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Posted 8 day(s) ago
Reference: A3715-26-0001
Job summary
We are seeking a friendly and organised person to join our team at Lensfield Medical Practice in Cambridge. In this role, you will ensure a welcoming environment while supporting administrative functions essential to our healthcare services.
Main duties of the job
To be responsible for undertaking a wide range of administrative duties and the provision of general support to the multidisciplinary team. Duties include but are not limited to, greeting and directing patients, patient registration, booking appointments, processing of information (electronic and hard copy) and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.
About us
Located in central Cambridge Lensfield Medical Practice is a friendly and welcoming surgery looking after around 15000 patients.
We have a multi-disciplinary team comprising of GP's, Nurses, HCA's GP Registrars, Pharmacy Team, Advanced Nurse Practitioners and Paramedic.
Our clinical teams are supported by our Patient Services Team and Administrators.
Details
Date posted
16 September 2026
Pay scheme
Other
Salary
£13 an hour
Contract
Permanent
Working pattern
Full-time
Reference number
A3715-26-0001
Job locations
48 Lensfield Road
Cambridge
CB2 1EH
United Kingdom
Job description
Job responsibilities
The patient service role will provide a professional, efficient, and patient-focused service. Responsibilities include welcoming and assisting patients and visitors, managing appointments, responding to Accurx enquiries, processing repeat prescriptions, and providing general administrative support to the practice. The role will involve working closely with GPs, nurses, and the wider healthcare team, while maintaining confidentiality and complying with GDPR and practice procedures.
Job description
Job responsibilities
The patient service role will provide a professional, efficient, and patient-focused service. Responsibilities include welcoming and assisting patients and visitors, managing appointments, responding to Accurx enquiries, processing repeat prescriptions, and providing general administrative support to the practice. The role will involve working closely with GPs, nurses, and the wider healthcare team, while maintaining confidentiality and complying with GDPR and practice procedures.
Person Specification
Experience
Essential
- GCSE grade A to C (or equivalent) in English and Maths
Qualifications
Essential
- Experience of working with the general public
- Strong IT skills
- Good organisational and multitasking abilities
- Good communication skills and professional etiquette
Desirable
- Experience of working in the NHS or a GP practice
- Experience of working with dealing with vulnerable people
Person Specification
Experience
Essential
- GCSE grade A to C (or equivalent) in English and Maths
Qualifications
Essential
- Experience of working with the general public
- Strong IT skills
- Good organisational and multitasking abilities
- Good communication skills and professional etiquette
Desirable
- Experience of working in the NHS or a GP practice
- Experience of working with dealing with vulnerable people
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Lensfield Medical Practice
Address
48 Lensfield Road
Cambridge
CB2 1EH
United Kingdom
Employer's website
Employer details
Employer name
Lensfield Medical Practice
Address
48 Lensfield Road
Cambridge
CB2 1EH
United Kingdom