Job description

Job responsibilities

Job role: Practice Nurse

Job type: Permanent

Salary: DOE

Location: Carrfield Medical Centre, Sheffield

Working hours: 3 days per week, Monday, Tuesday and Wednesday

Accountable To

Lead Practice Nurse / Practice Manager / GP Partners

About Us

We are a rapidly growing GP-led organisation with a mission to ensure that all patients

have access to comprehensive, coordinated, and continuous care within a sustainable

primary care system.

We recognise the significant challenges currently facing primary care and understand

the impact these pressures can have on both patient care and staff wellbeing. Our

vision is to transform the way primary care is delivered by reimagining services from the

ground up, placing a strong emphasis on data-driven insights, innovative technology,

and clinical excellence.

We are committed to improving patient access, enhancing the patient experience, and

delivering better health outcomes for our communities. Through a culture of

collaboration, innovation, and continuous improvement, we strive to provide high-quality

care that meets the evolving needs of our patients while creating a positive and

supportive environment for our staff.

Our team is passionate about delivering safe, effective, and compassionate healthcare

and we are looking for individuals who share our values and ambition to help shape the

future of primary care.

Job Purpose

To provide high-quality nursing care to the practice population, promoting health and

wellbeing through assessment, treatment, screening, health education, and chronic

disease management. The post holder will work collaboratively with the multidisciplinary

team to deliver safe, effective, patient-centred care and contribute to the achievement of

practice clinical and quality objectives, including Quality and Outcomes Framework

QOF targets.

The post holder will provide high-quality nursing care within both the practice and

sometimes in a community setting, including undertaking home visits for patients who

are unable to attend the surgery.

Key Responsibilities

Clinical Practice

The Practice Nurse will:

Deliver evidence-based nursing care within their scope of practice.

Undertake patient assessments, treatment, and evaluation of care.

Maintain accurate and contemporaneous clinical records.

Identify and manage patients at risk and escalate concerns appropriately.

Adhere to practice policies, professional standards, and clinical guidelines.

Promote equality, diversity, and patient-centred care throughout all aspects of

service delivery.

Home Visits

The Practice Nurse will:

Undertake home visits for housebound patients and those unable to attend the

practice when clinically appropriate.

Assess, plan and deliver nursing care within the patient's home environment.

Monitor and manage long-term conditions during home visits where appropriate.

Undertake clinical procedures including wound care, medication monitoring,

observations and other delegated nursing interventions within scope of practice.

Identify and escalate concerns regarding a patient's physical health, mental

wellbeing, safeguarding needs or home circumstances.

Maintain accurate and contemporaneous clinical records following each visit.

Liaise effectively with GPs, community services, secondary care providers and

other members of the multidisciplinary team to ensure continuity of care.

Long-Term Condition Management

The Practice Nurse will:

Undertake annual reviews and ongoing management of patients with long-term

conditions.

Manage nurse-led clinics for:

o Diabetes

o Asthma

o COPD

o Hypertension

o Coronary heart disease

o Heart failure

o Stroke and TIA

o Atrial fibrillation

Monitor clinical outcomes and support achievement of QOF indicators.

Develop and review personalised care plans.

Support medicines optimisation and adherence.

Refer patients to other healthcare professionals and services where appropriate.

Respiratory Care

The Practice Nurse will:

Conduct annual asthma and COPD reviews.

Assess asthma control and exacerbation history.

Assess and record inhaler technique.

Provide self-management education and personalised action plans.

Promote smoking cessation and healthy lifestyle changes.

Diabetes Management

The Practice Nurse will:

Conduct diabetic annual reviews.

Perform and record diabetic foot assessments.

Monitor HbA1c, blood pressure and cardiovascular risk factors.

Provide patient education to support self-management.

Support patients with treatment plans and lifestyle modifications.

Health Promotion and Disease Prevention

The Practice Nurse will:

Promote healthy lifestyles and preventative healthcare.

Provide advice regarding:

o Smoking cessation

o Weight management

o Diet and nutrition.

o Physical activity

o Alcohol consumption

Support national and local screening programmes.

Encourage patient participation in preventative health initiatives.

Immunisations and Vaccinations

The Practice Nurse will:

Administer childhood and adult immunisations in accordance with national

guidance.

Deliver seasonal vaccination programmes.

Maintain vaccine storage, cold chain management, and documentation

requirements.

Ensure accurate clinical coding and recording of vaccinations.

Cervical Screening

The Practice Nurse will:

Undertake cervical cytology screening in accordance with national standards and

training requirements.

Support patient education and informed consent.

Ensure results are appropriately managed and followed up.

Clinical Procedures

The Practice Nurse will be competent and appropriately trained to undertake:

Venepuncture.

Blood pressure monitoring.

NHS Health Checks.

Urinalysis.

Height, weight, and BMI assessments.

Wound care and dressings.

Ear irrigation or microsuction where trained.

Other delegated clinical procedures appropriate to the role.

Quality and Outcomes Framework QOF

The Practice Nurse will:

Support the achievement of QOF targets through effective patient management

and accurate clinical coding.

Participate in recall and review systems for long-term conditions.

Ensure clinical activity is coded accurately and in a timely manner.

Identify patients requiring review and support completion of clinical indicators.

Contribute to audits and quality improvement initiatives.

Clinical Administration

The Practice Nurse will:

Maintain accurate patient records using the practice clinical system.

Process and action clinical information in accordance with practice protocols.

Contribute to effective communication within the multidisciplinary team.

Participate in the development and review of practice protocols and procedures.

Safeguarding and Governance

The Practice Nurse will:

Act in accordance with safeguarding policies and procedures.

Report concerns relating to vulnerable adults and children.

Always maintain patient confidentiality.

Comply with Information Governance and Data Protection requirements.

Participate in incident reporting, significant event reviews, and clinical

governance activities.

Professional Development

The Practice Nurse will:

Maintain NMC registration and professional competence.

Participate in annual appraisal and personal development planning.

Undertake mandatory and role-specific training.

Keep up to date with changes in clinical practice, national guidance, and primary

care developments.

Person Specification

Essential

Registered Nurse with current NMC registration.

Experience of working in a primary care or community healthcare setting.

Knowledge of long-term condition management.

Experience of delivering immunisations and vaccinations.

Excellent communication and interpersonal skills.

Ability to work independently and as part of a multidisciplinary team.

Competent IT skills and experience of electronic clinical systems.

Desirable

Qualification in cervical cytology.

Chronic disease management qualifications.

Respiratory disease management training.

Diabetes management qualification.

Independent prescribing qualification.

Experience of EMIS.

Experience of QOF management and clinical coding.

Benefits:

- 27 days annual leave pro-rata plus 8 bank holidays pro-rata

- NHS Pension Scheme

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act Exceptions Order 1975 and

as such will be necessary for a submission for the Disclosure to be made to the

Disclosure and Barring Service formerly known as CRB to check for any previous

criminal convictions.

Person Specification

Qualifications

Essential

• Qualification in cervical cytology.
• Chronic disease management qualifications.
• Respiratory disease management training.
• Diabetes management qualification.
• Independent prescribing qualification.
• Experience of EMIS.
• Experience of QOF management and clinical coding.

Desirable

• Qualification in cervical cytology.
• Chronic disease management qualifications.
• Respiratory disease management training.
• Diabetes management qualification.
• Independent prescribing qualification.
• Experience of EMIS.
• Experience of QOF management and clinical coding.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Carrfield Medical Centre

Address

Carrfield Medical Centre

Carrfield Street

Sheffield

S8 9SG

United Kingdom

Employer's website

https://www.carrfieldmedicalcentre.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

• Responding to medical problems presented by patients, including history taking, examination, investigation, diagnosis, treatment and referral where appropriate.

• Providing appropriate preventative health care and advice.

• Adhering to the practice prescribing formulary.

• Participating in clinical governance activity and contributing to the improvement in quality of health outcomes through the practice’s audit programme.

• Clinically related administrative and non-clinical duties necessary for the delivery of the GMS contract.

• Engaging in appropriate educational activity in order to maintain clinical competence and performance, including the completion of objectives agreed by yourself and your appraiser.

• Participating in the training and development of nurses and non-clinical staff.

• To undertake daily tasks such as results, letters, reports, repeat prescribing etc. for own workflow and for other teams as required.

• At all times to behave in a professional way that encourages quality practice and the development of team spirit.

