Job description

Job responsibilities

Healthcare Assistant (HCA) Job Description

Reports To

Practice Nurse Lead

Accountable To

Practice Manager / GP Partners

Hours

Part time, around 25, as agreed with successful candidate

Salary

Competitive

Location

Church View Surgery, PL9 9BW

Job Purpose

To work as part of the primary healthcare team, supporting the Practice Nurses and GPs in delivering high-quality patient care. The Healthcare Assistant will undertake a range of clinical and administrative duties to assist in the efficient delivery of services to patients.

Key Responsibilities

Clinical Duties

The Healthcare Assistant will undertake duties appropriate to their training, competence and practice protocols, including:

• Measuring and recording blood pressure.
• Venepuncture (taking blood samples).
• Performing ECGs.
• NHS Health Checks.
• Height, weight and BMI measurements.
• Urinalysis and preparation of specimens for investigation.
• Basic wound care and dressing changes as directed.
• Removal of sutures and clips where trained and competent.
• New patient health checks.
• Smoking cessation support and lifestyle advice.
• Monitoring patients with long-term conditions under the direction of a registered clinician.
• Administering vaccinations where appropriately trained and authorised.
• Recording clinical information accurately within the clinical system.
• Chaperoning patients during consultations and examinations.
• Infection prevention and control duties.

Patient Care

• Treat patients with dignity, respect and compassion.
• Promote patient independence and wellbeing.
• Provide health promotion information and signposting to relevant services.
• Respond appropriately to patient concerns and escalate when required.
• Maintain patient confidentiality at all times in accordance with GDPR and NHS requirements.

Administrative Duties

• Ensure accurate completion of clinical records.
• Manage stock levels within treatment rooms.
• Order clinical supplies as required.
• Prepare and maintain clinical rooms and equipment.
• Participate in recall and screening programmes.
• Support the practice with audit and quality improvement activities.

Communication

• Communicate effectively with patients, carers, colleagues and external organisations.
• Work collaboratively with the wider multidisciplinary team.
• Escalate safeguarding concerns in accordance with practice policy.

Safeguarding

• Be aware of safeguarding responsibilities relating to children and vulnerable adults.
• Report concerns promptly through the appropriate channels.
• Participate in safeguarding training as required.

Professional Responsibilities

• Work within the limits of competence at all times.
• Maintain mandatory training requirements.
• Participate in supervision, appraisal and personal development.
• Adhere to practice policies, procedures and protocols.
• Maintain registration of competencies where applicable.

Health & Safety

• Comply with Health and Safety legislation and practice policies.
• Follow infection prevention and control procedures.
• Report incidents, accidents and near misses promptly.

Person Specification

Essential Criteria

Qualifications

• Educated to GCSE level (or equivalent) including English and Maths.
• NVQ Level 2 in Health and Social Care (or equivalent) or willingness to work towards.
• Evidence of ongoing professional development.

Experience

• Experience working in a healthcare or care setting.
• Experience dealing with members of the public.
• Experience maintaining confidential records.

Knowledge

• Understanding of patient confidentiality.
• Understanding of infection prevention and control.
• Awareness of safeguarding responsibilities.
• Knowledge of basic clinical observations.

Skills and Abilities

• Excellent communication and interpersonal skills.
• Ability to work as part of a multidisciplinary team.
• Good organisational skills.
• Ability to prioritise workload effectively.
• Basic IT skills and experience using electronic systems.
• Ability to demonstrate empathy and compassion.

Personal Attributes

• Professional and reliable.
• Flexible and adaptable.
• Caring and patient-focused.
• Willingness to learn and develop.
• Positive and proactive attitude.

Desirable Criteria

Qualifications

• NVQ Level 3 in Health and Social Care (or equivalent).
• Care Certificate.
• Phlebotomy qualification.
• Training in ECGs, health checks or wound care.

Experience

• Experience working in General Practice.
• Experience using EMIS Web, SystmOne or other GP clinical systems.
• Experience conducting NHS Health Checks.
• Experience supporting patients with long-term conditions.

Knowledge

• Understanding of Quality and Outcomes Framework (QOF).
• Knowledge of NHS primary care services.
• Awareness of CQC requirements and standards.

Key Competencies

The postholder will demonstrate:

• Patient-centred care.
• Effective communication.
• Teamwork and collaboration.
• Professionalism and integrity.
• Attention to detail.
• Commitment to continuous improvement.
• Respect for equality, diversity and inclusion.

This job description is intended as a guide to the main responsibilities of the role and is not an exhaustive list of duties. Responsibilities may change in line with service requirements and the needs of the practice.

Person Specification

Personal Attributes

Essential

• Caring, compassionate and patient-focused approach.
• Professional, reliable and trustworthy.
• Positive and proactive attitude.
• Flexible and adaptable to the needs of the service.
• Commitment to high standards of patient care.
• Commitment to equality, diversity and inclusion.
• Willingness to undertake further training and development.

Desirable

• Enthusiasm for working within Primary Care.
• Interest in preventative healthcare and health promotion.
• Ability to contribute positively to service development.

Qualifications

Essential

• Essential
• GCSE grade C/4 or above (or equivalent) in English and Mathematics.
• NVQ Level 2 in Health and Social Care (or equivalent) or willingness to work towards.
• Evidence of ongoing learning and professional development.

Desirable

• Desirable
• NVQ Level 3 in Health and Social Care (or equivalent).
• Care Certificate.
• Phlebotomy qualification.
• Training in ECGs, NHS Health Checks, wound care or immunisations.

Other Criteria

Essential

• Ability to meet the travel requirements of the role.
• Willingness to undertake mandatory training.
• Satisfactory Disclosure and Barring Service (DBS) check.

Desirable

• Availability to provide flexibility during periods of increased service demand.

