Job description

Job responsibilities

Key responsibilities include assessing and managing patients with undifferentiated conditions, identifying disease risks, developing care plans, providing health education and counselling, making autonomous clinical decisions, referring patients appropriately, and keeping accurate clinical records. The role also involves prescribing in line with practice and ICB guidelines, supporting audits, and undertaking other routine GP responsibilities. Additional duties may include assisting with private medical reports/examinations and participating in ward rounds for residential or nursing home patients when required.

Person Specification

Qualifications

Essential

• MBBS

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Shaftesbury Medical Centre

Address

FIRST CHOICE MEDICAL CENTRE

275A Kings Rd

Harrow

Middlesex

HA2 9LG

United Kingdom

Employer's website

https://www.shaftesburymedicalcentre.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

The role requires our staff to be confident, flexible and dynamic in their approach to their work with a positive outlook to working within a fast paced environment. You will be a good team player. In return for this you would be offered continued training, and an opportunity to contribute to service development whilst working within a friendly and supportive team.

To assist in the formulation, implementation and monitoring of recoverycare plans.

To assist in the provision of low intensity psychological interventions tosupport service users in achieving personal goals to resolve concernswith anxiety and low mood.

Under supervision, and by agreement with the service user, to providean effective link between those parties involved in the implementationof all elements of the service users recovery care plan.

To maintain an up-to-date knowledge of local community resources that can support service users in achieving their personal recovery goals.

In agreement with service users and reflecting the agreed recovery care plan, actively include family members and carers in the assessment, planning, treatment and review process with service users, where appropriate.

To work flexibly according to identified patient need. For example,advocacy for, and on behalf of, the client to ensure full access to socialamenities and benefits, supporting the client in pursuing these ends, aswell as accompanying the clients to facilities if necessary.

To provide an effective link between General Practitioners, housing, carers Centre, and other statutory and non-statutory agencies and secondary care, to act in an advisory capacity to professionals in other fields and to develop joint working relationships.

Supporting the recovery journey of those who are being discharged toprimary care from secondary care during the transitional phase

Car driver essential, with the exceptions of those covered by the disability act.

For a more detailed Job and Person Specification please read attached before applying

Person Specification

Experience

Essential

• Ability to proactively and independently manage a workload

Desirable

• Demonstrable experience of working with service users in the community or with people with mental health or complex needs
• Experience of mental health services (as a worker or service user / carer).

Training and Qualifications

Essential

• Completion of the Care Certificate or equivalent
• NVQ Level 3 in Mental Health with post qualifications of further study / additional training to diploma level or NVQ 4 in Mental Health or equivalent level of experience
• Relevant healthcare training in support of people with mental health problems
• Educated to GCSE level or equivalent (with a minimum of 5 A - E qualifications - which must include Maths and English)
• Relevant healthcare professional diploma/degree

Knowledge

Essential

• Knowledge of resources and working practices across health and social care

Desirable

• Knowledge of Mental Health Act 1983, (amendments 2007) and Mental Capacity Act 2005 knowledge of the care act.
• Knowledge of safeguarding children and adults

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Hertfordshire Partnership University NHS Foundation Trust

Address

St Pauls

Slippers Hill

Hemel Hempstead

HP2 5XY

United Kingdom

Employer's website

https://www.hpft.nhs.uk/careers/ (Opens in a new tab)

Job description

Job responsibilities

The Clinical Quality & Governance Manager is a pivotal leadership role responsible for clinical governance, quality improvement, audit, and regulatory compliance across Lakeside Healthcare. Working closely with clinical and operational leaders, the post holder will champion the delivery of safe, effective, and high-quality patient care through robust governance frameworks and continuous improvement. For further information, please see the full Job Description and Person Specification attached.

Person Specification

Qualifications

Essential

• Degree in healthcare, clinical governance, or a related field, or equivalent professional experience.
• Evidence of continued professional development in quality improvement, patient safety, or clinical governance

Desirable

• Masters degree in healthcare management, public health, or quality improvement.
• Formal training or certification in quality improvement methodologies (e.g., Lean, Six Sigma, PDSA).
• Registration with a relevant professional body (e.g., NMC, HCPC, GMC, or equivalent).

Experience

Essential

• Substantial experience in a senior management role within Primary Care.
• Demonstrable experience in clinical governance, patient safety, or quality improvement roles within Primary Care.
• Experience leading audits, compliance reviews, and regulatory readiness activities.
• Proven track record of supporting or leading CQC inspections and regulatory compliance efforts.
• Experience of incident management, including investigation, reporting, and implementing learning.
• Experience working across multidisciplinary teams and supporting change in clinical practice.

