Job description

Job responsibilities

Care Navigator

Line manager

Reception Supervisor

Accountable to

Practice Manager

Hours per week

Up to 37.5 hours per week

Job summary

The Care Navigator is the first point of contact for patients contacting our GP surgery. This can be via a variety of methods, including telephone, face to face, online consultation service and email. The purpose of the role is to optimise the patients journey, taking every opportunity to ensure that requests are managed appropriately whilst delivering the a high quality of service.

Primary responsibilities

Answering high volume calls from our patients in an efficient and courteous manner.

Putting patients at ease and providing clear, concise information.

Taking clear and concise notes of patient interactions and ensuring these are documented accurately in the SystmOne clinical software tool.

After appropriate training, triaging patient calls using a variety of questioning techniques in order to develop a full picture of the nature of the patients problem and then signposting the patient to the appropriate care.

Identifying potentially serious problems and bringing those to the immediate attention of the correct clinician.

For less serious or routine problems, working with the patient to identify an appropriate timeframe for them to be seen, and the appropriate professional to see them.

Building and maintaining strong relationships with all direct team members, clinicians and recognising healthcare professionals in the practice as a scarce resource to be used appropriately.

Developing and maintaining an in-depth knowledge and understanding of the services provided in the practice and in the wider health community and being able to use this knowledge to guide the patient to that service.

Dealing appropriately with instructions and queries from clinicians and outside agencies.

Covering the reception desk and dealing with patient enquiries face to face.

Following practice standard operating procedures as set out in the practices Care Navigation & Administration Handbook.

Dealing with patient requests received via the online consult system.

Responding to email requests received.

Actioning tasks in SystmOne Workflow.

Supporting the pharmacy team with patient prescription requests.

Maintaining strict confidentiality in relation to all issues concerned within requirements of the Data Protection Act 1984, Information Governance and Caldicott Principles.

Remaining up to date with all statutory and mandatory training.

Additional responsibilities

Confidentiality:

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health & other matters. They do so in confidence & have the right to expect that staff will respect their privacy and act appropriately

In the performance of the duties outlined above, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential

Health & Safety:

The postholder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include:

Using personal security systems within the workplace according to Practice guidelines

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks

Making effective use of training to update knowledge and skills

Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards

Reporting potential risks identified

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, & current legislation
• Respecting the privacy, dignity, needs & beliefs of patients, carers and colleagues
• Behaving in a manner which is welcoming to & of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Communication:

The post-holder should recognize the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members
• Communicate effectively with patients and carers
• Recognize peoples needs for alternative methods of communication and respond accordingly

The person specification for this role is detailed below.

Person specification Care Navigator

Qualifications

Desirable

GCSE Maths and English grade C

Experience

Desirable

Experience of working with the general public

Experience of working in a primary care environment

Experience of working with sensitive data and maintaining confidentiality

Experience of chronic disease management

Experience of SystmOne

Skills

Desirable

Excellent communication skills (written and oral)

Effective time management (planning and organising)

Ability to work as a team member and autonomously

Good interpersonal skills

Problem solving and analytical skills

Ability to follow clinical policy and procedure

Personal qualities

Essential

Desirable

Polite and confident

Flexible and co-operative

Sensitive and empathetic in distressing situations

Ability to work under pressure/in stressful situations

Effectively able to communicate and understand the needs of the patient

Punctual and committed to supporting the team effort

Other requirements

Essential

Disclosure Barring Service (DBS) check

Person Specification

Qualifications

Essential

• GCSE grade A to C in English and Maths

Desirable

• -

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Hillfoot Surgery

Address

126 Owlcotes Road

Pudsey

West Yorkshire

LS28 7QR

United Kingdom

Employer's website

https://www.hillfootsurgery.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Patient Advisor

Job Description

Job title: Patient Advisor

Responsible to: Charlie Coney (Lead Patient Advisor)

Accountable to: GP Partners and Practice Manager

Job Summary

Undertake a wide range of administrative and reception duties and provide general support to the multidisciplinary team. Duties to include, greeting and directing patients, dealing with phone enquiries, making appointments, handling prescription requests and assisting patients as required.

Main duties and responsibilities

Providing an efficient and friendly reception service for all patients and visitors to our surgery

Providing accurate, efficient and effective administrative support to doctors and other members of the clinical team at our surgery

Making appointments, dealing with telephone enquiries and processing online enquiries

Specific duties

Reception

Dealing with all general enquiries and making appointments for patients

Taking messages and passing the information on to the intended recipient

Monitoring patient appointments and keeping patients informed of any delays

Advising patients about different practice procedures (e.g. registering as a new patient and ordering prescriptions)

Keeping reception area clean and tidy

Receiving clinical samples from patients

Receiving payments for private fees, issuing receipts

Opening and closing the Practice and setting the alarms when required

Repeat Prescriptions

Preparing repeat prescriptions for GPs to sign and issue through Electronic Prescribing System

Dealing with prescription enquiries from patients and pharmacists

Filing prescriptions ready for collection

Administration

Providing general administrative support to the clinical team

Undertaking a wide range of administrative duties including processing mail, e-mails, word processing and photocopying

Processing patient requests received through Anima online triage

Scanning and linking consultant letters and test results to patient records

Booking appointments for patient recalls and updating the patient records appropriately

Ensuring correspondence, reports and results are filed appropriately

Arranging emergency and urgent patient transport when requested by a GP

Other requirements of the post

Feedback any relevant patient related information to Nurses or Doctors

Work as an effective team member with all administrative and clinical colleagues at the Practice

Follow all practice policies, procedures and protocols including those in the staff handbook

Contribute to the development and improvement of patient services

Attend meetings with other clinical and administrative colleagues

Maintain a good relationship with patients, relatives, carers, other health and social care colleagues and voluntary organisations

Respect privacy, dignity, needs and beliefs of patients and carers

Act in a way which is welcoming to the individual, which is non-judgemental and respectful of their circumstances, feelings and rights

Provide cover for colleagues who are absent from work due to sickness or holidays

Education and development

Participate in any training and development activities arranged by the Practice

Complete mandatory e-learning training

Participate in an annual performance review

Maintain an awareness of all practice policies and procedures.

Confidentiality

Maintain confidentiality relating to patients, staff, visitors and general practice business

Uphold the Caldicott Report Principles with respect to the confidentiality of patient identifiable information

Comply fully with the Data Protection Act 1988 and General Data Protection Regulations 2018

Health and Safety

Be aware of an employees responsibilities under the Health and Safety at Work Act (1974)

Take care of your own health and safety, and not interfere with or misuse, anything provided for your health and safety or welfare

Cooperate with employers to ensure compliance with health and safety requirements

Report all non-clinical and clinical accidents or incidents promptly and when requested, co-operate with any investigations undertaken

Security

Remain vigilant at all times and report any suspicious activity to your line manager

Keep surgery keys and fobs safe

Not sharing door access codes or alarm codes

Ensuring that all external doors and windows are closed and setting the intruder alarm if you are the last person to leave the building

Equality, Diversity and Inclusion (EDI)

Demonstrate a positive attitude towards EDI and not discriminate against patients, their families or colleagues on the grounds of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation.

