Job description

Job responsibilities

Extended Access Hub Coordination

• Support the smooth running of the PCN Extended Access Hub.
• Coordinate Enhanced Access clinic schedules, including evening and weekend sessions.
• Create and maintain clinical rotas within SystmOne and other agreed systems.
• Ensure rotas are updated in a timely manner and communicated effectively to staff and practices.
• Liaise with practices and clinicians regarding clinic availability, changes, cancellations and cover arrangements.
• Support adjustments to clinics in response to staff absence, leave, or service changes.
• Assist with ensuring contracted Enhanced Access hours are delivered and appropriately recorded.
• Support collection and reporting of Enhanced Access activity and utilisation data to the ICB.

PCN Administration Support

• Provide comprehensive administrative support to the PCN Manager, Clinical Director and wider PCN team.
• Coordinate meetings, including booking venues/virtual links, circulating invitations, board papers and managing attendance.
• Prepare meeting agendas in collaboration with PCN leads.
• Attend meetings and produce accurate, timely minutes and action logs.
• Monitor progress of actions arising from meetings and follow up where required with PCN leads.
• Maintain organised electronic filing systems and records in line with information governance requirements.
• Support preparation of reports, spreadsheets, presentations and other PCN documentation.
• Assist in collating data and information from practices.

SystmOne Rota Management

• Maintain and update PCN rotas within SystmOne.
• Support clinic template setup and amendments as required.
• Ensure clinical sessions are accurately reflected within relevant systems.
• Produce activity and utilisation reports from SystmOne and other reporting tools.
• Assist practices and PCN staff with basic system queries where appropriate.
• Escalate system issues or concerns to the PCN Manager.

• Support coordination of last-minute clinic changes (e.g. cancellations/rescheduling)

Reporting and Data Support

• Support the PCN Business and Data Lead with data collection and reporting requirements.
• Assist in gathering information from member practices and PCN teams.
• Support monitoring of service activity against PCN contractual requirements (DES).
• Assist with maintaining accurate records and audit trails.

Communication and Partnership Working

• Act as a key point of contact for staff and practices involved in Extended Access clinics.

• Maintain effective communication with practices, clinicians, administrative teams and external organisations.
• Respond to queries in a professional and timely manner.
• Escalate risks, incidents, or operational challenges to senior staff.
• Support personlised Care Teams with project workstreams and attend community events to promote services and support delivery.
• Work collaboratively with colleagues across the PCN to support service delivery and improvement.
• Promote a positive and professional image of the PCN at all times.

General Responsibilities

• Work independently within agreed procedures and priorities.
• Manage workload effectively and prioritise competing demands meeting deadlines across multiple tasks.
• Contribute to continuous improvement and service development.
• Undertake any other duties appropriate to the role and grade as requested by the PCN Manager.
• Maintain patient and organisational confidentiality at all times.

Person Specification

Experience

Essential

• Experience of working in a health, social care, or similar setting.

Desirable

• Experience of working in Primary Care or a PCN environment.
• Experience with Rota Management Systems (e.g., Lantum)
• Experience with clinical systems (SystmOne/Emis)
• Experience of service coordination, project support, or population health work.

Knowledge and Skills

Essential

• Strong organisational and administrative skills, including rota/diary
• management.
• Excellent communication skills; both written and verbal.
• Ability to work independently and as part of a multi-disciplinary team.
• Competent IT skills, including the use of Microsoft Office and willingness to learn clinical systems (SystmOne/EMIS)

Desirable

• Understanding of the PCN DES and Enhanced Access requirements.

Qualifications

Essential

• At least 5 passes at GCSE level

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Bulwell and Top Valley Primary Care Network

Address

Off Revelstoke Way

Rise Park

Nottingham

Nottinghamshire

NG5 5EB

United Kingdom

Employer's website

https://healthandcarenotts.co.uk/care-in-my-area/nottingham-city-pbp/nottingham-city-primary-care-networks-pcns/bulwell-top-valley/ (Opens in a new tab)

Job description

Job responsibilities

Sorting all clinical post and prioritising for the GP in terms of actions. Signposting some post to others such as clinical pharmacist etc.

Extracting all information from clinical letters that needs coding and adding to notes

Arranging appointments, referrals, tests and follow up appointments of patients

Preparing patients prior to going in to see the GP, taking a brief history and basic readings in readiness for the GP appointment.

Dipping urine, taking blood pressure, ECGs & phlebotomy

Completing basic (non-opinion) forms and core elements of some forms for the GP to approve and sign such as insurance forms, mortgage, benefits agency forms etc

Explaining treatment procedures to patients

Helping the GP liaise with outside agencies e.g. getting an on call doctor on the phone to ask advice or arrange admission while the GP can continue with their consultation(s)

Support the GP with immunisations/wound care

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include:

Using personal security systems within the workplace according to Practice guidelines

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks

Making effective use of training to update knowledge and skills

Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards

Reporting potential risks identified

Person Specification

knowledge and skills

Essential

• Experience of working in a NHS setting

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Cloister Road Surgery

Address

41-43 Cloister Road

Acton

W3 0DF

United Kingdom

Employer's website

https://www.cloisterroadsurgery.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Key Responsibilities

Clinical Duties

• Undertake face-to-face, telephone, and video consultations

• Perform holistic clinical assessments and examinations

• Diagnose and manage acute presentations within scope of practice

• Carry out home visits for housebound or vulnerable patients

• Develop and implement management plans

• Escalate or refer patients to GPs or secondary care when appropriate

• Support continuity of care within the practice

Urgent Care & Triage

• Manage same-day urgent appointments

• Triage patients based on clinical need and risk

• Support reduction of GP workload through autonomous practice

Prescribing & Medicines Management (if qualified)

• Prescribe safely as an Independent Prescriber (if applicable)