Desirable

• Experience delivering governance or quality training to healthcare professionals.
• Engagement with patient forums, Healthwatch, or similar external stakeholders.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Lakeside Healthcare Group

Address

Lakeside Healthcare

Unit 1 Exchange Court

Cottingham Road

Corby

Northamptonshire

NN17 1TY

United Kingdom

Employer's website

https://www.lakesidehealthcaregroup.co.uk (Opens in a new tab)

Job description

Job responsibilities

Job responsibilities

The Business Manager provides overall business leadership: setting direction, developing The Practice's systems and processes, leading its people functions, and building a financially sustainable practice for the long term. The role leads a management team and works closely with the GP Partners to translate strategic priorities into practical delivery.

Leadership, Business Planning and Systems Development

Provide overall leadership of business planning, including monitoring practice performance against QOF, enhanced services, and other contractual and national requirements.

Lead the ongoing development of practice systems and processes, ensuring they are modern, efficient, and fit for purpose.

Lead and support The Practice's management team, delegating operational and specialist delivery while retaining oversight of standards and outcomes.

Ensure all practice systems are used effectively to support safe patient care and good information management.

People and HR Management

Provide overall HR leadership across The Practice, working closely with the team on day-to-day matters.

Develop modern, fit-for-purpose HR policies and processes, reflecting current legislation and good practice.

Apply practice HR policies consistently and fairly.

Lead recruitment and induction across The Practice.

Maintain a compassionate approach to staff issues, addressing concerns early, directly, and positively.

Payroll and pension administration.

Finance and Business Sustainability

Work with the administrative team to modernise financial systems and processes and to develop robust annual budgets. Liaising with The Practice accountant.

Provide regular financial reporting and analysis to The Partners to support decision-making.

Lead on business development, identifying funding streams, enhanced services, and efficiencies that build The Practice's financial sustainability for the long term.

Estates management across two sites.

Compliance, Quality and CQC Readiness

The role carries particular responsibility for continuing The Practice's CQC inspection readiness work.

Ensure The Practice meets its obligations under health and safety, safeguarding, information governance, and employment law.

Lead on incident reporting, significant event analysis, and complaints handling.

Keep practice policies under regular review and ensure staff are aware of and trained on them.

Strategic and Partnership Support

Work closely with The Partners to implement The Practice's action plan and priorities.

Provide accurate, timely information and recommendations to support partner decision-making.

Represent The Practice in dealings with the PCN, ICB, and other external stakeholders.

Support a positive, open working culture across The Practice, in keeping with The Practice's approach to people management.

Working Relationships

The Practice Business Manager reports to the GP Partners and leads The Practice's management team.

Person Specification

Qualifications

Essential

• Educated to degree level or equivalent.
• Evidence of continuing professional development.
• A recognised management, leadership, business administration, finance or HR qualification or equivalent senior management experience.
• Significant experience in a senior management or leadership role.
• Experience of financial management, budget setting and financial reporting.
• Experience of leading and managing staff.
• Experience of organisational development and service improvement.
• Experience of developing and implementing policies, procedures and governance arrangements.
• Experience of managing multiple priorities within a complex environment.
• Experience of working with confidential and sensitive information.

Desirable

• ILM Level 5 or above in Leadership and Management.
• Diploma or Degree in Business Management, Healthcare Management, Public Sector Management or similar discipline.
• Chartered Management Institute (CMI) qualification.
• Finance qualification (e.g. AAT, ACCA, CIMA part-qualified or equivalent).
• HR qualification (e.g. CIPD).
• NHS Leadership Academy programme or equivalent leadership development programme.
• Experience within General Practice, Primary Care or the NHS.
• Experience of CQC compliance and quality assurance frameworks.
• Knowledge of General Medical Services (GMS) contracts and primary care funding streams.
• Experience of working with GP Partners, Boards, Committees or senior stakeholders.
• Experience of business planning and strategic development.
• Experience of managing change programmes.

skills and attributes

Essential

• Strong leadership and people management skills.
• Excellent financial and analytical skills.
• Ability to think strategically and operationally.
• Strong organisational and project management abilities.
• Excellent written and verbal communication skills.
• Ability to build effective relationships with a wide range of stakeholders.
• Ability to work independently and use initiative.
• High level of integrity, professionalism and discretion.
• Proficient IT skills, including Microsoft Office applications.

Desirable

• Experience of clinical systems such as EMIS Web.
• Experience of financial systems such as Xero.
• Experience of presenting reports and business cases.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Cantilupe Surgery

Address

51 St Owen Street

Hereford

Herefordshire

HR1 2JB

United Kingdom

Employer's website

https://www.cantilupe.com/ (Opens in a new tab)

Job description

Job responsibilities

The Data Care Coordinator will provide data, administrative and care coordination support to the Vale of Evesham Primary Care Network (PCN).

