Job description

Job responsibilities

Detailed job description and main responsibilities of this advert can be found in the attached job description and person specification.

Person Specification

Qualifications

Essential

• Educated to NVQ Level 2 or equivalent experience

Knowledge

Essential

• Administrative / secretarial experience
• Good working knowledge of MS Office systems including: Word, Excel and Outlook
• Understanding of Confidentiality and Data Protection
• Strong organisational skills
• Knowledge of GP clinical systems (SystmOne)

Desirable

• Knowledge of NHS Primary Care / General Practice

Skills

Essential

• Data entry / keen eye for detail

Desirable

• Experience / Knowledge of NHS Issues

Communication Skills

Essential

• Able to maintain productive relationships with all levels of staff
• Effective team working
• Good standard of literacy/English language skills
• Able to maintain professionalism when dealing with stressful situations

Autonomy / Freedom to act

Essential

• Able to work on own initiative, organising and prioritising own workload
• Used to working under pressure and to tight deadlines

Values & Behaviour

Essential

• Commitment to and focused on quality, promotes high standards in all they do
• Consistently thinks about how their work links to the patients of Rotherham and the services they rely on
• Values diversity and difference, operates with integrity and openness
• Works well with others, is positive and helpful, listens, involves, respects and learns from the contribution of others

Equality, diversity and Inclusion

Essential

• Understanding of and commitment to equality of opportunity and good working relationships

Other

Essential

• An ability to maintain confidentiality and trust and an awareness of information governance requirements and data protection
• Professional, calm and efficient manner

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Connect Healthcare Rotherham CIC

Address

Valley Health Centre

Valley Health Centre, 2nd Floor

Rotherham

S65 3HD

United Kingdom

Employer's website

https://Connecthealthcarerotherham.co.uk (Opens in a new tab)

Job description

Job responsibilities

Sessions may include:

• Face-to-face consultations
• Telephone consultations
• Clinical triage
• Duty Doctor sessions
• Home visiting
• Review and management of test results and correspondence
• Provide a full range of services in line with the requirements of the GMS contract and Enhanced Services contract
• Be expected to undertake all the duties and responsibilities associated with a GP working in Primary Care
• Assessing the health needs of patients with undifferentiated and undiagnosed problems, making autonomous, professional decisions in relation to presenting problems
• Practice evidence-based medicine
• Prescribe and administer medicines in accordance with the medicines management procedures. Complete referrals where appropriate including any suggested diagnostic testing and report on results to patients as required.
• Provide clinical support for colleagues including assisting with the mentoring of training colleagues, respond to queries from nursing team
• Screening patients for disease risk factors and early signs of illness
• Undertake relevant administrative and non-clinical duties needed for the delivery of medical services.
• Contribute to the development and implementation of practice standard operating procedures
• Attend practice meetings and other clinical meetings when required.
• Maintain good medical practice and clinical care by undertaking appropriate educational and training to allow the continued development of the knowledge, skills and attitudes relevant to modern primary.
• Participating in the clinical audit programme.
• Respond and reflect on personal practice through appraisal, patient complaint and SEA.

Person Specification

Personal attributes

Essential

• Positive attitude, self motivated
• Willingness to learn new skills
• Ability to work with a team and independently
• Ability to adapt to change within working situation

Skills and Experience

Essential

• Clinical knowledge and skills commensurate with that of a GP
• Effective time management
• Ability to follow clinical guidelines, policies and procedures
• Experience with clinical risk management
• Excellent communication and interpersonal skills

Desirable

• Experience of working in primary care
• EMIS clinical system
• GP Training

Qualifications

Essential

• MBChB
• Completion of General Practitioner training CCT
• Full GMC Registration
• Possess the right to work in the UK and be on the performers register
• Evidence of continuous professional development

Desirable

• MRCGP

Other requirements

Essential

• Full clean driving licence

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

James Street Group Practice

Address

James Street

Workington

Cumbria

CA14 2DL

United Kingdom

Employer's website

https://www.jamesstreet-workington.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Please see the uploaded job description in attachments for a list of core responsibilies for this post.

Person Specification

Experience

Essential

• Experienced and enthusiastic GP.
• Able to demonstrate professional and ethical behaviours at all times when liaising with internal and external colleagues.
• Organised and efficient in record keeping and completion of paperwork.

Desirable

• Knowledge of SystmOne clinical system.

Qualifications

Essential

• Fully qualified GP with GMC registration
• Annual appraisal and revalidation when appropriate
• Performers list registration
• Disclosure and Barring Service Check

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Horden Group Practice

Address

Sea View Health Centre

Fourth Street

Horden

County Durham

SR8 4LD

United Kingdom

Employer's website

http://www.hordengrouppractice.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Using FDP on a daily basis, liaise with the Patient Pathway Team across the Trust as a whole, to ensure co-ordination of all elements of the patient pathway. This may include highlighting patient target dates to ensure that investigations/diagnostics are carried out and results received in a timely manner.

To liaise with the Appointments Centre regarding outpatient clinic bookings as necessary and ensure patient follow up appointments are booked as soon as results are known and are available for clinic appointment.

Monitor patients who are sent to other Trusts for treatment to ensure they do not breach 18 weeks (MDS forms) in conjunction with Patient Pathway Team.

To highlight any potential breaches or delays in the patients pathway to the Team Leader, Patient Pathway Team or Service Manager according to the Trusts escalation policy.

To liaise directly with patients to book, cancel, and rebook any outpatient appointments.

To be responsible for sending out relevant appointment letters, and cancelling/rebooking patients follow-up appointments.

Responsible for checking all clinic letters are completed accurately and outcomes actioned and recorded on Surrey Safe Care (Cerner).

Monitor overbooking of clinics and arrange additional clinics to meet 18 week and cancer targets in conjunction with clinicians and Service Managers.

Manage changes in clinic templates as directed by the Service Manager..

Attend regular team meetings arranged by Team Leader.

Deal with patient queries effectively by telephone, letter, and email.

Have the ability and commitment to work as a team member and be able to adhere to strict deadlines.

Provide a fast and accurate clinical correspondence secretarial/admin. service with proficient use of appropriate software and systems to meet the required Trusts standard of work. As appropriate, prepare straightforward replies and requests for consultant teams.

To use new working systems within the Clinical Office to promote an efficient service, ie the outsourced transcription service, e-correspondence to PCT GP practices, electronically developed storage and print, systems, discharge summary systems, and the storage of appropriate information electronically on shared drives.