• Undertake medication reviews

• Work within national and local prescribing guidelines

Multidisciplinary Working

• Work collaboratively with GPs, nurses, pharmacists, and wider PCN teams

• Participate in MDT discussions and care planning

• Contribute to integrated patient care across services

Governance & Quality

• Maintain accurate, timely clinical records

• Participate in audits, quality improvement, and significant event reviews

• Comply with safeguarding policies and clinical governance frameworks

Professional Development

• Maintain registration with the relevant professional body

• Engage in CPD and ongoing training relevant to primary care

• Participate in appraisal and revalidation

Person Specification

Experience

Essential

• Registered Advanced Nurse Practitioner
• Experience in urgent or emergency care
• Strong clinical assessment and decision-making skills
• Ability to work independently within scope
• Excellent communication skills

Desirable

• Experience in primary care or GP setting
• Independent Prescriber qualification
• Familiarity with EMIS
• Experience managing long-term conditions

Qualifications

Essential

• ANP qualification & registration

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Clarendon Lodge Medical Practice

Address

16 Clarendon Street

Leamington Spa

Warwickshire

CV32 5SS

United Kingdom

Employer's website

https://www.clmp.org.uk/ (Opens in a new tab)

Job description

Job responsibilities

• Role: General Practitioner
• Location: Boston Lincolnshire
• Full-time or part-time roles available
• Competitive salary/package, dependent on experience

We are seeking motivated and patient-focused General Practitioners to join our established primary care teams and play a key role in delivering high-quality, person-centred care.

You will work within a supportive multidisciplinary team, providing comprehensive primary care services, including assessment, diagnosis, treatment, and ongoing management of patients across all age groups.

Key Responsibilities

• Deliver high-quality general medical services to registered patients
• Manage acute and chronic conditions using evidence-based practice
• Conduct face-to-face, telephone, and digital consultations
• Prescribe safely and appropriately in line with clinical guidelines
• Contribute to clinical governance, quality improvement, and patient safety
• Work collaboratively with the multidisciplinary primary care team

Role Requirements

• Full GMC registration with a licence to practise
• CCT in General Practice (or equivalent / within 6 months of completion)
• Ability to work independently and as part of a team
• Strong communication and clinical decision-making skills
• Commitment to high-quality, patient-centred care
• Evidence of continuing professional development (CPD)

Who we are

Omnes Healthcare is a growing, forward-thinking organisation delivering NHS Primary and Secondary Care services since 2006. Supporting patients across multiple sites, we combine clinical excellence with innovation to improve lives.

As part of the Evergreen Group, we also lead on digital health and genomics projects, including the Evergreen Life app, which empowers people to take control of their health.

Our mission is to enhance healthy and happy life years through high-quality, personalised, and accessible care. Our vision is to be a trusted leader in healthcare, known for innovation, compassion, and real impact.

We live by four core values:

• Caring – Respect and compassion in everything we do
• Inclusive – Empowering diverse voices and teamwork
• Evolving – Driving continuous improvement and innovation
• Ambitious – Striving for high standards and real impact

Whether your role is clinical or corporate, it matters. We’re committed to creating a positive, inclusive, and supportive environment where all colleagues can thrive.

Omnes Healthcare are an inclusive employer. If you require any adjustments during the recruitment process, we will be more than happy to help.

Benefits

• 6 weeks holiday plus bank holidays, plus an extra day off for your birthday
• Excellent work-life balance
• Clinical progression and training cost support
• Full indemnity cover for all work undertaken
• NHS Discount & Support Schemes
• Employee Assistance Programme
• Sick pay, enhanced maternity/paternity leave
• Salary sacrifice schemes (electric car, cycle to work)
• Life insurance (3x salary), healthcare cash plan, charitable giving scheme

Apply today to join a patient-focused, innovative team and make a real difference in health care.

Person Specification

Qualifications

Essential

• Full GMC registration with a licence to practise
• CCT in General Practice (or equivalent / within 6 months of completion)

Desirable

• Full GMC registration with a licence to practise
• CCT in General Practice (or equivalent / within 6 months of completion)

Experience

Essential

• Strong communication and clinical decision-making skills
• Commitment to high-quality, patient-centred care
• Evidence of continuing professional development (CPD)

Desirable

• Ability to work independently and as part of a team

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Omnes Healthcare Limited

Address

Sidings Medical Practice

14 Sleaford Rd, Boston

Boston

All UK

PE21 8EG

United Kingdom

Employer's website

http://omneshealthcare.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Main Duties

• Coordinate care for patients with long-term conditions, frailty, and complex health needs.
• Support patients to access appropriate health and community services.
• Liaise with hospitals, community teams, social care, care homes, and voluntary organisations.
• Assist with monitoring and tracking patient pathways and outcomes.
• Support multidisciplinary team meetings and follow up agreed actions.
• Help identify patients who may benefit from additional support or targeted interventions.
• Maintain accurate and up-to-date patient records.
• Provide excellent patient service through telephone and written communication.

Person Specification

Experience

Essential

• We are looking for someone who -
• Has excellent communication and interpersonal skills.
• Is highly organised and able to manage multiple priorities.
• Has experience of working in healthcare, social care, or a customer-focused environment.
• Demonstrates empathy, professionalism, and a patient-centred approach.
• Is confident using IT systems and databases.
• Can work independently and as part of a multidisciplinary team.