Person Specification

Qualifications

Desirable

• We are looking for people who have the following skills:
• Confident communication skills both in person and on the phone
• Enthusiasm, motivated and with a robust sense of humour
• Ability to work as part of team and help develop ideas and improvements in how we work
• Confidence in using a computer
• It will be highly desirable to have some knowledge of the following IT packages:
• Outlook
• Word
• Excel
• Web based programmes

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Cleevelands Medical Centre

Address

Sapphire Road

Bishops Cleeve

Cheltenham

Gloucestershire

GL52 7YU

United Kingdom

Employer's website

http://www.cleevelandsmedicalcentre.org.uk/ (Opens in a new tab)

Job description

Job responsibilities

* To work as the Clinical Pharmacist working on Practice needs and helping to develop the current Pharmacist Team, and to further develop and maximise patient health while reducing the workload of GPs

* To act within their professional boundaries, supporting and working alongside Pharmacy Technician(s) in General Practice to develop, manage and mentor them

* The post holder will work as part of a multi-disciplinary team in a patient-facing role. The post holder will take responsibility for areas of chronic disease management within the Practice and undertake clinical medication reviews, including structured medication reviews (SMR), monitor electronic repeat dispensing (eRD) prescribing, evaluate prescribing in line with local and national guidelines, review emerging evidence/research and liaise with community pharmacy representatives to proactively manage patients with complex polypharmacy

* The post holder will provide primary support to General Practice staff with regards to prescription and medication queries. They will help support the repeat prescriptions system, deal with acute prescription requests, and medicines reconciliation on transfer of care and systems for safer prescribing, providing expertise in clinical medicines advice while addressing both public and social care needs of patients in the GP Practice

* The post holder will provide clinical leadership on medicines optimisation and quality improvement and manage some aspects of the quality and outcomes framework (QOF) and enhanced services, including the Investment and Impact Fund (IIF)

* The post holder will ensure that the Practice integrates with community and hospital pharmacy to help utilise skill mix, improve patient outcomes, ensure better access to healthcare and help manage workload, which may involve optimising the use of digital technologies. The role is pivotal to improving the quality of care and operational efficiencies so requires motivation and passion to deliver excellent service within General Practice

* The post holder will already be a non-medical prescriber but will be supported to develop their scope of practice in line with the needs of the Practice but also their own training needs analysis discussed with their Line Manager

* See (where appropriate) patients with single or multiple medical problems where medicine optimisation is required (e.g. chronic obstructive pulmonary disease (COPD), asthma). Review the ongoing need for each medicine, a review of monitoring needs and an opportunity to support patients with their medicines taking ensuring they get the best use of their medicines (i.e. medicines optimisation). Make appropriate recommendations to GPs/other clinical colleagues or prescribe autonomously where appropriate for medicine improvement

* Undertake clinical medication reviews with patients and make appropriate recommendations to GPs/other clinical colleagues or prescribe autonomously where appropriate for medicine improvement

* Lead on the development of the SMR plan working collaboratively with the Clinical Pharmacists, key PCN colleagues such as Care Home Matrons and the ICB Medicines Management Team. Lead on collating progress reports from each Practice to feedback to the PCN and Practices

* Managing caseload for patients with common/minor/self-limiting ailments while working within a scope of practice and limits of competence. Signposting to community pharmacy and referring to GPs/other clinical colleagues where appropriate. Working with colleagues (including community pharmacies) to promote the use of the Community Pharmacist Consultation Service (CPCS)

* Provide patient facing clinics for those with questions, queries and concerns about their medicines in the Practice

* Answer all medicine-related enquiries from GPs, other Practice staff, other Healthcare Teams (e.g. community pharmacy) and patients with queries about medicines. Suggesting and recommending solutions. Providing follow-up for patients to monitor the effect of any changes

* Lead on coordinating (where appropriate) and contribute at Practice level to review of the use of medicines most commonly associated with unplanned hospital admissions and readmissions through audit and individual patient reviews. Put in place changes to reduce the prescribing of these medicines to high-risk patient groups

* To reconcile medicines following discharge from hospitals, intermediate care and into care homes, including identifying and rectifying unexplained changes and working with patients and community pharmacists to ensure patients receive the medicines they need post discharge. Set up and manage systems to ensure continuity of medicines supply to high-risk groups of patients (e.g. those with medicine compliance aids or those in care homes)

* Ensure that patients are referred to the appropriate Healthcare Professional for the appropriate level of care within an appropriate period of time e.g. pathology results, common/minor ailments, acute conditions, long term condition reviews etc.

* Produce and implement a Practice repeat prescribing policy. Manage the repeat prescribing reauthorisation process by reviewing patient requests for repeat prescriptions and reviewing medicines reaching review dates and flagging up those needing a review. Ensure patients have appropriate monitoring tests in place when required. Ensure, where appropriate, that electronic repeat dispensing (eRD) systems are used and policies are in place

* Identification of cohorts of patients at high risk of harm from medicines through pre--prepared Practice computer searches. This might include risks that are patient related, medicine related, or both. These patients will be prioritised for a SMR as per the practices local implementation of the plan

* Contribute pharmaceutical advice for the development and implementation of new services that have medicinal components (e.g. advice on treatment pathways and patient information leaflets). Also contribute to further development of and recruitment to the Clinical Pharmacy team

* Analyse, interpret and present medicines data to highlight issues and risks to support decision making

* Lead on coordinating (where appropriate) and contribute at Practice level to the undertaking of simple audits of prescribing in areas directed by the GPs, feedback the results and implement changes in conjunction with the Practice team

* Implement changes to medicines that result from MHRA alerts, product withdrawal and other local and national guidance

* Monitor Practice prescribing against the local health economys red/amber/green (RAG) list and make recommendations to GPs/other clinical colleagues for medicines that should be prescribed by hospital doctors (red drugs) or subject to shared care or specialist recommendation/initiation (amber 1 and 2 drugs). Assist the Practice in seeing and maintaining a Practice formulary that is hosted on the Practices computer system. Auditing Practices compliance against National Institute for Health and Care Excellence (NICE) technology assessment guidance. Provide newsletters or bulletins on important prescribing messages

* Provide education and training to primary healthcare team on therapeutics and medicines optimisation. Support the continuing professional development of pharmacy colleagues, professionals in training and foster an environment of learning for trainees or students who may be hosted by the Practice. Show willingness to support NHS research (e.g. through the completion of NIHR Good Clinical Practice e-learning)

