Job description

Job responsibilities

As statutory directors and equal members of Mastercalls unitary Board, Non-Executive Directors share collective responsibility for the organisations purpose, long-term direction, governance, performance and sustainable success.

Bringing independent judgement, relevant expertise and an external perspective, they contribute to strategy, scrutinise organisational and commercial performance, test the quality of assurance and hold the Chief Executive and Executive Leadership Team to account for delivery. Non-Executive Directors provide constructive challenge and appropriate support while maintaining a clear distinction between governance and executive management.

Each Non-Executive Director will help foster an inclusive, open and high-performing Board culture in which curiosity, respectful challenge, diversity of thought and collective responsibility support sound and timely decision-making.

As guardians of Mastercalls patient purpose, member-led identity and social enterprise ethos, they will ensure that quality, patient safety, social value, workforce experience and financial sustainability remain central to Board decisions. Through their contribution and behaviour, they will champion Mastercalls values and help embed Belong, Grow, Thrive across Board leadership and organisational decision-making.

Person Specification

Experience

Essential

• Board and senior leadership experience
• Experience of operating at senior or Board level within a complex, regulated, publicly accountable or mission-led organisation. A clear understanding of the contribution of a Non-Executive Director within a unitary Board and the distinction between governance and executive management.
• Previous experience as a Non-Executive Director, Trustee or Board adviser, or experience working regularly with a Board and its committees.
• Governance and fiduciary responsibility
• A strong understanding of directors duties, collective Board responsibility, governance, risk, assurance and organisational accountability. The ability to exercise independent judgement and act in the best interests of Mastercall while having regard to its patients, members, workforce, communities and wider stakeholders.Relevant governance development or qualification through the Institute of Directors, NHS Leadership Academy or equivalent. Experience of regulated healthcare, public service, social enterprise, mutual or member-led governance.
• Strategic judgement
• The ability to think strategically, make sense of complexity, test assumptions and maintain a long-term perspective. Able to contribute to the development of strategy while balancing opportunity, risk, organisational capacity and sustainability.Experience of organisational transformation, responsible growth, service redesign, mergers, acquisitions, alliances, joint ventures or other significant strategic change.
• Quality, patient safety and public service
• A genuine commitment to outstanding, compassionate and patient-centred healthcare. Able to scrutinise quality, patient safety, safeguarding, experience and regulatory assurance and to keep patient outcomes central to Board decisions.
• Senior clinical, operational or governance experience within urgent, primary, community or out-of-hospital care, or another safety-critical or regulated service.
• NHS and healthcare environment
• The ability to develop and maintain a sound understanding of NHS-funded healthcare, regulation, commissioning, system working and the pressures affecting patients, services and the workforce.
• Direct experience of the NHS, integrated care, healthcare commissioning, provider services, health inequalities or working with NHS and community partners.
• Commercial and financial stewardship
• Sufficient commercial and financial literacy to scrutinise performance, budgets, investment decisions, contracts, risk and long-term sustainability. Able to balance commercial discipline with patient benefit, public value and Mastercalls social purpose.
• Professional or senior experience in finance, audit, risk, commercial development, procurement, contracting, business growth or organisational turnaround.
• Strategic alliances and system leadership
• The ability to understand and scrutinise significant partnerships and integrated delivery arrangements, including shared governance, commercial interdependencies, decision rights, organisational sovereignty and competing stakeholder interests.
• Experience of NHS system leadership, collaborative commissioning, multi-provider alliances, joint ventures or services delivered through arrangements comparable to GMUPCA.

General Qualities

Essential

• Independent challenge and collective decision-making
• Evidence of providing constructive and proportionate challenge while listening carefully, remaining open to different perspectives and working collaboratively. Able to support collective decisions once matters have been properly debated and agreed.
• Experience of helping a Board or senior leadership team improve the quality of debate, decision-making, relationships or organisational performance.
• Quality, patient safety and public service
• A genuine commitment to outstanding, compassionate and patient-centred healthcare. Able to scrutinise quality, patient safety, safeguarding, experience and regulatory assurance and to keep patient outcomes central to Board decisions.
• Senior clinical, operational or governance experience within urgent, primary, community or out-of-hospital care, or another safety-critical or regulated service.
• People, culture and Belong, Grow, Thrive
• Evidence of inclusive and values-led leadership and an understanding of the relationship between workforce experience, leadership behaviour, organisational capability and performance. A commitment to Belong, Grow, Thrive, recognising that belonging creates the foundation for people to grow and ultimately thrive.
• Board or senior-level experience of organisational culture, workforce strategy, leadership development, equality, employee engagement, succession, wellbeing or organisational development.

Experience

Essential

• Board and senior leadership experience
• Experience of operating at senior or Board level within a complex, regulated, publicly accountable or mission-led organisation. A clear understanding of the contribution of a Non-Executive Director within a unitary Board and the distinction between governance and executive management.
• Previous experience as a Non-Executive Director, Trustee or Board adviser, or experience working regularly with a Board and its committees.
• Governance and fiduciary responsibility
• A strong understanding of directors duties, collective Board responsibility, governance, risk, assurance and organisational accountability. The ability to exercise independent judgement and act in the best interests of Mastercall while having regard to its patients, members, workforce, communities and wider stakeholders.Relevant governance development or qualification through the Institute of Directors, NHS Leadership Academy or equivalent. Experience of regulated healthcare, public service, social enterprise, mutual or member-led governance.
• Strategic judgement
• The ability to think strategically, make sense of complexity, test assumptions and maintain a long-term perspective. Able to contribute to the development of strategy while balancing opportunity, risk, organisational capacity and sustainability.Experience of organisational transformation, responsible growth, service redesign, mergers, acquisitions, alliances, joint ventures or other significant strategic change.
• Quality, patient safety and public service
• A genuine commitment to outstanding, compassionate and patient-centred healthcare. Able to scrutinise quality, patient safety, safeguarding, experience and regulatory assurance and to keep patient outcomes central to Board decisions.
• Senior clinical, operational or governance experience within urgent, primary, community or out-of-hospital care, or another safety-critical or regulated service.
• NHS and healthcare environment
• The ability to develop and maintain a sound understanding of NHS-funded healthcare, regulation, commissioning, system working and the pressures affecting patients, services and the workforce.
• Direct experience of the NHS, integrated care, healthcare commissioning, provider services, health inequalities or working with NHS and community partners.
• Commercial and financial stewardship
• Sufficient commercial and financial literacy to scrutinise performance, budgets, investment decisions, contracts, risk and long-term sustainability. Able to balance commercial discipline with patient benefit, public value and Mastercalls social purpose.
• Professional or senior experience in finance, audit, risk, commercial development, procurement, contracting, business growth or organisational turnaround.
• Strategic alliances and system leadership
• The ability to understand and scrutinise significant partnerships and integrated delivery arrangements, including shared governance, commercial interdependencies, decision rights, organisational sovereignty and competing stakeholder interests.
• Experience of NHS system leadership, collaborative commissioning, multi-provider alliances, joint ventures or services delivered through arrangements comparable to GMUPCA.