Desirable

• Experience within primary care or the NHS would be advantageous but is not essential, as training will be provided for the right candidate.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Linden Medical Group

Address

Linden Medical Centre

Linden Avenue

Kettering

Northamptonshire

NN15 7NX

United Kingdom

Employer's website

https://www.lindenmedical.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Reception Duties:

• Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice.
• Deal with all general enquiries, explain procedures and make new and follow-up appointments.
• Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.
• Explain Practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.
• Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
• Enter requests for home visits into the home visits book, ensuring careful recording of all relevant details and where necessary refer to Duty Doctor.
• Action repeat prescription requests and ensure that they are ready for collection by the patient within 48 hours, in line with Practice protocol.
• Take action on clinicians requests for further information/patient contact information etc. (including computerised Practice notes), ensuring completion of all associated paperwork.
• Advise patients of relevant charges for private (non-General Medical Services) services, accept payment and issue receipts for same.
• Enter patient information on to the computer as required.
• Prepare clinical rooms for surgeries, supply prescription forms and record numbers in use and ensure adequate supplies of consumables (including bottles, couch rolls, test request forms etc.).

Person Specification

Qualifications

Essential

• English GCSE Level C or equivalent.
• A demonstrable commitment to professional development.

Desirable

• Intermediate level Microsoft Office.
• SystmOne knowledge.

Experience

Essential

• Experience of working in a public reception environment.
• Experience of Microsoft Office software.
• Experience of dealing with the public and/or patients.

Desirable

• Experience of working in a GP practice.
• Experience of telephone switchboard operation.
• Experience of computerised clinical system.

Knowledge and skills

Essential

• Excellent numeracy skills.
• Excellent keyboard and computer skills.
• Excellent communication skills.

Qualities and attributes

Essential

• An understanding, acceptance and adherence to the need for strict
• confidentiality.
• Ability to use own judgment, resourcefulness and common sense.
• Ability to work without direct supervision and determine own
• workload priorities.
• Ability to work as part of an integrated multi-skilled team.
• Pleasant and articulate.
• Able to work under pressure.
• Able to work in a changing environment.
• Able to use own initiative.

Other

Essential

• Flexibility of working hours/ able to work at the desired times.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Cloister Road Surgery

Address

41-43 Cloister Road

Acton

W3 0DF

United Kingdom

Employer's website

https://www.cloisterroadsurgery.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

You can find further details about the job, organisational structure, recruitment profile, expected outcomes and benefits information in the attached Job Description and other supporting documents.

Person Specification

Qualifications and Training

Essential

• General practitioner with MRCGP
• Attendance at courses aimed to support educational development (example: educator courses, Train the Trainer, etc.)
• Pro active approach and evidence of CPD within clinical role
• Applicants should either work in NHS clinical practice (or similar setting) or should have previously undertaken clinical practice within the last 2 years prior to the intended start date of the role

Desirable

• Approved GP trainer or clinical supervisor
• Educational qualification e.g. Postgraduate Certificate in Medical Education, Certificate or diploma in medical education or management

Skills and abilities

Essential

• A strong sense of vision, leadership and ability to innovate.
• Strong Interpersonal communication, written and presentation skills
• Excellent leadership and organisational skills
• Commitment to continuous improvement and innovation in medical education
• Ability to support others (pastoral skills) and to help others develop and progress.

Experience and Knowledge

Essential

• Good working knowledge of the NHS, its structures and processes.
• Demonstrable track record of delivery in service and education.bodies, related NHS organisations and regulatory bodies, including an understanding of healthcare/multi-professional workforce, the Gold Guide and educational theory
• Experience of working with learners and doctors in training in an educational context.
• Experience of clinical and educational leadership including across multi-professional teams.
• Understanding of developments involving the relevant Colleges/Faculties, professional bodies, National Institute for Health Research and academic training, NHS organisations and regulatory bodies.

Desirable

• Previous or current appointment as a leader in healthcare education.
• Previous experience in the recruitment and selection of doctors / learners to educational programmes.
• Awareness of funding streams for healthcare education.
• Understanding of current health, social care and education policy.
• An understanding of healthcare/multi-professional workforce matters.

Behaviours and Values

Essential

• Able to demonstrate NHSE's values and commitment to the values described in the NHS Constitution.
• Commitment to own personal development.
• Commitment to equality, diversity and inclusion.
• Commitment and enthusiasm for education and training
• Adaptable in approach including the flexibility to work in changing environments.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

NHS England

Address

Premier House

Caversham Road

Reading

RG1 7EB

United Kingdom

Employer's website

https://www.england.nhs.uk/about/working-for/ (Opens in a new tab)

Job description

Job responsibilities

Provide Administrative support to enable the Practice to be run in an efficient and professional manner and support the achievement of the practices prescribing targets.

To respond to medication queries from patients and staff in a professional manner referring to the appropriate GP in accordance with practice protocols.

To advise on the sourcing and safe management of medicines as appropriate.

To assist in the submission of claims for personally administered drugs as required.

Be responsible for the organisation, planning and of own workload to meet set deadlines.

Taking messages and passing on information as appropriate.

Computer data entry/data allocation and collation, processing and recording information in accordance with practice procedures.

Initiating contact with and responding to requests from patients, other team members and associated healthcare professionals and providers.

Helping to keep all practice areas tidy and free from obstructions and clutter.

Helping to maintain a positive, patient focused culture.

Helping to maintain a positive, supportive culture across the whole of the practice team.

Any other duties commensurate with this position.

Duties will vary from time to time under the direction of the Partners / Practice Manager dependent on current and evolving practice workload and staffing levels.

To produce patient information leaflets and posters and run medicine awareness projects throughout the year.

Assist Partners with the appropriate monitoring and management of their prescribing budgets.

To help plan, develop and support the introduction of new working processes within the practice to optimise the quality of prescribing.

The post-holder should recognise the importance of effective communication within the team and will strive to:

Communicate effectively with other team members.

Communicate effectively with patients and carers.

Recognize peoples needs for alternative methods of communication and respond accordingly.

