Job description

Job responsibilities

Clinical practice

Assess, plan, develop, implement and evaluate treatment programmes that promote health and well-being

Assess, plan, implement and evaluate individual treatment plans for patients with a known long-term condition

Proactively identify, diagnose and manage treatment plans for patients at risk of developing a long-term condition as appropriate

Work with other health care professionals to diagnose, monitor, manage and treat long-term conditions, including non-drug-based treatment methods using a management plan, and in line with national and local policies and practice needs

Review medication for therapeutic effectiveness, appropriate to patient needs and in accordance with evidence-based practice and national and practice protocols

Work with patients in order to support adherence to prescribed treatments

Provide information and advice on prescribed or over-the-counter medication on medication regimens, side-effects and interactions

Prioritise health problems and intervene appropriately to assist the patient in complex, urgent or emergency situations, including initiation of effective emergency care

Support patients to adopt health promotion strategies that promote patients to live healthily, and apply principles of self-care

Support and manage health needs of women presenting for family planning and cervical cytology consultations

Recognise, assess and refer patients presenting with mental health needs

Implement and participate in vaccination and immunisation programmes for both adults and children

Advise, support and administer vaccinations where appropriate for patients travelling abroad

Promote and deliver evidence-based care for patients presenting with aural conditions

Meet the needs of patients presenting for opportunistic wound care

Communication

Demonstrate sensitive communication styles to ensure patients are fully informed and consent to treatment

Communicate effectively with patients and carers, recognising the need for alternative methods of communication to overcome different levels of understanding, cultural background and preferred ways of communicating

Anticipate barriers to communication and take action to improve communication

Act as an advocate when representing patients and colleagues

Delivering a quality service

Recognise and work within own competence and professional code of conduct as regulated by the NMC

Produce accurate, contemporaneous and complete records of patient consultation, consistent with legislation, policies and procedures

Prioritise, organise and manage own workload in a manner that maintains and promotes quality

Deliver care according to NICE guidelines, local and national policies and evidence-based care

Assess effectiveness of care delivery through self and peer review, benchmarking and formal evaluation

Participate in the maintenance of quality governance systems and processes across the practice

Utilise the audit cycle as a means of evaluating the quality of the work of self and the team, implementing improvements where required

Collaborate on improving the quality of health care in partnership with other clinical teams, responding to local and national policies and initiatives as appropriate

Evaluate the patients response to health care provision and the effectiveness of care

Support and participate in shared learning across the practice and wider organisation

Participate in the management and review of patient complaints, and identify learning from clinical incidents and near-miss events using a structured framework (eg root-cause analysis)

Participate in the performance monitoring review of the team, providing feedback as appropriate

Understand and apply legal policy that supports the identification of vulnerable and abused children and adults, being aware of statutory child/vulnerable adult health procedure and local guidance

Work within policies regarding family violence, vulnerable adults, substance abuse and addictive behaviour, and refer as appropriate

Support and participate in the delivery of clinical research trials as necessary

Leadership personal and people development

Take responsibility for own development learning and performance including participating in clinical supervision and acting as a positive role model

Support the development of others in order to maximise potential

Actively promote the workplace as a learning environment, encouraging everyone to learn from each other and from external good practice

Encourage others to make realistic self-assessment of their application of knowledge and skills, challenging any complacency and actions that are not in the interest of the public and/or users of services

Act as a clinical leader in the delivery of GPN services to patients, ensuring that the needs of the patient are the priority

Participate in planning and implementing changes within the area of care and responsibility

Work with practice management to ensure sufficient staff of appropriate ability, quality and skill-mix are available to meet current and future service delivery

Contribute and participate in the development of local guidelines, protocols and standards

Participate in the planning and engagement of practice-based commissioning or similar initiatives

Ensure awareness of sources of support and guidance (eg PALS), and provide information in an acceptable format to all patients, recognising any difficulties and referring where appropriate

Promote the role of the GPN in the provision of care

Team working

Understand own role and scope, and identify how this may develop over time

Work as an effective and responsible team member, supporting others and exploring the mechanisms to develop new ways of working

Delegate clearly and appropriately, adopting the principles of safe practice and assessing competence

Ensure clear referral mechanisms are in place to meet patient need

Prioritise own workload and ensure effective time-management strategies are embedded within the culture of the team

Work effectively with others to clearly define values, direction and policies impacting upon care delivery

Participate in team activities that create opportunities to improve patient care

Participate in and support local projects as agreed with the practice management team

Management of risk

Manage and assess risk within the areas of responsibility, ensuring adequate measures are in place to protect staff and patients

Monitor work areas and practices to ensure they are safe and free from hazards and conform to health, safety and security legislation, policies, procedures and guidelines

Ensure safe storage, rotation and disposal of vaccines and drugs

Follow the stock management procedure in the ordering, use and control of stock

Understand and maintain cold chain when accepting delivery or moving stock that requires temperature to be monitored

Maintain your own responsibility for all PGD sign off and updating

Oversee the monitoring, stock control and documentation of controlled drug usage according to legal requirements

Support members of the nursing team to undertake mandatory and statutory training requirements

Apply infection-control measures within the practice according to local and national guidelines

Apply policies that reduce environmental health risks, are culturally sensitive and increase access to health care for all

Participate in the local implementation strategies that are aligned to the values and culture of general practice

Utilising information

Use technology as an aid to management in planning, implementation and monitoring, presenting and communicating information

Review and process data using accurate Read codes to ensure easy and accurate retrieval for monitoring and audit processes

Manage information searches using the internet and local library databases, for example, the retrieval of relevant information for patients on their condition

Understand the responsibility of self and others regarding the Freedom of Information Act

Nurse Prescribing For Prescribing Nurses only

Follow best practice prescribing medications and dressings within your scope of professional practice.

