Job description

Job responsibilities

Key responsibilities

• Provide one-to-one and group health coaching support for people with one or more long-term conditions, based on what is important to them, with the aim of: improving peoples knowledge, skills, confidence in managing their condition/s, empowering people to manage their own health and improve their health outcomes.and support them in making changes in their health related behaviour.
• Manage and prioritise a caseload, in accordance with the needs, priorities and support required by individuals in the caseload. It is vital that you have a strong awareness and understanding of when it is appropriate or necessary to refer people back to other health professionals/agencies, when what the person needs is beyond the scope of the health and wellbeing coach role e.g. when there is a mental health need requiring the patient to be referred to an appropriately qualified practitioner.
• Work as part of a multidisciplinary multi-agency team to promote health coaching and to be ambassadors for Personalised Care and Supported Self-Management, modelling the coaching approach in their work.
• Ensure that GPs, practice nurses, practice pharmacists and other members of the primary care team understand the Health and Well-being Coach role, how to refer to them, and which patients may particularly benefit from health coaching.
• Support local health, social care and voluntary sector professionals to make appropriate referrals to the service. Promote and raise awareness of the health coaching service particularly to groups and communities that experience barriers to access.
• Attend and contribute to team, practice, and PCN meetings and events as required by the service.
• Work flexibly, adapting to the needs of the service and client group while maintaining the integrity of the role.
• Contribute to and take part in health coaching train-the-trainer workshops in order to spread health coaching skills to support a mindset shift among staff in how they have conversations, integrating a health coaching approach into how they work with people and each other, and to strengthen a shift towards enabling a compassionate and coaching culture in their organisation.
• Collect service user experience and impact of health coaching as part of the delivery of personalised care. Participate and collect information that measures the impact of health coaching as an intervention that supports embedding personalised care into local health systems e.g. collect data entry relating to the health coaching activity in GP, Local Authority, and hospital clinical systems or other systems, as required.

Key Tasks

Provide personalised support

• Meet people on a one-to-one or group consultation basis, by phone, video conference, or face-to-face.
• Give people time to tell their stories and focus on what matters to the person.
• Build trust and respect with the person, providing non-judgemental and non-discriminatory support, respecting diversity and lifestyle choices.
• Work from a strength-based approach focusing on a persons assets.
• Use a structured framework/model approach to coach individuals across a series of sessions to: identify whats important to them; set personal goals and appropriate steps; build skills and confidence to achieve goals; and use problem-solving to work through challenges.
• Work with the principles of self-management to actively support:

Shared decision making with healthcare professionals.

Effective engagement with personalised health and care plans.

proactive engagement with self-management education and peer support;

Proactive engagement with self-management education and peer support.

Proactive engagement with social prescribing, connecting people to community-based activities which support their health and wellbeing.

Proactive engagement with individually sourced activities and support.

Access to a care-coordinator and/or a personal health budget, where needed.

Referrals

• Promote health coaching, its role in supported self-management as a part of personalised care, in addressing health inequalities and the wider determinants of health.
• As part of the PCN multidisciplinary team, build relationships with staff in GP practices within the local PCN, attending relevant multidisciplinary meetings, giving information and feedback on health coaching.
• Be proactive in developing strong links with all local organisations to encourage referrals, recognising what they need to be confident in the service to make appropriate referrals.
• Work in partnership with local agencies to raise awareness of health coaching and how improving peoples knowledge, confidence, skills can enable them to improve their ability to manage their long-term conditions and reduce reliance on clinical services.
• Provide referral organisations with regular updates about health coaching, including information on how to encourage appropriate referrals.
• Seek regular feedback about the quality of service and impact of health coaching on referral agencies.
• Be proactive in encouraging equality and inclusion and case-finding, through self-referrals and connecting with all diverse local communities, particularly those communities that statutory bodies may find hard to reach.

General Tasks

Gathering and Reporting Information

• Work sensitively with people, their families and carers to gather key information, enabling tracking of the impact of health coaching on their health and well-being.
• Encourage people, their families and carers to provide feedback and to share their stories about the impact of health coaching on their lives.
• Support referral organisations to provide appropriate information about the person they are referring. Provide appropriate feedback to referral agencies about the people they referred.
• Work closely within the multidisciplinary team and with GP practices within the PCN to ensure that the relevant SNOMED codes to record activity are inputted into clinical systems (as outlined in the Network Contract DES), adhering to data protection legislation and data sharing agreements.

Supervision/ Professional development

• Have access to relevant GPs to discuss patient related concerns, and be supported to follow appropriate safeguarding procedures.
• Have access to individual and group coaching supervision from a suitably qualified or experienced health coaching supervisor.
• Know and adhere to organisational policies and procedures, including confidentiality, safeguarding, vulnerable adults, lone working, information governance, equality, diversity and inclusion training and health and safety.

Miscellaneous

• Establish strong working relationships with GPs and practice teams and work collaboratively with other Health and Well-being Coaches, Care Coordinators and Social Prescribing Link Workers, supporting each other, respecting each others views and meeting regularly as a team.
• Act as a champion for health coaching as a part of the PCNs personalised care offer for patients and organisations.
• Demonstrate a flexible attitude and be prepared to carry out other duties as may be reasonably required from time to time within the general character of the post or the level of responsibility of the role, ensuring that work is delivered in a timely and effective manner.
• Identify opportunities and gaps in the service - and review risks and issues that could impact on service delivery - and provide feedback to continually improve the service and contribute to business planning.
• Contribute to the development of policies and plans relating to equality, diversity and health inequalities.
• Work in accordance with the practices and PCNs policies and procedures.
• Contribute to the wider aims and objectives of the PCN to improve and support Primary Care.

Person Specification

Experience

Essential

• Demonstrable skills in supporting behaviour change.
• IT literate, including ability to use all Microsoft platforms (Outlook, Word, Excel, Teams, Powerpoint etc).
• Able to demonstrate a clear understanding of working with confidential information and an understanding of service user confidentiality.
• Able to work as part of a team.
• Excellent organisational and administration skills
• Working in a multi-disciplinary setting where influence and negotiation is required.
• Knowledge/familiarity with medical terminology.
• Working in a busy and demanding environment whilst delivering in a timely manner.
• Understanding of current issues facing the NHS.

Desirable

• A minimum of two years Primary Care experience.
• Experience of EMIS Web and other clinical systems such as AccuRX.
• Experience of using coaching approaches/frameworks and models or
• other helping strategies e.g. Motivational Interviewing.
• An understanding of the psychophysiology model of health and the social determinants of health.
• Experience of successful partnership working across statutory, voluntary and community sector.

Qualifications

Essential

• Be willing to attend training with a non-clinical Supported self management health coaching skills programme (minimum 4 days) by a Personalised Care Institute (PCI) accredited trainer or organisation prior to taking referrals.

Desirable

• Coaching/counselling qualification/experience or other relevant qualification/experience involving reflective listening skills relevant training and experience in non-clinical Supported Self-Management (SSM) Health Coaching through a PCI-accredited organisation.

