Job description

Job responsibilities

As a Care Coordinator, you will:

• Assisting patients by directing patients to the most appropriate clinician or service.
• Dealing with appointment, home visit and telephone requests. Booking, amending, and cancelling patient appointments.
• Contacting patients to arrange annual health and wellbeing reviews, particularly for those with long-term conditions and patients who are housebound.
• Providing day-to-day administrative support, including processing letters, updating patient records, responding to patient enquiries and helping out on Reception when required.
• Encouraging patients who have missed their cancer screening appointments to attend by contacting them and helping arrange appointments.
• Arranging referrals to hospitals and community services, keeping track of their progress and following up where necessary.
• Supporting our vaccination programmes, including coordinating COVID-19 vaccinations for housebound patients and assisting with vaccine clinics when needed.
• Keeping patient records accurate, up to date and confidential using the practice clinical system.
• Speaking with eligible patients about NHS Weight Management Programmes and helping them access the right support.
• Working closely with GPs, nurses, the wider practice team and external healthcare providers to deliver joined-up, patient-centred care.
• Chasing referral appointments, reports and outcomes to help ensure patients receive the care they need without unnecessary delays.
• Following all NHS guidance, practice policies and information governance requirements to ensure safe and effective working.

Additional Information:The post holder will be expected to carry out all duties in accordance with relevant legislation, NHS guidance, practice policies and professional codes of conduct.This job description provides an overview of the role and key responsibilities. The successful candidate may be required to undertake other duties, in line with the needs of the practice.

Person Specification

Experience

Essential

• We are looking for someone who has:
• Excellent communication and interpersonal skills.
• Strong organisational and time management skills.
• The ability to build positive relationships with patients and healthcare professionals.
• Confidence using IT systems and electronic patient records.
• The ability to remain calm and professional in a busy primary care environment.

Desirable

• Experience working within Primary Care, General Practice, the NHS, or another healthcare setting.
• Knowledge of NHS referral pathways and care coordination.
• EMIS Web experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Lyndhurst Surgery

Address

The Lyndhurst Surgery

53 Lyndhurst Drive

London

E10 6JB

United Kingdom

Employer's website

http://www.thelyndhurstsurgery.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Purpose of the role

To provide high quality, patient centred primary medical care to the practice population, working within the practice team to deliver safe, effective and accessible services. The post holder will share responsibility for the day to day clinical work of the practice, including helping to meet demand for urgent same-day appointments and supporting continuity of care.

Clinical responsibilities

Provide consultations to patients attending the surgery, by telephone, online and on home visits as clinically appropriate.

Take a share of duty doctor and same-day urgent access sessions, triaging and managing acute presentations safely.

Assess, diagnose and treat patients across the full range of general practice, making appropriate referrals to secondary care and other services.

Prescribe safely and cost effectively in line with practice and ICB formulary guidance, and contribute to medicines optimisation and repeat prescribing.

Review and action investigation results, clinical correspondence and documents in a timely way.

Contribute to the ongoing management of patients with long term conditions and to delivery of the Quality and Outcomes Framework and local and enhanced services.

Maintain accurate, contemporaneous and coded records using EMIS Web

Recognise and act on safeguarding concerns for children and adults at risk in line with practice policy and statutory duties.

Professional and organisational responsibilities

Work within your professional competence and the standards of Good Medical Practice, maintaining GMC registration, a National Performers List inclusion and appropriate indemnity.

Keep up to date through continuing professional development and complete annual appraisal and revalidation.

Take part in practice meetings, clinical governance, significant event analysis, audit and quality improvement.

Support the practice in meeting its contractual, regulatory (CQC) and information governance obligations.

General duties

Maintain strict confidentiality and comply with data protection and information governance requirements at all times.

Work in accordance with practice policies including health and safety, equality and diversity, and infection prevention and control.

Treat patients and colleagues with dignity and respect, and promote an inclusive and supportive working environment.

This job description is not exhaustive and may be reviewed and amended, in discussion with the post holder, to reflect the changing needs of the practice

Person Specification

Qualifications

Essential

• Qualifications and registration (Essential) Qualified GP with full registration and a licence to practise with the General Medical Council (GMC). Inclusion on the National Medical Performers List (or eligible and able to join before commencing). MRCGP or equivalent / on the GP Register. Eligible to work in the UK and able to provide evidence of right to work. Satisfactory enhanced DBS check and appropriate medical indemnity. Experience and knowledge Essential: experience of working in UK general practice, including acute and urgent presentations across all ages. Essential: sound knowledge of current clinical guidelines, evidence based practice and safe, cost effective prescribing. Essential: understanding of safeguarding responsibilities for children and adults. Desirable: experience with EMIS Web Desirable: interest or experience in a specific clinical area relevant to the practice [e.g. women's health, minor surgery, diabetes, mental health]. Desirable: experience of teaching, mentoring or supervising learners. Skills and personal qualities (Essential) Excellent clinical assessment, decision making and consultation skills. Strong communication and interpersonal skills with patients, families and colleagues. Good organisational skills and the ability to manage a busy and varied workload safely. A collaborative, team oriented approach and willingness to contribute to the wider practice and PCN. Commitment to continuing professional development, quality improvement and reflective practice. Flexibility and a positive, patient centred attitude.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

ALL SAINTS SURGERY

Address

ALL SAINTS ROAD

BURTON ON TRENT

STAFFORDSHIRE

DE14 3LS

United Kingdom

Employer's website

https://www.allsaintssurgery.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job title:

Medical Receptionist/Administrator

Reports to:

Practice Manager

Hours:

Full time position available (hours on rota basis between 8am to 6.30pm as per contract of employment)

Job summary:

The purpose of the role is to:

Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person, online or on the telephone.

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Undertake a variety of administrative duties to assist in the smooth running of the practice including the provision of secretarial and clerical support to clinical staff and other members of the practice team where needed.

Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies.

Duties and responsibilities:

The duties and responsibilities to be undertaken may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the senior GP or your Supervisor dependent on current and evolving practice workload and staffing levels:

Knowledge and use of EMIS web

Processing and issuing of prescriptions within standard timeframes as per practice policy

Maintaining and monitoring the practice appointment system

Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional

Processing and distributing income (and outgoing) mail using Workflow

Taking messages and passing on information

Admin duties including scanning, read coding, completing tasks and summarising patient medical records

Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures

Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers

Filing and retrieving of paperwork

Clearing and restocking consultation rooms as required

Monitoring of fridge temperatures

Providing clerical assistance to practice staff as required from time to time, including word/data processing, filing, and photocopying

Keeping patient areas tidy and free from obstructions and clutter

Being polite and helpful to patients and colleagues at all times ensuring that you provide good customer service and make a good impression

Confidentiality:

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.

Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, to include:

Using personal security systems within the workplace according to practice guidelines

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks

Making effective use of training to update knowledge and skills

Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards

Reporting potential risks identified

Equality and diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/professional development:

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development

Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Quality:

The post-holder will strive to maintain quality within the practice, and will:

Alert other team members to issues of quality and risk

Assess own performance and take accountability for own actions, either directly or under supervision

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance

Work effectively with individuals in other agencies to meet patients needs

Effectively manage own time, workload and resources.

