Job description

Job responsibilities

Job Summary

The Practice Business Manager is the strategic and financial lead for Waterloo Medical Centre, responsible for ensuring the long-term sustainability, growth and success of the practice. Working closely with the GP Partners, the post-holder will provide leadership across business development, finance, governance, workforce planning, estates, contract performance, digital transformation and regulatory compliance.

The Practice Business Manager will support the Partners in delivering high-quality, safe, effective and financially sustainable primary care services whilst ensuring the practice remains responsive to the changing NHS environment.

As a senior leader within the organisation, the post-holder will oversee performance across all departments and provide strategic direction to the Practice Manager, Operations Manager and Reception/Admin Manager, ensuring clear accountability, effective operational delivery and continuous improvement.

The role will champion innovation, digital transformation and the appropriate use of emerging technologies, including Artificial Intelligence (AI), to improve efficiency, patient access, workforce productivity and the overall quality of services provided.

Key Responsibilities

Strategic Leadership and Business Development

• Lead the development and delivery of the practice's strategic objectives.
• Support the Partners in developing long-term business plans and growth strategies.
• Identify opportunities for service expansion, diversification and innovation.
• Monitor changes in NHS policy, legislation and commissioning arrangements and advise Partners accordingly.
• Develop and maintain strong relationships with the ICB, NHS England, PCN, GP Federation, LMC and other stakeholders.
• Lead organisational change programmes and service redesign initiatives.
• Prepare business cases and investment proposals to support future development.

Financial Management

• Prepare, manage and monitor the annual budget.
• Provide regular financial reports and performance analysis to Partners.
• Monitor profit and loss performance and identify areas for improvement.
• Ensure robust financial controls and governance processes are maintained.
• Monitor cash flow and financial forecasting.
• Maximise practice income through effective contract monitoring, claims management and service delivery.
• Oversee procurement processes and major purchasing decisions.
• Identify efficiencies and opportunities for cost reduction without compromising patient care.

Contract Management and Performance

• Lead management of:
• PMS Contracts
• Enhanced Services
• PCN Agreements
• Other commissioned services
• Ensure contractual obligations and key performance indicators are achieved.
• Monitor performance against national, local and contractual requirements.
• Deliver assurance reports to Partners regarding contract compliance and achievement.
• Work with operational teams to maximise income and performance outcomes.

Workforce Planning and Organisational Development

• Lead workforce planning to ensure the practice has the required skills and staffing levels to meet current and future service demands.
• Develop succession plans for key leadership and clinical roles.
• Support recruitment and retention strategies.
• Monitor workforce performance and productivity.
• Promote staff wellbeing, engagement and organisational development.
• Support leadership development throughout the practice.

Governance, Risk and Compliance

• Lead on CQC compliance and inspection readiness.
• Maintain oversight of all governance systems and processes.
• Ensure compliance with:
• CQC Regulations
• NHS contractual requirements
• GDPR and Data Protection legislation
• Information Governance requirements
• Health and Safety legislation
• Maintain a robust risk management framework.
• Oversee business continuity and emergency preparedness arrangements.
• Monitor significant events, complaints, audits and organisational learning.

Estates and Facilities Development

• Develop and oversee estate strategies to support future service demands.
• Lead premises development projects and capital programmes.
• Liaise with architects, contractors, NHS bodies and external stakeholders.
• Ensure premises remain compliant with statutory requirements.
• Support environmental sustainability initiatives and energy efficiency improvements.

Digital Transformation and Innovation

• Lead the strategic adoption of digital technologies that enhance operational efficiency and patient care.
• Promote a culture of innovation and continuous improvement.
• Identify opportunities to streamline administrative and clinical processes through automation and digital solutions.
• Work with management teams to maximise use of practice systems and digital tools.
• Support the implementation of new NHS digital initiatives and technologies.

Leadership and Management

• Provide strategic leadership across the organisation.
• Oversee performance across operational departments.
• Ensure clear accountability and effective delegation of responsibilities.
• Foster a culture of teamwork, professionalism and continuous improvement.
• Lead organisational change initiatives.
• Act as a senior ambassador for the practice with external partners and stakeholders.

Key Performance Indicators (KPIs)

The Practice Business Manager will be accountable for:

Financial Performance

• Delivery of agreed budgets.
• Profitability and financial sustainability.
• Cash flow management.

Contract Performance

• Achievement of contractual targets.
• Enhanced Service delivery.
• PCN and commissioned service performance.

Workforce Performance

• Workforce productivity.
• Recruitment and retention outcomes.
• Succession planning achievement.
• Staff engagement and wellbeing.

Strategic Objectives

• Delivery of business plans and strategic projects.
• Service development and growth initiatives.
• Estates development programmes.

Governance and Compliance

• CQC readiness and inspection outcomes.
• Risk management effectiveness.
• Compliance with statutory and contractual requirements.

Digital Transformation

• Successful implementation of digital solutions.
• Adoption of AI and emerging technologies.
• Efficiency improvements resulting from innovation programmes.

Person Specification

Qualifications

Essential

• Degree level qualification or equivalent management experience.
• Significant senior management experience within healthcare, primary care or a comparable environment.
• Strong financial and budget management skills.
• Experience of strategic planning and organisational development.
• Excellent leadership and people management skills.
• Knowledge of NHS primary care contracts and funding streams.
• Understanding of governance, risk management and compliance frameworks.
• Excellent communication, negotiation and influencing skills.
• Strong analytical and problem-solving abilities.
• Commitment to innovation and digital transformation.

Desirable

• Experience in General Practice management.
• ILM, CMI or equivalent management qualification.
• Project Management qualification.
• Experience leading CQC inspections.
• Experience of estates development projects.
• Knowledge of AI technologies and digital transformation programmes within healthcare.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Waterloo Medical Centre

Address

Waterloo Medical Centre

178 Waterloo Road

Blackpool

Lancashire

FY4 3AD

United Kingdom

Employer's website

https://www.waterloomedical.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Sorting all clinical post and prioritising it

Extracting all information from clinical letters that needs coding

Dealing with all routine clinical post directly e.g. did not attend (DNA) letters, two week wait referrals (2WW) etc.

Arranging appointments, referrals and follow up appointments of patients

Preparing patients prior to going in to see the GP, taking a brief history and basic readings in readiness for the GP appointment.

Dipping urine, taking blood pressure, ECGs and phlebotomy

Completing basic (non-opinion) forms for the GP to approve and sign including, but not limited to, insurance, mortgage and Department for Work and Pensions forms (IB113, HAAS etc)

Explaining treatment procedures to patients including arranging follow up appointments

Helping the GP liaise with outside agencies i.e. getting an on call doctor on the phone to ask advice or arrange admission while the GP can continue with their consultation(s)

Support the GP with immunisations and wound care

Urine dipstick

Restocking consulting rooms

Take blood samples

Take bp and bmi check

ECG

Lead on health promotion and education work etc

Person Specification

Qualifications

Essential

• GPA course

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Crompton Medical Centre

Address

Ground Floor

1 Crompton Street

London

W2 1ND

United Kingdom

Employer's website

https://cromptonmedicalcentre.com/ (Opens in a new tab)

Job description

Job responsibilities

• Provide comprehensive general medical services to registered patients.
• Undertake face-to-face, telephone and Accurx consultations.
• Assess, diagnose and manage acute and chronic medical conditions.
• Develop and implement appropriate treatment and management plans.
• Provide appropriate follow up and continuity of care.
• Prescribe safely and appropriately in accordance with current guidelines.
• Arrange investigations, referrals and follow up where clinically indicated.
• Review and action laboratory results results, clinical correspondence and investigation reports.
• Undertake home visits where clinically appropriate.
• Participate in the practice clinical and appointment system.
• Provide appropriate health promotion and preventative healthcare advice.
• Recognise and appropriately manage safeguarding concerns.
• Maintain accurate and comprehensive clinical records.
• Participate in clinical audit and quality improvement initiatives.
• Maintain professional competence through continual professional development.
• Maintain patient confidentiality and comply with information governance requirement
• Support the supervision of medical students and advise colleagues appropriately

Person Specification

Qualifications

Essential

• Qualified GP
• MRCGP
• Certificate of Completion of Training (CCT)
• Full GMC registration
• Performers List registration
• Appropriate defence indemnity
• Evidence of current validation

Experience

Essential

• Ability to both work autonomously and as part of a multi-disciplinary team
• Experience of working in a primary care environment
• Experience of providing home visits
• General understanding of the primary care contract
• Understanding the importance of evidence-based practice
• Proven ability to evaluate the safety and effectiveness of own clinical practice

Desirable

• An appreciation of the NHS landscape and relationship between individual organisations, PCNs, commissioners and neighbourhood teams
• Knowledge of public health issues in local area
• Understanding and knowledge of QOF and Enhanced Services

Personal Qualities

Essential

• Effective time management with excellent problem solving and analytical skills
• Demonstrate personal accountability and work well under pressure
• High levels of loyalty and integrity
• Ability to use own initiative, discretion and sensitivity
• Ability to work as a team member and autonomously
• Good interpersonal and organisational skills
• Effectively able to communicate in a clear manner and understand the needs of the patient
• Commitment to ongoing professional development
• Polite and confident
• Motivated, forward thinker
• Access to own transport and ability to travel across the locality

Desirable

• Problem solver with the ability to process information accurately and effectively, interpreting data as required
• Effectively utilise resources

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

William Fisher Medical Centre

Address

High Street

Southminster

Essex

CM0 7AY

United Kingdom

Employer's website

https://www.williamfishermedicalcentre.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

If you would like to find out more information about this role, please see the attached job specification.

