Job description

Job responsibilities

Medical Receptionist

Hours:37.5 hours per week, happy to discuss

Salary: £12.80

Job Overview

We are looking to recruit a friendly, enthusiastic, and reliable Receptionist to join our busy team.

This is an excellent opportunity for someone looking to begin a career in general practice. Previous experience working in a GP surgery is essential, we useSystmOne clinical system.

As the first point of contact for our patients, you will play an important role in providing a professional, caring, and efficient service, ensuring patients receive the support and assistance they need.

Main Duties and Responsibilities

• Welcome patients and visitors in a friendly, professional, and compassionate manner.
• Answer telephone calls promptly and deal with patient enquiries courteously and efficiently.
• Book, amend, and cancel appointments using the practice clinical system.
• Receive and process prescription requests in accordance with practice procedures.
• Signpost patients to the most appropriate clinician or service.
• Maintain accurate patient records while ensuring strict confidentiality at all times.
• Carry out general administrative duties including scanning, filing, photocopying, and document management.
• Work closely with GPs, nurses, and the wider practice team to support the smooth running of the practice.
• Help maintain a welcoming, safe, and organised reception environment.
• Knowledge of prescriptions

Person Specification

Experience

Essential

• Essential
• Has excellent communication and interpersonal skills.
• Is friendly, approachable, and enjoys helping people.
• Demonstrates empathy, patience, and professionalism.
• Has good IT skills and is confident using computers.
• Can work calmly and efficiently in a busy environment.
• Is organised, reliable, and able to prioritise workload.
• Has excellent attention to detail and maintains confidentiality.
• Works well both independently and as part of a team.
• Previous experience in reception (gp surgery)
• Experience working with the public.
• Knowledge of NHS services or general practice
• Experience using SystmOne

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Queensview Medical Centre

Address

Queensview Medical Centre

Thornton Road

Northampton

Northamptonshire

NN2 6LS

United Kingdom

Employer's website

https://www.queensviewmedicalcentre.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

JOB SUMMARY

We are looking for a Practice Manager to join our dynamic and highly motivated team delivering excellent healthcare for our NHS Surgery

SSP Healths Managers benefit from our substantial network of back office support functions to allow each to really focus on patient services and lead the local team of doctors, nurses and staff.

You will ideally have some experience in a General Practice setting together with an understanding of the rapidly changing healthcare environment. Applications will also be welcomed from non Primary Care Managers who are able to identify transferable skills that can support our practices and demonstrate an understanding of current demands within Primary Care.

Excellent interpersonal and organisational skills together with proven experience in managing people and monitoring performance targets is required. You must be highly self-motivated, organised and able to motivate your team.

The ideal candidate will have excellent leadership skills, be confident with IT and enjoy working flexibly in a rapidly changing environment.

You will have the aptitude to support practice engagement with the wider health economy as required, such as local Primary Care Networks, local practice manager networks and community care providers, to ensure that we are consistently kept aware of best practice and new developments.

As the biggest provider of GP services in the North West, we are proud to have over 40 practices all rated as Outstanding or Good by CQC.

We offer excellent career progression, the chance to work in an innovative environment and the security of knowing our wider SSP Health team is always there to support you.

Performance Management

Data Validation

Internal/External KPI Monitoring

BQC monitoring

Audits schedules

Assistance with staff recruitment

Staff annual leave overview

Contract Monitoring/Meetings

Enhanced Service Monitoring

List Size Monitoring/Marketing

PPA

Prevalence

Workflow staff rota

Meeting minutes for PM/ Clinical and practice meeting

Management Reporting

PPG Participation meetings and feedback

PCN engagement

Staff monitoring and compliance

HR and recruitment of staff

Job Responsibilities:

The post holder will:

Monitor and assist in the evaluation of performance of the practice team against objectives whilst managing change

Develop and maintain effective communication both within the practice and with relevant outside agencies including the practice website and NHS Choices

Management of Patient Services & Patient Information

IT & Premises Management, H & S (Infrastructure)

KPI/ES/Performance Management/Contract Management

Increase Practice feedback

Monitor patient facing reviews

Assist with audits

Creating good relationships with GP clinical lead and PCN clinical lead

Financial Management

Drive the practice staff recalls to maximise income through Enhanced Services/PPA/Prevalence/QoF

Qof recalls and searches

BQC recalls and searches

Human Resources

Assist were relevant the recruitment and retention of staff and provide a general personnel management service

Oversee rota for staff,

Work in collaboration with multisite and lead on team initiatives

Work in conjunction with the onsite and offsite teams to monitor skill-mix and manage staffing levels

Oversee staff induction and training and ensure that all staff are adequately trained to fulfil their role,

Team net completion and mandatory training compliance of all staff,

Schedule staff appraisal and monitoring systems

Support and mentor staff, both as individuals and as team members

Organisational

Lead meetings, Clinical meetings, prepare agendas and ensure distribution of minutes as necessary/use of SSP Health, Teamnet for repository purposes.

Ensure actions are completed and report back to relevant requestor

Ensure adherence to protocols and procedures

Ensure that practice premises are properly maintained and cleaned and that adequate fire prevention and security systems are in place, report issues to maintenance

Log all areas of compliance on Teamnet

Arrange appropriate maintenance for practice equipment via maintenance

Patient Services

Development and management of patient services including PPG group

Maintain registration policies and monitor patient turnover and capitation

Oversee repeat prescribing systems

Oversee and manage an effective appointments systems

Oversee and/or organise surgery timetables, duty rotas and holiday cover

Routinely monitor and assess practice performance against patient access and demand management targets

Adhere to SSP Healths patient policies and effectively manage patient complaints

Liaise with patient groups, initiate complaint responses

Information Management and Technology

Motivate, support and monitor staff in the use of IT

Monitor data entry and data collection

Ensure that the practice has effective IT data security, back-up, maintenance and disaster recovery plans in place

Maintain the practices page on the companys website and keep NHS Choices, Google and any patient facing sites are completely up to date & ensure staff adhere to the use of the companys extranet

Confidentiality:

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately

In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential

Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, to include:

Using personal security systems within the workplace according to practice guidelines

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks

Making effective use of training to update knowledge and skills

Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards

Reporting potential risks identified.

Demonstrate safeguarding and promoting the welfare of children and adults at risk.

