Job description

Job responsibilities

• Answer the telephone dealing with or redirecting enquiries.
• Booking new and follow up appointments.
• Take messages for the doctors, nurse and other clinicians.
• Requesting repeat prescriptions in accordance with practice guidelines.
• Register new patients following practice policy.
• Open mail and distribute as appropriate. Leave private, confidential and personal mail unopened.
• File medical records and scan hospital reports and letters.
• Offer all services to patients including Community Pharmacy Consultation Service (CPCS), extended hours hub and walk in centres as appropriate.
• Complete tasks sent by the doctors, nurses and other clinicians.
• Sending off patients records to the PCSE
• Marking patient records as arrived on systmone
• Each evening leave the reception area tidy and ready for incoming colleagues. Leave information regarding unsolved or urgent problems in the message book.
• Opening and locking up of Practice premises and maintaining security in accordance with practice protocols.

Confidentiality: Any information about patients, personal or medical must be regarded as strictly confidential. Any breach of this confidentiality will be taken as a reason for instant dismissal.

Person Specification

Experience

Essential

• We are seeking a friendly, professional, reliable and compassionate Medical Receptionist who is committed to providing a high-quality, patient-centered service. The successful candidate will be an important first point of contact for patients and should therefore have excellent communication and interpersonal skills, with the ability to communicate clearly, politely and sensitively with patients, relatives, carers and colleagues. They should be approachable and able to deal with people from a wide range of backgrounds in a respectful and non-judgemental manner.
• The successful candidate should ideally have previous experience in a reception, administrative or customer-facing role. Previous experience of working within a GP practice, NHS or healthcare environment would be desirable but is not essential, as appropriate training can be provided. Experience of dealing with a busy reception, managing telephone enquiries and responding to a range of patient requests would be advantageous.
• Good organizational skills are essential.
• The Medical Receptionist will need to manage competing demands, prioritize tasks effectively and work accurately in a busy environment. They should have excellent attention to detail, particularly when entering patient information, booking appointments, processing messages and handling confidential information. The ability to follow practice procedures while also using initiative to resolve routine issues is important.
• The candidate should be confident using computers and have good general IT skills. They should be comfortable using email, electronic patient records and other digital systems. Previous experience with GP clinical systems such as SystmOne, and communication systems such as PATCHS or Accurx, would be desirable. The successful applicant should also be willing to undertake training and develop their IT and administrative skills as practice systems and procedures change.
• Confidentiality and professionalism are fundamental to the role. The successful candidate must understand the importance of maintaining patient confidentiality and handling sensitive information appropriately. They should demonstrate an understanding of data protection, information governance and professional boundaries, and be able to maintain confidentiality both within and outside the workplace.
• The Medical Receptionist should be able to remain calm, courteous and professional when working under pressure. GP reception can be demanding, particularly during busy periods, and the successful candidate should be able to manage difficult or challenging situations appropriately without compromising patient care or professionalism. They should be able to listen carefully to patients, identify their needs and know when an issue should be escalated to an appropriate member of the clinical or management team.
• Able to work in the team is essential.

Desirable

• The successful candidate will be expected to work collaboratively with GPs, nurses, healthcare professionals, administrative staff and practice management. They should be willing to support colleagues, share information appropriately and contribute positively to the overall functioning of the practice. A flexible approach is important, as duties and priorities may change according to the needs of the practice and its patients.
• Above all, the successful candidate should demonstrate a genuine commitment to providing an excellent patient experience. They should be compassionate, respectful, dependable and willing to go the extra mile to support patients while working within appropriate practice procedures and professional boundaries. They should demonstrate the values of equality, diversity and inclusion and treat every patient and colleague fairly and with dignity.
• The ideal candidate will therefore be a well-organised, conscientious and adaptable individual who can combine excellent customer service with accuracy, confidentiality and professionalism. They should be willing to learn, receptive to feedback and and committed to continuous improvement in their role and in the service provided to patients.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

North Kensington Medical Centre

Address

St Quintin Avenue

London

W10 6NX

United Kingdom

Employer's website

https://www.northkensingtonmedicalcentre.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Responsible for: Providing high quality assessment and treatment plans to patients referred into the service and supporting service development and delivery

We recognise the skills required to undertake this role require a period of mentorship and training, so this is a development opportunity.

Purpose of Job:

To provide a high quality specialist lymphoedema service promoting individual treatment and care programmes, as part of the multi- disciplinary team.

Job purpose:

To undertake the management plan set out by the Lymphedema specialist

To assess and treat patients with Lymphoedema, both Primary and Secondary, who may have complex and/or chronic presentations. The Lymphoedema Service is predominantly clinic-based but also includes in-patient ward cover.

To accept clinical responsibility for a designated caseload of patients, and to organise this efficiently and effectively with regard to clinical priorities and use of time.

To develop appropriate assessment skills in evaluating the patients condition and in progressing and executing appropriate treatment plans

To formulate an appropriate, individual management and/or treatment programme, using clinical reasoning skills, setting objectives, timed goals and ensuring treatment progression with a variety of manual and treatment techniques.

Maintain accurate records and managements plan reviews

To apply practical therapeutic skills in Manual Lymphatic Drainage and Complex Decongestion Therapy, as taught by a British Lymphology Society approved body to fit support hosiery.

To provide spontaneous and planned advice, teaching and instruction to patients, relatives, carers and other professionals, to promote understanding of the aims of the Lymphoedema Service and to ensure a consistent approach to patient care

To represent the Lymphoedema Service, giving specialised advice to MDT members when required.

To participate in the efficient running of the Lymphoedema Service, working closely with and supporting the other members of the team.

To provide education and support to community colleagues, including specific Lymphodema training and education.

To ensure a high standard of clinical care for the patients under your management and that of more junior staff.

Organisation

Ability to organise time effectively, creating work schedules, prioritising workload and meeting deadlines

Using Initiative

Able to take responsibility for own actions and make decisions without referring to others

Resilience

Ability to remain calm and self-controlled under pressure

Communication

Experience of communicating effectively, both verbally and in writing, adapting style to suit the audience

To communicate effectively with other members of the multi-disciplinary team, about patient issues, in order to facilitate a team approach to patient care; writing to General Practitioners etc.

To communicate effectively with patients and carers in order to maximise therapeutic outcomes, and to ensure understanding of the condition. Communication skills in persuasion, motivation and explanation will be used. Barriers to effective communication will occasionally be encountered e.g. hearing loss, Special Needs

To assess capacity, gain consent and have ability to work within a legal framework and to support other staff to do likewise

Team Working

Ability to develop effective and supportive relationships with colleagues

Influencing and Negotiating

Experience of influencing, convincing or negotiating with others in a way that results in acceptance and behaviour change

Building Relationships

Ability to quickly build a rapport and establish professional relationships with others, based on trust and understanding

Client Focus

Ability to ensure the patient is central to all decisions made regarding management of care

IT skills

Ability to use Microsoft Office including Word, Excel and Outlook. Knowledge of the workings of databases

Personal and Professional Responsibilities:

To work the contracted hours appropriate to enhancing the availability of the service for the patients.

To maintain personal Clinical Professional Development (CPD), by incorporating them, as appropriate, into work practice. To be an active participant in in-service training, by attendance at staff meetings and by leading and participating in tutorials, training sessions and external courses as appropriate to your role in the department

To keep up to date with relevant developments within the field of Lymphoedema, disseminating information and ensuring that practice is based on the best available evidence.

