Job description

Job responsibilities

Provide a wide range of reception and administrative support to the multidisciplinary team. Responsibilities include greeting and directing patients, managing the appointment system, handling enquiries, processing information, and acting as the main point of contact for patients and external agencies.

Person Specification

Qualifications

Essential

• Essential
• Good general education (GCSE level or equivalent).
• Evidence of continuing professional development.

Desirable

• Desirable
• Training in customer service, administration, or healthcare support.
• EMIS or TPP SystmOne training.

Experience

Essential

• Experience working in a customer-facing or administrative role.
• Experience handling telephone and face to face enquiries.
• Experience using computer systems for data entry and record keeping.

Desirable

• Previous experience in a GP surgery, NHS, or healthcare environment.
• Experience processing confidential information in line with data protection regulations.
• Experience using clinical systems such as EMIS or SystmOne.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Somercotes Medical Centre

Address

22 Nottingham Road

Somercotes

Alfreton

Derbyshire

DE55 4JJ

United Kingdom

Employer's website

https://www.somercotesmedicalcentre.co.uk (Opens in a new tab)

Job description

Job responsibilities

Are you looking a Practice Nurse looking for an exciting new opportunity?

Cassidy Medical Centre are looking for an Lead Nurse for 37.5 hours per week.

Key duties will include:

• To work closely with the regional nursing, operational and GP team members to ensure all targets are met in line with current guidelines and standards within national service frameworks.
• You will be acting within your professional boundaries, will provide care for the presenting patient from initial history taking, clinical assessment, diagnosis, treatment and evaluation of care. You will demonstrate safe, clinical decision-making and expert care, including assessment and diagnostic skills, for patients within the general practice. Youwill demonstrate critical thinking in the clinical decision-making process. You will work collaboratively with the general practice team to meet the needs of patients, supporting the delivery of policy and procedures, and providing nurse leadership as required. In order to work at this level NMC requirement for advanced practice must be met.
• In addition to the responsibilities above the post holder will support the Regional Lead Nurse and act as a deputy as required to ensure a high level of quality and standards at all times.Will be involved with the implementation and monitoring of all clinical aspects by demonstrating clinical excellence in conjunction with the site clinical lead and assist with the implementation of any nursing / ACHP redesign and quality strategies to ensure a high quality nursing / AHCP team.

Interested? What you will need to be considered:

• First Level UK registered nurse / Registered AHCP with at least 2 years post qualified experience.
• Non-medical Prescriber.
• Demonstrates sound evidence of academic links.
• Extensive clinical experience in Primary Care Health settings and managing nursing teams.
• Understanding of the Lead Role.

What we can offer you as an Lead Nurse:

• Annual salary of up to £48,000 depending on qualifications and experience.
• 27 days annual leave plus bank holidays pro rata.
• 1 weeks paid CPD/study leave pro rata per year as well as in house CPD training sessions tailored to meet your needs.
• Variedopportunities for career development within our wider organisation and a range of other exciting employee benefits such as car benefit scheme, cycle to work schemes, travel season ticket loans, discount cards and employee wellbeing services.

Person Specification

Qualifications

Essential

• First Level UK registered nurse / Registered AHCP with at least 2 years post qualified experience. Non-medical Prescriber. Demonstrates sound evidence of academic links. Extensive clinical experience in Primary Care Health settings and managing nursing teams.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Operose Health

Address

Operose Health

Cassidy Medical Centre

SW6 5PX

United Kingdom

Employer's website

https://www.operosehealth.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

The following are the core responsibilities of the salaried GP. There may be on occasion,a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

a. The delivery of highly effective medical care to the practice population

b. The provision of services commensurate with the GMS contract

c. Generic prescribing adhering to local and national guidance

d. Effective management of long-term conditions

e. Processing of administration in a timely manner, including referrals, repeat and acute prescription requests and other associated administrative tasks

f. On a rotational basis, undertake telephone triage and duty doctor roles

g. Carry out home visits where necessary

h. Maintain accurate clinical records in conjunction with good practice, policy and guidance

i. Working collaboratively, accepting an equal share of the practice workload

j. Adhere to best practice recommended through clinical guidelines and the audit process

k. Contribute to the successful implementation of continuous improvement and quality initiatives within the practice

l. Accept delegated responsibility for a specific area (or areas) or the QOF

m. Attend and contribute effectively to practice meetings as required

n. Contribute effective to the development and maintenance of the practice including; clinical governance, training, financial management and HR

o. Ensure compliance with the appraisal process

p. Prepare and complete the revalidation process

q. Commit to self-learning and instil an ethos of continuing professional development across the practice team

r. Support other members of the clinical team, such as Advanced Nurse Practitioners, Practice Nurses and Health Care Assistants, dealing with queries as they arise

s. Support the training of medical students from all clinical disciplines

t. Support the partners in achieving the strategic aims of the practice, making recommendations to enhance income and reduce expenditure

u. Review and adhere to practice protocols and policies at all times

v. Encourage collaborative working, liaising with all staff regularly, promoting a culture of continuous improvement at all times

Person Specification

Qualifications

Essential

• GMC registration
• Qualified GP

Experience

Essential

• Experience of working in a GP practice

Desirable

• Experience with SystmOne

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Dr Laliwala and Partners

Address

Nightingale Medical Centre

Damson Drive

Peterborough

PE1 4FS

United Kingdom

Employer's website

https://www.wellandmedicalpractice.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Key responsibilities

1. Operational Management & Strategic Planning

Provide overall day-to-day operational leadership of the practice.

Work with the GP Partners to develop and implement the practices strategic objectives and business plans.

Translate strategic priorities into clear operational plans, measurable objectives and deliverable actions.

Ensure the practice operates efficiently, effectively and in accordance with agreed policies and procedures.

Monitor practice performance against key operational, contractual, clinical and financial targets.

Identify opportunities to improve productivity, capacity, access and service delivery.

Lead service redesign and continuous improvement initiatives in response to changing NHS requirements and patient needs.

Develop business continuity and operational resilience plans.

Ensure effective systems are in place for managing premises, facilities, equipment, IT and practice infrastructure.

2. Clinical & Non-Clinical Workforce Management

Provide effective workforce leadership across the full practice team, including:

GPs and GP Partners.

Salaried and locum GPs.

Advanced Nurse Practitioners (ANPs).

Paramedics and other allied clinical professionals.

Nurses, healthcare assistants and other clinical staff.

Reception, administration, secretarial and care navigation teams.

Management and support staff.

Responsibilities include:

Workforce planning and capacity management.

Effective deployment of staff according to service requirements.

Monitoring staffing levels, skill mix, workload and productivity.

Supporting clinical and operational teams to work collaboratively.

Ensuring appropriate role clarity, accountability and reporting structures.

Identifying future workforce requirements and succession planning needs.

3. HR, Employee Relations & Performance Management

Provide leadership for all HR and people-management processes.

Ensure employment practices comply with current employment legislation and NHS requirements.

Manage recruitment, contracts, probation, appraisals, absence, capability and disciplinary processes.

Handle employee relations matters fairly, consistently and confidentially.

Manage performance concerns and implement appropriate improvement or support plans.

Promote a positive culture of accountability, teamwork, inclusion and professional development.

Monitor sickness absence, staff turnover and workforce trends.

Support managers and clinical leads in dealing with complex people-management issues.

Ensure appropriate employment records and HR documentation are maintained.

Ensure the practice complies with relevant NHS contractual, statutory and regulatory requirements.

Maintain effective governance arrangements across the organisation.

Ensure compliance with relevant CQC requirements and standards.

Maintain appropriate policies, procedures, protocols and standard operating procedures.

Ensure compliance with information governance, confidentiality, data protection and records-management requirements.

Support clinical governance and quality-improvement activity in partnership with clinical leads.

Ensure appropriate safeguarding arrangements are maintained.

Monitor compliance with mandatory training, professional registration and required staff checks.

Maintain an effective audit and reporting framework.

Keep the practice informed of changes to NHS policy, contractual requirements and regulatory expectations.

Risk Management

As SIRO (Senior Information Risk Officer), overall responsibility for all aspects of Information Risk for the practice

• Monitoring relevant legal, statutory, and contractual requirements and their implications for the practice, including the consequences of non-compliance.
• Monitoring of work areas and practices to ensure they are safe and free from hazard and that they conform to health and safety legislation.

Ensure that the practices IT resources are maintained to protect the integrity of patients records and compliance with the Data Protection Act.

Ensure that effective safeguards are in place to prevent any type of fraud.

• Compliance with professional and legal requirements and guidelines.
• Delivery of appropriate education and training in health and safety.
• Ensure the practice complies fully with all GDPR regulations.

5. Budget Management & P&L Oversight

Take overall responsibility for the practices financial and budgetary management.

Work with GP Partners and the practices accountant/financial advisers to maintain financial sustainability.

Prepare and monitor annual budgets and cash-flow requirements.

Monitor income, expenditure, staffing costs and operational costs.

Maintain appropriate oversight of the practice Profit & Loss position.

Identify financial risks, cost pressures and opportunities for efficiency.

Ensure appropriate financial controls and authorisation processes are maintained.

Monitor contractual income and ensure appropriate claims and payments are processed.

Provide regular financial reports and management information to the GP Partners.

Support investment and business-case decisions through financial analysis.

6. Recruitment, Induction & Staff Development

Lead effective recruitment and selection processes across the practice.

