Kingdom

Employer's website

https://www.helstonmedicalcentre.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Key Responsibilities

Financial Resilience and Advice

Carry out holistic financial wellbeing assessments.

Complete welfare benefit and income maximisation checks.

Support residents with applications for benefits, grants and local support schemes.

Assist with evidence gathering, forms and appeals where appropriate.

Provide budgeting and financial capability support.

Identify opportunities to increase household income and reduce financial pressures.

Refer specialist debt, legal and housing matters to appropriate partners.

Neighbourhood Outreach

Deliver advice sessions within GP surgeries and community venues.

Accept referrals from GPs, practice teams, social prescribers and community partners.

Conduct outreach work across local neighbourhoods.

Undertake home visits where appropriate.

Provide responsive support to residents experiencing financial crisis.

Partnership Working

• Build strong relationships with local VCSE organisations.
• Develop referral pathways with advice services and community groups.
• Work collaboratively with organisations such as Citizens Advice, Age UK, housing providers, family support services and energy advice providers.
• Attend neighbourhood MDT and partnership meetings.
• Promote available services and support opportunities across the local community.

Case Management

• Maintain accurate and confidential client records.
• Monitor outcomes and impact.
• Produce reports demonstrating the difference made for local residents.
• Ensure compliance with safeguarding, information governance and data protection requirements.

Person Specification

Qualifications

Essential

• A-levels at grades A*C or equivalent

Experience

Essential

• Experience supporting people facing financial hardship.
• Knowledge of welfare benefits and income maximisation.
• Experience of working within advice, housing, health, social care or community sectors.
• Ability to manage a caseload and work independently.
• Excellent communication and relationship-building skills.
• Ability to explain complex information in simple, accessible language.
• Commitment to reducing inequalities and improving outcomes for vulnerable residents.
• Full driving licence and access to a vehicle.

Desirable

• Experience within Citizens Advice, Age UK, housing associations or welfare rights services.
• Experience of social prescribing or community outreach.
• Knowledge of debt advice and financial capability approaches.
• Understanding of primary care and neighbourhood health models.
• Advice Quality Standard or similar advice-sector experience.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Wyre Forest Health Partnership

Address

David Corbet House

Callows Lane

Kidderminster

Worcestershire

DY10 2JG

United Kingdom

Employer's website

https://www.wyreforesthealthpartnership.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Ashgrove Medical Group is seeking a motivated and enthusiastic Salaried GP to join our forward-thinking team for a fixed-term period of 12 months. We are offering 6 sessions per week, providing flexibility to suit your professional and personal commitments.

Operating across two sites in the South Wales area, we are a thriving, innovative practice dedicated to delivering high-quality patient care while fiercely protecting the well-being and workload of our clinicians.

You will be joining a highly supportive, well-structured environment looking after a diverse patient list of 20,000 at two sites - Ashgrove Surgery, Pontypridd & Penrhiwceiber Medical Centre, Mountain Ash.

We operate a robust, highly skilled Multidisciplinary Team - MDT designed to ensure patients see the right professional at the right time, significantly reducing the administrative and clinical burden on our GPs. Our team includes:

• Salaried GPs
• Advanced Practice Nurses
• Health Care Support Workers - HCSWs
• Physician Associate
• In-house Pharmacists and Pharmacy Technicians

We also benefit from excellent integration with our Local Health Board - LHB, and cluster teams, providing direct access to:

• First Contact Physiotherapists - FCP
• Mental Health Workers
• Counsellors

The Role & Workload

We believe in a sustainable, safe working day. Your clinical workload is carefully managed to ensure a manageable pace:

• Structured Consultations: Our templates offer a carefully balanced mix of pre-bookable appointments, on-the-day appointments, and eConsults.
• Manageable Duty Days: On-call sessions are allocated strictly pro-rata. To ensure clinical safety and reduce fatigue, on-call duty is capped at a maximum of 35 triage slots.
• Low Home Visits: Thanks to our triage systems and allied health professional support, our GP home visit rates remain consistently low.
• No private reports / forms

Research & Development

We are an active research practice involved in ongoing clinical trials. This role offers a fantastic opportunity for a GP looking to engage in research activity, maintain portfolio variety, and stay at the forefront of primary care developments.

Person Specification

Qualifications

Essential

• - MRCGP

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Ashgrove Medical Group

Address

Morgan Street

Pontypridd

CF37 2DR

United Kingdom

Employer's website

https://www.ashgrovemedicalgroup.com/ (Opens in a new tab)

Job description

Job responsibilities

The Reception Team Leader will support the day-to-day running of the practice, with a primary focus on supervising the Care Co-ordination Team across both sites.