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development:

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development

Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Quality:

The post-holder will strive to maintain quality within the practice, and will:

Alert other team members to issues of quality and risk

Assess own performance and take accountability for own actions, either directly or under supervision

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance

Work effectively with individuals in other agencies to meet patients needs

Effectively manage own time, workload and resources.

Communication:

The post-holder should recognize the importance of effective communication within the team and will strive to:

Communicate effectively with other team members

Communicate effectively with patients and carers

Communicate effectively with all departments within SSP Health

Recognise peoples needs for alternative methods of communication and respond accordingly.

Person Specification

Qualifications

Essential

• GCSE grade A to C in English and Maths
• Previous management experience

Desirable

• Previous experience of Primary care

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

SSP Health

Address

Waters Edge Medical Centre

10-12 Leadsmithy Lane

Middlewich

CW10 9BH

United Kingdom

Employer's website

https://www.ssphealth.com/ (Opens in a new tab)

Job description

Job responsibilities

Patient Registration & Administration

• Process new patient registrations accurately and within agreed Practice timescales.
• Check registration information for completeness and accuracy and follow up missing or unclear information where required.
• Enter and update patient demographic and registration information accurately on Practice clinical and administrative systems.
• Maintain accurate and up-to-date patient records, ensuring information is recorded in the appropriate place.
• Process changes to patient details and other registration-related administration.
• Communicate with patients by telephone, email, text and other approved electronic methods regarding registration and administrative queries.
• Monitor and respond to relevant Practice email inboxes, ensuring correspondence is dealt with professionally and within appropriate timescales.
• Use Microsoft Office applications, including Outlook, Word and Excel, confidently as part of day-to-day duties.
• Accurately input, update, collate and retrieve information using spreadsheets and Practice systems.
• Prioritise and organise own administrative workload, escalating queries or issues appropriately.
• Provide administrative support to the wider Practice team as required.

Reception

• Receive and welcome patients and liaise with members of the Practice team.
• Deal with telephone, face-to-face and electronic enquiries and direct patients to the appropriate service or member of the Practice team.
• Take accurate messages and ensure information is passed to the appropriate person promptly.
• Initiate contact with and respond to requests from patients, colleagues and associated healthcare agencies and providers.
• Communicate clearly, professionally and sensitively with patients, including where patients may be anxious, frustrated or have difficulty understanding information.
• Maintain a professional approach to all written and verbal communication.

General Administration

• Process and distribute paper and electronic correspondence received by the Practice.
• Process outgoing mail, including maintaining appropriate records.
• Undertake computer data entry, data allocation and collation, processing and recording information in accordance with Practice procedures.
• Provide clerical assistance to Practice staff as required, including word/data processing, filing, photocopying and scanning.
• Provide an efficient word-processing service for GPs and health professionals as required, including typing letters and patient referrals accurately.
• Establish and maintain filing and administrative systems so that written and electronic information is easily accessible and secure.
• File patient records and correspondence appropriately within patient medical records.
• Assist with gathering information for QOF, audits and Enhanced Services when required.
• Undertake administrative tasks relating to patient records and document management.
• Provide cover for members of the team during periods of sickness and annual leave.
• Undertake statutory and mandatory training as required.
• Perform any other relevant and reasonable duties requested by the Practice Manager, Business Support Manager or Partners.

Patient Records & Practice Systems

• Scan patient-related documents onto the appropriate medical record, applying appropriate clinical codes in accordance with Practice procedures and guidance.
• Record relevant information regarding the source of documents and ensure information is accurately recorded within the patient record.
• Forward documents to the appropriate clinician or member of the Practice team for review or action.
• Ensure incoming correspondence is scanned and processed within agreed Practice timescales.
• Ensure internal paper documents are added to the correct patient record and subsequently stored or disposed of in accordance with Practice procedures.
• Book, amend and cancel appointments and recalls, ensuring sufficient and accurate information is recorded.
• Monitor the effectiveness of appointment systems and report any problems or required changes.
• Process home visit requests, ensuring all relevant information is accurately recorded and passed to the appropriate person.
• Retrieve, maintain and file patient records and ensure correspondence, reports, results and other information are recorded against the correct patient.
• Ensure patient records are maintained accurately and appropriately in accordance with Practice procedures.
• Process repeat prescriptions in accordance with Practice guidelines.

Consultation Room Preparations

• Clear and re-stock consulting rooms as required.
• Prepare consulting rooms in readiness for each clinical session.
• Check consulting rooms at the end of each session, ensuring they are left tidy, appropriately stocked and secure.

Person Specification

Qualifications

Essential

• GCSE English & Maths 9 - 3
• NVQ level 2 or equivalent business/admin or customer service experience

Desirable

• NVQ Level 3 Business/admin

Experience

Essential

• Previous experience in an administrative, reception or customer service role.
• Experience of using computerised systems and accurate data entry.
• Good IT skills, including Microsoft Outlook, Word and Excel.
• Excellent written and verbal communication skills.

Desirable

• Previous experience working in a GP Practice or healthcare environment.
• Experience of using EMIS, AccuRx or other primary care systems.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Coventry North Primary Care Network

Address

Doctors Surgery

163 Birmingham Road

Allesley

COVENTRY

CV5 9BD

United Kingdom

Employer's website

https://www.parkleysmedicalpractice.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

• Conduct specialist dermatology outpatient clinics.
• Assess, diagnose, and manage a broad range of dermatological conditions.
• Triage and manage referrals in line with agreed clinical pathways.
• Perform dermatology procedures within competence, including skin biopsies, cryotherapy, curettage, and minor surgery where appropriately trained.
• Recognise and manage suspected skin cancers through appropriate referral pathways.
• Maintain accurate clinical records and correspondence.
• Participate in audit, clinical governance, and quality improvement activities.
• Work collaboratively with Consultants, GPs, and multidisciplinary teams to ensure high-quality patient care.

• Full GMC registration with licence to practise.
• Accredited by the British Association of Dermatologists (BAD) as a GP with a Special Interest (GPwSI/GPwSP) and/or a General Practitioner with an Extended Role (GPwER) in Dermatology.

• Inclusion on the GP Register.
• Evidence of extended role training, specialist interest, or significant experience in Dermatology.
• Ability to independently assess and manage dermatology patients.
• Excellent communication, clinical decision-making, and organisational skills.
• Commitment to clinical governance and patient-centred care.

