Job description

Job responsibilities

As Clinical Lead GP, you will provide clinical leadership across the practice, supporting our multidisciplinary team, strengthening clinical governance and helping to develop a sustainable, resilient and patient-centred model of care.

Based in the coastal town of Minehead, Somerset, close to Exmoor National Park and within easy reach of Bristol and Taunton, Minehead Medical serves a patient list of approximately 10,000 and is supported by a friendly team committed to delivering high-quality, patient-centred care, where you could:

• Make a meaningful difference and develop lasting relationships with patients and the local community.
• Work within a close-knit practice while benefiting from the resources, expertise and career opportunities of a wider healthcare organisation.
• Become part of an exciting period of holistic improvement and transformation.
• When you join Minehead Medical Centre, you will enjoy working in a friendly, close-knit local team, backed by the stability, resources, and career progression of a modern healthcare leader.

Your Role & Responsibilities

As Clinical Lead GP, you will divide your time between clinical delivery, clinical leadership and service development.

Working closely with the Business Manager and supported by colleagues across One Medical Group, you will provide visible and approachable clinical leadership across the practice and help drive improvements in quality, safety, governance and patient care.

You will also act as the practice's CQC Registered Manager, taking an active role in ensuring the service meets its regulatory and clinical governance responsibilities.

Most importantly, you will be someone who wants to make a genuine difference - to patients, to colleagues and to the future of primary care at Minehead Medical Centre.

What We Offer

• Salary: Up to £120,000 per annum FTE (40 hours) dependent on experience
• NHS Pension: 20.6% employer contribution.
• Annual Leave: 30 days plus Bank Holidays (pro-rata), plus an extra day of leave awarded for every year of service.
• Protected CPD & Study Time: 10% of weekly working hours set aside for Continuing Professional Development (CPD), plus 5 days of study leave per annum (pro-rata).
• Support & Indemnity: Full indemnity cover provided for the hours worked.
• Relocation & Sponsorship: Relocation support may be available, alongside Skilled Worker visa sponsorship for eligible candidates.
• Work-Life Balance: Flexible full-time or part-time patterns, plus enhanced Maternity, Paternity, and Adoption Pay.
• Fully integrated EMIS system, and GP Automate.
• Health & Benefits: 24/7 confidential mental health support via Health Assured EAP, Eye Care vouchers, Cycle to Work scheme, and OMG's 'Refer a Friend' cash bonus scheme

When you join OneMedical Group, you will become part of an organisation that is committed to helping you grow, make a meaningful contribution and thrive in your career.

Through our developing Elevate Academy, we are creating clear and accessible pathways that support colleagues from induction and role-specific learning through to apprenticeships, specialist expertise, leadership and education. We know that everyone's career journey is different, which is why we want every colleague to understand the opportunities available to them, identify their next step and receive the support they need to achieve it.

We also recognise that working in healthcare can be both demanding and rewarding. Our approach to wellbeing is developed with our colleagues and shaped by what they tell us matters most. We will support and empower you to look after your own wellbeing while working together to create a healthier future for our patients, our colleagues and the communities we serve.

Ready to Make the Move?

OneMedical Group is an equal opportunity employer committed to diversity, inclusion, and creating a supportive environment for all. If you require any adjustments during the recruitment process or simply want to learn more about joining our family, please reach out to us at [email protected].

Person Specification

Qualifications

Essential

• Registration: GMC Registered General Practitioner, on the GP Specialty Register, and on the Performers List.

Desirable

• A collaborative approach, with the ability to mentor, support and develop colleagues.
• Strong organisational skills and a high level of clinical accuracy and attention to detail.
• Strong digital and clinical system literacy.
• A positive approach to change and service transformation.
• A commitment to the values and vision of OneMedical Group.

Experience

Essential

• Experience: Significant experience working as a GP, with a genuine interest in clinical leadership and service improvement, as well as experience of, or a strong interest in, clinical governance, audit, quality improvement and patient safety.

Desirable

• Excellent communication and interpersonal skills, with the ability to build positive relationships across a multidisciplinary team.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

OneMedicalGroup

Address

2 Irnham Rd,

Minehead

TA24 5DL

United Kingdom

Employer's website

https://www.onemedicalgroup.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

• Carry out a range of clinical tasks, including:
  • Blood pressure monitoring
  • Height, weight, and BMI measurements
  • Venepuncture (if trained)
  • Urinalysis
• Prepare patients for consultations and clinics
• Support basic wound care and dressings
• Carry out NHS Health Checks (if trained)
• Support screening and recall programmes
• Communicate clearly with patients
• Support patients to understand simple health information
• Promote dignity, respect, and a positive patient experience
• Provide simple health advice, such as:
  • Healthy lifestyle choices
  • Smoking cessation support (within scope)
• Work closely with:
• • • Lead Nurse
    • Practice Nurses
    • GPs
    • Other members of the health care team
  • Support the smooth running of clinics
  • Escalate concerns to a clinician when needed
• Maintain accurate patient records
• Follow infection prevention and control procedures
• Support stock control and equipment checks
• Work within agreed protocols and scope of practice

The HCA role includes opportunities to:

• Build clinical skills (e.g. phlebotomy, ECGs)
• Develop knowledge in long-term conditions health checks
• Progress into roles such as:
  • Senior Healthcare Assistant

This role suits someone who:

• Enjoys working with patients
• Is organised and reliable
• Wants to develop clinical skills in a general practice setting
• Values teamwork and compassionate care

Person Specification

Qaulifications and Training and Knowledge

Essential

• Good standard of general education (for example GCSEs or equivalent, including English)
• Willingness to complete relevant training for the role
• Basic understanding of: Patient care and wellbeing Confidentiality and data protection Infection prevention and control

Desirable

• Care Certificate (or willingness to complete)
• NVQ Level 2 or 3 in Health and Social Care (or equivalent)
• Training in phlebotomy, NHS Health Checks, or ECGs
• Awareness of general practice and long-term conditions

Experience and Clinical Skills

Essential

• Experience working with people in a care, health, or support role
• Experience working as part of a team
• Experience providing patient or customer-focused care
• Ability to carry out basic clinical tasks (or willingness to train), including: Blood pressure Height, weight, and BMI Urinalysis
• Ability to communicate clearly
• Maintain accurate records and use basic IT systems

Desirable

• Experience working in general practice or primary care
• Experience carrying out clinical observations (e.g. blood pressure, BMI)
• Experience supporting health promotion or screening programmes
• Experience in long term condition reviews
• Competent in phlebotomy

Personal Attributes and Working Approach

Essential

• Compassionate and patient-focused
• Friendly and approachable
• Willing to learn and develop
• Maintains professionalism and confidentiality

Desirable

• Positive approach to service improvement
• Interest in developing clinical skills and progressing in primary care

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Nottingham City General Practice Alliance

Address

Grange Farm Medical Centre

17A Tremayne Road, Bilborough

Nottingham

NG8 4HQ

United Kingdom

Employer's website

https://www.ncgpa.org.uk/ (Opens in a new tab)

Job description

Job responsibilities

The postholder will be responsible for the safe and efficient delivery of COVID-19 vaccines to patients in their homes across the East Surrey area. They will also be responsible for entering data into the appropriate clinical systems and maintaining effective communication with the Primary Care Network (PCN).

This work will be carried out in collaboration with the practice teams within the relevant PCN.

Key Responsibilities

• To assist practices with the administration of vaccinations for their patient lists, both in surgeries and in patients homes.
• To take responsibility for the collection and safe transport of vaccine supplies and consumables from practices within the PCN, following the appropriate governance processes.
• To visit housebound patients, assess their clinical suitability for vaccination, and obtain informed consent before administering the vaccine, as appropriate.
• To enter data promptly into point-of-care systems and update the practices with any relevant information.

• To manage your own workload efficiently and effectively on a daily basis, with support from the practice teams.

• Adhere to DHC policies and procedures, as well as relevant legislation, including the requirements of any professional bodies.

• Attend mandatory training as identified by DHC and ensure that it is kept up to date at all times.

• Maintain the confidentiality of information relating to patients, staff, and DHC business, in accordance with the Data Protection Act 2018 and the Caldicott Principles.

Person Specification

Experience

Essential

• Experience working as part of a team.
• Working knowledge of health and safety, including the safe transport of medication and adherence to cold chain procedures.
• Strong communication skills.
• Approachable and able to respond to the needs of frail patients.
• Used to working independently and self-motivated.
• Ability to assess and respond to risks or unexpected events with sound clinical reasoning.
• Working knowledge of Mental Capacity and its application in practice.
• Trained and competent in managing anaphylaxis.

Desirable

• Full driving licence and access to a car.

Qualifications

Essential

• Registered nurse or relevant healthcare professional qualified to deliver vaccines independently.
• Current training in vaccine delivery.

Desirable

• Current NHSE approved training for delivering vaccines.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Dorking Healthcare Ltd.