Person Specification

Qualifications

Essential

• Medical Degree
• Qualified as GP
• Registration with GMC
• MRCGP

Experience

Essential

• Communication skills
• Skills to research evidence to improve quality
• Able to access national guidance including NICE NSFs and apply to practice as required

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Lathom Road Medical Centre

Address

Lathom Road

London

E6 2DU

United Kingdom

Employer's website

https://www.lathomroadmedicalcentre.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Please see attached Job Description

For applicants that are interested we welcome an informal chat. Please contact [email protected] or call 02920005216

Person Specification

Experience

Essential

• RN level 1
• Experience of working in Primary care nursing team
• Skills and competencies to include: -
• Cervical screening
• Immunisations child and adult
• Travel vaccinations
• Contraception reviews
• Knowledge and experience of Chronic disease reviews

Desirable

• Experience of working in Primary Care
• Knowledge of the management of patients with long-term
• conditions

Qualifications

Essential

• RGN with current PIN number
• Practice Nurse experience
• Membership of a professional body e.g RCN / MDU

Desirable

• Post-basic Nursing qualification
• -ECDL or equivalent.
• -Professional knowledge acquired through training to diploma/degree level
• Appropriate training /experience in chronic disease management and other training as identified by their manager

Additional Criteria - ESSENTIAL

Essential

• Knowledge of accountability of own role in a nurse-led service
• Knowledge of health promotion strategies
• Knowledge of patient group directions and associated policy
• Communication skills, both written and verbal
• Ability to communicate difficult messages to patients and families
• Able to operate in a changing environment
• An effective team player-flexible, adaptable and versatile.
• Ability to remain calm and professional in challenging circumstances.
• Flexible approach to working hours
• IT skills

Desirable

• Knowledge and understanding of the Primary care sector

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

GP Practice in Wales

Address

North Cardiff Medical Centre

District Shopping Centre, Excalibur Drive

Thornhill

CARDIFF

CF14 9BB

United Kingdom

Employer's website

https://gpwales.co.uk (Opens in a new tab)

Job description

Job responsibilities

Reception Tasks include:

• Processing requests for appointments, visits and consultations clearly, politely and efficiently.
• Signposting patients to appropriate healthcare professionals and services.
• Assisting patients who lack digital access to complete e-triage.
• Dealing with all telephone queries from patients and acting as liaison with doctors and other staff as necessary.
• Allocating appointments sensibly, using initiative where appropriate.
• Processing repeat prescriptions.
• Updating the patient record system
• Ensuring the reception area and waiting areas are tidy and clean during surgery hours.

General Administration includes:

• The scanning, coding and filing of all correspondence into patient records.
• Collation of information and reports for GPs
• Dealing with email requests from agencies, other healthcare providers and patients
• The administration of e-triage questionnaires
• Tasks from GPs and senior management
• Registrations and transfers of patients
• General photocopying, stock ordering, petty cash purchases, filing
• Ensuring consultation rooms are equipped adequately for surgery, e.g. with stationery and printer cartridges

Person Specification

Experience

Essential

• Experience in a front-facing patient/customer service role

Desirable

• Healthcare sector experience
• Previous Primary Care Administration Experience

Skills and Abilities

Essential

• Excellent communication skills, face-to-face, over the telephone and in writing
• Good IT skills, adept in use of Microsoft Office suite of programmes
• The ability to remain calm under pressure
• Attention to detail thorough and able to maintain an high standard of accuracy and quality

Desirable

• Experience of the EMIS Web Clinical System
• Audio-typing

Qualifications

Essential

• Good standard of general education (O-Level or GCSE in English Language)
• IT Literate

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Alyn Family Doctors

Address

Alyn Family Doctors

Wrexham

School Road

Llay

Wrexham

LL12 0TR

United Kingdom

Employer's website

https://www.alynfamilydoctors.co.uk (Opens in a new tab)

Job description

Job responsibilities

Talbot Green Group Practice's team comprises of 5 GP Partners, 8 GP's, 3 Practice Nurses, 2 HCAs and is supported by a highly effective and friendly admin and reception team. We also have a branch surgery in Beddau.

This post benefits from a generous NHS Pensions

Job description

Talbot Green Group Practice are looking to recruit a full time receptionists to work within our friendly and organised team. We are a busy practice with 12,500 patients.

Computer literacy skills are essential, preferably with previous experience in primary care.

The successful candidates must be well organized, with excellent communication skills to deal with people in a polite and sensitive manner, and have the ability to work as part of a team.

You will be part of our front of house team who are the first contact for our patients as well as undertaking daily administration tasks and responsibilities. This is a varied, rewarding and challenging role, which will suit people who are highly motivated and can cope with a demanding environment and lots of patient contact both face to face and on the telephone. You will also be expected to work in our branch surgery in Beddau so own transport is essential.

Hours: We have a post for a Full time 37 hours contracted weekly but (possible overtime available) between 8am and 6.30pm Monday to Friday. Must be flexible to cover for colleagues during holidays, sickness and to cover extra hours.

CV and cover letter must be sent to [email protected] to be considered.

Person Specification

Experience

Essential

• Experience in patient / customer facing roles, administration and working under pressure essential.

Desirable

• Experience in primary care desirable but not essential.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Talbotgreen Group Practice

Address

Heol-Y-Gyfraith

Talbotgreen

Pontyclun

CF72 8AJ

United Kingdom

Employer's website

https://www.talbotgreengrouppractice.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

The post-holder will manage a caseload and deal with a wide range of health needs in a primary care setting, ensuring the highest standards of care for all registered and temporarypatients. Responsibilities will reflect requirements of the NHS GP Contracts, and as such may be subject to change as services adapt.

Clinical responsibilities:

In accordance with the practice timetable, as agreed, the post-holder will make him/her-self available to undertake a variety of duties including surgery face to face, telephone and online consultations and queries, visiting patients at home, checking and signing repeat prescriptions and dealing with queries, paperwork and correspondence in a timely fashion

Making professional, autonomous decisions in relation to presenting problems, whether self-referred or referred from other health care workers within the organisation

Assessing the health care needs of patients with undifferentiated and undiagnosed problems

Screening patients for disease risk factors and early signs of illness

In consultation with patients and in line with current practice disease management protocols, developing care plans for health

Providing counselling and health education

Admitting or discharging patients to and from the caseload and referring to other

care providers as appropriate

Recording clear and contemporaneous consultation notes to agreed standards

Collecting data for audit purposes

Compiling and issuing computer-generated acute and repeat prescriptions (avoiding hand-written prescriptions whenever possible)

Prescribing in accordance with the practice prescribing formulary (or generically)whenever this is clinically appropriate

In general the post-holder will be expected to undertake all the normal duties and

responsibilities associated with a GP working within primary care.

Completion of medical reports (including NHS and private services as required)

Other responsibilities within the organisation:

Awareness of and compliance with all relevant practice policies/guidelines, e.g.

prescribing, confidentiality, data protection, health and safety

A commitment to life-long learning and audit to ensure evidence-based best practice

Contributing to evaluation/audit and clinical standard setting within the organisation

Contributing to the development of computer-based patient records

Contributing to the summarising of patient records and read-coding patient data

Attending training and events organised by the practice or other agencies, where

appropriate.

Confidentiality:

In the course of seeking treatment, patients entrust us with, or allow us to gather,

sensitive information in relation to their health and other matters. They do so in

confidence and have the right to expect that staff will respect their privacy and act

appropriately

In the performance of the duties outlined in this job description, the post-holder may

have access to confidential information relating to patients and their carers, practice

staff and other healthcare workers. They may also have access to information

relating to the practice as a business organisation. All such information from any

source is to be regarded as strictly confidential

Information relating to patients, carers, colleagues, other healthcare workers or the

business of the practice may only be divulged to authorised persons in accordance

with the practice policies and procedures relating to confidentiality and the

protection of personal and sensitive data.

Health & safety:

The post-holder will implement and lead on a full range of promotion and management

their own and others health and safety and infection control as defined in the practice

health & safety policy, the practice health & safety manual, and the practice infection

control policy and published procedures. This will include (but will not be limited to):

Using personal security systems within the workplace according to practice

guidelines

Awareness of national standards of infection control and cleanliness and regulatory /

contractual / professional requirements, and good practice guidelines

Providing advice on the correct and safe management of the specimens process

including collection, labelling, handling, use of correct and clean containers, storage

and transport arrangements

Correct personal use of Personal Protective Equipment (PPE) and ensuring correct

use of PPE by others, advising on appropriate circumstances for use by clinicians,

staff and patients.