Review medications opportunistically and during chronic disease appointments

Learning and development

Act as mentor to students, assessing competence against set standards as requested and if appropriately qualified

Disseminate learning and information gained to other team members in order to share good practice and inform others about current and future developments

Assess own learning needs and undertake learning as appropriate

Make effective use of learning opportunities within and outside the workplace, evaluating their effectiveness and feeding back relevant information

Provide an educational role to patients, carers, families and colleagues in an environment that facilitates learning

Person Specification

Experience

Essential

• Clinical skills eg: cervical cytology, immunisation, vaccination, wound care, phlebotomy, ear care, assisting minor surgery, travel health, sexual health, contraception, chaperoning, Blood pressures, ECG.
• Experience of management of long term conditions
• Communication skills written and verbal
• Negotiation and conflict management
• IT skills
• Polite and professional

Desirable

• Knowledge of QOF and GP contracts
• Experience of working in a GP Practice
• SystmOne Knowledge

Qualifications

Essential

• ESSENTIAL
• First level RGN or equivalent
• Active NMC registration
• Relevant nursing/health degree

Desirable

• DESIRABLE
• Practice nurse qualification
• Specialist qualification/diploma (diabetes/asthma/copd)
• Mentorship qualification

Skills

Essential

• Team player
• Ability to support other staff
• Enthusiastic
• Flexible

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Kingskerswell & Ipplepen Medical Practice

Address

School Road

Kingskerswell

Devon

TQ12 5DJ

United Kingdom

Employer's website

https://kkipp.gpsurgery.net (Opens in a new tab)

Job description

Job responsibilities

- Collection of blood samples by recommended techniques.

- Accurate labelling of blood specimens and forms using ordercomms as appropriate.

- Ordering adequate stocks of phlebotomy equipment and sample bottles.

- In house warfarin monitoring as per protocol

- Restocking of equipment.

- Daily checking of equipment.

- Chaperoning.

- Assisting all Treatment Room staff as required.

- Attending team meetings as required.

Learning and development

- Attend courses as per the practice development plan and personal development plan

- Attend study days and course required for the post

- Attend an annual appraisal/individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development

- Take responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

- A responsibility under the Health & Safety at Work Act 1974 to report all potential and actual risks.

- Be aware of the individual responsibility each employee has with regard to their own welfare and the welfare of others in the organisation.

- Adhere to the Code of Practice for safe guarding medical information as approved by the Medical Advisory Commission.

Note: Rehabilitation of Offenders Act 1974: In order to protect patients, the law specifically permits Health Authorities to obtain relevant information about an applicants previous criminal convictions (if any). You are therefore asked to reveal all such convictions, which you consider relevant to the applicants suitability for this post. Any such information will be treated in the strictest confidence.

QUALITY

- Assess own performance and take accountability for own actions, either directly or under supervision

- Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance

- Work effectively with individuals in other agencies to meet patients needs

Effectively manage own time, workload and resources.

COMMUNICATION

- Communicate effectively with other team members, patients and carers

CONTRIBUTION TO THE IMPLEMENTATION OF SERVICES

- Apply practice policies, standards and guidance

- Discuss with other members of the team how the policies, standards and guidelines will affect own work

- Participate in audit where appropriate.

ANY OTHER DELEGATED DUTIES CONSIDERED APPROPRIATE TO THE POST

Other work and general duties as delegated within the overall remit of the post. This job description reflects the current situation. It is subject to review and updating in the context of changing service needs. Details may be changed in consultation with the post holder.

You are required to be flexible in your working hours and provide a reasonable amount of overtime during periods of holidays, sickness and other absences in order to meet the needs of the Practice.

Any other reasonable tasks that might be requested at other times.

Person Specification

Qualifications

Essential

• GCSE Grade Grade 4 or above Maths and English

Desirable

• Qualified in Phlebotomy
• Qualified to NVQ level 3

Experience

Desirable

• Experience of working in a GP practice

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Brannam Medical Centre

Address

Brannam Square

Kiln Lane

Barnstaple

Devon

EX32 8GP

United Kingdom

Employer's website

https://www.brannammedicalcentre.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Candidates are advised to please see the attached job description and person specification documents for further details.

Person Specification

Education, Qualifications and Special Training

Essential

• Full registration with the General Medical Council (GMC) with a Licence to Practise.
• Certificate of Completion of Training (CCT) in General Practice or CESR equivalent.
• MRCGP or equivalent recognised qualification.

Desirable

• Fellowship of the Royal College of General Practitioners (FRCGP).
• Additional postgraduate qualification relevant to Urgent or Emergency Care

Knowledge and Skills

Essential

• Good personal and interpersonal skills
• Able to take full and independent responsibility for clinical care of patients in the UTC
• Understanding and commitment to clinical governance issues

Desirable

• Minor injury management qualification or equivalent experience.
• Extended skills in musculoskeletal medicine, dermatology, ENT, ophthalmology or women's health.
• Ability to interpret plain radiographs

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

University Hospitals Dorset NHS Foundation Trust

Address

UHD-Cross Site Working - Poole UTC Base Site

Poole

BH15 2JB

United Kingdom

Employer's website

https://www.uhd.nhs.uk/careers (Opens in a new tab)

Job description

Job responsibilities

Administration

Daily allocation of bloods including filing of non-clinical bloods, out of hours.

Logging and circulating alerts, notifications, general updates.

Liaise with third parties for general maintenance, servicing and repairs. Regularly updating the maintenance logs via TeamNet or other systems.

Coordination of the room booking including liaising with third parties for booking requests

Liaising with reps.

Prepare and circulate meeting agendas and minutes of meetings as required.Appointment bookings organise meetings within Emis system.

Work alongside the rota coordinator to ensure meetings, room booking documented within the Emis system.

Working alongside nursing team providing administration support including monthly check, data loggers, fridges.Provide confidential administrative support to the Practice Manager and Business and Finance Manager as required.

Assisting Practice Manager with any research queries.

Accounts and Funding Claims Administration

Ordering of supplies including office, clinical, cleaning, vaccinations. Tracking and storing all supplies.

Undertake purchase and sales ledger accounts administration including maintaining up to date customer and supplier lists, raising sales invoices and processing purchase invoices.