To be a resource for advice to colleagues working in other clinical areas.

To communicate effectively and to work in collaboration with MDT colleagues across the Health and Social Care sectors, ensuring delivery of a co-ordinated multi-disciplinary service

To participate in the staff appraisal scheme

To be responsible for equipment used in carrying out duties and to adhere to departmental Health and Safety policy, including the competence to use the equipment. Also, to ensure the safe use of equipment by others through teaching, training and supervision of practice, including manual handling.

To maintain accurate and up to date documentation in line with legal and departmental requirements, including the production of appropriate reports, letters and treatment summaries.

To be aware of the health and safety aspects of your work and to implement any policies, which may be required to improve the safety of your work area, including the prompt reporting and recording of accidents.

To comply with the organisational and departmental policies and procedures, and to be involved in the reviewing and updating of these, as appropriate.

To fulfil the requirements of mandatory training as dictated by the organisation.

To carry out any other duties, which might be considered appropriate by the team leader or Service Manager

Person Specification

Qualifications

Essential

• Degree in nursing or other Allied Health profession (working towards)
• Registration with appropriate registered body.
• Evidence of further study in related subject- wound care

Desirable

• Information technology
• Audit
• Lymphoedema MLD Qualification

Experience

Essential

• Ability to work as an autonomous practitioner
• Prioritisation of workload
• Supervision of students in any environment
• Directing patient care

Desirable

• Ability to build effective working relationships with patients/carers/colleagues
• Experience of evidencing and auditing practice
• Membership of Special Interest Group

Knowledge

Essential

• In-depth knowledge of all relevant diagnoses and their management
• Detailed anatomy and physiology related to this speciality
• Clinical reasoning
• Able to undertake a literature search/review
• Current evidence based practice
• Health and Safety and Risk awareness

Desirable

• Knowledge of compression Hosiery and lymphoedema associated products
• Knowledge of local community services and value of inter-agency working

Personal Attributes

Essential

• Willingness to be flexible to meet service needs
• Ability to reflect and critically appraise own performance
• Empathy and support to patients and families
• Excellent interpersonal skills
• Reliable and punctual
• Effective communication skills
• Motivation to direct self and others
• Observational skills
• Problem solving skills
• Assessment skills
• Sets realistic aims for self and patients
• Commitment to Continuous Professional Development

Desirable

• Negotiating skills
• Ability to positively make changes to meet service need
• Enthusiasm and encouragement
• Teaching skills
• Ability to work on own initiative

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Trinity Hospice

Address

Low Moor Road

Blackpool

Lancashire

FY2 0BG

United Kingdom

Employer's website

https://www.trinityhospice.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Clinical:

• Undertake home visits as assessed and when appropriate
• Assessment and triage of acute presentations including telephone triage
• Contributing towards the running a minor illness/ injury walk-in service
• Assisting in the training of frontline staff
• Make direct referrals to primary, secondary and social services within locally
• agreed pathways, guidance and protocols
• ECG and ABPM interpretation
• Assisting with other ad hoc clinical tasks
• Ensure complete and accurate documentation of every patient contact

Professional:

• Participate in an annual individual performance review, taking responsibility for maintaining a record of own personal and professional development
• Undertake professional development as required by the role to ensure thatup-to-date evidence-based knowledge and competence in all aspects of the role is maintained
• Monitor the effectiveness of your clinical practice through quality andassurance strategies such as the use of audit and peer review
• Participate in Practice Meetings
• Adhere to practice policies, procedures and guidelines
• Diagnosing and treating patients presenting with minor illness
• Triage and treat patients wishing to see a health care professional, making anynecessary referrals to other members of the primary health care team
• Patients with problems needing referral to secondary care should be discussed with the registered GP before making such referral.
• Ensure clinical practice is safe and effective and remains within boundaries ofcompetence, and to acknowledge limitations.
• Advise patients on general health care and minor ailments, with referral to other members of the primary and secondary health care team as necessary
• Works from the surgery and within communities as an autonomous practitioner caring for patients and families.
• Works as an autonomous practitioner, in accordance with the Health Professions Council. Ensure that personal and professional clinical standards are maintained.
• To undertake assessment for patients within the community and those attending the surgery, using diagnostic skills and initiation of investigations where appropriate.
• Prescribe/issue medications as appropriate following policy, patient group directives and local pathways.
• To formally and informally impart knowledge and skills to colleagues promoting peer review and best practice within the work environment.
• To communicate at all levels within the team ensuring an effective service is delivered.
• To maintain accurate, contemporaneous healthcare records appropriate to the consultation.
• Ensure evidenced-based care is delivered at the highest standards ensuring delivery of high quality patient care.
• Works with local policies and procedures.
• Enhance own performance through Continuous Professional Development, imparting own knowledge and behaviours to meet the needs of the service.
• To achieve and demonstrate agreed standards of personal and professional development in order to meet the needs of the service.
• To participate in the audit process, evaluation and implementing plans and practice change in order to meet patient need.
• Contribute positively to the effectiveness and efficiency of the team and work colleagues.
• Pathological specimens and investigatory procedures
• Undertake the collection of pathological specimens including intravenous blood samples, swabs etc. Perform investigatory procedures requested by the GPs

"No canvassing or recruitment agencies, please."

Person Specification

Qualifications

Essential

• HCPC Registration: Must be a registered Paramedic with the Health and Care Professions Council (HCPC).
• Recognised Paramedic Qualification:
• BSc (Hons) in Paramedic Science, or
• DipHE in Paramedic Practice (for those qualified before degree-level entry became standard).

Desirable

• Advanced Clinical Assessment Skills: Demonstrated ability to assess, diagnose, and manage patients with minor illness or injury.
• Experience in a Primary Care, Community, or Urgent Care Setting: Previous experience delivering autonomous care outside of the ambulance service is often desirable.
• Excellent Communication and Interpersonal Skills: Ability to work collaboratively within a multidisciplinary team and communicate effectively with patients.
• Full UK Driving Licence: Required for home visits and community work.
• Evidence of Continuing Professional Development (CPD): Up-to-date CPD portfolio relevant to scope of practice.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Primary Care Management Solutions Ltd

Address

The Mandeville Surgery

Hannon Road

Aylesbury

Buckinghamshire

HP21 8TR

United Kingdom

Employer's website

https://www.pcmsolutions.co.uk (Opens in a new tab)

Job description

Job responsibilities

Clinical Responsibilities:

In accordance with the practice timetable, the ANP will work autonomously, delivering care within their scope of practice to the patient population. Contributing towards clinical areas such as health promotion, chronic disease management, health prevention, well-women and well man clinics as well as supporting the management team in the reviewing of clinical policy and procedure.