Communication:

The post-holder should recognise the importance of effective communication within the team and will strive to:

Communicate effectively with other team members

Communicate effectively with patients and carers

Recognise peoples needs for alternative methods of communication and respond accordingly.

Person Specification

Experience

Essential

• Essential criteria Good customer service, the ability to work as part of a team, ability to maintain confidentiality whilst handling sensitive information and basis IT skills.

Desirable

• Desirable criteria Experience of working in a GP practice, reception /Administration experience in an NHS setting and knowledge of EMIS Web.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

GP Practice Riverside

Address

Riverside Centre For Health

Park Street

Liverpool

L8 6QP

United Kingdom

Employer's website

https://www.firtreemc.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Full Vacancy details can be found on the attached Job Description/Person Specification. Please refer to your suitability to the post in your supporting information from the role requirements or person specification.

#caretojoinus

Person Specification

Qualifications and Training

Essential

• Qualified Registered Nurse level 1
• Evidence of continuing professional development

Desirable

• Diabetes course
• Palliative and End of life care experience
• Practice supervisor /assessor
• Experience of complex wound care
• Catheter management
• Experience of continuing health care assessments
• Previous community experience

Knowledge and experience

Essential

• Proven relevant experience in a range of clinical skills including complex and specialist skills
• Relevant I.T. knowledge/experience
• Awareness of safeguarding adults and children
• Awareness of resource management
• Holistic client assessment using an identified model of care
• Utilising specialist knowledge across a wide range of work procedures and practices underpinned by theoretical knowledge
• Ability to make sound clinical judgements and decisions in response to complex or crisis situations
• Awareness of mental capacity act
• Maintain timely and accurate written records
• Manage/prioritise a caseload, demonstrating appropriate delegation

Desirable

• Health and Safety awareness
• Equality and diversity awareness
• Understands clinical governance
• Awareness of local and government agendas

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Torbay and South Devon NHS Foundation Trust

Address

Sherbourne House

Kingsteignton Road

Newton Abbot

TQ12 5PF

United Kingdom

Employer's website

https://www.torbayandsouthdevon.nhs.uk (Opens in a new tab)

Job description

Job responsibilities

The duties and responsibilities to be undertaken by members of the practice administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the senior receptionist/practice manager, dependent on current and evolving practice workload and staffing levels:

• Opening up/locking up of practice premises and maintaining security in accordance with practice protocols
• Maintaining and monitoring the practice appointments system
• Processing personal and telephone requests for appointments, visits and telephone consultations, and ensuring callers are directed to the appropriate healthcare professional
• Processing and distributing incoming (and outgoing) mail
• Taking messages and passing on information
• Filing and retrieving paperwork
• Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures
• Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
• Clearing and re-stocking of consulting rooms as required
• Providing clerical assistance to practice staff as required from time to time, including data processing, filing, photocopying and scanning
• Ordering, re-ordering and monitoring of stationery and other supplies
• Provision of refreshments for staff and visitors as required; loading and emptying the dishwasher and keeping the kitchen area clean and tidy
• Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter

Person Specification

Qualifications

Essential

• Good standard of education or experience
• GCSE grade A to C in English and Maths

Experience

Essential

• Customer service experience

Desirable

• Experience of working in a health care environment
• Knowledge of Coding
• Knowledge of Summarising
• Knowledge of Telephony
• Knowledge of Microsoft software

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Tamworth House Medical Centre

Address

Tamworth House Medical Centre

341 Tamworth Lane

Mitcham

Surrey

CR4 1DL

United Kingdom

Employer's website

https://www.tamworthhousemedicalcentre.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job Summary

• Provide assessment, treatment, screening, health education services and advice, working in accordance with the NMC Code of Conduct;
• Provide nursing treatments to patients independently or in participation with nurse colleagues and General Practitioners with reference to agreed protocols and guidelines;
• Provide general and specific health screenings to the patients with referral to General Practitioners or other health professionals as necessary.

Person Specification

Experience

Essential

• Experience of working in Primary Care

Desirable

• Experience of working in a GP Practice
• Experience of working with SystmOne

Qualifications

Essential

• RGN

Desirable

• Qualified in Chronic Disease Management
• Qualified in cervical cytology
• Qualified to perform ear syringing
• Qualified to perform immunisations

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

New Southgate Surgery

Address

Buxton Place

Leeds Road

Wakefield

West Yorkshire

WF1 3JQ

United Kingdom

Employer's website

https://www.newsouthgatesurgery.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job Title: Frailty Specialist Nurse LHP PCN

Hours of Work: Full Time 37.5 hours per week

Location: The post holder will work across four GP practice sites within the Lincoln Healthcare Partnership (LHP) footprint and will provide care across care homes, community settings and patients own homes. The role requires regular travel throughout the locality to support delivery of the Enhanced Health in Care Homes (EHCH) Programme and Community Frailty and Complex Care Services.

Salary: Dependant on experience

Candidates who hold an Independent Prescribing qualification and can demonstrate advanced clinical practice skills may be considered for appointment at an enhanced pay scale, subject to experience, qualifications and organisational approval.

The salary offered will reflect the successful candidate's skills, experience and qualifications.

Responsible To: Frailty and Complex Care Clinical Lead

Accountable To: Clinical Director LHP

About Lincoln Healthcare Partnership (LHP)

Lincoln Healthcare Partnership (LHP) is committed to delivering integrated, neighbourhood-based healthcare that improves outcomes for local people and ensures patients receive the right care, at the right time, in the right place.

As the number of people living with frailty, multiple long-term conditions and complex healthcare needs continues to increase, proactive intervention and coordinated multidisciplinary care have become essential to improving quality of life, maintaining independence and reducing avoidable use of urgent and emergency care services.

Working collaboratively across Primary Care, Community Services, Social Care, Secondary Care, Virtual Wards and Care Home Providers, LHP is transforming the way care is delivered to some of the most vulnerable individuals within our population.

This role is central to achieving that ambition

Supporting proactive, personalised frailty and complex care management across care homes and community settings

Job summary

The Frailty and Complex Care Nurse will work within their scope of practice as part of the Lincoln Healthcare Partnership (PCN) Frailty and Complex Care Team, providing proactive, person-centred care to individuals living with frailty, multiple long-term conditions, and complex health needs across both care home and community settings.

The post holder will support the delivery of the Enhanced Health in Care Homes (EHCH) service, providing clinical assessment, care planning, proactive management, and multidisciplinary support to residents within care homes. They will work closely with care home staff, GP practices, community services, and wider partners to prevent unnecessary hospital admissions and improve resident outcomes.

In addition, the post holder will support the Community Frailty and Complex Care Service, delivering comprehensive assessment, case management, care coordination, and ongoing clinical support to patients living in their own homes who have frailty, advanced illness, or complex healthcare needs.

The role requires the ability to work autonomously, undertaking comprehensive history taking, holistic assessment, clinical examination, and clinical decision-making. The post holder will identify individuals at risk of deterioration, contribute to anticipatory and personalised care planning, coordinate multidisciplinary interventions, and support patients to maintain independence and achieve the best possible quality of life.

