Job description

Job responsibilities

The Medical Secretary provides a comprehensive, high-quality secretarial and administrative service to the Consultant Psychiatrist, GP with Specialist Interest and multidisciplinary team within the Eating Disorder Intensive Treatment Team (ED-ITT). The post holder will play a key role in supporting the effective delivery of specialist eating disorder services by ensuring efficient administrative processes and effective communication between clinicians, patients, carers and partner organisations.

Key responsibilities include providing secretarial support, managing diaries and clinics, coordinating appointments and meetings, maintaining accurate patient records, processing correspondence, handling telephone enquiries and supporting the wider multidisciplinary team with administrative tasks. The post holder will be responsible for ensuring information is managed securely and confidentially, in line with organisational policies and procedures.

The role requires excellent organisational and prioritisation skills, with the ability to manage competing demands and work to deadlines in a busy clinical environment. The post holder will liaise regularly with patients, carers, GPs, healthcare professionals and external agencies, providing a professional, courteous and responsive service at all times.

The successful candidate will contribute to the smooth running of the service through effective administration, minute taking, audit support, management of clinical correspondence and maintenance of electronic record systems, including SystmOne. They will work independently using their initiative while also contributing positively to the wider administrative and clinical team.

The post holder will support service development and continuous improvement initiatives, provide guidance and support to junior administrative staff where appropriate, and contribute to maintaining high standards of patient care through efficient and effective administrative support.

This role offers the opportunity to work within a specialist and expanding service alongside experienced clinicians and multidisciplinary colleagues, making a meaningful contribution to the care and treatment of individuals experiencing eating disorders.

Please refer to JD and person specification for full details.

Person Specification

Experience

Essential

• Previous experience as a medical secretary or senior administrator
• Proven experience of working to a deadline

Desirable

• Secretarial/significant administrative experience in a hospital or clinical setting
• Experience of working in a multidisciplinary team.

Specific skills

Essential

• Excellent audio typing and computer skills
• Excellent written and verbal
• communication skills
• Excellent organisational skills
• and ability to prioritise workload, using initiative where appropriate
• Ability to work under pressure and meet deadlines
• Able to communicate effectively with senior medical staff and service leads
• Ability to work as part of a team
• Ability to work supervised and
• unsupervised
• Ability and willingness to work flexibly to meet service need requirements
• Ability to deal with multiple requests from consultants and doctors and prioritise accordingly

Desirable

• Ability to accurately touch type
• Ability to
• communicate to people in crisis on the telephone

Qualifications

Essential

• 5 GCSEs (grades A-C) or equivalent, including English and Maths
• NVQ level 3 in Business Administration/relevant subject or able to demonstrate significant previous knowledge and experience

Desirable

• ECDL
• IT qualification
• AMSPAR Diploma
• Secretarial/word processing
• qualifications
• RSA 2 in Typewriting or equivalent skills, knowledge, and experience

Knowledge

Essential

• Proven secretarial and administrative experience
• Ability to effectively use all Microsoft packages:
• Outlook, Word, Excel, PowerPoint & Microsoft Teams
• Good understanding of confidentiality and data protection

Desirable

• Knowledge of medical terminology.
• Understanding of Out-Patient, admission and
• waiting list procedures including RTT.
• Demonstrable experience of hospital software
• e.g. SystmOne/iPM

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Livewell Southwest

Address

200 Mount Gould Road

Mount Gould

Plymouth

Devon

PL4 7PY

United Kingdom

Employer's website

https://www.livewellsouthwest.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Clinical Practice

• Assess and holistically clinically examine patients with both minor and complex needs through history taking, physical examination and appropriate use of investigations to confirm diagnosis.
• Plan, implement and evaluate an effective management plan for the patient, ensuring safe discharge/referral and/or transfer to an appropriate health care service.
• Provide information and advice on prescribed or over-the-counter medication on medication regimens, side-effects and interactions.
• Prioritise health problems and intervene appropriately to assist the patient in complex, urgent or emergency situations, including initiation of effective emergency care.
• Refer and discharge safely ensuring that safety-netting advice is offered.
• Triage telephone referrals, calls from external clinicians, patients and others into a range of services appropriately as required.

Communication

• Utilise and demonstrate sensitive communication styles, to ensure patients are fully informed and consent to treatment.
• Communicate effectively with patients and carers, recognising the need for alternative methods of communication to overcome different levels of understanding, cultural background and preferred ways of communicating.
• Anticipate barriers to communication and take action to improve communication.
• Maintain effective communication within the organisation and with external stakeholders.
• Ensure awareness of sources of support and guidance and provide information in an acceptable format to all patients, recognising any difficulties and referring where appropriate.

Non-Medical Prescribing

• If you are employed in a prescribing capacity, you must only prescribe within your scope of practice and comply with the gtd healthcare NMP governance registration processes.
• You must maintain your knowledge and skills and prescribe within your clinical competencies.
• The non-medical prescriber is required to comply with organisational NMP governance processes and adhere to local and national prescribing guidance.