Knowledge and Skills

Essential

• Essential
• Understanding of patient confidentiality and data protection requirements.
• Understanding of infection prevention and control principles.
• Awareness of safeguarding responsibilities relating to children and vulnerable adults.
• Basic understanding of clinical observations and health promotion.
• Understanding of the importance of person-centred care.
• Excellent communication and interpersonal skills.
• Ability to build rapport with patients from diverse backgrounds.
• Ability to work effectively as part of a multidisciplinary team.
• Ability to organise and prioritise workload effectively.
• Ability to work independently within agreed competencies.
• Good IT skills and confidence using electronic clinical systems.
• Accurate record-keeping and attention to detail.
• Ability to maintain professionalism and confidentiality at all times.

Desirable

• Knowledge of NHS primary care services.
• Understanding of Quality and Outcomes Framework (QOF).
• Awareness of Care Quality Commission (CQC) standards and requirements.
• Understanding of health inequalities and population health management.
• Experience using SystmOne.
• Ability to support audits and quality improvement initiatives.
• Ability to undertake patient recalls and administrative processes related to clinical care.

Experience

Essential

• Essential
• Experience working in a healthcare, care or customer-facing environment.
• Experience working directly with patients, service users or members of the public.
• Experience maintaining accurate and confidential records.
• Experience working as part of a team.

Desirable

• Desirable
• Previous experience working in General Practice or Primary Care.
• Experience undertaking phlebotomy.
• Experience performing ECGs and NHS Health Checks.
• Experience supporting patients with long-term conditions.
• Experience using GP clinical systems such as SystmOne.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Church View Surgery

Address

30 Holland Road

Plymstock

Plymouth

Devon

PL9 9BW

United Kingdom

Employer's website

https://www.church-view-surgery.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Please refer to the supporting documents section to retrieve the JD detailing the core responsibilities of this role.

You will love this job if you have a passion for delivering high quality patient services, thinking outside the box, managing a small team of individuals and you are able to de-escalate conflict and manage stressful situations whilst supporting along with the team to deliver high quality customer service.

If you feel this is the ideal career advancing opportunity for you and you want to rise to the challenge, we welcome an application for you to join our growing team of likeminded people.

If you are looking for a rewarding opportunity where you can lead, innovate, and make a meaningful difference to both patients and colleagues, we want to hear from you. Apply now and take the next step in your leadership journey with Modality Partnership.

Pre-employment Requirements

• Vaccinations: Vaccination status will be reviewed for risk management purposes. Some vaccinations are mandatory where applicable.
• Right to Work: Proof of UK working eligibility required at interview stage. Sponsorship is not available for this role.
• References: Two references required prior to employment, including your current or most recent employer.
• Employment History: Any employment gaps of 6 weeks or more must be explained.

Person Specification

Knowledge

Essential

• Customer service principles and practices
• Basic medical terminology
• Reception protocols
• Basic telephone call management, including taking and transferring calls
• MS Word, Outlook, Excel, and other relevant software packages

Desirable

• Knowledge of / experience from within NHS/General Practice
• Previous call-handling experience
• Basic HR knowledge
• NHS systems

Skills

Essential

• Customer service orientation
• Excellent listening, communication, and interpersonal skills
• Problem-analysis and problem-solving
• Administrative and organisational skills
• Ability to follow policies, practices, and protocols
• Stress tolerance
• Ability to handle patients (both on the telephone and in person) who may be angry, upset, or distressed
• Computer-literate and adaptable in using different software

Personal Qualities

Essential

• Confident and welcoming demeanour
• Professional approach to work
• Good telephone manner
• Strong team player
• Smart appearance
• Exercises tact and discretion at all times
• Demonstrates initiative to handle any unforeseen events during a shift.
• Demonstrates flexibility towards new working practices and towards working hours

Qualifications

Essential

• NVQ Level 2 or equivalent experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Modality Partnership

Address

Smethwick Medical Centre

Regent Street

Smethwick

B66 3BQ

United Kingdom

Employer's website

https://www.modalitypartnership.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Please refer to the attached job description and person specification for further detailed information to ensure that you meet the role criteria before applying.

This job advert may close early if a high volume of applications have been received. If interested, please apply for this post as soon as possible.

Person Specification

Qualifications

Essential

• BTEC Diploma/Level 3 Diploma in Leadership and Management OR equivalent (i.e. NVQ in Business Administration / RSA Level 3) OR equivalent knowledge gained through relevant work experience plus a willingness to work towards the Level 5 in Leadership and Management within an agreed timescale
• IT Qualification (i.e. ECDL Qualification, RSA, NVQ in Business Administration) OR equivalent knowledge gained through relevant work experience
• Key skills/functional skills in literacy and numeracy Level 2 OR O Level (Grade C and above) / New GCSE in Maths and English (Grade 4 to 9)

Experience

Essential

• Implementing and maintaining systems and processes within an administration team
• Leading, supervising and training staff on administrative processes in a positive manner to facilitate delivery of an effective service.
• Significant experience of working in an administrative environment including digital audio typing, Microsoft Office applications, diary management, filing systems, collating and presenting information
• Co-ordinating meetings and associated duties
• Extracting data and report preparation
• Participation in service and quality improvement initiatives
• Advanced typing skills and inputting data accurately and efficiency

Knowledge

Essential

• Understanding of data protection and service user / staff confidentiality in line with defined procedures and guidelines
• A sound understanding of quality improvement initiatives
• Organising and completing demands and workloads meeting deadlines using delegation where necessary
• Problem solving for an area of work or developing alternative or additional procedures.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Tees Esk and Wear Valleys NHS Foundation Trust

Address

Chester Le Street Health Centre

Newcastle Road

Chester le Street

DH3 3UR

United Kingdom

Employer's website

https://www.tewv.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

As a Salaried GP at Yalding Surgery, you will play an integral role in delivering safe, high-quality, patient-centred care to our practice population. Your responsibilities will include:

• Providing comprehensive medical care through face-to-face, telephone and online consultations.
• Assessing, diagnosing and managing acute and long-term conditions, referring patients appropriately in line with local and national guidance.
• Prescribing safely and cost-effectively in accordance with NHS, NICE and local prescribing policies.
• Undertaking home visits when clinically appropriate.
• Managing clinical correspondence, referrals, pathology results and associated administration in a timely manner.
• Maintaining accurate, contemporaneous clinical records using EMIS Web.
• Working collaboratively with GPs, nurses, pharmacists, paramedics and the wider multidisciplinary team to deliver coordinated patient care.
• Participating in the shared duty doctor rota and contributing fairly to the clinical workload.
• Supporting quality improvement, clinical governance, audit and QOF activities where appropriate.
• Contributing to practice meetings, service development and the continued success of the practice and Primary Care Network.
• Maintaining professional registration, appraisal, revalidation and continuing professional development in line with GMC requirements.
• Working in accordance with practice policies, safeguarding responsibilities and current legislation.

