Job description

Job responsibilities

This is an exciting and innovative post to support the needs of the local population living with mental health difficulties. The role holder will fulfil a first contact specialist mental health role within GP Practices across the Primary Care Network (PCN), seeing patients who would otherwise have traditionally seen a GP. Within the primary care setting, the role holder will work in a collaborative and multi-agency way. This will contribute to the safe and effective day to day operation of the PCN and the efficient and timely management of clinical enquiries and decision-making.

The post will sit within the GP Practices and will facilitate the interface between Primary Care and Secondary Mental Health Services to provide specialist advice and support, assessment, treatment, education and solution-focused approaches to the local Primary Care Teams, for patients and carers.

The role will offer expertise in networking and navigation to promote ease of access to a range of specialist mental health support services. This ensures that each person, once assessed, receives the best possible care in the right place at the right time and by the right supporting service.

The post holder will be an effective member of the multi-disciplinary team. They will be professionally accountable and responsible for patient care, undertaking initial assessment with signposting to appropriate services, or providing time-limited psycho-social therapeutic interventions directly, in e.g. GP surgeries, patients homes and other primary care settings. This will include providing clinical advice to GPs such as specialist opinion.

The post-holder will manage their daily clinics and act as a specialist advisor to GPs, fulfilling a pathway management function and providing short term interventions and support, in collaboration with GPs and other practice based mental health workers.

You will support the establishment of partnerships and networks with key stakeholders across the PCN and the wider mental health care system. You will offer advice to, or obtain advice for, the Primary Care Team on appropriate interventions and on-going patient care management.

You will develop links and foster a culture of partnership between Primary Care Teams and Mental Health Services, promoting clear communication and access to specialist knowledge and advice. This will include the facilitation of joint working with PCN, Secondary Care providers, and Voluntary Care Sector to increase the range of services/interventions available to the communities served.

You will provide clinical advice, consultation, and support to other care providers within primary, secondary, voluntary and statutory services as required.

You will collate and organise contemporaneous information about opportunities and resources in the local area which may be of benefit to patients referred to the service (e.g. voluntary and community organisations, educational and recreational opportunities).

The role includes facilitating sign posting to other appropriate services and undertaking very short-term interventions for patients with mild to moderate mental health difficulties (average length of time expected to be 6 weeks). Working alongside the PCN staff which could include a care coordination team and a social prescribing link worker.

You will work closely with the Primary Care Network, GPs and Social Prescribers/other practice-based mental health workers within the locality regarding the mental health needs of the practice population.

In line with the principles for community transformation, you will ensure systems/pathways are in place to enable smooth transition between primary care and secondary mental health services.

Due to the nature of the role it is essential that applicants can travel independently across the locality and have access to a suitable vehicle for business purposes. If necessary, adjustments can be considered in accordance with the Equality Act 2010.

This job advert may close early if a high volume of applications have been received. If interested, please apply for this post as soon as possible.

Person Specification

Qualifications

Essential

• Current professional registration with appropriate body in healthcare or social work.
• Evidence of Continuing Professional Development.
• Certificate in mentorship, teaching & assessing in clinical practice as appropriate to own profession
• If appropriate to professional registration, recognised sign-off mentor (or equivalent) for students or must be achieved within agreed timescale.
• Clinical Supervisor.
• Key skills in literacy, numeracy and ITQ level 2 (or equivalent)

Desirable

• If appropriate to professional registration, NMP (or willing to obtain)
• Leadership or management qualification
• Post-graduate qualification in a relevant area

Experience

Essential

• Significant experience working with people with mental ill health in a community setting.
• Working collaboratively with service users and their families/carers.
• Providing clinical supervision
• Mentoring students on practice placement experience.
• Working in a multi-disciplinary team
• Experience and involvement with quality improvement activities

Desirable

• Experience working in primary care.
• Experience working in a multiagency setting.
• Leadership or management experience

Knowledge

Essential

• Demonstrable knowledge to post- graduate level of evidence-based practice in caring for patients in the designated field.
• Knowledge of Stepped Care model.
• Understanding of relevant legislation (e.g. Mental Health Act, Mental Capacity Act).
• Care Programme Approach and its application in practice.
• Detailed understanding of Safeguarding and its application in practice
• Clinical Risk Assessment and Management and its application in practice.
• Clinical Governance and its application in practice
• Research and development methodology.
• Understanding of psychological models of care and treatment
• Demonstrable knowledge and experience of delivering psycho- social interventions and approaches
• Contemporaneous knowledge of recent health and social care policy and guidance on implications for practice

Skills

Essential

• Communicate complex and sensitive information effectively to patients, carers/families and all members of the multidisciplinary team.
• Work effectively as part of a multidisciplinary team and undertake lead professional responsibilities.
• Work effectively across complex organisations, pathways and services
• Provide effective clinical supervision, teaching, training and assessing in clinical practice.
• Write reports.
• Use multimedia materials for presentations in professional settings.
• Use approved breakaway techniques (within agreed timescale).

Personal Attributes

Essential

• Able to work in accordance with the Staff Compact and Trust Values and Behaviours.
• Compassionate in meeting the needs of vulnerable people and their families and carers.
• Able to engage with vulnerable people and work effectively in distressing and challenging circumstances.
• Able to work flexibly and co- operatively as part of a team
• Able to use own initiative and make decisions independently.
• Committed to continual quality and service improvement
• Self-aware and committed to professional and personal development.
• Committed to promoting a positive image of people with mental health conditions and learning disabilities
• Committed to promoting a positive image of the service.