* Work with the General Practice team to ensure the Practice is compliant with care quality commission (CQC) standards where medicines are involved

* To support public health campaigns. To provide specialist knowledge on all public health programmes available to the general public. To advise on social media campaigns (such as posts to Facebook or websites) to improve population health in regards to prescribing or medication

Person Specification

Qualifications

Essential

• * Bachelor or Masters degree in pharmacy (BPharm/MPharm)
• * Minimum of 3 years experience as a Pharmacist, demonstrated within a practice portfolio
• * Mandatory registration with General Pharmaceutical Council
• * Minimum of 3 years post-qualification experience working in General Practice
• * Non-Medical Prescriber
• * In depth therapeutic and clinical knowledge and understanding of the principles of evidence-based healthcare
• * An appreciation of the nature of Primary Care prescribing, concepts of rational prescribing and strategies for improving prescribing
• * Excellent interpersonal, influencing and negotiating skills
• * Excellent written and verbal communication skills
• * Demonstrate the ability to communicate complex and sensitive information in an understandable form to a variety of audiences (e.g. patients)
• * Good IT skills
• * Able to obtain and analyse

Desirable

• * Specialist knowledge acquired through post-graduate diploma level or equivalent training/experience
• * Good Clinical Practice certificate
• * Membership of the Royal Pharmaceutical Society or working towards Faculty membership of the Royal Pharmaceutical Society
• * Previous experience of clinical mentorship and/or line management of other pharmacists, pre-registration pharmacists and pharmacy technicians
• * Is able to plan, manage, monitor, advise and review general medicine optimisation issues in core areas for long term conditions
• * Excellent oral and written communication skills with people from a variety of backgrounds
• * Good presentation skills and ability to work effectively with individuals and groups
• * Advanced clinical reasoning skills
• * Good motivational skills
• * Ability to present complex information in a clear and logical manner
• * Excellent listening skills
• * Good organisational skills to manage and prioritise a caseload
• * Experience in using a Primary Care IT system, e.g. SystmOne
• * Proficient in the use of web-based applications or programmes

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Highcroft Surgery

Address

High Street

Arnold

Nottingham

NG5 7BQ

United Kingdom

Employer's website

https://www.highcroftsurgery.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

The applicant must be able to undertake:

Person Specification

Qualifications

Essential

• Registered Nurse with NMC (Nursing and Midwifery Council) registration fully licensed to practice in the UK.
• Relevant clinical training or experience in primary care nursing including treatment room procedures, immunisations, and long-term condition management, cytology.
• UK driving licence

Desirable

• Professional development courses relevant to primary care nursing or patient care excellence.

Experience

Essential

• Previous Practice Nursing experience within a General Practice setting is essential for this role.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Brinsworth and Whiston Medical Centre

Address

171/173 Bawtry Road

Brinsworth

Rotherham

S60 5ND

United Kingdom

Employer's website

https://www.brinsworthmedicalcentre.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Please see the attached job description and person specification for more information on the main responsibilities for this role.

Person Specification

Qualifications

Essential

• Educated to GCSE level - Minimum Grade C in Maths and English
• Experience of Microsoft Office, including Outlook, Word, Excel and PowerPoint

Experience

Essential

• Proven administrative experience including initiating and maintaining office systems
• Experience of handling telephone enquiries
• Experience of planning and organising administrative tasks
• Experience of managing own workload

Knowledge/ Skills

Essential

• Clear communicator with excellent writing, data entry and telephone communication skills. Capable of constructing and delivering clear information/instruction to a wide range of people.
• Ability to work effectively as part of a team and able to work autonomously, working to tight deadlines.
• Excellent attention to detail with ability to input data accurately

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Gloucestershire Hospitals NHS Foundation Trust

Address

Trustwide

Gloucestershire

GL1 3NN

United Kingdom

Employer's website

https://www.gloshospitals.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Hanham Health is seeking an enthusiastic and committed Salaried GP to join our friendly, supportive and forward-thinking clinical team on a fixed-term maternity cover contract. We are offering 4-6 sessions for this 12-month fixed term contract.

This is an exciting opportunity to join a large, innovative training practice serving approximately 28,000 patients across four sites in Bristol and South Gloucestershire. We are committed to delivering high-quality, patient-centred care whilst supporting staff wellbeing, professional development and flexible working.

The successful candidate will provide comprehensive General Medical Services to our patient population and work collaboratively within our multidisciplinary team to deliver safe, effective and responsive primary care services.

Main Duties and Responsibilities

• Conduct face-to-face and telephone consultations.
• Assess, diagnose and manage acute and chronic medical conditions.
• Provide high-quality, patient-centred care in accordance with current best practice.
• Undertake home visits when clinically appropriate.
• Review and action clinical correspondence and laboratory results.
• Prescribe safely and effectively in line with local and national guidance.
• Maintain accurate and contemporaneous patient records using EMIS Web.
• Participate in safeguarding, clinical governance and quality improvement activities.
• Work collaboratively with GPs, nurses, pharmacists, paramedics, physiotherapists and other members of the multidisciplinary team.
• Contribute to the achievement of Quality and Outcomes Framework (QOF) targets and wider practice objectives.
• Attend practice meetings, educational events and protected learning sessions.
• Support the teaching and training ethos of the practice where appropriate.

About Hanham Health

Hanham Health is a well-established training practice operating across four sites:

• Hanham Surgery
• Oldland Surgery
• Almondsbury Surgery
• Pilning Surgery

We are proud of our supportive team culture and commitment to innovation, education and service development. Our clinical teams are supported by experienced administrative staff and modern digital systems, enabling clinicians to focus on delivering excellent patient care.

We actively encourage professional development and support clinicians wishing to develop specialist interests, portfolio careers or leadership skills.

Location

This maternity cover position will be based primarily at:

Hanham Surgery

33 Whittucks Road

Hanham

Bristol

BS15 3HY

and

Oldland Surgery

143-145 High Street

Oldland Common

Bristol

BS30 9QS

What We Offer

• Competitive salary.
• NHS Pension Scheme.
• Flexible working arrangements.
• Protected learning time.
• Weekly clinical meetings and peer support.
• Supportive and experienced clinical leadership team.
• Modern digital systems including EMIS Web, Accurx and ANIMA.
• Strong educational environment within an established training practice.
• Opportunities for professional development and career progression.
• A positive, collaborative and welcoming working environment.

This is an excellent opportunity for a GP seeking a supportive practice environment with a strong emphasis on quality patient care, teamwork and professional development.

Person Specification

Knowledge

Essential

• Knowledge of NHS General Practice and current primary care issues.
• Knowledge of safeguarding responsibilities for children and vulnerable adults.
• Knowledge of GMC Good Medical Practice standards.
• Understanding of clinical governance, appraisal and revalidation requirements.
• Understanding of infection prevention and control principles.
• Understanding of information governance and confidentiality requirements.
• Awareness of equality, diversity and inclusion principles within healthcare.

