Job description

Job responsibilities

Please download a copy of the job description (see documents to download section below) for full details of the main responsibilities for this role.

At CWP, our recruitment selection processes are based on both competence (see person specification for details) and values.

CWP recruits people that can demonstrate the Trusts Values in their everyday life and we use a values-based approach in our interviews, which explores not only what you do but how and why you do it.

Before applying, we encourage you to review the Trusts Values and think about how these align with your own personal values. The supporting information section in your application should reflect your understanding of the Trusts Values and associated behaviours and you should provide examples from your work experience and/or personal life which demonstrate these values through your behaviours.

An applicant guide to help and support you through your recruitment journey can be accessed at the bottom of this page. Further help and support for completing your application can be accessed via our website. If you need any further guidance to help you complete your application, contact our recruitment team via email at: [email protected] or by calling 01244 393100.

If you have a disability that meets the definition set out in the Equality Act 2010, and you can show that you meet the essential criteria described in the person specification for an available position, please answer YES to the question: Do you wish to be considered under the Guaranteed Interview Scheme?

Please inform the team if you have any special support needs to be considered as part of the interview and selection processes.

The trust offers a Guaranteed Interview Scheme to any armed forces community applicants who meet the essential criteria for the post and encourages applications from armed forces reservists or cadet force adult volunteers.

Please note applicants will be required to pay for their DBS check. Costs are deducted from salary following appointment. You are encouraged to enrol for the DBS Update Service. A small annual fee of £16 per year applies.

New entrants to the NHS will commence on the minimum of the scale stated above.

Applicants are advised to apply early as if a large number of applications are received for this post we reserve the right to close the vacancy prior to the advertised date.

Good luck with your application. We hope to welcome you to Team CWP very soon!

Person Specification

Qualifications

Essential

• Educated to diploma/degree level and registered with an appropriate professional body (i.e Registered Mental Health Nurse, Social Worker, Registered General Nurse etc)
• Training to Level 3 in Safeguarding children and young people: roles and competencies for Health Care staff or willingness to undertake training

Desirable

• Post graduate qualification relevant to specialism
• Clinical supervision qualification
• Educational qualification

Knowledge and Experise

Essential

• Specialist knowledge in perinatal mental health or willingness to undertake training
• Specialist knowledge in attachment and infant mental health or willingness to undertake training
• An understanding of the NSF and Mental Health Act/Mental Health Capacity Act requirements
• CPA process
• Able to produce well written reports
• Ability to communicate with a wide range of professionals from various settings
• Able to own problems and get involved in the solutions
• Ability to manage risk
• Able to plan creatively to maximise effectiveness of care plans.
• Able to work independently and as part of a team
• Ability to manage own time and that of the team's
• Ability to work flexibly
• Able to be mobile across a geographic area
• Ability to manage change in a positive manner

Desirable

• Awareness of community structures and social care options and processes
• Understanding of recovery principles in mental health

Experience

Essential

• Skills and experience in delivering mental health training and education to non-mental health professionals
• Experience of working in a multi-disciplinary and multi-agency environment
• Substantial experience of managing a busy caseload of clients with a range of mental health problems
• Working within a community mental health setting in either the statutory or voluntary sector

Trust Values

Essential

• Demonstrate alignment with Trust Values (6 C's: Commitment, Communication, Care, Courage, Compassion, Competency)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Cheshire and Wirral Partnership NHS Foundation Trust

Address

Beech House

Lea Bank Close

Macclesfield

SK11 8HE

United Kingdom

Employer's website

https://www.cwp.nhs.uk/about-us/working-for-us/ (Opens in a new tab)

Job description

Job responsibilities

The Receptionists provide efficient and effective support within the Practice. The primary role is to receive and assist patients, making appointments, dealing with all enquiries and problem-solving; to liaise with the multi-disciplinary team and patients as regards the smooth uneventful running of all clinics. A calm, confident telephone manner, excellent communication skills, knowledge of General Practice and the NHS, as well as good IT skills to input data, is essential to this post. The post-holder will provide cover for colleagues in such times as annual leave or sickness.

COMMUNICATION:

1) To ensure communications between the patients, clinicians and other agencies are of a high standard.

2) To maintain effective communication with all members of the clerical team, to ensure that any problems arising are resolved efficiently and effectively

3) To ensure confidentiality is maintained at all times

4) To attend regular Departmental Meetings, and other meetings as requested

RECEPTION:

5) To receive, advise and direct patients, visitors and members of staff who attend the Practice

6) To book clinic appointments and record outcomes in accordance with departmental procedure

7) To monitor appointment/clinic activity levels advising medical staff and management of potential problems

8) To act promptly upon incoming telephone calls in a professional manner, including working on the main switchboard

9) To liaise with the Practice Manager, Administrators, Doctors, Clinicians, Nurses, and Dispensers, to ensure the efficient and uneventful running of clinics on a daily basis

10) To liaise with patients to ensure the efficient running of clinics

11) To take accurate and detailed messages, and ensure that all are dealt with by the end of the day

12) To give out test results to patients, following practice guidelines

13) To deal with all emergency patient attendances, including responding to panic alarms and locating emergency medical equipment

14) To provide information and basic medical advice, following protocols, to patients and their carers

15) To signpost or navigate patients to appropriate services

16) To process incoming correspondence, particularly by email and online consultations.

ADMINISTRATION:

17) To maintain efficient filing systems, both paper and computer based

18) To ensure the prompt distribution of all incoming mail, including scanning and assigning to patients computerised medical records

19) To check all stores and orders as they arrive on the premises and ensure the administrator is informed

20) To maintain pending lists for specialist clinics

21) To ensure Medical Records procedures are followed

22) To maintain and update the literature and equipment cupboard on a regular basis and inform the Administrator to reorder

23) To maintain stock of medical supplies, reordering from Health Authority as required

24) To arrange patient transport, as routine or urgent, by ambulance or car

TECHNICAL:

25) To maintain and update information on the computer systems as required

26) To maintain and update computerised audit data

27) To maintain and update the demographic details provided by patients

TRAINING/EDUCATION:

28) To be familiar with the location of relevant policy and guidance material and aware of their contents

29) To participate in appraisal and relevant developmental activities including mandatory training

30) To assist with the induction and training of new staff and any work experience students

31) To attend annual first aid and basic life support training including use of defibrillator

MANAGERIAL INSTRUCTIONS:

32) To ensure all procedures are adhered to for each task

33) To maintain the highest standards of safety by working with due regard to systems of work, fire orders and all health and safety legislation

34) To ensure that fire alarms and panic buttons are tested at regular intervals and maintained

35) To ensure the safety of patients and staff within the Practice is adhered to at all times by carrying out periodic risk assessments of the working area

36) To provide cover for colleagues in times of annual leave or sick leave

37) To be fully conversant with and maintain standards of conduct and dress to sustain the public confidence

38) To use all resources efficiently and effectively

39) To ensure security of Practice premises at all times

40) Any other duties which may be necessary following discussion with the Practice Manager

Person Specification

Experience

Essential

• Experience in a healthcare setting is desirable but not essential.