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, the practice Health & Safety Manual, and the practice Infection Control policy and published procedures. This will include:

Using personal security systems within the workplace according to Practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks

Making effective use of training to update knowledge and skills

Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards

Actively reporting of health and safety hazards and infection hazards immediately when recognised

Keeping own work areas and general / patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role

Undertaking periodic infection control training (minimum annually)

Reporting potential risks identified

While seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.

Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development

Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Person Specification

Qualifications

Essential

• Good level of reading, writing and computer skills.

Experience

Essential

• Experience in working in healthcare in an administrative role.
• Experience of sitting and using a computer for long periods of time.

Desirable

• Experience of clinical systems such as EMIS Web and DOCMAN

Knowledge and skills

Essential

• Demonstrable commitment to and focus on quality, promotes high standards to consistently improve patient outcomes.
• Value diversity and difference, operates with integrity and openness. Treating others with compassion, empathy and respect.
• Looks for collective success, listens, involves, respects and learns from the contribution of others.
• Uses evidence to make improvements, increase efficiencies and seeks out innovation.
• Actively develops themselves and others.
• Computer literate.
• Ability to solve problems.
• Good time management able to priorities a large volume of work.
• Good organisation skills.
• Effective written and oral communication skills with good command of English grammar and spelling.
• Analytical mind with regards to statistics.
• Good telephone manner.
• Ability to use own initiative.
• Self-motivation.
• Understanding of common medical terminology.
• Needs to have a thorough understanding of and be committed to the equality of opportunity and have good working relationships both in terms of day-to-day working practices, but also in relation to the management of systems.
• IT Skills, Working knowledge of Microsoft Office with intermediate keyboard skills.
• Ability to liaise with other agencies, statutory public services or independent agencies.
• Used to working in a busy environment able to work under pressure with interruption.
• Adaptability, flexibility and ability to cope with unpredictable environment.
• Willing to engage with and learn from peers, other professionals and colleagues in the desire to provide or support the most appropriate interventions.
• Professional calm and efficient manner.
• Demonstrates a strong desire to improve performance and make a difference by focusing on goals.
• Attention to detail.
• Highly motivated with ability to influence and inspire others.
• Ability to work independently.
• Team player.
• Punctual and reliable.
• Smart appearance.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Mountview Practice

Address

Fleetwood Health & Wellbeing Centre

Dock Street

Fleetwood

FY7 6HP

United Kingdom

Employer's website

https://www.mountviewpractice.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Please download a copy of the job description (see documents to download section below) for full details of the main responsibilities for this role.

At CWP, our recruitment selection processes are based on both competence (see person specification for details) and values.

CWP recruits people that can demonstrate the Trusts Values in their everyday life and we use a values-based approach in our interviews, which explores not only what you do but how and why you do it.

Before applying, we encourage you to review the Trusts Values and think about how these align with your own personal values. The supporting information section in your application should reflect your understanding of the Trusts Values and associated behaviours and you should provide examples from your work experience and/or personal life which demonstrate these values through your behaviours.

An applicant guide to help and support you through your recruitment journey can be accessed at the bottom of this page. Further help and support for completing your application can be accessed via our website. If you need any further guidance to help you complete your application, contact our recruitment team via email at: [email protected] or by calling 01244 393100.

If you have a disability that meets the definition set out in the Equality Act 2010, and you can show that you meet the essential criteria described in the person specification for an available position, please answer YES to the question: Do you wish to be considered under the Guaranteed Interview Scheme?

Please inform the team if you have any special support needs to be considered as part of the interview and selection processes.

The trust offers a Guaranteed Interview Scheme to any armed forces community applicants who meet the essential criteria for the post and encourages applications from armed forces reservists or cadet force adult volunteers.

Please note applicants will be required to pay for their DBS check. Costs are deducted from salary following appointment. You are encouraged to enrol for the DBS Update Service. A small annual fee of £16 per year applies.

New entrants to the NHS will commence on the minimum of the scale stated above.

Applicants are advised to apply early as if a large number of applications are received for this post we reserve the right to close the vacancy prior to the advertised date.

Good luck with your application. We hope to welcome you to Team CWP very soon!

Person Specification

Qualifications

Essential

• Core profession (Social Work, Nurse, Allied Health Professional) OR Qualified Post Graduate Certificate or above from a provider university as part of the CYP-IAPT programme e.g. EMHP, CWP
• Professional Registration with recognised National Body (HCPC, NMC, Social Work England) OR Professional registration with recognised National Body (BPS, BABCP)
• Nationally recognised post-qualification, continuous professional development (CPD) related to the core profession (Social Work, Nurse, Allied Health Professional) OR Nationally recognised post-qualification, continuous professional development (CPD) related to EMHP/CWP
• Senior Wellbeing Practitioner Course or willing to undertake course within 12 months of appointment.

Desirable

• Therapeutic Training to intermediate / diploma level

Knowledge and Expertise

Essential

• Demonstrable working knowledge of specialist therapeutic approaches e.g. CBT, Family Therapy
• Knowledge of Child Protection workings and Practice
• Working knowledge of Children related legislation
• Experience of inter-agency working
• Experience of writing, implementing and evaluating Care / Treatment Plans
• Experience of providing clinical supervision

Desirable

• Experience of working with Students/ Learners
• Experience of providing clinical supervision

Experience

Essential

• Significant post qualification experience of working within a CYPMHS or Child Mental Health related field.
• Recognised experience of working within an environment where evidence based interventions have been delivered
• Undertaking formal and informal clinical risk assessments and risk management planning
• Undertaking mental health assessments
• IT skills, including using databases, Microsoft Office and clinical systems

Desirable

• Post qualifying experience of working within NHS community CYPMHS
• Recognised experience of working within an environment where evidence based interventions have been delivered

Trust Values

Essential

• Demonstrate alignment with Trust Values (6 C's: Commitment, Communication, Care, Courage, Compassion, Competency)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Cheshire and Wirral Partnership NHS Foundation Trust

Address

Catherine House

Eaton Street, Crewe

Crewe

CW2 7EG

United Kingdom

Employer's website

https://www.cwp.nhs.uk/about-us/working-for-us/ (Opens in a new tab)

Job description

Job responsibilities

As a GP you will respond to medical problems presented by patients including diagnosis, investigation, treatment and referral as appropriate in line with guidelines and pathways. Including prescribing for patients, regularly review medications and monitor repeat prescriptions.