Person Specification

Qualifications

Essential

• Full GMC registration with a licence to practise and entry on the GP register (Certificate of completion date must be within 2 years and not having held a substantive post before).
• Certificate of Completion of Training (CCT) in General Practice / Certificate Confirming Eligibility for General Practice Registration (CEGPR), or equivalent.
• Included on a medical performers list or eligible.
• Evidence of ongoing professional development.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Crompton Medical Centre

Address

Ground Floor

1 Crompton Street

London

W2 1ND

United Kingdom

Employer's website

https://cromptonmedicalcentre.com/ (Opens in a new tab)

Job description

Job responsibilities

Working within a dynamic group of clinicians and supporting service colleagues you will learn from and with them and be proud when you inspire and develop others from your expertise too. Here are the added extras to our commitment to being a great place to work. Your Continuing Professional Development (CPD) will be a priority as we invest in your development and reward you for giving your best. The below are the added extras to our commitment to being a great place to work. Up to 30 days' holiday (plus public holidays) and an extra day for your Birthday A minimum of 5% of working time devoted to your personal development with an in-house Learning and Development Academy offering a wide range of career pathway development opportunities. Save pennies through accessing excellent discounts via our 'Boost' Benefits, access to health service discounts and a Blue Light Card Access our employee assistance program, including virtual GP appointments, Mental Health First Aid and Wellbeing Support Sustainable Electric Car Scheme and Cycle to Work Be reimbursed for professional membership fees that are a requirement of your role Group life cover

Person Specification

Qualifications

Desirable

• BSc in Physiotherapy or Osteopathy

Experience

Desirable

• Working as an Advanced MSK Clinician or FCP

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Cora Health Group Limited

Address

Tieve Tara Medical Centre

Wakefield

West Yorkshire

WF10 2QP

United Kingdom

Employer's website

http://www.corahealth.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

JOB DESCRIPTION

Post

PCN Care Coordinator

Salary Grade

Reporting to

Service Lead / Manager

PURPOSE OF THE ROLE

A care coordinator works with GP practices to help run reports, organise patient visits, deal with tasks and generally help patients to get a better service from doctors, nurses, clinicians and admin teams within the practice and other professionals.

MAIN DUTIES AND RESPONSIBILITIES

Run reports from clinical systems such as SystmOne (training will be provided if needed) and interpret and analyse data.

Help patients manage their needs by answering queries, making and managing appointments, making sure patients have understandable written or verbal information to help them make choices about their care.

Maintain patient clinical records ensuring they are accurate and up to date using read coding and data entry.

Work with teams within the GP practice and those who support GP practices, providing administrative support as required.

Support or manage clinics as required including management and monitoring of services and staff rotas.

Help patients gain access to self-management education courses and peer support/interventions that support them to take more control of their health and wellbeing

Support the coordination and delivery of muti-disciplinary meetings.

Adhere to organisations policies and procedures, guided by occupational policies and procedures in primary and secondary care.

Work without supervision, plan own workload and seek guidance as required from line manager and colleagues.

Readily promote and support access of digital health tools (NHS App) to patients, communities & colleagues to help people manage their health, care and wellbeing through improved access to services.

Maintain and update PCN and GP Practice websites, social media channels and digital patient communications, ensuring timely, accurate, and accessible information is available to patients and the wider community.

Use clinical systems for record keeping, audit and evaluation.

Always maintain confidentiality.

LEARNING & DEVELOPMENT

Undertake ongoing training as required for the role of the care co-ordinator.

Take an active role in 1-2-1s and appraisals.

SAFEGUARDING RESPONSIBILITIES

Adhere to Safeguarding of Children, Adults and vulnerable people policies. All employees have a responsibility to support the organisation in our duties by:

• Attending mandatory training on Safeguarding children and adults.
• Making sure they are familiar with their and the organisations requirements under relevant legislation.
• Adhering to all relevant national and local policies, procedures, practice guidance (e.g. LSCB Child Protection Procedures and Practice Guidance) and professional codes.

Ensure safeguarding processes are followed and concerns are escalated for vulnerable individuals.

Adhere to information governance polices and processes.

MOBILITY

You will be expected to work across sites in Rushcliffe as required, which may include care homes, GP practices and other identified bases.

BEHAVIOURS

Partners Health staff should strive towards the following behaviours to support their professional development and working life

o Communicate appropriately and clearly and know when to listen

o Polite and professional at all times

o works on own initiative

o Organised, Structured and Purposeful

o Diplomatic, Tactful, Emotionally Aware

o Determined, Focused and Resilient

o Self -Aware as an individual and part of a team

o Happy to Contribute, Respectful, Adaptable

o Eager to learn and seek the highest outcomes

o Patient and outcome focused

o Respectfully challenging and decisive

o Know when to ask for help

o Work Safely

o Visible leadership and consistent management

ADMINISTRATION & GENERAL

As an employee of PartnersHealth it is expected that you will take due diligence and care in regard to any information collected, recorded, processed or handled by you during the course of your work and that such information is collected, recorded, processed and handled in compliance with organisation requirements and instructions.

To work to the agreed standards, policies and procedures, values and beliefs of the organisation

The duties of this post are a guide to the range of responsibilities that may be required. These may change from time to time to meet the needs of the service and/or the development needs of the post holder. This job description will be revised regularly to take account of changes within the organisational structure and the organisations business plan.

Person Specification

Autonomy

Essential

• Demonstrated capabilities to manage own workload and make informed decisions in the absence of required information, working to tight and often changing timescales

Other

Essential

• Driver with sole use of vehicle

Qualities & Attributes

Essential

• Self-motivated and able to work with minimal direction
• Ability to work effectively under pressure
• Hard working and reliable
• Resourceful with the ability to think outside the box
• Understanding of the importance of confidentiality and GDPR
• Problem solving and analytical skill

Interpersonal Skills

Essential

• Excellent Communication skills
• Across all forms of media to include telephone, email and in person
• Adaptable and flexible
• Ability to use own initiative when appropriate
• Ability to build and maintain effective working relationships
• Ability to challenge and be challenged
• Ability to motivate self and others, and to work as part of a team
• Ability to work flexibly to meet the needs of the service

Knowledge, Training and Experience

Essential

• Have ICT skills and knowledge of general software applications relevant to the post, including Word, Excel and management information systems
• GCSE Grade A to C in English and Maths
• Relevant experience in a similar role, involving data and the need for accuracy
• Experience of multi-tasking in a complex and demanding environment

Desirable

• Experience of working within healthcare
• Experience of working in primary care

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

PartnersHealth

Address

Gamston Medical Centre

District Centre

Gamston

West Bridgford

Nottingham

NG2 6PS

United Kingdom

Employer's website

https://www.partnershealth.co.uk (Opens in a new tab)

Job description

Job responsibilities

Acting as a principal point of contact for internal and external stakeholders, across health, social care and VCSE partners. Building and sustaining strong, effective relationships that support neighbourhood delivery and improved population health outcomes. Helping to facilitate an effective multi-disciplinary across organisations, breaking down organisational boundaries and promoting a collaborative neighbourhood delivery of services.

This role focuses on enabling the PCN to deliver high-quality care in line with NHS Englands Enhanced Services, and Integrated Neighbourhood Team objectives. The post holder will join a multi-disciplinary workforce that continues to improve patient care across our three practices.