Other Requirements

Essential

• Ability to travel independently in accordance with Trust policies and service need.
• This post is subject to a satisfactory Disclosure and Baring Service check

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Tees Esk and Wear Valleys NHS Foundation Trust

Address

Mowbray Square Medical Centre

Myrtle Square

Harrogate

HG1 5AR

United Kingdom

Employer's website

https://www.tewv.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Please see attached detailed Job Description and Person Specification for more information regarding this role.

Person Specification

Education

Essential

• GCSE & A Level equivalent
• DCR or BSC Hons in Radiology or equivalent qualification
• HCPC registration
• CPD Portfolio

Skills

Essential

• Ability to prioritise own workload
• Excellent analytical & problem solving skills
• Ability to clearly communicate and relate information concisely
• Evidence of independent organisational skills

Knowledge

Essential

• Knowledge & application of IR(ME)R 2017
• Knowledge and local NHS targets and initiatives
• Knowledge of CRIS and PACS

Desirable

• Quality Control

Experience

Desirable

• Minimum of 2 years NHS experience
• Mentor coaching experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

North West Anglia NHS Foundation Trust

Address

Doddington Hospital

Benwick Road

Doddington Hospital, March

PE15 0UG

United Kingdom

Employer's website

https://www.nwangliaft.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

1. Maintaining patient services.

Maintaining Admin rota with support from the Reception Team Lead, sourcing cover as required. Ensuring all HR and rota administration is completed on Practice Index.

Ensure the Receptionist Team Leader manages delivery of daily front and back desk tasks.

To support the reception team and completing such duties as a receptionist, as required.

Providing first-line support for the Receptionist Team Leader and reception team.

Providing Reception Team Lead training plans for induction training of new staff and existing staff.

Providing first point of contact for patients and visitors.

Communicating changes in systems and procedures to whole team.

Support in the processing of surgery lists and appointment requests.

Co-ordinating visits / on call.

Processing telephone messages.

Support in the processing of repeat prescriptions within the surgery timeframe.

Liaison between Quayside and pharmacies to address prescription issues.

Servicing requests for information.

Assist in the day-to-day logistic issue resolutions for the clinical team members.

Review and triage 'urgent list' daily and liaise with duty GP.

2. Providing administrative support by:

Liaising with Clinical Administrators Team Leader over staffing cover / tasks.

Processing results.

Processing Practice Notes.

Processing GP's trays.

Filing and retrieving paperwork systematically.

3. Maintaining the practice's IT systems by:

Liaising with the Clinical Data Quality Co-ordinator over IT systems / processes.

Embracing the developed use of IT.

Supporting patients' use of technologies.

4. Maintaining electronic records by:

Processing patient data.

5. Supporting the clinical team by:

Assisting at Vaccination / Immunisation Clinics.

6. Ensuring efficiency and safety by:

Opening and securing premises as rota requires.

Working within own level of competence at all times.

Other Responsibilities

1.To support the aims and ethos of the practice.

2.To attend Practice Team meetings regularly.

3.To contribute to the development of the practice.

4.To participate in annual Staff Appraisal process.

5.To take responsibility for own professional development, learning and performance.

6.To undertake training as required.

7.To demonstrate skills and activities to colleagues undertaking similar work.

8.To communicate effectively with all members of the practice team, patients and their carers.

9.To liaise effectively with external healthcare professionals and agencies to meet patients' needs.

10.To vary working pattern, by negotiation, according to the business needs of the practice.

11.To undertake any other duties as deemed reasonable by the practice.

Whilst every effort has been made to outline the main duties and responsibilities of the post, each individual task undertaken may not be identified.

This job description is current at the date shown but may be changed, in consultation with the postholder, to meet the developing business needs of the practice.

Person Specification

Experience

Desirable

• Experience of working in a GP Practice
• Experience of working with EMIS Web clinical system.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Quayside Medical Practice