Person Specification

Experience

Essential

• - Full GMC registration with a licence to practise.
• - Inclusion on the GP Register.
• - Accredited by the British Association of Dermatologists (BAD) as a GP with a Special Interest (GPwSI/GPwSP) and/or a General Practitioner with an Extended Role (GPwER) in Dermatology.
• - Evidence of extended role training, specialist interest, and competency in Dermatology.
• - Ability to independently assess, diagnose, and manage dermatology patients in a community setting.
• - Excellent communication, clinical decision-making, and organisational skills.
• - Commitment to clinical governance, patient safety, and delivering high-quality patient-centred care.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

HealthHarmonie

Address

Central Park Medical Centre Victoria Central Hospital Mill Lane Wallasey

WIRRAL

CH44 5UF

United Kingdom

Employer's website

https://www.healthharmonie.com/ (Opens in a new tab)

Job description

Job responsibilities

The duties and responsibilities to be undertaken by members of the patient services team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Operations Manager or Managing Partner, dependent on current and evolving practice workload and staffing levels.

Please see attached Job Description.

Person Specification

Skills

Essential

• Excellent communication skills (Written and Oral) IT & Keyboard skills The ability to follow procedures and work to deadlines Problem solving skills Interpersonal skills Willingness to develop and learn new skills Initiative Planning and organising Performing under pressure Adaptability Team working Self-motivated Flexibility Confidentiality Reliable and good time-keeper

Experience

Essential

• Practical experience of working with others Practical experience of working in a Reception environment Experience of using own initiative Experience of customer service

Desirable

• Practical experience of SystmOne computerised system

Qualifications

Essential

• Good standard of education to GCSE standard or equivalent
• Full UK Driving License

Desirable

• European Computer Driving Licence (ECDL) RSA II Word Processing/Information Technology or equivalent

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Wallingbrook Health Group

Address

Back Lane

Chulmleigh

Devon

EX18 7DL

United Kingdom

Employer's website

https://www.wallingbrook.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Please refer to job description documents for further details.

This job description is neither definitive nor exhaustive. It may be reviewed in the light of changing circumstances following consultation with the post holder. This job description is to be read in conjunction with all current Oxford University Hospitals NHS Foundation Trust policies, procedures & guidelines.

Person Specification

Essential

Essential

• Significant experience within speciality of the recruiting area for the ACP role
• Proven evidence of management ability and leadership skills
• Excellent clinical and practical skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Oxford University Hospitals NHS Foundation Trust

Address

John Radcliffe Hospital

Oxford

OX3 9DU

United Kingdom

Employer's website

https://www.ouh.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

JOB DESCRIPTION

Job Title: Scanning Administrator

Reports To: Office Manager

Job Summary:

To ensure that all incoming and internal patient correspondence is scanned onto the patients medical record.

To be able to locate documents as needed by the clinical and non-clinical staff

To carry out administrative related tasks as delegated by the doctors and non- clinical staff

Duties and Responsibilities

• Sort all incoming patient-related mail.
• Scan patient-related documents onto their medical record using read codes as agreed by the clinical team
• Add any additional information about the source of the document
• Forward the document to the doctor or nurse who initiated the referral or who is most appropriate to receive the information
• Ensure incoming letters are scanned onto the patient record within a 48/72-hour timescale
• Carry out administrative tasks relating to patient records, including filing, document management
• Scan all internal paper documents on to the relevant patients record and then store the documents in line with surgery procedures.
• Action as per agreed procedures electronic documents received directly into EMIS e.g. OOH reports
• Action as per agreed procedures electronic documents received directly into Docman e.g. discharge reports

Confidentiality:

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
• In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health and Safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control policy and published procedures. This will include:

• Using personal security systems within the workplace according to practice guidelines
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
• Making effective use of training to update knowledge and skills
• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way, free from hazards
• Actively reporting health and safety hazards and infection hazards immediately when recognised
• Keeping own work areas and general/patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role
• Undertaking periodic infection control training (minimum annually)
• Reporting potential risks identified

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development:

The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Quality:

The post-holder will strive to maintain quality within the Practice, and will:

• Alert other team members to issues of quality and risk
• Assess own performance and take accountability for own actions, either directly or under supervision
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
• Work effectively with individuals in other agencies to meet patients needs
• Effectively manage own time, workload and resources

Communication:

The post-holder should recognize the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members
• Communicate effectively with patients and carers
• Recognize peoples needs for alternative methods of communication and respond accordingly

Contribution to the Implementation of Services:

The post-holder will:

• Apply Practice policies, standards and guidance
• Discuss with other members of the team how the policies, standards and guidelines will affect own work
• Participate in audit where appropriate

Person Specification

Qualifications

Essential

• Good standard of general education including GCSE grade A-C in English and Maths (or equivalent)

Qualities / Attributes

Essential

• Team player
• Able to work under pressure

Experience

Essential

• Experience of Microsoft Office software

Desirable

• Previous experience working within a GP practice, NHS or healthcare environment.
• Experience of using EMIS Web.
• Experience of using Docman.
• Knowledge of clinical correspondence and patient records management.

Knowledge and Skills

Essential

• Excellent organisational and administrative skills.
• High level of accuracy and attention to detail.
• Good IT and keyboard skills.
• Ability to prioritise workload and work independently.
• Excellent communication and teamwork skills.
• Understanding of the importance of patient confidentiality.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Shawbirch Medical Centre

Address

Shawbirch Medical Centre

Brandon Avenue

Admaston

Shropshire

TF5 0DU

United Kingdom

Employer's website

https://www.shawbirchmedicalcentre.nhs.uk (Opens in a new tab)

Job description

Job responsibilities

The post holder will be responsible for ensuring the delivery of safe and effective clinical care to the UTC patients and the practice population.

This will be achieved by providing clinical and managerial leadership to the Urgent Care Practitioners and other staff involved in clinical care within the Urgent Treatment Centre and practice.

The post holder will work closely with the GPs and management team to deliver the practice priorities.

The post holder will represent Faversham Medical Group at various fora including, UTC clinical & network meetings as necessary.