Employer details

Employer name

Mastercall Healthcare

Address

International House

Pepper Road

Stockport

SK7 5BW

United Kingdom

Employer's website

http://www.mastercall.org.uk/ (Opens in a new tab)

Job description

Job responsibilities

The Chair provides inspirational, inclusive and values-based leadership to the Board of Mastercall Healthcare, fostering an open and high-performing culture in which constructive challenge, diversity of thought and collective responsibility support sound, timely decision-making.

Working in partnership with the Chief Executive, they will ensure the Board fulfils its legal, fiduciary and governance responsibilities; sets a clear long-term direction; oversees quality, organisational and commercial performance; and holds the Chief Executive and Executive Leadership Team to account for delivery.

Through influence rather than executive authority, the Chair will maintain a clear distinction between governance and management while developing relationships characterised by trust, candour, appropriate support and rigorous challenge.

As a guardian of Mastercalls patient purpose, social enterprise ethos and member-led identity, they will champion innovation, collaboration and social value while ensuring outstanding care, patient safety, financial sustainability and responsible stewardship. In doing so, the Chair will help Mastercall remain ambitious, agile and resilient, and strengthen its contribution to the future of neighbourhood health and urgent primary care.

A key part of this stewardship will be understanding and helping to shape Mastercalls role within the Greater Manchester Urgent Primary Care Alliance (GMUPCA), balancing the opportunities of deeper integration and delivery at scale with clear accountability for Mastercalls purpose, interests, identity and long-term sustainability.

Person Specification

Experience

Essential

• Board Leadership & Governance
• Substantial experience as a Chair, Non-Executive Director or senior executive working closely with a Board in a complex, regulated or publicly accountable organisation
• Experience leading a Board through a significant transition, partnership, growth phase or change in governance.
• Strategic Judgement
• A strong record of making sense of complexity, framing the questions that matter and helping groups reach clear, evidence-based decisions with a long-term view.
• Experience of innovation, digital transformation, AI, data or new models of service delivery.
• Strategic alliances and system leadership
• Experience of leading through significant partnerships, alliances, joint ventures or other integrated delivery arrangements, with the ability to navigate shared governance, commercial interdependencies, organisational sovereignty and competing stakeholder interests.
• Experience of NHS system working, collaborative commissioning or services delivered through a multi-provider alliance.
• Governance and assurance
• Strong understanding of directors duties, risk, assurance, financial stewardship and the distinction between governance and executive management.
• Relevant governance development or qualification, for example through the Institute of Directors, NHS Leadership Academy or equivalent.
• Healthcare & public service context
• Credibility in, and the ability to rapidly understand, NHS-funded healthcare, patient safety, regulation, commissioning and public accountability.
• Senior experience in urgent, primary, community or out-of-hospital care, or another health and care social enterprise.
• Social enterprise & members
• A genuine commitment to mission-led enterprise, social value and accountability to members and communities alongside commercial and financial discipline.
• Experience of mutual, co-operative, employee-owned, charity, CIC or other member-led governance
• People & Culture
• Evidence of creating inclusive, psychologically safe, high-performing Board or leadership cultures, combining constructive challenge with appropriate support
• Experience leading organisational culture, workforce or equality improvement at Board level

General Qualities

Essential

• Chief Executive relationship
• Ability to support, challenge, appraise and hold a Chief Executive to account while maintaining independence, boundaries and trust.
• Experience of CEO appointment, succession or transition.
• Financial & commercial acumen
• Sufficient financial and commercial literacy to scrutinise performance, investment, risk, contracts and sustainability in an organisation of Mastercalls scale.
• Experience of public procurement, NHS contracts, alliances, growth or diversification.
• Personal leadership
• Integrity, courage, humility, curiosity, resilience, sound judgement and political awareness; a calm and considered presence under pressure.
• Lived experience or perspectives that would broaden the Boards understanding of the communities and workforce it serves.
• Commitment & independence
• Capacity to meet the time commitment, prepare thoroughly, remain available when needed and satisfy independence, conflicts and fit-and-proper-person requirements.
• Proximity to, or strong connection with, Greater Manchester and the North West.

Employer details

Employer name

Mastercall Healthcare

Address

International House

Pepper Road

Stockport

SK7 5BW

United Kingdom

Employer's website

http://www.mastercall.org.uk/ (Opens in a new tab)

Job description

Job responsibilities

South Sefton Primary Care Network (SSPCN) is seeking a Psychological Practitioner Health and Wellbeing Coach to deliver high-quality, low-intensity, psychologically informed support to people referred through GP practices across South Sefton. This is a Band 5, full-time role (37.5 hours per week), based across the South Sefton Primary Care area assigned. The post holder will work with adults aged 18+ who are at risk of, experiencing or recovering from mental health difficulties. The role aligns with the Health and Wellbeing Coach Additional Roles Reimbursement Scheme framework and combines psychologically informed practice with personalised health coaching to improve wellbeing, resilience, self-management and health-related outcomes.

Role purpose

Working under the regular supervision of a qualified psychological professional, the post holder will undertake psychological assessments, develop collaborative and structured formulations, and deliver time-limited, evidence-based interventions matched to individual need. Approaches may include cognitive behavioural techniques, solution-focused methods, mindfulness-based skills and other appropriate psychologically informed models within the competence of a Band 5 practitioner. Assessment and intervention will be person-centred, recovery-oriented, trauma-informed and formulation-driven, taking account of psychological, physical, social and environmental factors. The post holder will also use health coaching approaches to help people identify what matters to them, set personalised goals and build confidence in managing their health and wellbeing.

Main duties and responsibilities

• Complete holistic biopsychosocial and psychological assessments using clinical interviews, observation, information from relevant others and, where appropriate, standardised outcome measures or psychometric tools.
• Develop shared psychological formulations, including structured approaches such as the 5 Ps or CBT models, and review these formulations through supervision as needs change.
• Deliver planned, low-intensity psychological interventions on an individual basis and potentially co-deliver group interventions and wellbeing sessions.
• Use health and wellbeing coaching skills to support behaviour change, lifestyle modification, resilience and self-management through collaborative, personalised goal setting.
• Build effective therapeutic relationships, explain confidentiality clearly, obtain informed consent and communicate sensitively with people, families, carers and professionals.
• Complete collaborative risk assessments, risk formulations and management plans in accordance with local policy, escalating or seeking support where required.
• Recognise and respond appropriately to safeguarding concerns involving children or adults, following organisational and statutory procedures.
• Review progress and outcomes with patients, determine when further intervention may not be helpful, and support safe discharge, onward referral or follow-up planning.
• Maintain accurate, timely and appropriate electronic clinical records, including assessment documentation, progress notes, outcome measures, supervision records and discharge correspondence.
• Manage and prioritise a varied caseload, plan appointments and administrative time, organise an effective diary and work safely within lone-working procedures.

Multidisciplinary and partnership working

The post holder will work as an active member of the multidisciplinary team and maintain constructive relationships with SSPCN GP practices, ARRS colleagues, primary and community mental health teams, social care, education, housing, benefits services, voluntary, community and faith organisations, and other partners involved in a persons care. They will contribute relevant clinical information, report progress and outcomes, support shared decision-making and help people access the most appropriate pathway. The role requires confidence in communicating complex, sensitive or potentially contentious information, including where people are distressed or face barriers to understanding or engagement. Communication must be clear, compassionate, respectful and adapted to individual need.