You will;

Provide medical leadership and expert advice, regarding medical and primary care issues to the wider healthcare team; engaging with the Practice Plus Group wellbeing approach

Deliver effective patient care developing high levels of communication with patients; identifying and utilising evidence based best practice through benchmarking and clinical guidelines. Undertaking appropriate clinical audit to improve clinical outcomes

Inspire and develop positive collaborative working relationships across the multidisciplinary team; working with the wider team to ensure effective clinical governance is incorporated into day to day practice

Promote multidisciplinary discussions around complex case management, ensuring systems and processes in place for managing results, letters, and tasks. Undertake clinical risk assessments and implement management strategies for risks

Share and disseminate acquired knowledge with all team members through development sessions and clinical governance meetings or clinical case reviews

Person Specification

Qualifications

Essential

• Please click apply to view the job description and person specification.

Desirable

• Please click apply to view the job description and person specification.

Experience

Essential

• Please click apply to view the job description and person specification.

Desirable

• Please click apply to view the job description and person specification.

Additional Criteria

Essential

• Please click apply to view the job description and person specification.

Desirable

• Please click apply to view the job description and person specification.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Practice Plus Group - Health in Justice

Address

20 Ashbourne Rd

Oaks Green

Ashbourne

Derbyshire

DE6 5HW

United Kingdom

Employer's website

https://practiceplushij.com/ (Opens in a new tab)

Job description

Job responsibilities

Job Summary

The GP will provide high-quality, patient-centred General Medical Services to the registered patients of Ystwyth Medical Group. The successful candidate will work as part of our multidisciplinary team to deliver safe and effective healthcare, whilst supporting the practice's commitment to continuity of care, medical education and service development.

Main Duties and Responsibilities

Clinical Duties

Undertake routine and urgent GP consultations, appointments including home visits and an on call requirement

Assess, diagnose and manage acute and chronic medical conditions

Prescribe safely and appropriately in line with local and national guidance

Make referrals to secondary care and community services where appropriate

Review pathology, radiology and other investigation results

Undertake home visits where clinically required

Provide advice and support to patients and carers

Participate in safeguarding processes for children and vulnerable adults

Maintain accurate and contemporaneous clinical records using EMIS

Administrative Responsibilities

Complete referrals, reports, correspondence and associated clinical administration

Review laboratory and diagnostic results

Action workflow tasks within agreed timescales

Complete medical reports and documentation as required

Quality and Governance

Participate in clinical governance activities

Contribute to quality improvement and audits

Comply with GMC standards and professional requirements

Maintain up to date mandatory training and appraisal requirements

Participate in Significant Event Analysis and learning activities

Participate in Practice, LHB and Cluster PT4L sessions

Teaching and Training

As a teaching practice, opportunities are available to:

Support undergraduate medical students

Contribute to and support Foundation Doctor training

Contribute to and support postgraduate GP training

Participate in educational activities and mentoring where appropriate

Team Working

Work collaboratively with GP Partners, Salaried GPs, Practice Nurses, HCSWs, Advanced Clinical Pharmacists and Nurses and the wider multidisciplinary team

Contribute positively to team development and service improvement

Promote a supportive and respectful working environment

Person Specification

Qualifications

Essential

• Fully qualified General Practitioner
• Registered with the General Medical Council (GMC) with a licence to practise
• Included on the NHS Wales Performers List or eligible for inclusion
• Evidence of ongoing CPD
• Excellent communication and interpersonal skills
• Ability to work effectively within a multidisciplinary team
• Commitment to high-quality patient care

Desirable

• Interest in medical education and training
• Experience of EMIS
• Interest in developing specialist clinical areas
• Previous experience working within UK General Practice

Experience

Essential

• n/a

Desirable

• n/a

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

GP Practice in Wales

Address

Ystwyth Medical Group

Parc Y Llyn Retail Park

Llanbadarn Fawr

ABERYSTWYTH

Dyfed

SY23 3TL

United Kingdom

Employer's website

https://gpwales.co.uk (Opens in a new tab)

Job description

Job responsibilities

JOB DESCRIPTION

Post Title: Clinical Pharmacist

Working Hours: 3 days

Reports to: Practice Manager & HR / Prescribing Lead Partner

JOB SUMMARY

Responsible for supporting the partners in implementing effective medicine management within the practices, identifying areas for improvement, and initiating and managing change.

JOB RESPONSIBILITIES

Develop and manage a medicines management plan and deliver patient services as determined by practice policy and local and national guidance.

Lead the prescribing teams in best prescribing practice for long term condition management with a view to improving the quality of patient care with cost effective solutions.

Patient / clinical services

Provide medication review services to patients via clinics in the practice, domiciliary visits and in residential and nursing homes, and to deliver pharmaceutical care plans that maximise cost-effective prescribing and improve the quality of patient care.

Provide long term condition management services to patients via clinics in the practice, domiciliary visits and in residential and nursing homes, in line with care and support planning principles.

Assist partners with the appropriate monitoring and management of their prescribing budgets.

Help plan, develop and support the introduction of new working processes within the practice to optimise the quality of prescribing.

Responsibility for administration

To provide regular support and feedback to practice on prescribing action plans

To produce quarterly reports on practice progress to the lead GP for medicines management

To update and maintain accurate patient medication records on the practices clinical computer systems, including advice given and action taken.