Using various systems such as Surrey Safe Care (Cerner), and Evolve (Electronic Medical Records) to help manage the 18 week patient pathway. Ensure changes notified by patients are added accurately and immediately, in accordance with required Trust standards of work.

Provides first point of contact for written and telephone queries on behalf of consultants and teams, using judgement to establish validity and priority of the contact.

Responsible for dealing with enquiries from patients, (written and via telephone/email) relatives, wards, GPs and various external agencies, providing information and taking appropriate action as required whilst ensuring patient confidentiality at all times.

Working as part of a team; assisting with the training of new and temporary staff providing support and advice as appropriate.

Exercise independent judgement and initiative when problems arise, taking the necessary actions to resolve the problems or referring to the appropriate person.

Co-ordination and support of clinics as required.

Participate in Trust training courses as appropriate to ensure skills and knowledge are maintained.

Responsible for ensuring that all commitments (including those held at other trusts/organisations) are reduced/cancelled when necessary adhering to relevant procedures, notifying managers and other Consultants within the department of any planned leave for the Consultants.

Demonstrate an understanding and reassuring manner when dealing with patients and their relatives.

Undertake all mandatory training as required by the Trust.

Any other duties appropriate to the role and grade and to support the department and organisation by carrying out any other duties that reasonably fit within the broad scope of a job of this grade and type of work.

Person Specification

Attitude, behaviours and values

Essential

• Always puts patients first
• Flexible in their attitudes and behaviours to support team working and delivery of objectives.
• Respects, values and cares for others.
• Takes personal responsibility and demonstrates a passion for excellence

Experience

Essential

• Previous secretarial or administration experience
• Previous experience in an office environment

Qualifications

Essential

• GCSE English and Maths grade C or equivalent
• Computer skills

Skills

Essential

• You are able to communicate effectively to ensure high standards of care, treatment, service or support as appropriate to your role
• Good written and verbal communication skills
• Able to deal sensitively and tactfully with all contacts and maintain confidentiality.
• Able to use initiative and judgement in dealing properly with day to day issues and queries.

Desirable

• Knowledge and experience of the NHS.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Ashford & St. Peter's Hospitals NHS Foundation Trust

Address

Ashford & St Peters Hospital

Guildford Road

Chertsey

KT16 0PZ

United Kingdom

Employer's website

https://www.ashfordstpeters.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Clinical Responsibilities

In accordance with the Practice timetable, as agreed, the post-holder will make him/her-self available to undertake a variety of duties including surgery consultations, telephone consultations and queries, visiting patients at home, checking and signing repeat prescriptions and dealing with queries, paperwork, reports and correspondence in a timely fashion.

Making professional, autonomous decisions in relation to presenting problems, whether self-referred or referred from other health care workers within the organisation.

Assessing the health care needs of patients with undifferentiated and undiagnosed problems.

Screening patients for disease risk factors and early signs of illness.

In consultation with patients and in line with current Practice disease management protocols, developing care plans for health.

Providing counselling and health education.

Recording clear and contemporaneous consultation notes to agreed standards.

Collecting data for audit purposes and complying with QOF requirements.

Delivering enhanced services.

Compiling and issuing computer-generated acute and repeat prescriptions.

Prescribing in accordance with the Practice prescribing formulary (or generically) whenever this is clinically appropriate

Person Specification

Qualifications

Essential

• Qualified GP, General Practitioner (Certificate of Completion of Training CCT), Full GMC Registration, National Performers List registration, Appropriate defence indemnity, Eligibility to practice in the UK independently

Desirable

• MRCGP

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Windrush Medical Practice

Address

Welch Way

Witney

Oxfordshire

OX28 6JS

United Kingdom

Employer's website

https://www.windrushmedicalpractice.co.uk (Opens in a new tab)

Job description

Job responsibilities

DUTIES AND KEY RESPONSIBILITIES

Clinical Responsibilities:

In accordance with the working arrangements, the post-holder will make themselves available to undertake clinical sessions.

They will be expected to:

Provide surgery consultations, telephone consultations and home visits

Check and sign repeat prescriptions

Deal with queries, both over the telephone and in person

Handle paperwork and correspondence within the practice guidelines

Make professional and autonomous decisions in relation to presenting problems whether these are self-referred or referred from other health care workers within the organisation

Assess the health care needs of patients who have undifferentiated or undiagnosed problems

Screen patients for disease risk factors and early signs of illness

Consult with patients in line with current practice disease management protocols to develop care plans for health

Provide counselling and health education

Admit or discharge patients to and from the caseload and refer them to other care providers as appropriate

Record consultation notes clearly and contemporaneously within agreed standards

Collect data for audit purposes

Compile and issue computer-generated acute and repeat prescriptions, avoiding hand-written prescriptions whenever possible

Prescribe in accordance with the Practice prescribing formulary, or generically, whenever this is clinically appropriate

In general the post-holder will be expected to undertake all the normal duties and responsibilities associated with a GP working within primary care.

Management and Administration:

The post-holder will be expected to:

Work as part of the team to ensure Quality and Outcome Framework (QoF) and other local targets are met

Ensure all clinical information obtained from patients and other health and social care providers is fully coded utilising systems and processes in place at any given time

Take fair share of non-patient facing work including results, letters for example

Remain on site throughout duration of session

Attend and participate in multidisciplinary team meetings

Participate in the evaluation and audit of clinical and patient services

Participate in further development in services provided

Engage in fostering relationships with other local practices and NHS trusts

Be aware of and comply with all relevant practice policies and guidelines, including prescribing, confidentiality, data protection and health and safety

Support and guide where appropriate the management and administration teams in delivering a high quality service to patients

Training and Education:

The post-holder will be expected to:

Comply with the GP appraisal scheme

Uphold a commitment to life-long learning and audits to ensure evidence-based best practice

Attend training and events organised by the practice or other agencies where appropriate

The above list of duties is not exhaustive and may be subject of change as deemed necessary.

OTHER CONDITIONS

Annual Leave:

The post-holder will be entitled to WTE 6 weeks and the relevant number of bank holidays for the current calendar year, which will be pro-rata based on number of sessions worked

Communication:

The post-holder will recognise the importance of effective communication and will strive to;

Communicate effectively with colleagues

Communicate effectively with patients, carers and other members of the general public. They will be polite and courteous at all times and communicate relevant information where appropriate

Recognise peoples needs for alternative methods of communication and respond accordingly

Contribution to the Implementation of Services:

The post-holder will:

Apply practice policies, standards and guidance

Be able to discuss with other members of the team how the policies, standards and guidelines will affect their own work

Participate in audits where appropriate

Confidentiality:

In the course of seeking treatment patients entrust the practice with, or allow the practice to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. Under the Data Protection Act 1998 and GDPR guidelines 2018, the post-holder must maintain the confidentiality of information about patients, careers, colleagues, other healthcare workers or the business of the practice. This work is of a confidential nature and information gained must not be communicated to other persons except in the recognised course of duty. Unauthorised disclosure of confidential information will result in disciplinary action and may lead to the post-holders dismissal.

