Job description

Job responsibilities

We are looking to appoint a Care Navigator to join our busy GP practice, you will be the first point of contact for arranging patient clinics, liaising with clinical and admin staff together with patients, as well as carrying out general office management tasks. You will have a good telephone manner and experience of booking appointments proving strong organisational skills. You will have excellent communication skills, a compassionate and friendly nature who can operate in a busy, demanding environment as you will be working with our clinical and administration teams.

Your regular duties in this role will be dealing with telephone, face to face and electronic enquiries, appointment booking contacting patients to provide information from the clinical team and assisting patients to access our services and those available in the wider community. General office duties, Filing, Coding and referring patients. Training is provided. This role is ideal for someone who is highly organised and an effective communicator who can provide a professional and warm welcome to our patients, ensuring every contact is of the highest quality.

Person Specification

Experience

Essential

• Good IT knowledge.
• Organisational skills important.
• Friendly and motivated.

Desirable

• Previous experience within General Practice preferred but not essential.
• Emis Web trained.
• Docman and coding skills .

Employer details

Employer name

SSP Health

Address

Upton Rocks Surgery

Heath Road

Widnes

WA8 7NU

United Kingdom

Employer's website

https://www.ssphealth.com/ (Opens in a new tab)

Job description

Job responsibilities

The Frailty service is a planned proactive service maintaining the health and wellbeing of people living with frailty.

The post holder will work as part of a multi-disciplinary team in a patient-facing role across the East Cornwall Primary Care Network, to help improve patient outcomes, ensure better access to healthcare and support practices to manage their most vulnerable and complex patients. The role is pivotal to improving the quality of care and operational efficiencies so requires motivation and passion to deliver excellent services within general practice.

Job Purpose:

To establish a Frailty Service for East Cornwall PCN

• To identify those living with frailty within the PCN, utilising the Rockwood scoring system or other identified method.
• To support the elderly to age healthier, reducing progression of frailty and risks associated with it where possible.
• To support them to make informed choices as to their health and welfare.
• To attend and lead MDTs and work collaboratively with neighbourhood teams to support elderly and carers.
• Reduce emergency hospital admission, readmission and try to reduce care burden.
• Support early discharge planning
• To identify those likely to be within their last year of life and support them to plan for their future needs.
• Develop shared care and support plans by involving older people living with frailty, their families and carers throughout all stages of progression.
• Early identification and treatment of Delirium.

Core Responsibilities

• Develop, implement and evaluate a seamless Frailty support service across the PCN, working with community and secondary care where appropriate, and aimed at continuously improving standards of patient care and wider multi-disciplinary team working.
• Where appropriate, support the development of discharge and contingency plans with relevant professionals to arrange on-going care in residential, care home, hospital, community settings and at home;
• Periodically review, evaluate and change rehabilitation programmes to rebuild lost skills and restore confidence;
• Advise on home, and workplace environmental alterations, such as adjustments for wheelchair access, technological needs, and ergonomic support;
• Advise patients, and their families or carers, on specialist equipment and organisations that can help with daily activities;
• Assist patients to adapt to and manage their physical and mental health long-term conditions, through the teaching of coping strategies; and assess, plan, implement, and evaluate treatment plans, with an aim to increase patients productivity and self-care;
• Ensure delivery of best practice in clinical practice, caseload management, education, research, and audit, to achieve corporate PCN and local population objectives.
• Advise practices of workflow and develop SOPs for team and practices to follow and implement, particularly Personalised Care Planning, utilising best practice.

Multi-disciplinary team working (MDT)

• Ensure MDTs adhere to the Gold Standard Framework and lead MDT development and best practice across the PCN.
• Ensure the right people are involved in MDTs from the East Cornwall Neighbourhood teams and PCN teams.
• Participate in GP huddles and any other PCN/Partnership MDT and promotes effective ways of working;
• Exercise a critical understanding of personal scope of practice and to identify when a patient requires escalation or referring on to other services.
• Develop effective working relationships with the Palliative Care Team and embed new processes and ways of working if required, to avoid duplication and to enhance the patient and family experience.

Communication

The post-holder should recognise the importance of effective communication across the PCN and within the team and will strive to:

• Work with patients through a shared-decision making approach to plan realistic, outcomes-focused goals;
• Coordinate and support the provision of Personalised Care Plans; Treatment Escalation Plans; End of Life Plans;
• Undertake both verbal and non-verbal communication methods to address the needs of patients that have communication difficulties;
• Communicate effectively with other team members;
• Communicates effectively and appropriately with patients and carers complex and sensitive information regarding diagnosis, pathology and prognosis;
• Recognise peoples needs for alternative methods of communication and responds accordingly;
• Develop relationships and a collaborative working approach across the PCN supporting the integration of pathways in primary care.

Signposting

Ensure that patients are referred to the appropriate healthcare professional for the appropriate level of care within an appropriate period of time e.g. pathology results, common/minor ailments, acute conditions, long term condition reviews etc.

Service Development

Contribute to the development and implementation of new services for the PCN.

Information Management

Analyse, interpret and present data to highlight issues and risks to support decision making.

Quality Improvement

• Undertake clinical audits of in areas directed by the PCN, feedback the results and implement changes in conjunction with the practice teams.
• Demonstrates ability to identify and resolve risk management issues according to policy/protocol;
• Follows professional and organisational policies/procedures relating to performance management;
• Represents the Frailty service on relevant committees and meetings, as a lead clinician, provide input in relation to specialist issues and clinical matters as required.

Education and Training

Provide education and training to primary healthcare teams.

Care Quality Commission

Work with the general practice teams to ensure the practice is compliant with CQC standards.

Public Health

To support public health campaigns. To provide specialist knowledge on all public health programmes available to the general public.

Confidentiality

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practices as a business organisation. All such information from any source is to be regarded as strictly confidential.

Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health and Safety

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, to include:

• Using personal security systems within the workplace according to practice guidelines;
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks;
• Making effective use of training to update knowledge and skills;
• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards;
• Reporting potential risks identified.

Equality and Diversity

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation;
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.

Personal/Professional Development

The post-holder will participate in any training programme implemented by the PCN as part of this employment, such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Quality

The post-holder will strive to maintain quality within the PCN and will:

• Alert other team members to issues of Clinical Governance issues, quality and risk; participate in any risk reviews;
• Assess own performance and take accountability for own actions, either directly or under supervision;
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance;
• Work effectively with individuals in other agencies to meet patients needs;
• Effectively manage own time, workload and resources. He/she will also contribute to the overall team-working of the PCN putting the needs of the PCN first.
• Contribution towards practices CQC compliance rating of GOOD or above.

