Job description

Job responsibilities

• Greeting patients and visitors in a courteous and professional manner
• Answering telephone calls and managing appointment bookings
• Processing prescriptions, referrals, clinical letters, and samples
• Ensuring the reception area is tidy, organised, and welcoming
• Working as part of a team to support the smooth running of the practice
• Ensuring the delivery of safe, high-quality care to all patients
• Managing the amalgamation and processing of new patient records
• Following all practice policies and procedures
• Completing administrative tasks, including scanning, filing, and data entry
• Liaising with clinicians, patients, and external healthcare professionals
• Ensuring administrative work contributes to meeting QOF, BQC, and IIF KPIs

Person Specification

Qualifications

Essential

• GCSE Grades A - C in English and Maths
• Microsoft literate

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Alastair Ross Medical Practice

Address

Breightmet Health Centre

Breightmet Fold Lane

Bolton

Lancashire

BL2 6DQ

United Kingdom

Employer's website

https://www.alastairross.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job Summary

As Senior Administrator, you will be a senior member of the practice administration team, responsible for the accurate, timely and effective processing of clinical correspondence and workflow across the practice.

Clinical correspondence and workflow will form the majority of the role. This includes processing incoming clinical correspondence, applying appropriate read codes, identifying actions arising from correspondence, flagging and routing information to the appropriate clinician or team, and ensuring that patient records are accurately and appropriately updated.

You will undertake the full range of administrative duties while providing a higher level of experience, knowledge and support than expected of an Administrator. You will act as a key point of support for the administration team, assisting colleagues with queries, supporting quality and consistency, and helping the Administration Lead to maintain effective workflow processes and standards.

The post-holder will be expected to work confidently and independently within established protocols, recognising when information or activity requires escalation to the Administration Lead or an appropriate clinician. The role does not have formal line-management responsibility.

The Senior Administrator will contribute to the development and improvement of administrative systems and processes and will support the training and development of less experienced members of the team.

This role provides a potential development pathway towards a future Deputy Administration Lead position for the right individual, subject to performance, development, organisational need and the availability of a suitable position.

The role is office based at the Dorchester site and is not a hybrid or home-working role. There may be an occasional/ad hoc requirement to work from Portesham Surgery to meet service or staffing requirements.

• Process incoming clinical correspondence and workflow accurately, efficiently and within agreed timescales.
• Read and apply appropriate codes to clinical correspondence and workflow items in SystmOne, in accordance with practice protocols.
• Identify actions arising from correspondence and ensure these are appropriately flagged and routed to the relevant clinician or team.
• Process hospital letters, discharge information, results, outpatient correspondence and other incoming clinical information.
• Ensure patient records are updated accurately, completely and securely.
• Recognise urgent, clinically significant or otherwise concerning information and escalate appropriately.
• Monitor outstanding workflow and support the maintenance of agreed turnaround times.
• Provide advice and support to Administrators on coding, workflow and more complex correspondence.
• Undertake quality checks and identify recurring coding, workflow or data quality issues for escalation to the Administration Lead.
• Support the development and consistent application of workflow processes and protocols.

The post-holder is not responsible for making clinical decisions. Where clinical judgement is required, the matter must be escalated to the appropriate clinician.

• Act as an experienced point of contact for Administrators, providing day-to-day guidance and support.
• Support the induction, training and development of new and less experienced Administrators.
• Assist the Administration Lead with monitoring workflow, workload and turnaround times.
• Undertake administrative quality checks, audits and data quality activity as required.
• Identify opportunities to improve administrative processes, efficiency and consistency.
• Contribute to the development and review of SOPs, guidance and administrative processes.
• Support the Administration Lead with resolving routine workflow and administrative issues.
• Escalate significant risks, concerns, recurring errors or performance issues appropriately.
• Develop knowledge and skills to support potential future progression towards Deputy Administration Lead responsibilities.

• Process third-party requests, including insurance, solicitor and Subject Access Requests, in accordance with practice procedures and information governance requirements.
• Undertake medical record summarising, scanning, uploading and other data administration as required.
• Maintain relevant administrative spreadsheets, trackers and documentation.
• Provide general administrative support to the wider clinical and non-clinical team.
• Support practice projects, audits and service improvement initiatives as required.
• Work flexibly across the administration function and provide occasional/ad hoc support at Portesham Surgery when required.

The Senior Administrator role provides an opportunity for an experienced Administrator to develop their skills and take on increased responsibility within the practice.

The post-holder will have opportunities to develop skills and experience in clinical correspondence and workflow oversight, quality assurance, supporting colleagues, process improvement, audit, training and leadership.

For the right individual, successful development within the role may provide a pathway towards a future Deputy Administration Lead position.

Progression is not automatic and would be dependent upon performance, demonstrated competence, development, organisational need and the availability of a suitable position.

The post-holder will have access to confidential information relating to patients, carers, colleagues, clinicians and the practice as a business organisation.

All information must be treated as strictly confidential and handled in accordance with practice policies, GDPR, data protection legislation and information governance requirements.

The post-holder will act as a role model for appropriate handling of confidential and sensitive information.

The post-holder will assist in promoting and maintaining their own and others' health, safety and security in accordance with the practice Health & Safety, Infection Control and other relevant policies.

This includes:

• Identifying and reporting hazards and risks.
• Following appropriate infection control procedures.
• Maintaining a safe and tidy working environment.
• Undertaking mandatory training.
• Reporting potential risks appropriately.
• Demonstrating due regard for safeguarding and promoting the welfare of children and vulnerable adults.

The post-holder will:

• Treat patients, carers and colleagues with dignity, respect and fairness.
• Support equality, diversity and inclusion within the workplace.
• Communicate in a welcoming, non-judgemental and respectful manner.
• Recognise and respond appropriately to differing needs.

The post-holder will:

• Participate in the practice's annual appraisal and performance review processes.
• Take responsibility for their own learning and professional development.
• Complete mandatory and role-specific training.
• Identify development needs and work with the Administration Lead to address these.
• Support the learning and development of less experienced colleagues.

The post-holder will:

• Work in accordance with practice policies, procedures, protocols and governance requirements.
• Identify and escalate quality, safety, data quality and information governance concerns.
• Participate in audits and quality improvement activity.
• Contribute ideas and suggestions to improve administrative systems and services.
• Take accountability for the accuracy and quality of their own work.