The role will support the PCN team and member practices with the collection, monitoring and reporting of information relating to PCN services, neighbourhood working, personalised care and commissioned projects.

The postholder will work with established spreadsheets, clinical systems and reporting tools to help ensure information is accurate, up to date and available when required.

A key part of the role will be supporting practices and the wider PCN team to identify cohorts of patients who may benefit from additional support, helping to coordinate care and supporting appropriate patient contact and follow-up.

The role does not require advanced data analysis or specialist technical expertise. The emphasis will be on accurate data collection, monitoring, coordination, routine reporting and supporting patients to access appropriate care and services.

Main Duties and Responsibilities

Data and Reporting

• Assist with the collection and collation of data from PCN services and member practices.

• Maintain spreadsheets, trackers and monitoring systems used by the PCN.

• Support the preparation of routine monthly and quarterly reports.

• Check information for completeness and highlight missing or inconsistent data to the appropriate member of the team.

• Assist with pulling routine reports from clinical and administrative systems.

• Enter and update information accurately and in a timely manner.

• Support the monitoring of activity, outcomes and performance against agreed PCN and contractual requirements.

• Help maintain dashboards and other simple visual reporting tools.

• Support the PCN Manager and wider team with information required for meetings, reports and submissions.

• Support practices to identify patients or cohorts requiring proactive contact, follow-up or additional support.

• Assist with monitoring whether identified patients have been contacted and whether meaningful outcomes have been achieved.

Care Coordination and Personalised Care

• Use population health information, practice data and agreed searches to help identify cohorts of patients who may benefit from additional support.

• Proactively contact identified patients where appropriate and in line with agreed PCN and practice processes.

• Talk with patients to understand any barriers they may be experiencing in accessing or engaging with health, care or community services.

• Support patients to understand and navigate available health, care, wellbeing and community services.

• Help patients access appropriate appointments, referrals, information and support.

• Work with patients and the wider multidisciplinary team to help coordinate identified health, care and support needs.

• Take a personalised approach by considering what matters to the individual and any practical barriers that may affect their ability to access care.

• Support patients to access appropriate information and resources to help them make informed decisions about their care and wellbeing.

• Support follow-up of patients where further contact or intervention has been identified.

• Record patient contacts, interventions and outcomes accurately within appropriate clinical and PCN systems.

• Ensure patient contacts are meaningful and that agreed outcomes, actions or onward referrals are clearly documented.

• Work closely with Social Prescribing Link Workers, Health and Wellbeing Coaches, Care Coordinators, practice teams and other members of the multidisciplinary team.

• Identify patients requiring additional clinical, safeguarding or specialist input and escalate appropriately within agreed pathways.

• Support continuity and coordination between different services where patients are receiving support from multiple organisations.

• Undertake appropriate Care Coordinator and personalised care training in accordance with relevant NHS requirements and the needs of the role.

Neighbourhood and PCN Support

• Support data collection relating to neighbourhood health initiatives and PCN projects.

• Maintain patient and activity trackers where required.

• Support practices and PCN staff to ensure required activity and outcomes are appropriately recorded.

• Support the monitoring of patient contacts, interventions and outcomes.

• Assist with identifying missing information or outstanding actions and follow these up with relevant teams.

• Support neighbourhood health initiatives aimed at improving access, reducing health inequalities and improving engagement with services.

• Support the identification and follow-up of patients who may have disengaged from services, frequently use services or have unmet needs.

• Assist practices with monitoring agreed patient cohorts and recording progress against agreed measures.

• Support the coordination of PCN services and projects where administrative or care coordination input is required.

Administrative Support

• Provide general administrative support to the PCN team.

• Assist with the preparation of meeting papers, reports and presentations.

• Take notes or minutes at meetings where required and maintain action logs.

• Support diary management, meeting organisation and circulation of information.

• Maintain organised electronic filing systems and documentation.

• Respond to routine enquiries and direct queries to the appropriate member of the team.

• Support the maintenance of PCN service information and directories.

• Follow up outstanding information, actions and data with practices and PCN staff where required.

• Assist with the organisation and coordination of PCN and neighbourhood activities.

Quality and Information Governance

• Handle patient and organisational information confidentially and in accordance with NHS information governance requirements.

• Ensure data is entered and stored accurately.

• Follow PCN policies and procedures relating to confidentiality, data protection and information security.

• Highlight data quality issues or concerns to the appropriate manager.

• Ensure patient information is only accessed where there is a legitimate requirement to do so.

• Maintain accurate records of patient contact, actions, referrals and outcomes.

• Contribute to improvements in administrative, data and care coordination processes where appropriate.