A key requirement of this role is demonstrable experience in frailty assessment and management, together with excellent history-taking and clinical assessment skills, enabling the practitioner to formulate appropriate management plans and coordinate timely interventions.

Working under the leadership of the Frailty and Complex Care Clinical Lead and Lead GP, the post holder will work collaboratively with Frailty Care Coordinators, Clinical Pharmacists, General Practice teams, community services, and other healthcare professionals to deliver high-quality, integrated care.

The overarching aim of the role is to improve patient outcomes, reduce health inequalities, support people to remain safely in their usual place of residence, and reduce avoidable hospital admissions through proactive, coordinated care.

Please note: A full UK driving licence and access to a vehicle for work purposes are essential requirements of this role.

Key Responsibilities and duties

The post holder will:

• Undertake comprehensive clinical history taking and holistic patient assessments in care homes, clinics and patients' own homes.
• Assess and manage patients living with frailty, multimorbidity and complex healthcare needs.
• Contribute to Comprehensive Geriatric Assessments (CGA).
• Coordinate care across primary care, community services, social care, secondary care and voluntary sector partners.
• Participate in and lead MDT discussions where appropriate.
• Support Enhanced Health in Care Homes ward rounds and resident reviews.
• Deliver proactive care planning and admission avoidance interventions.
• Identify and respond to clinical deterioration appropriately.
• Support advance care planning, ReSPECT discussions and end-of-life care planning.
• Provide clinical leadership and supervision to Care Coordinators within the team.
• Maintain accurate clinical records and contribute to quality improvement initiatives.
• Operate in line with clinical protocols and guidelines, ensuring professional, compassionate support for patients, families, and carers.
• Ensure compliance with practice CQC requirements and maintain accurate documentation.
• Work within all relevant PCN practice policies and procedural guidelines
• Facilitate patient education, self-management of disease, and behaviour modification.
• Collaborate closely with GPs and work independently to deliver safe, effective care to individuals, including those residing in care homes and the community
• Promote / support health & wellbeing, helping patients to remain independent and well at home.
• Contribute to Audit
• Conduct thorough person-centred needs assessment to develop care plans for each patient.
• The post holder will provide day-to-day leadership, supervision and line management to Care Coordinators within the frailty and complex care team, including workload management, wellbeing support, supervision, annual appraisals, performance management, professional development and competency support.
• To undertake any other tasks commensurate with the post

Person Specification

Essential Qualifications

• Registered Nurse (NMC).
• Evidence of ongoing Continuing Professional Development.
• Full UK driving licence and access to a vehicle for business use.
• History taking Qualification

Essential Skills and Attributes

• Excellent clinical assessment skills.
• Clinical reasoning and decision-making.
• Ability to identify and manage clinical deterioration.
• Excellent communication and interpersonal skills.
• Leadership and line management skills.
• Ability to manage and prioritise a workload.
• Excellent organisational and time-management skills.
• Ability to work independently and within multidisciplinary teams.
• Ability to facilitate difficult conversations with compassion and professionalism.
• Competent IT and clinical system skills.
• Commitment to providing high-quality patient-centred care.

Essential Experience

• Significant experience working with older adults, frailty and complex care.
• Experience undertaking comprehensive clinical history taking and holistic assessments.
• Experience managing a clinical caseload autonomously.
• Experience working within community, care home, primary care or integrated care services.
• Experience identifying and managing clinical deterioration.
• Experience of multidisciplinary team working.
• Experience of care planning and case management.
• Experience supporting patients with multiple long-term conditions.
• Experience of admission avoidance and crisis prevention.
• Experience supporting or managing staff.

Essential Knowledge

• Knowledge of frailty syndromes and frailty management.
• Understanding of Comprehensive Geriatric Assessment (CGA).
• Knowledge of complex care management.
• Understanding of anticipatory care planning and ReSPECT.
• Understanding of safeguarding legislation and professional responsibilities.
• Knowledge of integrated neighbourhood working.
• Knowledge of safeguarding legislation and responsibilities

Desirable Experience

Experience of working in Primary Care and or General practice

Systmone experience

Experience of working with patients on the Frailty register

Experience carry out home visits

Long term condition or experience. Asthma, COPD, Diabetes, Heart disease

Professional Development

We are committed to supporting professional growth and career development. The successful candidate will have opportunities to further develop skills.

This role offers an excellent opportunity for an experienced clinician with strong history-taking and frailty assessment skills who wishes to develop within an innovative and expanding Frailty and Complex Care Service.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Person Specification

Qualifications

Essential

• Essential Qualifications
• Registered Nurse NMC
• Evidence of ongoing Continuing Professional Development.
• Full UK driving licence and access to a vehicle for business use.
• History taking Qualification
• Essential Skills and Attributes
• Excellent clinical assessment skills.
• Clinical reasoning and decision-making.
• Ability to identify and manage clinical deterioration.
• Excellent communication and interpersonal skills.
• Leadership and line management skills.
• Ability to manage and prioritise a workload.
• Excellent organisational and time-management skills.
• Ability to work independently and within multidisciplinary teams.
• Ability to facilitate difficult conversations with compassion and professionalism.
• Competent IT and clinical system skills.
• Commitment to providing high-quality patient-centred care.
• Essential Experience
• Significant experience working with older adults, frailty and complex care.
• Experience undertaking comprehensive clinical history taking and holistic assessments.
• Experience managing a clinical caseload autonomously.
• Experience working within community, care home, primary care or integrated care services.
• Experience identifying and managing clinical deterioration.
• Experience of multidisciplinary team working.
• Experience of care planning and case management.
• Experience supporting patients with multiple long-term conditions.
• Experience of admission avoidance and crisis prevention.
• Experience supporting or managing staff.
• Essential Knowledge
• Knowledge of frailty syndromes and frailty management.
• Understanding of Comprehensive Geriatric Assessment (CGA).
• Knowledge of complex care management.
• Understanding of anticipatory care planning and ReSPECT.
• Understanding of safeguarding legislation and professional responsibilities.
• Knowledge of integrated neighbourhood working.
• Knowledge of safeguarding legislation and responsibilities

Desirable

• Desirable Experience
• Experience of working in Primary Care and or General practice
• Systmone experience
• Experience of working with patients on the Frailty register
• Experience carry out home visits
• Long term condition or experience. Asthma, COPD, Diabetes, Heart disease

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Heart of Lincoln Medical Group

Address

Lincoln Healthcare Partnership PCN

Lindum Business Park

Lincoln

LN6 3QX

United Kingdom

Employer's website

https://portlandmedicalpractice.com/ (Opens in a new tab)

Job description

Job responsibilities

• Make professional, autonomous decisions in relation to presenting problems, whether self-referred or referred from other health care workers within the organisation
• Screen patients for disease risk factors and early signs of illness
• Cover all the clinical management of the patients in surgery as appropriate including initiating investigations, reviewing results, making referrals to secondary care or to other providers as appropriate
• Develop care and treatment plans in consultation with patients and in line with current Practice disease management protocols as well wider guidance such as that from NICE
• Assessing the health care needs of patients with undifferentiated and undiagnosed problems.
• Check, read and interpret pathological results for patients
• Ensure appropriate follow up of patients
• Record clear and contemporaneous computerised consultation notes to agreed standards
• Ensure that practice clinical database is updated promptly and accurately with information relating to patient records, as required for clinical accuracy and for practice recording requirements under QOF and enhanced services.
• Appropriate use of read codes.
• Compile and issue computer-generated acute and repeat prescriptions avoiding hand-written prescriptions.
• Prescribe appropriately and in accordance with the Practice prescribing formulary, NICE guidance and Good Prescribing Practice (as defined by British National Formulary guidance)
• Work with and provide support for other members of the primary health care team.