Management of the full range of infection control procedures in both routine and

extraordinary circumstances (e.g. pandemic or individual infectious circumstances)

Hand hygiene standards for self and others

Managing directly all incidents of accidental exposure

Management and advice relating to infection control and clinically based patient

care protocols, and implementation of those protocols across the practice

Active observation of current working practices across the practice in relation to

infection control, cleanliness and related activities, ensuring that procedures are

followed and weaknesses / training needs are identified, escalating issues as

appropriate to the responsible person

Identifying the risks involved in work activities and undertaking such activities in a

way that manages those risks across clinical and patient process

Making effective use of training to update knowledge and skills, and initiate and

manage the training of others across the full range of infection control and patient

processes

Monitoring practice facilities and equipment in relation to infection control, ensuring

that proper use is made of hand cleansing facilities, wipes etc, and that these are

sufficient to ensure a good clinical working environment. Lack of facilities to be

escalated as appropriate to the responsible manager

Safe management of sharps use, storage and disposal

Maintenance of own clean working environment

Using appropriate infection control procedures, maintaining work areas in a tidy,

clean and sterile, and safe way, free from hazards. Initiation of remedial / corrective

action where needed or escalation to responsible management

Actively identifying, reporting, and correction of health and safety hazards and

infection hazards immediately when recognised

Keeping own work areas and general / patient areas generally clean, sterile,

identifying issues and hazards / risks in relation to other work areas within the

business, and assuming responsibility in the maintenance of general standards of

cleanliness across the business in consultation (where appropriate) with responsible

managers

Undertaking periodic infection control training (minimum twice annually) Correct waste and instrument management including handling, segregation, and

container use

Maintenance of sterile environments

Equality and diversity:

The post-holder will support the equality, diversity and rights of patients, carers and

colleagues, to include:

Acting in a way that recognizes the importance of peoples rights, interpreting them

in a way that is consistent with practice procedures and policies, and current legislation

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

Behaving in a manner which is welcoming to and of the individual, is non-judgmental

and respects their circumstances, feelings priorities and rights.

Personal/professional development:

In addition to maintaining continued education through attendance at any courses and/or

study days necessary to ensure that professional development requirements for PREP are

met, the post-holder will participate in any training programme implemented by the

practice as part of this employment, such training to include:

Participation in an annual individual performance review, including taking

responsibility for maintaining a record of own personal and/or professional

development

Taking responsibility for own development, learning and performance and

demonstrating skills and activities to others who are undertaking similar work.

Quality:

The post-holder will strive to maintain quality within the practice, and will:

Alert other team members to issues of quality and risk

Assess own performance and take accountability for own actions, either directly or

under supervision

Contribute to the effectiveness of the team by reflecting on own and team activities

and making suggestions on ways to improve and enhance the teams performance

Work effectively with individuals in other agencies to meet patients needs

Effectively manage own time, workload and resources.

Communication:

The post-holder should recognize the importance of effective communication within the

team and will strive to:

Communicate effectively with other team members

Communicate effectively with patients and carers

Recognize peoples needs for alternative methods of communication and respond

accordingly.

Contribution to the implementation of services:

The post-holder will:

Apply practice policies, standards and guidance

Discuss with other members of the team how the policies, standards and guidelines

will affect own work

Participate in audit where appropriate

Person Specification

Qualifications

Essential

• Full GMC Registration
• Fully Qualified GP with CCT, MRCGP
• National Performers List
• UK Driving Licence
• Eligibility to practice in UK independently
• Excellent verbal, written interpersonal communication skills
• Competent IT skills
• EMIS WEB
• Docman
• Ability to work independently and as part of a team.

Desirable

• Coils/Implants
• Educational GP Trainer
• Interest in Research
• Qualified in Pessary Fitting and Removal
• Minor Surgery

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Charlbury Medical Centre

Address

The Charlbury Medical Centre

Enstone Road

Charlbury

Chipping Norton

Oxfordshire

OX7 3PQ

United Kingdom

Employer's website

https://www.thecharlburymedicalcentre.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

The post-holder will manage a patient based caseload and deal with a wide range of health needs in a primary care setting, ensuring the highest standards of care for all registered and temporary patients. As a member of the team and one of the employers they will be expected to set an example to others, assist in education and training and to play a full role in target achievement and service development.

Clinical Responsibilities:

• The GP will make themselves available to undertake a variety of duties including surgery consultations, telephone consultations, visiting patients at home and in nursing homes, checking and signing repeat prescriptions and dealing with queries, paperwork and correspondence as required.
• Make professional, autonomous decisions in relation to presenting problems, whether self-referred or referred from other health care workers within the organisation.
• Screen patients for disease risk factors and early signs of illness.
• Cover all the clinical management of the patients in surgery as appropriate including initiating investigations, reviewing results, making referrals to secondary care or to other providers as appropriate in line with the practice timeline guidelines.
• Develop care and treatment plans in consultation with patients and in line with current Practice disease management protocols as well wider guidance such as that from NICE.
• Ensure appropriate follow up of patients.
• Record clear and contemporaneous computerised consultation notes to agreed standards.
• Collect data for audit purposes.
• Compile and issue computer-generated acute and repeat prescriptions avoiding hand-written prescriptions.
• Prescribe generically whenever appropriately and in accordance with the Practice prescribing formulary, NICE guidance and Good Prescribing Practice (as defined by British National Formulary guidance).
• Work with and support other members of the primary health care team in delivering high quality primary care.
• Promote the application of standards and codes of Practice set by the Royal College of General Practice, General Medical Council, Department of Health, and local CCG.
• Play a role in the practice achieving agreed QOF and other key performance indicator targets.
• Take responsibility for targets and services allocated, e.g. a QOF area or an Enhanced Service.

Other Responsibilities within the Organisation:

• Awareness of and compliance with all relevant Practice policies/guidelines, e.g. prescribing, confidentiality, data protection, health and safety.
• Commitment and contribution to achievement of the highest possible quality standards such as the QOF and other targets.
• A commitment to life-long learning and audit to ensure evidence-based best practice.
• Contribute to evaluation/audit and clinical standard setting within the organisation.
• Attendance at regular in-house governance and educational meetings and training as well as events at other agencies as appropriate.
• Assist with the training of other staff members and also with the education of doctors and nurses in training as appropriate.

Confidentiality:

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
• As a GP you will have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety:

The GP will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include:

• Identify the risks involved in work activities and undertaking such activities in a way that manages those risks.
• Make effective use of training to update knowledge and skills.
• Use appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.
• Report potential risks identified.

Equality and Diversity:

The GP will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation.
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development:

The GP will maintain continued education through attendance at any courses and/or study days necessary to ensure that professional development requirements for appraisal and revalidation are met. This may include training needed for areas of Practice Development.

Quality:

The GP will strive to maintain quality within the Practice, and will:

• Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision.
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.
• Work effectively with individuals in other agencies to meet patients needs.
• Effectively manage own time, workload and resources.

Communication:

The GP will recognise the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members.
• Communicate effectively with patients and carers.

Person Specification

Skills

Essential

• Excellent communication skills (written and oral).
• Strong IT skills.
• Clear, polite telephone manner.
• Competent in the use of Office and Outlook.
• EMIS/Systmone/Vision user skills.
• Effective time management (planning and organising).
• Ability to work as a team member and autonomously.
• Excellent interpersonal skills.
• Problem solving and analytical skills.
• Ability to follow clinical policy and procedure.
• Experience with audit and able to lead audit programmes.
• Experience with clinical risk management.

Personal Qualities

Essential

• Polite and confident.
• Flexible and cooperative.
• Motivated, forward thinker.
• Problem solver with the ability to process information accurately and effectively, interpreting data as required.
• High levels of integrity and loyalty.
• Sensitive and empathetic in distressing situations.
• Ability to work under pressure/in stressful situations.
• Effectively able to communicate and understand the needs of the patient.
• Commitment to ongoing professional development.
• Effectively utilise resources.
• Punctual and committed to supporting the team effort.

Clinical Knowledge & Skills

Essential

• Outstanding level of clinical knowledge and skills commensurate with that of an experienced GP.

Experience

Essential

• Experience of working in a primary care environment.
• Experience of continued professional development.

Desirable

• Experience of QOF and clinical audit.
• Experience of medicines management.
• General understanding of the primary care contract.

Eligibility

Essential

• Full GMC registration.
• National Performers List registration (England), noting that confirmation on this list is adequate for DBS confirmation.
• Primary Medical Services Performers Lists (Scotland).
• All Wales Medical Performers List and All Wales Locum Register (Wales).
• Northern Ireland Primary Medical Performers List (PMPL) (Northern Ireland).
• Appropriate defence indemnity (MPS/MDU).
• Evidence of current validation.
• Evidence of last appraisal.
• Eligibility to practice in the UK independently.

Qualifications

Essential

• Qualified GP.
• MRCGP.
• Vocational Training Certificate or equivalent JCPTGP.
• General Practitioner (Certificate of Completion of Training CCT).

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

NHS North Of England Commissioning Support Unit

Address

Cruddas Park Surgery

178 Westmorland Road

Newcastle upon Tyne

NE4 7JT

United Kingdom

Employer's website

https://www.necsu.nhs.uk (Opens in a new tab)

Job description

Job responsibilities

Clinical Responsibilities:

The HCA works within the organisation and supports the practice nursing and administrative teams in the delivery of clinical and administrative services. This role involves working as part of the practice multi-disciplinary team, delivering care within their scope of practice to the entitled patient population.

Having completed the Care Certificate or equivalent qualification, the HCA will deliver and assist clinical staff in the provision of treatment, preventative care, health promotion, long-term condition management and patient education while also supporting the administrative team on an as-required basis.

The HCA will work under the supervision of a registered clinician while developing competencies in community-based care. The role is at Support Worker Level and as described in NHS E Primary Care and General Practice Nursing Career and Core Capabilities Framework.