Equal Opportunities:

It is the aim of the practice to ensure that no job applicant or employee receives less than favourable treatment on rounds of sex, marital status, race, colour, creed, religion, physical disability, mental health, learning difficulty, age or sexual orientation and is not placed at a disadvantage by conditions or requirements that cannot be shown to be justifiable. To this end the practice has an equal opportunities policy and it is for each employee to contribute to its success.

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, which will include;

Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies and current legislation

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

Behaving in a manner which is welcoming to the individual, is non-judgmental and respects their circumstances, feelings, priorities and rights

Health and Safety:

Employees must be aware of the responsibilities placed on them under the Health and Safety at Work Act (1974) to ensure that the agreed procedures are carried out to maintain a safe environment for patients, visitors and staff.

The post-holder will assist in the promotion and maintenance of their own and others health, safety and security as defined in the practices Health and Safety Policy, which will include;

Using personal security systems within the workplace according to practice guidelines

Identifying the risks involved in work activities and undertaking such activities in a way that manages these risks

Making effective use of training to update skills and knowledge

Using appropriate infection-control procedures; maintaining work areas in a tidy and safe way and ensure that they are free from hazards

Personal and Professional:

The post-holder will participate in any training programme implemented by the practice which will include;

Participation in an annual individual performance review. They will take responsibility for maintaining a record of their own personal and professional development

Taking responsibility for their own development, learning and performance, demonstrating skills and activities to others who are undertaking similar work

Quality:

The post-holder will strive to maintain quality within the practice, and will;

Alert other team members to issues of quality and risk

Assess own performance and take accountability for own actions, either directly or under supervision

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance

Work effectively with individuals in other agencies to meet patients needs

Effectively manage own time, workload and resources

Security:

It is the responsibility of all employees to work within the security policies and procedures within the practice to protect the patients, staff and visitors. This duty applies to the specific work area of the individual. All staff are required to wear official identification badges.

Flexibility:

The practice is currently working in a climate of great change within the NHS. It is therefore expected that all staff will develop flexible working practices to be able to meet the challenges and opportunities of working within the NHS.

Safeguarding:

It is the responsibility of all staff to ensure all patients and staff are safe. If any member of staff has any safeguarding concerns, these must be reported to the organisation safeguarding lead.

Person Specification

Qualifications

Essential

• Valid GMC registration

Desirable

• Minor Surgery or willing to train

Experience

Essential

• Experienced or newly qualified will both be considered

Desirable

• Minor surgery / Joint injections would be desirable, but not essential.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

The Surgery, Stuart Road

Address

Stuart Road

Pontefract

West Yorkshire

WF8 4PQ

United Kingdom

Employer's website

https://www.stuartroadsurgery.co.uk (Opens in a new tab)

Job description

Job responsibilities

Job description

Job Title:Medical Receptionist / Care Coordinator Reports To:Operations Lead

About the Role

Magdalen Medical Practice is seeking an enthusiastic, professional and compassionate Medical Receptionist/Care Coordinator to join our friendly and forward-thinking team. This is a rewarding and varied role that combines front-line reception duties with patient care coordination responsibilities, making a real difference to the experience and wellbeing of our patients.

As the first point of contact for patients, you will provide a welcoming and efficient service while supporting individuals to access the most appropriate care and services. You will work closely with our GPs, nurses, clinicians and wider healthcare team to help coordinate care, particularly for vulnerable patients, those living with long-term conditions, and individuals with complex healthcare needs.

We are proud to be a respected teaching practice that embraces innovation whilst maintaining the traditional values of continuity of care and patient-centred medicine. Alongside our core GP services, we provide a range of enhanced services, including women's health clinics, vasectomy services and numerous specialist healthcare services.

Responsibilities Reception Duties

• Act as the first point of contact for patients, visitors and healthcare professionals.
• Provide a professional, friendly and helpful service at all times.
• Welcome patients attending the practice and assist them with their enquiries.
• Manage incoming and outgoing telephone calls in accordance with practice protocols.
• Book, amend and cancel appointments using the clinical system.
• Signpost patients to the most appropriate clinician, service or healthcare professional.
• Process home visit requests and ensure information is communicated appropriately.
• Handle requests for prescriptions in line with practice procedures.
• Respond to patient enquiries both in person and via telephone.
• Process incoming and outgoing correspondence and direct information to the appropriate team members.
• Assist patients registering with the practice and explain registration processes.
• Manage ambulance transport requests when required.
• Take payments for private services and issue receipts.
• Ensure reception and waiting areas remain tidy, welcoming and professional.
• Maintain confidentiality and data security at all times.
• Support colleagues in the smooth day-to-day operation of the practice.

Care Coordination Duties

Working as part of the multidisciplinary team, you will:

• Support patients in accessing appropriate healthcare, social care and community services.
• Act as an advocate for patients who require additional support navigating health services.
• Focus particularly on frail and elderly patients, those with long-term conditions, end-of-life care needs, health inclusion needs and frequent attenders.
• Build positive relationships with patients, carers and families.
• Support patients in understanding their health conditions and treatment options.
• Assist in the development and review of personalised care and support plans.
• Coordinate care between GP services, community services, secondary care providers and voluntary organisations.
• Work closely with social prescribing link workers, health coaches and other healthcare professionals.
• Help patients access support groups, education programmes and community resources designed to improve health and wellbeing.
• Encourage patients to become active participants in managing their own health.
• Identify barriers that may affect a patient's ability to access healthcare and work collaboratively to address these challenges.
• Proactively manage and monitor designated patient groups under the direction of clinicians.
• Ensure patients receive coordinated and joined-up care across services.
• Support the practice in meeting quality improvement and population health objectives.

Communication and Teamwork

The successful candidate will:

• Maintain effective communication with patients, carers and colleagues.
• Build positive working relationships across all departments within the practice.
• Liaise effectively with GPs, nurses, administrative teams and external organisations.
• Demonstrate empathy, patience and understanding when dealing with vulnerable patients.
• Adapt communication styles to meet the needs of individuals, including those with communication difficulties or language barriers.
• Contribute positively to team meetings and practice initiatives.
• Promote a culture of respect, inclusion and teamwork.