Person Specification

Qualifications

Essential

• Applicants must have current UK professional registration. For further information please see NHS Careers website
• The applicant must be a qualified GP with full GMC registration licence to practice, on a performers list and have a UK drivers licence Newly qualified GP (no more than 2 years qualified) with no previous substantive post
• This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Desirable

• Understanding of policy developments related to the delivery of primary care services including General Practice, the GMS contract, Clinical Governance, Network Contract DES, and Quality & Outcomes Framework Knowledge of the health needs of the surgery population Eligibility for minor surgery, CHS, obstetrics, family planning accreditation

Experience

Essential

• Experience with using EMIS
• Experience of NHS general practice
• Experience of using electronic clinical patient records
• Experience of medicines management
• Experience of CCG initiatives
• Experience of QOF and clinical audit
• Experience of working in a primary care environment

Desirable

• Understanding of policy developments related to the delivery of primary care services including General Practice, the GMS contract, Clinical Governance

Qualifications

Essential

• Applicants must have current UK professional registration. For further information please see NHS Careers website
• The applicant must be a qualified GP with full GMC registration licence to practice, on a performers list and have a UK drivers licence Newly qualified GP (no more than 2 years qualified) with no previous substantive post
• This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Desirable

• Understanding of policy developments related to the delivery of primary care services including General Practice, the GMS contract, Clinical Governance, Network Contract DES, and Quality & Outcomes Framework Knowledge of the health needs of the surgery population Eligibility for minor surgery, CHS, obstetrics, family planning accreditation

UK Registration

Essential

• Applicants must have current UK professional registration. For further information please see NHS Careers website.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Northumberland House Surgery

Address

Hume Street

Kidderminster

Worcestershire

DY11 6SF

United Kingdom

Employer's website

https://www.northumberlandhousesurgery.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

We are looking for a passionate and enthusiastic Business Support Administrator (Special Projects Marketing and Communications) to support communications, engagement and marketing activities for the Movement 26.2 programme.

This is an exciting role for someone who is looking to pursue a career in communications, engagement and marketing, working on a prominent national programme.

For further information, please contact Simon Clayton, communications and engagement manager on [email protected].

Person Specification

Qualifications

Essential

• RSA/NVQ level 3 or equivalent relevant experience
• Significant business support level experience and acquired knowledge of relevant process or procedures.
• Significant experience of providing project/business level support
• Demonstrable level of experience of Microsoft Office package including Word, PowerPoint, Excel and One Note.

Desirable

• Project based software packages.
• Experience of working in a fast-paced healthcare environment.
• Oracle procurement experience
• Microsoft Project

Physical Skills

Essential

• Advanced keyboard skills.
• Ability to Independently travel as required to meet the requirements of the role.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

North East & North Cumbria ICB

Address

Pemberton House

Colima Avenue

Sunderland

SR5 3XB

United Kingdom

Employer's website

https://northeastnorthcumbria.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

While providing a professional, respectful and efficient call handling and face-to-face service, our Senior Care Coordinators play a key role in helping patients access the right support at the right time. The role requires an experienced individual who can confidently manage a wide range of patient needs, including more complex queries, while supporting the wider Care Coordination team.

The Senior Care Coordinator will use their knowledge, experience and professional judgement to provide advice and guidance to patients and colleagues, signposting and coordinating patients with the most appropriate clinician or service both within and outside the practice.

The post holder will work closely with clinical and non-clinical teams, taking ownership of delegated responsibilities, supporting colleagues and contributing to the effective day-to-day running and continued development of the Care Coordination function.

Below highlights areas of daily duties:

• Provide a professional and efficient first point of contact for patients, visitors and healthcare professionals.

• Deal confidently with general and complex enquiries, explaining practice protocols and procedures clearly.

• Book, cancel and rearrange appointments, using knowledge of available services and clinical pathways to ensure patients are directed appropriately.

• Provide advice, information and appropriate signposting to patients and carers.

• Support colleagues with more complex queries and assist with appropriate escalation where required.

• Maintain accurate patient records and uphold confidentiality and data protection requirements.

• Support the team in managing periods of high demand and prioritising workload appropriately.

• Coordinate patient care and follow-up, ensuring actions are completed appropriately and within expected timescales.

• Work closely with GPs, nurses, clinicians and the wider multidisciplinary team to support effective patient pathways.

• Manage more complex or sensitive patient queries using appropriate judgement and escalate concerns where necessary.

• Support the Clinical Hub and wider practice teams in ensuring patient requests are directed to the most appropriate service.

• Identify and address issues that may affect patient care, escalating to clinical or management colleagues when appropriate.

• Maintain effective communication between patients, clinicians and external services.

• Undertake a range of administrative and medical secretary duties, including correspondence, referrals, records and follow-up actions.

• Process referrals and support timely communication with other healthcare providers.

• Maintain accurate electronic and physical records and ensure information is appropriately recorded and accessible.

• Assist with routine and ad-hoc reporting and provide information to support service monitoring and improvement.

• Support the smooth running of practice systems and processes.

• Process prescription requests in accordance with practice procedures.

• Deal confidently with prescription queries and resolve issues where appropriate, escalating to the relevant clinician when required.

• Communicate effectively with patients, clinicians, pharmacies and other healthcare professionals.

• Support colleagues with prescription-related queries and promote consistent working practices.

• Provide day-to-day support, advice and guidance to Care Coordinators, sharing knowledge and experience.

• Act as a point of reference for colleagues when dealing with more complex queries or situations.

• Support the effective allocation and prioritisation of workload within the Care Coordination function.

• Identify opportunities to improve processes, patient experience and team efficiency.

• Take ownership of delegated areas of responsibility and ensure actions are followed through.

• Contribute to team meetings, service development and practice improvement initiatives.

• Work collaboratively with clinical and management teams and contribute positively to the wider practice environment.

The successful applicant will be expected to bring relevant experience to the role and demonstrate the ability to work independently, manage competing priorities and use appropriate judgement. Additional training and development opportunities may be available through the local Training Hub, ICB and other providers.

As a Training Practice, we encourage enhanced learning and development across all roles at Embrace Medical Centre.

This job description provides an overview of the main responsibilities of the role. It is not an exhaustive list, and the post holder may be required to undertake other duties appropriate to the level and nature of the role, as directed by the practice.