Person Specification

Qualifications

Essential

• GMC registration with licence to practise
• Inclusion on the NHS England Performers List
• MRCGP (or equivalent)
• Experience working in UK General Practice
• Excellent communication and team-working skills

Desirable

• Interest in teaching or training
• Women's health

Experience

Essential

• You will need experience in working in a GP setting.

Desirable

• An interest in Women's Health would be advantageous

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Yalding Surgery

Address

Benover Road

Yalding

Maidstone

Kent

ME18 6ES

United Kingdom

Employer's website

https://www.yaldingdoctors.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Generic responsibilities

All staff at this organisation have a duty to conform to the following:

Equality, Diversity and Inclusion

A good attitude and positive action towards Equality Diversity & Inclusion creates an environment where all individuals can achieve their full potential. Creating such an environment is important for three reasons it improves operational effectiveness, it is morally the right thing to do, and it is required by law.

Patients and their families have the right to be treated fairly and be routinely involved in decisions about their treatment and care. They can expect to be treated with dignity and respect and will not be discriminated against on any grounds including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Patients have a responsibility to treat other patients and our staff with dignity and respect.

Staff have the right to be treated fairly in recruitment and career progression. Staff can expect to work in an environment where diversity is valued, and equality of opportunity is promoted. Staff will not be discriminated against on any grounds including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Staff have a responsibility to ensure that they treat our patients and their colleagues with dignity and respect.

Safety, Health, Environment and Fire

The organisation is committed to supporting and promoting opportunities for staff to maintain their health, wellbeing and safety.

The post-holder is to manage and assess risk within the areas of responsibility, ensuring adequate measures are in place to protect staff and patients and monitor work areas and practices to ensure they are safe and free from hazards and conform to health, safety and security legislation, policies, procedures and guidelines.

All personnel have a duty to take reasonable care of health and safety at work for themselves, their team and others and to cooperate with employers to ensure compliance with health and safety requirements.

All personnel are to comply with the:

Health and Safety at Work Act 1974

Environmental Protection Act 1990

Environment Act 1995

Fire Precautions workplace Regulations 1999

Other statutory legislation which may be brought to the post holders attention

Confidentiality

The organisation is committed to maintaining an outstanding confidential service. Patients entrust and permit us to collect and retain sensitive information relating to their health and other matters pertaining to their care. They do so in confidence and have a right to expect all staff will respect their privacy and maintain confidentiality at all times.

It is essential that, if the legal requirements are to be met and the trust of our patients is to be retained, all staff must protect patient information and provide a confidential service.

Quality and Continuous Improvement

To preserve and improve the quality of this organisations outputs, all personnel are required to think not only of what they do but how they achieve it. By continually re-examining our processes, we will be able to develop and improve the overall effectiveness of the way we work.

The responsibility for this rests with everyone working within this practice to look for opportunities to improve quality and share good practice and to discuss, highlight and collaborate with the team to create opportunities to improve patient care.

This organisation continually strives to improve work processes which deliver healthcare with improved results across all areas of our service provision. We promote a culture of continuous improvement where everyone counts, and staff are permitted to make suggestions and contributions to improve our service delivery and enhance patient care.

Staff should interpret national strategies and policies into local implementation strategies that are aligned to the values and culture of general practice. All staff are to contribute to investigations and root cause analyses whilst participating in serious incident investigations and multidisciplinary case reviews.

Induction

We will provide a full induction programme, and management will support you throughout the process.

Learning and development

The effective use of training and development is fundamental in ensuring that all staff are equipped with the appropriate skills, knowledge, attitude and competences to perform their role. All staff will be required to partake in, and complete mandatory training as directed. It is an expectation for this post-holder to assess their own learning needs and undertake learning as appropriate.

The post-holder will undertake mentorship for team members and disseminate learning and information gained to other team members to share good practice and inform others about current and future developments e.g., courses and conferences. The post-holder will provide an educational role to patients, carers, families and colleagues in an environment that facilitates learning.

Collaborative working

All staff are to recognise the significance of collaborative working and understand their own role and scope and identify how this may develop over time. Staff are to prioritise their own workload and ensure effective time-management strategies are embedded within the culture of the team.

Teamwork is essential in multidisciplinary environments, and the post-holder is to work as an effective and responsible team member, supporting others and exploring the mechanisms to develop new ways of working and to work effectively with others to clearly define values, direction and policies impacting upon care delivery

Effective communication is essential, and all staff must ensure they communicate in a manner which enables the sharing of information in an appropriate manner. All staff should delegate clearly and appropriately, adopting the principles of safe practice and assessment of competence. Plans and outcomes by which to measure success should be agreed.

Managing information

All staff should use technology and appropriate software as an aid to management in the planning, implementation and monitoring of care and presenting and communicating information.

Data should be reviewed and processed using accurate SNOMED codes to ensure easy and accurate information retrieval for monitoring and audit processes.

Service delivery

Staff will be given detailed information during the induction process regarding policy and procedure.

The post holder must adhere to the information contained within the organisations policies and regional directives, ensuring protocols are always adhered to.