Confidentiality and Information Governance

The post holder will have access to sensitive patient and organisational information and must:

• Maintain strict confidentiality at all times.
• Comply with GDPR, Data Protection legislation and practice policies.
• Handle patient information securely and appropriately.
• Ensure information is only shared with authorised individuals in accordance with established procedures.

Quality and Continuous Improvement

The post holder will:

• Contribute to maintaining high standards of patient care and service delivery.
• Identify areas for improvement and suggest solutions.
• Participate in quality improvement projects where appropriate.
• Support the practice in achieving contractual, clinical and quality targets.
• Work collaboratively to improve patient experience and access to services.
• Take responsibility for personal performance and professional development.

Health and Safety

The post holder will:

• Adhere to all health and safety policies and procedures.
• Maintain a safe working environment for patients, visitors and colleagues.
• Use personal security systems where appropriate.
• Report hazards, incidents and risks promptly.
• Follow infection prevention and control procedures.
• Participate in mandatory training and updates.

Equality, Diversity and Inclusion

The practice is committed to promoting equality and diversity. The post holder will:

• Treat all patients, colleagues and visitors with dignity and respect.
• Support an inclusive and welcoming environment.
• Recognise and respect individual needs, beliefs and circumstances.
• Deliver services in a non-judgemental and compassionate manner.

Training and Development

As a teaching and training practice, we are committed to supporting staff development. The successful candidate will:

• Participate in mandatory and role-specific training.
• Engage in annual appraisals and personal development reviews.
• Take responsibility for maintaining and developing their own knowledge and skills.
• Contribute to a culture of continuous learning and improvement.
• Support students, trainees and new team members where appropriate.

What We Offer

• A supportive, friendly and collaborative team environment.
• Opportunities for learning, development and career progression.
• The chance to work within an innovative and expanding practice.
• Exposure to a broad range of healthcare services and patient groups.
• The opportunity to make a meaningful difference to patients' lives every day.
• A positive workplace culture where staff wellbeing, teamwork and mutual respect are highly valued.

Person Specification

We are looking for someone who is:

• Passionate about delivering excellent customer service.
• Compassionate and committed to patient-centred care.
• Organised, reliable and able to prioritise workload effectively.
• A confident communicator with excellent interpersonal skills.
• Comfortable working in a busy and sometimes demanding environment.
• Able to work both independently and as part of a team.
• IT literate and willing to learn new systems and processes.
• Professional, flexible and adaptable.
• Empathetic when supporting patients who may be anxious or vulnerable.
• Committed to maintaining confidentiality and high professional standards.

This role presents an excellent opportunity to join a highly respected, ambitious and innovative practice where you can develop your skills, contribute to outstanding patient care and become a valued member of a team dedicated to improving the health and wellbeing of our community.

Person Specification

Qualifications

Essential

• Good standard of general education, including GCSEs (or equivalent) in English and Mathematics. Competent IT skills, including the use of Microsoft Office applications. Willingness to undertake role-specific training and continuous professional development.

Desirable

• NVQ Level 2 or equivalent qualification in Health & Social Care, Business Administration or Customer Service. Previous training as a Medical Receptionist, Care Coordination, Patient Navigation or Social Prescribing. Understanding of primary care services and the NHS. Knowledge of SystmOne or other clinical systems.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Magdalen Medical Practice

Address

Magdalen Medical Practice

Lawson Road

Norwich

NR3 4LF

United Kingdom

Employer's website

https://www.magdalenmedical.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Join Our Team as a Clinical Services Manager at Local Care Direct!

Key responsibilities include leading and developing clinical teams, supporting service mobilisation, implementing clinical pathways and protocols, promoting continuous professional development, and ensuring compliance with organisational and professional standards.

The role also includes maintaining clinical practice within LCD services, enabling you to remain connected to frontline care while applying your expertise to service improvement and decision-making.

At LCD, our values of kindness, respect, fairness, consistency, honesty and integrity underpin everything we do. We offer a supportive environment where leadership can make a real difference to patients, colleagues and the wider organisation.

This is an exciting opportunity to influence service delivery, support multidisciplinary teams and contribute to the ongoing development of urgent care services across West Yorkshire.

For further information, please refer to the Job Description or contact: [email protected].

Person Specification

Qualifications

Essential

• Qualified clinician registered with the NMC, HCPC, or GPhC, with significant leadership and operational experience.

Desirable

• Please see the job overview for more information

Experience

Essential

• You excel in managing clinical services, leading teams through change, and ensuring excellence in patient care. Your proactive approach, strong communication skills, and commitment to continuous improvement set you apart.

Desirable

• Please see the job overview for more information

Additional Criteria

Essential

• Please see the job overview for more information

Desirable

• Please see the job overview for more information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Local Care Direct

Address

Unit 2

Longbow Close

Bradley

West Yorkshire

HD2 1GQ

United Kingdom

Employer's website

https://www.localcaredirect.org/ (Opens in a new tab)

Job description

Job responsibilities

If you would like to find out more information about this role, please do not hesitate to get in contact with us.

Person Specification

Experience

Essential

• Experienced in GP practice reception or a similar healthcare environment.
• Confident in leading and supporting a team.
• Friendly, approachable and professional.
• Highly organised, reliable and able to prioritise effectively.
• An excellent communicator who can remain calm under pressure.
• Confident dealing with difficult or sensitive situations.
• Comfortable working in a busy environment where priorities can change quickly.
• IT literate and able to learn new systems and processes.
• Committed to providing an excellent service to patients.
• Able to work collaboratively with colleagues across the practice.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Primary Care Careers

Address

Kingsland

Ipswich

Suffolk

IP9 1ND

United Kingdom

Employer's website

https://www.eoeprimarycarecareers.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Physician Associate

Shevington Surgery, Wigan

Hours: Full time 37.5 hours per weekSalary: To be confirmedContract: Permanent

Shevington Surgery is seeking an experienced and enthusiastic Physician Associate to join our friendly and supportive clinical team.

We are looking for a Physician Associate with a minimum of 2 years' experience working in secondary care who is looking to develop their career within General Practice and Primary Care.

Previous experience in General Practice is preferred but not essential. We welcome applications from candidates with a strong secondary-care background who are keen to develop their knowledge and experience within a busy Primary Care setting.

The successful candidate will be fully supported by our 7 GP Partners, who have extensive experience in training, education and developing clinicians. You will have access to regular clinical support, supervision and guidance as you develop your Primary Care skills.