Develop accurate job descriptions, person specifications and role expectations.

Ensure appropriate pre-employment checks are completed.

Deliver structured induction programmes for new employees.

Ensure new staff understand practice policies, procedures, governance arrangements and expectations.

Maintain a comprehensive mandatory training programme.

Coordinate annual appraisals and personal development planning.

Identify training and development needs across the workforce.

Encourage career development, leadership development and succession planning.

Support a culture of continuous learning and professional improvement.

7. Multidisciplinary Team Leadership

Promote effective collaboration across the practices multidisciplinary workforce.

Facilitate effective communication between clinical and non-clinical teams.

Work closely with GPs, ANPs, paramedics, nurses, pharmacists, healthcare professionals, reception teams, administrators and other members of the wider primary care workforce.

Ensure teams understand shared objectives, responsibilities and performance expectations.

Support multidisciplinary meetings and effective information sharing.

Resolve operational barriers between different professional groups.

Promote a culture of mutual respect, teamwork and shared accountability.

Work collaboratively with the Primary Care Network and wider community, health and social care partners where appropriate.

8. Supplier Management & Procurement

Manage key supplier and contractor relationships.

Ensure procurement represents value for money and meets practice requirements.

Negotiate contracts, pricing and service-level agreements where appropriate.

Monitor supplier performance and resolve service issues.

Maintain appropriate procurement and purchasing controls.

Ensure equipment, clinical supplies, stationery, IT services and other operational requirements are appropriately sourced.

Review contracts regularly and identify opportunities for savings and improved service quality.

Ensure appropriate due diligence and compliance requirements are considered when appointing suppliers.

Person Specification

Qualifications

Essential

• Evidence of a sound education to degree level or equivalent
• Evidence of a commitment to continuing professional development

Desirable

• Relevant Business, Finance or Leadership/Management qualification
• Member of a relevant professional body

Experience

Essential

• 5 years experience of successfully leading and managing teams
• HR, Employment Law, and safe recruitment
• Working in an IT led environment
• Financial management experience of small company accounts
• 5 years experience as a business/senior manager, with knowledge of contract management and small business accounts
• Change management and a driver of change
• Risk assessment and risk management experience
• Management experience in the NHS or in Primary care

Desirable

• Experience of strategic business planning
• Experience of working with regulatory bodies and preparing for inspections

Skills

Essential

• A solutions focused approach to problem solving
• Intelligent with a fast-learning ability
• Effective communication (oral and written) and excellent inter-personal skills
• Approachable with the ability to listen, nurture and empathise
• Delegation and empowerment of staff
• Appropriate IT skills and computer literacy
• Leadership skills, including excellent people management skills
• Strategic management skills to run a well-organised business
• Negotiating and managing conflict
• Able to manage change and cope with pressure
• Networking and facilitation
• Motivational with a growth mindset

Desirable

• Project management
• Change management

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Alvaston Medical Centre

Address

14 Boulton Lane

Alvaston

Derby

Derbyshire

DE24 0GE

United Kingdom

Employer's website

https://www.alvastonmedicalcentre.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Full job description available upon request - main duties of theDocument Management Administratorposition are detailed above.

Person Specification

Personal Qualities

Essential

• Polite and confident
• Flexible and cooperative
• Motivated
• Forward thinker
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Ability to work under pressure

Knowledge and Skills

Essential

• Excellent communication skills (written and oral)
• Strong IT skills, including audio typing
• Clear, polite telephone manner
• Competent in the use of Office and Outlook
• Effective time management (Planning & Organising)
• Ability to work as a team member and autonomously
• Good interpersonal skills
• Problem solving & analytical skills
• Ability to follow policy and procedures
• Ability to recognise and correctly use basic medical terminology when processing documents and workflow tasks
• Ability to follow policy and procedures
• Demonstrates attention to detail while maintaining efficiency in high-volume tasks

Desirable

• EMIS / DOCMAN user skills
• Knowledge of GP practice administrative processes (e.g., workflow, deductions, PCSE processes

Experience

Essential

• Previous administrative experience in a busy office environment

Desirable

• Previous experience in a GP surgery, healthcare, or NHS setting
• Experience of clinical coding and summarising medical records

Other requirements

Essential

• Willingness to undertake further training and development
• Flexibility to work outside of core office hours
• Disclosure Barring Service (DBS) check

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Victoria Medical Centre

Address

Victoria Medical Centre

Victoria Drive

Eastbourne

East Sussex

BN20 8NH

United Kingdom

Employer's website

https://www.victoriamedicalcentre.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Please contact Practice Manager Ali Neilson for full job description / more information about the role.

Person Specification

Experience

Desirable

• Experience of working in a GP practice

Qualifications

Essential

• Registered Paramedic with the Health and Care Professions Council (HCPC).
• Degree or equivalent qualification in Paramedic Science.
• Evidence of continuing professional development.
• 3 years Post registration experience
• Must be a prescriber

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Somerville Medical Centre

Address

69 Gorsey Lane

Wallasey

Merseyside

CH44 4AA

United Kingdom

Employer's website

https://somervillemedicalcentre.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

MAIN DUTIES AND RESPONSIBILITIES

CLINICAL RESPONSIBILITIES

To demonstrate clinical expertise.

To accept & prioritise referrals & autonomously manage a specific caseload without direct supervision, using own judgment & discretion.

Undertake such clinical procedures as necessary in the - management of individualised patient care, demonstrating a high standard of nursing practice.

To actively participate in the development of relevant evidence based clinical guidelines/policies relating to the speciality.

To establish effective working relations with all members of the multi-disciplinary team to promote good communication and a multi-disciplinary approach to patient care.

To ensure accurate and comprehensive consultation records are maintained using appropriate written and electronic documentation.

To collect data and provide essential information in a timely and accurate manner when requested for e.g. audits or monitoring CQC standards.

To ensure that all clinical and non-clinical incidents, including serious incidents are properly reported, - investigated and changes made to avoid recurrence.

To give expert evidence based professional advice to healthcare professionals in primary and secondary patients and relatives, other clinical and non-clinical staff.

Act in accordance with The Code - professional standards of behaviour for nurses and midwives (Nursing and Midwifery Council (NMC) 2015)

RESPONSIBILITY FOR PATIENTS

To respond to highly complex/demanding patient situations.

To lead clinically and professionally, making autonomous decisions in clinics

To attend Home Visits where required.

To assess and diagnose specific symptoms within the scope of their practice, advise medical and nursing staff and /or prescribe medications according to patient's requirements, writing a record in the medical notes and reassessing according to the individual patient needs.

Where appropriate refer patients, who need to see a Haematologist to the Anticoagulation clinic as per clinical protocol.

To ensure communication with patients and significant others are established, ensuring empathy and reassurance regarding, assessment, care and treatment and to ensure informed consent is obtained from patients.

Be accountable at all times for ensuring that safeguards are in place for patients, in particular those adults at risk.

To respect patient's confidentiality, ethnic cultural and spiritual needs.

Observation and recording of vital signs

To ensure that all patients are cared a clean and well-maintained clinical area, ensuring that-all staff are aware that they are directly responsible for cleanliness standards when in charge and escalating issues when necessary.

RESPONSIBILITY FOR LEADING AND MANAGING

To liaise, if required, with other hospital-staff and departments to promote and maintain effective working relationships, ensuring high standards of care and service.

To act as an appropriate and effective role model at all times.

To act as an effective mentor, preceptor and support other staff in performing this role.

To act as a resource, supporting and motivating staff members.

To participate in training needs analysis for own clinical area.

To actively participate in own appraisal/personal development plan with the Practice appraiser.

RESPONSIBILITY FOR POLICY AND SERVICE DEVELOPMENT

Resolve any concerns about levels of care or incidents involving patients escalating to the lead nurse and reporting via the trust's incident reporting system.

RESPONSIBILITY FOR FINANCIAL AND PHYSICAL RESOURCES WHEN ON DUTY

Accountable for general clinical environment-needs, being alert to possible sources of cross-infection, maintaining safe and clear walkways and patient areas, ensure fire exits remain clear and equipment and supplies are stored correctly.

Accountable for the safe custody, storage, usage and; recording of all medication including controlled drugs in accordance with policy.

Accountable for efficient and economical use of department supplies.

RESPONSIBILITY FOR INFORMATION RESOURCES

To be responsible for ensuring confidentiality and safekeeping of patient records.

RESPONSIBILITY FOR RESEARCH, EDUCATION & DEVELOPMENT

To actively participate in the development of relevant evidence based clinical guidelines/policies relating to speciality.

To be aware of the research process and current trends.

In collaboration with the clinical lead, audit agreed clinical guidelines of practice, policies and benchmarks within area of clinical responsibility.

Through the appraisal system, ensures own training needs are identified and mandatory training is kept up to date.

To be responsible for developing and sustaining own knowledge, clinical skills and professional awareness.

GENERAL RESPONSIBILITIES

Infection Control

Infection control is everyone's responsibility. All staff, both clinical and non-clinical, are required to adhere to Infection Prevention and Control policies and procedures and The Health and Social Care Act 2008: Code of Practice for the prevention and control of healthcare associated infections and make every effort to maintain high standard of infection control at all times thereby reducing the risk of Healthcare Associated infections.

It is the duty of every member of staff to take personal responsibility for the prevention and control of infection, as laid down in the Practice policies and procedures which reflect the statutory requirements of the Hygiene Code.