Supervision and professional development

The post holder will prepare for and participate fully in weekly clinical supervision with a named qualified psychological professional, as well as relevant group supervision, line management and appraisal processes. They will respond to supervisory guidance, maintain appropriate supervision records and use reflection to develop clinical skills, evaluate their practice and maintain safe professional boundaries. They are expected to engage in continuing professional development, apply learning from relevant higher education and training, remain aware of their own wellbeing and fitness to practise, and seek timely support when clinical information is incomplete, complex or conflicting.

Clinical governance and safe practice

• Provide care in accordance with evidence-based practice, NICE guidance, local and national policies, clinical governance requirements and relevant professional codes of ethics and conduct.
• Understand and apply legal and ethical principles relevant to mental health care, including confidentiality, consent, capacity, safeguarding and appropriate information sharing.
• Maintain patient confidentiality and comply with information governance, record-keeping and data protection requirements.
• Use electronic patient record systems and approved digital communication platforms competently and in line with organisational policies.
• Work in accordance with health and safety requirements, report unsafe practice and contribute to a culture in which concerns can be raised appropriately.
• Promote equality, diversity and inclusion, challenge discriminatory practice and recognise the effects of difference, inequality and social circumstances on health and access to care.

Service improvement and evaluation

The post holder will contribute to the continuing development of the Psychological Practitioner role and the wider service. This may include supporting programme and project work, gathering and interpreting outcome data, collecting service-user feedback, maintaining activity records, contributing to reports and presentations, taking part in clinical audit and service evaluation, and sharing learning with colleagues. They may undertake literature reviews, critically appraise research and contribute to training events, steering groups or service-development discussions when requested. All activity must comply with relevant ethical and governance requirements.

The person we are looking for

You will bring psychological knowledge and practical skills developed through an appropriate postgraduate, counselling or related qualification and relevant continuing professional development. You will be able to apply theory to practice within the boundaries of the role, develop trusting therapeutic relationships and communicate with empathy, clarity and professionalism. You should be able to assess and interpret complex information, consider different options, make proportionate recommendations with supervisory support and recognise when to escalate concerns. Strong organisation, accurate documentation, digital confidence and the ability to work both independently and collaboratively are essential. You will be comfortable working across GP practices and community settings, managing competing demands and contributing positively to a developing service. A commitment to compassionate, non-discriminatory, recovery-focused and evidence-based care is central to the role.

Accountability and organisational context

The post holder will be managerially accountable to the Line Manager/Service Lead and professionally accountable to the Clinical Supervisor/Clinical Lead. South Sefton PCN aims to strengthen and sustain general practice, support collaborative working across member practices, develop integrated and place-based care, improve patient access and experience, build effective links with community partners and make appropriate use of digital technology. Our values are making a difference in the right way, acting with enthusiasm and positivity, and behaving with care and compassion. The post holder will be expected to demonstrate these values consistently in their work with patients, colleagues and partner organisations.

Person Specification

Qualifications

Essential

• -A minimum of a second-class honors degree or higher in psychology.
• -Postgraduate Diploma Associate Psychological Practitioner or equivalent psychological qualification (PGDip APP/PG Cert).

Desirable

• -Eligibility for graduate membership of the British Psychological Society.
• -Membership registration with the BACP or another nationally accepted regulatory body.
• -Mental Health and Wellbeing Practitioner Qualification.

Experience

Essential

• -Demonstrates an understanding of lifespan psychology applied to health care.
• -Demonstrates an understanding of the needs and difficulties of people with psychological/mental health difficulties or other disabilities.
• -Good communication skills (written and verbal) including an ability to communicate and work across a number of different settings.
• -Experience of working with people from different backgrounds and across different ages and an understanding of the impact of social determinants upon peoples mental and physical health.
• -An ability and confidence to interact effectively with staff from all disciplines.
• -Ability to undertake psychologically informed research projects under supervision.
• -Experience using computers for databases or data analysis.
• -Experience and proficient in the use of Microsoft Office Applications e.g. Word, Excel, PowerPoint.
• -Ability to work reliably and consistently with work agreed and managed at regular intervals.
• -High level communication skills (written and verbal) including an ability to communicate and work in settings in which the atmosphere may be highly emotive.
• -Ability to communicate sensitive information to service users, cares and colleagues.
• -Experience of working with people who experience difficulties with mental health and/or physical health.
• -To have worked as part of a team in a clinical setting.
• -Experience of organising and prioritising your own workload and time
• -Experience of conducting research projects of service related audit.

Desirable

• -Demonstrates an understanding of the clinical practice of psychological interventions.
• -Demonstrates an understanding for the need to use evidence based psychological therapies and how it relates to this post.
• -Ability to communicate sensitive information to others.
• -Received training (either formal of through experience) and carried out risk assessments within scope of practice
• -Experience of delivering training.

Personal

Essential

• -Ability to accept and use supervision appropriately and effectively.
• -Ability to undertake travel across a wide geographical area.
• -Able to work in the UK.
• -Ability and willingness to work outside office hours when required by the role to provide extended access to mental health services.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

South Sefton Primary Healthcare Ltd.

Address

Biz Space

36 Canal Street

Bootle

Merseyside

L20 8AH

United Kingdom

Employer's website

https://southseftonpcn.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Assist in and perform routine tasks related to patient care as directed by Senior Nursing staff and GPs such as BP checks, urinalysis, venepuncture

Requesting basic pathology tests e.g.urine culture, swabs and bloods as per agreed Clinical Protocols and referral to Senior Practice Nurses or GPs as appropriate

B12 replacement therapy and other ongoing injectable therapy, monitoring as appropriate.

Maintaining Stock within Nursing and Treatment Rooms with appropriate storage and stock rotation

Women's Health

Cervical Cytology, Vaginal Swabs and Family Planning

Support and advise women requesting information relating to family planning needs

Men's Health including Prostate Monitoring and Management

Wound Management

Assess and care for patients presenting with uncomplicated wounds. In line with Local Guidelines and working alongside the Integrated Nursing Team with more complex Wound Management issues

Ear Care

Advise patients re Ear self-care and management of wax

Provide Routine ear care as appropriate and in line with Practice Guidelines and procedures

Assess, plan, develop, implement and evaluate programmes to promote health and well-being, and prevent adverse effects on health and well-being

Assist Senior Practice Nurses in the ongoing monitoring and management of Long Term Conditions including Diabetes, Hypertension, and CVD.

Provide holistic assessment and health promotion programmes including lifestyle advice on diet, smoking, alcohol intake and exercise that support patients to adopt strategies that promote patients to live healthy lifestyles, encourage self - care.

Anticoagulant Management

To include INR Clinics and Housebound Home Visits for INR Monitoring

Prioritise health problems and intervene appropriately to assist the patient in complex, urgent or emergency situations, including initiation of effective emergency care.