You will also be joining an established team of two Physician Associates already working within the practice, providing an excellent opportunity for peer support, shared learning and collaboration.

This is an excellent opportunity to join an established practice where learning, education and professional development are highly valued.

Applicants must be GMC registered or have GMC registration in progress.

The Physician Associate will work as part of the multidisciplinary clinical team, providing high-quality care to patients presenting with a broad range of acute and chronic conditions.

Duties will include:

• Assessing, diagnosing and managing patients within the Physician Associate scope of practice.
• Taking comprehensive clinical histories and performing appropriate clinical examinations.
• Developing and implementing appropriate management plans.
• Managing patients with a range of acute and chronic conditions.
• Recognising and appropriately escalating patients who require further assessment or specialist intervention.
• Working collaboratively with GPs, Practice Nurses, Paramedics, Physician Associates and other members of the multidisciplinary team.
• Supporting the delivery of safe and effective patient care within the practice.
• Undertaking appropriate follow-up and review of patients.
• Contributing to clinical audits, quality improvement and service development.
• Maintaining accurate and timely clinical records.
• Participating in continuing professional development and supervision.
• Undertaking home visits where required.
• Working within professional, ethical and practice guidelines at all times.

The role will provide an excellent opportunity for a Physician Associate to develop their Primary Care experience within a highly supportive clinical and educational environment.

Shevington Surgery is a busy and well-established GP practice in Wigan with a list size of approximately 13,700 patients.

We have 7 GP Partners, 2 Physician Associates and a strong, friendly and supportive multidisciplinary team.

Whilst we are a busy practice, we pride ourselves on our positive team culture. We work collaboratively and support one another, with a strong emphasis on providing high-quality patient care and supporting the professional development of our staff.

Our GP Partners have extensive experience in training and education, and this is an important part of our practice ethos. The successful candidate will be fully supported by our Partners and wider clinical team, with appropriate supervision, guidance and opportunities to develop their clinical knowledge and skills.

With two Physician Associates already established within the practice, the successful candidate will also benefit from working alongside colleagues in the same professional role. This provides valuable opportunities for peer support, shared learning and collaboration.

We are a CQC-rated Outstanding practice and continue to receive excellent feedback from our patients. We are committed to maintaining high standards of clinical care and ensuring a positive patient experience.

The practice uses EMIS Web as its clinical system.

• Qualified Physician Associate.
• Minimum of 2 years' post-qualification experience working in secondary care.
• GMC registration completed or currently in progress.
• Demonstrable commitment to professional development.
• Excellent clinical assessment and communication skills.
• Ability to work autonomously within the limits of professional competence.
• Ability to recognise when further advice, investigation or escalation is required.
• Ability to work effectively as part of a multidisciplinary team.
• Commitment to providing safe, effective and patient-centred care.
• Access to suitable transport, as the role may include home visits.

• Previous experience working within General Practice/Primary Care.
• Experience of managing acute presentations within a Primary Care setting.
• Experience managing patients with long-term conditions.
• Experience working within a multidisciplinary team.
• Previous experience of clinical audit or quality improvement.

General Practice experience is preferred but not essential.

• Full-time position 37.5 hours per week.
• Full support from our experienced GP Partners, who have extensive experience in training and education.
• Regular clinical supervision and guidance.
• The opportunity to work alongside two experienced Physician Associates already established within the practice.
• Peer support and shared learning within an established Physician Associate team.
• A friendly, supportive and collaborative working environment.
• The opportunity to develop your Primary Care and General Practice experience.
• A varied clinical caseload.
• Support for ongoing professional development.
• The opportunity to work within a busy and established multidisciplinary team.
• The opportunity to learn from experienced clinicians with a strong commitment to education and training.
• A CQC Outstanding-rated practice with an excellent reputation for patient care.
• A practice that values teamwork, staff development and positive patient experience.

Shevington Surgery offers an excellent opportunity for an experienced Physician Associate to develop their career within Primary Care.

You will be joining a busy but supportive practice with an experienced team who genuinely value education, training and professional development.

Our partners have extensive experience in training and education, and you will be fully supported as you develop your Primary Care knowledge and skills.

Importantly, you will not be working in isolation. We already have two Physician Associates working within the practice, giving you the opportunity to work alongside established PA colleagues, share experiences and benefit from peer support.

We understand that moving from secondary care into General Practice can be a significant career step, and we are committed to providing the supervision, guidance and support needed to make that transition successful.

Previous General Practice experience is preferred, but we would particularly welcome applications from Physician Associates with a strong secondary-care background who are enthusiastic about developing their career in Primary Care.

If you are an experienced Physician Associate who is passionate about patient care and looking for an opportunity to join a supportive, educational and forward-thinking practice, we would love to hear from you.

Location:Shevington Surgery1 Houghton LaneWiganWN6 8ET

Hours: 37.5 hours per week

Salary: To be confirmed

GMC registration: Applicants must be GMC registered or have GMC registration in progress.

Person Specification

Qualifications

Essential

• Qualified Physician Associate.
• GMC registration completed or currently in progress.
• Demonstrable commitment to professional development.
• Excellent clinical assessment and communication skills.
• Ability to work autonomously within the limits of professional competence.
• Ability to recognise when further advice, investigation or escalation is required.
• Ability to work effectively as part of a multidisciplinary team.
• Commitment to providing safe, effective and patient-centred care.
• Access to suitable transport, as the role may include home visits.

Experience

Essential

• Minimum of 2 years' post-qualification experience working in secondary care.

Desirable

• Previous experience working within General Practice/Primary Care.
• Experience of managing acute presentations within a Primary Care setting.
• Experience managing patients with long-term conditions.
• Experience working within a multidisciplinary team.
• Previous experience of clinical audit or quality improvement.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Shevington Surgery

Address

Houghton Lane

Shevington

Wigan

WN6 8ET

United Kingdom

Employer's website

https://www.shevington-surgery.co.uk (Opens in a new tab)

Job description

Job responsibilities

This is an exciting and innovative post to support the needs of the local population living with a range of mental health difficulties. The role holder will fulfil a first contact specialist mental health role within GP Practices across the Primary Care Network (PCN), seeing patients who would otherwise have traditionally seen a GP. Within the primary care setting, the role holder will work in a collaborative and multi-agency way. This will contribute to the safe and effective day to day operation of the PCN and the efficient and timely management of clinical enquiries and decision-making.

The post will sit within the GP practices and will facilitate the interface between Primary Care and Secondary Mental Health Services to provide specialist advice and support, assessment, treatment, education and solution-focused approaches to the local Primary Care Teams, for patients and carers.