The post-holder will communicate effectively with patients and carers, clinicians and clinical staff, administrative colleagues, practice managers and senior staff, and external organisations and third parties.

The post-holder will adapt their communication style appropriately to the situation and the needs of the person they are communicating with.

This Job Description is not exhaustive and will be reviewed periodically to reflect the changing needs of the practice.

The post-holder is expected to undertake any other reasonable duties appropriate to the level of the post, as requested by the Administration Lead, Site Operations Manager, Partners or Senior Management Team.

Person Specification

Qualifications

Essential

• Educated to GCSE level or equivalent
• GCSE English and Mathematics at grade C/4 or above or equivalent

Desirable

• Relevant administrative, business or IT qualification

Additional Skills and Attributes

Essential

• Evidence of excellent attention to detail and accuracy.
• Evidence of good organisational and time-management skills.
• Evidence of good written and verbal communication skills.
• Evidence of ability to work independently and as part of a team.
• Evidence of ability to identify issues and escalate appropriately.
• Evidence of ability to support and guide colleagues.
• Evidence of good understanding of confidentiality and data protection.
• Evidence of a proactive and solution-focused approach.
• Evidence of commitment to continuous improvement.
• Evidence of willingness to develop and take on additional responsibility.

Desirable

• Evidence of potential for future leadership development.
• Evidence of experience contributing to improvements in systems or processes.

Experience

Essential

• Evidence of experience in an administrative or data-focused role.
• Evidence of managing own workload and prioritising competing tasks.
• Evidence of working accurately with confidential or sensitive information.
• Evidence of using computerised systems and databases.
• Evidence of providing support or guidance to colleagues.

Desirable

• Evidence of experience working in General Practice or a healthcare environment.
• Evidence of using SystmOne or another clinical system.
• Evidence of processing clinical correspondence or workflow.
• Evidence of read coding and/or medical record summarising.
• Evidence of quality checking, audit or process improvement.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Prince of Wales Surgery

Address

Prince Of Wales Surgery

St. John Way

Dorchester

Dorset

DT1 2FD

United Kingdom

Employer's website

https://princeofwalessurgery.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Expert Clinical Practice

Make complex clinical decisions and provide senior medical leadership in situations of uncertainty, including prognosis, treatment escalation and end-of-life decision-making.

Undertake complex and sensitive holistic care assessments and plan, implement and evaluate care utilising advanced communication skills.

Ensure accurate and timely clinical documentation in line with organisational requirements.

Identify areas for improvement and development which will enhance the palliative care provision for patients and carers.

Work with the other clinical leads within the hospice in undertaking service improvements as identified.

Provide clinical leadership for the Medical and ANP Team in the absence of the Lead Consultant.

Actively promote and develop evidence based clinical practice.

Help to create a culture that is respectful, fair, supportive, and compassionate by role modelling behaviours consistent with these values.

Undertake consultant rounds and attend MDT Meetings.

Provide IPU cover when others on AL/sick etc if a suitable locum cannot be arranged.

Provision of outpatient clinics when appropriate at Weldmar Hospicecare IPU.

Undertake domiciliary visits for advice and assessments.

On call commitment the post holder will be part of the on-call rota providing support to those cared for by Weldmar Hospicecare and providing specialist palliative care advice to other healthcare professionals in the catchment area.

Assist with the recruitment of new doctors and senior nurse posts.

You will initially be the Deputy Caldicott Guardian for Weldmar.

Participate in annual appraisal, revalidation and continuing professional development in line with GMC requirements.

Act as Clinical Supervisor for GP trainees.

Contribute to the Patient Services Risk Register

Leadership and Strategy

Provide clinical leadership in partnership with the Director of Clinical Services and the Lead Consultant around service developments, clinical governance and review of policies and procedures.

Take an active role in the planning, development, and delivery of organisational strategy and services to achieve service objectives and continuous improvement of wider specialist palliative care services.

Provide professional leadership, vision and direction for the medical and ANP team.

Ensure performance management arrangements are in place for the medical team that adhere to Weldmar standards and policies.

Directly line manage junior members of the medical/ANP team.

Ensure medical trainees on placement at the IPU receive appropriate support and supervision.

Contribute to the leadership of clinical audit and research activity within the hospice, including identifying priorities, contributing to delivery where appropriate, and ensuring findings are used to improve patient care. Support a culture of enquiry and evidence-based practice within the clinical team.

Attend the Clinical Leadership Group in the absence of the Lead Consultant.

Contribute to the review and authorship of clinical policies

Maintain close working links with Supportive Care UK for the provision of second on call support when required.

Teaching & Education

Be competent in delivering education and training sessions at all levels for a variety of stakeholders, patients and their carers.

With the Learning & Development team, identify training needs of the clinical teams and participate in the wider hospice education programme.

Participate in the development of clinical standards within the total quality audit framework of the Hospice and undertake clinical audit activity as required.

Support the ongoing professional development of the ANPs and the development of the trainee ANP.

Provide teaching to GP trainees, medical students, doctors and other healthcare workers on placement at Weldmar.

Person Specification

Experience

Essential

• Significant experience in Palliative Medicine.
• Proven leadership experience.
• Experience of working in and relating to the complex and political external environment of health and social care.
• Experience in being on call and providing specialist palliative care telephone advice out of hours at senior level.
• Experience of working within a multi-professional team.
• Significant experience of effectively managing patients with complex physical, psychological and social needs.
• Experience of teaching in a variety of settings and to different trainees, and be willing to teach others as part of the role.

Qualifications

Essential

• Full GMC registration, have a higher postgraduate qualification e.g. MRCP/MRCGP, and be entered on the GMC specialist register in Palliative Medicine
• Be on GMC Specialist Register in Palliative Medicine or due to complete Certificate of Completion of Specialist Training within 6 months.
• Understanding of clinical governance structures and audit processes.
• Excellent understanding of communication skills to both patients and colleagues, as well as principles of clinical leadership.

Skills and Abilities

Essential

• Highly advanced communication and interpersonal skills, including the ability to gain confidence and trust.
• Commitment to the development others, with the ability to influence and motivate.
• Excellent team working skills, including ability to work effectively with a diverse range of colleagues / individuals involved in palliative care service delivery and demonstrate positive outcomes for patients.
• Ability to work as part of a multi-disciplinary team and being a good team player is essential.
• Ability to think creatively and contribute to strategic development.
• Ability to plan and develop services in collaboration with other agencies.
• Ability to work autonomously, cope under pressure and to recognise and deal with stress in self and others.
• Forward thinking and able to engage and motivate others in leading, managing and responding to change.
• Able to translate national policy into local practice and understand its impact.
• Able to influence local health and social care and maintain Weldmars reputation as a key player.
• Awareness of own limitations.
• Ability to respond to change.
• Understanding of and adherence to the principles of Good Medical Practice set out by the General Medical Council.