Working with a wide range of partners to proactively build, cultivate, and sustain effective partnerships and professional networks, using proven communication skills. This will include representing the PCN at meetings, liaising with hospitals and community services. Supporting the PCN Operations Manager with administration, including HR, finance and performance data. Managing the PCN TeamNet portal to ensure policies and data are current. Drafting or updating relevant SOPs, contributing to continuous improvement initiatives.

Responsible for the PCN Website, ensuring legal compliance and that information displayed is up to date and encourages participation in national screening programmes. Managing the network social media accounts to promote all health-related content and PCN services.

Be aware of and communicate, both local and national health care campaigns. Promoting via websites and other media, ordering relevant resources, with responsibility for improving our patients access to digital resources. Promoting partner services, such as Pharmacy First, Home Monitoring Apps and increased use of the NHS App. Where appropriate, assist people to access self-management health education courses, peer support or interventions that support them in their health and wellbeing.

You must be able to prioritise your workload and have a flexible and proactive approach to work. This role covers several areas of responsibility and will suit a candidate who can adhere to deadlines and adapt to tasks and priorities as they arise.

The post holder must maintain confidentiality, comply with company policies, and support safeguarding and clinical governance standards. The role includes a commitment to completing any additional training required to support safe, effective patient care.

If you are organised, adaptable, and committed to delivering high-quality service, this role offers a rewarding opportunity to contribute to patient care within a supportive, collaborative team.

Person Specification

Experience

Essential

• Proven experience of working in a busy office environment. Strong organisational skills, ability to prioritise workload with good time management. Daily use of Microsoft Office products. Experience of working with the public, and other stakeholders. Able to use own initiative, working independently and as part of a team.

Desirable

• Experience of working in the NHS, Primary Care or Public Health

Qualifications

Essential

• Minimum of GCSE grades 4-9 (A to C) in English and Maths

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Grove Medical Centre

Address

Wootton Grove

Sherborne

Dorset

DT9 4DL

United Kingdom

Employer's website

https://www.thegrovemedcentre.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job Description:

• To undertake clinical sessions (remote and face to face) for the Department of Community Mental Health (DCMH), carrying out fresh case assessments and reviews of all service personnel referred to the DCMH. This will include liaison with referrers and line management as required to facilitate the clinical and occupational management of the patient.
• To provide clear occupational recommendations to the referrer and/or Medical Centre based on MOD and single Service policy.
• To supervise the clinical activity of other mental health professionals.
• To liaise and engage with MOD contracted (or other NHS and non-NHS providers as necessary) in-patient service providers to enable discharge planning for Service and other entitled personnel who have been admitted to hospital
• To complete reports and documentation in accordance with MOD policy or the requirements of any other government department.
• To assist educational supervisors in the DCMH with providing training experiences for General Practitioner Vocational Trainees (GPVTs) and mental health trainees.
• To attend individual management reviews or case conferences with Primary Healthcare (PHC) and/or line management as required.

Person Specification

Qualifications

Essential

• Must be on the GMC Specialist Register for General Psychiatry and/or Forensic Psychiatry.
• Must be approved under Section 12 (2) of the Mental Health Act 1983 or be an Approved Medical Practitioner under Section 22 of the Mental Health (Care and Treatment) (Scotland) Act 2003.
• Must have a current, satisfactory in date annual appraisal in line with the requirements of the General Medical Councils (GMCs) Good Medical Practice (GMP).
• Must have completed sufficient Continuing Professional Development (CPD) in accordance with Royal College of Psychiatrists guidance on CPD.
• Must hold current, valid personal medical indemnity insurance.
• Must hold a full Driving Licence valid in the UK (in order to be able to conduct peripatetic clinics and assess personnel sick at home in exceptional circumstances).
• Must be in date and able to provide certification for Safeguarding Children and Young People and Safeguarding Adults up to and including Level 3 training.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Honeybeerecruitment.com Ltd. trading as Military Medical Personnel (MMP)

Address

Colchester

Essex

CO2 7SW

United Kingdom

Employer's website

https://www.militarymedicalpersonnel.com/ (Opens in a new tab)

Job description

Job responsibilities

Job Description:

• To undertake clinical sessions (remote and face to face) for the Department of Community Mental Health (DCMH), carrying out fresh case assessments and reviews of all service personnel referred to the DCMH. This will include liaison with referrers and line management as required to facilitate the clinical and occupational management of the patient.
• To provide clear occupational recommendations to the referrer and/or Medical Centre based on MOD and single Service policy.
• To supervise the clinical activity of other mental health professionals.
• To liaise and engage with MOD contracted (or other NHS and non-NHS providers as necessary) in-patient service providers to enable discharge planning for Service and other entitled personnel who have been admitted to hospital
• To complete reports and documentation in accordance with MOD policy or the requirements of any other government department.
• To assist educational supervisors in the DCMH with providing training experiences for General Practitioner Vocational Trainees (GPVTs) and mental health trainees.
• To attend individual management reviews or case conferences with Primary Healthcare (PHC) and/or line management as required.

Person Specification

Qualifications

Essential

• Must be on the GMC Specialist Register for General Psychiatry and/or Forensic Psychiatry.
• Must be approved under Section 12 (2) of the Mental Health Act 1983 or be an Approved Medical Practitioner under Section 22 of the Mental Health (Care and Treatment) (Scotland) Act 2003.
• Must have a current, satisfactory in date annual appraisal in line with the requirements of the General Medical Councils (GMCs) Good Medical Practice (GMP).
• Must have completed sufficient Continuing Professional Development (CPD) in accordance with Royal College of Psychiatrists guidance on CPD.
• Must hold current, valid personal medical indemnity insurance.
• Must hold a full Driving Licence valid in the UK (in order to be able to conduct peripatetic clinics and assess personnel sick at home in exceptional circumstances).
• Must be in date and able to provide certification for Safeguarding Children and Young People and Safeguarding Adults up to and including Level 3 training.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Honeybeerecruitment.com Ltd. trading as Military Medical Personnel (MMP)

Address

Donnington

Shropshire

TF2 8JT

United Kingdom

Employer's website

https://www.militarymedicalpersonnel.com/ (Opens in a new tab)

Job description

Job responsibilities

Job Description:

• To undertake clinical sessions (remote and face to face) for the Department of Community Mental Health (DCMH), carrying out fresh case assessments and reviews of all service personnel referred to the DCMH. This will include liaison with referrers and line management as required to facilitate the clinical and occupational management of the patient.
• To provide clear occupational recommendations to the referrer and/or Medical Centre based on MOD and single Service policy.
• To supervise the clinical activity of other mental health professionals.
• To liaise and engage with MOD contracted (or other NHS and non-NHS providers as necessary) in-patient service providers to enable discharge planning for Service and other entitled personnel who have been admitted to hospital
• To complete reports and documentation in accordance with MOD policy or the requirements of any other government department.
• To assist educational supervisors in the DCMH with providing training experiences for General Practitioner Vocational Trainees (GPVTs) and mental health trainees.
• To attend individual management reviews or case conferences with Primary Healthcare (PHC) and/or line management as required.

Person Specification

Qualifications

Essential

• Must be on the GMC Specialist Register for General Psychiatry and/or Forensic Psychiatry.
• Must be approved under Section 12 (2) of the Mental Health Act 1983 or be an Approved Medical Practitioner under Section 22 of the Mental Health (Care and Treatment) (Scotland) Act 2003.
• Must have a current, satisfactory in date annual appraisal in line with the requirements of the General Medical Councils (GMCs) Good Medical Practice (GMP).
• Must have completed sufficient Continuing Professional Development (CPD) in accordance with Royal College of Psychiatrists guidance on CPD.
• Must hold current, valid personal medical indemnity insurance.
• Must hold a full Driving Licence valid in the UK (in order to be able to conduct peripatetic clinics and assess personnel sick at home in exceptional circumstances).
• Must be in date and able to provide certification for Safeguarding Children and Young People and Safeguarding Adults up to and including Level 3 training.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Honeybeerecruitment.com Ltd. trading as Military Medical Personnel (MMP)

Address

Northallerton

North Yorkshire

DL7 9NJ

United Kingdom

Employer's website

https://www.militarymedicalpersonnel.com/ (Opens in a new tab)

Job description

Job responsibilities

• Key Responsibilities:

  1. Scanning

  2. Scan and file all incoming paperwork onto patient records

  3. Check scanning for duplicates to ensure only one copy of documents is placed on patient records

  4. Using the agreed scanning protocol, assign documents into the relevant folders to be actioned by the appropriate team members