The role will offer expertise in networking and navigation to promote ease of access to a range of specialist mental health support services. This ensures that each person, once assessed, receives the best possible care in the right place at the right time and by the right supporting service.

The post holder will be an effective member of the multi-disciplinary team. They will be professionally accountable and responsible for patient care, undertaking initial assessment with signposting to appropriate services, or providing time-limited psycho-social therapeutic interventions directly, in e.g. GP surgeries, patients homes and other primary care settings. This will include providing clinical advice to GPs such as specialist opinion or prescribing support (within the parameters of the Non-medical prescribing/NMP framework).

The post-holder will manage their daily clinics and act as a specialist advisor to GPs, fulfilling a pathway management function and providing short term interventions and support, in collaboration with GPs and other practice based mental health workers.

You will support the establishment of partnerships and networks with key stakeholders across the PCN and the wider mental health care system. You will offer advice to, or obtain advice for, the Primary Care Team on appropriate interventions and on-going patient care management.

You will develop links and foster a culture of partnership between Primary Care Teams and Mental Health Services, promoting clear communication and access to specialist knowledge and advice. This will include the facilitation of joint working with PCN, Secondary Care providers, and Voluntary Care Sector to increase the range of services/interventions available to the communities served.

You will provide clinical advice, consultation, and support to other care providers within primary, secondary, voluntary and statutory services as required.

In line with the principles for community transformation, you will ensure systems/pathways are in place to enable smooth transition between primary care and secondary mental health services.

Due to the nature of the role it is essential that applicants can travel independently and have access to a suitable vehicle for business purposes. If necessary, adjustments can be considered in accordance with the Equality Act 2010.

This job advert may close early if a high volume of applications have been received. If interested, please apply for this post as soon as possible.

Please do not hesitate to make contact for further information by contacting:

Emma Hemingbrough

Associate Nurse Consultant Primary Care Durham

[email protected]

Person Specification

Qualification

Essential

• Current professional registration with appropriate body in healthcare or social work.
• Evidence of Continuing Professional Development.
• Certificate in mentorship, teaching & assessing in clinical practice as appropriate to own profession.
• If appropriate to professional registration, recognised sign-off mentor (or equivalent) for students or must be achieved within agreed timescale
• Clinical Supervisor
• Key skills in literacy, numeracy and ITQ level 2 (or equivalent)

Desirable

• Leadership or management qualification.
• Post-graduate qualification in a relevant area.

Skills

Essential

• Communicate complex and sensitive information effectively to patients, carers/families and all members of the multidisciplinary team.
• Work effectively across complex organisations, pathways and services
• Work effectively across complex organisations, pathways and services
• Provide effective clinical supervision, teaching, training and assessing in clinical practice
• Write reports
• Use multimedia materials for presentations in professional settings
• Use approved breakaway techniques (within agreed timescale)

Experience

Essential

• Significant experience working with people with mental ill health in a community setting.
• Working collaboratively with service users and their families/carers.
• Providing clinical supervision
• Mentoring students on practice placement experience
• Working in a multi-disciplinary team
• Experience and involvement with quality improvement activities

Desirable

• Experience working in primary care.
• Experience working in a multiagency setting.
• Leadership or management experience.

Knowledge

Essential

• Demonstrable knowledge to post-graduate level of evidence-based practice in caring for patients in the designated field.
• Knowledge of Stepped Care model.
• Understanding of relevant legislation (e.g. Mental Health Act, Mental Capacity Act).
• Care Programme Approach and its application in practice
• Detailed understanding of Safeguarding and its application in practice
• Clinical Risk Assessment and Management and its application in practice.
• Clinical Governance and its application in practice
• Research and development methodology
• Understanding of psychological models of care and treatment
• Demonstrable knowledge and experience of delivering psychosocial interventions and approaches
• Contemporaneous knowledge of recent health and social care policy and guidance on implications for practice

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Tees Esk and Wear Valleys NHS Foundation Trust

Address

Durham Coasat

Easington

SR1 1RD

United Kingdom

Employer's website

https://www.tewv.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Please see the attached Job Description and Person Specification for further information on the advertised role.

Person Specification

Qualifications

Essential

• UK recognised medical qualification
• Recognised Certificate of Vocational Training
• Evidence of ongoing professional development in the relevant clinical and service improvement areas

Desirable

• Higher specialist qualifications or extensive relevant experience
• Current accreditation at GPwSI level in specialist area
• RCGP Certificate Part 1 and 2 - Substance Misuse
• Women's health and wellbeing
• Harm minimisation and management of blood-borne viruses
• Sexual health

Knowledge

Essential

• Primary care mental health
• Basic drug and alcohol awareness
• Chronic disease management
• Understanding of current health and social policy particularly offender health
• Understanding of clinical risk management and governance
• Principles of substance misuse treatment and pharmacotherapy
• Dependant Forming Medications

Desirable

• Understanding of principles & research
• Demonstrated breadth of knowledge in and outside this specialist area
• Understanding of NHS clinical governance/GP contracts/medicines management and resource constraints/financial management
• Up-to-date on new GP and pharmacy contracts

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Spectrum Community Health CIC

Address

HMP Haverigg

North Lane

Millom

LA18 4NA

United Kingdom

Employer's website

https://spectrum-cic.org.uk/ (Opens in a new tab)

Job description

Job responsibilities

About Us

DrPA has been operating in secure environments since 2014 providing General Practitioner services and we are now growing to provide a complete healthcare service Campsfield House IRC commissioned by NHS England. This will be delivered directly or through a range of specialist partners who are experts in their field. We deliver our services based on our ethos of CARE:

Compassionate care that is trauma informed and supportive

Assurance that care is evidence-based & demonstrates high quality outcomes for our patients

Respectful of peoples cultural and religious beliefs

Equitable care that is in line with the community services

Campsfield House Immigration Removal Centre (IRC)

Campsfield House IRC is a secure facility currently designed to accommodate up to 160 male residents in both single and dual occupancy rooms. The centre houses a combination of time-served foreign national offenders and immigration offenders while the Home Office arranges their removal from the UK.

Residents are not permitted to leave the centre or access the local area. Consequently, recreational, educational, healthcare, living, and faith-related facilities are provided entirely onsite.

The healthcare department provides a range of services including primary care, mental health, substance misuse, pharmacy, dental, optometry, physiotherapy, podiatry, and audiology delivered either by us or our specialist partners.