Address

Chapel Street

Newhaven

East Sussex

BN9 9PW

United Kingdom

Employer's website

https://www.quaysidemedicalpractice.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Community Partnerships & Inclusion Lead Full Time or Part Time Salary £40,000 to £50,000 depending on experience Location: Kent - Remote with regular local attendance Help create a service where patient voice genuinely drives change. The Community Partnerships & Inclusion Lead will ensure the experiences, perspectives and priorities of people affected by ME/CFS and Long Covid actively inform service design, delivery and improvement. The role will build trusted relationships with patients, carers, community organisations, support groups and system partners, helping to ensure services are accessible, inclusive and responsive to the needs of a population that may face significant barriers to participation and engagement. This is a unique opportunity to work across Kent and Medway, bringing together residents, community organisations, healthcare partners and colleagues to improve services, tackle health inequalities and create meaningful change. About the service Cora Health has been selected by NHS Kent & Medway ICB to deliver a service providing specialist care for people affected by ME/CFS (Myalgic Encephalomyelitis/Chronic Fatigue Syndrome) or Long Covid. These conditions can have a profound impact on day-to-day life. Many people experience debilitating fatigue, difficulties with memory and concentration, and symptoms that can worsen following physical or mental exertion, affecting their ability to work, study, access healthcare and participate in their communities. We believe services are most effective when they are designed with the people who use them. This role will help ensure that the experiences, priorities and insights of people affected by ME/CFS and Long Covid inform how services are developed, delivered and improved. About the role As our Community Partnerships & Inclusion Lead, you'll be responsible for developing trusted relationships with communities, voluntary organisations, faith groups and system partners, ensuring local insight and lived experience inform service design and improvement. You'll support neighbourhood working, gather insight to understand the changing needs of local populations, and help develop inclusive approaches to engagement and involvement, recognising that some people may experience fatigue, cognitive difficulties or other barriers that make participation more challenging. This role combines strategic thinking with hands-on community engagement. One day you may be presenting at a partnership forum, and the next you could be attending a local community event, gathering feedback from residents, or helping shape a service improvement initiative. What you'll be doing Building strong relationships with community, voluntary, faith and advocacy organisations. Working alongside NHS partners, local authorities and neighbourhood teams to support joined-up engagement approaches. Leading meaningful patient and public involvement (PPI) and co-production activities. Reaching underserved and seldom-heard communities through targeted outreach. Gathering and analysing community insight to identify barriers, opportunities and priorities. Helping reduce health inequalities by ensuring services reflect the needs of local populations. Supporting community campaigns and initiatives, including programmes such as Flippin' Pain. Developing engagement plans and providing regular reports on activity, outcomes and impact. Contributing to population health assessment work by bringing together community insight and data to inform decision-making. What we're looking for You'll be an excellent relationship builder, adept at making connections and earning the trust of people from all backgrounds and communities, and passionate about inclusion, engagement and improving health inequalities. Experience working alongside people affected by long-term health conditions, disability, chronic illness or health inequalities would be particularly valuable. Experience of building partnerships across Kent and Medway, or a similar complex health, care or community system, would be advantageous Essential experience and skills Experience working with community groups, VCSE organisations, faith organisations or public sector partners. Experience delivering engagement, outreach or involvement activities that have led to positive change. Experience using feedback and insight to inform service improvement. Strong stakeholder engagement and relationship-building skills, with experience influencing across multiple organisations or sectors Excellent communication skills and the ability to adapt your approach for different audiences. Ability to organise and deliver projects independently while managing multiple priorities. Experience producing clear reports, updates and briefings. Understanding of community engagement, co-production and health inequalities. Desirable Experience working within the NHS, healthcare or integrated care systems. Experience engaging with underserved or seldom-heard communities. Knowledge of the Kent and Medway health and care system and its VCSE landscape. Experience interpreting community insight, population health information or engagement data. Why join Cora? At Cora Health, you'll be part of an organisation committed to improving lives through partnership, innovation and compassionate care. You'll have the opportunity to influence how services are developed, strengthen connections with local communities, and make a genuine difference to people's health and wellbeing. Additional information Regular travel across Kent and Medway is required. Some evening and weekend engagement activity may be required with notice. This role is subject to an Enhanced DBS check. Ready to make a difference? If you're passionate about community engagement, inclusion, co-production, reducing health inequalities, and supporting people impacted by long-term conditions we'd love to hear from you. Join us and help ensure local people have a real voice in shaping the services they use. Up to 30 days' holiday (plus public holidays) and an extra day for your Birthday Save pennies through accessing excellent discounts via our 'Boost' Benefits, access to health service discounts and a Blue Light Card Access our employee assistance program, including virtual GP appointments, Mental Health First Aid and Wellbeing Support Sustainable Electric Car Scheme and Cycle to Work

Person Specification

Qualifications

Desirable

• N/A

Experience

Desirable

• Experience working within the NHS, healthcare or integrated care systems.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Cora Health Group Limited

Address

Cora Health Group

Maidstone

Kent

TN12 6AW

United Kingdom

Employer's website

http://www.corahealth.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Helping others improve and turn their lives around there's no better feeling. Its what we do for thousands of people at more than 150 sites across the UK. Be a part of it.

We are looking for a confident and experienced Female Healthcare Assistant with a passion for delivering outstanding care.

You will be working 44 hours per week, shifts include working days, nights and alternate weekends.

*Due to the occupational needs, and the demands of the service we are only able to accept female applicants for this role*

Tupwood Gate Nursing Home, which is rated Good by the CQC and has been awarded Platinum Accreditation in the Gold Standards Framework for 4 years in a row, is located in the quiet residential town of Caterham in Surrey. The care and warmth at Tupwood Gate is clear to see the moment you arrive.

Tupwood Gate Nursing Home provides outcome focused care for adults who may be physically frail, a diagnosis of dementia or Alzheimers disease.

Tupwood Gate provide short stay or longer term care, offering award winning end of life care.

At Cygnet, our perks go way beyond pension schemes and excellent professional development.

You'll also enjoy shopping, travel and leisure discounts as well as a range of healthcare and financial benefits to support you to be happy both in and out of work.

Apply now to enjoy excellent career prospects while reaping the rewards of making a difference to others every day.

Your day-to-day

• Offer enhanced care with a flexible learning approach for all t he people in our care
• Provide guidance & encouragement through physical & emotional support
• Learn about individuals specific needs & provide help in the most appropriate way
• Assist with medical & welfare needs
• Report on medical & welfare needs as required
• Safeguard
• Maintain a safe, clean environment for all

You are

• Genuinely driven with a desire to make a real difference in peoples lives
• Experienced in a residential/nursing home setting
• An excellent communicator & a good team player
• Sensitive & intuitive with the energy required to provide a trusting, stimulating & varied environment
• Passionate about empowering & supporting service user independence

Why Cygnet?

We'll offer you

• £14.50 per hour increasing to £14.80 per hour at 3 months and £15.05 per hour at 18 months
• An opening to undertake further learning with our excellent apprenticeship scheme
• Regular coaching & appraisal
• Expert supervision & support
• Free Health Cash plan
• 24 hours free GP support line
• Free life assurance cover
• Free eye tests
• Car lease discounts
• Discounted gym membership
• Free mortgage broker and Insurance cover
• Pension scheme
• Employee NHS - discount savings & Cycle to Work scheme
• Smart Health Toolkit- Providing you with Fitness Programmes, Nutrition consultation and Health checks

Successful candidates will be required to undergo an enhanced DBS check.

