Job description

Job responsibilities

Job Summary:

To provide general assistance to the practice team and project a positive and friendly image to both patients and other visitors, in person or via the telephone.

To ensure all reception duties are undertaken efficiently and promptly.

Job Responsibilities:

• To have a knowledge and understanding of Practice policies and procedures.
• To work in accordance to written protocols surrounding the reception team.
• Filing post in medical records
• Photocopying as requested
• Dealing with patients and visitors both face-to-face and via the telephone
• To be able to cover all receptions positions as necessary
• Handling completed repeat prescriptions and processing requests where required
• Processing appointments requests for patients by telephone and in person
• Deal with home visit requests
• Summarising
• Scanning and coding of letters

Person Specification

Knowledge and skills

Essential

• Excellent communication skills, written and spoken.
• Ability to use IT systems and windows.
• Basic knowledge of general protocols and policies relating to reception and admin duties.

Desirable

• Ability to use medical IT systems E.g. System1

Experience

Essential

• Previous reception experience.
• Experience with customer services and dealing with public and/or patients.

Desirable

• Previous experience of working in a GP surgery.

Qualities and Attributes

Essential

• Show enthusiasm to developing personal skills
• An understanding, acceptance and adherence to the need for strict confidentiality
• Determine own workload priorities
• Clean, tidy appearance
• Excellent time management skills
• Ability to work as part of a team
• Able to use own initiative
• Ability to work under pressure
• Flexibility of working hours

Qualifications

Essential

• GCSE Grades A to C in Maths and English or the equivalent

Desirable

• Customer Service background

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Westbourne Medical Centre

Address

7 Trinity Mews

North Ormesby

Middlesbrough

Cleveland

TS3 6AL

United Kingdom

Employer's website

https://www.westbournemedicalcentre.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

The core responsibilities of the HCA are as follows. On occasion, there may be a requirement to carry out tasks not listed below, that are within the reasonable scope of the role.

• Undertake new patient health checks
• Phelbotomy
• Support the practice nursing team with health promotion programmes
• Carry out baseline observations such as pulse oximitery, blood pressure, temperature and pulse rate, and record finding accurately
• Facilitate routine and 24-hour BP monitoring, advising patients accordingly
• Undertake wound care, dressings and other clinical tasks as required
• Support the practice nursing team with the management of chronic disease clinics
• Carry out BMI checks as directed
• Act as a chaperone when required
• Undertake venepuncture once trained
• Administer flu vaccinations once trained
• Carry out ECGs as requested
• Ensure specimens are recorded and ready for onward transportation
• Provide support during minor operations as required
• Ensure all clinical rooms are adequately stocked and prepared for each session
• Ensure fridges are routinely cleaned in accordance with current guidance
• Ensure clinical waste is removed from clinical areas and sharps bins replaced in accordance with practice IPC policy
• Deliver opportunistic health promotion where appropriate

In addition to the core responsibilities, the HCA may be requested to;

1. Partake in audit as directed by the audit lead

2. Participate in local initiatives to enhance service delivery and patient care

3. Support and participate in shared learning throughout the organisation

4. Undertake any tasks consistent with the level of the post and the scope of the role, ensuring work is delivered in a timely and effective manner

5. Complete opening and closing procedures in accordance with the rota

Person Specification

Qualifications

Essential

• Essential
• ECGs
• Venepuncture
• Vaccination
• Wound Care/Dressings
• Hypertension Reviews
• NVQ or equivilent qualification in Health and Social care level 2

Desirable

• Medical Terminology
• Good Standard of Education
• Working in or has worked in GP Practice

Experience

Essential

• Medical Terminology
• Good Standard of Education
• Working in or has worked in GP Practice

Desirable

• Experience working in a clinical/nursing environment

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Westbourne Medical Centre

Address

7 Trinity Mews

North Ormesby

Middlesbrough

Cleveland

TS3 6AL

United Kingdom

Employer's website

https://www.westbournemedicalcentre.nhs.uk/ (Opens in a new tab)