To ensure that monitoring of clinical practice is undertaken at the agreed frequency.

To ensure that the clinic environments are clean and maintained to the highest standards; ensuring that shortfalls are rectified or escalate as necessary.

To ensure that all relevant monitoring data and issues are provided to the Directorate's Governance structures.

HEALTH AND SAFETY AT WORK

The post holder is required to:

Take reasonable care for the health and safety of himself/herself and other persons who may be affected by their actions or omissions at work.

- Co-operate with the employer in ensuring that all statutory and other requirements

The post holder has a responsibility to comply with the Data Protection Act 1998 and maintain confidentiality of staff, patients and Trust business.

If you are required to process information, you should do so in a fair and lawful way, ensuring accuracy is maintained. You should hold information only for the specific registered purpose and not use or disclose it in any way incompatible with such a purpose.

You should disclose information only to authorised persons or organisations as instructed. Breaches of confidentiality in relation to information will result in disciplinary action, which may include dismissal.

Employees are expected to comply with all Practice policies and procedures and to work in accordance of the Data Protection Act 2018.

EQUALITY AND DIVERSITY

We value equality and diversity in employment and in the services we provide. It is committed to promoting equality and diversity in employment and will keep under review our policies and procedures to ensure that job related needs of all staff working in the Practice are recognised. We aim to ensure that all job applicants, employees or clients are

- Treated fairly and valued equally regardless of sex, marital status, domestic circumstances, age, race, colour, disablement, ethnic or national origin, social background or employment status, sexual orientation, religion, beliefs, HIV status, gender reassignment, political affiliation or trade union membership. Selection for training and development and promotion will be based on the individual's ability to meet the requirements for the job.

You are responsible for ensuring that the Practice policies, procedures and obligation in respect of promoting equality and diversity are adhered to in relation to both staff and services

Person Specification

Qualifications

Essential

• Registered Nurse
• 1st Level RGN
• Educated to Degree level
• Up to date with your immunisations
• If you are not on the update service for your DBS - you will have to cover the cost of a new enhanced DBS which we can send you a link to apply for.
• Be comfortable with home visits
• Significant post-registration experience
• Experience of working within a community service
• Previous experience of working in an Anticoagulant service
• Excellent communication skills
• Capillary blood sampling
• Excellent computer skills
• Familiar with INR Star System. Familiar with Anticoagulation software
• Up to date with developments within nursing
• Basic clinical governance and risk management
• Flexible approach to working
• Clearly spoken
• Suitability to work with vulnerable adults
• Enhanced disclosure via the Disclosure and Barring Service
• Access to a suitable vehicle to be used within your role

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Waltham Forest Federated GP Network

Address

500 Larkshall Road

Highams Park

London

E4 9HH

United Kingdom

Employer's website

https://wfgpfednet.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Service Development

• Be involved in developing primary care services to meet the needs of the practice population.
• Working in close collaboration with the practice team to ensure that access targets are reached.
• Work with the practice team to ensure that immunisation and health inequalities targets as defined within the PMS contract are reached.
• Support health development and ensure health promotion work is undertaken to allow the practice population to make informed choices.
• Ensure the practice is represented at appropriate meetings, e.g. Practice Based Commissioning Groups.

Managerial

• Awareness of, and compliance with, all relevant organisation policies and procedures, e.g. prescribing, confidentiality, data protection, health and safety and infection control. Apply these to all aspects of one’s own work.

• Committed to life-long learning and audit to ensure evidence-based practice.
• Contribute to evaluated audit and clinical standards setting within the organisation.
• Contribute to the development of computer-based records.
• Contribute to summarising of patient records and read-coding patient data.

Quality

Adhere to GMC Good Medical practice.

Maintain accurate and timely medical records

Adhere to National and local guidelines (e.g. NICE)

Engage with local quality Frameworks – e.g. QoF and QiP

Reflect on personal practice through SEA, NHS appraisal, patient complaints

Confidentiality

• All patients have the right to expect that all practice staff will respect their privacy and act appropriate at all times.
• In the performance of duties, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as business organisations. All such information from any source is to be regarded as strictly confidential.
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may be divulged to authorised persons in accordance with the organisations policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Communication

• The post-holder must recognise the importance of effective communication within the team and will strive to communicate effectively with other team members, patients, carers and recognise people’s needs to alternative methods of communication and respond accordingly.

Equality and Diversity

The Salaried General Medical Practitioner will uphold their equality and diversity commitments and statutory obligations under current equality legislation including the Disability Discrimination Act 2005, the Equality Act 2006 and the Race Relations (Amendment) Act 2000 and:

· Act in ways that support equality and diversity and recognises the importance of people’s rights in accordance with legislation, policies, procedures and good practice.

· Value people as individuals and treating everyone with dignity and respect, consideration and without prejudice, respecting diversity and recognising peoples expressed beliefs, preferences and choices in working with others and delivering appropriate services.

· Recognise and report behaviour that undermines equality under company policy.

· Be consciously aware of own behaviour and encourage the same levels of behaviour in colleagues.

· Acknowledge others’ different perspectives and recognise the diverse needs and experiences of everyone they come into contact with.

· With the support of managers develop an equality and diversity objective through the personal development review process

Health and Safety

The Salaried General Medical Practitioner has a duty to take reasonable care to avoid injury to themselves or to others and to co-operate with the company in meeting its statutory requirements, by:

• Assisting in promoting and maintaining their own and others health, safety and security as defined in the organisations Health & Safety Policy.

• Use of personal security systems within the workplace according to practice guidelines.

• Identifying the risks involved in work activities and undertaken such activities in a way that manages those risks.

• as far as is reasonably practicable, you minimising the risk of infection to themselves and others and in doing so must:-
• be familiar with and adhere to, the organisations policies and guidance on infection prevention and control
• attend statutory education programmes in infection, prevention and control.
• Include infection prevention and control as an integral part of your continuous personal and professional development.
• Take responsibility, so far as is reasonably practicable, in helping ensure that effective prevention and control of healthcare acquired infections is embedded into everyday practice and applied consistently by themselves and their colleagues.
• Report potential risks identified.

Personal and Professional Development

• Maintain continued education through attendance at courses and/or study days as necessary and as identified within clinical and organisation appraisals (Personal Development Plan).

• Ensure appropriate professional registration and licensing are met through continued professional development.
• Participate in all training programmes implemented by the practice/organisation as part of this employment. This training would include:
• Participation in an annual performance review. Maintaining a log of all personal and/or professional development.
• take responsibilities for own development, learning and performance.
• demonstrate skills and activities to others who are undertaking similar work.
• Active involvement in the Annual NHS Appraisal process
• Active involvement in the GMC Revalidation and Licensing procedures

Person Specification

Attitudes

Essential

• Positive attitude; self-motivated and able to motivate others
• Credibility with clinicians and managers
• Ability to build trust, respect and co-operation quickly
• Professional courage, integrity and diplomacy
• Self awareness
• Commit to empower and develop staff to optimise individual and team potential
• Ability to work independently as well as part of a team
• Enthusiastic and self-motivated

Skills and Abilities

Essential

• Good leadership skills
• Able to work both individually and as part of a team
• Clinical skills required to manage acute presentations and chronic disease within primary care
• Able to analyse complex facts and situations using a high level of sensitivity and judgement to determine and implement an appropriate course of action
• Good communication skills with a high level of fluency in spoken and written English
• Performance management skills
• Effective delegating skills.
• Working knowledge of GP clinical systems.
• Highly motivated.
• Able to demonstrate innovation and flexibility
• Able to persuade and negotiate.
• Participation in scheme of extended opening times.
• Commitment to High Standards.
• Ability to complete days work on time as well as associated administration
• Must be able to work to deadlines and maintain standardsAwareness of Equality and Diversity principles
• Understanding of confidentiality and the Data Protection Act
• Knowledge of area
• Confident computer user including office applications and email
• Demonstrable leadership in specialist area of practice/projectApplication /interview

Desirable

• Awareness of Equality and Diversity principles
• Understanding of confidentiality and the Data Protection Act
• Confident computer user including office applications and email
• Demonstrable leadership in specialist area of practice/project

Qualifications

Essential

• Registered with the GMC listed on the GMC GP Register with evidence of revalidation
• Accepted Medical Degree
• Evidence of continued personal and professional development
• Appropriate Medical indemnity cover with either MDU/MPS MDDUS
• Management qualification or equivalent relevant experience
• Appropriate safeguarding training
• Registered on the National Medical Performers list

Desirable

• Interest in Diabetes Care
• GP Trainer/willing to train
• Evidence of continuing education

Experience

Essential

• Completed GP Vocational Training Scheme
• One-year experience working as a GP in the UK

Desirable

• Working in UK General Practice Environment.
• Commitment to local area.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Intrahealth Ltd

Address

William Brown Medical Centre

Manor Way

Peterlee

County Durham

SR8 5TW

United Kingdom

Employer's website

https://www.intrahealth.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job Description

Job Title: Health Care Assistant

Reports to: Senior Practice Nurse

Responsible to: Practice Manager

Works closely with: Practice Nurses, Doctors, Acute Care Team, Receptionists,

Administration Staff

Job Outline

• To provide support to the practice nursing team
• To prepare own consulting room for effective consultation
• To provide care to patients according to and by following practice approved protocols
• To adhere to health and safety and infection control requirements

Main Duties (according to training provided)

• To work alongside clinicians in the provision of patient care
• Undertake and record the following tasks:

Measurement of height, weight and bmi

24 hour blood pressure & 24 hour ECG application

Capillary blood testing

Urinalysis

Measurement of blood pressure

ECG recording

Venepuncture

Diabetic screening

Diabetic foot check

Assist in Dressing Clinics

Health Checks

Health promotion advice as appropriate

Restock consulting room

Further skills with experience

• Recognise changes in patients recordings and report appropriately
• Enable patients to access the appropriate professionals in the practice team
• Appreciate the principles of healthy living and provide dietary advice
• Provide relevant health promotion literature
• Follow infection control standards
• Instruct patients in appropriate techniques/tasks after appropriate training.
• To perform other clinical tasks as trained and agreed to meet the needs of the practice
• To engage in audit, and invite patients for necessary investigations/checks.
• Invite patients for screening/other follow up appointments
• Other tasks the Senior Practice Nurse requests with appropriate training/instruction

Responsibility

The job holder must work as part of a team, have the ability to organise and prioritize own workload on a day to day basis and observe strict rules about patient confidentiality at all times. The job holder must know when to seek direction from the Practice Nurse, Doctor, or Practice Manager.