Address

Holmhurst Medical Centre

12 Thornton Side

Redhill

RH1 2NP

United Kingdom

Employer's website

https://dhcclinical.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Primary Responsibilities:

The following are the core responsibilities of the Salaried GP. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

The delivery of highly effective medical care to the entitled population

The provision of services commensurate with the GMS contract

Generic prescribing adhering to local and national guidance

Effective management of long-term conditions

Processing of administration in a timely manner, including referrals, repeat prescription requests and other associated administrative tasks

On a rotational basis, undertake telephone triage and duty doctor roles

Maintain accurate clinical records in conjunction with good practice, policy and guidance

Work collaboratively, accepting an equal share of the practice workload

Adhere to best practice recommended through clinical guidelines and the audit process

Contribute to the successful implementation of continuous improvement and quality initiatives within the practice

Accept delegated responsibility for a specific area (or areas) or the QOF

Attend and contribute effectively to practice meetings as required

Contribute effective to the development and maintenance of the practice including clinical governance and training

Ensure compliance with the appraisal process

Prepare and complete the revalidation process

Commit to self-learning and instil an ethos of continuing professional development across the practice team

Support the training of medical students from all clinical disciplines

Support the partners in achieving the strategic aims of the practice, making recommendations to enhance income and reduce expenditure

Review and always adhere to practice protocols and policies

Encourage collaborative working, liaising with all staff regularly, always promoting a culture of continuous improvement.

Person Specification

Qualifications

Essential

• GMC registered with a license to practise; On the NHS England Performers List.

Experience

Essential

• Experience working in General Practice/Primary Care setting; Experience of working to achieve standards within the Quality and Outcome Framework (QoF) Working autonomously in an General Practitioner role.

Good interpersonal and communication skills

Essential

• Excellent communication, teamwork, and patient care skills; Enthusiastic, collaborative and keen to contribute to a positive team culture.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Millstream Medical Centre

Address

Avon Approach

Salisbury

SP1 3SL

United Kingdom

Employer's website

https://sarumhealthgroup.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Research & Research Involvement

Work as part of a team to support the safe conducting of research in accordance with Good Clinical Practice guidelines.

Collaborate with research team members across the PCN and practice to ensure all requirements of the Wider Care Settings (WCS) Funding Model are met.

Conduct population health searches and utilise population health intelligence to identify suitable cohorts of potential recruits for current research studies and targeted interventions.

Actively contribute to research studies by engaging and supporting participants, assisting in data collection, and completing study tasks under the guidance of the research team.

Administrative Support & Data Management

Provide comprehensive administrative support for research projects and PCN activities, including scheduling meetings/clinics, booking participants, taking structured minutes, and coordinating study timelines.

Extract, analyse, and report data to support study delivery, project work, and PCN requirements (such as QOF, IIF, and DES).

Maintain accurate and organised documentation of research activities and study logistics.

Support the research team in completing data queries and adverse event reports as needed.

Personalised Care & Patient Coordination

Act as a centralised point of contact for the multidisciplinary team (MDT) and patients in coordinating healthcare needs and research participation.

Utilise decision aids and personalised care and support plans (PCSP) to assist patients in shared decision-making conversations.

Provide coordination and navigation for people and their carers across health, research, and care services, working closely with social prescribing link workers, health and wellbeing coaches, and primary care professionals.

Assist patients in accessing self-management education, training, peer support, or other interventions that support their health and wellbeing.

Communication & Collaboration

Facilitate effective, professional communication across all stakeholders, utilising digital skills (Microsoft Office suite) and non-verbal/verbal skills during meetings and events.

Engage with websites, social media, and patient representative groups to share news of research studies and raise awareness of PCN initiatives.

Participate in meetings and community events to support research promotion and forge new collaborations that attract research studies to local populations.

Compliance & Safety

Monitor and maintain compliance with study protocols, regulatory guidelines, data protection principles, and GDPR.

Support data-related activities, including data monitoring checks (e.g., temperature monitoring), policy adherence, data integrity, and security throughout the research process.

Person Specification

Education and Qualifications

Essential

• Good standard of education with at least level 3 qualifications including GCSE English and Maths (C/4 or above, or equivalent levels)

Desirable

• Care Coordinator Qualification
• Good Clinical Practice (GCP) Certificate

Experience

Essential

• Experience in coordinating multiple complex tasks simultaneously to ensure service delivery
• Experience of working within healthcare, social, or voluntary/community sectors, supporting vulnerable groups
• Experience supporting/delivering projects or events

Desirable

• Previous experience working within an NHS GP practice or PCN; change management experience
• Previous research experience

Skills and Abilities

Essential

• Excellent communication and interpersonal skills (verbal and written) across different audiences
• Proficient in Microsoft Office Suite and using IT/databases to store, retrieve, and analyse data effectively
• Ability to manage workload, work under minimal supervision, and meet tight deadlines
• Ability to work effectively as part of a multi-disciplinary team and build strong relationships
• Ability to take information from patients, understand their needs, and signpost effectively

Desirable

• Ability to run basic searches/reports in clinical systems
• Experience in public speaking, chairing meetings, or creating newsletters

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Nottingham City General Practice Alliance

Address

ASPIRE PCN

79a Upper Parliament Street

Nottingham

NG1 6LD

United Kingdom

Employer's website

https://www.ncgpa.org.uk/ (Opens in a new tab)

Job description

Job responsibilities

General duties

Health and Safety- It is the responsibility of the individual to work in compliance with all current Health and Safety legislation and the Practice Health and Safety Policy. To attend any training requirements, both statutory and mandatory, in line with the legal responsibility to comply with the Health and Safety at Work Act.

The roles contains the following responsibilities:

To maintain registration with the NMC.

To adhere to the NMC Code.

To support training and development.

To maintain personal professional competency and appropriate development.

To carry out the duties and responsibilities of the post in accordance with the Practice Policies including duty of candour and whistleblowing.

Required to comply with all relevant national and local statutory and mandatory requirements including Health and Safety, Infection Control, Safeguarding, Information Governance, Research Governance and Equality and Human Rights.

To implement and review individual care plans, a self-management plans and to agree trigger thresholds to contact Case Managers / GPs.

Plan visits to housebound people, undertake every 3-6 months, and arrange care plans where necessary

Provide enhanced support to Nursing and Residential home with a focus on strengthening relationships and improving access through information sharing, education and advice.

Planned visits to Nursing and Residential homes to be undertaken every 3-6 months, providing training as required.

To ensure all people in Nursing and Residential homes have care plans (including dementia where needed) and to provide a holistic review of all people in these homes with updates of their care plans.

To contact people where necessary to advise them of the role of Specialist Neighbourhood Nurse

Visit people at home following the identification of urgent clinical need including those escalated by EMAS or a member of the Neighbourhood Team, undertake a personalised comprehensive assessment, in order to diagnose, treat and prescribe within the limitations of your registration and competence

Visit people at home following an unplanned hospital admission and those with a history of repeat admissions, within 2 weeks.

Contact those that have suffered a bereavement.

Arrange dedicated appointments in practice, for those who wish to visit, with flexibility to expand up to 30 minutes, or as needed.

. Key Responsibilities

Act as a point of contact between GP, Neighbourhood Team, people and their carers.

Develop and maintain a detailed knowledge of local services to enable supported signposting of people with identified need, sharing information with the Neighbourhood Team.

Liaise with GPs and practice teams to identify people who are elderly, frail or who have long term health needs and support.

Liaise with primary, secondary and specialist care services as required.

Work with the Neighbourhood Team to help identify people at risk of loss of independence or admission to hospital as a result of inadequate social support.

Provide these cohorts of people signposting to identified services in order to maintain their independence and improve their health and well-being.

Visit people in community, home or care home settings to assess and discuss their care needs involving carers as appropriate.

Implement personal care plans for individual people, ensuring preventative actions are detailed to support the appropriate use of services.

Communicate the care plan to the GP and any other members of the Neighbourhood Team involved in the persons care and upload to the relevant records.

Ensure that identified people receive the right level of help at the right time and help them to experience a joined-up service by liaising with relevant members of the Neighbourhood Team.

Work with patient, carers and the Neighbourhood Team to encourage the patient to adopt effective self-management and self-help seeking approaches to reduce unnecessary hospital admissions.

Liaise with other agencies to ensure timely and appropriate engagement as required.

Support people to access community care assessments as well as carers assessments.

Where a personal healthcare budget is allocated provide advice as required regarding the key choices the patient will need to make.

Identify unpaid carers and direct them to access services as appropriate to provide them with support.

Identify when urgent action or a step up in care is required and promptly alert the relevant member of the Neighbourhood Team, highlighting any safety concerns.

Follow up on communications from out of hospital and in-patient services regarding changes in condition of people to support the practice to respond proactively to potentially unmet needs.

Undertake visits or telephone contact to manage people on the SNNs case load following any unplanned hospital admissions where appropriate.

Participate in Practice multi-disciplinary meetings to discuss Practice people actively being managed by the Neighbourhood Team and any other people from the SNNs case load needing discussion.

To attend Neighbourhood Team MDT meetings at the Practice plus any other meetings where there is a need to discuss Practice patients.