• Support the PCN in demonstrating evidence of meaningful patient engagement and outcomes where required for contractual or reporting purposes.

Working Relationships

The postholder will work closely with:

• PCN Manager

• Neighbourhood Prevention & Wellbeing Lead

• PCN clinical and non-clinical staff

• Practice Managers and practice teams

• GPs and other clinical staff

• Care Coordinators

• Social Prescribing Link Workers

• Health and Wellbeing Coaches

• Member GP practices

• Neighbourhood team members

• Community and voluntary sector organisations

• External partner organisations where appropriate

Scope of the Role

This is a support-level role focused on data collection, administration, monitoring, coordination, routine reporting and care coordination.

The postholder will not be expected to undertake complex data analysis, independently develop advanced reporting systems or provide clinical advice.

The postholder will work within agreed processes and pathways and will escalate clinical, safeguarding or complex issues to the appropriate member of the team.

The role will support the PCN in proactively identifying patients who may benefit from additional support, coordinating appropriate interventions and ensuring patient contacts, actions and outcomes are accurately recorded.

Appropriate support, supervision and training will be provided by senior members of the PCN team.

Person Specification

Experience

Essential

• Experience of working in an administrative, coordination or data-related role.
• Experience of maintaining accurate records, spreadsheets, trackers or databases.
• Experience of working as part of a team.
• Experience of working to agreed processes and procedures.
• Experience of communicating with a range of people by telephone, email or face to face.

Desirable

• Previous experience within primary care, the NHS, health or social care.
• Experience of working with patients or service users.
• Experience of EMIS or another clinical/patient record system.
• Experience of producing routine reports or performance information.
• Experience of supporting projects, meetings or service monitoring.
• Experience of working across more than one team or organisation.

Other Requirements

Essential

• Willingness to work across the Vale of Evesham PCN as required.
• Willingness to undertake appropriate training for the role.
• Ability to work within PCN policies, procedures and information governance requirements.

Desirable

• Flexibility to support different PCN projects and neighbourhood priorities as these develop.

Qualifications

Essential

• Good general standard of education, including English and Maths.
• Good working knowledge of Microsoft Office, particularly Excel, Word and Outlook.
• Understanding of confidentiality, data protection and the importance of handling sensitive information appropriately.
• Willingness to undertake training relevant to care coordination, personalised care and the systems used within the role.

Desirable

• Qualification in administration, business support, health and social care, IT or a related area.
• Knowledge of primary care, NHS services or community health services.
• Understanding of personalised care, care coordination or social prescribing.
• Awareness of health inequalities and barriers that can affect access to healthcare.

Skills and Abilities

Essential

• Good attention to detail and a high level of accuracy.
• Confident using spreadsheets and computer systems.
• Able to organise and prioritise workload effectively.
• Able to manage competing demands and meet deadlines.
• Good written and verbal communication skills.
• Able to communicate sensitively and professionally with patients, colleagues and partner organisations.
• Able to work accurately with numerical and written information.
• Able to identify missing, incomplete or incorrect information and take appropriate action.
• Able to follow agreed processes, pathways and instructions.
• Able to work independently within clearly defined responsibilities.
• Able to recognise when an issue needs to be escalated.
• Able to maintain confidentiality at all times.
• Able to build positive working relationships with colleagues and external partners.
• Willing and able to learn new systems and processes.

Desirable

• Ability to produce simple reports, summaries or dashboards.
• Basic experience of Power BI or similar reporting tools.
• Understanding of population health data or patient cohort monitoring.
• Experience of supporting proactive patient contact or follow-up.

Personal Attributes

Essential

• Organised, reliable and methodical.
• Approachable and professional.
• Patient and respectful when communicating with others.
• Flexible and able to adapt to changing priorities.
• Comfortable balancing administrative, data and patient-facing responsibilities.
• Able to work collaboratively as part of a wider multidisciplinary team.
• Positive attitude to learning and development.
• Able to work with discretion when handling sensitive information.
• Able to remain calm and professional when dealing with challenging or complex situations.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Vertis Health

Address

Merstow Green Medical Practice

Abby Lane

Evesham

WR11 4BS

United Kingdom

Employer's website

https://www.vertishealth.org.uk/ (Opens in a new tab)

Job description

Job responsibilities

Person Specification

Skills

Essential

• - Has excellent communication and interpersonal skills.
• - Can remain calm and professional when working under pressure.
• - Is organised, reliable and able to manage competing priorities.
• - Has good attention to detail and takes pride in their work.
• - Is confident using computer systems and is willing to learn new systems and processes.
• - Treats patients, colleagues and healthcare professionals with courtesy, dignity and respect.
• - Is committed to providing a high standard of patient service.