Other Requirements

Essential

• An Enhanced plus Adult barred list Disclosure and Barring Service (DBS) Check: which will disclose any spent and unspent convictions and cautions (subject to filtering), as well as any relevant police information plus a check of the relevant Barred List/s. It may disclose other information that the police consider is relevant to the role and level of check applied for.
• Commitment to the values and ethos of Weldmar Hospicecare.
• Act as an advocate and ambassador for the Charity.
• Commitment to and understanding of equality and diversity and how this translates into good practice.
• Understands and conforms to Weldmar Hospicecare infection prevention and health and safety policies and actively promotes best practice at all times.
• Commitment to own continued personal development.
• Ability to travel which requires a full valid driving licence and business insurance (if applicable).

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Weldmar Hospicecare

Address

Herringston Road

Dorchester

Dorset

DT1 2SL

United Kingdom

Employer's website

https://www.weld-hospice.org.uk/ (Opens in a new tab)

Job description

Job responsibilities

To provide administrative duties including but not limited to:

Processing patient registrations

Scanning and Read Coding incoming correspondence

Navigating software systems to identify results and support audit trails

Respond to telephone enquiries, faxes and emails promptly,

Action outgoing/incoming calls to patients, hospital staff etc.

To provide Receptionist duties including but not limited to:

Booking in patients on the computerised appointments system

Issuing (repeat or pre-arranged) prescriptions, sick notes, or completed medical reports

Collecting fees for non-NHS work

Answering all incoming calls in an efficient helpful manner, directing calls to the appropriate extension quickly and effectively

Dealing with hospital letters, reports, test results etc, according to protocol

Arranging home visits and arrange appropriate administration i.e. Notes summary, if required

Person Specification

Experience

Essential

• 5 GCSEs (or equivalent) A* - C including English and Maths
• High level of written and oral skills
• High level of computer skills including word processing and spread sheet applications
• Good numeracy, accuracy and literacy skills.
• A positive attitude, committed to excellent customer service
• Ability to meet deadlines
• Proven ability to work well under pressure
• A high regard for confidentiality
• Highly organised, with excellent attention to detail
• Strong team worker

Desirable

• Working with EMIS Web
• Working in an administrative or receptionist role in a GP Practice or NHS hospital setting

Employer details

Employer name

Birtley Medical Group

Address

Durham Road

Birtley

Chester Le Street

County Durham

DH3 2QT

United Kingdom

Employer's website

http://birtleymedicalgroup.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

• Support the effective delivery of services to stakeholders, as defined by agreed service specifications.
• Ensure all financial information provided is timely, accurate and relevant, and is produced in accordance with the relevant reporting timetable.
• Complete all statutory, internal and external reporting for all areas of responsibility, including preparation of relevant working papers.
• Contact internal and external stakeholders to resolve queries.
• Manage the reconciliation of financial information, taking action where necessary to support in resolving any reconciling items.
• Provide leadership to junior colleagues within their designated team.

Person Specification

Qualifications

Essential

• AAT level 3 / NVQ level 4 / Part Qualified Accountant or equivalent.

Desirable

• Minimum 5 GCSE's Grade A-C or 5 to 9 including Maths and English or equivalent.

Experience

Essential

• Experience of working autonomously with confidential and sensitive information.

Desirable

• Experience of staff management.
• Experience of large integrated financial systems and dealing with large volumes of data in analysis.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

North East & North Cumbria ICB

Address

Pemberton House

Colima Avenue

Sunderland Enterprise Park

SR5 3XB

United Kingdom

Employer's website

https://northeastnorthcumbria.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

ROLE DEFINITION:

To assist in the smooth day to day running of the Reception Team, ensuring receptionist duties are completed efficiently and adhere to the guidelines that are laid down by doctors and management.

To ensure that patients are received, assisted and directed appropriately in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

Undertake the rota of reception duties as attached

Greeting and directing patients and visitors to the surgery in a pleasant and helpful manner

Register new patients and process paperwork accordingly

Dealing with requests for appointments

Accepting and handing out prescriptions, letters, forms and specimen bottles, etc.

Receiving and processing visit requests

Explain practice procedures and arrangements to new patients and those seeking temporary cover, ensuring any procedures are completed

Advise patients of relevant charges for non-NHS services, accept payment and issue receipts

Respond appropriately to queries and requests from patients and visitors

Ensure the doctors rotas are known by all staff

Prepare lists and notes for all surgeries and clinics held, ensuring completion of all associated paperwork where required

Ensure actions requested by doctors are undertaken in a timely and accurate manner

Action repeat prescription requests and ensure that they are ready for collection by the patient within 48 hours, either on the computer or manually

Ensure mail is posted daily

Ensure the specimens are ready for collection for the courier on a daily basis

Process and effectively signpost patients to the appropriate healthcare professional depending on the presenting condition

Answer incoming phone calls, transferring calls or dealing with the callers requests appropriately

Process patient requests for appointments

Receiving calls, taking messages and dealing with them in an appropriate and accurate manner

Making telephone calls as requested, including ordering ambulances

Follow the procedure to divert the telephone system as and when necessary

Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery

Enter requests for home visits into the visit book, ensuring careful recording of all relevant details and where necessary refer to Duty Doctor

Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.

Patient notes and correspondence

Retrieve and re-file records as required, ensuring strict alphabetical order is adhered to

Ensure correspondence, reports, results etc. are filed electronically and promptly and in the correct records, ensuring that all recent correspondence is available when patients are seen

Ensure records are kept in good repair with all necessary information on the outside cover clearly visible

Premises

Open up premises at the start of the day when first to arrive and make all necessary preparations to receive patients

When last to leave at the end of the day, ensure that the building is totally secured, internal lights are off and the alarm activated.

Extract medical records for appointments, visits, clinics or as requested

To be available to the clinical staff during surgery hours to ensure the smooth running of surgery

Filing of medical records, letters, reports

Operation of computer for appointments system, etc.