Join us at the beginningThis role may be starting before we go live to provide local support and help setting up. During this period, you will be helping prepare documentation, setting the pharmacy up, going through the processes, ensure we have the right stock, and much more.

Job Summary

To deliver a safe, effective, patient-centred pharmacy and medicines optimisation service, supporting the health needs of people in a secure environment in line with Royal Pharmaceutical Society Professional Standards for Optimising Medicines in Secure Environments, NICE guidelines on medicines reconciliation and medicines safety, national standards, NHS England specifications for primary care in secure settings, and local policies.

Key Responsibilities & Duties

Undertake comprehensive medicines reconciliation for new receptions and transfers, ensuring accurate and timely identification of current therapy, reducing medication errors and wastage

Identify and resolve discrepancies, liaising with prescribers, community pharmacies, and external healthcare providers as needed

Perform medication checks to optimise therapy, reduce polypharmacy, and support adherence

Support the pharmacist in delivering Medicines Use Reviews (MURs) and patient counselling to improve understanding and safe use of medication

Provide clear, individualised advice on in-possession medicines, side effects, and correct use

Recognise and escalate signs of drug or alcohol withdrawal

Support patients with substance misuse concerns and those at risk of self-harm or suicide, working closely with healthcare and IRC staff

Conduct regular audits on prescribing, reconciliation, administration, and formulary compliance

Monitor use of the allocated formulary, identifying opportunities for cost-effective prescribing

Provide accurate data and insights for KPI and contract performance reports

Promote and monitor medicines safety, ensuring compliance with controlled drug legislation and secure custody protocols.

Maintain meticulous, contemporaneous records of all pharmacy activities.

Communicate effectively with multidisciplinary teams, prison officers, and external agencies, both verbally and in writing.

Participate in clinical meetings and governance activities to drive continuous improvement in pharmacy services

Take direction from the pharmacist and chief pharmacist to support service development

Function autonomously within your scope of competence while serving as a role model and resource to junior staff

Maintain up-to-date knowledge of best practice, guidelines, and professional standards.

Engage in continuous professional development to meet GPhC requirements

Criteria

Essential

Registered Pharmacy Technician with the General Pharmaceutical Council (GPhC)

Relevant NVQ Level 3 / BTEC in Pharmacy Services (or equivalent)

Accreditation in medicines reconciliation or accuracy checking (desirable)

Excellent organisational and prioritisation skills to manage workload in a challenging environment.

Ability to work independently and as part of a multidisciplinary team.

Strong communication and interpersonal skills, particularly with patients who may be vulnerable or distressed.

Commitment to medicines safety, audit processes, and high standards of record keeping.

Desirable

Previous experience within a secure setting

Ability to participate in multi professional teamwork.

SystmOne experience

General Information

The post holder may be required to perform other relevant and appropriate duties as reasonably needed. This list of duties and responsibilities is not exhaustive. This job description is subject to regular review and appropriate modification.

Disclosure and Barring Service Check & CTC Clearance

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

This post will require the holder to undertake and successfully complete the Counter Terrorism Clearance (CTC) process.

Please note, in order to apply, all applicants need to have been living in the United Kingdom (with residency in the UK, such as UK/Irish/EU Passport, or an Indefinite Leave to Remain Visa) for the last 5 years with no more than a 28 day break being outside of the UK and no gaps in employment during this time.

EMAIL CV TO: [email protected]

Person Specification

Experience

Essential

• Accreditation in medicines reconciliation or accuracy checking (desirable)
• Excellent organisational and prioritisation skills to manage workload in a challenging environment.
• Ability to work independently and as part of a multidisciplinary team.
• Strong communication and interpersonal skills, particularly with patients who may be vulnerable or distressed.
• Commitment to medicines safety, audit processes, and high standards of record keeping.

Desirable

• Previous experience within a secure setting
• Ability to participate in multi professional teamwork.
• SystmOne experience

Qualifications

Essential

• Registered Pharmacy Technician with the General Pharmaceutical Council (GPhC)
• Relevant NVQ Level 3 / BTEC in Pharmacy Services (or equivalent)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

DoctorPA Secure LTD

Address

Campsfield IRC

Langford Lane

Kidlington

Oxfordshire

OX5 1RE

United Kingdom

Employer's website

https://www.drpasecure.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Attenborough Surgery is a very busy, forward thinking 5 partner, 19 salaried GP practice. We have a practice list size approximately 33,000 patients and are based over 4 surgery sites. We are a single practice Primary Care Network and a well-established training practice, respected for its collaborative working, training, teaching, and personal development within its team.

We are seeking full time or part time Medical Receptionists to join our team at the surgery, due to our continued increase in volume of calls and new patient registrations. This role involves 95% phone work, and a small amount of admin related to the calls taken.

All Shifts will be across all 4 of our sites:

The desirable candidate would have:

Call Centre experience

Able to work set shifts and days according to Surgery requirements and a minimum of 3 half days.

A positive can-do attitude together with good team working.

A background in General Practice Reception would be an advantage but is not essential.

Experience with EMIS would be an advantage but is not essential.

Commitment to a full 2-week training programme will be required on acceptance of this role.

Person Specification

Qualifications

Essential

• GCSEs in Maths and English.
• Customer Service experience.
• Call centre experience.
• General computer skills

Desirable

• Medical Receptionist and EMIS Web experience is an advantage but not essential

Training and Shifts

Essential

• We offer part time and full time.
• We do expect a commitment to a full 2 week training plan.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Attenborough Surgery

Address

Bushey Medical Centre

London Road

Bushey

WD23 2NN

United Kingdom

Employer's website

https://www.attenboroughsurgery.co.uk (Opens in a new tab)

