Job description

Job responsibilities

Please see attached job description outlining Duties and Responsibilities within the General Practice setting

Person Specification

Qualifications

Essential

• Previous experience of working in a public reception environment
• Previous Customer Service experience of dealing with the general public face to face and via telephone
• IT Literate, previous experience of Microsoft Office software

Desirable

• Computer qualification (ECDL)
• Customer Service qualification or equivalent

Skills and Knowledge

Essential

• Ability to use own judgement, resourcefulness and common sense, to work without direct supervision and determine own workload priorities with the ability to work as part of an integrated, multi-skilled team.
• Pleasant and articulate with the ability to work under pressure in a rapidly changing environment
• Reliable and flexible to the practice needs, willing to undertake a variety of duties

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Rising Brook Surgery

Address

Rising Brook Surgery

Merrey Road

Stafford

ST17 9LY

United Kingdom

Employer's website

https://www.risingbrooksurgery.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

As an experienced Practice Nurse at Hibaldstow Medical Practice, you will play a key role in delivering high-quality, patient-centred nursing care within our friendly rural dispensing GP practice. Working as part of a supportive multidisciplinary team, you will provide a wide range of treatment room services and contribute to the management of patients with Long-Term Conditions (LTCs).

Previous experience working as a Practice Nurse within General Practice is essential. The successful candidate will be expected to work confidently and independently within their scope of practice.

• Deliver safe, effective and evidence-based nursing care in accordance with NMC standards, practice policies and national guidance.
• Assess, plan, implement and evaluate patient care within your scope of practice.
• Deliver nurse-led Long-Term Condition (LTC) clinics, including diabetes, asthma, COPD, hypertension and cardiovascular disease, according to your competencies.
• Undertake structured annual reviews and support the achievement of Quality and Outcomes Framework (QOF) and Enhanced Service targets.
• Carry out NHS Health Checks and provide health promotion and lifestyle advice.
• Undertake a range of treatment room duties, including:
  • Wound care and dressings
  • Venepuncture
  • ECGs
  • Blood pressure monitoring
  • Injections and medication administration within competency
  • Specimen collection
  • Removal of sutures and clips
• Deliver childhood, adult and seasonal immunisations and vaccinations, including influenza and COVID-19 programmes.
• Undertake cervical screening where appropriately trained and qualified.
• Promote self-management and preventative healthcare through patient education.
• Recognise deteriorating patients and refer or escalate appropriately.
• Maintain accurate and comprehensive clinical records using SystmOne, ensuring appropriate clinical coding and documentation.
• Ensure treatment rooms remain clean, safe, well-stocked and compliant with infection prevention and control standards.
• Participate in clinical audit, quality improvement and service development.
• Work collaboratively with GPs, the Nursing Associate, Healthcare Assistants and the wider multidisciplinary team to deliver safe, effective and compassionate patient care.
• Maintain professional competence and undertake relevant continuing professional development (CPD).
• Contribute to clinical governance and maintain high standards of patient safety and confidentiality.

Person Specification

Qualifications

Essential

• Registered Adult Nurse with a current NMC registration.
• Evidence of continuing professional development (CPD).

Desirable

• Independent Prescriber qualification.
• Cervical Cytology qualification.
• Spirometry competency.
• Travel Health qualification.

Experience

Essential

• Previous experience working as a Practice Nurse within General Practice.
• Demonstrable experience managing patients with Long-Term Conditions (LTCs), including conducting structured reviews and developing/implementing appropriate care plans.
• Experience delivering high-quality, evidence-based nursing care within a General Practice setting.
• Experience undertaking clinical assessment and delivering evidence-based care.
• Experience of treatment room nursing, including wound care, venepuncture and specimen collection.
• Experience maintaining accurate electronic clinical records.
• Experience working independently and as part of a multidisciplinary team.

Desirable

• Experience managing a range of Long-Term Conditions, including diabetes, asthma, COPD, hypertension and cardiovascular disease.
• Experience supporting QOF delivery and Enhanced Services.
• Experience delivering NHS Health Checks.
• Experience administering childhood, adult and seasonal immunisations and vaccinations.
• Experience using SystmOne.
• Experience participating in clinical audit and quality improvement.
• Experience supervising or supporting Healthcare Assistants, Nursing Associates or student nurses.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Hibaldstow Medical Practice

Address

11 Church Street

Hibaldstow

Brigg

DN20 9ED

United Kingdom

Employer's website

https://hibaldstowmedicalpractice.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

The GPA will be responsible for undertaking a wide range of duties both Clinical and Clerical and will be a General Practice Assistant

Person Specification

Experience

Essential

• - Experience working as a Healthcare Assistant or GPA in primary care
• - Already hold or working towards a GPA qualification.
• - Flexible, friendly and an excellent team player

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Glebe Road Surgery

Address

1 Glebe Road

Barnes

SW13 0DR

United Kingdom

Employer's website

https://www.gleberoadsurgery.co.uk (Opens in a new tab)

Job description

Job responsibilities

Administration

• To have a thorough knowledge of all Practice procedures

• To workin accordance withwritten protocols

• Pulling/filing notes and update as necessary

• Filingand codingpost in medical records

• Summarising patient records

• Photocopy as requested

• Provide test results to patients.

• Book appointmentswhererequired.

Computer

• Registrations of newpatientscomputer data entry and medical records

• Process patients change of address computer data and medical records (have knowledge of practice area)

• Have working knowledge of telephone system.

• Other tasksappropriate tothe role

Confidentiality:

In the course ofseeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and theircarers, Practicestaffand other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential.