Maintaining tidiness and general maintenance of reception, consulting, waiting areas and immediate garden areas

Computer Duties

Ensure all prescriptions are processed accurately and available to doctors to check and sign prior to and on completion of surgery

Ensure all tasks identified by Clinical staff and Practice Managers are processed accurately

Ensure all referrals are entered onto the system in an accurate manner including the scanning of mail and other related paperwork

To report IT and telephone faults and rectify as appropriate

To use the choose and book process to book hospital appointments for patients

Confidentiality:

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately

In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential

Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, the practice Health & Safety manual, and the practice Infection Control policy and published procedures. This will include:

Using personal security systems within the workplace according to practice guidelines

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks

Making effective use of training to update knowledge and skills

Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards

Actively reporting of health and safety hazards and infection hazards immediately when recognised

Keeping own work areas and general / patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role

Undertaking periodic infection control training (minimum annually)

Reporting potential risks identified

Equality and diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional development:

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development

Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Quality:

The post-holder will strive to maintain quality within the practice, and will:

Alert other team members to issues of quality and risk

Assess own performance and take accountability for own actions, either directly or under supervision

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance

Work effectively with individuals in other agencies to meet patients needs

Effectively manage own time, workload and resources

Communication:

The post-holder should recognise the importance of effective communication within the team and will strive to:

Communicate effectively with other team members

Communicate effectively with patients and carers

Recognise peoples needs for alternative methods of communication and respond accordingly

Contribution to the implementation of services:

The post-holder will:

Apply practice policies, standards and guidance

Discuss with other members of the team how the policies, standards and guidelines will affect own work

Participate in audit where appropriate

Person Specification

Confidentiality, Professional Conduct and Workplace Safety

Essential

• You will be expected to always maintain the highest standards of confidentiality, in line with practice policies and legal requirements. This applies to information about patients, colleagues, and the business operations of the practice.
• Confidential information must only be shared with authorised personnel and within the bounds of applicable data protection policies.
• Employment Acts and Codes of Practice
• Comply with employment legislation and codes of good practice
• Health & Safety
• In accordance with the Health & Safety At Work Act 1974 and other supplementary legislation required to take reasonable care to avoid injury during the course of work and co-operate with the practice and others in meeting statutory requirements.

Qualifications

Essential

• GCSE educated.
• Good timekeeping and punctuality.
• Empathy, compassion and acceptance of others' beliefs and cultures is non-negotiable.
• Excellent Customer Service experience.
• Computer literate in all Office 365 (Teams / Excel / Word etc)
• Good Listening skills and attention to detail and accuracy.
• Professional verbal and written communication skills are essential.
• Excellent command of spoken and written English.
• Able to demonstrate flexibility and adaptability in a changing environment.
• Able to work constructively with internal and external parties to resolve issues.
• Ability to work under pressure while maintaining a positive professional attitude.
• Ability to work as part of the team.
• Able to multi-task and prioritise.

Desirable

• Experience working in a GP Practice preferred.
• Experience of using EMIS Web preferred.
• Understanding of additional languages advantageous.
• Knowledge of medical terminology.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Crown Surgery

Address

23 High Street

Eccleshall

Stafford

ST21 6BW

United Kingdom

Employer's website

https://www.crownsurgery.org.uk/ (Opens in a new tab)

Job description

Job responsibilities

Clinical Responsibilities

• Provide comprehensive primary medical services to registered patients.
• Assess, diagnose and manage acute and chronic illnesses.
• Undertake face-to-face, telephone and digital consultations.
• Carry out home visits where clinically appropriate.
• Prescribe safely and cost-effectively in accordance with national and local guidance.
• Arrange and interpret appropriate investigations.
• Refer patients appropriately to secondary care and community services.
• Promote preventative healthcare and health education.
• Manage long-term conditions in line with national guidance.
• Maintain accurate and contemporaneous clinical records.
• Participate in safeguarding adults and children in accordance with practice policies.
• Recognise and manage medical emergencies.

• Work collaboratively with GPs, nurses, pharmacists, healthcare assistants, reception, dispensary and administrative teams.
• Support colleagues in delivering safe, efficient patient care.
• Participate in MDT meetings where appropriate.
• Contribute to a positive, supportive and respectful working environment.

• Contribute to Quality and Outcomes Framework (QOF), Enhanced Services and other contractual requirements.
• Participate in clinical audit and quality improvement projects.
• Contribute to significant event analysis and learning.
• Support the implementation of national and local guidance.
• Maintain compliance with GMC standards and appraisal requirements.
• Participate in clinical governance activities.

• Contribute to the ongoing development of practice services.
• Support service redesign and innovation to improve patient care.
• Assist in developing practice policies and clinical protocols where appropriate.
• Promote efficient and sustainable working practices.
• Support mentoring, supervision and education of learners and colleagues where appropriate.

Following appointment to Partnership, responsibilities may include:

• Contributing to the strategic leadership of the practice.
• Supporting business planning and practice development.
• Participating in financial and operational decision-making.
• Helping ensure the long-term sustainability of the practice.
• Acting as a leader within the multidisciplinary team.
• Representing the practice at Primary Care Network and external meetings where appropriate.

The post holder will:

• Maintain full GMC registration and a licence to practise.
• Participate in annual NHS appraisal and five-yearly revalidation.
• Undertake mandatory training.
• Maintain appropriate medical indemnity.
• Work within GMC Good Medical Practice.
• Maintain patient confidentiality and comply with UK GDPR and Data Protection legislation.
• Follow all practice policies relating to health and safety, infection prevention and control, safeguarding and equality, diversity and inclusion.

This job description is intended as a guide to the main responsibilities of the post. It is not exhaustive and may be reviewed in consultation with the post holder to meet the changing needs of the practice.

