Job description

Job responsibilities

Clinical responsibilities

Assess patients with new, ongoing and undiagnosed conditions

Make independent clinical decisions within their competence

Agree treatment and care plans with patients

Prescribe safely and in line with local and national guidance

Provide health advice and support patients to manage their conditions

Refer patients to other services when appropriate

Review results, letters, reports and prescription requests

Undertake home visits when clinically necessary

Keep accurate and up-to-date clinical records

Complete clinical administration within an agreed timescale

Support prevention, screening and long-term condition management

Contribute to safeguarding and patient safety

Take part in clinical meetings, audit and learning

Provide reasonable cover for colleagues during planned or unexpected absence

Carry out the usual duties of a salaried GP working in general practice

Follow practice policies on confidentiality, prescribing, safeguarding, data protection and health and safety

Maintain GMC registration, appraisal and revalidation requirements

Take responsibility for continuing professional development

Work respectfully with clinical, reception and administration colleagues

Raise concerns promptly when patient or staff safety may be affected

Contribute ideas for improving patient care and the way the practice works

Person Specification

Qualifications

Essential

• Primary medical qualification recognised by the GMC
• Full GMC registration with a licence to practise
• Entry on the GMC GP Register
• Inclusion on the NHS England Medical Performers List
• Eligible to work as a GP in the UK
• Appropriate medical indemnity arrangements
• Able to assess and manage patients independently
• Safe and considered approach to prescribing
• Clear written and spoken communication
• Able to work well with clinical and non-clinical colleagues
• Good time management and clinical record-keeping
• Willing to contribute to practice meetings, learning and improvement
• Reliable and willing to ask for help when needed

Desirable

• Previous experience of NHS general practice
• Experience of using SystmOne
• Experience or interest in audit, teaching or service improvement
• A clinical interest that would add to the skills already available within the practice

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

The Cornerstone Practice

Address

Elwyn Road

March

Cambs

PE15 9BF

United Kingdom

Employer's website

https://www.cornerstoneandmercheford.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Role Summary:

To support the practice clinical team by signposting patients to the appropriate healthcare professional or service, working as part of the practices multidisciplinary team.

To be responsible for undertaking a wide range of administrative duties and the provision of general support to the surgery team. Duties can include but are not limited to, greeting patients and signposting, booking appointments, processing of information and assisting patients as required. This will include a mix of patient facing and clerical duties.

To act as the central point of contact for patients, the distribution of information, messages and enquiries for the surgery team, liaising with outside organisations such as secondary care and community providers.

Main Duties and General Administrative Responsibilities:

• To function as the Patient Administrator for Cherry Hinton Medical Practice, liaising with clinical staff & patients as required, working with the GP Clinical System - SystmOne
• Monitoring the practice appointment system
• Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
• Providing a front of house first point of contact for patients within the reception area
• Processing repeat prescription requests
• Processing Accurx Online Triage bookings
• Enter and read/SNOMED CT code data taken from clinical letters
• Patient data entry allocation & collation; processing and recording information in accordance with CGPN procedures
• Data entry of new and temporary registrations and relevant patient information as required
• Offer general clerical assistance to Cherry Hinton Medical Practice in all aspects of practice delivery and project a positive and friendly image to patients and colleagues, either in person or via the telephone
• Supporting Secretarial cover as required
• Support other members of staff, providing cover during staff absences
• Scan patient-related documentation and attach scanned documents to patients healthcare records
• Action incoming emails when necessary
• Always observe patient confidentiality
• Be familiar and comply with all Health and Safety rules and guidance policies
• Ensure computer/written records are accurately maintained and securely stored
• Other duties as necessary for the efficient operation of the surgery
• Undergo mandatory training as may be required to develop your skills and abilities
• Act in accordance with the CGPN rules and code of conduct

Confidentiality:

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
• In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, CGPN staff and other healthcare workers. They may also have access to information relating to CGPN as a business organisation. All such information from any source is to be regarded as strictly confidential
• Information relating to patients, carers, colleagues, other healthcare workers or the business of CGPN may only be divulged to authorised persons in accordance with CGPN policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & Safety:

• The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the CGPN Health & Safety Policy, to include:Using personal security systems within the workplace according to CGPN guidelines
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
• Making effective use of training to update knowledge and skills
• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
• Reporting potential risks identified

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with CGPN procedures and policies, and current legislation
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development:

The post-holder will participate in any training programme implemented by CGPN as part of this employment, such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Quality:

The post-holder will strive to maintain quality within CGPN, and will:

• Alert other team members to issues of quality and risk
• Assess own performance and take accountability for own actions, either directly or under supervision
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
• Work effectively with individuals in other agencies to meet patients needs
• Effectively manage own time, workload and resources

Communication:

The post-holder should recognise the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members
• Communicate effectively with patients and carers
• Recognise peoples needs for alternative methods of communication and respond accordingly

This role description is intended as a basic guide to the responsibilities of the post and is not exhaustive and may be subject to review in consultation with the post holder.

Person Specification

Qualifications

Essential

• Educated to GCSE Level or Equivalent

Desirable

• GCSE Maths & English
• Customer Service Qualification

Experience

Essential

• Experience of working within a busy environment, and dealing with members of the general public

Desirable

• Experience of working in General Practice.
• Experience in /Reception / Administration
• Experience of customer service delivery

Skills, Abilities and Personal Qualities

Essential

• Excellent communication, presentation, and interpersonal skills
• Able to build relationships and work well with a diverse range of professionals and with the public
• A proven ability to deal effectively with difficult and contentious situations whilst maintaining positive working relationships
• Able to problem solve and respond to sudden demands
• Excellent organisational skills
• Pro-active and a forward thinker
• Confident in the use of Microsoft Office
• Strong IT skills

Desirable

• Able to work autonomously
• Self-motivated and able to organise own workload with minimal supervision

Knowledge

Desirable

• Knowledge of EMIS/System One or other GP IT systems
• Knowledge of General Practice

Other

Essential

• Team player and flexible

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Cambridgeshire GP Network Ltd

Address

Cherry Hinton Medical Centre

34 Fishers Lane

Cambridge

CB1 9HR

United Kingdom

Employer's website

https://www.cambsgpnetwork.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Are you a commercially driven leader with a passion for driving growth, maximising occupancy and leading high-performing teams? Join Elysium Healthcare as Business Development Director and play a pivotal role in delivering commercial performance across a national healthcare organisation while supporting the delivery of outstanding care.