Desirable

• Knowledge of Quality and Outcomes Framework (QOF).
• Knowledge of Primary Care Networks and integrated care working.
• Knowledge of population health and preventative care approaches.

Qualifications

Essential

• MBBS, MBChB or equivalent recognised medical qualification.
• Full GMC registration with licence to practise.
• Inclusion on the NHS England Medical Performers List (or eligible for inclusion prior to commencement).
• Certificate of Completion of Training (CCT) in General Practice, CEGPR, or equivalent qualification recognised for UK General Practice.
• Evidence of ongoing Continuing Professional Development (CPD).

Desirable

• MRCGP.
• Postgraduate qualification relevant to Primary Care.
• Additional qualifications or accreditation in a specialist clinical area.
• Educational, leadership or management qualifications.
• Evidence of teaching, training or mentoring experience.

Skills

Essential

• Excellent communication and interpersonal skills.
• Ability to build effective relationships with patients, colleagues and external agencies.
• Strong clinical decision-making and problem-solving skills.
• Ability to prioritise workload and manage competing demands.
• Ability to work independently and as part of a multidisciplinary team.
• Good organisational and time-management skills.
• Competent IT and digital consultation skills.
• Ability to contribute positively to service development and change.
• Commitment to delivering high-quality, patient-centred care.

Desirable

• Leadership and mentoring skills.
• Teaching and training skills.
• Presentation and facilitation skills.
• Experience supporting service redesign or innovation projects.

Experience

Essential

• Experience of working in General Practice or successful completion of GP Specialty Training.
• Experience of assessing, diagnosing and managing a wide range of acute and chronic medical conditions.
• Experience of working within a multidisciplinary healthcare team.
• Experience of maintaining accurate and contemporaneous clinical records.
• Experience of using electronic patient record systems.
• Experience of managing clinical workload effectively and safely.
• Understanding of clinical governance, patient safety and risk management.
• Commitment to evidence-based practice and continuous quality improvement.

Desirable

• Experience working within NHS Primary Care.
• Experience using EMIS Web.
• Experience of telephone, video and digital consultations.
• Experience of teaching, mentoring or supervising trainees or students.
• Participation in audit, research or quality improvement projects.
• Experience of developing a specialist clinical interest.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Hanham Health

Address

33 Whittucks Road

Hanham

Bristol

BS15 3HY

United Kingdom

Employer's website

https://www.hanhamhealth.co.uk (Opens in a new tab)

Job description

Job responsibilities

Provide consultations to patients at the practice by taking histories, examination, investigations, including diagnostic tests. Treating patients and prescribing appropriate medication. Referring patients or providing advice, as appropriate.

Management of long term conditions.

Conducting consultations via telephone and in person.

Recording notes of consultations in an accurate and timely manner on the practices clinical system (EMIS).

Providing clinical advice and support to other clinical staff and respond to queries from the administrative teams.

Attend and participate in regular practice and multidisciplinary meetings.

Develop care plans in consultation with patients.

Participate in clinical audits within the practice.

Contribute to the development of protocols and clinical standards within the practice

Contribute to the ongoing development of the practice, including identifying opportunities for service development.

Carrying out home visits when required

Reviewing and acting on correspondence relating to patients

The postholder will be expected to undertake all duties and responsibilities associated with a GP working within a primary care team

Other Responsibilities within the Organisation

Awareness of and compliance with all relevant Practice policies/guidelines, e.g. prescribing, confidentiality, data protection, health and safety

A commitment to life-long learning and audit to ensure evidence-based best practice

To attend local protected learning time events.

Responsibilities outside the organisation. To engage with events and learning organised by organisations related to health care development in the locality and in particular the Mercian PCN and the Staffordshire CCG.

Participate in the review of significant events and complaints to encourage learning.

Person Specification

Experience

Essential

• Recent experience of working in general practice in the UK
• Commitment to and experience of working as part of a multi- disciplinary and skill mixed team environment
• Experience of working to achieve standards within the Quality and Outcome Framework (QOF)
• Evidence of independent working in General Practice
• Experience of supporting service change
• Teaching of GP Reg/ Physician Associate students/Nursing students
• Evidence of participation in Audit

Qualifications

Essential

• Fully qualified GP with GMC registration
• Inclusion on the NHS England performers list

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Laurel House Surgery

Address

12 Albert Road

Tamworth

B79 7JN

United Kingdom

Employer's website

https://laurelhousesurgery.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

PRIMARY DUTIES AND AREAS OF RESPONSIBILITIES

The below guidance sets out the tasks and / or responsibilities the individual has in preventing ill health and promoting health in General Practice.

The post holder will be responsible for administering immunisations, using behaviour change and under a PSD

Smoking Cessation clinics

Maintaining Infection Control Standards

Health Promotion advice to patients

Supporting the General Practice Nurse with QOF

Flu planning

Recall Child Health,

Maintaining Safety and Quality

Checking Equipment / Emergency Drugs oxygen etc.

Use behaviour change interventions to support health and wellness, (for example, NHS health checks)

Cervical Screening following the Cervical Screening Training

Providing and monitoring care

The post holder will they contribute to the ongoing assessment of care and be able to recognise when to refer to Senior Colleagues in practice.

Demonstrate an ability to undertake baseline physical observations and record results correctly. In addition, be able to identify anomalies that should be referred to the GPN / ANP or GP Medical staff.

The post holder will contribute to the ongoing assessment of care, undertaking baseline observations of Blood pressure, Pulse, Respirations, Weight, Height, Elimination pattern, Eating pattern, Sleep pattern, Glucose monitoring

Discuss and plan care under the supervision of registered staff, where applicable escalating concerns or complex cases to the GPN/ANP or GP

Demonstrate evidenced based knowledge in the main physical health problems that adult patients may present with i.e., High blood pressure, Diabetes, Obesity, Epilepsy, Respiratory Conditions, Asthma COPD, Chronic Kidney Disease, Cardiovascular Disease, Poor sleep, Constipation, Foot care and Lack of personal hygiene.

Demonstrate evidenced based knowledge in Mental problems/ Substance Misuse, which may affect physical health.

Manage situations with patients this may arise from anxiety / emotions relating to poor mental health and or direct them to GPN / ANP/ GP as appropriate.

Articulate an understanding of MDT in and staff roles/ Mental Health, community Nursing 0-19 services etc.

Assess and manage risk associated with the working environment ensuring appropriate BHF policies and procedures are followed accordingly.

Demonstrate an ability to use a range of therapeutic techniques when dealing with patients with challenging and unpredictable needs.

Understands the concept of verbal and non-verbal communication and be able use the skills at the desired level.

Will be able to discuss and advise patients, with chronic conditions and carers or relatives.