Information relating to patients, carers, colleagues, other healthcareworkersor the business of the Practice may only be divulged to authorised personsin accordance withthe Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety:

The post-holder willassistin promoting andmaintainingtheir own and others health, safety and security as defined in the Practice Health & Safety Policy to include:

• Using personal security systems within the workplace according to Practice guidelines

• Identifyingthe risks involved in work activities and undertaking such activities in a way that manages those risks

• Making effective use of training to update knowledge and skills

• Usingappropriate infectioncontrol procedures,maintainingwork areas in a tidy and safe way and free from hazards

• Reporting potential risksidentified

• Equality and Diversity

The post-holder will support the equality, diversity and rights of patients,carersand colleagues, to include:

• Acting in a way that recognises the importance ofpeoplesrights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation

• Respecting the privacy, dignity, needs and beliefs of patients,carersand colleagues

• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings,prioritiesand rights.

Personal/professional Development:

The post-holder willparticipatein any training programme implemented by the Practice as part of this employment, such training to include:

• Participation in an annual individual performance review, including taking responsibility formaintaininga record of own personal and/or professional development

• Taking responsibility for own development, learning and performance anddemonstratingskills and activities to others who are undertaking similar work

Quality:

The post-holder will strive tomaintainquality within the Practice and will:

• Alert other team members to issues of quality and risk

• Assess own performance and take accountability for own actions, either directly or under supervision

• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance theteamsperformance

• Work effectively with individuals in other agencies to meetpatientsneeds

• Effectively manage own time,workloadand resources

Communication:

• The post-holder should recognise the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members

• Communicate effectively with patients and carers

• Recognisepeoplesneeds for alternative methods of communication and respond accordingly

• Contribution to the Implementation of Service

The post-holder will:

• Apply Practice policies,standardsand guidance

• Discuss with other members of the team how the policies, standards and guidelines will affect own work

• Participate in audit where appropriate

Person Specification

Experience

Essential

• Administration experience
• Customer service experience

Desirable

• Experience of working in a GP Practice
• Experience of coding or summarising

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Outwood Park Medical Centre

Address

Potovens Lane

Outwood

Wakefield

West Yorkshire

WF1 2PE

United Kingdom

Employer's website

https://outwoodpark.gpsurgery.net/ (Opens in a new tab)

Job description

Job responsibilities

Job Summary

Working under the direct supervision of the Practice Nurse Team and strictly in accordance with specific practice guidelines and protocols, the Healthcare Assistant will assist the practice clinical team in the provision and delivery of prescribed programmes of patient care.

Primary Responsibilities

The Practice Healthcare Assistant level 3 is qualified to deliver the following services to patients.

• Phlebotomy
• Dressings, directed by the practice nurse
• Annual health checks for patients with Chronic Diseases (MOTs)
• NHS health checks
• ECG recording
• Blood pressure checks including 24 hr BP
• Height/weight
• Ear Syringing
• Qrisk assessments
• H-Pylori breath testing
• Administer follow-up B12 injections
• Administer Flu injections to patients 65+ and chronic disease patients
• Perform patient ear checks, ear syringes and hearing tests
• INR & HB INRs
• Handheld spirometry
• Daily clinical and administrative duties include:
• Chaperoning duties as requested
• Accurate records of observations and examination documented in the clinical record
• Preparation of samples to be sent to the lab
• Treatment room checks to include fridge temperature.
• Equipment re-stocking and stock rotation
• Infection prevention and control when preparing and maintaining
• environments and equipment before, during and after patient care and assisting
• GPs during the performance of minor operations
• Helping to raise awareness and promote health and well-being
• QOF (Quality Outcomes Framework). Assisting with the collection and
• collation of data on needs related to health and well-being.

Secondary Responsibilities

In addition to the primary responsibilities, the Health Care Assistant may be requested to:

Partake in audits as directed by the audit lead.

There may be, on occasion, a requirement to carry out other tasks and ad hoc duties as instructed by the lead nurse, practice manager or partners.

Adhere to clinical and non-clinical protocols & guidelines:

Generic Responsibilities

All staff at Pinfold Medical Practice have a duty to conform to the following:

Equality, Diversity & Inclusion (ED&I)

A good attitude and positive action towards ED&I create an environment where all individuals can achieve their full potential. Creating such an environment is important for three reasons: it improves operational effectiveness, it is morally the right thing to do, and it is required by law.

Patients and their families have the right to be treated fairly and be routinely involved in decisions about their treatment and care. They can expect to be treated with dignity and respect and will not be discriminated against on any grounds including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, gender, or sexual orientation. Patients have a responsibility to treat other patients and our staff with dignity and respect.

Staff have the right to be treated fairly in recruitment and career progression. Staff can expect to work in an environment where diversity is valued, and equality of opportunity is promoted. Staff will not be discriminated against on any grounds including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, gender, or sexual orientation. Staff have a responsibility to ensure that you treat our patients and their colleagues with dignity and respect.

Safety, Health, Environment and Fire (SHEF)

This practice is committed to supporting and promoting opportunities for staff to maintain their health, well-being, and safety. You have a duty to take reasonable care of health and safety at work for you, your team, and others, and to cooperate with employers to ensure compliance with health and safety requirements. All personnel are to comply with the Health and Safety at Work Act 1974, Environmental Protection Act 1990, Environment Act 1995, Fire Precautions (workplace) Regulations 1999 and other statutory legislation.

Confidentiality

This practice is committed to maintaining an outstanding confidential service. Patients entrust and permit us to collect and retain sensitive information relating to their health and other matters pertaining to their care. They do so in confidence and have a right to expect all staff will respect their privacy and always maintain confidentiality. It is essential if the legal requirements are to be met and the trust of our patients is to be retained that all staff protect patient information and provide a confidential service.

Quality & Continuous Improvement (CI)

To preserve and improve the quality of our output, all personnel are required to think not only of what they do, but how they achieve it. By continually re-examining our processes, we will be able to develop and improve the overall effectiveness of the way we work. The responsibility for this rests with everyone working within the practice to look for opportunities to improve quality and share good practice.