Following agreed clinical protocols in conjunction with the nursing team and referral to GPs as appropriate.

Consult with patients and their families to undertake assessments of patient need

Deliver and assist clinical staff in the provision of treatment, preventative care, health promotion, long-term condition management and patient education.

Provide clinical support to registered nurses and other healthcare professionals within the organisation

Deliver basic clinical care interventions under supervision, supporting continuity of care and patient safety initiatives

Act as a chaperone as required

Ensure specimens are recorded and ready for onward transportation

Provide support during minor operations if required.

Ensure clinical waste is removed from clinical areas and sharps bins replaced in accordance with the organisations IPC Policy

Work within national and local protocols where these exist

Be aware of your duties and responsibilities regarding current legislation and adhere to practice policies and procedures on Safeguarding Adults and Safeguarding Children

Recognise the boundaries of their practice and know when and to whom patients should be referred

Support in the delivery of enhanced services and other service requirements

Support the administrative team on an as-required basis

Undertake all mandatory training and induction programmes

Maintain a clean, tidy, effective working area at all times

Attend a formal appraisal with their manager at least every 12 months. Once a performance/training objective has been set, progress will be reviewed on a regular basis so that new objectives can be agreed

Participate in any audits as directed

Participate in local initiatives to enhance service delivery and patient care

Support and participate in shared learning

Complete opening and closing procedures if required.

Recognise emergency situations and act appropriately to seek assistance.

Deliver key elements of public health, health protection and promotion programmes as required that improve health and reduce inequalities.

Prioritise own workload, and act promptly and effectively to meet the regular unpredictable situations that may occur within the role.

Demonstrate flexibility.

Work closely with duty and on call teams, promptly responding to team priorities.

Lead by example and action in relation to behaviour, attitudes, conduct and appearance.

Report and investigate untoward incidents.

Work in close partnership with colleagues and external agencies, to develop care management plans to improve health outcomes.

Establish and monitor own practice, identifying auditable outcomes with the leadership team.

Maintain accurate patient records and enter onto SystmOne using agreed templates/Read Codes.

Maintain data collection systems and participate in audit.

Help to maintain QOF acheivements

Person Specification

Qualifications

Essential

• NVQ Level 2 in Health and Social Care
• Qualification in Venepuncture

Desirable

• NVQ Level 3 in Health and Social Care

Experience

Essential

• Experience of working as a HCA

Desirable

• Experience of working within a GP practice

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

New Court Surgery

Address

Borough Fields Shopping Centre

Royal Wootton Bassett

Swindon

Wiltshire

SN4 7AX

United Kingdom

Employer's website

https://www.newcourt-wilts.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

The GP Administrator is responsible for providing a comprehensive range of administrative and clerical support to the multidisciplinary team, helping to ensure the smooth and efficient running of the practice and delivery of high-quality patient care.

The role encompasses a wide variety of administrative functions, including patient registrations and deductions, medical records management, clinical correspondence processing, referrals, private work, information requests and complaints administration. The successful candidate will be adaptable, organised, detail-oriented and able to manage a varied workload within a busy General Practice environment.

Main Duties and Responsibilities

• Process and maintain electronic patient records, including patient registrations, deductions, GP2GP transfers, demographic updates, medical record requests and patient deaths.
• Review, process, code and workflow incoming clinical correspondence using the practice's AI-assisted document management system (Anima), applying appropriate oversight and professional judgement to ensure patient records remain accurate, up to date and compliant with practice protocols.
• Scan, upload, index and manage patient documentation, maintaining high standards of record keeping and data quality.
• Monitor and action shared practice inboxes, tasks and communication systems within agreed timescales.
• Process NHS and private referrals, maintaining accurate records and liaising with patients, clinicians and external healthcare providers as required.
• Support the administration of Subject Access Requests (SARs), insurance reports, solicitor requests, DVLA enquiries and other information requests.
• Administer private work, including medical reports, forms, letters and associated fees, ensuring work is processed efficiently and accurately.
• Support the administration of patient complaints and concerns, maintaining records and assisting with correspondence and information gathering as required.
• Produce letters, reports, searches and other administrative documentation to support clinical, operational and quality improvement activities.
• Communicate professionally with patients, carers, healthcare professionals and external organisations, providing a responsive and patient-focused service.
• Work collaboratively with colleagues across the practice to support service delivery and maintain an effective administrative function.

Professional Responsibilities

The post holder will:

• Maintain strict confidentiality and comply with GDPR, NHS guidance and practice policies at all times.
• Demonstrate professionalism, accuracy, initiative and excellent attention to detail.
• Manage workload effectively, prioritising tasks within a busy and changing environment.
• Participate in mandatory training, appraisal and continuous professional development.
• Contribute to audits, quality improvement initiatives and service development activities.
• Support equality, diversity and inclusion, treating patients, visitors and colleagues with dignity, fairness and respect.
• Remain flexible and willing to develop knowledge and skills across multiple areas of General Practice administration.
• Undertake any other duties appropriate to the role and commensurate with the needs of the practice.

Person Specification

Personal Qualities

Essential

• Professional, approachable and patient-focused manner.
• Reliable, adaptable and able to remain calm under pressure.
• Positive attitude with a willingness to support colleagues and contribute to the wider practice team.
• Commitment to delivering a high standard of patient service.
• Ability to work on-site and demonstrate flexibility to work between 8:00am and 6:00pm as a full-time working pattern.

Knowledge and Skills

Essential

• Excellent organisational skills with the ability to prioritise workload effectively and meet deadlines.
• Strong attention to detail and a high standard of accuracy.
• Excellent communication and interpersonal skills, both written and verbal.
• Ability to work independently using initiative and as part of a wider team.
• Good data entry and record management skills.
• Understanding of confidentiality, GDPR and information governance requirements.
• Willingness to learn and develop across a broad range of General Practice administrative functions.

Desirable

• Understanding of General Practice processes and NHS Primary Care services.
• Understanding of medical terminology and clinical correspondence.
• Familiarity with AI-assisted document management and workflow systems, such as Anima.

Experience

Essential

• Previous administrative experience within the NHS.
• Experience working within a busy office, healthcare or customer service environment.
• Experience managing multiple and varied workloads while maintaining accuracy and attention to detail.
• Experience handling confidential and sensitive information.
• Experience using Microsoft Office applications and other IT systems.

Desirable

• Previous experience working within General Practice or Primary Care.
• Experience using SystmOne.
• Experience processing clinical correspondence, coding and maintaining electronic patient records.
• Experience managing patient registrations, deductions, GP2GP transfers and medical records.
• Experience processing referrals via eRS and other referral pathways.
• Experience handling private work, insurance reports, Subject Access Requests (SARs) and medical records requests.

Qualifications

Essential

• GCSE Grade C/4 or above (or equivalent) in English and Mathematics.

Desirable

• Qualification or training relevant to medical administration, information governance or healthcare records management.
• Evidence of continued professional development.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Leckhampton Surgery

Address

17 Moorend Park Road

Cheltenham

Gloucestershire

GL53 0LA

United Kingdom

Employer's website

https://www.leckhamptonsurgery.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about University Hospitals of Morecambe Bay visiting our website https://www.uhmb.nhs.uk/

Person Specification

Education and qualifications

Essential

• Degree or equivalent in Radiography
• HCPC Registered
• Minimum 1 year post qualification experience
• Commitment to undertake a Post Graduate Diploma in Medical Ultrasound

Desirable

• Involvement in audit
• Evidence of CPD
• Evidence of interest in Ultrasound

Experience

Essential

• Working as a Radiographer in and NHS Hospital

Desirable

• Shadowing or observing Sonographers

Skills and Abilities

Essential

• Good communication skills
• Familiarity with NHS IT systems
• Good organisational and time management skills

Desirable

• Ability to cope with emotionally challenging situations
• Basic knowledge of anatomy and physiology

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

University Hospitals of Morecambe Bay NHS Trust

Address

Westmorland General Hospital - Cross bay working

Burton Road

Kendal

LA9 7RG

United Kingdom

Employer's website

https://www.uhmb.nhs.uk (Opens in a new tab)

Job description

Job responsibilities

To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about University Hospitals of Morecambe Bay visiting our websitehttps://www.uhmb.nhs.uk/

Person Specification

Education and Qualifications

Essential

• oDCR or BSc Radiography
• oHCPC Registration
• oPGC in Advanced Medical Imaging and PGC in Fundamentals of Radiology Reporting completed, Post Graduate Certificate in Advanced Practice - Plain film imaging or other equivalent qualification or willing to train towards
• oEvidence of CPD

Experience

Essential

• oExperience in a wide range of radiographic techniques with a range of equipment
• oExperience of imaging procedures

Desirable

• oUndertake IV cannulation/ injections as appropriate
• oMentoring students
• oMentoring students

