Job description

Job responsibilities

We are looking for a bright, friendly, self motivated, responsible and reliable individual to join the reception team in this busy GP Surgery. The role is part-time at 25 hours per week delivered in 5 hour shifts across the week, but we require flexibility to schedule for morning or afternoon shifts and cover others whilst on leave.

Main Duties:

1. To provide positive, friendly and helpful customer service to our patients, both in person and on the telephone.

2. Book, confirm and cancel appointments and handle enquiries

3. Compose, print, mail and scan correspondence

4. Ensure the correct processing of administrative tasks

5. Protects patients' rights by maintaining confidentiality of personal and financial information.

6. Maintain business office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies; scheduling equipment service and repairs

7. Maintain operations by following policies and procedures; reporting needed changes.

8. Support and promote Health and Safety practice at the surgery

9. Support and cover other staff members as necessary

Key Qualities:

Excellent telephone and inter-personal manner, Customer Facing Skills, Multi-tasking, Maintaining Inventory, Ability to work independently and within a team, Flexibility, Excellent Time Management and Organisational skills, the ability to demonstrate initiative and responsibility. Attention to detail, Professionalism, Quality Focus, Able to take personal responsibility and deliver a high quality standard of work.

Person Specification

Desirable Skills

Desirable

• Excellent telephone and inter-personal manner, Customer Facing Skills, Multi-tasking, Maintaining Inventory, Ability to work independently and within a team, Flexibility, Excellent Time Management and Organisational skills, the ability to demonstrate initiative and responsibility. Attention to detail, Professionalism, Quality Focus, Able to take personal responsibility and deliver a high quality standard of work

Employer details

Employer name

Faccini House Surgery

Address

64 Middleton Road

Morden

Surrey

SM4 6RS

United Kingdom

Employer's website

http://www.faccinihouse.com/ (Opens in a new tab)

Job description

Job responsibilities

Main Duties and Responsibilities:

To type patient letters, discharge summaries and general correspondence as dictated by the clinical team with use of the digital dictation system to a high degree of speed and accuracy and to action the outcomes of the correspondence timely.

Ensure all investigation results are readily available to the clinical staff and once signed and acted upon, filed correctly in the medical case notes.

Adding patients to waiting lists or discharging as appropriate.

E-mailing referrals to appropriate departments.

Sending letters out to GPs and patients.

Chasing letters which have not been received back from clinicians.

To have extensive knowledge of necessary medical terminology.

To prioritise workload and ensure that all timelines are met in accordance with SLAs (service level agreements) and (SOPs) standard operating procedures of the business unit.

To assist in the development and implementation of SOPs (standard operating procedures) in collaboration with the Medical Secretary Lead and NHS patient services & Operational Manager. Liaise with external referral departments (if appropriate) concerning patient referrals.

To action fast track referrals (if appropriate) to ensure timely appointments are made.

Person Specification

Qualifications

Essential

• Experience of clinical administration
• IT literate
• Excellent typing skills
• Healthcare knowledge

Desirable

• Able to multitask
• Has a patient focus
• Caring and empathetic approach
• Team worker
• Considerate
• Understanding of the NHS and health is desirable
• Quick learner

Employer details

Employer name

LivingCare Group (Fountain Diagnostic)

Address

4215 Park Approach

Thorpe Park

Leeds

West Yorks

LS15 8GB

United Kingdom

Employer's website

https://www.livingcare.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Primary responsibilities

The GP Assistant will:

Sort clinical post and prioritise for the GP in terms of actions. Signposting documents to others such as clinical pharmacist etc.

Extract all information from clinical letters that needs coding and adding to clinical notes.

Arranging appointments, referrals, tests and follow up appointments for patients

Support, cover and work with the reception team.

Preparing patients to see the GP, taking a brief clinical history and performing basic assessments in readiness for the GP appointment.

Testing urine, taking blood pressure, ECGs & phlebotomy.

Completing basic administration for the GP to approve and sign documents such as insurance forms, mortgage, benefits agency forms etc.

Explaining treatment procedures to patients.

Helping the GP liaise with outside agencies e.g. contacting the hospital getting hold of an on-call doctor on the phone to ask advice or arrange admission while the GP can continue with their consultation(s).

Support the GP with immunisations/wound care.

Organisational Position

On a daily basis the GPA will report to the Practice Manager and the GP Lead at their practice.

Individual Responsibilities

Adhere to DHC and GP Practices policies and procedures and any other relevant legislation.

Participate in regular supervision sessions and appraisals with your line manager. Attend training and development activities as identified and participate in meetings as required.

Maintain administration systems and workspace used in a clean and tidy condition.

Maintain a good working knowledge of Health and Safety procedures and fire precautions and operate the correct procedures and participate in policy development and data collection where appropriate.

Work flexibly to meet the needs of clients.

Ensure mandatory training is up-to-date at all times.

Contribute to ongoing/new projects as required.

To undertake any other duties appropriate to the grade and purpose of the job as may be agreed by the post holder.

Work Setting And Review

The post holder will work autonomously to an agreed set of targets and objectives.

They will manage their own time and case load, providing regular updates/progress reports to their line manager and to the GP practices they are based in.

Participate in DHCs appraisal and review system.

Confidentiality

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential.

Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include:

Using personal security systems within the workplace according to Practice guidelines.

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.

Making effective use of training to update knowledge and skills.

Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.

Reporting potential risks identified.

Equality & Diversity

Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation.

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.

Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation.

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.

Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal & Professional Development

Post holder must hold a GP Assistant Certificate qualification or have the intention to work towards it.

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and, or professional development.

Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Attend all relevant annual updates.

Inform the lead GP of any concerns regarding GPA role and any professional development needed.

Be aware of own professional boundaries and what to do when you have reached them.

Quality

The post-holder will strive to maintain quality within the Practice, and will:

Alert other team members to issues of quality and risk.

Work to practice protocols.

Assess own performance and take accountability for own actions, either directly or under supervision.

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.

Work effectively with individuals in other agencies to meet patients needs.

Effectively manage own time, workload, and resources.

Communication

The post-holder should recognise the importance of effective communication within the team and will strive to:

Communicate effectively with other team members.

Be familiar in all mediums of communications such as email, tasks, telephone etc.

Communicate effectively with patients and carers.

Recognise peoples needs for alternative methods of communication and respond accordingly.

Communicate effectively to outside agencies.

Communicate clearly with their lead GP.

Contribution to the Implementation of Services

The post-holder will:

Apply Practice policies, standards and guidance.

Discuss with other members of the team how the policies, standards and guidelines will affect own work.

Participate in audit where appropriate.

Person Specification

Qualifications

Essential

• Good standard of education with excellent literacy and numeracy skills.

Desirable

• GP Assistant Certificate qualification.

Other requirements

Essential

• Flexibility to work outside core office hours.
• Disclosure Barring Service (DBS) check.
• Maintains confidentiality at all times.

Skills

Essential

• Excellent communication skills (written and oral) including the ability to listen.
• Strong and confident IT skills including MS Office and databases.
• Excellent administrative skills working under own initiative at times.
• Effective time management skills, often in a fast paced environment.
• Proven problem solving and analytical skills.
• Ability to adapt to changing situations and changing needs of the service.
• Excellent customer care skills.
• Motivated to achieve good outcomes for patients.
• Able to follow policies and procedures effectively.
• Able to maintain confidentiality at all times.