• Manage patients presenting with a range of acute and chronic medical conditions, providing subject matter expert advice to patients
• Implement and evaluate individual specialised treatment plans for chronic disease patients
• Identify, manage and support patients as risk of developing long-term conditions, preventing adverse effects on the patients health
• Provide advanced, specialist nursing care to patients as required in accordance with clinical based evidence, NICE and the NSF
• Provide wound care (ulcer /Doppler etc.) to patients
• Provide specialist clinics such as ear syringing, contraception etc.
• Undertake the collection of pathological specimens
• Provide travel medicine services
• Request pathology services as necessary
• Process and interpret pathology and other test results as required
• Provide chronic disease clinics, delivering patient care as necessary, referring patients to secondary / specialist care as required
• Maintain accurate clinical records in conjunction with extant legislation
• Ensure read codes are used effectively
• Maintain chronic disease registers
• Prioritise health issues and intervene appropriately
• Support the team in dealing with clinical emergencies
• Recognise, assess and refer patients presenting with mental health needs
• Implement vaccination programmes for adults and children
• Delegate clinical responsibilities appropriately (ensuring safe practice and the task is within the scope of practice of the individual)
• Support the clinical team with all safeguarding matters, in accordance with local and national policies
• Understand practice and local policies for substance abuse and addictive behaviour, referring patients appropriately
• Deliver opportunistic health promotion where appropriate
• Extended and supplementary prescriber, adhering to extant guidance
• Support patients in the use of their prescribed medicines or over the counter medicines (within own scope of practice), reviewing annually as required
• Contribute to practice targets (QOF etc.), complying with local and regional guidance
• Liaise with external services / agencies to ensure the patient is supported appropriately (vulnerable patients etc.)

Other responsibilities within the organisation:

• Awareness of and compliance with all relevant practice policies/guidelines, e.g. prescribing, confidentiality, data protection, health and safety.
• A commitment to life-long learning and audit to ensure evidence-based best practice.
• Contributing to evaluation/audit and clinical standard setting within the organisation.
• Participate in local initiatives to enhance service deliver and patient care.
• Participate in the review of significant and near-miss events applying a structured approach i.e. root cause analysis (RCA).
• Drives the development of nursing services within the practice, liaising with external agencies and professional organisations are required
• Attending training and events organised by the practice or other agencies, where appropriate.

No recruitment agencies or canvassing, please.

Person Specification

Qualifications

Essential

• Registered Nurse;
• Post graduate diploma or degree (Advanced Practice Qualification);
• Qualified Nurse Prescriber;
• Qualified Triage Nurse;

Desirable

• Minor Illness Qualification;
• Teaching Qualification;
• ALS, PALS;

Experience

Essential

• Experience working in a primary care environment;
• Experience in chronic disease management;
• Experience in prescribing and undertaking medication reviews;

Desirable

• Experience working as a practice nurse or community nurse

Clinical Knowledge

Essential

• Wound Care / Removal of sutures & staples
• ECGs
• Venepuncture
• New patient medicals
• Chaperone procedure
• Requesting pathology tests and processing the results, advising patients accordingly
• Travel medicine
• Diabetes
• Hypertension
• Asthma
• Spirometry
• CHD
• Immunisations (routine, childhood and travel)
• Womens health (Cervical cytology, contraception, etc.)
• Understands the importance of evidence based practice
• Broad knowledge of clinical governance
• Ability to record accurate clinical notes
• Ability to work within own scope of practice and understanding when to refer to GPs
• Knowledge of health promotion strategies
• Understands the requirement for PGDs and associated policy

Desirable

• Knowledge of public health issues in the local area
• Awareness of issues within the wider health arena

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Primary Care Management Solutions Ltd

Address

The Mandeville Surgery

Hannon Road

AYLESBURY

Buckinghamshire

HP21 8TR

United Kingdom

Employer's website

https://www.pcmsolutions.co.uk (Opens in a new tab)

Job description

Job responsibilities

Clinical Responsibilities:

In accordance with the practice timetable, the GP will work autonomously, delivering care within their scope of practice to the patient population. Contributing towards clinical areas such as health promotion, chronic disease management, health prevention, well-women and well man clinics as well as supporting the management team in the reviewing of clinical policy and procedure.

• Manage patients presenting with a range of acute and chronic medical conditions, providing subject matter expert advice to patients
• Implement and evaluate individual specialised treatment plans for chronic disease patients
• Identify, manage and support patients as risk of developing long-term conditions, preventing adverse effects on the patients health
• Provide advanced, specialist nursing care to patients as required in accordance with clinical based evidence, NICE and the NSF
• Provide wound care (ulcer /Doppler etc.) to patients
• Provide specialist clinics such as ear syringing, contraception etc.
• Undertake the collection of pathological specimens
• Provide travel medicine services
• Request pathology services as necessary
• Process and interpret pathology and other test results as required
• Provide chronic disease clinics, delivering patient care as necessary, referring patients to secondary / specialist care as required
• Maintain accurate clinical records in conjunction with extant legislation
• Ensure read codes are used effectively
• Maintain chronic disease registers
• Prioritise health issues and intervene appropriately
• Support the team in dealing with clinical emergencies
• Recognise, assess and refer patients presenting with mental health needs
• Implement vaccination programmes for adults and children
• Delegate clinical responsibilities appropriately (ensuring safe practice and the task is within the scope of practice of the individual)
• Support the clinical team with all safeguarding matters, in accordance with local and national policies
• Understand practice and local policies for substance abuse and addictive behaviour, referring patients appropriately
• Deliver opportunistic health promotion where appropriate
• Extended and supplementary prescriber, adhering to extant guidance
• Support patients in the use of their prescribed medicines or over the counter medicines (within own scope of practice), reviewing annually as required
• Contribute to practice targets (QOF etc.), complying with local and regional guidance
• Liaise with external services / agencies to ensure the patient is supported appropriately (vulnerable patients etc.)

Other responsibilities within the organisation:

• Awareness of and compliance with all relevant practice policies/guidelines, e.g. prescribing, confidentiality, data protection, health and safety.
• A commitment to life-long learning and audit to ensure evidence-based best practice.
• Contributing to evaluation/audit and clinical standard setting within the organisation.
• Participate in local initiatives to enhance service deliver and patient care.
• Participate in the review of significant and near-miss events applying a structured approach i.e. root cause analysis (RCA).
• Drives the development of nursing services within the practice, liaising with external agencies and professional organisations are required
• Attending training and events organised by the practice or other agencies, where appropriate.

Confidentiality:

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
• In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They will also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety:

The post-holder will adopt a full range of promotion and management of their own and others health and safety and infection control as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control policy and published procedures. This will include (but will not be limited to):

• Using personal security systems within the workplace according to practice guidelines.
• Awareness of national standards of infection control and cleanliness and regulatory / contractual / professional requirements, and good practice guidelines.
• Correct personal use of Personal Protective Equipment (PPE) and ensuring correct use of PPE by others.
• Hand hygiene standards for self.
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks across clinical and patient process.
• Making effective use of training to update knowledge and skills, and initiate and manage the training of others across the full range of infection control and patient processes.
• Safe management of sharps use, storage and disposal.
• Maintenance of own clean working environment.
• Using appropriate infection control procedures, maintaining work areas in a tidy, clean and sterile, and safe way, free from hazards. Initiation of remedial / corrective action where needed or escalation to responsible management.
• Actively identifying, reporting, and correction of health and safety hazards and infection hazards immediately when recognised.
• Keeping own work areas and general / patient areas generally clean, sterile, identifying issues and hazards / risks in relation to other work areas within the business, and assuming responsibility in the maintenance of general standards of cleanliness across the business in consultation (where appropriate) with responsible managers.
• Undertaking periodic infection control training.
• Correct waste and instrument management including handling, segregation, and container use.
• Maintenance of sterile environments.

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation.
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/professional development:

In addition to maintaining continued education through attendance at any courses and/or study days necessary to ensure that professional development requirements CPD and revalidation are met, the post-holder will participate in any training programme implemented by the practice as part of this employment, such training may include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of ones own personal and/or professional development.
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Quality:

The post-holder will strive to maintain quality within the practice, and will:

• Alert other team members to issues of quality and risk.
• Assess own performance and take accountability for own actions, either directly or under supervision.
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.
• Work effectively with individuals in other agencies to meet patients needs.
• Effectively manage own time, workload and resources.