Undertake visits or arrange appointments at the Practice for people on the SNNs case load or otherwise as directed by the Duty Doctor following identification of urgent and non-urgent clinical need to assess, diagnose, treat, prescribe and refer appropriately according to the patients health needs and acting within the SNNs clinical skill set.

Maintain accurate and up to date records of patient contacts using GP record systems and other IM&T systems relevant to the role i.e. entering notes onto Systmone / EMIS using agreed read codes and VMDT

To run regular patient searches using Systmone / EMIS in order to have an up-to-date record of progress of achievement of Key Performance Indicators.

Work with South Lincolnshire ICB, Neighbourhood Teams and other agencies to support and further develop this role.

Support the Practice Manager in providing KPI reports for submission as requested.

5. Key Working Relationships

Practice teams

Neighbourhood Team

Community health services

Specialist teams heart failure, diabetes etc.

Specialist nursing services e.g. St Barnabas

Hospital teams including ward, A&E, discharge and AIR teams

Social Prescribers

Health & Wellbeing Coaches

Safeguarding agencies

Pharmacists

South Lincolnshire ICB

Adult Social Care

Voluntary Services

Independent Care Homes

Local Authority teams

Independent living teams

Person Specification

Knowledge and skills

Essential

• The post holder will work in an environment where individual differences and the contributions of all staff are recognised and valued. All employees, people, carers and the public are entitled to be treated with dignity and respect and no form of discrimination, intimidation, bullying or harassment will be tolerated. We understand, encourage and celebrate diversity, making the NHS a place where we all feel we belong."

Desirable

• IT skills
• Knowledge of Personalisation, and personalised care, that gives people control over their health & care ,based on their needs and what's important to them.
• It's intended to improve health & wellbeing by helping people make decisions about their care, and by making the most of the skills and potential of people, families and communities.

Experience

Essential

• Experience of dealing with people with long term conditions
• Evidence of ability to work autonomously
• Evidence of working within a multidisciplinary team

Desirable

• Experience of working in Primary Care
• Experience of working in a GP practice

Qualifications

Essential

• Registered Nurse Level One
• Post graduate study in health-related studies relevant to long term conditions or equivalent experience
• Evidence of continuing professional development
• Post registration teaching qualification or willingness to undertake
• Post registration qualification in non-medical prescribing or willingness to undertake as needs of service change

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Allied Health South Lincolnshire Limited

Address

Sutton Medical Group

Long Sutton Medical Centre, Trafalgar Square

Long Sutton

SPALDING

Lincolnshire

PE12 9HB

United Kingdom

Employer's website

https://slrpcn.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

The core responsibilities of the HCA are as follows. On occasion, there may be a requirement to carry out tasks not listed below, that are within the reasonable scope of the role.

• Undertake new patient health checks
• Phelbotomy
• Support the practice nursing team with health promotion programmes
• Carry out baseline observations such as pulse oximitery, blood pressure, temperature and pulse rate, and record finding accurately
• Facilitate routine and 24-hour BP monitoring, advising patients accordingly
• Undertake wound care, dressings and other clinical tasks as required
• Support the practice nursing team with the management of chronic disease clinics
• Carry out BMI checks as directed
• Act as a chaperone when required
• Undertake venepuncture once trained
• Administer flu vaccinations once trained
• Carry out ECGs as requested
• Ensure specimens are recorded and ready for onward transportation
• Provide support during minor operations as required
• Ensure all clinical rooms are adequately stocked and prepared for each session
• Ensure fridges are routinely cleaned in accordance with current guidance
• Ensure clinical waste is removed from clinical areas and sharps bins replaced in accordance with practice IPC policy
• Deliver opportunistic health promotion where appropriate

In addition to the core responsibilities, the HCA may be requested to;

1. Partake in audit as directed by the audit lead

2. Participate in local initiatives to enhance service delivery and patient care

3. Support and participate in shared learning throughout the organisation

4. Undertake any tasks consistent with the level of the post and the scope of the role, ensuring work is delivered in a timely and effective manner

5. Complete opening and closing procedures in accordance with the rota

Person Specification

Qualifications

Essential

• Essential
• ECGs
• Venepuncture
• Vaccination
• Wound Care/Dressings
• Hypertension Reviews
• NVQ or equivilent qualification in Health and Social care level 2

Desirable

• Medical Terminology
• Good Standard of Education
• Working in or has worked in GP Practice

Experience

Essential

• Medical Terminology
• Good Standard of Education
• Working in or has worked in GP Practice

Desirable

• Experience working in a clinical/nursing environment

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Westbourne Medical Centre

Address

7 Trinity Mews

North Ormesby

Middlesbrough

Cleveland

TS3 6AL

United Kingdom

Employer's website

https://www.westbournemedicalcentre.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job Summary

Hook Surgery is looking for an experienced, organised and enthusiastic Medical Secretary to join our friendly and supportive GP practice on a maternity-cover basis.

The successful candidate will provide an efficient medical secretarial and referral service to the GPs and wider clinical team. The role will involve processing referrals, managing clinical correspondence, liaising with hospitals and other healthcare professionals, and supporting clinicians with administrative tasks.

The post holder will need to be confident using EMIS Web and the NHS e-Referral Service (e-RS) and have excellent attention to detail.

Main Duties and Responsibilities

• Process routine, urgent and two-week-wait referrals accurately and within required timescales.
• Create, book and monitor referrals using NHS e-Referral Service (e-RS).
• Monitor e-RS worklists and follow up outstanding, rejected or incomplete referrals.
• Process incoming hospital letters, discharge summaries and other clinical correspondence through EMIS Web.
• Ensure correspondence requiring clinical action is appropriately directed to the relevant clinician.
• Prepare referral letters and other clinical documentation.
• Liaise with hospitals, consultants, community services and other healthcare providers.
• Deal with patient queries relating to referrals and appointments in a professional and sensitive manner.
• Maintain accurate patient records and ensure information is recorded appropriately on EMIS Web.
• Maintain strict confidentiality and comply with GDPR, information governance and practice policies.
• Prioritise workload according to clinical urgency and deadlines.
• Support the wider practice team with general administrative and secretarial duties.
• Participate in practice training, meetings and quality improvement activities as required.

About the Candidate

We are looking for someone who is:

• Experienced in a medical secretary or healthcare administration role.
• Ideally experienced within a GP practice or NHS setting.
• Confident using EMIS Web and NHS e-RS.
• Highly organised with excellent attention to detail.
• Able to manage a busy workload and competing priorities.
• A confident and professional communicator.
• Able to work independently whilst also being an effective team member.
• Patient-focused, approachable and compassionate.
• Reliable, flexible and able to remain calm under pressure.
• Committed to confidentiality and high standards of patient care.

Person Specification

Criteria

Essential

Desirable

Experience

Experience in medical secretarial/healthcare administration

Previous GP practice experience

EMIS Web

Experience using EMIS Web

Experience with EMIS workflows/tasks

e-RS

Experience using NHS e-Referral Service

Knowledge of NHS referral pathways

Communication

Excellent written and verbal communication skills

Experience liaising with secondary care

Organisation

Excellent organisational and time-management skills

Experience managing high-volume referrals

IT Skills

Good general IT skills and Microsoft Office

Experience with other NHS clinical systems

Accuracy

High level of accuracy and attention to detail

Experience processing clinical correspondence

Teamwork

Able to work effectively as part of a multidisciplinary team

Previous experience working within a GP team

Confidentiality

Understanding of patient confidentiality and GDPR

Knowledge of NHS information governance

Personal qualities

Professional, reliable, flexible, approachable and patient-focused

Commitment to continuous improvement

Additional Requirements

The successful candidate will be required to complete relevant mandatory training, including information governance and safeguarding, and comply with all Hook Surgery policies and procedures.

This post is subject to the appropriate pre-employment checks, including references and right-to-work verification.

Person Specification

Qualifications

Essential

• Good standard of general education.
• Willingness to undertake mandatory and role-specific training.

Desirable

• Medical Secretarial qualification or equivalent experience.
• NHS or GP practice administration training.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Hook Surgery

Address

The Merritt Medical Centre

Merritt Gardens

CHESSINGTON

Surrey

KT9 2GY

United Kingdom

Employer's website

https://www.hooksurgerychessington.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Please view the attached Job Description and Person Specification for full details regarding this post.

