Job summary

Join Our Friendly GP Practice Team

Broken Cross Surgery is a busy, patient-focused GP practice providing high-quality healthcare to our local community. We are looking for an enthusiastic, organised, and compassionate Receptionist/Administrator to join our dedicated team.

This is a varied and rewarding role that combines front-line patient contact with administrative support. The successful candidate will play a key role in ensuring our patients receive an excellent service while supporting the smooth running of the practice.

Main duties of the job

Main Duties and Responsibilities

As a Receptionist/Administrator, you duties will include:

• Welcome patients and visitors in a professional and friendly manner.
• Answer incoming telephone calls and deal with patient enquiries efficiently.
• Book, amend and cancel appointments using the practice clinical system.
• Manage incoming and outgoing correspondence.
• Scan, file and maintain accurate electronic patient records.
• Liaise with GPs, nurses and other healthcare professionals.
• Handle confidential patient information in accordance with GDPR and NHS requirements.
• Support a variety of administrative functions within the practice.

We are looking for someone who:

Essential

• Has excellent customer service and communication skills.
• Is confident using computer systems and Microsoft Office applications.
• Can remain calm and professional when working in a busy environment.
• Has strong organisational and multitasking abilities.
• Demonstrates attention to detail and accuracy.
• Works well both independently and as part of a team.
• Understands the importance of confidentiality.
• Can provide flexibility to cover additional hours for colleague leave and absence.

Desirable

• Previous experience in a GP practice, NHS, healthcare or reception setting.
• Experience using EMIS Web or other clinical systems.
• Knowledge of NHS primary care services.
• Experience handling confidential information.

About us

What We Offer

• Supportive and friendly working environment.
• Full training and ongoing development opportunities.
• NHS pension scheme (subject to eligibility).
• Broken Cross Surgery is an equal opportunities employer.