Communication:

The post-holder should recognise the importance of effective communication within the team and will:

• Communicate effectively with other team members.
• Communicate effectively with patients and carers.
• Recognise peoples needs for alternative methods of communication and respond accordingly.

Contribution to the implementation of services:

The post-holder will:

• Apply practice policies, standards and guidance.
• Discuss with other members of the team how the policies, standards and guidelines will affect own work.
• Participate in audit where appropriate.

No canvassing or recruitment agencies, please.

Person Specification

Qualifications

Essential

• Full registration with the General Medical Council (GMC) with a license to practise
• Inclusion on the NHS England Medical Performers List
• MRCGP qualification (or equivalent)
• Right to work in the UK

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Primary Care Management Solutions Ltd

Address

St. Charles Hospital

Exmoor Street

London

W10 6DZ

United Kingdom

Employer's website

https://www.pcmsolutions.co.uk (Opens in a new tab)

Job description

Job responsibilities

• The post holder is required to work within the limits of their competency in acute primary care (and minor injury when trained) seeing patients of all ages. They will be an integral part of a team which also includes NPs, CPs, GPRs and Health Care Assistants (HCAs). Excellent communication skills with patients and colleagues are essential along with openness and a firm duty of candour.
• Within the UTCs GPs work from an appointed ledger: patients are booked into 15-minute slots. GPs currently have 3 booked patients per hour and 1 x 15minute slot to support the wider UTC team as needed clinically whilst on shift. The postholder may need to be flexible in terms of location of work, depending on staffing and service demand.
• Clinical documentation is on SystmOne.
• Diagnosis is primarily based on history and examination (with baseline observations including random capillary glucose / ketones and ECGs). Plain X-ray imaging is available to those who are qualified to order and interpret them (training can be provided and on-call reporting radiographers / radiologists are available).

Person Specification

Qualifications

Essential

• Full GMC Registration
• Vocational Training Certificate or equivalent (JCPTGP/nMRCGP)
• Membership of a recognized defence union (MPS/MDU)
• Currently on a performers list and never been removed from a performers list for a detrimental reason

Desirable

• DRCOG
• DFFP/FFFP
• DCH

Experience & Knowledge

Essential

• Clinical training and experience as a General Practitioner
• Evidence of recent self-directed learning or development
• Experience in a wide variety of clinical settings
• Experience of use of primary care IT systems
• Experience of, and commitment to teaching undergraduate and postgraduate staff from other professions
• Experience of and commitment to clinical audit. A good understanding of Clinical Governance and quality issues as well as current health and social policy
• Experience of GP clinical IT systems
• Demonstrable evidence of lifelong learning Reflective approach to personal development with an ability to acknowledge and effectively manage poor performance.

Desirable

• Experience of leadership and management
• Experience of supervising trainees
• Educational Qualification
• Experience of and commitment to Quality Improvement
• Research experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Northumbria Healthcare NHS Foundation Trust

Address

Northumbria Specialist Emergency Care Hospital

Cramlington Way

Cramlington

NE23 6NZ

United Kingdom

Employer's website

https://www.northumbria.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

IMPORTANT CANDIDATE INFORMATION

To find out more about the key responsibilities and the specific skills and experience youll need for this role, take a look at the Job Description & Person Specification attachments under the Documents to download heading.

Explore Inside MFT Your Candidate Place

To help you feel confident, prepared and fully informed before you apply, we invite you to explore Inside MFT Your Candidate Place. This welcoming onestop hub gives you a real sense of who we are, what we stand for, how we reward and support you, and the many ways we care for you as you care for others. Youll also find practical hints and tips for submitting a great application, along with the essential information you need to know before you apply.

To access Inside MFT Your Candidate Place, simply click on the relevant PDF document under the Documents to download heading and once opened, you can either scan QR code or click on the link provided.

Closing vacancy listings early

We welcome applications from a wide range of backgrounds and experiences.To help us manage applications fairly and give each one the time it deserves, our adverts may close early if we receive a high level of interest. Early applications are therefore encouraged.

Diversity MattersMFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, please contact the manager named below.

Use of Artificial Intelligence (AI) in your application

Here at Manchester University NHS Foundation Trust, were proud to be ALL HERE FOR YOU, for our patients, our communities, and each other.As part of our commitment to fairness, transparency, and personal integrity, we ask all applicants to ensure that their job applications reflect their own experiences, skills, and motivations. While AI tools can support spelling, grammar, or formatting, we expect that the content of your application, especially personal statements and responses to role specific questions is written by you. This helps us get to know the real you and ensures that our recruitment process remains equitable and meaningful for everyone.

Thank you for helping us uphold the values that make our Trust a place where people belong, grow, and thrive. We look forward to receiving your application.

Disclosure and Barring Service (DBS) check

As part of our commitment to safeguarding patients and staff, many roles at Manchester University NHS Foundation Trust (MFT) require a Disclosure and Barring Service (DBS) check. This is a standard process across the NHS and helps us ensure a safe environment for everyone.

What is a DBS Check?

A DBS check is a background check that reveals any criminal convictions, cautions, reprimands, or warnings. The level of check required depends on the role:

Standard DBS: Checks for spent and unspent convictions, cautions, reprimands, and final warnings.

Enhanced DBS: Includes the above, plus any additional information held by local police thats considered relevant to the role.

Enhanced with Barred Lists: Includes all of the above, plus checks against the childrens and/or adults barred lists.

Who Needs a DBS Check

Most roles involving direct patient contact, working with children or vulnerable adults, or access to sensitive information will require a DBS check. The job advert and recruitment team will let you know if this applies to your role.

The Costs for a DBS

At Manchester University NHS Foundation Trust (MFT), roles that require a DBS check are subject to a cost recovery policy. This means that the cost of submitting and processing a DBS application if you are successful and join us, will be deducted from your salary within the first three months of employment. If, however, you withdraw from a conditional offer after the DBS process has begun, you will still be liable for the cost incurred.

For more information about the cost of the various types of DBS, please visit: https://www.gov.uk/government/news/dbs-fees-are-changing-in-december

DBS Update Service

Candidates are also expected to register with the DBS Update Service which must be completed within 30 days of the certificate being issued. This helps streamline future employment checks and supports safer recruitment practices. For more information, please visit the DBS Update Service.

Person Specification

Education and Professional Qualifications

Essential

• First level Registered Nurse Adult/Child
• Demonstrates and can evidence clinical experience of working in weight management.