Person Specification

Qualifications

Essential

• GCSE grade A to C in English and Maths,
• Qualification in Health and Social Care or a KaSPAC or STEPS certificate

Desirable

• Experience in Ophthalmology,
• Previous experience in Primary Care,
• A Care Certificate

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Bethesda Medical Centre

Address

Palm Bay Avenue

Cliftonville

Margate

Kent

CT9 3NR

United Kingdom

Employer's website

https://www.Bethesdamc.co.uk (Opens in a new tab)

Job description

Job responsibilities

Job Description

Part time Admin clerk/Receptionist

• Book appointments for patients with Doctor and Nurse and other members of the health care team as requested.
• Monitor flow of patients into consulting and treatment rooms.
• Register immediately necessary patients, temporary residents and patients from abroad who need to be seen same day onto surgery database. Ensure sufficient information is recorded and patients receive a practice leaflet detailing our services.
• Import registration request documents into the docman system from Email, for the workflow clerk to complete.
• Advise patients of the practices policies and procedures as requested with particular regard to emergency prescriptions and urgent appointments.
• Advise patients of relevant charges for private services, accept payment and record details.
• Action prescriptions requests and amend any alteration to medication necessary as advised by Doctor.
• Enter requests for home visits on screen, including relevant information.
• Advise patients of contact numbers when requesting ambulance transportation.
• Respond to all queries and requests for assistance from patients and other visitors to the practice, answering telephone and taking messages as appropriate.
• Retrieve and refile records as required.
• Follow practice procedures for start and end of day opening and closing, including securing the premises correctly.
• Provide cover for Saturday mornings/late evening surgery on a rota at least 1 weekend annually is expected.
• Provide cover, for absence during holidays and sickness, occasionally at short notice.
• Attend meetings/ update huddles as required.
• Any other delegated duties considered appropriate to the position and any other procedures developed when in post.
• Adhere to data protection principles and the practices confidentiality policy at all times. Also, to be aware of the policies regarding smart cards and data security.
• Adhere to Health and Safety at work Act.
• Complete all mandatory training within the specified timeframe

Administration

To adhere to the practice repeat prescribing policy for all prescription requests.

Provide clerical/admin support to the practice nurse and other practice team members as required.

Advise GPs/nurses and patients as to referral pathways as appropriate.

Support any locums with logging on to EMIS and other practice systems, how to use the intercom and provision of the locum handbook.

Ensure we have adequate supplies of letterheads practice leaflets, appointment cards paper and envelopes as appropriate.

Assist the team with meeting practice targets. Patient alerts must be acted upon when booking appointments with the nurse.

Ensure all EMIS tasks Docman tasks and Accurix messages are actioned and completed daily as appropriate.

To check EMIS Mail inbox daily for any organisational changes issues.

Ensure all communications received to the practice by whichever means are responded to same day and completed if appropriate, sending any clinical correspondence or patient information to the workflow team.

Ensure your own nhs.net email account is checked daily and to action any requests.

To access e-LFH to complete mandatory training and to request protected time if unable to do so. To ensure you keep up to date with all new IT skills as required.

To attend all F2F mandatory training when required; BLS, Oliver McGowan and others as instructed by the training supervisor.

Respond to all requests for Access to Medical Records and reports, ensuring all legal requirements are adhered to. Ensure patients have paid up front for any forms or TWIMC letters.

To assist with filing all NEW patient medical records received weekly, and to locate the records for deceased and deducted patients to send to PCSE.

To contact GMSS IT department with any issues without delay, and as requested by any team member.

Person Specification

Experience

Essential

• Computer/Keyboard skills
• Good communication skills
• Good organisation skills
• Confident and efficient handling of general public

Desirable

• Medical terminology
• Experience of practice systems, EMIS, DOCMAN, ACCURIX.
• Proficient with MS applications

Qualifications

Essential

• Educated to GCSE or equivalent

Desirable

• GCSE English.
• IT professional certifications

Motivation and Attitude

Essential

• Able to work on own initiative
• Able to prioritise workload
• Able to work under pressure
• Able to work as part of a team
• Reliable and dependable
• Professional at all times
• Flexible to accommodate surgery hours

Desirable

• Residing locally, within 5 miles of surgery.
• Aware of GDPR and Data protection

Employer details

Employer name

High Lane Medical Centre

Address

The Village Green, Buxton Road

High Lane

Stockport

Cheshire

SK6 8DR

United Kingdom

Employer's website

https://www.hlmc.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

To act as a Technical Pharmacy Advisor to Practice Clinicians across Sound Primary Care Network (PCN).

To advise Practice Management and other non-clinical staff concerning administrative aspects of medicines management as appropriate

To optimise medicine management, resolve queries where possible and produce prescriptions for clinical review and signature

To work within own competencies as a Pharmacy Technician and ensure that registration and CPD (Continuing Professional Development) is kept up to date.

To address the following areas without the need to consult a GP/Clinical Pharmacist in each case (although clinical support and advice will always be available if required):

1.Update regime review dates when conducting level 1 and 2 medication reviews

2.Medicine reconciliation of discharge summaries and other clinical documents.

3.Optimisation of repeat medication, cost effective switching, commencing repeat dispensing and synchronisation of medication

4.Ordering of required monitoring i.e., blood tests, blood pressure, height, weight etc. for medicine/condition monitoring.

5.Addition/removal of medication for Nursing Home patients under GP/Pharmacist Prescriber guidance

6.Co-ordinate District Nurse Medication and Dressing requests for the practice population

7.Co-ordinate medical device prescription requests, including requests for catheters, nutritional supplements/feeds, and stoma care products.

8.Work alongside colleagues or independently to deliver project work relating to medicine optimisation, an example of this may be deprescribing Gabapentanoids or Bisphosphonate reviews

9.When requested by a clinician to be able to have appropriate conversations with patients and initiate medications such as statins, Vitamin D, Folic Acid, iron supplements etc as per PCN protocols.

To work in conjunction with the nominated Clinicians who support Nursing Homes in the area

Provide independent information to patients regarding medicines and prescribing changes, initiating further support from other healthcare professionals where appropriate

Analyse Practice prescription data to produce reports as requested

Participate in review and setting of policies relating to medicines management and prescribing

Implement initiatives to reduce waste of prescribed medicines

Support the PCN to deliver on QIPP agenda, QOF, DMOS (Devon Medicines Optimisation Scheme) and other locally commissioned enhanced services

Support and influence the Practice Clinical, Management and Administrative Teams to implement procedural and service changes relating to prescribing to ensure best practice is adopted in accordance with local guidelines, legislation, directives, and safety updates e.g., NICE, MRHA etc.

Any successful candidate will be required to enrol and complete a 15-month pathway with the CPPE (Centre for Pharmacy Postgraduate Education) which will require learning and development in their own time in addition to some protected study time during working hours.

Person Specification

Qualifications

Essential

• NVQ Level 3 in Pharmacy Services or Equivalent Registration with General Pharmaceutical Council (GPHC)

Clinical System

Desirable

• Experience using SYSTEM ONE clinical system.

Experience

Desirable

• Experience working for a primary care network or working in a primary care setting.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Sound PCN

Address

C/O Oakside Surgery

Plymouth

Devon

PL5 3PY

United Kingdom

Employer's website

https://www.oaksidesurgery.co.uk (Opens in a new tab)

Job description

Job responsibilities

Main duties of the job

The Practice Nurse will work autonomously and as part of the wider team to deliver high-quality care, including:

• Management of long-term conditions, including diabetes, asthma, COPD and Ischaemic Heart Disease
• Providing follow-up and continuity of care for patients
• Delivering health promotion, preventative care, and self-management support
• Supporting the practice in achieving QOF targets and enhanced services
• Contributing to service development and quality improvement initiatives
• Health screening, cervical cytology and childhood/adult immunizations
• Supporting the practice's commitment to personalised care planning, particularly for patients with long-term conditions.

About the Practice

Betts Avenue is a long-established GP Practice operating over two sites (Kenton and Benwell) in Newcastle upon Tyne.

We are a team of 2 GP Partners supported by 3 salaried GPs, 2 long-term Locum GPs, a Lead practice Nurse/Advanced Nurse Practitioner, 1 Advanced Care Practitioner, 2 Practice Nurses, 1 HCA as well as an experienced managerial and admin team.