Delivering a Quality Service

• Recognise and work within own competence and professional code of conduct as regulated by the NMC/HPC etc. Understand own role and scope and identify how this may develop over time.
• Produce accurate, contemporaneous and complete records of patient consultation, consistent with legislation, policies and procedures.
• Prioritise, organise and manage own workload in a manner that maintains and promotes quality.
• Ensure professional revalidation requirements are met.
• Deliver care according to NSF, NICE guidelines and evidence-based care.
• Assess effectiveness of care delivery through self and peer review, benchmarking and formal evaluation.
• Initiate and participate in the maintenance of quality governance systems and processes across the organisation and its activities.
• In partnership with other clinical teams, collaborate on improving the quality of health care responding to local and national policies and initiatives as appropriate.
• Support and participate in shared learning across the organisation and wider organisation.
• Understand and apply guidance that supports the identification of vulnerable and abused children and adults, and be aware of statutory child/vulnerable patient health procedures and local guidance.

Leadership Personal and People Development

• Take responsibility for own learning and performance including participating in clinical supervision and acting as a positive role mode.
• Support staff development in order to maximise potential.
• Actively promote the workplace as a learning environment, encouraging everyone to learn from each other and from external good practice.
• Encourage others to make realistic self-assessment of their application of knowledge and skills, challenging any complacency or actions that are not in the interest of the public and/or users of services.
• Critically evaluate and review innovations and developments that are relevant areas of work.
• Take a lead role in planning and implementing changes within the area of care and responsibility.
• Work with senior clinical and management teams to ensure sufficient staff of appropriate ability, quality and skill-mix is available to meet current and future service delivery, that selection and recruitment processes are effective and that equality of treatment of the team incorporates quality HR principles and processes.
• Contribute to the development of local guidelines, protocols and standards.
• Maintain effective communication with those responsible for the overall commissioning and procurement process.
• To attend and be proactively involved in professional meetings at base and corporately.
• Take the lead/ develop a special interest within certain areas to allow the sharing of clinical knowledge and expertise.

Person Specification

Qualifications

Essential

• Registered first level nurse, paramedic, pharmacist or other AHP with MSc Advanced Clinical Practice or credentialing qualification or equivalent. V300 Non-Medical Prescriber (gateway dependent) dependent on professional eligibility.

Desirable

• Mentor/Teaching qualification. Clinical supervision training and experience.

Skills and attributes

Essential

• Advanced clinical practice skills and competence. Management and treatment of patients with acute exacerbation of long-term conditions. Management of patients with complex needs. Clinical examination skills and competence. Clinical leadership skills and competence. Communication skills, both written and verbal. Negotiation and conflict management skills. Change management experience and evidence. Highly motivated. Flexibility. Enthusiasm. Team Player.

Desirable

• Teaching and mentorship in a clinical setting. Resource Management.

Experience

Essential

• Experience of working as senior clinician. Accountability of own role and other roles in a practitioner-led service. Experience of leading/managing quality improvement.

Desirable

• Experience in leading/managing a team of nurses. Experience of working in an unscheduled care service. Experience of having worked in Primary Care.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Gtd Healthcare

Address

New Bank Health Centre

339 Stockport Road

Manchester

M12 4JE

United Kingdom

Employer's website

https://www.gtdhealthcare.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Your will be expected to take an active role within reception (switchboard, desk, trolleys and prescriptions, home visits, dealing with results, notifications, tasks, dealing with external health professionals and attached staff), setting up consulting rooms and sweep rooms at the close of business, dealing with all manner of tasks regarding appointments, complete all staff mandatory training (attending staff meetings or e-learning toolkit), first point of contact to deal with general enquiries from patients or general public, be aware of any lab results which are phoned to surgery and ensuring that these are dealt with by on call GP, to be aware of the Action Task Group and deal with any outstanding tasks, proactively recruit patients to appointments for LTC reviews and NHS Health checks where appropriate, proactively read and review polices and protocols to ensure efficient running of reception. The above list of duties is not exhaustive and may be subject to change as deemed necessary

Person Specification

Knowledge and Skills

Essential

• Ability to provide excellent patient care
• Good interpersonal and communication skills

Desirable

• IT skills
• An excellent work ethic
• Good team player
• Flexible to help when needed

Qualifications

Essential

• GCSE grade A to C in English and Maths

Experience

Essential

• Excellent customer service skills

Desirable

• Experience of working in a GP Practice
• Knowledge of SystmOne computer system

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Bridge and Monkseaton Medical Practice

Address

Cauldwell Avenue

Monkseaton

Whitley Bay

Tyne and Wear

NE25 9PH

United Kingdom

Employer's website

https://www.bridgeandmonkseaton.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job Summary

To be a member of the practice based nursing team. You will provide high quality care to the practice population. You will be supervised by members of the nursing and medical team, at all times working to your job description and within your capabilities.

To assist medical personnel in the care of practice patients, to include treatment, preventative care, chaperoning, screening and patient education.

The post will also include some administrative duties/tasks.

Responsibilities & Main Activities

Clinical

B.P. monitoring

Urinalysis

Phlebotomy

Chaperoning

Assist clinicians with minor ops including vasectomies, as required

Perform ECGs, Heights and Weights

Provide lifestyle advice to the patients making any necessary referrals within the practice

Ensure specimens are labelled and bagged ready for collection with the necessary paperwork completed

Ensure sharps bins are ready for collection

Assist in clinic sessions as directed by members of the nursing and medical staff ensuring that all equipment is clean following clinic sessions. Ensure awareness for the appropriate use of sterile equipment.