Desirable

• Knowledge of GP clinical systems e.g EMIS .

Personal qualities

Essential

• Polite & confident with good customer care skills remaining calm under pressure.
• Caring, sensitive and empathetic sensitive to patients' life stages, concerns and problems.
• Self-motivated, reliable and dedicated.
• Excellent interpersonal skills.
• Motivated and proactive.
• Ability to use initiative and judgement.
• Confident, assertive, and resilient.

Experience

Essential

• Experience working in a health care setting.
• Experience working in the NHS/Primary Care General Practice setting.
• Understanding of community services and personalised care.
• Experience of managing a complex administrative role.

Desirable

• Experience working with the general public in a similar role.
• Experience of producing agendas and minutes for meetings.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

CLICK PCN

Address

Summervale surgery

Canal Way

Ilminster

Somerset

TA19 9FE

United Kingdom

Employer's website

https://langportsurgery.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Patient Access and Care Navigation

Process and effectively signpost patients to the most appropriate healthcare professional or service in accordance with practice protocols.

Receive and manage patient enquiries by telephone, in person, online consultation platforms and other digital communication channels.

Book, amend and cancel appointments in accordance with practice procedures.

Support patients in accessing services through the NHS App and other approved digital platforms.

Process requests received through online consultation systems such as Patchs or other approved systems.

Provide information regarding available healthcare services and community resources.

Assist patients in navigating health and care services appropriately.

Identify urgent requests and escalate appropriately in line with practice protocols.

Reception and Customer Service

Welcome patients and visitors in a courteous, professional and confidential manner.

Answer incoming telephone calls promptly and deal with enquiries effectively.

Manage difficult conversations and support patients who may be distressed, vulnerable or dissatisfied.

Resolve routine patient queries and escalate concerns where necessary.

Promote a positive patient experience at all times.

Administrative Duties

• Process repeat prescription requests in accordance with practice procedures.
• Register new and temporary patients accurately.
• Enter and update patient demographic information.
• Accurately input information into patient healthcare records.
• Enter and maintain read codes/SNOMED CT codes in line with practice protocols.
• Process incoming and outgoing correspondence.
• Scan and attach patient documentation to electronic medical records.
• Manage practice email inboxes and workflow systems as directed.
• Undertake system searches and reports as requested.
• Photocopy, file and distribute documentation as required.
• Direct requests for Subject Access Requests SARs, insurance reports, solicitor requests, DVLA enquiries and other non-routine correspondence to the appropriate team member.

Workflow Management

• Monitor and action allocated tasks within agreed timescales.
• Support the management of clinical and administrative workflows.
• Prioritise workload effectively while maintaining accuracy.
• Work flexibly to support service delivery during periods of high demand.

Team Working

• Work collaboratively with GPs, nurses, healthcare assistants, administrative staff, Primary Care Network - PCN staff and external healthcare providers.
• Support colleagues and provide cover during periods of absence where required.
• Communicate effectively with patients, carers, colleagues and external agencies.

Secondary Responsibilities

The post holder may also be required to:

Support quality improvement initiatives and practice audits.

Assist with data collection for contractual and quality requirements, including QOF and enhanced services.

Support public health campaigns through patient communication, appointment coordination and administration.

Participate in practice meetings and team development activities.

Assist with opening and closing procedures in accordance with practice rotas.

Undertake any other reasonable duties consistent with the role and grade as requested by management.

Safeguarding Responsibilities

All staff have a responsibility to safeguard and promote the welfare of children and adults at risk.

The post holder will:

• Undertake safeguarding training appropriate to the role.
• Recognise potential safeguarding concerns.
• Report concerns in line with practice safeguarding policies and procedures.
• Maintain awareness of safeguarding responsibilities within General Practice.

Information Governance and Confidentiality

The post holder will:

• Maintain strict confidentiality regarding patient, staff and practice information.
• Comply with UK GDPR, Data Protection Act 2018, NHS Confidentiality Code of Practice and all practice Information Governance policies.
• Ensure personal confidential data is handled securely and appropriately at all times.
• Report any actual or suspected data breaches immediately in accordance with practice procedures.
• Complete mandatory Information Governance training.

Health and Safety

The post holder will:

• Comply with the Health and Safety at Work Act and all practice policies.
• Maintain a safe working environment for patients, visitors and colleagues.
• Report accidents, incidents, hazards and near misses in accordance with practice procedures.
• Maintain clean, tidy and safe reception, office and waiting areas.

Equality, Diversity and Inclusion

The Practice is committed to promoting equality, diversity and inclusion and expects all staff to:

• Treat patients, colleagues and visitors with dignity and respect.
• Challenge discrimination where appropriate.
• Promote equality of access to services for all patients.

Training and Development

The post holder will:

• Complete all mandatory training requirements.
• Participate in annual appraisal and personal development reviews.
• Undertake additional training relevant to the role.
• Maintain competence in care navigation principles, digital systems and customer service skills.

Person Specification

Qualifications

Essential

• GCSE grade A to C in English and Maths or equivalent.
• Experience of working in an office environment.
• An interest in improving peoples lives and wellbeing.

Desirable

• Excellent verbal and written communication skills.
• Ability to communicate clearly and sensitively.
• Ability to manage challenging conversations professionally.
• Customer Service.
• Commitment to providing excellent patient care and service.
• Ability to remain calm under pressure.
• Strong problem-solving skills.
• Organisational skills.
• Ability to manage competing priorities.
• Good attention to detail.
• Ability to work accurately in a fast-paced environment.
• IT Skills.
• Competence in Microsoft Office applications.
• Ability to use GP clinical systems such as EMIS, Docman and
• Patchs.
• Confidence using digital communication platforms and online consultation systems.
• Personal Attributes:
• Professional and compassionate approach.
• Ability to work independently and as part of a team.
• Reliable, flexible and adaptable.
• Commitment to confidentiality and professional standards.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

One Wirral CIC

Address

2 Oxton Road

Birkenhead

Merseyside

CH41 2QJ

United Kingdom

Employer's website

https://www.onewirral.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job responsibilities

MAIN DUTIES AND RESPONSIBILITIES

Greet patients and visitors to the practice.

Book in, amend and cancel patient appointment inline with practice appointments procedures ensuing optimum efficiency of the appointment system.

Ensure that patients without appointments but who need 'urgent consultations are booked into appropriate slots and referred to a GP where necessary.

Receive and accurately record requests for home visits, assessing urgency in accordance with the Practices protocols. Print off home visit summary sheets.

Ensure computerised appointment system is up-to-date.

Respond and/or redirect all patient and visitor requests accordingly.

Explain practice arrangements and formal requirements to new patients and temporary residents, ensure procedures are completed.

Set-up of new patients onto the computer system.

Advise patients of relevant charges for private services, accept payment and issue receipts for same.

Produce repeat prescriptions according to practice procedures and ensure timely distribution of completed prescriptions.