We deliver a range of GMS services to a population of approximately 10,500 patients. We also have support from Care-Coordinators, Workflow Team, Pharmacy Hub, PCN pharmacists and Technicians, House Visiting team, our 2 own Practice Clinical Pharmacists, a Physiotherapist, 2 Mental Health co-ordinators for adults and a team of Social Link Workers.

We use SystmOne, Accurx and AnalyzeRx.

The GPs are also delivering weekly Ward Rounds in two large local Care Homes. We currently teach Year 5 Medical Students and Nursing Students.

Our practice is a member of the Inner West Primary Care Network, LMC, NGPS and North East North Cumbria ICB.

Job Purpose

To provide a high quality, professional Health Care service to the patient and staff team at the surgery. To be trained and competent to meet the duties set out below.

Job Summary

The practice nurse will work as part of the primary healthcare team providing General Medical Services to the practice patients.

Job Responsibilities:

• Assist in and perform routine tasks related to patient care as directed by senior nursing staff and GPs.

• Management of Chronic Diseases including COPD/Asthma/Diabetes/CVD and hold a recognised qualification in one or more of these areas and be willing to work towards a graduate certificate.

• Experience in Diabetes or Coronary Heart Disease.

• Cytology.

• Wound Care.

• Doppler.

• Travel Health.

• Removal of Sutures.

• ECGs.

• Routine immunisations/Childhood immunisations/Seasonal Immunizations.

• Chaperoning and assisting patients where appropriate who are being examined by another clinician.

• Requesting Pathology tests on ICE, for example blood tests, urine culture, swabs etc.

• Following agreed clinical protocols with referral to senior nurses or GPs as appropriate.

• Supporting junior nursing staff.

Other Tasks will include:

o Supporting junior nursing staff.

o House Calls for the delivery of Annual Reviews to the Frail Housebound patients.

o Maintain general tidiness and cleanliness of nurses and treatment rooms, including stocking and rotating items as required.

o Maintain and cleaning equipment used by the nurses and GPs.

o Participation in administrative systems in the Practice.

o Maintain accurate and contemporaneous records.

o Attend and participate in Practice meetings when required.

o Any other delegated duties appropriate to the post.

RESPONSIBILITIES EXPECTED OF ALL MEMBERS OF THE PRACTICE TEAM:

Confidentiality:

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

• In the performance of the duties outlined in this job description, the post-holder will have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.

• Information relating to patients, carers, colleagues, other healthcare workers of the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety:

The post holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, the practice Health & Safety Handbook and the practice Infection Control policy and published procedures.

This will include:

• Using personal security systems within the workplace according to practice guidelines

• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks

• Making effective use of training to update knowledge and skills

• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards

• Actively reporting of health & safety hazards and infection hazards immediately when recognised

• Keeping own work areas and general / patient areas clean, assisting the maintenance of general standards of cleanliness consistent with the scope of the post holders role.

• Undertaking periodic infection control training (minimum annually)

• Reporting potential risks identified

• Waste management, including collection, handling, segregation, container management, storage and collection

Equality and Diversity:

The post holder will support the equality, diversity and rights of patients, carers and colleagues, to include:-

o Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures, policies and current legislation

o Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.

o Behaving in a manner which is welcoming to and of the individual, is non-judgemental and respects their circumstances, feelings, priorities and rights.

Personal / Professional Development

The post holder will participate in any training programme implemented by the practice as part of this employment, such training to include

o Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development

o Training responsibility for own development, learning, performance and demonstrating skills and activities to others who are undertaking similar work.

Quality:

The post holder will strive to maintain quality within the practice, and will

• Alert other team members to issues of quality and risk

• Assess own performance and take accountability for own actions, either directly or under supervision

• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.

• Work effectively with individuals in other agencies to meet patients needs

• Effectively manage own time, workload and resources

Communication:

The post holder should recognise the importance of effective communication within the team and will strive to

• Communicate effectively with other team members

• Communicate effectively with patients and carers

• Recognise peoples needs for alternative methods of communication and respond accordingly

Contribution to the implementation of services:

The post holder will

• Apply practice policies, standards and guidance, agreed clinical software and protocols

• Discuss with other members of the team how the policies, standards and guidelines will affect own work

• Participate in audit where appropriate

Person Specification

Knowledge

Essential

• - Needs of patients with long-term conditions
• - Health promotion strategies
• - Aware of accountability of own role and other roles in a nurse-led service
• - Awareness of clinical governance issues in primary care
• -Patient group directives and associated policy

Desirable

• - Public health issues in the local area
• - Awareness of local and national health policy
• - Awareness of issues within the wider health economy

Skills

Essential

• - Clinical skills including immunisation and vaccination
• - Management of long-term conditions with support from lead nurses
• - Excellent interpersonal and teamworking skills
• - Ability to communicate complex messages to patients and families
• - Excellent time management skills/ability to prioritise and manage own time
• - Negotiation and conflict resolution/management skills
• - IT Skills

Desirable

• - Doppler
• - Contraceptive advice, sexual health screening and advice
• - Cervical Cytology
• - ECG'S

Qualifications

Essential

• - Registered Nurse (NMC)
• - UK Registration: Applicants must have current UK Professional registration. For further information please see NHS Careers Website.
• - Disclosure and Barring Service Check
• - Significant Primary care of relevant experience
• - Management and education of patients with chronic disease/long term conditions
• - Evidence of ongoing CPD and revalidation
• - Certified in immunisations and vaccinations
• - Cervical Smear Taker

Desirable

• - Relevant Nursing/Health Degree
• - Experience in managing diabetes in primary care
• - Mentor/Teaching
• - Independent and Supplementary Prescribing qualification or be willing to work towards this in the future should the Practice's needs require this.

Experience

Essential

• - Minimum 2 years post- registration experience
• - Management of Long-term conditions
• - Involvement in implementing and using protocols and clinical guidelines
• - Experience of audit

Desirable

• - At least 1 year recent primary or community nursing experience
• - Experience of working with the SystmOne clinical system
• - Knowledge of QOF, NICE guidance and national screening programmes

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Betts Avenue Medical Centre

Address

2 Betts Avenue

Newcastle Upon Tyne

NE15 6TQ

United Kingdom

Employer's website

https://www.bettsavenue.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

• Pay: Starting at £26,000
• Starting date: Waiting for right candidate- open
• Excellent organisational and administrative skills, being proficient in word and excel
• Working knowledge of EMIS and Docman useful, as work will involve using both
• Working knowledge of ERS useful, as work will involve knowing how to process ERS
• Arrange appointments, referrals, tests and follow-ups
• Assisting senior GPs with administrative burden (include health processing forms, dealing with complaints with supervision and dealing with cancer safety netting)
• Undertake reception duties/ care navigation work on a daily basis, this includes booking patient appointments, patient queries, and answering telephone calls
• Assisting the management team with rotas, complaints and claims
• Acting on behalf of the GP to liaise with outside agencies
• Monitoring the practice emails and responding
• Assisting with attaining QOF targets
• Involvement in the management of long term conditions
• Chase letters and results
• Maintain patient confidentiality

For all above areas where required, training will be provided

Person Specification

Qualifications

Essential

• GCSE grade 1-C in English and Maths (or equivalent)
• Completed the Care Certificate

Desirable

• Previous experience with EMIS, Docman and ERS
• Working in a GP Surgery

Experience

Essential

• Experience working with the general public
• Experience in administrative roles
• Experience working in a healthcare setting
• Good knowledge of word and excel (good IT and organisational skills)
• Strong IT and administrative skills
• Previous knowledge of EMIS

Desirable

• Experience of working in primary care
• Experience in undertaking reception duties

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Islington Central Medical Centre

Address

Islington Central Medical Centre

28 Laycock Street

London

N1 1SW

United Kingdom

Employer's website

https://www.islingtoncentralmedicalcentre.org/ (Opens in a new tab)

Job description

Job responsibilities

The Role responsibilities will include:

• Providing high-quality general medical services to our patients
• Managing acute, chronic and preventative care
• Face-to-face, telephone and online consultations, online triaging
• Working collaboratively with our experienced multidisciplinary team
• Contributing to QOF, enhanced services, audit and quality improvement
• Maintaining accurate and timely clinical records
• Contributing to practice and service development
• For GP Partners, involvement in the leadership, governance and strategic direction of the practice

We are keen to support GPs with existing clinical interests and would welcome applicants wishing to develop new areas of expertise.

Clinical & Practice Support

You will be supported by:

• An experienced team of GP Partners
• A broad multidisciplinary clinical team
• Efficient clinical and administrative support systems
• Shared home visiting arrangements
• An established training and learning environment
• Opportunities to contribute to teaching, training and service development

Person Specification

Qualifications

Essential

• Person Specification
• Essential
• GMC registration with a licence to practise
• Inclusion on the NHS GP Performers List
• Excellent clinical and communication skills
• Commitment to providing high-quality patient care
• Ability to work effectively as part of a multidisciplinary team

Desirable

• Interest in teaching and Women's health desirable

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Hoylake Road Medical Centre

Address

314-316, Hoylake Road

Moreton

Wirral

CH46 6DE

United Kingdom

Employer's website

https://hoylakeroadmcwirral.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job Responsibilities

The post holder will be expected to:

Clinical Care

• Provide high-quality, evidence-based nursing care within their professional competence.
• Undertake chronic disease reviews and support patients in managing long-term health conditions.
• Undertake cervical screening in accordance with current national guidance and practice procedures.
• Administer childhood and adult immunisations and vaccinations in accordance with current guidelines and authorised protocols.
• Undertake wound assessment, wound care and dressings.
• Undertake venepuncture and other appropriate clinical procedures.
• Carry out NHS Health Checks and provide appropriate health promotion and lifestyle advice.
• Administer medications and injections safely and appropriately within the post holder's professional competence.
• Recognise situations requiring referral to, or advice from, a GP or other appropriate healthcare professional.