Person Specification

Skills

Essential

• Excellent organisational and time-management skills, with the ability to prioritise and manage competing demands in a busy environment.
• Ability to work independently, use initiative and take ownership of tasks and responsibilities.
• Excellent written and verbal communication skills, with the ability to communicate effectively with patients, colleagues and healthcare professionals.
• Strong IT skills and confidence using clinical and administrative systems, Microsoft Office and digital communication tools.
• Ability to handle complex, sensitive or challenging situations with tact, professionalism and discretion.
• Ability to exercise sound judgement and recognise when matters require clinical or management escalation.
• Ability to provide advice, guidance and support to colleagues.
• Strong team-working skills and the ability to work collaboratively across clinical and non-clinical teams.
• Ability to adapt to changing priorities, new processes and evolving ways of working.
• Commitment to maintaining confidentiality, accurate records and high standards of patient care.
• Professional, approachable and compassionate manner when dealing with patients and colleagues.

Experience

Essential

• Significant experience in a Care Coordinator, Patient Coordinator, Medical Receptionist, Medical Administrator or similar healthcare role.
• Experience of working directly with patients in a busy healthcare or customer-facing environment.
• Experience of coordinating patient care, managing queries and supporting appropriate onward referral or signposting.
• Experience of working with clinical and non-clinical colleagues within a healthcare setting.
• Experience of managing competing priorities and working effectively under pressure.
• Experience of dealing with confidential and sensitive information appropriately.
• Experience of using clinical or patient management systems and maintaining accurate patient records.
• Experience of using Microsoft Office, email and other digital systems confidently.
• Demonstrable experience of working independently and using initiative to resolve problems or manage unforeseen situations.
• Experience of supporting or guiding colleagues would be expected at senior level.

Desirable

• Experience of working within NHS Primary Care or a GP practice.
• Previous experience in a senior Care Coordinator or similar senior administrative/coordination role.
• Experience of supporting, mentoring or training colleagues.
• Knowledge of primary care services, referral pathways and multidisciplinary working.
• Experience of working within a clinical hub, care coordination or similar patient navigation environment.
• Experience of contributing to service improvement, reviewing processes or implementing changes to improve patient experience and service efficiency.
• Experience of handling telephone and face-to-face patient queries in a busy primary care environment.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Embrace Medical Centre

Address

Twelve Acre Approach

Kesgrave

Ipswich

Suffolk

IP5 1JF

United Kingdom

Employer's website

https://www.embracemedicalcentre.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Package Description:

Lead Nurse / Advanced Practitioner

Build the nursing and clinical teams that will change how primary care is delivered in your Brighton community.

This isn't a role for someone looking to simply step into an established team and maintain the status quo.

We're looking for a Lead Nurse / Advanced Practitioner with a builder's mindset - someone who enjoys creating, improving and leading through change, and who is excited by the opportunity to help shape what a great primary care team looks like from the ground up.

Over the last two years, we've been on a significant transformation journey across our Brighton practices. We've made substantial changes to how we work, strengthened our clinical and operational approach and are now bringing our Sussex practices much closer together, enabling teams to share expertise, resources and support.

We're now taking the next step.

Allied Medical Practice and Ship Street Surgery are coming together as one group, with plans to move into purpose-built practices next year. This will give us the capacity and infrastructure to significantly grow our patient population and build a modern primary care service for the future.

That's where you come in.

We're looking for someone who wants to help build the team, the culture and the clinical service that will take us into that next chapter.

This is a genuine opportunity to make your mark.

The role

As Lead Nurse / Advanced Practitioner, you'll combine advanced clinical practice with visible, hands-on leadership.

You'll be responsible for developing our nursing and healthcare assistant workforce, establishing high clinical standards and creating a culture where people are supported to learn, improve and deliver excellent patient care.

You'll work closely with Practice Managers, Clinical Leads and the wider multidisciplinary team to turn our ambitions into reality.

There is already a significant amount of good work happening - but we're not finished.

We're ambitious about where these practices can go, and we're looking for someone who is equally ambitious about what they can build.

You won't be joining simply to inherit a finished model. You'll have the opportunity to help shape it.

What you'll focus on

Building and developing the clinical team

You'll provide leadership, coaching and mentorship to Practice Nurses and Healthcare Assistants, helping to establish a strong, capable and confident clinical workforce.

You'll have a particularly important role in building team capability and culture, creating clear expectations and supporting colleagues to develop.

Setting the clinical standard

You'll provide advanced clinical assessment and care while acting as a visible role model for clinical excellence.

You'll help establish consistent standards of practice, ensuring patients receive safe, effective and evidence-based care.

Driving quality and governance

You'll play a key role in strengthening clinical governance, audit, quality improvement and compliance.

You'll be comfortable identifying where things need to improve - and, importantly, you'll enjoy working out how to make those improvements happen.

Leading change

Change is a significant part of this role.

You'll help implement new ways of working, develop clinical pathways and bring colleagues with you as we continue to evolve the service.

We're looking for someone who can stay positive and focused when things are changing, adapt quickly and keep the bigger picture in mind.

Developing people

You'll create opportunities for colleagues to learn, grow and take ownership of their professional development.

Through coaching, mentoring, one-to-ones and development plans, you'll help build a team that is confident, accountable and proud of the care it provides.

Improving the service

You'll work with clinical and operational colleagues to identify opportunities to improve patient outcomes, access, preventative care and the overall patient experience.

You'll be encouraged to challenge existing ways of working and bring forward brave ideas about how we can do things better.

Working as one team

Our Brighton practices are increasingly connected to our wider IC24 primary care network across Sussex.

You'll have access to colleagues, expertise and support across our other practices, giving you the opportunity to learn from what works elsewhere and share your own ideas and successes.

This is a role for a builder

We're deliberately looking for someone who is comfortable with transformation rather than maintenance.

You may be at your best when:

• You're given a challenge and asked to work out how to solve it.
• You enjoy building teams and developing people.
• You're comfortable when not everything is perfect yet.
• You can adapt quickly when priorities or circumstances change.
• You have the confidence to challenge established ways of working constructively.
• You don't need everything mapped out before you get started.
• You can bring people with you through change while maintaining clear standards.
• You are resilient, pragmatic and solutions-focused.
• You see problems as opportunities to improve rather than reasons why something can't be done.
• You want to leave a service significantly better than you found it.

If you need a completely established team, fixed processes and a service that simply needs maintaining, this probably isn't the role for you.

But if the idea of building something from the ground up, developing a team and seeing your impact translate directly into better patient care excites you, we'd love to hear from you.

What we're looking for

You'll need:

• First Level Registered Nurse with current NMC registration
• Non-Medical Prescribing qualification
• Experience working within General Practice, Primary Care or Urgent Care
• Strong clinical leadership and decision-making skills
• Experience supporting, mentoring or managing clinical teams
• Understanding of clinical governance, quality improvement and audit
• A genuine interest in developing people and building high-performing teams
• Strong communication and relationship-building skills
• The resilience, adaptability and confidence to lead through change
• A proactive, organised and continuous-improvement mindset

We're particularly interested in people who have built or transformed teams, services or ways of working - whether that's within primary care, urgent care or another complex healthcare environment.

