Job description

Job responsibilities

Job Description

Job title: Medical Secretary Hours: 37.5 hours per week Salary: £24,500£27,375 per annum Contract: Full-time, Permanent Location: In person

The post-holder will undertake a wide range of medical secretarial and administrative duties, providing effective administrative support to the multidisciplinary team.

The role involves processing information in a timely and accurate manner, managing referrals and correspondence, liaising with multidisciplinary team members and external healthcare providers, and supporting the smooth delivery of patient services. The post-holder will also process Subject Access Requests (SARs), Patient Medical Access Requests (PMARs) and other requests for patient information accurately and promptly.

• Process referrals using the Electronic Referral Service (e-RS).
• Process requests for information, including SARs, PMARs and DVLA forms.
• Process patient letter requests and invoices for private work.
• Prepare and word-process reports and associated documentation.
• Liaise with hospitals, community services and other healthcare providers to ensure referrals are processed efficiently.
• Manage administrative enquiries effectively and appropriately.
• Maintain an accurate referrals database and undertake appropriate safety-netting.
• Answer incoming telephone calls and deal with queries appropriately.
• Process online referral queries.
• Scan and attach correspondence and other documentation to patient records.
• Input and update information accurately within patient healthcare records.
• Process incoming and outgoing post, including preparing post for Royal Mail.
• Process discharge summaries and ensure these are appropriately filed within patient records.
• Conduct system searches as requested.
• Support reception and administrative colleagues during periods of absence.
• Service meetings by circulating agendas, taking minutes and preparing records.
• Carry out general office and administrative duties, including photocopying, emailing and taking messages.
• Maintain stationery supplies and staff refreshments.
• Support clinical staff with administrative tasks as required.
• Maintain a clean, tidy and effective working environment.
• Regularly review and update secretarial protocols and procedures.
• Support the management of QOF and Enhanced Services.
• Maintain and update document templates on EMIS Web.
• Undertake any other appropriate duties as required by the practice.

The post-holder will have access to confidential information relating to patients, carers, practice staff and the organisation. All information must be treated as strictly confidential and handled in accordance with practice policies and relevant legislation.

The post-holder will assist in promoting and maintaining health, safety and security within the practice by:

• Identifying and managing risks appropriately.
• Maintaining up-to-date knowledge and skills through relevant training.
• Reporting hazards and incidents promptly.
• Maintaining clean, safe and secure working areas.

The post-holder will support the practice in promoting equality and diversity by:

• Respecting the privacy, dignity and individual beliefs of patients and colleagues.
• Providing a welcoming, non-judgemental and respectful service.
• Treating patients, colleagues and other professionals fairly and with respect.

• Participate in relevant training programmes.
• Participate in annual appraisal and performance review processes.
• Maintain appropriate personal and professional development records.
• Keep knowledge and skills up to date in relation to the requirements of the role.

• Maintain high standards of quality and contribute to effective risk management.
• Take responsibility and accountability for own actions.
• Work collaboratively with colleagues and external organisations.
• Manage time, workload and resources effectively.
• Follow practice policies, procedures and agreed working practices.

• Communicate effectively and professionally with patients, carers, colleagues and external healthcare providers.
• Maintain a professional and courteous manner when dealing with telephone, written and face-to-face enquiries.
• Recognise and respond appropriately to individual communication needs.

Qualifications Essential

• Educated to GCSE level or equivalent.

Qualifications Desirable

• GCSE English and Mathematics, Grade C or above or equivalent.
• NVQ Level 2 in Health and Social Care or equivalent.

Experience Essential

• Experience of working with the general public.
• Experience of undertaking administrative duties.
• Previous experience working as a Medical Secretary in a healthcare setting.
• Experience of working within a GP practice or primary care environment.

Skills Essential

• Excellent written and verbal communication skills.
• Strong IT and word-processing skills.
• Clear, polite and professional telephone manner.
• Competent in Microsoft Office and Outlook.
• Good organisational and time-management skills.
• Ability to prioritise and manage a varied workload.
• Effective teamworking and interpersonal skills.
• Good problem-solving and analytical skills.
• Ability to work accurately and maintain attention to detail.
• Ability to follow policies, procedures and agreed working practices.

Skills Desirable

• Experience using EMIS Web.
• Knowledge and understanding of NHS referrals and primary care administration.

Personal Qualities Essential

• Polite, confident, flexible and cooperative.
• Motivated and forward-thinking.
• High level of integrity and professionalism.
• Sensitive and empathetic when dealing with patients in potentially distressing circumstances.
• Ability to remain calm and work effectively under pressure.
• Willingness to support colleagues and contribute positively to the practice team.
• Commitment to maintaining confidentiality and professional standards.

Other Requirements

• A satisfactory Disclosure and Barring Service (DBS) check will be required for the successful candidate.

Person Specification

Qualifications

Essential

• Educated to GCSE level or equivalent

Desirable

• GCSE English and Mathematics, Grade C or above or equivalent (Desirable)

Experience

Essential

• Previous experience working as a Medical Secretary in a healthcare setting.
• Experience working within a GP practice or primary care environment.
• Experience undertaking a range of administrative duties.
• Experience dealing directly with patients and members of the public.
• Experience managing confidential and sensitive information.
• Experience processing referrals and liaising with hospitals, community services or other healthcare providers.