Able to recognise and manage anaphylaxis according to current UK Guidelines

Able to perform Cardio pulmonary resuscitation according to current UK Guidelines

Chaperoning and assisting patients where appropriate who are being examined by another clinician

Assists GPs with Minor Operations, Coil Fits and Implants where requested

Immunisation (Adult and Child)

Assess patients for Immunisation

Administering vaccinations and providing guidance in accordance with guidelines and Patient Group Directives (PGD)

Manage the administration of appropriate immunisation autonomously in accordance with the Green Book (DOH 2006) Immunisation against Infectious Diseases.

Working with patients with more complex immunisation issues

Ensure Vaccine stock levels are maintained and ordered as per Practice and Local Guidelines

Professional Responsibilities, Audit and Research

Participate in the maintenance of clinical governance systems within the Practice

Use Audit Tools to evaluate quality of work of self and the team, implementing improvements where required

Deliver care according to NICE, Local and Practice Guidelines

Ensure accurate and legible notes of all consultations and treatments are recorded in the patients notes.

Training and Personal development

Assess and be responsible for own Learning and Training Needs with ongoing Personal Development in line with Revalidation process for NMC Registration

Develop and maintain a Personal Development Plan and meet requirements for Revalidation

Must hold and maintain membership of good standing with their Professional Regulatory Body (NMC)

Participate in Mandatory Training

The post holder will participate in any training programme implemented by the Practice as part of this employment and will include:

Participation in Annual Individual Performance Review /Appraisal which includes taking responsibility for maintaining a record of own personal and/or professional development

Taking responsibility for own development, learning and performance, demonstrating skills and activities to others who are undertaking similar work

Training requirements will be monitored and will be in accordance with Practice requirements.

Personal Development will be encouraged and supported by the Practice. It is the individuals responsibility to remain up to date with recent developments.

Actively participate in educational programmes for whole Primary Health Care Team, including Practice Nurse, Health Care Assistants, Nursing/Medical Students and GP Registrars: .participating in Training, Mentoring and Assessment of competencies as appropriate

Disseminate learning and information gained to other team members

Team Working

To assist the Practice Nurse Team Manager with the management of Nursing Services in participation with the Practice Manager and GP Partners ensuring relevant information is disseminated to and from the Practice Nursing and Integrated Nursing Team

Understand own role and scope and work towards further development of the role over time

Work as an effective and responsible Team Member, supporting others and developing new ways of working

Support less experienced team members

Delegate clearly and appropriately within the Nursing Team

Prioritise own workload and time management.

Work with the Nursing Team to create opportunities to improve health care and work innovatively

Management of Risk

Responsible for the management of the cold chain ensuring appropriate storage, rotation and disposal of vaccines and drugs

Manage and assess risk within areas of responsibility, ensuring adequate measures are in place to protect staff and patients

Using personal security systems within the workplace according to Practice guidelines

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks

Making effective use of training to update knowledge and skills

Apply infection control measures within guidelines using appropriate procedures, maintaining work areas in a tidy and safe way and free from hazards

Reporting potential risks identified

Managing Information

Use IT as an aid to management in planning, implementation and monitoring of care, presenting and communicating information

Manage information using the clinical system, Computer Decision Support Software, internet and local databases

Confidentiality:

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately

In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential

Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice Policies and Procedures relating to confidentiality and the protection of personal and sensitive data

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Quality:

• The post-holder will strive to maintain quality within the Practice and will alert other team members to issues of quality and risk
• Assess own performance and take accountability for own actions, either directly or under supervision
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
• Work effectively with individuals with other agencies to meet patients needs
• Effectively manage own time, workload and resources

Use Audit Tools to evaluate quality of work of self and the team, implementing improvements where required

Participate and contribute to Quality Outcomes Framework, maintaining high standards of quality care within the Practice

Communication:

The post-holder should recognise the importance of effective communication within the team and will strive to communicate effectively with other team members

Communicate effectively with patients and carers

Recognise peoples needs for alternative methods of communication and respond accordingly

Person Specification

Personal Qualities

Essential

• Demonstrates motivation, reliability and commitment to team working
• Flexible reliable and responsive to change
• Ability to determine own priorities
• Able to cover for sickness or absence of colleagues as required
• Demonstrates an ability to value the opinions of others
• Genuine commitment to training needs required for the purpose of this post

Qualifications

Essential

• Registered General Nurse
• Attainment of Qualifications in Practice Nursing e.g. Cervical Cytology, Family Planning, Immunisation Training for Childhood and Adult Immunisations.
• Previous training in Community setting with relevant attainment of skills e.g. Wound Management, Health Promotion

Skills & Knowledge

Essential

• Driver with access to own reliable vehicle or alternative means of transport to undertake Home Visits and work purposes
• Well developed interpersonal and communication skills
• Willingness to undertake additional training related to Role of Practice Nurse including Immunisation Training for Childhood and Adult Immunisations and Travel etc

Desirable

• SystmOne user
• Knowledge of QOF
• General Practice Nursing skills

Experience

Essential

• Training or Mentoring of Nursing and Medical Trainees in a clinical setting
• Ability to delegate effectively

Desirable

• Primary Care Experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Newbold Surgery

Address

3 Windermere Road

Newbold

Chesterfield

Derbyshire

S41 8DU

United Kingdom

Employer's website

https://www.newboldsurgery.co.uk (Opens in a new tab)

Job description

Job responsibilities

The salaried GP will be responsible for delivering the full range of primary care services as part of the practice ensuring the highest standards of care for the differing needs of our patient population. The salaried GP will work closely with the practices multi-disciplinary team of other GPs, nurses and non clinical staff to provide a high quality and accessible service to patients

Person Specification

Qualifications

Essential

• Eligible to work in General Practice in the NHS

Desirable

• Experience as a GP educator
• Experience of appraisal in practice or other setting
• Additional clinical skills beyond general practice

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Lakeside Healthcare Group

Address

Cottingham Road

Corby

Northamptonshire

NN17 2UR

United Kingdom

Employer's website

https://www.lakesidehealthcaregroup.co.uk (Opens in a new tab)

Job description

Job responsibilities

The GP Receptionist is responsible for providing a friendly, professional and efficient front-of-house service to patients and visitors. The role involves answering telephone calls and enquiries, booking and managing appointments, registering patients, updating records and handling administrative tasks. The receptionist will liaise with GPs, nurses and other healthcare professionals to ensure patients are directed to the appropriate service. The role also requires maintaining patient confidentiality, following practice policies and procedures, handling sensitive or difficult situations appropriately, and supporting the smooth day-to-day running of the GP practice. Good communication, organisation, teamwork and customer service skills are essential.

Person Specification

Qualifications

Essential

• Previous experience working in a reception role within a GP practice is essential. Good knowledge of Emis and Docman operation systems. Excellent communication and interpersonal skills, with a friendly and professional telephone manner. Good organisational and administrative skills, with the ability to prioritise tasks and work accurately under pressure. Ability to maintain patient confidentiality and handle sensitive information appropriately. Good IT skills and experience using GP practice or clinical systems. Ability to work effectively as part of a team and deal calmly and professionally with patients, including in challenging situations.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Plas Meddyg Surgery

Address

40 Parkhill Road

Bexley

Kent

DA5 1HU

United Kingdom

Employer's website

https://www.plasmeddygsurgery.com (Opens in a new tab)

Job description

Job responsibilities

Scope of the Role

Act as the primary point of contact for patients presenting with musculoskeletal conditions within primary care, providing expert assessment, diagnosis and management of a wide range of presentations, including complex and undifferentiated conditions.