Person Specification

Qualifications

Essential

• Registered with the Health and Care Professional Council; or Nursing and Midwifery Council;

Desirable

• Holds a masters level qualification;
• May hold or be working towards a prescribing qualification;

Experience

Essential

• Demonstrates general skills and knowledge in core areas;
• Experienced in developing and implementing Personalised Care Plans;
• Is able to plan, manage, monitor, advise and review general frailty care programmes for patients in core areas, including disease states/ long term conditions identified by local Needs Assessment;
• Demonstrates accountability for delivering professional expertise and direct service provision;
• Able to follow legal, ethical, professional and organisational policies/procedures and codes of conduct.
• Full driving licence

Education, Training and Development

Essential

• Demonstrates self-development through continuous professional development activity;
• Demonstrates an understanding of current educational policies relevant to working areas of practice and keeps up to date with relevant clinical practice;
• Ensures appropriate clinical supervision is in place to support development;
• Enrolled into review and appraisal systems within PCN.

Collaborative Working Relationships

Essential

• Operate as a full member of the primary care team, including contributing service evaluation/improvement and research activity;
• Manage and co-ordinate the care that individual patients receive, including through liaising with other members of the MDT and with patients' carers;
• Facilitate primary care activity, with a strong emphasis on prevention and early intervention, including through the delivery of public health advice (e.g. relating to physical activity, weight management and smoking cessation);
• Contribute to the use of healthcare technologies to optimise the integration of service delivery (across teams, sectors and settings) and patients access and continuity of care;
• Contribute to the development of primary care teams, including through contributing to others' learning.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Kernow Health CIC

Address

Rame Group Practice

Trevol Road

Saltash

Cornwall

PL11 2TB

United Kingdom

Employer's website

https://www.kernowhealthcic.org.uk (Opens in a new tab)

Job description

Job responsibilities

The post holder will lead the West Midlands primary care commissioning and shared services function to ensure that work streams and programmes are planned and carried out effectively on behalf of all West Midlands ICBs and to support the ICBs in delivering their delegated primary care commissioning responsibilities from NHSE. The function includes: secondary care dental commissioning, GP estates, GMAST, pharmacy including Pharmacy Services Regulations Committee, optometry, clinical advisors, and centralised PMO support across the West Midlands.

The shared services function is hosted by the Birmingham, Black Country and Solihull ICB cluster on behalf of all West Midlands ICBs. As such, the postholder will be required to support and contribute to broader primary care transformation; meet regularly with each ICB cluster to agree and review plans and priorities; and provide assurance and reporting through ICB specific and collective governance routes as agreed. The postholder will be expected to be a part of each clusters formal governance arrangements attending appropriate commissioning committees at all three clusters and adhere to each clusters working measures, as above. In addition they will be expected to report to a joint governance group which will cover all three clusters across the West Midlands region and account for the delivery of all hosted services.

The post holder will lead the provision of an efficient, effective, and high quality, professional and well co-ordinated procurement and contract management service capable of meeting all statutory, regulatory and NHS requirements for primary care ensuring alignment with the activity of the organisation. This role will need to contribute to the strategic commissioning agenda across the Chief Strategy Officers directorate and will need to work across all four sub functions.

The post holder will deputise for the Deputy Chir Officer Primary Care and Associate Director of Primary Care as required and also report directly to each clusters Primary Care Directors on a regular basis.

The post holder will support the Directors of Primary Care in each ICB cluster in discharging delegated responsibilities for general medical, community pharmacy, optometry and dental services.

In carrying out your role, at least one of the agreed strategic anchors should be at the core of everything you do:

• Commissioning for Value and Outcomes
• Accelerating Neighbourhood Health at Pace
• Making the Best Use of Digital Solutions in our Pathways
• Financial Discipline / 2% Productivity
• Advancing Health Equity
• Integrated Partnership

The post holder will be accountable for:

• Senior leadership and oversight for the provision of an efficient, effective, high quality, professional and well-coordinated contract management, commissioning and performance function for primary care, that meets all statutory and regulatory requirements and ensures that national priorities are delivered, and corporate objectives of all West Midlands ICBs met.
• Senior leadership and line/operational management support for the Primary Care Commissioning POD/GMAST Team, in line with organisational policies and procedures and ensuring that work programmes are planned and carried out effectively for all functions, providing resilience where necessary.
• Work closely with colleagues to ensure a whole system approach to effective surveillance of POD delivery, including identifying concerns with performance and quality of patient services, identifying improvement opportunities, providing support as required in conjunction with ICB colleagues and overseeing and managing where there are concerns with the performance and quality of services delivered.
• Subject matter expertise in POD commissioning and contracting, including on emerging contract vehicles and requirements, acting as a point of contact expert for providers, colleagues, patients and other stakeholders.
• Responsible for supporting the ICBs in their delivery of commissioning and contracting functions for primary care, interfacing with colleagues and governance arrangements in all ICB clusters.

A copy of the full job description is attached

Person Specification

Skills and Abilities

Essential

• Problem solving skills and ability to respond to sudden unexpected demands
• Ability to analyse complex facts and situations and develop a range of options
• Takes decisions on difficult and contentious issues where there may be a number of courses of action
• Strategic thinking ability to anticipate and resolve problems before they arise
• Ability to work under pressure and to tight and often changing deadlines
• Skills for direct line management and job management
• Skills for delivering results through managing through others and using a range of levers in the absence of direct line management responsibility
• Skills for managing relationships with a range of different stakeholders
• Ability to work on own initiative and organise workload, allocating work as necessary
• Ability to make decisions autonomously, when required, on difficult issues
• Ensures staff for whom the post holder has line management responsibility
• An ability to maintain confidentiality and trust
• Adaptability, flexibility and ability to cope with uncertainty and change

Mobility

Essential

• Ability to travel across sites as required

Personal Qualities

Essential

• Provide and receive highly complex, sensitive and contentious information, negotiate with senior stakeholders on difficult and controversial issues, and present complex and sensitive information to large and influential groups
• Persuade board and senior managers of the respective merits of different options, innovation and new market opportunities
• Negotiate on difficult and very complex and detailed issues

Autonomy

Essential

• Able to use initiative to decide relevant actions and make recommendations, with the aim of improving deliverables
• Ability to make decisions autonomously when required, working to tight and often changing timescales

Equality, Diversity and Inclusion

Essential

• Demonstrates knowledge and understanding of equality of opportunity and diversity taking into account and being aware of how individual actions contribute to and make a difference to the equality agenda
• Demonstrates knowledge and understanding of equality opportunity and diversity
• Understanding of Confidentiality and Data Protection Act

Qualifications

Essential

• Educated to Masters level or equivalent level of experience of working at a senior level in relevant specialist area
• Extensive knowledge of specialist areas, acquired through post graduate diploma or equivalent experience or training plus further specialist knowledge or
• experience to masters level equivalent
• Evidence of post qualifying and continuing professional development
• Commitment to continuing professional development