This practice continually strives to improve work processes which deliver health care with improved results across all areas of our service provision. We promote a culture of continuous improvement, where everyone counts, and staff are permitted to make suggestions and contributions to improve our service delivery and enhance patient care.

Induction Training

On arrival at the practice, all personnel are to complete a practice induction programme. Reception recruitment and induction training is managed by the reception manager.

Learning and Development

The effective use of training and development is fundamental in ensuring that all staff are equipped with the appropriate skills, knowledge, attitude, and competences to perform their role. All staff will be required to partake and complete mandatory training as well as participating in the practice training programme. Reception training is overseen by the reception manager and delegated to the senior receptionists to organise into the staff rota. Staff will also be permitted (subject to approval) to undertake external training courses which will enhance their knowledge and skills, progress their career and enable them to improve processes and service delivery.

Collaborative Working

All staff are to recognise the significance of collaborative working. Teamwork is essential in multidisciplinary environments. Effective communication is essential, and all staff must ensure they communicate in a manner which enables the sharing of information in an appropriate manner.

Service Delivery

Staff at Pinfold Medical Practice must adhere to the information contained within practice policies and regional directives, ensuring protocols are always adhered to. Staff will be given detailed information during the induction process regarding policy and procedure included in the staff induction pack, employee handbook, reception training manual and Clarity Team Net.

Security

The security of the practice is the responsibility of all personnel. Staff must ensure they always remain vigilant and report any suspicious activity immediately to their line manager. Under no circumstances are staff to share the codes for the door locks to anyone and are to ensure that restricted areas remain effectively secured.

Professional Conduct

At Pinfold Medical Practice, staff are required to dress appropriately for their role. Reception staff will be provided with a uniform whilst clinical staff must dress in accordance with their role.

Communication:

The post-holder should recognise the importance of effective communication within the team and will strive to:

Communicate effectively with other team members

Communicate effectively with patients and carers

Recognise peoples needs for alternative methods of communication and respond accordingly.

Contribution to the Implementation of Services:

The post-holder will:

Apply practice policies, standards and guidance

Discuss with other members of the team how the policies, standards and guidelines will affect own work

Participate in audit where appropriate.

Person Specification

Qualifications

Essential

• Current relevant healthcare role or transferable care experience, IT competency, accuracy/ attention to detail

Desirable

• Relevant certificates (e.g. care training, clinical skills, training attendance), Care Certificate, NVQ Level 2 or 3 (Health & Social Care or equivalent)

Experience

Essential

• Experience of working within a nursing team
• Experience of dealing with vulnerable patients

Desirable

• Experience of working in primary care
• Experience of working in a GP practice

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Pinfold Medical Practice

Address

Pinfold Gate

Loughborough

Leicestershire

LE11 1DQ

United Kingdom

Employer's website

https://www.pinfoldmedicalpractice.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

The Practice Nurse will provide high quality nursing care as part of our dedicated nursing team, working with the wider practice to deliver outstanding patient care. The main focus will be on general nursing duties such as dressings and immunisations as well as ensuring there is efficient stock for upcoming appointments. The Practice nurse will also play a crucial role in the delivery of our flu and Covid vaccines.

Key Responsibilities

Clinical Duties

• Chronic Disease Management: Provide reviews, and ongoing management of patients with conditions such as diabetes, asthma, COPD, or hypertension. This will depend on experience.

• Childhood Immunisations: Administer vaccinations following national guidelines and maintain accurate records. This will involve working closely with the Health Visitors.

• Wound Care & Dressings: Provide treatment and follow-up care for wounds, ulcers, burns and post-operative dressings. Refer into secondary care for more complex wounds.

• Health Promotion & Prevention: Offer smoking cessation support, weight management, and lifestyle advice to patients during consultations where appropriate.

• Womens Health: Conduct cervical screening and womens health advice where appropriate.

• Treatment Room Duties: Assist with maintaining a clean, tidy environment with adequate stock levels.

Team Collaboration & Professional Development

• Work closely with the wider team including GPs, Pharmacists and non clinical teams.

• Engage in team meetings to discuss complex cases and contribute to practice development. This may involve practice, clinical or palliative care meetings.

• Participate in continuous professional development (CPD) and maintain up-to-date clinical skills and knowledge.

• Assist in audits, quality improvement projects, compliance and policy updates within the practice.

Administrative & Compliance Responsibilities

• Maintain accurate and confidential patient records using the EMIS clinical system.

• Ensure compliance with NHS Wales and Public Health Wales protocols, NICE guidelines, Health and Safety and infection control standards.

• Monitor group channels such as Microsoft Teams.

Person Specification

Experience

Essential

• Demonstrable experience in childhood immunisations, injections, chronic disease management, and wound care.
• Experience in patient education and health promotion.

Desirable

• Experience working in general practice.
• Experience in working with multilingual or diverse patient populations.
• Experience in quality improvement initiatives or audits within a primary care setting.
• Experience working within socioeconomically disadvantaged communities.

Additional criteria

Essential

• Strong interpersonal and communication skills.
• Proven ability to work independently and as part of a wider team.
• Excellent organisational and record-keeping skills.

Desirable

• Familiarity with NHS protocols, clinical guidelines, and quality standards.
• Ability to engage proactively with hard-to-reach patient populations.

Qualifications

Essential

• Nursing qualification

Desirable

• Diploma or relevant experience to support in additional clinics such as respiratory, pessaries or HRT.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

GP Practice in Wales

Address

Tal-y-bont Surgery

Station Road

Pontarddulais

SA4 8TJ

United Kingdom

Employer's website

https://gpwales.co.uk (Opens in a new tab)

Job description

Job responsibilities

To work as part of the primary care team, providing high-quality patient care under the direction and supervision of registered nurses and General Practitioners (GPs). The Healthcare Assistant will support the delivery of safe, effective, and patient-centred care while promoting health, preventing illness, and assisting with chronic disease management.