Will communicate with the patient about care planning and risk assess report to GPN as appropriate.

Communicate complex and sensitive information verbally and in writing.

Confidently and accurately convene patient information in the role of an associate nurse in meetings

Understands risk behaviours and risk management.

To record Incidents in line with local policy procedures and standards.

To communicate risk issues as they arise to ensure safe care.

The post holder will engage in positive relationships with staff/ patients/carers/families and others based on respect and within appropriate boundaries.

Act in a professional capacity at all times.

Actively contribute to staff Governance meetings.

The nursing associate may wish to lead responsibility in a chronic disease area for example (once more expert)

Working in teams

The post holder will support and supervise Trainee Healthcare Assistants with their learning and development, also trainee nursing associates, apprentices, health coaches and those new to care roles.

The postholder will supervise volunteers If this is required.

Improving safety and quality of care

Nursing associates role in maintaining and improving care, will be to support BHF with research and evaluation, quality improvement strategies.

The Nursing associate will participate in audit, health and safety activities, as discussed with Head of Nursing

Nursing associate will escalate any risks or safeguarding concerns to the GPN and follow the policy for safeguarding.

The post holder will escalate any specific risk / concerns to the staff on duty and act according to local policy

Contributing to integrated care

Post holder will refer to agencies as necessary e.g. Community Nursing / Social Prescribing, receive referrals to or from, or co-ordinate care with the GP

The posts responsibilities are to refer for blood tests as delegated by GPN - Tasks relating to these teams or agencies/ wound care / phlebotomy etc.

Responsibilities are the safe transfer of care between professionals, settings or services using SystmOne

The post holder may work across the PCN in other roles if employed such as Health Coach

Responsibility for Information Resources

Record care undertaken in the SystmOne notes.

Maintain notes that are accurate.

Ensure patient records comply with issues relating to confidentiality and safe storage.

Be able to use the NHS.NET email system in line with BHF local policy and procedure.

Zero Tolerance

Ensure that active de-escalation and diffusion techniques are used to minimise risk of physical aggression, during which the safety of patients, self and other members of the team are considered a priority.

Emergencies

Respond to emergency situations as they occur and be prepared to act as support where necessary.

Carry out physical / psychological care for service users e.g., enhanced observation and follow the required reporting protocols.

Person Specification

Qualifications

Essential

• Registered Nursing Associate on the NMC register
• Nursing Associate foundation degree qualification
• GCSE Grade A-C in Maths & English or skills level 2 Maths & English or equivalent

Experience

Essential

• Experience working in a primary care environment

Desirable

• Experience working as a Health Care Assistant in an General Practice setting
• Experience of using clinical systems i.e SystmOne

Skills

Essential

• Good communication skills
• Ability to prioritise and organize workload
• Able to work on own initiative, following minimal direction by registered nurse
• Ability to be flexible & work under pressure
• Assessment skills
• Ability to problem solve
• Basic IT skills
• Must be able to demonstrate the English language proficiency level required for this post
• Committed to delivering high standards of patient care
• Able to relate well with patients/ relatives/ and colleagues within the multi disciplinary team
• Committed to continued personal and educational development
• Car driver

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Barnsley Healthcare Federation

Address

Hill Brow Surgery

Longcroft

Mapplewell

BARNSLEY

South Yorkshire

S75 6FH

United Kingdom

Employer's website

https://barnsleyhealthcarefederation.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

The ANP will:

• Independently assess, diagnose and manage patients presenting with acute and minor illness.
• Take appropriate clinical histories and undertake physical examinations.
• Develop appropriate treatment and management plans.
• Prescribe medication as an independent prescriber within scope of practice.
• Request and interpret investigations where appropriate.
• Refer patients to secondary care or other services when clinically indicated.
• Provide appropriate advice, treatment, safety-netting and follow-up.
• Recognise clinical deterioration and escalate concerns appropriately.
• Maintain clear and accurate clinical records.

The ANP will work closely with the practices Care Homes Lead, with a particular focus on supporting residents at Hurstway Care Home.

This will include planned and responsive care home visits, assessment and management of acute illness, supporting patients with complex health needs and contributing to proactive and personalised care.

The postholder will also undertake home visits to other practice patients where clinically required and work collaboratively with GPs, care home staff and the wider multidisciplinary team.

Person Specification

Qualifications

Essential

• Registered Nurse with current NMC registration.
• Advanced clinical practice qualification at Masters level or equivalent.
• Independent Prescribing qualification (V300).
• Evidence of relevant continuing professional development.

Desirable

• Qualification or additional training in advanced clinical assessment.
• Relevant training in the management of minor illness and/or long-term conditions.

Experience

Essential

• Experience working as an Advanced Nurse Practitioner or in a comparable autonomous advanced clinical role.
• Experience independently assessing, diagnosing and managing patients with acute and minor illness.
• Experience of autonomous clinical decision-making and managing clinical risk.
• Experience of independent prescribing.
• Experience working collaboratively within a multidisciplinary team.

Desirable

• Previous experience within General Practice or Primary Care.
• Experience of caring for older people and patients with complex health needs.
• Experience of care home and/or community-based clinical work.
• Experience undertaking home visits.
• Experience using EMIS Web.

Additional Criteria

Essential

• Ability to work confidently and autonomously within professional scope of practice.
• Excellent clinical assessment and decision-making skills.
• Ability to recognise and appropriately escalate clinical deterioration.
• Excellent communication and interpersonal skills.
• Ability to manage workload effectively and prioritise competing clinical demands.
• Commitment to providing high-quality, patient-centred care.
• Ability to work effectively as part of a multidisciplinary team.
• Understanding of safeguarding, clinical governance and patient safety responsibilities.

Desirable

• Knowledge of local Primary Care and community services.
• Interest in proactive care, frailty and care home medicine.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Dove Medical Practice

Address

60 Dovedale Road

Erdington

Birmingham

West Midlands

B23 5DD

United Kingdom

Employer's website

https://www.dovesurgery.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Please download a copy of the job description (see documents to download section below) for full details of the main responsibilities for this role.

At CWP, our recruitment selection processes are based on both competence (see person specification for details) and values.

CWP recruits people that can demonstrate the Trusts Values in their everyday life and we use a values-based approach in our interviews, which explores not only what you do but how and why you do it.

Before applying, we encourage you to review the Trusts Values and think about how these align with your own personal values. The supporting information section in your application should reflect your understanding of the Trusts Values and associated behaviours and you should provide examples from your work experience and/or personal life which demonstrate these values through your behaviours.

An applicant guide to help and support you through your recruitment journey can be accessed at the bottom of this page. Further help and support for completing your application can be accessed via our website. If you need any further guidance to help you complete your application, contact our recruitment team via email at: [email protected] or by calling 01244 393100.