Desirable

• Experience in a healthcare setting is desirable but not essential.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Marazion Surgery

Address

Marazion Surgery

Gwallon Lane

Marazion

Cornwall

TR17 0HW

United Kingdom

Employer's website

https://www.marazionsurgery.com/ (Opens in a new tab)

Job description

Job responsibilities

Clinical Practice

To ensure that all statutory requirements outlined in the IntraHealth personnel procedures and policies are personally adhered to.

To be familiar with and conform to responsibilities under the Data Protection Act as identified by IntraHealth.

To undertake duties as necessary, in line with the changing needs of the company. To participate in the annual appraisal and knowledge and skills framework profiling process. Any necessary training will be provided.

Acts in a way that acknowledge individuals rights to make their own decision and recognise their responsibilities.

Facilitates others to identify their current level of knowledge and skills, their learning needs and best practice.

To support others in the development and application of knowledge and skills in practice

Identify resource issues which affect learning, development and performance and alerts the appropriate managers.

Communication

Delivering a quality service

The post-holder will strive to maintain quality within the Practice, and will:

· Alert other team members to issues of quality and risk

· Assess own performance and take accountability for own actions, either directly or under supervision

· Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team’s performance

· Work effectively with individuals in other agencies to meet patient’s needs

· Effectively manage own time, workload and resources

Overview

• Opening/closing premises.
• Preparing /organising rooms i.e. stock replenishment and ensuring an adequate supply of stationery is at hand for clinicians.
• Ensuring the reception area is tidy, safe and welcoming.
• Making appointments for health care professionals using the surgery premises.
• Dealing with External agencies – e.g. District Nurses, Health Visitors, secondary care, 3rd sector organisation and Primary Care Bodies.
• Greeting and directing patients on arrival and checking patients them into their appointments.
• Dealing with patient’s general/routine enquiries and requests.
• Answering telephones – receiving and forwarding messages.
• Making patient appointments and giving appointment cards.
• Registering new patients, temporary residents, emergency patients and those requiring immediate necessary treatment.
• Arranging appointments for medicals and other non-routine appointments.
• Ordering emergency ambulances and distribution of correct telephone number for routine ambulance bookings.
• Dealing with requests for home visits, taking accurate information and entering the information onto the medical system.
• Making and dealing telephone calls as required.
• Dealing with requests and handing out repeat medication prescriptions.
• Open and distribute internal & external Mail.
• Posting of letters and parcels.
• Taking specimen samples to collection point.
• Receive and action messages for internal and external members of staff
• Ensure information regarding any urgent or unresolved matters are passed to the appropriate person/line manager at the end of your working hours.
• Emptying pathology lab results bag.
• Date stamping results and appropriate filing of information.
• Filing of medical records, letters and test results.
• Ordering and sorting of the medical records and their maintenance (replacing worn out covers etc.) where necessary.
• Keeping all data on the medical system up-to-date.
• Recording and checking answering machine throughout the day.
• Entering patient information onto the computer in a timely and accurate manner.
• The handing out of letters, completed forms, completed passport applications, specimen bottles, self-certifications forms.
• Accepting requests for the completion of forms, e.g. hospital pre-admission drug check lists, private health insurance claim forms, passports, etc. (checking if there is a fee payable, informing the patient of the charge).
• Taking and receiving payments for services, e.g., insurance claims.
• Ensuring petty cash items are recorded on patient notes and entered correctly in the income or expenditure columns.
• Summarization of patient’s medical records on the medical system.
• Scanning documentation into the patients medical records.
• Utilising clerical and secretarial skills to ensure that letters/referrals/medical reports are undertaken in a timely manner (if required/applicable).
• Utilising Choose and Book (if required/applicable).
• Utilising ICE or other systems (if required/applicable).
• To assist with target led areas: QOF, KPI’s, DES, LES and NES etc.
• The handling of complaints in line with company procedure.

Person Specification

Experience

Essential

• Experience working in an receptionist/administrative role

Desirable

• Experience working on Clinical Computer systems

Skills and Abilities

Essential

• Effective communicator, with the ability to liaise appropriately at all levels
• Proficient in the use of computerised systems (Microsoft Word and Excel) to a level to enable the production of high standard of work
• Demonstrable team working skills
• Very good interpersonal skills

Desirable

• Process management
• Demonstrate an understanding of the data protection act and patient confidentiality, clinical and information governance and Caldicott requirements.

Attitudes

Essential

• Capacity to work calmly under pressure and to deadlines
• Conscientious
• Attention to detail
• Self-starter
• Flexible and proactive attitude
• Enthusiasm for the role
• Flexible approach to work, in line with the needs of the service such as evening or weekend working as necessary
• Able to work as part of a team

Qualifications

Essential

• Good level of general education or experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Intrahealth Ltd

Address

Belmont Surgery

Broomside Lane

Durham

DH1 2QW

United Kingdom

Employer's website

https://www.intrahealth.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

• Processing and management of laboratory samples requested by GPs/Nurses
• Administer influenza vaccines according to PSD, following training
• Administer B12 injections according to PSD
• To undertake Spirometry for GP to interpret results.
• Surgical equipment and vaccine re-stocking and stock rotation
• Clearing and re-stocking consulting rooms
• Preparing and maintaining environments and equipment before, during and after patient care interventions including assisting GPs during the performance of minor operations, coils and implants
• Assisting in the assessment and surveillance of patients health and well-being
• Help to raise awareness of health and well-being and how it can be promoted
• Assisting with the collection and collation of data on needs related to health and well-being
• Assist with recall systems
• Lifestyle advice, (diet, weight, exercise, smoking cessation, alcohol) making necessary referrals within PHCT and local support services
• Maintain health promotion information in waiting room designated for patient education

** Please see Job Description attached for more information about this vacancy**

Person Specification

Knowledge and Skills

Essential

• Demonstrates basic factual knowledge of field of work
• Ability to demonstrate excellent communication skills
• Ability to work well under pressure
• Strong organisational skills
• IT Literate
• Willingness to work flexibly (potentially across multiple sites)
• Good understanding of the importance of confidentiality

Desirable

• Previous Experience using EMIS web

Qualifications

Essential

• English and Maths GCSE (or equivalent)
• NVQ Level 2 in Health and Social Care
• Care Certificate

Desirable

• HCA Training

Experience

Essential

• Previous Experience of working as a HCA or equivalent
• Can carry out clinical, technical, scientific or administrative duties according to established protocols or procedures, or systems of work

Desirable

• Previous Experience of working in Primary Care/similar NHS setting

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Symphony Healthcare Services Limited

Address

Bruton Surgery

Patwell Lane

BRUTON

Somerset

BA10 0EG

United Kingdom

Employer's website

https://www.symphonyhealthcareservices.com/ (Opens in a new tab)

Job description

Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac

Person Specification

Experience

Essential

• Experience of either inpatients or community mental health services

Desirable

• Previous experience in the community setting
• Previous experience of caseload management

Qualifications

Essential

• Qualified NMC registrant - RMN

Desirable

• Venepuncture trained
• Therapies qualification
• ECG Trained
• Welsh Skills Desirable (Level 3/B2 or above)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Cwm Taf Morgannwg University Health Board

Address

Keir Hardie Health Park

Aberdare Road

Merthyr Tydfil

CF48 1BZ

United Kingdom

Employer's website

https://joinctm.wales/ (Opens in a new tab)

Job description

Job responsibilities

Administration: • To have sound knowledge and understanding of the Practice procedures. • To work in accordance of written protocol • Opening up/ locking-up of Practice premises and maintaining security in accordance with Practice protocols • Pulling/filing notes for surgeries and update as necessary • Filing post in medical records if applicable • Photocopy as requested • Ensuring messages and information is passed on to relevant members of staff and outside agencies • Distributing clinical documents to clinical staff • Action tasks assigned by Clinicians and passing on relevant information. • Processing and distributing incoming (and outgoing) mail • Taking messages and passing on information • Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers • Providing clerical assistance to practice staff as required from time to time, including filing, photocopying and scanning Reception: • Maintaining and monitoring the Practice appointments system • Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional • Computer data entry/data allocation and collation; processing and recording information in accordance with Practice procedures • Work on a rotational basis to cover reception • Supporting patients who attend the surgery to collect repeat prescriptions Appointments: • Process appointment requests for today / future appointments from patients by telephone and in person • Deal with visits requests Telephone: • Have working knowledge of telephone system, during and after hours. • Provide an efficient system of answering the telephone using a courteous and friendly manner • Take patients through care navigation to provide the patient with the most appropriate care Other Tasks: • Ensure reception area is kept tidy and ready for use • Ensure building security – have thorough knowledge of doors/windows/alarm • Provide refreshments if requested • Any other tasks allocated by the Practice Management • To action repeat medication requests from the surgery website and patient online systems at least twice daily. • To collect repeat prescription requests from the fax machine, post box and reception. • To liaise with patients and chemists regarding queries and requests. • To ensure repeat medication is issued in line with the protocols that are already in place, and ensure that any queries raised are dealt with quickly and correctly. • To ensure that patient queries on medication are highlighted to the relevant GP/NP/Pharmacist • To regularly go through prescriptions ‘not picked up’ and ‘unlikely to be picked up’ as a result of the timescale, to remove the details from the patient records and then destroy the prescription Computer: • General data input and information retrieving • Registration of new patients – computer data entry and medical records. • Process change of patient details e.g. change of address, both electronically and paper records • Support work of Prescription Line by processing repeat prescription requests in accordance with Practice guidelines as and when necessary. • Scanning clinical documents into patient records if required • Opportunistic data checking of patient demographic details Confidentiality: • In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately • In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential • Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data Health & safety: The post-holder will assist in promoting and maintaining their own and others’ health, safety and security as defined in the practice health & safety policy, the Practice Health & Safety manual, and the Practice Infection Control policy and published procedures. This will include: • Using personal security systems within the workplace according to Practice guidelines • Identifying the risks involved in work activities and undertaking such activities in a way that manage those risks • Making effective use of training to update knowledge and skills • Using appropriate Infection control procedures, maintaining work areas in a tidy and safe way and free from hazards • Actively reporting of health and safety hazards and infection hazards immediately when recognised • Keeping own work areas and general / patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holder’s role • Undertaking periodic infection control training (minimum annually) • Reporting potential risks identified Equality and diversity: The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: • Acting in a way that recognises the importance of people’s rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation • Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues • Behaving in a manner which is welcoming to the individual and is non-judgmental and respects their circumstances, feelings, priorities and rights. Personal/ professional development: The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include: • Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development • Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work • Regularly visit GP Teamnet to view amendments to Policies and Procedures Quality: The post-holder will strive to maintain quality within the Practice, and will: • Alert other team members to issues of quality and risk • Assess own performance and take accountability for own actions, either directly or under supervision • Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team’s performance • Work effectively with individuals in other agencies to meet patients needs • Effectively manage own time, workload and resources Communication: The post-holder should recognise the importance of effective communication within the team and will strive to: • Communicate effectively with other team members • Communicate effectively with patients and carers • Recognise people’s needs for alternative methods of communication and respond accordingly Contribution to the implementation of services: The post-holder will: • Apply Practice policies, standards and guidance • Discuss with other members of the team how the policies, standards and guidelines will affect own work • Participate in audit where appropriate

Person Specification

Qualifications

Essential

• Educated to GCSE level or above

Desirable

• GCSE Mathematics and English (Grade C or above)

Personal Qualities

Essential

• Polite and confident.
• Flexible and cooperative.
• Motivated and enthusiastic.
• Forward thinker.
• High level of integrity and loyalty.
• Sensitive and empathetic in difficult situations.
• Ability to work under pressure.

Other

Essential

• Flexibility to work outside of core office hours.
• Disclosure and Barring Service (DBS) Check.

Skills

Essential

• Excellent communication skills (written and oral).
• Strong IT skills.
• Effective time management.
• Ability to work as a team member and autonomously.
• Good interpersonal skills.
• Problem solving and analytical skills.
• Ability to follow policy and procedure.

Desirable

• Experience of SystmOne

Experience

Essential

• Experience of administrative duties.
• Experience of working with the general public.

Desirable

• Experience of working in a GP Practice.
• Experience of working in primary care.
• Experience of processing prescriptions and medication requests.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Moorlands Surgery

Address

139a Willow Road

Darlington

Co Durham

DL3 9JP

United Kingdom

Employer's website

http://www.moorlandssurgerydarlington.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

JOB SUMMARY:

It is the responsibility of each receptionist to assist in the smooth running of the Practice in general, and the reception area in particular, and to project a positive and friendly image to our patients and other professionals who may contact us either in person or via the telephone.

To facilitate patients accessing the clinical care provided by the practice.

To support the GPs and Nurses in providing that care.

To act as first point of contact for anyone accessing the practice.

KEY RESPONSIBILITIES:

To ensure that all visitors and telephone callers to the practice are greeted professionally.

To ensure all telephone calls are managed appropriately.

To manage the flow of patients arriving at the reception desk, for appointments, prescriptions, or queries.

To ensure the clinical staffs receive medical records as requested.

To ensure that repeat prescriptions are generated accurately and efficiently, within the 48 hours specified by the practice.

KEY TASKS:

Reception duties:

Greeting and booking in or patients for surgeries and clinics.

Dealing with patient enquiries efficiently and courteously.

The receiving and recording of telephone messages taking appropriate action.

Making appointments on EMIS Clinical System, by processing appointment requests for today, future appointments from patients in person and on the telephone.

Ensure eConsults are processed daily and assigned appropriately.

Ensure patients are signposted to relevant services, e.g. St Marks Hospital, local pharmacy, Social Prescriber, First Contract Physio etc

Ensure all tasks are actioned and completed.

Processing prescriptions repeats and filing for collection within 48 hours.

Advising patients of relevant charges for private services

Receiving specimens from patients ensuring all their details have been recorded whilst following Health & Safety policy.

Tidying waiting room after surgery, ensuring premises are kept tidy between visits from the cleaning staff, tidy and sort magazines and leaflets, discarding old and damaged items as necessary.

Administration duties:

To have a thorough knowledge of all practice policies and procedures

To work in accordance with written protocols

Provide administrative support for clinical staff.

Filing patient records and correspondence when necessary.

Opening and distribution or practice post.

Registering new patients following the Registration Protocol.

Scanning of documents onto the medical system. All scanning should be cleared daily.

To send letters to patients as necessary.

Changing details on EMIS i.e. Change of address, telephone numbers etc.

Other Information:

Cover for other Reception team members for sickness and annual leave.

Ensuring building security/premises at the end of the day and ensure the building is totally secured, internal lights off and alarm activated.

To carry out any other duties agreed between employee and the practice to ensure the smooth running of the practice.

Confidentiality:

While seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.

Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, the Staff Handbook and the Practice Infection Control Policy, this will include:

Using personal security systems with the workplace according to practice guidelines

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.

Making effective use of training to update knowledge and skills.

Keeping own work areas and general/patient areas free from hazards.

Reporting potential risks identified.

Equality and diversity:

The post-holder will support the equality, diversity and rights of patients, carers, and colleagues, to include:

Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation.

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.

Behaving in a manner which is welcoming to and of the individual, is non-judgemental and respects their circumstances, feelings priorities and rights.

Personal/professional development:

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.

Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Quality:

The post-holder will strive to maintain quality within the practice, and will:

Alert other team members to issues of quality and risk.

Assess own performance and take accountability for own actions, either directly or under supervision

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.

Work effectively with individuals in other agencies to meet patients needs

Effectively manage own time, workload, and resources

Participate in audit where appropriate.

Communication:

The post-holder should recognise the importance of effective communication within the team and will strive to:

Communicate effectively with other team members.

Communicate effectively with patients and carers

Recognise peoples needs for alternative methods of communication and respond accordingly.

NHS Pension Scheme:

The post holder will automatically be enrolled in the NHS Pension Scheme (subject to eligibility checks).

Person Specification

Experience

Desirable

• Experience of working in a GP Practice.
• Experience in a busy office environment.

Qualifications

Essential

• Experience of working in a GP Practice
• Flexible approach to shift working patterns.
• Experienced in using EMIS Clinical System

Desirable

• GCSE grade A-C in English and Maths
• Experience of working in a busy environment

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Rosemead Surgery

Address

Rosemead Surgery

Ray Park Avenue

Maidenhead

Berkshire

SL6 8DS

United Kingdom

Employer's website

http://www.rosemeadsurgery.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

• Ensuring accurate and timely coding of clinical information onto patient records
• Summarising patient records in a clear, concise and clinically meaningful format
• Supporting clinicians with accessible, well-structured patient histories on Systmone
• Maintaining data quality standards in line with NHS and Practice requirements
• Contributing to improved patient outcomes through accurate record keeping and reporting
• Entering Read coded data into computerised medical records from letters/reports received from secondary care clinicians.

Person Specification

Experience

Essential

• Experience of administrative work in a healthcare or office setting. Experience handling confidential information.
• High level of accuracy and attention to detail.
• Knowledge of medical terminology.
• Experience of coding and summarising.

Desirable

• Experience within Primary Care. Experience of clinical coding and summarising Patient records and correspondence. Experience using Systmone.

Qualifications

Essential

• GCSE (or equivalent) in English (Grade C Level 4 or above)

Desirable

• Clinical Coding qualification (e.g. AMSPAR or equivalent)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Penketh Health Centre

Address

Honiton Way

Penketh

Warrington

WA5 2EY

United Kingdom

Employer's website

https://penkethhealthcentre.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job Description

Job Title: Diabetic Specialist Nurse

Main Purpose of Post: Triage and consultations. The role involves telephone triage, chronic disease management and medication monitoring. The focus of care evolves around our diabetic patients.

Reporting to: Advanced Nurse Practitioner Lead Nurse

Interface with: Patients

Doctors

Nurses

Practice Teams

Primary Care Network Partners

Patient Representative Group

ICB

Community Teams

Multi-Disciplinary Teams

Location: Postholder will be required to work at The Thorpewood Surgery or

Dussindale Branch Surgery as required.

Job Summary:

To act as an autonomous practitioner who is able to work independently and in conjunction with other members of the clinical team. The post holder will be an experienced caring nurse who can demonstrate developed clinical and diabetic skills and be able to demonstrate critical thinking whilst working within their professional boundaries. They will work the Surgery clinical team, consisting of GPs, ANPs, Practice Nurses and Health Care Assistants to deliver excellent primary care services within the practice.

This role will demonstrate safe, competent clinical decision-making and deliver expert care, including assessment, diagnostic skills, treatment and will communicate at all levels across boundaries.

The post holder will work collaboratively with the multidisciplinary team to meet the needs of patients, supporting the delivery of policy and procedures, and providing nurse leadership as required.

Main duties and responsibilities of the job:

A point of contact within the practice for diabetic patients who require review and management of their chronic disease, that require either telephone or Face to Face consultation.

Assessment, monitoring, diagnosis, treatment, prescribing, referral as appropriate and deliver key elements of Surgery initiatives.

Instigate invasive and non-invasive diagnostic tests or investigations, interpretation of findings and reports.

Directly admits patients to secondary care outlets in medical need.

Refer patients to other medical specialities for assessment where indicated.

To take responsibility for making autonomous decisions in relation to patient care.

Clinically examine and assess patient needs from a physiological and psychological perspective, and plan clinical care accordingly.

Assess, diagnose, plan, implement and evaluate interventions/treatments for patients with complex needs.

To collect data and participate in regular Practice audit and research projects

Work effectively with individuals in other agencies to meet patients and carers needs

Recognise and work within own competence and professional code of conduct as regulated by the NMC

Produce accurate, contemporaneous and complete records of patient consultation, consistent with legislation, policies and procedures on the Surgery clinical system

Deliver care according to local and national guidelines and evidence-based care

People Management:

Provide expert Diabetes and nursing advice to others working within the team.

To maintain own 3 yearly registration with the NMC

To maintain own continuous professional development and ensure PDP kept up-to-date in line with the requirements of the Practice

Strategic Management

Work with the clinical and management team to develop new services for patients

Contribute to practice incentive schemes, disease management registers and Surgery targets set locally and nationally for patient care.

Special Requirements of the Job:

An understanding, acceptance and adherence to the need for strict confidentiality.

Competence in the use of IT systems, i.e. coding work as completed, with the ability to learn new software.

General

This job description covers the main duties which the post holder is expected to undertake. These duties may be revised from time to time, in consultation with the post holder. The post holder may be required to undertake duties that are not recorded on this Job Description, that are commensurate with the role and grade.

Non medical prescribing qualification desirable but not essential.

Care Quality Commission

To ensure compliance with Surgery policies, reporting any deficiencies, potential hazards or dangerous occurrences to the Patient Services Manager or Practice Manager.

Participate and support Health & Safety statutory requirements and initiatives. Maintain records of incidents and undertake risk assessments.

Compliance with the Surgery confidentiality and Information Governance Policies.

Take responsibility for your own personal Development, including completing the annual appraisal and undertaking subsequent activity identified and agreed with the line manager.

Have a can do attitude

Person Specification

Qualifications

Essential

• Education and Qualifications
• RGN Qualification
• Current NMC registration
• A minimum of honours degree in advanced nursing
• Diabetes specialist qualification
• Prescribing qualification

Desirable

• Accredited training in chronic disease management

Experience

Essential

• Working autonomously in a nursing role
• Experience in triage
• Experience of working within a primary care or General Practice
• Experience of dealing with patients with undifferentiated and undiagnosed conditions
• Demonstrate Audit Composition
• Home Visiting

Desirable

• Nurse led triage
• Conducted On Line Consultation

Skills & Knowledge

Essential

• Clinical leadership skills
• Communication skills, written, listening and verbal
• Communication of difficult messages to patients and families
• Negotiation and conflict management skills
• Change management
• Health Management of vulnerable patients
• Team Player
• Management of patients with complex needs
• Accountability of own role
• Local and national health policy
• Wider health economy
• Clinical governance issues

Desirable

• SystemOne user
• Knowledge of public health issues
• Able to identify determinants on health in the area

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Thorpewood Medical Group

Address

Woodside Road

Norwich

Norfolk

NR7 9QL

United Kingdom

Employer's website

https://www.thorpewoodmedicalgroup.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

MEDICAL RECEPTIONIST

Hours: We welcome applications from candidates who would be available to work the following shift pattern:

• Mon 08:30-12:30, Thurs 08:30-17:30 and Fri 08:30-18:30 = 21.75 hours p/wk

Place of Work: Penn Hill Surgery

Reports to: Deputy Practice Manager

Job Summary

We are looking for a friendly, organised and enthusiastic individual to join our hardworking and supportive Reception Team.

We have increased the hours in the reception team in order to provide greater variety in the day-to-day administrative duties, creating a rewarding role that combines reception responsibilities with a range of administrative tasks.

Reception is at the heart of our practice and is often the first point of contact for our patients. This is a busy, fast-paced role where no two days are the same. The successful candidate will enjoy working with people, be able to manage a variety of competing demands, remain calm under pressure and provide a professional, compassionate service to our patients.

Whether you have previous experience working in general practice or are looking for a new challenge, we will provide the training and support needed to help you develop in the role.

You will work closely with our clinical and administrative teams to ensure patients receive the highest standard of care while contributing to the smooth running of the practice.

Main Responsibilities

Reception

Provide a professional, friendly and efficient reception service to patients, visitors and healthcare professionals.

• Answer telephone calls, deal with general enquiries and signpost patients to the most appropriate clinician or service.
• Book, amend and cancel appointments using practice systems.
• Use your judgement and communication skills to ensure patients requiring urgent medical attention are managed appropriately in accordance with practice procedures.
• Explain practice services, registration procedures and temporary patient arrangements.
• Maintain accurate patient records using EMIS.
• Check and update patient demographic details as required.
• Process payments for private (non-NHS) services and issue receipts.

Administration

As well as reception duties, you'll also undertake a variety of administrative tasks, including:

• Actioning tasks received via EMIS, AskMyGP and email.
• Processing new patient registrations, temporary registrations and deductions.
• Scanning and coding clinical correspondence onto patients' electronic records.
• Supporting the wider practice team with general administrative duties to help ensure the smooth running of the practice.
• Summarising patient medical records.

Premises

• Prepare the surgery for the start of the working day.
• Secure the premises at the end of the day when required, ensuring practice procedures are followed.

General Responsibilities

• Attend team meetings, staff meetings and mandatory training.
• Participate in service improvement initiatives.
• Maintain confidentiality at all times in accordance with GDPR, NHS guidance and Practice policies.
• Work flexibly and undertake other duties appropriate to the role as requested by the Partners or Management Team.

Person Specification

Qualifications

Essential

• PERSON SPECIFICATION
• QUALIFICATIONS
• GCSEs (or equivalent) including English and Maths.
• EXPERIENCE
• Experience of working in a customer-facing role.
• Experience of communicating with members of the public, both face to face and by telephone.
• Experience of using computer systems and standard office software.
• SKILLS & KNOWLEDGE
• Excellent verbal and written communication skills.
• Excellent customer service and interpersonal skills.
• Good keyboard and IT skills, with the ability to learn new systems.
• Ability to prioritise workload and manage competing demands.
• Good organisational and time management skills.
• Ability to work accurately and pay attention to detail.
• Ability to use initiative and exercise sound judgement.
• Ability to remain calm and professional in a busy, fast-paced environment.
• Ability to work effectively as part of a team.
• Understanding of the importance of confidentiality and data protection.
• PERSONAL QUALITIES
• Friendly, approachable and professional.
• Reliable, flexible and adaptable.
• Caring, empathetic and respectful towards patients and colleagues.
• Positive attitude with a willingness to learn and develop.
• Honest and trustworthy with a high level of integrity.
• Able to work the required shift patterns, including 8.30am starts and 6.30pm finishes.

Desirable

• EXPERIENCE
• Experience working in a GP practice, healthcare setting or NHS environment.
• Experience in a reception or administrative role.
• Experience of appointment booking and telephone call handling.
• Experience of using EMIS Web or other clinical systems.
• Experience of using AskMyGP.
• KNOWLEDGE
• Knowledge of NHS primary care services and patient pathways.
• Understanding of medical terminology.
• SKILLS
• Experience of scanning and coding clinical documents.
• Experience of patient registration processes.
• Experience of working in a fast-paced healthcare environment.

Employer details

Employer name

Penn Hill Surgery

Address

St. Nicholas Close

Yeovil

Somerset

BA20 1SB

United Kingdom

Employer's website

https://www.pennhillsurgery.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Developmental post Band 5 Mental health practitioner initially.

The postholder is responsible for supporting the emotional, psychological and social wellbeing of children and young people - early intervention. Enabling cultural change in the way first contact services can support children and young people with mental health problems. In line with 2015 Future in Mind strategic vision for CAMHS the post holder will actively promote resilience, prevention and early intervention to children and young people in the community.

This developmental post will involve competencies which will need to be completed within 2 years dependent on current experience and will be assessed through various methods including feedback, self-directed assessment, direct observation and throughout line management. If not achieved within the specified timeframe will not be able to progress onto the band 6.

The post holder will work as the named Early Help liaison practitioner within the locality. The postholder will directly link with other services, families, professionals and schools supporting with potential requests for involvement into CAMHS promoting emotional, health and wellbeing as part of the whole school approach.

The post holder will offer consultation about identified young people to the referrer, network or directly to the child, young person and their family. The post holder will be responsible for the co-ordination of further assessment, targeted intervention or group that would meet the needs of the child or young person.

The post holder will co-ordinate training to community professionals and schools to meet the specific needs of each setting or school and co-facilitate training when appropriate.

2) Briefly describe the main duties of the role -Key responsibilities and tasks

To work as the identified Early Help Liaison practitioner to deliver consultation, advice and signposting to community services and schools working with children and young people who may present with emerging mental health difficulties.

Co-ordination and implementation of evidence based targeted interventions in a timely manner, in collaboration with the other clinicians in the early help pathway.

To ensure that children and young people access timely assessments and the appropriate targeted interventions.

Organisation and delivery of groups based within the school and community setting on a needs led approach. To support the delivery of evidence based programmes for children and young people with mental health issues.

Take a lead in representing CAMHS in multi-agency meetings such as EHAT, SEND meetings or child protection meetings to co-ordinate and have oversight of mental health element of a multi-agency plan around a child.

To function as a member of the locality facing CAMHS early help pathway taking appropriate responsibility for the implementation of decisions made by the team.

Ensure planned interventions are implemented effectively and evaluated using Routine Outcome Monitoring (ROMS)

Participate in the delivery of training programmes for schools and community services from a portfolio of available CAMHS training

Maintain standards of care to highest level within available resources.

To actively participate in line management with senior and junior members of staff.

To liaise effectively with the other CAMHS community teams across the city.

To develop and maintain relationships with providers statutory and non-statutory.

To maintain confidentiality in respect of the young people at all times.

Communicate clearly with children and young people, their families and all other health professional groups about their health problems.

Actively participate in clinical governance and quality improvement initiatives, e.g. clinical audit, essence of care or clinical policy development.

Ensure that children and young people are encouraged to play a part in decision making about the help they need and how they can access specific interventions. This is to promote person-centred planning.

Contribute to the provision of the advice line, providing advice, support, signposting and resources.

Person Specification

Qualifications

Essential

• Core qualification in any Mental health modality such as Nursing / Social Worker / Psychology with experience of working with children & young people in mental health.
• Appropriate Registration relevant to professional qualification i.e. NMC, HCPC

Desirable

• Post graduate training qualification in methods of working with children with mental health problems, e.g. counselling, systemic practice or post grad diploma in child and adolescent mental health.
• Clinical supervisor & assessor training to support students on placements or be willing to undertake this training as part of the role.

Knowledge

Essential

• Mental Health presentations and evidenced based interventions to support this.
• Confidentiality
• Safeguarding Children

Desirable

• Team work
• Ethical issues in relation to Mental Health
• System one trained

Skills

Essential

• Mental Health and Risk assessment, , evaluation and intervention skills
• Good organizational skills and be able to prioritise caseload in a timely manner.
• Well developed communication skills both oral and written
• Ability to use IT effectively
• Commitment to anti-oppressive practice
• Ability to work in partnership and in collaboration with others, both in and out of own agency/professional background.
• Commitment to own learning and professional development.
• Evidence of excellent communication skills with children and young people
• Team Work Skills
• Administration Skills
• Interpersonal Skills
• Supervision of Junior Staff
• Responsible and self motivated
• Able to manage own stress
• Flexible & reliable
• Empathetic

Desirable

• Group Interaction Skills
• Change Management Skills
• Ability to recognise and support stress in others
• Mentorship or equivalent

Additional requirements

Essential

• Ability to frequently travel independently and in a timely manner between Livewell Southwest sites and community locations including areas not served by public transport.
• Ability to work flexibly (hours of work and duties) both as an individual and with other colleagues in LSW and with partner agencies.
• Able to undertake the demands of the post with reasonable adjustments where required.

Experience

Essential

• Experience of post-registration working with children/young people who have experienced mental health and psychological well-being difficulties.
• Knowledge and understanding of difficulties that can impact their own mental health i.e attachment, trauma, parental mental health
• Awareness and knowledge of undertaken assessments along with the processes involved including risk management.
• Maintaining own safety in Community settings by working within relevant policy and be willing to complete training necessary for their role.
• Experience of effective working with families of different cultural backgrounds.
• Knowledge/Experience of working within multi-agency safeguarding systems e.g. child protection conferences, child in need meetings
• Be able to manage your own caseload and time management effectively.

Desirable

• Experience in wide range of settings
• Post registration experience
• Evidence of working with children and young people delivering interventions.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Livewell Southwest

Address

200 Mount Gould Road

Mount Gould

Plymouth

Devon

PL4 7PY

United Kingdom

Employer's website

https://www.livewellsouthwest.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Compass Medical Practice is a GP practice for those who are difficult to manage in mainstream practice. Patients are either consulted via telephone/ video link or face to face. When a face-to-face appointment is required, a risk assessment is undertaken to assess what support the clinician requires. Consultations are supported with the use of patient liaison officers and consultations are carried out in our mobile clinic van or in an agreed prebooked venue.

Compass Medical Practice also provides medical cover to temporary patients residing at Thornton House. These are short term patients that are residing at Thornton house for either rehab, rest or recouperation. There is a weekly ward round and multidisciplinary team meeting. Compass Medical practice also offers medical support throughout the week, outside of the ward round, during opening hours.

Our homeless health service is nurse led and is operates on a Monday, Tuesday, Thursday and Friday from the Salvation Army in central Blackpool. The nursing team take a multidisciplinary approach, often working with wider services to meet the needs of a complex patient cohort who are facing multiple disadvantage.

The Targeted demand management (TDM) service supports people across Blackpool to address clinical and non-clinical factors increasing their risk of an unplanned hospitalisation.

Key aims of TDM are to provide clinical and non-clinical interventions that meet the needs of individuals identified in Blackpool with the following respiratory or cardiovascular long-term conditions. The TDM service, through reducing individual risk, will play a role in relieving pressure on acute services, through preventing health crises.

Day to Day Duties to include, but not exhaustive:

To provide proactive reviews and support for patients with CVD and / or COPD in line with clinical competence and local pathways

To initiate prescribed medication and amend medication when required.

Undertake holistic health assessments, identifying physical, mental and social needs

Deliver health prevention and health promotion interventions including lifestyle advice (alcohol, smoking, diet and physical activity), weight management and wellbeing support, Opportunistic screening and vaccination advice

Identify unmet needs and escalating health concerns, taking appropriate actions

Deliver care within the mobile clinical unit adapting consultations to a community-based environment

Support people who present to the mobile unit by providing assessment and advise where appropriate, signposting and referring to the most suitable service when out the scope of practice and offering reassurance, health information and ongoing support

Promote self-management and empower patients to engage with health services

Accurately record all activity, assessments and outcomes on EMIS using appropriate clinical coding and templates

Maintain confidentiality and data protection standards

Maintain Current NMC registration adhering to the NMC code of conduct

Work autonomously withing scope of practice, escalating concerns appropriately

Participate in supervision, appraisal and continuing professional development

Contribute to service development, evaluation and quality improvement initiatives

Multidisciplinary Working

Work collaboratively with other Blackpool Based organisations such as Healthwatch, PCN Social Prescribers, Community Nursing, Housing Intervention teams.

Participate when required in multidisciplinary team for patients experiencing homelessness.

Our key expectations are:

Self-awareness Living authentically

Adaptability- Being ready to adjust depending on the situation

Openness What you see is what you get

Positivity with a real sense of being able to strive for the impossible

Generosity of spirit- Everyday should be an opportunity to act with kindness

Ability to have fun Taking the role seriously, whilst being yourself

Our Why: To nurture an environment of inspiration, innovation and disruption so this people in our world receive exceptional healthcare for this generation, and the next.

Values: Our organisational culture is very important to us, so it is vital that the successful candidate lives and breathes complimentary values and behaviours. Our behaviours should be in line with our values which form part of our Company DNA:

Fun: People rarely succeed unless they are having fun. Happiness is healthy!

Awesome: We arent here to be average, were here to be awesome!

Humble: Were here to make a difference to the lives of others, NOT to see how important we can become

Brave: We challenge the norm. We have the courage to get the difficult jobs done

Oompf: We have natural oompf! Its infectious!

Go-getting: We are intuitive to changing needs and respond quickly which we do with energy, ideas, and positivity

Disability Confident Employer

As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy

DBS - This post is subject to the Rehabilitation of Offenders Act (Exemption Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. This will require three forms of valid ID to be produced and verified. The onboarding process is also subject to an Occupational Health check, suitable professional references and eligibility to work in the UK (with the requirement to provide relevant documentation as evidence). For Driver positions you will also be required to undertake a Driver check.

Person Specification

Personal Qualities

Essential

• Willing / able to attend appropriate training
• Commitment to own personal development
• Able to exercise initiative in organisation and prioritising
• Good communication skills both written and oral
• Good Interpersonal skills
• Basic IT skills Enthusiastic and committed about the role
• Flexible
• Promote the Service with its ever expansion
• Knowledge of current clinical and professional issues

Desirable

• Willing to try new IT systems in the future for consultations

Qualifications

Essential

• Registered Nurse
• NMC
• Wound care
• Observation monitoring
• Venepuncture

Desirable

• Post qualification experience
• Long Term Condition management
• Spirometry accreditation
• Feno Testing

Experience

Essential

• Working in Primary Care / GP Practice
• Ability to use EMIS computer system
• Health Promotion
• Understanding of health inequalities.

Desirable

• Experience of a multi-disciplinary approach to working
• Experience in case management
• Experience of working with socioeconomically disadvantaged populations
• Long Term Condition Monitoring

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

FCMS

Address

Newfield House

Vicarage Lane

Blackpool

Lancashire

FY4 4EW

United Kingdom

Employer's website

http://www.fcms-nw.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Key ResponsibilitiesAdministration and Workflow Management

• Oversee the day-to-day administration functions of the practice.
• Ensure incoming correspondence, clinical documents, referrals, reports and administrative tasks are processed accurately and within appropriate timescales.
• Monitor administrative workloads and allocate work appropriately across the team.
• Ensure patient records are maintained accurately and confidentially.
• Support the processing of referrals, medical reports, insurance requests, registrations and other practice administration.
• Review administrative processes and identify opportunities to improve efficiency.
• Maintain effective filing, document management and electronic record systems.
• Ensure practice procedures and protocols are followed consistently.

• Provide day-to-day supervision and support to reception and administrative staff as required.
• Assist with staff induction and training, including training on practice systems such as SystmOne.
• Support staff development and identify training needs.
• Assist with rotas, annual leave and sickness cover to maintain appropriate staffing levels.
• Monitor staff performance and provide appropriate support and feedback.
• Promote effective teamwork and good communication across the practice.
• Support the Practice Manager with recruitment and other staff management processes where required.

• Help ensure patients receive a professional, efficient and courteous service.
• Support staff in dealing with complex patient queries and concerns.
• Assist with resolving complaints and service issues in accordance with practice procedures.
• Promote excellent customer service and a positive patient experience.
• Maintain patient confidentiality and ensure sensitive information is handled appropriately.

• Use SystmOne confidently for administrative and patient-related processes.
• Support and train staff in the effective use of SystmOne and other practice systems.
• Help ensure information entered onto clinical systems is accurate and up to date.
• Assist with troubleshooting routine system issues and liaise with IT support where necessary.
• Support the implementation of new administrative systems and digital processes.

• Support the Practice Manager with the smooth day-to-day operation of the practice.
• Assist in developing, reviewing and implementing practice policies and procedures.
• Monitor administrative performance and help ensure deadlines and targets are met.
• Assist with audits, searches, reports and data collection when required.
• Support practice meetings, including preparing information and following up agreed actions.
• Liaise effectively with GPs, nurses, pharmacists, administrative staff and external organisations.
• Support the practice during periods of staff absence or increased workload.

• Maintain confidentiality at all times and handle patient and staff information appropriately.
• Work in accordance with data protection requirements, practice policies and NHS procedures.
• Support effective information governance and record management.
• Follow practice policies relating to health and safety, safeguarding, infection prevention and other relevant areas.
• Report incidents, concerns and risks appropriately.
• Participate in training and professional development as required.

Person Specification

Experience

Essential

• looking for someone with experience in GP practice and experience with clinical system Systemone.
• Good communication and IT skills.

Desirable

• Experience working in Primary care

Experience

Essential

• looking for someone with experience in GP practice and experience with clinical system Systemone.
• Good communication and IT skills.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Brentford Family Practice

Address

Brentford Health Centre

Boston Manor Road

Brentford

Middlesex

TW8 8DS

United Kingdom

Employer's website

https://brentfordfamilypractice.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

For more information on the Job Description and Responsibilities please click the link below.

More detail about the role

RDUH offers a unique opportunity to work within a progressive, system-wide spinal service, combining local delivery in Exeter supporting North Devon.

The Orthopaedic Spinal Team actively promotes:

• Professional growth and career development
• Collaborative leadership across the MSK and spinal pathway
• Innovation and service transformation at scale

Key features of the service include:

• Advanced clinical assessment and expert diagnostic reasoning
• Direct access to imaging (X-ray, MRI, ultrasound) and investigations
• Delivery of specialist interventions, including injection therapy
• Close integration with Orthopaedics, Pain Services, Rheumatology, and Neurology
• Participation in Devon-wide spinal SPOA pathways
• Cross-site MDT collaboration

Key Responsibilities:

• Clinical Practice
• Independently manage complex spinal and MSK presentations
• Request, interpret, and act on diagnostic investigations
• Contribute to surgical decision-making and pathway optimisation
• Deliver high-quality, patient-centred care with advanced clinical autonomy
• Leadership & Service Development
• Support ongoing development of the wider spinal pathway
• Work collaboratively with Consultant Physiotherapists and clinical leaders
• Contribute to innovation, service improvement, and pathway redesign
• Promote integrated working across primary, community, and secondary care
• Education, Training & Research
• Provide mentorship, supervision, and teaching to colleagues
• Support workforce development across the MSK pathway
• Engage in audit, service evaluation, and research activity

About You:

We are seeking an experienced and motivated clinician who:

• Has significant experience in MSK practice (preferably as a physiotherapist), particularly spinal conditions
• Demonstrates advanced clinical reasoning and decision-making skills
• Is confident working autonomously within a supported governance framework
• Has a passion for service development, leadership, and education
• Thrives in a collaborative, multidisciplinary environment

Working Pattern: Full time

Interview Date: To Be Confirmed

For further information please contact: Gethin Lynch : MSK Consultant Physiotherapist - Email contact [email protected]

As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities. We recognise the advantages of having a diverse workforce that reflects the communities we serve.

Preference will be given to staff with Priority and 'At Risk' status including NHS At Risk staff throughout Devon.

The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received.

The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trust and Northern Devon Healthcare NHS Trust.

Benefits

We will work together to maintain a culture that develops and supports you and your team.

This might include funding for a care certificate, a degree or leadership qualifications. Or it might include days off to study, engage in CPD or rotational placements to help you hone your skills. Wherever you are heading in the NHS, we'll help you get there.

Looking after you is important to us.

We strive to help our staff create a healthy work-life balance through flexible working schemes and our family friendly policies.

If you're starting out in the NHS, you'll start with 27 days paid annual leave (plus bank holidays), rising to 33 days plus bank holidays.

You'll benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups.

Salary is not the only financial benefit

You'll have access to an extensive range of staff discounts on shopping, fitness and leisure options and you can spread the cost of technology and home appliance purchases from major retailers.

You will also have access to other benefits including:

National discount services such as the Blue Light Card and Health Service Discounts.

Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter

Car lease schemes.

The NHS Pension scheme (one of the most generous and comprehensive in the UK).

Cycle to work scheme

These are just a few of the benefits available if the role is something you are interested in, we'd love to hear from you.

Person Specification

General Requirements

Essential

• See job description text above, and (where applicable) you can download a copy of the full job description

Desirable

• See job description text above, and (where applicable) you can download a copy of the full job description

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Royal Devon University Healthcare NHS Foundation Trust

Address

Royal Devon University Healthcare NHS Foundation Trust

Exeter

Devon

EX2 5DW

United Kingdom

Employer's website

https://royaldevon.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

1. Working with direct supervision by a GP, taking referrals from a wide range of agencies - working with primary care networks, community health teams, hospital discharge teams, social care services, housing agencies, employment organisations and the voluntary & community sector (VCS). This list is not exhaustive.

2. Provide personalised support to individuals, families and carers, helping them to take control of their well-being so they can live more independently and improve their health outcomes, as key members of the Primary Care Network multi-disciplinary team.

3. Develop trusting relationships by giving people time and focusing on what matters to the person. The approach should be holistic and based on the individuals aspirations and goals and how these impact the wider determinants of health.

4. Co-produce a personalised support package to improve health and wellbeing, introducing or re-connecting people to community groups and statutory services. The role may involve managing a caseload and this will need to be prioritised based on competing demands and the needs of clients.

5. Draw on, and increase, the strengths and capacities of local communities - enabling VCS organisations and community groups to receive referrals. Ensure groups are supported and have basic safeguarding processes in place for vulnerable individuals, so people can develop friendships, a sense of belonging and increase knowledge, skills and confidence.

6. Alongside other members of the Primary Care Network multi-disciplinary team, work collaboratively with local partners to contribute towards supporting local VCS organisations and community groups to become sustainable and that community asset are nurtured. This may mean making group leaders aware of opportunities for small grants or micro-commissioning, where available. It may also mean providing help to set up new community groups and services, where gaps in local provision are identified.

7. Social Prescribing Link Workers will have a role in educating non-clinical and clinical staff within their Primary Care Network multi-disciplinary teams on what other services are available within the community and how and when patients can access them. This may include verbal or written advice and guidance.

Key tasks

Referrals

Promote social prescribing and the role it can play in facilitating self-management and improving outcomes by addressing the wider determinants of health.

As part of the Primary Care Network multi-disciplinary team, build relationships with key stakeholders and workers in other well-being pathways that are part of the PCN. Attend relevant multi-disciplinary team meetings and provide information and feedback on social prescribing and other wellbeing-related services.

Develop strong links with local agencies, encouraging referrals by providing a high-quality and responsive service to referring practitioners.

Work in partnership with local agencies to raise awareness of how social prescribing and other well-being pathways can reduce pressure on statutory services and enable a holistic approach to care.

Provide advice and training on how to access information about support-related services and make appropriate referrals.

Seek feedback from referring agencies about service quality and impact.

Encourage referrals from communities that statutory agencies find hard to reach.

Person Specification

Experience

Essential

• Experience of working directly in a community development context, health and social care, learning support, public health or health improvement. This can include unpaid work.
• Experience in supporting people, their families and carers in a related role.
• Experience in support planning
• Experience working with the VCS sector (in a paid or unpaid capacity), including with volunteers and small community groups

Qualifications

Essential

• NVQ Level 3 Advanced level or equivalent qualifications or experience, or working towards. Supporting evidence will be required if you are working towards a level 3 NVQ.

Desirable

• Previous experience of working within a PCN.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Waltham Forest Federated GP Network

Address

500 Larkshall Road

Highams Park

London

E4 9HH

United Kingdom

Employer's website

https://wfgpfednet.co.uk/ (Opens in a new tab)