Key Responsibilities

Clinical Duties

• Undertake new patient health checks.
• Measure and record:
• Blood pressure
• Pulse
• Respiratory rate
• Temperature
• Height and weight
• Body Mass Index (BMI)
• Perform venepuncture.
• Carry out ECG recordings.
• Record observations accurately within the clinical system.
• Administer vaccinations and immunisations where appropriately trained and authorised.
• Assist with infection prevention and control procedures.

Health Promotion

• Promote healthy lifestyle choices.
• Provide smoking cessation advice .
• Encourage participation in national screening programmes.
• Support patients with weight management advice.
• Signpost patients to appropriate health and community services.

Patient Care

• Ensure patients are treated with dignity, respect, and compassion.
• Maintain patient confidentiality at all times.
• Obtain informed consent before carrying out procedures.
• Recognise deterioration or concerns and escalate appropriately.
• Provide reassurance and support to patients and carers.

Administrative Responsibilities

• Maintain accurate and timely patient records.
• Use electronic clinical systems effectively.
• Manage clinical stock and supplies.
• Clean and prepare clinical rooms.
• Ensure equipment is maintained and calibrated.
• Participate in audit activities where required.

Infection Prevention and Control

• Follow infection prevention and control policies.
• Maintain a clean and safe clinical environment.
• Dispose of clinical waste appropriately.
• Use personal protective equipment (PPE) correctly.

Safeguarding

• Understand safeguarding responsibilities for children and vulnerable adults.
• Report concerns in accordance with practice policies.
• Complete mandatory safeguarding training.

Professional Responsibilities

• Work within the scope of competence.
• Maintain professional boundaries.
• Participate in annual appraisal.
• Undertake mandatory and role-specific training.
• Support students and new staff where appropriate.

Quality and Governance

• Participate in clinical audits.
• Report incidents, accidents, and near misses.
• Contribute to quality improvement initiatives.
• Comply with practice policies and NHS standards.

Communication

• Communicate effectively with:
• Patients
• Carers
• GPs
• Nurses
• Reception staff
• Community services
• Secondary care providers
• Maintain effective verbal and written communication.

Person Specification

Qualifications

Essential

• NVQ Level 2 or 3 in Health and Social Care (or equivalent)

Desirable

• Venepuncture certification
• NHS Health Check training
• ECG competency
• Immunisation training (where appropriate)
• Chronic disease management training

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

ST ANDREWS SURGERY

Address

1 DE WINTON STREET

TONYPANDY

RHONDDA

MID GLAMORGAN

CF40 2QZ

United Kingdom

Employer's website

http://www.standrewssurgery.wales.nhs.uk/home (Opens in a new tab)

Job description

Job responsibilities

JOB DESCRIPTION and PERSON SPECIFICATION

JOB TITLE: Phleobotomist

REPORTS TO: Nurse Manager

ACCOUNTABLE TO: Partner with responsibility for the Nursing function

Key Working Relationships

• Members of the nursing team
• GPs
• Members of the management team
• Care navigation and administration team.
• Patients
• Community staff

Job Summary:

The post holder works under indirect supervision of the Nurse Manager and undertakes task and duties delegated by the Nurse Manager or a suitably qualified regulated professional. They will work collaboratively with the general practice team to meet the needs of patients and following policy and procedures.

To support the practice to ensure compliance with its statutory and regulatory obligations, such as but not limited to the Care Quality Commission and Data Protection Act 2018(GDPR)

Job Responsibilities

Clinical

Undertake, record, and follow guidelines for the tasks for which you have received appropriate training:

Venepuncture

Blood Pressure

Dressings

ECG's

Urinalysis and preparation of specimens for investigation by the pathology laboratory

BP,Height and weight body mass index

Prepare and maintain environments and equipment.

To promote health and wellbeing within the practice population

Give accurate and appropriate information to patients and groups within own competence.

To record all consultations within the clinical system

Respond to medical emergencies.

Ensure that the principles of Infection Control are always adhered to.

Screen new patients to research studies within areas of competence,

This job description is not a complete list of duties but is intended to give a general indication of the range of work undertaken. It will vary over time as demands and priorities within the NHS change. Significant changes in the range of work undertaken will be made only after discussion with the post holder.

Confidentiality:

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
• In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice health & safety policy and the practice infection control policy and published procedures. This will include:

• Using personal security systems within the workplace according to practice guidelines
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.
• Making effective use of training to update knowledge and skills.
• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
• Actively reporting of health and safety hazards and infection hazards immediately when recognised
• Keeping own work areas and general/patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role
• Undertaking periodic infection control training
• Reporting potential risks identified
• Demonstrate due regard for safeguarding and promoting the welfare of children.

Equality and Diversity

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation.
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Quality

The post-holder will strive to maintain quality within the practice, and will:

• Alert other team members to issues of quality and risk
• Assess own performance and take accountability for own actions, either directly or under supervision
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.
• Work effectively with individuals in other agencies to meet patients needs.
• Effectively manage own time, workload, and resources.

Communication

The post-holder should recognise the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members.
• Communicate effectively with patients and carers
• Recognize peoples needs for alternative methods of communication and respond accordingly.

Contribution to the Implementation of Services

The post-holder will:

• Apply practice policies, standards and guidance.
• Discuss with other members of the team how the policies, standards and guidelines will affect own work.
• Participate in audit where appropriate.