Ensure correspondence, reports, results etc. are filed electronically in correct patient record. To scan hospital correspondence and attach to computer system with the appropriate read code, ensuring they are all filled away once attached.

Ensure reception and waiting areas are kept neat and tidy

Re-stocking of information leaflets as appropriate

Answering incoming telephone calls, ensuring calls are documented and redirected accordingly.

Undertake administration tasks as allocated on rota organised by Practice Manager.

Action start and end of day procedures. Checking the out of hours telephone switch over is operating effectively before leaving the premises

Ensure up-to-date maintenance of both computerised and manual filing systems (i.e. patient notes).

Check emails on a daily basis. Also regularly check fax machine for incoming messages. Send faxes as required.

Regularly check tasks in System one to check all messages have been actioned.

Participate in relevant internal and external training to maintain a high standard of work and continued lifelong learning.

To maintain good communication with all colleagues and encourage good working relationship with all members of the practice.

This job description is not exhaustive and may be adjusted periodically after review and consultation. You will also be expected to carry out any reasonable duties, which may be requested from time-to-time.

Work safely at all times in accordance with Legislative requirements and Practice Policy and Procedures.

Compliance with data security and protection

Answer the telephone in a timely manner and ensure all missed calls are called back

To ensure at all times security of working rooms, patients records etc. To ensure practice premises are left secure and prescriptions are locked away at all times

To ensure strict confidentiality is maintained at all times

To attend and participate in practice meetings, if required to do so.

Assignment of work

The post-holders work assignment is determined by the requirements of the Practice, GP Partners, the Practice Manager and the patients.

The Practice Manager provides immediate line-management for the post-holder. The post holder will take instruction on a day to day basis from the Practice Manager. However, the post-holder is expected to be self-directed and self-motivated using their own initiative and requiring minimum input from the Practice Manager. The Post-holders work is formally reviewed by annual appraisal.

The post-holder must be proactive in forward planning, identifying and implementing improvements within and beyond their key result areas, anticipating and communicating future internal and external requirements.

Decisions & judgements

The post-holder is required to use her/his own initiative when dealing with problems and to make any reasonable and necessary decisions on events as they occur, including:

Establishing and maintaining effective lines of communication with the GPs and Practice Manager.

Communicating clearly and effectively with staff to aid the smooth running of the Practice.

Responding to requests or queries for support as they arise in an appropriate and timeous manner.

Prioritising workload and requests for support.

Making the most effective use of resources available.

Using judgement and experience in helping to determine the relevant urgency of or requests for information received from patients and other external organisations.

• GCSE grade A to C in English and Maths

• Experience of working in primary care
• Experience of working in a GP practice

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Person Specification

Qualifications

Essential

• GCSE grade A to C in English and Maths

Experience

Desirable

• Experience of working in primary care
• Experience of working in a GP practice

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Cannock Road Medical Practice

Address

Essington Medical Centre

Hobnock Road

Essington

Wolverhampton

WV11 2RF

United Kingdom

Employer's website

https://www.cannockroadsurgery.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Key Tasks and Responsibilities of the Post

JOB PURPOSE

The Assistant Practitioner will work as part of a team delivering therapeutic intervention, health and social care that focuses on the direct needs of the patients/service users. They will carry out specific planned clinical tasks and responsibilities to facilitate, assessment, treatment, planning and evaluation of patients in a specific clinical team.

The post holder will work independently within their defined scope of practice under the delegation and guidance of a registered professional. Applying specialist evidence-based knowledge of principles and procedures within a specific field of healthcare.

Assistant Practitioners have undertaken a broad range of theoretical and practical learning regarding healthcare and wellbeing to Foundation Degree level.

3. DEPARTMENTAL POSITION

4. SCOPE AND RANGE

Demonstrate and apply knowledge of the scope of practice of the Assistant Practitioner role within own clinical settings.

The post holder can deliver elements of health and social care and undertake clinical work in the domains that have previously only been within the remit of registered professionals. The role at times may transcend professional boundaries.

The Assistant Practitioner will have a level of autonomy and accountability to make decisions around patient care and refer on to other professionals where required.

To be responsible for own clinical practice, caseload management and workload.

To work without direct supervision but under the direction of the qualified staff in the performance of specific tasks for patients, as part of their treatment and rehabilitation programmes, but within limits of own competence.

To work as part of a muti disciplinary team to provide therapy, health and social care that focuses on the holistic needs of the patient, this may include attending MDT,case management meetings to present patient cases.

Identify personal development needs that ensure consolidation of knowledge, skills, and competency to undertake the therapy, care and treatment of responsibilities assigned.

To undertake a range of clinical activities relevant to your specific service area for which you have trained and assessed as competent to undertake.

5. MAIN DUTIES/RESPONSIBILITIES

To provide holistic evidence-based interventions and care to patients in accordance with national and organisational approved policies and procedures and individual care plans.

Develop, implement, and evaluate individual care plans under the appropriate delegation and guidance of a registered professional.

To be involved with monitoring the patients progress, making treatment decisions while assessing and re-assessing the patients progress.

Takes responsibility around risk management, feeding back concerns, and is aware of how to manage risk and safety in groups or other settings.

To educate patients and carers, empowering patients to take positive steps towards improving their health and wellbeing where able. Such as providing advice on importance of exercise and other aspects of life to encourage healthy living.

To demonstrate a working knowledge and understanding of conditions and clinical presentations relevant to the clinical area.

To demonstrate an understanding and application of professional, local, and national guidelines and legislation relating to health and social care provision.

5.1 Responsibility for People Management

Act in ways which support equality and value diversity.

Demonstrate own duties to new or less experienced staff, and where appropriate participate in induction and support programmes in relation to new staff and volunteers.

To assist in the recruitment of relevant grades of staff, as required.

Contribute towards developing a culture of learning and towards developing high quality learning environments.

Develop skills in relation to coaching, teaching individuals, carers other staff.

To be actively involved in team effectiveness by attending staff meetings and contributing as a team player to team development.

Support and supervise junior members of the team as required - to participate in providing instruction, learning opportunities and assessment of Bands 2or 3 staff, students and other trainees as required.

To recognise and understand different roles and responsibilities of individuals working in Livewell Southwest.

To delegate work to others as required.

5.2 Responsibility for financial and or physical resources

To use and maintain resources efficiently and effectively and to provide evidence of these efforts.

Exercise personal duty of care in the safe use and storage of equipment

Be environmentally aware and prudent in use of resources and energy.

Use electronic resources to input, save and retrieve information making use of eRecord systems.

To adhere to relevant trust policies on financial issues.

5.3 Responsibility for administration

Prioritises workload effectively, this could include scheduling your workday appropriately or managing your own diary of appointments and visits (as well as mileage if applicable) This requires a high level of time management and organisation skills.

To undertake any non-clinical clerical duties as necessary. This may include maintaining stock levels, ordering equipment, and filing, dealing with telephone calls, and cleaning.

To participate in audit as part of service review and improvement processes.

To comply with legislation, policies, procedures, and other quality approaches relevant to the work being undertaken.

To report accidents, incidents or complaints following LSW procedures and policies and to comply with the most recent Health and Safety at Work Act.

