Job description

Job responsibilities

Assist with advice and support to children and their families, and to act as an advocate for children and families in matters regarding their treatment options and choices within the ward, Accident and Emergency department, out patient and satellite setting

Liaise with other groups of staff in the care of the children, young people and their families

Provide point of contact for children, young people and their families and other health professionals during working hours.

Work alongside paediatric nursing staff within protocols to reflect the use of integrated care pathways and paediatric nursing

Liaise with colleagues to facilitate the provision of holistic care to the children, young people and families, both within the hospital and community

Participate in Safeguarding children and Young People within the Trust and ensure that the Trust Safeguarding Policy is adhered to. In the absence of the named professionals provide advice and support for Trust staff when required.

Be aware of nursing and medical research within the paediatric ophthalmic service

Communicate any changes to the patient's general practitioner, health visitor and district nursing services if indicated, working with the paediatric nursing staff

Be appraised annually and contribute to individual Personal Development Plan (PDP).

Education & Training

To develop own teaching skills within the learning environment in the clinical setting.

To develop own teaching skills and participate in staff programmes.

Contribute to patient education materials working with the paediatric nursing staff and members of the multi-professional team

Attend Trust-based orientation/education and training programmes and attend mandatory training sessions and annual updates

To help maintain a suitable learning environment for staff and act as a facilitator in the supervision and teaching of junior colleagues and students

Person Specification

Education/Qualification

Essential

• Registered Paediatric/Child Branch Nurse NMC registered

Desirable

• Ophthalmic Qualification

Experience

Essential

• Ability to prioritise own workload and that of others

Desirable

• Paediatric ophthalmic nursing experience
• Minimum 2 years post qualifying paediatric nursing experience

Knowledge

Essential

• Demonstrates evidence of developed clinical practice
• Demonstrates a knowledge and understanding of safeguarding children and young people

Desirable

• Demonstrates ophthalmic nursing knowledge
• Demonstrates an understanding of audit, quality and governance issues

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Moorfields Eye Hospital NHS Foundation Trust

Address

RDCEC

3 Peerless Street

London

EC1V 9EZ

United Kingdom

Employer's website

https://www.moorfields.nhs.uk/work-for-us (Opens in a new tab)

Job description

Job responsibilities

The post holder will be a member of the trusts Booking & Contact Centre team reporting to the Booking t Centre Manager.

To manage the first appointment bookings for designated services, providing a professional, comprehensive and efficient service to the Trusts outpatient clinics based at City Road and its associated satellite units.

To manage all GP referrals through the e-Referral System.

To promote a positive image of the Trusts outpatient services through the provision of excellent customer service to patients, relatives/carers and external stakeholders, demonstrating a commitment to putting patient care first.

To ensure high standards of data entry and quality are achieved and sustained across all services, in both paper and electronic record-keeping.

To ensure adherence to the Trusts Access Policy at all times.

To work as part of a large administrative team and provide cross- cover as and when required.

Person Specification

Skills/abilities

Essential

• Ability to work within a team in a multi-disciplinary service, maintaining an excellent working relationship with staff at various levels.
• Excellent oral and written communication and interpersonal skills
• Ability to work independently and take responsibility for day to day workload
• Ability to work under pressure and to meet deadlines

Knowledge

Essential

• Proficient in the use of MS Office IT software packages (e.g. MS Excel, Word).
• Understanding 18 weeks Pathway .

Experience

Essential

• Administrative experience

Desirable

• Experience of working in a busy and demanding customer facing role

Education/Qualifications

Essential

• Educated to GCSE level (including English and Maths to GCSE A-C), or equivalent qualifications.