Ready to make a positive change? Please click on the apply now link below.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

What next?

If you care about making a difference we want to talk to you.

Click the button to apply

Person Specification

General Requirements

Essential

• Please refer to job description above

Desirable

• Please refer to job description above

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Cygnet Health Care

Address

Caterham

CR3 6YE

United Kingdom

Employer's website

https://www.cygnethealth.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Provide high quality, patient centred primary care by assessing, diagnosing, and managing a broad range of acute and chronic conditions. Deliver consultations via face to face, telephone, and digital platforms, and develop appropriate management plans. Prescribe medications, request and interpret investigations, and make referrals to secondary care where required. Promote health and wellbeing through preventative care and patient education. Maintain accurate clinical records and work collaboratively within a multidisciplinary team to ensure safe, effective, and efficient patient care

Person Specification

Experience

Essential

• Experience of working in primary care/general practice
• Ability to assess, diagnose, and manage a wide range of medical conditions
• Excellent communication and interpersonal skills
• Commitment to high standards of patient care and safety
• Ability to work effectively within a multidisciplinary team
• Good organisational, time management, and IT skills
• Understanding of clinical governance and safeguarding responsibilities

Desirable

• Experience with SystmOne
• Teaching, training, or mentoring experience
• Involvement in quality improvement or audit

Qualifications

Essential

• Fully qualified GP with GMC registration and inclusion on the GP Register
• Licence to practise and evidence of ongoing CPD

Desirable

• Experience of working within the NHS
• Interest in a clinical specialism or service development

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

North Swindon Practice

Address

Home Ground Surgery

Thames Avenue

Swindon

SN25 1QQ

United Kingdom

Employer's website

https://www.northswindonpractice.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Within this role you will work with an established and supportive MDT. As with many services we currently use a blended model of virtual and face-to-face working which provides opportunities for flexibility. You will have knowledge, skills and experience of working across the range of complexity and severity in adult mental health and dementia.

We will expect the post holder to work collaboratively and flexibly with others to undertake assessments, develop and share psychological formulations and develop treatment plans.

You will be responsible for supporting with managing a caseload, assessing and planning treatment for your patients. Working with the patient to plan care and optimise treatment plans. Feeding back to the MDT and working within the team for the best outcome for the patient

Please find attached our Job Description and Person Specification for more detail and if you feel you have what it takes to make a difference in your local communities, click APPLY!

Person Specification

Qualifications

Essential

• Registered Nursing Associate - on the NMC Register Care certificate

Experience

Essential

• Previous experience of working in an NHS health care setting

Desirable

• previous experience working with people living with dementia

Skills

Essential

• Ability to work effectively as a team player under appropriate supervision and as part of the MDT

Other

Essential

• Ability to move between Trust sites as required by the needs of the service

Knowledge

Essential

• Understanding of the scope and the role of the Nursing Associate in the context of the team and the organisation, and how the role may contribute to service development

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Norfolk & Suffolk Foundation NHS Trust

Address

G Block

Hospital Road

Bury St Edmunds

IP33 3NR

United Kingdom

Employer's website

https://www.nsft.nhs.uk/Pages/Home.aspx (Opens in a new tab)

Job description

Job responsibilities

Job Description Receptionist

Job Title: Receptionist

Responsible to: Practice Manager/Reception Manager

Job Purpose: To ensure that the reception area of the Practice runs smoothly, provides a high level of service to patients, doctors, nurses and other members of the Practice team

Duties and Responsibilities

Telephone Duties

1. Making appointments

2. Prescription requests

3. Giving out results where appropriate

4. Ambulance transport bookings

5. Deal with Home visit requests

6. Deal with general enquiries

7. Contacting other providers

Reception Duties

8. Register new patients and temporary residents

9. Greet and direct patients and visitors

10. Booking appointments

11. Handing out prescriptions

12. Ensure outstanding queries are explained and handed over to next shift, as necessary

13. Respond to needs of our clinical team during surgery

14. Collect fees from patients for providing non-NHS services

15. Deal with general enquiries and complaints

16. Filing medical notes

Prescriptions

17. Dealing with requests for repeat prescriptions

18. Raising prescriptions as per Practice protocols

19. Dealing with queries relating to repeat prescriptions

General

20. Input and extract information from Practice computer system

21. Observe health and safety guidelines at all times

22. General housekeeping (e.g. keeping reception and waiting areas tidy)

23. Maintain Confidentiality at all times

24. To participate and continue Personal Development

25. To observe Equality & Diversity guidelines at all times

26. To treat all patients, colleagues and visitors with Dignity and Respect at all times.

27. Any other reasonable duties as necessary

Person Specification

Qualifications

Essential

• GCSE grade A to C in English and Maths

Experience

Essential

• Experience of working within a reception/administration team. Experience of dealing with the general public (Face to Face and over the telephone) Excellent telephone manner Confident with IT systems

Desirable

• Experience of working within NHS / GP surgery Experience of working with clinical systems

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Jubilee Gardens Medical Centre

Address

Jubilee Gardens

Southall

UB1 2TJ

United Kingdom

Employer's website

https://www.jubileegardensmedicalcentre.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