Deliver advanced clinical decision-making to support timely access to appropriate treatment, investigations and onward referral where required.

Facilitate effective communication and coordination across primary, community, acute, specialist and social care services to ensure seamless patient pathways.

Provide clinical leadership and management duties to support the development and delivery of high-quality MSK services across Primary Care Networks (PCNs).

Promote understanding and demonstrate the value and impact of the FCP model on patient outcomes, service delivery and referral patterns.

Develop and maintain effective working relationships with healthcare providers, partner organisations, local authorities, voluntary sector organisations and patient groups.

Contribute to service development, quality improvement, audit, research and evaluation activities to support evidence-based practice and continuous improvement.

Monitor, evaluate and communicate service outcomes and performance measures to stakeholders and senior management teams.

Clinical Responsibilities

Provide expert first-contact assessment, diagnosis and management for patients presenting with musculoskeletal symptoms and conditions.

Utilise advanced clinical reasoning and assessment skills to manage patients with complex MSK presentations, multiple comorbidities, persistent pain and associated psychosocial factors.

Independently determine appropriate investigations, including diagnostic imaging and pathology tests, and interpret results to support clinical decision-making.

Manage a clinical caseload autonomously, maintaining accountability for all clinical decisions and interventions.

Identify and appropriately manage red flags, serious pathology and non-MSK conditions, ensuring effective safety-netting and escalation where required.

Refer patients appropriately to specialist services, including orthopaedics, rheumatology, neurology, pain services, rehabilitation services and other healthcare professionals.

Support patients to self-manage their conditions through education, rehabilitation and referral to community-based support services, including social prescribing opportunities.

Undertake advanced clinical interventions within scope of practice and competency, which may include non-medical prescribing and injection therapy where appropriately qualified.

Service Leadership, Professional Practice and Consultancy

Provide clinical leadership for the development and delivery of FCP and MSK services across the PCN.

Contribute to the strategic development, implementation and review of MSK pathways, referral guidance and models of care.

Promote integrated multidisciplinary working across primary, community and secondary care services.

Lead or contribute to service improvement initiatives that enhance patient outcomes, productivity and service efficiency.

Support the development and implementation of policies, procedures and governance frameworks that promote quality, safety and effective risk management.

Monitor service performance against agreed objectives, standards and KPIs, identifying opportunities for improvement where required.

Represent the FCP service at internal and external meetings, professional forums and system-wide initiatives.

Participate in the investigation and management of incidents, complaints and clinical governance matters as required.

Education and Workforce Development

Provide education, training and specialist advice to GPs, primary care professionals and multidisciplinary colleagues to support effective MSK assessment, referral and management.

Contribute to clinical supervision, mentorship and professional development of FCPs and other healthcare professionals.

Maintain and demonstrate advanced clinical competence through continuing professional development and lifelong learning.

Support workforce development initiatives by identifying skills gaps and contributing to workforce planning across the PCN and wider MSK workforce.

Communication and Partnership Working

Act as an ambassador for the FCP service, promoting the role and its benefits across primary care and wider healthcare systems.

Communicate highly complex and sensitive clinical information effectively with patients, carers and multidisciplinary teams.

Develop and maintain productive relationships with clinicians, managers, commissioners and partner organisations to support integrated service delivery.

Influence and support service development through effective stakeholder engagement, negotiation and change management.

Contribute to the dissemination of service improvements, clinical outcomes and best practice across local, regional and national networks.

Person Specification

Skills, Knowledge & Competencies

Essential

• Excellent written communication skills.
• Excellent IT skills in Microsoft Office applications.
• Able to work with and influence other grades of staff and professions Ability to use own initiative.
• Excellent organisational skills.
• Ability to work as part of a team.
• Ability to prioritise workload, work accurately under pressure, and meet deadlines.
• Ability to problem solve and think laterally.
• Good all-round clinical knowledge and practical clinical skills.
• Knowledge of national guidance .
• Demonstrated commitment to CPD.
• Strict adherence to patient confidentiality legislation.
• Responds well to constructive feedback.
• Empathetic & sensitive to patients & members of staff.
• Deals with patients & staff with honesty & integrity.
• Ability to work flexibly and reliably.
• Ability to travel to study days/other work locations using own or public transport.

Desirable

• Ability to develop services in designated area.
• Teaching and tutoring skills.
• Ability to affect and manage change with an ability to motivate others.
• Team building skills.
• Ability to manage time, people, and resources to deliver outcomes.
• Identifies and manages risk.

Qualifications

Essential

• HCPC Registration
• Completion of an appropriate level 7 MSc in Advanced Clinical or Physiotherapy Practice or equivalent.

Desirable

• M-Level leadership module.
• Completion of M-level post-graduate non-medical prescribing course.
• Completion of M-level post-graduate Injection Therapy course.

Experience

Essential

• Evidence of working in an Advanced practice role, or in an experienced senior role, working towards an Advanced Practice role, as a First Contact Practitioner, or in other MSK or Orthopaedic services.
• Evidence of managing patients with acute, chronic and complex MSK presentations holistically, with acknowledgement of comorbidities, medical health, mental health, pharmacological management and social environment.
• Evidence of an extensive role in the clinical education and supervision of less experienced staff, students, and assistants, including conducting appraisals
• Experience of and direct involvement in redesign within a service.
• Experience in delivering training and supervising others.
• Audit and/or practice research experience
• Experience of collaborative working in multidisciplinary settings.
• Experience of working through change in the workplace and recognition of the impact of change on behaviours and processes.

Desirable

• Project management
• Experience of policy, guideline, and service development
• Risk management
• Staff management

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Quay Primary Healthcare CIC

Address

Unit 12 Guardian Point

Guardian Street

Warrington

WA5 1AU

United Kingdom

Employer's website

http://quayhealthcare.org/ (Opens in a new tab)

Job description

Job responsibilities

Specified Duties

• To provide and effective, polite and efficient point of contact to all patients and visitors to the Practice.

• To create and instil an atmosphere of calm, pleasant and peaceful surrounds. Maintain a positive attitude at all times. Smile when you answer the phone. Remember never say it is not my job to.

• Always say what you can do, not what you cannot do.

• Acknowledge and welcome the arrival of patients with a booked appointment at the front desk.

• Make future appointments and allocate appropriate same day appointments.

• Liaise with duty doctor via SystmOne any instructions regarding the processing of lists that are undertaken in line with the agreed procedure.

• Answer the telephone within 4 rings and ensure all messages are recorded in SystmOne and are dealt with or passed to the appropriate person for action.

• Deal with actions arising from the post when dealt with by the duty doctor.

• Deal with prescriptions requests and home visit requests as they come in, on the telephone and face to face.

• Make up a visit list each day and print out a patient summary relating to each person being visited.