Patient Care

• Provide compassionate, respectful and patient-centered care at all times.
• Support patients in improving and maintaining their health and wellbeing.
• Provide appropriate health education and advice to patients and carers.
• Maintain patient dignity, privacy and confidentiality.

Clinical Governance

• Maintain accurate, contemporaneous and confidential patient records.
• Work in accordance with practice policies and procedures and relevant professional requirements.
• Follow infection prevention and control procedures.
• Participate in clinical governance, audits and quality improvement activities where appropriate.
• Maintain professional competence and undertake appropriate continuing professional development.

Team Working

• Work effectively as part of the multidisciplinary practice team.
• Communicate effectively with GPs, nursing colleagues, Healthcare Assistants, administrative staff and other healthcare professionals.
• Contribute positively towards a supportive and professional working environment.
• Attend appropriate clinical or practice meetings as required.

Person Specification

Experience

Essential

• * Previous experience working as a Practice Nurse within General Practice / Primary Care
• * Experience of delivering immunisations and vaccinations
• * Experience of cervical screening
• * Experience in the management of long-term conditions
• * Experience in wound care and general treatment-room nursing

Desirable

• * Experience using EMIS Web or another GP clinical system
• * Experience of NHS Health Checks
• * Experience in travel health

Additional Information

Essential

• Experienced Practice Nurse required for 10 hours per week
• Lanfranc Medical Centre is looking for an experienced and enthusiastic Practice Nurse to join our friendly and supportive team for 10 hours per week. The successful candidate will have previous General Practice experience and be competent in chronic disease management, cervical screening, immunisations and vaccinations, wound care and other core Practice Nurse duties.
• Salary depending on experience.

Skills and Knowledge

Essential

• Excellent clinical and patient-care skills
• * Good written and verbal communication skills
• * Ability to work independently within professional competence
• * Ability to work effectively as part of a multidisciplinary team
• * Good organisational and time-management skills
• * Ability to maintain accurate clinical records
• * Understanding of patient confidentiality and information governance
• * Commitment to maintaining and developing professional knowledge and clinical competence
• * Ability to adapt to changing priorities within a busy General Practice environment

Desirable

• * Basic IT skills

Qualifications

Essential

• * Registered Nurse
• * Current and valid NMC registration
• * Appropriate training / competency in cervical screening
• * Appropriate training / competency in immunisations and vaccinations

Desirable

• * Additional qualifications or training in chronic disease management
• * Independent / Supplementary Prescribing qualification
• * Travel health qualification or relevant experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Lanfranc Medical Centre

Address

Lanfranc Medical Centre

2 Lanfranc Court

Greenford Road

HARROW

Middlesex

HA1 3QE

United Kingdom

Employer's website

https://www.lanfrancmedicalcentre.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job Summary (Receptionist / Care Navigator)

An exciting opportunity has arisen to join the reception and care navigation team at Dunsville Medical Centre, Doncaster.

You will provide face-to-face and telephone support to our patients, working alongside our friendly reception, administrative and clinical teams to ensure patients receive the best possible experience. The ideal candidate will have a wider knowledge (or happy to learn) of general practice and the associated administrative roles.

We would like applicants to use NHS jobs to apply however you maycontact the practice for an informal conversation if you require more information.

Main Duties of the Job

The primary responsibilities of this role include:

• Providing care navigation, including assisting patients to access the most appropriate service.
• Booking appointments, managing triage requests and guiding patients through practice processes.
• Processing repeat prescription requests and handling general patient enquiries.
• Carrying out general office and administrative duties, including filing, photocopying, scanning and dealing with incoming correspondence.
• Supporting the wider reception and clinical team to ensure smooth day-to-day running of the practice.

About the Organisation

Dunsville Medical Centre is a long established, busy GP practice providing high quality care to our local community. Our team works hard to maintain excellent patient service, whilst supporting one another in a positive, friendly, and collaborative working environment.

We place strong emphasis on staff wellbeing, teamwork and professional support, ensuring every team member feels valued and able to contribute to the smooth running of the practice.

Interested?

We welcome applications from individuals with strong communication skills, excellent customer service experience, and the ability to remain organised in a busy environment. Prior GP experience would be beneficial.

For an informal discussion or to find out more about the role, please contact the surgery https://dunsvillemedicalcentre.nhs.uk/

Person Specification

Experience

Essential

• Good IT literacy including email, data entry and use of computer systems
• Experience working in a customer-facing role
• Experience working in a busy environment with competing demands
• Ability to communicate clearly and professionally by telephone and face-to-face

Desirable

• Experience in a healthcare reception role
• Experience of SystmOne or similar clinical system
• Experience handling confidential or sensitive information
• Experience dealing with challenging, upset or distressed members of the public
• Experience communicating with vulnerable individuals in a professional and compassionate manner
• Experience resolving difficult situations whilst remaining calm, courteous and professional
• Experience prioritising multiple tasks whilst maintaining accuracy and attention to detail

Qualifications

Essential

• Good general standard of education
• Good standard of IT literacy

Desirable

• GCSE English and Maths (Grade C/4 or above) or equivalent

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Dunsville Medical Centre

Address

Dunsville Health Centre

High Street

Dunsville

Doncaster

South Yorkshire

DN7 4BY

United Kingdom

Employer's website

https://dunsvillemedicalcentre.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job Description

As Lead Practice Nurse, you will provide clinical and professional leadership to the nursing team, including Practice Nurses and HCAs, while continuing to deliver high-quality patient care. You will support the development of the nursing service, promote evidence-based practice and ensure appropriate clinical standards, governance and processes are maintained.

• Provide clinical leadership, supervision and support to the nursing team.

• Support staff development, competency assessment, appraisals, training and professional development.

• Coordinate the nursing team rota and clinical cover to support safe and effective service delivery.

• Deliver clinical care including long-term condition management, health promotion, preventative care, immunisations, screening and treatment room services.

• Support the management of patients with complex and long-term conditions, including older, frail and housebound patients.

• Act as a point of support for complex clinical queries, using professional judgement and escalating appropriately.

• Lead and support Infection Prevention and Control (IPC), including relevant audits, risk assessments and staff training.

• Develop, review and implement nursing protocols, policies and procedures in conjunction with the GP Partners and Practice Management Team.

• Support clinical audit, quality improvement and the review of significant and near-miss events, contributing to appropriate learning and service improvement.

• Monitor clinical practice and respond appropriately to national guidance, legislation and local priorities.

• Support the practice in maintaining appropriate CQC, NHS and professional standards.

• Work collaboratively with GPs, HCAs and the wider multidisciplinary team to provide coordinated patient care.

• Lead and support the implementation of changes within the nursing team to improve patient care and service delivery.

• Promote shared learning and act as a positive clinical role model within the practice.

In addition to the leadership responsibilities of the role, the Lead Practice Nurse will remain actively involved in the delivery of patient care. This will include clinical assessments, treatment, chronic disease management, preventative care and other general practice nursing duties appropriate to their scope of practice.

The successful candidate will be an experienced Practice Nurse who can work autonomously, demonstrate sound clinical judgement and confidently lead and support colleagues. They will contribute positively to the continued development of the nursing service and maintain a strong focus on safe, effective and patient-centred care.

This job description is not exhaustive. The post holder may be required to undertake other duties appropriate to the role and level of responsibility.

Person Specification

Qualifications

Essential

• Registered Nurse with current registration with the Nursing and Midwifery Council (NMC).
• Relevant experience and training in general practice nursing.
• Evidence of continuing professional development relevant to the role.
• Current training/competence in Infection Prevention and Control.

Desirable

• Independent Nurse Prescriber qualification.
• Family Planning/contraception qualification.
• Mentor, teaching or practice assessor qualification.
• Postgraduate qualification in a relevant area, such as Chronic Disease Management, Primary Care or Advanced Practice.
• Relevant leadership or management qualification.

Experience

Essential

• Significant experience working as a Practice Nurse within primary care.
• Experience of providing clinical leadership and supporting or leading a nursing team.
• Experience of working autonomously and managing a varied clinical workload.
• Experience of chronic disease management and preventative healthcare.
• Experience of Infection Prevention and Control within a healthcare setting.
• Experience of managing and coordinating care for older, frail and housebound patients.
• Experience of supporting staff development, training or competency assessment.
• Experience of clinical audit, quality improvement or service development.
• Experience of working collaboratively within a multidisciplinary team.

Desirable

• Experience of leading or implementing quality improvement initiatives.
• Experience of developing or reviewing clinical policies, protocols or procedures.
• Experience of clinical risk management and significant/near-miss event review.
• Experience of supporting CQC or other regulatory requirements.
• Experience of managing nursing rotas or clinical resources.