Ensure that the drug refrigerator is at correct temperature on a daily basis and drugs are within their expiry dates and used in correct sequence. Order drugs and other supplies as directed ensuring that adequate levels of stock are available in the surgery. Maintain the cold chain when drugs are delivered to the surgery.

Restocking and maintenance of equipment

Test over the counter urine samples as required

Restocking of clinical areas and consulting rooms

Ensure that the clinical rooms are at all times kept in a clean and orderly manner and that relevant equipment is ready for use by nursing and medical staff during clinic sessions.

To perform diabetic foot assessments once appropriate training received.

To perform health checks as required.

Administration and Professional Responsibilities

Participate in the administrative and professional responsibilities of the practice team

Ensure accurate and legible notes of all consultations and treatments are recorded in the patients notes

Ensure the clinical computer system is kept up to date with accurate details recorded

Ensure accurate completion of all necessary documentation associated with patient health care and registration with the practice.

Ensure total familiarity with all appointment systems including regular and incidental variations;

Book appointments and recalls ensuring sufficient information is recorded to enable retrieval of the medical record by the most appropriate clinician

Monitor effectiveness of the system and report any problems or variations to the Practice Administrator

Ensure collection and maintenance of statistical information required for regular and ad hoc reports

Attend and participate in practice meetings as required

Assist in formulation of practice philosophy, strategy and policy

To assist in seasonal and special projects as requested e.g. flu campaign

Ordering and display of Health Promotion materials

Process pathology and general health care tasks

Maintain waiting lists, QOF lists and recall lists

Assist with stock take

Any other delegated duties considered appropriate to the post

Person Specification

Qualifications

Essential

• Good standard of general education
• Qualified and experienced in all healthcare duties pertinent to general practice

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Ancora Medical Practice

Address

Ancora Medical Practice

291 Ashby Road

Scunthorpe

DN16 2AB

United Kingdom

Employer's website

https://ancoramedicalpractice.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

The GPA will be responsible for undertaking a wide range of duties both Clinical and Clerical and will be a General Practice Assistant

Person Specification

Experience

Essential

• - Experience working as a Healthcare Assistant or GPA in primary care
• - Already hold or working towards a GPA qualification.
• - Flexible, friendly and an excellent team player

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Glebe Road Surgery

Address

1 Glebe Road

Barnes

SW13 0DR

United Kingdom

Employer's website

https://www.gleberoadsurgery.co.uk (Opens in a new tab)

Job description

Job responsibilities

The post holder has responsibility to undertake the full range of duties commensurate with the role (booking/ reception / patient reminder/ general) and shall as necessary be flexible in providing cover for absent colleagues in order to maintain service provision.

The post holder shall follow all the policies and procedures of the organisation.

Booking of appointments

Liaise with secretaries and admin departments regarding booking of appointments, referral letters etc.

Using the PAS system, in chronological order, invite patients and book appointments as appropriate.

Manage appointment slot issues in line with local/national standard operating procedures; refer to line manager any issues which jeopardise 18 week pathway.

To process and prioritise the scheduling of outpatient appointments due to clinical urgency and length of wait and in accordance with departmental procedures, protocols and Trust Policies.

Receive and process telephone calls from relatives/carers of patients informing the Trust of the patients death and amend PAS accordingly. This may require sensitive handling.

Telephone patients to negotiate convenient outpatient appointments or receive calls from patients/relevant others (e.g. Other Hospitals) regarding booking, changing or cancelling their appointments. This involves identifying the correct appointment, clinic, session and doctor code to which the caller is referring and rescheduling or cancelling the appointment as appropriate.

Inform the appropriate Consultant/ Directorate/secretarial staff of patients who have cancelled their appointment inappropriately e.g. urgent appointments.

Receive and process telephone calls from patients to update and amend their demographic details and make the necessary changes on the PAS system.

Contact GP Practices/other Hospitals for validation of patient demographic details and to obtain information if required e.g. copy letters, NHS Number etc.

In accordance with Trust procedures, open suspended clinics, add on patients and re-suspend clinic ensuring appropriate comments are recorded on PAS.

On the instruction and authorisation of the Consultant/Clinician, overbook clinics ensuring authority to do so is recorded on PAS.Working with guidance from clinical staff/secretaries, pro-actively fill cancelled appointment slots with patients to minimise the impact of non-attenders.

Offer patients a mutually convenient date and time for outpatient appointments on either a full or partial booking basis in accordance with local standard operating procedures.

Remind patients of their appointments via letter, text, voicemail, email or telephone call to reconfirm attendance in line with departmental protocols.

Produce and manage daily reports in line with patient reminder systems to ensure patient information is kept updated.

Contact patients as requested in order to cancel/reschedule their appointments.

Inform line manager of any system or appointment slot issues.Reception of patients

Undertake reception duties in a professional, pleasant, tactful and understanding manner. Greet patients upon arrival, check demographic information is up to date on PAS and arrive patient on system.

On instruction from clinical staff distribute tea/coffee vouchers where appropriate.

Update information on patient display screen within reception area.Assist patients and visitors with any problems that may arise during their visit.