Job responsibilities

Clinical;

Oversee safe and effective delivery of clinical careLead on and undertake relevant audits, including prescribing and PGD audits

Lead on and undertake relevant audits, including prescribing and PGD audits

Lead and participate in reviews of clinical safety and significant incidents issues

Manage implementation of any changes recommended from incident reviews and learning events

Manage and participate in continuous clinical improvement initiatives

Participate in vaccination programmes as appropriate/required

Oversee the process of the monitoring of emergency equipment, sharps bins, vaccine fridge and stock

Work with the Infection Control Lead to ensure all standards are met

Work with the management team and lead on development of current and new services relevant to the UTC and practice

Data/quality;

Work with the management/administration team on the recording and attainment of QOF standards

Work with the management/administration team on the achievement of Enhanced Services relevant to the Urgent Care Practitioners team

Ensure Patient Group Directives (PGDs) are read, signed and used appropriately

Take part in the development of PGDs as required

Undertake and lead on prescribing and other clinically relevant audits for the clinical team

Keep up to date with CQC requirements and inform the Urgent Care Practitioners team of any changes as relevant

Ensure an adequate system of peer review/clinical audit is undertaken within the team to monitor and maintain clinical standards

Create and submit quality and contractual compliance reports required by commissioners

Human Resources;

Manage Urgent Care Practitioners rota and to maintain adequate staffing levels

Carry out the Urgent Care Practitioners teams annual appraisals and reviews, including 6 monthly reviews

Review and approve training requests from the UCP team in collaboration with the management team and GP lead for HR

Identify training requirements within the Urgent Care Practitioners team

Carry out back to work interviews after episodes of sick leave

Deal with requests for annual leave/TOIL/time off for other reasons, authorising or rejecting any requests in line with the Staff Handbook and in discussion with the HR Manager as appropriate.

Sign off overtime requests

Deal with change of hours requests in conjunction with the Business and HR Managers

Carry out exit interviews with the HR Manager

Deal with general day-to-day queries from members of the UTC team

Take part in UCP/UTC meetings

Responsible for cross line management when another line manager is absent.

Confidentiality:

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately

In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential

Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & safety:

The post-holder will implement and lead on a full range of promotion and management their own and others health and safety and infection control as defined in the practice Health & Safety policy, the practice Health & Safety manual, and the practice Infection Control policy and published procedures. This will include (but will not be limited to):

Using personal security systems within the workplace according to practice guidelines

Awareness of national standards of infection control and cleanliness and regulatory / contractual / professional requirements, and good practice guidelines

Responsible for the correct and safe management of the specimens process including collection, labelling, handling, use of correct and clean containers, storage and transport arrangements

Management and maintenance of Personal Protective Equipment (PPE) for the practice including provision, ordering, availability and ongoing correct usage by staff

Responsible for hand hygiene across the practice

Ownership of infection control and clinically based patient care protocols, and implementation of those protocols across the practice

Active observation of current working practices across the practice in relation to infection control, cleanliness and related activities, ensuring that procedures are followed and weaknesses / training needs are identified, escalating issues as appropriate

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks across clinical and patient process

Making effective use of training to update knowledge and skills, and initiate and manage the training of others across the full range of infection control and patient processes

Monitoring practice facilities and equipment in relation to infection control, ensuring that provision of hand cleansing facilities, wipes etc are sufficient to ensure a good clinical working environment. Lack of facilities to be escalated as appropriate

Safe management of sharps procedures including training, use, storage and disposal

Using appropriate infection control procedures, maintaining work areas in a tidy, clean and sterile, and safe way, free from hazards. Initiation of remedial / corrective action where needed or escalation to responsible management

Actively identifying, reporting, and correction of health and safety hazards and infection hazards immediately when recognised

Keeping own work areas and general / patient areas generally clean, sterile, identifying issues and hazards / risks in relation to other work areas within the business, and assuming responsibility in the maintenance of general standards of cleanliness across the business in consultation (where appropriate) with other sector managers

Undertaking periodic infection control training (minimum twice annually)

Routine management of own team / team areas, and maintenance of work space standards

Waste management including collection, handling, segregation, container management, storage and collection

Spillage control procedures, management and training

Decontamination control procedures, management and training, and equipment maintenance

Safeguarding:

It is the responsibility of all staff at Faversham Medical Practice to;

Safeguard and promote the welfare of children and vulnerable adults

Ensure their safeguarding adults and safeguarding children training is up to date at the level appropriate to their role

Ensure the safeguarding policies and procedures in place within the Practice are adhered to during employment

Equality and diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights

Personal/Professional development:

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development

Quality:

The post-holder will strive to maintain quality within the practice, and will:

Alert other team members to issues of quality and risk

Assess own performance and take accountability for own actions, either directly or under supervision

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance

Some items have been removed or shortened, please consult the full job description attached.

This job description provides an outline of the main responsibilities associated with the role but is not exhaustive. The range of activities and areas of responsibility will evolve over time. The content of this job description will therefore be subject to regular review and amendment in line with any resulting change in the need to fulfil and meet the organisations needs.

Person Specification

Experience

Essential

• Excellent Communication skills written and verbal.
• Excellent clinical decision-making skills.
• Excellent organisational and time management skills in urgent care setting.
• Over 6 months experience in a management role.
• Ability to clear workload by the end of each shift.
• Knowledge of & Ability to assist in complex HR processes such as grievance process, disciplinary, dismissal etc.

Desirable

• Experience in dealing with time off requests.
• Experience in overseeing stock control.

IT Skills

Essential

• Very Good IT skills.
• Experience of urgent care or GP practice based clinical system.
• Experience of Microsoft Office software.

Desirable

• Experience of EMIS clinical system.

Qualities/Attributes

Essential

• Ability to demonstrate enthusiasm to develop own and surrounding teams clinical skills.
• An understanding, acceptance and adherence to the need for strict confidentiality, ensuring this is followed by all staff working in the UTC.
• Ability to use own judgement, resourcefulness and common sense.
• Ability to work without direct supervision and determine own workload priorities.
• Ability to work as part of an integrated multi-skilled team.
• Pleasant and articulate.
• Ability to work under pressure.
• Ability to work in a changing environment.
• Ability to use own initiative.
• Empathetic and caring approach to patients.
• Suitability for working with children.
• Ability and skills to manage and motivating staff

Desirable

• Experience in developing and implementing new services
• Experience of working with external organisations

Other

Essential

• Willingness and ability to work weekends and bank holidays.
• Full driving licence.
• Flexibility of working hours/ability to help cover shifts.

Qualifications

Essential

• NMC/HCPC/GPHC Registration.
• A demonstrable commitment to professional development.
• Minor injuries qualification.
• Minor illness qualification.