Person Specification

Qualifications

Essential

• Qualified GP
• Full GMC registration
• Performers List registration
• Appropriate defence indemnity
• Evidence of current validation
• Evidence of last appraisal
• Eligibility to practice in the UK independently

Personal Qualities

Essential

• Effective time management (planning, organising and prioritising) with excellent problem solving and analytical skills
• Demonstrate personal accountability, emotional resilience and work well under pressure
• High levels of integrity and loyalty
• Ability to follow legal, ethical and professional standards, including policies and procedures
• Ability to use own initiative, discretion, and sensitivity
• Ability to work under pressure and in stressful situations
• Able to get along with people from all backgrounds and communities, respecting lifestyles and diversity
• Ability to identify risk and assess/manage
• Ability to work as a team member and autonomously
• Good interpersonal and organisational skills
• Effectively able to communicate in a clear manner and understand the needs of the patient
• Commitment to ongoing professional development
• Problem solver with the ability to process information accurately and effectively, interpreting data as required
• Polite and confident
• Motivated, forward thinker
• Effectively utilise resources

Experience

Essential

• Ability to both work autonomously and as part of a multi-disciplinary team
• Experience of working in a primary care environment
• Experience of providing home visits
• Minimum of two years as a salaried GP
• General understanding of the primary care contract
• Proven ability to evaluate the safety and effectiveness of own clinical practice
• Outstanding level of clinical knowledge and skills commensurate with that of an experienced GP
• Understanding of the importance of evidence based practice
• Good MS Office and clinical system IT knowledge
• Understanding of the spectrum of clinical governance processes
• Excellent communication skills (written and oral) including recording of accurate clinical notes
• Knowledge of health promotion strategies
• Ability to work within own scope of practice and understand when to refer to GP colleagues
• Experience of triage and the ability to effectively assess and diagnose
• Ability to listen whilst being honest and caring and be both sensitive and empathetic in distressing situations
• Understanding of the local pathology tests processes and the ability to processing the results with advising patients accordingly
• Ability to assess and manage acute deteriorations /exacerbations of long-term conditions
• Understanding of safeguarding adults and children
• Understanding of the importance of evidence-based practice
• Understanding and knowledge of QOF and enhanced service

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Bunbury Medical Practice

Address

Vicarage Lane

Bunbury

Nr Tarporley

Cheshire

CW6 9PE

United Kingdom

Employer's website

https://bunburymedicalcentre.gpsurgery.net/# (Opens in a new tab)

Job description

Job responsibilities

General reception duties

Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice.

Deal with all general queries, explain procedures and make new and follow up appointments

Scanning of patient related documentation and attaching scanned documents to patients healthcare records.

Accept test samples from patients and deal with accordingly

Support all clinical staff with general administrative tasks as requested

Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure administrative procedures are completed.

Receiving and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery, including;

Relay of GP advice and test results to patients

Liaison with external organisations as required

Input data into the patients healthcare records as necessary

Maintain a clean and tidy working area at all times

Maintain adequate stationery stocks within the reception office and consulting rooms

Patient notes and correspondence

Retrieve and re-file records as required

ensure correspondence, report, results etc are filed or scanned promptly and in the correct file

Use e-mail and onward correspondence as required and record and action all incoming faxes

Process requests for information I.E SAR and patient online access under the guidance of the team leader

Premises

Complete opening procedures at the start of the day when first to arrive and make all necessary preparations to receive patients

Complete closing procedures at the end of the day ensuring all confidential information is stored away securely and internal lights are off

a. Partake in audit as directed by the audit lead

b. Support administrative and prescribing staff, providing cover during staff absences

c. To support QOF administration team with contacting and inviting relevant patients to the surgery for reviews and procedures

Person Specification

Qualifications

Essential

• Educated to GCSE level or equivalent
• GCSE Mathematics & English (C or above)
• E

Desirable

• NVQ Level 2 in Health and Social Care

Experience

Essential

• Experience of working with the general public
• Experience of administrative duties
• Excellent communication skills (written and oral)
• Clear, polite telephone manner
• Effective time management (Planning & Organising)
• Ability to work as a team member and autonomously
• Good interpersonal skills
• Problem solving & analytical skills
• Ability to follow policy and procedure
• Polite and confident
• Flexible and cooperative
• Motivated
• Forward thinker
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Ability to work under pressure
• Flexibility to work outside of core office hours
• Disclosure Barring Service (DBS) check

Desirable

• Experience of working in a health care setting as a Medical Receptionist/Care Navigator in a GP Practice

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Darwen Healthlink

Address

Darwen Health Centre

James Street West

Darwen

Lancashire

BB3 1PY

United Kingdom

Employer's website

https://www.darwenhealthlink.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

ROLE DEFINITION:

To assist in the smooth day to day running of the Reception Team, ensuring receptionist duties are completed efficiently and adhere to the guidelines that are laid down by doctors and management.

To ensure that patients are received, assisted and directed appropriately in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

Undertake the rota of reception duties as attached

Greeting and directing patients and visitors to the surgery in a pleasant and helpful manner

Register new patients and process paperwork accordingly

Dealing with requests for appointments

Accepting and handing out prescriptions, letters, forms and specimen bottles, etc.

Receiving and processing visit requests

Explain practice procedures and arrangements to new patients and those seeking temporary cover, ensuring any procedures are completed

Advise patients of relevant charges for non-NHS services, accept payment and issue receipts

Respond appropriately to queries and requests from patients and visitors

Ensure the doctors rotas are known by all staff

Prepare lists and notes for all surgeries and clinics held, ensuring completion of all associated paperwork where required

Ensure actions requested by doctors are undertaken in a timely and accurate manner

Action repeat prescription requests and ensure that they are ready for collection by the patient within 48 hours, either on the computer or manually

Ensure mail is posted daily

Ensure the specimens are ready for collection for the courier on a daily basis

Process and effectively signpost patients to the appropriate healthcare professional depending on the presenting condition

Answer incoming phone calls, transferring calls or dealing with the callers requests appropriately

Process patient requests for appointments

Receiving calls, taking messages and dealing with them in an appropriate and accurate manner

Making telephone calls as requested, including ordering ambulances

Follow the procedure to divert the telephone system as and when necessary

Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery

Enter requests for home visits into the visit book, ensuring careful recording of all relevant details and where necessary refer to Duty Doctor

Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.

Patient notes and correspondence

Retrieve and re-file records as required, ensuring strict alphabetical order is adhered to

Ensure correspondence, reports, results etc. are filed electronically and promptly and in the correct records, ensuring that all recent correspondence is available when patients are seen

Ensure records are kept in good repair with all necessary information on the outside cover clearly visible

Premises

Open up premises at the start of the day when first to arrive and make all necessary preparations to receive patients

When last to leave at the end of the day, ensure that the building is totally secured, internal lights are off and the alarm activated.

Extract medical records for appointments, visits, clinics or as requested

To be available to the clinical staff during surgery hours to ensure the smooth running of surgery

Filing of medical records, letters, reports

Operation of computer for appointments system, etc.