• The Department of Blood Sciences is comprised of Clinical Biochemistry, Haematology/Blood Transfusion and Immunology.
• The Blood Sciences Department is located at both the Freeman and RVI hospital sites whilst providing a service to the whole Trust and to Primary Care as well as being a regional and national reference laboratory for other Trusts.
• The post holder will manage all technical staff in Blood Sciences (Senior BMS, BMS, Trainee BMS, Associate Practitioners, Senior Healthcare Science Assistants, Healthcare Science Assistants (HCSA) and clerical staff).
• The post holder is responsible for the provision of an effective scientific service within the Blood Sciences Department, to The Newcastle upon Tyne Hospitals NHS Foundation Trust, General Practitioners, other NHS Trusts and other users of the service. This will involve using highly developed knowledge and organisational skills and the post holder will be the lead specialist in that field (shown in the organisation chart).
• To provide specialised scientific knowledge and to work as a member of the team to assess, plan and contribute to the provision of a specialised service.
• Routinely operate laboratory equipment, including microscopy where necessary, reporting all appropriate specimens and referring any abnormalities on for medical opinion.
• To provide a patient focussed service in relevant wards and clinics. This involves capillary or venous phlebotomy services and providing a near patient testing service so that immediate results are issued for action by clinical staff.
• To ensure laboratory diagnostic tests and procedures - including those on "High Risk" specimens - are performed accurately and efficiently and judgement used in determining if further tests / procedures are necessary.
• To use advanced levels of knowledge and experience to coordinate activity in all laboratory and point of care areas whilst directing other staff members.
• To assess all blood and body fluid samples and report all cases not requiring medical opinion.
• To undertake internal and external quality control of all aspects of the Blood Sciences test repertoire to ensure highest quality of service from all performed tests.
• To ensure laboratory diagnostic tests and procedures are performed accurately and efficiently and results validated macroscopically and microscopically and judgement used in determining if further tests/procedures are necessary.
• To ensure that the performance of laboratory equipment within the section complies with standards and in the event of failure or mal-function takes prompt and appropriate action to ensure continued running of the section.
• To ensure that Blood Sciences conforms to all internally and externally defined quality standards.
• To work in compliance with local health and safety rules to ensure a safe working environment for you, colleagues and visitors. To adhere to department and Trust Health and Safety policies (including COSHH, Risk assessments and Standard Operating Procedures) and to report any non-compliances.

Person Specification

QUALIFICATIONS

Essential

• Accredited Degree
• Registration with Health and Care Professions Council
• Further specialist qualification (Fellowship of Institute of Biomedical Science/Masters degree)

Desirable

• Management qualification

SKILLS

Essential

• Evidence of effective leadership skills
• Strong analytical, organisational and planning skills
• Able to understand complex problems quickly and to identify workable solutions
• Evidence of effective team building skills
• Ability to multitask
• Good hand eye co-ordination

Desirable

• Keyboard and IT related skills

KNOWLEDGE, TRAINING and EXPERIENCE

Essential

• Previous experience in a Senior BMS role with supervisory responsibilities in a Blood Sciences related discipline
• Extensive experience and in depth specialist knowledge of Clinical Biochemistry, Haematology or Immunology
• Broad experience of all the main sections of a Blood Sciences related discipline
• Promote and partake in Continuous Professional Development
• Firm understanding of UKAS accreditation requirements
• Experience of implementing automation in Blood Sciences
• Experience of writing SOPs
• Experience of quality issues in Blood Sciences (Audit, EQA & IQC)
• Practical experience of management
• Experience in training
• Working knowledge of Health & Safety issues
• Experience of problem solving and maintaining and trouble shooting equipment
• Sound working knowledge of the Data Protection Act

Desirable

• Experience of dealing with grievance procedures
• Experience of Appraisal system
• Experience of stock control
• Experience of and training in undertaking staff appraisals

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

The Newcastle upon Tyne Hospitals NHS Foundation Trust

Address

Freeman Hospital

317 01 Freeman Hospital

NE7 7DN

United Kingdom

Employer's website

https://careers.nuth.nhs.uk/why-us (Opens in a new tab)

Job description

Job responsibilities

Core Clinical Responsibilities

• Manage face-to-face, telephone, and remote/video patient consultations.
• Diagnose and treat acute and chronic illnesses.
• Make safe, independent decisions and create patient care plans.
• Prescribe medications and handle repeat prescription requests.
• Make appropriate clinical referrals to secondary or community care.
• Complete occasional home visits if deemed clinically necessary.

• Process lab results, clinical letters, and workflow tasks promptly.
• Maintain accurate, contemporaneous patient records using clinical system EMIS Web .
• Engage in clinical governance, audits, and Quality Outcomes Framework (QOF) workflows.
• Attend internal practice meetings and multidisciplinary team (MDT) updates.

• Full GMC registration with a license to practice and entry on the UK GP Register.
• Inclusion on a local NHS Medical Performers List.
• Commitment to ongoing Continuing Professional Development (CPD) and annual appraisals

Person Specification

Personal qualities

Essential

• Polite and confident
• Flexible and cooperative
• Motivated, forward thinker
• Problem solver with the ability to process information accurately and effectively, interpreting data is required
• High levels of integrity and loyalty
• Sensitive abd empathetic in distressing situations
• Ability to work under pressure / in stressful situations
• Effectively able to communicate and understand the needs of the patient
• Commitment to ongoing professional development

Experience

Essential

• Qualified GP
• MRCGP

Qualifications

Essential

• Qualified GP
• MRCGP
• Full GMC Registration
• National Performers List Registration
• Appropriate defence indemnity
• Eligibility to practice in the UK independently
• Experience of working in a primary care environment
• Experience of continued professional development
• Experience of quality improvement and clinical audit
• Experience of medicines management
• General understanding of the GMS contract
• Excellent communication skills (written and oral)
• String IT skills
• Clear, polite telephone manner
• Competent in the use of Office and Outlook
• Emis & Docman user skills
• Effective time management (planning & organising)
• Ability to work as a team member and autonomously
• Excellent interpersonal skills
• Problem solving & analytical skills
• Ability to follow clinical policy and procedure

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Gosford Hill Medical Centre

Address

Gosford Hill Medical Centre

167 Oxford Road

Kidlington

Oxfordshire

OX5 2NS

United Kingdom

Employer's website

https://www.gosfordhillmc.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

The post holder will provide high-quality, evidence-based medical care to the patients of Heaton Mersey Medical Practice, working within the NHS framework and adhering to GMC guidelines. As a valued member of the clinical team, you will contribute to ongoing practice development, maintain excellent clinical standards, and work collaboratively with colleagues to meet the needs of our patient population.