Personal qualities and attributes

Essential

• Kind, reflective and self-aware.
• Demonstrates their belief that people have untapped resources within them that can only be unleashed by providing a non-judgemental and empowering service.
• Starts with what is working well and takes an asset-based approach (able to work from strengths) in all their interactions with people, colleagues and the communities we serve.
• Excellent communicator and influencer (able to build rapport with people easily).
• Operates with integrity and openness.
• Values diversity and difference.
• Understanding of and commitment to equality of opportunity and good working relationships.
• Commitment to continuous learning and development.
• Commitment to and focused on quality, promotes high standards in all they do.

Skills and knowledge

Essential

• A good understanding of the evidence base and development of self-management in the UK Understanding of the importance and process of helping people with long-term conditions to develop their knowledge, skills and confidence in managing their health and the range of models and tools available.
• Understanding how to apply health coaching in group settings.
• Able to work within a psychophysiology model, using a range of tools and techniques to enable and support people, such as agenda setting, goal setting,problem solving.
• Demonstrable skills in supporting behaviour change.
• Excellent group and one-to-one facilitation skills including conflict resolution.
• Skilled in active and reflective listening, building trust and rapport quickly.
• Good people management skills.
• Ability to work with minimal supervision and act decisively and ask for help when needed.
• Excellent communication and presentation skills.
• Proficient in Microsoft Office and web-based services.
• Ability to travel across multiple sites.

Desirable

• Proficient speaker of another language to aid communication with people in the community for whom English is a second language.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

North Sedgemoor PCN

Address

Axbridge & Wedmore Medical Practice

The Surgery, Houlgate Way,

Axbridge,

Somerset

BS26 2BJ

United Kingdom

Job description

Job responsibilities

To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about University Hospitals of Morecambe Bay visiting our website https://www.uhmb.nhs.uk/

Person Specification

Education and qualifications

Essential

• Recognised pharmacy technician qualification
• NVQ level 3 in Pharmacy Service Skills or equivalent
• Registration with General Pharmaceutical Council (GPhC)
• Accredited checking qualification and registration with Northwest framework (equiv to NVQ level 4)

Desirable

• ACT Mentor
• GCP accreditation
• Assessor Award
• Medicines reconciliation training

Experience

Essential

• Relevant experience in hospital Pharmacy or other Pharmacy setting
• Experience in dispensing medications, drugs receipt, record keeping and cold chain maintenance

Desirable

• Experience of hospital pharmacy and aseptics
• Experience with clinical Audit and data analysis
• Experience in specialist

Skills, ability and knowledge

Essential

• Working knowledge of pharmacy procedures, practices and legislation including Control of Substances Hazardous to Health (COSHH)
• Good manual, accuracy and analytical dispensing skills
• Working knowledge of training requirements for technical / support posts
• Ability to motivate self and others and lead a team
• Ability to talk to / communicate with patients, carers and healthcare professionals clearly
• Good influencing and teaching skills
• Computer skills including working knowledge of Microsoft word and skills for dispensing and record keeping

Desirable

• Further computing skills e.g. presentations and spreadsheets

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

University Hospitals of Morecambe Bay NHS Trust

Address

Royal Lancaster Infirmary

Ashton Road

Lancaster

LA1 4RP

United Kingdom

Employer's website

https://www.uhmb.nhs.uk (Opens in a new tab)

Job description

Job responsibilities

To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specificationlocatedunder the supporting documents heading. You can also read more information about University Hospitals of Morecambe Bay visiting our websitehttps://www.uhmb.nhs.uk/

We are looking at the successful candidate todemonstratethe skills, knowledge and relevant experience required, to lead and manage a busy elective and general surgical ward, withthe supportofstrong and committed multi-disciplinary teams across both areas.

Person Specification

Education

Essential

• 1st level Registered Nurse
• Mentoring/assessing qualification or teaching qualification eg City & Guilds, Professional Trainers Certificate
• At least 2 years experience at band 6 level
• Evidence of change - Project initiatives and evidence of improving care

Desirable

• Recent leadership development or willingness to work towards a leadership qualification
• Experience of managing rosters/budgets/procurement
• Experience of managing risk/ complaints/grievances.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

University Hospitals of Morecambe Bay NHS Trust

Address

Furness General Hospital

Dalton Lane

Barrow-in-furness

LA14 4LF

United Kingdom

Employer's website

https://www.uhmb.nhs.uk (Opens in a new tab)

Job description

Job responsibilities

Multi-Disciplinary Teams

• Overall responsibility for arranging the daily PCN led MDT meetings and the smooth running of integrated care within the team setting. A key role of the Care Coordinator is to ensure that all new referrals are identified, and information circulated to team members in advance of the meeting.
• Take notes of MDT meetings and disseminate; chase progress against actions identified in these meetings and ensure follow up where necessary.
• Manage reporting required and associated within the NHSE DES specifications for required services.

Patient Identification.Utilise population health intelligence to proactively identify and work with a cohort of patients to deliver personalised care

• Receive and collate information from transfers of care (including hospital admissions and discharges) plus out of hours calls and present this information to the MDT as required.
• Liaise with service providers and clinicians to identify frequent flyers, and new service users utilising risk stratification tools provided and present this information to the daily MDT meetings.
• Support the completion of new referrals by checking criteria, and where criteria have been met, direct referral to the MDT.
• Signpost team members, service users and carers to relevant services.

Direct patient facing work

• Support with the administration and patient management of the Community Investigation Hub, which provides a number of medical services for our patients within our neighbourhood.
• Manage a caseload of patients identified through the MDT or practice.
• Support patients to utilise decision aids in preparation for a shared decision-making conversation.
• Holistically bring together all of a persons identified care and support needs and explore options to meet these within a single personalised care and support plan (PCSP), in line with PCSP best practice, based on what matters to the person.
• Help people to manage their needs through answering queries, making and managing appointments, and ensuring that people have good quality written or verbal information to help them make choices about their care.
• Support people to take up training and employment, and to access appropriate benefits where eligible.
• Support people to understand their level of knowledge, skills and confidence (their Activation level) when engaging with their health and well-being, including through the use of the Patient Activation Measure.
• Assist people to access self-management education courses, peer support or interventions that support them in their health and well-being and increase their activation level.
• Explore and assist people to access personal health budgets where appropriate.
• Refer or liaise with the Health Coaches and Village Agents as appropriate.

Communication and collaborative working relationships

• Demonstrate ability to work as a member of a team.
• Can recognise personal limitations and refer to more appropriate colleague(s) when necessary.
• Actively work toward developing and maintaining effective working relationships both within and outside the PCN or group of PCNs.
• Liaises with other stakeholders as needed for the collective benefit of patients including but not limited to Patients GP, Nurses, other practice staff and other healthcare professionals including pharmacists and pharmacy technicians from provider and commissioning organisations.
• Work with service users, PCN practices and partners e.g., Care Homes to ensure new referrals are logged and allocated.
• Develop excellent working relationships with all partners, wider service networks including the voluntary sector, GP practices, adult social care, hospitals, community pharmacists and other members of the MDT.
• Act as a point of contact for residents, families, carers and professionals who visit the care home, such as MDT members and in-reach specialists.
• Meet regularly with the clinical lead and review case load and MDT function.
• Keep the MDT and OHP organisation abreast of good news stories.
• Provide background information about individuals for the daily MDT meetings.
• Communicate effectively with service users and their families/carers, and provide coordination across health and care services working closely with social prescribing link workers, health and well-being coaches, and other primary care professionals.
• Manage and prioritise workload on a daily basis and deal with the competing demands of the MDT.