Person Specification

Qualifications

Essential

• Educated to GCSE including English or equivalent

Desirable

• NVQ level 2 in a customer service or similar customer service qualification

Experience

Essential

• 1 years experience in a customer service/reception environment

Desirable

• Previous experience of team work
• Previous NHS experience
• Experience of using SystmOne (or similar)

Personal Qualities

Essential

• Proven ability to liaise appropriately with members of staff at all levels
• Ability to maintain confidentiality
• Able to cope well under pressure

Skills

Essential

• A good knowledge of Microsoft Office products and the ability to use email/internet.
• Good communication skills, both face to face and on the telephone including the ability to deal appropriately with difficult communication situations
• Good interpersonal/organisational skills
• Knowledge of operation of office equipment (photocopying essential, scanning desirable)
• Ability to file accurately
• Ability to translate information and details accurately both verbally and written
• Understanding, acceptance, and adherence to a strict code of confidentiality
• Confidence to use your own judgement, based on resourcefulness and local knowledge in response to patient queries

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Lister House Surgery

Address

207 St Thomas Road

Pear Tree

Derby

DE23 8RJ

United Kingdom

Employer's website

https://www.listerhousesurgery.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

The Deputy Practice Manager will support the Practice Manager and GP Partners in the effective day-to-day management of The Shrubberies Medical Centre, ensuring the delivery of high-quality, safe and patient-centred services.

The post holder will provide leadership and operational support to the reception and administrative teams, helping to ensure the smooth running of practice services and maintaining high standards of patient care and customer service.

Key responsibilities include supporting staff recruitment, induction, supervision and performance management; managing patient complaints and feedback; monitoring appointment capacity and access; supporting compliance with CQC standards, NHS contractual requirements, information governance and health and safety regulations; and assisting with practice policies, procedures and quality improvement initiatives.

The Deputy Practice Manager will play an active role in workforce planning, rota management, staff training compliance, service development and business continuity planning. They will also support the monitoring of practice performance, including Quality and Outcomes Framework (QOF), Enhanced Services and other contractual targets.

The role requires close working relationships with clinicians, administrative staff, Primary Care Network (PCN) colleagues, NHS organisations and other healthcare partners to ensure efficient service delivery and continuous improvement across the practice.

The successful candidate will have excellent organisational, communication and leadership skills, with the ability to manage competing priorities, solve problems effectively and support a positive and collaborative team culture.

In the absence of the Practice Manager, the Deputy Practice Manager will deputise as required and undertake other appropriate duties consistent with the responsibilities of the role.

Person Specification

Qualifications

Essential

• GCSE English and Mathematics (Grade C/4 or above) or equivalent
• Educated to A-Level standard or equivalent
• Evidence of continuing professional development
• Good standard of literacy, numeracy and IT skills

Desirable

• Leadership, Management or Business Administration qualification
• AMSPAR qualification
• ILM Management qualification or equivalent
• Human Resources qualification

Experience

Essential

• Minimum 2 years' experience in a supervisory or management role
• Experience working within a GP practice, Primary Care, NHS or healthcare setting
• Experience leading and supporting staff teams
• Experience managing patient complaints and resolving complex issues
• Experience implementing and improving administrative systems and processes
• Experience working with confidential and sensitive information
• Experience using Microsoft Office applications, including Word, Excel and Outlook

Desirable

• Previous experience as a Deputy Practice Manager, Assistant Practice Manager or Senior Practice Administrator
• Experience using EMIS Web
• Experience supporting CQC compliance and inspections
• Experience monitoring QOF, Enhanced Services or other NHS performance targets
• Experience with staff recruitment, induction and performance management
• Experience of rota management and workforce planning

Knowledge and skills

Essential

• Excellent communication and interpersonal skills
• Strong organisational and time management skills
• Ability to prioritise workload and manage competing demands
• Ability to work independently and as part of a multidisciplinary team
• Strong problem-solving and decision-making skills
• Ability to lead and motivate staff
• Understanding of confidentiality, GDPR and Information Governance
• Professional, approachable and adaptable manner
• Commitment to delivering high-quality patient care and excellent customer service
• Ability to maintain confidentiality and demonstrate integrity at all times
• Willingness to undertake further training and development
• Satisfactory Enhanced DBS check

Desirable

• Knowledge of NHS Primary Care contracts and services
• Understanding of Health and Safety requirements within healthcare
• Knowledge of employment legislation and HR processes
• Experience of project management and service improvement initiatives
• Understanding of Primary Care Networks (PCNs) and wider NHS systems
• This specification will allow applicants to be scored effectively during shortlisting and interviews for the Deputy Practice Manager role.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Shrubberies Medical Centre

Address

12 The Shrubberies

George Lane

South Woodford

E18 1BD

United Kingdom

Employer's website

https://www.theshrubberiesmedicalcentre.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

The successful applicant will undertake the full range of general practice duties, including:

• Routine GP consultations
• Telephone and online consultations
• Home visits where appropriate
• Participation in practice meetings and clinical governance activities
• Supporting the ongoing development of high-quality patient services

Person Specification

Qualifications

Essential

• Fully qualified GP with current GMC registration and licence to practice.
• Included on the NHS Performers List.
• Excellent communication and interpersonal skills.
• Commitment to delivering high-quality, patient-centred care.
• Ability to work effectively as part of a multidisciplinary team.
• Good organisational and time management skills.
• Commitment to professional development and clinical governance.
• Focused on general practice primary care, and the treatment of patients.
• Able to work in the UK without additional licence / sponsorship.
• Experienced in the use of SystmOne.

Desirable

• Experience using Systm Connect.
• Interest in service development or a clinical special interest.
• Experience in mentoring / supervising teaching trainees / students.
• Understanding of QOF and wider NHS primary care priorities.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Westbrook Medical Centre

Address

Westbrook Medical Centre

301-302 Westbrook Centre

Westbrook

Warrington

Cheshire

WA5 8UF

United Kingdom

Employer's website

https://www.westbrookmedicalcentre.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

About you

We are seeking an experienced medical leader who can demonstrate:

• Specialist registration and experience as a General Practitioner.
• Significant experience of working with community services.
• A strong track record of delivering improvements in quality, patient safety and patient experience.
• Experience of working at senior level across complex healthcare organisations and systems.
• Exceptional leadership, engagement and influencing skills.
• Experience of managing change and leading service transformation.
• A commitment to developing community medical services.
• Strong partnership working skills across health, social care and voluntary sector organisations.
• The ability to inspire teams and create a culture of continuous improvement and clinical excellence.

You will be a credible practitioner and leader within community services and a passion for delivering outstanding care for patients and communities.

Person Specification

Our Values

Essential

• We are Kind
• We are Open
• We are Inclusive

Qualifications

Essential

• Registered as General practitioner with the General Medical Council
• Satisfactory record of continuous professional development
• Experience of clinical leadership and of participation in service development opportunities

Desirable

• Management qualification

Knowledge & Experience

Essential

• A current or previous management role

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Mersey and West Lancashire Teaching Hospitals NHS Trust

Address

Whiston Hospital

Warrington Road

Prescot

L35 5DR

United Kingdom

Employer's website

https://www.merseywestlancs.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Duties of the role include, but are not limited to:

• Provide general healthcare to all registered patients during normal practice hours. Provide primary care emergency treatment to any patient who may require this within the Establishment.

• Maximise the levels of health, wellbeing and employability of Service personnel to ensure the needs of the single Services are met. Undertake mandatory medical examinations and provide appropriate occupational healthcare and advice, and all supporting administrative duties.

• Appropriately supervise the management of communicable diseases, including monitoring and reporting through single Service chains.

• Provide emergency treatment and accident reporting for Ministry of Defence (MOD) civilian staff. Liaise with the Practice Manager (PM) on all matters of service administration. Be familiar with relevant major incident and infectious disease outbreak plans. Have a working knowledge of and be actively involved in clinical governance. Participate in audit, in accordance with both personal and practice development plans.

Please see the attached job description and person specification for further information.

Selection Process:

At application stage you will be assessed against Experience:

• Candidates will be required to provide CV details to include job history and previous skills and experience.
• Please provide information of how you meet the criteria set out in the Job Description. You may wish to further include examples of how you have tackled similar tasks or demonstrated the skills outlined in the job advert.

Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance attached for more information on appropriate and inappropriate use.

At interview you will be assessed against the following Behaviours:

• Leadership
• Changing and Improving
• Working Together
• Communicating and Influencing
• Managing a Quality Service
• Delivering at Pace

Please see the link attached to our YouTube channel for advice preparing your best responses with some hints and tips on answering behaviour-based questions. Hints and tips such as: Your behaviours can be based on situations from work, volunteering or home; match your situation to the behaviour requested and how to use your 250-word limit.

The interview may consist of a mix of direct questions and clinical situation-based scenarios.

Interviews will be held on a date to be confirmed.

The sift will be completed within 10 working days of the vacancy closing date.

There will be no reimbursement for any travel expenses for the interview.

Please note the salary will be pro-rata where part time hours are undertaken.

All employees joining Ministry of Defence who are new to the Civil Service will be subject to a 6-month probation period (unless otherwise advised) effective from the employment start date.

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is SC.

If found successful for this position, you will be required to provide evidence of your immunity to Hepatitis B. Please note that evidence of your vaccination is not a proof of your immunity, but your serology levels will be required. Failure to provide sufficient evidence may result in the offer of employment being withdrawn.

To be considered for this role, qualifications and memberships detailed must be held in full, prior to submitting your application.

The post does NOT offer relocation expenses (move of home, excess fares or temporary transfer). Non-Standard move applicants will be eligible for the full package, subject to eligibility.