  1. Electronic Document Transfer Administration

  2. File all EDTs into the Emis patient records

  3. Using the agreed protocol, assign EDTs into the relevant folders to be actioned by the appropriate team members

  4. Ensure all EDTs are filed and assigned within a suitable timeframe

  1. Registrations

  2. Oversees all aspects of Patient Registrations

  3. Manages the automated system of patient registrations

  4. Inputs patient registrations from paper forms

  5. Ensures all patient registrations are actioned in a timely manner

  6. Ensure the appropriate safeguarding alerts are actioned

  7. Manage any alerts that are highlighted after a patient registration

  8. Manages GP2GP note transfers

  1. Patient Deductions

  2. Oversee all aspects of patient deductions

  1. Patient Notes/Records Administration

  2. Receiving patient notes from PCSE

  3. Ensuring Notes are sent back to PCSE as required

  4. Ensuring EMIS is kept up to date with the whereabouts of the patient notes

  5. Scanning patient notes onto EMIS in a timely manner

  1. Patient Details

  2. Administering all Patient changes of details

  3. Ensure EMIS is up to date with patient changes of details

  1. Clinical Coding

  2. Code medical records as directed by the clinical team and pharmacy team

  1. Private Medical Administration

  2. Oversee and manage all the private medical administration

  3. Ensure all work is done in a timely manner

  4. Ensure payment is received before work is carried out

  1. Reception

  2. Provide cover on reception as required

  3. Support the administration of reception duties, as required

  1. Patient Screening Programmes

  2. Manage and oversee Patient screening programmes: Bowel, Breast, cytology and any other relevant programmes

  3. Ensure non-responders are contacted to encourage participation

  1. Baby Clinics

  2. Oversee and manage the appointment booking for new baby checks

  3. Liaise with patients to ensure these appointments are booked in

  1. Administration Functions

  2. Provide administrative support as needed

  3. Provide Administration cover when required to ensure smooth practice operations.

  4. Carry out any administrative duties as required by the practice

  5. Assist with Quality of Framework (QoF) and other clinical recalls as appropriate

  This list is not exhaustive, and all team members should be prepared to accept additional duties or surrender existing duties to enable the efficient running of the organisation

  Your individual job plan will be agreed with your line manager. This will be subject to change in accordance with the needs of the organisation

Person Specification

Knowledge, Skills & Experience

Essential

• Excellent Telephone Skills
• Sound Verbal Communication Skills
• Microsoft Office Skills
• Active Listening Skills
• Professionalism
• Customer/patient focussed
• Good Organisational Skills
• Informing Others
• Handling Pressure
• Strong Team player
• Confidentiality / Data Protection knowledge

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Esher Green Surgery

Address

Esher Green Drive

Esher

Surrey

KT10 8BX

United Kingdom

Employer's website

https://www.eshergreensurgery.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job Summary

You will work as an autonomous salaried General Practitioner, using your professional skills and clinical knowledge to deliver a high standard of patient-centered care within a supportive and collaborative team.

The role involves a mix of face-to-face and telephone consultations, alongside management of clinical correspondence and results, repeat prescribing, and home visits where appropriate.

Furthermore, the post-holder will adhere to the GMC standards for good medical practice, leading by example, maintaining a positive, collaborative working relationship with the multidisciplinary team.

Key Responsibilities

The following are the core responsibilities of the salaried GP. There may be on occasion, a requirement to conduct other tasks; this will be dependent upon factors such as workload and staffing levels:

The delivery of highly effective medical care to the entitled population

commensurate with the GMS contract, undertaking responding to patients face to face, by telephone or online as appropriate

Maintain accurate, contemporaneous record on practice computer system for all patient contacts

Communicate with other members of PHCT and outside agencies to plan and provide care which meets patients needs

Prescribe in accordance with local and national guidance

Effective management of long-term conditions

Review and adhere to practice protocols and policies including those on confidentiality, equality and diversity, GDPR, health and safety and infection control

Process administration in a timely manner, including referrals, repeat prescription requests and other associated administrative tasks

Undertake on call duties on a rotational basis

Participate in advanced access hours on a rotational basis

Work collaboratively, accepting an equal share of the practice workload

Adhere to best practice recommended through clinical guidelines and the audit process

Contribute to the successful implementation of continuous improvement and quality initiatives within the practice

Attend and contribute effectively to practice meetings as required

Commit to self-learning and instil an ethos of continuing professional development across the practice team

Participate in mandatory training

Ensure compliance with the appraisal and revalidation process

Work within practice guidelines for safeguarding children and adults

Person Specification

Qualifications

Essential

• Essential criteria
• Qualified GP MRCGP Vocational Training Certificate or equivalent JCPTGP General Practitioner (Certificate of Completion of Training CCT)

Experience

Essential

• Outstanding level of clinical knowledge and skills commensurate with that of an experienced GP
• Excellent communication skills (written and oral)
• Strong IT skills
• System One user skills
• Effective time management Planning & Organising
• Ability to work as a team member and autonomously
• Excellent people skills
• Problem solving & analytical skills
• Ability to follow clinical policy and procedure
• Experience with clinical risk management

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Chatsworth Road Medical Centre

Address

Chatsworth Road

Chesterfield

Derbyshire

S40 3PY

United Kingdom

Employer's website

https://www.chatsworthroadmedicalcentre.nhs.uk (Opens in a new tab)

Job description

Job responsibilities

Job Description

Fixed Term Salaried General Practitioner

Contract: Fixed-Term until 31 March 2027 Hours: 3 Sessions per Week Location: Great Homer Street Medical Centre, Liverpool Accountable to: GP Partner and Practice Manager

Job Purpose

The Salaried GP will provide high-quality, patient-centred primary care services to the registered practice population, delivering care in accordance with the General Medical Services (GMS) Contract, professional standards and evidence-based practice.

The postholder will work as part of a multidisciplinary team to assess, diagnose, treat and manage patients across the full spectrum of primary care presentations. The role requires a commitment to delivering safe, effective and compassionate care whilst supporting the practice's focus on improving health outcomes and reducing health inequalities.

Key Responsibilities

Clinical Duties

• Provide a full range of primary medical services to registered patients.
• Undertake face-to-face, telephone and digital consultations as required.
• Assess, investigate, diagnose and treat patients presenting with acute and chronic conditions.
• Manage patients presenting with undifferentiated and undiagnosed illnesses.
• Develop and implement appropriate management plans.
• Manage patients with long-term conditions in line with local and national guidance.
• Provide preventative healthcare, screening, health promotion and lifestyle advice.
• Identify disease risk factors and support early intervention where appropriate.
• Prescribe in accordance with national and local prescribing guidance.
• Undertake home visits where clinically indicated.
• Provide appropriate palliative and end-of-life care in conjunction with community services.
• Maintain continuity of care where possible.
• Arrange appropriate referrals to secondary care and other services.

Care Planning and Patient Management

• Develop personalised care plans with patients and carers.
• Support self-management and patient engagement in their healthcare.
• Work collaboratively with patients to improve health outcomes.
• Recognise and respond appropriately to safeguarding concerns involving children and vulnerable adults.

Multidisciplinary Working

• Work closely with practice colleagues and members of the multidisciplinary team.
• Liaise effectively with community, secondary care and voluntary sector services.
• Participate in multidisciplinary meetings where appropriate.
• Support integrated care pathways and collaborative working.

Clinical Governance and Quality

• Maintain accurate and legally compliant patient records.
• Participate in clinical audit and quality improvement activity.
• Contribute to the achievement of contractual and quality targets.
• Participate in significant event reviews and patient safety initiatives.
• Work within GMC guidance and practice policies.

Professional Responsibilities

• Maintain full GMC registration and inclusion on the NHS England Performers List.
• Participate fully in appraisal and revalidation.
• Maintain mandatory training requirements.
• Participate in continuing professional development activities.
• Support the educational and training ethos of the practice.

Person Specification

Essential Qualifications

• MBBS or equivalent medical qualification.
• Full GMC Registration with Licence to Practise.
• Inclusion on the NHS England Performers List.
• MRCGP or equivalent.

Essential Experience

• Experience of working within UK General Practice.
• Experience in managing acute and chronic disease.
• Evidence of multidisciplinary team working.
• Understanding of clinical governance and quality improvement.

Essential Skills

• Excellent communication and consultation skills.
• Strong clinical decision-making abilities.
• Ability to prioritise workload effectively.
• Good IT and record-keeping skills.
• Commitment to patient-centred care.
• Ability to work independently and as part of a team.

Desirable

• Experience of working with socially and clinically complex populations.
• Experience of managing patients with multiple long-term conditions.
• Experience using EMIS Web.
• Knowledge of local healthcare pathways.