Desirable

• - Is friendly, approachable and genuinely enjoys helping people.
• - Understands the importance of confidentiality and handling sensitive information appropriately.
• - Is able to work effectively both independently and as part of a team.
• - Has a flexible and positive approach to work.

Qualifications

Essential

• GCSE grade A to C in English and Maths
• IT literate

Desirable

• Knows SystmOne
• Familiar with Microsoft products

Experience

Essential

• Experience of patient/customer facing role

Desirable

• Experience of working in a GP surgery

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Corfton Road Surgery

Address

Corfton Road Surgery at West Ealing Pharmacy

Sinclair House, The Avenue

London

W13 8AG

United Kingdom

Employer's website

https://corftonroadsurgery.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job Summary:

The Paramedic Practitioner (PP) will act autonomously within their professional scope of practice providing care for patients face to face, telephone consultations and home visits.

The post-holder will operate within their own sphere of competence and agreed acceptable limits of practice to provide expert professional clinical advice to patients, carers and colleagues, ensuring clinical safety and excellence.

The Paramedic Practitioner will need to prioritise and triage the needs of patients accordingly, making any necessary referrals for investigations in the appropriate manner.

The post-holder will use skills, knowledge and competencies as a qualified Paramedic Practitioner in order to be responsible and accountable for managing patient caseloads for treatments, referral, admission and discharging patients as appropriate.

Job responsibilities:

• The post holder will provide clinical care within a team consisting of clinical lead, general practitioners, practice nurses and Healthcare assistants.
• Patient contact will be via patient facing clinics, triage, on-call duties and home visits
• Duties include, but not limited to: Care home visiting service, home visits and "minor illness" management
• Work as part of a multi-disciplinary team to deliver safe and high quality care.
• Carries out clinical practice at an advanced level using expert clinical skills, critical judgements & knowledge to deliver appropriate and safe care.
• Delivery of care in line with NSF, NICE guidelines and evidence-based care
• Triage and treat patients, performing specialist assessment of their needs and make referrals as necessary to other members of the primary and secondary health care teams as appropriate.
• Co-ordinate the planning and delivery of care ensuring patients and carers/relatives are involved.
• Prescribing and reviewing medication that is appropriate to patient needs and in accordance with latest evidence-based practice, national and practice protocols and within the scope of qualified practice.
• Diagnose and manage acute and chronic conditions, including drug and non-drug based treatment methods into a management plan.
• Request diagnostic investigations and interpret within agreed protocols e.g. x-ray, blood tests, scans, etc.
• Assess, diagnose and treat patients in practice premises or their own home who require medical attention and/or refer to appropriate agency.
• Refers patients to other members of the multi-disciplinary practice teams, secondary care organisations and other organisations as necessary.
• Works as an autonomous practitioner, in accordance with the Health Professions Council. Ensure that personal and professional clinical standards are maintained.
• Enhance own performance through Continuous Professional Development, imparting own knowledge and behaviours to meet the needs of the service.
• To achieve and demonstrate agreed standards of personal and professional development in order to meet the needs of the service.
• To participate in the audit process, evaluation and implementing plans and practice change in order to meet patient need.
• Contribute positively to the effectiveness and efficiency of the team and work colleagues.

Person Specification

Experience

Essential

• Experience of working in primary care or similar setting
• Experience in triage
• Experience of dealing with patients with undifferentiated and undiagnosed conditions
• Experience in triaging and managing minor illness and injury
• Evidence of delivering a service which improves quality and outcomes for patients
• Recognises priorities when problem solving, identifies deviations from the normal pattern, is able to refer to seniors or GPs
• Work effectively independently and as a team player.

Desirable

• Electronic clinical recording systems i.e. EMIS, Experience working in a primary or community care setting
• Telephone triage
• Chronic Disease Management

Qualifications

Essential

• Qualified paramedic or specialist paramedic - FDSc or BSc qualified and registered with HPCP or Post registration certificate (Level 3) in first contact care
• Chronic disease management and mental health experience

Desirable

• Accredited training in chronic disease management
• Non-Medical Prescribing qualification to undertake the professional role of independent/supplementary non-medical prescribing

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Stone Cross Surgery

Address

Mimram Road

Stone Cross

Pevensey

East Sussex

BN24 5DZ

United Kingdom

Employer's website

https://stonecrosssurgery.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

* To undertake a variety of duties including face to face, telephone and online consultations and queries, visiting patients at home, dealing with queries, paperwork (Docman assigned, BT results) and correspondence by the end of the working day.