Desirable

• Experience of working with families and children in relation to weight management
• Specialist Community Public Health Nurse qualification [SN/HV]
• Evidence of post registration education and training in field related subject

Experience

Essential

• Demonstrates evidence of continued professional development
• Demonstrates experience in delivering health promotion and health education programmes

Desirable

• Demonstrates experience working within safeguarding children
• Demonstrates experience of delivering weight management support to children and their parents/carers

Skills and Ability

Essential

• Evidence of utilising evidenced based practice and appraising standards, providing clinical direction and support for staff
• Demonstrates leadership skills and understanding of professional responsibilities within the team
• Able to establish and maintain key relationships with colleagues and other disciplines both internally and externally
• Effective communication skills both written and verbal
• Demonstrate the ability to facilitate and support implementation of service development within a team

Knoweldge and Understanding

Essential

• Detailed knowledge of health and social care policy relating to children's services to include safeguarding
• Detailed knowledge of national and local strategies relating to the Healthy Child Programme and the Local/National obesity strategies.
• Detailed knowledge of issues related to weight management and healthy lifestyles
• Knowledge and understanding of health promotion and/or public health
• Knowledge of managing difficult situations and conflict resolution

other requirements

Essential

• IT skills - the ability to use Microsoft packages, e.g. word, email, and PowerPoint
• Ability to access information using internet
• Willing and able to travel city wide for work purposes
• Flexible and adaptable to changing needs in the service. Willing to provide service out of hours as and when required, e.g. parents evening.
• Respects the values, culture and beliefs held by others
• Has a full driving licence and has access to a car - Car driver/owner willing and able to travel city wide for work purposes; may include occasional regional/ national travel. The post-holder is required to travel between multiple bases at short notice and may on occasion be required to transport training materials or equipment.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Manchester University NHS Foundation Trust

Address

Stancliffe Offices

Stancliffe Road

Wythenshawe Manchester

M22 4PJ

United Kingdom

Employer's website

https://mft.nhs.uk/careers/ (Opens in a new tab)

Job description

Job responsibilities

• Provide high quality patient care including prevention, screening, treatment, management of chronic conditions and health promotion

• Develop care and treatment plans in consultation with patients and in line with current Practice protocols as well as wider guidance e.g. NICE

• Carry out surgery and telephone consultations and undertake home visits

• Speak and see patients promptly and in a timely manner. In order to minimise waiting times.

• Ensure appropriate follow up of patients

• Generate, check and sign acute and repeat prescriptions in-line with practice policy

• Liaise with other team members and organisations involved in patient care and respond promptly to queries

• Investigate and refer patients as appropriate in line with current guidance

• Deal promptly with results and correspondence, clearly communicating any actions that are required

• Provide cover as needed, for all of the above, when other GPs are on leave

• When providing care ensure the judicious use of resources and NHS funds

• Keep clear and contemporaneous computerised consultation notes and patient records to agreed standards and in-line with practice policies

• Collect data for audit and QoF purposes

• Prescribe generically whenever appropriate and in accordance with the Practice formulary, commissioning and national guidance

• Maintain high levels of communication with patients and carers to ensure effective delivery of care

Other day to day Responsibilities within the Organisation:

• Demonstrate an awareness of, and compliance with, all relevant Practice policies/guidelines e.g. prescribing, confidentiality, data protection, health and safety

• Demonstrate a commitment and contribution to achievement of the highest possible quality standards such as the QOF, prescribing targets and other agreed performance Indicator targets

• Demonstrate a commitment and contribution to clinical governance processes including significant event review

• Demonstrate a commitment to life-long learning, audit and evidence-based best practice

• Contribute to evaluation and audit within the practice

• Attend and demonstrate commitment to, clinical, clinical governance and educational meetings, ensure that accurate records and minutes are kept and circulated and that action points from previous meetings have been addressed

• Show responsiveness to other doctors and team members working with you at any given time with regard to sharing of workload

• Assist with the training of other staff members and also with the education of doctors and nurses in training as appropriate

• Develop and promote positive collaborative working relationships with partners and all team members

• Liaise with all relevant agencies and services to promote knowledge and awareness of services in the practice and local community

• Complete patient reports within a timely manner

• Take responsibility for own personal development and participate fully in the GP appraisal scheme

• Raise with management if you identify concerns about the health or performance of a colleague or team member

• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance

• Alert other team members to issues of quality and risk

• Effectively manage own time, workload and resources.

• Review all practice-related e-mails and respond promptly to these

• Take responsibility for audits as required

• Take responsibility for targets and services allocated, such as a QOF, Enhanced Services, etc. This includes staying abreast of new guidelines and evidence, developing policies in-line with these and communicating these to the practice team.

• Provide support to the practice manager as required e.g. complaints or governance issues, CCG/NHSE related issues.

• Contribute in developing new areas of work, improving existing services and attending team meetings as required.

• Attend required training events e.g. PLT and feedback key learning points to the team

• Reporting of Significant Incidents involving the practice

• Manage own health and stress and alert partners and practice manager promptly if any health issues arise that may impact on personal performance

Confidentiality

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. As a GP you will have access to confidential information relating to patients and their carers. You may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential. Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others health,

safety and security as defined in the Practice Health & Safety Policy, to include:

• Using personal security systems within the workplace according to Practice

• guidelines

• Identifying the risks involved in work activities and undertaking such activities

• in a way that manages those risks

• Making effective use of training to update knowledge and skills

• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards

• Reporting potential risks identified.

Equality and Diversity

The post-holder will support the equality, diversity and rights of patients, carers and

colleagues, to include:

• Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation

• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

• Behaving in a manner which is welcoming to and of the individual, is non-judgemental and respects their circumstances, feelings priorities and rights.

Person Specification

Qualifications

Essential

• Qualified GP
• GMC full registration
• Vocational Training Certificate or equivalent (JCPTGP)
• Membership of recognised defense union
• MRCGP
• Currently on a GP performers list
• Never been removed from a performers list for a detrimental reason

Desirable

• DRCOG / DFP / DCH
• Recognised qualifications for GP registrar training

Other Requirements

Essential

• Disclosure Barring Service (DBS) check clearance
• Occupational health clearance
• Meet the requirements and produce evidence for GP revalidation
• Evidence of continuing professional development (CPD) commensurate with the role

Experience

Essential

• Have worked in a GP setting
• Microsoft Office applications
• Excellent communication (oral and written) and inter personal skills
• Ability to listen and empathise
• Good time management
• Excellent keyboard and computer Skills
• Problem solving and a 'solutions focused' approach
• Understanding of Clinical Governance and quality issues as well as health and social policy
• Pleasant and articulate
• Hard working, willing and flexible with ability to work under pressure
• Empathetic, honest, caring, diplomatic and considered
• Ability to work as part of a multidisciplinary team
• Self-motivated, positive and forward looking
• Observance of strict confidentiality
• Ability to use own judgement, resourcefulness and common sense.

Desirable

• Knowledge of local clinical pathways
• GP Clinical IT systems
• Strong interest in education

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Whitby Group Practice

Address

Rievaulx Road

Whitby

North Yorkshire

YO21 1SD

United Kingdom

Employer's website

https://whitbygrouppractice.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Are you an experience administrator looking for the next step in your career? Become a Site Learning Administrator at St Neots Hospital. It’s more than just admin. It’s working across the service for all aspects of workforce management, to keep the service moving forward, having a real impact on the smooth running of the centre.

You will be co-ordinating and monitoring the implantation of learning and development initiatives at St Neots Hospital. You will be liaising with the central learning and development function, line managers and approved training providers ensuring training is delivered to high standards.

With previous experience in a similar role, and good organisational, communication and time management skills, you can enjoy a long and rewarding career, where a range of training opportunities are available that can see your career grow and career aspirations achieved.

As a Site Learning Administrator, you will be:

• Co-ordinating and organising the local implementation and delivery of the company’s learning and development strategy.
• Promoting, organising and co-ordinating the My Elysium Learning (MEL) programme ensuring all staff receive the appropriate level and type of training and development required as agreed with the employee’s line manager.
• Ensuring the accurate and timely recording and reporting of information and statistical data through the company’s Learning Management System (LMS) and standard PC applications such as Excel, Word and PowerPoint.
• Liaising with educational establishments, training providers and other related agencies to ensure that local training and development is delivered to time, cost and quality standards in accordance with the company policy and statutory regulations.
• Providing support, advice and guidance to local line managers existing staff and new recruits on all aspects of learning and development.
• Co-ordinating and monitoring the staff appraisal process proving advice and guidance on the procedural aspects of the scheme and providing regular status reports on local completing rates.
• Organising and implementing new starters Inductions.

