Job description

Job responsibilities

At OneMedical Group, we are looking for a GP Call Handler to join our team at Brooklands Health Centre in Milton Keynes. As a first point of contact for patients, you will listen carefully, respond sensitively to their queries and help them access the right care and support.

You will be part of a supportive, busy team where clear communication, accurate records and a calm approach all help patients receive a professional and responsive service. If you enjoy working with people and can stay organised when demand is high, we would love to hear from you.

Your Role and Responsibilities As a GP Call Handler, you will provide a helpful first point of contact and support the smooth running of the practice.

Your day-to-day will include:

• Patient Calls: Answering incoming calls professionally and courteously, listening to patients and handling a wide range of queries with sensitivity.
• Appointments: Booking, amending and cancelling appointments accurately using EMIS.
• Care Navigation: Helping patients access the most appropriate clinician or service and explaining the next steps clearly. Administration: Responding to general administrative queries and supporting the wider team where needed.
• Records and Confidentiality: Keeping patient information accurate and up to date while handling sensitive information appropriately.
• Teamwork: Working closely with clinical and administrative colleagues to provide a consistent, patient-focused service.

Ready to Make a Difference? If you would like to help patients access the care they need and be part of a supportive primary care team in Milton Keynes, we would love to hear from you.

Applicants must have the right to work in the UK at the time of application and throughout their employment.

OneMedical Group is committed to equality of opportunity and to helping candidates be at their best throughout recruitment. If you would like to discuss adjustments or support, please email [email protected]

Person Specification

Qualifications

Essential

• No specific qualifications required

Experience

Essential

• Excellent verbal communication skills and a professional telephone manner
• Strong customer service skills with a patient-focused approach
• Good organisational skills and ability to prioritise workload
• Ability to remain calm and work effectively under pressure
• Competent IT skills and attention to detail
• Ability to handle sensitive and confidential information appropriately
• Strong problem-solving skills and ability to effectively signpost patients

Desirable

• Previous experience in a call handling, reception or administrative role
• Experience working within a GP practice or healthcare setting
• Familiarity with EMIS and SystmOne
• Understanding of services and patient pathways

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

OneMedicalGroup

Address

Brooklands Health Centre, Montague Crescent, Broughton, Milton Keynes,

Milton Keynes

MK10 7LN

United Kingdom

Employer's website

https://www.onemedicalgroup.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

As Clinical Lead GP, you will provide clinical leadership across the practice, supporting our multidisciplinary team, strengthening clinical governance and helping to develop a sustainable, resilient and patient-centred model of care.

Located in the heart of East Cornwall, Liskeard offers the perfect blend of rural charm, rich heritage and modern connectivity, where you can:

• Make a meaningful difference in a historic market town and develop lasting relationships with patients and the local community.
• Work within a close-knit practice while benefiting from the resources, expertise and career opportunities of a wider healthcare organisation.
• Enjoy excellent connectivity, with direct rail links to Plymouth and Truro.
• Become part of an exciting period of transformation, including plans for a new state-of-the-art surgery.

The surgery has served the local community since 1874 from its Grade II listed building and is home to a dedicated team, providing care to approximately 10,000 registered patients. We also have exciting plans to deliver a state-of-the-art redevelopment of the surgery in the very near future.

When you join Rosedean House Surgery, you will enjoy working in a friendly, close-knit local team, backed by the stability, resources, and career progression of a modern healthcare leader.

Your Role & Responsibilities

As Clinical Lead GP, you will divide your time between clinical delivery, clinical leadership and service development.

Working closely with the Business Manager and supported by colleagues across One Medical Group, you will provide visible and approachable clinical leadership across the practice and help drive improvements in quality, safety, governance and patient care.

You will also act as the practice's CQC Registered Manager, taking an active role in ensuring the service meets its regulatory and clinical governance responsibilities.