About the Practice

Great Homer Street Medical Centre is a GP training practice based in North Liverpool. The practice is led by one GP Partner and supported by three GPs, alongside an experienced multidisciplinary team.

The practice is committed to delivering high-quality primary care services, supporting professional development and providing compassionate, patient-centred care to its registered population.

Terms and Conditions

• Fixed-Term Contract ending 31 March 2027.
• Three clinical sessions per week.
• NHS Pension Scheme.
• Annual leave and study leave in accordance with NHS Terms and Conditions.

Person Specification

Qualifications

Essential

• MBBS, MBChB or equivalent medical qualification.
• MRCGP or equivalent qualification.

Desirable

• Additional qualification or accredited training in substance misuse.

Experience

Essential

• Assessing, diagnosing and managing acute and chronic medical conditions.
• Managing patients with complex healthcare needs and multiple long-term conditions.
• Working within a multidisciplinary team.
• Independent clinical decision-making.
• Delivering patient-centred care.
• Maintaining accurate and contemporaneous clinical records.
• Prescribing in accordance with national and local guidelines.
• Safeguarding children and vulnerable adults.
• Participating in clinical governance, audit or quality improvement activities.

Desirable

• Working with diverse patient populations.
• Working in an area of socioeconomic deprivation.
• Supporting vulnerable or marginalised patients.
• Working with patients affected by substance misuse.
• Managing patients with complex health, mental health and social needs.
• Working in a GP training practice.
• Using EMIS Web.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Great Homer Street Medical Centre

Address

First Floor, Mere Lane Health Centre

49-51 Mere Lane, Anfield

Liverpool

Merseyside

L5 0QW

United Kingdom

Employer's website

https://www.greathomerstreetsurgery.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

• Support the day to day operations of the practice, working closely with the Business Manager and helping ensure staff meet their responsibilities. Support the supervision, induction, training, recruitment and absence management of reception and administrative staff.

• Support HR administration, ensuring compliance with practice policies and procedures, maintaining training and appraisal records, managing DBS checks, annual leave through TeamNet and supporting staff development.
• Support the management of the clinical system and IT processes, including user access and security for EMIS Web. Assist staff with searches, audits, templates and rotas, and help resolve local IT issues.
• Support governance and operational compliance, including significant events, audits, complaints management, risk management, health and safety, fire safety, COSHH, PAT testing, legionella and waste management.
• Assist with premises and asset management, insurance reports, smart card sponsorship and PPG meetings. Liaise with external stakeholders and provide administrative support to the Business Manager when required.

No canvassing or recruitment agencies.

Person Specification

Qualifications

Essential

• Good standard of education with excellent literacy and numeracy skills;
• Leadership and / or Management Qualification;

Desirable

• AMSPAR Qualification;

Experience

Essential

• Experience working with the general public;
• Experience working in a healthcare setting;
• Relevant health and safety experience;
• Experience in performance management, including appraisal writing, staff development, and disciplinary procedures;
• Experience in workforce planning.

Desirable

• Experience in leading multidisciplinary teams;
• NHS / Primary Care General Practice experience;
• Experience in producing agendas and minutes for meetings;

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Primary Care Management Solutions Ltd

Address

Chiltern House Medical Centre

45-47 Temple End

HIGH WYCOMBE

HP13 5DN

United Kingdom

Employer's website

https://www.pcmsolutions.co.uk (Opens in a new tab)

Job description

Job responsibilities

The following are the core responsibilities of the practice nurse. There may be on occasion a requirement to carry out other tasks; this will be dependent on factors such as workload and staffing levels:

a. Develop, implement and embed health promotion and well-being programmes

b. Implement and evaluate individual treatment plans for chronic disease patients

c. Identify, manage and support patients at risk of developing long-term conditions, preventing adverse effects on patients health

d. Provide routine nursing care to patients as required in accordance with clinical-based evidence, NICE and the NSF

e. Provide wound care (ulcer/Doppler etc.) to patients

f. Provide travel medicine services

g. Request pathology services as necessary

h. Process pathology results as required

i. Provide chronic disease clinics, delivering patient care as necessary, referring patients to secondary/specialist care as required

j. Maintain accurate clinical records in conjunction with extant legislation

k. Ensure read codes are used effectively

l. Maintain chronic disease registers

m. Develop, implement and embed well woman clinics

n. Develop, implement and embed well man clinics

o. Chaperone patients where necessary

p. Assist GPs with minor surgery when required

q. Prioritise health issues and intervene appropriately

r. Support the team in dealing with clinical emergencies

s. Recognise, assess and refer patients presenting with mental health needs

t. Implement vaccination programmes for adults and children

u. Support patients in the use of their prescribed medicines or over-the-counter medicines (within own scope of practice)

v. Liaise with external services/agencies to ensure the patient is supported appropriately (vulnerable patients etc.)

w. Delegate clinical responsibilities appropriately (ensuring safe practice and that the task is within the scope of practice of the individual)

x. Support the clinical team with all safeguarding matters, in accordance with local and national policies

y. Understand practice and local policies for substance abuse and addictive behaviour, referring patients appropriately

z. Deliver opportunistic health promotion where appropriate

Secondary responsibilities

In addition to the primary responsibilities, the practice nurse may be requested to:

a. Act as the audit lead, effectively utilising the audit cycle

b. Monitor and ensure the safe storage, rotation and disposal of medicaments

c. Support junior members of the nursing team, providing guidance when necessary

d. Participate in local initiatives to enhance service delivery and patient care

e. Support and participate in shared learning within the practice

f.Continually review clinical practices, responding to national policies and initiatives where appropriate

g.Participate in the review of significant and near-miss events applying a structured approach, i.e. root cause analysis (RCA).

"No canvassing or recruitment agencies, please."

Person Specification

Clinical knowledge

Essential

• Wound care/removal of sutures and staples; ECGs; Venepuncture; New patient medicals; Chaperone procedure; Requesting pathology tests and processing the results, advising patients accordingly; Travel medicine; Diabetes; Hypertension; Asthma; Spirometry; CHD; Immunisations (routine, childhood and travel); Womens health (Cervical cytology, contraception etc.); Understands the importance of evidence-based practice; Broad knowledge of clinical governance; Ability to record accurate clinical notes; Ability to work within own scope of practice and to understand when to refer to GPs; Knowledge of health promotion strategies; Understands the requirement for PGDs and associated policy;

Desirable

• Knowledge of public health issues in the local area; Awareness of issues within the wider health arena;

Qualifications

Essential

• NMC Registered Nurse

Desirable

• Postgraduate diploma or degree ( Care)

Experience

Essential

• Experience working in a primary care environment; Experience chronic disease management.

Desirable

• Experience of working as a practice nurse or community nurse

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Primary Care Management Solutions Ltd

Address

Grove Village Medical Centre

4 Cleeve Court

Kilross Road

Bedfont

TW14 8SN

United Kingdom

Employer's website

https://www.pcmsolutions.co.uk (Opens in a new tab)

Job description

Job responsibilities

Job Outline

Provide support to the practice nursing team to enable them to function effectively

Prepare consulting rooms for effective consultation

Maintain clinical stocks such as vaccines and drugs

Provide care to patients according to and by following practice approved protocols

Main Duties (according to training provided)

Prepare consulting rooms and maintain stocks of examination instruments and specimen collection materials

Ensure couches are kept clean

Maintain vaccine stock levels and stock rotation as agreed with the practice nurses

Maintain and order drugs, instruments and clinical supplies

Take and record blood pressures using templates as requested by doctors or nurses

Perform venepuncture for patients

Test urine specimens using appropriate equipment and record as requested

Ensure that specimens brought in by patients or taken by doctors or nurses are ready for collection by pathology service

Perform other clinical tasks as trained and agreed to meet the needs of the practice

Apply simple dressings

Suture / staple removal

Attend home visits with the Practice Nurse when required

To perform any other task within the skills of the post holder

Responsibility

The job holder must work as part of a team, have the ability to organise and prioritise own workload on a day to day basis and observe strict rules about patient confidentiality at all times. The jobholder must know when to seek direction from the Practice Nurse, Doctor or Practice Manager

Confidentiality:

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential.

Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, the practice Health & Safety Manual, and the practice Infection Control policy and published procedures. This will include:

• Using personal security systems within the workplace according to Practice guidelines
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
• Making effective use of training to update knowledge and skills
• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
• Actively reporting of health and safety hazards and infection hazards immediately when recognised
• Keeping own work areas and general / patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role
• Undertaking periodic infection control training (minimum annually)
• Reporting potential risks identified

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development:

The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Quality:

The post-holder will strive to maintain quality within the Practice, and will:

• Assess own performance and take accountability for own actions, either directly or under supervision
• Alert other team members to issues of quality and risk
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
• Work effectively with individuals in other agencies to meet patients needs
• Effectively manage own time, workload and resources

Communication:

The post-holder should recognise the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members
• Communicate effectively with patients and carers
• Recognise peoples needs for alternative methods of communication and respond accordingly

Contribution to the Implementation of Services:

The post-holder will:

• Apply Practice policies, standards and guidance
• Discuss with other members of the team how the policies, standards and guidelines will affect own work

Person Specification

Skills

Essential

• Previous experience using:
• ICE
• Emis Web
• Docman 10

Experience

Essential

• Experience as a HCA in a GP Practice.
• Please do not apply for this position unless you are an experienced HCA in PRIMARY CARE.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Hill Top Medical Centre

Address

15 Hill Top Road

Oldbury

West Midlands

B68 9DU

United Kingdom

Employer's website

https://hilltopmedicalcentre.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job Summary:

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

Job Responsibilities:

• Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice.
• Deal with all general enquiries, explain procedures and make new and follow-up appointments.
• Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.
• Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.
• Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
• When necessary, enter requests for home visits onto the computer, ensuring careful recording of all relevant details and where necessary refer to Duty Doctor.
• Advise patients of relevant charges for private (non NHS) services, accept payment and issue receipts for same.
• Enter patient information on to the computer as required.
• Monitor and complete clinical system tasks as required by the Reception Supervisor, Practice Manager and GPs.
• Premises:

• Open up premises at the start of the day when first to arrive, de-activate alarm and make all necessary preparations to receive patients.

• When last to leave at the end of the day, ensure that the building is totally secured, internal lights are off and the alarm activated.

• Undertake any other additional duties appropriate to the post as requested by the Reception Supervisor or the Practice Manager.
• Attend team and practice meetings.

Give results and/or information to the patient as directed by the doctors.

• Accept and ensure all specimens are clearly labelled and pass on to Healthcare staff for appropriate recording prior to collection by hospital transport.

Confidentiality:

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
• In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, to include:

• Using personal security systems within the workplace according to practice guidelines.
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.
• Making effective use of training to update knowledge and skills.
• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.
• Reporting potential risks identified to the Health and Safety Team immediately.

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation.
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development:

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.
• Attending all training courses and sessions deemed as mandatory by the Practice Manager.

Quality:

The post-holder will strive to maintain quality within the practice, and will:

• Alert other team members to issues of quality and risk.
• Assess own performance and take accountability for own actions, either directly or under supervision.
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.
• Work effectively with individuals in other agencies to meet patients needs.
• Effectively manage own time, workload and resources.

Communication:

The post-holder should recognise the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members.
• Communicate effectively with patients and carers.
• Recognise peoples needs for alternative methods of communication and respond accordingly.

Contribution to the Implementation of Services:

The post-holder will:

• Apply practice policies, standards and guidance.
• Discuss with other members of the team how the policies, standards and guidelines will affect own work.
• Participate in audit where appropriate.

Person Specification

Qualifications

Essential

• 3 GCSE's grade A to C, one of which to be English

Experience

Desirable

• Experience of working in a GP Practice.
• Receptionist experience.

Employer details

Employer name

Southgates Medical Centre & The Woottons Surgery

Address

Southgates Medical Centre

41 Goodwins Road

King's Lynn

Norfolk

PE30 5QX

United Kingdom

Employer's website

https://southgatesandwoottonssurgeries.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Patient Care Advisor (PCA) Job Description

Responsible to: Patient Care Advisor Team Leader / Patient Care Advisor Manager Accountable to: Patient Care Advisor Manager / Practice Manager Hours: As agreed, with flexibility required to meet service needs.

The Patient Care Advisor (PCA) is the first point of contact for patients accessing the practice and plays a vital role in delivering an efficient, professional and compassionate service.

The post holder will provide high-quality reception and administrative support, ensuring patients are signposted to the most appropriate service while supporting the safe and effective operation of the practice. You will work collaboratively with the wider multidisciplinary team to provide an excellent patient experience and contribute to the smooth running of practice services.

Welcome patients and visitors in a courteous, professional and compassionate manner. Provide excellent customer service both face-to-face and over the telephone, dealing with enquiries sensitively and efficiently. Maintain patient confidentiality, manage difficult conversations calmly and professionally, and promote a positive image of the practice.

Answer incoming calls promptly and courteously, assess patient needs using agreed protocols and signpost appropriately. Book, amend and cancel appointments using SystmOne and manage appointment requests in accordance with practice policies and total triage processes. Take accurate messages and ensure timely communication with clinicians and colleagues.

Support patients who are unable to complete SystmConnect requests independently and complete requests on their behalf where appropriate. Promote and support the use of the NHS App, SystmConnect and other online services, ensuring sufficient information is obtained to enable appropriate clinical triage.

Book, amend and cancel appointments across clinical services, ensuring patients are booked into the most appropriate appointment type. Explain appointment processes clearly and escalate urgent clinical concerns in accordance with practice policy.

Help patients access the most appropriate NHS or community service. This includes Pharmacy First, community pharmacies, NHS 111, urgent treatment centres, community services, social prescribing, mental health services, local authority services and voluntary organisations.

Process new patient and temporary resident registrations, update demographic information, verify identity where required and maintain accurate patient records.

Provide administrative support to the clinical team, including raising pathology and diagnostic test requests where authorised, booking interpreters, processing post, scanning and workflowing clinical correspondence and supporting wider practice administrative processes.

Maintain accurate and timely information within SystmOne, follow document management procedures and comply with GDPR and Information Governance requirements. Confidentiality must be maintained at all times.

Work collaboratively with clinicians and the wider practice team, support colleagues during busy periods and provide cover across reception positions. Participate in team meetings and contribute to service development and improvement.

Follow practice policies and procedures, report incidents and patient safety concerns and participate in audits and continuous improvement. Comply with safeguarding, infection prevention and Health & Safety requirements and promote equality, diversity and inclusion.

Participate in annual appraisal, complete mandatory training and maintain ongoing professional development.

This job description is not exhaustive and may be amended to meet the changing needs of the practice.

Person Specification

Experience

Essential

• Previous experience in a customer service, reception, administrative or other public-facing role.
• Experience of dealing with people by telephone and/or face-to-face in a professional environment.
• Experience of using IT systems and accurately entering, retrieving and maintaining information.
• Experience of working effectively as part of a team.
• Experience of managing a varied workload and prioritising tasks in a busy environment.

Desirable

• Previous experience of working within General Practice or another NHS/healthcare setting.
• Previous experience in a busy GP reception or patient-facing environment.
• Experience of using SystmOne and/or SystmConnect.
• Experience of supporting patients to use the NHS App or other digital healthcare services.
• Knowledge or experience of patient navigation, signposting and NHS primary care pathways.

Qualifications

Essential

• Good standard of general education, including GCSE English and Maths (or equivalent).
• Good level of written and spoken English.
• Evidence of willingness to undertake training and continued learning relevant to the role.

Desirable

• Relevant qualification in customer service, business administration, healthcare or a related field.
• Previous training or recognised qualification relevant to working within a healthcare or patient-facing environment.
• Evidence of additional training in areas such as safeguarding, confidentiality, Information Governance or customer care.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

St Peter’s Medical Centre

Address

St Peter's Health Centre

30-36 Oxford Street

Brighton

BN1 4LA

United Kingdom

Employer's website

https://stpetersmedicalcentre.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

The successful candidate will be based in Leigh PCN comprising of 10 GP surgeries. We are looking to recruit two Care Coordinator to join our PCN team. The job requires a caring, dedicated, reliable, person-focused candidate who enjoys working with a wide range of people. They will have good organisational and time management skills, have data collection abilities and be able to work on new projects. They will be highly motivated and proactive with a flexible attitude, keen to work and learn as part of a team and committed to providing people, their families and carers with high quality support.