If you have a disability that meets the definition set out in the Equality Act 2010, and you can show that you meet the essential criteria described in the person specification for an available position, please answer YES to the question: Do you wish to be considered under the Guaranteed Interview Scheme?

Please inform the team if you have any special support needs to be considered as part of the interview and selection processes.

The trust offers a Guaranteed Interview Scheme to any armed forces community applicants who meet the essential criteria for the post and encourages applications from armed forces reservists or cadet force adult volunteers.

Please note applicants will be required to pay for their DBS check. Costs are deducted from salary following appointment. You are encouraged to enrol for the DBS Update Service. A small annual fee of £16 per year applies.

New entrants to the NHS will commence on the minimum of the scale stated above.

Applicants are advised to apply early as if a large number of applications are received for this post we reserve the right to close the vacancy prior to the advertised date.

Good luck with your application. We hope to welcome you to Team CWP very soon!

Person Specification

Qualifications

Essential

• A relevant Social Work, Nursing or Allied Health Professional (e.g. Occupational Therapy) degree level qualification or equivalent experience
• Current registration with a nationally recognised professional body relevant to the professional qualification held e.g. GSCC for Social workers, HPC for Occupational Therapists etc
• Minimum 5 years post registration experience
• Evidence of Up-to-date CPD with specialist training surrounding dementia and nursing older people.

Desirable

• Masters level qualification or equivalent short courses and / or experience
• Teaching qualification or significant experience

Knowledge & Expertise

Essential

• Excellent communication skills: working with staff, working with patients and carers, working with general practice, presentations, written reports, understanding and ability to interpret, research and facilitate staff to implement evidence-based practice
• Proven ability to challenge current practices and freedom to make change in light of evidence-based recommendations
• Knowledge, understanding and the ability to interpret and implement local and national policy direction relevant to practice
• Proven experience of clinical audit, skill and knowledge required to facilitate staff to undertake clinical audit
• Knowledge and experience of moving staff through the change management process
• Empowering staff to manage and support change
• Demonstrable effective clinical leadership with knowledge, understanding and application of leadership theories
• Relevant clinical expertise to support and facilitate clinical development and innovation
• Evidence of sound information technology skills

Experience

Essential

• Experience in the development of professional roles
• Successfully managed projects that demonstrate ability to communicate and implement change
• Demonstrable and proven understanding and experience of the clinical and corporate governance agenda
• Knowledge and experience of facilitation of reflective practice for staff and personal reflective practice
• Demonstrable ability and experience in motivating and empowering others to change roles and in leading practice development

Trust values

Essential

• Demonstrate alignment with Trust Values (6 C's: Commitment, Communication, Care, Courage, Compassion, Competency)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Cheshire and Wirral Partnership NHS Foundation Trust

Address

Silk Ward

Victoria Road

Macclesfield

SK10 3BL

United Kingdom

Employer's website

https://www.cwp.nhs.uk/about-us/working-for-us/ (Opens in a new tab)

Job description

Job responsibilities

Norfolk and Suffolk Foundation NHS Trust looks forward to welcoming you. Please contact Locality Medical Director Dr Zeyn Green-Thompson - [email protected] or Associate Medical Director Dr Anna Cosslett - [email protected] for further details.

Full Job Description attached - Pending Royal College Approval.

Full and part time roles considered.

Person Specification

Attributes

Essential

• Effective team working
• Enquiring, critical approach to work
• Caring attitude to patients
• Ability to communicate effectively with patients, relatives, GPs, nurses and other agencies
• Ability to demonstrate an understanding of the context of the service within the wider context of developments in the NHS
• Knowledge of modern treatment options
• The ability to make decisions, take responsibility and work independently
• A willingness to develop services
• Flexibility
• Optimistic outlook

Desirable

• Demonstration of initiative and perseverance

Clinical Governance

Essential

• A clear understanding of Clinical Governance
• Demonstrate a commitment to open review of practice

Desirable

• Experience of clinical audit

Teaching

Essential

• Experience of supervising junior medical staff
• Teaching and presentation skills

Desirable

• Experience in teaching doctors and other clinical disciplines

Qualifications/Education

Essential

• Full registration with the GMC with licence to practice
• MRCPsych or equivalent
• Eligible for inclusion on the Specialist Register or within 3 months of gaining CCT
• Section 12(2) approval at or following appointment
• Approved Clinician

Desirable

• Postgraduate thesis
• A postgraduate qualification in Medical Education

Experience

Essential

• Relevant experience in the speciality of adult psychiatry
• Full training that is recognised for approval under Section12 of the Mental Health Act
• The diagnosis and treatment of complex mental illness
• The management of complex mental health needs
• Knowledge and experience of using the Mental Capacity Act

Desirable

• Three years' supervised training in an appropriate SpR training programme or equivalent
• Experience of working in Adult psychiatry
• Experience in general medicine or general practice
• Skills in psychological or social therapies
• Experience of implementing service change to enhance the quality of patient care
• Experience of leadership and management

Research

Essential

• Evidence of an interest in research

Desirable

• Published research
• Ongoing projects

Transport

Essential

• Holds and will use valid UK driving licence OR provides evidence of proposed alternative

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Norfolk & Suffolk Foundation NHS Trust

Address

Chatterton House

Goodwins Road

King's Lynn

PE30 5PD

United Kingdom

Employer's website

https://www.nsft.nhs.uk/Pages/Home.aspx (Opens in a new tab)

Job description

Job responsibilities

Receiving patients and helping them where possible

Booking appointments on computers

Using the telephone, answering routine inquiries. s.

Taking and giving messages to patients, doctors/nurses.

Administrative/Clerical duties

Use of computers for repeat prescriptions, appointments etc

Handling general enquiries, explaining surgery procedures, making new and follow up appointments.

Dealing appropriately with various forms

Downloading hospital correspondence

Scanning

Recording requests for home visits and messages

Person Specification

Experience

Essential

• Experience in dealing with patients and good telephone manner and able to work on part of a team.

Desirable

• Working in a GP Practice

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Victoria Surgery

Address

Victoria Road

Tipton

West Midlands

DY4 8SS

United Kingdom

Employer's website

https://www.nhs.uk/Services/GP/Overview/DefaultView.aspx?id=35411 (Opens in a new tab)

Job description

Job responsibilities

Job summary

A Salaried GP works as an autonomous practitioner, responsible for the provision of medical services to the practice population, delivering an excellent standard of clinical care while complying with the contract.

Furthermore, the post-holder will adhere to the GMC standards for good medical practice, contributing to the effective management of the practice, leading by example, maintaining a positive, collaborative working relationship with the multidisciplinary team.

The role is to support, mentor, and supervise other healthcare professionals within the organisation and be an integral part of the general practice team.

Primary key responsibilities

The following are the core responsibilities of the Salaried GP in delivering health services.