Maintaining the accounting email inbox.Produce monthly supplier payment run and verifying payments alongside Business and Finance Manager

Completing monthly PPA form.

Confidentiality

In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers.

They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential

Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & Safety

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, the practice Health & Safety Manual and the practice Infection Control policy and published procedures.

Equality and Diversity

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development

Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Quality

The post-holder will strive to improve quality within the practice, and will:

Alert other team members to issues of quality and risk

Assess own performance and take accountability for own actions, either directly or under supervision

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance

Work effectively with individuals in other agencies to meet patients needs

Effectively manage their own time, workload and resources

Communication

The post-holder should recognize the importance of effective communication within the team and will strive to:Communicate effectively with other team members

Communicate effectively with patients and carers

Recognize peoples needs for alternative methods of communication and respond accordingly

Contribution to the Implementation of Services

The post-holder will: Apply practice policies, standards and guidance

Discuss with other members of the team how the policies, standards and guidelines will affect their own work

Undertake any other duties commensurate with the level and grade of the post

Person Specification

Qualifications

Essential

• GCSEs

Experience

Essential

• Experience of working within an Admin Team in an office environment.

Desirable

• Experience of working in a GP Practice with EMIS Web experience.
• Experience of working in Primary Care

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Firsway Health Centre

Address

121 Firsway

Sale

Cheshire

M33 4BR

United Kingdom

Employer's website

https://www.firswayhealthcentre.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

This role is critical to supporting GPs working in secure environment , enhancing patient outcomes, and maintaining compliance within NHS and Home Office standards.

About Us

DrPA Secure has been operating in secure environments since 2014, providing high-quality healthcare services across the UK. We deliver our services based on our ethos of CARE:

Compassionate care that is trauma informed and supportive

Assurance that care is evidence-based and demonstrates high-quality outcomes for our patients

Respectful of peoples cultural and religious beliefs

Empowerment we centre each resident by co-creating holistic care plans that treat individual needs and support long-term wellbeing

About the Job

In one sentence Building & managing your talent pool of GPs to fill rotas ensuring the safe delivery of healthcare.

In detail

The Resourcing & Rota Coordinator (GPs) is a key operational role responsible for ensuring the safe, efficient, and cost-effective deployment of salaried and locum GPs across multiple secure sites across the UK.

You will act as the primary liaison between GPs, our sites and partner healthcare organisations. You will build and maintain strong relationships, ensuring smooth communication, service delivery, compliance and patient focused outcomes.

You will work in close collaboration with the Senior Management Team including, operational leads, HR, clinical leads and other stakeholders to ensure workforce resourcing meet operational demands, regulatory requirements, patient care and organisational objectives.

About you

In one sentence You will be a team player, details orientated, relationship builder whos an expert at managing and resourcing rotas.

You will need to be an expert at proactively building relationships with GPs to influence outcomes in developing your rotas, creative & adaptive in approaching difficult cover periods and know when to start to escalate challenges in your rotas.

You will get to know your talent pool to be able to engage and deliver on rotas with contingency plans in place should issues arise.

As a team player, you will be able to work collaboratively with our recruitment team to ensure a ready pipeline of new candidates coming through are onboarded into your talent pool and on the rota.

Using your initiative to identifying availabilities and proactively manage challenging periods on the rota.

You will come from a rota coordinator, medical staffing, recruitment, agency or resourcing role with a background in healthcare.

Key Responsibilities

Build and maintain accurate rotas across multiple sites using our talent pools or salaried, fixed term, bank & locums.

Building and maintaining relationships and Stakeholder Management

Build, manage and maintain strong professional relationships with all our GPs.

Serve as the first point of contact for GP queries, feedback, and concerns.

Communicate updates and organisational changes quickly and concisely.

Monitor GP satisfaction and escalate systemic issues to the Senior Management Team.

Assist in completing necessary right to work/compliance checks and onboarding of new GPs as required, coordinating with Recruitment, HR and operational teams to integrate new staff into rotas.

Undertake regular compliance checks on your talent pools/staff banks to maintain up to date active candidate list.

Complete line manager responsibilities as required in line with policies and procedures.

Ensure compliance, rota accuracy, and reconciliation data trackers are consistently maintained and updated daily.

Workforce Planning & Rota Scheduling

Build, maintain, and optimise rotas and shift patterns to ensure GP coverage and operational efficiency across all sites.

Ensure adequate coverage for clinics, on-call duties, and emergency needs with contingency plans established.

Analyse current staffing levels, patterns, and utilisation, identifying risks of over or under staffing.

Balance GP availability with service demand, cost effectiveness, compliance, and contractual obligations.

Produce detailed rota forecasts to meet routine operations and contingency requirements.

Track and report on rota performance, identifying gaps and risks.

Implement & adapt contingency planning for staff shortages or emergencies.

Monitor attendance, leave, overtime, and absenteeism, proposing solutions to address gaps.

Collaborate with operational managers to balance workforce allocation with safety, security, and operational priorities.

Ensure workforce utilisation aligns with regulatory, contractual, and security obligations.

Contribute to procedure development related to workforce management, scheduling, and operational effectiveness.

Compliance & Reporting

Maintain accurate workforce records, reporting and documentation in line with organisational policies, KPIs and management reports.

Awareness trends in staffing, recruitment, retention, and performance to inform decision making.

Propose actionable insights for operational planning, cost optimisation, and workforce development.

Support operational audits, performance reviews, and governance reporting through accurate data provision.

Provide accurate workforce data and forecasts to enable compliance with Home Office, security, and operational performance targets.

Communicate workforce plans, challenges, and recommendations clearly to management and staff.

Liaise with HR, Recruitment, and relevant operational teams to ensure workforce readiness, development, and succession planning.

General Responsibilities

Promote DrPA Secures CARE ethos in all duties.

Maintain confidentiality, professionalism, and integrity always.

Support equality, diversity, and inclusion in all work activities.

Take responsibility for personal development and wellbeing.

Work flexibly to meet organisational needs, which may on occasions include evenings or weekends.