Key responsibilities include supervising staff, coordinating rotas and leave, managing sickness reporting, and ensuring appropriate service cover at all times. The post holder will provide first-line support, guidance and problem solving, monitor workloads, and support staff development through regular 1:1s and appraisals. Any performance or staffing concerns will be escalated to the Practice Manager.

The role also involves supporting administrative workflows, including medical records, patient recalls, and digital consultations, ensuring processes are completed safely, accurately, and in a timely manner. The post holder will assist with managing the appointment system and resolving operational issues.

Further responsibilities include supporting training, induction, and compliance with mandatory training requirements, as well as coordinating trainee and student placements.

The Reception Team Leader will provide support across wider practice operations, including premises, IT, patient feedback, and communications, ensuring issues are identified and escalated appropriately.

The post holder will work collaboratively with the Practice Manager and wider team to maintain a safe, efficient and patient-focused service.

Please see full Job Description for more detail.

Person Specification

Other requirements

Essential

• Flexibility to work outside of core office hours
• Disclosure Barring Service (DBS) check
• Maintains confidentiality at all times
• Full UK driving licence
• Access to own transport

Skills and Qualities

Essential

• Excellent communication skills (written, oral and presenting)
• Strong IT skills (generic)
• Excellent leadership skills
• Strategic thinker and negotiator
• Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment
• Effective time management (Planning & Organising)
• Ability to network and build relationships
• Proven problem solving & analytical skills
• Ability to develop, implement and embed policy and procedure
• Ability to motivate and train staff
• Polite and confident
• Flexible and cooperative
• Excellent interpersonal skills
• Motivated and proactive
• Ability to use initiative and judgement
• Forward thinker with a solutions focused approach
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Ability to work under pressure
• Confident, assertive and resilient
• Ability to drive and deliver change effectively
• Ability to motivate teams, enhance morale and maintain a positive working environment, including team building sessions

Desirable

• Able to use SystmOne

Qualifications

Essential

• Good standard of education with excellent literacy and numeracy skills

Desirable

• Leadership and / or Management Qualification

Experience

Essential

• Experience of working with the general public
• Experience of working in a health care setting
• Experience of managing teams
• Experience of performance management, including appraisal, staff development and disciplinary procedures
• Experience of managing rotas

Desirable

• Experience of successfully developing and implementing projects
• NHS / Primary Care General Practice experience
• Relevant health and safety experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Park House Medical Centre

Address

61 Burton Road

Carlton

Nottingham

NG4 3DQ

United Kingdom

Employer's website

https://www.thejubileepractice.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job Description: Advanced Nurse Practitioner (ANP)

Job Title: Advanced Nurse Practitioner

Employer: Harwood Group Practice

Location: Harwood Medical Centre / Tonge Moor Health Centre, Bolton

Salary:(Dependent on experience)

Hours: 37.5 hours per week (Monday Friday, 08:00 18:30)

Independent Prescribing (V300) is an essential requirement for this role. To ensure the safety and efficiency of our autonomous clinical service, applicants who do not hold a valid Independent/Supplementary Prescribing qualification will not be considered for this position.

The post-holder is an experienced nurse who, acting within their professional boundaries, will provide care for the presenting patient from initial history taking, clinical assessment, diagnosis, treatment, and evaluation of care.

The role is split between site-based clinics and a community-based home visiting service, ensuring that patients who are housebound or in residential care receive high-standard clinical intervention. As an independent prescriber, you will be responsible for the complete episode of care, from diagnosis to issuing necessary prescriptions.

• Autonomous Consultations: Deliver face-to-face and telephone consultations for patients with undifferentiated and undiagnosed problems.

• Independent Prescribing: Issue prescriptions safely and effectively in accordance with your scope of practice, national legislation, and local formularies.

• Medication Review: Conduct complex medication reviews for patients with multiple comorbidities, particularly during home visits.

• Acute & Chronic Care: Manage a wide-ranging caseload including acute minor illnesses and complex long-term conditions (COPD, Diabetes, Frailty).

• Home Visiting: Lead the clinical response for housebound patients, providing acute assessments and proactive frailty reviews.

• Collaborative Working: Work as an integral part of the Harwood MDT, participating in clinical meetings, safeguarding reviews, and GSF meetings.

• Referrals: Ensure timely and appropriate referrals to PCN specialists and secondary care.

• Support: Act as a clinical resource for the wider nursing team regarding prescribing queries and complex case management.

