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Posted 10 day(s) ago
Reference: A0769-26-0008
Job summary
We are looking for a flexible, confident and empathetic person to join our friendly and dedicated Reception Team. This is a part time position for a Medical Receptionist. Experience is desirable but not essential as full training will be provided. Working hours are to be discussed at interview but will contain 8am starts and a 6pm finishes.
Main duties of the job
Main aspect of the role is to be the first point of contact for patients, secondary care and outside agencies. You will need a positive attitude and excellent communication skills. You will be required to provide admin support to our Clinicians by processing various tasks including prescriptions and follow up appointments whilst adhering to Practice policies and maintaining confidentiality at all times.
About us
We are a small practice based in North Ormesby, we have 4 GPs, 1 Nurse Practitioner, 1 Practice Nurse and 1 Health Care Assistant supported by our dedicated Reception / Admin Team. We take pride in offering an excellent service to our patients whilst supporting each other. We take pride in providing training and developing our staff to reach their full potential, encouraging progression.
Details
Date posted
15 September 2026
Pay scheme
Other
Salary
Depending on experience
Contract
Permanent
Working pattern
Full-time, Part-time, Flexible working
Reference number
A0769-26-0008
Job locations
7 Trinity Mews
North Ormesby
Middlesbrough
Cleveland
TS3 6AL
United Kingdom
Job description
Job responsibilities
Job Summary:
To provide general assistance to the practice team and project a positive and friendly image to both patients and other visitors, in person or via the telephone.
To ensure all reception duties are undertaken efficiently and promptly.
Job Responsibilities:
- To have a knowledge and understanding of Practice policies and procedures.
- To work in accordance to written protocols surrounding the reception team.
- Filing post in medical records
- Photocopying as requested
- Dealing with patients and visitors both face-to-face and via the telephone
- To be able to cover all receptions positions as necessary
- Handling completed repeat prescriptions and processing requests where required
- Processing appointments requests for patients by telephone and in person
- Deal with home visit requests
- Summarising
- Scanning and coding of letters
Job description
Job responsibilities
Job Summary:
To provide general assistance to the practice team and project a positive and friendly image to both patients and other visitors, in person or via the telephone.
To ensure all reception duties are undertaken efficiently and promptly.
Job Responsibilities:
- To have a knowledge and understanding of Practice policies and procedures.
- To work in accordance to written protocols surrounding the reception team.
- Filing post in medical records
- Photocopying as requested
- Dealing with patients and visitors both face-to-face and via the telephone
- To be able to cover all receptions positions as necessary
- Handling completed repeat prescriptions and processing requests where required
- Processing appointments requests for patients by telephone and in person
- Deal with home visit requests
- Summarising
- Scanning and coding of letters
Person Specification
Knowledge and skills
Essential
- Excellent communication skills, written and spoken.
- Ability to use IT systems and windows.
- Basic knowledge of general protocols and policies relating to reception and admin duties.
Desirable
- Ability to use medical IT systems E.g. System1
Experience
Essential
- Previous reception experience.
- Experience with customer services and dealing with public and/or patients.
Desirable
- Previous experience of working in a GP surgery.
Qualities and Attributes
Essential
- Show enthusiasm to developing personal skills
- An understanding, acceptance and adherence to the need for strict confidentiality
- Determine own workload priorities
- Clean, tidy appearance
- Excellent time management skills
- Ability to work as part of a team
- Able to use own initiative
- Ability to work under pressure
- Flexibility of working hours
Qualifications
Essential
- GCSE Grades A to C in Maths and English or the equivalent
Desirable
- Customer Service background
Person Specification
Knowledge and skills
Essential
- Excellent communication skills, written and spoken.
- Ability to use IT systems and windows.
- Basic knowledge of general protocols and policies relating to reception and admin duties.
Desirable
- Ability to use medical IT systems E.g. System1
Experience
Essential
- Previous reception experience.
- Experience with customer services and dealing with public and/or patients.
Desirable
- Previous experience of working in a GP surgery.
Qualities and Attributes
Essential
- Show enthusiasm to developing personal skills
- An understanding, acceptance and adherence to the need for strict confidentiality
- Determine own workload priorities
- Clean, tidy appearance
- Excellent time management skills
- Ability to work as part of a team
- Able to use own initiative
- Ability to work under pressure
- Flexibility of working hours
Qualifications
Essential
- GCSE Grades A to C in Maths and English or the equivalent
Desirable
- Customer Service background
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Westbourne Medical Centre
Address
7 Trinity Mews
North Ormesby
Middlesbrough
Cleveland
TS3 6AL
United Kingdom
Employer's website
https://www.westbournemedicalcentre.nhs.uk/ (Opens in a new tab)
Employer details
Employer name
Westbourne Medical Centre
Address
7 Trinity Mews
North Ormesby
Middlesbrough
Cleveland
TS3 6AL
United Kingdom
Employer's website
https://www.westbournemedicalcentre.nhs.uk/ (Opens in a new tab)