To advise the primary health care team on the safe and secure handling of controlled drugs and other medicines, ensuring compliance with medicines legislation.

Communication

The post-holder should recognize the importance of effective communication within the team and will strive to:

Communicate effectively with other team members

Communicate effectively with patients and carers

Recognise peoples needs for alternative methods of communication and respond accordingly.

Confidentiality:

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately

In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential

Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & safety:

The post-holder will implement and lead on a full range of promotion and management their own and others health and safety and infection control as defined in the practice Health & Safety policy, the practice Health & Safety manual, and the practice Infection Control policy and published procedures. This will include (but will not be limited to):

Using personal security systems within the workplace according to practice guidelines

Awareness of national standards of infection control and cleanliness and regulatory / contractual / professional requirements, and good practice guidelines

Correct use of Personal Protective Equipment (PPE)

Use and monitoring of the correct use of Standard Operating Procedures for cleaning and infection control

Responsible for correct hand hygiene of self and others

Ownership of infection control and clinically based patient care protocols, and implementation of those protocols within the team

Active observation of current working practices across the team in relation to infection control, cleanliness and related activities, ensuring that procedures are followed and weaknesses / training needs are identified, escalating issues as appropriate

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks across clinical and patient process

Making effective use of training to update knowledge and skills, and initiate and manage the training of others across the full range of infection control and patient processes

Monitoring practice facilities and equipment in relation to infection control, ensuring that provision of hand-cleansing facilities, wipes etc. are sufficient to ensure a good clinical working environment. Lack of facilities to be escalated as appropriate.

Safe management of sharps procedures, including training, use, storage and disposal

Using appropriate infection control procedures, maintaining work areas in a tidy, clean and sterile, and safe way, free from hazards. Initiation of remedial / corrective action where needed or escalation to responsible management

Actively identifying, reporting, and correcting health and safety hazards and infection hazards immediately when recognised

Keeping own work areas and general / patient areas generally clean, sterile, identifying issues and hazards / risks in relation to other work areas within the business, and assuming responsibility in the maintenance of general standards of cleanliness across the business in consultation (where appropriate) with other sector managers

Undertaking periodic infection control training (minimum twice annually)

Routine management of own team / team areas, and maintenance of work space standards

Waste management, including collection, handling, segregation, container management, storage and collection

Spillage control procedures, management and training

Decontamination control procedures, management and training, and equipment maintenance

Maintenance of sterile environments

Correct cleaning of equipment used for near patient testing, such as blood glucose monitoring equipment and smokelysers, using the manufacturers instructions as appropriate

Demonstrate due regard for safeguarding and promoting the welfare of children.

Equality and diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional development:

The post-holder will have a named mentor at each practice. The post-holder will participate in any training programme implemented by the practice as part of this employment, with such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development

Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Quality:

The post-holder will strive to maintain quality within the practice, and will:

Alert other team members to issues of quality and risk

Assess own performance and take accountability for own actions, either directly or under supervision

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance

Work effectively with individuals in other agencies to meet patients needs

Effectively manage own time, workload and resources

Communication:

The post-holder should recognise the importance of effective communication within the team and will strive to:

Communicate effectively with other team members

Communicate effectively with patients and carers

Recognise peoples needs for alternative methods of communication and respond accordingly

Contribution to the Implementation of Services:

The post-holder will:

Apply practice policies, standards and guidance.

Discuss with other members of the team how the policies, standards and guidelines will affect own work.

Participate in audit where appropriate.

Person Specification

Qualifications

Essential

• Qualified Clinical Pharmacist registered with the GPhC
• Experience working in primary care or general practice
• Dispensing experience and willingness to support dispensary operations
• Strong communication and teamwork skills
• Ability to work independently and prioritise workload
• Experience using EMIS clinical system
• Experience in dispensing GP practice

Desirable

• Independent Prescriber qualification

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Nettlebed Surgery

Address

Wanbourne Lane

Henley-on-Thames

RG9 5AJ

United Kingdom

Employer's website

https://nettlebedsurgery.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

To work on the Roving Health Units, delivering screening services to the local populations.

Cytology plus other screening services as required.

Working within GP practices to support their screening in areas of deprivation and health inequalities.

Engage with the General Public to raise awareness around screening and health.

Follow agreed policies and protocols, refer to the Head of Nursing as appropriate.

Maintain and clean equipment after use.

Maintain environment, including stock rotation and stock control.

Maintain general tidiness and cleanliness of environment.

Use of clinical administration systems such as System1

Accurate documentation of patient care and recorded in a timely fashion.

A duty to inform the Head of Nursing of potential problems or issues arising within the day-to-day duties.

Attend meetings when required.

Any other delegated duties as appropriate to the post.

Awareness of national standards of infection control and cleanliness and regulatory / contractual / professional requirements, and good practice guidelines

Responsible for the correct and safe management of the specimens process, including collection, labelling, handling, use of correct and clean containers, storage and transport arrangements

Management and maintenance of Personal Protective Equipment (PPE) for the practice including provision, ordering, availability, and ongoing correct usage by staff.

Responsible for hand hygiene across the practice

Ownership of infection control and clinically based patient care protocols, and implementation of those protocols.

Monitoring facilities and equipment in relation to infection control, ensuring that provision of hand cleansing facilities, wipes etc are sufficient to ensure a good clinical working environment. Lack of facilities to be escalated as appropriate.

Safe management of sharps procedures including training, use, storage, and disposal

Using appropriate infection control procedures, maintaining work areas in a tidy, clean and sterile, and safe way, free from hazards. Initiation of remedial / corrective action where needed or escalation to responsible management.

Actively identifying, reporting, and correction of health and safety hazards and infection hazards immediately when recognised

Waste management including collection, handling, segregation, container management, storage, and collection.