Act as the first point of contact for all enquiries presenting in the reception area.

Exercise judgement when problems arise by taking appropriate action to resolve the problem or refer on to the appropriate person.

Attempt to diffuse difficult situations with angry or distressed patients/visitors and when unable to do so contact the appropriate manager or clinical staff for support.

Arrange and book interpreters for patients attending clinics as required.

Advise patients/visitors of any identified delays that occur and explain to individuals why other patients may have to be seen sooner.

During the clinic session, liaise with all clinical staff to ensure the smooth running of the clinic.

Process daily clinic activities as per procedures including; printing the clinic booking summary, the booking of appointments, completion of appointment cards, recording patient in register (diabetes and LMC only),production of appointment letters, discharging patients, recording arrival/departure times, recording ethnicity/transgender information, liaising with clinical/directorate staff regarding next available appointment and entering relevant data regarding patient appointment into PAS system.

Provide advice/guidance in relation to Friends & Family testing /Consent for Consent.

Complete clinic outcome forms in a timely manner preferably during clinic session.

Direct patients to other areas/departments within the Trust using experiential knowledge.

Issue travel expenses claim forms to patients upon request, ensuring details entered upon the form align with the information recorded on the PAS system. In the event of a discrepancy, refer to General Office.

Prepare scanning folders for outpatient clinics following trust procedures and protocols.

Receive patient identifiable information via fax/email.

Print ID sheets/labels as necessary.

Person Specification

Qualifications

Essential

• Educated to GCSE standard with 4 GCSE's at level A-C (or equivalent)

Desirable

• ECDL, CLAIT or IBT qualification
• Registration with and/or working towards records management or legislative qualification e.g. ISEB, DPA, IHRIM, BCS, Records Management Society etc.

Experience

Essential

• Experience working with the public/patients
• Clerical experience with the ability to undertake duties including filing, photocopying, scanning, data entry, faxing, email etc.

Desirable

• Experience working in a hospital or NHS environment
• Experienced user of a patient administration system (PAS)

Knowledge

Desirable

• Awareness of legislation, standards and guidelines relating to records and information
• Knowledge of health records processes or systems

Skills

Essential

• Accurate keyboard skills
• Ability to use own initiative
• Ability to work to deadlines
• Team player

Other

Essential

• Physically able to perform the duties of the post
• Ability to travel to any Trust site as required
• Courteous, polite and of smart appearance

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Liverpool University Hospitals NHS Foundation Trust

Address

Broadgreen Hospital

Liverpool

L14 3LB

United Kingdom

Employer's website

https://www.liverpoolft.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

If you would like to find out more information about this role, please do not hesitate to get in contact with us.

Person Specification

Qualifications

Essential

• GCSE (or equivalent) in English and Mathematics

Experience

Essential

• Previous administrative experience.
• Experience working with computerised systems.
• Experience handling confidential information.
• Customer service experience.
• Good IT skills, including Microsoft Office.
• Ability to use SystmOne (or willingness to learn quickly).
• Excellent communication and interpersonal skills.
• Strong organisational skills and attention to detail.
• Ability to prioritise workload and work under pressure.
• Good telephone manner.
• Ability to work independently and as part of a team.
• Reliable and professional.
• Friendly and approachable.
• Flexible and adaptable.
• Honest and trustworthy.
• Committed to maintaining confidentiality.

Desirable

• Previous experience within General Practice or NHS settings.
• Knowledge of SystmOne (S1).
• Understanding of NHS services and primary care processes.
• Experience of document workflow and clinical coding.
• Understanding of information governance and NHS data protection requirements.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Primary Care Careers

Address

5 Ivry St

Ipswich

Suffolk

IP1 3QW

United Kingdom

Employer's website

https://www.eoeprimarycarecareers.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

The post holder is responsible for providing effective administrative support to the HR Business Partner, acting as the first point of contact for employees, clinicians and other external organisations for enquiries relating to employment issues and training compliance.

Person Specification

Qualifications

Essential

• GCSE English or equivalent Grade C or above.

Desirable

• RSA II typing/word processing or equivalent.
• HR/Training Qualification

Experience

Essential

• Previous experience of working in an office environment.
• Previous experience in a HR/training role.

Desirable

• Previous experience of working within the NHS or a similar organisation.

Knowledge

Essential

• Good standard of communication both orally and in writing.
• A specific understanding of the confidential nature of the work in hand.
• Conversant with Microsoft Office.
• Understanding of confidentiality and Data Protection Act.

Desirable

• Knowledge of Employment Law.
• Knowledge of CQC regulations.

Personal Qualities

Essential

• A willingness to work in a flexible and co-operative manner with colleagues.
• Ability to handle delicate matters in a discrete and tactful manner.
• Ability to work as a team or on own initiative.
• Reliable.
• Good time keeper.
• Friendly and approachable.
• Willingness to undertake a DBS check if needed.
• Willingness to undertake training.
• Able to cope under pressure.

Skills

Essential

• Proficient in reading and writing English.
• Able to speak confidently on telephone and understand fluent English to receive and issue instructions in English and without the risk of misunderstanding.
• Strong organisational skills and ability to maintain complete and accurate record systems.
• Ability to work under own initiative and prioritise workload to meet deadlines.
• Ability to provide excellent customer service.
• Good interpersonal skills.
• Good telephone manner.
• Ability to manage own workload and ensure that information is chased, followed-up and obtained in a timely manner without prompting.
• Ability to follow process.