Desirable

• Educated to Masters level in a relevant discipline, or equivalent level of knowledge and experience gained through substantial senior leadership roles within primary care commissioning and contracting.
• Extensive specialist knowledge of primary care/POD and Secondary Care Dental commissioning, contracting and performance management, acquired through postgraduate study and/or significant senior-level professional experience.
• Evidence of sustained post-qualifying professional development relevant to senior leadership, commissioning, contracting, governance and system working.
• Commitment to maintaining professional credibility and keeping abreast of national policy, legislative and system changes

Experience

Essential

• Plans and organises a broad range of complex activities, formulating and adjusting plans to reflect changing circumstances
• Inputs to strategic plans across NHS and within the specific team
• Works with Stakeholders to develop performance improvement plans and to develop plans for innovation and opening up the market
• Good use of available information sources to enable efficient and effective planning
• Manages team within the constraints of NHS strategic plan
• Previously responsible for a budget, involve in budget setting and working knowledge of financial processes
• Used to working in a busy environment
• Must have an understanding of the background to and aims of current national and local healthcare policy and appreciate the implications of this on engagement
• Should have an appreciation of the relationship between the DHSC, NHSE and individual provider and the commissioning organisations
• Working knowledge of Microsoft Office with intermediate keyboard skills

Employer details

Employer name

Black Country Integrated Care Board

Address

Black Country Integrated Care Board

Wolverhampton Civic Centre

St Peter's Square

Wolverhampton

Midlands

WV1 1SH

United Kingdom

Employer's website

https://blackcountry.icb.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

About the role

Your duties will include:

• Welcoming patients and visitors and providing a friendly and professional reception service.
• Answering telephone calls and dealing with patient enquiries promptly and courteously.
• Helping patients access the most appropriate clinician, service or source of advice.
• Processing appointment requests and supporting patients to use our online services and triage systems.
• Booking, changing and cancelling appointments accurately.
• Registering new patients and maintaining accurate patient information.
• Updating patient records and entering information accurately onto the practice clinical system.
• Responding to patient enquiries face-to-face, by telephone and electronically.
• Supporting GPs, nurses and other members of the clinical team with administrative tasks.
• Maintaining patient confidentiality and complying with GDPR, Caldicott and practice policies.
• Dealing sensitively and professionally with patients who may be distressed, anxious or frustrated.
• Helping to maintain a clean, tidy and welcoming reception and waiting-room environment.
• Participating in practice meetings, training and quality-improvement activities.
• Undertaking other reasonable duties appropriate to the role.

Person Specification

Qualifications

Desirable

• About you
• We are looking for someone who:
• Is friendly, approachable and confident when dealing with patients.
• Has excellent communication and interpersonal skills.
• Is compassionate and genuinely wants to help people.
• Can remain calm and professional when working under pressure.
• Is organised and able to prioritise a busy and changing workload.
• Has good attention to detail and understands the importance of accurate record keeping.
• Is reliable, flexible and willing to learn.
• Can work effectively as part of a team but is also confident working independently.
• Understands the importance of confidentiality when dealing with sensitive patient information.
• Has good computer skills and is comfortable learning new systems.

Experience

Desirable

• Previous experience in a GP surgery or healthcare setting would be advantageous, as would experience of using our clinical computer system called SystmOne, although full training will be provided for the right candidate. This is a great opportunity for a career within the NHS primary care system with prospects of future employment advancement.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Spilsby Surgery

Address

Spilsby Surgery

Simpson Street

SPILSBY

Lincolnshire

PE23 5LG

United Kingdom

Employer's website

https://spilsbysurgery.co.uk (Opens in a new tab)

Job description

Job responsibilities

• Build effective relationships with and actively engage Primary Care Networks and local cancer and public health stakeholders to raise awareness of the importance of early cancer diagnosis and influence the content of local delivery plans.
• Effectively manage ongoing relationships with multiple PCNs and practices across your locality to secure improvements in early cancer diagnosis.
• Lead or support workstreams to increase uptake of the three cancer screening programs, improve primary care referral practices and pathways in line with the PCN DES and regional plans - such as the Humber and North Yorkshire Cancer Alliance Cancer Incentive Scheme
• Assist PCNs with the analysis and interpretation of statistics relevant to prevention screening and early diagnosis.
• Share best practice tools and resources to support PCNs to adopt quality improvement interventions that will contribute to achieving earlier cancer diagnosis and better outcomes for patients.
• Support PCNs to develop early cancer diagnosis improvement plans in line with the PCN Cancer Direct Enhancement Scheme Invest and Impact Fund and other relevant contracts.
• Create and facilitate opportunities and mechanisms for PCNs to improve communications and networking between GP practices and PCNs - including joint planning where appropriate.
• Support and - or advise PCNs and GP practices to set up and implement early cancer diagnosis projects focused on screening and improving referral practice.
• Working with clinical leads to support PCNs to keep up to date with changes and the use of clinical referral pathways diagnostic and triage tests - such as Faecal Immunochemical Test.
• Develop plan co-ordinate and evaluate learning events for primary care professionals - non-clinical and clinical. To enhance knowledge of and interventions to improve cancer outcomes with a focus on early diagnosis screening and addressing health inequalities.
• Design deliver and evaluate bespoke training sessions through a range of methods including face to face remote and local on-line options at GP practice and PCN level.
• Work in partnership with primary and secondary care partners to support and promote more effective ways of working across the patient pathway.
• Contribute to the delivery of local improvement projects in partnership with NHS partner organisations, in line with Humber and North Yorkshire Cancer Alliance workplan.
• Keep up to date with policy, evidence and NHS/ public health cancer strategies, supporting the dissemination to local partner and primary care organisations in the area, as appropriate.
• Work flexibly and collaboratively through the region with the Humber and North Yorkshire Cancer Alliance Place Cancer Managers and other PCN Engagement roles to support early cancer diagnosis projects.
• Provide progress reports against the agreed operational plan and identified performance measures via quarterly reports for Humber and North Yorkshire Cancer Alliance in addition to other data intelligence and observations as required.
• Support PCNs and GP Practices to enhance their understanding and implementation of personalised care approaches to improve the quality and uptake of cancer care interventions.

Additional Requirements

• Ability to regularly travel within the region and to occasionally travel across the country.
• Ability to work flexible hours and out of hours as required.