In this senior leadership role, you will be responsible for the operational leadership and performance of Elysium Healthcare's Business Development and Central Referral Management functions. Working closely with the Commercial Director, Operations Directors, Clinical Directors and Commercial Finance teams, you will translate the Group Commercial Strategy into operational delivery, ensuring the effective generation, management and conversion of referrals to support occupancy, paid beds and sustainable revenue growth across all service lines.

You will lead the day-to-day commercial performance of the organisation, overseeing referral pipelines, commissioner engagement and conversion activity to support the achievement of occupancy and income targets. Leading the Central Referral Management Team and Business Development function, you will drive continuous improvement in referral responsiveness, customer experience, admission timescales, clinical matching and conversion performance, ensuring services remain commercially responsive and aligned to commissioner demand.

A key part of the role will involve building and maintaining strong relationships with NHS Trusts, Integrated Care Boards, Provider Collaboratives, Local Authorities and independent sector partners. You will work collaboratively with commissioners and operational teams to develop effective service solutions, provide market insight and ensure excellent customer service across the organisation.

Using data and commercial intelligence, you will monitor occupancy, paid beds, referral activity, conversion rates, market share and customer engagement, taking proactive action to improve performance and support underperforming services. You will also provide clear reporting and forecasting to support operational decision-making and contribute to the successful mobilisation of new services, ensuring occupancy plans are delivered effectively from launch.

As a senior leader, you will develop and inspire a high-performing national team, creating a culture focused on accountability, collaboration, customer service, continuous improvement and commercial excellence. You will lead recruitment, coaching, succession planning and performance management activities while fostering a culture where colleagues can thrive and deliver their best.

Key Responsibilities:

Business Development

• Lead national Business Development activity.
• Deliver annual occupancy objectives.
• Support delivery of commercial budgets.
• Develop commissioner engagement plans.
• Manage regional commercial performance.
• Support operational recovery plans.
• Maximise referral opportunities.
• Identify commercial risks and escalate where appropriate.

Central Referral Management

• Lead the Central Referral Management Team.
• Ensure consistent national referral processes.
• Monitor referral KPIs.
• Improve referral conversion.
• Maintain referral governance.
• Ensure high-quality customer service.

Performance Management

• Set objectives for Partnership Development Managers.
• Monitor regional performance.
• Conduct performance reviews.
• Support professional development.
• Develop future commercial leaders.

Commercial Governance

Ensure Business Development activity operates within agreed governance frameworks, delegated authority and organisational policies. Support compliance with:

• Information Governance
• Data Protection
• Clinical Governance
• Health & Safety
• Safeguarding
• Quality Standards

To be successful in this role, you will need:

Knowledge and Skills

• Strong understanding of NHS and social care commissioning.
• Excellent knowledge of referral management and occupancy planning.
• Strong commercial awareness.
• Excellent leadership and people management skills.
• Highly developed communication and influencing skills.
• Strong analytical capability.
• High-level CRM and reporting capability.
• Strong understanding of performance management.
• Ability to build trusted commissioner relationships.
• Excellent organisational and planning skills.
• Ability to manage multiple priorities within a fast-paced environment.

Experience

• Significant senior Business Development leadership experience within healthcare, social care or another regulated multi-site environment.
• Proven track record of delivering occupancy growth and sustainable commercial performance.
• Experience leading high-performing national or regional Business Development teams.
• Strong experience of referral management and customer relationship management.
• Experience working closely with Operations and Clinical teams.
• Experience presenting commercial performance to Executive leadership.
• Demonstrable success in improving commercial processes and operational performance.

What You’ll Get

At Elysium Healthcare, we believe in taking care of the people who care for others, you’ll enjoy a comprehensive benefits package designed to support your wellbeing, growth, and future:

• Competitive annual salary
• £5,000 car allowance
• The equivalent of 33 days annual leave (including bank holidays) – plus your birthday off and the option to buy additional annual leave, in our annual selection window.
• Career development and training to help you achieve your professional goals
• Access to our Rewards & Benefits platform Ely-Vate; Your one-stop destination for everyday savings, exclusive benefits, and wellbeing hub!
• Wellbeing support and activities to help you maintain a healthy work-life balance
• Access to Blue Light Card, which provides a range of exclusive offers and discounts
• Life Assurance, for added peace of mind
• Stream – instant access to earned wages when you need it, plus access to save, directly from your wages, alongside financial wellbeing support.
• 24/7 GP service and second medical opinion, to ensure you are the best you can be
• Enhanced Maternity Package, so you can truly enjoy this special time
• Pension contribution, to help secure your future
• Free/subsidised meals and onsite/local free parking

About us:

Elysium Health care has over 8,000 employees and a unique approach to the delivery of care. With a network of over 80 services across England and Wales covering Mental Health, Neurological, Learning Disabilities & Autism, Children & Education, there is opportunity for you to grow and move.

Elysium Healthcare is part of Ramsay Health Care with a global network that extends across 10 countries and employs over 86,000 people globally.

Elysium Healthcare follows safer recruitment of staff for all appointments and is a Disability Confident employer, committed to inclusive and accessible recruitment. It is a requirement that all staff understand it is each person’s individual responsibility to promote and safeguard the welfare of service users. All candidates will be subject to a DBS disclosure.

Person Specification

Qualifications

Essential

• Strong understanding of NHS and social care commissioning, excellent leadership and people management skills, high-level CRM and reporting capability, track record of delivering occupancy growth, and significant senior business development experience within regulated environments.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Elysium Healthcare

Address

Elysium Healthcare

Remote (Home based)

WD6 1JN

United Kingdom

Employer's website

https://www.elysiumhealthcare.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

For full details of the role requirements please see attached Job Description and Person Specification for this vacancy.

Discussions around working pattern will take place during initial job planning, where preferences, requirements and options can be discussed and explored in full.

Hywel Dda University Health Board is committed to providing healthcare services that are patient-centric, ensuring that our community receives the best possible care. We value inclusivity and foster a workplace culture that embraces diversity and supports every individuals contribution towards a welcoming healthcare environment.

We welcome applications from all sections of society and are committed to creating a diverse and inclusive workplace.