PERSON SPECIFICATION - POSITION OF PHLEBOTOMIST / HCA

ESSENTIAL REQUIREMENTS andDESIRABLE REQUIREMENTS

Knowledge & Experience:

• Good general education with demonstrable ability in Mathematics and English Language desirable
• Experience of maintaining and manipulating computerised and/or paper-based data/information

Abilities & Aptitudes:

• Ability to handle face to face and telephone enquiries in a professional manner.
• In communication, ability to assess any given situation and to respond in the appropriate manner, with a high degree of tact & diplomacy.
• Ability to organise and prioritise work, and to adhere to deadlines and targets.
• Ability to handle information securely and confidentially.
• Ability to work cooperatively as part of a team.
• An understanding of the requirements in shaping the image of a customer orientated organisation, when working as a first point of contact member of staff
• Ability to work on own initiative dealing with confidential issues.
• Able to work efficiently and with a great degree of accuracy.

Abilities & Aptitudes:

• Aptitude to adapt working style to meet the needs of the patient.
• Aptitude to use standard office equipment efficiently.

Knowledge and Experience:

• Experience of working in a GP Practice or NHS environment
• An awareness of equal opportunities
• An awareness of Health and Safety within the workplace
• Experience of working in a service orientated environment

Other Job-Related Requirements:

Flexibility in relation to working hours

Venepuncture Adult

Venepuncture Child 12 and over

Blood pressure monitoring

Wound care

Health Promotion including smoking cessation, weight management & alcohol

Urinalysis

Person Specification

Knowledge and skills

Essential

• Understanding of infection prevention and control procedures. Knowledge of patient confidentiality, data protection and safeguarding principles.
• Professional, caring and compassionate approach.
• Good communication and interpersonal skills.
• Excellent organisational skills and attention to detail.
• Ability to work effectively as part of a multidisciplinary team. Competent IT skills and ability to use clinical systems.
• Understanding of QOF and primary care services
• Ability to prioritise workload and work independently.
• Reliable, flexible and committed to high standards of patient care. Demonstrates empathy, discretion and respect for diversity and inclusion.

Qualifications

Essential

• GCSEs (or equivalent) including English and Mathematics.
• Evidence of phlebotomy training or relevant competency assessment.
• NVQ Level 2 or 3 in Health and Social Care, Care Certificate or equivalent healthcare qualification.

Desirable

• Basic Life Support certification or willingness to undertake training.

Experience

Essential

• Previous experience working in a healthcare setting.
• Experience undertaking venepuncture/phlebotomy procedures.
• Experience working in a GP practice or primary care environment. Experience processing and handling laboratory samples.

Desirable

• Experience recording clinical observations including blood pressure, height, weight and BMI. Experience maintaining accurate patient records.
• Experience carrying out NHS health checks.
• Wound care
• ECG's

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Rowden Medical Partnership

Address

Rowden Hill

Chippenham

Wiltshire

SN15 2SB

United Kingdom

Employer's website

https://www.rowdensurgery.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

- Provide day to day support to the Practice Manager

- Co-ordinate meetings, appraisals, agendas, meeting minutes and job interviews

- Prepare reports, complete surveys, spreadsheets and correspondence

- Maintain accurate records and documentation

- Support with any governance and CQC related work

- Ensure all staff records are kept up to date

- Work with staff teams to ensure new staff members have references and any other documentation needed for their start date including an induction plan. Also apply for DBS checks where necessary

- Update and organise any training needed for staff, including booking staff onto any training that they may need for their role.

- Complete any actions that may be needed from the ICB/PCN to ensure they are up to date

- Send out any email information that may be needed for all staff or certain team members, so that they are kept up to date

- Develop effective working relationships with staff, patients and any external agencies

- Work with the Patient Services Lead to ensure patients needs are met

- Communicate professionally both in person and via email and telephone

- Ordering any supplies or equipment when needed to ensure we always have what is needed.

- To lead a small team, ensuring that they have regular meetings to ensure that the team is working well.

- Ensure that they adhere to all practice policies and procedures

- Manintain confidentiality at all times in accordance with GDPR, the data protection act and NHS guidelines.

- Ensure their own training and development is up to date and complete any training where necessary

- Undertake any other duties that are appropriate to the role as delegated to them by the Practice Manager, management team or the partners.

Person Specification

Experience

Essential

• - Experience of working within the NHS
• - Experience of administration support
• - Experience of leading a small team
• - Experience of maintaining accurate records
• - Experience of preparing reports

Desirable

• - Experience of working within a GP Practice
• - Experience in working with Emis Web
• - Experience in dealing with complaints

Skills & Knowledge

Essential

• - Excellent time management and organisational skills
• - Strong verbal and written communication skills
• - Good IT skills
• - Ability to prioritise tasks
• - Good attention to detail
• - Ability to work both on own and as part of a team
• - Professional

Desirable

• - Understanding CQC requirements
• - Understanding of GP Practice/Primary Care

Qualifications

Essential

• - GCSE Grade A to C in English and Maths

Desirable

• - Level 3 Business Admin/Customer Service/Team Leading Qualification

Employer details

Employer name

Huddersfield Road Surgery

Address

6 Huddersfield Road

Barnsley

South Yorkshire

S70 2LT

United Kingdom

Employer's website

http://www.huddersfieldroadsurgery.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

• Carry out a range of clinical tasks, including:
  • Blood pressure monitoring
  • Height, weight, and BMI measurements
  • Venepuncture (if trained)
  • Urinalysis
• Prepare patients for consultations and clinics
• Support basic wound care and dressings
• Carry out NHS Health Checks (if trained)
• Support screening and recall programmes
• Communicate clearly with patients
• Support patients to understand simple health information
• Promote dignity, respect, and a positive patient experience
• Provide simple health advice, such as:
  • Healthy lifestyle choices
  • Smoking cessation support (within scope)
• Work closely with:
• • • Lead Nurse
    • Practice Nurses
    • GPs
    • Other members of the health care team
  • Support the smooth running of clinics
  • Escalate concerns to a clinician when needed
• Maintain accurate patient records
• Follow infection prevention and control procedures
• Support stock control and equipment checks
• Work within agreed protocols and scope of practice