Desirable

• Evidence of continuing education and development

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Moorfields Eye Hospital NHS Foundation Trust

Address

Moorfields Eye Hospital

City Road

London

EC1V 2PD

United Kingdom

Employer's website

https://www.moorfields.nhs.uk/work-for-us (Opens in a new tab)

Job description

Job responsibilities

MAIN RESPONSIBILTITES

• To manage designated clinics in line with agreed clinic profiles, reducing overbooking and ensuring that patient numbers are adjusted to clinician availability.
• To liaise with the responsible clinician to provide regular updates regarding the status of their clinics profiles, in an agreed format.To use a variety of systems to monitor clinics and clinicians availability e.g PIMs
• To provide a high standard reception service and general administrative support to designated outpatient clinics, being a first point of contact to patients as required.To identify all patients AIS requirements and record the data accurately on the Trusts electronic system.
• Ensure clinic digital screens and whiteboards are updated with the correct and most recent information as required.
• Accurately record the patients attendance in clinic and time of departure.
• Record outpatients outcomes, ensuring that the each outpatient procedure is coded promptly for every patient as required.
• To book and reschedule appointments as required, including the booking of appointments for diagnostic purpose in liaison with the appropriate departments, including the booking centre and the call centre.
• Ensure follow up appointments are booked according to agreed Key Performance Indicators and in line with treatment protocols.
• To provide patients with up to date information relating to waiting times in clinicas required.
• Ensure all appointment cancellations and alternations are correctly recorded and highlight any issues identified with appointment bookings to clinicians working in accordance with the Trusts Access Policy.
• Ensure all clinics are cashed accurately and promptly on electronic administration systems within agreed Key Performance Indictor standards as required.
• Respond to appointment requests and other queries via email from clinicians promptly.
• Respond to appointment requests and other queries via email from patients promptly on a daily basis as per the rota.
• Ensure all referrals are scanned onto the system promptly and on a daily basis.
• Ensure waiting list is added and appointment booked through the waiting list.
• To liaise with the clinician and nursing teams working in clinics to keep them informed of any problems that may impact on the running of the clinic and ensure clinic capacity and resources are optimised.
• Ensure patient information is obtained and recorded on Trust electronic systems and that this checked regularly and updated electronically.
• Maintain a good knowledge of RTT and apply this to appointment bookings where appropriate

CLERICAL DUTIES

• To adhere to all agreed key Performance Indicators for data quality, providing exception reports where these are not met.
• Respond to telephone enquiries from patients and staff promptly and in a courteous and professional way, adhering to service guidelines andstandards. It is expected to deal with concerns as appropriate in order to maintain the efficiency of the service
• Respond accurately to patient queries regarding their treatment pathway, explaining in simple terms where required, referring to relevant colleagues where required.
• To book translators for patients where required and provide correspondence to patients in the most appropriate format in line with Accessible Information Standards (AIS).
• Provide administrative support for clinicians where required.
• Ensure letters, reports and results are scanned onto the system
• Assess patient eligibility for NHS treatment in accordance with Department of Health and Trust policies and procedures.
• Participate in the induction and training of new members of staff within the team, sharing knowledge and expertise of the administrative processes, functions and specialty specific knowledge.
• Participate in a rota system to provide cross-cover for other members of staff within the team to ensure consistent and effective service is maintained during periods of annual leave/sickness.
• Attend mandatory training required for administrative staff to ensure compliance with the Trust Mandatory Training Framework including participating in annual performance development reviews.
• Adhere to the Trusts values; the Moorfields Way at all times.
• To undertake any other duties designated by the Outpatient Supervisor or Assistant Clinic Manager which are commensurate with the grade.
• To actively participate in any training development identified.

Person Specification

Education & Qualifications

Essential

• Education to GCSE level (including English and maths to GCSE A-C)

Knowledge and Training

Essential

• Good working knowledge of Microsoft Office software
• Knowledge and understanding of confidentiality issues

Desirable

• Previous experience using Trust IT systems e.g. PAS, OpenEyes
• Good working knowledge of the e-referral system

Experience

Essential

• Previous experience carrying out administrative duties
• Previous experience working with the general public, in a customer-oriented role

Desirable

• Previous NHS admin experience

Aptitudes and Skills

Essential

• Excellent frontline/reception skills
• Ability to work within a team in a multi-disciplinary service
• Ability to work under pressure and to deadlines
• Ability to deal with queries over the phone and in person

Personal Attributes

Desirable

• Health and Safety Awareness

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Moorfields Eye Hospital NHS Foundation Trust

Address

Moorfields at Bedford Hospital (South Wing)

Kempston Road

Bedford

MK42 9DJ

United Kingdom

Employer's website

https://www.moorfields.nhs.uk/work-for-us (Opens in a new tab)