Employer details

Employer name

South Doc Services

Address

Urgent Treatment Centre

15 Katie Road

Birmingham

B29 6JG

United Kingdom

Employer's website

http://southdocservices.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Main Duties & Responsibilities

Be the first point of contact for Practice Managers with regard to delivery of PCN projects/schemes.

Act as the Freedom to Speak Up Guardian Lead for the four member practices, promoting a culture of openness, transparency and psychological safety. Provide an independent and confidential point of contact for staff who wish to raise concerns, ensuring concerns are managed appropriately and in line with national guidance.

Lead and coordinate neighbourhood working across the PCN, developing effective partnerships with member practices, community providers, local authorities, the voluntary sector and wider health and care organisations.

Analyse service specification, performance indicators and data collection requirements to inform design for new PCN services

Develop job descriptions, person specifications and selection and recruitment activities for new services (if required) to ensure the correct interpretation of the PCNs requirements have been understood

Support service delivery by being the conduit between the service provider and the PCN and its member practices, thereby ensuring integration of the new service staff into existing teams and working processes

Develop metrics and other arrangements to support the subcontracting of services and subsequent contract management

Be responsible for the management of operational processes of the PCN and for the development of Standard Operating Procedures for PCN services

Manage financial requirements on behalf of the PCN

Chair quarterly board meetings, capturing minutes for distribution

Co-ordinate training and development of PCN clinical/administrative staff

Manage recruitment, HR, induction and training of new PCN staff

Collate feedback / analysis data on behalf of the PCN to report to the ICB and other organisations as required

Manage the workflow processes in relation to the above

Help develop joint working and relationships across networks and its stakeholders.

Maintain relationships across all core member Practices & PCN Managers across the network.

Build external relationships and identify opportunities to work with wider system partners

Lead on the planning, mobilisation, implementation and evaluation of new services, transformation programmes and PCN initiatives, ensuring delivery against agreed objectives, timescales and budgets.

Drive continuous improvement across the PCN

Develop and maintain all PCN databases and policies

Carry out any other duties as may reasonably be required by the Clinical Director, PCN Board and its members.

Leadership:

Work with the PCN clinical director and the PCN Board to ensure the delivery of high quality of services, meeting the requirements of the Severnvale patient population.

Develop business cases to secure additional investment into the PCN

Lead on designated work streams as directed by PCN Clinical Director

Work closely with PCN Clinical Director and member Practices, support and build organisational capacity and capability

Work to improve patient and staff experience through supporting the management and facilitation of PCN- wide initiatives

Provide leadership, support and guidance to PCN ARRS positions

Provide strategic leadership for neighbourhood working service transformation and implementation of new NHS initiatives affecting the PCN.

Represent the PCN at locality, Integrated Care Board (ICB) and wider system meetings, building collaborative relationships to influence service development and improve outcomes for patients.

Travel

Regularly undertake travel to variety of sites.

The post holder will be required to support events, meetings or conferences, these may involve travel outside the Severnvale area.

Person Specification

Experience

Essential

• 5+ years Primary Care experience and experience in General Practice
• Have an understanding and experience of working in the NHS with extensive knowledge and understanding of the roles of NHS organisation and of the primary care sector
• Have an understanding of the national policy direction for primary, community and secondary care as evidenced in the Five Year Forward Review together with good practical and conceptual knowledge of healthcare improvement methods and practices
• Experience of developing primary care provision at scale, for example working with a federation or collaboration of general practices
• Have experience of developing working relationships with local and national stakeholders, demonstrating effective influencing and negotiating skills, training and facilitation skills
• Have experience of managing projects within tight deadlines and implementing complex primary care based initiatives to a successful outcome.
• Have good understanding of the other primary care providers and stakeholders, such as the LMC, OneCare and the ICB.

Desirable

• Have knowledge of the regulatory and contractual frameworks for primary care contracts such as LES, DES, QOF,

Skills

Essential

• Be able to speak confidently on a range of commissioning and primary care subjects, with the ability to provided definitive advice on national primary care regulation, policy and development
• Be proficient in the use of Microsoft Office products
• Be computer literate, able to operate commonly used IT packages and manage their own IT system with support from the IT provider.
• Be able to identify clear priorities for action while managing multiple stakeholder expectations
• Be highly effective communicator and be self-motivated, with the ability to work on own initiative, manage agreed work areas to tight time scales and be flexible and adaptable to manage a range of different and demanding agendas within tight timescales
• Be politically sensitive with highly developed diplomatic skills and be able to identify issues which may cause political sensitivity at an early stage and escalate or manage appropriately
• Have the confidence to work with and challenge, if necessary, the PCN Clinical Director, the Board and practice managers to ensure that work is completed on time and to a sufficiently high standard
• Be able to deal with complex problem solving situations and to think their way around the problem with the minimum of supervision to ensure implementation on the ground is not affected
• Be aware of and understand data protection implications and manage information appropriately at all times

Qualifications

Essential

• Minimum of Maths and English Grade C or above.