Maintaining tidiness and general maintenance of reception, consulting, waiting areas and immediate garden areas

Computer Duties

Ensure all prescriptions are processed accurately and available to doctors to check and sign prior to and on completion of surgery

Ensure all tasks identified by Clinical staff and Practice Managers are processed accurately

Ensure all referrals are entered onto the system in an accurate manner including the scanning of mail and other related paperwork

To report IT and telephone faults and rectify as appropriate

To use the choose and book process to book hospital appointments for patients

Confidentiality:

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately

In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential

Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, the practice Health & Safety manual, and the practice Infection Control policy and published procedures. This will include:

Using personal security systems within the workplace according to practice guidelines

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks

Making effective use of training to update knowledge and skills

Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards

Actively reporting of health and safety hazards and infection hazards immediately when recognised

Keeping own work areas and general / patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role

Undertaking periodic infection control training (minimum annually)

Reporting potential risks identified

Equality and diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional development:

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development

Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Quality:

The post-holder will strive to maintain quality within the practice, and will:

Alert other team members to issues of quality and risk

Assess own performance and take accountability for own actions, either directly or under supervision

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance

Work effectively with individuals in other agencies to meet patients needs

Effectively manage own time, workload and resources

Communication:

The post-holder should recognise the importance of effective communication within the team and will strive to:

Communicate effectively with other team members

Communicate effectively with patients and carers

Recognise peoples needs for alternative methods of communication and respond accordingly

Contribution to the implementation of services:

The post-holder will:

Apply practice policies, standards and guidance

Discuss with other members of the team how the policies, standards and guidelines will affect own work

Participate in audit where appropriate

Person Specification

Confidentiality, Professional Conduct and Workplace Safety

Essential

• You will be expected to always maintain the highest standards of confidentiality, in line with practice policies and legal requirements. This applies to information about patients, colleagues, and the business operations of the practice.
• Confidential information must only be shared with authorised personnel and within the bounds of applicable data protection policies.
• Employment Acts and Codes of Practice
• Comply with employment legislation and codes of good practice
• Health & Safety
• In accordance with the Health & Safety At Work Act 1974 and other supplementary legislation required to take reasonable care to avoid injury during the course of work and co-operate with the practice and others in meeting statutory requirements.

Qualifications

Essential

• GCSE educated.
• Good timekeeping and punctuality.
• Empathy, compassion and acceptance of others' beliefs and cultures is non-negotiable.
• Excellent Customer Service experience.
• Computer literate in all Office 365 (Teams / Excel / Word etc)
• Good Listening skills and attention to detail and accuracy.
• Professional verbal and written communication skills are essential.
• Excellent command of spoken and written English.
• Able to demonstrate flexibility and adaptability in a changing environment.
• Able to work constructively with internal and external parties to resolve issues.
• Ability to work under pressure while maintaining a positive professional attitude.
• Ability to work as part of the team.
• Able to multi-task and prioritise.

Desirable

• Experience working in a GP Practice preferred.
• Experience of using EMIS Web preferred.
• Understanding of additional languages advantageous.
• Knowledge of medical terminology.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Crown Surgery

Address

23 High Street

Eccleshall

Stafford

ST21 6BW

United Kingdom

Employer's website

https://www.crownsurgery.org.uk/ (Opens in a new tab)

Job description

Job responsibilities

To work as an autonomous practitioner, responsible for the delivery of practice care services, working as part of the practice multidisciplinary team, delivering care within their scope of practice to the patient population of the

Greenfields Medical Practice

. The advanced nurse practitioner will be responsible for a number of clinical areas such as health promotion, chronic disease management, health prevention, as well as supporting the management team in the reviewing of clinical policy and procedure.The following are the core responsibilities of the Advanced Nurse Practitioner. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

Develop, implement and embed health promotion and well-being programmes

Manage patients presenting with a range of acute and chronic medical conditions, providing subject matter expert advice to patients

Implement and evaluate individual specialised treatment plans for chronic disease patients

Identify, manage and support patients as risk of developing long-term conditions, preventing adverse effects on the patients health

Provide advanced, specialist nursing care to patients as required in accordance with clinical based evidence, NICE and the NSF

Undertake the collection of pathological specimens

Request pathology services as necessary

Process and interpret pathology and other test results as required

Maintain accurate clinical records in conjunction with extant legislation using primary care software

Ensure read codes are used effectively

Maintain chronic disease registers

Prioritise health issues and intervene appropriately

Support the team in dealing with clinical emergencies

Recognise, assess and refer patients presenting with mental health needs

Extended and supplementary prescriber, adhering to extant guidance

Support patients in the use of their prescribed medicines or over the counter medicines (within own scope of practice), reviewing annually as required

Contribute to practice targets ,QOF etc., complying with local and regional guidance

Liaise with external services / agencies to ensure the patient is supported appropriately (vulnerable patients etc.)

Delegate clinical responsibilities appropriately (ensuring safe practice and the task is within the scope of practice of the individual)

Support the clinical team with all safeguarding matters, in accordance with local and national policies

IPC training to be completed as part of the mandatory training and induction.

Understand practice and local policies for substance abuse and addictive behaviour, referring patients appropriately

Deliver opportunistic health promotion where appropriate

Participate in the administrative and professional responsibilities of the Practice Team

Ensure accurate and legible notes of all consultations and treatments are recorded in the patients care record

Ensure accurate completion of all necessary documentation associated with patient healthcare and registration of the practice

Ensure collection and maintenance of statistical information required for regular adhoc reports and audits

Attend and participate in Practice Meeting as required

Undertake home visits to our housebound patient population for the purpose of assessment and treatment for acute or chronic conditions

Ensuring when significant events are identified, they are recorded appropriately on GP Team Net.