Spillage control procedures, management, and training

Decontamination control procedures, management and training, and equipment maintenance

Maintenance of sterile environments

Demonstrate due regard for safeguarding.

To communicate and report to vaccination lead as required.

Project management responsibilities:

As the operational lead for the mobile cervical screening service, the post-holder will:

Take day-to-day operational and project management responsibility for the mobile cervical screening service (Roving Health Units), ensuring delivery against agreed timescales, activity targets, budget and quality standards across all deployment sites.

Develop, own and maintain the project plan for the service, including site scheduling, staff rostering, equipment and vehicle logistics, and coordination with GP practices and community venues across areas of deprivation and health inequalities.

Plan and deliver the service using a phased campaign approach, running each phase as a discrete cycle of delivery, evaluation and refinement, and systematically capturing learning from each phase to inform the design, targeting and delivery of subsequent phases.

Act as the principal point of contact between the service and the multi-agency Project Board, preparing and presenting regular highlight reports, progress updates, risks and issues, and campaign learning to the Board and other key stakeholder groups.

Build and maintain effective working relationships across multiple partner agencies, including the ICB, PCNs, GP practices, local authority public health teams and third sector/community organisations, ensuring aligned and integrated delivery of the screening programme.

Produce clear, accurate and timely written reports for a range of audiences, including Project Board papers, campaign evaluation reports, business cases and funding/commissioner reports, translating operational and clinical activity data into accessible written and visual formats.

Monitor, analyse and report on service performance and uptake data (including coverage in underserved and seldom-heard populations), using findings to drive continuous improvement and to demonstrate impact to commissioners and partner agencies.

Identify, log and actively manage project risks and issues, maintaining a risk register and mitigation plan, and escalating appropriately to the Project Board or Head of Nursing where required.

Manage the project budget, monitoring expenditure against plan, supporting procurement of equipment, consumables and vehicle costs, and ensuring value for money across the service.

Support the recruitment, induction, training and day-to-day line management of nursing and support staff working on the mobile units, ensuring the team has the skills and capacity to deliver each phase of the campaign.

Lead engagement and communication activity with local communities and stakeholders to raise awareness of the service and improve uptake among seldom-heard and underserved groups, tailoring messaging and site selection using learning from previous campaign phases.

Chair or contribute to operational meetings, task and finish groups and working groups relating to the service, ensuring actions are recorded, owned and followed up.

Identify opportunities for service development, funding bids or expansion arising from campaign learning, and lead on drafting associated proposals and business cases.

Ensure robust clinical governance, information governance, safeguarding, and health and safety arrangements are maintained and evidenced across all mobile unit sites and throughout the project lifecycle.

Personal/Professional development:

The post-holder will participate in any training programme implemented by PCL as part of this employment, such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Quality:

The post-holder will strive to maintain quality within the practice, and will:

• Alert other team members to issues of quality and risk.
• Assess own performance and take accountability for own actions, either directly or under supervision
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.
• Work effectively with individuals in other agencies to meet patients needs.
• Effectively manage own time, workload, and resources.

Communication:

The post-holder should recognize the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members.
• Communicate effectively with patients and carers.
• Recognize peoples needs for alternative methods of communication and respond accordingly.

Person Specification

Knowledge and Skills

Essential

• Experience of Practice Nurse skills with a focus on cytology and screening.
• Request pathology tests and process the results, advising patients accordingly
• Understanding of the importance of evidence-based practice
• Ability to promote best practice regarding nursing matters
• Ability to work within own scope of practice and understand when to escalate.
• Good clinical system IT knowledge and an ability to record accurate clinical notes
• Ability to communicate complex and sensitive information effectively with people by telephone, email and face to face
• Understanding of safeguarding
• Knowledge of national standards that inform practice (NICE guidelines etc)
• Effectively able to communicate and understand the needs of the patient
• Ability to produce clear, well-structured written reports, board papers and evaluations for a range of clinical and non-clinical audiences
• Ability to build and sustain effective working relationships with multiple partner agencies and stakeholders at different levels of seniority
• Ability to design and manage phased delivery plans, using performance data and lessons learned to adapt and improve each successive phase

Desirable

• Broad knowledge of clinical governance
• Knowledge of public health issues in the local area
• Awareness of issues within the wider health arena and knowledge of health promotion strategies
• Understanding and knowledge of healthcare provision in PCL, ICB's and neighbourhood working.
• Basic budget management skills, including monitoring expenditure and supporting procurement decisions

Other

Essential

• Disclosure Barring Service (DBS) check
• Occupational Health clearance
• Meet the requirements and produce evidence for professional revalidation
• Evidence of CPD commensurate with the role
• Flexibility to work outside core office hours

Desirable

• Access to own transport and ability to travel across the locality

Qualifications

Essential

• Registered Nurse (Nursing and Midwifery Council)
• Has evidence of working at the relevant level of practice as described in the Primary Care and General Practice Nursing Career and Core Capabilities Framework

Desirable

• Mentor or teaching qualification

Experience

Essential

• Broad knowledge of general practice and experience of working as a Practice or Community Nurse
• Experience of working autonomously
• Experience of infection prevention and control measures
• Demonstrable experience of leading or managing a project, service change or multi-phase campaign, including planning, delivery, monitoring and evaluation
• Experience of reporting into or working with a project board or steering group involving multiple partner agencies

Desirable

• Experience of managing elderly and housebound patients
• Experience of quality initiatives, i.e., benchmarking
• An appreciation of the NHS landscape including the relationship between individual organisations, PCNs and the commissioners
• Formal project management qualification (e.g. PRINCE2, APM, Agile) or equivalent demonstrable experience