Qualifications

Essential

Proven experience in rota coordination, operational/resource planning, rotaing, or resource management for multiple sites.

Strong analytical, numerical and problem-solving skills, with a proactive approach to contingency planning.

Proficiency in Microsoft Office (Excel, Word, Outlook) and rota management or ATS systems.

Excellent communication and interpersonal skills with the ability to build trust, rapport, persuade and influence.

Ability to work independently and collaboratively in a fast-paced operational environment.

Ability to balance competing priorities and deliver under pressure.

High level of discretion and professionalism when handling sensitive information,

Commitment to DrPA Secures values and ethos.

Desirable

Experience in healthcare recruitment or healthcare resourcing.

Experience in secure, justice, operational, or public sector environments.

Knowledge of healthcare compliance/RTW requirements

Knowledge of ATS systems, rota software, or workforce management platforms.

Familiarity with operational audits, compliance, and resourcing reporting requirements.

Experience in providing actionable insights to support strategic and operational decision making.

Personal Attributes

Structured and methodical

Commercially aware and risk-focused

Comfortable escalating risks and raising concerns where necessary

Able to work autonomously within an operational environment

General Information

The post holder may be required to perform other relevant and appropriate duties as reasonably needed. This list of duties and responsibilities is not exhaustive. This job description is subject to regular review and appropriate modification.

Benefits

Pension salary scheme available

Employee Assistance Programme (EAP): confidential 24/7 support

Access to Perks at Work

Please note, in order to apply, all applicants need to have been living in the United Kingdom (with residency in the UK, such as UK/Irish/EU Passport, or an Indefinite Leave to Remain Visa) for the last 5 years with no more than a 28-day break being outside of the UK and no gaps in employment during this time.

EMAIL CV TO: [email protected]

Shortlisted candidates will be asked for RTW, DBS consent and references.

Person Specification

Experience

Essential

• Proven experience in rota coordination, operational/resource planning, rotaing, or resource management for multiple sites.
• Strong analytical, numerical and problem-solving skills, with a proactive approach to contingency planning.
• Proficiency in Microsoft Office (Excel, Word, Outlook) and rota management or ATS systems.
• Excellent communication and interpersonal skills with the ability to build trust, rapport, persuade and influence.
• Ability to work independently and collaboratively in a fast-paced operational environment.
• Ability to balance competing priorities and deliver under pressure.
• High level of discretion and professionalism when handling sensitive information,
• Commitment to DrPA Secures values and ethos

Desirable

• Experience in healthcare recruitment or healthcare resourcing.
• Experience in secure, justice, operational, or public sector environments.
• Knowledge of healthcare compliance/RTW requirements
• Knowledge of ATS systems, rota software, or workforce management platforms.
• Familiarity with operational audits, compliance, and resourcing reporting requirements.
• Experience in providing actionable insights to support strategic and operational decision making.

Employer details

Employer name

DoctorPA Secure LTD

Address

Flat 42 Kew Court

Richmond Road

Kingston Upon Thames

Surrey

KT2 5BF

United Kingdom

Employer's website

https://www.drpasecure.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

The following are the core responsibilities of the Medical Receptionist. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

a. Maintaining and monitoring the practice appointment system

b. Process personal, telephone and e-requests for appointments

c. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately

d. Signpost patients to the correct service

e. Process requests coming through SystmConnect, navigate as necessary

f. Manage prescription requests, ensuring they are processed accurately and efficiently

g. Process new patient registrations

h. Accurately clinically coding data on SystmOne into the patient record

i. Carrying out system searches as requested

j. Initiating contact with and responding to, requests from patients, team members and external agencies

k. Photocopy documentation as required

l. Data entry of new and temporary registrations and relevant patient information as required

m. Input data into the patients healthcare records as necessary

n. Direct requests for information i.e. SAR, insurance / solicitors letters and DVLA forms to the administrative team

o. Manage all queries as necessary in an efficient manner

p. Maintain a clean, tidy, effective working area at all times

q. Support all clinical staff with general tasks as requested

r. Complete opening and closing procedures in accordance with the duty rota

Person Specification

Experience

Essential

• Experience of working with the general public

Desirable

• Experience of administrative duties
• Experience of working in a health care setting

Skills

Essential

• Excellent communication skills (written and oral)
• Strong IT skills
• Clear, polite telephone manner
• Effective time management (Planning & Organising)
• Ability to work as a team member and autonomously
• Good interpersonal skills
• Problem solving & analytical skills
• Ability to follow policy and procedure

Desirable

• SystmOne user skills

Qualifications

Essential

• Educated to GCSE level or equivalent

Desirable

• GCSE Mathematics & English (C or above)

Personal Qualities

Essential

• Polite and confident
• Flexible and cooperative
• Motivated
• Forward thinker
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Ability to work under pressure

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Abbey Medical Practice

Address

Abbey Medical Practice

95 Monks Road

Lincoln

LN2 5HR

United Kingdom

Employer's website

https://www.abbeymedicalpractice.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job Title: Secretary

Accountable to: Practice Secretaries

Responsible for: All secretarial activities required to ensure the efficient running of the Practice.

Terms of Reference: To assist the Practice Secretaries in the provision of secretarial services for the Practice.

Main Responsibilities:

Provide typewritten documents from audio /long hand as required by GPs or Practice Secretary.

Liaise with medical secretaries and other medical professionals as required by GPs.

Liaise with patients with respect to medical care

Undertaking any other duties which may be assigned by the GPs or Practice Secretary

Person Specification

Qualifications

Essential

• GCSE English and Maths
• Computer Literate

Desirable

• Experience of working in a medical setting
• Experience of EMIS Web or other medical records software
• Shorthand

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Bethesda Medical Centre

Address

Palm Bay Avenue

Cliftonville

Margate

Kent

CT9 3NR

United Kingdom

Employer's website

https://www.Bethesdamc.co.uk (Opens in a new tab)

Job description

Job responsibilities

Enable access to personalised care and support

Take referrals for individuals or proactively identify people who could benefit from support through care coordination.