Person Specification

Qualifications

Essential

• Educated to GCSE Standard (Grades A-C) or Diploma/ HNC level (or relevant experience)

Desirable

• NVQ in health and social care
• NVQ Level 3 Business Administration (or relevant experience)

Experience

Essential

• Relevant health and social care experience or previous experience in the NHS or social care or relevant field.
• Experience of administrative duties.
• Able to demonstrate a clear understanding of working with confidential information and an understanding of service user confidentiality.
• Experience in use of databases

Desirable

• Experience of Primary Care clinical systems e.g. SystmOne and EMIS.
• Experience of working in Primary Care/Voluntary Sector/Community.
• Experience in promoting health and health improvement within the community, including health promotion campaigns and signposting.
• Knowledge and familiarity with medical terminology.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Brookmill Medical Centre

Address

Leigh PCN

Bridgewater Medical Centre

Leigh

WN7 2PE

United Kingdom

Employer's website

https://www.brookmillmedical.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Role-Specific Information Job Title: 37 hours per week maternity fixed term cover

Location: Cross site at Spinney Medical Centre and Eccleston Medical Centre

Job Responsibilities

The Patient Care Advisor / Administrator is responsible for providing high-quality administrative and front-line support to ensure the smooth day-to-day running of the practice. The postholder will deliver excellent patient service, manage appointments and enquiries efficiently, maintain accurate patient records, and support the clinical and management teams in delivering safe, patient-centred care.

Key duties include:

• Welcoming and assisting patients in a professional and courteous manner
• Managing telephone calls, appointment bookings, and patient enquiries
• Processing prescriptions, referrals, and administrative documentation
• Maintaining accurate and confidential patient records in line with practice policies
• Supporting clinicians and the wider practice team with administrative tasks
• Ensuring compliance with NHS regulations, data protection, and confidentiality standards
• Assisting with general office duties to support the effective operation of the practice

Person Specification

Qualifications

Essential

• Qualifications
• GCSEs (or equivalent) including English and Maths
• NVQ Level 2/3 in Business Administration or Customer Service (desirable)
• Evidence of commitment to ongoing personal and professional development

Desirable

• Requirements
• The successful candidate will have experience in a customer-facing or administrative role, ideally within a healthcare or GP practice environment. They will be organised, approachable, and able to work effectively in a busy setting while maintaining a professional and compassionate manner.
• The successful candidate will demonstrate:
• Excellent communication and interpersonal skills
• Strong organisational and time management abilities
• The ability to work independently and as part of a team
• Good IT and administrative skills
• A caring and patient-focused approach
• The ability to remain calm and resilient under pressure
• Understanding of confidentiality and data protection requirements
• Experience using clinical systems such as EMIS

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Spinney Medical Centre

Address

23 Whittle Street

Toll Bar

St Helens

Merseyside

WA10 3EE

United Kingdom

Employer's website

https://www.spinneymedicalcentre.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

• Key Responsibilities:

  1. Scanning

  2. Scan and file all incoming paperwork onto patient records

  3. Check scanning for duplicates to ensure only one copy of documents is placed on patient records

  4. Using the agreed scanning protocol, assign documents into the relevant folders to be actioned by the appropriate team members

  1. Electronic Document Transfer Administration

  2. File all EDTs into the Emis patient records

  3. Using the agreed protocol, assign EDTs into the relevant folders to be actioned by the appropriate team members

  4. Ensure all EDTs are filed and assigned within a suitable timeframe

  1. Registrations

  2. Oversees all aspects of Patient Registrations

  3. Manages the automated system of patient registrations

  4. Inputs patient registrations from paper forms

  5. Ensures all patient registrations are actioned in a timely manner

  6. Ensure the appropriate safeguarding alerts are actioned

  7. Manage any alerts that are highlighted after a patient registration

  8. Manages GP2GP note transfers

  1. Patient Deductions

  2. Oversee all aspects of patient deductions

  1. Patient Notes/Records Administration

  2. Receiving patient notes from PCSE

  3. Ensuring Notes are sent back to PCSE as required

  4. Ensuring EMIS is kept up to date with the whereabouts of the patient notes

  5. Scanning patient notes onto EMIS in a timely manner

  1. Patient Details

  2. Administering all Patient changes of details

  3. Ensure EMIS is up to date with patient changes of details

  1. Clinical Coding

  2. Code medical records as directed by the clinical team and pharmacy team

  1. Private Medical Administration

  2. Oversee and manage all the private medical administration

  3. Ensure all work is done in a timely manner

  4. Ensure payment is received before work is carried out

  1. Reception

  2. Provide cover on reception as required

  3. Support the administration of reception duties, as required

  1. Patient Screening Programmes

  2. Manage and oversee Patient screening programmes: Bowel, Breast, cytology and any other relevant programmes

  3. Ensure non-responders are contacted to encourage participation

  1. Baby Clinics

  2. Oversee and manage the appointment booking for new baby checks

  3. Liaise with patients to ensure these appointments are booked in

  1. Administration Functions

  2. Provide administrative support as needed

  3. Provide Administration cover when required to ensure smooth practice operations.

  4. Carry out any administrative duties as required by the practice

  5. Assist with Quality of Framework (QoF) and other clinical recalls as appropriate

  This list is not exhaustive, and all team members should be prepared to accept additional duties or surrender existing duties to enable the efficient running of the organisation

  Your individual job plan will be agreed with your line manager. This will be subject to change in accordance with the needs of the organisation

Person Specification

Knowledge, Skills & Experience

Essential

• Excellent Telephone Skills
• Sound Verbal Communication Skills
• Microsoft Office Skills
• Active Listening Skills
• Professionalism
• Customer/patient focussed
• Good Organisational Skills
• Informing Others
• Handling Pressure
• Strong Team player
• Confidentiality / Data Protection knowledge

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Esher Green Surgery

Address

Esher Green Drive

Esher

Surrey

KT10 8BX

United Kingdom

Employer's website

https://www.eshergreensurgery.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

• The Salaried GP will play an integral role in ensuring and integrated and focused healthcare provision relevant to the differing needs of the patient population.
• The Salaried GP will be part a multi-disciplinary team providing a full range of general medical services to patient groups

Main Duties and Responsibilities

• The successful candidate will manage a caseload and deal with a wide range of health needs in a primary care setting, ensuring the highest standards of care for all registered and temporary patients.

Clinical Responsibilities

• In accordance with Practice timetable, as agreed, the post holder will make themselves available to undertake a variety of duties F2F, telephone consults and queries along with paperwork and correspondence in a timely manner.
• Offer and carry out consultations and where appropriate, physical examinations for the purposes of identifying and reducing the risk of illness, disease or injury.
• To arrange referrals of patients, as appropriate for the provision of any other services as appropriate.
• To deliver any enhanced services that the practice has contracted to deliver.
• To deliver a service to patients within our triage system, using our E-Consult platform.
• Speciality of women's health is desirable.

Other Duties

• Attend Clinical Huddles and meetings within the practice setting where appropriate.
• Awareness of and compliance with all relevant Practice Policies, eg, Prescribing, confidentiality, data protection, health and Safety etc.

Person Specification

Qualifications

Essential

• Performer List Registration.
• Safeguarding Level 3
• Professional Qualifications
• Speciality in Women's Health
• EMIS Web
• Docman

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Green Valleys Health

Address

St Luke’s Close

Emersons Green

Bristol

BS16 7AL

United Kingdom

Employer's website

https://www.greenvalleyshealth.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Our purpose is to deliver the best possible care for all the people who visit our practices, either as patients, the public or as staff.

As one of the largest and busiest surgeries in Wellingborough, our vision is to move from where we are now to where we want to be, the journey from good to great.

In undertaking this role you are expected at all times to behave in accordance with our practice values which demonstrate your commitment to the delivery of high quality services to patients. This will be in accordance with agreed objectives, quality standards, and resource constraints.

Our values are:

We treat patients, service users, and each other with kindness, dignity and respect Services are always designed around the Patient. We deliver services that are well managed, efficient, convenient and accessible for patients We do what we say we are going to do We are one team and work best when we work together

Key responsibilities

• Manage, administer and deal with all enquiries and queries from patients, staff and general public
• Administrative duties
• Providing admin support to clinicians as required (including chaperoning)
• Communicating with patients
• Making, canceling and re-arranging appointments
• Other administrative duties
• Carry out other administrative duties as required to cover other staff absence and in times of increased activity
• Liase with external partners
• Treat EVERY patient, staff member and general public with respect and dignity
• Flexibility to amend working hours at short notice

Working Hours

Core working hours will be a 13:00 to 18:30 Monday and Friday (working 5.5 hours a day) - however the need to be be flexible at possible short notice to cover absences is essential

Equality, Diversity & Inclusion

A good attitude and positive action towards ED&I creates and environment where all individuals are able to achieve their full potential. Creating such an environment is important for three reasons: it improves operational effectiveness, it is morally the right thing to do, and it is required by law.

Patients and their families have the right to be treated fairly and be routinely involved in decisions about their treatment and care. They can expect to be treated with dignity and respect and will not be discriminated against on any grounds including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Patients have a responsibility to treat other patients and our staff with dignity and respect.