Skills, Ability & Knowledge

Essential

• oKey Board Skills
• oWork to departmental policies and procedures
• oEffective communicator, verbally and written
• oGood interpersonal skills
• oAbility to organise
• oAble to lead small team
• oAble to manage own time
• oAble to teach others
• oAble to work and concentrate during long shifts
• oAble to work as part of a team
• oGood communication skills
• oHighly motivated
• oEnthusiastic
• oAbility to work under pressure

Desirable

• oInformation Management
• oRadiation Protection Experience

Personal Qualities

Essential

• oAbility to comply with the Trust's policies.
• oAbility to travel between the Trust sites as required.
• oTo demonstrate flexibility in approach to work patterns.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

University Hospitals of Morecambe Bay NHS Trust

Address

Westmorland General Hospital

Burton Road

Kendal

LA9 7RG

United Kingdom

Employer's website

https://www.uhmb.nhs.uk (Opens in a new tab)

Job description

Job responsibilities

To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about University Hospitals of Morecambe Bay visiting our websitehttps://www.uhmb.nhs.uk/

Person Specification

>ducation & Qualifications

Essential

• Foundation Degree in Health and Social Care/Assistant Practitioner Qualification or equivalent or a willingness to start to work towards this qualification within 12 months of starting in post
• Full UK driving licence/Ability to travel independently to areas not served by public transport
• Computer skills relevant to roll (Microsoft Office, EMIS, STRATA)
• Literacy skills at level 2 or above (GCSE, Functional Skills or equivalent )

Desirable

• Training relevant to Occupational Therapy or Physiotherapy Core Skills for example OTAGO, Trusted Assessor, Therapeutic Moving and Handling

Experience

Essential

• Experience working in a Occupational Therapy, Physiotherapy or other related Allied Health Professional service.
• Experience making independent clinical and professional decisions at AP level, taking into consideration Trust/Departmental Policies/Procedures
• Experience of manage own case load, seeking support when required.
• Experience of manual handling including legislation and techniques
• Knowledge and ability to follow trust policies and procedures
• Proven ability to effectively communicate with people.

Desirable

• Experience of working in a community health setting
• Able to demonstrate commitment to continued Professional Development.
• Experience in delivering information in a group setting
• Experience prescribing small aids and adaptations

Skills, Ability & Knowledge

Essential

• Able to work well as part of a team
• Good observational skills
• Physical ability to complete the role with reasonable adjustments if required
• Demonstrates the ability to problem solve and think creatively

Desirable

• Awareness of Service Development Strategies
• Understanding of Patient flow systems
• Dementia Awareness experience or training

Personal Qualities

Essential

• Evidence of having an approachable, flexible and enthusiastic personality
• Ability to travel as required for the post

Desirable

• Evidence of supporting service developments and being open to developments
• Ability to manage changes and unpredictability in the working day.
• Availability to cover core service hours and work flexibly across locality

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

University Hospitals of Morecambe Bay NHS Trust

Address

Royal Lancaster Infirmary

Ashton Road

Lancaster

LA14RP

United Kingdom

Employer's website

https://www.uhmb.nhs.uk (Opens in a new tab)

Job description

Job responsibilities

To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about University Hospitals of Morecambe Bay visiting our website https://www.uhmb.nhs.uk/

Person Specification

Education and qualifications

Essential

• 1st level Registered Nurse

Desirable

• experience in Emergency care
• intermediate life support
• venepuncture/Cannulation

Experience

Essential

• Working within a multidisciplinary team
• Evidence of recent professional development
• Experience of establishing effective communication

Desirable

• Previous experience within designated area
• Experience of mentoring and assessing junior staff
• Experience as shift team leader

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

University Hospitals of Morecambe Bay NHS Trust

Address

Royal Lancaster Infirmary

Ashton Road

Lancaster

LA1 4RP

United Kingdom

Employer's website

https://www.uhmb.nhs.uk (Opens in a new tab)

Job description

Job responsibilities

The Pharmacy Technician is an integral member of the general practice team, working within professional boundaries across practices within the PCN. The role operates under the supervision of the PCN Clinical Pharmacists to support the safe, accurate and timely use of prescribed medicines.

The postholder will provide technical and clinical support to Clinical Pharmacists and clinicians with the practices, including responding to medication-related queries, undertaking medicines reconciliation following care transitions and supporting prescribing safety through audits and data presentation. The role may also involve patient-facing work, including the delivery of technician-led clinics where appropriate.

Pharmacy Technicians play a key role within the PCNs multidisciplinary team, contributing across clinical, technical, and administrative functions to support effective medicines optimisation and improve patient outcomes.

Person Specification

Qualifications

Essential

• Educated to GCSE Mathematics and English Grade C or above level or equivalent NVQ level 3 in pharmacy services or equivalent. Registration with the General Pharmaceutical Council GPhC Evidence of Continued Professional Development Excellent time management skills Excellent communication skills, demonstrating clear and polite verbal skills Adaptable and quick to make relationships with new teams Flexible and cooperative Ability to identify risk and escalate appropriately Ability to maintain confidentiality Evidence of working autonomously or as part of a team Holds a full driving licence with access to a vehicle to enable travel across the PCN area and Wakefield District Disclosure Barring Service DBS check

Desirable

• Completion of CPPE primary care educational pathway. Experience working in a primary care setting / PCN Knowledge of General Practice repeat prescribing systems Use of SystmOne

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Conexus Healthcare CIC

Address

Henry Moore Surgery

26 Smawthorne Lane

Castleford

West Yorkshire

WF104EN

United Kingdom

Employer's website

https://conexus-healthcare.org/ (Opens in a new tab)

Job description

Job responsibilities

We are looking for an enthusiastic and compassionate Practice Nurse to join our friendly and supportive GP surgery team. This is an exciting opportunity for an experienced nurse who is passionate about delivering high-quality, patient-centred care and making a real difference to our local community.

The role will involve providing a range of general practice nursing services, including health checks, chronic disease management, immunisations, wound care, cervical screening and other clinical duties appropriate to your experience and training.

We are committed to supporting our staff and creating a positive, collaborative working environment where everyone feels valued. You will have the opportunity to work closely with GPs and the wider practice team, develop your skills and contribute to improving patient care.

We are looking for someone who is reliable, approachable and organised, with excellent communication skills and a genuine commitment to providing safe, effective and compassionate care.

If you are an enthusiastic Practice Nurse looking for a supportive practice where your contribution is valued, we would love to hear from you.

Person Specification

Qualifications

Essential

• Registered Nurse (Adult) with a valid NMC registration.
• Immunisation and vaccination training.
• Cervical screening qualification/training.
• Compression therapy training or relevant experience.

Desirable

• Practice Nurse/General Practice Nursing qualification or relevant experience.
• Training or qualification in travel health and travel vaccinations.
• Training in chronic disease management.
• Relevant clinical skills courses, such as wound care, diabetes, respiratory disease or hypertension management.

Experience

Essential

• Immunisation and vaccination training.
• Cervical screening qualification/training
• Compression therapy training or relevant experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Whitwell Surgery

Address

60 High Street

Whitwell

Hitchin

Hertfordshire

SG4 8AG

United Kingdom

Employer's website

https://www.whitwellsurgery.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

The main duties and responsibilities are as follows.

1. Meeting patients nursing care needs as identified, or where care has been transferred to them by a GP. This will usually be in surgery but occasional home visits will also be required.

2. Initiating and maintaining health screening and promotion clinics for identified areas of the practice population, recognising where modification of systems or referral is necessary.

3. Managing the nursing care of patients, employing personal recall systems suitable to the practice needs. This includes using the practice computer system, EMIS, for input of information for recall and screening purposes. Accurate and efficient input of data.

4. The following clinics:

Holiday Vaccination Clinic

Flu Vaccination Clinic

Cervical Smears

Family Planning

Baby immunisation Clinic

Wound Management

INR star

Assisting GP with Minor Operations

Amending or adding to services as needs are identified

5. Maintaining efficient liaison with all areas of the Primary Care Team and other agencies to assure continuity of care where necessary.