Desirable

• Educated to masters degree level in advanced clinical practice or working towards.
• Independent prescriber.
• Ability to plaster.
• Red dot qualification.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Faversham Medical Practice

Address

Faversham Health Centre

Bank Street

Faversham

Kent

ME13 8QR

United Kingdom

Employer's website

https://www.favershammedicalpractice.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

• To provide technical advice to clinical staffs.
• Together with Senior staff help ensure compliance with all policies as required by regulatory directives, accreditation bodies and local management.
• Utilise the laboratory LIMS, Q-Pulse quality monitoring system and other application software according to authorised protocols including assisting in computer data entry in all areas of the laboratory, document review, non-conformance review and quality assurance processes.
• Communicate efficiently, courteously and with clarity at all times, whether face to face, telephone or electronic methods referring enquiries to senior staff where appropriate. Matters being communicated may include complex information and/or results.
• Attend and participate positively in laboratory and other meetings as directed by Laboratory senior staff.
• Demonstrate on going competency against training plans and participate positively in CPD (continuous professional development) activities.

For further details please see the attached JD.

Person Specification

Qualifications

Essential

• BSc (Hons) IBMS accredited degree or equivalent
• HCPC State registration as a Biomedical Scientist
• Specialist portfolio in relevant discipline (if HCPC Registration via IBMS Portfolio route) or equivalent experience

Desirable

• IBMS membership
• Willing to work towards a higher degree or management qualification

Experience

Essential

• Advanced working knowledge of Biomedical techniques and practices
• Significant demonstrable broad-based discipline specific practical experience

Skills & Knowledge

Essential

• Able to work independently, implements and proposes changes to procedures for own work area. May be a lead specialist.
• Ability to communicate complex technical information accurately verbally, written and electronically
• Ability to analyse and technically interpret complex test results
• Good understanding of Quality Management System with reference to ISO/UKAS

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Integrated Pathology Partnerships Limited

Address

Southwest Pathology Services

Lisieux Way

Taunton

TA1 2LB

United Kingdom

Employer's website

https://synlab.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Work as part of a multi-disciplinary team in a patient facing role to clinically assess and treat patients using their expert knowledge of medicines for specific disease areas

Be a prescriber, or completing training to become a prescriber, and work with and alongside the general practice team

Be responsible for the care management of patients with chronic diseases and undertake clinical medication reviews to proactively manage people with complex polypharmacy, especially the elderly, people in care homes, those with multiple co-morbidities (in particular frailty, COPD and asthma) and people with learning disabilities or autism (through STOMP the Stop Over Medication Programme)

Provide specialist expertise in the use of medicines whilst helping to address both the public health and social care needs of patients at the PCNs practice(s) and to help in tackling inequalities

Provide leadership on person-centred medicines optimisation (including ensuring prescribers in the organisation conserve antibiotics in line with local antimicrobial stewardship guidance) and quality improvement, whilst contributing to the quality and outcomes framework and enhanced services

Through structured medication reviews, support patients to take their medications to get the best from them, reduce waste and promote self-care

Have a leadership role in supporting further integration of general practice with the wider healthcare teams (including community and hospital pharmacy) to help improve patient outcomes, ensure better access to healthcare and help manage general practice workload

Develop relationships and work closely with other pharmacy professionals across PCNs and the wider health and social care system

Take a central role in the clinical aspects of shared care protocols, clinical research with medicines, liaison with specialist pharmacists (including mental health and reduction of inappropriate antipsychotic use in people with learning difficulties), liaison with community pharmacists and anticoagulation

Be part of a professional clinical network and have access to appropriate clinical supervision. Appropriate clinical supervision means:

Each clinical pharmacist must receive a minimum of one supervision session per month by a senior clinical pharmacist

The senior clinical pharmacist must receive a minimum of one supervision session every three months by a GP clinical supervisor

Each clinical pharmacist will have access to an assigned GP clinical supervisor for support and development

A ratio of one senior clinical pharmacist to no more than five junior clinical pharmacists, with appropriate peer support and supervision in place.

To act as the PCN point of contact for all medicine related matters, establishing positive working relationships

To liaise with the practices and, where practicable, to standardise the medicines management process across the PCN

To consult patients within defined levels of competence and independently prescribe acute and repeat medication

To receive referrals and directed patients from triage services and other clinicians

To receive and resolve medicines queries from patients and other staff

To provide medication review services for patients in the practice and during domiciliary visits to the local nursing home

To manage a caseload of complex patients

To manage a therapeutic drug monitoring system and the recall of patients taking high risk drugs, i.e., anticoagulants, anticonvulsants and DMARDs etc.

To deliver long term conditions clinics and home visits particularly for patients with complicated medication regimes and prescribe accordingly

To provide pharmaceutical consultations to patients with long term conditions as an integral part of the multi-disciplinary team

To review medications for newly registered patients

To improve patient and carer understanding of confidence in and compliance with their medication

To encourage cost-effective prescribing throughout the PCN

To liaise with practices and implement and embed a robust repeat prescribing system for use across all practices

To provide advice and answer medication related queries from patients and staff

To organise and oversee the PCNs medicines optimisation systems including the repeat prescribing and medication review systems

To improve the quality and effectiveness of prescribing through clinical audit and education to improve performance against NICE standards and clinical and prescribing guidance

To develop yourself and the role through participation in clinical supervision, training and service redesign activities

To ensure appropriate supervision of safe storage, rotation and disposal of vaccines and drugs. To apply infection-control measures within the practice according to local and national guidelines

To provide subject matter expertise on medication monitoring, implementing and embedding a system

To support clinicians with the management of patients suffering from drug and alcohol dependencies

To actively signpost patients to the correct healthcare professional

To manage a caseload of complex patients and potential care institutions and to provide advice for the GP management of more complex patients or areas such as addictive behaviours, severe mental illness or end of life care

To review the latest guidance ensuring the organisation conforms to NICE, CQC etc.

To provide targeted support and proactive reviews for vulnerable, complex patients and those at risk of admission and re-admission to secondary care

To handle prescription queries and requests directly

To provide proactive leadership on medicines and prescribing systems to the PCN multidisciplinary team, patients and their carers

To support in the delivery of enhanced services and other service requirements on behalf of the PCN

To participate in the management of patient complaints when requested to do so and participate in the identification of any necessary learning brought about through clinical incidents and near-miss events

To undertake all mandatory training and induction programmes

To contribute to and embrace the spectrum of clinical governance

To attend a formal appraisal with your manager at least every 12 months. Once a performance/training objective has been set, progress will be reviewed on a regular basis so that new objectives can be agreed

To contribute to public health campaigns (e.g., COVID-19 or flu clinics) through advice or direct care

To maintain a clean, tidy, effective working area at all times.