Desirable

• Leadership/management qualification.
• Educated to degree level or qualified by experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Severnvale PCN

Address

Eastland Road

Thornbury

Bristol

BS35 1DP

United Kingdom

Job description

Job responsibilities

• Perform the delivery of highly effective medical care to the registered population, with a focus on continuity of care, patient choice and condition management in accordance with best practice clinical and prescribing guidelines.
• Integrate as part of the GP and wider workforce team to deliver quality care and protect the interests of individuals.
• Maintain accurate clinical records and support patients to access specialist services through timely and accurate referrals.
• Engage in the planning and delivery of continuous improvement activity.
• Support the partners in achieving the strategic aims of the practice to secure stability and economic growth.
• Inspire and support the training of medical students from all clinical disciplines.
• Encourage collaborative working, liaising with all staff regularly, contributing towards a safe and inclusive culture.
• Adhere to the policies and procedures set by the practice.

Person Specification

Qualifications

Essential

• GMC Registered, not subject to suspension
• Qualified General Practitioner
• Currently on the performers list
• Clear enhanced DBS check
• Evidence of CPD

Experience

Essential

• Experience of working in UK General Practice
• Experience of working with vulnerable groups
• Delivery of clinical audit

Desirable

• Delivery of clinical research trials

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Glastonbury Surgery

Address

Glastonbury Surgery

Feversham Lane

Glastonbury

Somerset

BA6 9LP

United Kingdom

Employer's website

https://www.glastonburysurgery.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

** Please be aware this advert is open for 2 roles in the practice, and both have differing hours.

Patient Navigator 1

• Monday: 08:00 - 13:00
• Tuesday: 13:00 - 18:30
• Wednesday: 13:00 - 18:30pm
• Wednesday AM - Buddy Shift(this shift is to cover when staff are on annual leave - with 2 weeks notice.)
• Total: 16hrs

Patient Navigator 2

• Monday: 13:00 - 18:30
• Thursday: 13:00 - 18:30
• Thursday AM Buddy Shift(this shift is to cover when staff are on annual leave - with 2 weeks notice.)
• Friday: 13:00 - 18:30
• Total: 16.5hrs

To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include, but are not limited to, answering calls from patients, greeting and directing patients, effective use of the appointment system, booking appointments, the processing of information and assisting patients as required.

To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multi-disciplinary team members and external agencies such as secondary care and community service providers.

Person Specification

Experience

Essential

• Experience of working in Primary Care
• Experience of working in Reception

Desirable

• Experience of EMIS or equivalent clinical system

Qualifications

Essential

• GCSE Grade A to C in English and Maths

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Cheviot Road Surgery

Address

Shirley Avenue Surgery

1 Shirley Avenue

Southampton

Hampshire

SO15 5RP

United Kingdom

Employer's website

https://www.cheviotroadsurgery.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Medication review for Older People with FrailtyUndertake clinical medication reviews with patients (including patients in care homes) and produce recommendations for the GP on prescribing and monitoring.

Management of medicines at discharge from hospital.To reconcile medicines following discharge from hospitals, intermediate care and into care homes, including identifying and rectifying unexplained changes and working with patients and community pharmacists to ensure patients receive the medicines they need post discharge.

To support the care closer to home integrated networksSet up and manage systems to identify and support high-risk groups of patients (e.g. those on 4+ medicines or unplanned admissions).

Provide advice on medicines optimisation and

develop personalised care plans.

Long-term condition clinics, e.g. DiabetesSee patients with single medical problems where medicine optimisation is required (e.g. COPD, asthma). Make recommendations to GPs for medicine improvements.

Clinical advice and expertise on medicines to practice staff, multidisciplinary teams and patientsAnswers all medicine--related enquiries from GPs, other practice staff and patients with queries about medicines.

Signposting to community pharmacy for management of minor illness, medicines use reviews, new medicines service and other locally commissioned service.

Referring to GPs or other healthcare professionals, where appropriate.

Training & supervisionProvide education and training to primary healthcare team on therapeutics, medicines optimisation, consultation skills and motivational interviewing.

Support networks for the clinical pharmacists in the local health economy: community pharmacists; hospital and CCG prescribing advisers.

To support the RPS Faculty development for clinical pharmacists.

Person Specification

Qualifications

Essential

• Masters degree in pharmacy (MPharm) or equivalent
• Registration with General Pharmaceutical Council

Desirable

• Post-graduate clinical diploma level or equivalent training/experience or Independent prescriber

Experience

Essential

• Experience working in primary care
• Familiarity with GP systems

Desirable

• Minimum of 3 years post-qualification experience.
• Experience of motivational interviewing and able to train other
• staff

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Haringey GP Federation

Address

48 Station Road

Wood Green

London

N22 7TY

United Kingdom

Employer's website

https://www.haringeygpfederation.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job title: Patient Services Manager

Reports to: Practice Manager

Hours: 37.5

Job summary:

The Patient Services Manager is responsible for the operational management of all patient-facing administrative services within the practice. The post holder will lead the reception and administrative teams to ensure safe, efficient, and patient-centred access to care.

The role will support the Practice Manager in delivering high-quality services, improving patient experience, and ensuring compliance with practice policies and regulatory requirements.