6. Routine treatment in general clinics, including:

Warfarin monitoring

Wound management

Removal of foreign bodies

ECGs

Ear syringe

And other general Treatment Room skills depending on the service need

Person Specification

Qualifications

Essential

• Must hold a nursing qualification and be registered with the NMC

Desirable

• Cervical Screening
• Immunisations
• Evidence of further areas of special interest relevant to Primary Care

Experience

Essential

• Experience of working in primary care
• Experience of working in a GP practice
• Experience of working within a nursing team
• Experience of dealing with vulnerable patients
• Experience of a fast paced nursing environment

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Swanscombe & Bean Partnership

Address

Swanscombe Health Centre

Southfleet Road

Swanscombe

Kent

DA10 0BF

United Kingdom

Employer's website

https://www.swanscombehealthcentre.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Clinical Responsibilities:

• Assess, diagnose, plan, implement and evaluate treatment/interventions and care for patients presenting with an undifferentiated diagnosis
• Clinically examine and assess patient needs from a physiological and psychological perspective, and plan clinical care accordingly
• Assess, diagnose, plan, implement and evaluate interventions/treatments for patients with complex needs
• Demonstrate critical thinking in the clinical decision-making process
• Manage patient risk effectively and safely, including high levels of complexity and uncertainty
• Evaluate the safety and effectiveness of your own clinical practice
• Utilise your clinical mentor and other clinical staff appropriately to ensure safe and effective patient care, demonstrating awareness of your own limitations
• Provide safe, evidence-based, cost-effective, individualised patient care within the surgery, patients own home or other environment where patient care is carried out.
• Refer patients directly to other services/agencies as appropriate, utilising Practice and local guidelines and in a timely manner
• Pro-actively identify, diagnose, monitor and manage treatment plans for patients at risk of developing a long-term condition as appropriate
• Diagnose and manage both acute and chronic conditions, integrating both drug- and non-drug-based treatment methods into a management plan
• Prescribe and review medication for therapeutic effectiveness, appropriate to patient needs and in accordance with evidence-based practice, and national and practice protocols, and within own scope of practice.
• Work with patients in order to support compliance with and adherence to prescribed treatments.
• Provide information and advice on prescribed and over-the-counter medication on medication regimens, side-effects and interactions
• Prioritise health problems and intervene appropriately to assist the patient in complex, urgent or emergency situations, including initiation of effective emergency care
• Support patients to adopt health promotion strategies that promote healthy living and to apply principles of self-care
• Recognise, assess and refer patients with mental health needs as appropriate
• Communicate with and support patients receiving bad news

Other responsibilities:

• Recognise and work within own competence and in accordance with the professional code of conduct of the Nursing and Midwifery Council (NMC), Health and Care Professions Council (HCPC) or Faculty of Physician Associates (Royal College of Physicians) as appropriate
• Monitor the safety and effectiveness of own clinical practice through quality assurance strategies such as the use of audit, mentor feedback, case review and peer review
• Maintain accurate and complete documentation and records utilising I.T. as appropriate and in accordance with Practice protocol
• Use own judgement, resourcefulness and common sense
• Deliver care according to evidence based practice, following agreed protocols, local and national guidelines
• Understand and apply legal policy that supports the identification of vulnerable and abused children and adults, being aware of statutory child/vulnerable adult health procedure and local guidance
• Work within policies regarding family violence, vulnerable adults, substance abuse and addictive behaviour, and refer as appropriate
• Contribute to achievement of the highest possible quality standards such as the QOF and other agreed Key Performance Indicator targets
• Attend in-house governance, educational and staff meetings as appropriate
• Assist with the training of other staff members and also with the education of doctors, nurses and other health professionals in training as appropriate
• Pro-active engagement with the practice population and wider community to promote healthy living and encourage uptake of services. This may include visits to local schools, community centres and other groups as necessary
• Undertake additional tasks as required within your general role as a Primary Care Practitioner and senior member of the team

Leadership responsibilities:

• Act as a positive role model
• Provide professional leadership as required
• Support the development of others in order to maximise potential
• Actively promote the workplace as a learning environment, encouraging everyone to learn from each other and external good practice
• Critically evaluate and review innovations and developments that are relevant to the area of work
• Participate in planning and implementing changes within the area of care and responsibility
• Contribute and participate in the development of local guidelines, protocols and standards
• Ensure the principles of infection control and local/national policies and guidelines are applied throughout the practice, monitoring and implementing changes as required

Person Specification

Physical Requirements

Essential

• Able to undertake the requirements of the post.

Desirable

• Reliable.
• Flexible.
• Excellent attendance record.

Other

Essential

• Aware of accountability of own role and that required of a Registered Physician Associate.
• Ability to assess and manage patient risk effectively and safely.
• Knowledge of health promotion strategies.
• Understanding of evidence-based practice.
• Negotiation and conflict management skills.
• Ability to form good working relationships with a multidisciplinary team.
• Ability to listen and empathise.
• Ability to organise and prioritise workload.
• Demonstrable evidence and commitment to professional development.
• Ability to work independently.
• Ability to work as team player.
• Initiative and drive.
• Pleasant and articulate.
• Able to work under pressure.
• Self-motivated and positive.
• Empathetic, honest, caring.
• Adaptable and forward looking.
• Enthusiastic and energetic.
• Diplomatic and considered.
• Hard working, willing and flexible.
• Observance of strict confidentiality.
• Ability to use own judgement, resourcefulness and common sense.

Desirable

• Knowledge of Quality and Outcomes Framework.

Knowledge/Qualifications/Skills

Essential

• Registered Nurse (NMC) or Registered Paramedic (HCPC) or Registered Physiotherapist (HCPC).
• Masters Degree in Advanced Clinical Practice.
• Minor illness qualification at degree level assessed by OSCEs
• Minor injuries qualification.
• Current registration.
• Independent non-medical prescriber or working towards it or proven ability to use Patient Group Directions.
• Aware of accountability of own role and that required of a Registered Practitioner.
• Good communication (oral and written) and inter personal skills.
• Change management skills and ability to support patients to change lifestyle.
• Negotiation and conflict management skills.
• Keyboard skills.

Desirable

• At least two years experience post MSc qualification.
• Mentor/teaching qualification.
• Knowledge of health promotion strategies.
• Knowledge of Quality and Outcomes Framework.

Competencies/Qualities/Attributes

Essential

• Practitioner-led management of minor illness and injuries.
• Evidence of working autonomously, with some support and supervision.
• First contact care.
• Proven ability to evaluate the safety and effectiveness of own clinical practice.
• Ability to listen and empathise

Desirable

• Experience of Microsoft Office applications.
• Experience of GP Clinical IT systems.
• Proven competency as an Independent non-medical prescriber.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Haxby Group

Address

Haxby & Wigginton Health Centre

2 The Village

York

YO32 2LL

United Kingdom

Employer's website

https://www.haxbygroup.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

RESPONSIBILITIES

To provide a friendly, professional and helpful first point of contact for patients and visitors to the Surgery.

• To deal with patients by telephone, face-to-face, email and through the Practice's online triage system.
• To assist patients with appointments, queries and requests and direct them to the appropriate service, clinician or member of the Practice team.
• To undertake a range of reception and administrative duties to support the smooth and effective running of the Practice.
• To process patient information and administrative work accurately and in accordance with Practice protocols.
• To maintain patient confidentiality and comply with information governance and data protection requirements.
• To work collaboratively with both clinical and administrative colleagues.
• To remain calm, professional, helpful and courteous when dealing with patients, including during challenging or difficult interactions.

TASKS

TELEPHONE

1. To log in to the Practice telephony system and respond to telephone calls as quickly and effectively as possible.
2. To deal with, transfer or escalate calls as appropriate, following Practice protocols.
3. To accept, record and transmit information accurately using EMIS, online triage system, generic email and other Practice computer systems.
4. To assist patients with queries, requests and access to appropriate services.
5. To provide a professional, calm and courteous service, including when dealing with challenging or difficult telephone interactions.
6. To maintain confidentiality when discussing patient information over the telephone.
7. To log out of the telephony system at the end of each working session.

RECEPTION

To receive patients and visitors arriving at the Practice in a welcoming, friendly and professional manner.

1. To assist with patient queries and requests or pass messages to the appropriate person.
2. To confidently navigate patient records using EMIS, Docman and other Practice systems in order to assist with patient queries.
3. To make appointments for patients with the appropriate Practice service using EMIS, where required.
4. To assist patients with the Practice's online triage system, including explaining how to access and use the service and directing patients to the appropriate route where required.
5. To handle queries and requests for information or services and ensure that they are dealt with appropriately or transferred to a GP, healthcare professional, member of staff or outside agency in accordance with Practice protocols.
6. To respond appropriately to patient queries received through generic email and other electronic communication channels, ensuring enquiries are dealt with or passed to the appropriate person.
7. To maintain a professional and courteous approach at all times, including when dealing with challenging situations.

ADMINISTRATION

To undertake general administrative duties required for the smooth running of the Practice.

1. To process repeat prescription requests and deal with prescription-related administrative queries in accordance with Practice protocols.
2. To undertake DOCMAN administration, including receiving, scanning, attaching, coding and filing correspondence accurately into the correct patient's medical record and routing correspondence to the appropriate clinician or team.
3. To process incoming hospital letters, clinic correspondence and other clinical documentation, ensuring that information is accurately recorded and reaches the appropriate clinician or member of the Practice team.
4. To undertake general filing and maintain accurate and appropriately organised patient records.
5. To respond to patient emails and electronic enquiries appropriately and within Practice protocols.
6. To undertake administrative work relating to QOF call and recall lists when required.
7. To assist with deductions from the Practice patient list/records in accordance with Practice procedures and guidance.
8. To assist with administrative backlogs and other Practice administrative work as required.
9. To accurately enter, update and maintain patient information using EMIS, Docman, online triage system and other Practice systems.
10. To ensure that all patient information is handled securely and confidentially and in accordance with Practice policies, information governance requirements and data protection legislation.