• Exhibit willingness to train on new technology and updated systems, as required.

• Ensure all aspects of Health and safety are adhered to and breaches reported to Management.

• Flexibility when asked to cover shifts for holidays, sickness, absences remember you never know when you might need cover.

• Generally keeping the reception area, in fact all areas clean and tidy.

• Scan all post into SystmOne record as agreed. Ensure accurate data entry onto SystmOne according to protocols.

• Liaise with other Health Care professionals, as and when necessary to ensure relevant people are advised of developments, which affect patients under their care.

• To work in a manner that ensures the smooth running of the Practice.

• Receiving and receipting monies.

• Using email facilities as an internal communication tool.

• At the end of the day ensure all areas of reception are tidy in order to ensure easy accessibility for the cleaners.

• To ensure all areas are secure at night, all electrical equipment is switched off and that the building is secure when last to leave.

• Ensure phone lines are switched over to the preferred out of hours provider.

• Complete all tasks relevant to position.

• Complete and maintain targets as set out and agreed by the Practice Manager in annual appraisal.

• Read and adhere to all protocols.

• Work as a team
• Filing with accuracy
• Use alert/reminder templates
• Prescriptions pull out non-collected ones after 3 months
• Change patient names and addresses
• Stocking up clinical rooms
• Maintain security of the premises
• Maintain ultimate confidentiality

This job description is not exhaustive and therefore other duties may be asked of you by the clinic/management team if within your physical and educational capabilities.

Person Specification

Qualifications

Essential

• English and maths to GCSE standard.
• SystmOne Experience.

Desirable

• Use of Microsoft office/word.
• Use of Outlook.

Experience

Essential

• Experience working as a team player.
• Ability to provide good customer service.

Desirable

• Previous experience of working at a GP Practice.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Bradford Moor Practice

Address

Barkerend Health Centre

Barkerend Rd

Bradford

West Yorkshire

BD3 8QH

United Kingdom

Employer's website

https://bradfordmoorpractice.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

The patient service role will provide a professional, efficient, and patient-focused service. Responsibilities include welcoming and assisting patients and visitors, managing appointments, responding to Accurx enquiries, processing repeat prescriptions, and providing general administrative support to the practice. The role will involve working closely with GPs, nurses, and the wider healthcare team, while maintaining confidentiality and complying with GDPR and practice procedures.

Person Specification

Experience

Essential

• GCSE grade A to C (or equivalent) in English and Maths

Qualifications

Essential

• Experience of working with the general public
• Strong IT skills
• Good organisational and multitasking abilities
• Good communication skills and professional etiquette

Desirable

• Experience of working in the NHS or a GP practice
• Experience of working with dealing with vulnerable people

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Lensfield Medical Practice

Address

48 Lensfield Road

Cambridge

CB2 1EH

United Kingdom

Employer's website

https://www.lensfieldpractice.org (Opens in a new tab)

Job description

Job responsibilities

The purpose of this role is to support the clinical team by managing key administrative tasks that underpin safe, effective patient care. You will play a vital part in ensuring that patient information is processed accurately, workflows run smoothly, and clinicians are supported to focus on direct patient care.

A core element of the role is the triage and assessment of incoming patient clinical documents as part of the Document Assessment Team. This includes reviewing, categorising, and allocating clinical correspondence appropriately, ensuring urgent or safetycritical information is flagged and passed to the right clinician at the right time.

By combining strong administrative capability with an understanding of clinical priorities, you will help maintain continuity of care, improve safety, and enhance the overall patient experience.

Person Specification

Qualifications

Essential

• Bachelors degree in Biomedical, Biochemistry or related healthcare field

Desirable

• Previous experience in healthcare or lab environment
• Additional certifications in clinical data handling

Skills

Essential

• Ability to follow protocols accurately
• Analytical and problem-solving skills
• Good written and verbal communication
• Time management and multitasking

Behaviours

Essential

• Responsible and reliable
• Attention to detail
• Ability to learn quickly and adapt
• Proactive in identifying issues
• Team-oriented and collaborative

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Penrose Health

Address

Kingfisher Medical Centre

London

London

SE8 5DA

United Kingdom

Employer's website

https://www.penrosehealth.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Preparing patients prior to going in to see the GP, taking a brief history and basic readings in readiness for the GP appointment.

Arranging appointments, referrals, tests and follow up appointments of patients.

Extracting all information from clinical letters that needs coding and adding to notes.

Dipping urine, taking blood pressure, ECGs & phlebotomy.

Sorting all clinical post and prioritising for the GP in terms of actions. Signposting some post to others such as clinical pharmacist etc.

Completing basic (non-opinion) forms and core elements of some forms for the GP to approve and sign such as insurance forms, mortgage, benefits agency forms etc.

Support the GP with immunisations/wound care.

Explaining treatment procedures to patients.

Helping the GP liaise with outside agencies e.g. getting an on call doctor on the phone to ask advice or arrange admission while the GP can continue with their consultations.

Person Specification

Experience

Essential

• Essential
• Experience of working in a healthcare environment
• Experience of working with the general public
• Chaperone procedure
• Ability to record accurate clinical notes
• Ability to work within own scope of practice and understanding when to seek support
• Excellent communication skills (written and oral)
• Strong IT skills
• Clear, polite telephone manner
• Competent in the use of Office and Outlook

Desirable

• Desirable
• Experience using EMIS Web
• Experience using SystmOne
• Experience with General Practice
• Experience of dealing with a range of clinical conditions
• Knowledge and Skills
• Knowledge of health promotion strategies
• Spirometry
• Diabetes
• Hypertension
• Asthma
• CHD
• Immunisations
• Ability to effectively support with basic wound care
• ECGs

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Barnsley Healthcare Federation

Address

The Grove

124-126 Park Grove

Barnsley

South Yorkshire

S70 1QE

United Kingdom

Employer's website

https://barnsleyhealthcarefederation.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Main Duties and Responsibilities

The successful candidate will be responsible for the general care and upkeep of the GP practice, including:

• Opening and securing the premises as required.
• Carrying out regular checks of the building and facilities.
• Ensuring the practice is clean, tidy, safe and presentable.
• Carrying out general maintenance and minor repairs.
• Undertaking basic DIY tasks and practical maintenance.
• Checking doors, windows, locks, lighting, heating and other building facilities.
• Identifying faults, damage and maintenance issues and reporting them promptly.
• Ensuring patient and staff areas are maintained to a high standard.
• Keeping entrances, communal areas and external areas clean and safe.
• Checking the condition of the grounds and external areas.
• Managing rubbish and recycling in accordance with practice procedures.
• Assisting with deliveries and moving equipment, furniture or supplies when required.
• Monitoring the building for any maintenance or security concerns.
• Liaising with contractors, tradespeople and service providers when required.
• Being available for agreed emergency call-outs.
• Carrying out basic security checks when required.
• Supporting the practice with general practical tasks.
• Following all relevant health, safety and infection-control procedures.
• Always maintaining confidentiality and professionalism.
• Reporting any concerns that could affect the safety of patients, staff or visitors.
• Carrying out other reasonable caretaker duties required for the smooth running of the practice.