Other responsibilities

• To act at all times in an anti-discriminatory manner.
• To be able to plan and respond to workload according to operational priorities.
• To support the delivery of these functions across wider locality areas where necessary.
• To undertake any training required to maintain competency including mandatory training.
• To contribute to, and work within a safe working environment.
• The Care Coordinator must at all times carry out duties and responsibilities with due regard to the GP Practices equal opportunity policies and procedures.
• The Care Coordinator is expected to take responsibility for self-development on a continuous basis, undertaking on-the-job training as required.
• The Care Coordinator must be aware of individual responsibilities under the Health and Safety at Work Act, and identify and report as necessary any untoward accident, incident or potentially hazardous environment.

Patient Care

• Communicate effectively and sensitively and use language appropriate to a patient and carer/relatives condition and level of understanding.
• Effectively use all methods of communication and be aware of and manage barriers to communication.
• Effectively recognise and manage challenging behaviours, carers and or relatives
• Provide information to patients, their carers and/or relatives on behalf of the team.
• The PCN will ensure the PCNs Care Coordinator can discuss patient related concerns and be supported to follow appropriate safeguarding procedures (e.g., abuse, domestic violence and support with mental health) with a relevant GP.

Supporting Care Delivery

• Be the point of liaison for service users and interface with all health and social care professionals, including keeping everyone informed and updated.
• Follow through actions identified by the MDT including arranging tests, referrals, signposting, etc.
• Follow through with service users and others involved to ensure all services and care arrangements are in place.

Autonomy/Scope within Role

• The post holder will be required to work within clearly defined organisational protocols, policies and procedures.

Key Relationships

Key Working Relationships Internal

• Clinical Lead for the MDT.
• GPs and General practice teams within the PCN.
• PCN Care Coordinator Team Leader.
• PCN Manager.
• MDT members including but not exhaustive: Clinical Pharmacists, technicians, District Nurses, LARCH Team, OPMH, IRT, Adult Social Care, Paramedics, Social Prescribing Link Workers, Village Agents.

Key Working Relationships External

• GPs from neighbouring PCNs.
• Service providers.
• Social care.
• Voluntary services.
• Patients/service users.
• Carers/relatives.

Health and Safety/Risk Management

• The post-holder must comply at all times with the organisation and Practices Health and Safety policies, in particular by following agreed safe working procedures and reporting incidents using the organisations Incident Reporting System.
• The post-holder will comply with the Data Protection Act (1984), The General Data Protection Regulations (2018) and the Access to Health Records Act (1990).
• The post-holder will comply with all necessary training requirements relevant to the role as identified by the organisation; in particular the post holder must complete the specified care coordinator training delivered by the Personalised Care Institute.

Equality and Diversity

• The post-holder must co-operate with all policies and procedures designed to ensure equality of employment. Co-workers, patients and visitors must be treated equally irrespective of gender, ethnic origin, age, disability, sexual orientation, religion etc.

Respect for Patient Confidentiality

• The post-holder should always respect patient confidentiality and not divulge patient information unless sanctioned by the requirements of the role.

Special Working Conditions

• The post-holder is required to travel independently between practice sites (where applicable), and to attend meetings etc. hosted by other agencies.

Person Specification

Qualifications

Essential

• GCSEs/Diploma/ HNC level (or relevant experience).
• Ongoing internal and external training to keep up to date with changes/ developments.

Desirable

• NVQ Level 3 Business Administration (or relevant experience).

Experience

Essential

• A minimum of two years Primary Care experience working with health professionals within administration or reception roles.
• Experience of EMIS Web and other clinical systems such as AccuRX and C the Signs.
• IT literate, including ability to use all Microsoft platforms (Outlook, Word, Excel, Teams, Powerpoint etc).
• Able to demonstrate a clear understanding of working with confidential information and an understanding of service user confidentiality.
• Able to work as part of a team.
• Excellent organisational and administration skills
• Working in a multi-disciplinary setting where influence and negotiation is required.
• Knowledge/familiarity with medical terminology.
• Working in a busy and demanding environment whilst delivering in a timely manner.
• Understanding of current issues facing the NHS.

Desirable

• Understanding and experience of TeamNet.
• Able to use NHS Choices website effectively.
• Understanding of health and social care processes.

Values, Drivers and Motivators

Essential

• Willingness to undergo further training or development.
• Requires a flexible approach, and a highly motivated post holder. The role may need to be reviewed and developed in the future in line with changing priorities.
• Access to and ability to use transport as travel between sites across the county will be required for meetings and training.
• Willingness to undergo further training and development as the job develops.

Aptitude and Personal Qualities

Essential

• Professional attitude and assertive approach.
• Committed to development.
• Conscientious, hardworking and self- motivated to work with minimal supervision.
• Creative and tenacious in finding solutions to difficult problems.
• Ability to work with information, clinicians, social workers and managers.
• Ability to meet deadlines and work under pressure.
• Ability to engage and sustain relationships with all professionals, other organisations and service-users.
• Approachable and flexible.
• Honest and reliable.
• Enthusiastic.
• Sensitive to patients needs.
• Adaptable to change.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

North Sedgemoor PCN

Address

Axbridge & Wedmore Medical Practice

The Surgery, Houlgate Way,

Axbridge,

Somerset

BS26 2BJ

United Kingdom

Job description

Job responsibilities

Job Responsibilities:

Dispense medicines and appliances following standard operating procedures. Whenever there is doubt about the appropriateness of the item, or about the dose or labelling instructions to check with a GP.

Endorse prescriptions in accordance with NHS Prescription Services requirements.

Keep up-to-date with new drugs / medicines and changes in legislation.

Complete significant event forms and ensure colleagues complete significant event forms correctly and in a timely manner.

Liaise with patients, providing advice and guidance as required to promote compliance.

Promptly forward all invoices and dispensary related correspondence to the practice manager according to practice protocol.

Take prompt action in response to any drug alert bulletins that may be received from time to time.

Answer the telephone promptly and deal with prescription requests.

Issue prepared prescriptions.

Process prescription requests.

Operate efficient stock control appropriate to the needs of the dispensary with the objective of ensuring continuity of supply for patients and minimising wastage.

Ensure that drugs are received and stored in an appropriate manner in accordance with the manufacturers instructions.

Ensure that refrigerated items are stored at the appropriate temperature and maintaining the temperature control record/logbook.

Clean work surfaces and shelving on a regular basis and ensuring that all dispensary equipment is kept clean and kept in good working order.

Maintain full and accurate records of all dispensing transactions.

Keep records of prescriptions sent to community pharmacies where required.

Check for and process email (online) prescription requests.

Collect all due prescription charges and ensure that the patient declaration on the reverse of the FP10 is dully filled in and signed by the patient or their representative.