Primary key responsibilities

The following are the core responsibilities of the ANP in delivering health services:

• Independently assess, diagnose and manage patients presenting with acute illness, minor illness and undifferentiated conditions.
• Deliver face-to-face and telephone same-day access appointments.
• Undertake advanced history taking and physical examination.
• Formulate differential diagnoses and management plans.
• Prescribe medicines safely and effectively as an Independent Prescriber.
• Request, interpret and act upon diagnostic investigations.
• Manage acute presentations and exacerbations of chronic disease within scope of practice.
• Work collaboratively as part of the multidisciplinary Duty Team.
• Refer patients appropriately to secondary care and community services.
• Identify, assess and appropriately manage clinical risk.
• Deliver patient-centred care based upon current evidence and best practice.
• Maintain accurate and contemporaneous clinical records using appropriate clinical systems and SNOMED coding.
• Support safeguarding processes in accordance with local and national guidance.
• Participate in clinical audit, quality improvement and service development.
• Contribute towards achievement of QOF and enhanced service requirements.
• Participate in significant event reviews and patient safety activities.
• Support the team in managing clinical emergencies.
• Undertake mandatory training and maintain professional registration and competencies.
• Contribute to and embrace clinical governance.

There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels.

Wider responsibilities

In addition to the primary responsibilities, the ANP has the following wider responsibilities:

Provide clinical leadership and support to the multidisciplinary team.

• Promote evidence-based practice and shared learning.
• Support service development and quality improvement initiatives.
• Contribute to the development of clinical protocols and pathways.
• Support workforce development and mentorship of colleagues where appropriate.
• Participate in local and PCN-wide initiatives to improve patient outcomes.

Person Specification

Qualifications

Essential

• Qualifications
• Qualified healthcare professional with current NMC registration.
• Educated to masters degree level in accordance with the NHS England. Multi-Professional Framework for Advanced Clinical Practice.
• Registered on the appropriate professional register.
• Independent Prescriber Qualification (V300).
• Evidence of ongoing Continuing Professional Development.

Desirable

• Teaching, mentoring or supervision qualification
• Minor illness or urgent care qualification

Clinical Knowledge and Skills

Essential

• Advanced clinical assessment skills.
• Ability to independently assess, diagnose and manage acute and minor illness.
• Strong clinical reasoning and decision-making skills.
• Competent Independent Prescriber.
• Ability to request, interpret and act upon investigations.
• Understanding of evidence-based practice.
• Good clinical system knowledge and accurate record keeping.
• Understanding of safeguarding adults and children.
• Understanding of clinical governance and risk management.
• Knowledge of QOF and enhanced services.

Desirable

• Minor injury assessment and management skills.
• Experience supporting service development initiatives.

Personal Qualities & Other Requirements

Essential

• Effective time management and organisational skills.
• Ability to work autonomously and within a team.
• Excellent communication and interpersonal skills.
• Demonstrates personal accountability and professionalism.
• Resilient and able to work under pressure.
• Compassionate and patient-focused approach.
• Flexible and adaptable.
• Commitment to ongoing professional development.
• Disclosure Barring Service (DBS) check.
• Occupational Health clearance.
• Meet the requirements and produce evidence for professional revalidation.
• Evidence of CPD commensurate with the role.
• Flexibility to work outside core office hours if required by service need.

Experience

Essential

• Minimum two years' experience as a Nurse Practitioner or Advanced Nurse Practitioner.
• Demonstrable evidence of autonomous clinical practice.
• Experience assessing, diagnosing and managing acute and minor illness.
• Experience managing undifferentiated presentations.
• Strong communication and interpersonal skills.
• Ability to work independently and within a multidisciplinary team.
• Commitment to delivering patient-centred care.
• Knowledge and experience of acute and chronic disease management.
• Knowledge of safeguarding, clinical governance and risk management.

Desirable

• Experience of Emergency Care, Urgent Treatment Centre or Minor Injury Unit settings.
• Experience of working in General Practice.
• Experience of same-day access or Duty Team working.
• Experience using Systmone.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Honiton Surgery

Address

Marlpits Lane

Honiton

Devon

EX14 2NY

United Kingdom

Employer's website

https://www.honitonsurgery.nhs.uk (Opens in a new tab)

Job description

Job responsibilities

Deputy Practice Manager GP Surgery

Hours: 30 hours per week (0.8 FTE)Reports to: Practice Manager / GP Partners

We are a friendly, well-established GP surgery caring for approximately 9,500 patients. Our team includes four GP Partners, Practice Manager, Office Manager, Administration Manager, four Practice Nurses, HCA, Phlebotomist, ANP and Matron. We pride ourselves on being a supportive, positive and collaborative practice where colleagues work together to provide high-quality, patient-centred care.

To support the Practice Manager and GP Partners with the effective day-to-day management of the practice, ensuring efficient operations, excellent patient experience, good governance and a positive working environment. The postholder will deputise for the Practice Manager when required.

• Support the day-to-day operational management of the practice and non-clinical services.

• Provide leadership and support to reception and administrative teams.

• Assist with recruitment, induction, rotas, appraisals, performance management and staff development.

• Support CQC compliance, governance, risk management, policies and procedures.

• Assist with complaints, significant events, incidents, audits and quality improvement.

• Support GDPR, information governance, health and safety and mandatory training requirements.

• Assist with QOF, Enhanced Services, vaccination programmes and other practice targets.

• Monitor workloads, staffing and service capacity, identifying areas for improvement.

• Promote excellent patient service and support the management of patient feedback and concerns.

• Work closely with the PCN and external healthcare organisations.

• Assist with premises, facilities, suppliers and contractors.

• Contribute to practice meetings, business planning and implementation of agreed actions.

• Promote a positive, respectful and supportive team culture.

Essential: Experience in a management or supervisory role; excellent organisational, communication and IT skills; ability to lead and support staff; ability to prioritise and work under pressure; commitment to confidentiality, patient care and continuous improvement.

Desirable: GP practice/NHS experience; knowledge of CQC, QOF, Enhanced Services, PCNs and primary care governance; HR and quality improvement experience.

The successful candidate will be proactive, approachable, organised and committed to working collaboratively as part of our friendly practice team.