Person Specification

Experience

Essential

• Experience of working in a primary care environment
• Experience of working as a Nurse Practtioner
• Experience of prescribing and undertaking medication reviews

Desirable

• Experience of chronic disease management

Skills

Essential

• Requesting pathology tests and processing the results, advising patients accordingly
• Understands the importance of evidence based practice
• Broad knowledge of clinical governance
• Ability to record accurate clinical notes
• Excellent communication skills (written and oral)
• Strong IT skills
• Clear, polite telephone manner
• Competent in the use of Office and Outlook
• EMIS / Systmone / Vision user skills
• Effective time management (Planning & Organising)
• Ability to work as a team member and autonomously
• Good interpersonal skills
• Problem solving & analytical skills
• Ability to follow clinical policy and procedure

Desirable

• Experience with audit and able to lead audit programmes
• Experience with clinical risk management

Personal skills

Essential

• Polite and confident
• Flexible and cooperative
• Motivated, forward thinker
• Problem solver with the ability to process information accurately and effectively, interpreting data as required
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Ability to work under pressure / in stressful situations
• Effectively able to communicate and understand the needs of the patient
• Commitment to ongoing professional development
• Effectively utilises resources
• Punctual and committed to supporting the team effort

Qualifications

Essential

• QualificationsEssential
• Registered Nurse
• Post graduate diploma or degree (Advanced Practice Qualification)
• Qualified Nurse Prescriber
• Minor Illness Qualification

Desirable

• Desirable
• Teaching Qualification
• ALS, PALS

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Greenfields Medical Practice

Address

12 Terrace Street

Hyson Green

Nottingham

NG7 6ER

United Kingdom

Employer's website

https://www.omsharma.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Further information about the Trust and this role can be found on the Job Description and Person Specification document attached. It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone - if as a potential candidate you are concerned a person specification may prevent or restrict your application for employment as a result of unintentional barriers on the grounds of your sex, race, age, sexual orientation, religion/belief or disability please initially contact the Trust's Recruitment team - detailed in the advert. The Trust will seek to resolve this issue wherever possible.

We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.

Person Specification

Qualifications

Essential

• BSc Hons Physiotherapy or equivalent (e.g degree in Chiropractic)
• Health Professions Council Registration or equivalent e.g General Chiropractic Council
• Post graduate study to M level
• Evidence of post graduate courses/CPD

Desirable

• Member of Chartered Society of Physiotherapy or equivalent professional body
• IRMER qualification
• Membership of MSK Special Interest Group

Experience

Essential

• Significant relevant post-graduate MSK experience with experience at senior level
• Evidence of continuing professional development portfolio
• Previous NHS Experience
• Experience of audit and service development
• Experience of working closely with other health professionals

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Hampshire and Isle of Wight Healthcare NHS Foundation Trust

Address

Moorgreen Hospital

Botley Road, West End

Southampton

Hampshire

SO30 3JB

United Kingdom

Employer's website

https://hiowhealthcare.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job Summary

To assist in all HR related tasks at the Practice.

To provide advice and support to Line Managers on people issues ensuring an efficient and professional HR service is consistently delivered to the site at all times and that all decisions taken are in line with agreed policies and procedures.

Act as a point of contact for all general day to day HR issues relating to the Practice.

Assisting in order to meet the needs of current employees, prospective employees and Senior Managers in terms of reporting and recruitment.

Main Duties:

Recruitment

• Assist with the full recruitment process for both sites including posting job openings, reviewing resumes, scheduling interviews, conducting background checks, arranging assessment, feedback to managers and candidates and interview packs and questions.
• Conduct regular audits to ensure the practice is adhering to the agreed standards in relation to Induction and Employment legislation, ensuring the practice create an action plan for any non-conformances and following up actions until completion.
• Create full contract pack with all HR paperwork and set up training courses.

Administration

• Provide an effective support service for HR processes starters, leavers and other employee relation processes as needed.
• Ensure all HR Processes and Trackers are effectively maintained, and data integrity is accurate.
• Assist with any grievance or disciplinary matters in line with company policy. Taking minutes, setting up investigation/disciplinary/outcome meeting and management of this thereafter.
• Work with HR Lead and support other members of the Senior Management team in relation to HR administration, policies and procedures.
• Oversee the setup of all new Registrars to include their induction timetable, managing holidays, study leave etc via the ESR portal. Manage any attendance issues in line with the Lead Employers Absence Management Policy.
• Handle personal written, telephone and email enquiries from employees, external organisations, and former employees in an effective and timely manner.
• Carry out any other tasks as may be reasonably requested by the Partners, the Practice Manager or HR Lead.
• Carry out all duties in a responsible manner giving due consideration to Safety, Environmental & Quality procedures.
• Contribute to the health & safety of self and others by applying health and safety principles to the required standards whilst undertaking designated tasks.
• Manage all HR checks on TeamNet to include DBS checks, Medical Indemnity Insurance, Nurse registration/revalidation and GP registration to ensure we remain compliant at all times.
• Update Workforce Data monthly for all new starters and leavers.
• Create and manage all Tier 2 VISA applications for applicants in line with government guidelines.
• SMARTCARD - Activation and re-setting passwords for staff.
• Assist all managers co-ordinate their annual appraisals and 360o Feedback forms for staff.
• Involvement in ad-hoc projects as and when required.
• Maintain Immunisation information spreadsheet for all employees.

Engagement

• Support the delivery of the annual engagement plan, including health & wellbeing of staff across the practice.
• Support the coordination of employee events and activities to promote a positive work culture.

Learning & Development

• Support with learning and development administrative tasks as and when required.
• Apply all role specific training courses on TeamNet for each new employee and manage.
• Assist with any training plans required for any employee identified within their annual appraisal.

Payroll Administration (does not include completing payroll)

• Manage sickness/absence for payroll purposes along with pay uplifts after probationary periods.
• Address any sickness absence issues in line with policy and monitor for improvement.
• Ensure correct sick pay rules are applied in line with contractual sick pay entitlement.

Occupational Health

• Assist with OH support, including creating and maintaining effective OH trackers, working with OH Advisor on managing appointments, arranging, and supporting OH Review meetings with employee for both sites if required.
• Assist with health surveillance compliance for both sites, working with external OH Advisor, HSE team to schedule health surveillance and follow up.

This position may develop and recommend solutions to problems of moderate scope and complexity.

Person Specification

Experience

Essential

• HR Experience 1+ years

Desirable

• CIPD qualified

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Deepings Practice

Address

Godsey Lane

Market Deeping

Peterborough

PE6 8DD

United Kingdom

Employer's website

https://www.deepingspractice.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Please see the attached Job Description and Person Specification for further information on the advertised role.