Most importantly, you'll care deeply about patients, have high clinical standards and genuinely enjoy helping people and services become better.

Why now?

We're at an exciting point in the journey.

Over the next few years we're bringing our Sussex practices closer together, creating stronger links between teams and sharing expertise and resources across our services.

At Brighton, Allied Medical Practice and Ship Street Surgery are being brought together as one group, with plans to move into purpose-built practices next year.

That investment will give us the opportunity to significantly increase our capacity and grow our patient population, and deliver exceptional care to the residents of Brighton.

We're not looking for someone to simply run the nursing team we have today. We're looking for someone who wants to help build the nursing team we'll need tomorrow.

Who are we?

Integrated Care 24 (IC24) is a leading not-for-profit social enterprise providing NHS 111, GP Out of Hours, primary care and urgent care services to more than six million patients across the UK.

Every day, our people help patients access the care they need, when they need it most.

As a social enterprise, we're driven by purpose. We reinvest in our services and our people, and we're committed to finding better ways to deliver care for the communities we serve.

We celebrate brave ideas and brave people.

Location

Allied Medical Practice, Brighton

Travel to other IC24 sites may occasionally be required to support service needs.

What's in it for you?

• £54,140.87 per annum
• 6.6 weeks' annual leave
• Access to the NHS Pension Scheme
• Learning and development opportunities to support your career journey
• Employee Assistance Programme including free 24/7 counselling support
• Access to health and wellbeing initiatives
• Blue Light Card discounts
• Colleague recognition and reward schemes
• The opportunity to play a key leadership role in a growing and transforming service
• The chance to build a team and shape a service rather than simply inherit one
• The opportunity to make a genuine and lasting impact within a growing Social Enterprise

We celebrate brave ideas and brave people.

careers.ic24.org.uk

Due to the nature of this position, employment is subject to proof of eligibility to work in the UK, a satisfactory enhanced DBS check and satisfactory references.

We have a duty to safeguard, protect and promote the welfare of those who use our services and our employees. This means we take every step we can to protect from harm, abuse and damage.

We are committed to providing equal opportunities for all and encourage applications from ethnic minorities, those with disabilities, LGBTQ+ communities, neurodiverse individuals, and other under-represented groups. We're dedicated to creating an inclusive environment where everyone feels they belong.

If you need any workplace adjustments during the application or interview process, or have accessibility requirements, please contact the recruitment team.

#LI-LJ1

Person Specification

Qualifications

Essential

• First Level Registered Nurse with current NMC registration, Non-Medical Prescribing qualification, Experience within General Practice, Primary Care or Urgent Care, Strong clinical leadership and decision-making skills, Experience supporting, mentoring or managing clinical teams.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Integrated Care 24 Ltd

Address

IC24

Church Surgery

BN2 4ES

United Kingdom

Employer's website

https://careers.ic24.org.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job title:General Practitioner

Location:Cricketfield Surgery, Newton Abbot

Salary:£65 per hour

Hours: Bank hours

Help us to deliver great primary care by improving access, outcomes and patient experience.

At Operose Health, we delivery local primary care, at scale. It is our purpose to improve access, outcomes and patient experience. Our colleagues live our values and our empowered to be the best they can be for our patients, and each other because we CARE.

Caring

We listen and through compassion, understanding and a willingness to keep an open mind, we support and empower people to have a healthier future.

Ambitious

Through determination and our passion for transforming the patient experience, we continue to redefine and revolutionise the future of primary care.

Resourceful

Creative, agile, with a devotion for lifelong learning, we go above and beyond to improve the quality of our services.

Excellence

We strive to do the best we can do and be the best we can be for our patients, employees and NHS partners.

As a valued member of the Operose Health team, your key duties will include:

• To deliver high quality clinical care to the patients registered and attending the GP surgery and to work closely with the clinical leads and local practice team to support the delivery of the surgeries operational plan.
• You will strive to maintain qualify within the practice ensuring participation in clinical governance activity and contribute to the improvement in qualify health outcomes through audit and the Quality and Outcomes Framework and contributing to the practice achieving other qualify standards to include CQC standards.
• To provide clinical care to patients as described in the job plan and in line with the total triage model. This will include consultation sessions (both in person and by video), telephone triage, correspondence, results, medication reviews and prescription signing and other clinical administration,safeguarding lead, medicals, reports, home visits, surgery meetings and on-call (excluding out of hours).
• To adhere to the highest personal and professional standards as set out by the GMC and to put individual patient care as your priority.
• Working with the Practice Manager and site clinical lead to support the development, delivery and review of the surgery action plan including list growth, patient satisfaction levels, QOF, enhanced services, KPI targets, resource profile and cost management.

What we look for in new colleagues:

• Current registration with GMC and NHS performers list and engaged in regular clinical work.
• An experienced doctor with GP accreditation - MRCGP examination or equivalent experience.
• Clear commitment to delivering quality and patient focused services.
• Sound knowledge of QOF, LCS, DES, CQUINs and use of appropriate coding.
• Ideally have a working knowledge of clinical systems such as SystmOne or EMISweb.

How well support you:

• Annual salary of up to £112,500 depending on experience and £11,000 per session for newly qualified GPs.
• Full indemnity cover.
• Six weeks annual leave and one week study leave pro rata.
• Support for SPIN fellowship applications.
• Support with a Tier 2 visa if required, subject to approval by the GMC and GP Performers List.
• Full financial and practical support to become F2 supervisor/GP Trainer with associated income benefits.
• The benefits of working with an at scale provider of primary care means that we lots of opportunities for our colleagues to specialise and develop.
• Car benefit scheme specialising in electric vehicles.
• Cycle to work scheme.
• Travel season ticket loans
• Discount cards.
• Employee wellbeing services including free yoga videos and employee wellbeing app.

Person Specification

Qualifications

Essential

• Current registration with GMC and NHS performers list and engaged in regular clinical work. An experienced doctor with GP accreditation - MRCGP examination or equivalent experience. Clear commitment to delivering quality and patient focused services. Sound knowledge of QOF, LCS, DES, CQUINs and use of appropriate coding. Ideally have a working knowledge of clinical systems such as SystmOne or EMISweb.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Operose Health

Address

Operose Health

Newton Abbot

TQ12 2AS

United Kingdom

Employer's website

https://www.operosehealth.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job title:Healthcare Assistant

Location:The Loxford Practice

Salary:£26,500.00

Hours:37.5 hours per week

GP practice experience is required for this role

Help us to deliver great primary care by improving access, outcomes and patient experience.

At Operose Health, we delivery local primary care, at scale. It is our purpose to improve access, outcomes and patient experience. Our colleagues live our values and our empowered to be the best they can be for our patients, and each other because we CARE.

Caring

We listen and through compassion, understanding and a willingness to keep an open mind, we support and empower people to have a healthier future.

Ambitious

Through determination and our passion for transforming the patient experience, we continue to redefine and revolutionise the future of primary care.