Person Specification

Qualifications

Essential

• AMSPAR accreditation

Experience

Essential

• Experience in a management, supervisory or senior administrative role. Experience of working in a busy, team-focused environment.
• Ability to lead, motivate and support staff. Experience of managing workloads, prioritising tasks and dealing with day-to-day operational issues.
• Good understanding of confidentiality, GDPR, information governance and health & safety.
• Highly organised with excellent time-management skills and the ability to manage competing priorities.
• Competent IT skills, including Microsoft Office and the ability to learn and use practice systems.
• Able to identify problems, assess risks and implement practical solutions using initiative.
• Positive, approachable and supportive team member who values collaboration and mutual support.
• Professional, reliable, flexible, approachable and able to remain calm under pressure. Patient-focused and committed to high standards of service.
• Commitment to equality, diversity, confidentiality, patient safety and continuous improvement.

Desirable

• Previous experience within a GP practice, NHS or primary care setting. Experience of managing reception/administrative teams.
• Experience of recruitment, appraisals, performance management and staff development.
• Knowledge of CQC requirements, QOF, Enhanced Services, PCN working and primary care governance.
• Experience of managing complaints and difficult or challenging situations.
• Experience of coordinating audits, meetings, projects or service improvement programmes.
• Experience using GP clinical and administrative systems.
• Experience of leading quality improvement or change projects.
• Experience of working across multidisciplinary or PCN teams.
• Relevant management or healthcare qualification.
• Evidence of ongoing professional development.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Leesbrook Surgery

Address

Mellor Street

Lees

Oldham

OL4 3DG

United Kingdom

Employer's website

https://www.leesbrooksurgery.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

1. Receiving and Directing Patients

Receive and direct patients on arrival at the reception desk in a friendly and courteous manner, ensuring their requirements are met professionally and efficiently.

Provide help to patients with general enquiries, and assist them to make appointments, using the online appointment system.

Receive, record, and accurately pass on messages via email or the clinical system.

Answer telephone calls promptly in a polite and professional directing callers as appropriate.

Provide clear information about practice procedures, appointment systems, and accessing services.

Advise patients on approximate waiting times and of any unexpected delays.

Book patient transport when the patient is unable to do so.

Book interpreters for patients when needed.

To take in fees from patients where applicable and issue receipts.

To give patients any forms / referral letters that are waiting for collection checking ID.

Receive and appropriately escalate patient concerns or complaints while maintaining empathy and professionalism.

2. Operation of Telephone and Triage System (SystmConnect)

Answer incoming calls and make outgoing calls as required.

Assist patients via the patient triage system.

Ensure phones are answered promptly monitoring the incoming calls.

Ensure that system is operational at the beginning of each day.

3. Administrative Duties

Register new patients, ensuring accurate data entry onto the clinical system.

Update patient contact details and ensure records remain accurate.

To post outgoing letters at the end of each shift.

To undertake photocopying as needed, including photocopying patients notes when required.

Call patients for recall and data collection purposes and correctly record data in patients medical record.

Ensuring that there is always a supply of the practice leaflet available at reception.

Make up registration packs (GMS1 & New Patient Health Check Form).

Complete tasks via SystmOne or relevant clinical/document systems.

Complete tasks assigned via reception clipboard.

Email referrals and support the referral process as requested by clinical team.

4. Patient Records

To assist with tagging of new patients medical records prior to summarisation.

Request missing medical records from patient services when required.

To assist with the scanning of patient related documents during busy periods.

5. Start and End of Day Procedures

Prepare the reception area for opening, ensuring systems and spaces are ready for patient arrival.

Keep reception and waiting areas clean, tidy, and presentable throughout the day.

Update staff room allocation boards for the following day.

Secure practice premises at closing, ensuring all doors, windows, and lights are safely managed.

Always maintain strict confidentiality.

Chaperone support when requested.

Support colleagues and contribute to positive teamwork.

To attend team meetings when scheduled.

To participate in appraisals and PDP (Personal Development Plan) and team training opportunities.

Help cover colleagues duties during absence, increased workload, or operational needs.

Person Specification

Experience

Essential

• Excellent communication skills, both face-to-face and over the telephone.
• Previous reception, administrative or call centre experience.
• Experience working in a public-facing role.

Desirable

• Previous experience working within a GP Practice or healthcare organisation.

Qualifications

Essential

• Good standard of education (GCSE level or NVQ Level 2 or equivalent).

Desirable

• Full UK Driving Licence.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Whaddon Healthcare

Address

25 Witham court

Tweed drive

Bletchley

Milton Keynes

MK3 7QU

United Kingdom

Employer's website

https://whaddonhealthcare.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

UNLOCK YOUR BEST WORK LIFE

+ MAKE A DIFFERENCE TO EVERY LIFE

We have a fantastic opportunity for a Bank General Practitioner to join our healthcare team at HMP Leicester, a category B remand prison based close to Leicester town centre and train station. The Prison houses around 408 male patients, the majority of whom are aged between 18-40 years of age.

Salary

This is a bank role with an hourly salary of £88.

Candidates are required to have a Legal right to work in the UK and due to the nature of the role, offers of employment will be subject to additional vetting and security checks.