Person Specification

Qualifications

Essential

• UK recognised medical qualification
• Recognised Certificate of Vocational Training
• Evidence of ongoing professional development in the relevant clinical and service improvement areas

Desirable

• Higher specialist qualifications or extensive relevant experience
• Current accreditation at GPwSI level in specialist area
• RCGP Certificate Part 1 and 2 - Substance Misuse
• Women's health and wellbeing
• Harm minimisation and management of blood-borne viruses
• Sexual health

Knowledge

Essential

• Primary care mental health
• Basic drug and alcohol awareness
• Chronic disease management
• Understanding of current health and social policy particularly offender health
• Understanding of clinical risk management and governance
• Principles of substance misuse treatment and pharmacotherapy
• Dependant Forming Medications

Desirable

• Understanding of principles & research
• Demonstrated breadth of knowledge in and outside this specialist area
• Understanding of NHS clinical governance/GP contracts/medicines management and resource constraints/financial management
• Up-to-date on new GP and pharmacy contracts

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Spectrum Community Health CIC

Address

HMP Haverigg

North Lane

Millom

LA18 4NA

United Kingdom

Employer's website

https://spectrum-cic.org.uk/ (Opens in a new tab)

Job description

Job responsibilities

a) Oversee the management of the practice, ensuring that staff achieve their primary responsibilities.

b) Line management of the management team.

c) Oversee the HR processes, including recruitment, relevant checks, contractual issues, appraisals and staff performance.

d) Workforce planning to ensure a good skill mix with staff having the appropriate level of training to enable them to carry out their individual roles and responsibilities effectively.

e) Ensure employment law and legislation is adhered to.

f) Liaise with the Primary Care Network (PCN) and locality commissioners, attend meetings and promote collaborative working.

g) Provide support and advice to the partnership and keep them updated on practice matters.

h) Keep up to date with developments and changes within primary care.

i) Oversee payroll and pensions, liaise with the provider, ensuring accurate reporting and submissions.

j) Work closely with the Partners, accountant and Finance lead on financial planning, budget setting and forecasting.

k) Ensure the practice explores all opportunities to maximise income and reduce expenditure.

l) Ensure Quality and Outcomes Framework (QOF) and commissioned service targets are met.

m) Oversee the significant event and complaints processes, in line with current legislation and guidance.

n) Manage contracts and maintenance for services and equipment.

o) Oversee the review and update of all practice policies and procedures.

p) Lead and coordinate projects within the practice.

q) Oversee the management of the practice IT system, including compliance with the Data Security Protection Toolkit (DSPT).

r) Coordinate the practice development plan and business continuity plan.

s) Deal with the preparation of business cases for new services and provide project management, as required.

t) Ensure on-going CQC compliance.

u) Ensure the practice maintains compliance with its NHSE contractual obligations.

v) Provide advice and support to the staff and the partnership to ensure effective team working.

w) Manage effective communication, both internal and external and ensure the website and other communication platforms are accurate and up to date.

x) Facilitate partners and practice meetings and maintain an up-to-date action plan.

y) Support the management of the Patient Participation Group.

z) Manage estates and facilities, including health and safety aspects and risk assessments.

Person Specification

Experience

Essential

• Experience of managing multidisciplinary teams
• Experience for financial management, including forecasting and budgeting
• Experience of successfully developing and implementing projects
• Experience of HR processes, workforce planning and development
• Experience of performance management including appraisals, staff development and disciplinary procedures

Desirable

• Experience of working in a practice management role
• Experience of Xero accounting
• Experience of working in a healthcare setting
• NHS/primary care and/or general practice experience
• Relevant health and safety experience

Qualifications

Essential

• Literacy and numeracy skills sufficient to manage a small to medium sized business

Desirable

• Leadership and/or management qualification
• Educated to degree level in healthcare or business

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Amwell Group Practice

Address

4 Naoroji Street

London

WC1X 0GB

United Kingdom

Employer's website

https://amwellgrouppractice.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job Summary

The Dispenser is responsible for the safe, efficient, and accurate preparation and dispensing of medications in line with legal and clinical standards. Working as part of the dispensary team, you will ensure high standards of service to patients whilst contributing to the smooth day-to-day operation of the dispensary, including stock management, prescription processing, and administrative duties. The role requires strict attention to detail, confidentiality, and adherence to Standard Operating Procedures (SOPs) at all times.

Responsibilities

Dispensing & Patient Services

Dispense and issue medications in accordance with legal requirements and SOPs.

Hand out prescriptions to patients, checking exemptions and collecting appropriate charges (NHS and private).

Provide dosette boxes and support patients with medication queries or concerns.

Liaise with GPs or review patient records where prescription appropriateness is in question.

Process repeat prescriptions in line with protocols.

Administrative Duties

Maintain accurate electronic records, including CD (Controlled Drugs) registers.

Sort, endorse, and submit prescriptions for reimbursement via NHS Prescription Services (NHSBSA).

Action prescription-related messages, tasks, and emails (e.g. AskmyGP or SystmOne notifications).

Support audits, including DSQS patient reviews and internal compliance checks.

Stock & Inventory Management

Order, receive, and check deliveries; process discrepancies and credit claims.

Rotate stock, remove expired medications, and ensure safe storage of drugs, including refrigerated items.

Carry out regular stock checks and maintain appropriate stock levels to avoid wastage.

Manage and safely dispose of pharmaceutical waste and returned medications, including controlled drugs.

Compliance & Quality Assurance

Ensure dispensing practices meet all legal and ethical standards.

Participate in the implementation and review of SOPs following legislative or procedural changes.

Action MHRA drug alerts and recalls appropriately.

Maintain cleanliness and safety of dispensary workspaces and equipment.

Team Support & Professional Development

Provide support and cover for team members during absences.

Attend and contribute to dispensary meetings.

Remain up to date with developments in dispensing practice, policies, and systems.

Assist in training or mentoring junior staff where appropriate.

Training and Qualifications

NVQ Level 2 in Pharmacy Services (or equivalent) is essential.

Commitment to continued professional development and refresher training.

Understanding of data protection and patient confidentiality obligations.

Person Specification

Experience

Essential

• Experience working in a dispensary or pharmacy environment

Desirable

• Experience working in a GP practice or NHS primary care setting

Qualifications

Essential

• NVQ Level 2 in Pharmacy Services (or equivalent recognised qualification)
• GCSE grade A to C in English and Maths

Desirable

• NVQ Level 3 or additional pharmacy/medicines training

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Debenham Group Practice

Address

20 Low Road

Debenham

Stowmarket

Suffolk

IP14 6QU

United Kingdom

Employer's website

https://www.debenhamgrouppractice.co.uk (Opens in a new tab)