Person Specification

Experience

Essential

• Experience in proposing changes in conjunction with working groups which have wider implications for performance and service policy.
• Experience of partnership working and the ability to develop sustainable relationships with key bodies and individuals.
• Experience in persuading stakeholders of the importance of projects including negotiating and motivating others and linking in with other initiatives.
• Experience in analysing - interpreting and communicating complex and sensitive facts and information about performance and change and presenting information to stakeholders.
• Experience of breaking down organisational barriers - managing conflicting opinions or demands to ensure appropriate outcomes for patients.
• Knowledge of the practical application of the principles of change management and workforce redesign.
• Knowledge of project management.

Desirable

• Have experience of working in areas of deprivation.
• Knowledge of community engagement.
• Experience of group work.
• Experience of working across various settings.
• Knowledge of Cancer support organisations available.

Skills

Essential

• Ability to analyse and interpret information and to make judgements where there are conflicting views on the to support decisions on complex issues.
• Ability to disseminate information appropriately and to share knowledge and experience with other members of the team.
• Excellent communication skills including the ability to persuade influence and motivate others.
• Ability to organise and evaluate data and audit own work area.
• Ability to analyse interpret and formally present in depth health information and to construct correspondence and reports for various audiences - demonstrating high levels of accuracy and presentation.
• Ability to use IT software to effectively collect and analyse data and to present - create reports - presentations it in a meaningful way.

Desirable

• Data outcome entry.
• Good networking skills.
• Ability to prepare creative material.

Qualifications

Essential

• Degree or equivalent experience

Desirable

• Qualifications in any of the following;
• Training / community engagement / health / behaviour change

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Yorkshire Health Network

Address

Priority House

Grove Park Court

Harrogate

North Yorkshire

HG1 4DP

United Kingdom

Employer's website

http://www.yorkshirehealthnetwork.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

• Provide safe, accessible, and high-quality patient-focused care
• ECG recording
• Phlebotomy
• Cannulation
• Use of point of care blood test machines
• Blood Glucose / Ketone Monitoring
• Urinalysis / Pregnancy Testing
• Patient Observations
• Act as chaperone where required
• Maintain appropriate stock levels in the unit
• Monitoring the waiting room
• Providing personal support for patients in the waiting room
• Wound dressings
• Updating the patients medical records where appropriate
• Providing assistance/training to new members of staff to ensure the maintenance of a high-quality service, as and when required
• Ensure all clinical rooms are adequately stocked and prepared for each session
• Ensure clinical waste is removed from clinical areas and sharps bins replaced in accordance with the Infection, Prevention & Control Policy
• To demonstrate a sound knowledge of the principles of infection control, including monthly hand hygiene audits adhering to the highest standards when performing aseptic technique and complying with Infection, Prevention & Control Policy
• Deliver opportunistic health promotion where appropriate

Communication

• Communicate effectively with patients and carers, recognising the need for alternative methods of communication to overcome different levels of understanding, cultural background, and preferred ways of communicating.
• Anticipate communication barriers and act to improve communication.
• Utilise and demonstrate sensitive communication styles to ensure patients are fully informed and consent to treatment.
• Always ensure privacy and dignity for patients.
• Provide effective communication with all staff and external stakeholders to exchange and disseminate information.
• Provide information and advice for patients on discharge ensuring awareness of sources of guidance and support and provide information in an acceptable format for patients recognising any difficulties and refer where appropriate.

Quality

• Prioritise, organise, and manage workload to maintain and promote quality.
• Promote evidence based clinical practice according to current guidelines and maintain an appreciation of current legal and professional issues.
• Support research and audit as a means of evaluating the quality of work delivered by self and the team to improve the experience for patients.
• Improve the quality of health care responding to national and local policies as appropriate.
• Actively promote diversity, including race diversity in the delivery of services.
• Generate and sustain the promotion of privacy and dignity, rights and responsibilities and take action to address any issues.
• Follow consistently high standards of infection control practice in accordance with national and local policy especially with reference to hand hygiene and other procedures relevant to work.

Personal Development

• Identify own professional development needs and participate in regular performance review taking responsibility for own learning and performance.
• Work effectively with others in the service to clearly define values, direction and policies which may impact on care delivery and support others to explore and develop new ways of working.
• Participate in statutory and mandatory training.
• Show awareness of requirements regarding health and safety, risk management and complaints.
• Demonstrate an up-to-date knowledge of national, local, and service issues.
• Prioritise own workload to ensure effective time management strategies are embedded within the work.
• Work effectively and responsibly within the team to support others and explore new ways of working.
• Delegate clearly and appropriately to ensure the principles of safe practice and assessment of competence are followed.
• Show responsibility by ensuring own practice complies with Data Protection, Confidentiality and Caldicott principles.
• Agree plans and outcomes to measure quality of own work.

Person Specification

Qualifications

Essential

• NVQ Level 2 in Health and Social Care or equivalent
• Care Certificate

Additional Requirements

Essential

• Demonstrates an enthusiastic and flexible approach
• Ability to travel between sites
• Ability to be flexible with working days/hours

Experience

Essential

• Previous experience of working as an HCA in UTC/GP/Hospital/Community setting
• Communicate with a variety of people
• Understanding of basic observations
• ECG & Phlebotomy

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

East Berkshire Primary Care

Address

3 Priors Close

Slough

SL1 2BQ

United Kingdom

Employer's website

https://www.ebpc.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

• Meet and greet patients and other visitors to the surgery
• Make appointments, using triage methods to ascertain patients' needs.
• Take general enquiries and telephone messages and ensure they are actioned or passed to the appropriate recipient.
• Undertake a variety of clerical duties, as required.
• Maintain good communications with team members and outside agencies.
• Undertake mandatory training in line with the requirememts of the role and practice.
• Have a flexible approach to cover other members of staff.

Person Specification

Qualifications

Essential

• Good standard of general education.
• Clear legible writing.
• Computer literacy - however, full training will be provided.
• Confident telephone manner.
• Understanding of confidentiality issues.
• Flexible attitude to availability.
• Working with others as part of a team.
• Calm disposition in times of crisis.

Desirable

• Experience of SystmOne.
• NHS background.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Severnbank Surgery

Address

Severnbank Surgery

Tutnalls Street

Lydney

Gloucestershire

GL15 5PF

United Kingdom

Employer's website

https://www.severnbanksurgery.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Duties and Responsibilities

Provide autonomous assessment, diagnosis and management of patients presenting with urgent, acute and undifferentiated health needs. Develop treatment plans, initiate appropriate interventions, manage clinical risk and ensure safe referral or escalation when required.

Home Visiting and Community-Based Care

Undertake home visits for patients unable to attend practice, delivering comprehensive clinical assessment and treatment in community settings. Support care closer to home and help prevent unnecessary hospital admissions where clinically appropriate.

Same-Day Access, Triage and Clinical Prioritisation

Provide timely same-day care through face-to-face, telephone and remote consultations. Assess urgency, prioritise patients according to clinical need and contribute to effective patient navigation across services.