To attend and contribute to relevant team,service meetings.

To access and respond to work related emails and other information on a regular basis through Livewell Southwest intranet.

To actively participate in the planning and implementation of operational policies, projects, and service development within the team.

Maintain confidentiality as outlined within data protection policies.

Responsibility for people who use our services

To always uphold Livewell Southwests values of being Kind, Respectful, Inclusive, Ambitious and Responsible.

Work as part of a designated clinical team delivering care and, or therapy that focuses on the direct needs of the individual.

To manage a defined group of patients using evidence based/client centred principles to assess, plan, implement and evaluate interventions and contribute to the service provision.

To demonstrate a working knowledge and understanding of conditions relevant to the clinical area and those patients presenting with multi pathology.

To work under the direction of registered staff in the performance of specific tasks for patients, as part of their treatment and plan of care.

Contribute to the delivery of complex care.

Safely use a range of non-invasive and invasive interventions whether therapeutic, technological or pharmacological, within scope of the role. You may be involved, dependant on clinical team, in the use of technical and creative skills to assist in the provision of a flexible based therapeutic activity programme as part of the therapy service provision to adults using the service. For example, assessment for mobility aids and basic falls assessments as required.

You may have involvement in the completion of non-standardised and standardised cognitive assessments, capacity assessments and clinical risk assessments.

You may use a selection of both standardised and non -standardised assessments to assist and aid diagnosis of cognitive, sensory, perceptual, behavioural, physical psychosocial and social functioning.

Knowledge and understanding of the Mental Capacity Act and use this to conduct basic mental capacity assessments and participate in MDT processes such as DST completion and CHC.

To be responsible for the holistic assessment, treatment, evaluation, and modification of a treatment plan and make the clinical decision of when to discharge.

If applicable to your team, to assess, prescribe and authorise a range of agreed equipment and make recommendations for minor and major adaptations to increase/enable or compensate for independent function, teaching compensatory techniques as required.

To take the appropriate action to manage an emergency situation and summoning appropriate assistance and complete accurate reporting systems.

Depending on clinical area you may be responsible for medication management for a group of patients, including stock checking, ordering medication, transcribing medication onto a system.

If applicable to your role you may be responsible for the administration of medication to patients via different routes.

Depending on clinical area, to competently risk assess patients to support self-administration of medications and/or to provide support to those regaining independence with managing own medications

• If required support patients with all aspects of care including daily living, providing personalised care, and promoting independence.

Please see full job description

Person Specification

Qualifications

Essential

• Level 5 Foundation degree Assistant Practitioner
• OR
• Level 5 qualification in health and social care plus relevant clinical experience. GCSEs grade 4-9 in English and Maths OR Functional skills level 2 in English and Maths, evidenced by certificate of achievement.

Experience

Essential

• Previous experience of working within specific area of health/social care.
• Experience of and the ability to work effectively as a team player under appropriate supervision, and as part of a multi-disciplinary team.
• Ability to work independently with a delegated caseload, use initiative whilst understanding limits of scope.
• Experience of providing and receiving complex, sensitive information
• Insight into how to evaluate own strengths and development needs, seeking advice where appropriate.
• Conducts clinical tasks within Assistant Practitioner scope of practice to a high level of competency.
• Ability to support the development of less experienced staff.

Desirable

• Line manages and supervises day to day activity of support workers.
• Provides clinical supervision for less experienced staff.

Specific Skills

Essential

• Ability to autonomously manage caseload as delegated by line manager.
• Ability to assess and treat patients using evidence-based practice.
• Demonstrate commitment to and focus on quality, promotes high standards to consistently improve patient outcomes.
• Evidence of good record keeping and accurate clinical documentation.
• Effective written, oral, and electronic communication skills.
• Ability to organise and prioritise own workload and that of other staff.
• Ability to work in a team and alone.
• Good time management skills.
• Ability to work under pressure and support others under stress.
• Demonstrates ability to use own initiative but knows when to seek guidance.
• Group working skills.
• Ability to travel to various settings.
• Ability to problem solve.
• Courteous, respectful, and helpful at all times.
• Ability to communicate effectively (written, verbal and non-verbal communication) with patients/relatives and carers and all members of the multi-disciplinary team.
• Ability to develop effective and appropriate relationships with people, their families, carers, and colleagues.
• Flexible approach to working.
• Attention to detail.
• Highly motivated with ability to influence and inspire others.
• Empathic and able to handle emotionally intensive situations.
• Good attendance and punctuality
• Demonstrates motivation, integrity and compassion and self-awareness.

Additional Requirements

Essential

• Ability to take part in reflective practice and clinical supervision activities.
• Ability to support, supervise, assess, and act as a role model to trainee APs, other learners and health care support workers as required within the clinical setting.
• Commitment to lifelong learning and Continuing Professional Development
• Ability to deal with non-routine and unpredictable nature of the workload and individual patient contact.
• Creates and fosters a culture of openness, honesty, integrity, and inclusiveness.

Knowledge

Essential

• To understand and always uphold Livewell Southwests Values of being Kind, Respectful, Inclusive, Ambitious and Responsible.
• Understanding of and providing evidence-based practice.
• Understanding of the importance of following procedures and treatment plans.
• Knowledge of when to seek advice and escalate to the appropriate professional for expert help and advice.
• Understanding of the scope of the Assistant Practitioner in context of the team and the organisation, and how the role may contribute to service development.
• Intermediate IT skills.
• Understanding of the importance of the promotion of health and wellbeing.
• Evidence of recent work-based learning or self-directed learning.
• Knowledge of relevant clinical conditions.
• Working knowledge of national guidelines and legislation relating to health and social care and their impact on service provision.
• Knowledge of the principles of clinical governance.
• Statutory requirements e.g. understanding of Mental Health Act appropriate to role.
• Understanding of the principles of Confidentiality, Data Protection, and Information Governance.
• Understanding of vulnerable adults/child protection.
• I.T and computer literacy.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Livewell Southwest

Address

200 Mount Gould Road

Mount Gould

Plymouth

Devon

PL4 7PY

United Kingdom

Employer's website

https://www.livewellsouthwest.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Service Development

• Be involved in developing primary care services to meet the needs of the practice population.
• Working in close collaboration with the practice team to ensure that access targets are reached.
• Work with the practice team to ensure that immunisation and health inequalities targets as defined within the PMS contract are reached.
• Support health development and ensure health promotion work is undertaken to allow the practice population to make informed choices.
• Ensure the practice is represented at appropriate meetings, e.g. Practice Based Commissioning Groups.

Managerial

• Awareness of, and compliance with, all relevant organisation policies and procedures, e.g. prescribing, confidentiality, data protection, health and safety and infection control. Apply these to all aspects of one’s own work.

• Committed to life-long learning and audit to ensure evidence-based practice.
• Contribute to evaluated audit and clinical standards setting within the organisation.
• Contribute to the development of computer-based records.
• Contribute to summarising of patient records and read-coding patient data.

Quality

Adhere to GMC Good Medical practice.