* Attending practice meetings/palliative care meetings/health visitor meetings

Person Specification

Qualifications

Essential

• * GMC registered, able to work in the UK
• * Docman and Emis proficient

Desirable

• * Be a team player. We are a small supportive surgery. Our clinical and admin staff work as one cohesive team to support our patient population.
• * Be flexible. To be willing to react supportively and spontaneously to surgery needs to ensure that the day-to-day running of the surgery and patient care are seamless.
• * Be able to cope with the stresses of General Practice. We are committed to high quality patient care in the limited amount of time we have at our disposal.

Experience

Essential

• Experience working in a Primary Care environment.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Grovehill Medical Centre

Address

Kilbride Court

Hemel Hempstead

Hertfordshire

HP2 6AD

United Kingdom

Employer's website

https://www.grovehillmedicalcentre.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Are you a passionate and experienced psychologist looking to make a wider impact across multiple services? Join Elysium Healthcare as a Regional Lead Psychologist (Wales, South West and South Region) to provide clinical leadership, professional supervision, and strategic oversight of psychological services across a designated region.

In this influential role, you will support and develop psychological teams to ensure the delivery of safe, effective, and high-quality services that align with professional standards, organisational policies, and evidence-based practice. Working closely with local leadership teams and psychology colleagues, you will drive excellence in psychological care while fostering innovation, continuous improvement, and positive outcomes for service users.

As Regional Lead Psychologist, you will lead the coordination and delivery of psychological services across the region, providing expert guidance, consultation, and supervision to psychological staff. You will play a key role in ensuring services remain compliant with clinical governance requirements and are delivered in line with national guidance and best practice.

You will contribute to the ongoing development of services by supporting the implementation of new models of care, identifying opportunities to enhance service delivery, and promoting collaborative approaches that maximise resources and improve access for vulnerable groups. Using clinical outcome measures, audits, and service user feedback, you will evaluate service effectiveness, identify areas for improvement, and help shape future developments across the region.

Key responsibilities:

• Deliver and oversee specialist psychological assessment, formulation and intervention for individuals with complex mental health needs in the region where clinically required
• Apply specialist knowledge and skills in evidence based psychological therapies to provide high standards of care in a supervisory capacity
• Provide clinical and professional supervision to psychological staff within the region
• Offer expert clinical leadership and consultation to Multi-Disciplinary Teams (MDT) across services in the region where required.
• Attend and contribute to regional leadership and governance meetings
• Support with job planning of psychological services across the region including professional recruitment, disciplinary and grievance processes.
• Provide specialist clinical supervision and consultation, as well as maintain professional governance and assurance in line with regional requirements.
• Lead research, audit, policy and service development initiatives across the region.
• Ensure services are delivered in line with NICE guidelines, HCPC standards and organisational policies.

To be successful in this role, you'll need:

• HCPC registration as a qualified chartered Clinical/Counselling Psychologist.
• Professional doctorate qualification in Clinical/Counselling Psychology as accredited by the British Psychological Society
• Extensive Leadership experience managing clinicians within a Mental Health setting.
• Experience in using psychological models and theories to address a range of clinical and risk issues.
• Good knowledge of Positive Behaviour Support and Trauma Informed Care.
• A desire to develop as a clinician and make a positive impact on the lives of the people we support.

What You’ll Get

At Elysium Healthcare, we believe in taking care of the people who care for others, you’ll enjoy a comprehensive benefits package designed to support your wellbeing, growth, and future:

• Annual base salary of £90,000
• The equivalent of 33 days annual leave (including bank holidays) – plus your birthday off and the option to buy additional annual leave, in our annual selection window.
• Career development and training to help you achieve your professional goals
• Access to our Rewards & Benefits platform Ely-Vate; Your one-stop destination for everyday savings, exclusive benefits, and wellbeing hub!
• Wellbeing support and activities to help you maintain a healthy work-life balance
• Access to Blue Light Card, which provides a range of exclusive offers and discounts
• Life Assurance, for added peace of mind
• Stream – instant access to earned wages when you need it, plus access to save, directly from your wages, alongside financial wellbeing support.
• 24/7 GP service and second medical opinion, to ensure you are the best you can be
• Enhanced Maternity Package, so you can truly enjoy this special time
• Pension contribution, to help secure your future

About us:

Elysium Health care has over 8,000 employees and a unique approach to the delivery of care. With a network of over 80 services across England and Wales covering Mental Health, Neurological, Learning Disabilities & Autism, Children & Education, there is opportunity for you to grow and move.

Elysium Healthcare is part of Ramsay Health Care with a global network that extends across 10 countries and employs over 86,000 people globally.