Key Responsibilities

1. Operational Management

• Oversee the day-to-day running of reception and administrative services.
• Ensure effective appointment management and patient access systems.
• Monitor call handling performance, appointment utilisation, and DNA rates.
• Develop and maintain efficient workflows to support clinicians.
• Ensure adequate staffing levels and rota cover at all times.
• Act as escalation point for operational issues affecting patient services.

2. Team Leadership & Management

• Line manage reception and administrative staff.
• Conduct appraisals, probation reviews, and return-to-work meetings.
• Manage rotas, annual leave, and sickness monitoring.
• Identify training needs and support staff development.
• Promote a positive, professional, and patient-focused culture.

3. Patient Experience & Complaints

• Lead on non-clinical complaints handling and responses.
• Monitor patient feedback and Friends & Family Test results.
• Implement improvements to enhance patient access and communication.
• Support digital access initiatives (e.g., NHS App uptake, online consultations).

4. Governance & Compliance

• Ensure reception and admin procedures comply with CQC standards.
• Maintain and update relevant policies and standard operating procedures.
• Support data protection, confidentiality, and information governance processes.
• Participate in audits and quality improvement projects.

5. Reporting & Performance

• Produce regular performance reports for the Practice Manager and Partners.
• Analyse service demand and capacity data.
• Contribute to business continuity planning.
• Support service redesign initiatives where required.

Person Specification

Experience

Essential

• Experience managing staff within a healthcare, NHS, or customer-facing environment.
• Strong organisational and leadership skills.
• Experience handling complaints and difficult conversations.
• Excellent communication skills (written and verbal).
• Ability to analyse data and produce reports.
• Good IT skills clinical systems, Microsoft Office.

Desirable

• Experience in General Practice.
• Knowledge of CQC standards.
• Understanding of NHS primary care systems and access models.
• HR experience - absence management, appraisals.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Southam Surgery

Address

Stowe Drive

Southam

Warwickshire

CV47 1NY

United Kingdom

Employer's website

https://www.thesouthamsurgery.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

We are seeking a proactive and organised Administrative Assistant to support our busy GP practice over the summer period.

This is a fixed-term role focused on supporting core administrative functions, particularly referrals and document workflow. It would suit someone looking to gain experience in a healthcare settingfor example, those considering a future career in medicine, nursing, or allied health professions.

The post is temporary and will end in September 2026, with no expectation of extension.

Key Responsibilities

• Support the processing of patient referrals, ensuring accuracy and timely completion
• Manage incoming clinical correspondence (letters, reports, discharge summaries)
• Update and maintain accurate patient records using the clinical system (EMIS)
• File, scan, and code documents in line with practice protocols
• Assist with general administrative duties to support the wider team
• Liaise with clinical and administrative staff to ensure smooth workflow
• Maintain confidentiality and adhere to data protection standards at all times

Person Specification

Experience

Essential

• Strong attention to detail and accuracy
• Good organisational and time management skills
• Ability to work in a fast-paced environment
• Reliable and professional approach to work
• Basic IT skills (Microsoft Office or equivalent)
• Good written and verbal communication skills
• Understanding of basic medical terminology
• Interest in working within healthcare or the NHS

Desirable

• Previous administrative experience
• Familiarity with EMIS or other clinical systems

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Ridgeway Surgery

Address

The Ridgeway Surgery

71 Imperial Drive

Harrow

Middlesex

HA2 7DU

United Kingdom

Employer's website

https://ridgeway-surgery.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

If you would like to find out more information about this role, please see the attached job specification.

Person Specification

Experience

Essential

• Excellent communication skills, with a patient-focussed attitude
• A quick learner with good IT skills and excellent attention to detail
• Helpful and friendly manner is essential, with the ability to work well with others
• Primary care/healthcare experience would be desirable
• Flexible to cover for sickness and holidays

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Primary Care Careers

Address

The Street

Holbrook

Ipswich

Suffolk

IP9 2QS

United Kingdom

Employer's website

https://www.eoeprimarycarecareers.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

This Job Description is not exhaustive, and the post holder may be required to undertake other duties from time to time consistent with the responsibility of this role. This will be dependent upon factors such as workload and staffing levels.

This Job Description is subject to periodic review and development.

The following are the core responsibilities of this role:

a. To be responsible for checking all medicines dispensed, ensuring there are no discrepancies, as per prescription.

b. Dispensing medicines to the entitled population safely and accurately

c. Collecting prescription charges and patient signatures

d. in accordance with dispensary protocol

e. Maintaining stock levels within the dispensary to agreed levels

f. Receiving and storing supplies in accordance with current policy, including stock rotation, ensuring the cold chain is maintained where applicable

g. Conduct stocktakes and agree with management and the team of the frequency.