As a result of the changes to the UK immigration rules which came into effect on 1 January 2021, the Ministry of Defence will only offer sponsorship for a skilled worker visa under the points-based system, where a role has been deemed to be business critical. This role does not meet that category, and we will not sponsor a visa. It is therefore NOT open to applications from those who will require sponsorship under the points-based system.

Should you apply for this role and be found to require sponsorship, your application will be rejected, and any provisional offer of employment withdrawn.

This vacancy is part of the A Great Place to Work for Veterans initiative. https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

There may be occasions where it is not practicable or appropriate to interview all DCS candidates that meet the minimum criteria for the job. For example, in certain recruitment situations such as a high volume of applications, seasonal demand, or peak periods, the employer may wish to limit the overall number of interviews offered to both DCS and non-DCS applicants.

If you need to advise us that you need additional help or reasonable adjustments for the recruitment process, please contact [email protected].

The Ministry of Defence requires all candidates who are successful at interview to declare any outside interests. These declarations will be discussed with successful candidates following the interview process and before a formal offer of employment is made, as some outside interests may not be compatible with MOD civilian roles. This will not, in the majority of cases, prevent employment in MOD, but it is a measure that must be taken to ensure that appropriate mitigations can be put in place to manage any potential, perceived or actual conflicts of interest from the first day of employment.

The Ministry of Defence adopts a zero-tolerance approach to unacceptable behaviours, which includes bullying, harassment, sexual harassment, discrimination, and victimisation. You will not be eligible and will not be considered for this post if you have been dismissed from a role for such unacceptable behaviours within the last five years. This will also apply if you resign or otherwise leave a role but, because of an adverse decision, would have been dismissed for gross misconduct had you continued in that employment. Pre-employment checks will be carried out.

The Ministry of Defence is committed to providing a safe and healthy working environment for its staff which includes educating them on the benefits of not smoking, protecting them from the harmful effects of second-hand smoke and supporting those who want to give up smoking. Under the Smoke-Free Working Environment policy, Smoking and the use of all tobacco products (including combustible and chewing tobacco products) will not be permitted anywhere in the Defence working environment. The policy is Whole Force and includes all Defence personnel, contractors, visitors and other non-MOD personnel. All applicants seeking, considering, or accepting employment with the Ministry of Defence should be aware of this policy and that it is already in place at a number of Defence Establishments.

Person Specification

Registration Details

Essential

• Please provide your General Medical Council Registration number.
• You are required to be registered with the relevant professional body, as detailed in the advert, prior to submitting your application.
• Your application will not progress should you fail to provide a valid membership registration number.

Behaviour Statement

Essential

• Have you been dismissed for gross misconduct relating to bullying, harassment, discrimination or victimisation from any role in the past five years, or resigned or otherwise left a role but would have been dismissed for such gross misconduct because of an adverse decision, had you continued in that employment?
• Please respond with Yes or No as appropriate.

Qualifications

Essential

• Full registration with the General Medical Council (inc. licence to practice)
• On the GMC GP (General Practitioner) Register

Desirable

• Current / recent clinical experience within Occupational Health.

Provide a CV

Essential

• Please copy and paste your full CV as your response to this question- you will not be able to upload your CV as an attachment.
• Please ensure to refer to the essential criteria where applicable as your application may be rejected should insufficient information to shortlist be included.
• Please use double spacing where possible.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Ministry of Defence (Defence Medical Services)

Address

Abingdon Medical Centre

Benson Group Medical Practice

Dalton Barracks

Abingdon

OX13 6JB

United Kingdom

Employer's website

https://www.gov.uk/government/organisations/ministry-of-defence (Opens in a new tab)

Job description

Job responsibilities

You will be part of a strong, well supported nursing team who work incredibly hard to support the patients with their long term conditions. You will be responsible for seeing patients for routine reviews, cervical screening, vaccinations, health checks, provide advice on disease prevention along with administration duties.

Person Specification

Qualifications

Essential

• You MUST be a qualified Nurse and worked in Primary Care previously.

Desirable

• Knowledge of SystmOne

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

The Grove Medical Centre

Address

Grove Road

Felixstowe

IP11 9GA

United Kingdom

Employer's website

https://www.grovemcfelixstowe.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

As a Healthcare Assistant, you will play a vital role in supporting the clinical team by:

Delivering safe and effective patient care under the supervision of practice nurses and GPs.

Conducting basic clinical procedures, such as venepuncture, ECGs, and health checks.

Assisting with the management of chronic disease reviews.

Supporting patients with lifestyle advice and preventative care.

Handling specimens and diagnostic testing as per clinical guidelines.

Maintaining infection control procedures and ensuring all clinical areas are well-stocked.

Accurately documenting clinical data and patient interactions in electronic records.

The role requires a proactive, caring, and professional approach to patient care, ensuring a high standard of service at all times.

Person Specification

Experience

Essential

• Experience in phlebotomy - Essential
• Experience in conducting ECG's
• Strong communication and patient interaction skills. Ability to work independently and as part of a team.

Desirable

• IT literacy, with experience using EMIS. Understanding of infection control, confidentiality, and safeguarding protolcols.

Qualifications

Essential

• NVQ Level 2 or 3 in Health and Social Care (or equivalent qualification/experience).

Desirable

• Previous experience as a Healthcare Assistant in a GP surgery.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Layton Medical Centre

Address

200 Kingscote Drive

Blackpool

FY3 7EN

United Kingdom

Employer's website

https://www.laytonmedicalcentre.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Please ensure you have read through the attached Job Description and Person Specification before submitting your application.

Advertising date: 14th September 2026

Closing date: 9th October 2026

Shortlisting date: 12th October 2026

Proposed Interview date: 20th October 2026

Please note, this post may close earlier than advertised if a sufficient number of applications are received.

Person Specification

Qualifications

Essential

• Full GMC registration at the time of application
• MBBS or equivalent medical qualification
• MRCS (UK) or equivalent medical qualification
• FRCS (Plast) or equivalent
• Valid Advanced Trauma Life Support (ATLS) Provider Status

Desirable

• Member BAPRAS

Knowledge & Experience & Skills

Essential

• Evidence of achievement of competencies by time of appointment in line with GMC standards/Good Medical Practice including: oGood clinical care oMaintaining good medical practice oGood relationships and communication with patients oGood working relationships with colleagues oGood teaching and training oProfessional behaviour and probity Delivery of good acute clinical care
• Demonstrate skills in written and spoken English that are adequate to enable effective communication about medical topics with patients and colleagues
• Appropriate knowledge base and ability to apply sound clinical judgement to problems.
• Experience in management of skin cancer with special interest in head and neck oncology
• Demonstrates the necessary range, depth, and breadth of competencies suitable for a Skin Cancer or Head and Neck Oncology post
• Evidence the number of independent SNLB's, groin, axilla and neck dissections performed
• In depth knowledge and experience in skin cancer and head & neck surgery.
• Evidence of appropriate teaching experience within the last 3 years
• Demonstrates clarity in written/spoken communication & capacity to adapt language as appropriate to the situation
• Able to build rapport, listen, persuade & negotiate
• Capacity to use logical/lateral thinking to solve problems/make decisions
• Capacity to work effectively with others
• Able to work in multi-professional teams
• Able to supervise junior medical staff
• Capacity to take in others' perspectives and treat others with understanding
• Sees patients as people
• Capacity to manage/prioritise time and information effectively
• Capacity to prioritise own workload.
• Basic IT skills
• Capacity to monitor developing situations and anticipate issues
• Capacity to operate under pressure. Demonstrates initiative & resilience to cope with changing circumstances

Desirable

• Fellowship in Skin Cancer
• Fellowship in Head and Neck Oncology
• Demonstrates ability to undertake robust audit / research within team structure within the last 3 years.
• Evidence of relevant research e.g. presentations, publications in peer reviewed journals within the last 3 years relevant to plastic surgery and skin cancer surgery
• Evidence of relevant academic achievements, e.g. degrees, awards, in the last 3 years

Other

Essential

• Capacity to take responsibility for own actions.
• Demonstrates respect for all.
• Is up to date and fit to practise safely
• Ability to provide complete details of employment history
• ALL sections of application form FULLY completed according to written guidelines

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Mersey and West Lancashire Teaching Hospitals NHS Trust

Address

Whiston

Warrington Road

Prescot

L35 5DR

United Kingdom

Employer's website

https://www.merseywestlancs.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job description and person specification

Job title

Recently Qualified GP or GP

Line manager

Clinical Director/Director of Operations

Accountable to

Clinical Director

Hours per week

4 sessions

Job summary

The post holder is a GP who acts within their professional boundaries, working within a general practice setting.

A GP is required to work as an autonomous practitioner, responsible for the provision of medical services to the practice population, delivering an excellent standard of clinical care whilst complying with the contract. Furthermore, the post holder will adhere to the GMC standards for good medical practice, contributing to the effective management of the practice, leading by example, maintaining a positive, collaborative working relationship with the multidisciplinary team.