Receive monies on behalf of the Practice and keep a record of all the financial transactions.

Provide an efficient and caring home delivery service to patients where requested.

Maintain full and accurate computerised records for all dispensing transactions.

Person Specification

Qualifications

Essential

• NVQ Level 2 in Dispensing (or equivalent)
• Good numeracy and literacy skills.
• Strong organisational skills and attention to detail.

Desirable

• NVQ level 3 in dispensing (or equivalent)

Experience

Essential

• Experience in a dispensary, pharmacy, or healthcare environment.
• Experience handling confidential patient information.

Desirable

• Experience of working in a primary care environment
• Previous experience in a GP practice dispensary.

Requirements

Essential

• You must hold a full driving licence, with access to a vehicle.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Mowbray House Surgery

Address

Mowbray House Surgery

Malpas Road

Northallerton

North Yorkshire

DL7 8FW

United Kingdom

Employer's website

http://mowbraygroupsurgeries.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Please see attached job description for more information

With a total list size of 34,000 patients, and care and support collectively provided by 150 members of staff from four locations in three towns in Eastern Cheshire, we are now looking to increase our GP capacity. This is a unique opportunity to be part of, and contribute to, the development of new ways of working within a forward-thinking and transformed primary care organisation. We are looking for GPs who share our vision and who will want to contribute to shaping how we deliver care.

At Middlewood we are committed to:

Providing high quality, sustainable, General Practice care from premises in Bollington, Disley and Poynton

Providing services that are joined up with other health, social care and voluntary providers.

Retaining developing and supporting our staff.

Continuing to be at the forefront by offering excellence in education and training for inter-professional staff

Developing specialist services and care that are provided for patients registered with the practice across the geographical area of Bollington, Disley and Poynton.

Participating in research that is relevant and beneficial to our patients.

Becoming a recognised local employer offering a supportive and developmental working environment to grow new talent

We have a well-established team of clinicians including

Partner and Salaried GPs

Advanced Nurse Practitioners

Diabetes Specialist Nurses

Clinical Pharmacists and Pharmacy Technicians

Physician Associates

Paramedic

Social Prescribers

MSK Practitioners

Mental Health Practitioners

We work very closely with our community team and have established a shared visiting service with our district nurses. In addition, we have in place a single point of access (for telephone requests) and digital triage process where all clinical requests are allocated by a clinically-supported team based in our Clinical Hub.

We are keen to embrace the opportunities that the modern NHS provides, whilst meeting the challenges together through a more sustainable and evolving organisation and model of care.

This opportunity would suit GPs looking;

To gain experience of working in a different way, focussing on continuity, proactivity and teamwork

To gain experience of working within a PCN multi-disciplinary team

To develop skills in both core general practice and other specialist and leadership roles over time.

We welcome informal discussions and visits to our Practices. Please contact Debbie Whitmore at [email protected] if you would like to arrange these.

Job Description

The post-holder will be an important member of our clinical team and will provide high quality General Medical Services including dealing with a wide range of health needs in a primary care setting, ensuring the highest standards of care for all registered and temporary patients.

Clinical Responsibilities:

• Undertake a variety of duties including face to face consultations, telephone and online consultations and queries, visiting patients at home, checking and signing repeat prescriptions and dealing with queries, paperwork and correspondence in a timely fashion.
• If required, support the Middlewood Prescribing Team with medication queries

When required support the Middlewood Immediate and Necessary Team (urgent care) and being part of our rota to support our clinical reception triage function.

• Making professional, autonomous decisions in relation to presenting problems, whether self-referred or referred from other health care workers within the organisation
• Assess the health care needs of patients with undifferentiated and undiagnosed problems
• Screen patients for disease risk factors and early signs of illness
• In consultation with patients and in line with current practice disease management protocols, develop care plans for health and social well-being
• Record clear and contemporaneous consultation notes to agreed standards
• Collect data for audit purposes
• Compile and issue computer-generated acute and repeat prescriptions (avoiding hand-written prescriptions whenever possible)
• Provide support, informal training and advice to other members of the team, as well as students and training on an ad-hoc basis.
• In general the post-holder will be expected to undertake all the normal duties and responsibilities associated with a GP working within primary care.

Other Responsibilities within the Organisation:

Awareness of and compliance with all relevant practice policies/guidelines, e.g. prescribing, confidentiality, data protection, health and safety

• A commitment to life-long learning and audit to ensure evidence-based best practice
• Contributing to evaluation/audit and clinical standard setting within the organisation
• Maintain patients clinical records in line with the practice patient record system.
• Attending training and events organised by the practice or other agencies, where appropriate.
• Attend team meetings and other meetings as may be necessary
• To work within a team setting, with flexibility and due care for all members of staff.

Confidentiality:

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately

In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential

Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control policy and published procedures. This will include:

Using personal security systems within the workplace according to practice guidelines

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks

Making effective use of training to update knowledge and skills

Using appropriate infection control procedures, maintaining work areas in a tidy and safe way, free from hazards

Actively reporting health and safety hazards and infection hazards immediately when recognised

Keeping own work areas and general/patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role

Undertaking periodic infection control training (minimum annually)

Reporting potential risks identified

Demonstrate due regard for safeguarding and promoting the welfare of children

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights

Personal/Professional Development:

The post-holder will participate in any training programme implemented by the practice as part of this employment

Quality:

The post-holder will strive to maintain quality within the practice, and will:

Alert other team members to issues of quality and risk

Assess own performance and take accountability for own actions, either directly or under supervision

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance

Work effectively with individuals in other agencies to meet patients needs

Effectively manage own time, workload and resources

Communication

The post-holder should recognise the importance of effective communication within the team and will strive to:

Communicate effectively with other team members

Communicate effectively with patients and carers

Recognise peoples needs for alternative methods of communication and respond accordingly

Contribution to the Implementation of Services:

The post-holder will:

Apply practice policies, standards and guidance

Discuss with other members of the team how the policies, standards and guidelines will affect own work

Participate in audit where appropriate

The list of duties in this job description is not exhaustive and is intended to outline the main activities of the postholder. Duties and responsibilities may be subject to change taking into account the development needs of and following full discussion with the postholder

Person Specification

Qualifications

Essential

• GMC Registration
• Evidence of continuous professional development
• MRCGP
• Evidence of up to date statutory and mandatory training

Knowledge and Skills

Essential

• IT Proficient (ideally EMIS)
• Good understanding of the organisation of General Practice & current developments in Primary Care

Desirable

• Broad knowledge of NHS system
• Capacity to develop a special interest in an area of clinical need
• Ability to take a clinical lead on an agreed area within practice

Personal Attributes

Essential

• Enjoy working and contributing to a team
• Innovative, motivated and proactive
• Evidence of a patient focussed approach to practice
• Excellent communication skills
• Proven ability to organise time effectively, delegating & prioritising appropriately
• Demonstrates knowledge of & practical application of evidence based practice
• Able to work in a busy environment

Personal circumstances

Essential

• Ability to drive and holds a full UK driving license to enable travel across all practice bases within the Middlewood Practice area

Experience

Desirable

• Experience of working in UK General Practice for a minimum of 1 year, post training
• Experience of working in a multi-disciplinary team
• Desire to develop an area of clinical/ management interest with Personal Development Plan

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

The Middlewood Partnership

Address

The Schoolhouse Surgery

2 Buxton Old Road

Disley

Stockport

SK12 2BB

United Kingdom

Employer's website

https://middlewoodpartnership.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

You will be joining the Evening element of one of our dynamic and supportive Neighbourhood Teams to provide a 24-hour admission avoidance service to the population of Worcestershire which encompasses both urban and rural areas.