What We Offer

• Salary: Up to £120,000 per annum FTE (40 hours) dependent on experience
• NHS Pension: 20.6% employer contribution.
• Annual Leave: 30 days plus Bank Holidays (pro-rata), plus an extra day of leave awarded for every year of service.
• Protected CPD & Study Time: 10% of weekly working hours set aside for Continuing Professional Development (CPD), plus 5 days of study leave per annum (pro-rata).
• Support & Indemnity: Full indemnity cover provided for the hours worked.
• Relocation & Sponsorship: Relocation support may be available, alongside Skilled Worker visa sponsorship for eligible candidates.
• Work-Life Balance: Flexible full-time or part-time patterns, plus enhanced Maternity, Paternity, and Adoption Pay.
• Fully integrated EMIS system and GP Automate.
• Health & Benefits: 24/7 confidential mental health support via Health Assured EAP, Eye Care vouchers, Cycle to Work scheme, and OMG's 'Refer a Friend' cash bonus scheme.

When you join OneMedical Group, you will become part of an organisation that is committed to helping you grow, make a meaningful contribution and thrive in your career.

Through our developing Elevate Academy, we are creating clear and accessible pathways that support colleagues from induction and role-specific learning through to apprenticeships, specialist expertise, leadership and education. We know that everyone's career journey is different, which is why we want every colleague to understand the opportunities available to them, identify their next step and receive the support they need to achieve it.

We also recognise that working in healthcare can be both demanding and rewarding. Our approach to wellbeing is developed with our colleagues and shaped by what they tell us matters most. We will support and empower you to look after your own wellbeing while working together to create a healthier future for our patients, our colleagues and the communities we serve.

Ready to Make the Move?

OneMedical Group is an equal opportunity employer committed to diversity, inclusion, and creating a supportive environment for all.

If you require any adjustments during the recruitment process or simply want to learn more about joining our family, please reach out to us at [email protected].

Person Specification

Qualifications

Essential

• GMC Registered General Practitioner, on the GP Specialty Register, and on the Performers List.

Experience

Essential

• Significant experience working as a GP, with a genuine interest in clinical leadership and service improvement, as well as experience of, or a strong interest in, clinical governance, audit, quality improvement and patient safety.
• Excellent communication and interpersonal skills, with the ability to build positive relationships across a multidisciplinary team.

Desirable

• A collaborative approach, with the ability to mentor, support and develop colleagues.
• Strong organisational skills and a high level of clinical accuracy and attention to detail.
• Strong digital and clinical system literacy.
• A positive approach to change and service transformation.
• A commitment to the values and vision of OneMedical Group

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

OneMedicalGroup

Address

8 Dean St

Liskeard

PL14 4AQ

United Kingdom

Employer's website

https://www.onemedicalgroup.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

As Clinical Lead GP, you will provide clinical leadership across the practice, supporting our multidisciplinary team, strengthening clinical governance and helping to develop a sustainable, resilient and patient-centred model of care.

Based in the coastal town of Minehead, Somerset, close to Exmoor National Park and within easy reach of Bristol and Taunton, Minehead Medical serves a patient list of approximately 10,000 and is supported by a friendly team committed to delivering high-quality, patient-centred care, where you could:

• Make a meaningful difference and develop lasting relationships with patients and the local community.
• Work within a close-knit practice while benefiting from the resources, expertise and career opportunities of a wider healthcare organisation.
• Become part of an exciting period of holistic improvement and transformation.
• When you join Minehead Medical Centre, you will enjoy working in a friendly, close-knit local team, backed by the stability, resources, and career progression of a modern healthcare leader.

Your Role & Responsibilities

As Clinical Lead GP, you will divide your time between clinical delivery, clinical leadership and service development.

Working closely with the Business Manager and supported by colleagues across One Medical Group, you will provide visible and approachable clinical leadership across the practice and help drive improvements in quality, safety, governance and patient care.

You will also act as the practice's CQC Registered Manager, taking an active role in ensuring the service meets its regulatory and clinical governance responsibilities.

Most importantly, you will be someone who wants to make a genuine difference - to patients, to colleagues and to the future of primary care at Minehead Medical Centre.

What We Offer

• Salary: Up to £120,000 per annum FTE (40 hours) dependent on experience
• NHS Pension: 20.6% employer contribution.
• Annual Leave: 30 days plus Bank Holidays (pro-rata), plus an extra day of leave awarded for every year of service.
• Protected CPD & Study Time: 10% of weekly working hours set aside for Continuing Professional Development (CPD), plus 5 days of study leave per annum (pro-rata).
• Support & Indemnity: Full indemnity cover provided for the hours worked.
• Relocation & Sponsorship: Relocation support may be available, alongside Skilled Worker visa sponsorship for eligible candidates.
• Work-Life Balance: Flexible full-time or part-time patterns, plus enhanced Maternity, Paternity, and Adoption Pay.
• Fully integrated EMIS system, and GP Automate.
• Health & Benefits: 24/7 confidential mental health support via Health Assured EAP, Eye Care vouchers, Cycle to Work scheme, and OMG's 'Refer a Friend' cash bonus scheme

When you join OneMedical Group, you will become part of an organisation that is committed to helping you grow, make a meaningful contribution and thrive in your career.