Staff have the right to be treated fairly in recruitment and career progression. Staff can expect to work in an environment where diversity is valued and equality of opportunity is promoted. Staff will not be discriminated against on any grounds including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Staff have a responsibility to ensure that you treat our patients and their colleagues with dignity and respect.

Safety, Health, Environment and Fire (SHEF)

This practice is committed to supporting and promoting opportunities to for staff to maintain their health, well-being and safety. You have a duty to take reasonable care of health and safety at work for you, your team and others, and to cooperate with employers to ensure compliance with health and safety requirements. All personnel are to comply with the Health and Safety at Work Act 1974, Environmental Protection Act 1990, Environment Act 1995, Fire Precautions (workplace) Regulations 1999 and other statutory legislation.

Confidentiality

This practice is committed to maintaining an outstanding confidential service. Patients entrust and permit us to collect and retain sensitive information relating to their health and other matters, pertaining to their care. They do so in confidence and have a right to expect all staff will respect their privacy and maintain confidentiality at all times. It is essential that if, the legal requirements are to be met and the trust of our patients is to be retained that all staff protect patient information and provide a confidential service.

Quality & Continuous Improvement (CI)

To preserve and improve the quality of our output, all personnel are required to think not only of what they do, but how they achieve it. By continually re-examining our processes, we will be able to develop and improve the overall effectiveness of the way we work. The responsibility for this rests with everyone working within the practice to look for opportunities to improve quality and share good practice.

This practice continually strives to improve work processes which deliver health care with improved results across all areas of our service provision. We promote a culture of continuous improvement, where everyone counts and staff are permitted to make suggestions and contributions to improve our service delivery and enhance patient care.

Induction Training

On arrival at the practice all personnel are to complete a practice induction programme; this is managed by the Operations Manager

Learning and Development

The effective use of training and development is fundamental in ensuring that all staff are equipped with the appropriate skills, knowledge, attitude and competences to perform their role. All staff will be required to partake and complete mandatory training as directed by the training coordinator, as well as participating in the practice training programme. Staff will also be permitted (subject to approval) to undertake external training courses which will enhance their knowledge and skills, progress their career and ultimately, enable them to improve processes and service delivery.

Collaborative Working

All staff are to recognise the significance of collaborative working. Teamwork is essential in multidisciplinary environments. Effective communication is essential and all staff must ensure they communicate in a manner which enables the sharing of information in an appropriate manner.

Person Specification

Experience

Essential

• Educated to GCSE level or equivalent
• GCSE Mathematics & English (C or above)
• Excellent communication skills (written and oral)
• Strong IT skills
• Customer Service experience
• Clear, polite telephone manner
• Effective time management (Planning & Organising)
• Ability to work as a team member and autonomously
• Good interpersonal skills
• Problem solving & analytical skills
• Ability to follow policy and procedure

Desirable

• Previous Experience of working within a healthcare environment
• Competent in the use of Office and Outlook
• SystmOne user skills
• Flexibility to work outside of core office hours

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Albany House Medical Centre

Address

3 Queen Street

Wellingborough

Northants

NN8 4RW

United Kingdom

Employer's website

https://www.albanyhousemedicalcentre.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

JOB TITLE: SALARIED GENERAL PRACTITIONER

REPORTS TO: THE PARTNERS (Clinically)

THE PRACTICE MANAGER (Administratively)

HOURS:

Job summary:

The post-holder will manage a caseload and deal with a wide range of health needs in a primary care setting, ensuring the highest standards of care for all registered and temporary patients.

Clinical responsibilities:

• In accordance with the practice timetable, as agreed, the post-holder will make themselves available to undertake a variety of duties, including surgery consultations, telephone consultations and queries, visiting patients at home, checking and signing repeat prescriptions and dealing with queries, paperwork and correspondence in a timely fashion
• Making professional, autonomous decisions in relation to presenting problems, whether self-referred or referred from other health care workers within the organisation
• Assessing the health care needs of patients with undifferentiated and undiagnosed problems
• Screening patients for disease risk factors and early signs of illness
• Developing care plans for health in consultation with patients and in line with current practice disease management protocols
• Providing counselling and health education
• Admitting or discharging patients to and from the caseload and referring to other care providers as appropriate
• Recording clear and contemporaneous consultation notes to agreed standards
• Collecting data for audit purposes
• Compiling and issuing computer-generated acute and repeat prescriptions (avoiding hand-written prescriptions whenever possible)
• Prescribing in accordance with the practice prescribing formulary (or generically) whenever this is clinically appropriate
• In general, the post-holder will be expected to undertake all the normal duties and responsibilities associated with a GP working within primary care.

Other responsibilities within the organisation:

• Awareness of and compliance with all relevant practice policies/guidelines, e.g. prescribing, confidentiality, data protection, health and safety
• A commitment to life-long learning and audit to ensure evidence-based best practice
• Contributing to evaluation/audit and clinical standard setting within the organisation
• Contributing to the development of computer-based patient records
• Contributing to the summarising of patient records and read-coding patient data
• Attending training and events organised by the practice or other agencies, where appropriate.

Confidentiality:

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
• In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & safety:

The post-holder will implement and lead on a full range of promotion and management of their own and others health and safety and infection control as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control policy and published procedures. This will include (but will not be limited to):

• Using personal security systems within the workplace according to practice guidelines
• Awareness of national standards of infection control and cleanliness and regulatory / contractual / professional requirements, and good practice guidelines
• Providing advice on the correct and safe management of the specimens process, including collection, labelling, handling, use of correct and clean containers, storage and transport arrangements
• Correct personal use of Personal Protective Equipment (PPE) and ensuring correct use of PPE by others, advising on appropriate circumstances for use by clinicians, staff and patients.
• Management of the full range of infection control procedures in both routine and extraordinary circumstances (e.g. pandemic or individual infectious circumstances)
• Hand hygiene standards for self and others
• Managing directly all incidents of accidental exposure
• Management and advice relating to infection control and clinically based patient care protocols, and implementation of those protocols across the practice
• Active observation of current working practices across the practice in relation to infection control, cleanliness and related activities, ensuring that procedures are followed and weaknesses/training needs are identified, escalating issues as appropriate to the responsible person
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks across clinical and patient process
• Making effective use of training to update knowledge and skills, and initiate and manage the training of others across the full range of infection control and patient processes
• Monitoring practice facilities and equipment in relation to infection control, ensuring that proper use is made of hand-cleansing facilities, wipes etc., and that these are sufficient to ensure a good clinical working environment. Lack of facilities to be escalated as appropriate to the responsible manager
• Safe management of sharps use storage and disposal
• Maintenance of own clean working environment
• Using appropriate infection control procedures, maintaining work areas in a tidy, clean and sterile and safe way, free from hazards. Initiation of remedial / corrective action where needed or escalation to responsible management
• Actively identifying, reporting, and correcting health and safety hazards and infection hazards immediately when recognised
• Keeping own work areas and general/patient areas generally clean, sterile, identifying issues and hazards/risks in relation to other work areas within the business, and assuming responsibility in the maintenance of general standards of cleanliness across the business in consultation (where appropriate) with responsible managers
• Undertaking periodic infection control training (minimum twice annually)
• Correct waste and instrument management, including handling, segregation, and container use
• Maintenance of sterile environments
• Demonstrate due regard for safeguarding and promoting the welfare of children.

Equality and diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/professional development:

In addition to maintaining continued education through attendance at any courses and/or study days necessary to ensure that professional development requirements for PREP are met, the post-holder will participate in any training programme implemented by the practice as part of this employment, with such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Quality:

The post-holder will strive to maintain quality within the practice, and will:

• Alert other team members to issues of quality and risk
• Assess own performance and take accountability for own actions, either directly or under supervision
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
• Work effectively with individuals in other agencies to meet patients needs
• Effectively manage own time, workload and resources.

Communication:

The post-holder should recognize the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members
• Communicate effectively with patients and carers
• Recognise peoples needs for alternative methods of communication and respond accordingly.

Contribution to the implementation of services:

The post-holder will:

• Apply practice policies, standards and guidance
• Discuss with other members of the team how the policies, standards and guidelines will affect own work
• Participate in audit where appropriate.

Person Specification

Qualifications

Essential

• GMC Registration

Experience

Essential

• Experience of working in a Primary Care setting.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Bridgegate Medical Centre

Address

Winchester Street

Barrow-in-furness

Cumbria

LA13 9SH

United Kingdom

Employer's website

https://www.bridgegatemedicalcentre.nhs.uk/ (Opens in a new tab)