Key Responsibilities

• Provide medical services to patients in line with GMS/PMS contract requirements

• Conduct face-to-face, telephone, video and online consultations

• Manage acute, chronic and minor illness presentations

• Carry out home visits when clinically appropriate

• Maintain accurate and timely patient records using EMIS Web

• Issue prescriptions and manage medication reviews in line with best practice

• Interpret and act on diagnostic test results appropriately

• Participate in the management of long-term conditions and QOF delivery

• Support the practice with enhanced services and local incentive schemes

• Work collaboratively with GPs, nurses, healthcare assistants, pharmacists, and administrative staff

• Attend and contribute to regular clinical and team meetings

• Assist in training and supervision of medical students and junior staff (if applicable)

• Participate in audit, clinical governance, and quality improvement initiatives

• Engage with the local Primary Care Network (PCN) where relevant

• Complete tasks and referrals in a timely and safe manner

• Provide appropriate documentation for patient reports, insurance, and other third-party requests

• Follow up on communications from secondary care and community services

• Maintain full GMC registration and comply with revalidation requirements

• Participate in annual appraisals and maintain a personal development plan

• Attend appropriate CPD events and in-house training

• Engage in peer review and reflective practice

Person Specification

Qualifications

Essential

• Qualified GP
• MRCGP
• Vocational Training Certificate or equivalent JCPTGP
• General Practitioner (Certificate of Completion of Training CCT)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Heaton Mersey Medical Practice

Address

460 Didsbury Road

Heaton Mersey

Stockport

Cheshire

SK4 3BT

United Kingdom

Employer's website

https://www.heatonmerseymedicalpractice.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Clinical Administrator

Operating Telecommunications System

Receive and make Practice telephone calls, e.g. dealing with patient queries.

Maintaining telephone directory of necessary telephone contacts.

Receiving and recording messages for Doctors and other members of staff, ensuring that any information about unresolved matters is passed on.

Operation Of Computer Clinic System

Adding and cancelling appointments on computerised system.

Identifying patient details, collate information and pass to navigation team.

Reporting faults with hardware or software relating to Emis medical system to supervisor.

Inputting requests for Home Visits onto the computer.

Using Electronic Mail to send and receive messages, internally and externally.

Receive and Assist Patients

Deal with patient enquires including registering patients, explaining surgery procedures and giving general advice relating to non-clinical issues.

Identify and pass on patient prescription sheets.

Collect and record dispensing/private fees and provide receipts where applicable.

Inform patients of complaints procedures and log any informal complaints.

Order ambulance transport for patient when required.

Navigation

Using our triage system to book appropriate appointments for patients

Cancelling appointments when requested

Working through emails and tasks and signposting patients for best care

Stock Control

Ensuring an adequate supply of stationary, documents, bottles etc.

Maintain Reception Area

Making sure any displays/patient notices are kept tidy and up to date.

Making sure the reception desk is attended at all times.

Security of Premises

Opening and closing premises when necessary.

ANY OTHER DUTIES APPROPRIATE TO THE POST AS DESIGNATED BY THE PARTNERS.

Person Specification

Skills

Essential

• Excellent communication skills (Written and Oral)
• IT skills
• Time Management and the ability to work to deadlines
• Negotiation and conflict management
• Problem solving skills
• Interpersonal skills

Desirable

• Typing skills (preferably in a medical environment)

Experience

Essential

• Practical experience of working with others
• Experience of using own initiative
• Experience of customer service

Desirable

• Experience of working within a General Practice Reception environment
• Practical experience of Emis or other medical computerised recording systems

Knowledge

Desirable

• An understanding of a General Practice Reception environment

Behaviours

Essential

• Planning and organising
• Performing under pressure
• Adaptability
• Team working
• Self motivated
• Flexibility
• Confidentiality

Qualifications

Essential

• Good standard of general education
• Standard Grade Mathematics or Equivalent
• Standard Grade English or Equivalent

Desirable

• NVQ in Customer Service or Administration

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Bradley's Practice

Address

Buckley Medical Centre

Alltami Road

Buckley

Flintshire

CH7 3PG

United Kingdom

Employer's website

http://www.bradleyspractice.wales.nhs.uk/home (Opens in a new tab)

Job description

Job responsibilities

Main responsibilities:

• Type letters, reports and associated documentation as required.
• Liaise with external agencies such as hospitals and community services, ensuring referrals are processed efficiently and in the required format.
• Manage all enquiries in an effective manner
• Manage and action all incoming emails
• Accurately input and update data in the patient's healthcare records as necessary
• Process referrals using the electronic referral system (ERS)
• Answer incoming phone calls, transferring calls or dealing with the callers/patients queries appropriately
• Manage all administrative queries as necessary including Docman and EMIS tasks and rapid access and reports.
• Run system searches including ERS Worklists, and report on outstanding referrals, ensuring patient records and referring GPs are kept up to date.
• Process and transcribe orthopaedic clinic dictations on Lexacom
• Support all clinical staff with general administration tasks as requested.