We are looking for candidates with good communication skills, a flexible approach and enthusiasm to work within the team. You should be a committed, highly motivated and forward-thinking individual who is a good team player.

The successful candidate will also assist the team to develop and achieve team and organizational objectives. They will also participate in staff meetings and training & development activities as necessary to ensure their skills and knowledge are up to date.

For full details of the duties and criteria for the role please refer to the job description and person specification attached.

Person Specification

Skills and Abilities

Essential

• Ability to challenge poor behaviour.
• Role modelling good behaviour.
• A positive attitude and able to act on feedback.
• Ability to praise and be supportive to others.
• Ability to communicate clearly and effectively in English in both verbal and written formats.
• Intermediate IT skills. These may be tested at interview.
• Numerate.
• Accuracy and attention to detail.
• Good organisational skills.
• Able to demonstrate the ability to use initiative effectively.

Desirable

• Minute taking skills.

Knowledge

Essential

• Knowledge of office procedures.
• Working knowledge of Microsoft Office: Word, Excel, Outlook.
• Understanding of the Data Protection Act and NHS Code of Confidentiality.

Desirable

• Power point.

Qualifications

Essential

• Educated to academic Level 3 (e.g.: A-Level, NVQ3, OCR/RSA3, City and Guilds 3) in a Business/ Administration related subject or Educated to academic Level 2 (e.g. GCSE Grade A-C) with considerable recent NHS administrative experience and will be expected to undertake the relevant level 3 qualification on appointment to post.
• I understand that I will be asked to provide original certificates to verify my qualifications at point of offer.

Experience

Essential

• Recent, relevant Administrative/Secretarial experience (usually demonstrated by a minimum of 2 years experience).

Desirable

• Previous, relevant NHS experience.

Additional Criteria

Essential

• Willingness to commit to continuing professional development.
• Professional manner as a representative of the Trust.
• Tact and discretion for dealing with confidential information.
• Ability to meet the travel requirements of the role.
• I understand the Trust is unable to provide sponsorship to work for this role, and employment on a time limited visa doesnt guarantee sponsorship at point of expiry.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Herefordshire and Worcestershire Health and Care NHS Trust

Address

Droitwich Health Centre

Ombersley Street

Droitwich

Worcestershire

WR9 8RD

United Kingdom

Employer's website

https://www.hacw.nhs.uk/careers (Opens in a new tab)

Job description

Job responsibilities

Communications and Relationships

To communicate with people in an appropriate manner to ensure level of understanding incorporates preferred ways of communicating, culture and background e.g. people with learning difficulties

To receive and provide routine information concerning patients medical condition ensuring they have authority to do so.

To maintain confidentiality of information consistent with legislation and policy

Demonstrate the ability to act with empathy when dealing with the public

To manage incoming and outgoing calls in a polite and efficient manner

Provide direct patient education on inhaler technique, exercise prescription, management of breathlessness, management of chest infections, providing written information as needed.

Schedule and complete telephone consultations regarding Pulmonary Rehabilitation as needed

Analytical and Judgmental Skills

To carry out Maximal functional exercise testing with patients with chronic respiratory disease pre and post PR; monitoring and assessing oxygen levels, BP, heart rate, Pre and post PR.

To identify and interpret abnormal findings from assessments (hypoxemia, heart rate, blood pressure, etc.) and liaise with the multidisciplinary team in the primary, tertiary and secondary healthcare settings to assist with the provision of optimum management of patients with chronic respiratory disease.

Following assessment to assist senior clinician apply clinical decision making skills regarding the suitability, eligibility and adaptability of the individuals programme.

Regularly reassess patients and be able to modify exercise prescription

Instigate emergency procedure, as required.

Planning and Organisational Skills

Lead on maintaining clinical equipment (e.g spirometers, thermometers, oximeters, exercise equipement) and ensuring that infection control standards are kept. This would include working with the administrator to ensure equipment is serviced regularly and all documentation is completed.

To plan and prioritise the care requirements for identified patients

To assist in the management and organisation of work as required.

Have the ability to be flexible in approach to accommodate urgent reviews

Assist specialist practitioner in developing and implementing teaching programmes

Participate in the education and training of other members of MDT

Maintain client records and information and data systems in accordance with trust policies

Undertake general office duties, which may include- phone calls, mailing, photocopying, scanning and filing, dealing with post

Physical Skills

To carry out complex observations, monitor and use relevant equipment safely, ensuring accurate and dexterity

Driving skills needed for community visits

Responsibility for Patient Care

To support the assessment of patients whilst explaining clearing to people who or what is involved in the process

To interpret assessment information and plan patient care using judgement skills to decide upon and recommend best course of action

To refer patients to other practitioners when their needs are beyond their own role or scope of practice

To record information accurately and pass it to trained staff in team in a timely manner

To prepare and undertake interventions consistent with evidence based practice, transferring and applying knowledge and skills to meet patients needs

To evaluate and review the effect of any interventions and the patients agree plan of care

To provide support and care for the patients respecting need for privacy and dignity

To obtain agreement from patient/carers before commencing any care related tasks

To liaise with MDT, participating in case discussions as required

To support patients/carers encouraging them to promote their own health and wellbeing and to express their interest and concerns

To assist in, and undertake the application of technology to measure, monitor and treat patients

To communicate appropriately with patients and colleagues in a timely manner throughout the whole investigation/monitoring process

To ensure that essential information on the patients condition and progress is recorded appropriately in accordance with Trust guidelines.

To provide specialist telephone advice to patients

To provide discharge summaries to the referrer, GP and patient autonomously. Including patient outcomes, highlighting areas of concern requiring further investigation/ treatment, and providing detailed written exercise plan within 10 days of discharge.

Responsibility for Policy/Service Development

To adhere to trust policies and procedures relating to own workplace

To offer constructive views on how the existing service and team work can be evaluated and improved upon

To participate in mandatory training

To participate in clinical supervision

To actively engage in service development, evaluation and audit as appropriate to service

Responsibilities for Financial and Physical Resources

To ensure effective use of material resources/supplies within the area of work in consultation with senior staff

Take responsibility for maintaining all stocktaking on a weekly basis ensuring that stock can be replenished as and when needed via procurement.

To ensure all PR equipment is maintained and serviced as needed. Reporting faulty equipment to service lead and removing this from service.

