Job summary

Medical Secretary

To be responsible for undertaking a wide range of secretarial and administrative duties and the provision of administrative support to the multidisciplinary team. Duties can include but are not limited to, the processing of information (electronic and hard copy) in a timely manner, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers in accordance with current policies, including the use of the electronic referral service (ERS).

Main duties of the job

The following are the core responsibilities of the medical secretary. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

a. Typing letters, reports and associated documentation as required.

b. Liaising with external agencies such as hospitals and community services, ensuring referrals are processed efficiently.

c. Manage all enquires in an effective manner.

d. Maintain an accurate referrals database

e. Action all incoming and outgoing emails

f. Process calling letters as requested

g. Scanning of patient related documentation and attaching scanned documents to patients healthcare records

h. Input data into the patients healthcare records as necessary

i. Process referrals using the electronic referral system (ERS)

j. Process requests for information i.e. SAR, insurance / solicitors letters and DVLA forms

k. Read code data on EMISWEB.

l. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately

m. Manage all administrative queries as necessary

n. Carry out system searches as requested.

o. Support all clinical staff with general administrative tasks as requested

About us

St James's Medical Practice is a busy, purpose-built GP surgery located in Dudley. The practice currently operates across two practices, providing quality primary care services to a combined patient population of approximately 8,200 registered patients.