Communication and Multidisciplinary Working

Work collaboratively with GPs, nurses, pharmacists, community teams and other healthcare professionals to deliver coordinated, patient-centred care. Communicate clearly with patients, carers and colleagues to support informed decision-making.

Delivering a Quality Service and Clinical Governance

Maintain high standards of clinical practice through accurate record keeping, evidence-based care, patient safety activities, audit and quality improvement initiatives. Contribute to the ongoing development of urgent care pathways and services.

Professional Practice and Development

Maintain professional registration and continuing professional development requirements. Participate in clinical supervision, reflective practice and learning activities to support the delivery of high-quality urgent care services.

Information Governance

Ensure accurate use of clinical systems and maintain confidentiality in line with information governance and data protection requirements, supporting safe and effective patient care.

Health, Safety, Infection Prevention and Equality

Work in accordance with organisational policies relating to health and safety, lone working, infection prevention and safeguarding. Promote equality, diversity and inclusion, ensuring equitable access to care for all patients.

Person Specification

Additional Criteria

Essential

• Clinical knowledge
• Strong knowledge of acute illness, clinical deterioration and urgent presentations.
• Knowledge of structured history taking, physical examination and differential diagnosis.
• Understanding of clinical risk, red flags, escalation and safety-netting.
• Understanding of professional accountability, scope of practice and the limits of competence.
• Knowledge of safeguarding adults and children, mental capacity and consent.
• Understanding of evidence-based practice and the use of current clinical guidance
• Clinical and professional skills
• Able to undertake autonomous clinical assessment and examination.
• Able to formulate differential diagnoses and appropriate management plans.
• Able to recognise deterioration and initiate appropriate emergency or urgent escalation.
• Able to work safely and confidently as a lone practitioner in patients' homes.
• Able to prioritise workload and manage competing clinical demands.
• Excellent verbal and written communication skills.
• Able to communicate risk, uncertainty and complex information clearly to patients, carers and colleagues.
• Able to work effectively within a multidisciplinary team while retaining professional autonomy.
• Accurate and timely clinical record keeping and effective use of digital clinical systems.
• Personal Attributes
• Self-directed, accountable and professionally curious.
• Calm and effective clinical decision-maker in situations of uncertainty or pressure.
• Able to recognise and communicate own limitations appropriately.
• Flexible and responsive to changing service and patient need.
• Commitment to compassionate, person-centred care.
• Positive team contributor with a commitment to shared learning and improvement.
• Other requirements
• Full UK driving licence and access to suitable transport for business use, subject to reasonable adjustments where applicable.
• Ability and willingness to work across practice sites and undertake home visits.

Desirable

• Clinical Knowledge
• Knowledge of general practice systems, pathways and the wider primary/community care environment.
• Knowledge of frailty, multimorbidity and complex community assessment.
• Knowledge of medicines optimisation and prescribing in primary care.
• Knowledge of clinical governance, patient safety and quality improvement in primary care.
• Clinical and professional skills
• Independent prescribing and medicines-management skills.
• Ability to provide clinical advice, case discussion or debrief to colleagues.
• Clinical supervision and competency-assessment skills.
• Audit, service evaluation or quality-improvement skills.
• Teaching and facilitation skills.
• Personal attributes
• Interest in developing urgent and community-based care within general practice.
• Ability to contribute to service redesign, clinical pathways or wider organisational learning.

Experience

Essential

• Substantial post-registration clinical experience.
• Demonstrable experience of autonomous assessment and clinical decision-making.
• Significant experience assessing acutely unwell, undifferentiated or deteriorating patients.
• Experience of working independently in community, ambulance, urgent, emergency or comparable clinical settings.
• Experience of making safe decisions about treatment, referral, escalation and disposition

Desirable

• Previous general practice or primary care experience.
• Urgent treatment centre, same-day emergency care, community urgent response or equivalent experience.
• Home-visiting experience within primary or community care.
• Experience working as an independent prescriber.
• Experience supporting or supervising other clinicians.
• Experience contributing to audit, quality improvement, clinical governance or pathway development.

Qualifications

Essential

• Registered Paramedic with the HCPC, Registered Nurse with the NMC, or another appropriately registered healthcare professional with directly relevant urgent-care experience.
• Evidence of continuing professional development relevant to acute and urgent clinical practice
• Clinical knowledge
• Strong knowledge of acute illness, clinical deterioration and urgent presentations.
• Knowledge of structured history taking, physical examination and differential diagnosis.
• Understanding of clinical risk, red flags, escalation and safety-netting.
• Understanding of professional accountability, scope of practice and the limits of competence.
• Knowledge of safeguarding adults and children, mental capacity and consent.
• Understanding of evidence-based practice and the use of current clinical guidance
• Clinical and professional skills
• Able to undertake autonomous clinical assessment and examination.
• Able to formulate differential diagnoses and appropriate management plans.
• Able to recognise deterioration and initiate appropriate emergency or urgent escalation.
• Able to work safely and confidently as a lone practitioner in patients' homes.
• Able to prioritise workload and manage competing clinical demands.
• Excellent verbal and written communication skills.
• Able to communicate risk, uncertainty and complex information clearly to patients, carers and colleagues.
• Able to work effectively within a multidisciplinary team while retaining professional autonomy.
• Accurate and timely clinical record keeping and effective use of digital clinical systems.
• Personal Attributes
• Self-directed, accountable and professionally curious.
• Calm and effective clinical decision-maker in situations of uncertainty or pressure.
• Able to recognise and communicate own limitations appropriately.
• Flexible and responsive to changing service and patient need.
• Commitment to compassionate, person-centred care.
• Positive team contributor with a commitment to shared learning and improvement.
• Other requirements
• Full UK driving licence and access to suitable transport for business use, subject to reasonable adjustments where applicable.
• Ability and willingness to work across practice sites and undertake home visits.

Desirable

• Independent / non-medical prescribing qualification.
• Postgraduate study at Level 7 in urgent care, minor illness, clinical assessment or a related field.
• MSc Advanced Clinical Practice or equivalent advanced-practice qualification.
• Clinical supervision, mentorship or teaching qualification.
• Previous general practice or primary care experience.
• Urgent treatment centre, same-day emergency care, community urgent response or equivalent experience.
• Home-visiting experience within primary or community care.
• Experience working as an independent prescriber.
• Experience supporting or supervising other clinicians.
• Experience contributing to audit, quality improvement, clinical governance or pathway development.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Holderness Health

Address

Church View Surgery

5 Market Hill House

Hedon

HU12 8JE

United Kingdom

Employer's website

https://www.holdernesshealth.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

To assist in and perform routine tasks related to patient care, as directed by senior nursing staff and GPs. Duties to include;

LTCs

Urinalysis

ECGs

Peak flow readings

24 hr BP

Venepuncture

Blood pressure measurements

Diabetic Foot checks

Chaperoning and assisting patients where appropriate who are being examined by another clinician

Requesting basic pathology tests, for example urine culture, swabs

Following agreed clinical protocols with referral to senior nurses or GPs as appropriate

Processing and management of laboratory samples requested by GPs/nurses

Vaccine/cold chain storage, monitoring and recording

Surgical equipment and vaccine re-stocking and stock rotation

Clearing and re-stocking consulting rooms

Preparing and maintaining environments and equipment before, during and after patient care interventions.