Desirable

• Experience using electronic patient record systems (Desirable)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Barton House Group Practice

Address

233 Albion Road

London

N16 9JT

United Kingdom

Employer's website

https://www.bartonhousegrouppractice.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

The post holder will provide a courteous, efficient and effective reception service to all patients, members of the public, staff and other professionals visiting or contacting the Practice.

The post holder will ensure effective and timely communication with all members of the Primary Healthcare Team and will carry out all associated administrative tasks in line with Practice policies, with particular attention to confidentiality at all times.

• Greet and appropriately mark patients as arrived for their appointments. Answer queries from patients and visitors to the practice at reception desk.
• Answer telephone calls promptly, dealing with requests from patients, other healthcare professionals and companies contacting the surgery.
• Recording information onto patient records within our clinical system. Making appointments as required, take messages, answer or redirect queries, and pass on accurate and complete information.

• File and retrieve paperwork as required.
• Provide administrative support to process repeat prescriptions with the pharmacy team.
• Input, allocate and scan data accurately onto clinical systems.
• Initiate contact with patients, colleagues and external healthcare agencies as necessary.
• General Duties

• Keep the reception area, notice boards and leaflet dispensers tidy and free from obstructions or clutter.
• Support the smooth running of the practice as part of the wider administrative and reception team.

This list is not exhaustive and is intended to reflect the core elements of the role. Primary Care is a continually evolving environment, and the post holder will be expected to adapt to reasonable changes in duties that remain consistent with the job summary.

The post holder is expected to promote and support the health, safety and wellbeing of patients, staff and visitors as outlined in the Practice Health and Safety Policy. They must:

• Report any incidents, concerns or unsafe practices immediately.
• Ensure that their own actions do not put others at risk.

In carrying out their duties, the post holder will have access to confidential information relating to patients, staff and the business of the Practice. All such information must be treated as strictly confidential.

• Confidential information must only be shared with authorised personnel involved in patient care or practice operations.
• Any breach of patient confidentiality may result in disciplinary action, including dismissal.

Person Specification

Qualifications

Essential

• GCSE grade A-C in English and Maths
• or equivalent qualifications.

Desirable

• Customer service experience/qualifications.

Experience

Essential

• Customer service experience.
• Knowledge and experience with using computers.

Desirable

• Previous primary care experience
• Use of system one clinical system
• Working in a busy team environment

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Ashington House Surgery

Address

Ashington Way

Swindon

Wiltshire

SN25 4XF

United Kingdom

Employer's website

https://www.ashingtonhouse.com/ (Opens in a new tab)

Job description

Job responsibilities

To make appointments and book patients in when they arrive for an appointment and to provide a helpful and friendly service to patients.

To answer telephones promptly ensuring that all in-coming lines are covered at all times.

To ensure daily tasks are completed and managed daily.

Responding and dealing with incoming emails to the practice.

To comply with the practice procedure for the registration of new patients, temporary patients, private patients and those seen as emergency or immediately necessary

To comply with all relevant practice procedures, regulations and protocols and to maintain confidentiality at all times with particular reference to patient records.

To liaise with the Patient Services Manager when required and follow instructions from them when necessary.

Work efficiently with other teams within the practice

To undertake any other duties as deemed appropriate by the Practice.

Person Specification

Experience

Essential

• Good organisational skills Well developed interpersonal skills Ability to work on own initiative Good verbal and written communication skills Resilient and calm under pressure Able to work within a team Demonstrates ability to work across multi-professional teams

Desirable

• Experience of working in a GP Practice/NHS

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Scott Practice

Address

Greenfield Lane

Balby

Doncaster

South Yorkshire

DN4 0TG

United Kingdom

Employer's website

https://www.thescottpractice.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Practice Nurse

Grade: According to experience

Accountable to: GP Partners, reporting to Practice Manager

JOB PURPOSE

To promote the mental, physical and emotional health of the Practice population

To assess the health needs of the Practice population

To provide and maintain a high standard of care for the Practice population

To be an effective member of the Primary Healthcare Team and to link with other organisations and disciplines in the development of services

DIMENSIONS

Service development

Clinical Practice development

Clinical practice

1. Service development

To work collaboratively with other members of the nursing team to influence and implement policy and change in the Practice

To maintain an awareness of changing services needs within the scope of services in Primary Care, the Trust and Social Services

2. Management

To be responsible for the effective use of resources within the sphere of responsibility

To ensure the maintenance of accurate and up to date manual and electronic records, as well as collecting and recording activity monitoring data, care aims and other contractual requirements

3. Clinical

To adhere to the NMC Code of Conduct and Scope of Professional Practice

To further develop practice through continuing education which will benefit service delivery and meet educational requirements

To provide nursing advice and to be a resource of best practice for the team

To assess, plan, implement, monitor and evaluate clinical work carried out to ensure effective care delivery in the partnership with clients and families/carers

To promote and advise on healthy lifestyles

To provide treatment room duties in line with competency e.g. Suture/clip removal, Basic & complex wound care, ECG. Phlebotomy, Urinalysis

To give vaccination as appropriate under patient group directions and to be responsible for the ordering of vaccines and their correct storage

To assist with monitoring and support of the management of patients with long-term conditions / to chronic diseases, using a holistic patient centred approach

To assist with the cervical screening programme

To administer prescribed drug therapy and ensure safe custody of drugs

To assist with Warfarin monitoring

To assist in the provision of minor surgery, coil and implant fittings

To assist with the co-ordination of Infection Control policy and audit.