The HCA role includes opportunities to:

• Build clinical skills (e.g. phlebotomy, ECGs)
• Develop knowledge in long-term conditions health checks
• Progress into roles such as:
  • Senior Healthcare Assistant

This role suits someone who:

• Enjoys working with patients
• Is organised and reliable
• Wants to develop clinical skills in a general practice setting
• Values teamwork and compassionate care

Person Specification

Qaulifications and Training and Knowledge

Essential

• Good standard of general education (for example GCSEs or equivalent, including English)
• Willingness to complete relevant training for the role
• Basic understanding of: Patient care and wellbeing Confidentiality and data protection Infection prevention and control

Desirable

• Care Certificate (or willingness to complete)
• NVQ Level 2 or 3 in Health and Social Care (or equivalent)
• Training in phlebotomy, NHS Health Checks, or ECGs
• Awareness of general practice and long-term conditions

Experience and Clinical Skills

Essential

• Experience working with people in a care, health, or support role
• Experience working as part of a team
• Experience providing patient or customer-focused care
• Ability to carry out basic clinical tasks (or willingness to train), including: Blood pressure Height, weight, and BMI Urinalysis
• Ability to communicate clearly
• Maintain accurate records and use basic IT systems

Desirable

• Experience working in general practice or primary care
• Experience carrying out clinical observations (e.g. blood pressure, BMI)
• Experience supporting health promotion or screening programmes
• Experience in long term condition reviews
• Competent in phlebotomy

Personal Attributes and Working Approach

Essential

• Compassionate and patient-focused
• Friendly and approachable
• Willing to learn and develop
• Maintains professionalism and confidentiality

Desirable

• Positive approach to service improvement
• Interest in developing clinical skills and progressing in primary care

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Nottingham City General Practice Alliance

Address

Grange Farm Medical Centre

17A Tremayne Road, Bilborough

Nottingham

NG8 4HQ

United Kingdom

Employer's website

https://www.ncgpa.org.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job description

Job title: Salaried GP

Line manager: Practice Manager

Accountable to: The Partners - Clinically, Practice Manager Administratively

Job summary. To work as an autonomous practitioner, responsible for the provision of medical services to the practice population, delivering an excellent standard of clinical care whilst complying with the GMS contract. Furthermore, the post-holder will adhere to the GMC standards for good medical practice, contributing to the effective management of the practice, leading by example, maintaining a positive, collaborative working relationship with the multidisciplinary team.

Key Responsibilities

1 Primary Responsibilities

The following are the core responsibilities of the Salaried GP. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

The delivery of highly effective medical care to the entitled population

The provision of services commensurate with the GMS contract

Generic prescribing adhering to local and national guidance

Effective management of long-term conditions

Processing of administration in a timely manner, including referrals, lab reports, Workflow documents, repeat prescription requests and other associated administrative tasks

Any private work done during the working day i.e. PMAs, medical reports, will be carried as part of normal duties and all fees received for such remain the property of the Practice

In accordance with the practice timetable, the post-holder will make themselves available to undertake a variety of duties, including surgery consultations, video consultations, telephone consultations and queries, covering urgent care duties and visiting patients at home

Maintain accurate clinical records in conjunction with good practice, policy and guidance

Working collaboratively, accepting an equal share of the practice workload

Adhere to best practice recommended through clinical guidelines and the audit process

Contribute to the successful implementation of continuous improvement and quality initiatives within the practice

Accept delegated responsibility for a specific area (or areas) of the QOF

Attend and contribute effectively to practice meetings as required

Contribute effectively to the development and maintenance of the practice including; clinical governance, training, financial management and HR

Ensure compliance with the appraisal process

Prepare and complete the revalidation process

Commit to self-learning and instil an ethos of continuing professional development across the practice team

Support the training of medical students from all clinical disciplines

Support the partners in achieving the strategic aims of the practice, making recommendations to enhance income and reduce expenditure

Review and adhere to practice protocols and policies at all times

Encourage collaborative working, liaising with all staff regularly, promoting a culture of continuous improvement at all times

In general, the post-holder will be expected to undertake all the normal duties and responsibilities associated with a GP working within primary care

2 Secondary Responsibilities

In addition to the primary responsibilities, the salaried GP may be requested to:

Participate in practice audits as requested by the audit lead

Participate in local initiatives to enhance service delivery and patient care

Participate in the review of significant and near-miss events applying a structured approach i.e. root cause analysis (RCA)

3 Review of this Job Description

This document may be amended following consultation with the post holder, to facilitate the development of the role, the practice and the individual. All personnel should be prepared to accept additional, or surrender existing duties, to enable the efficient running of the practice.

General Information

All staff at The Nile Practice have a duty to conform to the following:

4 Confidentiality

The post holder will maintain appropriate confidentiality of information relating to the Practice, individuals and patient information. The post holder will be expected to comply with all aspects of the GDPR and other current legislation.

5 Equality & Diversity

The Nile Practice is committed to achieving equality of opportunity for all staff and for those who access our services. You must work in accordance with equal opportunities policies/procedures and promote the equality and diversity agenda of the Practice.

6 Prevention and Control of Healthcare Associated Infection

The post holder is expected to comply with Practice Infection Control Policies and conduct themselves at all times in such a manner as to minimise the risk of healthcare associated infection.

7 Quality & Continuous Improvement (CI)

To preserve and improve the quality of our output, all personnel are required to think not only of what they do, but how they achieve it. By continually re-examining our processes, we will be able to develop and improve the overall effectiveness of the way we work. The responsibility for this rests with everyone working within the practice to look for opportunities to improve quality and share good practice.

This practice continually strives to improve work processes which deliver health care with improved results across all areas of our service provision. We promote a culture of continuous improvement, where everyone counts and staff are permitted to make suggestions and contributions to improve our service delivery and enhance patient care.