Please see the below links for useful videos relating to this vacancy:

• Hywel Dda 3 Counties -https://youtu.be/RUMDpjtu1sY
• Lifestyle in Wales -https://www.youtube.com/watch?v=Vgt03XPT6RQ
• Medical Leadership in Hywel Dda -https://www.youtube.com/watch?v=jLioZyqIpwk&t=33s

• Virtual Tour GGH-https://youtu.be/lN5pVFfxUSc

• Glangwili Hospital - https://youtu.be/4quFzdPAT3I

• Virtual Tour PPH - https://youtu.be/Y4JGdD6EHjE

• Virtual Tour WGH - https://youtu.be/mETORurxSBU

Person Specification

Qualifications and Knowledge

Essential

• Full registration and a License to Practice with the General Medical Council.
• On the GMC Specialist Register (including via Portfolio Pathway (CESR)/European Community Rights) or will have CCT due within six months of interview date.
• Valid Certified Advanced Life Support.
• Where a sub-specialty interest is required sub-specialty training should be to a level appropriate for UK consultant sub-specialist practice - fellowship or equivalent level experience.

Desirable

• Additional Higher qualification(s).

Clinical Experience

Essential

• Broad based experience within the specialty area.
• Able to demonstrate core competencies and clinical skills relevant to the post.
• Experience of leading a team.

Desirable

• Previous experience working in the UK or NHS.

Teaching

Essential

• Ability to critically assess learning requirements for self and others.
• Evidence of organising programmes and teaching all staff groups.
• Willingness to teach all grades of professional multidisciplinary staff.

Desirable

• Teaching qualification.

Research and Scholarship

Essential

• Demonstrates knowledge of current research and best practice in the specialty area.
• Evidence of keeping up to date with current research and best practice.
• Evidence of locating and using clinical guidelines appropriately.
• Evidence of communicating and interpreting research evidence in a meaningful way.

Desirable

• Active participation in research.

Clinical Governance

Essential

• Understanding of the role of Clinical Governance.
• Participation in clinical audit (or quality improvement project) and understanding role of audit in improving medical practice.
• Knowledge of annual job planning/appraisal review process.

Desirable

• Knowledge of risk management.

Safeguarding

Essential

• Demonstrates knowledge of safeguarding requirements and takes appropriate responsibility.
• Evidence of applying appropriate equality and diversity legislation.

Other

Desirable

• Welsh Speaker (Level 1)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Hywel Dda University Health Board

Address

Dependent upon appointment - Prince Philip Hospital, Withybush Hospital or Glangwili Hospital

Dependent upon appointment

SA31 2AF

United Kingdom

Employer's website

https://hduhb.nhs.wales/ (Opens in a new tab)

Job description

Job responsibilities

Person Specification

Qualifications

Essential

• Good standard of general education
• GCSE Mathematics C or above
• GCSE English C or above

Experience

Essential

• Good administrative and organisational skills.
• Excellent attention to detail and accuracy when maintaining patient records.
• Strong written and verbal communication skills.
• Ability to communicate professionally with patients, clinicians, hospitals and community services.
• Ability to handle confidential and sensitive information appropriately.
• Good IT skills and confidence using computer systems, email and electronic record systems.
• Ability to prioritise workload and meet deadlines.
• Ability to work effectively both independently and as part of a team.
• Professional, reliable and respectful approach when dealing with patients and colleagues.
• Understanding of the importance of confidentiality, data protection and information governance in a healthcare setting.
• Ability to remain calm and professional when dealing with busy workloads or sensitive situations.

Desirable

• Previous experience working in a healthcare, NHS, GP practice or hospital environment.
• Experience processing referrals and managing patient information.
• Experience using electronic patient record systems.
• Knowledge of Emis Web

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Garland House Surgery

Address

1 Church Street

Darfield

Barnsley

South Yorkshire

S73 9JX

United Kingdom

Employer's website

http://www.garlandhousesurgery.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

What You'll Be Doing:

• Welcoming and assisting patients both in person and over the phone
• On line triage, scheduling appointments, updating records, and handling enquiries with empathy and professionalism
• Liaising with clinical staff to ensure a smooth patient journey
• Care Navigation, offering guidance on services, referrals, and next steps in care

What Were Looking For:

• A confident communicator with strong interpersonal skills.
• Be computer literate and ideally have experience of clinical systems.
• Someone who thrives in a fast-paced environment and keeps their cool under pressure
• A team player with great attention to detail and IT confidence

Previous experience in a healthcare and have experience in customer service within a General Practice environment.

It is essential for the successful candidate to be flexible and be adaptable to a changing and busy environment.

There is an expectation to cover for annual leave/sickness purposes and this could be at short notice.

What We Offer:

• A supportive and inclusive workplace culture
• Ongoing training and career development opportunities

NHS Pension

Free Car Parking

Provide a staff uniform

5 weeks annual leave and 8 days Bank Holiday (pro-rata for part time employees)

If you're ready to make a genuine difference in peoples lives every single day, wed love to hear from you.

Previous applicants need not apply.

Person Specification

Experience

Essential

• Previous experience working in a busy Medical Practice is preferred but not essential.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Prestbury Medical Practice

Address

Prestbury Medical Practice

Broadway

Bushbury

Wolverhampton

WV10 8EA

United Kingdom

Employer's website

https://www.prestburymedicalpractice.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job Description

Job Title: Practice Nurse Practice: Park Medical Practice Hours: 26 to 28 hours per week Salary: £21.58 per hour (£42,196.73 FTE), equivalent to Agenda for Change Band 6 Reports to: Clinical Nurse Manager Professionally Accountable to: GP Partners Location: Chaddesden, Borrowash and University of Derby Clinical System: SystmOne Professional Registration: Current NMC registration required DBS Requirement: Enhanced DBS required

The Practice Nurse will deliver high quality, evidence based nursing care across all three Practice sites. The post holder will provide treatment room services, long term condition management, cervical screening, travel health, immunisations and preventative healthcare, while contributing to QOF achievement, clinical governance, patient safety and continuous quality improvement.

The post holder will work collaboratively with the Clinical Nurse Manager, GPs and wider multidisciplinary team to promote health, wellbeing and self management and to support the achievement of Practice objectives and enhanced services.

The Practice Nurse will:

• Deliver evidence based long term condition reviews including diabetes, asthma, COPD, hypertension, chronic kidney disease and cardiovascular disease.
• Provide treatment room services including wound care, dressings, suture removal, venepuncture, ECGs, spirometry and NHS Health Checks.
• Undertake cervical screening in accordance with national guidance.
• Administer childhood, adult, seasonal and travel vaccinations in accordance with appropriate PGDs and PSDs.
• Provide health promotion, lifestyle advice and preventative healthcare.
• Maintain accurate patient records and clinical coding within SystmOne.
• Recognise deteriorating patients and escalate concerns appropriately.

The post holder will:

• Support achievement of QOF indicators through the delivery of high quality clinical care.
• Use approved clinical templates and appropriate coding to ensure accurate data capture.
• Support effective patient recall systems and appropriate follow up of patients.
• Work collaboratively with the wider Practice team to support long term condition management and Practice objectives.