Person Specification

The Ideal Candidate

Essential

• The Ideal Candidate
• We are looking for someone who is
• Reliable, punctual and trustworthy
• Practical and confident with general maintenance and DIY
• Hardworking and takes pride in their work
• Well organised and able to work independently
• Friendly, professional and approachable
• Flexible and willing to respond to occasional urgent issues
• Comfortable working around patients and healthcare staff
• Able to identify problems and take appropriate action
• Responsible and security-conscious
• Respectful of confidentiality within a medical environment
• Available for occasional night call-outs and weekend duties when required
• Previous experience as a caretaker, handyman, maintenance worker, facilities assistant or in a similar position would be an advantage.
• Experience within a GP practice, medical centre, healthcare setting, office, or other public-facing building would also be desirable.
• Important Requirements
• Because this is a GP practice, the successful candidate must understand the importance of
• Patient and staff safety
• Confidentiality
• Cleanliness and hygiene
• Building security
• Professional conduct
• Promptly reporting maintenance or safety issues
• The role requires someone who can be trusted to work responsibly and independently within a healthcare environment.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Scott Arms Medical Centre

Address

Whitecrest

Great Barr

Birmingham

B43 6EE

United Kingdom

Employer's website

https://www.scottarmsmedical.co.uk (Opens in a new tab)

Job description

Job responsibilities

The post holder will primarily offer chronic disease care for our patients, managing asthma and diabetes. There will also be a need to undertake a range of various other nursing assessments to provide appropriate care and treatment in conjunction with the GPs in accordance with Practice policy and protocols.

The Chronic Disease Nurse will work collaboratively with the general practice team to meet the needs of patients, supporting the delivery of policy and procedures as well as promoting self-care in order that patients are empowered to manage their own healthcare needs. To support the clinical team and to act within professional boundaries striving to improve standards of care.

The post holder will need to be aware of safeguarding requirements and support practice policy working in a health care environment.

A full employment history will be required as well as providing details of any gaps in employment.

Knowledge of key elements of the Primary Care contract such as having an understanding of the Quality and Outcomes Framework (QOF) , Local Enhanced Service (LES) and Direct Enhanced Service (DES) delivery is beneficial, along with adhering to Care Quality Commission (CQC) Primary Care requirements which is an important element of this post.

Person Specification

Experience in Student Healthcare

Desirable

• Experience of working in Primary Care
• Experience of working within a student health care environment would be beneficial to the role.
• Knowledge of TPP / SystmOne Clinical System

Experience

Essential

• Experience of chronic disease management of Asthma and / or Diabetes is essential for this role to support our patients managing their long term conditions.
• The candidates need to be experienced in the delivery of either asthma or diabetes assessment and treatment and hold an appropriate asthma and / or diabetes qualification to be able to deliver direct patient care autonomously.
• Evidence of appropriate Continuing Professional Development (CPD) to ensure knowledge is current and maintaining competencies
• Experience of working autonomously and also as a member of the Team.
• Engagement with Nurse Revalidation process.
• Ability to evaluate safety and to understand the effectiveness of own clinical practice

Qualifications

Essential

• Registered General Nurse
• (Currently registered with the Nursing & Midwifery Council)

Desirable

• Prescribing qualifications

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

University Medical Centre

Address

Quarry House

North Road

Bath

North East Somerset

BA2 7AY

United Kingdom

Employer's website

https://umcbath.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

- Provide day to day support to the Practice Manager

- Co-ordinate meetings, appraisals, agendas, meeting minutes and job interviews

- Prepare reports, complete surveys, spreadsheets and correspondence

- Maintain accurate records and documentation

- Support with any governance and CQC related work

- Ensure all staff records are kept up to date

- Work with staff teams to ensure new staff members have references and any other documentation needed for their start date including an induction plan. Also apply for DBS checks where necessary

- Update and organise any training needed for staff, including booking staff onto any training that they may need for their role.

- Complete any actions that may be needed from the ICB/PCN to ensure they are up to date

- Send out any email information that may be needed for all staff or certain team members, so that they are kept up to date

- Develop effective working relationships with staff, patients and any external agencies

- Work with the Patient Services Lead to ensure patients needs are met

- Communicate professionally both in person and via email and telephone

- Ordering any supplies or equipment when needed to ensure we always have what is needed.

- To lead a small team, ensuring that they have regular meetings to ensure that the team is working well.

- Ensure that they adhere to all practice policies and procedures

- Manintain confidentiality at all times in accordance with GDPR, the data protection act and NHS guidelines.

- Ensure their own training and development is up to date and complete any training where necessary

- Undertake any other duties that are appropriate to the role as delegated to them by the Practice Manager, management team or the partners.

Person Specification

Experience

Essential

• - Experience of working within the NHS
• - Experience of administration support
• - Experience of leading a small team
• - Experience of maintaining accurate records
• - Experience of preparing reports

Desirable

• - Experience of working within a GP Practice
• - Experience in working with Emis Web
• - Experience in dealing with complaints

Skills & Knowledge

Essential

• - Excellent time management and organisational skills
• - Strong verbal and written communication skills
• - Good IT skills
• - Ability to prioritise tasks
• - Good attention to detail
• - Ability to work both on own and as part of a team
• - Professional

Desirable

• - Understanding CQC requirements
• - Understanding of GP Practice/Primary Care

Qualifications

Essential

• - GCSE Grade A to C in English and Maths

Desirable

• - Level 3 Business Admin/Customer Service/Team Leading Qualification

Employer details

Employer name

Huddersfield Road Surgery

Address

6 Huddersfield Road

Barnsley

South Yorkshire

S70 2LT

United Kingdom

Employer's website

http://www.huddersfieldroadsurgery.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Care Navigators are the first point of contact for patients and visitors to the practice by phone, in person and through online systems. The role is central to how the practice functions day to day and requires someone who is calm, organised and genuinely committed to helping patients access the right care.

You will provide a courteous, efficient and helpful service to patients and colleagues, support clinical and administrative teams with a range of tasks, and help ensure the smooth running of the practice across all sites.

Person Specification

Qualifications

Essential

• GCSE grade A to C in English and Maths

Experience

Essential

• Experience in a busy customer-facing or administrative role, where dealing with people and managing competing demands was a core part of the job
• Confident using the telephone and computers and standard office equipment; able to pick up new systems and processes without difficulty

Desirable

• Previous experience in an NHS or primary care setting
• Familiarity with SystmOne or a similar clinical system
• Experience of askmyGP or a similar online consultation or workflow tool
• Understanding of local health and care services and how they fit together
• Experience working in an environment where priorities shift and adaptability is required

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Debenham Group Practice

Address

20 Low Road

Debenham

Stowmarket

Suffolk

IP14 6QU

United Kingdom

Employer's website

https://www.debenhamgrouppractice.co.uk (Opens in a new tab)

Job description

Job responsibilities

To assist the Primary Care Network (PCN) in delivering improvements to the services we provide our patients in relation to the following aspects of patient care - Participation in national cancer screening programmes.

Ensuring robust and supportive referral practices are in place for patients suspected of having cancer; including use of guidelines, professional development, and safety netting of those referred.