Resourceful

Creative, agile, with a devotion for lifelong learning, we go above and beyond to improve the quality of our services.

Excellence

We strive to do the best we can do and be the best we can be for our patients, employees and NHS partners.

As a valued member of the Operose Health team, your key duties will include:

• Assisting with patient duties as required and support other team members such as clinical and Nurse Lead with patient care.
• Supporting the Practice with duties related to CQC outcomes and ensuring compliance is maintained.
• You will be working with patients with long term conditions such as Diabetes etc. So must have experience in Phlebotomy.
• Provide clinical procedures such as new patient health checks, BMI, blood pressure, pulse and simple wound care.
• Completing administrative tasks such as new patient registrations, providing appropriate leaflets, stock control and ordering.

What we look for in new colleagues:

• Experience in a Primary Care setting and phlebotomy.
• Able to work within processes, procedures and maintain confidently and data security.
• Must be able to adapt with changing priorities and be personable, polite and patient with our patients.
• Must have basic PC skills such as Word, Excel and email.
• Ability to use own judgement and be aware of professional boundaries they are working to.

How well support you:

• 27 days annual leave plus bank holidays pro rata.
• Access to our bespoke learning management system and annual formative clinical assessments to support competency development.
• The benefits of working with an at scale provider of primary care means that we lots of opportunities for our colleagues to specialise and develop.
• Car benefit scheme specialising in electric vehicles.
• Cycle to work scheme.
• Travel season ticket loans
• Discount cards.
• Employee wellbeing services including free yoga videos and employee wellbeing app.

Person Specification

Qualifications

Essential

• Experience in a Primary Care setting and phlebotomy. Basic PC skills, ability to work within set processes, and adaptability to changing priorities. Ability to use own judgement and be aware of professional boundaries.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Operose Health

Address

Operose Health

The Loxford Practice

IG1 2SN

United Kingdom

Employer's website

https://www.operosehealth.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job Dimensions

• The post holder will work as part of a team to deliver high quality palliative care in the in-patient unit at either Ashford/Canterbury/Thanet but may be required to work at any of the other sites upon request.
• The post holder will support the operational management by take responsibility for the ward in the absence of the Ward Manager and Ward Sister, ensuring patient care is maintained.
• Although not responsible for a budget, the post holder will be expected to be aware of cost implications and make the best use of valuable resources.
• The post holder will contribute to the learning environment, acting as practice supervisor/assessor to qualified/unqualified colleagues and students, to facilitate and assist in achieving learning objectives.

• The post holder will be a registered nurse accountable for the direct delivery of patient care within an in-patient unit caring for patients with palliative needs.
• Work will be undertaken in line with Pilgrims Hospice, local and national policy and guidance and the NMC professional codes of conduct.
• The post holder will work within the multidisciplinary team and will influence the decisions of patient care from a nursing perspective. On a day to day basis the post holder will work under indirect supervision making decisions based on best practice and evidence based research.
• Working within a team structure the registered nurse will ensure all incidents, complaints, difficulties and complex situations are documented and any remedial actions taken by the multi-disciplinary. In addition the post holder will ensure the Ward Sister or Ward Manager are notified and aware of such occurrences.

Principle accountabilities and responsibilities

Clinical and professional

• Maintain a high level of nursing care through direct delivery of personal, emotional and psychological care for patients. Through effective assessment of each patients needs and preferences the post holder will plan evidence based nursing care, implement and continuously evaluate the care given and ensure this meets the needs of individualized patient care.
• Undertake patient care as directed in the patients care plan in order to meet each patients care needs whilst maintaining independence as much as possible and maintaining privacy and dignity at all times. This will include for example hygiene and elimination needs, assisting eating and drinking and ensuring nutrition is maintained.
• Successfully manage clinical emergencies specifically related to palliative care through swift recognition, instigating and carrying out any immediate actions and reporting and sharing information quickly.
• Whilst responsible to the ward sister/team leader, the post holder will work competently and confidently without direct supervision to complete delegated work load, including maintaining skill mix and staff planning.
• To maintain effective operation, the post holder will take responsibility for the ward, delegate the workload and supervise trained and untrained staff as needed.
• Maintain continuity of patient care through accurate verbal reports and electronic and written documentation including the use of electronic patient management systems ensuring patient confidentiality at all times.
• Ensure all patient information is electronically recorded in a safe, accurate and contemporaneous manner through familiarity with and daily use of EMIS and Ashtons electronic patient management system and adherence to Hospice IT protocols.
• Expedite successful discharge where appropriate with good quality planning for patients needs.
• Provide sensitive and empathetic emotional and psychological support for patients and carers during the delivery of bad news, of terminal care and during and after the event of death. Ensure high standard of care for patient and carers after death by following appropriate hospice protocols.
• Maintain safe and effective drug administration by administering all medications, and setting up and maintaining subcutaneous syringe drivers according to the Hospice and NMC codes and guidelines.
• Maintain safe nursing practice by attaining and maintaining competency in clinical interventions as set out within the knowledge and skills framework.
• Ensure high standard of care through awareness and implementation of Hospice policies, procedures and guidelines especially in relation to infection control, manual handling, health and safety and fire.

Management

• Ensure the safety of patients, visitors and other staff by maintaining a safe environment, recognising any hazards and responding appropriately.
• Participates in the induction of new staff and facilitates the training of new and existing colleagues through mentorship and supervision as required. In addition is required to act as practice supervisor/assessor for student health professionals, assisting with learning and providing documented evidence as required.
• Contributes to the organization and running of the ward by undertaking administrative tasks as requested i.e. ward staff rota
• Maintain adequate levels of drugs, dressings and general stores by ordering according to hospice practice.
• Promote a high level of consistent nursing care by participating in the development and implementation of clinical policies and protocols.
• Maintain knowledge and skills competencies and high standards of care, through continued professional development set out within the performance management process including annual appraisal, attending and successfully completing mandatory training and reviewing progress with the line manager alongside a personal development plan.
• Provides teaching sessions to ward based colleagues as required, either on an individual basis or small groups as required, e.g. in manual handling, infection control or NVQ modules. These may be pre-planned or impromptu as time allows.
• Facilitate any internal or external research projects by participating and/or auditing as requested by the Ward Manager.