8 Records Management

The post holder has responsibility for the timely and accurate creation, maintenance and storage of records in accordance with Practice policy, including email documents and with regard to the GDPR, The Freedom of Information Act and any other relevant statutory requirements.

9 Risk Management / Health & Safety

The Nile Practice committed to supporting and promoting opportunities to for staff to maintain their health, well-being and safety. You have a duty to take reasonable care of health and safety at work for you, your team and others, and to cooperate with employers to ensure compliance with health and safety requirements. All personnel are to comply with the Health and Safety at Work Act 1974, Environmental Protection Act 1990, Environment Act 1995, Fire Precautions (workplace) Regulations 1999 and other statutory legislation.

10 Safeguarding

The practice is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share its commitment.

11 Security

The security of the practice is the responsibility of all personnel. Staff must ensure they remain vigilant at all times and report any suspicious activity immediately to their line manager. Under no circumstances are staff to share the codes for the door locks to anyone and are to ensure that restricted areas remain effectively secured.

12 Service Implementation/Improvement

Assist with safeguarding for both children and vulnerable adults using local guidance and referral criteria

Understand basic legal and communication issues regarding child abuse, family violence, vulnerable adults, substance misuse and addictive behaviour

Contribute new ideas to improve patient care

Work with the practice to ensure targets are met

Smoking - the Practice operates a non-smoking policy. Employees are not permitted to smoke or use e-cigarettes anywhere within the premises of the Practice or when outside on official business.

Person Specification

Qualifications

Essential

• Qualifications
• Essential
• Qualified GP
• MRCGP
• Vocational Training Certificate or equivalent JCPTGP
• General Practitioner (Certificate of Completion of Training CCT)
• Full GMC Registration
• Eligibility to practice in the UK independently
• National Performers List registration
• Appropriate defence indemnity (MPS/MDU)

Experience

Essential

• Experience of working in a primary care environment
• Experience of continued professional development
• Experience of QOF and clinical audit
• Experience of medicines management
• Experience of CCG initiatives
• General understanding of the GMS contract

Essential Criteria

Essential

• Disclosure and Barring Service Check
• This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
• UK Registration
• Applicants must have current UK professional registration. For further information please see NHS Careers website

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

The Nile Practice

Address

High Street

Cheslyn Hay

Walsall

WS6 7AE

United Kingdom

Employer's website

https://www.thenilepractice.co.uk (Opens in a new tab)

Job description

Job responsibilities

The following are the core responsibilities of a Practice Nurse. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels:

a. To act or support the Infection Prevention Control (IPC) lead and to work to the IPC Policy supporting the implementation of audits, training, support and evidence of compliance to the practice manager.

b. To produce or support the IPC annual statement in conjunction with the practice manager.

c. To develop, implement and embed an effective care management programme for the frail and housebound patients registered at the practice.

d. To assess the needs of patients ensuring the provision of healthcare is appropriate, incorporating evidence-based practice.

e. To develop, implement and embed health promotion and wellbeing programmes.

f. To implement and evaluate individual treatment plans for chronic disease patients that promote health and wellbeing.

g. To identify, manage and support patients at risk of developing long-term conditions, preventing adverse effects to patients health.

h. As required, to provide routine nursing care to patients in accordance with clinical based evidence, NICE and the NSF

i. As required, to diagnose and manage acute and chronic conditions.

j. To prescribe medication for patients in accordance with PGDs and own scope of practice.

k. To review patient medications to enhance compliance

l. To provide guidance to patients on the use of prescribed and over-the-counter medications regarding side effects and dosages

m. To co-ordinate the provision of travel medicine services

n. To request pathology services and process pathology results as required

o. To oversee the provision of chronic disease clinics, delivering patient care as necessary, referring patients to secondary/specialist care as required

p. To maintain accurate clinical records in conjunction with extant legislation

q. To ensure read codes are used effectively by all members of the nursing team

r. To ensure the appropriate maintenance and use of chronic disease registers

s. To develop, implement, embed and participate in well woman clinics

t. To develop, implement, embed and participate in well man clinics

u. To ensure compliance with the practice chaperone policy

v. To assist GPs with minor surgery when required

w. To prioritise health issues and intervene appropriately

x. To support the team in dealing with clinical emergencies

y. To recognise, assess and refer patients presenting with mental health needs

z. To implement vaccination programmes for adults and children

aa. To support patients in the use of their prescribed medicines or over-the-counter medicines (within own scope of practice)

bb. To liaise with external services/agencies to ensure the patient is supported appropriately (vulnerable patients etc.)

cc. To delegate clinical responsibilities appropriately (ensuring safe practice and the task is within the scope of practice of the individual)

dd. To support the clinical team with all safeguarding matters, in accordance with local and national policies

ee. To understand practice and local policies for substance abuse and addictive behaviour, referring patients appropriately

Person Specification

Experience

Essential

• Experience of working autonomously
• Experience of infection prevention and control measures

Desirable

• Experience of chronic disease management
• Experience of working in a primary care environment
• Experience of working as a practice nurse or community nurse
• Experience of managing elderly and housebound patients
• Experience of quality initiatives i.e. benchmarking

Qualifications

Essential

• Registered Nurse Nursing and Midwifery Council

Desirable

• We welcome candidates with extra credentials.