Clinical Knowledge and Skills

Essential

• Broad knowledge and experience of general practice nursing, including wound care, minor procedures, ECGs and routine clinical assessment.
• Competence in cervical screening, contraception/family planning and women's health appropriate to training and scope of practice.
• Competence in routine, childhood and travel immunisations.
• Experience in chronic disease management and health promotion.
• Understanding and experience of Infection Prevention and Control.
• Understanding of evidence-based practice and current primary care guidance.
• Understanding of Patient Group Directions (PGDs) and relevant clinical policies.
• Ability to maintain accurate, contemporaneous and confidential clinical records.
• Ability to work safely within own scope of practice and recognise when referral or escalation to a GP or other clinician is required.
• Ability to assess, manage and appropriately escalate clinical risk.
• Ability to prioritise and manage a busy clinical workload effectively.
• Excellent written and verbal communication skills.
• Ability to work effectively both autonomously and as part of a multidisciplinary team.
• Strong interpersonal, problem-solving and decision-making skills.
• Ability to support and guide colleagues and act as a clinical role model.
• Ability to follow, implement and contribute to the development of clinical policies and procedures.

Desirable

• Knowledge of local public health priorities and health inequalities.
• Knowledge of health promotion and preventative healthcare strategies.
• Experience of leading clinical audits and using findings to improve practice.
• Experience of clinical risk assessment and management.
• Understanding of QOF, enhanced services and other primary care contractual requirements.
• Experience of spirometry and respiratory assessment.
• Experience of developing or delivering staff training and shared learning.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Martlesham Heath Surgery

Address

Martlesham Heath Surgery

23 The Square

Martlesham Heath

Ipswich

IP5 3SL

United Kingdom

Employer's website

https://www.mhdoctors.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job title:

Medical Receptionist/Administrator

Reports to:

Practice Manager

Hours:

Full time position available (hours on rota basis between 8am to 6.30pm as per contract of employment)

Job summary:

The purpose of the role is to:

Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person, online or on the telephone.

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Undertake a variety of administrative duties to assist in the smooth running of the practice including the provision of secretarial and clerical support to clinical staff and other members of the practice team where needed.

Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies.

Duties and responsibilities:

The duties and responsibilities to be undertaken may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the senior GP or your Supervisor dependent on current and evolving practice workload and staffing levels:

Knowledge and use of EMIS web

Processing and issuing of prescriptions within standard timeframes as per practice policy

Maintaining and monitoring the practice appointment system

Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional

Processing and distributing income (and outgoing) mail using Workflow

Taking messages and passing on information

Admin duties including scanning, read coding, completing tasks and summarising patient medical records

Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures

Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers

Filing and retrieving of paperwork

Clearing and restocking consultation rooms as required

Monitoring of fridge temperatures

Providing clerical assistance to practice staff as required from time to time, including word/data processing, filing, and photocopying

Keeping patient areas tidy and free from obstructions and clutter

Being polite and helpful to patients and colleagues at all times ensuring that you provide good customer service and make a good impression

Confidentiality:

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.

Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, to include:

Using personal security systems within the workplace according to practice guidelines

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks

Making effective use of training to update knowledge and skills

Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards

Reporting potential risks identified

Equality and diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/professional development:

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development

Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Quality:

The post-holder will strive to maintain quality within the practice, and will:

Alert other team members to issues of quality and risk

Assess own performance and take accountability for own actions, either directly or under supervision

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance

Work effectively with individuals in other agencies to meet patients needs

Effectively manage own time, workload and resources.

Communication:

The post-holder should recognise the importance of effective communication within the team and will strive to:

Communicate effectively with other team members

Communicate effectively with patients and carers

Recognise peoples needs for alternative methods of communication and respond accordingly.

Person Specification

Experience

Essential

• Essential criteria Good customer service, the ability to work as part of a team, ability to maintain confidentiality whilst handling sensitive information and basis IT skills.

Desirable

• Desirable criteria Experience of working in a GP practice, reception /Administration experience in an NHS setting and knowledge of EMIS Web.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

GP Practice Riverside

Address

Riverside Centre For Health

Park Street

Liverpool

L8 6QP

United Kingdom

Employer's website

https://www.firtreemc.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

The duties and responsibilities to be undertaken by members of the practice administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the senior receptionist/practice manager, dependent on current and evolving practice workload and staffing levels:

• Opening up/locking up of practice premises and maintaining security in accordance with practice protocols
• Maintaining and monitoring the practice appointments system
• Processing personal and telephone requests for appointments, visits and telephone consultations, and ensuring callers are directed to the appropriate healthcare professional
• Processing and distributing incoming (and outgoing) mail
• Taking messages and passing on information
• Filing and retrieving paperwork
• Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures
• Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
• Clearing and re-stocking of consulting rooms as required
• Providing clerical assistance to practice staff as required from time to time, including data processing, filing, photocopying and scanning
• Ordering, re-ordering and monitoring of stationery and other supplies
• Provision of refreshments for staff and visitors as required; loading and emptying the dishwasher and keeping the kitchen area clean and tidy
• Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter

Person Specification

Qualifications

Essential

• Good standard of education or experience
• GCSE grade A to C in English and Maths

Experience

Essential

• Customer service experience

Desirable

• Experience of working in a health care environment
• Knowledge of Coding
• Knowledge of Summarising
• Knowledge of Telephony
• Knowledge of Microsoft software

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Tamworth House Medical Centre

Address

Tamworth House Medical Centre

341 Tamworth Lane

Mitcham

Surrey

CR4 1DL

United Kingdom

Employer's website

https://www.tamworthhousemedicalcentre.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

While providing a professional, respectful and efficient call handling and face-to-face service, our Senior Care Coordinators play a key role in helping patients access the right support at the right time. The role requires an experienced individual who can confidently manage a wide range of patient needs, including more complex queries, while supporting the wider Care Coordination team.

The Senior Care Coordinator will use their knowledge, experience and professional judgement to provide advice and guidance to patients and colleagues, signposting and coordinating patients with the most appropriate clinician or service both within and outside the practice.

The post holder will work closely with clinical and non-clinical teams, taking ownership of delegated responsibilities, supporting colleagues and contributing to the effective day-to-day running and continued development of the Care Coordination function.

Below highlights areas of daily duties:

• Provide a professional and efficient first point of contact for patients, visitors and healthcare professionals.

• Deal confidently with general and complex enquiries, explaining practice protocols and procedures clearly.

• Book, cancel and rearrange appointments, using knowledge of available services and clinical pathways to ensure patients are directed appropriately.

• Provide advice, information and appropriate signposting to patients and carers.

• Support colleagues with more complex queries and assist with appropriate escalation where required.

• Maintain accurate patient records and uphold confidentiality and data protection requirements.

• Support the team in managing periods of high demand and prioritising workload appropriately.

• Coordinate patient care and follow-up, ensuring actions are completed appropriately and within expected timescales.

• Work closely with GPs, nurses, clinicians and the wider multidisciplinary team to support effective patient pathways.

• Manage more complex or sensitive patient queries using appropriate judgement and escalate concerns where necessary.

• Support the Clinical Hub and wider practice teams in ensuring patient requests are directed to the most appropriate service.

• Identify and address issues that may affect patient care, escalating to clinical or management colleagues when appropriate.

• Maintain effective communication between patients, clinicians and external services.

• Undertake a range of administrative and medical secretary duties, including correspondence, referrals, records and follow-up actions.

• Process referrals and support timely communication with other healthcare providers.

• Maintain accurate electronic and physical records and ensure information is appropriately recorded and accessible.

• Assist with routine and ad-hoc reporting and provide information to support service monitoring and improvement.

• Support the smooth running of practice systems and processes.

• Process prescription requests in accordance with practice procedures.

• Deal confidently with prescription queries and resolve issues where appropriate, escalating to the relevant clinician when required.

• Communicate effectively with patients, clinicians, pharmacies and other healthcare professionals.

• Support colleagues with prescription-related queries and promote consistent working practices.

• Provide day-to-day support, advice and guidance to Care Coordinators, sharing knowledge and experience.

• Act as a point of reference for colleagues when dealing with more complex queries or situations.

• Support the effective allocation and prioritisation of workload within the Care Coordination function.

• Identify opportunities to improve processes, patient experience and team efficiency.

• Take ownership of delegated areas of responsibility and ensure actions are followed through.

• Contribute to team meetings, service development and practice improvement initiatives.

• Work collaboratively with clinical and management teams and contribute positively to the wider practice environment.

The successful applicant will be expected to bring relevant experience to the role and demonstrate the ability to work independently, manage competing priorities and use appropriate judgement. Additional training and development opportunities may be available through the local Training Hub, ICB and other providers.

As a Training Practice, we encourage enhanced learning and development across all roles at Embrace Medical Centre.

This job description provides an overview of the main responsibilities of the role. It is not an exhaustive list, and the post holder may be required to undertake other duties appropriate to the level and nature of the role, as directed by the practice.

Person Specification

Skills

Essential

• Excellent organisational and time-management skills, with the ability to prioritise and manage competing demands in a busy environment.
• Ability to work independently, use initiative and take ownership of tasks and responsibilities.
• Excellent written and verbal communication skills, with the ability to communicate effectively with patients, colleagues and healthcare professionals.
• Strong IT skills and confidence using clinical and administrative systems, Microsoft Office and digital communication tools.
• Ability to handle complex, sensitive or challenging situations with tact, professionalism and discretion.
• Ability to exercise sound judgement and recognise when matters require clinical or management escalation.
• Ability to provide advice, guidance and support to colleagues.
• Strong team-working skills and the ability to work collaboratively across clinical and non-clinical teams.
• Ability to adapt to changing priorities, new processes and evolving ways of working.
• Commitment to maintaining confidentiality, accurate records and high standards of patient care.
• Professional, approachable and compassionate manner when dealing with patients and colleagues.