The Practice Nurse will:

• Participate in clinical audit and quality improvement activity.
• Comply with CQC standards and Practice requirements relating to safeguarding, infection prevention and control and information governance.
• Contribute to learning arising from complaints, incidents and Significant Events.
• Maintain high standards of patient safety and professional practice.

The post holder will:

• Maintain high standards of infection prevention and control within treatment rooms and clinical areas.
• Follow cold chain procedures and requirements for safe vaccine management.
• Identify and report risks appropriately.
• Participate in and support infection prevention and control audits.

The Practice Nurse will:

• Maintain current NMC registration and meet all requirements for professional revalidation.
• Work in accordance with the NMC Code and within their individual scope of professional competence.
• Participate in mandatory and statutory training.
• Maintain continuing professional development appropriate to the role.
• Comply with Practice policies, procedures and clinical protocols.

The post holder will:

• Use clinical resources responsibly and appropriately.
• Monitor clinical stock and report shortages or concerns.
• Support the Practice in achieving value for money and reducing unnecessary waste.

The Practice Nurse will maintain effective professional working relationships with GP Partners, the Practice Manager, Clinical Nurse Manager, nursing colleagues, Healthcare Assistants, reception and administration teams, PCN colleagues, community services, secondary care providers and patients.

The post holder will communicate effectively with patients, carers and colleagues and contribute positively to multidisciplinary and team working across the Practice.

The post holder will:

• Comply with all Practice policies and procedures.
• Maintain patient confidentiality and comply with UK GDPR and information governance requirements.
• Promote equality, diversity and inclusion.
• Participate in annual appraisal and maintain an appropriate personal development plan.
• Maintain the professional standards expected of a Registered Nurse.
• Undertake any other reasonable duties commensurate with the role.

This job description is not exhaustive and may be reviewed in consultation with the post holder to reflect the changing needs of the Practice

Person Specification

Qualifications

Essential

• Registered Nurse with current NMC registration
• Recognised cervical screening qualification/competency
• Recognised immunisation and vaccination training/competency
• Relevant post-registration training in long term condition management

Desirable

• Independent Nurse Prescriber qualification
• Travel Health qualification or recognised training
• Additional post-registration qualifications relevant to General Practice nursing

Experience

Essential

• Experience of working as a Practice Nurse within General Practice or Primary Care
• Experience of long term condition management, including diabetes, asthma, COPD, hypertension, chronic kidney disease and cardiovascular disease
• Experience of cervical screening
• Experience of childhood and adult immunisations
• Experience of treatment room services, including wound care, venepuncture and ECGs
• Experience and competence in using SystmOne, including clinical documentation, templates and coding
• Experience of supporting QOF achievement and effective patient recall
• Experience of health promotion and preventative healthcare
• Ability to work independently and manage an appropriate clinical workload

Desirable

• Experience of travel health immunisations
• Experience of clinical audit and quality improvement
• Experience of working across multiple Practice sites

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Park Medical Practice

Address

Park Medical Practice

Maine Drive

Chaddesden

Derby

DE21 6LA

United Kingdom

Employer's website

https://www.parkmedical.org.uk (Opens in a new tab)

Job description

Job responsibilities

Key Responsibilities

• Booking and managing patient appointments and recalls using EMIS and other appointment systems
• Preparing administrative documentation for clinical sessions
• Typing patient correspondence, clinical letters, and appointment letters
• Managing patient enquiries professionally and efficiently
• Creating and processing hospital referrals using eRS
• Maintaining accurate data logs and spreadsheets
• Liaising with GP practices, hospitals, clinicians, and patients regarding appointments, tests, and reports
• Supporting the administration of multiple specialist clinics
• Ensuring patient records and information are maintained accurately and confidentially
• Assisting with the day-to-day administrative functions of the service

About You

We are looking for someone who:

• Has previous administration experience, ideally within a healthcare or NHS environment
• Has excellent communication and interpersonal skills
• Is confident using Microsoft Office packages, including Excel
• Has strong organisational skills and attention to detail
• Can prioritise workload and work effectively under pressure
• Demonstrates professionalism, discretion, and confidentiality at all times
• Has experience using EMIS Web and eRS (desirable but not essential)
• Enjoys working as part of a busy multidisciplinary team

What We Offer

• A supportive and friendly working environment
• Opportunities for training and professional development
• The chance to make a real difference to patient care within the local community
• Access to a diverse and rewarding role across a range of healthcare services

Benefits

• Generous NHS Pension Scheme benefit from one of the UK's most valuable pension schemes, with an employer contribution of 23.7%, helping you build long-term financial security.
• 25 to 30 days annual leave, depending on length of service.
• Plus Bank holidays
• Employee Assistance Programme

Person Specification

Skills and knowledge

Essential

• Excellent communicator face to face and via telephone
• Understanding of Medical terminology
• Able to work under pressure.
• Able to work in a changing environment.

Desirable

• EMIS System knowledge
• eRS System knowledge

Qualifications

Essential

• GCSE or equivalent in English, Maths and IT

Desirable

• Working within a medical environment

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

FedBucks Ltd

Address

Fedbucks Ltd

Unit D1

Regent Park, Summerleys Road

PRINCES RISBOROUGH

Buckinghamshire

HP27 9LE

United Kingdom

Employer's website

https://www.fedbucks.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

The post-holder will manage a clinical caseload and provide safe, effective and personal care to registered and temporary patients.

Assess patients with new, ongoing and undiagnosed conditions

Make independent clinical decisions within their competence

Agree treatment and care plans with patients

Prescribe safely and in line with local and national guidance

Provide health advice and support patients to manage their conditions

Refer patients to other services when appropriate

Review results, letters, reports and prescription requests

Undertake home visits when clinically necessary

Keep accurate and up-to-date clinical records

Complete clinical administration within an agreed timescale

Support prevention, screening and long-term condition management

Contribute to safeguarding and patient safety

Take part in clinical meetings, audit and learning

Provide reasonable cover for colleagues during planned or unexpected absence

Carry out the usual duties of a salaried GP working in general practice

Follow practice policies on confidentiality, prescribing, safeguarding, data protection and health and safety