To Chaperone patients when required

To provide training and supervision to junior members of nursing staff

To ensure confidentiality on all matters relating to patients and information obtained during the course of employment

To participate in the Practice/Trust/s staff development and performance management and supervision systems

OTHER DUTIES

To undertake such other duties as may be reasonably required from time to time as are consistent with the responsibility and scale of the post

To have responsibility for the health, safety and welfare of self and others in the working environment, to follow safe working practice and to comply at all times with the Trust/Practice health and safety policy and procedures.

Person Specification

Qualifications

Essential

• NMC Registration

Experience

Desirable

• Complex Woundcare
• Immunisations
• Diabetes care
• Prescribing - not essential
• Respiratory care
• Phlebotomy

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

The House Partnership

Address

Greystone House Practice

99 Station Road

Redhill

RH1 1EB

United Kingdom

Employer's website

https://www.greystonesurgery.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Full job description and responsibilities included in the job description.

The post is offered at 10 Programmed Activities.

Direct Clinical Care (DCC) 9 PAs per week (includes clinical activity, clinically related activity, predictable and unpredictable emergency work).

Supporting Professional Activity (SPA) 1 PA per week (includes CPD, audit, research, and appraisal).

Person Specification

Qualifications

Essential

• MBBS or equivalent medical qualification

Eligibility

Essential

• Evidence of achievement of Foundation competencies (or equivalent) by time of appointment in line with GMC standards in Good Medical Practice
• Evidence of achievement of ST1 & ST2 competences (or equivalent) in a relevant specialty
• MRCP Part 1 and working towards full MRCP

Skills

Essential

• Acute care safe: up-to-date ALS. Out of hours experience relevant to the job.
• Clinical judgement: experience in making clinical decisions and managing risk. Knows when to seek help, able to prioritise clinical need.
• Relevant specialty clinical knowledge: capacity to apply sound clinical knowledge relevant to the job, specialty knowledge exam.
• Proven ability to work effectively in different clinical settings required in the job.

Fitness to Practise

Essential

• Full GMC Registration with a Licence to Practise
• Applicants' knowledge is up to date and fit to practise safely

Specialty specific skills related to the post

Essential

• Evidence of Quality improvement
• Experience of independent practice in partaking and leading the acute unselected take
• Experience of clinical activity in continuing ward care of patients admitted with acute medical problems
• Experience and competence in caring for the acutely unwell and deteriorating patient
• Experience of care of the elderly Medicine
• Competence in a range of common acute medical procedure: lumber puncture, ascitic taps, nasogastric tube insertion. Plurel procedure, central cannulation, urinary catheterisation, direct current cardioversion and abdominal centesis. Skill lab trained in external temporary cardiac pacing
• Evidence of education skills and teaching attendance

Desirable

• Quality improvement in Acute medicine
• Clinical experience of outpatient clinical activity
• 12 weeks of critical care in one single block completion of a 4 month consultant supervised care of the elderly placement
• Evidence of independent practice of leading the unselected take
• Evidence of independent practice of continued ward care of patients admitted with acute medical problems
• Evidence of Simulation training including: procedural skill, human factors and scenario training
• Skill lab trained in external temporary cardiac pacing

Communication skills

Essential

• Effective communication skills: demonstrates clarity in written/spoken communication and capacity to adapt language as appropriate to the situation
• Empathy and sensitivity: capacity to listen and take in others' perspectives
• Works in partnership with patients: always considers patients preferences when discussing treatment options

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Mid Cheshire Hospitals NHS Foundation Trust

Address

Leighton Hospital

Crewe

CW1 4QJ

United Kingdom

Employer's website

https://www.mcht.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Our DCHFT Job Description and Person Specification (attached) tells you all about this role, what to expect and what is needed to succeed. When completing your application please make sure to tell us how your experience and skills fit the person specification.

Please contact us [email protected] if you are unable to view or download the attachment.

Person Specification

EDUCATION, QUALIFICATIONS & TRAINING

Essential

• oCompletion of Specialist Portfolio in Haematology & Blood Transfusion
• oHCPC Registration
• oEvidence of continuing professional development

KNOWLEDGE & EXPERIENCE

Essential

• oPractical analytical skills associated with Haematology/Coagulation and Blood Transfusion
• oExperience of and availability to work nights and weekends, as part of a team as well as independently
• oAn understanding of analytical/diagnostic pathology at a specialist level

SKILLS & COMPETENCIES

Essential

• oExperience of working in a UKAS and MHRA Haematology and Blood Transfusion accredited laboratory
• oAbility to work methodically, work under pressure and adapt to changing demands appropriately
• oCompetent in using pathology computer systems
• oGood attention to detail and accuracy
• oGood organisational and communication skills
• oAbility to cascade training to other appropriate grades of staff
• oCompetence in the assessment of QA data and in the application of QC results to routine setting.
• oBe able to speak English as necessary to undertake role

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Dorset County Hospital NHS Foundation Trust

Address

Dorset County Hospital

Williams Avenue

Dorchester

DT1 2JY

United Kingdom

Employer's website

https://www.dchft.nhs.uk/working-for-us/ (Opens in a new tab)

Job description

Job responsibilities

As a Pharmacy Technician, you will have successfully completed the CPPE pathway or currently be enrolled. In your day-to-day role, you will help ensure the smooth running of general practice by providing expert clinical support and advice to patients, promoting the safe and effective use of medicines, and consistently working within the competencies of your role, with active support from an experienced senior TPN team member and the wider Pharmacy Technician team.