Experience

Essential

• Significant experience in a Care Coordinator, Patient Coordinator, Medical Receptionist, Medical Administrator or similar healthcare role.
• Experience of working directly with patients in a busy healthcare or customer-facing environment.
• Experience of coordinating patient care, managing queries and supporting appropriate onward referral or signposting.
• Experience of working with clinical and non-clinical colleagues within a healthcare setting.
• Experience of managing competing priorities and working effectively under pressure.
• Experience of dealing with confidential and sensitive information appropriately.
• Experience of using clinical or patient management systems and maintaining accurate patient records.
• Experience of using Microsoft Office, email and other digital systems confidently.
• Demonstrable experience of working independently and using initiative to resolve problems or manage unforeseen situations.
• Experience of supporting or guiding colleagues would be expected at senior level.

Desirable

• Experience of working within NHS Primary Care or a GP practice.
• Previous experience in a senior Care Coordinator or similar senior administrative/coordination role.
• Experience of supporting, mentoring or training colleagues.
• Knowledge of primary care services, referral pathways and multidisciplinary working.
• Experience of working within a clinical hub, care coordination or similar patient navigation environment.
• Experience of contributing to service improvement, reviewing processes or implementing changes to improve patient experience and service efficiency.
• Experience of handling telephone and face-to-face patient queries in a busy primary care environment.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Embrace Medical Centre

Address

Twelve Acre Approach

Kesgrave

Ipswich

Suffolk

IP5 1JF

United Kingdom

Employer's website

https://www.embracemedicalcentre.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

We are seeking an enthusiastic and committed GP to join our team for 4 sessions per week,most ideally Monday AM & PM sessions and Friday AM & PM sessions. Tuesday working is also a possibility to discuss with the Surgery. This is an excellent opportunity for a GP looking for part-time work with a practice that values its staff.

Both newly qualified and more experienced GPs are welcome to apply.

Session Structure:- Standard session: 4 hours 10 minutes (3.5 hours clinical + 40 mins admin) - 15-minute appointments for face-to-face consultations - 10-minute appointments for telephone consultations - Manageable patient contacts per session (14 face-to-face at 15-minute slots, plus 40 minutes protected admin.) - The existing PA team manage most incoming clinical correspondence (Docman) and most labs, so this will not be required for this role - Home visits may be required from time to time but are generally managed by the Partners. Emis practice with AccuRx and Docman.

Clinical Responsibilities:-

• Face-to-face, telephone, and online consultations with patients presenting with undifferentiated problems - Assessment, diagnosis, treatment, and management of acute and chronic conditions
• We maintain a conservative approach to controlled drug prescribing.
• Support practice performance metrics during routine consultations wherever possible, including opportunistic vaccinations, pulse checks and blood pressure checks (NB. there is full range of HCP-led LTC clinics at the Surgery)- Processing clinical administration including own referrals and some lab results, repeat prescriptions and correspondence (but see above)
• Contributing to QOF and enhanced service targets - Participation in practice audits and significant event reviews - Attendance at weekly clinical meetings

Practice Development: The practice does not currently use the Total Triage model but is monitoring its adoption in other local Surgeries and may transition to it in the future. We will keep all clinical staff informed of any planned changes to our operating model.

Teaching:Our Surgery enjoys supporting and teaching a diverse range of multidisciplinary professionals working in the Surgery, including physician associates, clinical pharmacists, health care assistants, practice nurses, physician associate students (St George's) and medical students (Royal Free/UCL). We are keen to recruit a GP who shares our enthusiasm for a range of teaching activities, including supporting physician associates at the weekly clinical meeting.

Annual leave: Pro rata (6 weeks full time equivalent)

What makes us different: - A calm, professional working environment - we support our clinicians when patient behaviour is challenging, addressing conduct amongst the patient population as a Surgery management priority, to ensure all staff can work productively and enjoy their time at the practice.

Very high staff retention - our team stays because they're valued. Regular social events throughout the year (boat trips, evening meals, bake-off competitions, bring-a-dish social lunches, Christmas celebrations) - £50 birthday gift scheme for staff who have completed probation - Modern facilities - all consulting rooms are air-conditioned - Supportive, collaborative working environment - Weekly clinical meetings to discuss cases, latest guidance, and protocols.

For informal enquiries or to chat about the role, potential applicants are welcome to contact Dr Mark Steinberg, Managing Partner at [email protected]

We would be happy to arrange a Teams call or practice visit.

Person Specification

Essential Requirements

Essential

• Full GMC registration with licence to practice on the GP Register
• MRCGP
• Certificate of Completion of Training CCT or equivalent
• Inclusion on NHS England Performers List.
• Excellent communication skills
• Ability to work collaboratively as part of a multidisciplinary team

Desirable

• Experience with EMIS Web - Interest in dermatology, substance misuse, medical education, or digital innovation

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Westbury Medical Centre

Address

205 Westbury Avenue

London

N22 6RX

United Kingdom

Employer's website

https://www.westbury.nhs.uk/your-surgery/ (Opens in a new tab)

Job description

Job responsibilities

Please see the attached Job Description and Person Specification or you can drop us an email to request should you be having difficulty accessing or opening the document.

Person Specification

Communcation

Essential

• Must have excellent telephone and communication skills.
• Be an excellent problem solver and de-escalate complaints.
• Be a team player and also be able to work using own initiative.

Experience

Essential

• Experience of working in an office environment
• Minimum 1 years experience of working in a GP Practice

Desirable

• Minute taking experience

Qualifications

Essential

• Educated to GCSE standard or equivalent [Mathematics & English]

Previous Experience / Training

Essential

• Experience of working with the public in a fast paced environment.
• Microsoft Word and Excel literate.
• Experience in handling a high volume of calls and dealing with a variety of enquiries.

Desirable

• Familiarity with Emis and Docman;
• Previous history of working in a healthcare setting.

Inter-Personal Skills

Essential

• Must be able to work as part of a team and contribution to Practice meetings.
• The successful candidate will be required to present on occasions and take minutes / prepare agendas.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

BARDOC

Address

Rock Healthcare

Moorgate Primary Care Centre [1st Floor]

22 Derby Way

Bury, Manchester

BL9 0NJ

United Kingdom

Employer's website

http://bardoc.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

The post holder will:

• Deliver advanced clinical care in line with national competencies for ANPs
• Work within the NMC Code and local clinical governance frameworks
• Participate in clinical audit, significant event analysis, and service improvement
• Maintain continued professional development and revalidation requirements
• Work flexibly to meet service demand

Primary Key Responsibilities:

Clinical Practice

• Provide advanced, autonomous clinical care including history taking, examination, diagnosis, and treatment planning
• Manage patients presenting with undifferentiated and complex conditions across all age groups
• Deliver care for both acute presentations and long-term conditions
• Prescribe safely and effectively within scope of practice (if qualified as an Independent Prescriber)
• Request, interpret, and act upon diagnostic investigations
• Make appropriate referrals to secondary care and other services
• Undertake home visits where appropriate

Clinical Leadership & Service Development

• Contribute to the development and delivery of high-quality, safe, and effective services
• Support implementation of new clinical pathways and service improvements
• Participate in clinical governance, including audit and quality improvement initiatives
• Act as a clinical role model within the multidisciplinary team
• Contribute to the development of practice policies and protocols

Multidisciplinary Team Working

• Work collaboratively with GPs, nurses, pharmacists, and wider PCN teams
• Contribute to MDT meetings and care planning for complex patients
• Support integrated working across primary, community, and secondary care

Education & Mentorship

• Support and mentor junior staff, students, or trainee ANPs where appropriate
• Contribute to education within the practice team
• Maintain own continuing professional development and revalidation

Patient Experience & Safety

• Deliver patient-centred care that is responsive to individual needs
• Promote health education, self-care, and prevention
• Maintain accurate, clear, and contemporaneous clinical records
• Ensure compliance with safeguarding, infection control, and safety policies

Digital & Operational Working

• Work effectively within a Total Triage model
• Utilise digital consultation tools and clinical systems (e.g. EMIS/SystmOne)
• Support adoption of digital innovations within the practice and PCN

Person Specification

Experience

Essential

• Significant post-registration experience in primary care, urgent care, or similar setting
• Experience managing undifferentiated and complex patients
• Evidence of autonomous clinical decision-making
• Experience of working in a primary care environment
• Experience of continued professional development
• Experience of QOF and clinical audit
• Experience of chronic disease management
• EMIS proficiency.
• Experience of working with the PCN DES, NICE, and ARRS framework.

Desirable

• Experience working in general practice
• Experience in leadership, teaching, or mentoring roles
• Additional relevant clinical qualifications (e.g. minor illness/injury)
• Experience of medicines management
• Experience of ICB initiatives

Qualifications

Essential

• Registered Nurse with valid NMC registration
• MSc in Advanced Clinical Practice
• Independent Non-Medical Prescriber (V300)

Knowledge & Skills

Essential

• Advanced clinical assessment and diagnostic skills
• Ability to manage risk and clinical uncertainty
• Excellent communication and interpersonal skills
• IT literacy and experience using clinical systems

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name