Maintain accurate and timely medical records

Adhere to National and local guidelines (e.g. NICE)

Engage with local quality Frameworks – e.g. QoF and QiP

Reflect on personal practice through SEA, NHS appraisal, patient complaints

Confidentiality

• All patients have the right to expect that all practice staff will respect their privacy and act appropriate at all times.
• In the performance of duties, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as business organisations. All such information from any source is to be regarded as strictly confidential.
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may be divulged to authorised persons in accordance with the organisations policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Communication

• The post-holder must recognise the importance of effective communication within the team and will strive to communicate effectively with other team members, patients, carers and recognise people’s needs to alternative methods of communication and respond accordingly.

Equality and Diversity

The Salaried General Medical Practitioner will uphold their equality and diversity commitments and statutory obligations under current equality legislation including the Disability Discrimination Act 2005, the Equality Act 2006 and the Race Relations (Amendment) Act 2000 and:

· Act in ways that support equality and diversity and recognises the importance of people’s rights in accordance with legislation, policies, procedures and good practice.

· Value people as individuals and treating everyone with dignity and respect, consideration and without prejudice, respecting diversity and recognising peoples expressed beliefs, preferences and choices in working with others and delivering appropriate services.

· Recognise and report behaviour that undermines equality under company policy.

· Be consciously aware of own behaviour and encourage the same levels of behaviour in colleagues.

· Acknowledge others’ different perspectives and recognise the diverse needs and experiences of everyone they come into contact with.

· With the support of managers develop an equality and diversity objective through the personal development review process

Health and Safety

The Salaried General Medical Practitioner has a duty to take reasonable care to avoid injury to themselves or to others and to co-operate with the company in meeting its statutory requirements, by:

• Assisting in promoting and maintaining their own and others health, safety and security as defined in the organisations Health & Safety Policy.

• Use of personal security systems within the workplace according to practice guidelines.

• Identifying the risks involved in work activities and undertaken such activities in a way that manages those risks.

• as far as is reasonably practicable, you minimising the risk of infection to themselves and others and in doing so must:-
• be familiar with and adhere to, the organisations policies and guidance on infection prevention and control
• attend statutory education programmes in infection, prevention and control.
• Include infection prevention and control as an integral part of your continuous personal and professional development.
• Take responsibility, so far as is reasonably practicable, in helping ensure that effective prevention and control of healthcare acquired infections is embedded into everyday practice and applied consistently by themselves and their colleagues.
• Report potential risks identified.

Personal and Professional Development

• Maintain continued education through attendance at courses and/or study days as necessary and as identified within clinical and organisation appraisals (Personal Development Plan).

• Ensure appropriate professional registration and licensing are met through continued professional development.
• Participate in all training programmes implemented by the practice/organisation as part of this employment. This training would include:
• Participation in an annual performance review. Maintaining a log of all personal and/or professional development.
• take responsibilities for own development, learning and performance.
• demonstrate skills and activities to others who are undertaking similar work.
• Active involvement in the Annual NHS Appraisal process
• Active involvement in the GMC Revalidation and Licensing procedures

Person Specification

Attitudes

Essential

• Positive attitude; self-motivated and able to motivate others
• Credibility with clinicians and managers
• Ability to build trust, respect and co-operation quickly
• Professional courage, integrity and diplomacy
• Self awareness
• Commit to empower and develop staff to optimise individual and team potential
• Ability to work independently as well as part of a team
• Enthusiastic and self-motivated

Skills and Abilities

Essential

• Good leadership skills
• Able to work both individually and as part of a team
• Clinical skills required to manage acute presentations and chronic disease within primary care
• Able to analyse complex facts and situations using a high level of sensitivity and judgement to determine and implement an appropriate course of action
• Good communication skills with a high level of fluency in spoken and written English
• Performance management skills
• Effective delegating skills.
• Working knowledge of GP clinical systems.
• Highly motivated.
• Able to demonstrate innovation and flexibility
• Able to persuade and negotiate.
• Participation in scheme of extended opening times.
• Commitment to High Standards.
• Ability to complete days work on time as well as associated administration
• Must be able to work to deadlines and maintain standardsAwareness of Equality and Diversity principles
• Understanding of confidentiality and the Data Protection Act
• Knowledge of area
• Confident computer user including office applications and email
• Demonstrable leadership in specialist area of practice/projectApplication /interview

Desirable

• Awareness of Equality and Diversity principles
• Understanding of confidentiality and the Data Protection Act
• Confident computer user including office applications and email
• Demonstrable leadership in specialist area of practice/project

Qualifications

Essential

• Registered with the GMC listed on the GMC GP Register with evidence of revalidation
• Accepted Medical Degree
• Evidence of continued personal and professional development
• Appropriate Medical indemnity cover with either MDU/MPS MDDUS
• Management qualification or equivalent relevant experience
• Appropriate safeguarding training
• Registered on the National Medical Performers list

Desirable

• Interest in Diabetes Care
• GP Trainer/willing to train
• Evidence of continuing education

Experience

Essential

• Completed GP Vocational Training Scheme
• One-year experience working as a GP in the UK

Desirable

• Working in UK General Practice Environment.
• Commitment to local area.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Intrahealth Ltd

Address

Parkgate Medical Practice

Park Place

Darlington

DL1 5LW

United Kingdom

Employer's website

https://www.intrahealth.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Key Responsibilities:

Clinical Consultations:

Conducting both telephone and face-to-face consultations with patients to diagnose and treat a variety of medical conditions.

Prescribing medications and treatments as necessary.

Providing advice on general health, lifestyle, and disease prevention.

Chronic Disease Management:

Managing patients with chronic conditions, such as diabetes, hypertension, and asthma.

Implementing care plans and monitoring patients' progress.

Health Promotion:

Promoting health and well-being through patient education and preventive measures.

Encouraging lifestyle changes to improve overall health.

Emergency Care:

Responding to urgent medical situations and emergencies.

Collaborating with other healthcare professionals in emergency cases.

Team Collaboration:

Working closely with nurses, healthcare assistants, and other support staff to deliver coordinated patient care.

Participating in multidisciplinary team meetings.

Administrative Duties:

Maintaining accurate and up-to-date patient records.

Participating in administrative tasks related to the practice, such as meetings and training sessions.

Professional Development:

Engaging in continuous professional development (CPD) to stay updated on medical advancements and best practices.

Participating in peer review and clinical audit activities.

Quality Improvement:

Contributing to the improvement of clinical services and patient outcomes.

Implementing and adhering to quality and safety standards.

Contributing to achieving QOF indicators and both practice and PCN level local and directed enhanced services.

Qualifications and Requirements:

Medical degree from a recognised institution.

Full registration with the General Medical Council (GMC) and inclusion on the GP Register.

Completion of relevant postgraduate training (e.g., GP Specialty Training).

Membership of the Royal College of General Practitioners (MRCGP) is desirable.

Excellent communication and interpersonal skills.

Working Conditions:

Full-time or part-time employment.

Collaborative work within a primary care team.

On-call duties may be required.

This description provides a broad overview, and specific responsibilities can vary based on the healthcare setting and individual practice. It's important to refer to general job responsibilities of a salaried GP across primary Care organisations as outlined by the British Medical Association (BMA). Please contact the practice to arrange a meeting with the lead GP for a detailed discussion about the working environment and ongoing responsibilities as a salaried GP at the practice.