This is an exciting opportunity to make a real impact within a supportive, professional multi-disciplinary environment while further developing your skills and contributing to the delivery of high-quality patient care. This is an evolving role with continuous scope for development as we expand our pharmacy technician team.

Job Duties:

• Medication Reconciliation of clinical letters and Hospital Discharge Summaries
• Medicine Management including prescription screening and processing
• Supporting with the Repeat Dispending process
• Responding and communicating to patient related medication queries
• Coordinating with local pharmacies to manage stock levels and shortages
• Medication synchronisation in line with regular repeat prescription
• To oversee medication recall processes, ensuring timely responses and compliance. (e.g BP, blood tests, annual reviews)
• Doac Monitoring
• Prescribing audits in house, plus those associated with CQC/QOF or local incentive schemes as set by the Prescribing Team/ICB (training can be provided)
• High Risk Drug monitoring,
• Reviewing existing and new Shared Care Protocols and acting on them appropriately
• To action medicines safety alerts from CAS/MHRA/ICB
• To complete Level 1 and 2 Medication reviews (training can be given)
• Assisting with Pre-SMR (Structure Medication Review) Screening (training can be given)
• Create and run reports within the practice clinical systems to identify/stratify patients for review

Person Specification

Qualifications

Essential

• Qualifications
• BTEC/NVQ level 3 or equivalent in pharmaceutical sciences
• Hold a Professional registration with GPhC
• Completion of the CPPE Primary Care pathway with proven certification, or to actively be enrolled
• A minimum of 6 months experience working within a general practice/Primary care setting
• Evidence of continued professional development (CPD)

Desirable

• Proficient experience with EMIS or System 1, some training can be given
• Have a stable Internet connection /WIFI at all times during working hours
• Strong understanding of medication management, dispensing processes, and patient safety protocols
• Excellent communication and interpersonal skills to interact effectively with patients, colleagues, and external partners
• Attention to detail and strong organisational skills to manage multiple tasks and ensure compliance with clinical governance
• Ability to work independently as well as part of a multidisciplinary healthcare team
• Maintain accurate records and ensure adherence to all relevant safety and professional guidelines.
• Ability to work under pressure in a busy environment.
• Able to adapt and adjust to changing environments, guidance and protocols
• Commitment to patient care and professional standards
• Ability to work remotely and adapt to changing priorities
• Proactive, motivated, and reliable approach to responsibilities
• Dedication to ongoing professional development and continuous improvement.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

The Pharmacist Network

Address

The Pharmacist Network

TPN

UK

Greater London

NE1 7YB

United Kingdom

Employer's website

http://www.thepharmacistnetwork.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

To make appointments and book patients in when they arrive for an appointment and to provide a helpful and friendly service to patients.

To answer telephones promptly ensuring that all in-coming lines are covered at all times.

To ensure daily tasks are completed and managed daily.

Responding and dealing with incoming emails to the practice.

To comply with the practice procedure for the registration of new patients, temporary patients, private patients and those seen as emergency or immediately necessary

To comply with all relevant practice procedures, regulations and protocols and to maintain confidentiality at all times with particular reference to patient records.

To liaise with the Patient Services Manager when required and follow instructions from them when necessary.

Work efficiently with other teams within the practice

To undertake any other duties as deemed appropriate by the Practice.

Person Specification

Experience

Essential

• Good organisational skills Well developed interpersonal skills Ability to work on own initiative Good verbal and written communication skills Resilient and calm under pressure Able to work within a team Demonstrates ability to work across multi-professional teams

Desirable

• Experience of working in a GP Practice/NHS

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Scott Practice

Address

Greenfield Lane

Balby

Doncaster

South Yorkshire

DN4 0TG

United Kingdom

Employer's website

https://www.thescottpractice.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

The following are the core responsibilities of the post holder however, there may be on occasion, a requirement to carry out other tasks.

• To have a thorough knowledge of all practice procedures
• To work in accordance with written protocols
• We are a SystmOne practice, so experience using SystmOne would be preffered, but training can be provided
• Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice
• Answering and care navigating high volume calls
• Deal with all general enquiries, explain procedures and make new and follow-up appointments
• Using your own judgement and communication skills ensure that patients with no prior appointment but who need urgent consultation are dealt with in a logical and non-disruptive manner
• Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
• Advise patients of relevant charges for private services, accept payment and issue receipts
• Open up premises at the start of the day and ensure the building is secure when leaving at the end of the day
• Scanning documents in accordance with Practice guidelines
• Action tasks within a timely manner
• Complete all annual Mandatory training as appropriate

Person Specification

Qualifications

Essential

• GCSE educated
• Good timekeeping and punctuality
• Empathy, compassion and acceptance of others' beliefs and cultures is non-negotiable
• Excellent Customer Service experience
• Computer literate in all Office 365 (Teams / Excel / Word etc)
• Good Listening skills and attention to detail and accuracy
• Professional verbal and written communication skills are essential
• Excellent command of spoken and written English
• Able to demonstrate flexibility and adaptability in a changing environment
• Able to work constructively with internal and external parties to resolve issues
• Ability to work under pressure while maintaining a positive professional attitude
• Ability to work as part of the team
• Able to multi-task and prioritise