Responsibilities for Human Resources

Be proactive in, and maintain their own professional development needs

To undertake mandatory training updates and other relevant courses in line with Trust and local policies

Provide peer support to other colleagues

Contribute to teaching / training of other staff or students within area

To report performance issues to their line manager

Responsibilities for Information Resources

To ensure maintenance of pulmonary rehab databases to enable on-going service review

Ensure the referral database is regularly kept up to date so the patients can be triaged appropriately and seen within the RTT time frame.

Maintain clear and concise records of the patient's management in accordance with Trust standards

Ensure clinic outcomes are submitted daily

Responsibilities for Research and Development

To keep up to date and act consistently with quality standard and guidelines

To participate in setting and maintaining optimal standards of care in the work area

To participate in NACAP PR audit/benchmarking within the clinical area supporting the introduction of a change in practice if needed

To contribute effectively to evaluation studies ( e.g. patient satisfaction surveys)

Freedom to Act

Works to standard protocols, practice and procedures

Works within their scope of practice and with the ability to refer non-routine matters to supervisory staff

Work may not always be supervised but support is always available

Physical and Mental Requirements

The post holder will be required to exert frequent moderate physical effort for several short period during a shift

The post holder will at times be exposed to distressing and occasional highly distressing and emotional circumstances, caring for patients with life limiting conditions

The post holder will have to exert frequent periods of concentration where the work pattern is unpredictable

The post holder may be required to use a VUD computer for up to 50% of working day

The post holder may have frequent exposure to unpleasant working condition/ hazards e.g. medical emergencies, violence/aggression and challenging behaviour.

Person Specification

Skills/ Knowledge

Essential

• Ability to work independently or within a team
• Demonstrates clarity and breadth of use of verbal and written communications
• Demonstrates good organisational skills
• Computer literacy
• Ability to deliver a good standard of basic nursing skills and quality patient care
• Willingness to develop clinical skills and competency relevant to role
• Able to use initiative
• Understanding of confidentiality
• Keep skills and knowledge up to date by attending outside study sessions and self-directed learning and completing necessary mandatory training

Desirable

• Able to mentor and supervise other students in the working environment
• Previous experience in patient education such as: smoking cessation and inhaler technique

Personal Qualities

Essential

• To be able to work as an active member of the multidisciplinary team
• Ability to work autonomously
• Reliable and punctual
• Self-awareness in terms of recognising the impact of their behaviour and others
• Self-awareness in terms of assessing own knowledge and competence and understanding own boundaries
• Able to present a professional image appropriate to the working environment
• Ability to work under pressure
• Empathetic, enthusiastic and positive
• Willingness to undertake further training
• Flexible
• Be able to take instructions or directions

Desirable

• Confidence to liaise with other professionals

Experience

Essential

• Experience of working as a gym instructor, with groups and individuals, screening, assessing and designing exercise programmes
• Experience of coaching. Leading sports activities with service users of differing abilities
• Previous experience of working in an acute health care or related setting
• Understanding of health and safety issues within healthcare
• Ability to plan, prioritise own and delegated work tasks and activities.
• Ability to carry out routine elements of assessment to enhance the patient / client journey, following an initial assessment by a registered practitioner.
• Experience of health promotion.

Desirable

• Previous experience working within Pulmonary Rehabilitation or Cardiac Rehabilitation
• Experience of working with service users with physical or mental health conditions

Qualifications

Essential

• GCSE Maths & English grade C or above / Grade 4 - 9 or Numeracy skills and Literacy Skills at Level 2 or equivalent
• Level 2 Gym Instructor qualification
• Level 3 GP Exercise Referral certificate

Desirable

• Level 4 Certificate in Exercise Training for Chronic Respiratory Disease
• Degree in sports or exercise science
• Evidence of continuous professional development

Other

Essential

• Flexible with hours to suit the service
• May be required to work in other departments as required
• Car owner/driver

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Worcestershire Acute Hospitals NHS Trust

Address

Charles Hastings Way

Worcester

Worcestershire

WR5 1DD

United Kingdom

Employer's website

https://www.worcsacute.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

The prescription clerk team at Hereford Medical Group carry out a variety of duties and staff working in prescriptions will, after a period of training, be expected to have a range of skills.

• An understanding of online patient access services
• The ability to liaise with patients and use the Emis appointment diary to book reviews
• General knowledge of electronic prescribing services and electronic repeat dispensing-eRD.
• Use of the NHS EPS Prescription Tracker Portal
• Script share to GPs
• Telephone enquiries

Person Specification

Qualifications

Essential

• A good standard of general education, including:
• GCSEs (or equivalent) including English and Maths at 4 or above.
• A demonstrable commitment to professional development

Desirable

• Relevant qualifications or training.

Knowledge and skills

Essential

• Excellent communication and interpersonal skills
• Ability to work without direct supervision and determine own workload priorities
• Awareness of confidentiality and data protection regulations.

Desirable

• Knowledge of medical terminology and healthcare processes

Experience

Essential

• Previous experience in a healthcare or pharmacy environment.
• Experience of dealing with queries.
• Customer Service experience.

Desirable

• Experience of working in a GP practice or other primary care environment.
• Experience in handling prescriptions and understanding of the prescription process.
• Experience with electronic patient records and prescription systems.

Qualities/ Attributes

Essential

• Professional and courteous manor.
• Reliable and punctual.
• Flexible and adaptable to changing demands.
• Ability to use own judgement, resourcefulness and common sense
• Ability to work as part of an integrated multi-skilled team
• Pleasant and articulate
• Able to work under pressure
• Able to work in a changing environment
• Able to use own initiative

Desirable

• Respectful, Compassionate and Kindness

Employer details

Employer name

Hereford Medical Group

Address

Station Medical Centre

Station Approach

Hereford

HR1 1BB

United Kingdom

Employer's website

https://www.herefordmedicalgroup.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

1. Attend the weekly Reproductive Medicine clinic where new referrals and follow up patients requiring initial investigation and treatment other than assisted conception are seen.
2. Attend the weekly post Reproductive Medicine clinic meeting.
3. Performing Hysterosalpingograms and Hysterosonography.
4. Understanding the implications of the Human Fertilisation and Embryology Act 1990 and practising according to the Code of Practice produced by the Human Fertilisation and Embryology Authority.
5. Counselling patients who require assisted conception about all aspects of their treatment, risks and complications of treatment, legal and ethical issues relating to their treatment, and research projects ongoing within the unit.
6. Being able to undertake the following aspects of a couples assisted conception cycle including scheduling, follicle tracking, egg retrievals, scanning for embryo transfer, intrauterine insemination, follow up counselling, pregnancy scanning, and management of pregnancy/treatment related complications such as ovarian hyperstimulation syndrome. Being available to cover the unit as back up for nurses scanning sessions. The technique used for sperm retrievals will be taught but these occur infrequently and expertise may not be obtained after 1 year. Embryo transfers are taught to one trainee at a time as the technique is highly operator dependent and can influence pregnancy rates. Proficiency at embryo transfer would not normally be obtained until the second year of training in Assisted Conception.
7. Taking part in non-resident on call rota for Assisted Conception Unit by carrying the emergency bleep for patients, covering inpatients on the gynaecology ward at St Thomas Hospital and being available to do scans for embryo transfers and occasional egg collections at weekends.
8. Managing any subfertility / Assisted Conception Unit patients admitted to the gynaecology ward, St Thomas hospital.
9. Presenting at the monthly/twice monthly Patient Information Evenings.
10. Attending weekly IVF clinical meeting and other planning/research/audit meetings held weekly
11. Initiation and taking part in and recruiting patients for research projects within the unit.
12. Contributing to regular audit meetings within the unit and initiating an audit project while in post
13. Active involvement in a research project
14. Teaching Kings College /Guys and St Thomas Trust undergraduates and postgraduates, giving talks at other meetings e.g. patient support groups, GP meetings.