Person Specification

Qualifications

Essential

• Attribute Essential (Must have) Registered Nurse (NMC) & Independent/Supplementary Prescriber (V300); MSc in Advanced Clinical Practice.

Experience

Essential

• Experience working as an ANP in Primary Care; Proven track record of autonomous prescribing.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Harwood Group Practice

Address

Harwood Medical Centre

Hough Fold Way

Harwood

Bolton

BL2 3HQ

United Kingdom

Employer's website

https://www.harwoodmedicalcentre.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Main duties and responsibilitiesClinical correspondence and coding

• Process incoming clinical correspondence, including hospital letters, discharge summaries, clinic letters and other reports.
• Accurately code relevant clinical information onto patients electronic medical records using appropriate clinical/snomed codes.
• Ensure that correspondence, reports, results and other information are recorded, actioned and stored in accordance with practice protocols and the Data Protection Act 2018.
• Identify information requiring clinical review and forward it to the appropriate clinician.
• Highlight urgent, significant or unclear information for prompt clinical attention.
• Update patients medical records accurately and within agreed timescales.
• Support the maintenance of complete, accurate and high-quality patient records.
• Maintain an understanding of practice coding procedures and relevant changes to coding requirements.

• Process routine and urgent referrals in accordance with practice procedures.
• Prepare and send referral letters and supporting clinical information.
• Use relevant electronic referral systems and other NHS platforms.
• Ensure referrals contain the necessary information and documentation before submission.
• Monitor referral worklists and follow up any rejected, incomplete or outstanding referrals.
• Liaise with clinicians, patients, hospitals, community services and other healthcare organisations regarding referrals.
• Deal with referral queries and provide patients with appropriate administrative information.
• Maintain accurate records of referrals and actions taken.
• Prepare letters, reports and other correspondence from information provided by clinicians.
• Support the completion of forms, medical reports and requests for information.
• Maintain confidentiality when handling sensitive medical and personal information.

• Assist in producing information for clinical audits, screening programmes and chronic disease management.
• Support the effective operation of patient recall and review systems.
• Run searches and produce patient lists using the practice clinical system.
• Contact patients by telephone, text message, letter or other approved method to arrange reviews, monitoring or screening.
• Record all contact attempts and outcomes accurately.
• Identify patients who have not responded to recall invitations and follow the agreed practice escalation process.
• Keep up to date with changes to the Quality and Outcomes Framework (QOF), as required.
• Work with clinicians and other members of the practice team to support the achievement of QOF and other contractual targets.
• Identify missing or incorrect coding that may affect patient care, recalls, audits or practice performance.
• Support seasonal and national health campaigns where required.

• Assist with clinical audits, searches and data collection.
• Produce reports, spreadsheets and information for clinicians and managers.
• Support data-quality improvement work by identifying incomplete, inconsistent or inaccurate records.
• Update patient information and monitoring registers in line with practice procedures.
• Assist with the preparation of evidence required for internal reviews, inspections and contractual submissions.
• Maintain accurate audit trails and records of completed work.
• Take part in re-audits and quality-improvement work where required.

• Manage assigned tasks, emails, correspondence and administrative work within agreed timescales.
• Respond to telephone, written and electronic enquiries in a professional manner.
• Liaise with patients, pharmacies, hospitals and other organisations as appropriate.
• Process requests for medical records, reports, forms and non-NHS work in accordance with practice procedures.
• Maintain spreadsheets, registers, electronic folders and filing systems.
• Support registrations, deductions and amendments to patient details where required.
• Provide administrative support for clinical, practice and team meetings.
• Take and prepare meeting minutes when requested.
• Assist with general office duties, including post, scanning, photocopying and document management.
• Provide appropriate cover for colleagues during periods of absence.
• Provide reception support when required and following appropriate training.
• Undertake any other duties appropriate to the role, as reasonably requested by the Practice Manager or Partners.

Person Specification

Experience

Essential

• Experience of clinical coding

Desirable

• Experience of working under pressure
• Experience of working in primary care

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Donneybrook Medical Centre

Address

Clarendon Street

Hyde

Cheshire

SK14 2AH

United Kingdom

Employer's website

https://www.donneybrookmedicalcentre.nhs.uk (Opens in a new tab)

Job description

Job responsibilities

The following are the core duties and responsibilities of the Salaried GP.