Person Specification

Qualifications

Essential

• Click apply to view job description and person specification

Desirable

• Click apply to view job description and person specification

Experience

Essential

• Click apply to view job description and person specification

Desirable

• Click apply to view job description and person specification

Additional Criteria

Essential

• Click apply to view job description and person specification

Desirable

• Click apply to view job description and person specification

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Practice Plus Group - Health in Justice

Address

HMP Leicester

116 Welford Rd

Leicester

Leicestershire

LE2 7AJ

United Kingdom

Employer's website

https://practiceplushij.com/ (Opens in a new tab)

Job description

Job responsibilities

Clinical Responsibilities

• Participating in the undertaking of health needs reviews and health assessments to identify needs and plan care accordingly.
• To identify, plan and manage risk of an individuals care needs, relating to physical health, behavioural and or mental health.
• To be responsible for assessing, planning and making recommendations for future care in partnership with patient, carer and multi-professional agencies including case conferences for reviewing the packages of care and care co-coordinating as appropriate.
• To liaise with Primary and Secondary care agencies to ensure better health outcomes for individuals.
• To work within the Mental Capacity Act and evidence best interest decision making.
• To maintain effective and appropriate communication networks with members of the multi-disciplinary team, the independent sector homes and all stakeholder agencies and organisations to ensure that the individual care needs can be met.
• To contribute to multi-disciplinary team specialist assessments.
• Ability to work as an autonomous practitioner, planning, prioritising and organising workload according to the needs of the service.
• To provide any relevant information and explanation to clients and carers at a level commensurate with their ability to understand using total communication.
• To provide evidence-based advice and guidance to care staff on the management of health needs to patients and signpost to other services.
• To act as a supervisor and/or assessor for students demonstrating high standards of practice and professional conduct.
• To undertake health promotion/education whenever possible to all adults with LD and also to contribute to planned health promotion activities.
• To work with all other agencies with regards to the safeguarding process.

Managerial Responsibilities

• To be responsible for coordinating reviews as per guidelines
• Prioritise caseload to meet competing demands
• To be aware of and abide by the LWSW policies, standards and Clinical Governance initiatives.
• Present confidentiality and be aware of the Data Protection Act, access to health records and consent for assessment process.
• Involvement in continual audit and review of services to determine quality.
• Maintain safe record-keeping and confidential practice, in line with LWSW and professional guidance and be aware of the Data Protection Act, access to health records and consent for assessment process.
• To ensure electronic record keeping policy is adhered to.

Professional Responsibilities

• To maintain a high professional standard of conduct at all times in accordance with NMC/ professional bodies code of professional conduct. Maintain an active status on NMC/ professional bodies register.
• To maintain own re-validation portfolio.
• Assume responsibility for own professional development and personal knowledge. Undertake and contribute to research where appropriate.
• Monitor own performance against agreed objectives through the process of appraisal and personal development plans and professional body regulations.
• Maintain professional expertise by arranging and attending meetings, study days and mandatory training and service training.
• Plan and participate in the supervision and provision of experience for all nurse learners and other personnel as appropriate.
• Participate in regular line management, caseload management and clinical supervision.
• To deliver appropriate training and subsequent support to other staff, students and outside agencies when required.

COMMUNICATIONS AND RELATIONSHIPS

• The post holder will be required to work within the MDT function of the CLDT and may need to be part of wider MDT groups relating to client need.
• The post holder will liaise between other health, social and educational services in assessing, planning and reviewing client care needs/service provision.
• The post holder will also work with other voluntary and secondary care providers.

PHYSICAL DEMANDS OF THE JOB

• Ability to frequently travel independently and in a timely manner between Livewell Southwest sites and community locations including areas not served by public transport.
• Use of keyboard and computer screen for assessments and record keeping daily.

Please see attached full Job Description and Person Specification

Person Specification

Experience

Essential

• Working in multidisciplinary teams and across health and social care.
• Managing a complex caseload of individuals who pose a risk to themselves and society.
• Experience of working across organisational and inter-agency boundaries.
• Experience of working with people with learning disabilities / mental health issues whose behaviour poses a risk.

Desirable

• Experience in mentoring students.
• Working in close contact with ICB and local commissioners.

Knowledge

Essential

• Able to demonstrate understanding and competency in assessment, care planning and review.
• Good knowledge and understanding of the, Mental Capacity Act, Deprivation of Liberty and reasonable adjustments.
• A good understanding of the safeguarding adult and childrens processes and relevant issues.
• A knowledge of the Mental Health Act.
• Able to problem solve and be creative in care planning
• Knowledge of Continuing Healthcare Processs

Desirable

• Knowledge and understanding of Ministry of Justice restrictions/Forensic Mental Health.

Specific Skills

Essential

• Able to engage effectively in dialogue with individuals at all abilities effectively managing barriers to communication
• Ability to take positive risk and work proactively with clients who display behaviours of concern
• Excellent interpersonal skills
• Ability to prioritise against tight deadlines.
• Good negotiation skills
• Excellent organisational skills and team working.
• Able to present relevant information in a concise format.
• Able to write in plain, easy and understandable style
• Capacity to work with clinicians and staff at all levels to develop a shared vision of outcomes for individuals.

Qualifications

Essential

• Registered Nurse RNLD/RMN
• Relevant post registration experience.
• Evidence of continuing professional development.
• Evidence of managing a caseload of complex individuals.

Desirable

• Mentorship Certificate.
• Leadership qualification/knowledge.

Additional Requirements

Essential

• Ability to frequently travel independently and in a timely manner between Livewell Southwest sites and community locations including areas not served by public transport.
• The ability to be away from home overnight is an integral part of the role.
• Able to problem solve and be creative in care planning.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Livewell Southwest

Address

Westbourne Unit

Beacon Park Road

Plymouth

PL2 2PQ

United Kingdom

Employer's website

https://www.livewellsouthwest.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Helping others improve and turn their lives around there's no better feeling. Its what we do for thousands of people at more than 150 sites across the UK. Be a part of it.

We are looking for confident Support Workers with a passion for delivering outstanding care.

You'll be working 42 hours a week (days/nights/alternate weekends), making a positive difference to the lives of the people in our care at Hope House.

Hope House is a residential service providing outcome focused care for adults with a learning disability and associated complex needs who may have behaviours that challenge.

We encourage and enable the individuals we support to lead a full and happy life. We work with them to ensure they have more choice and control in their lives. We find out their strengths, abilities and preferences so that the care provided can be as person-centred and meaningful to each individual as possible.

At Cygnet, our perks go way beyond pension schemes and excellent professional development.

You'll also enjoy shopping, travel and leisure discounts as well as a range of healthcare and financial benefits to support you to be happy both in and out of work.

Apply now to enjoy excellent career prospects while reaping the rewards of making a difference to others every day.