To be successful in this role, you will have:

• Secretarial and/or Administration experience
• 4 GCSE’s at grade C or above (including English and Mathematics) or equivalent
• Strong skills in MS Word, Excel, PowerPoint, and Outlook.
• Awareness and knowledge in following confidentiality and security

Where you will be working:

Location: St Neots Neurological Centre, Howitt's Ln, Eynesbury, Saint Neots PE19 2JA

St Neots Neurological Centre provides assessment, treatment and complex physical healthcare for men and women with a range of neurological conditions and challenges including progressive neurological conditions such as Huntington’s Disease, acquired brain injury and complex dementias.

What You’ll Get

At Elysium Healthcare, we believe in taking care of the people who care for others, you’ll enjoy a comprehensive benefits package designed to support your wellbeing, growth, and future:

• Annual base salary of £25,564.50
• The equivalent of 33 days annual leave (including bank holidays) – plus your birthday off and the option to buy additional annual leave, in our annual selection window.
• Career development and training to help you achieve your professional goals
• Access to our Rewards & Benefits platform Ely-Vate; Your one-stop destination for everyday savings, exclusive benefits, and wellbeing hub!
• Wellbeing support and activities to help you maintain a healthy work-life balance
• Access to Blue Light Card, which provides a range of exclusive offers and discounts
• Life Assurance, for added peace of mind
• Stream – instant access to earned wages when you need it, plus access to save, directly from your wages, alongside financial wellbeing support.
• 24/7 GP service and second medical opinion, to ensure you are the best you can be
• Enhanced Maternity Package, so you can truly enjoy this special time
• Pension contribution, to help secure your future
• Free meals and onsite parking

About us:

Elysium Health care has over 8,000 employees and a unique approach to the delivery of care. With a network of over 80 services across England and Wales covering Mental Health, Neurological, Learning Disabilities & Autism, Children & Education, there is opportunity for you to grow and move.

Elysium Healthcare is part of Ramsay Health Care with a global network that extends across 10 countries and employs over 86,000 people globally.

Elysium Healthcare follows safer recruitment of staff for all appointments and is a Disability Confident employer, committed to inclusive and accessible recruitment. It is a requirement that all staff understand it is each person’s individual responsibility to promote and safeguard the welfare of service users. All candidates will be subject to a DBS disclosure

Person Specification

Qualifications

Essential

• Secretarial and/or Administration experience. 4 GCSEs at grade C or above (including English and Mathematics) or equivalent. Strong skills in MS Word, Excel, PowerPoint, and Outlook. Awareness and knowledge in following confidentiality and security.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Elysium Healthcare

Address

Elysium Healthcare

St Neots

PE19 2JA

United Kingdom

Employer's website

https://www.elysiumhealthcare.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job Summary

To provide administrative support within the administration team and to all members of the practice team. Ensuring that all information is recorded in appropriate clinical systems.

Support duties will include inputting data, care record management, recall processing, scanning, handling telephone enquiries, email management and post sorting.

Job Duties & Responsibilities

Key Responsibilities

Culling and sorting patient records and letters in preparation for summarising.

Opening and sorting post.

Managing and maintaining the practices email inboxes.

Managing the practices accurx system for admin.

Scanning post/documents and actioning accordingly.

Processing forms.

Digitalisation of clinical records.

Preparing invoices for forms/requests from.

Filing and retrieving paperwork.

Retrieve and re-file records as requested, ensuring that strict alphabetical order is adhered to.

Ensure correspondence, reports, results etc. are stored or filed in correct records.

Ensure records are kept neat and tidy and in good repair with all necessary. information recorded correctly on the outer cover where applicable.

Provide administrative support to members of the primary health care team in the following areas ensuring appropriate practice records are kept up to date

o Billing and invoices (payable to the Practice)

o Forms/medical examination requests

o Prepare Subject Access Requests for processing.

Ensure that patients are invited for clinical intervention and assessment as per the practice recall systems

Other Responsibilities

Personal/Professional Development

The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:

Participation in an annual performance review, including taking responsibility for maintaining a record of own personal and/or professional development

Assume responsibility for ensuring mandatory training is completed in a timely manner

Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Support the development of others to maximise potential

Actively promote the workplace as a learning environment, encouraging everyone to learn from each other and from external good practice

Participate in implementing change

Contribute and participate in the development of local guidelines, protocols and standards

Participate in the engagement of practice-based commissioning or similar initiatives

Keep up to date with new developments locally and nationally identifying those that will enhance the teams work

Prioritise own workload and ensure effective time-management strategies are embedded in own practice

Person Specification

Qualifications

Desirable

• Maths and English GCSE (Grade C or equivalent)

Knowledge and Skills

Essential

• IT literate (including all Microsoft packages)
• Good standard of education
• (maths and English GCSE or equivalent )
• Articulate and excellent communication skills (verbal and written)
• Accuracy in typing
• Speed in reading and typing documents
• Independently working without supervision
• Proven communication and interpersonal skills
• Self-directed practitioner
• Highly motivated
• Flexibility
• Enthusiasm
• Team player
• Organised and reliable

Desirable

• SystmOne user trained
• Redaction of medical records
• Production of Subject Access Requests

Experience

Essential

• Proficient in dealing with patients/customers over the phone
• Liaising with different stakeholders
• Working to deadlines

Desirable

• Experience of SystmOne
• Involvement in audits or service development
• Experience working in a Healthcare setting
• Experience supporting QOF delivery

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Market Surgery

Address

Warehouse Lane

Wath Upon Dearne

Rotherham

South Yorkshire

S63 7RA

United Kingdom

Employer's website

https://www.marketsurgerywath.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

• To receive all patients and other visitors into the department in a professional, polite and friendly manner.
• To work in our Call Centre on a shift/rotational basis answering calls from patients, booking appointments or referring to clinical staff.
• To code patients after attendance for income and public health statistics.
• To advise patients of current and approximate waiting times in liaison with nursing and medical team and ensure patients are made aware of any relevant information.
• When on reception, update pt. DNAs and attend patients using the Cerner, and GUM EPR systems.
• To enter all new patients full details accurately onto appropriate systems
• To be responsible for maintaining accurate patients demographic detail and report any duplicate patient registrations to the Service Delivery Manager.
• To manage all calls efficiently and professionally within the identified performance standards.
• To note any change in circumstances e.g. GP contact details and addresses are entered onto EPR. Check with the patient at every visit that all the above information is accurate
• To accurately attend all GUM patients as a new, follow up, reschedule or rebook based on their last visit.
• To accurately process all new HIV patients onto Cerner under a medical number.
• To effectively diffuse difficult situations with patients and refer to the Reception Supervisor or Nurse in Charge.
• To arrange and book any additional services that may be required by patients attending the clinic e.g. transport or interpreting services.
• To maintain patient confidentiality at all times, keeping patients information private and only allowing access to it by authorised staff.
• Responsible for ensuring that all clinics are encountered, and RTT outcomes are recorded.
• To take part in audits of outpatient activity as required.
• To work a flexible Rota system for the Service, including late clinics and weekends where necessary and providing clerical support to other directorate services where needed
• Undertake other administration and reception duties at the discretion of the Clinic Manager.
• Contribute to Service development of the HIV/GUM Directorate e.g. being involved in multi-disciplinary audit/development groups

Please see attached job description and person specification to this advert for further details.