Mission statement

Our aim is, as a Network, to work with our population and community to

ensure care is responsive, accessible and which involves them at its core.

We will be bold and innovative in our outlook to tackle inequalities in a

way which is sustainable, supports our member practices and provides

our workforce with the sense of purpose and pride they deserve.

Generic responsibilities

All staff have a duty to conform to the following:

Equality, Diversity and Inclusion (ED&I)

A good attitude and positive action towards Equality Diversity & Inclusion (ED&I) creates an environment where all individuals can achieve their full potential. Creating such an environment is important for three reasons it improves operational effectiveness, it is morally the right thing to do and it is required by law.

Patients and their families have the right to be treated fairly and be routinely involved in decisions about their treatment and care. They can expect to be treated with dignity and respect and will not be discriminated against on any grounds including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Patients have a responsibility to treat other patients and our staff with dignity and respect.

Staff have the right to be treated fairly in recruitment and career progression. Staff can expect to work in an environment where diversity is valued, and equality of opportunity is promoted. Staff will not be discriminated against on any grounds including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation.

Staff have a responsibility to ensure that they treat our patients and their colleagues with dignity and respect.

Safety, Health, Environment and Fire (SHEF)

This organisation is committed to supporting and promoting opportunities for staff to maintain their health, wellbeing and safety.

The post holder is to manage and assess risk within the areas of responsibility, ensuring adequate measures are in place to protect staff and patients and monitor work areas and practices to ensure they are safe and free from hazards and conform to health, safety and security legislation, policies, procedures and guidelines.

All personnel are to comply with the:

Health and Safety at Work Act 1974

Environmental Protection Act 1990

Environment Act 1995

Fire Precautions (workplace) Regulations 1999

Other statutory legislation which may be brought to the post holders attention.

Confidentiality

This organisation is committed to maintaining an outstanding confidential service. Patients entrust and permit us to collect and retain sensitive information relating to their health and other matters, pertaining to their care. They do so in confidence and have a right to expect all staff will respect their privacy and maintain confidentiality at all times.

It is essential that if, the legal requirements are to be met and the trust of our patients is to be retained that all staff protect patient information and provide a confidential service.

Quality and Continuous Improvement (CI)

To preserve and improve the quality of our output, all personnel are required to think not only of what they do, but how they achieve it. By continually re-examining our processes, we will be able to develop and improve the overall effectiveness of the way we work. The responsibility for this rests with everyone working within the organisation to look for opportunities to improve quality and share good practice.

At this organisation, we continually strive to improve work processes that deliver healthcare with improved results across all areas of our service provision. We promote a culture of continuous improvement where everyone counts, and staff are permitted to make suggestions and contributions to improve our service delivery and enhance patient care.

Staff should interpret national strategies and policies into local implementation strategies that are aligned to the values and culture of general practice.

All staff are to contribute to investigations and root cause analyses whilst participating in serious incident investigations and multidisciplinary case reviews.

Induction

We will provide an induction programme and management will support you throughout the process.

Learning and development

The effective use of training and development is fundamental in ensuring that all staff are equipped with the appropriate skills, knowledge, attitude and competences to perform their role. All staff will be required to partake in and complete mandatory training as directed. It is an expectation for this post holder to assess their own learning needs and undertake learning as appropriate

The post holder will undertake mentorship for team members and disseminate learning and information gained to other team members to share good practice and inform others about current and future developments (e.g., courses and conferences).

The post holder will provide an educational role to patients, carers, families and colleagues in an environment that facilitates learning.

Collaborative working

All staff are to recognise the significance of collaborative working and understand their own role and scope and identify how this may develop over time. Staff are to prioritise their own workload and ensure effective time-management strategies are embedded within the culture of the team.

Teamwork is essential in multidisciplinary environments and the post holder is to work as an effective and responsible team member, supporting others and exploring the mechanisms to develop new ways of working and to work effectively with others to clearly define values, direction and policies impacting upon care delivery.

Effective communication is essential, and all staff must ensure they communicate in a manner which enables the sharing of information in an appropriate manner.

All staff should delegate clearly and appropriately, adopting the principles of safe practice and assessment of competence.

Plans and outcomes by which to measure success should be agreed.

Managing information

All staff should use technology and appropriate software as an aid to management in the planning, implementation and monitoring of care and presenting and communicating information.

Data should be reviewed and processed using accurate SNOMED/read codes in order to ensure easy and accurate information retrieval for monitoring and audit processes.

Service delivery

Staff will be given detailed information during the induction process regarding policy and procedure.

The post holder must adhere to the information contained within the organisations policies and regional directives, ensuring protocols are always adhered to.

Person Specification

Experience

Essential

• Experience of working in a primary care environment
• Experience of continued professional development
• Experience of QOF and clinical audit
• General understanding of the primary care contract

Desirable

• Experience of medicines management
• Experience of ICB initiatives

Qualifications

Essential

• Qualified GP
• Vocational Training Certificate or equivalent JCPTGP
• General Practitioner Certificate of Completion of Training CCT

Desirable

• MRCGP

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Epsom Primary Care Network

Address

Derby Medical Centre

8 Derby Square

Epsom

Surrey

KT19 8AG

United Kingdom

Employer's website

https://epsompcn.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Essential

Desirable

Academic/Vocational Qualifications

Good General Education

Qualified in Phlebotomy

Qualified to NVQ level 3

Experience

Experience within a health care setting

Experience in GP Practice

Knowledge/Skills

Ability to provide quality care

Good interpersonal and communication skills

Good organisational skills

Good team working skills

Effective time management skills

Ability to work independently following verbal or written instructions

Adaptable to change

Computer literate

Basic IT Skills

Able to use System one.

Skills in Phlebotomy, ECGs, Patient Health Checks, Blood Pressures

Basic first aid knowledge

Health and safety awareness

Awareness of Blood Borne Viruses

Experience in wound care, including leg ulcer management, and compression bandaging.

Experience in minor surgery.

Qualities/Attributes

An understanding, acceptance and adherence to the need for strict confidentiality

Able to work on own initiative

Able to work under pressure and remain calm

Flexible and adaptable

Aware of own limitations

Keen to develop

Special requirements of post

Provide cover for absence of other HCA when required

Job Description Healthcare Assistant

Purpose: To assist the GPs and practice nurse team in the service and delivery of the care management of the practice population Responsible to: Senior practice nurses, practice manager and, ultimately, the GP Partners.

Job summary

The post holder works under indirect supervision of the practice nurse team leader and undertakes task and duties delegated by the practice nurse team leader or a suitably qualified regulated professional. They will work collaboratively with the general practice team to meet the needs of patients, following policy and procedures.

Key responsibilities

Communication

• Communicate effectively with other team members
• Communicate effectively with patients and carers, recognising their needs for alternative methods of communication

Personal and people development

• Take responsibility for own developmental learning and performance, including participating in supervision
• Take responsibility for maintaining a record of own personal development
• Work with management on any new training requirements
• To recognise and understand the roles and responsibilities of individuals working in the primary health care team
• Be aware of the legal issues pertinent to the role of a basic HCA

Health, safety and security

• Use the personal security systems within the workplace according to practice guidelines
• Identify the risks involved in work activities and undertake them in a way that manages the risks
• Use appropriate infection control procedures and maintain work areas in each clinical room so that they are clean, safe and free from hazards reporting of any potential risks identified, including:

1. hand washing
2. universal hygiene procedures
3. collection and handling of laboratory specimens
4. segregation and disposal of waste materials
5. decontamination of instruments and clinical equipment
6. reporting and treatment of sharps injuries
7. dealing with blood and body fluid spillages
8. Assist patients and colleagues in adopting sound infection control measures

• Understand and apply the principles of the cold chain
• Ensure safe storage, rotation and disposal of vaccines and drugs within area of responsibility
• Know the general principles of first aid and resuscitation to be able to undertake initial actions as appropriate
• Be aware of statutory child health procedures and statutory local guidance and referral criteria
• Know the health and safety policies and procedures within the workplace, including fire procedures, maintaining documentation, monitoring and maintaining of equipment and furniture within your area of responsibility
• Use the computer monitor safely
• Be able to identify the risks to health of microbiological and chemical hazards within the working environment according to the Control of Substances Hazardous to Health

Service improvement

• Be aware of and, if appropriate, assist in current clinical audit
• Work with colleagues in the team on the development of current and new services and other initiatives
• Deal with requests from patients and clinical staff for health information leaflets

Quality

• Alert other team members to issues of quality and risk in the care of patients
• Ensure own actions are consistent with clinical governance systems
• Practice in accordance with agreed standards of care
• Enable patients to access appropriate professionals in the team
• Ensure stock items under your control are ordered and available in the treatment and consulting rooms
• Know how clinical governance affects the HCA role and bring to the attention of more senior staff any specific risk situation
• Know the practice's policies, especially the whistle-blowing policy, available in the practice staff handbook
• Be able to manage your own time effectively