Maintain GMC registration, appraisal and revalidation requirements

Take responsibility for continuing professional development

Work respectfully with clinical, reception and administration colleagues

Raise concerns promptly when patient or staff safety may be affected

Contribute ideas for improving patient care and the way the practice works

Person Specification

Qualifications

Essential

• Primary medical qualification recognised by the GMC
• Full GMC registration with a licence to practise
• Entry on the GMC GP Register
• Inclusion on the NHS England Medical Performers List
• Eligible to work as a GP in the UK
• Appropriate medical indemnity arrangements
• Able to assess and manage patients independently
• Safe and considered approach to prescribing
• Clear written and spoken communication
• Able to work well with clinical and non-clinical colleagues
• Good time management and clinical record-keeping
• Willing to contribute to practice meetings, learning and improvement
• Reliable and willing to ask for help when needed

Desirable

• Previous experience of NHS general practice
• Experience of using SystmOne
• Experience or interest in audit, teaching or service improvement
• A clinical interest that would add to the skills already available within the practice
• ARRS eligibility
• Appointment is subject to the successful applicant meeting the ARRS eligibility requirements applying at their start date. Eligibility will be checked before an offer is confirmed.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

The Cornerstone Practice

Address

Elwyn Road

March

Cambs

PE15 9BF

United Kingdom

Employer's website

https://www.cornerstoneandmercheford.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Integration and Interoperability

• Design, build, test, and deploy HL7 v2 interfaces and message routes on the Trust’s integration engine (Rhapsody TIE), including message parsing, transformation, routing, filtering, acknowledgement handling, and error management. • Develop and maintain FHIR, RESTful API, SOAP, and web-service integrations between Trust systems, partner organisations, and national NHS services. • Support the configuration and maintenance of Cerner Millennium (Alex Health) Foreign System Interfaces (FSIs) and associated inbound/outbound data flows. • Implement robust testing of all interfaces including unit testing, integration testing, regression testing, and end-to-end message validation across test and staging environments. • Monitor interface performance, throughput, and error rates; proactively identify and resolve issues to maintain high availability of critical clinical data flows. • Maintain comprehensive and current interface documentation including specifications, message schemas, mapping tables, endpoint configurations, and operational runbooks. • Collaborate with application suppliers, infrastructure, cybersecurity, and system-owner teams to diagnose and resolve integration incidents within agreed SLAs. • Support adoption of modern interoperability standards and patterns such as RESTful APIs, SMART-on-FHIR, and event-driven messaging where clinically and operationally appropriate.

SQL and Database Development

• Write, optimise, and maintain complex SQL queries, stored procedures, views, and functions to support integration, reporting, and data-extraction requirements. • Design and manage intermediary database structures used for system integration (e.g. staging tables, ODBC links, VLink connectors) ensuring data integrity and security. • Support data migration, cleansing, and transformation activities as part of system implementation and upgrade projects. • Ensure all database development follows Trust information governance, security, and backup/recovery standards.

Digital Automation and RPA

• Design, develop, test, and deploy RPA workflows using platforms such as Evolve, UiPath, Blue Prism, or Microsoft Power Automate to automate clinical and administrative processes. • Build digital forms, applications, and workflow solutions using low-code/no code platforms (e.g. Power Apps, Power Automate) to improve operational efficiency. • Work with clinical and non-clinical stakeholders to identify automation opportunities, document requirements, and design solutions that reduce manual effort and improve quality. • Ensure all automation solutions comply with information governance, data protection, cybersecurity, and NHS governance standards. • Provide ongoing support and maintenance for deployed automations, monitoring performance and resolving issues promptly.

API Development and System Integration

Design, develop, and maintain RESTful and SOAP-based APIs and web services to enable secure data exchange between Trust systems and external partners. • Implement authentication, authorisation, and encryption mechanisms for all API and integration endpoints in line with NHS cybersecurity standards. • Develop integration solutions using JSON, XML, and other data interchange formats, ensuring data quality and schema compliance. • Support the Trust’s adoption of national interoperability initiatives including GP Connect, Shared Care Records, and pathology/radiology data-exchange standards.

AI Awareness and Emerging Technologies

Support the evaluation and prototyping of AI-enabled tools and technologies within appropriate governance and clinical safety frameworks. • Maintain awareness of NHS England AI guidance, national AI assurance processes, and emerging best practice for AI deployment in healthcare settings. • Contribute to discovery and feasibility assessments for AI and machine learning use cases, working closely with the Solutions Design and Development Manager and clinical stakeholders. • Research and recommend emerging technologies, tools, and approaches that could enhance the Trust’s digital automation and integration capabilities.

Person Specification

Qualifications

Essential

• Degree-level education (or equivalent experience) in Computer Science,
• Software Engineering, Information Systems, or a related discipline.
• Evidence of continued professional development in IT, systems
• development, or integration technologies.
• Foundation or practitioner-level qualification in an agile development
• methodology (e.g. BCS Foundation Agile, Scrum Master) or equivalent
• knowledge/experience.
• Working knowledge of HL7 messaging standards and healthcare
• interoperability principles.

Desirable

• Qualification or certification in integration engine technologies (e.g.
• Rhapsody, Mirth).
• Qualification or certification in AI, Data Science, or Intelligent Automation.
• ITIL Foundation or equivalent service management certification.

Experience

Essential

• Significant experience designing, building, testing, and deploying HL7 v2
• interfaces and integration routes within a healthcare or similarly complex
• environment.
• Proven experience of SQL development including writing complex
• queries, stored procedures, views, and data extracts.
• Experience developing API and web-service integrations (RESTful,
• SOAP) for system-to-system data exchange.
• Experience in the full software development lifecycle, from requirements
• analysis through to deployment and post-live support.
• Experience building and supporting digital automation solutions using
• RPA tools or low-code platforms (e.g. Power Automate, UiPath, Evolve).
• Experience producing technical documentation including solution design
• documents, interface specifications, and test plans.
• Experience working in a pressurised SLA-driven environment with
• competing demands.

Desirable

• Experience in clinical information systems implementation and support, preferably within an NHS acute trust.
• Experience with integration engine platforms such as Rhapsody, Mirth, or
• Ensemble.
• Experience with Cerner Millennium (Oracle Health) or similar EPR/EHR
• platforms.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Princess Alexandra Hospital NHS Trust

Address

The Princess Alexandra Hospital

Harlow

Essex

CM20 1QX

United Kingdom

Employer's website

https://www.pah.nhs.uk (Opens in a new tab)

Job description

Job responsibilities

Job Description

Admin Supervisor

Assistant Practice Manager

30 hours per week (working pattern to be agreed)

The Admin Supervisor is responsible for providing day-to-day coordination, supervision and operational support to the practice administration team. The postholder will support the efficient delivery of administrative services, ensuring workloads are managed effectively and practice procedures are followed consistently.