In addition to the primary responsibilities, the Clinical Pharmacist may be requested to:

Support delivery of QOF, incentive schemes, QIPP and other quality or cost effectiveness initiatives

Agree and review prescribing formularies and protocols and monitor compliance levels

Improve the data quality of medicines records and linking to conditions

Deliver training, mentoring and guidance to other clinicians and staff on medicine issues

Working in partnership with pharmacists and clinicians in hospital(s), improve the safety and quality of prescribing after discharge from hospital admissions and attendance

Provide leadership and support to prescription administrative/dispensary staff

Produce pharmacy/prescribing newsletters or bulletins on a quarterly basis

Develop a specialist area of interest

Work with community pharmacists, hospital pharmacists and other stakeholders in the medicines supply chain to improve patient experience and manage incidents

Support virtual and remote models of consultation and support including e-consultations, remote medication review and telehealth and telemedicine

Undertake any tasks consistent with the level of the post and the scope of the role, ensuring that work is delivered in a timely and effective manner

Duties may vary from time to time without changing the general character of the post or the level of responsibility

Person Specification

Qualifications

Essential

• GPhC registered pharmacist

Desirable

• Hold or be working towards an GPhC independent prescribing qualification
• Minor ailments certification
• Membership of the Royal Pharmaceutical Society
• Working towards faculty membership of the Royal Pharmaceutical Society
• Medicines Management qualification
• MUR and repeat dispensing certification
• CPPE

Additional Criteria

Essential

• Ability to communicate complex and sensitive information effectively with people at all levels by telephone, email and face to face
• Excellent interpersonal, influencing and negotiation skills organisation skills with the ability to constructively challenge the view and practices of managers and clinicians
• Knowledge of IT systems, including ability to use word processing skills, emails and the internet to create simple plans and reports
• Clear, polite telephone manner
• Ability to promote best practice regarding all pharmaceutical matters
• Effective time management (planning and organising)
• Demonstrate personal accountability, emotional resilience and work well under pressure
• Ability to follow legal, ethical, professional and organisational policies/procedures and codes of conduct
• Ability to use own initiative, discretion and sensitivity
• Able to get along with people from all backgrounds and communities, respecting lifestyles and diversity
• Flexible and cooperative
• Ability to identify risk and assess/manage risk when working with individuals
• Sensitive and empathetic in distressing situations
• Able to provide leadership and to finish work tasks
• Problem solving and analytical skills
• Ability to maintain confidentiality
• Knowledge of and ability to work to policies and procedures, including confidentiality, safeguarding, lone working, information governance and health and safety
• Flexibility to work outside of core office hours
• Disclosure Barring Service (DBS) check
• Evidence of continuing professional development
• Access to own transport and ability to travel across the locality on a regular basis, including to visit people in their own home

Desirable

• Ability to plan, manage, monitor, advise and review general medicine optimisation issues in core areas for long term condition
• Good clinical system IT knowledge of EMIS/SystmOne/Vision

Experience

Essential

• An appreciation of the nature of GPs and general practice and the nature of primary care prescribing, concepts of rational prescribing and strategies for improving prescribing
• Experience and an awareness of common acute and chronic conditions that are likely to be seen in general practice
• An appreciation of the new NHS landscape including the relationships between individual practices, PCNs and the commissioners

Desirable

• Minimum of two years working as a pharmacist demonstrated within a practice portfolio
• Experience in managing pharmacy services in primary care
• In-depth therapeutic and clinical knowledge and understanding of the principles of evidence-based healthcare
• Understanding of the mentorship process
• Broad knowledge of general practice

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

The Village Surgery

Address

Dudley Lane

Cramlington

Northumberland

NE23 6US

United Kingdom

Employer's website

https://www.the-village-surgery.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job Description

Clinical Pharmacist / Independent Prescriber

Job Summary

St. Georges Medical Centre is seeking an experienced Clinical Pharmacist who is a qualified Independent Prescriber to join our multidisciplinary primary care team.

The post holder will work closely with GPs, nurses, HCAs, pharmacists and other members of the practice team to provide high-quality, safe and effective medicines management and clinical care.

The role will include managing patients with long-term conditions, undertaking structured medication reviews, medicines optimisation and independent prescribing within the post holders clinical competence.

We are particularly interested in appointing a pharmacist with experience or a strong clinical interest in diabetes, who can contribute to the management and optimisation of treatment for patients with Type 2 diabetes and other associated long-term conditions.

Main Duties and Responsibilities

The post holder will: -

• Undertake patient-facing clinical medication reviews and Structured Medication Reviews.
• Independently prescribe, amend and discontinue medication within their recognised scope of competence.
• Manage patients with long-term conditions in accordance with evidence-based guidance and agreed practice protocols.
• Provide particular support for the management of patients with diabetes, including medication reviews, treatment optimisation, monitoring and appropriate follow-up.
• Review patients taking multiple medications and identify opportunities to reduce inappropriate polypharmacy.
• Review patients with complex medication regimes and those at increased risk of medicines-related harm.
• Support the practice in achieving high standards of prescribing quality and medicines safety.
• Review medication following hospital admission, outpatient appointments and other transitions of care.
• Undertake medication reconciliation following hospital discharge.
• Identify and resolve prescribing discrepancies and medicines-related problems.
• Provide advice and support to GPs, nurses and other members of the clinical team on medicines-related matters.
• Support repeat prescribing processes and deal with appropriate medication queries from patients and healthcare professionals.
• Review monitoring requirements for medicines and ensure appropriate investigations and follow-up are undertaken.
• Support patients in understanding their medicines and encourage adherence and shared decision-making.
• Refer patients appropriately to GPs or other healthcare professionals where issues fall outside the pharmacists clinical competence.

Diabetes and Long-Term Condition Management

The successful candidate will be encouraged to take an active role in the care of patients with diabetes.

Depending on experience and competence, this may include:-

• Reviewing patients with Type 2 diabetes.
• Optimising oral and injectable diabetic medication.
• Reviewing cardiovascular and renal risk factors associated with diabetes.
• Monitoring medication effectiveness, side effects and adherence.
• Supporting achievement of individualised HbA1c and other treatment targets.
• Reviewing blood results and other clinical monitoring.
• Supporting patients with lifestyle and medicines-related education.
• Working collaboratively with GPs, nurses and other clinicians in the management of more complex patients.
• Supporting the practice in meeting relevant QOF and locally commissioned diabetes indicators.