Have a positive, empathetic and responsive conversation with the person and their family and carer(s) about their needs.

Work towards increasing patients understanding of how to manage and develop health and wellbeing through offering advice and guidance.

Develop an in-depth knowledge of the local health and care infrastructure and know how and when to enable people to access support and services that are right for them.

Use tools to measure peoples levels of knowledge, skills and confidence in managing their health and to tailor support to them accordingly.

Support people to develop and implement personalised care and support plans.

Review and update personalised care and support plans at regular intervals.

Ensure personalised care and support plans are communicated to the GP and any other professionals involved in the persons care and uploaded to the relevant online care records, with activity recorded using the relevantSNOMED codes.

Coordinate and integrate care

Making and managing appointments for patients, related to primary, secondary, community, local authority, statutory, and voluntary organisations

Refer onwards to social prescribing link workers and health and wellbeing coaches where required.

Regularly liaise with the range of multidisciplinary professionals and colleagues involved in the persons care, facilitating a coordinated approach and ensuring everyone is kept up to date so that any issues or concerns can be appropriately addressed and supported.

Actively participate in multidisciplinary team meetings in the PCN as and when appropriate.

Identify when action or additional support is needed, alerting a named clinical contact in addition to relevant professionals, and highlighting any safety concerns.

Record what interventions are used to support people, and how people are developing on their health and care journey,

Keep accurate and up-to-date records of contacts, appropriately using GP and other records systems relevant to the role, adhering to information governance and data protection legislation.

Work sensitively with people, their families and carers to capture key information, while tracking of the impact of care coordination on their health and wellbeing.

Encourage people, their families and carers to provide feedback and to share their stories about the impact of care coordination on their lives.

Record and collate information according to agreed protocols and contribute to evaluation reports required for the monitoring and quality improvement of the service.

Miscellaneous

Establish strong working relationships with GPs and practice teams and work collaboratively with other care coordinators, social prescribing link workers and health and wellbeing coaches, supporting each other, respecting each others views and meeting regularly as a team.

Act as a champion for personalised care and shared decision making within the practice.

Demonstrate a flexible attitude and be prepared to carry out other duties as may be reasonably required from time to time within the general character of the post or the level of responsibility of the role, ensuring that work is delivered in a timely and effective manner.

Identify opportunities and gaps in the service and provide feedback to continually improve the service and contribute to business planning.

Contribute to the development of policies and plans relating to equality, diversity and reduction of health inequalities.

Work in accordance with the practices policies and procedures.

Contribute to the wider aims and objectives of the practice and our PCN to improve and support primary care.

Person Specification

Additional Requirements

Essential

• ECDL or equivalent IT skill & knowledge
• Understanding of, and commitment to, equality, diversity and inclusion.
• Strong organisational skills, including planning, prioritising, time management and record keeping.
• Ability to recognise and work within limits of competence and seek advice when needed.
• Meets DBS reference standards and criminal record checks.
• Willingness to work flexible hours when required to meet work demands.

Desirable

• Knowledge of the personalised care approach.
• Understanding of the wider determinants of health, including social, economic and environmental factors and their impact on communities, individuals, their families and carers.
• Knowledge of how the NHS works, including primary care and PCNs.
• Knowledge of Safeguarding Children and Vulnerable Adults policies and processes.
• Basic knowledge of long-term conditions and the complexities involved: medical, physical, emotional and social.

Qualifications

Essential

• GCSE Grade A to C in English Maths

Desirable

• GCSE Grade A to C in Biology
• Qualified to NVQ level 2 in Health and Social Care

Experience

Essential

• Experience of data collection and using tools to measure the impact of services.
• Experience of maintaining filing systems & collating information.
• Proficient using Microsoft Word, Excel and Outlook
• Clinical System Administration

Desirable

• Experience of working directly in a care coordinator role, adult health and social care, learning support or public health / health improvement.
• Experience of working in health, social care and other support roles in direct contact with people, families or carers (in a paid or voluntary capacity).
• Experience of working within multi- professional team environments.
• Experience of supporting people, their families and carers in a related role.
• Experience or training in personalised care and support planning.
• Experience of working with elderly or vulnerable people, complying with best practice and relevant legislation.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Southend Coastal Surgeries

Address

Thorpe Bay Surgery

99 Tyrone Road

Southend-on-sea

SS1 3HD

United Kingdom

Employer's website

https://www.southendcoastalsurgeries.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Key Responsibilities

• Conduct specialist gynaecology consultations within a Tier 2 community service.
• Assess, diagnose, treat, and manage patients presenting with common gynaecological conditions.
• Carry out appropriate clinical procedures in accordance with service protocols.
• Develop and implement management plans and provide patient education and advice.
• Identify patients requiring onward referral to secondary care services.
• Maintain accurate clinical records and documentation.
• Participate in clinical governance, quality improvement, and audit activities.
• Work collaboratively with multidisciplinary teams across primary and secondary care.

The successful candidate will provide assessment and management for patients presenting with:

• Irregular uterine bleeding
• Intermenstrual bleeding
• Primary and secondary amenorrhoea (less complex cases)
• Dysmenorrhoea (mild to moderate)
• Oligomenorrhoea
• Vulval itching and vulval atrophy (mild cases)
• Superficial dyspareunia
• Reduced libido (less complex presentations)

The role will involve undertaking and managing:

• Mirena coil fitting, removal, and replacement for contraception and management of heavy menstrual bleeding
• Difficult cervical smear procedures
• Ring and shelf pessary fitting, removal, and replacement for the conservative management of prolapse

Person Specification

Experience

Essential

• Fully qualified and GMC-registered General Practitioner with a licence to practise.
• Evidence of extended role training and experience in Gynaecology.
• Demonstrable experience managing common gynaecological conditions independently.
• Competence in fitting and removing Mirena coils.
• Competence in pessary fitting and management.
• Experience performing difficult cervical screening procedures.
• Strong communication and interpersonal skills.
• Commitment to patient-centred care and clinical excellence.
• Understanding of clinical governance and safeguarding responsibilities.