• The delivery of highly effective medical care to the entitled population
• The provision of services commensurate with the GMS contract
• Generic prescribing adhering to local and national guidance
• Effective management of long-term conditions
• Support the wider clinical team as required
• Participating in the practice rota undertaking a variety of duties including but not limited to face to face consultations, telephone consultations, home visits, care home visits
• Processing of administration in a timely manner, including referrals, repeat prescription requests and other associated administrative tasks
• Maintain accurate clinical records in conjunction with good practice, policy and guidance
• Working collaboratively, accepting an equal share of the practice workload including participating in extended hours provision.
• Adhere to best practice recommended through clinical guidelines and the audit process
• Contribute to the successful implementation of continuous improvement and quality initiatives within the practice
• Attend and contribute effectively to practice meetings, MDT, Safeguarding and other meetings as appropriate
• Ensure compliance with the appraisal process
• Prepare and complete the revalidation process
• Commit to self-learning and instil an ethos of continuing professional development across the practice team
• Support the training of medical students from all clinical disciplines
• Support the GP Partners in achieving the strategic aims of the practice, making recommendations to enhance income and reduce expenditure
• Support patients to adopt health promotion strategies that promote healthy lifestyles, and apply principles of self-care
• Undertake minor surgery as appropriate to competence
• Review and adhere to practice protocols and policies at all times
• Participate in local initiatives to enhance service delivery and patient care
• Participate in the review of significant and near miss events applying a structured approach
• Lead by example, being diligent in work undertaken and identifying and proactively managing opportunities for improvements
• Communicate effectively with staff and patients
• Effectively manage own time and workload
• Work with the Executive Manager and Practice Manager to ensure compliance with CQC regulations and standards
• Work with the Executive Manager and Practice Managerto assist with the development and implementation of projects and new working methods as required
• Assist with the development, review, update and implementation of practice policies and procedures
• In general the post-holder will be expected to undertake all the normal duties and responsibilities associated with a GP working within primary care

Further details can be found in the attached Job Description

Person Specification

Personal Qualities

Essential

• Polite and confident
• Flexible and cooperative
• Motivated, forward thinker
• Problem solver with the ability to process information accurately and effectively, interpreting data as required
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Ability to work under pressure / in stressful situations
• Effectively able to communicate and understand the needs of the patient
• Commitment to on-going professional development
• Effectively utilises resources
• Punctual and committed to supporting the team effort

Other Requirements

Essential

• Flexibility to work outside of core office hours
• Disclosure Barring Service (DBS) check
• Occupational Health Clearance
• Full UK driving licence
• Access to own transport

Experience

Essential

• Full GMC Registration
• National Performers List registration
• Appropriate defence indemnity (MPS/MDU)
• Eligibility to practice in the UK independently
• Experience of working in a primary care environment
• Experience of continued professional development
• Experience of QOF and clinical audit
• General understanding of the GMS contract

Desirable

• Minimum of two years as a salaried GP
• Experience of medicines management
• Experience of CCG initiatives

Qualifications

Essential

• Qualified GP
• MRCGP
• Vocational Training Certificate or equivalent JCPTGP
• General Practitioner (Certificate of Completion of Training CCT)

Knowledge and Skills

Essential

• Outstanding level of clinical knowledge and skills
• Effective time management (Planning & Organising)
• Ability to work as a team member and autonomously
• Excellent interpersonal skills
• Problem solving & analytical skills
• Ability to follow clinical policy and procedure
• Experience with audit and able to lead audit programmes
• Experience with clinical risk management
• Excellent communication skills (written and oral)
• Strong IT skills
• Clear, polite telephone manner
• Competent in the use of Office and Outlook

Desirable

• SystmOne user skills

Other Requirements

Essential

• Flexibility to work outside of core office hours
• Disclosure Barring Service (DBS) check
• Occupational Health Clearance
• Full UK driving licence
• Access to own transport

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Park House Medical Centre

Address

61 Burton Road

Carlton

Nottingham

NG4 3DQ

United Kingdom

Employer's website

https://www.thejubileepractice.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

The following are the core responsibilities of the Care Coordinator: Secretary and Communications.

There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload, staffing levels and business need:

The Care Coordinator is responsible for leading our service for patient referrals, supporting clinical administration, maintaining effective communication and relationships with healthcare providers. They will be fundamental in supporting practice communications and service development to ensure high-quality patient care and efficient practice operations.