Equality and diversity

• Act in ways that recognise the importance of people's rights, interpreting them in a way that is consistent with procedures
• Respect the privacy, dignity, needs and beliefs of patients and carers
• Understand basic legal and communication issues regarding child abuse, family violence, vulnerable adults, substance abuse and addictive behaviour
• Act as a chaperone

Clinical skills health and well-being

• Undertake, record and follow guidelines for the tasks for which you have received appropriate training:
• Urinalysis and preparation of specimens for investigation by the pathology laboratories
• Measuring and recording following physiological measurements in routine presentations, and for pre medical checks:

1. Blood Pressure
2. Pulse Rate And Rhythm
3. Temperature
4. Height And Weight - Body Mass Index
5. ECG
6. New patient checks

• Prepare and maintain environments and equipment before, during and after patient care interventions
• Assist in raising awareness of health and well-being, and how it can be promoted
• Give accurate and appropriate information to patients and groups within own competence

Information processes

• Record information and activities undertaken with patients and carers in an accurate and timely fashion using manual or computer systems as appropriate
• Maintain confidentiality or information relating to patients, relatives, staff and the practice
• Take the necessary precautions when transmitting information

Person Specification

Qualifications

Essential

• NVQ Level 3 in Health and Social Care (or equivalent).
• Good standard of general education, including GCSE (or equivalent) in English and Maths.
• Qualified in Phlebotomy with experience.
• Experience working within a healthcare setting.
• Competent in undertaking venepuncture/phlebotomy.
• Good interpersonal and communication skills.
• Good organisational and time management skills.
• Ability to provide high-quality patient care.
• Ability to work effectively as part of a team.
• Ability to work independently following verbal or written instructions.
• Basic IT skills and computer literacy.
• Skills in carrying out patient observations, including blood pressure, height, weight and health checks.
• Understanding of patient confidentiality and data protection.
• Awareness of health and safety requirements within a clinical environment.
• Flexible and adaptable approach to work.
• Ability to remain calm and effective under pressure.
• Willingness to provide cover for other HCAs where required.

Desirable

• Previous experience working in a GP Practice.
• Experience using SystmOne.
• Experience undertaking NHS Health Checks and new patient health checks.
• Experience in wound care, including leg ulcer management and compression bandaging.
• Experience assisting with minor surgery procedures.
• Basic first aid qualification.
• Knowledge of blood borne viruses.
• Commitment to ongoing professional development

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Albany House Medical Centre

Address

3 Queen Street

Wellingborough

Northants

NN8 4RW

United Kingdom

Employer's website

https://www.albanyhousemedicalcentre.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

SUMMARY:

The post holder is responsible for assisting the nurses, ensuring the delivery of safe and effective nursing services to the whole practice population. As a member of the clinical nursing team the post holder is responsible for his/her own practice, whilst being accountable to the senior trained nurse on duty.

Main duties/Responsibilities:

The post holder will work collaboratively with the general practice team to meet the needs of patients, supporting the delivery of policy and procedures whilst managing their own workload to deliver the practice priorities. Clinically, the focus of the role is to undertake clinical activities within the clinical team as requested. Eg. ECGs, health checks, dressings and wound care etc, as delegated by the practice nurse on duty and according to training and competencies. The role will also be evolving as the balance of care shifts from hospital to general practice.

The post holder will work collaboratively with the general practice team to meet the needs of patients, supporting the delivery of policy and procedures whilst managing their own workload to deliver the practice priorities. Clinically, the focus of the role is to undertake clinical activities within the clinical team as requested. Eg. ECGs, health checks, dressings and wound care etc, as delegated by the practice nurse on duty and according to training and competencies. The role will also be evolving as the balance of care shifts from hospital to general practice.

CLINICAL

• Support and monitor patients during nebulisation therapy
• Assist clinicians in minor surgery and coil fitting
• Perform basic dressing changes according to a nursing care plan
• Undertake Phlebotomy for individual patients.
• Undertake screening and diagnostic procedures, promoting and being involved in Health Education activity e.g. height, weight, BP.
• Processing of samples e.g. urine.
• Administer First Aid
• Receive and refer patients to trained nurses when appropriate
• Understand and adhere to the Policies and Procedures of the Practice
• Update the computer by coding activities appropriately and at the time of the consultation using templates where appropriate. Comply with computer based information requirements
• Ensure all items of equipment are maintained in good order, and ensure that all procedures for reporting hazards or unsafe equipment are known, understood and carried out by all staff in the nursing team
• Participate in a duty rota system within the clinical team to ensure the service requirements are met
• Ensure economical and careful use of property and resources within the clinical team are used economically and effectively, including ordering of dressings and other surgery equipment.
• Provide cover for colleagues by undertaking extra shifts when required.

COMMUNICATION

• Utilise and demonstrate sensitive communication styles, to ensure patients are fully informed and consent to treatment
• Communicate effectively with patients and carers, recognising the need for alternative methods of communication to overcome different levels of understanding, cultural background and preferred ways of communicating
• Utilise communication skills to support patients to adhere to prescribed treatment regimen
• Anticipate barriers to communication and take action to improve communication
• Estimate and maintain effective communication with individuals and groups within the practice environment and with external stakeholders
• Act as an advocate when representing the patients and colleagues viewpoints to others

QUALITY

• Produce accurate, contemporaneous and complete records of patient consultation, consistent with legislation, policies and procedures
• Prioritise, organise and manage own workload in a manner that maintains and promotes quality
• Assess effectiveness of care delivery through self and peer review, benchmarking and formal evaluation
• In partnership with the clinical team, collaborate on improving the quality of health care, responding to local and national policies and initiatives as appropriate
• Support and participate in shared learning across the practice and wider organisation
• Participate in team meetings.

• Understand and apply legal policy that supports the identification of vulnerable and abused children and adults, being aware of statutory child/vulnerable adult health procedure and local guidance
• Work within policies relating to domestic violence, vulnerable adults, substance abuse and addictive behaviour, and refer as appropriate

PERSONAL AND PEOPLE DEVELOPMENT

• Take responsibility for own development, learning and performance participating in acting as a positive role model
• Encourage others to make realistic self-assessment of their application of knowledge and skills, challenging complacency and actions that are not in the interest of the public and/or users of services
• Participate in planning and implementing changes within the area of care and responsibility
• Contribute and participate in the development of local guidelines, protocols and standards
• Participate in the engagement of practice-based commissioning or similar initiatives
• Keep up-to-date with new developments locally and nationally identifying those that will enhance the teams work
• Ensure awareness of sources of support and guidance and provide information in an acceptable format to all patients, recognising any difficulties and referring to the trained nurse where appropriate.

TEAMWORKING

• Understand own role and scope in the organisation and identify how this may develop over time
• Work as an effective and responsible team member, supporting others and exploring the mechanisms to develop new ways of working
• Ensure clear understanding and utilisation of referral mechanisms within the practice
• Accept delegation from nurses, prioritise own workload and ensure effective time-management strategies are embedded in own practice
• Work effectively with others to clearly define values, direction and policies impacting upon care delivery
• Participate in team activities that create opportunities to improve patient care
• Participate in and support local projects as agreed with the practice management team

MANAGEMENT OF RISK

• Manage and assess risk within the areas of responsibility, ensuring adequate measures are in place to protect staff and patients
• Monitor work areas and practices to ensure they are safe and free from hazards and conform to health, safety and security legislation, policies, procedures and guidelines
• Undertake mandatory and statutory training
• Apply infection control measures within the practice according to local and national guidelines
• Apply policies that reduce environmental health risks, are culturally sensitive and increase access to health care for all
• Participate in the local implementation strategies that are aligned to the values and culture of general practice

ADDITIONAL RESPONSIBILITY

• Attend training courses identified as essential or beneficial to the role and take responsibility for identifying own learning needs.
• Ensure all significant events are reported.
• Maintain records of specific adverse incidents, complaints and near misses.