Person Specification

Qualifications

Essential

• GMC registered
• MRCOG Part 2

Desirable

• Previous experience in research PhD, MD, MSc
• Good Clinical Practise/ Research Training

Skills

Essential

• Evidence of audit activity with benefit to patient care
• Computer literacy
• Teaching under and post graduate
• Ability to work in a multi-professional team.
• Good communication skills.
• Computer Literacy

Desirable

• Competence in gynaecological and early pregnancy ultrasound scanning
• Research publications
• Teaching qualification
• Ability to perform fertility ultrasound scanning, hysterosonography and/or HyCoSy
• Completion of Patient safety and leadership training modules

Experience

Essential

• General obstetrics and gynaecology training for at least 4-5 years

Desirable

• Previous clinical time spent in reproductive medicine and assisted conception
• Understanding of the importance of regulatory compliance, consent, accurate documentation, patient identification, incident reporting and adherence to SOPs within a highly regulated clinical service.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Guy's and St Thomas' NHS Foundation Trust

Address

Guy's Hospital

Great Maze Pond

London

SE1 9RT

United Kingdom

Employer's website

https://www.guysandstthomas.nhs.uk/careers/careers.aspx (Opens in a new tab)

Job description

Job responsibilities

Job Responsibilities:

Dispense medicines and appliances following standard operating procedures. Whenever there is doubt about the appropriateness of the item, or about the dose or labelling instructions to check with a GP.

Endorse prescriptions in accordance with NHS Prescription Services requirements.

Keep up-to-date with new drugs / medicines and changes in legislation.

Complete significant event forms and ensure colleagues complete significant event forms correctly and in a timely manner.

Liaise with patients, providing advice and guidance as required to promote compliance.

Promptly forward all invoices and dispensary related correspondence to the practice manager according to practice protocol.

Take prompt action in response to any drug alert bulletins that may be received from time to time.

Answer the telephone promptly and deal with prescription requests.

Issue prepared prescriptions.

Process prescription requests.

Operate efficient stock control appropriate to the needs of the dispensary with the objective of ensuring continuity of supply for patients and minimising wastage.

Ensure that drugs are received and stored in an appropriate manner in accordance with the manufacturers instructions.

Ensure that refrigerated items are stored at the appropriate temperature and maintaining the temperature control record/logbook.

Clean work surfaces and shelving on a regular basis and ensuring that all dispensary equipment is kept clean and kept in good working order.

Maintain full and accurate records of all dispensing transactions.

Keep records of prescriptions sent to community pharmacies where required.

Check for and process email (online) prescription requests.

Collect all due prescription charges and ensure that the patient declaration on the reverse of the FP10 is dully filled in and signed by the patient or their representative.

Receive monies on behalf of the Practice and keep a record of all the financial transactions.

Provide an efficient and caring home delivery service to patients where requested.

Maintain full and accurate computerised records for all dispensing transactions.

Person Specification

Qualifications

Essential

• NVQ Level 2 in Dispensing (or equivalent)
• Good numeracy and literacy skills.
• Strong organisational skills and attention to detail.

Desirable

• NVQ level 3 in dispensing (or equivalent)

Experience

Essential

• Experience in a dispensary, pharmacy, or healthcare environment.
• Experience handling confidential patient information.

Desirable

• Experience of working in a primary care environment
• Previous experience in a GP practice dispensary.

Requirements

Essential

• You must hold a full driving licence, with access to a vehicle.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Mowbray House Surgery

Address

Mowbray House Surgery

Malpas Road

Northallerton

North Yorkshire

DL7 8FW

United Kingdom

Employer's website

http://mowbraygroupsurgeries.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Issuing stock items and prepared prescriptions

Collection of prescription charges/checking patient exemption statements

Processing and bundling prescriptions for the prescription pricing authority

Processing repeat prescriptions requests on SystmOne.

Dealing with patient queries regarding repeat issues.

Keeping the hatch area tidy.

Emptying collection boxes of uncollected items and re-issuing medication back to stock. Marking patients notes as uncollected.

Undertaking other reasonable duties within the framework of the post as directed by the Dispensary Lead.

Person Specification

Pharmacy Experience

Desirable

• Phamacy experience is desirable but not essential

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Ouse Valley Practice

Address

Ouse Valley Practice

London Road

Handcross

Haywards Heath

West Sussex

RH17 6HB

United Kingdom

Employer's website

https://www.ousevalleypractice.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

The post-holder will manage a caseload and deal with a wide range of health needs in a primary care setting, ensuring the highest standards of care for all registered and temporary patients.

Clinical responsibilities:

• In accordance with the practice timetable, as agreed, the post-holder will make themselves available to undertake a variety of duties, including surgery consultations, telephone consultations and queries.
• Making professional, autonomous decisions in relation to presenting problems, whether self-referred or referred from other health care workers within the organisation
• Assessing the health care needs of patients with undifferentiated and undiagnosed problems
• Screening patients for disease risk factors and early signs of illness
• Developing care plans for health in consultation with patients and in line with current practice disease management protocols
• Providing counselling and health education
• Admitting or discharging patients to and from the caseload and referring to other care providers as appropriate
• Recording clear and contemporaneous consultation notes to agreed standards
• Collecting data for audit purposes
• Compiling and issuing computer-generated acute and repeat prescriptions (avoiding hand-written prescriptions whenever possible)
• Prescribing in accordance with the practice prescribing formulary (or generically) whenever this is clinically appropriate

Other responsibilities within the organisation:

• Awareness of and compliance with all relevant practice policies/guidelines, e.g. prescribing, confidentiality, data protection, health and safety
• Contributing to the development of computer-based patient records
• Contributing to the summarising of patient records and read-coding patient data

Confidentiality:

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
• In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & safety:

The post-holder will implement and lead on a full range of promotion and management of their own and others health and safety and infection control as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control policy and published procedures. This will include (but will not be limited to):