Desirable

• Previous experience working within a community gynaecology service or Tier 2 pathway.
• Experience participating in service development, audit, or quality improvement initiatives.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

HealthHarmonie

Address

Abercromby Health Centre

Grove Street

Edge Hill

Liverpool

L7 7HG

United Kingdom

Employer's website

https://www.healthharmonie.com/ (Opens in a new tab)

Job description

Job responsibilities

Helping others improve and turn their lives around there's no better feeling. Its what we do for thousands of people at more than 150 sites across the UK. Be a part of it.

Join Our Team as a Specialist Day Support Worker!

Are you a confident Support Worker driven by a passion for delivering exceptional care in a specialist enhanced support environment?

You'll work 42 hours a weekdays only, making a profound difference in the lives of adults with autism and learning disabilities at Broughton Lodge, a specialist enhanced residential service for individuals who may present challenging behaviours.

At Broughton Lodge, we aim to provide a safe, comfortable and effective environment for those in our care, promoting independence and community integration. On site we have a multi-disciplinary team (MDT) who assist and support us to provide outcome based care and support pathways.

Depending on the individuals level of need, we have 3 different areas within the service offering different levels of support, including support for young men and women leaving an educational provision:

Shift Pattern: Days (8 am - 8 pm)

Week 1: 4 days on, 3 days off

Week 2: 3 days on, 4 days off

Why Choose Cygnet?

• Beyond pension schemes and professional development, we provide perks that enhance your life inside and outside of work

• Enjoy shopping, travel, and leisure discounts, along with healthcare and financial benefits

• Join us for excellent career prospects and the satisfaction of making a daily difference

Your Day-to Day...

• Offer enhanced care with a flexible learning approach

• Deliver specialist support interventions alongside a clinical team

• Provide guidance and emotional support

• Adapt help to individuals specific needs

• Assist with medical and welfare needs

• Report on medical and welfare needs as required

• Safeguard the most vulnerable in society

• Maintain a safe, clean environment for all

You Are...

• Genuinely driven to make a real difference

• An excellent communicator and team player

• Sensitive and intuitive, fostering trust and stimulation

• Passionate about empowering and supporting service user independence

• Eager to enhance your skills in a specialist enhanced care environment with a clear career progression plan

• Ready to contribute to an open, transparent, and expressive staff culture where you lead your team

Why Cygnet? We'll Offer You...

• £13.45 per hour increasing to £13.75 per hour at 3 months and £14.00 per hour at 18 months

• Opportunities for further learning via our excellent apprenticeship scheme

• Flexible working with overtime options

• Regular coaching and appraisal

• Expert supervision and peer support

• Employee discount savings and Cycle to Work scheme

• 24 hours GP helpline

• Discounted Gym membership

• NHS and blue light discount

• Free eye tests

• On site benefits including free meals

• Plus much more

Successful candidates must undergo an enhanced DBS check.

Join Cygnet

Cygnet has been providing high-quality specialist mental health services for over 30 years. Here, you'll have the chance to make a real impact on patients, service users, and their families.

Ready to embark on a rewarding career journey while making a significant impact every day? Apply now and become a vital part of the Cygnet family.

What next?

If you care about making a difference we want to talk to you.

Click the button to apply

Person Specification

General Requirements

Essential

• Please refer to job description above

Desirable

• Please refer to job description above

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Cygnet Health Care

Address

Macclesfield

SK11 0JG

United Kingdom

Employer's website

https://www.cygnethealth.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job summary:

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, both in person and via the telephone.

Job responsibilities:

Administration

• To have a thorough knowledge of all practice procedures
• To work in accordance of written protocols

Reception

• Receiving patients, consulting with members of practice team
• Handing letters/reports/results to patient and checking names and address.
• Be able to cover all reception position as necessary

Appointments

• Process appointment requests for today/future appointments from patients by telephone and in person.
• Deal with visits/requests

Computer

• Registrations of new patients computer data entry and medical records
• Process patients changes of address computer data and medical records (have knowledge of practice area)
• Process repeat prescription requests in accordance with practice guidelines
• Use internal systems and additional patient services, Online, NHS App, System Connect

Telephone

• Have working knowledge of telephone/bleep system, during and after hours
• Clear rooms after surgeries
• Ensure building security have thorough knowledge of doors/windows/alarm
• Any other tasks allocated by managers

Confidentiality:

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
• In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control policy and published procedures. This will include:

• Using personal security systems within the workplace according to practice guidelines
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
• Making effective use of training to update knowledge and skills
• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
• Actively reporting of health and safety hazards and infection hazards immediately when recognised
• Keeping own work areas and general/patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role
• Undertaking periodic infection control training (minimum annually)
• Reporting potential risks identified

Equality and diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/professional development:

The post-holder will participate in any training programme implemented by the practice as part of this employment, with such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Quality:

The post-holder will strive to maintain quality within the practice, and will:

• Alert other team members to issues of quality and risk
• Assess own performance and take accountability for own actions, either directly or under supervision
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
• Work effectively with individuals in other agencies to meet patients needs
• Effectively manage own time, workload and resources

Communication:

The post-holder should recognise the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members
• Communicate effectively with patients and carers
• Recognise peoples needs for alternative methods of communication and respond accordingly

Contribution to the implementation of services:

The post-holder will:

• Apply practice policies, standards and guidance
• Discuss with other members of the team how the policies, standards and guidelines will affect own work
• Participate in audit where appropriate

Own transport and clean driving licence essential. This position is working at both at Reepham & Aylsham Medical Practice.