• The delivery of highly effective medical care to the entitled population
• The provision of services commensurate with the primary care contract
• To clinically examine and assess patient needs from a physiological and psychological perspective and plan clinical care accordingly referring patients to other services/agencies in a timely manner, utilising Practice and any other local guidelines
• Generic prescribing adhering to local and national guidance
• Prioritise health problems and intervene appropriately to assist the patient in complex, urgent or emergency situations, including initiation of effective emergency care
• Effective management of long-term conditions
• To support patients to adopt health promotion strategies that promote healthy lifestyles and apply principles of self-care
• Processing of administration in a timely manner, including referrals, repeat prescription requests and other associated administrative tasks
• Review medications following the appropriate policies, NICE/local clinical guidelines and local care pathways
• Maintain accurate clinical records in conjunction with good practice, policy and guidance
• Work collaboratively, accepting an equal share of the practice workload
• Adhere to best practice recommended through clinical guidelines and the audit process
• Support the delivery of anticipatory care plans
• Contribute to the successful implementation of continuous improvement and quality initiatives within the practice
• Accept delegated responsibility for a specific area (or areas) or the QOF
• Attend and contribute effectively to practice meetings as required
• Contribute effective to the development and maintenance of the practice including clinical governance and training
• Be aware of your duties and responsibilities regarding current legislation and adhere to practice policies and procedures on Safeguarding Adults and Safeguarding Children
• Ensure compliance with the appraisal process
• Prepare and complete the revalidation process to remain fit to practice
• Commit to self-learning and instil an ethos of continuing professional development across the practice team
• Review and always adhere to practice protocols and policies
• Encourage collaborative working, liaising with all staff regularly, always promoting a culture of continuous improvement
• To be an integral part of the general practice team as well as supporting the wider network and multi-disciplinary team
• There may be, on occasion, a requirement to carry out other tasks, this will be dependent upon factors such as workload and staffing levels

Wider responsibilities

In addition to the primary responsibilities, the Salaried GP has the following wider responsibilities:

• Participate in the spectrum of clinical governance processes
• Participate in formal training events promoting best practice in area of expertise Provide leadership and education for members of the multi-disciplinary team, providing guidance and support when necessary
• Participate in local initiatives to enhance service delivery and patient care

Person Specification

Experience

Essential

• Ability to both work autonomously and as part of a multi-disciplinary team
• Experience of working in a primary care environment
• Experience of providing home visits
• General understanding of the primary care contract
• Proven ability to evaluate the safety and effectiveness of own clinical practice
• An appreciation of the NHS landscape and relationship between individual organisations, PCNs and the commissioners

Wider requirements

Essential

• DBS enhanced disclosure
• Occupational Health clearance
• Flexibility to work outside of core office hours
• Evidence of continuing professional development commensurate with the role
• Access to own transport and ability to travel across the locality on a regular basis

Qualifications

Essential

• Qualified GP
• MRCGP
• Vocational Training Certificate or equivalent JCPTGP
• Certificate of Completion of Training (CCT)

Clinical knowledge and skills

Essential

• Good level of clinical knowledge and skills
• Understanding of the importance of evidence-based practice
• Good MS Office and clinical system IT knowledge
• Understanding of the spectrum of clinical governance processes
• Excellent communication skills (written and oral) including recording of accurate clinical notes
• Knowledge of health promotion strategies
• Ability to work within own scope of practice and understand when to refer to GP colleagues
• Experience of triage and the ability to effectively assess and diagnose
• Ability to listen whilst being honest and caring and be both sensitive and empathetic in distressing situations
• Understanding of the local pathology tests processes and the ability to processing the results with advising patients accordingly
• Ability to assess and manage acute deteriorations /exacerbations of long-term conditions
• Understanding of safeguarding adults and children
• Understanding of the importance of evidence-based practice
• Experience of medicines management
• Knowledge of public health issues in the local area
• Understanding and knowledge of QOF and enhanced service

Desirable

• SystmOne experience
• Abtrace experience
• Accurx triage experience
• Women's health (Implant and Coil fitter)
• Minor surgery

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Cathedral Medical Group

Address

Cawley Road

Chichester

West Sussex

PO19 1XT

United Kingdom

Employer's website

http://www.cathedralmedicalgroup.nhs.uk/welcome,59830.htm (Opens in a new tab)

Job description

Job responsibilities

Please download a copy of the job description (see documents to download section below) for full details of the main responsibilities for this role.

At CWP, our recruitment selection processes are based on both competence (see person specification for details) and values.

CWP recruits people that can demonstrate the Trusts Values in their everyday life and we use a values-based approach in our interviews, which explores not only what you do but how and why you do it.

Before applying, we encourage you to review the Trusts Values and think about how these align with your own personal values. The supporting information section in your application should reflect your understanding of the Trusts Values and associated behaviours and you should provide examples from your work experience and/or personal life which demonstrate these values through your behaviours.

An applicant guide to help and support you through your recruitment journey can be accessed at the bottom of this page. Further help and support for completing your application can be accessed via our website. If you need any further guidance to help you complete your application, contact our recruitment team via email at: [email protected] or by calling 01244 393100.

If you have a disability that meets the definition set out in the Equality Act 2010, and you can show that you meet the essential criteria described in the person specification for an available position, please answer YES to the question: Do you wish to be considered under the Guaranteed Interview Scheme?

Please inform the team if you have any special support needs to be considered as part of the interview and selection processes.

The trust offers a Guaranteed Interview Scheme to any armed forces community applicants who meet the essential criteria for the post and encourages applications from armed forces reservists or cadet force adult volunteers.

Please note applicants will be required to pay for their DBS check. Costs are deducted from salary following appointment. You are encouraged to enrol for the DBS Update Service. A small annual fee of £16 per year applies.

New entrants to the NHS will commence on the minimum of the scale stated above.

Applicants are advised to apply early as if a large number of applications are received for this post we reserve the right to close the vacancy prior to the advertised date.

Good luck with your application. We hope to welcome you to Team CWP very soon!

Person Specification

Qualifications

Essential

• NMC Registered Nurse RMN or RNLD
• Evidence of Continued Professional development

Knowledge

Essential

• High level of clinical expertise
• Understanding and appreciation of national policy and health/social care issues
• Clear understanding of social inclusion/equality/diversity.
• Ability to work collaboratively across organisational boundaries.
• Knowledge of cultural diversity within the healthcare setting.
• Awareness of current mental health issues, debates and practice
• Knowledge and understanding of physical health needs
• A willingness to undertake further training.

Desirable

• Knowledge of the MHA and MCA

Experience

Essential

• Significant experience of working in a multi-disciplinary environment.
• Supervision experience
• Working with service users with severe mental health problems utilising user/carer involvement.

Desirable

• Secure services experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Cheshire and Wirral Partnership NHS Foundation Trust

Address

Silk Ward

Victoria Road

Macclesfield

SK10 3BL

United Kingdom

Employer's website

https://www.cwp.nhs.uk/about-us/working-for-us/ (Opens in a new tab)

Job description

Job responsibilities

Applicants should refer to the attached job description for full information.