Personal Qualities

Essential

• Polite and confident
• Flexible and co-operative
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Effectively able to communicate and understand the needs of the patient
• Commitment to ongoing professional development
• Punctual and committed to supporting the team effort
• Motivated, forward thinker
• Problem solver with the ability to process information accurately and effectively, interpreting data as required
• Ability to work under pressure in stressful situations
• Effectively utilise resources

Knowledge and skills

Essential

• Wound care andremoval of sutures and staples
• ECGs
• Venepuncture
• New patient medicals
• Requesting pathology tests and processing the results, advising patients accordingly
• Understanding the importance of evidence based practice
• Understand the requirement for PGDs and associated policy
• Ability to record accurate clinical notes
• Ability to work within own scope of practice and understanding when to refer to GPs
• Chaperone procedure
• Immunisations

Desirable

• Chronic disease management
• Travel medicine
• Womens health cervical cytology, contraception, etc.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Hillview Family Practice

Address

Hartcliffe Health Centre

Hareclive Road

Bristol

BS13 0JP

United Kingdom

Employer's website

https://www.hillviewfamilypractice.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Please review the Job Description and Person Specification, please click APPLY FOR THIS JOB - this link will take you to the TRAC recruitment site. You will need to register if you do not already have an account.

Person Specification

Education, qualifications & training

Essential

• NVQ Level 4 or able to demonstrate equivalent knowledge gained through experience and training
• GCSE English Language and Mathematics (or equivalent)
• Good knowledge and understanding of rehabilitation /delivery of care
• Recent and relevant experience of working within adult/older people's rehabilitation setting
• Experience working as Band 3 Support Worker/Healthcare Assistant
• Community experience

Skills & attributes

Essential

• Excellent communication skills
• Excellent manual handling skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Derbyshire Community Health Services NHSFT

Address

Babington Hospital

Derby Road

Belper

DE56 1WH

United Kingdom

Employer's website

http://www.dchs.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

As a Healthcare Assistant, you will play a vital role in supporting the clinical team by:

Delivering safe and effective patient care under the supervision of practice nurses and GPs.

Conducting basic clinical procedures, such as venepuncture, ECGs, and health checks.

Assisting with the management of chronic disease reviews.

Supporting patients with lifestyle advice and preventative care.

Handling specimens and diagnostic testing as per clinical guidelines.

Maintaining infection control procedures and ensuring all clinical areas are well-stocked.

Accurately documenting clinical data and patient interactions in electronic records.

The role requires a proactive, caring, and professional approach to patient care, ensuring a high standard of service at all times.

Person Specification

Experience

Essential

• Experience in phlebotomy - Essential
• Experience in conducting ECG's
• Strong communication and patient interaction skills. Ability to work independently and as part of a team.

Desirable

• IT literacy, with experience using EMIS. Understanding of infection control, confidentiality, and safeguarding protolcols.

Qualifications

Essential

• NVQ Level 2 or 3 in Health and Social Care (or equivalent qualification/experience).

Desirable

• Previous experience as a Healthcare Assistant in a GP surgery.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Layton Medical Centre

Address

200 Kingscote Drive

Blackpool

FY3 7EN

United Kingdom

Employer's website

https://www.laytonmedicalcentre.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job Summary:

The purpose of the role is to:

- Offer general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

- Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way

- Undertake a variety of administrative duties to assist in the smooth running of the Practice which may include the provision of secretarial and clerical support to clinical staff and other members of the Practice team

- Facilitate effective communication between patients, members the primary health care team, secondary care and other associated healthcare agencies

Duties and Responsibilities:

The duties and responsibilities to be undertaken by members of the Practice administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Practice Manager or Deputy Practice Manager, dependent on current and evolving Practice workload and staffing levels:

- Opening up / locking-up of Practice premises and maintaining security in accordance with Practice protocols when on rota

- Maintaining and monitoring the Practice electronic appointments system request system (askmyGP)

- Care navigating patients to the appropriate clinician or external agency

- Processing face-to-face and telephone requests for appointments, home visits and telephone advice calls and ensuring callers are directed to the appropriate healthcare professional

- Processing and distributing incoming (and outgoing) mail

- Taking messages and passing on information

- Filing and retrieving paperwork

- Processing repeat prescriptions in accordance with Practice guidelines

- Computer data entry / data allocation and collation; processing and recording information in accordance with Practice procedures

- Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers

- Re-stock consulting rooms with forms as required

- Providing clerical assistance to Practice and Trust staff as required from time to time, including word / data processing, filing, photocopying and scanning

- Ordering, re-ordering and monitoring of stationery and other supplies if required

- Keeping the reception area, notice boards and leaflet dispensers tidy and free from obstructions and clutter as necessary

Confidentiality:

-In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately

- In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential

- Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include:

- Using personal security systems within the workplace according to Practice guidelines

- Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks

- Making effective use of training to update knowledge and skills

- Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards

- Reporting potential risks identified

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

- Acting in a way that recognises the importance of people's rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation

- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

- Behaving in a manner, which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal / Professional Development:

The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:

- Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and / or professional development

- Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

- Undertaking courses as directed by the Practice Manager where required in order to carry out normal duties

Quality:

The post-holder will strive to maintain quality within the Practice, and will:

- Alert other team members to issues of quality and risk

- Assess own performance and take accountability for own actions, either directly or under supervision

- Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team's performance

- Work effectively with individuals in other agencies to meet patient's needs

- Effectively manage own time, workload and resources

Communication:

The post-holder should recognise the importance of effective communication within the team and will strive to:

- Communicate effectively with other team members

- Communicate effectively with patients and carers

- Recognise people's needs for alternative methods of communication and respond accordingly

Contribution to the Implementation of Services:

The post-holder will:

- Apply Practice policies, standards and guidance

- Discuss with other members of the team how the policies, standards and guidelines will affect own work

- Participate in audit where appropriate

Person Specification

Qualifications

Essential

• GCSE grade A to C in English and Maths

Knowledge and Skills

Essential

• Ability to provide quality care
• Good interpersonal and communication skills
• Basic IT skills

Experience

Desirable

• Experience of working in primary care
• Experience of working in a GP practice

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Grove Medical Centre

Address

The Grove Medical Centre

6 Uplands Terrace

Uplands

Swansea

SA2 0GU

United Kingdom

Employer's website

https://www.grovemedicalcentre.wales.nhs.uk/ (Opens in a new tab)