h. Work closely with senior partner and clinicians to maximise profitability

i. Ensuring controlled drugs are dispensed and disposed of, in accordance with practice policy

j. Safe disposal of returned and / or out of date medicines

k. Ensuring all repeat prescriptions are processed within a 72-hour timeframe

l. Providing patients with advice regarding all prescription matters

m. Process prescription requests via email, phone, face-to-face and online

n. Daily recording of fridge temperatures

o. Preparation of monthly returns

p. Maintaining a clean and safe working environment at all times

q. Maintain accurate records at all times

r. Collection and accurate processing of all monies received

s. Share the provision of cover during absences within the team in a fair way, following internal process

t. Fully observe legal requirements relevant to the dispensing practice and HA regulations and controlled drugs

u. Ensure that all drug safety alerts and notices are acted upon in a timely manner

v. To go through prescriptions monthly not picked up and unlikely to be picked up to remove the details from the patient records and then destroy the prescription

Person Specification

Qualifications

Essential

• Qualified Dispenser (NVQ Level 2)
• GCSE (or equivalent) English & Maths at Grade C or above

Experience

Essential

• Experience of working in a dispensary
• Experience working with the general public/patients
• Excellent communication skills (written and oral)
• Strong IT skills
• Clear, polite telephone manner
• Competent in the use of Office and Outlook
• EMIS / Systmone / Vision user skills
• Ability to promote best practice regarding all pharmaceutical matters
• Effective time management (Planning & Organising)
• Capable of managing payments (invoices, cash etc)
• Ability to work as a team member and autonomously
• Good interpersonal skills
• Problem solving & analytical skills
• Ability to follow policy and procedure
• Ability to effectively manage stock, including ordering, rotation, disposal etc.
• Polite and confident
• Flexible and cooperative
• Motivated
• Forward thinker
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Ability to work under pressure
• Flexibility to work outside of core office hours
• Disclosure Barring Service (DBS) check
• Occupational health clearance

Desirable

• Experience of working in primary care
• Broad knowledge of General Practice

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Great Staughton Surgery

Address

Great Staughton Surgery

57 The Highway

Great Staughton

St. Neots

Cambridgeshire

PE19 5DA

United Kingdom

Employer's website

https://www.greatstaughtonsurgery.nhs.uk (Opens in a new tab)

Job description

Job responsibilities

a. Undertake appropriate audits in Neurovascular/Skull base under supervision of the Neurovascular/Skull base team one Neurovascular/Skull base audit is mandatory.

b. Provide, and develop further with clinical colleagues, neurosurgical services for the Trust in collaboration with colleagues in all disciplines including primary and tertiary care, where appropriate, to provide an integrated service for patients.

c. Attend Neurovascular/Skull base clinics

d. Attend daily ward rounds for inpatients when on ward duty

e. Facilitate timely discharge of patients

f. Participate in the consultation service and advisory service to other clinical colleagues in other specialties within the Trust and Primary Care.

g. Participate in the development of the neurosurgery service, treatment protocols and guidelines and the greater knowledge in the management of neurosurgical conditions within skull base and/or Neurovascular Neurosurgery.

h. Develop and maintain collaborative relationships with medical colleagues in other specialties and participate in regular clinical meetings and other post graduate activities.

i. Participate in the on-call rota (includes prospective cover) so that appropriate emergency services are provided out-of-normal working hours.

j. Take responsibility for the professional supervision and development of trainee doctors within the specialty.

k. Develop and maintain good communications with General Practitioners and appropriate external agencies.

l. Demonstrate a firm involvement in Clinical Governance, Risk Management and Clinical Audit this will include the development and maintenance of appropriate systems and practices to ensure continued safe clinical practice. Ensure attendance at appropriate governance meetings

m. Ensure own practice is up-to-date; this will include taking responsibility for own Clinical Professional Development and participating in the Trusts Performance and Annual Review system.

n. Share responsibility for data protection arising out of the use of computers.

o. Accountable for improving and complying with infection control practices.

p. Comply with all relevant Trust Policies and Procedures.

q. Safeguarding Children and Vulnerable Adults is your responsibility. Familiarisation with and adherence to UHCW Safeguarding policies and Coventry and Warwickshire Safeguarding Board procedures is an essential requirement of all employees, as is the participation in related mandatory training

Please see job description and personal specification for more information.

Person Specification

Qualifications

Essential

• Meets all Essential

Desirable

• Meets all Desirable

Experience

Essential

• Several years medical training over and above PRHO/FY I ? Relevant recent experience at middle grade (registrar) level in Neurosurgery

Desirable

• Logbook evidence of appropriate microsurgical procedures

Knowledge/ Skills

Essential

• Competence in the clinical skills appropriate to your background specialty ? Knowledge of methods of medical audit ? Understanding of the Clinical Governance process. ? Ability to organise and manage one's own clinical work ? Competent in basic information technology. ? Understanding of the concepts of management. ? Excellent verbal and written communication

Desirable

• Further skills in information technology ? Awareness of health service reforms and issues across healthcare economy

Teaching/ Education

Essential

• Commitment to continuing medical education (attend conferences, research/publish papers, audits, attendance at relevant meetings) ? Undertaken complete audit cycle. ? Ability to use clinical audit to improve standards of care for patients

Desirable

• Ability to design and deliver talks/lectures/workshops effectively. ? Experienced in demonstrating clinical procedures/techniques to other healthcare professionals. ? Ability to participate in teaching and training of undergraduate and postgraduate students. ? National/International presentations/publications in Skull base/Neurovascular neurosurgery

Commitment to Trust Values and Behaviours

Essential

• Must be able to demonstrate behaviours consistent with the Trust's values.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship