Job description

Job responsibilities

Job Summary

As a UTC ECP you will be considered a key person in day-to-day clinical leadership and expertise within the department.

You will be working autonomously within your sphere of competency as a clinician in a diverse, multi-skilled team that includes GPs, Advanced Practitioners, Physician Associates, Paediatric ANPs, Emergency Practitioners and Live Well Coaches.

On each shift, you will provide expert advice and second opinions for patients seen and treated by junior members of staff.

With links to both VTS and Greenwich University, you will have access to a range of CPD courses. We work closely with the ICS, ICB, Local Trust and various other local shareholders to provide opportunities to learn, innovate and contribute new ideas.

This is a genuine opportunity to be a part of something new and exciting in South-East London, with real opportunity for personal growth and to influence Urgent Care in your area. We are looking for full and part time practitioners on a permanent salaried basis.The service is 365 days per year, 7 days a week. This shift will be a night shift.

Communication and Relationship Skills

- Demonstrate excellent communication skills when working with the internal team as well as external, particularly our practices and the hospital trust.

- Be able to identify and take into consideration barriers to understanding and employ appropriate methods to ensure effective communication particularly where barriers are clinical in nature.

- Provide emotional support to patients and carers

- Be aware of the procedures to follow if concerned regarding the protection of children.

- Ensure compliance with policies, procedures and clinical guidelines for self and others.

- Hold good relationship building skills to develop strong relationships with key individuals within practices and the local healthcare system

- Have the ability to successfully make appropriate in hospital specialty referrals.

Analytical and Judgmental Skills

- Perform specialist assessment of patients needs, diagnose where appropriate, plan, implement and evaluate clinical treatment and care using advanced clinical knowledge and skills.

- Be able to discuss with patients and carers the range of possible treatment/ management options and their implications before treatment decisions are made.

- Be responsible for monitoring health, safety and security of self, the team and others and promote best practice in the clinical area.

- Identify clinical issues and incidents within the service that reduce the quality of care within the specialist service bringing any issues to the attention of the management team.

- Take part in activities to counter these to ensure the delivery of safe and effective care.

- Ensure that high standards of care are given and maintained and act when standards are not being met.

Planning and Organisational Skills

- Plan, organise and prioritise own daily workload.

- Recognise, prevent, and diffuse potential areas of conflict and where required take a key role in the management of the outcome.

- To exercise good personal time management, punctuality, and consistent reliable attendance.

Physical Skills

- Demonstrate competence in the use of all clinical equipment used in the overall care of patients within the scope of service.

- Demonstrate competence in physical examination assessment skills applicable to scope of service.

- Have competent computer / keyboard skills including ability to utilise software programmes required to provide the service.

- Ability to travel to all sites of service delivery in a timely manner.

Patient/Client Care

- Perform assessment of patients needs, diagnose where appropriate, plan, implement and evaluate clinical treatment and care using advanced clinical knowledge and skills.

- Establish effective communication with patients and carers / relatives.

- Deliver specialised, evidence-based advice suitable for the individuals medical, social, psychological, religious, and cultural requirements.

- Ensure that appropriate action is taken to protect vulnerable patients and that they can access/receive the appropriate care.

- Ensure compliance with policies, procedures and clinical guidelines for self and others.

- Promote peoples equality, diversity, and rights.

- Identify clinical issues and incidents within the service that reduce the quality of care bringing any issues to the attention of the Clinical Lead.

- Take part in activities to counter these to ensure the delivery of safe and effective care.

- The post holder is responsible for always ensuring the safety of patients and promoting a safety culture through the effective management of risk.

Responsibilities for Policy and Service Development

- Contribute and influence policy making and clinical guidelines internally and externally, necessary to support the service.

- Contribute and influence policy making and clinical guidelines internally and externally, necessary to support their specific service.

- Act as an ambassador and role model for Greenwich Health.

Responsibilities for Finance

- Ensure the effective and efficient use of physical and financial resources.

- Ensure all clinical equipment used are well maintained and cleansed as required.

Responsibilities for HR

- Maintain active status on relevant professional registers.

- Act always in accordance with professional code of conduct and guiding documents, Health Care Standards.

- Maintain a professional portfolio.

- To take responsibility for own continuous self-development, undertaking any education and training opportunities identified as necessary for role to remain eligible for professional registration including mandatory training.

- Adhere to Company Policy & Procedure.

- Assist managers in the development of strategies for professional development in keeping with staff competence appraisal, service developments and professional requirements.

- Attend all mandatory training relevant for the post.

- Attend and actively participate in an annual personal development review and undertake relevant activities to meet the training and development objectives as identified in the performance review.

Responsibility for Information Resources

- Maintain confidential and comprehensive patient records in accordance with your professional body.

- Continually monitor standards of care through bench marking and using the tools provided.

- Participate in collection of patient satisfaction surveys for the service as required.

Research and Development

- Takes responsibility for own continuing professional development and performance, including identifying own development needs and maintain own portfolio in accordance with re-registration requirements.

- Support the clinical lead in ensuring the clinical environment is conducive to effective learning.

- Maintain a high level of awareness of relevant research issues and trends within the scope of practice and professional area.

- Take responsibility for personal development and education and Personal Development Plan objectives.

- Participate in Clinical Supervision for self and others and utilise reflective practice techniques.

The above indicates the main duties of the post which may be reviewed in the light of experience and development within the service. Any review will be undertaken in conjunction with the post holder.

Person Specification

Qualifications

Essential

• Qualified Emergency Care Practitioner (Minor Injuries and Minor illnesses Level 6 or above)

Experience

Essential

• Minimum 2 year experience of Primary, Urgent or Emergency Care within the last 5 years.

Skills and Knowledge

Essential

• Knowledge of clinical systems (EMIS/Cerner/Adastra/CLEO)
• Good interpersonal and patient care skills
• Good written presentation skills
• Ability to communicate effectively with a wide range of stakeholders
• Ability to work as part of a team and autonomously
• Ability to work under pressure and to prioritise workload
• Ability to maintain confidentiality
• Support and develop the implementation of change processes

Other

Essential

• Active Professional Registration e.g. GMC or NMC
• Not subject to suspension under section 41A of the Medical Act 1983
• Have had an annual NHS appraisal

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Greenwich Health Ltd

Address

Queen Elizabeth Hospital Nhs Trust

Stadium Road

London

SE18 4QH

United Kingdom

Employer's website

https://www.greenwich-health.com/ (Opens in a new tab)

Job description

Job responsibilities

Main duties of the job

Clinical Leadership

Act as a strong role model, providing visible and supportive leadership. Deliver high-quality, evidence-based clinical care. Maintain advanced clinical skills and actively contribute to patient care.

Infection Prevention & Control (IPC)

Act as the IPC Lead. Ensure compliance with national and local IPC guidelines. Support audits and assist in the implementation improvements. Maintain a safe and clean clinical environment.

Long-Term Conditions & Diabetes Care

Provide specialist diabetes support and contribute to the delivery of long-term condition care across the practice. Work alongside colleagues to deliver high-quality chronic disease reviews, improve health outcomes, and support the practice in achieving QOF and other quality standards.

Vaccination Programmes

Lead the delivery of seasonal vaccination programmes including flu and COVID-19. Ensure safe storage, handling, and administration of vaccines. Coordinate clinics and staffing to meet patient demand.

Quality, Governance & Compliance

Ensure services meet CQC standards and regulatory requirements. Lead clinical audits and quality improvement initiatives.

Person Specification

Qualifications

Essential

• Registered Nurse (NMC registered)
• Evidence of continued professional development

Desirable

• Nurse Prescriber qualification
• Experience leading vaccination programmes (e.g. Flu/Covid clinics)
• Experience working towards QOF targets
• Experience in quality improvement or audit work
• Leadership/management qualification

Experience

Essential

• Experience in primary care.
• Proven experience in diabetes care, with a keen interest in supporting patients with long-term conditions and promoting high-quality, patient-centred care.

Desirable

• Previous leadership or supervisory experience
• Experience in quality improvement or audit work
• IPC lead experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

South Meadow & Dedworth Surgery

Address

South Meadow Surgery

3 Church Close

Eton

Windsor

Berkshire

SL4 6AP

United Kingdom

Employer's website

https://www.dedworthmedicalcentre.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

• Provide expert clinical assessment and diagnosis for patients presenting with undifferentiated, undiagnosed, and complex health problems.

• Initiate, evaluate, and review treatment plans, including prescribing medications and therapies within your scope of practice.

• Manage a range of acute, minor, and long-term conditions independently, referring to or liaising with GPs or secondary care where appropriate.

• Undertake comprehensive physical assessments, using advanced clinical skills and decision-making.

• Perform and interpret relevant investigations, such as blood tests, ECGs, and other diagnostic procedures.

• Promote preventative healthcare and offer patient education, self-care advice, and health promotion.

• Work collaboratively with the multidisciplinary team to ensure high standards of care, continuity, and efficiency.

• Contribute to clinical governance, audits, significant event analysis, and the development of local policies and protocols.

• Participate in service development and innovation, supporting quality improvement initiatives across the practice.

• Maintain accurate and timely patient records in accordance with legal, ethical, and professional standards.

• Support junior staff and students through mentoring, supervision, and education where applicable.

• Work within local & national policies, procedures and guidelines.

Person Specification

Qualifications

Essential

• Qualified GP
• MRCGP
• Full GMC registration
• Performers List registration

Desirable

• Previous GP Practice experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Langton Medical Group

Address

Eastern Avenue

Lichfield

Staffs

WS13 7FA

United Kingdom

Employer's website

https://langtonmedicalgroup.co.uk/homepage (Opens in a new tab)

Job description

Job responsibilities

Support budget setting, in-year budgetary control and financial performance management (including contract support where relevant). Identify and escalate financial risks, and help deliver cost improvement and efficiency programmes. Support audits, governance requirements and the implementation of financial policies and new guidance. Provide day-to-day leadership to junior colleagues and deputise for senior staff when required.

Person Specification

Qualifications

Essential

• AAT Level 4 / Part Qualified Accountant or equivalent to degree level or equivalent experience.
• Evidence of continuing personal and professional development.

Experience

Essential

• Experience of staff management.
• Experience and expertise of large integrated financial systems, processes and controls and dealing with large volumes of data in analysis.
• Experience of working autonomously with confidential and sensitive information.

Desirable

• Experience of dealing with external agencies and audit

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

North East & North Cumbria ICB

Address

Pemberton House

Colima Avenue

Sunderland Enterprise Park

SR5 3XB

United Kingdom

Employer's website

https://northeastnorthcumbria.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

MEDICAL RECEPTIONIST

We are looking for a Medical Receptionist to join our team.

The successful candidate needs to provide efficient, helpful and supportive reception and administration services to patients and our health professionals.

As a medical receptionist you will be responsible for meeting and greeting patients, answering telephone calls, dealing with queries, booking appointments via the EMIS system and data inputting.

Previous Medical Reception experience along with working knowledge of the EMIS system would be an advantage but is not essential as full training will be provided.

This is a fast paced role where you need to be able to effectively multi task whilst ensuring a quality, effective and caring service is provided.

Please note that due to the high volume of applications we receive, only those successfully shortlisted for the role will be personally contacted.

Person Specification

Qualifications

Essential

• GCSE grade A to C in English and Maths
• Experience of working as a Medical Receptionist

Desirable

• Experience of the GP Practice EMIS System.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Oakenhurst Medical Practice

Address

Simmons Street

Blackburn

BB2 1AX

United Kingdom

Employer's website

https://www.oakenhurstmedicalpractice.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Key Responsibilities

• Administrative & Operational Support
• Provide comprehensive administrative support to the Administration team and wider practice team.
• Manage and maintain accurate patient records in line with GDPR, NHS, and practice policies.
• Summarising Patients note, carry out accurate clinical coding of patient records in line with practice and national standards.
• Support system administration and clinical workflow as required.
• Assist with the organisation of meetings, preparation of agendas, and minute-taking.

Data, Reporting & Compliance

• Support the collection and submission of data for QOF and other NHS reporting requirements.
• Maintain registers, recalls, and audits as directed by the Practice Manager.
• Assist in ensuring compliance with CQC standards and NHS contractual requirements.

HR & Staff Support

• Support rota administration and leave records where required.

General Duties

• Maintain confidentiality at all times in line with NHS and practice policies.
• Contribute to continuous improvement and efficiency within the practice.
• Undertake any other reasonable duties commensurate with the role.

Person Specification

Qualifications

Essential

• GCSE in Maths and English.
• Experience working in a GP practice or primary care environment.
• Use of a clinical system (SystmOne).
• Strong organisational skills with the ability to prioritise workload effectively.
• Excellent written and verbal communication skills.
• High level of accuracy and attention to detail.
• Confident IT skills.
• Ability to work independently and as part of a multidisciplinary team.

Desirable

• Knowledge of NHS systems, policies, and procedures.
• Experience supporting QOF, audits, or CQC compliance.
• Understanding of patient confidentiality and data protection requirements.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Bugbrooke Medical Practice

Address

Levitts Road

Bugbrooke

Northampton

Northamptonshire

NN7 3QN

United Kingdom

Employer's website

https://www.bugbrookemedicalpractice.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job summary:

The post-holder will manage a caseload and deal with a wide range of health needs in a primary care setting, ensuring the highest standards of care for all registered and temporary patients.

Clinical responsibilities:

• In accordance with the practice timetable, as agreed, the post-holder will make themselves available to undertake a variety of duties, including surgery consultations, telephone consultations and queries, visiting patients at home, checking and signing repeat prescriptions and dealing with queries, paperwork and correspondence in a timely fashion
• Making professional, autonomous decisions in relation to presenting problems, whether self-referred or referred from other health care workers within the organisation
• Assessing the health care needs of patients with undifferentiated and undiagnosed problems
• Screening patients for disease risk factors and early signs of illness
• Developing care plans for health in consultation with patients and in line with current practice disease management protocols
• Providing counselling and health education
• Admitting patients to hospital and referring to other care providers as appropriate
• Recording clear and contemporaneous consultation notes to agreed standards
• Collecting data for audit purposes
• Compiling and issuing computer-generated acute and repeat prescriptions (avoiding hand-written prescriptions whenever possible)
• Prescribing in accordance with the practice prescribing formulary (or generically) whenever this is clinically appropriate
• In general, the post-holder will be expected to undertake all the normal duties and responsibilities associated with a GP working within primary care.

Other responsibilities within the organisation:

• Awareness of and compliance with all relevant practice policies/guidelines, e.g. prescribing, confidentiality, data protection, health and safety
• A commitment to life-long learning and audit to ensure evidence-based best practice
• Contributing to evaluation/audit and clinical standard setting within the organisation
• Contributing to the development of computer-based patient records
• Contributing to the summarising of patient records and read-coding patient data
• Attending training and events organised by the practice or other agencies, where appropriate.

Confidentiality:

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
• In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & safety:

The post-holder will follow health and safety and infection control procedures as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control policy and published procedures. This will include (but will not be limited to):

• Using personal security systems within the workplace according to practice guidelines
• Awareness of national standards of infection control and cleanliness and regulatory / contractual / professional requirements, and good practice guidelines
• Correct personal use of Personal Protective Equipment (PPE)
• Management of the full range of infection control procedures in both routine and extraordinary circumstances (e.g. pandemic or individual infectious circumstances)
• Hand hygiene standards
• Managing directly all incidents of accidental exposure
• Active observation of current working practices across the practice in relation to infection control, cleanliness and related activities, ensuring that procedures are followed and weaknesses/training needs are identified, escalating issues as appropriate to the responsible person
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks across clinical and patient process
• Making effective use of training to update knowledge and skills across the full range of infection control and patient processes
• Monitoring practice facilities and equipment in relation to infection control, ensuring that proper use is made of hand-cleansing facilities, wipes etc., and that these are sufficient to ensure a good clinical working environment. Lack of facilities to be escalated as appropriate to the responsible manager
• Safe management of sharps use, storage and disposal
• Maintenance of own clean working environment
• Using appropriate infection control procedures, maintaining work areas in a tidy, clean and sterile and safe way, free from hazards. Initiation of remedial / corrective action where needed or escalation to responsible management
• Actively identifying, reporting, and correcting health and safety hazards and infection hazards immediately when recognised
• Keeping own work areas and general/patient areas generally clean, sterile, identifying issues and hazards/risks in relation to other work areas within the business, and assuming responsibility in the maintenance of general standards of cleanliness across the business in consultation (where appropriate) with responsible managers
• Undertaking periodic infection control training
• Correct waste and instrument management, including handling, segregation, and container use
• Maintenance of sterile environments
• Demonstrate due regard for safeguarding and promoting the welfare of children.

Equality and diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/professional development:

In addition to maintaining continued education through attendance at any courses and/or study days necessary to ensure that professional development requirements are met, the post-holder will participate in any training programme implemented by the practice as part of this employment, with such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Quality:

The post-holder will strive to maintain quality within the practice, and will:

• Alert other team members to issues of quality and risk
• Assess own performance and take accountability for own actions, either directly or under supervision
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
• Work effectively with individuals in other agencies to meet patients needs
• Effectively manage own time, workload and resources.

Communication:

The post-holder should recognize the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members
• Communicate effectively with patients and carers
• Recognise peoples needs for alternative methods of communication and respond accordingly.

Contribution to the implementation of services

The post-holder will:

• Apply practice policies, standards and guidance
• Discuss with other members of the team how the policies, standards and guidelines will affect own work
• Participate in audit where appropriate.

Person Specification

Qualifications

Essential

• Qualified GP
• MRCGP
• Vocational Training Certificate or equivalent JCPTGP
• General Practitioner (Certificate of Completion of Training CCT)
• Full GMC registration
• National Performers List registration
• Appropriate defence indemnity (MPS/MDU)
• Eligibility to practice in the UK independently
• Experience of working in a primary care environment
• Experience of continued professional development
• Experience of QOF and clinical audit
• General understanding of the GMS contract
• Outstanding level of clinical knowledge and skills commensurate with that of a GP
• Excellent communication skills (written and oral)
• Strong IT skills
• Clear, polite telephone manner
• Competent in the use of Office and Outlook
• EMIS/SystmOne/Vision user skills
• Effective time management (planning and organising)
• Ability to work as a team member and autonomously
• Excellent interpersonal skills
• Problem solving and analytical skills
• Ability to follow clinical policy and procedure
• Experience with audit and able to lead audit programmes
• Experience with clinical risk management
• Polite and confident
• Flexible and cooperative
• Motivated, forward thinker
• Problem solver with the ability to process information accurately and effectively, interpreting data as required
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Ability to work under pressure/in stressful situations
• Effectively able to communicate and understand the needs of the patient
• Commitment to ongoing professional development
• Effectively utilise resources
• Punctual and committed to supporting the team effort
• Flexibility to work outside of core office hours
• Disclosure Barring Service (DBS) check
• Occupational Health clearance

Desirable

• Minimum of two years as a salaried GP
• Experience of medicines management
• Experience of ICB initiatives
• Likes Cake

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Castle Donington Surgery

Address

53 Borough Street

Castle Donington

Derby

DE74 2LB

United Kingdom

Employer's website

https://www.castledoningtonsurgery.co.uk (Opens in a new tab)

Job description

Job responsibilities

You will play a vital role in ensuring the efficient day-to-day operations of the practice. Your responsibilities will include welcoming patients, managing appointment scheduling, handling incoming calls, and supporting the administrative team with various clerical tasks.

The ideal candidate will be organised, detail-oriented, and skilled in providing excellent customer service to patients and visitors. Your contribution will help create a welcoming atmosphere that enhances patient experience, while upholding confidentiality and adhering to healthcare regulations and practice policies.

Person Specification

Experience

Essential

• GCSE or equivalent in Maths and English.
• Exceptional verbal and written communication skills with a compassionate and professional telephone manner.
• High level of accuracy and attention to detail.
• The ability to multi-task, prioritise workloads, and work effectively within a team environment.

Desirable

• Experience working in a GP practice or healthcare setting.
• Use of a clinical system (SystmOne) or similar records management system.
• Candidates who demonstrate strong IT proficiency and experience in a GP setting will be prioritised.
• While we offer up to 30 hours per week, flexibility to cover holiday or sickness within the team is an advantage.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Bugbrooke Medical Practice

Address

Levitts Road

Bugbrooke

Northampton

Northamptonshire

NN7 3QN

United Kingdom

Employer's website

https://www.bugbrookemedicalpractice.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

We are looking for a bright, friendly, self motivated, responsible and reliable individual to join the reception team in this busy GP Surgery. The role is part-time at 25 hours per week delivered in 5 hour shifts across the week, but we require flexibility to schedule for morning or afternoon shifts and cover others whilst on leave.

Main Duties:

1. To provide positive, friendly and helpful customer service to our patients, both in person and on the telephone.

2. Book, confirm and cancel appointments and handle enquiries

3. Compose, print, mail and scan correspondence

4. Ensure the correct processing of administrative tasks

5. Protects patients' rights by maintaining confidentiality of personal and financial information.

6. Maintain business office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies; scheduling equipment service and repairs

7. Maintain operations by following policies and procedures; reporting needed changes.

8. Support and promote Health and Safety practice at the surgery

9. Support and cover other staff members as necessary

Key Qualities:

Excellent telephone and inter-personal manner, Customer Facing Skills, Multi-tasking, Maintaining Inventory, Ability to work independently and within a team, Flexibility, Excellent Time Management and Organisational skills, the ability to demonstrate initiative and responsibility. Attention to detail, Professionalism, Quality Focus, Able to take personal responsibility and deliver a high quality standard of work.

Person Specification

Desirable Skills

Desirable

• Excellent telephone and inter-personal manner, Customer Facing Skills, Multi-tasking, Maintaining Inventory, Ability to work independently and within a team, Flexibility, Excellent Time Management and Organisational skills, the ability to demonstrate initiative and responsibility. Attention to detail, Professionalism, Quality Focus, Able to take personal responsibility and deliver a high quality standard of work

Employer details

Employer name

Faccini House Surgery

Address

64 Middleton Road

Morden

Surrey

SM4 6RS

United Kingdom

Employer's website

http://www.faccinihouse.com/ (Opens in a new tab)

Job description

Job responsibilities

Job Summary

The Administrator will be responsible for all general administrative duties and reception duties within Alnwick Medical Group.

Key tasks and Responsibilities

• Carries out any other reasonable duties within the overall function, commensurate with the grading and level of responsibility of the post.
• Be prepared to help with cover in all departments of the Patient Support Administration Team.

Key results/objectives

• Contributes to ensuring patients are seen in a timely, caring and professional manner
• Supports equality and diversity of patients and colleagues
• Supports wider team with achieving their objectives where appropriate

Confidentiality

• Ensures self-compliance with data protection laws and confidentiality agreements and that of the teams the post holder is responsible for
• Follows confidentiality policy, computer use policy, information governance policy, social media policy and any other policy relating to confidentiality within role.

Personal and Professional Development

• The post holder will be supported with professional and personal development in line with the relevant Alnwick Medical Group policies.
• Alnwick Medical Group is an equal opportunities employer and encourages the development of all staff within the organisation

Quality

• Alert other team members to issues of quality and risk
• Assess own performance and take accountability for own actions, either directly or under supervision
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
• Work effectively with individuals in other agencies to meet patient needs
• Effectively manage own time, workload and resources
• Perform regular and relevant risk assessments

Health and Safety

• Follows Alnwick Medical Group policies and procedures relating to health and safety
• Mitigates risks to employee and patient health and safety by contributing to risk assessments, escalating concerns and ensures adequate training in all areas of their roles.
• Understands and uses the Safeguard, Incident & Risk Management System (SIRMS) when necessary
• Effectively manages any health and safety issues raised.

Communication

• Effectively communicates with patients and colleagues,
• Comfortably and confidently communicates verbally, as well as written methods including email.

Person Specification

Qualifications

Essential

• GCSE (or equivalent) in Maths and English
• NVQ (or equivalent)
• Basic IT

Desirable

• NVQ in Customer Service, Health or Business management
• Knowledgeable and skilled in the use of SystmOne or other clinical systems.
• Proficient typing skills
• Knowledge of GP schedules, training requirements and commitments

Knowledge and Skills

Essential

• Excellent telephone manner, system knowledge & skill

Desirable

• Sound knowledge of SystmOne
• Previous read-coding experience
• Good knowledge of medical terminology
• Previous experience working within a scanning/coding role.

Experience

Essential

• Experience working with computers, and medical records systems.
• Experience of letter writing
• Experience of independent and team working
• Experience with working with computers, and medical records systems
• Previous telephony experience
• Experience working closely with Clinical Staff

Desirable

• Experience working under indirect supervision.
• Experience of working in a GP practice
• Experience working with primary care.

Personal Qualities

Essential

• Excellent interpersonal skills
• Excellent attention to detail
• Works calmly and methodically under pressure.
• Treats patients and colleagues with dignity, respect, and equality
• Flexible, reliable, and responsive to change.
• Ability to manage workload and meet deadlines.
• Uses initiative and common sense when appropriate.
• Extremely well organised, methodical, and structured when working.

Desirable

• Willingness to work multi-site when required.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Alnwick Medical Group

Address

Infirmary Drive

Alnwick

Northumberland

NE66 2NL

United Kingdom

Employer's website

https://www.alnwickmedicalgroup.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Main Duties and Responsibilities:

To type patient letters, discharge summaries and general correspondence as dictated by the clinical team with use of the digital dictation system to a high degree of speed and accuracy and to action the outcomes of the correspondence timely.

Ensure all investigation results are readily available to the clinical staff and once signed and acted upon, filed correctly in the medical case notes.

Adding patients to waiting lists or discharging as appropriate.

E-mailing referrals to appropriate departments.

Sending letters out to GPs and patients.

Chasing letters which have not been received back from clinicians.

To have extensive knowledge of necessary medical terminology.

To prioritise workload and ensure that all timelines are met in accordance with SLAs (service level agreements) and (SOPs) standard operating procedures of the business unit.

To assist in the development and implementation of SOPs (standard operating procedures) in collaboration with the Medical Secretary Lead and NHS patient services & Operational Manager. Liaise with external referral departments (if appropriate) concerning patient referrals.

To action fast track referrals (if appropriate) to ensure timely appointments are made.

Person Specification

Qualifications

Essential

• Experience of clinical administration
• IT literate
• Excellent typing skills
• Healthcare knowledge

Desirable

• Able to multitask
• Has a patient focus
• Caring and empathetic approach
• Team worker
• Considerate
• Understanding of the NHS and health is desirable
• Quick learner

Employer details

Employer name

LivingCare Group (Fountain Diagnostic)

Address

4215 Park Approach

Thorpe Park

Leeds

West Yorks

LS15 8GB

United Kingdom

Employer's website

https://www.livingcare.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Primary responsibilities

The GP Assistant will:

Sort clinical post and prioritise for the GP in terms of actions. Signposting documents to others such as clinical pharmacist etc.

Extract all information from clinical letters that needs coding and adding to clinical notes.

Arranging appointments, referrals, tests and follow up appointments for patients

Support, cover and work with the reception team.

Preparing patients to see the GP, taking a brief clinical history and performing basic assessments in readiness for the GP appointment.

Testing urine, taking blood pressure, ECGs & phlebotomy.

Completing basic administration for the GP to approve and sign documents such as insurance forms, mortgage, benefits agency forms etc.

Explaining treatment procedures to patients.

Helping the GP liaise with outside agencies e.g. contacting the hospital getting hold of an on-call doctor on the phone to ask advice or arrange admission while the GP can continue with their consultation(s).

Support the GP with immunisations/wound care.

Organisational Position

On a daily basis the GPA will report to the Practice Manager and the GP Lead at their practice.

Individual Responsibilities

Adhere to DHC and GP Practices policies and procedures and any other relevant legislation.

Participate in regular supervision sessions and appraisals with your line manager. Attend training and development activities as identified and participate in meetings as required.

Maintain administration systems and workspace used in a clean and tidy condition.

Maintain a good working knowledge of Health and Safety procedures and fire precautions and operate the correct procedures and participate in policy development and data collection where appropriate.

Work flexibly to meet the needs of clients.

Ensure mandatory training is up-to-date at all times.

Contribute to ongoing/new projects as required.

To undertake any other duties appropriate to the grade and purpose of the job as may be agreed by the post holder.

Work Setting And Review

The post holder will work autonomously to an agreed set of targets and objectives.

They will manage their own time and case load, providing regular updates/progress reports to their line manager and to the GP practices they are based in.

Participate in DHCs appraisal and review system.

Confidentiality

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential.

Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include:

Using personal security systems within the workplace according to Practice guidelines.

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.

Making effective use of training to update knowledge and skills.

Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.

Reporting potential risks identified.

Equality & Diversity

Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation.

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.

Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation.

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.

Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal & Professional Development

Post holder must hold a GP Assistant Certificate qualification or have the intention to work towards it.

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and, or professional development.

Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Attend all relevant annual updates.

Inform the lead GP of any concerns regarding GPA role and any professional development needed.

Be aware of own professional boundaries and what to do when you have reached them.

Quality

The post-holder will strive to maintain quality within the Practice, and will:

Alert other team members to issues of quality and risk.

Work to practice protocols.

Assess own performance and take accountability for own actions, either directly or under supervision.

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.

Work effectively with individuals in other agencies to meet patients needs.

Effectively manage own time, workload, and resources.

Communication

The post-holder should recognise the importance of effective communication within the team and will strive to:

Communicate effectively with other team members.

Be familiar in all mediums of communications such as email, tasks, telephone etc.

Communicate effectively with patients and carers.

Recognise peoples needs for alternative methods of communication and respond accordingly.

Communicate effectively to outside agencies.

Communicate clearly with their lead GP.

Contribution to the Implementation of Services

The post-holder will:

Apply Practice policies, standards and guidance.

Discuss with other members of the team how the policies, standards and guidelines will affect own work.

Participate in audit where appropriate.

Person Specification

Qualifications

Essential

• Good standard of education with excellent literacy and numeracy skills.

Desirable

• GP Assistant Certificate qualification.

Other requirements

Essential

• Flexibility to work outside core office hours.
• Disclosure Barring Service (DBS) check.
• Maintains confidentiality at all times.

Skills

Essential

• Excellent communication skills (written and oral) including the ability to listen.
• Strong and confident IT skills including MS Office and databases.
• Excellent administrative skills working under own initiative at times.
• Effective time management skills, often in a fast paced environment.
• Proven problem solving and analytical skills.
• Ability to adapt to changing situations and changing needs of the service.
• Excellent customer care skills.
• Motivated to achieve good outcomes for patients.
• Able to follow policies and procedures effectively.
• Able to maintain confidentiality at all times.

Desirable

• Knowledge of GP clinical systems e.g EMIS .

Personal qualities

Essential

• Polite & confident with good customer care skills remaining calm under pressure.
• Caring, sensitive and empathetic sensitive to patients' life stages, concerns and problems.
• Self-motivated, reliable and dedicated.
• Excellent interpersonal skills.
• Motivated and proactive.
• Ability to use initiative and judgement.
• Confident, assertive, and resilient.

Experience

Essential

• Experience working in a health care setting.
• Experience working in the NHS/Primary Care General Practice setting.
• Understanding of community services and personalised care.
• Experience of managing a complex administrative role.

Desirable

• Experience working with the general public in a similar role.
• Experience of producing agendas and minutes for meetings.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

CLICK PCN

Address

Summervale surgery

Canal Way

Ilminster

Somerset

TA19 9FE

United Kingdom

Employer's website

https://langportsurgery.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Patient Access and Care Navigation

Process and effectively signpost patients to the most appropriate healthcare professional or service in accordance with practice protocols.

Receive and manage patient enquiries by telephone, in person, online consultation platforms and other digital communication channels.

Book, amend and cancel appointments in accordance with practice procedures.

Support patients in accessing services through the NHS App and other approved digital platforms.

Process requests received through online consultation systems such as Patchs or other approved systems.

Provide information regarding available healthcare services and community resources.

Assist patients in navigating health and care services appropriately.

Identify urgent requests and escalate appropriately in line with practice protocols.

Reception and Customer Service

Welcome patients and visitors in a courteous, professional and confidential manner.

Answer incoming telephone calls promptly and deal with enquiries effectively.

Manage difficult conversations and support patients who may be distressed, vulnerable or dissatisfied.

Resolve routine patient queries and escalate concerns where necessary.

Promote a positive patient experience at all times.

Administrative Duties

• Process repeat prescription requests in accordance with practice procedures.
• Register new and temporary patients accurately.
• Enter and update patient demographic information.
• Accurately input information into patient healthcare records.
• Enter and maintain read codes/SNOMED CT codes in line with practice protocols.
• Process incoming and outgoing correspondence.
• Scan and attach patient documentation to electronic medical records.
• Manage practice email inboxes and workflow systems as directed.
• Undertake system searches and reports as requested.
• Photocopy, file and distribute documentation as required.
• Direct requests for Subject Access Requests SARs, insurance reports, solicitor requests, DVLA enquiries and other non-routine correspondence to the appropriate team member.

Workflow Management

• Monitor and action allocated tasks within agreed timescales.
• Support the management of clinical and administrative workflows.
• Prioritise workload effectively while maintaining accuracy.
• Work flexibly to support service delivery during periods of high demand.

Team Working

• Work collaboratively with GPs, nurses, healthcare assistants, administrative staff, Primary Care Network - PCN staff and external healthcare providers.
• Support colleagues and provide cover during periods of absence where required.
• Communicate effectively with patients, carers, colleagues and external agencies.

Secondary Responsibilities

The post holder may also be required to:

Support quality improvement initiatives and practice audits.

Assist with data collection for contractual and quality requirements, including QOF and enhanced services.

Support public health campaigns through patient communication, appointment coordination and administration.

Participate in practice meetings and team development activities.

Assist with opening and closing procedures in accordance with practice rotas.

Undertake any other reasonable duties consistent with the role and grade as requested by management.

Safeguarding Responsibilities

All staff have a responsibility to safeguard and promote the welfare of children and adults at risk.

The post holder will:

• Undertake safeguarding training appropriate to the role.
• Recognise potential safeguarding concerns.
• Report concerns in line with practice safeguarding policies and procedures.
• Maintain awareness of safeguarding responsibilities within General Practice.

Information Governance and Confidentiality

The post holder will:

• Maintain strict confidentiality regarding patient, staff and practice information.
• Comply with UK GDPR, Data Protection Act 2018, NHS Confidentiality Code of Practice and all practice Information Governance policies.
• Ensure personal confidential data is handled securely and appropriately at all times.
• Report any actual or suspected data breaches immediately in accordance with practice procedures.
• Complete mandatory Information Governance training.

Health and Safety

The post holder will:

• Comply with the Health and Safety at Work Act and all practice policies.
• Maintain a safe working environment for patients, visitors and colleagues.
• Report accidents, incidents, hazards and near misses in accordance with practice procedures.
• Maintain clean, tidy and safe reception, office and waiting areas.

Equality, Diversity and Inclusion

The Practice is committed to promoting equality, diversity and inclusion and expects all staff to:

• Treat patients, colleagues and visitors with dignity and respect.
• Challenge discrimination where appropriate.
• Promote equality of access to services for all patients.

Training and Development

The post holder will:

• Complete all mandatory training requirements.
• Participate in annual appraisal and personal development reviews.
• Undertake additional training relevant to the role.
• Maintain competence in care navigation principles, digital systems and customer service skills.

Person Specification

Qualifications

Essential

• GCSE grade A to C in English and Maths or equivalent.
• Experience of working in an office environment.
• An interest in improving peoples lives and wellbeing.

Desirable

• Excellent verbal and written communication skills.
• Ability to communicate clearly and sensitively.
• Ability to manage challenging conversations professionally.
• Customer Service.
• Commitment to providing excellent patient care and service.
• Ability to remain calm under pressure.
• Strong problem-solving skills.
• Organisational skills.
• Ability to manage competing priorities.
• Good attention to detail.
• Ability to work accurately in a fast-paced environment.
• IT Skills.
• Competence in Microsoft Office applications.
• Ability to use GP clinical systems such as EMIS, Docman and
• Patchs.
• Confidence using digital communication platforms and online consultation systems.
• Personal Attributes:
• Professional and compassionate approach.
• Ability to work independently and as part of a team.
• Reliable, flexible and adaptable.
• Commitment to confidentiality and professional standards.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

One Wirral CIC

Address

2 Oxton Road

Birkenhead

Merseyside

CH41 2QJ

United Kingdom

Employer's website

https://www.onewirral.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

The following are the core responsibilities of the PCN Care Coordinator. There may, on occasion, be a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels.

Strategic

• Support the PCN with patient call/recall, appointment booking and proactive reminders via texts, telephone, and letters.
• Work with the PCN to identify and manage patient caseloads and support personalised care.
• Be the point of liaison for patients and carers/relatives, and interface with health and social care professionals.
• Provide coordination and navigation for patients and carers/relatives across health and care services, alongside other PCN staff and other primary care roles.
• Support the delivery of enhanced services and other PCN service requirements.
• Contribute to tackling inequalities in health and social care particularly regarding patients with long-term conditions.
• Run searches and reports using the clinical system, EMIS Web.
• Support the coordination of and manage the administrative functions of MDTs.
• Provide ad hoc support to the PCN team and clinical leads.
• Provide administrative support (i.e. DOCMAN, patient registrations) to PCN member practices as required.
• Prepare and produce reports, spreadsheets, and presentations as required.

Communication

• Provide face-to-face support to patients attending PCN practices and local community venues, including welcoming and checking in patients, responding to queries, and providing information and signposting to appropriate services.
• Respond to telephone and email enquiries, and patient call backs in a timely manner.
• Help patients to manage their care needs, answering their queries and supporting them to make and manage appointments.
• Follow-up with patients who do not attend appointments.
• Communicate effectively with patients and carers/relatives, recognising the need for alternative methods of communication to overcome different levels of understanding, cultural backgrounds, and preferred ways of communicating.
• Provide written or verbal information to patients and carers/relatives on behalf of clinicians and services.
• Record clear, accurate and contemporaneous notes, and coding in patients' medical records.
• Develop and maintain effective working relationships with internal and external stakeholders.
• Liaise with outside agencies and local community centres to help coordinate pathways of care for patients.
• Send out mail merges and bulk texts to patients for a number of campaigns, i.e., flu vaccinations, cancer screening.

• Obtain, collate, and evaluate patient feedback.

Quality Improvement

• Review the completeness and accuracy of data entered in clinical systems.
• Support the CHE / PCN team with data reconciliation.
• Perform data quality checks and correct any errors identified.

Key Relationships

• Internal PCN executive team, PCN clinical directors, PCN clinical leads, PCN member practices, PCN workforce, MDT members.
• External WNL ICB, Local providers (C&I, CNWL, RFL, LBC, UCLH), GP Federations, PCNs, PPGs, Suppliers.

Person Specification

Skills/Abilities

Essential

• Excellent communication (both oral and written) and interpersonal skills
• Ability to work under pressure in a busy working environment and ability to multi-task
• Ability to work as a member of a team
• Ability to work autonomously
• Ability to work collaboratively within a multi-disciplinary environment
• Attention to detail
• Ability to use own initiative to resolve problems
• Excellent time management skills with the ability to re-prioritise
• Excellent IT skills including Microsoft Office
• Good telephony and email skills
• Excellent organisational skills
• Ability to meet deadlines and work under pressure
• Experience providing advice/signposting to users
• Open to innovation and new ways of working

Desirable

• Ability to provide motivational coaching to support behaviour change
• Experience or training in personalised care and support planning
• Understands good clinical and information governance
• Touch typing

Qualifications

Essential

• GCSE Maths and English
• Educated to A level / NVQ 3 level in a relevant subject or equivalent level of qualification or significant equivalent previous proven experience
• Evidence of continued professional development

Desirable

• Educated to degree level in relevant subject or equivalent level qualification or significant experience of working at a similar level in specialist area
• ECDL qualification
• Additional language skills (e.g. Bengali)

Other requirements

Essential

• Ability to travel and work across various PCN practices and community venues, where applicable
• Ability to work flexibly to meet the needs of patients and the PCN
• Willingness to undergo further training and development as the role develops

Aptitudes

Desirable

• Adaptability, flexibility, and ability to cope with uncertainty and change
• An ability to maintain confidentiality and trust
• Professional, calm, and efficient manner
• Commitment to continuing professional development
• Positive and flexible approach to work
• Willing to engage with, learn from and sustain relationships with health professionals and colleagues
• Self-motivated and proactive
• Sensitive to patients needs

Knowledge

Essential

• Basic knowledge of available local health services
• Appreciation of the relationship between NHS Bodies, including GP Practices, Federations, PCNs, ICBs and NHS England

Desirable

• Good local knowledge of health landscape and population needs
• Understanding of local and national strategic priorities
• Understanding of local culture between practices and other providers

Experience

Essential

• Experience in creating and maintaining Excel spreadsheets, and databases
• Experience of administrative duties
• Experience in auditing
• Experience in dealing with sensitive and confidential information
• Knowledge/familiarity with medical terminology

Desirable

• Experience of interacting with patients, clients or customers, both face-to-face and over the telephone
• Experience of working in the NHS, including either in Primary Care, or with close ties to Primary Care
• Experience in using EMIS Web and running EMIS Web searches and reports
• Experience in using Accurx, Surgery Connect and DOCMAN
• Experience of training in personalised care and support planning

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Camden Health Evolution Ltd

Address

Workspace

60 Gray's Inn Road

London

WC1X 8LU

United Kingdom

Employer's website

https://www.camdenhealthevolution.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job responsibilities

MAIN DUTIES AND RESPONSIBILITIES

Greet patients and visitors to the practice.

Book in, amend and cancel patient appointment inline with practice appointments procedures ensuing optimum efficiency of the appointment system.

Ensure that patients without appointments but who need 'urgent consultations are booked into appropriate slots and referred to a GP where necessary.

Receive and accurately record requests for home visits, assessing urgency in accordance with the Practices protocols. Print off home visit summary sheets.

Ensure computerised appointment system is up-to-date.

Respond and/or redirect all patient and visitor requests accordingly.

Explain practice arrangements and formal requirements to new patients and temporary residents, ensure procedures are completed.

Set-up of new patients onto the computer system.

Advise patients of relevant charges for private services, accept payment and issue receipts for same.

Produce repeat prescriptions according to practice procedures and ensure timely distribution of completed prescriptions.

Ensure correspondence, reports, results etc. are filed electronically in correct patient record. To scan hospital correspondence and attach to computer system with the appropriate read code, ensuring they are all filled away once attached.

Ensure reception and waiting areas are kept neat and tidy

Re-stocking of information leaflets as appropriate

Answering incoming telephone calls, ensuring calls are documented and redirected accordingly.

Undertake administration tasks as allocated on rota organised by Practice Manager.

Action start and end of day procedures. Checking the out of hours telephone switch over is operating effectively before leaving the premises

Ensure up-to-date maintenance of both computerised and manual filing systems (i.e. patient notes).

Check emails on a daily basis. Also regularly check fax machine for incoming messages. Send faxes as required.

Regularly check tasks in System one to check all messages have been actioned.

Participate in relevant internal and external training to maintain a high standard of work and continued lifelong learning.

To maintain good communication with all colleagues and encourage good working relationship with all members of the practice.

This job description is not exhaustive and may be adjusted periodically after review and consultation. You will also be expected to carry out any reasonable duties, which may be requested from time-to-time.

Work safely at all times in accordance with Legislative requirements and Practice Policy and Procedures.

Compliance with data security and protection

Answer the telephone in a timely manner and ensure all missed calls are called back

To ensure at all times security of working rooms, patients records etc. To ensure practice premises are left secure and prescriptions are locked away at all times

To ensure strict confidentiality is maintained at all times

To attend and participate in practice meetings, if required to do so.

Assignment of work

The post-holders work assignment is determined by the requirements of the Practice, GP Partners, the Practice Manager and the patients.

The Practice Manager provides immediate line-management for the post-holder. The post holder will take instruction on a day to day basis from the Practice Manager. However, the post-holder is expected to be self-directed and self-motivated using their own initiative and requiring minimum input from the Practice Manager. The Post-holders work is formally reviewed by annual appraisal.

The post-holder must be proactive in forward planning, identifying and implementing improvements within and beyond their key result areas, anticipating and communicating future internal and external requirements.

Decisions & judgements

The post-holder is required to use her/his own initiative when dealing with problems and to make any reasonable and necessary decisions on events as they occur, including:

Establishing and maintaining effective lines of communication with the GPs and Practice Manager.

Communicating clearly and effectively with staff to aid the smooth running of the Practice.

Responding to requests or queries for support as they arise in an appropriate and timeous manner.

Prioritising workload and requests for support.

Making the most effective use of resources available.

Using judgement and experience in helping to determine the relevant urgency of or requests for information received from patients and other external organisations.

• GCSE grade A to C in English and Maths

• Experience of working in primary care
• Experience of working in a GP practice

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Person Specification

Qualifications

Essential

• GCSE grade A to C in English and Maths

Experience

Desirable

• Experience of working in primary care
• Experience of working in a GP practice

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Cannock Road Medical Practice

Address

Essington Medical Centre

Hobnock Road

Essington

Wolverhampton

WV11 2RF

United Kingdom

Employer's website

https://www.cannockroadsurgery.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Person Specification

Qualifications

Essential

• Registered health or social care professional with active professional registration. Eligible to practice under the mental health measure Wales 2010. This includes registered mental health nurses, social workers (Social Care Wales registration),
• Clinical Master's Degree or equivalent educational or experience indicating performance at masters level

Desirable

• Post-graduate management qualification
• Eligible to practice under the mental health measure
• Formal accredited additional therapeutic qualification and or non-medical nurse prescriber.

EXPERIENCE

Essential

• Substantial relevant experience in a clinical post with children and young people
• Track record of significant continuous professional development including an early intervention and prevention focus
• Service Development experience
• Proven experience in the creation/promotion of learning environment
• Experience in teaching, mentorship and coaching
• Experience of service user teaching and information giving
• Developing higher levels of autonomy
• Assessing and managing risk.
• Including single consultation models and brief therapy
• Service user engagement

Desirable

• Research
• Working in a GP or Primary care setting
• Leadership development/training