Assisting in the assessment and surveillance of patients health and well-being

Helping to raise awareness of health and well-being and how it can be promoted

Assisting with the collection and collation of data on needs related to health and well-being

Any other duties within skill set that may be required

Person Specification

Qualifications

Essential

• Maths & English GCSE grade 9-4

Experience

Essential

• HCA experience is essential
• Able to perform all duties in the job description is essential.

Desirable

• Experience of working in a GP practice

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Ferryhill & Chilton Medical Practice

Address

The Surgery

Durham Road

Ferryhill

County Durham

DL17 8JJ

United Kingdom

Employer's website

http://www.ferryhillandchilton.nhs.uk/welcome,38155.htm (Opens in a new tab)

Job description

Job responsibilities

Job Summary (Receptionist / Care Navigator)

An exciting opportunity has arisen to join the reception and care navigation team at Dunsville Medical Centre, Doncaster.

You will provide face-to-face and telephone support to our patients, working alongside our friendly reception, administrative and clinical teams to ensure patients receive the best possible experience. The ideal candidate will have a wider knowledge (or happy to learn) of general practice and the associated administrative roles.

We would like applicants to use NHS jobs to apply however you maycontact the practice for an informal conversation if you require more information.

Main Duties of the Job

The primary responsibilities of this role include:

• Providing care navigation, including assisting patients to access the most appropriate service.
• Booking appointments, managing triage requests and guiding patients through practice processes.
• Processing repeat prescription requests and handling general patient enquiries.
• Carrying out general office and administrative duties, including filing, photocopying, scanning and dealing with incoming correspondence.
• Supporting the wider reception and clinical team to ensure smooth day-to-day running of the practice.

About the Organisation

Dunsville Medical Centre is a long established, busy GP practice providing high quality care to our local community. Our team works hard to maintain excellent patient service, whilst supporting one another in a positive, friendly, and collaborative working environment.

We place strong emphasis on staff wellbeing, teamwork and professional support, ensuring every team member feels valued and able to contribute to the smooth running of the practice.

Interested?

We welcome applications from individuals with strong communication skills, excellent customer service experience, and the ability to remain organised in a busy environment. Prior GP experience would be beneficial.

For an informal discussion or to find out more about the role, please contact the surgery https://dunsvillemedicalcentre.nhs.uk/

Person Specification

Experience

Essential

• Good IT literacy including email, data entry and use of computer systems
• Experience working in a customer-facing role
• Experience working in a busy environment with competing demands
• Ability to communicate clearly and professionally by telephone and face-to-face

Desirable

• Experience in a healthcare reception role
• Experience of SystmOne or similar clinical system
• Experience handling confidential or sensitive information
• Experience dealing with challenging, upset or distressed members of the public
• Experience communicating with vulnerable individuals in a professional and compassionate manner
• Experience resolving difficult situations whilst remaining calm, courteous and professional
• Experience prioritising multiple tasks whilst maintaining accuracy and attention to detail

Qualifications

Essential

• Good general standard of education
• Good standard of IT literacy

Desirable

• GCSE English and Maths (Grade C/4 or above) or equivalent

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Dunsville Medical Centre

Address

Dunsville Health Centre

High Street

Dunsville

Doncaster

South Yorkshire

DN7 4BY

United Kingdom

Employer's website

https://dunsvillemedicalcentre.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

In this role you will be responsible for:

• Providing high quality, holistic care to end of life patients in their own home in line with the care plan and risk assessment as defined by the Community Palliative Care Registered Nurse
• Working closely with the hospice team and the patients District Nurse and GP to support coordinated care
• Participating in the provision of care to facilitate patient / carer choice regarding palliative and / or end of life care
• Providing emotional support to patients, carers and family members
• Assisting patients with daily living activities in accordance with their individual plan of care i.e. eating and drinking, washing and dressing, nail and hair care, toileting, during day visits and night sits
• Supporting patients to take their medication as prescribed and in line with competency
• Assisting patients to maintain comfort and independence in line with planned care
• Contacting and assisting other professionals as required
• Undertaking delegated tasks from a Complementary Therapist i.e. hand massage, relaxation techniques as per competency
• Assisting with any after death care in agreement with the family/carer
• Establishing and maintaining effective professional communication with patients, carers and professional colleagues
• Being aware of the changing needs of patients and their carers throughout the illness trajectory and the need for frequent reassessment, alerting other professionals accordingly
• Maintaining effective verbal and written communications with members of health and social services external to the hospice team
• Maintaining accurate, legible patient records
• Acting in a manner that respects and empowers the patient, remaining non-judgemental in your approach
• Being aware of the importance of adhering to specific spiritual, cultural needs
• Maintaining patient confidentiality
• Handing over patient information appropriately to the hospice team and other health / social care professionals on a daily basis
• Reporting any concerns to the service manager
• Attending monthly meetings, supervision and educational updates to ensure own capability to practice
• Being committed to own Continuous Professional Development and maintaining your clinical competencies
• Being aware of the lone worker policy and adhering to the recommendations to maintain personal safety
• Being alert to the health, safety and wellbeing of self, colleagues, patients and carers and complying with the hospices Health & Safety Policy
• Using resources economically and effectively
• Maintaining and ensuring equipment is in good working order, enabling you to work efficiently
• Respecting the rights, privacy, dignity and property of the patient and their carers at all times
• Ensuring that you follow good infection control practice at all times and that you are familiar with infection control policies, procedures, and guidance relevant to your area of work
• Understanding your role in the safeguarding of adults and children by being able to identify risks, and recognise signs of harm, abuse or neglect including how to report concerns and take immediate action to protect a person at risk of harm or abuse

Person Specification

Experience

Essential

• Experience of working in a health or social care setting
• Experience of working directly with patients, families and carers
• Experience of delivering personal care and assisting with activities of daily living

Desirable

• Experience and knowledge of working in the community and with patients at end of life

Qualifications

Essential

• Level 3 Care or Lead Adult Care Worker qualification

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

North Devon Hospice

Address

North Devon Hospice

Deer Park

Newport

Devon

EX32 0HU

United Kingdom

Employer's website

https://www.northdevonhospice.org.uk/ (Opens in a new tab)