Person Specification

Qualifications

Essential

• GCSE grade A to C in English
• Customer Service

Desirable

• GCSE grade A to C in English
• Customer Service Qualification

Experience

Desirable

• Experience of working in a call handler or receptionist role
• Administration experience
• Experience of working in a GP practice
• Experience working in a fast paced environment

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Reepham and Aylsham Medical Practice

Address

60 Hungate Street

Aylsham

Norwich

NR11 6AA

United Kingdom

Employer's website

http://www.aylshamandreepham.nhs.uk (Opens in a new tab)

Job description

Job responsibilities

Job responsibilities

The Bookings Administrator will be responsible for providing clerical and administrative support for the Lung Cancer Screening Programme and/or TIC Health private patients. Our day starts at 8am when working as part of a multi-disciplinary team, you will answer incoming calls promptly and professionally. Book appointments across a range of services including:MRI, CT, Ultrasound, X-ray, ECGs, ETTs, Blood tests and GP consultations.

Issue invitations adhering to programme deadlines, be a direct point of contact for patients, including a large volume of telephone calls and provide the nursing/radiography staff with administrative support to ensure onward referrals / outcomes are issued in line with key performance indicators. The role will require a flexible approach, and the candidate will be required to work in a fast-paced environment, delivering to tight deadlines.

Main Duties

Be the first point of contact for all patients

Use the dedicated Patient Admission Systems (PAS) to book appointments and record information as required across multiple platforms.

Record telephone contacts and administrative templates in the PAS in line with service guidelines.

Use appropriate methods of communication to build confidence and credibility of all services with representatives from external agencies and organisations.

Provide key information, advice, and guidance to participants.

Undertake administrative duties in line with the participant administration pathway.

Maintain confidentiality in respect of all patient and staff information in line with Data Protection Act.

To be patient focused when representing the service; ensuring that all patients are given welcoming, supportive, and helpful.

Deal with all calls, enquiries and messages in a professional manner, relaying messages to the wider team and taking appropriate action.

Manage and prioritise own workload.

Work as an effective team member, demonstrate good personal communication skills, and actively promote excellent team and interdisciplinary relationships.

Assist with data collection activities by ensuring records are up to date; maintain accurate, clear, and legible documentation in all legal records in accordance with the Data Protection Act.

Monitor virtual Lung Health Check clinics to ensure full utilisation of appointments.

Organisational Responsibilities

Being aware of and adhere to administrative procedures and protocols relevant to the post.

Observing and adhering to all TIC Health policies and procedures.

Demonstrate TIC Health values and behaviours.

Education and Training

To contribute to and agree a continuing Personal Development Plan.

Ensuring completion of timely Appraisal process with designated line manager.

To attend internal or external courses as agreed within the plan or ad hoc training and development as requested by management.

To attend on-going refresher training within their job role as legislation changes and upgrades to local systems are introduced.

Ensure mandatory training including Information Governance training is maintained within compliance date arranging time with line manager to complete when required.

Participate in departmental meetings and awareness sessions as and when required.

Develop IT skills necessary to support the post.

Person Specification

Qualifications

Essential

• Minimum 5 grade A to C or equivalent including English and Maths

Desirable

• IT user qualification
• word processing qualification

Knowledge and skills

Essential

• Excellent interpersonal, communication and organisational skills Experience of using IT systems and software.
• High degree of accuracy and attention to detail
• Ability to manage confidential matters in a sensitive manner.
• Ability to work under pressure and to deadlines.
• Advanced keyboard skills with speed and accuracy
• Able to work both as a member of the team and on own initiative.
• Ability to prioritise and plan activities and tasks.

Desirable

• Experience of working with databases
• Experience of using a Patient Administration System or similar

Values

Essential

• Ability to adhere to TIC Health Values and Behaviours
• Ability to be flexible and reliable.
• Ability to remain calm, polite, and tactful.
• Ability to always maintain confidentiality particularly in relation to patient-identifiable and personal data / information.
• Commitment to continued personal and educational development.
• Enthusiastic and motivated

Experience

Essential

• Experience of working in an administration role
• Experience of working in a team
• Experience in dealing with the general public
• Good working knowledge of Microsoft Office and general IT literacy
• Excellent communication skills with a confident and friendly telephone manner

Desirable

• Previous NHS experience
• Previous call-centre or healthcare bookings experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

TIC Health

Address

Yate Booking Office

Bristol

BS37 5QX

United Kingdom

Employer's website

https://www.tichealth.co.uk (Opens in a new tab)

Job description

Job responsibilities

This role is fundamental to the delivery of high-quality diagnostic imaging services across TIC Health sites. The post holder will provide safe, effective, and patient-centred imaging by performing MRI and CT examinations in accordance with national standards, departmental protocols, and regulatory requirements.

Key Responsibilities

Perform a wide range of MRI and CT examinations in accordance with departmental protocols and best practice guidelines.

We are looking for candidates who can work flexibly across TIC Health imaging sites, Milton Keynes, Reading, Romford, Solihull, Edgware and Rochdale, travelling to locations to support operational needs and ensure service continuity. - Please state in your application which locations you are able to travel to.

Ensure all imaging examinations are conducted safely and in compliance with IR(ME)R regulations and radiation safety standards.

Prepare and position patients appropriately for MRI and CT procedures while ensuring patient comfort, dignity, and safety.

Screen patients for MRI safety and contraindications, ensuring appropriate safety procedures are followed at all times.

Assess imaging referrals to ensure examinations are appropriate and justified prior to scanning.

Produce high-quality diagnostic images suitable for clinical reporting.

Recognise and escalate urgent or unexpected findings in line with departmental escalation procedures.

Communicate clearly with patients, explaining procedures and providing reassurance where necessary.

Maintain accurate patient records and imaging documentation using RIS/PACS systems.

Ensure imaging equipment is operated safely and maintained in accordance with manufacturer guidance and quality assurance standards.

Participate in quality assurance, audits, and service improvement initiatives.

Support colleagues and contribute to a collaborative team environment across all sites.

Ensure adherence to infection prevention and control policies and maintain a safe clinical environment.

Professional Responsibilities

Maintain registration with the Health and Care Professions Council (HCPC).

Adhere to the HCPC Standards of Conduct, Performance and Ethics.

Ensure compliance with IR(ME)R regulations, radiation protection guidelines, and MRI safety standards.

Engage in continuous professional development (CPD) to maintain and enhance cross-sectional imaging competencies.