Person Specification

Education and Qualifications

Essential

• Excellent standard of spoken and written English
• Recognised qualification in customer care NVQ level 3 or relevant experience

Experience

Essential

• Experience of working with the general public in a customer facing or administrative role
• Accurate computer data entry skills
• Clerical/ reception/ administration experience
• Experience of working as part of a team.

Desirable

• Experience of working in Sexual Health/ HIV
• Previous experience of working within a health care setting and using NHS information/ IT systems

skills and Knowledge

Essential

• Excellent telephone skills
• Excellent keyboard and IT skills including use of Outlook, Word and Excel
• Excellent communication and interpersonal skills
• Understanding of need for confidentiality and information governance in a health care environment particularly in an HIV/GUM setting
• To be able to manage difficult situations Able to prioritize workload

Desirable

• Worked previously in an NHS outpatient area or an equivalent NHS setting such as Primary care
• Experience of working with patients in an NHS setting
• Able to be confident and professional when dealing with patients behaviour
• Familiar with NHS computer appointment and booking systems

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Chelsea and Westminster Hospital NHS Foundation Trust

Address

56 Dean Street

London

W1D 6AQ

United Kingdom

Employer's website

https://www.chelwest.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

The general functions of the Specialty Doctor would include:

Clinical Function:

Assessment, investigation and treatment planning of patients referred to the services.

Provision of a range of clinical interventions, including skin surgery, cryotherapy and the use of oral and topical treatments as indicated.

The post holder may take part in a weekday daytime (9am to 5pm) on call rota that is shared with 3 dermatology specialty registrars.

There is an opportunity to attend weekly skin cancer MDT where all major cases are discussed.

The post holder can elect to take part in an optional 1:6 out of hours non-resident on call

Rota (weekday evening 5pm-8pm and weekend 9am-5pm). If the appointee elects to take part in the out of hours on call rota, the appointee would be expected to provide advice to colleagues by telephone or review patient if requested.

The post holder should contribute to the activity of the department and take on other roles and responsibilities as required. There is a continuous responsibility for teaching, training and supervision of junior staff. Involvement in teaching of undergraduates, nurses and allied health professionals is desirable. The appointee should attend clinical governance meetings and contribute to the audit programme.

Education and Liaison

• Provision of advice and support to the local Practitioners/Nurses/Colleagues in the management of a broad range of dermatological conditions.

Core Competencies

The core competencies that the Specialty Doctor will be expected to have will include:

Evidence of knowledge and skills relevant to dermatology.

Evidence of generalist skills: - Good communication skills - Competence in teaching and training anda commitment to cascading knowledge and skills

Evidence of Audit.

Evidence of a training record.

Evidence of maintenance of skills required for the service i.e. courses and self-directed learning.

Evidence of good teamwork

Person Specification

Qualificaion/ Training

Essential

• Meets all essential criteria

Desirable

• Meets all desirable criteria

Experience

Essential

• Evidence that present achievement and performance is commensurate with totality of training ? Evidence of experience in a range of acute medical specialties, with experience of managing patients on an unselected medical take, during core training or equivalent. At least two year's experience in managing patients with dermatological conditions

Desirable

• Able to manage complex dermatological conditions and perform skin cancer surgery to a high level

Knowledge

Essential

• Demonstrates awareness of the basics of managing patients with dermatological conditions ? Competence at core completion level in the management of medical emergencies, in patients and out patients ? Appropriate knowledge base, and ability to apply sound clinical judgement to problems ? Proficiency in a range of medical procedures (as defined by the core curriculum) as an indication of manual dexterity and hand-eye coordination ? Able to work without direct supervision where appropriate ? Able to prioritise clinical need ? Able to maximise safety and minimise risk

Desirable

• Evidence of some competences in the specialty, as defined by the relevant curricula ? Evidence of skills in the management of acute medical emergencies (e.g. ALERT, IMPACT certification) ? Evidence of skills in the management of patients not requiring hospital admission ? Evidence of ST3 level procedural skills relevant to medical patients (clinical independence in central venous cannulation, chest drain insertion, joint aspiration, DC cardioversion, abdominal paracentesis)

Skills & Abilities

Essential

• Demonstrates understanding of research, including awareness of ethical issues ? Demonstrates understanding of the basic principles of audit, clinical risk management, evidence based practice, patient safety and clinical quality improvement initiatives ? Demonstrates knowledge of evidence informed practice ? Demonstrates an understanding of clinical governance? Evidence of teaching experience and/or training in teaching

Desirable

• Demonstrates an understanding of research methodology ? Evidence of relevant academic and research achievements, and involvement in a formal research project ? Evidence of relevant academic publications

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

University Hospitals Coventry and Warwickshire NHS Trust

Address

University Hospitals Coventry and Warwickshire

Clifford Bridge Rd

Coventry

CV2 2DX

United Kingdom

Employer's website

https://www.jobsatuhcw.co.uk (Opens in a new tab)

Job description

Job responsibilities

We are looking for an enthusiastic, organised, and compassionate Receptionist/Administrator to join our dedicated team.

This is a varied and rewarding role that combines front-line patient contact with administrative support. The successful candidate will play a key role in ensuring our patients receive an excellent service while supporting the smooth running of the practice.

Job Types: Permanent, Part-time

Pay: £13.33 per hour

Expected hours: 18 hours per week

Person Specification

Experience

Essential

• Has excellent customer service and communication skills.
• Is confident using computer systems and Microsoft Office applications.
• Can remain calm and professional when working in a busy environment.
• Has strong organisational and multitasking abilities.
• Demonstrates attention to detail and accuracy.
• Works well both independently and as part of a team.
• Understands the importance of confidentiality.
• Can provide flexibility to cover additional hours for colleague leave and absence.

Desirable

• Previous experience in a GP practice, NHS, healthcare or reception setting.
• Experience using EMIS Web or other clinical systems.
• Knowledge of NHS primary care services.
• Experience handling confidential information.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Broken Cross Surgery

Address

Waters Green Medical Centre

Sunderland Street

Macclesfield

Cheshire

SK11 6JL

United Kingdom

Employer's website

https://www.macclesfieldprimarycarenetwork.co.uk/macclesfield-gp-practices/broken-cross-surgery/ (Opens in a new tab)

Job description

Job responsibilities

Job Title

Operational Manager & Deputy Practice Manager

Responsible To

Practice Manager

Job Purpose

The Operational Manager & Deputy Practice Manager is responsible for the effective day-to-day operational management of the practice, ensuring the delivery of safe, effective, responsive and high-quality services to patients.

The post holder will provide leadership across reception and administration services, complaints management, patient experience, premises and estates, health and safety, governance, business continuity, quality assurance and regulatory compliance.

The post holder will act as Deputy Practice Manager and support the strategic objectives of the practice whilst ensuring operational excellence, regulatory compliance and continuous improvement.

The post holder will be a member of the Senior Leadership Team and contribute to the strategic development of the practice.

Key Areas of Responsibility

Operational Management

• Day-to-day operational leadership.
• Service improvement and operational performance.

Reception & Administration Services

• Management of the Reception Team.
• Rotas, performance management and workforce planning.

Patient Access & Capacity Management

• Oversight of patient access and appointment systems.
• Demand and capacity planning.
• Appointment utilisation and access performance monitoring.
• Coordination of additional clinical capacity where required.
• Development and implementation of patient access procedures.