Job description

Job responsibilities

As a Care Coordinator, you will:

• Assisting patients by directing patients to the most appropriate clinician or service.
• Dealing with appointment, home visit and telephone requests. Booking, amending, and cancelling patient appointments.
• Contacting patients to arrange annual health and wellbeing reviews, particularly for those with long-term conditions and patients who are housebound.
• Providing day-to-day administrative support, including processing letters, updating patient records, responding to patient enquiries and helping out on Reception when required.
• Encouraging patients who have missed their cancer screening appointments to attend by contacting them and helping arrange appointments.
• Arranging referrals to hospitals and community services, keeping track of their progress and following up where necessary.
• Supporting our vaccination programmes, including coordinating COVID-19 vaccinations for housebound patients and assisting with vaccine clinics when needed.
• Keeping patient records accurate, up to date and confidential using the practice clinical system.
• Speaking with eligible patients about NHS Weight Management Programmes and helping them access the right support.
• Working closely with GPs, nurses, the wider practice team and external healthcare providers to deliver joined-up, patient-centred care.
• Chasing referral appointments, reports and outcomes to help ensure patients receive the care they need without unnecessary delays.
• Following all NHS guidance, practice policies and information governance requirements to ensure safe and effective working.

Additional Information:The post holder will be expected to carry out all duties in accordance with relevant legislation, NHS guidance, practice policies and professional codes of conduct.This job description provides an overview of the role and key responsibilities. The successful candidate may be required to undertake other duties, in line with the needs of the practice.

Person Specification

Experience

Essential

• We are looking for someone who has:
• Excellent communication and interpersonal skills.
• Strong organisational and time management skills.
• The ability to build positive relationships with patients and healthcare professionals.
• Confidence using IT systems and electronic patient records.
• The ability to remain calm and professional in a busy primary care environment.

Desirable

• Experience working within Primary Care, General Practice, the NHS, or another healthcare setting.
• Knowledge of NHS referral pathways and care coordination.
• EMIS Web experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Lyndhurst Surgery

Address

The Lyndhurst Surgery

53 Lyndhurst Drive

London

E10 6JB

United Kingdom

Employer's website

http://www.thelyndhurstsurgery.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

While providing a professional, respectful and efficient call handling and face-to-face service, our Senior Care Coordinators play a key role in helping patients access the right support at the right time. The role requires an experienced individual who can confidently manage a wide range of patient needs, including more complex queries, while supporting the wider Care Coordination team.

The Senior Care Coordinator will use their knowledge, experience and professional judgement to provide advice and guidance to patients and colleagues, signposting and coordinating patients with the most appropriate clinician or service both within and outside the practice.

The post holder will work closely with clinical and non-clinical teams, taking ownership of delegated responsibilities, supporting colleagues and contributing to the effective day-to-day running and continued development of the Care Coordination function.

Below highlights areas of daily duties:

• Provide a professional and efficient first point of contact for patients, visitors and healthcare professionals.

• Deal confidently with general and complex enquiries, explaining practice protocols and procedures clearly.

• Book, cancel and rearrange appointments, using knowledge of available services and clinical pathways to ensure patients are directed appropriately.

• Provide advice, information and appropriate signposting to patients and carers.

• Support colleagues with more complex queries and assist with appropriate escalation where required.

• Maintain accurate patient records and uphold confidentiality and data protection requirements.

• Support the team in managing periods of high demand and prioritising workload appropriately.

• Coordinate patient care and follow-up, ensuring actions are completed appropriately and within expected timescales.

• Work closely with GPs, nurses, clinicians and the wider multidisciplinary team to support effective patient pathways.

• Manage more complex or sensitive patient queries using appropriate judgement and escalate concerns where necessary.

• Support the Clinical Hub and wider practice teams in ensuring patient requests are directed to the most appropriate service.

• Identify and address issues that may affect patient care, escalating to clinical or management colleagues when appropriate.

• Maintain effective communication between patients, clinicians and external services.

• Undertake a range of administrative and medical secretary duties, including correspondence, referrals, records and follow-up actions.

• Process referrals and support timely communication with other healthcare providers.

• Maintain accurate electronic and physical records and ensure information is appropriately recorded and accessible.

• Assist with routine and ad-hoc reporting and provide information to support service monitoring and improvement.

• Support the smooth running of practice systems and processes.

• Process prescription requests in accordance with practice procedures.

• Deal confidently with prescription queries and resolve issues where appropriate, escalating to the relevant clinician when required.

• Communicate effectively with patients, clinicians, pharmacies and other healthcare professionals.

• Support colleagues with prescription-related queries and promote consistent working practices.

• Provide day-to-day support, advice and guidance to Care Coordinators, sharing knowledge and experience.

• Act as a point of reference for colleagues when dealing with more complex queries or situations.

• Support the effective allocation and prioritisation of workload within the Care Coordination function.

• Identify opportunities to improve processes, patient experience and team efficiency.

• Take ownership of delegated areas of responsibility and ensure actions are followed through.

• Contribute to team meetings, service development and practice improvement initiatives.

• Work collaboratively with clinical and management teams and contribute positively to the wider practice environment.

The successful applicant will be expected to bring relevant experience to the role and demonstrate the ability to work independently, manage competing priorities and use appropriate judgement. Additional training and development opportunities may be available through the local Training Hub, ICB and other providers.

As a Training Practice, we encourage enhanced learning and development across all roles at Embrace Medical Centre.

This job description provides an overview of the main responsibilities of the role. It is not an exhaustive list, and the post holder may be required to undertake other duties appropriate to the level and nature of the role, as directed by the practice.

Person Specification

Skills

Essential

• Excellent organisational and time-management skills, with the ability to prioritise and manage competing demands in a busy environment.
• Ability to work independently, use initiative and take ownership of tasks and responsibilities.
• Excellent written and verbal communication skills, with the ability to communicate effectively with patients, colleagues and healthcare professionals.
• Strong IT skills and confidence using clinical and administrative systems, Microsoft Office and digital communication tools.
• Ability to handle complex, sensitive or challenging situations with tact, professionalism and discretion.
• Ability to exercise sound judgement and recognise when matters require clinical or management escalation.
• Ability to provide advice, guidance and support to colleagues.
• Strong team-working skills and the ability to work collaboratively across clinical and non-clinical teams.
• Ability to adapt to changing priorities, new processes and evolving ways of working.
• Commitment to maintaining confidentiality, accurate records and high standards of patient care.
• Professional, approachable and compassionate manner when dealing with patients and colleagues.