Person Specification

Experience

Essential

• Previous experience of working in a GP Practice or healthcare setting
• Experience of working in a busy environment working to tight deadlines
• Experience working in an environment with direct patient contact

Desirable

• Experience of working as a Medical Secretary
• Knowledge of the NHS e-Referral Service
• Knowledge of EMIS, Lexacom and Docman
• Knowledge of local hospitals

Skills

Essential

• Ability to communicate effectively with people at all levels by telephone, email and face to face
• Excellent attention to detail and literacy skills
• Excellent organisation skills with the ability to prioritise and multi-task
• Able to work under pressure and to deadlines
• Able to work well as part of a team
• Tact, diplomacy and sensitivity
• Flexibility and confidentiality
• Strong IT skills

Desirable

• Minute taking

Qualifications

Essential

• Minimum Grade C (4) GCSE or equivalent in English Language and Maths or equivalent qualification

Desirable

• Medical Secretary Course/Diploma
• Medical Terminology Course

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Park Surgery

Address

116 Kings Road

Herne Bay

Kent

CT6 5RE

United Kingdom

Employer's website

https://www.parksurgery.net/ (Opens in a new tab)

Job description

Job responsibilities

To provide and maintain a high standard of nursing care for patients attending the practice, working in line with professional standards, national and local clinical guidance, practice policies and their own scope of competence.

Key responsibilities will include:

Clinical care

• Deliver evidence-based nursing care to patients across the practice population
• Undertake holistic assessments and provide patient-centred care
• Carry out long-term condition reviews in line with national, local and practice guidance
• Support patients with diabetes, asthma, COPD, hypertension, cardiovascular disease and other nurse-appropriate long-term conditions
• Encourage self-care, lifestyle change and shared decision-making
• Undertake routine nursing procedures, injections, venepuncture, urinalysis and blood pressure monitoring
• Administer immunisations and vaccinations in line with current protocols and patient group directions, where applicable
• Undertake cervical screening
• Provide health promotion, screening and prevention advice

Long-term condition management

• Work towards, or maintain, competence across the general range of practice nurse long-term condition reviews
• Recognise when patients require GP, pharmacist or specialist input and refer appropriately
• Support QOF, recalls, reviews and chronic disease registers
• Use appropriate templates, coding and clinical documentation to support safe care and practice performance

Team working

• Work collaboratively with GPs, nurses, healthcare assistants, pharmacists, physician associate colleagues, administration teams and external services
• Communicate effectively with patients, carers and colleagues
• Support continuity, safe handover and joined-up care
• Contribute to a positive, respectful and supportive team culture

Governance, safety and quality

• Maintain accurate, clinical records
• Work within NMC professional standards and the post holders own scope of practice
• Follow practice policies and procedures, including infection prevention and control, safeguarding, chaperoning and confidentiality
• Participate in audit, learning events, significant event reviews and quality improvement where appropriate
• Complete mandatory training and take part in appraisal and continuing professional development

Flexibility

• Work across Eccleston and Croston (if required)
• Support seasonal campaigns, including flu and any other vaccination programmes
• Undertake other duties appropriate to the role and level of competence, depending on service need

Person Specification

Qualifications

Essential

• Registered Nurse qualification
• Current Nursing and Midwifery Council registration with a valid PIN
• Evidence of continuing professional development
• Willingness to undertake further training relevant to general practice nursing
• Immunisation and vaccination training
• Diabetes, asthma, COPD or cardiovascular disease training

Desirable

• Cervical cytology qualification
• Long-term condition management training
• Independent prescribing qualification
• Contraception or womens health training
• Travel health training

Experience

Essential

• Reliable and adaptable
• Willingness to learn and develop
• Able to prioritise workload safely
• Good attention to detail
• Kind, professional and patient focused approach

Desirable

• Experience of working in a GP Practice
• Experience of using Emis

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

The Village Surgeries, Croston and Eccleston

Address

Doctors Lane

Eccleston

Leyland

PR7 5RA

United Kingdom

Employer's website

https://www.crostonvillagesurgery.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job summary

We are a busy, 21,000 general practice in beautiful Stratford upon Avon looking for a HCA with a flexible approach, can-do attitude and a strong commitment to the aims and values of primary care to join our friendly, professional team. The practice has a good CQC rating in all areas and prides itself on maintaining high standards of care.

Person Specification

Qualifications

Essential

• Qualified HCA Level 3 or above

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Trinity Court Surgery

Address

Trinity Court Surgery

Arden Street

Stratford-upon-avon

Warwickshire

CV37 6HJ

United Kingdom

Employer's website

https://www.trinitycourtsurgery.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Key Duties and Responsibilities

1. To provide personalised support to individuals, their families and carers to take control of their wellbeing, live independently and improve their health outcomes

1. To develop trusting relationships by giving people time and focus on what matters to me

1. To manage and prioritise your own caseload in accordance with the needs, Teldoc priorities and any urgent support required by individuals on the caseload

1. To have a strong awareness and understanding of when it is appropriate or necessary to refer people back to other health professionals or agencies, when what the person needs is beyond the scope of this SPLW role

1. To work as part of a multi-disciplinary team in a patient facing role using expert knowledge within the SPLW areas and to promote social prescribing and its role in self-management

1. To work together with all local partners to collectively ensure that local VCSE organisations and community groups are sustainable and that community assets are nurtured

1. To build relationships with key staff in GP practices within the local Primary Care Network (PCN), attending relevant meetings, becoming part of the wider network team, giving information and feedback on social prescribing

1. To ensure that social prescribing referral codes are inputted to EMIS system and that the persons use of the NHS can be tracked, adhering to data protection legislation and data sharing agreements with the CCG

1. To liaise with the practices and, where practicable, to standardise the social prescribing process across the PCN

1. To work in partnership with all local agencies to raise awareness of social prescribing and how partnership working can reduce pressure on statutory services, improve health outcomes and enable a holistic approach to care