Person Specification

Qualifications

Essential

• Qualifications and Requirements:
• Medical degree from a recognized institution.
• Full registration with the General Medical Council (GMC) and inclusion on the GP Register.
• Completion of relevant postgraduate training (e.g., GP Specialty Training).
• Membership of the Royal College of General Practitioners (MRCGP) is desirable.
• Excellent communication and interpersonal skills.

Desirable

• This description provides a broad overview, and specific responsibilities can vary based on the healthcare setting and individual practice. It's important to refer to general job responsibilities of a salaried GP across primary Care organisations as outlined by the British Medical Association (BMA). Please contact the practice to arrange a meeting with the lead GP for a detailed discussion about the working environment and ongoing responsibilities as a salaried GP at the practice.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

The Cedar Brook Practice

Address

11 Kingshill Close

Hayes

Middlesex

UB4 8DD

United Kingdom

Employer's website

https://www.thecedarbrookpractice.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Please see the attached supporting job description and person specification document which contains more information about the role and requirements. Please ensure your application refers to the job description and person specification.

The recruiting team reserve the right to close this advertisement early once applications reach maximum limit.

Person Specification

Qualifications and experience

Essential

• Degree in Dietetics/Post graduate qualifications
• Experience in Paediatrics dietetics
• HCPC registration

Desirable

• BDA member
• Member of BDA paeds group

Experience

Essential

• Significant years of post qualification experience with appropriate experience in paediatric dietetics or community dietetics
• Understanding of the importance of effective multidisciplinary working

Desirable

• Experience of audit and research
• Experience in training others

Knowledge and skills

Essential

• Excellent written and oral communication skills
• Basic IT Skills: word, email, internet

Desirable

• Knowledge of basic audit and quality tools
• Understanding of enteral feeding in children

Knowledge and skills

Essential

• Ability to deliver presentations and training as required

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Epsom and St Helier University Hospitals NHS Trust

Address

Green Wrythe Lane Clinic

Green Wrythe Lance

Carshalton

SM5 1JL

United Kingdom

Employer's website

https://www.epsom-sthelier.nhs.uk/work-for-us (Opens in a new tab)

Job description

Job responsibilities

This role is a great opportunity to join a dynamic team supporting the Primary Care Dean and GP Heads of School in improving learner experience and safety, and ultimately the patient experience in the Midlands.

If this role interests you and you believe you have the skills and experience we are looking for, we would be delighted to receive your application. Please note that due to the high volume of applications we receive, this vacancy may close earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.

You can find further details about the role, including key responsibilities and accountabilities, alongside the organisational structure and person specification in the attached Job Description and other supporting documents.

Person Specification

Knowledge and Experience

Essential

• Clear understanding and evidence of involvement in delivery and management of healthcare education and training.
• Knowledge of contemporary information management systems and technology as a tool in education and training.
• Understanding of the roles and contributors to the multi-professional health care workforce.
• Trained and experienced in recruitment, selection and Equality and Diversity in the last 3 years.
• Previous or current appointment as a leader in healthcare education

Skills, Capabilities and Attributes

Essential

• Ability to manage multiple workstreams in parallel and prioritise tasks accordingly.
• Track record of influencing and motivating others.
• Strong interpersonal, communication, written and presentation skills.
• Ability to quickly establish personal and professional credibility with colleagues and other key stakeholders.
• Strong leadership skills and able to 'sell' the vision.
• Excellent organisational and time management skills.

Values and Behaviours

Essential

• Able to demonstrate NHSE's values and commitment to the values described in the NHS Constitution.
• Collaborative leadership style.
• Commitment and enthusiasm for education and training.
• Commitment to equality, diversity and inclusion.
• Adaptable in approach including the flexibility to work in changing environments.
• Commitment to own personal development

Qualifications and Training

Essential

• Registered Medical or Dental Practitioner with a current licence to practise or hold a Certificate of Completion of Training (or equivalent) in Public Health (for roles in School of Public Health)
• Membership/Fellowship of a College, Faculty or professional association.
• Applicants should either work in NHS clinical practice (or similar setting) or should have previously undertaken clinical practice within the last 2 years prior to the intended start date of the role
• Applicants, regardless of professional background, must have a track record of professionalism in line with the principles set out in Good Medical Practice and compatible with appointment in a senior clinical educator role.
• Attendance at courses aimed to support educational development.
• Active involvement in, and up to date with, NHS appraisal processes

Desirable

• Higher educational qualification such as a postgraduate certificate, diploma or Master's in education.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

NHS England

Address

Any Leicestershire NHSE Office

Leicestershire

LE3 5DR

United Kingdom

Employer's website

https://www.england.nhs.uk/about/working-for/ (Opens in a new tab)

Job description

Job responsibilities

Main duties of the role

As a clinical pharmacist, you will work with the pharmacy team to support medicines optimisation across the PCN. You will undertake structured medication reviews, support patients with long-term conditions, participate in prescribing safety initiatives and provide expert medicines advice to patients and colleagues. You will work closely with Senior Clinical Pharmacists to develop skills in long-term condition management, quality improvement and clinical leadership. You will also have the support of pharmacy technicians and a dedicated pharmacy administrator. If you have not already completed the CPPE PCEP course, you will be enrolled onto this shortly after joining us.

Key responsibilities include

Undertake medication reviews and structured medication reviews.

Support the management of patients with hypertension, hyperlipidaemia and other long-term conditions.

Support the achievement of QOF and prescribing quality scheme (PQS) targets.

Participate in audits and quality improvement, including patient safety alerts.

Participate in pharmacist-led duty clinics, responding to on-the-day medication queries.

Review high-risk medicines and monitoring requirements

Manage complex medication reconciliation post hospital discharge.

Provide medicines advice to patients and healthcare professionals.

Work closely with senior clinical pharmacists to develop specialist clinical knowledge.

Person Specification

Qualifications

Essential

• GPhC registered pharmacist
• Understanding of medicines optimisation and prescribing safety principles.
• Excellent communication and interpersonal skills.
• Ability to work independently and within a multidisciplinary team.
• Commitment to professional development.

Desirable

• Experience working in primary care
• Completion or undertaking the CPPE PCEP course.
• Experience conducting medication reviews
• Postgraduate Diploma in clinical pharmacy.
• Experience using EMIS Web and Docman.
• Experience undertaking clinical audits and quality improvement projects.
• Experience supporting patients with long term conditions.
• Interest in developing a specialist clinical area.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Dr Mittal & Partners

Address

50 Milman Road

Reading

RG2 0AR

United Kingdom

Employer's website

https://www.milmanroadhealthcentre.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Repeat Prescribing and Medicines Management

Manage the daily repeat prescribing workflow, reviewing prescription requests in line with practice protocols.

Undertake medication safety checks before prescriptions are issued.

Identify and manage overdue medication monitoring requirements and arrange appropriate blood tests where needed.

Support medication synchronisation and alignment following medication changes or hospital discharge.

Identify prescribing outside agreed formulary guidance and escalate where appropriate.