Desirable

• Experience working in a GP Practice preferred
• Experience of using SystmOne preferred
• Understanding of additional languages advantageous
• Knowledge of medical terminology

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

East Park Medical Centre

Address

5-7 East Park Road

Leeds

LS9 9JD

United Kingdom

Employer's website

https://www.eastparkmedicalcentre.com/ (Opens in a new tab)

Job description

Job responsibilities

The duties and responsibilities to be undertaken by members of the practice administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the management team, dependent on current and evolving practice workload and staffing levels:

Please see attached document for job description

Person Specification

Experience

Desirable

• Experience of working as a receptionist
• Experience of working in the health sector, ideally primary care

Qualifications

Essential

• 4 GCSE grades A-C (or equivalent) including english and mathematics
• Experience of working with the public in a busy environment
• Self motivated
• Commitment to personal and professional development
• Flexible approach
• Team player

Desirable

• NVQ in appropriate subject

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Leadgate Surgery

Address

George Ewen House

Watling Street

Consett

County Durham

DH8 6DP

United Kingdom

Employer's website

https://leadgate.gpsurgery.net/ (Opens in a new tab)

Job description

Job responsibilities

• To offer assessment and referral advice, informed by knowledge of service provision, the spectrum of mental health needs and presenting risk factors.
• Provide low-intensity interventions e.g. psychoeducational courses/workshops, computerised CBT and one-to-one guided self-help using telephone, video conferencing and face-to-face formats.
• To maintain the relevant Professional Registration required for the post.
• Provide a service that is comprehensive and accessible to a broad range of patients who are experiencing mild to moderate common mental health problems, who are over 16 years of age and registered with a GP Practice/Health Centre in the Wiltshire area.
• To provide a service that is equitable and non-discriminatory in terms of age, gender, ethnicity and disability.
• To support GPs and other Health Care Professionals to make decisions regarding appropriateness of patients for primary care Talking Therapies interventions and in carrying out the mental health aspects of their own roles.
• To make appropriate referrals to other service providers in the statutory and voluntary sectors and redirect patients to others sources of appropriate support within the local community as required.
• To develop a local knowledge of the locality and its services and facilities, particular in relation to mental health issues.
• To educate and involve family members and others in treatment as necessary, conveying Low Intensity CBT formulations with sensitivity in easily understood language.
• To liaise as appropriate with secondary care mental health services and social service departments.
• To conduct risk assessments, prepare risk management plans and initiate appropriate action where indicated.
• To be flexible in terms of clinical hours, enabling at least one clinic to be run outside of normal working hours.
• To participate in the services Duty system offering support and guidance to practitioners, administrators, other professionals and to clients and their families as required.
• To take a lead on the development, planning and promotion of courses/workshops, teaching new and existing staff members in facilitating these courses/workshops as required.
• To take a lead on the computerised CBT offering within the service ensuring patients are being referred to and entering this therapy in a timely manner, supporting and training practitioners in the effective delivery of digitally enabled therapy.
• To take a lead in the recruitment, induction, planning, ongoing supervision and management of Trainee PWPs, supporting trainees as they progress through their training enabling them to gain their qualification, and as they transition into Qualified PWP positions.
• To work proactively with Senior PWP colleagues towards shared objectives, ensuring the constant effective functioning of CBT and group interventions, and the supervision and training of practitioners

Person Specification

Qualifications

Essential

• Talking Therapies Low Intensity CBT Therapies Practice/Psychological Wellbeing Practitioner qualification
• Recognised training in Low Intensity Supervision

Desirable

• Recognised training in adapting Low Intensity interventions to those with Long-Term Health Conditions or Medically Unexplained Symptoms.

Knowledge

Essential

• Knowledge and understanding of how common mental health problems may present in primary care
• Knowledge and understanding of the Stepped-Care model and evidence-based brief psychological intervention

Desirable

• Knowledge of the Talking Therapies Positive Practice Guides and ability to adapt care to meet diverse need
• Knowledge of national strategies and priorities for Talking Therapies, the NHS and mental health care

Skills

Essential

• Able to work under pressure, manage competing demands, deal effectively with a high volume caseload and recognise the limitations of the role
• Possess high levels of enthusiasm, motivation and a strong desire to contribute to service improvement

Experience

Essential

• Evidence of significant, consolidated, reflective and supervised post-qualifying experience working with people with common mental health problems
• Experience of developing, updating and facilitating CBT-based psycho-educational courses and computerised interventions

Desirable

• Experience working in a service with agreed targets in place to demonstrate clinical outcomes

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Avon & Wiltshire Mental Health Partnership NHS Trust

Address

Green Lane Hospital/Fountain Way Hospital

Devizes or Salisbury

SN10 5DS

United Kingdom

Employer's website

http://www.awp.nhs.uk/about-us/working-for-us/ (Opens in a new tab)

Job description

Job responsibilities

1.Ability to prioritise and organise own workload.

2. Act in a manner aligned to our Trust Values and consistently demonstrate the behaviours that will ensure we achieve our ambition of delivering compassionate excellence.

3.Maintain an efficient administration system within the office in order to achieve high quality standards in a demanding and constantly changing environment.

4.Work flexibly, as necessary, to cover peaks and troughs of work across the department and to cross cover other members of the team when absences occur.

5.To comply with the requirements of the Data Protection Act, Access to Health Records and legislation issued in relation to confidential data.