The role combines supervisory responsibilities with hands-on administrative duties and acts as a key link between the administration team and the Assistant Practice Manager. The postholder will provide guidance and support to colleagues, coordinate administrative activities and contribute to the smooth running of the practice while maintaining a personal administrative workload.

• Provide day-to-day support and supervision to the administration team.
• Coordinate and allocate administrative workloads to ensure tasks are completed efficiently.
• Monitor outstanding work and deadlines, ensuring appropriate action is taken where necessary.
• Support colleagues with queries relating to administrative processes and procedures.
• Identify workload pressures and help ensure adequate administrative cover is maintained.
• Act as the first point of contact for routine administrative issues and concerns.
• Escalate complex or sensitive matters to the Assistant Practice Manager as appropriate.

• Undertake a wide range of administrative duties in support of the practice.
• Process referrals, correspondence and other administrative documentation.
• Support clinicians with administrative requirements.
• Manage incoming and outgoing administrative work.
• Respond to routine queries from patients and healthcare professionals.
• Maintain accurate records and ensure information is handled confidentially.
• Support the administration team during periods of increased workload.

• Process new patient registrations in line with practice procedures.
• Manage registration queries and patient demographic changes.
• Check registration documentation and ensure records are accurate and complete.
• Process deductions and patient transfers as required.
• Provide support and guidance to colleagues regarding registration processes.

• Support the administration of private patient work and medical reports.
• Process insurance and third-party requests for information.
• Assist with the administration of private fees and related documentation.
• Ensure private work is managed efficiently and within agreed timescales.

• Assist with the preparation and coordination of administrative rotas.
• Support the management of annual leave requests in line with practice procedures.
• Monitor staffing levels and identify potential gaps in cover.
• Assist with sickness and absence reporting processes.
• Support the induction and training of new administrative staff.
• Monitor agreed team performance indicators and raise concerns where appropriate.

• Maintain confidentiality at all times in accordance with GDPR, NHS guidance and practice policies.
• Work in accordance with all practice policies and procedures.
• Participate in team meetings, training and development activities.
• Contribute to the continuous improvement of administrative processes and patient services.
• Promote the values of Kindness, Quality, Transparency and Integrity in all aspects of work.

The postholder will work closely with:

• Assistant Practice Manager
• Senior Management Team
• Administrative Team
• Reception Team
• GPs and Clinicians
• Patients
• External Healthcare Organisations

The duties outlined in this job description are not intended to be exhaustive and may be amended in line with the changing needs of the practice. The postholder may be required to undertake other duties appropriate to the grade and nature of the role.

Person Specification

Skills and Knowledge

Essential

• Excellent organisational and time management skills.
• Strong communication and interpersonal skills.
• Ability to prioritise work effectively and meet deadlines.
• Ability to work independently and use initiative.
• Ability to support and guide colleagues in a professional manner.
• Good attention to detail and accuracy.
• Ability to handle sensitive information confidentially.
• Excellent written and verbal communication skills.
• Ability to work effectively as part of a team.
• Good problem-solving and decision-making skills.

Desirable

• Knowledge of NHS administrative processes.
• Knowledge of clinical systems such as SystmOne.
• Understanding of information governance and data protection requirements within healthcare settings.

Experience

Essential

• Significant administrative experience.
• Experience of managing and prioritising competing workloads.
• Experience working within a busy office environment.
• Experience using Microsoft Office applications and administrative systems.

Desirable

• Previous experience working within a GP practice, primary care or NHS setting.
• Previous supervisory or team-leading experience.
• Experience of patient registration processes.
• Experience of processing referrals and clinical correspondence.
• Experience of private medical reports, insurance work or private patient administration.
• Experience supporting staff rotas, annual leave coordination or induction processes.
• Experience of identifying and implementing service improvements.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Beech Tree Surgery

Address

68 Doncaster Road

Selby

YO8 9AJ

United Kingdom

Employer's website

https://www.beechtreesurgery.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

The Primary Care Network (PCN) Manager is a lead role within a complex environment of primary care management. They will deliver on a wide range of business, data submission, transformation and improvement initiatives across the PCN primary care locality providing strategic transformation support and leadership.

The PCN manager will be instrumental in progressing its PCN development plan. This role will work with member practices to break down challenges to implementation across our population.

The PCN manager will develop strong relationships and engage with a wide range of stakeholders across the locality to ensure collaborative approaches to service development and delivery. In doing so they will improve integration with the broader community services as our neighborhood develops.

The PCN manager will be responsible for managing agreed projects with a focus upon developing the partnerships across primary care, community services, social care, mental health, the voluntary sector and secondary care that are enabling on-going Multi Disciplinary Team (MDT) development.

The PCN manager will be responsible for disseminating new information across the member practices and tasked with coordinating shared learning events. They will actively support integrated neighbourhood ways of working whilst promoting standardisation for efficient purposes.

This role will be outward looking to help secure our resilience by actively seeking development opportunities and by coordinating proposals.

The PCN manager will be essential in supporting recruitment to PCN roles under the additional roles reimbursement scheme and integrating new roles into our primary care teams and supporting new staff.

The following are the core responsibilities of the PCN manager. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

a. To work as part of a multi-disciplinary team and to provide day-to-day managerial supervision to the PCN by leading and supporting quality improvement and performance

b. To support recruitment, induction and training of new PCN staff and to ensure that all have the appropriate qualifications, registrations, training, accreditation and requisite skills to undertake the duties required of them at each practice

c. To work closely with the relevant teams and practices to support network implementation and standardisation of agreed service change, contracts, policies, pathways and quality improvement whilst acting as the point of contact for PMs with regard to delivery of a PCN project/scheme

d. To liaise and work with different practices on an ad-hoc project basis

e. To be accountable for all projects and to ensure patient safety and quality of care is always considered and establish necessary monitoring and tracking processes

f. To help staff within the PCN to understand and support the delivery of its strategic objectives and outcomes framework

g. To collate feedback/analysis data on behalf of the PCN to report to the ICB

h. To co-ordinate the delivery of enhanced services and other service submissions on behalf of the PCN

i. To provide management oversight at board/strategic meetings

j. To develop and run administrative systems for the PCN collaboration projects

k. To work alongside PMs within the PCN for the setting up and maintaining of new financial systems

l. To monitor and check the accuracy of the any submissions for enhanced services and contractual requirements on behalf of the PCN and to ensure that all claims are submitted in good time and payment made and received

m. To ensure financial risks are recognised and appropriate action taken

n. To monitor expenditure, plan and monitor income and cash flow to ensure that income is maximised and that funds are available as required and practice allocation of resources if fair and equitable

o. To present financial plans, strategic goals and any monitoring information and reports to the PCN on a regular basis

p. To ensure the PCNs compliance with GDPR and FOI along with other relevant legislation and professional standards from GMC/BMA and LMC guidance

q. To review any latest guidance and to liaise with both PCN staff and PM to ensure that all are aware of and conform to NHS E, NICE, CQC requirements

r. To manage risks and issues with supporting outcomes. These are to be reported to the PCN clinical director

s. To assist in the resolution of any complaints, resolving informal complaints locally and assisting in the investigation of and response to formal complaints as required

t. To work with the PCN clinical director for strategic and operational planning processes to support the PCNs objectives

u. To support delivery of IIF, incentive schemes, and other quality or cost effectiveness initiatives

v. To maintain a business development plan

w. To maintain a business continuity plan

x. To develop yourself and the role through participation in training and service redesign activities.