Escalate urgent prescription requests and complex prescribing issues to the Clinical Pharmacist or GP team.

Medicines Queries and Community Pharmacy Liaison

Act as a first point of contact for medicine-related queries from patients, reception staff and community pharmacies.

Resolve non clinical prescribing and medication availability queries within scope of practice.

Liaise with community pharmacy teams regarding prescription issues, stock shortages and medication synchronisation requests.

Escalate complex clinical queries appropriately.

Build and maintain positive working relationships with community pharmacy colleagues.

Electronic Repeat Dispensing eRD and Shared Care Support

Identify suitable patients for electronic Repeat Dispensing.

Set up and maintain eRD arrangements in line with practice procedures.

Monitor patients receiving eRD and support those who have fallen off the process.

Assist with monitoring requirements for patients prescribed medicines under shared care agreements.

Support safe and cost-effective prescribing in accordance with local formularies and guidance.

Medicines Reconciliation

Undertake medicines reconciliation for non complex discharge summaries and clinical correspondence.

Process medication related communications from secondary care, community pharmacies and other healthcare providers.

Update clinical systems accurately following medication changes.

Escalate high-risk or complex medication changes to the Clinical Pharmacists.

Clinical Support and Patient Care

Conduct simple medication reviews within agreed competency and protocols.

Support patients with medicines adherence and lifestyle interventions.

Deliver blood pressure and cholesterol lifestyle review appointments.

Undertake inhaler technique reviews and provide patient education.

Prepare patients for Structured Medication Reviews by ensuring required monitoring and information is available.

Audit, Quality Improvement and Prescribing Safety

Support delivery of medicines optimisation, prescribing safety and quality improvement initiatives.

Undertake audits relating to high-risk medication monitoring

Assist with QOF, Prescribing Quality Scheme (PQS), CQC and internal audit programmes.

Support implementation of MHRA alerts, medicines recalls and patient safety actions.

Contribute to the monitoring and reporting of prescribing safety outcomes.

Training and Service Development

Support the training of reception and administrative staff in medicines-related processes.

Assist with the induction and development of junior pharmacy technicians and foundation pharmacists.

Contribute to the development and review of pharmacy procedures and workflows.

Participate in continuing professional development activities.

Support ongoing service improvement and innovation within the pharmacy team.

Person Specification

Qualifications

Essential

• Registered Pharmacy Technician with the General Pharmaceutical Council GPhC.
• Pharmacy Technician qualification BTEC/NVQ Level 3 in Pharmaceutical Sciences or equivalent.
• Excellent communication and organisational skills.
• Ability to work independently and as part of a multidisciplinary team.
• Good understanding of medicines management and patient safety principles.
• Strong IT skills and ability to use clinical systems.
• Commitment to continuing professional development.

Desirable

• Experience working in general practice, PCN or secondary care settings.
• Completion of or undertaking the CPPE PCPEP course.
• Experience of medicines reconciliation and repeat prescribing processes.
• Experience using EMIS Web, Docman and other primary care systems.
• Experience undertaking audits and quality improvement work.
• Understanding of high-risk drug monitoring processes.
• Experience supporting care home and frailty patients.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Dr Mittal & Partners

Address

50 Milman Road

Reading

RG2 0AR

United Kingdom

Employer's website

https://www.milmanroadhealthcentre.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job Summary

As a UTC Senior Nurse, you will be considered a key person in day-to-day clinical leadership and expertise within the department.

You will be working as part of a team within your sphere of competency in adiverse, multi-skilled teamthat includes GPs, Advanced Practitioners, Physician Associates, Paediatric ANPs, Emergency Practitioners and Live Well Coaches.

On each shift you will be expected to act as a shift leader, coordinate the working team, stream patients from the front door and work collaboratively with a wide range of local specialists.

With links to both VTS and Greenwich University, you will have access to a range of CPD courses including Advanced and Emergency Practitioner courses. We work closely with the ICS, ICB, Local Trust and various other local shareholders to provide opportunities tolearn, innovate and contribute new ideas.

This is a genuine opportunity to be a part of something new and exciting in South East London, with real opportunity for personal growth and to influence Urgent Care in your area. We are looking for full and part time Nurses on a permanent salaried basis.The service is 365 days per year, 7 days a week which means that shifts are available 24/7.

- Recent post registration experience in clinical assessment

- Evidence of professional updating

- Up-to-date Basic Life Support Certification in Adult and Paediatric

- Minimum of 2 years post qualifying experience

- Understanding of patient flow.

- Up to date BLS / ILS

- Up to date Safeguarding Adults and children

- A Proven ability to assess patients

- Ensure that patients with time-critical and time-sensitive illness or injury are prioritised accordingly

- Ability to demonstrate effective management and leadership skills

- Team player, able to use own initiative

- Can demonstrate the Organisational values.

- Ability to work well under pressure

- Ability to handle/manage difficult situations

- Excellent communication skills

-Be able to use tools such as NEWS scores in the assessment of patients

- Work within clinical guidelines/algorithm to support clinical decision making

Communication and Relationship Skills

- Demonstrate excellent communication skills when working with the internal team as well as external, particularly our practices and the hospital trust.

- Be able to identify and take into consideration barriers to understanding and employ appropriate methods to ensure effective communication particularly where barriers are clinical in nature.

- Provide emotional support to patients and carers

- Be aware of the procedures to follow if concerned regarding the protection of children.

- Ensure compliance with policies, procedures and clinical guidelines for self and others.

- Hold good relationship building skills to develop strong relationships with key individuals within practices and the local healthcare system

- Have the ability to successfully make appropriate in hospital specialty referrals.

Analytical and Judgmental Skills

- Implement care plans as prescribed.

- Be able to discuss with patients and carers the range of possible treatment/ management options and their implications before treatment decisions are made.

- Be responsible for monitoring health, safety and security of self, the team and others and promote best practice in the clinical area.

- Identify clinical issues and incidents within the service that reduce the quality of care within the specialist service bringing any issues to the attention of the management team.

- Take part in activities to counter these to ensure the delivery of safe and effective care.

- Ensure that high standards of care are given and maintained and act when standards are not being met.

Planning and Organisational Skills

- Plan, organise and prioritise own daily workload.

- Recognise, prevent, and diffuse potential areas of conflict and where required take a key role in the management of the outcome.

- To exercise good personal time management, punctuality, and consistent reliable attendance.

Physical Skills

- Demonstrate competence in the use of all clinical equipment used in the overall care of patients within the scope of service.

- Demonstrate competence in diagnostic skills such as ECGs and venepuncture/cannulation.

- Demonstrate clinical treatment skills such as Plaster of Paris, Suturing, Dressings, and a range of medicine administration.

- Have competent computer / keyboard skills including ability to utilise software programmes required to provide the service.

Patient/Client Care

- Establish effective communication with patients and carers / relatives.

- Ensure that appropriate action is taken to protect vulnerable patients and that they can access/receive the appropriate care.

- Ensure compliance with policies, procedures and clinical guidelines for self and others.

- Promote peoples equality, diversity, and rights.

- Identify clinical issues and incidents within the service that reduce the quality of care bringing any issues to the attention of the Clinical Lead.