6.Any other duties as directed by the Admin Manager / Consultant

7.Use of the Trust digital transcription systems to produce clinical correspondence to inform referrers, patients and other relevant parties of patient pathway progress. In doing so, produce correspondence that is of high quality and conforms to the national target of sending out within 7 working days.

8.Act upon queries from referrers, patients and other relevant parties in liaison with clinical staff. Take relevant action to provide reassurance and support to patients and their families by finding appropriate solutions to problems via phone or email.

9.Work closely with all staff in the service to ensure compliance with 18 week referral to treatment (RTT) targets, escalating and intervening where necessary to expedite appointments and procedures to avoid breaches.

10.Update patient details on EPR and other Trust and departmental record systems as necessary, including updating GP and Patient addresses.

Any other duties which may be needed to fulfil the objectives of the post, which are appropriate to the grade as required from your line manager or the Directorate Management team.

Person Specification

Education

Essential

• GCSE English and Math (Or Equivalent) at Grade C or above

Person Specifications

Essential

• Great communication skills
• Good spoken and written English

Work Experience

Essential

• Administration Experience
• Competence in use of various computer software packages
• Ability to work independently and as a member of a team
• Confident with talking on the phone to patients and external skate holders

Desirable

• Knowledge of RTT 18 week pathways
• NHS Experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Oxford University Hospitals NHS Foundation Trust

Address

John Radcliffe

Headley Way

Headington

OX3 9DU

United Kingdom

Employer's website

https://www.ouh.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

For the main duties and responsibilities for this role please read the attached job description and person specification. When completing your application please ensure your supporting statement reflects the criteria set out in these documents by showing how your experience and skills apply to this post.

We understand that AI can be a useful tool when completing your application. However, we are seeing an increasing over-reliance of AI tools, which can negatively affect your application as it reduces a candidates individuality, and makes it difficult for us to gain a clear and authentic understanding of your experience, skills, and in turn your suitability for the role.

All submissions must be truthful and if you do use AI, it should only be used to enhance your application and not create your supporting statement in its entirety. Your supporting statement should be in your own words and must accurately reflect your personal experience and achievements. Where we have concerns that AI has been used to generate content that misrepresents your experience and suitability for the role, we may withdraw your application.

As part of our vision to have a skilled, diverse and caring workforce, Dorset HealthCare offers support for people getting into work. We offer an employability service to support individuals with application writing, interview skills and other employment support. If you would like or know of anyone who would value this support, please do contact [email protected]

Person Specification

Knowledge, Skills and Training

Essential

• Advanced specialist knowledge of healthcare estates or built environment (Masters level or equivalent experience)
• Relevant advanced theoretical (equivalent to Masters level and/or specialist training) knowledge

Job specific experience

Essential

• Extensive experience in the built environment profession relating to healthcare
• Extensive knowledge, relationships and experience of the healthcare commercial sector including primary care/GP surgery buildings
• Significant demonstrable knowledge of Health Building Notes and Health Technical Memoranda relating to healthcare estate, Better Business Case training and the ability to write and review business cases in line with the H M Treasury Green Book methodology
• Extensive knowledge and experience in the wider public sector arena relating to estates including in S106/CIL, One Public Estate decarbonization/NHS Greener agenda
• Proven significant previous experience of working successfully in a senior management role at the same level
• Proven leadership of large, complex programmes and service transformation
• Demonstrable experience of primary care estate partnerships, including leading capital business cases and working in partnership with a range of stakeholders
• Significant previous experience of estate development, capital business case preparation and partnership working

Managerial/Supervisory Experience

Essential

• Significant senior-level managerial and supervisory experience, including accountability for leading multidisciplinary teams, workforce planning, performance management, staff development and the delivery of complex programmes within large, complex organisational environments

Finance/Resources

Essential

• Demonstrable senior-level experience of estate development, including leading the preparation and assurance of capital business cases, navigating NHS capital and planning processes, and working effectively in partnership with primary and secondary care stakeholders to deliver a sustainable Estate in Dorset
• Demonstrable experience of managing and controlling significant budgets and physical resources, including capital and revenue planning, financial governance, prioritisation of investment, and ensuring value for money in the use of public funds

Information Technology/Resources

Essential

• Demonstrable Information Technology and information management experience, including effective use of estates, capital planning and performance management systems, development and interpretation of management information, and confident use of digital tools (e.g. spreadsheets, databases and reporting systems) to support evidence-based decision-making and statutory reporting requirements

Business Travel

Essential

• Subject to the provisions of the equality act, able to travel using own vehicle on trust business

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Dorset HealthCare University NHS Foundation Trust

Address

Unit 4, The Omega Centre

Sandford Lane

Wareham

BH20 4DY

United Kingdom

Employer's website

https://www.dorsethealthcare.nhs.uk/work-for-us (Opens in a new tab)

Job description

Job responsibilities

Further information about the Trust and this role can be found on the Job Description and Person Specification document attached. It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone - if as a potential candidate you are concerned a person specification may prevent or restrict your application for employment as a result of unintentional barriers on the grounds of your sex, race, age, sexual orientation, religion/belief or disability please initially contact the Trust's Recruitment team - detailed in the advert. The Trust will seek to resolve this issue wherever possible.

We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.