Elysium Healthcare follows safer recruitment of staff for all appointments and is a Disability Confident employer, committed to inclusive and accessible recruitment. It is a requirement that all staff understand it is each person’s individual responsibility to promote and safeguard the welfare of service users. All candidates will be subject to a DBS disclosure

Person Specification

Qualifications

Essential

• HCPC registration as a qualified chartered Clinical/Counselling Psychologist. Professional doctorate qualification in Clinical/Counselling Psychology as accredited by the British Psychological Society. Extensive Leadership experience managing clinicians within a Mental Health setting. Experience in using psychological models and theories to address a range of clinical and risk issues.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Elysium Healthcare

Address

Elysium Healthcare

Remote (Home based)

WD6 1JN

United Kingdom

Employer's website

https://www.elysiumhealthcare.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

You will be a fundamental part of our close-knit Microbiology team, providing an efficient and effective service to two general hospitals and the local GP community. In this role, you will:Perform and interpret routine and specialist biomedical investigations.Provide professional leadership to Trainee BMS, Associate Practitioners, Laboratory technicians, and MLAs.Offer technical advice to clinicians on the appropriateness of tests and timescales.Rotate through all areas of Microbiology, including:Automation Laboratory - Kiestra TLA, MRSA, and Urogenital SectionsManual Bacteriology CL3, Mycology, and Waste ManagementNAATs and urinalysisSerology

Person Specification

Qualifications

Essential

• Educated to GCSE level or equivalent
• Experience to post graduate diploma level e.g.: Specialist portfolio, BBTS or equivalent

Desirable

• Progress towards a higher degree or management qualification

Skills

Essential

• Ability to adapt efficiently to change
• Ability to effectively manage own time, able to prioritise work for self and others and able to plan activities within area of work
• Ability to analyse and technically interpret complex test results
• Good knowledge and experience of LIMS and computer applications including Word, Excel, PowerPoint, Access and Statistical Packages

Experience

Essential

• Relevant experience post HPC registration as a BMS with on-going specialist training.
• Previous working experience of Biomedical techniques and practices
• Scientific knowledge locally, regionally and Nationally

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

iPP Analytics Limited

Address

Pathology First Hub Laboratory

Basildon

SS14 3BY

United Kingdom

Employer's website

https://synlab.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Reports to,Lead Receptionists

Hours per week,10-25

Job Summary

The purpose of the role is to

Present a caring, positive and friendly service to patients and other visitors, either in person or via the telephone

Facilitate effective communication between patients, healthcare professionals, secondary care and other associated healthcare organisations

Duties and Responsibilities

The duties and responsibilities to be undertaken may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Reception Leads, dependent on current and evolving practice, workload and staffing levels.

• Welcoming and assisting patients and visitors at our front desk
• Arranging online, telephone and in-person requests for appointments, visits and telephone consultations with the appropriate healthcare professional.
• Processing and distributing mail, both electronic and paper.
• Taking messages and passing on information.
• Filing and retrieving paperwork for patient records.
• Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures.
• Start and end of day tasks: opening/locking-up of practice premises, maintaining security in accordance with practice protocols, loading and emptying staff dishwasher.
• Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers.
• Providing clerical assistance to colleagues as required from time to time.
• Ordering, re-ordering and monitoring of stationery and other supplies.
• Clearing and re-stock consulting rooms as required.
• Keeping the reception area and patient information tidy and up to date.
• Completing all courses and refresher training as required by the role and for compliance with good governance, every year.
• Gaining and maintaining expertise in the use of our clinical IT system (TPP SystmOne).

Confidentiality

• In the course of seeking treatment, patients entrust us with sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy.
• In the performance of the duties outlined in this Job Description, the post-holder will have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
• Such information is only to be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, to include:

• Using personal security systems within the workplace according to practice guidelines.
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.
• Making effective use of training to update knowledge and skills.
• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.
• Reporting potential risks identified.

Equality and Diversity

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation.
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.
• Behaving in a manner which is welcoming to and of the individual, is non-judgemental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Quality

The post-holder will strive to maintain quality within the practice, and will:

• Alert other team members to issues of quality and risk.
• Assess own performance and take accountability for own actions, either directly or under supervision.
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.
• Effectively manage own time, workload and resources.

Communication

The post-holder should recognise the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members.
• Communicate effectively with patients and carers.
• Recognize peoples needs for alternative methods of communication and respond accordingly.

Contribution to the Implementation of Services

The post-holder will:

• Apply practice policies, standards and guidance.
• Contribute to team and whole practice meetings.
• Discuss with other members of the team how the policies, standards and guidelines will affect own work.