Personal Qualities

Essential

• Effective time management (planning and organising)
• Demonstrate personal accountability, emotional resilience and work well under pressure
• Ability to follow legal, ethical and professional policies/local policies/procedures and codes of conduct
• Understand the requirement for PGDs and associated policy
• Ability to use own initiative, discretion, and sensitivity
• Able to get along with people from all backgrounds and communities, respecting lifestyles and diversity
• Ability to identify risk and assess/manage risk when working with individuals
• Ability to work as a team member and autonomously
• Good interpersonal and organisational skills
• Sensitive and empathetic in distressing situations
• Commitment to ongoing professional development
• Clear, polite telephone manner

Desirable

• Knowledge of IT systems including the ability to use word processing skills, emails and the internet

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Patient Care Locally CIC

Address

Office 2 and 3

Goliath Road

Coalville

LE67 3FT

United Kingdom

Employer's website

https://pclcic.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job title:

Medical Receptionist

Reports to:

Practice Manager

Hours:

Full time and part time positions available (hours on rota basis between 8am to 6.30pm as per contract of employment)

Job summary:

The purpose of the role is to:

Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person, online or on the telephone.

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Undertake a variety of administrative duties to assist in the smooth running of the practice including the provision of secretarial and clerical support to clinical staff and other members of the practice team where needed.

Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies.

Duties and responsibilities:

The duties and responsibilities to be undertaken may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the senior GP or your Supervisor dependent on current and evolving practice workload and staffing levels:

Knowledge and use of EMIS web

Processing and issuing of prescriptions within standard timeframes as per practice policy

Maintaining and monitoring the practice appointment system

Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional

Processing and distributing income (and outgoing) mail using Workflow

Taking messages and passing on information

Admin duties including scanning, read coding, completing tasks and summarising patient medical records

Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures

Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers

Filing and retrieving of paperwork

Clearing and restocking consultation rooms as required

Monitoring of fridge temperatures

Providing clerical assistance to practice staff as required from time to time, including word/data processing, filing, and photocopying

Keeping patient areas tidy and free from obstructions and clutter

Being polite and helpful to patients and colleagues at all times ensuring that you provide good customer service and make a good impression

Confidentiality:

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.

Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, to include:

Using personal security systems within the workplace according to practice guidelines

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks

Making effective use of training to update knowledge and skills

Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards

Reporting potential risks identified

Equality and diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/professional development:

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development

Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Quality:

The post-holder will strive to maintain quality within the practice, and will:

Alert other team members to issues of quality and risk

Assess own performance and take accountability for own actions, either directly or under supervision

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance

Work effectively with individuals in other agencies to meet patients needs

Effectively manage own time, workload and resources.

Communication:

The post-holder should recognise the importance of effective communication within the team and will strive to:

Communicate effectively with other team members

Communicate effectively with patients and carers

Recognise peoples needs for alternative methods of communication and respond accordingly.

Person Specification

Experience

Essential

• Essential criteria
• Good customer service, the ability to work as part of a team, ability to maintain confidentiality whilst handling sensitive information and basis IT skills.

Desirable

• Desirable criteria
• Experience of working in a GP practice, reception experience in an NHS setting and knowledge of EMIS Web.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Bousfield Health Centre

Address

Bousfield Health Centre

Westminster Road

Liverpool

L4 4PP

United Kingdom

Employer's website

https://www.bousfieldhealthcentre.nhs.uk/# (Opens in a new tab)

Job description

Job responsibilities

Job title:

Medical Receptionist/Administrator

Reports to:

Practice Manager

Hours:

Full time position available (hours on rota basis between 8am to 6.30pm as per contract of employment)

Job summary:

The purpose of the role is to:

Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person, online or on the telephone.

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Undertake a variety of administrative duties to assist in the smooth running of the practice including the provision of secretarial and clerical support to clinical staff and other members of the practice team where needed.

Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies.

Duties and responsibilities:

The duties and responsibilities to be undertaken may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the senior GP or your Supervisor dependent on current and evolving practice workload and staffing levels:

Knowledge and use of EMIS web

Processing and issuing of prescriptions within standard timeframes as per practice policy

Maintaining and monitoring the practice appointment system

Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional

Processing and distributing income (and outgoing) mail using Workflow

Taking messages and passing on information

Admin duties including scanning, read coding, completing tasks and summarising patient medical records

Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures

Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers

Filing and retrieving of paperwork

Clearing and restocking consultation rooms as required

Monitoring of fridge temperatures

Providing clerical assistance to practice staff as required from time to time, including word/data processing, filing, and photocopying

Keeping patient areas tidy and free from obstructions and clutter

Being polite and helpful to patients and colleagues at all times ensuring that you provide good customer service and make a good impression

Confidentiality:

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.

Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, to include:

Using personal security systems within the workplace according to practice guidelines

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks

Making effective use of training to update knowledge and skills

Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards

Reporting potential risks identified

Equality and diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/professional development:

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development

Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Quality:

The post-holder will strive to maintain quality within the practice, and will:

Alert other team members to issues of quality and risk

Assess own performance and take accountability for own actions, either directly or under supervision

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance

Work effectively with individuals in other agencies to meet patients needs

Effectively manage own time, workload and resources.

Communication:

The post-holder should recognise the importance of effective communication within the team and will strive to:

Communicate effectively with other team members

Communicate effectively with patients and carers

Recognise peoples needs for alternative methods of communication and respond accordingly.

Person Specification

Experience

Essential

• Essential criteria Good customer service, the ability to work as part of a team, ability to maintain confidentiality whilst handling sensitive information and basis IT skills.

Desirable

• Desirable criteria Experience of working in a GP practice, reception /Administration experience in an NHS setting and knowledge of EMIS Web.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

GP Practice Riverside

Address

Riverside Centre For Health

Park Street

Liverpool

L8 6QP

United Kingdom

Employer's website

https://www.firtreemc.nhs.uk/ (Opens in a new tab)