Person Specification

Qualifications

Essential

• Fully qualified GP with GMC registration
• Evidence of annual appraisal and revalidation (when appropriate)
• General practice (Vocational Training Scheme) trained
• On/eligible to be on a medical performers list
• Enhanced CRB check
• UK driving licence
• Current CPR certificate
• UK work permit (if required)

Desirable

• Evidence of continued professional development
• Other Post Graduate Diplomas

Experience

Essential

• Successfully Completed General Practice Specialist Training
• Appropriate range of previous experience in hospital posts
• Clinical and Information Governance
• Self audit and reflection
• Organised and efficient in record keeping and completion of paperwork
• Time management -- being able to prioritise work and work under pressure
• Computer literacy

Desirable

• Completed GP specialist training within last 2 years
• Experience of working a variety of clinical software systems

Additional Criteria

Essential

• Evidence of self directed learning
• Excellent communication skills
• Ability to articulate the core values of general practice
• Knowledge of current issues affecting general practice
• Counselling and Feedback skills
• Team working and interdisciplinary collaboration;
• Ability to maintain trust and confidence of patients;
• Leadership skills;
• Willingness to share knowledge and collaborate across entire primary health team;
• Ability to develop and maintain effective working relationships with multi- disciplinary teams;
• Ability to work flexibly;
• Ability to recognize own limitations and act upon them appropriately;
• Willingness to learn new skills and to problem solve on a daily basis;
• An understanding, acceptance and adherence to the need for strict confidentiality

Desirable

• Knowledge of service provision requirements in all clinical disciplines
• Ability to adapt to differing workplaces
• Ability to challenge traditional models of working and to suggest improvements for change in a positive and inclusive manner

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Hampshire and Isle of Wight Healthcare NHS Foundation Trust

Address

Brune Medical Centre

10 Rowner Road

Gosport

Hampshire

PO13 0EW

United Kingdom

Employer's website

https://hiowhealthcare.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

DUTIES AND KEY RESPONSIBILITIES

Clinical Responsibilities:

In accordance with the working arrangements, the post-holder will make themselves available to undertake clinical sessions.

They will be expected to:

Provide surgery consultations, telephone consultations and home visits

Check and sign repeat prescriptions

Deal with queries, both over the telephone and in person

Handle paperwork and correspondence within the practice guidelines

Make professional and autonomous decisions in relation to presenting problems whether these are self-referred or referred from other health care workers within the organisation

Assess the health care needs of patients who have undifferentiated or undiagnosed problems

Screen patients for disease risk factors and early signs of illness

Consult with patients in line with current practice disease management protocols to develop care plans for health

Provide counselling and health education

Admit or discharge patients to and from the caseload and refer them to other care providers as appropriate

Record consultation notes clearly and contemporaneously within agreed standards

Collect data for audit purposes

Compile and issue computer-generated acute and repeat prescriptions, avoiding hand-written prescriptions whenever possible

Prescribe in accordance with the Practice prescribing formulary, or generically, whenever this is clinically appropriate

In general the post-holder will be expected to undertake all the normal duties and responsibilities associated with a GP working within primary care.

Management and Administration:

The post-holder will be expected to:

Work as part of the team to ensure Quality and Outcome Framework (QoF) and other local targets are met

Ensure all clinical information obtained from patients and other health and social care providers is fully coded utilising systems and processes in place at any given time

Take fair share of non-patient facing work including results, letters for example

Remain on site throughout duration of session

Attend and participate in multidisciplinary team meetings

Participate in the evaluation and audit of clinical and patient services

Participate in further development in services provided

Engage in fostering relationships with other local practices and NHS trusts

Be aware of and comply with all relevant practice policies and guidelines, including prescribing, confidentiality, data protection and health and safety

Support and guide where appropriate the management and administration teams in delivering a high quality service to patients

Training and Education:

The post-holder will be expected to:

Comply with the GP appraisal scheme

Uphold a commitment to life-long learning and audits to ensure evidence-based best practice

Attend training and events organised by the practice or other agencies where appropriate

The above list of duties is not exhaustive and may be subject of change as deemed necessary.

OTHER CONDITIONS

Annual Leave:

The post-holder will be entitled to WTE 6 weeks and the relevant number of bank holidays for the current calendar year, which will be pro-rata based on number of sessions worked

Communication:

The post-holder will recognise the importance of effective communication and will strive to;

Communicate effectively with colleagues

Communicate effectively with patients, carers and other members of the general public. They will be polite and courteous at all times and communicate relevant information where appropriate

Recognise peoples needs for alternative methods of communication and respond accordingly

Contribution to the Implementation of Services:

The post-holder will:

Apply practice policies, standards and guidance

Be able to discuss with other members of the team how the policies, standards and guidelines will affect their own work

Participate in audits where appropriate

Confidentiality:

In the course of seeking treatment patients entrust the practice with, or allow the practice to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. Under the Data Protection Act 1998 and GDPR guidelines 2018, the post-holder must maintain the confidentiality of information about patients, careers, colleagues, other healthcare workers or the business of the practice. This work is of a confidential nature and information gained must not be communicated to other persons except in the recognised course of duty. Unauthorised disclosure of confidential information will result in disciplinary action and may lead to the post-holders dismissal.

Equal Opportunities:

It is the aim of the practice to ensure that no job applicant or employee receives less than favourable treatment on rounds of sex, marital status, race, colour, creed, religion, physical disability, mental health, learning difficulty, age or sexual orientation and is not placed at a disadvantage by conditions or requirements that cannot be shown to be justifiable. To this end the practice has an equal opportunities policy and it is for each employee to contribute to its success.