- Take part in activities to counter these to ensure the delivery of safe and effective care.

- The post holder is responsible for always ensuring the safety of patients and promoting a safety culture through the effective management of risk.

Responsibilities for Policy and Service Development

- Contribute and influence policy making and clinical guidelines internally and externally, necessary to support the service.

- Act as an ambassador and role model for Greenwich Health.

Responsibilities for Finance

- Ensure the effective and efficient use of physical and financial resources.

- Ensure all clinical equipment used are well maintained and cleansed as required.

Responsibilities for HR

- Maintain active status on relevant professional registers.

- Act always in accordance with professional code of conduct and guiding documents, Health Care Standards.

- Maintain a professional portfolio.

- To take responsibility for own continuous self-development, undertaking any education and training opportunities identified as necessary for role to remain eligible for professional registration including mandatory training.

- Adhere to Company Policy & Procedure.

- Assist managers in the development of strategies for professional development in keeping with staff competence appraisal, service developments and professional requirements.

- Attend all mandatory training relevant for the post.

- Attend and actively participate in an annual personal development review and undertake relevant activities to meet the training and development objectives as identified in the performance review.

Responsibility for Information Resources

- Maintain confidential and comprehensive patient records in accordance with your professional body.

- Continually monitor standards of care through bench marking and using the tools provided.

- Participate in collection of patient satisfaction surveys for the service as required.

Research and Development

- Takes responsibility for own continuing professional development and performance, including identifying own development needs and maintain own portfolio in accordance with re-registration requirements.

- Support the clinical lead in ensuring the clinical environment is conducive to effective learning.

- Maintain a high level of awareness of relevant research issues and trends within the scope of practice and professional area.

- Take responsibility for personal development and education and Personal Development Plan objectives.

- Participate in Clinical Supervision for self and others and utilise reflective practice techniques.

Please note that staff are required to use Lantum to request and book shifts. The successful candidate will be required to use this platform.

Person Specification

Qualifications

Essential

• Nursing Qualification

Desirable

• Triage/Clinical Assessment Qualification

Professional Registration

Essential

• Mandatory registration with Nursing and Midwifery Council

Knowledge, Training & Experience

Essential

• Minimum of 2 years post-qualification experience.
• In depth therapeutic and clinical knowledge and understanding of the principles of evidence-based healthcare.
• Demonstrate the ability to communicate complex and sensitive information in an understandable form to a variety of audiences.
• Excellent interpersonal, influencing and negotiating skills.
• Demonstrates accountability for delivering professional expertise and direct service provision.

Desirable

• Recent post registration experience in clinical assessment
• A background in ED

Skills

Essential

• Self-Motivation
• Adaptable

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Greenwich Health Ltd

Address

Queen Elizabeth Hospital Nhs Trust

Stadium Road

London

SE18 4QH

United Kingdom

Employer's website

https://www.greenwich-health.com/ (Opens in a new tab)

Job description

Job responsibilities

Prescription administration and medicines management

Process repeat prescription requests received by phone, email, post, slips and the online access system, in accordance with practice protocol and standard operating procedures.

Generate requests for non-repeat medications on behalf of patients, obtaining additional information where required.

Manage and coordinate weekly prescription workflows to ensure timely processing of prescriptions.

Ensure prescription requests are processed within agreed timescales.

Escalate urgent prescription requests to the Clinical Pharmacy Team or duty GP as appropriate.

Support electronic Repeat Dispensing (eRD) initiatives and encourage suitable patients to use eRD and synchronised medication collections

Actively encourage patients to reconcile medications to facilitate monthly collections and electronic repeat dispensing.

Act upon prescription compliance issues, liaising with the appropriate clinician.

Have oversight of community pharmacy emergency supplies, escalating to the clinical pharmacy team when necessary.

Build good working relationships with local Pharmacies to help enable our prescription service.

Check emails regularly and deal with them appropriately.

Patient recall and service coordination:

Maintain medication review recall systems and invite patients for reviews in line with practice procedures.

Manage medication review recall lists, including sending invitations, booking appointments and following up non-responders.

Liaise with the Pharmacy Technician team regarding any monitoring requirements prior to medication reviews and arrange appointments or investigations as directed.

Coordinate recalls for annual medication reviews, long-term condition reviews and pharmacist-led clinics.

Book, rearrange and manage appointments for pharmacy-led services.

Coordinate spirometry appointments and six-monthly heart failure recall programmes.

Support the administration and management of the practice blood pressure monitor loan scheme.

Maintain accurate records of recalls, appointments and patient communications.

Medicines optimisation and clinical pharmacy support:

Process administrative correspondence relating to weight management services, contraception services, Pharmacy First referrals and provision of cannabis therapy letters.

Add medication information and relevant coding to patient records in accordance with practice protocols and escalate any clinical concerns or treatment decisions to the Pharmacy Technician or Clinical Pharmacist team.

Liaise with Pharmacy Technicians regarding monitoring requirements before medication reviews.

Assist with the preparation and booking of Structured Medication Reviews.

Process non-complex medication-related correspondence in accordance with practice protocols.

Liaise with pharmacies on the supply of prescribed drugs, alert our clinicians of any supply issues and forward information on the recommended alternative.

Respond to enquiries from patients, carers, secretaries, NHS administrators, Consultants or the Medicines Management Team in a courteous, timely and efficient manner, by telephone, letter and email, occasionally face-to-face and maintain precise records of the communications.

Support administration of long-term condition clinics and medicines optimisation programmes.

Audit, quality improvement and safety

Support delivery of medicines optimisation audits and quality improvement projects.

Coordinate and support CQC, PQS, internal practice audits and high-risk drug monitoring.

Undertake monthly medication ordering audits and reception medication request audits.

Assist with data collection, reporting and maintenance of audit trackers.

Support the administrative management of MHRA alerts, medication recalls and prescribing safety initiatives.

Run searches and reports as requested and maintain accurate records of completed actions.

Support the Clinical Pharmacy Team in reviewing and updating the practice prescribing related policies.

Training and team support

Support the training of reception and administrative staff in prescription processes, prescribing workflows and pharmacy-related procedures.

Contribute to improving pharmacy administrative processes and service delivery.

Work collaboratively with Clinical Pharmacists, Pharmacy Technicians and the wider practice team to support effective patient care.

This Job Description is neither exhaustive nor exclusive and will be reviewed periodically in conjunction with the post holder. The post holder is required to carry out any duties that may reasonably be requested by the Partners or the Practice Manager.

Person Specification

Qualifications

Essential

• Educated to GCSE level or equivalent.
• Excellent attention to detail
• Able to work as a team as well as independently.
• Excellent IT skills & confidence in all Microsoft packages
• Good initiative
• Excellent communication skills
• Clear, polite telephone manner
• Ability to follow policy and procedures.

Desirable

• EMIS Web proficient
• Previous experience in a GP surgery,pharmacy,medical setting

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Dr Mittal & Partners

Address

50 Milman Road

Reading

RG2 0AR

United Kingdom

Employer's website

https://www.milmanroadhealthcentre.co.uk/ (Opens in a new tab)