y. To undertake all mandatory training and induction programmes

z. To contribute to and embrace the spectrum of clinical governance

Person Specification

Experience

Essential

• Strategic understanding and/or experience of working in the NHS with extensive knowledge and understanding of the roles of the NHS organisation and of the primary care sector.
• Understanding of the governmental policy direction for primary, community and secondary care.
• Good practical and conceptual knowledge of healthcare improvement methods and practices.
• Experience of managing accounting procedures including budget and cash flow forecasting.
• Ability to communicate complex and sensitive information effectively with people at all levels by telephone, email and face to face.
• Excellent interpersonal, influencing and negotiation skills organisation skills with the ability to constructively challenge the view and practices of managers and clinicians.
• Ability to develop business cases.
• Knowledge of IT systems, including ability to use word processing skills, emails and the internet to create simple plans and reports.
• Be flexible and able to manage sudden and unexpected demands
• Effective time management (planning and organising).
• To be a strategic thinker and planner with the ability to consider and act upon complex issues.
• To be able to prioritise own work effectively and to direct activities of others.
• Demonstrate personal accountability, emotional resilience and work well under pressure.
• Ability to follow legal, ethical, professional and organisational policies/procedures and codes of conduct .
• Ability to use own initiative, discretion and sensitivity.
• Able to get along with people from all backgrounds and communities, respecting lifestyles and diversity .
• Ability to use own initiative, discretion and sensitivity.
• Flexible and cooperative.
• Ability to identify risk and assess/manage risk when working with individuals .
• Sensitive and empathetic in distressing situations.
• Able to provide leadership and to finish work tasks.
• Problem solving and analytical skills.
• Ability to maintain confidentiality.
• Professional calm and efficient manner.
• Effective organiser, influencer and networker.
• Knowledge of and ability to work to policies and procedures, including confidentiality, safeguarding, lone working, information governance and health and safety.

Desirable

• Experience of developing primary care provision at scale, for example working with a federation or within a collaboration of practices.
• Knowledge of the regulatory and contractual frameworks for contracts within primary care, for example enhanced services and the standard GP contract.
• Experience of performance management, including appraisal writing, staff development and disciplinary procedures.
• Experience of workforce planning, forecasting and development.
• Experience of identifying and interpreting governmental policy.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Devonport Health Centre

Address

53 Damerel Close

Plymouth

PL1 4JZ

United Kingdom

Employer's website

https://www.devonporthealthcentre.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Please see attached recruitment pack.

To Apply for the role please click here:

https://talent.sage.hr/jobs/59e6ce81-e437-4907-8ee6-997ef2341fc0/NHS-Jobs

Person Specification

Qualifications

Essential

• Educated to degree level or equivalent experience in Human Resources, Business Administration or a related discipline.
• HR qualification (e.g. CIPD Level 3) or working towards, or equivalent HR experience.

Desirable

• CIPD Level 3 qualification or equivalent.

Experience

Essential

• Experience working in an HR, recruitment, training or administrative role.
• Experience supporting recruitment and onboarding processes.
• Experience maintaining accurate records and handling confidential information.
• Experience providing administrative support to employees and managers
• Experience producing HR reports or maintaining compliance records.

Desirable

• Experience working within a healthcare or regulated environment.
• Experience using HR systems and/or learning management systems.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Badger Group

Address

Badger House

121 Glover Street

Birmingham

West Midlands

B9 4EY

United Kingdom

Employer's website

https://www.badger-group.com/ (Opens in a new tab)

Job description

Job responsibilities

[ THIS ADVERT IS FOR THE ROLE OF BANK MEDICAL ADMINISTRATOR AT WEST HEATH SURGERY AND WEST HEATH PRIMARY CARE CENTRE ] The post holder will hold a zero hours contract providing cover for annual leave and peak business periods.

The post holder is responsible for providing the first point of contact for patients and act as a focal point of communication between patients, doctors and other medical staff.

Key responsibilities

Reception

1.Receiving and directing patients

2.Handling telephone and general enquiries

3.Making appointments and taking requests for home visits

4.Taking Messages

5.Processing all forms of communication relating to patients

6.Administrative workflow tasks on the clinical system

7.Ensuring work areas are tidy

8.Cash handling

9.Making appointments for medical representatives

10.Making refreshments

11.All forms of data entry and recording relating to patients, including scanning

12.Assisting with the onward management of patients as required, e.g. booking further appointments, referrals

13.Assisting clinicians as a chaperone where required

14.Providing administrative support to clinicians and managers within the organisation

15.Follow and adhere to Health and Safety procedures

16.Any other delegated duties considered appropriate for the post

Communication

1.Communicate effectively to deliver excellent customer service to patients

2.Promote effective teamwork with all staff

3.Provide appropriate communication to identify problems and solutions promptly

Special Requirements of the post

1.An understanding, acceptance and adherence to the need for strict confidentiality

Experience

1. Previous experience of working in an office environment

2. Previous medical receptionist experience

3. Experience of using EMIS Web software

Qualifications

1. GCSE English or equivalent Grade C or above

2. RSA II typing/word processing or equivalent

Skills

1. Proficient in reading and writing English

1. Able to speak and understand fluent English to receive and issue instructions concerning patients in English and without the risk of misunderstanding

2. Strong organisational skills and ability to maintain complete and accurate record systems

3. Ability to work under own initiative and prioritise workload to meet deadlines

4. Ability to provide excellent customer service

5. Good interpersonal skills

6. Good telephone manner

Knowledge

1. Good standard of communication both orally and in writing

2. A specific understanding of the confidential nature of the work in hand

3. Conversant with Microsoft Word

4. Understanding of confidentiality and Data Protection Act

5. Knowledge of the local area

Personal Qualities

1. A willingness to work in a flexible and co-operative manner with colleagues

2. Ability to work as a team or on own initiative

3. Ability to cope with change

4. Reliable

5. Good time keeper

6. Friendly and approachable

7. Willingness to undertake a DBS check

8. Willingness to undertake training

9. Able to cope under pressure

Person Specification

Qualifications

Essential

• GCSE English grade C or above.