Your day-to-day

• Offer enhanced care with a flexible learning approach for all the people in our care

• Provide guidance & encouragement through physical & emotional support

• Learn ab out individuals specific needs & provide help in the most appropriate way

• Assist with medical & welfare needs

• Report on medical & welfare needs as required

• Safeguard

• Maintain a safe, clean environment for all

Why Cygnet? We'll offer you

• 13.15 per hour increasing to £13.45 per hour at 3 months and £13.70 per hour at 18 months

• Flexible working with opportunity for overtime

• Regular coaching & appraisal

• Expert supervision & peer support

• Employee discount savings & Cycle to Work scheme

• 24 hours free GP helpline

• Discounted Gym membership

• Free eye tests

• On site benefits including free meals

• Plus much more

You are

• Genuinely driven with a desire to make a real difference in peoples lives

• An excellent communicator & a good team player

• Sensitive & intuitive with the energy required to provide a trusting, stimulating & varied environment

• Passionate about empowering & supporting service user independence

Successful candidates will be required to undergo an enhanced DBS check.

Cygnet has been providing a national network of high-quality specialist mental health services for more than 30 years. In this role you'll have the chance to make a real impact on patients, service users & their families.

What next?

If you care about making a difference we want to talk to you.

Click the button to apply

Person Specification

General Requirements

Essential

• Please refer to job description above

Desirable

• Please refer to job description above

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Cygnet Health Care

Address

Hartlepool

TS26 9PW

United Kingdom

Employer's website

https://www.cygnethealth.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Helping others improve and turn their lives around there's no better feeling. Its what we do for thousands of people at more than 150 sites across the UK. Be a part of it.

Join Our Team as a Specialist Day Support Worker!

Are you a confident Support Worker driven by a passion for delivering exceptional care in a specialist enhanced support environment?

You'll work 42 hours a week (days only and alternate weekends), making a profound difference in the lives of adults with autism and learning disabilities at Broughton Lodge, a specialist enhanced residential service for individuals who may present challenging behaviours.

Shift Pattern: Days (8 am - 8 pm)

Week 1: 4 days on, 3 days off

Week 2: 3 days on, 4 days off

Why Choose Cygnet?

• Beyond pension schemes and professional development, we provide perks that enhance your life inside and outside of work

• Enjoy shopping, travel, and leisure discounts, along with healthcare and financial benefits

• Join us for excellent career prospects and the satisfaction of making a daily difference

Your Responsibilities

• Offer enhanced care with a flexible learning approach

• Deliver specialist support interventions alongside a clinical team

• Provide guidance and emotional support

• Adapt help to individuals specific needs

• Assist with medical and welfare needs

• Report on medical and welfare needs as required

• Safeguard the most vulnerable in society

• Maintain a safe, clean environment for all

Why Cygnet? Well Offer You

• £13.15 per hour increasing to £13.45 per hour at 3 months and £13.70 at 18 months

• Opportunities for further learning via our excellent apprenticeship scheme

• Flexible working with overtime options

• Regular coaching and appraisal

• Expert supervision and peer support

• Employee discount savings and Cycle to Work scheme

• 24 hours GP helpline

• Discounted Gym membership

• NHS and blue light discount

• Free eye tests

• On site benefits including free meals

• Plus much more

You Are

• Genuinely driven to make a real difference

• An excellent communicator and team player

• Sensitive and intuitive, fostering trust and stimulation

• Passionate about empowering and supporting service user independence

• Eager to enhance your skills in a specialist enhanced care environment with a clear career progression plan

• Ready to contribute to an open, transparent, and expressive staff culture where you lead your team

Successful candidates must undergo an enhanced DBS check.

Join Cygnet

Cygnet has been providing high-quality specialist mental health services for over 30 years. Here, you'll have the chance to make a real impact on patients, service users, and their families.

Ready to embark on a rewarding career journey while making a significant impact every day? Apply now and become a vital part of the Cygnet family.

What next?

If you care about making a difference we want to talk to you.

Click the button to apply

Person Specification

General Requirements

Essential

• Please refer to job description above

Desirable

• Please refer to job description above

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Cygnet Health Care

Address

Macclesfield

SK11 0JG

United Kingdom

Employer's website

https://www.cygnethealth.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Helping others improve and turn their lives around there's no better feeling. Its what we do for thousands of people at more than 150 sites across the UK. Be a part of it.

We are looking for an outstanding Female Bank Support Workers with a passion for delivering excellent care.

You will be working 42 hours per week (days,nights,weekends) making a positive difference to the lives of the people in our care at Kensington Gardens.

You'll be working shifts:- 7am to 7pm, 8am to 8pm, 10am to 10pm and waking nights 7pm to 7am.

Kensington Gardens in Darlington provides four tenancies, the service is focused on empowering individuals with complex mental health needs, learning disabilities, autism, and challenging behaviours to live more independently.

*Due to the occupational needs, and the demands of the service we are only able to accept female applicants for this role*

At Cygnet, our perks go way beyond pension schemes and excellent professional development.

You'll also enjoy shopping, travel and leisure discounts as well as a range of healthcare and financial benefits to support you to be happy both in and out of work.

Apply now to enjoy flexibility while reaping the rewards of providing the very best care and making a huge difference to our service users and their families.

Your Day-to-Day

• Offer enhanced care with a flexible learning approach for all our service users, patients & residents
• Provide guidance and encouragement through physical & emotional support
• Learn about individual s specific needs & provide help in the most appropriate way
• Assist with medical & welfare needs and report as required
• Safeguard
• Maintain a safe and clean environment for all

You are

• Genuinely driven with a desire to make a real difference in peoples lives
• An excellent communicator and a good team player
• Sensitive and intuitive with the energy required to provide a trusting, stimulating & varied environment
• Helping to empower & support service user independence

Why Cygnet?