GENERAL

To assist as required during periods of staff holiday, sickness, increased workload or other operational requirements.

1. To work collaboratively with clinical and administrative colleagues, supporting one another and contributing positively to the wider Practice team.
2. To undertake any other reasonable duties appropriate to the role as requested by the Practice Manager or Partners.
3. To attend and complete Practice training and develop the knowledge and skills required for the role.
4. Full training will be provided on Practice systems, including EMIS, Docman, online triage system and relevant Practice processes and protocols.
5. To follow all Practice policies, procedures and protocols and raise any concerns with the Practice Manager.
6. To maintain a professional, respectful, helpful and courteous approach towards patients, colleagues and other healthcare professionals.
7. To remain calm and professional when dealing with challenging situations and seek assistance from an appropriate colleague where necessary.
8. To contribute to the Practice's commitment to providing safe, compassionate and high-quality care to patients.
9. To maintain confidentiality at all times and not disclose patient or Practice information except in accordance with Practice procedures and relevant legislation.

Person Specification

Skills and Abilities

Essential

• Confident using IT systems, including Microsoft Office, email and computer-based systems.
• Ability and willingness to learn new IT systems and software as they are introduced.
• Good verbal and written communication skills.
• Ability to communicate clearly and professionally with patients, colleagues and healthcare professionals.
• Good organisational skills and ability to prioritise workload.
• Accurate and methodical approach with good attention to detail.
• Ability to remain calm and professional under pressure.
• Ability to deal appropriately with challenging or difficult situations.
• Ability to follow Practice policies, procedures and protocols.
• Ability to work independently and as part of a team.
• Ability to recognise when assistance is required and seek support appropriately.

Desirable

• Experience using EMIS, Docman and Accurx.
• Experience working with electronic patient records.
• Experience of processing electronic correspondence and online patient requests.
• Knowledge of NHS services and Primary Care processes.

Qualifications

Essential

• Good standard of general education.
• Ability to read, write and communicate clearly.
• Willingness to undertake relevant training and learn new systems and procedures.

Desirable

• Qualification or training in administration, customer service, healthcare or a related area.
• Relevant NHS or Primary Care training.

Experience

Essential

• Experience of working in a customer-facing, administrative or service environment.
• Experience of dealing with members of the public in a professional and courteous manner.
• Experience of using computerised systems as part of a working environment.
• Experience of handling confidential or sensitive information.
• Experience of working in a busy environment and managing multiple tasks.

Desirable

• Previous experience in a Primary Care setting, such as a GP Practice, Primary Care Network or other NHS primary care environment.
• Previous experience working in an NHS or healthcare setting.
• Experience using EMIS, Docman, Accurx or other GP Practice systems.
• Experience processing prescriptions or prescription-related queries.
• Experience processing clinical correspondence, scanning, coding and filing documents.
• Experience using an online consultation or triage system.
• Experience undertaking patient recalls, QOF-related administration or patient list administration.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Forge Close Surgery

Address

Forge Close Surgery

Forge Close

Bromley

BR2 7LL

United Kingdom

Employer's website

https://www.forgeclosesurgery.co.uk (Opens in a new tab)

Job description

Job responsibilities

Please refer to the job description attached and to the advert in full for details about the role, including responsibilities, requirements, and expectations.

Person Specification

Qualifications

Essential

• Full GP qualification GMC registered with a license to practice indemnified

Experience

Essential

• Communication skills: Excellent written and verbal communication skills with ability to make confident decisions
• Professional conduct: Ability to work within professional codes of conduct, ensuring safe and effective patient care.
• Organisational skills: Ability to manage time, workload, patient related administration efficiently.
• Team player: Willingness to work across multiple practices and collaborate with MDTs.

Desirable

• Experience with EMIS preferred

Working Pattern

Essential

• Able to work a minimum of 4 sessions a week.
• Able to work on Monday, Friday or both.

Right to Work

Essential

• Have the right to work in the UK - we are unable to offer sponsorship for this position.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Leeds Student Medical Practice

Address

4 Blenheim Walk

Leeds

LS2 9AE

United Kingdom

Employer's website

https://www.leedsstudentmedicalpractice.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job Summary:

We are seeking a dedicated and autonomous General Practitioner to join our friendly rural practice in Fleggburgh. On designated working days, you will act as the sole GP on site, providing comprehensive primary care services to our patient population.

Key Responsibilities:

• Deliver high-quality, patient-centred medical care across a full range of primary care presentations
• Conduct face-to-face and telephone consultations, including urgent and routine appointments
• Diagnose and manage acute and chronic conditions
• Prescribe medications and review ongoing treatments
• Make appropriate referrals to secondary care and other services
• Maintain accurate and up-to-date patient records
• Provide clinical leadership and decision-making as the sole GP on duty
• Collaborate effectively with nursing, administrative, and allied healthcare staff

Requirements:

• Fully qualified GP with current GMC registration and licence to practise
• Experience working independently in a primary care setting
• Strong clinical decision-making and organisational skills
• Excellent communication and interpersonal abilities
• Ability to manage workload efficiently as the sole clinician on site

Desirable:

• Experience in rural or community-based practice
• Interest in continuity of care and community health

Working Pattern:Sessions available on specified days, during which the GP will be the sole doctor on site.

What We Offer:

• Supportive and close-knit team environment
• Flexible working arrangements
• Opportunity to make a meaningful impact in a rural community
• Competitive remuneration

Person Specification

Experience

Essential

• Working independently as sole GP in a Practice

Qualifications

Essential

• Qualified GP on GMC Register

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Fleggburgh Surgery

Address

Fleggburgh Surgery

Mill Lane

Fleggburgh

Great Yarmouth

Norfolk

NR29 3AW

United Kingdom

Employer's website

https://www.fleggburghsurgery.co.uk (Opens in a new tab)

Job description

Job responsibilities

Reception Tasks include:

• Processing requests for appointments, visits and consultations clearly, politely and efficiently.
• Signposting patients to appropriate healthcare professionals and services.
• Assisting patients who lack digital access to complete e-triage.
• Dealing with all telephone queries from patients and acting as liaison with doctors and other staff as necessary.
• Allocating appointments sensibly, using initiative where appropriate.
• Processing repeat prescriptions.
• Updating the patient record system
• Ensuring the reception area and waiting areas are tidy and clean during surgery hours.

General Administration includes:

• The scanning, coding and filing of all correspondence into patient records.
• Collation of information and reports for GPs
• Dealing with email requests from agencies, other healthcare providers and patients
• The administration of e-triage questionnaires
• Tasks from GPs and senior management
• Registrations and transfers of patients
• General photocopying, stock ordering, petty cash purchases, filing
• Ensuring consultation rooms are equipped adequately for surgery, e.g. with stationery and printer cartridges

Person Specification

Experience

Essential

• Experience in a front-facing patient/customer service role

Desirable

• Healthcare sector experience
• Previous Primary Care Administration Experience

Skills and Abilities

Essential

• Excellent communication skills, face-to-face, over the telephone and in writing
• Good IT skills, adept in use of Microsoft Office suite of programmes
• The ability to remain calm under pressure
• Attention to detail thorough and able to maintain an high standard of accuracy and quality

Desirable

• Experience of the EMIS Web Clinical System
• Audio-typing

Qualifications

Essential

• Good standard of general education (O-Level or GCSE in English Language)
• IT Literate

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Alyn Family Doctors

Address

Wrexham - Llay Health Centre

School Road

Llay

Wrexham

LL12 0TR

United Kingdom

Employer's website

https://www.alynfamilydoctors.co.uk (Opens in a new tab)

Job description

Job responsibilities

Assist with advice and support to children and their families, and to act as an advocate for children and families in matters regarding their treatment options and choices within the ward, Accident and Emergency department, out patient and satellite setting

Liaise with other groups of staff in the care of the children, young people and their families

Provide point of contact for children, young people and their families and other health professionals during working hours.

Work alongside paediatric nursing staff within protocols to reflect the use of integrated care pathways and paediatric nursing

Liaise with colleagues to facilitate the provision of holistic care to the children, young people and families, both within the hospital and community

Participate in Safeguarding children and Young People within the Trust and ensure that the Trust Safeguarding Policy is adhered to. In the absence of the named professionals provide advice and support for Trust staff when required.

Be aware of nursing and medical research within the paediatric ophthalmic service

Communicate any changes to the patient's general practitioner, health visitor and district nursing services if indicated, working with the paediatric nursing staff

Be appraised annually and contribute to individual Personal Development Plan (PDP).

Education & Training

To develop own teaching skills within the learning environment in the clinical setting.

To develop own teaching skills and participate in staff programmes.