Job description

Job responsibilities

JOB PURPOSE To provide and maintain a high standard of nursing care for patients, as well as providing nursing assistance to the doctors and other members of the primary healthcare team. The duties will include all tasks normally undertaken by an experienced RGN and any additional roles agreed between the nurse and the doctors as appropriate, having regard to current training. MAIN DUTIES AND RESPONSIBILITIES Offer a holistic approach to travel health by providing comprehensive advice to patients prior to travel including vaccinations and medicines, safe sex, food hygiene, sun protection Offer advice about childhood and adult vaccinations and ensure vaccines are administered under patient group directions Running well person clinics and health promotion programmes, facilitating change by providing holistic assessment and lifestyle advice on diet, smoking, alcohol intake and exercise Able to document Consultations according to practice protocols Ensures awareness of statutory and local clinical protection procedures, including systems of referral. Ability to recognise signs and symptoms of child abuse. Perform a holistic assessment of patients attending for ear irrigation. Perform a holistic assessment of patients attending for cervical cytology smear tests. Perform venepuncture according to local guidelines Provide a holistic approach to wound management and implement wound care in line with current evidence-based guidelines Assess patients with minor injuries, treat appropriately and refer to GP where necessary Suture removal Take ECGs Able to recognize and manage anaphylaxis according to current UK guidelines Able to perform Cardio-pulmonary resuscitation according to current UK guidelines Assist in the provision of minor surgery Ability to obtain and document informed consent -either verbal or written Lead on ensuring infection control guidelines are maintained across the practice Ability to monitor and manage maintenance of stock and equipment to include refrigeration, sterilizer and emergency equipment Confidentially of information gained at work must be preserved at all times Managerial Contribute to the assessment of service needs Assist patients to identify their health needs Contribute a nursing perspective to the practice development plan Manage and organise individual patient consultations Aware of identification and reporting procedures related to professional standards To attend staff meetings Ensure effective relationships and communications with other health care professionals Support the Practice clinical governance agenda Identify changes to clinical practice that are required to implement evidence-based guidelines Educational Identify personal development and training needs in conjunction with the manager Participate in clinical supervision Support others with their training and development needs To participate in continuing education and maintain a contemporary level of professional knowledge and skills Personnel Take reasonable care of his/her own safety and that of other persons who may be affected by his/her act or omission Co-operation with the practice to ensure all members of the team adheres to statutory regulations/policies and codes of practice and departments safety rules Offer innovative ways of working and opportunities to facilitate learning Facilitates a learning environment within the team Maintains a caring environment through the support of colleagues Confidentiality In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data Health & Safety The post-holder will implement and lead on a full range of promotions. They will manage their own and others health and safety and infection control as defined in the practice Health & Safety policy, the practice Health & Safety manual, the practice Infection Control policy and other published procedures. This will include (but will not be limited to): Using personal security systems within the workplace according to practice guidelines Awareness of national standards of infection control and cleanliness and regulatory / contractual / professional requirements, and good practice guidelines Responsible for the correct and safe management of the specimens process including collection, labelling, handling, use of correct and clean containers, storage and transport arrangements Management and maintenance of Personal Protective Equipment (PPE) for the practice including provision, ordering, availability and ongoing correct usage by staff Responsible for hand hygiene across the practice Ownership of infection control and clinically based patient care protocols, and implementation of those protocols across the practice Active observation of current working practices across the practice in relation to infection control, cleanliness and related activities, ensuring that procedures are followed and weaknesses / training needs are identified, escalating issues as appropriate Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks across clinical and patient process Making effective use of training to update knowledge and skills, and initiate and manage the training of others across the full range of infection control and patient processes Monitoring practice facilities and equipment in relation to infection control, ensuring that provision of hand cleansing facilities, wipes etc are sufficient to ensure a good clinical working environment. Lack of facilities to be escalated as appropriate. Safe management of sharps procedures including training, use, storage and disposal Using appropriate infection control procedures, maintaining work areas in a tidy, clean and sterile, and safe way, free from hazards. Initiation of remedial / corrective action where needed or escalation to responsible management Actively identifying, reporting, and correction of health and safety hazards and infection hazards immediately when recognised Keeping own work areas and general / patient areas generally clean, sterile, identifying issues and hazards / risks in relation to other work areas within the business, and assuming responsibility in the maintenance of general standards of cleanliness across the business in consultation (where appropriate) with other sector managers Undertaking periodic infection control training (minimum twice annually) Routine management of own team / team areas, and maintenance of work space standards Waste management including collection, handling, segregation, container management, storage and collection Spillage control procedures, management and training Decontamination control procedures, management and training, and equipment maintenance Maintenance of sterile environments Demonstrate due regard for safeguarding and promoting the welfare of children. Equality and diversity: The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights. Personal/Professional development: The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work Quality: The post-holder will strive to maintain quality within the practice, and will: Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance Work effectively with individuals in other agencies to meet patients needs Effectively manage own time, workload and resources Communication: The post-holder should recognize the importance of effective communication within the team and will strive to: Communicate effectively with other team members Communicate effectively with patients and carers Recognize peoples needs for alternative methods of communication and respond accordingly Contribution to the implementation of services: The post-holder will: Apply practice policies, standards and guidance Discuss with other members of the team how the policies, standards and guidelines will affect own work Participate in audit where appropriate.

Person Specification

Qualifications

Essential

• Educated to GCSE O level or equivalent. Qualification in English Recognised qualification as a registered Nurse Trained in the use of Clinical systems used in General Practice A demonstrable commitment to professional development Experience of Primary Care

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Spring Hill Practice

Address

Belfast Rd

London

N16 6UH

United Kingdom

Employer's website

https://www.springhillpractice.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Our Frailty Service is a multidisciplinary one for those over 65 years of age who demonstrate two or more of the five frailty indicators (including falls, immobility, incontinence, delirium, medication side effects susceptibility). These patients are comprehensively assessed in their own home (or care home) following which a bespoke patient centred care plan will be created. The intention is to either improve or maintain their level of health and wellbeing and also to enable them to remain as independent as possible in their own residence. The Frailty Team does not carry a caseload; each referral is classed as an intervention. Following review from the Frailty Team the patient care is handed back to their GP practice.

Each patient is assessed for falls prevalence and has their medications reviewed. An independent prescriber would be an advantage for this role but it is not essential as other members of the team can issue medication

You will attend weekly MDT meetings with a consultant geriatrician hosted by our frailty team to discuss the most complex patients who have regular home visits. You will also closely liaise with the wider PCN team as needed in order to deliver a truly holistic healthcare service. The successful candidate will need to be passionate about improving patient health outcomes.

The daily Acute Home Visiting list offers a change of pace and you will encounter such problems as swellings (legs, feet etc), UTIs, chest infections, oedema, infected wounds, skin complaints such as rashes and migraines etc. The provision of this service is vital to our member practices and frees up practice GP time while we fulfil these visits for them

Person Specification

Qualifications

Essential

• GCSE grade A to C in English and Maths Nursing degree Independent Prescriber

Desirable

• Advanced Practitioner

Skills

Essential

• Please see uploaded job specification for further information

Desirable

• Experience in SystmOne clinical system

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

West Leeds Primary Care Network

Address

Manor House

23 Robin Lane

Pudsey

West Yorkshire

LS28 7BR

United Kingdom

Employer's website

https://www.westleedspcn.co.uk/ (Opens in a new tab)