We'll offer you

• £13.15 per hour increasing to £13.45 per hour at 3 months and £13.70 per hour at 18 months
• An opening to undertake further learning with our excellent apprenticeship scheme
• Regular coaching & appraisal
• Expert supervision & support
• Free Health Cash plan
• 24 hours free GP support line
• Free life assurance cover
• Free eye tests
• Car lease discounts
• Discounted gym membership
• Free mortgage broker and Insurance cover
• Pension scheme
• Employee NHS discount savings & Cycle to Work scheme
• Smart Health Toolkit- Providing you with Fitness Programmes, Nutrition consultation and Health checks

Please note: successful candidates will be required to undergo an enhanced DBS check.

What next?

If you care about making a difference we want to talk to you.

Click the button to apply

Person Specification

General Requirements

Essential

• Please refer to job description above

Desirable

• Please refer to job description above

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Cygnet Health Care

Address

Darlington

DL1 4NQ

United Kingdom

Employer's website

https://www.cygnethealth.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

This is an exciting opportunity for a motivated and self driven pharmacy technician to join our small pharmacy team. This is a role that continues to develop and expand and an opportunity for you to shape the role of the technician.

Job Duties include:

• Medication reconciliation of clinical letters and hospital discharges.
• Supporting the repeat dispensing process
• Patient medication queries
• Medication shortages
• Medication recall processes
• In house audits re CQC/QOF/Medicines Optimisation Schemes
• Supporting shared care
• Medication Safety alerts
• Providing a link for various stakeholders including community pharmacies and secondary care

Person Specification

Qualifications

Essential

• - BTEC / NVQ Level 3 or equivalent in pharmaceutical science
• - Registration with the GPC

Desirable

• - Registered on, or completion of the CPPE primary care pathway

Experience

Desirable

• Experience of working within a GP practice

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Intelligent Prescribing Solutions Ltd

Address

Auckland Medical Group

The Old Firehouse

Watling Road

Bishop Auckland

County Durham

DL14 6RP

United Kingdom

Job description

Job responsibilities

To provide general secretaries support to clinicians involving word processing and audio typing skills with general clerical work.

Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

Job Responsibilities

• To provide an efficient audio, copy typing and service for Clinicians and Health Professionals as required. This includes the typing of letters, reports, patient referrals, emails, etc in an accurate and quality manner.
• To make appointments, bookings and admissions as required.
• To establish and maintain filing and administrative systems so that written or computer information is easily accessible and secure.
• To retrieve medical records and assist the completion of medical/ insurance records
• File patient records and correspondence in patient medical records
• To receive incoming and initiate outgoing telephone calls in an efficient and pleasant manner in order to facilitate timely and appropriate communications with others, taking messages and forwarding accurately to the correct person in the Primary Health Care Team and dealing with appropriate queries
• Maintain the computer clinical system in an accurate and secure manner.
• Maintain appointment system; liaise with GPs and other staff as necessary.
• To assist with the gathering of statistics and information when requires.
• To receive and dispatch mail and maintain a pending system
• Photocopying/emailing/faxing/filing as requested
• Scanning of documents efficiently
• To manage process for deducting deceased patients
• Any other duties as appropriate to the post as requested by the Office Manager/Practice Manager/Partners

Confidentiality:

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

In the performance of the duties outline in this Job Description, the post holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential.

Information relating to patients, carers, colleagues, other healthcare workers of the business of the practice may only be divulged to authorised persons inn accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health and Safety:

The post holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health and Safety Policy, to include:

Using personal security systems within the workplace according to practice guidelines.

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.

Making effective use of training to update knowledge and skills.

Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.

Reporting potential risks identified.

Equality and Diversity:

The post holder will support the equality, diversity and rights of patients, careers and colleagues, to include:

Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation.

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.

Behaving in a manner which is welcoming to and of the individual, is non judgemental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development:

The post holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development

Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Participating in monthly Protected Time training on various subjects as deemed appropriate by the Practice.

Any other training identified by the Practice Manager as necessary for the progression of the individual or the Practice.

Quality:

The post holder will strive to maintain quality within the Practice, and will:

Alert other team members to issues of quality and risk.

Assess own performance and take accountability for won actions, either directly or under supervision.

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.

Work effectively with individuals in other agencies to meet patients needs.

Effectively manage own time, workload and resources.

Communication:

The post holder should recognize the importance of effective communication within the team and will strive to:

Communicate effectively with other team members.

Communicate effectively with patients and carers.

Recognize peoples needs for alternative methods of communication and respond accordingly.

Contribution to the Implementation of Services:

The post holder will:

Apply Practice policies, standards and guidance.

Discuss with other members of the team how the policies, standards and guidelines will affect own work.

Person Specification

Qualifications

Essential

• GCSE grade A to C in English and Maths
• Good working knowledge of medical terminology or the ability to learn clinical terms quickly

Desirable

• Typing skills

Experience

Essential

• Be able to use Microsoft Office (word, excel, outlook)

Desirable

• experience of working in a GP practice

Knowledge and Skills

Essential

• Good working knowledge of medical terminology
• Be able to provide clear, polite verbal and written communication skills for dealing with patients and doctors,
• Teamwork, flexible team player able to work under pressure

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

GP Practice in Wales

Address

Pendre Surgery

Coleshill Street

Holywell

FLINTSHIRE

CH8 7RS

United Kingdom

Employer's website

https://gpwales.co.uk (Opens in a new tab)

Job description

Job responsibilities

Coordinate and maintain the clinical rotas for all clinicians working within the practice.

Accurately apply clinical rotas to SystmOne within agreed timescales.

Ensure appointment ledgers are correctly configured and reflect the agreed clinical rota.

Ensure all appropriate appointment slots and blocks are available to patients and clinicians at the correct times.

Apply changes to rotas promptly, including changes arising from sickness, annual leave, study leave, meetings, training and other commitments.

Ensure that clinical sessions are appropriately allocated and that appointment capacity is maximised.

Monitor appointment ledgers to identify errors, gaps, inappropriate blocks or capacity issues and escalate these where necessary.

Work closely with the Practice Manager, Assistant Practice Manager, clinicians and administrative teams to resolve rota and appointment system issues.