Through our developing Elevate Academy, we are creating clear and accessible pathways that support colleagues from induction and role-specific learning through to apprenticeships, specialist expertise, leadership and education. We know that everyone's career journey is different, which is why we want every colleague to understand the opportunities available to them, identify their next step and receive the support they need to achieve it.

We also recognise that working in healthcare can be both demanding and rewarding. Our approach to wellbeing is developed with our colleagues and shaped by what they tell us matters most. We will support and empower you to look after your own wellbeing while working together to create a healthier future for our patients, our colleagues and the communities we serve.

Ready to Make the Move?

OneMedical Group is an equal opportunity employer committed to diversity, inclusion, and creating a supportive environment for all. If you require any adjustments during the recruitment process or simply want to learn more about joining our family, please reach out to us at [email protected].

Person Specification

Qualifications

Essential

• Registration: GMC Registered General Practitioner, on the GP Specialty Register, and on the Performers List.

Desirable

• A collaborative approach, with the ability to mentor, support and develop colleagues.
• Strong organisational skills and a high level of clinical accuracy and attention to detail.
• Strong digital and clinical system literacy.
• A positive approach to change and service transformation.
• A commitment to the values and vision of OneMedical Group.

Experience

Essential

• Experience: Significant experience working as a GP, with a genuine interest in clinical leadership and service improvement, as well as experience of, or a strong interest in, clinical governance, audit, quality improvement and patient safety.

Desirable

• Excellent communication and interpersonal skills, with the ability to build positive relationships across a multidisciplinary team.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

OneMedicalGroup

Address

2 Irnham Rd,

Minehead

TA24 5DL

United Kingdom

Employer's website

https://www.onemedicalgroup.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

You will make autonomous decisions in assessing, diagnosing, and treating patients while working collaboratively with the wider multidisciplinary team to ensure the best outcomes for those with complex and long-term health conditions.

Your expertise will support the team's ongoing development and help shape a proactive approach to patient care.

Clinical systems: We use SystemOne

What makes us different - key practice details

• All appointments are 15 minutes long
• To protect our staff and improve quality of care we limit formal patient contacts to a maximum of 27 contacts per day
• You will have protected break time and clinical administrative time rota'd into your day
• Our centralised clinical administration team and medical secretaries support with workload
• Our innovative clinical model focuses on promoting wellbeing, personalised planned care and timely access to care for patients

What You'll Get:

• NHS Pension with 20.6% Employer Contribution
• Indemnity cover
• 10% of weekly hours set aside for CPD (continuing professional development) time
• 5 days study leave per annum (pro rata for part time)
• 30 days annual leave (plus Bank holidays) - pro rata for part time, plus 1 additional day each year on your work anniversary
• Salary: £80,000 and £90,000 per annum, depending on experience
• Employee assistance program to support your wellbeing
• 24/7 free access to a Remote GP service for you and your family
• Eye care scheme and Cycle to work scheme
• Access to NHS Discounts
• Refer a friend scheme
• Fortnightly grocery order for the team

OneMedical Group is committed to promoting equality of opportunity for all job applicants. Throughout the recruitment process we want all candidates to be at their best. If you would like to discuss the support options available during the recruitment process please email:

Person Specification

Qualifications

Essential

• Registered with the GMC and included on the GP Specialty Register.
• Listed on the GP Performers List.

Experience

Essential

• Experience in primary or urgent care settings.

Knowledge, Skills and Abilities

Essential

• Demonstrable ability to communicate effectively across all levels of the organisation.
• Strong organisational skills to manage clinical and administrative responsibilities effectively.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

OneMedicalGroup

Address

The Headrow, Balcony Level

Leeds

LS1 8TL

United Kingdom

Employer's website

https://www.onemedicalgroup.co.uk/ (Opens in a new tab)