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Posted 23 hour(s) ago
Reference: A0548-26-0007
Job summary
Due to internal promotion, an exciting opportunity has arisen to join a small, friendly team at Severnbank Surgery as a Care Navigator. The role will primarily consist of a professional 'front-of-house' service for the practice, dealing with patients and other visitors. In addition, a variety of other administrative tasks, as determined by need and competency, in order to support the work of delivering high quality services to patients of the practice.
Main duties of the job
- Meet and greet patients and other visitors to the surgery
- Make appointments, using triage methods to ascertain patients' needs.
- Take general enquiries and telephone messages and ensure they are actioned or passed to the appropriate recipient.
- Undertake a variety of clerical duties, as required.
- Maintain good communications with team members and outside agencies.
- Undertake mandatory training in line with the requirememts of the role and practice.
- Have a flexible approach to cover other members of staff.
About us
Severnbank Surgery is a semi-rural GP Practice situated in the town of Lydney, covering some 3800 patients. The Practice is a Partnership, with a well-established, experienced and supportive team, both clinical and administrative.
We work as a flexible and friendly team in a pleasant purpose-built building and offer free staff parking, uniform and competitive salary.
Details
Date posted
24 September 2026
Pay scheme
Other
Salary
Depending on experience
Contract
Permanent
Working pattern
Part-time
Reference number
A0548-26-0007
Job locations
Severnbank Surgery
Tutnalls Street
Lydney
Gloucestershire
GL15 5PF
United Kingdom
Job description
Job responsibilities
- Meet and greet patients and other visitors to the surgery
- Make appointments, using triage methods to ascertain patients' needs.
- Take general enquiries and telephone messages and ensure they are actioned or passed to the appropriate recipient.
- Undertake a variety of clerical duties, as required.
- Maintain good communications with team members and outside agencies.
- Undertake mandatory training in line with the requirememts of the role and practice.
- Have a flexible approach to cover other members of staff.
Job description
Job responsibilities
- Meet and greet patients and other visitors to the surgery
- Make appointments, using triage methods to ascertain patients' needs.
- Take general enquiries and telephone messages and ensure they are actioned or passed to the appropriate recipient.
- Undertake a variety of clerical duties, as required.
- Maintain good communications with team members and outside agencies.
- Undertake mandatory training in line with the requirememts of the role and practice.
- Have a flexible approach to cover other members of staff.
Person Specification
Qualifications
Essential
- Good standard of general education.
- Clear legible writing.
- Computer literacy - however, full training will be provided.
- Confident telephone manner.
- Understanding of confidentiality issues.
- Flexible attitude to availability.
- Working with others as part of a team.
- Calm disposition in times of crisis.
Desirable
- Experience of SystmOne.
- NHS background.
Person Specification
Qualifications
Essential
- Good standard of general education.
- Clear legible writing.
- Computer literacy - however, full training will be provided.
- Confident telephone manner.
- Understanding of confidentiality issues.
- Flexible attitude to availability.
- Working with others as part of a team.
- Calm disposition in times of crisis.
Desirable
- Experience of SystmOne.
- NHS background.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Severnbank Surgery
Address
Severnbank Surgery
Tutnalls Street
Lydney
Gloucestershire
GL15 5PF
United Kingdom
Employer's website
Employer details
Employer name
Severnbank Surgery
Address
Severnbank Surgery
Tutnalls Street
Lydney
Gloucestershire
GL15 5PF
United Kingdom