Desirable

• RSA II typing/word processing or equivalent.
• Basic understanding of Microsoft Office packages.

Experience

Essential

• Previous experience of working in an office environment

Desirable

• Previous medical receptionist experience
• Experience of using EMIS Web software

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

West Heath Surgery

Address

West Heath Medical Centre

194-196 West Heath Road

Northfield

Birmingham

B31 3HB

United Kingdom

Employer's website

http://westheathsurgery.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Responsibilities underpinning the role.

The following are the core responsibilities of the first contact physiotherapist. On occasion there may be a requirement to carry out other tasks; this will be dependent on factors such as workload and staffing levels.

• To manage patients presenting with a range of acute and chronic MSK conditions, providing subject matter and expert advice.
• To take professional responsibility as a first-contact physiotherapist, with high-level decision-making and clinical-reasoning skills to assess, diagnose and triage patients.

• To implement and evaluate individual physiotherapy management plans for patients in accordance with evidence base and national guidelines for best practice.
• To manage a complex caseload (including patients with long-term conditions, co-morbidities, and multi-factorial needs and direct non-MSK concerns appropriately.

• To be accountable for decisions and actions via HCPC registration, supported by a professional culture of peer networking/review and engagement in evidence-based practice.
• To work within agreed pathways of care by providing a responsive service so that patients receive timely access to care

• To ensure care is proactive, preventive in focus and population based, with an emphasis on early intervention.
• To provide care which is tailored to the individual needs. This would include, appraising the impact of individuals' clinical status on their general health, well-being, employment status (including in relation to function, physical activity, mobility, and independence

• To support patients to set their own goals and be confident in their approach to self-management.
• To communicate effectively and appropriately with patients and carers, complex and sensitive information regarding diagnosis, pathology, and prognosis.
• To work with the MDT to develop more effective and streamlined clinical pathways and services.

• To exercise professional judgement, making, justifying and taking responsibility for decisions in unpredictable situations, including in the context of incomplete/contradictory information.
• To manage interactions in complex situations, including with individuals with psychosocial and mental health needs and with colleagues across the primary care team, sectors and settings.

Person Specification

Experience

Essential

• Experience as Senior Physiotherapist working in autonomous MSK role
• Expert clinical reasoning skills
• Proven multi-disciplinary working
• Clinical experience of triage and care planning

Desirable

• Experience of working in Primary care and first contact roles
• Evidence of clinical leadership
• Evidence of research activity or skills
• Experience of computer based clinical systems, Systm1 and EMIS Web

Other requirements

Essential

• Flexibility to work outside of core office hours
• Valid UK driving licence and access to own vehicle to meet the travel requirements of the post
• Clear vision of role and commitment to working in Primary Care
• Disclosure Barring Service (DBS) check

Personal Qualities

Essential

• Sensitive and empathetic in distressing situations
• Ability to work under pressure

Qualifications

Essential

• BSc/Grad Dip in Physiotherapy.
• A minimum of five years post qualification experience.
• HCPC Registration.

Desirable

• CPD pertaining to Primary Care
• MSc modules relevant to the FCP role
• Extended Scope competencies around bloods, imaging and prescribing.
• Masters Level qualification or the equivalent specialist knowledge, skills and experience.

Skills

Essential

• Good interpersonal skills with the ability to communicate effectively with a diverse range of people.
• Ability to work as part of a team and autonomously Knowledge of IT systems, including ability to use word processing skills, emails and the internet to create simple plans and reports.
• Can demonstrate working at Level 7 capability in MSK related areas of practice or equivalent (such as advanced assessment diagnosis and treatment);
• Excellent written and verbal communication
• Knowledge of audit and research
• Good time management skills, able to prioritise and organise workload for best effect
• Ability to promote best practice regarding all musculoskeletal matters
• Ability to maintain a high level of confidentiality and discretion at all times
• Problem solving & analytical skills
• Ability to follow policy and procedure

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Quay Primary Healthcare CIC

Address

Unit 11 Guardian Point

Guardian Street

Warrington

WA51AU

United Kingdom

Employer's website

http://quayhealthcare.org/ (Opens in a new tab)

Job description

Job responsibilities

• Support public health and screening programmes, including immunisations, vaccinations, where appropriate.
• Completing CGAs and Respect forms.
• Deliver expert nursing assessments and manage complex care needs of housebound and care home residents within Tonbridge PCN in partnership with GP.
• Support patient and public involvement to enhance patient care and service delivery.
• Deliver a range of nurse-led clinics and undertake housebound and care home visits, including providing vaccinations and, where appropriately trained, carrying out procedures such as FeNO testing, ECGs, ear irrigation, and other clinical interventions.
• Create a trusting partnership with patients and/or relatives/carers to communicate and explain complex medical issues
• Mentor, support, and supervise new-to-general-practice nurses, student nurses, and other healthcare professionals (e.g., nursing associates, HCSWs) across the PCN by agreement and when appropriate.
• Be proficient in use of digital technologies applicable in the workplace to enhance personalised care.
• Advocate for people and nursing.
• Undertake mandatory training and CPD to meet NMC revalidation and practice needs.
• Provide clinical support and guidance to care home staff to improve patient safety and health outcomes.
• Identify own personal development needs, proactively seek feedback, and take effective action to address them using a mix of strategies.
• Work collaboratively across the PCN, actively engaging with community services, secondary care, social care, and voluntary sector providers to ensure integrated and holistic care pathways.
• Reflect on learning using appropriate frameworks (e.g. NMC Code).
• Adhere to CQC standards, infection prevention and control protocols, and safeguarding responsibilities.
• Participate in audits, significant event reviews, and quality improvement initiatives.
• Maintain confidentiality, information governance, and data protection in line with NHS standards.
• Recognise and work within own competence and professional code of conduct as regulated by the NMC.
• Ensure that their own practice is kept updated, using an acceptable model of clinical supervision.
• Take every opportunity to expand individual practice in line with the principles contained within the Nursing and Midwifery Councils (NMC) document The Code (2015) (or equivalent professional body).