Contribute to patient education materials working with the paediatric nursing staff and members of the multi-professional team

Attend Trust-based orientation/education and training programmes and attend mandatory training sessions and annual updates

To help maintain a suitable learning environment for staff and act as a facilitator in the supervision and teaching of junior colleagues and students

Person Specification

Education/Qualification

Essential

• Registered Paediatric/Child Branch Nurse NMC registered

Desirable

• Ophthalmic Qualification

Experience

Essential

• Ability to prioritise own workload and that of others

Desirable

• Paediatric ophthalmic nursing experience
• Minimum 2 years post qualifying paediatric nursing experience

Knowledge

Essential

• Demonstrates evidence of developed clinical practice
• Demonstrates a knowledge and understanding of safeguarding children and young people

Desirable

• Demonstrates ophthalmic nursing knowledge
• Demonstrates an understanding of audit, quality and governance issues

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Moorfields Eye Hospital NHS Foundation Trust

Address

RDCEC

3 Peerless Street

London

EC1V 9EZ

United Kingdom

Employer's website

https://www.moorfields.nhs.uk/work-for-us (Opens in a new tab)

Job description

Job responsibilities

Reception Role

• Primarily this role involves dealing with patient enquiries over the telephone and face-to-face. Booking appointments for all clinics and ensuring the smooth day-to-day running of all clinics.
• Managing the day-to-day running of the busy services by ensuring that all referrals are actioned and booked into available clinics.
• Liaising with a variety of clinicians and solving any issues they face to ensure the best possible patient experience throughout the day.
• Managing the appointment screen and filling any empty/cancellation slots wherever possible.
• Preparing the clinic rooms each morning for clinicians, ensuring they have the necessary paperwork to carry out their clinic on the day.
• To send reports to external practices following clinics to ensure the patients registered GP is informed of the appointment outcome in a timely manner.
• To assist patients with tubing and maintenance of hearing aids where possible.
• Making sure the theatre and clinic rooms are clean and tidy following the departure of the clinician.
• Retrieving information from the E-Referral booking system, booking appointments for a number of clinics and downloading referral letters.
• Taking delivery of various items of stock and storing in the fridges or appropriate secure environment.
• Managing any patient related tasks forwarded to the clinical services reception team by clinicians.
• Working with various clinical IT databases.
• Monitoring the clinical services team email inbox to ensure that any incoming referrals to in-house clinics are actioned promptly.
• Acting on ad-hoc tasks and helping with projects set by the Clinical Services Manager / Deputy Clinical Services Manager to meet the needs of the ever-changing NHS initiatives.
• Pulling and filing notes for patients seen within our cataract service over the weekend.
• Moving equipment to facilitate clinics.
• Collecting the post each morning and afternoon.
• Be familiar with Whitstable Medical Practice protocols and take part in their regular updating.
• Other duties as per doctors instructions as dictated by changes in the nature of the Whitstable Medical Practice.

Admin Role

• Responsibility for recording the activity data for services as required and ensuring they are kept up-to-date, to be submitted by the 10th day of each month to allow for invoicing.
• Assisting with the moving of equipment and setting up of rooms for clinics.
• Managing the appointment screen and filling any empty/cancellation slots wherever possible.
• Ordering equipment and stock for the differing services upon request from the relevant service lead.
• Working with various clinical databases.
• Booking both routine and urgent appointments for all services, specifically Ear, Nose and Throat, Dermatology, Cataract and Ophthalmology clinics.
• Retrieving information from the E-Referral booking system, booking appointments for a number of clinics and downloading referral letters.
• Other duties as per doctors instructions as dictated by changes in the nature of the Whitstable Medical Practice.

Person Specification

Qualifications

Essential

• Good general education including minimum Grade C GCSE or equivalent in English Language and Maths or equivalent qualification.

Desirable

• Administration qualification

Experience

Essential

• Previous experience of working in a primary care setting or NHS.
• Previous experience of reception and administration work.
• Experience of working in a customer service environment.
• Experience of working as part of a team.

Desirable

• Knowledge of EMIS or other clinical systems.

Skills and Abilities

Essential

• Accurate, thorough attention to detail.
• Ability to communicate effectively with people at all levels by telephone, email and face to face.
• Excellent organisation skills with the ability to work to tight deadlines.
• Proven IT skills including the use of Microsoft office, and other software packages.
• Ability to keep calm under pressure.
• Tact, diplomacy and sensitivity.
• Ability to deal with sensitive issues and maintain strict confidentiality.
• Ability to problem solve and use initiative.
• Reliability and flexibility.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Whitstable Medical Practice

Address

Estuary View Medical Centre

Boorman Way

Whitstable

Kent

CT5 3SE

United Kingdom

Employer's website

https://www.whitstablemedicalpractice.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Clinical Practice

To ensure that all statutory requirements outlined in the IntraHealth personnel procedures and policies are personally adhered to.

To be familiar with and conform to responsibilities under the Data Protection Act as identified by IntraHealth.

To undertake duties as necessary, in line with the changing needs of the company. To participate in the annual appraisal and knowledge and skills framework profiling process. Any necessary training will be provided.

Acts in a way that acknowledge individuals rights to make their own decision and recognise their responsibilities.

Facilitates others to identify their current level of knowledge and skills, their learning needs and best practice.

To support others in the development and application of knowledge and skills in practice

Identify resource issues which affect learning, development and performance and alerts the appropriate managers.

Communication

Delivering a quality service

The post-holder will strive to maintain quality within the Practice, and will:

· Alert other team members to issues of quality and risk

· Assess own performance and take accountability for own actions, either directly or under supervision

· Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team’s performance

· Work effectively with individuals in other agencies to meet patient’s needs

· Effectively manage own time, workload and resources

Overview

• Opening/closing premises.
• Preparing /organising rooms i.e. stock replenishment and ensuring an adequate supply of stationery is at hand for clinicians.
• Ensuring the reception area is tidy, safe and welcoming.
• Making appointments for health care professionals using the surgery premises.
• Dealing with External agencies – e.g. District Nurses, Health Visitors, secondary care, 3rd sector organisation and Primary Care Bodies.
• Greeting and directing patients on arrival and checking patients them into their appointments.
• Dealing with patient’s general/routine enquiries and requests.
• Answering telephones – receiving and forwarding messages.
• Making patient appointments and giving appointment cards.
• Registering new patients, temporary residents, emergency patients and those requiring immediate necessary treatment.
• Arranging appointments for medicals and other non-routine appointments.
• Ordering emergency ambulances and distribution of correct telephone number for routine ambulance bookings.
• Dealing with requests for home visits, taking accurate information and entering the information onto the medical system.
• Making and dealing telephone calls as required.
• Dealing with requests and handing out repeat medication prescriptions.
• Open and distribute internal & external Mail.
• Posting of letters and parcels.
• Taking specimen samples to collection point.
• Receive and action messages for internal and external members of staff
• Ensure information regarding any urgent or unresolved matters are passed to the appropriate person/line manager at the end of your working hours.
• Emptying pathology lab results bag.
• Date stamping results and appropriate filing of information.
• Filing of medical records, letters and test results.
• Ordering and sorting of the medical records and their maintenance (replacing worn out covers etc.) where necessary.
• Keeping all data on the medical system up-to-date.
• Recording and checking answering machine throughout the day.
• Entering patient information onto the computer in a timely and accurate manner.
• The handing out of letters, completed forms, completed passport applications, specimen bottles, self-certifications forms.
• Accepting requests for the completion of forms, e.g. hospital pre-admission drug check lists, private health insurance claim forms, passports, etc. (checking if there is a fee payable, informing the patient of the charge).
• Taking and receiving payments for services, e.g., insurance claims.
• Ensuring petty cash items are recorded on patient notes and entered correctly in the income or expenditure columns.
• Summarization of patient’s medical records on the medical system.
• Scanning documentation into the patients medical records.
• Utilising clerical and secretarial skills to ensure that letters/referrals/medical reports are undertaken in a timely manner (if required/applicable).
• Utilising Choose and Book (if required/applicable).
• Utilising ICE or other systems (if required/applicable).
• To assist with target led areas: QOF, KPI’s, DES, LES and NES etc.
• The handling of complaints in line with company procedure.

Person Specification

Experience

Essential

• Experience working in an receptionist/administrative role

Desirable

• Experience working on Clinical Computer systems

Skills and Abilities

Essential

• Effective communicator, with the ability to liaise appropriately at all levels
• Proficient in the use of computerised systems (Microsoft Word and Excel) to a level to enable the production of high standard of work
• Demonstrable team working skills
• Very good interpersonal skills

Desirable

• Process management
• Demonstrate an understanding of the data protection act and patient confidentiality, clinical and information governance and Caldicott requirements.

Attitudes

Essential

• Capacity to work calmly under pressure and to deadlines
• Conscientious
• Attention to detail
• Self-starter
• Flexible and proactive attitude
• Enthusiasm for the role
• Flexible approach to work, in line with the needs of the service such as evening or weekend working as necessary
• Able to work as part of a team

Qualifications

Essential

• Good level of general education or experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Intrahealth Ltd

Address

West Cornforth Medical Centre

Reading Street

West Cornforth

Ferryhill

County Durham

DL17 9LH

United Kingdom

Employer's website

https://www.intrahealth.co.uk/ (Opens in a new tab)