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, which will include;

Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies and current legislation

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

Behaving in a manner which is welcoming to the individual, is non-judgmental and respects their circumstances, feelings, priorities and rights

Health and Safety:

Employees must be aware of the responsibilities placed on them under the Health and Safety at Work Act (1974) to ensure that the agreed procedures are carried out to maintain a safe environment for patients, visitors and staff.

The post-holder will assist in the promotion and maintenance of their own and others health, safety and security as defined in the practices Health and Safety Policy, which will include;

Using personal security systems within the workplace according to practice guidelines

Identifying the risks involved in work activities and undertaking such activities in a way that manages these risks

Making effective use of training to update skills and knowledge

Using appropriate infection-control procedures; maintaining work areas in a tidy and safe way and ensure that they are free from hazards

Personal and Professional:

The post-holder will participate in any training programme implemented by the practice which will include;

Participation in an annual individual performance review. They will take responsibility for maintaining a record of their own personal and professional development

Taking responsibility for their own development, learning and performance, demonstrating skills and activities to others who are undertaking similar work

Quality:

The post-holder will strive to maintain quality within the practice, and will;

Alert other team members to issues of quality and risk

Assess own performance and take accountability for own actions, either directly or under supervision

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance

Work effectively with individuals in other agencies to meet patients needs

Effectively manage own time, workload and resources

Security:

It is the responsibility of all employees to work within the security policies and procedures within the practice to protect the patients, staff and visitors. This duty applies to the specific work area of the individual. All staff are required to wear official identification badges.

Flexibility:

The practice is currently working in a climate of great change within the NHS. It is therefore expected that all staff will develop flexible working practices to be able to meet the challenges and opportunities of working within the NHS.

Safeguarding:

It is the responsibility of all staff to ensure all patients and staff are safe. If any member of staff has any safeguarding concerns, these must be reported to the organisation safeguarding lead.

Person Specification

Qualifications

Essential

• Valid GMC registration

Desirable

• Minor Surgery or willing to train

Experience

Essential

• Experienced or newly qualified will both be considered

Desirable

• Minor surgery / Joint injections would be desirable, but not essential.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

The Surgery, Stuart Road

Address

Stuart Road

Pontefract

West Yorkshire

WF8 4PQ

United Kingdom

Employer's website

https://www.stuartroadsurgery.co.uk (Opens in a new tab)

Job description

Job responsibilities

Provision of adult immunisations.

Promoting health education and self-care

Management of Long Term Conditions - (eg. Asthma, COPD, Hypertension, Mental Health Review, Heart Failure) or willingness to train

Contributing to QOF, enhanced services, and practice development initiatives

Work within the SystmOne Clinical system to record consultations, manage recalls, and contribute to clinical audits.

Collaborate with GPs, pharmacists, practice nurses, HCAs and external services.

Support the practice in meeting QOF, IIF, and other long-term condition targets.

Provide ongoing education and lifestyle advice to empower patients in self-management.

Support service development and audit quality improvement initiatives.

Person Specification

Qualifications

Essential

• Registered Nurse with a valid NMC registration. Experience in delivering vaccinations and experience managing patients with long term conditions within primary or community care. Excellent communication, time management, and patient education skills, with a focus on empowering patients. Able to work independently while contributing effectively within a multidisciplinary team. Compassionate, proactive, and patient-centred approach to care.

Desirable

• Desirable criteria
• Knowledge and experience of SystmOne. Confident in managing some or all chronic disease areas.
• Preferably with Diploma or Degree in Long Term conditions Management.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Suttons Medical Group

Address

Sutton Medical Group

Trafalgar Square

Long Sutton

Spalding

Lincolnshire

PE12 9HB

United Kingdom

Employer's website

https://www.suttonsmedicalgroup.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Social prescribing empowers people to take control of their health and wellbeing. By providing an non-medical view in a medical setting, you can give time to individuals and focus on what 'matters to me'. Using this holistic approach, you can then connect people to community groups and statutory services for practical and emotional support.

You will need a good understanding of social prescribing, well-being and community services together with a good understanding of and ability to provide motivational and behavioral techniques.While the NHS is under ever increasing pressure we still try to spend time with patients to learn what really matters to them.

We want you to build trust and respect, providing non-judgemental and non-discriminatory support, respecting lifestyle choices, accepting those who are not ready but trying to understand what unique fears and hurdles they face around their health and wellbeing.

As Maya Angelou said: "People will forget what you said, people will forget what you did, but people will never forget how you made them feel."

If you have a particular interest in working with patients who are seeking asylum, this is an option.

Person Specification

Personal qualities and attributes

Essential

• Ability to actively listen, empathise with people and provide person-centred support in a non-judgemental way.
• Able to provide a culturally sensitive service, by supporting people from all backgrounds and communities, respecting lifestyles and diversity.
• Commitment to reducing health inequalities and proactively working to reach people from diverse communities.
• Able to support people in a way that inspires trust and confidence, motivating others to reach their potential, adapting to individual levels of ability and health literacy.
• Ability to communicate effectively, both verbally and in writing, with people, their families, carers, community groups, partner agencies, clinical professionals and other stakeholders.
• Able to work with others to reduce hierarchies and find creative solutions to community issues.
• Personal accountability, emotional resilience and ability to work well under pressure.
• Ability tow work flexibly and enthusiastically within a team or on own initiative.

Qualifications