Referral and Care Coordination

• Develop and maintain strong working relationships with secondary care, community services, and other healthcare providers.
• Maintain up-to-date knowledge of local referral pathways, services, and neighbourhood working initiatives.
• Manage and maintain a comprehensive database of referral pathways, service contacts, and provider information.
• Support clinicians with the processing of electronic referrals using eRS, Ascenda Gateway, and other relevant systems.
• Process urgent and fast-track (2 Week Wait) referrals promptly, ensuring appropriate follow-up and liaison with patients, clinicians, and external services.
• Monitor and report on referral activity, identifying trends and supporting strategic initiatives to improve patient care and access to services.
• Support the review and update of practice protocols in line with current pathways and service developments.

Clinical and Administrative Support

• Provide high-quality administrative and secretarial support to GPs, Partners, and the wider clinical team.
• Prepare and process clinical correspondence, including letters, reports, referrals, and other documentation accurately and confidentially.
• Arrange appointments, investigations, and bookings, liaising with hospitals, service providers, clinicians, and patients as required.
• Action tasks delegated by clinicians and colleagues in a timely manner.
• Manage hospital correspondence and undertake administrative actions relating to incorrect registrations and patients who have left the practice.
• Assist with the preparation and administration of patient care plans under the direction of the clinical team.
• Maintain Continuity of Care and Gold Standards Framework (GSF) registers, working closely with clinical and administrative leads.
• Undertake minute-taking and prepare agendas for meetings when required.
• Complete additional administrative duties as directed by the Partners and management team.

Data Management and Systems

• Ensure accurate, timely, and secure entry of patient information onto EMIS and other practice systems.
• Maintain effective filing and record-management systems, ensuring information is accessible, accurate, and compliant with data protection requirements.
• Support the development and efficient use of digital systems and communication platforms, including BlinxPACO.

Communication and Patient Liaison

• Handle incoming and outgoing telephone calls, responding to enquiries and directing queries appropriately.
• Act as a key point of contact between the practice, patients, hospitals, and external healthcare organisations.
• Promote effective communication between the practice and local healthcare services to support seamless patient care.

Practice Communications and Engagement

• Support the implementation and ongoing development of the practice communication strategy.
• Maintain awareness of national and local healthcare campaigns and coordinate related practice communications.
• Manage the practice content calendar and oversee the planning of communication activities.
• Coordinate and manage practice social media platforms and communications.
• Produce and distribute the practice newsletter.
• Work collaboratively with the Patient Participation Group (PPG) to encourage patient engagement and gather feedback to support service improvement.

General Responsibilities

• Contribute to the continuous improvement of practice services, processes, and patient experience.
• Maintain confidentiality and comply with all practice policies, information governance standards, and regulatory requirements.
• Undertake any other reasonable duties appropriate to the role, as required to meet service needs and business priorities

The list above is not exhaustive and you will be required carry out suitable tasks as directed by the Management.

Person Specification

Experience

Essential

• Experience of working with the general public
• Experience of administrative duties
• Experience of working in a healthcare setting

Qualifications

Desirable

• GCSE Mathematics & English (C or above) or equivalent
• NVQ Level 2 in Health and Social Care

Skills

Essential

• Excellent communication skills (written and oral)
• Strong IT skills
• Clear, polite telephone manner
• Competent in the use of Office and Outlook
• Effective time management (planning and organising)
• Ability to work as a team member and autonomously
• Good interpersonal skills
• Problem solving and analytical skills
• Ability to follow policies and procedures
• EMIS/SystmOne/Vision user skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Elms Medical Centre

Address

3 The Elms

Dingle

Liverpool

L8 3SS

United Kingdom

Employer's website

https://www.theelmsmedicalcentre.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

• In accordance with the Practice timetable, as agreed, the post-holder will make themselves available to undertake a variety of duties including surgery consultations, telephone consultations and queries, visiting patients at home, checking and signing repeat prescriptions and dealing with queries, paperwork and correspondence in a timely fashion
• Making professional, autonomous decisions in relation to presenting problems, whether self-referred or referred from other healthcare workers within the organisation
• Assessing the health care needs of patients with undifferentiated and undiagnosed problems
• Screening patients for disease risk factors and early signs of illness
• In consultation with patients and in line with current Practice disease management protocols, developing care plans for health
• Providing counselling and health education
• Admitting or discharging patients to and from the caseload and referring to other care providers as appropriate
• Recording clear and contemporaneous consultation notes to agreed standards
• Collecting data for audit purposes
• Compiling and issuing computer-generated acute and repeat prescriptions (avoiding hand-written prescriptions whenever possible)
• Prescribing in accordance with the Practice prescribing formulary (or generically) whenever this is clinically appropriate
• In general the post-holder will be expected to undertake all the normal duties and responsibilities associated with a GP working within primary care.