• Using personal security systems within the workplace according to practice guidelines
• Awareness of national standards of infection control and cleanliness and regulatory / contractual / professional requirements, and good practice guidelines
• Providing advice on the correct and safe management of the specimens process, including collection, labelling, handling, use of correct and clean containers, storage and transport arrangements
• Correct personal use of Personal Protective Equipment (PPE) and ensuring correct use of PPE by others, advising on appropriate circumstances for use by clinicians, staff and patients.
• Management of the full range of infection control procedures in both routine and extraordinary circumstances (e.g. pandemic or individual infectious circumstances)
• Hand hygiene standards for self and others
• Managing directly all incidents of accidental exposure
• Management and advice relating to infection control and clinically based patient care protocols, and implementation of those protocols across the practice
• Active observation of current working practices across the practice in relation to infection control, cleanliness and related activities, ensuring that procedures are followed and weaknesses/training needs are identified, escalating issues as appropriate to the responsible person
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks across clinical and patient process
• Monitoring practice facilities and equipment in relation to infection control, ensuring that proper use is made of hand-cleansing facilities, wipes etc., and that these are sufficient to ensure a good clinical working environment. Lack of facilities to be escalated as appropriate to the responsible manager
• Safe management of sharps use, storage and disposal
• Maintenance of own clean working environment
• Using appropriate infection control procedures, maintaining work areas in a tidy, clean and sterile and safe way, free from hazards. Initiation of remedial / corrective action where needed or escalation to responsible management
• Actively identifying, reporting, and correcting health and safety hazards and infection hazards immediately when recognised
• Keeping own work areas and general/patient areas generally clean, sterile, identifying issues and hazards/risks in relation to other work areas within the business, and assuming responsibility in the maintenance of general standards of cleanliness across the business in consultation (where appropriate) with responsible managers
• Correct waste and instrument management, including handling, segregation, and container use
• Maintenance of sterile environments
• Demonstrate due regard for safeguarding and promoting the welfare of children.

Equality and diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights

Quality:

The post-holder will strive to maintain quality within the practice, and will:

• Alert other team members to issues of quality and risk
• Assess own performance and take accountability for own actions, either directly or under supervision
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
• Work effectively with individuals in other agencies to meet patients needs
• Effectively manage own time, workload and resources.

Communication:

The post-holder should recognise the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members
• Communicate effectively with patients and carers
• Recognise peoples needs for alternative methods of communication and respond accordingly.

Contribution to the implementation of services:

The post-holder will:

• Apply practice policies, standards and guidance
• Discuss with other members of the team how the policies, standards and guidelines will affect own work

Person Specification

Qualifications

Essential

• Medical Degree - Primary medical qualification (e.g. MBBS, MBChB) recognised by the General Medical Council (GMC). GMC Registration - Full and unrestricted registration with the GMC, including a licence to practise. NHS Performer List - Inclusion on the England (or relevant UK nations) Medical Performers List. MRCGP Qualification - Successful completion of MRCGP (Membership of the Royal College of General Practitioners) or equivalent for CCT (Certificate of Completion of Training) in General Practice.

Desirable

• Diplomas or certificates in areas such as: - DRCOG (Diploma of the Royal College of Obstetricians and Gynaecologists) - DFSRH (Diploma of the Faculty of Sexual and Reproductive Healthcare) - Diploma in Dermatology, Minor Surgery, Mental Health, etc.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

City Way Medical Practice

Address

65 – 67 City Way

Rochester

ME1 2AY

United Kingdom

Employer's website

https://www.citywaymedicalpractice.co.uk (Opens in a new tab)

Job description

Job responsibilities

We are looking for an experienced Sonographer to join our community Ultrasound team.

Is it for me?

We will work alongside the successful candidate to ensure they are sufficiently inducted and trained; there will be regular constructive supervision in place. It is important to us that you feel safe and supported in the role.

• You will be a UK Registered Sonographer on the HCPC specialist register.
• You will have up to date knowledge of practices and professional guidelines.
• You will be able to maintain accurate up-to-date records and files.
• You will hold a post graduate certificate in Medical Ultrasound.

Contract type: This is a bank contract working in varied locations within East Suffolk. There will be the opportunity to pick up additional cover shifts throughout the year.

Pay: £37.17 per hour (weekdays) £54.14 (weekends)

What we can offer you:

• Innovative teams who strive in forward thinking, with a voice that is heard.
• A visible and supportive management team, with operational support that get it
• Excellent IT teams & support giving us first class equipment and no wait responses
• Cycle to work scheme
• Blue light card employer Access to the discount service with thousands of discounts online and on the high street.
• A strong ethos of flexible working, to help us maintain (or reclaim) that work/life balance.

Person Specification

See Person Specification

Essential

• HCPC Registration
• Flexibility to offer hours across various days including weekends

Desirable

• Community work experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Suffolk GP Federation CIC

Address

Across Suffolk

Across Suffolk

IP11 9QY

United Kingdom

Employer's website

https://suffolkfed.org.uk/ (Opens in a new tab)

Job description

Job responsibilities

• Supervise and support the Care Navigator team to deliver outstanding patient care and administrative support
• Ensure adequate staffing levels, providing cross-cover for the other Reception Supervisor
• Oversee appointment scheduling, cancellations, and patient check-in processes with precision and professionalism
• Ensure all patient records are accurately maintained and confidentiality is upheld at all times
• Manage incoming calls, inquiries, and correspondence promptly to foster positive relationships with patients and external partners
• Coordinate with Clinical team to facilitate smooth clinic operations and address any scheduling conflicts or issues
• Induction and training new staff members to the required standard, and provide ongoing support to enhance team performance
• Be first to respond to urgent problems (e.g.: telephone/EMIS/IT malfunctions; clinical staff sickness, etc)
• Help develop policies and procedures with the Operations Manager
• Act as a role model for staff
• Ensure maximum productivity from reception staff ensuring that all reception tasks are carried out in a timely manner
• Carry out staff appraisals and performance reviews
• Ensure Practice policies are followed and accurate records are kept
• Liaise with management team concerning staffing and organisation of work
• Liaise with other member of the Primary Healthcare Team, and outside agencies
• Act as Deputy Practice Fire Warden
• Chair reception meetings and take minutes
• Open/close practice premises (as part of a rota) in line with Practice policy
• Monitor reception area for cleanliness, organization, and a welcoming atmosphere

Person Specification

Qualities and Attributes

Essential

• Demonstrate ability to be a strong and credible leader.
• An understanding, acceptance and adherence to the need for strict confidentiality.
• Ability to use own judgement, resourcefulness and common sense.
• Ability to work without direct supervision and determine own workload priorities.
• Ability to work as part of an integrated multi-skilled team.
• Professional, articulate and helpful manner.
• Able to work under pressure.
• Able to work in a changing environment.
• Able to use own initiative.

Experience

Essential

• Recent previous experience working as a receptionist / reception supervisor in an NHS GP practice

Desirable

• Experience in a managerial or supervisory role

Knowledge and Skills

Essential

• Excellent communication skills
• Good numeracy and literacy skills
• Knowledge of Docman and EMIS web
• Ability to develop skills in managing/supervising staff, training and development

Desirable

• IT skills hardware and software
• Qualifications or training in:
• Supervising or managing others
• Training and staff development
• Customer services/patient care

Other:

Essential

• Punctual and well presented.
• Flexibility of working hours/ able to work at the desired times.
• Commitment to personal develop and take part in available training.
• Commitment to the equality, diversity and rights of patients, carers and colleagues.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Battersea Fields Practice

Address

3 Austin Road

London

SW11 5JP

United Kingdom

Employer's website

https://www.batterseafieldspractice.co.uk/ (Opens in a new tab)