The post holder must work within their own professional competence and refer appropriately where specialist or medical input is required.

Medicines Optimisation and Prescribing

The post holder will: -

• Promote safe, effective and cost-effective prescribing.
• Apply national and local prescribing guidance where appropriate.
• Support implementation of medicines alerts, safety communications and prescribing guidance.
• Identify patients who may benefit from changes to medication or additional monitoring.
• Support appropriate antimicrobial stewardship.
• Review high-risk medications and associated monitoring.
• Contribute to initiatives designed to improve prescribing quality and reduce medicines-related harm.
• Work with community pharmacies, secondary care providers and other healthcare professionals to resolve medicines-related issues.

Quality and Clinical Governance

The post holder will: -

• Contribute to the achievement of QOF and other contractual or locally commissioned clinical targets.
• Participate in clinical audits and quality-improvement work.
• Maintain accurate, contemporaneous clinical records using the practice clinical system.
• Work in accordance with practice policies, clinical protocols and information-governance requirements.
• Report and contribute to the investigation of significant events, prescribing errors and patient-safety incidents where appropriate.
• Participate in clinical meetings and multidisciplinary discussions as required.
• Maintain appropriate professional registration and fulfil continuing professional development requirements.

Communication and Teamworking

The post holder will: -

• Work as an integral member of the practice multidisciplinary team.
• Communicate effectively with patients, carers and healthcare professionals.
• Provide clear explanations to patients regarding medication changes, benefits, risks and monitoring.
• Work collaboratively with GPs, nurses, HCAs, pharmacists, administrative staff, community pharmacists and secondary care teams.
• Develop effective working relationships across the practice and wider Primary Care Network.

Professional Responsibilities

The post holder must: -

• Be registered with the General Pharmaceutical Council (GPhC).
• Hold a recognised Independent Prescribing qualification.
• Practise in accordance with GPhC professional standards.
• Work within their individual scope of competence and seek appropriate support when required.
• Maintain appropriate professional indemnity arrangements.
• Maintain continuing professional development relevant to the role.
• Demonstrate a commitment to evidence-based practice and continuous improvement.

Confidentiality

The post holder will have access to confidential information relating to patients, their carers, practice staff and other healthcare organisations.

All information must be treated in the strictest confidence and managed in accordance with data protection legislation, NHS information-governance requirements and practice policies.

Safeguarding

The post holder must be aware of their responsibilities in relation to safeguarding children and vulnerable adults and must undertake appropriate safeguarding training in accordance with their role.

Health and Safety

The post holder is required to comply with the practices health and safety policies and take reasonable care for their own health and safety and that of colleagues, patients and visitors.

Equality, Diversity and Inclusion

St. Georges Medical Centre is committed to equality of opportunity and to providing an inclusive working environment. The post holder is expected to treat patients, colleagues and visitors with dignity and respect at all times.

Flexibility

This job description is intended to provide an outline of the main responsibilities of the post and is not exhaustive. Duties may develop over time in response to changes within the practice, primary care and the wider NHS.

Any significant changes will be discussed with the post holder.

Person Specification

Qualifications

Essential

• Masters degree in Pharmacy (MPharm) or equivalent
• Current registration with the General Pharmaceutical Council (GPhC)
• Qualified Independent Prescriber
• Evidence of relevant continuing professional development

Desirable

• Postgraduate qualification in clinical pharmacy, primary care, diabetes or a related area
• Additional recognised qualification or training in diabetes management

Experience

Essential

• Significant post-registration experience as a pharmacist
• Experience of undertaking clinical medication reviews
• Experience of medicines optimisation and managing complex medication regimes
• Experience of independent prescribing within own scope of competence
• Experience of managing patients with long-term conditions

Desirable

• Experience working in General Practice or Primary Care
• Experience of managing patients with Type 2 diabetes
• Experience of optimising diabetes medication, including newer therapies
• Experience of Structured Medication Reviews
• Experience of polypharmacy and high-risk medication reviews
• Experience of working as part of a multidisciplinary primary care team
• Experience of QOF and other primary care clinical targets

Clinical Knowledge and Skills

Essential

• Strong knowledge of medicines, prescribing and medicines optimisation
• Ability to assess patients and make appropriate evidence-based prescribing decisions
• Ability to recognise the limits of own clinical competence and refer appropriately
• Good understanding of medication monitoring requirements and medicines safety
• Ability to interpret relevant clinical information and blood-test results
• Good understanding of the management of common long-term conditions
• Knowledge of local and national prescribing guidance
• Understanding of antimicrobial stewardship

Desirable

• Strong knowledge and practical experience of diabetes management
• Knowledge of current guidance relating to Type 2 diabetes
• Understanding of cardiovascular and renal risk management in patients with diabetes

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

St. George's Medical Centre

Address

7 Sunningfields Road

London

NW4 4QR

United Kingdom

Employer's website

https://www.stgeorgesmc.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

As a GP you will respond to medical problems presented by patients including diagnosis, investigation, treatment and referral as appropriate in line with guidelines and pathways. Including prescribing for patients, regularly review medications and monitor repeat prescriptions.

You will;

Provide medical leadership and expert advice, regarding medical and primary care issues to the wider healthcare team; engaging with the Practice Plus Group wellbeing approach

Deliver effective patient care developing high levels of communication with patients; identifying and utilising evidence based best practice through benchmarking and clinical guidelines. Undertaking appropriate clinical audit to improve clinical outcomes

Inspire and develop positive collaborative working relationships across the multidisciplinary team; working with the wider team to ensure effective clinical governance is incorporated into day to day practice

Promote multidisciplinary discussions around complex case management, ensuring systems and processes in place for managing results, letters, and tasks. Undertake clinical risk assessments and implement management strategies for risks

Share and disseminate acquired knowledge with all team members through development sessions and clinical governance meetings or clinical case reviews

Person Specification

Qualifications

Essential

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Desirable

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Experience

Essential

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Desirable

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Additional Criteria

Essential

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Desirable

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Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Practice Plus Group - Health in Justice

Address

HMP Full Sutton

Full Sutton

York

Yorkshire

YO41 1PS

United Kingdom

Employer's website

https://practiceplushij.com/ (Opens in a new tab)