Person Specification

Qualifications

Essential

• Experience of working in a healthcare environment
• Educated to GCSE Standard or Equivalent
• Demonstrates a basic understanding of the needs of the patient and the role of the HCA
• Willing to develop clinical skills and competency relevant to the role e.g phlebotomy skills

Desirable

• Has completed recognised course in Phlebotomy
• NVQ Level 3
• Awareness of local and national health policy
• Awareness of issues within the wider health economy
• Emis Web experience

Experience

Essential

• Minimum of two years experience in health care setting

Desirable

• Experience of working in General Practice

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Star Lane Medical Centre

Address

121 Star Lane

Canning Town

Newham

E16 4QH

United Kingdom

Employer's website

https://www.starlanemedicalcentre.nhs.uk (Opens in a new tab)

Job description

Job responsibilities

Job Summary:

The purpose of the role is to:

- Offer general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

- Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way

- Undertake a variety of administrative duties to assist in the smooth running of the Practice which may include the provision of secretarial and clerical support to clinical staff and other members of the Practice team

- Facilitate effective communication between patients, members the primary health care team, secondary care and other associated healthcare agencies

Duties and Responsibilities:

The duties and responsibilities to be undertaken by members of the Practice administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Practice Manager or Deputy Practice Manager, dependent on current and evolving Practice workload and staffing levels:

- Opening up / locking-up of Practice premises and maintaining security in accordance with Practice protocols when on rota

- Maintaining and monitoring the Practice electronic appointments system request system (askmyGP)

- Care navigating patients to the appropriate clinician or external agency

- Processing face-to-face and telephone requests for appointments, home visits and telephone advice calls and ensuring callers are directed to the appropriate healthcare professional

- Processing and distributing incoming (and outgoing) mail

- Taking messages and passing on information

- Filing and retrieving paperwork

- Processing repeat prescriptions in accordance with Practice guidelines

- Computer data entry / data allocation and collation; processing and recording information in accordance with Practice procedures

- Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers

- Re-stock consulting rooms with forms as required

- Providing clerical assistance to Practice and Trust staff as required from time to time, including word / data processing, filing, photocopying and scanning

- Ordering, re-ordering and monitoring of stationery and other supplies if required

- Keeping the reception area, notice boards and leaflet dispensers tidy and free from obstructions and clutter as necessary

Confidentiality:

-In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately

- In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential

- Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include:

- Using personal security systems within the workplace according to Practice guidelines

- Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks

- Making effective use of training to update knowledge and skills

- Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards

- Reporting potential risks identified

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

- Acting in a way that recognises the importance of people's rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation

- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

- Behaving in a manner, which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal / Professional Development:

The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:

- Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and / or professional development

- Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

- Undertaking courses as directed by the Practice Manager where required in order to carry out normal duties

Quality:

The post-holder will strive to maintain quality within the Practice, and will:

- Alert other team members to issues of quality and risk

- Assess own performance and take accountability for own actions, either directly or under supervision

- Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team's performance

- Work effectively with individuals in other agencies to meet patient's needs

- Effectively manage own time, workload and resources

Communication:

The post-holder should recognise the importance of effective communication within the team and will strive to:

- Communicate effectively with other team members

- Communicate effectively with patients and carers

- Recognise people's needs for alternative methods of communication and respond accordingly

Contribution to the Implementation of Services:

The post-holder will:

- Apply Practice policies, standards and guidance

- Discuss with other members of the team how the policies, standards and guidelines will affect own work

- Participate in audit where appropriate

Person Specification

Qualifications

Essential

• GCSE grade A to C in English and Maths

Knowledge and Skills

Essential

• Ability to provide quality care
• Good interpersonal and communication skills
• Basic IT skills

Experience

Desirable

• Experience of working in primary care
• Experience of working in a GP practice

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Grove Medical Centre

Address

The Grove Medical Centre

6 Uplands Terrace

Uplands

Swansea

SA2 0GU

United Kingdom

Employer's website

https://www.grovemedicalcentre.wales.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Walkden Medical Centre, a longestablished and welcoming GP practice in Worsley, Manchester, is seeking an motivated and proactive Practice Administration Coordinator to join our team.

In this pivotal role, you will work closely with the Practice Manager and wider team to deliver a timely, responsive and highquality administrative service. You will help ensure the smooth running of business, clinical and patient-facing operations, while contributing to a positive team culture and the ongoing development of the practice.

Main duties of the job

• Clinical Administration Support Carry out a range of back office clinical admin tasks to support the wider team and ensure smooth day to day operations.

• Clinical System Administration Act as the practice administrator for EMIS and coordinate IT software and hardware issues in collaboration with Shared Services..Assist with user access for EMIS, Docman, ICE and other digital platforms.

• Medical Notes Summarising and coding Medical notes summarising and coding in EMIS.

• Contract & Service Delivery Support Assist the Practice Manager with delivery of Direct, National and Local Enhanced Services, QoF, GP contract requirements and PCN indicators.

• Regulatory Compliance Support the Practice Manager in maintaining compliance with health and safety, infection control, CQC, GDPR and other NHS regulatory frameworks.

• Performance Auditing Produce performance audits for admin and reception teams to drive continuous improvement.

• Workflow & Inbox Oversight Oversee workflow processes and manage the shared practice email inbox.

• Premises & Maintenance Coordination Report and resolve premises maintenance issues and support scheduling for safety and compliance tasks.

Person Specification

Qualifications

Essential

• GCSE grade A to C in English and Maths
• Qualified to NVQ level 2

Desirable

• Formal qualification in IT (e.g. CLAIT, ECDL)

Experience

Essential

• Excellent customer service skills and able to deal with patients in a polite, professional and caring manner. You must have the ability to work as part of a team in a fast-paced environment, remain calm under pressure and be able to multi-task and show initiative. Excellent customer service skills with the ability to deal with patients in a polite, professional, and compassionate manner. The successful candidate will be able to work effectively as part of a multidisciplinary team within a busy GP practice, remaining calm under pressure, managing competing priorities, and demonstrating initiative when required. Strong communication and IT skills are essential, with previous experience of EMIS Web, Docman, and GP practice administrative systems being highly desirable. The role requires accuracy, attention to detail, and the ability to process clinical and administrative workflows efficiently while maintaining patient confidentiality at all times.

Desirable

• Experience of managing admin/reception teams and multidisciplinary services in a GP practice in the UK

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Walkden Medical Centre

Address

2 Hodge Road

Worsley

Manchester

M28 3AT

United Kingdom

Employer's website

https://www.walkdenmedicalcentre.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job Responsibilities include:

• Answering the telephone, taking messages, and passing them on appropriately.
• Manage the reception desk ensuring surgeries run smoothly and efficiently.
• Processing all requests for repeat prescriptions in accordance with practice guidelines.
• Checking patients records and issuing reminders for long term condition reviews/blood tests etc.

To provide point of contact for patients and act as a focal point of communication between patients, Doctors and other members of the Primary Health Care Team.

• Be able to cover all reception/administration tasks as necessary.
• Process appointment requests by telephone and in person.
• Process on-line consultations and messages from AccuRx.
• Taking requests for home visits and ensure they are recorded and processed correctly.
• Liaise with hospitals, primary health care team, social services, etc.
• Computer data entry updating patient records.
• Maintaining confidentiality at all times.
• Receive patients and visitors courteously and efficiently.
• To have a thorough knowledge of all Practice procedures and policies.
• To work in accordance with written protocols.
• Any other tasks allocated by Practice Manager, GPs, Senior Receptionist

Person Specification

Experience

Essential

• We are looking for an enthusiastic, experienced and reliable team member to join our friendly and helpful reception team.
• The ideal candidate should have excellent customer service skills and deal with patients in a polite, professional and caring manner. You must have the ability to work as part of a team in a fast-paced environment, remain calm under pressure and be able to multi-task and show initiative.
• Excellent IT (preferably in EMIS Web) and communication skills are required.

Desirable

• Previous experience working within a GP practice, with proficiency in EMIS Web, DOCMAN and AccuRx.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Walkden Medical Centre

Address

2 Hodge Road

Worsley

Manchester

M28 3AT

United Kingdom

Employer's website

https://www.walkdenmedicalcentre.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Greet Patients in person, working to put them at ease and giving any explanations within your competency

Signpost Patients to the correct service to ensure that they receive the right care first time

Make and change appointments as required

Work with the Practice information recording systems and computer systems in maintaining clinical records

Handle payments to the Practice by cash, card, cheque and bank transfer ensuring accurate records are maintained

Report all significant events, including near misses for inclusion in the Practice Risk Register

Practice the highest standards of confidentiality when dealing with all aspects of Patient Information

Participate in the maintenance of the complaints system at the Practice and in resolving complaints to improve service

Person Specification

Qualifications

Desirable

• A good standard of General Education including English and Maths at GCSE C or above

Experience

Essential

• Good understanding of Information Technology
• English Language, both spoken and written
• Good communication skills, in person, on the phone and in writing

Desirable

• Use of excel, word and office applications

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Haringey GP Federation

Address

48 Station Road

Wood Green

London

N22 7TY

United Kingdom

Employer's website

https://www.haringeygpfederation.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Greet Patients in person, working to put them at ease and giving any explanations within your competency

Signpost Patients to the correct service to ensure that they receive the right care first time

Make and change appointments as required

Work with the Practice information recording systems and computer systems in maintaining clinical records

Handle payments to the Practice by cash, card, cheque and bank transfer ensuring accurate records are maintained

Report all significant events, including near misses for inclusion in the Practice Risk Register

Practice the highest standards of confidentiality when dealing with all aspects of Patient Information

Participate in the maintenance of the complaints system at the Practice and in resolving complaints to improve service

Person Specification

Qualifications

Desirable

• A good standard of General Education including English and Maths at GCSE C or above

Experience

Essential

• Good understanding of Information Technology
• English Language, both spoken and written
• Good communication skills, in person, on the phone and in writing

Desirable

• Use of excel, word and office applications

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Haringey GP Federation

Address

48 Station Road

Wood Green

London

N22 7TY

United Kingdom

Employer's website

https://www.haringeygpfederation.co.uk/ (Opens in a new tab)