Run reports from clinical systems such as Emis (training will be provided if needed).

In support of collaborative working the post holder will form productive and supportive relationships with practice staff who have the skills, knowledge and remit to contribute to this work. e.g., GP practice non clinical cancer champions, social prescribers, pharmacists, secretaries etc.

The post holder will assist the PCN constituent practices to evaluate their screening uptake and engage hard to reach populations and to reduce health inequalities. This will include working alongside practices to enhance processes to track and follow-up screening non-responders.

Take forward proactive monitoring and tracking of patients suspected or confirmed of having a cancer diagnosis ensuring that their journey is processed in a timely and efficient manner, in line with Cancer Waiting Time Targets.

Provide advice and support to practices on cancer audit/referral review of cancer diagnoses. To work with practices to collate the learning from case reviews to identify any trends or learning.

Develop with core staff across the PCN consistent safety netting approaches/systems to monitoring patients who have been referred urgently with suspected cancer or for further investigations to exclude the possibility of cancer.

Source appropriate resources, training, system examples from appropriate organisation such as the Cancer Alliance, Cancer Research UK, Macmillan, and local authority partners.

Be a point of contact for PCN member Practices to develop and implement their cancer screening improvement action plans.

Create a Library of PCN data packs and other resources to support the delivery of information to patients in a wide variety of formats to meet the needs of all patient groups, including those with Learning Disabilities, and people for whom English is not a first language.

Review practice coding for report building and templates to ensure consistency across the PCN and accuracy of data. Identify coding anomalies and liaise with Ardens (template and reports used by all member practices).

Provide the PCN with support to host peer-to-peer learning events that look at data and trends in diagnosis and screening across a Network. Including appropriate contributors from other organisations

Provide support and guidance to ARRS staff in the running and operation of their appointment sessions.

Book patient appointments where necessary.

Code clinician and administration contacts.

Generate reports to help analyse data to understand capacity and demand.

Support patients to book appointments, as part of the various projects, programmes and clinical initiatives

Help patients manage their needs by answering queries, making and managing appointments, and making sure that patients have understandable written or verbal information to help them make choices about their care.

Support or manage clinics as required including management and monitoring of services and staff rotas.

Help patients gain access to self-management education courses and peer support/interventions that support them to take more control of their health and wellbeing

Support the coordination and delivery of muti-disciplinary meetings.

Adhere to organisations policies and procedures, guided by occupational policies and procedures in primary and secondary care.

Work without supervision, plan own workload and seek guidance as required from line manager and colleagues.

Administrative support as required.

Understand what a Primary Care Network is, and how support is provided to patients because of improved collaboration of working between health and social care services.

Work with key people in the PCN to develop & support collective general practice projects including areas of federated working.

The post holder should demonstrate good organisation and time management skills.

Always maintain confidentiality.

Responsibility for Patient/Client Care, Treatment & Therapy

Support the process of holistically bringing together all of a persons identified care and support needs and explore options to meet these within single personalised care and support plan (PCSP), in line with PCSP best practice based on what matters to the person.

Work both directly and indirectly with patients and their carers to help navigate patients through the early part of the cancer diagnostic pathway. To improve patient compliance and experience, ensuring that all patients are signposted to /or receive information on their referral - including safety netting advice.

To ensure patients continue to be monitored and supported post treatment completion, supporting the patient and their family for post treatment rehabilitation where necessary.

Ensuring Cancer Care reviews are performed by the relevant clinician/s at 3 months and 12 months intervals according to the Quality & Outcomes Framework.

Ability to input information accurately and in a timely manner and to work to tight deadlines.

Develop with practices systems to ensure high quality patient referrals are completed (i.e. the effective review of referrals to ensure with all pre-work such as blood tests or scans are actioned in advance as required).

Be responsible for identifying and resolving delays in the patient pathway, looking at diagnostic test dates and outpatient appointments. Where this is not possible, ways forward are to be discussed with the practice/PCN.

Adaptable and flexible to differing operational frameworks of individual practice and patient needs.

Support the process of helping patients to manage their needs through answering queries, making and managing appointments and ensuring that patients have good quality written or verbal information to help them make choices about their care.

Support the process of patients being able to take up training and employment and to access appropriate benefits where eligible.

Assist the process for patients to access self-management education courses, peer support or interventions that support them in their health and wellbeing increase their activation level.

Supports the process of patients being able to access personal health budgets where appropriate.

Provide co-ordination and navigation for patients and their carers across health and care services, working closely with Social Prescribing Link Workers, Health & Wellbeing Partnership Coaches and other primary care professionals.

Effectively uses all methods of communication and is aware of and manages barriers to communication.

Supports the process that provides information to patients, their carers and/or relatives on behalf of the team.

Is the point of liaison for service users and interfaces with all health and social care professionals, including keeping everyone informed and updated.

Receives and collates information in connection with the PCN work streams.

Is able to use risk stratification tools provided and supports presentation information in review meetings.

Follows through actions identified in the PCN work streams including arranging tests, referrals, signposting, etc.

For further information please refer to the attached job description

Person Specification

Qualifications

Essential

• Good standard of education GCSE or equivalent in English and Mathematics

Desirable

• A-level / NVQ level 3 or equivalent experience in admin / business / marketing / customer service environment
• Degree level education or equivalent

Experience

Essential

• Experience of office procedures working at a high level as part of an administration team / within an administration role.
• Experience of setting up and implementing internal processes and procedures.
• Experience of dealing with sensitive/confidential information.
• Experience of working with reception / telephone environments.
• Proven administrative experience.

Desirable

• Experience of Project support/management.
• Experience of working within Multidisciplinary teams.

Knowledge

Essential

• Understanding of Clinical Governance
• Understanding of Confidentiality and Data Protection Act

Desirable

• Working knowledge of the management of databases
• Knowledge of local guidelines
• Knowledge and understanding of relevant health and social care legislation and initiatives

Other

Essential

• Driver with sole use of vehicle

Autonomy

Essential

• Demonstrated capabilities to manage own workload and make informed decisions in the absence of required information, working to tight and often changing timescales

Skills & Abilities

Essential

• Understanding and able to deal with confidential and sensitive issues when liaising with team members / other professionals
• Ability to prioritise and organise workload to meet deadlines
• Ability to work under pressure with constant interruptions requiring skills in multi-tasking, maintaining accuracy at all times
• Ability to problem solve and support others in resolving problems
• Ability to work in partnership with other agencies
• Ability to manage conflicting issues assertively and sensitively

Desirable

• Ability to use electronic patient record / Emis

Personal Qualities

Essential

• Adaptable and flexible
• Ability to use own initiative when appropriate
• Ability to build and maintain effective working relationships
• Ability to challenge and be challenged
• Ability to motivate self and others, and to work as part of a team
• Ability to work flexibly to meet the needs of the service
• Ability to communicate with a high level of effectiveness both verbally and in writing

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

East Lancashire Alliance

Address

Acorn Centre

421 Blackburn Road

Accrington

Lancashire

BB5 1RT

United Kingdom

Employer's website

https://eastlancashirealliance.co.uk/ (Opens in a new tab)