1. To be proactive in encouraging self-referrals and connecting with all local communities, particularly those communities that statutory agencies may find hard to reach

1. To meet people on a one-to-one basis, making home visits where appropriate within organisations policies and procedures giving people time to tell their stories and focus on what matters to me and building trust with the person, providing non-judgemental support, respecting diversity and lifestyle choices. The role requires working from a strength-based approach focusing on a persons assets

1. To be a friendly source of information about wellbeing and prevention approaches

1. To help people identify the wider issues that impact on their health and well-being such as debt, poor housing, being unemployed, loneliness and caring responsibilities

1. To help people maintain or regain independence through living skills, adaptations, enablement approaches and simple safeguards

1. To participate in the management of patient complaints when requested to do so and participate in the identification of any necessary learning brought about through incidents and near-miss events

1. To work with individuals to co-produce a simple personalised support plan s. Where people may be eligible for a personal health budget, to help them to explore this option as a way of providing funded, personalised support to be independent, including helping people to gain skills for meaningful employment, where appropriate

1. To forge strong links with local VCSE organisations, community and neighbourhood level groups, utilising their networks and building on whats already available

1. To work with your line manager to undertake continual personal and professional development, taking an active part in reviewing and developing the roles and responsibilities

1. To work with your line manager to access regular clinical supervision, to enable you to deal effectively with the difficult issues that people present

1. To undertake all mandatory training and induction programmes

Confidentiality:

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
• In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & safety:

The post-holder will oversee a full range of promotion and management their own and others health and safety and infection control, as defined in the practice Health & Safety policy, the practice Health & Safety manual, and the practice Infection Control policy and published procedures. This will include (but will not be limited to):

• Using personal security systems within the workplace according to practice guidelines
• Awareness of national standards of infection control and cleanliness and regulatory / contractual / professional requirements, and good practice guidelines
• Active observation of current working practices across the practice in relation to infection control, cleanliness and related activities, ensuring that procedures are followed and weaknesses / training needs are identified, escalating issues as appropriate
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks across clinical and patient process
• Making effective use of training to update knowledge and skills, and initiate and manage the training of others across the full range of infection control and patient processes
• Monitoring practice facilities and equipment in relation to infection control, ensuring that provision of hand-cleansing facilities, wipes etc. are sufficient to ensure a good clinical working environment. Lack of facilities to be escalated as appropriate.
• Actively identifying, reporting, and correction of health and safety hazards and infection hazards immediately when recognised
• Keeping own work areas and general / patient areas generally clean, sterile, identifying issues and hazards / risks in relation to other work areas within the business, and assuming responsibility in the maintenance of general standards of cleanliness across the business in consultation (where appropriate) with other sector managers
• Demonstrate due regard for safeguarding and promoting the welfare of children and adults.

Equality and diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional development:

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Communication:

The post-holder should recognise the importance of effective communication within the team and will strive to:

Communicate effectively with own and other team members

Communicate effectively with patients and carers

Recognise peoples needs for alternative methods of communication and respond accordingly.

Contribution to the Implementation of Services:

The post-holder will:

Apply practice policies, standards and guidance.

Participate in audit where appropriate.

Other Duties: This job description is intended as an outline of the general areas of activity in which the post holder will be expected to participate. It may be reviewed and amended according to the changing needs of the Practice. Changes will be undertaken in discussion with the post holder.

Safeguarding:

The Practice is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment.

Infection Control:

As an employee you have a responsibility to abide by all Infection Control Guidelines provided by the Practice.

Probationary Period:

This post is subject to the requirements of a six month probationary period for new staff only.

Smoke Free Policy

There is a smoke free policy in operation in Teldoc. In accordance with this policy smoking is discouraged and is not permitted anywhere within the buildings or within 15 metres of Teldoc main buildings.

Person Specification

Other

Essential

• Access to own transport and ability to travel across the locality on a regular basis, including to visit people in their own home

Personal Attributes

Essential

• Ability to listen, empathise with people and provide person centred support in a non-judgemental way
• Able to get along with people from all backgrounds and communities, respecting lifestyles and diversity
• Ability to communicate complex and sensitive information effectively with people at all levels by telephone, email and face to face
• Ability to identify risk and assess/manage risk when working with individuals
• Demonstrate personal accountability, emotional resilience and works well under pressure
• Knowledge of and ability to work to policies and procedures, including confidentiality, safeguarding, lone working, information governance, and health and safety

Skills and Knowledge

Essential

• Understanding of the wider determinants of health, including social, economic and environmental factors and their impact on communities
• An understanding of the range of support and services available to people in Telford & Wrekin
• Excellent communication skills and confidence in networking with other stakeholders.
• Ability to work as a team member and autonomously.
• Clear, polite telephone manner
• Excellent organisational and time management skills and ability to prioritise a busy workload.
• Computer literate and confident working with common applications (e.g. Microsoft Office).

Desirable

• Knowledge of Health & Social Care networks in the community.

Qualifications

Essential

• Applicants must have a good standard of general education with English and Maths to GCSE level A* to C

Desirable

• Training in motivational coaching and interviewing or equivalent experience

Experience

Essential

• Experience of working directly in a community development context, adult health and social care, learning support or public health/health improvement (including unpaid work)

Desirable

• Experience of working with the VCSE sector (in a paid or unpaid capacity), including with volunteers and small community group

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Teldoc

Address

Limes Walk

Oakengates

Telford

Shropshire

TF2 6JJ

United Kingdom

Employer's website

https://www.teldoc.org/ (Opens in a new tab)