Measures of Success

• Achievement of a safe, effective ward in which palliative nursing care is successfully accomplished.
• High level of satisfaction from patients and relatives, low level of adverse comments or complaints.
• Effective understanding and successful implementation of the Hospices policies and procedures
• Successful supervision of untrained staff.
• Effective use of all physical and IT based resources including stocks, supplies, data systems and the patient management system (EMIS/Ashtons)

Communications & Relationships

Internal - Nurse Manager and Ward Sister, Lead Nurse Patient Safety and Quality Consultant, Multi Disciplinary Team, Administrator Volunteers

External - General practitioners, Community Nurses, Hospital CNS Teams

• Attend multidisciplinary team meetings to provide nursing opinion on patient and clinical issues ensuring that open and focused discussion is practiced.
• Meet with patients carers to address and advise on nursing care, clinical practice, and patient related inquiries. Ensure patients and carers are informed with regard to patient choice, treatment and progress, whilst maintaining respect for the privacy and dignity of the patient.
• Effectively communicate with other agencies to ensure continuity of care between the Hospice, community and continuing care setting.
• Ensure patients understanding and compliance for treatment or intervention is maintained even when communication is impaired, e.g. due to visual, hearing or cognitive impairment by using all verbal and non verbal communication skills.
• Ensure continuity of care by providing effective verbal and written reports on individual patients conditions and any changes in treatment to members of nursing team at handover to next shift and to recognise the need to report to senior nurse or doctor when appropriate.
• Negotiate and advocate on behalf of patients, relatives and staff, providing information that can be difficult for people to understand or can cause distress for example giving pre / post bereavement support, information, advice to patients, families, children, next of kin, friends and recognise the need to refer to other expert counsellors and agencies.
• Ensure effective channels of communication with individuals, the multidisciplinary team, other departments, outside agencies, managers and staff. This can take the form of receiving and acting on information, giving advice, and attending meetings.
• Adopt standards of behaviours in keeping with Pilgrims Hospice mission and core values and the NMC Professional code of conduct.
• Attend meetings within the Hospice, for example ward nursing staff/ multidisciplinary team handover, Health and Safety and relevant meetings and briefings as directed by the Ward Manager.

Education/Training/Teaching

• Ensures own knowledge is up to date, undertaking mandatory training and attending workshops and training courses for the benefit of continued personal development, to learn new skills and increase knowledge.
• Takes responsibility for ensuring that new staff receive support and education during induction and acts as a positive role model.
• Promotes the work of the Hospice through collaborative working with clinical and allied professionals, participating in a multi-professional team working approach to support patients, families and careers irrespective of setting.
• Contributes to the delivery of formal and informal education within Pilgrims Hospices.
• Directly supervise student nurses in the clinical areas acting as a practice supervisor/assessor and assisting learners to achieve learning objectives.

Person Specification

Qualifications

Essential

• First Level registration
• Evidence of ongoing professional development

Desirable

• Post registration Nursing Course (Palliative Care Dip/Degree, ENB 931, 237 or equivalent)

Experience

Essential

• Sound experience as registered nurse in specialist palliative care setting or to transfer skills from an associated environment
• Experience with mentoring student/junior nurses.

Desirable

• Practice Supervisor / Practice Assessor or equivalent.

Knowledge, Skills and Other Requirements

Essential

• Must hold valid, unrestricted right to work in the UK without the need for employer sponsorship
• Good communication skills
• Organisational and managerial skills
• Teaching skills
• Supervision and staff support skills
• Knowledge of IT and ability to use IT appropriately in the workplace.
• Ability to work in a multi-professional environment
• Flexible approach to working patterns and the changing needs of healthcare
• Knowledge of IT & ability to use IT appropriately in the workplace
• Neat, tidy and professional appearance
• Strong motivation to work at Pilgrims Hospice
• Car Driver / Access to a vehicle

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Pilgrims Hospices in East Kent

Address

Pilgrims Hospice Ashford

Hythe Road

Ashford

Kent

TN24 0NE

United Kingdom

Employer's website

https://www.pilgrimshospices.org/jobs (Opens in a new tab)

Job description

Job responsibilities

The post-holder will project a positive and friendly image to dispensary patients and other visitors and deal with queries in a professional, courteous and efficient way.

Assist in the handling of prescriptions over-the-counter, use of cash till, assist with stock control and re-stocking of the dispensary. Deliveries are received throughout the day and you will be required to unpack deliveries.

Please see full job description attached

Person Specification

Qualifications

Essential

• GCSE grade A to C (4-9) or Equivalent in English & Maths

Experience

Essential

• Team player
• Willing to learn

Desirable

• Customer service experience
• Experience of working in a Dispensary/Pharmacy or GP Surgery

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Ramsbury & Wanborough Surgery

Address

Whittonditch Road

Ramsbury

Marlborough

Wiltshire

SN8 2QT

United Kingdom

Employer's website

https://www.ramsburyandwanboroughsurgery.nhs.uk (Opens in a new tab)

Job description

Job responsibilities

This job description, together with the job plan, will be reviewed annually and agreed with the Clinical Director and Divisional Director, on behalf of

the Chief Medical Officer, to ensure that it continually reflects the areas of work, clinical responsibility of the post and purchaser requirements.

• A suitably experienced post-holder will be expected to provide a clinical service in the relevant specialty to patients of the Worcestershire Acute Hospitals NHS Trust and to General Practitioners.
• The post-holder will be expected to provide a service to patients of the Worcestershire Acute Hospitals NHS Trust, General Practitioners and to attend multi-disciplinary meetings. The successful candidate will be expected to work within multi-disciplinary teams in providing high quality clinical care. It is anticipated work will be undertaken on three sites and closer to the patients home. The Trust is seeking to extend services to GP surgeries/health centres etc and job plans may be revised in due course.
• The post-holder will provide support to the A&E department and acute medicine to ensure timely appropriate care and patient flow through the hospital.
• The post-holder will provide consultation and advisory service to clinical colleagues in the Trust and Primary Care.

Person Specification

Experience

Essential

• Clinical training and experience equivalent to that required for gaining (UK) CCT in OMFS.
• Ability to offer expert clinical opinion on range of problems both emergency and elective within specialty.
• Ability to take full and independent responsibility for clinical care of patients.
• Expertise in sub-specialty.

Management and Administrative Experience

Essential

• Ability to organise and prioritise workload effectively.
• Ability to advise on efficient and smooth running of specialist service.
• Ability to organise and manage outpatient priorities.
• Ability to manage and lead the specialty firm and multi-disciplinary team.
• Experience of audit management and conducting clinical audit.

Desirable

• Ability to manage and lead specialist unit and working parties as appropriate.
• Ability to use the evidence based and clinical audit to support decision making.

Teaching Experience

Essential

• Ability to teach clinical skills to medical, nursing staff and other disciplines.
• Experience of teaching clinical skills to undergraduates and postgraduates.

Desirable

• Ability to supervise postgraduate research.

Personal Attributes

Essential

• Ability to work in a team.
• Enquiring, critical approach to work.
• Ability to communicate effectively with patients, relatives, GPs, nurses and other agencies.
• Commitment to Continuing Medical Education.

Desirable

• Willingness to undertake additional professional responsibilities at local regional or national levels.

Other requirements

Essential

• An understanding of the current NHS environment, particularly in relation to reforms, initiatives and issues.
• Able to meet the travel requirements of the job and return to the hospital within 30 minutes when on call.

Research Experience

Essential

• Ability to apply research outcomes to clinical problems.
• An awareness of current specialty specific developments and initiative.

Desirable

• Publications in relevant peer-reviewed journals in the last 5 years.
• Evidence of having undertaken original research.

Qualifications

Essential

• Full GMC Registration with a Licence to practise.
• Entry on the GMC Specialist Register in OMFS (or expected within 6 months of interview date) via
• o CCT
• o European Community Rights
• Success in Intercollegiate Specialty Examination or overseas equivalent

Desirable

• Higher degree