Experience

Essential

• Significant experience in a Care Coordinator, Patient Coordinator, Medical Receptionist, Medical Administrator or similar healthcare role.
• Experience of working directly with patients in a busy healthcare or customer-facing environment.
• Experience of coordinating patient care, managing queries and supporting appropriate onward referral or signposting.
• Experience of working with clinical and non-clinical colleagues within a healthcare setting.
• Experience of managing competing priorities and working effectively under pressure.
• Experience of dealing with confidential and sensitive information appropriately.
• Experience of using clinical or patient management systems and maintaining accurate patient records.
• Experience of using Microsoft Office, email and other digital systems confidently.
• Demonstrable experience of working independently and using initiative to resolve problems or manage unforeseen situations.
• Experience of supporting or guiding colleagues would be expected at senior level.

Desirable

• Experience of working within NHS Primary Care or a GP practice.
• Previous experience in a senior Care Coordinator or similar senior administrative/coordination role.
• Experience of supporting, mentoring or training colleagues.
• Knowledge of primary care services, referral pathways and multidisciplinary working.
• Experience of working within a clinical hub, care coordination or similar patient navigation environment.
• Experience of contributing to service improvement, reviewing processes or implementing changes to improve patient experience and service efficiency.
• Experience of handling telephone and face-to-face patient queries in a busy primary care environment.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Embrace Medical Centre

Address

Twelve Acre Approach

Kesgrave

Ipswich

Suffolk

IP5 1JF

United Kingdom

Employer's website

https://www.embracemedicalcentre.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Key Responsibilities

Care Navigation & Patient Support

Provide a warm, professional first point of contact for all patients. Use active signposting to direct patients to the most appropriate clinician, service or resource in line with practice protocols. Manage incoming telephone calls and online requests, ensuring urgent issues are identified and escalated promptly. Assist patients in understanding digital access routes ie online systems and NHS App. Communicate clearly, sensitively and respectfully when supporting vulnerable or distressed patients.

Reception Duties

Welcome patients and manage face to face enquiries at the reception desk. Book, amend and manage appointments using clinical systems. Process prescription requests, sick notes, referrals and other administrative tasks following practice guidelines. Handle payments and issue receipts where applicable. Maintain a calm, organised front desk environment, even during busy periods.

Administrative Support

Process and route incoming clinical correspondence, pathology results, and documentation. Perform accurate scanning, coding and workflow management using digital systems. Maintain patient records in line with practice and NHS data standards. Support administrative projects such as audits, data quality improvement and service development.

Confidentiality & Compliance

Adhere to strict confidentiality and data protection policies at all times. Respect patient privacy and maintain secure handling of all personal data. Follow practice policies, health and safety procedures, safeguarding standards and infection control protocols.

Communication & Teamwork

Work collaboratively within a multidisciplinary team, supporting colleagues and sharing information effectively. Attend staff meetings, mandatory training and development sessions. Demonstrate a positive, flexible attitude and willingness to support the wider team during periods of high demand.

Person Specification

Qualifications

Essential

• Excellent communication and interpersonal skills.
• Ability to remain calm, professional and compassionate under pressure.
• Strong organisational skills and attention to detail.
• Competent IT skills, including use of Microsoft 365.
• Ability to prioritise workload in a busy, fast-paced environment.
• Flexible and cooperative team player.

Desirable

• Previous experience in a GP practice, healthcare environment, or customer-facing administrative role.
• Experience with SystmOne, AccuRx or similar systems.
• Understanding of care navigation, triage principles or NHS primary care pathways.
• Experience supporting vulnerable or distressed patients

Employer details

Employer name

North Swindon Practice

Address

Home Ground Surgery

Thames Avenue

Swindon

SN25 1QQ

United Kingdom

Employer's website

https://www.northswindonpractice.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

- Ensuring the car has adequate fuel for the shift. When necessary, re-fuelling the car using the company fuel card.

- Responsibility for safely loading and unloading the appropriate medical equipment and supplies in the vehicle that may be required by the mobile clinician and driver, whilst adhering to all manual handling guidelines.

- Completing the drivers check list at the start of each shift ensuring all necessary equipment/supplies are available and functional in the car.

- Maintaining the cleanliness and general upkeep of the vehicles and report any faults immediately to the Shift Manager and completing the fault notification sheet.

To drive the clinician to patients homes / place of residence safely and within the current road and traffic act regulations noting that this is not an emergency service and speed limits and laws in accordance with the Highway Code must be followed at all times. Responsibilities include:

- Accurately recording all call details of visits, returning all Driver Log sheets to base at end of shift.

- Driving deliveries to other destinations at the request of the Shift Manager. This may include delivering supplies, prescriptions, medication, etc between sites.

Please see attached job descriptions for both host and driver duties

Person Specification

Qualifications and Experience

Essential

• A good standard of education to GCSE or equivalent
• equivalent Essential Application and Interview Full Driving License with no more than 3 points

Desirable

• Experience of working in healthcare / NHS
• Experience of driving for other employers

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

BrisDoc Healthcare Services

Address

Unit 21 Osprey Court

Whitchurch

Bristol

BS14 0BB

United Kingdom

Employer's website

https://brisdoc.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Projecting a positive and friendly image to patients and visitors you will act as a focal point for patients and the Primary Health Care Team (PHCT) offering general assistance and directing patients to access the appropriate service in a professional, courteous and effective way. This will be either via telephone or face to face contact with patients

In particular you will:

• provide a high standard of customer service on behalf of the practice, in support of the rest of the practice team.
• adopt a skilful approach to communication in all circumstances.

Full detail of what the role entails can be found on the attached Job Description.

Person Specification

Knowledge and skills

Essential

• Candidates must have experience working with the public in a customer service setting. You must have excellent communication skills both verbal and written and an excellent telephone manner. You will have an ability to solve problems and must be able to manage the physical and mental demands of working in a pressured environment.
• You will have good IT skills and be able to use a range of Software including Microsoft Office being able to use Word, Excel and experience of social medial.
• You should have experience of working in a busy office environment and be comfortable working as part of a large team.

Desirable

• Experience of EMIS clinical software
• Experience of working within a health setting

Qualifications

Essential

• Candidates must be educated to a good standard which must include as a minimum GCSE English Language and Maths.

Aptitude & Attributes

Essential

• - Ability to maintain confidentiality
• - Reliable and hardworking with good time management skills and a positive attitude.
• - Good interpersonal skills.
• - Willingness to work flexibly and able to multi-task
• - Able to work without direct supervision within set parameters
• - Ability to problem solve.
• - Ability to remain calm under pressure

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Burnley Group Practice

Address

St Peters Centre, 3rd Floor

Church Street

Burnley

Lancs

BB11 2DL

United Kingdom

Employer's website

https://Bgpburnleygp.co.uk (Opens in a new tab)