Report clinical or non-clinical incidents through the appropriate reporting systems.

Ensure the safety of patients, staff, and visitors across all TIC Health imaging locations.

Work collaboratively with radiologists, clinicians, and healthcare professionals to support efficient patient pathways.

Promote high standards of professional practice and patient care.

Person Specification

Experience

Essential

• Experience performing CT and/or MRI examinations in a clinical imaging environment.
• Ability to work as an autonomous practitioner while contributing to a multidisciplinary team.
• Strong clinical judgement and decision-making skills.
• Excellent communication and patient care skills.
• Experience using Radiology Information Systems (RIS), SEMBLE, CIMAR and PACS.
• Ability to manage workload effectively and work flexibly across multiple sites.

Desirable

• Experience working across multiple imaging sites or mobile imaging services.
• Experience in advanced CT or MRI protocols.
• Understanding of service audits, governance, and quality assurance processes.

Qualifications

Essential

• BSc (Hons) in Diagnostic Radiography or equivalent.
• Registered with the Health and Care Professions Council (HCPC).
• Evidence of ongoing Continuing Professional Development (CPD).

Desirable

• Postgraduate qualification in MRI or CT.
• IR(ME)R practitioner or operator entitlement.
• MRI safety training.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

TIC Health

Address

The Hive

Camrose Avenue

London

Greater London

HA8 6AG

United Kingdom

Employer's website

https://www.tichealth.co.uk (Opens in a new tab)

Job description

Job responsibilities

Manage and maintain staff rotas, ensuring adequate cover across all shifts (MondaySunday).

Liaise with team members to confirm availability and book shifts in line with service needs.

Coordinate last minute changes, sickness cover, and shift swaps efficiently.

Support recruitment activity by assisting with onboarding and shift scheduling for new starters.

Provide occasional support to the Logistics team to ensure all sites and set-ups have the resources, equipment, and information they need to operate smoothly.

Liaise with the Service Department to coordinate activities, share updates, and maintain clear communication across teams.

Communicate clearly with internal teams and external stakeholders regarding rota updates or changes.

Maintain accurate and up to date records of hours worked and shift allocations.

Collaborate effectively with your job share counterpart to ensure seamless handovers and consistent service.

Contribute to process improvements to ensure effective rota management and workforce planning.

Manage the shared Operations inbox, ensuring timely responses and professional communication.

Triage incoming queries to the appropriate teams (logistics, servicing, IT, LCS, bookings).

Support the preparation of weekly operational reports shared with senior management and client partners.

Person Specification

Experience

Essential

• Previous experience in rota administration, scheduling, or workforce planning.
• Strong organisational and time management skills with excellent attention to detail.
• Confident communicator, able to liaise effectively with staff at all levels.
• Proficient in using scheduling systems and Microsoft Office.
• Ability to work both independently and collaboratively in a hybrid environment.

Desirable

• Previous experience in a healthcare or operations administration environment.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

TIC Health

Address

TIC Health

Camrose Avenue

London

Greater London

HA8 6AG

United Kingdom

Employer's website

https://www.tichealth.co.uk (Opens in a new tab)

Job description

Job responsibilities

Duties will include:

Greeting patients and visitors and providing a friendly and professional reception service

Answering telephone and face-to-face enquiries

Supporting patients to access care through the practices appointment and Total Triage systems

Care navigating and signposting patients to the most appropriate clinician, service or support

Booking and managing appointments

Registering new patients and ensuring information is accurately recorded

Receiving and accurately recording messages for clinical and administrative teams

Processing incoming correspondence and clinical documents

Scanning, filing and maintaining accurate electronic patient records

Processing referrals and supporting waiting-list administration

Supporting repeat prescription and medication administration processes where appropriate

Assisting with patient recalls and follow-up

Liaising with hospitals, community services and other healthcare providers

Managing clinical and administrative tasks and email enquiries

Chaperoning clinicians when required

Receiving and handling patient specimens in accordance with practice procedures

Maintaining patient confidentiality at all times

Providing cover across our three sites where required

Undertaking relevant training and keeping mandatory training up to date

The role is varied, and additional administrative duties may be undertaken as required to support the wider practice team.

Person Specification

Experience

Essential

• We are looking for someone who:
• Has excellent communication and customer-service skills
• Is friendly, approachable and able to remain calm under pressure
• Is confident communicating with people from a wide range of backgrounds
• Has good IT and administrative skills
• Is organised and able to prioritise competing demands
• Understands the importance of confidentiality
• Works well independently and as part of a team
• Is flexible and willing to work across our three practice sites
• Has a positive attitude and willingness to learn

Desirable

• Previous experience within general practice, primary care or another healthcare setting
• Previous reception, customer-service or administrative experience
• Experience using clinical systems such as SystmOne.
• Experience of care navigation or signposting

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Jorvik Gillygate

Address

Woolpack House

The Stonebow

York

North Yorkshire

YO1 7NP

United Kingdom

Employer's website

https://www.jorvikgillygatepractice.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

The Medical Director will provide visible, credible and responsive clinical leadership across FedBucks, supporting the delivery of safe, effective and compassionate care across all services.

Executive and Strategic Leadership

Clinical Leadership and Workforce

Service Development and System Leadership

Statutory and Professional Responsibilities

Quality, Compliance and Governance

Financial Responsibilities

Clinical Practice:

The Medical Director is expected to maintain active clinical practice, undertaking a minimum of 52 clinical sessions per annum (equivalent to approximately one programmed activity per week averaged across the year). This will ensure continued clinical credibility, visibility and engagement with frontline services.

Additional clinical sessions may be undertaken subject to service requirements and will be remunerated in accordance with applicable rota arrangements.

Overall Purpose of the Role

The Medical Director will be a visible and influential clinical leader across Buckinghamshire, helping to shape the future of primary, urgent, community and neighbourhood-based care through collaboration, innovation, quality improvement and system leadership. This is an opportunity to influence healthcare delivery at scale whilst improving outcomes for more than 550,000 residents across Buckinghamshire.