Job description

Job responsibilities

The post-holder will project a positive and friendly image to dispensary patients and other visitors and deal with queries in a professional, courteous and efficient way.

Assist in the handling of prescriptions over-the-counter, use of cash till, assist with stock control and re-stocking of the dispensary. Deliveries are received throughout the day and you will be required to unpack deliveries.

Please see full job description attached

Person Specification

Qualifications

Essential

• GCSE grade A to C (4-9) or Equivalent in English & Maths

Experience

Essential

• Team player
• Willing to learn

Desirable

• Customer service experience
• Experience of working in a Dispensary/Pharmacy or GP Surgery

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Ramsbury & Wanborough Surgery

Address

Whittonditch Road

Ramsbury

Marlborough

Wiltshire

SN8 2QT

United Kingdom

Employer's website

https://www.ramsburyandwanboroughsurgery.nhs.uk (Opens in a new tab)

Job description

Job responsibilities

Job purpose

The General Practice Assistant will support GPs and the wider practice team by undertaking a combination of routine administrative and appropriately delegated clinical tasks.

The role is designed to reduce avoidable workload for clinicians, improve the flow of day-to-day work and help ensure patients receive timely, accurate and well-coordinated care.

The postholder will be employed by East Kennet Primary Care Network (PCN) and will work primarily at Old School House Surgery, Great Bedwyn.

The full scope of the role is set out in the attached Job Description and Person Specification, which applicants should read carefully before applying.

The postholder will work closely with GPs, nurses, administrative staff and other members of the practice team.

Key areas of responsibility will include:

• Reviewing clinical correspondence and recording relevant information accurately within the patient record
• Supporting clinical coding, patient recalls, registers and follow-up processes
• Completing routine factual sections of forms for GP review and signature
• Assisting clinicians with patient-related administrative tasks and agreed communications
• Supporting long-term condition review preparation and follow-up activity
• Undertaking basic clinical observations and procedures, such as blood pressure measurement, urine testing, ECG recording and phlebotomy, once trained and assessed as competent
• Liaising with patients, carers, healthcare professionals and other services
• Maintaining accurate, timely and confidential patient records
• Recognising when a matter requires clinical judgement and escalating it to the appropriate clinician

This is a developing role, and the balance of duties may change over time in response to practice needs, service priorities and the postholders training and competencies.

The postholder will:

• Work within agreed practice policies, protocols and professional boundaries
• Undertake only those clinical duties for which they have received appropriate training and competency assessment
• Seek advice or escalate concerns where information is unclear or falls outside the scope of the role
• Participate in supervision, training, appraisal and ongoing professional development
• Manage their workload effectively and communicate competing priorities
• Work collaboratively and supportively with colleagues across the practice and East Kennet PCN

The postholder will have access to confidential information relating to patients, carers, staff and the business of the practice.

All information must be handled in accordance with:

• UK data protection legislation
• NHS information governance requirements
• Practice and PCN confidentiality policies
• Relevant records management and data-sharing procedures

Confidential information must only be accessed, used or shared where there is a lawful and legitimate reason to do so.

The postholder will be expected to:

• Support the safeguarding of children, young people and adults at risk
• Complete a Disclosure and Barring Service check appropriate to the role
• Promote equality, diversity, dignity and respect
• Treat patients, carers and colleagues fairly and without discrimination
• Follow health and safety, infection prevention and incident-reporting procedures
• Report concerns, risks or hazards promptly to the appropriate manager

The postholder will contribute to maintaining high standards of patient care and practice administration by:

• Taking responsibility for the accuracy and quality of their own work
• Raising concerns about quality, safety or risk
• Participating in relevant training and competency assessments
• Contributing to team discussions, service improvement and shared learning
• Reflecting on their performance through supervision and appraisal

This summary should be read alongside the attached Job Description and Person Specification, which provides the full details of the responsibilities, requirements and boundaries of the post.

Person Specification

Experience

Essential

• GCSEs, NVQ Level 2 or equivalent qualifications, or demonstrable equivalent knowledge and experience
• A good standard of written English, numeracy and digital literacy
• Willingness to complete the recognised General Practice Assistant training pathway and required competency assessments
• Willingness to undertake role-specific clinical training and demonstrate competence before carrying out delegated clinical duties

Desirable

• Completed or currently working towards an accredited General Practice Assistant qualification or training programme
• Relevant Level 3 qualification in healthcare, business administration, customer service or a related subject
• Care Certificate or equivalent healthcare training
• Training or competency in phlebotomy, ECG recording, blood pressure measurement, NHS Health Checks or other relevant clinical skills

Qualifications

Essential

• Experience of working in an administrative, customer-facing or patient-facing role
• Experience of communicating effectively and building positive working relationships with a range of people
• Experience of maintaining accurate records, entering information and handling confidential or sensitive information
• Ability to organise and prioritise a varied workload while maintaining attention to detail
• Ability to work effectively as part of a team and provide practical support to colleagues
• Ability to follow agreed procedures, recognise the boundaries of the role and identify when clinical advice or escalation is required
• Demonstrable commitment to learning and ongoing professional development

Desirable

• Experience of working in general practice, primary care, the NHS or another health or care setting
• Experience of using a clinical system, particularly SystmOne
• Experience of clinical coding, patient recalls, workflow management or processing clinical correspondence
• Experience of supporting long-term condition review preparation
• Experience of undertaking basic clinical observations or procedures, such as blood pressure measurement, urine testing, ECG recording or phlebotomy

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

East Kennet Primary Care Network

Address

Old School House Surgery (Bedwyn)

Church Street

Great Bedwyn

Marlborough

Wiltshire

SN8 3PF

United Kingdom

Employer's website

https://www.ramsburyandwanboroughsurgery.com/index.aspx (Opens in a new tab)

Job description

Job responsibilities

KEY RESPONSIBILITIES

• Provide high quality front desk reception service to the Practice patient population
• Share in the general administrative duties associated with operating the Practice
• Answering the telephone to deal with enquiries, make appointments, transfer calls to appropriate team members etc
• Signposting patient enquiries to the most relevant clinician/service provider
• Opening and closing the surgery premises
• Taking part in team meetings and training
• Offer support and work together with the whole Practice Team

Person Specification

Qualifications

Essential

• GCSE (or equivalent) English & Maths

Experience

Essential

• Must have excellent interpersonal, telephone and organisational skills.
• Must be able to demonstrate a good level of computer literacy.
• Able to work on own initiative and as part of team and contribute to the wider practice team.

Desirable

• Experience of working within in a GP Surgery/NHS
• Experience of using Systmone clinical system

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Ramsbury & Wanborough Surgery

Address

Ramsbury Surgery

Whittonditch Road

Ramsbury

Marlborough

Wiltshire

SN8 2QT

United Kingdom

Employer's website

https://www.ramsburyandwanboroughsurgery.nhs.uk (Opens in a new tab)