Job description

Job responsibilities

To be responsible for undertaking a wide range of reception and administrative duties and the provision of general support to the multidisciplinary team. Duties include, greeting, and directing patients, patient registration, booking appointments, processing of information (electronic and hard copy) and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages, and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service provider

Job responsibilities (including but not limited to):

• Maintaining and monitoring the practice appointment system
• Process triage and telephone requests for appointments.
• Book all nursing appointments.
• Answer incoming phone calls, transferring calls or dealing with the callers request appropriately.
• Signpost patients to the correct service when care navigating.
• Booking appointments for patients and external agencies as required
• Process incoming and outgoing emails.
• Initiating contact with and responding to, requests from patients, team members and external agencies
• Process repeats prescriptions, ensuring they are processed accurately and efficiently.
• Photocopy documentation as required.
• File and store records as required.
• Data entry of new and temporary registrations and relevant patient information as required.
• Input data into the patients healthcare records as necessary.
• Scanning of patient related documentation and attaching scanned documents to patients healthcare records.
• Accept payment for private medical work.
• Manage all queries (including administrative queries) as necessary in an efficient manner.
• Accept deliveries from couriers.
• Ensure the pathology samples are collected.
• Maintain a clean, tidy, effective working area at all times.
• Support all clinical staff with general tasks as requested.

Confidentiality:

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.

Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Person Specification

Qualifications

Essential

• GCSE grade A to C in English and Maths
• Basic IT skills
• Previous experience as a GP receptionist or in a similar medical setting

Desirable

• experience using EMIS Web clinical system

Experience

Essential

• GCSE grade A - C in Maths and English
• Experience of working as a GP receptionist or similar medical setting

Desirable

• Experience using EMIS Web clinical system

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Limes Medical Centre

Address

8-12 Hodge Road

Worsley

Manchester

M28 3AT

United Kingdom

Employer's website

https://www.thelimesmc.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

The following are the core responsibilities of the workflow administrator. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload.

To read, scan, code and action all documentation coming into the Practice in relation to patients in line with the set protocol for document management.

a. To ensure actions are completed by clinicians in a timely manner and to escalate to the Admin Manager where appropriate

b. To arrange further appointments or tests as required (and within the post holders remit) that are specified from either the documentation or requested by the clinician.

c. To report any significant events that occur in relation to document management and participate in any associated learning from incidents.

d. To attend any training required to maintain effective performance in this role.

e. Undertake a broad spectrum of administrative duties commensurate with the role

f. Process incoming and outgoing mail

g. File and store records as required

h. Photocopy documentation as required

i. Process changes to patient registration, deduction of record and new patient registration

j. Input data into the patients healthcare records as necessary

k. Answer incoming phone calls, transferring calls or dealing with the callers requests appropriately

l. Assist with total triage administration

m. Be an integral part of the general practice team

n. Be aware of duties and responsibilities regarding current legislation and adhere to practice policies and procedures on safeguarding adults and safeguarding children

o. Support in the delivery of enhanced services and other service requirements

p. Undertake all mandatory training and induction programmes

q. Contribute to and embrace the spectrum of clinical governance

r. Maintain a clean, tidy, effective working area at all times

s. Attend a formal appraisal with their manager at least every 12 months. Once a performance/training objective has been set, progress will be reviewed on a regular basis so that new objectives can be agreed

t. Any other duties requested by the management or Partners that are deemed reasonable and within the capabilities of the post holder.

Person Specification

Experience

Essential

• Experience of administrative duties

Desirable

• Experience of working with the general public
• Experience of working in a health care setting

Qualifications

Essential

• Educated to GCSE level or equivalent

Desirable

• GCSE Mathematics & English (C or above)
• NVQ Level 2 in Health and Social Care

Skills

Essential

• Excellent communication skills (written and oral)
• Strong IT skills
• Clear, polite telephone manner
• Competent in the use of Office and Outlook
• Effective time management (Planning & Organising)
• Ability to work as a team member and autonomously
• Good interpersonal skills
• Problem solving & analytical skills
• Ability to follow policy and procedure

Desirable

• EMIS / Docman user skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Buxted Medical Centre

Address

Framfield Road

Buxted

East Sussex

TN22 5FD

United Kingdom

Employer's website

https://www.buxtedandeasthoathlymedicalcentres.co.uk (Opens in a new tab)

Job description

Job responsibilities

Lead GPs continue to work clinically while also acting as the senior clinical leader on site.

You will:

• Lead and line manage the GP team at your allocated practice
• Support newly qualified and transitioning GPs
• Provide clinical leadership and escalation support to all clinicians on site
• Act as the clinical safeguarding lead on site
• Be a senior clinical presence for in-person patient complaints
• Work alongside AHP Leads, who retain line management responsibility for their teams

A key part of the role is improving how clinical decisions affect demand and workload.

You will lead the team to:

• Reduce unnecessary GP-booked follow-ups
• Improve first-time resolution where clinically appropriate
• Reduce avoidable cancelled clinics caused by absence or poor planning
• Improve consistency in clinical decision-making and safety-netting

You are not responsible for appointment scheduling or operational rostering.

You are responsible for clinical standards, behaviours, and reliability.

How we work

Penrose Health is not a traditional GP partnership.

• Partners lead clinically across the group
• A Central Management Team runs the operations
• Clinicians are supported by HR, Clinical Admin, Welcome Teams, and cross-group AHP Leads

This structure allows Lead GPs to focus on patients, team leadership, safeguarding, and quality improvement, supported by experienced operational colleagues.

Person Specification

Professional registration & qualifications

Essential

• Qualified GP with a minimum of 2 years post-CCT experience
• GMC registered with a licence to practise
• Registered on the NHS Performers List

Leadership & management capability

Essential

• Experience supporting or influencing other clinicians
• Confidence addressing challenge and performance concerns
• Willingness to take responsibility for standards and outcomes

Working style & behaviours

Essential

• Strong time management and prioritisation
• Able to protect leadership time
• Calm, credible, and professional
• Collaborative and relationship-focused

Systems & governance

Essential

• Comfortable using EMIS and clinical systems
• Understanding of clinical governance and audit

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Penrose Health

Address

Nightingale Surgery

London

London

SE12 8NP

United Kingdom

Employer's website

https://www.penrosehealth.co.uk/ (Opens in a new tab)