Complaints & Patient Experience

• Management of complaints, concerns and compliments.
• Patient Participation Group and patient feedback.

Premises & Estates

• Day-to-day premises management.
• Contractor management and maintenance programmes.

Health & Safety & Compliance

• Risk assessments.
• Statutory inspections.
• Compliance monitoring.

Governance & Quality Assurance

• Policies and procedures.
• Audit and action plan management.
• Governance oversight.

CQC Readiness

• Inspection preparation.
• Evidence gathering and compliance monitoring.

Business Continuity

• Business Continuity Lead.
• Emergency planning and service recovery.

Workforce Development

• Non-clinical induction.
• Training and mandatory training compliance.
• Workforce development support.

Deputy Practice Manager Duties

• Deputise for the Practice Manager.
• Attend meetings and represent the Practice Manager when delegated.

Person Specification

Experience

Essential

• Essential
• Leadership and line management experience.
• Strong organisational abilities.
• Experience of complaints management.
• Experience of operational management.
• Excellent communication and interpersonal skills.
• Understanding of governance and compliance.
• Experience of implementing service improvements.
• Ability to manage competing priorities.

Desirable

• Desirable
• Primary care experience.
• Understanding of CQC regulations.
• Health & Safety qualification.
• Management qualification.
• Project management experience.
• Estates or facilities management experience.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Whitley House Surgery

Address

Crompton Building

Writtle Road

Chelmsford

Essex

CM1 3RW

United Kingdom

Employer's website

https://www.whitleyhouse.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Core Responsibilities:

• Consult with patients and their families to undertake assessments of patient need
• Deliver and assist clinical staff in the provision of treatment, preventative care, health promotion, long-term condition management and patient education
• Be an integral part of the general practice team
• Maintain accurate and comprehensive, contemporaneous patient record keeping using EMIS or other clinical software
• Report and record all accidents, incidents and complaints and refer immediately to the Practice Manager and appropriate practice nurse or duty doctor on call.
• Provide clinical support to registered nurses and other healthcare professionals within the organisation
• Deliver basic clinical care interventions under supervision, supporting continuity of care and patient safety initiatives
• Act as a chaperone as required
• Ensure specimens are recorded and ready for onward transportation
• Provide support during minor operations as required
• Ensure clinical waste is removed from clinical areas and sharps bins replaced in accordance with the organisations Policy
• Work within national and local protocols where these exist
• Recognise the boundaries of their practice and know when and to whom patients should be referred
• Support in the delivery of enhanced services and other service requirements
• Support the administrative team on an as-required basis
• Undertake all mandatory training and induction programmes

• Attend staff development training programmes as appropriate, for example BLS training.
• To be familiar with emergency procedures including fire, resuscitation and health and safety
• Contribute to and embrace the spectrum of clinical governance
• Attend team meetings for the purpose of maintaining an informed interest in the work undertaken at the surgery and contribute to the primary healthcare team objectives.
• Be familiar with and adhere to practice policies and protocols.
• Maintain a clean, tidy, effective working area at all times
• Attend a formal appraisal with their manager at least every 12 months. Once a performance/training objective has been set, progress will be reviewed on a regular basis so that new objectives can be agreed

In addition to the primary responsibilities, the Healthcare Assistant has the following wider responsibilities:

• Participate in any audits as directed
• Participate in local initiatives to enhance service delivery and patient care
• Support and participate in shared learning
• Complete opening and closing procedures in accordance with the duty rota

This job description is not exhaustive, and you will be required to carry out any other duties that may be required by the practice either on a temporary or permanent basis.

To always follow the practice code of conduct

Personnel:

• Maintain good professional relationships
• Take reasonable care of his/her/their own safety and that of other persons who may be affected by his/her/their act or omission
• Co-operation with the practice to ensure all members of the team adheres to statutory regulations/policies and codes of practice and departments safety rules
• Offer innovative ways of working and opportunities to facilitate learning
• Maintains a caring environment through the support of colleagues
• Takes an active involvement in staff meetings

Confidentiality:

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
• In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & Safety:

To implement and lead on a full range of health promotions. Manage their own and others health and safety and infection control as defined in the practice Health & Safety policy, and to adhere to the infection control policy and guidelines. This will include (but will not be limited to):

• Using personal security systems within the workplace according to practice guidelines
• Awareness of national standards of infection control and cleanliness and regulatory / contractual / professional requirements, and good practice guidelines
• Responsible for the correct and safe management of the specimens process including collection, labelling, handling, use of correct and clean containers, storage and transport arrangements
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks across clinical and patient process
• Making effective use of training to update knowledge and skills, and initiate and manage the training of others across the full range of infection control and patient processes
• Safe management of sharps procedures including training, use, storage and disposal
• Using appropriate infection control procedures, maintaining work areas in a tidy, clean and sterile, and safe way, free from hazards. Initiation of remedial / corrective action where needed or escalation to responsible management
• Actively identifying, reporting, and correction of health and safety hazards and infection hazards immediately when recognised
• Keeping own work areas and general / patient areas generally clean, sterile, identifying issues and hazards / risks in relation to other work areas within the business, and assuming responsibility in the maintenance of general standards of cleanliness across the business in consultation (where appropriate) with other sector managers
• Undertaking periodic infection control training (minimum annually)
• Demonstrate due regard for safeguarding and promoting the welfare of children. Ability to recognise signs and symptoms of child abuse

Equality & diversity:

Will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional development:

Will participate in any training programme implemented by the practice as part of this employment, such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Quality:

Will strive to maintain quality within the practice, and will:

• Alert other team members to issues of quality and risk
• Assess own performance and take accountability for own actions, either directly or under supervision
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
• Work effectively with individuals in other agencies to meet patients needs
• Effectively manage own time, workload and resources

Communication:

Should recognise the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members
• Communicate effectively with patients and carers
• Recognize peoples needs for alternative methods of communication and respond accordingly

Contribution to the implementation of services:

• Apply practice policies, standards and guidance
• Discuss with other members of the team how the policies, standards and guidelines will affect own work
• Participate in audit where appropriate
• Support the practice in achieving quality indicators and targets

Person Specification - Health Care Assistant

Qualifications & Training

Essential:

• NVQ Level 2 or 3 in Health and Social Care (or equivalent)
• Evidence of recent and relevant healthcare training

Desirable:

• Additional training in phlebotomy, ECGs, smoking cessation, wound care, or long-term condition support
• Immunisation and vaccination training (e.g. B12, flu)
• Basic Life Support (BLS) certification

Experience

Essential:

• Recent experience working in a general practice or primary care setting
• Experience carrying out basic clinical duties such as blood pressure checks, phlebotomy, ECGs, health checks, etc.

Desirable:

• Experience supporting chronic disease management
• Experience assisting in minor surgery clinics
• Experience using EMIS Web or similar clinical systems
• Experience of simple wound dressings

Skills & Abilities

Essential:

• Excellent communication and interpersonal skills
• Able to work independently and as part of a multidisciplinary team
• Organised and able to manage time and workload effectively
• Competent IT skills (email, patient records, templates, etc.)
• Able to work under pressure
• Adaptable and able to embrace and implement change

Desirable:

• Ability to adapt to new technologies or systems
• Comfortable supporting patients with complex needs or long-term conditions
• Lateral thinking/problem solving skills

Knowledge

Essential:

• Enthusiastic, motivated, and flexible
• Friendly and approachable manner
• Committed to ongoing professional development
• Reliable and punctual