Job Summary

The post holder will be working with Horton Primary Care Network a network of ten GP practices working collaboratively across the network area with our community partners to deliver the best possible health and wellbeing care for our local population.

This is a pivotal role, the purpose of which is to provide strategic and operational management support to the Clinical Director and PCN Board to deliver local strategic objectives.

The postholder is required to work from the PCN Head Office at Little Horton Lane Medical Centre remote working from home is not an option to ensure direct, face to face collaboration with the Clinical Director and PCN and practice teams.

The manager will be comfortable looking strategically, exploring new ways of working, suggesting options for change and being prepared to push the boundaries of established thinking.

The PCN practices have agreed to work together to deliver the NHS Long Term Plan and Network Contract DES. The post holder will be expected to deliver local strategic objectives and priorities acting as the key enabler for the Clinical Directors vision.

Key Roles and Responsibilities

Strategic management and planning

Contribute to PCN strategy; formulate objectives and research and develop ideas for future PCN organisational development

Monitor and evaluate performance of the PCN against objectives; identify and manage change

Prepare and annually update a PCN Strategic Development Plan, overseeing the implementation of the aims and objectives

Assist the Clinical Director in analysing service specification, performance indicators and data collection requirements to inform design for new PCN services

Direct Collaboration with the Clinical Director (Core Requirement)

Work very closely and intensively with the Clinical Director on a daily basis, providing direct management support, strategic advice, and operational oversight from the shared office base at Little Horton Lane Medical Centre.

Act as the Clinical Director's right hand, ensuring seamless communication and execution of PCN priorities through daily face-to-face interactions.

Provide immediate, on-site support to the Clinical Director, enabling rapid decision-making and problem-solving without the delays associated with remote communication.

Attend relevant local meetings in agreement with the Clinical Director, share views, and liaise with member practices and other agencies.

Communication & Stakeholder Engagement

Develop and maintain effective communication both within the PCN and with relevant outside agencies.

Support PCN GP practices and ensure effective two-way communication between practices and the PCN. The successful candidate will understand the specific nuances and cultures of each of the 10 practices within the Horton PCN.

Build strong relationships with stakeholders, acting as the "glue" between the practices and the PCN Board.

Represent the PCN at meetings, in the community, and to the media as and when required.

Operational Delivery & Project Management

Provide project management for the implementation of PCN initiatives.

Keep abreast of national policies relating to the PCN DES. Support local PCN developments, in line with local (ICB) and national (NHSE) requirements.

Identify opportunities where it will be beneficial to work as a PCN rather than individual practices and bring these to fruition.

Oversee the coordination and delivery of enhanced services and other service submissions on behalf of the PCN.

Oversee the administration of the PCN, ensuring a well-organised and efficient operational framework.

Support and work with practices which may be experiencing difficulties achieving PCN targets, using existing relationships to facilitate support and improvement.

Governance & Compliance

Identify and record risks and issues, developing contingency plans with service leads.

Ensure all relevant national strategies, policies, targets and frameworks are fully adhered to and implemented.

Ensure compliance with GDPR and other relevant legislation and professional information management standards such as GMC/BMA and LMC guidance.

Work with the general practice teams to ensure the practices are compliant with CQC standards.

Team & Staff Management

Co-ordinate the induction, and training of new and existing PCN staff contracted via the ARRS.

Provide management and support to PCN employed staff.

Clarify objectives and priorities for network delivery in line with operational realities, financial parameters and contract requirements.

Support the clinical teams to deliver an efficient, high level of services to practices and patients.

General

Ensure that all activities are monitored and evaluated.

Attend internal meetings as required.

Work in accordance with all policies, including the equal opportunities policy and practice.

Attend any training courses and supervision sessions as required.

Work with due regard to the Health and Safety Policies, ensuring all practices and procedures are undertaken in accordance with issued guidelines.

Undertake any other duties as may reasonably be required from time to time.

To be prepared to work flexibly, including evenings and weekends if required.

Person Specification

Personal Qualities

Essential

• Self-motivated with strong communication skills, an enabler and forward thinker
• Able to build and maintain relationships whilst maintaining appropriate professional boundaries - essential for working with the ten member practices
• Commitment to reducing health inequalities and proactively working to reach people from diverse communities
• Able to work in a changing environment
• Have an insight into own learning and development needs
• Requires a flexible approach and a need to be highly motivated
• Have developed personal resiliance

Desirable

• A strong alignment with the vision of the Clinical Director and the PCN Board

Experience

Essential

• Specialist knowledge of working in an administrative and business environment and its systems and practices including projects, business/strategic planning and information management
• Demonstrable experience of effective planning and organisational skills to deliver targets to deadlines
• Experience of successfully developing and implementing projects.
• A minimum of two years experience of working in a senior management role

Desirable

• Knowledge of primary care contracting and commissioning
• Experience of working in primary care or the wider NHS
• An understanding of the specific health inequalities and demographic challenges facing the Bradford City ICB area
• Proven ability to work collaboratively with multiple GP practices simultaneously

Qualifications

Essential

• Educated to degree level in a relevant subject or management qualification at equivalent level
• Training / experience of working at graduate level

Desirable

• Evidence of continued professional development

Skills and abilities

Essential

• High level of professional interpersonal and communication skills with the ability to persuade and negotiate.
• High calibre of technical literacy; Microsoft Applications eg Word, Excel, Microsoft Teams, Outlook.
• Experience of general practice clinical systems and reports (ideally SystmOne)
• Proactive and a natural leader to promote new thinking and ways of working
• Supporting colleagues to work as an effective team and develop their own skills.
• Excellent motivational skills to ensure completion of tasks on time and able to effectively influence others to complete agreed actions
• Ability to analyse/collate and interpret information and present results in a clear and concise manner
• Effective problem solver and strong negotiation skills
• Ability to use initiative, make decisions and solve problems independently and to know when to refer upwards
• Ability to provide and receive sensitive information in a confidential manner, resolve queries and conflict by using tact, diplomacy and emotional intelligence
• Ability to manage and prioritise own workload and work unsupervised
• Ability to engage with external agencies and stakeholders to represent the PCNs interests

Desirable

• A strong alignment with the vision of the Clinical Director and the PCN Board

Other

Essential

• The successful applicant must be flexible and able to adapt to an ever-changing environment

Desirable

• Full driving licence and have access to a vehicle to allow independent travel.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

City Health Federation

Address

LITTLE HORTON LANE MEDICAL CENTRE

392 LITTLE HORTON LANE

BRADFORD

WEST YORKSHIRE

BD5 0NX

United Kingdom

Employer's website

https://city-health.org.uk/ (Opens in a new tab)