Person Specification

Experience

Essential

• Experience of providing excellent customer service
• Ability to communicate effectively with people with a wide variety of different communication needs and habits
• Ability to learn and efficiently use new IT systems
• Ability to move quickly between different tasks
• Reliable and professional
• Curious and committed to continuously learning
• Consistent understanding and respect for privacy and dignity

Desirable

• Experience of working in a GP practice
• Experience of using the clinical IT system TPP SystmOne
• Understanding of how to support healthcare compliance

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Tangmere Medical Centre

Address

Malcolm Rd

Tangmere

Chichester

West Sussex

PO20 2HS

United Kingdom

Employer's website

https://www.tangmeremedicalcentre.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Clinical Responsibilities

Participating in the undertaking of health needs reviews and holistic health assessments to identify needs and plan care accordingly.

To identify, plan and manage risk of an individuals care needs, relating to physical health, behavioural and/or mental health.

To be responsible for assessing, planning and making recommendations for future care in partnership with patient, carer and multi-professional agencies including case conferences for reviewing the packages of care and care co-coordinating as appropriate.

To liaise with Primary and Secondary care agencies to ensure better health outcomes for individuals.

To ensure consideration of Mental Capacity in Best Interest decision making.

To maintain effective and appropriate communication networks with members of the multi-disciplinary team, the independent sector homes and all stakeholder agencies and organisations to ensure that the individual care needs can be met.

To contribute to multi-disciplinary team specialist assessments.

Ability to work as an autonomous practitioner, planning, prioritising and organising workload according to the needs of the service.

To provide any relevant information and explanation to clients and carers at a level commensurate with their ability to understand using total communication.

To provide evidence-based advice and guidance to care staff on the management of health needs to patients and signpost to other services.

To act as a role model for other staff and students demonstration high standards of practice and professional conduct.

To undertake health promotion/education whenever possible to all adults with a Learning Disability and also to contribute to planned health promotion activities.

To work with all other agencies with regards to the Safeguarding process.

Managerial Responsibilities

To be responsible for coordinating reviews as per guidelines.

Prioritise caseload to meet competing demands

To be aware of and abide by the Livewell SouthWest policies, standards and Clinical Governance initiatives.

Present confidentiality and be aware of the Data Protection Act, access to health records and consent for assessment process.

Involvement in continual audit and review of services to determine quality.

Maintain safe record-keeping and confidential practice, in line with Livewell SouthWest and professional guidance and be aware of the Data Protection Act, access to health records and consent for assessment process.

To ensure electronic record keeping policy is adhered to.

Professional Responsibilities

To maintain a high professional standard of conduct at all times in accordance with NMC/ professional bodies code of professional conduct. Maintain an active status on NMC/ professional bodies register.

To maintain own re-validation portfolio.

Assume responsibility for own professional development and personal knowledge. Undertake and contribute to research where appropriate.

Monitor own performance against agreed objectives through the process of appraisal and personal development plans and professional body regulations.

Maintain professional expertise by arranging and attending meetings, study days and mandatory training and service training.

Plan and participate in the supervision and provision of experience for all nurse learners and other personnel as appropriate.

Participate in regular line management, caseload management and clinical supervision.

To deliver appropriate training and subsequent support to other staff, students and outside agencies when required.

5. COMMUNICATIONS AND RELATIONSHIPS

The post holder will be required to work within the MDT function of the CLDT and may need to be part of wider MDT groups relating to client need.

The post holder will liaise between other health, social and educational services in assessing, planning and reviewing client care needs/service provision.

The post holder will also work with other voluntary and secondary care providers.

6. PHYSICAL DEMANDS OF THE JOB

Travelling across city to many locations for assessments daily activity

Use of keyboard for assessments daily activity

7. ADDITIONAL INFORMATION FOR ALL POSTS

The post holder is required to comply with all relevant policies and procedures pertinent to their post. Current versions can be found on the intranet or via your manager. The areas listed below are those Livewell Southwest currently places particular emphasis on. Failure to follow correct policies and procedures may result in disciplinary action.

7.1 Risk Management

In accordance with the Risk Management Strategy, employees will participate, whenever required, with the risk management process. They will support line managers by attending mandatory and statutory training, completing incident/accident forms for every adverse event or near miss that occurs, report all defects and complaints, and communicate any dangerous situation to individuals potentially at risk.

7.2 Health and Safety at Work

You must co-operate with those in authority and others in meeting the statutory requirements and in following policies and procedures. A copy of the Health and Safety Policy is available from the intranet or from the Risk Management Department.

You are reminded that in accordance with the Health and Safety at Work Act 1974 you have a duty to take reasonable care to avoid injury to yourself and to others affected by your work activities.

You will be notified where your post carries a requirement for immunisation.

You may be required to be able to undertake physical intervention training and participate in physical intervention as part of a physical intervention team and Basic Life Support (BLS).

7.3 Infection Control

Livewell Southwest is determined to eradicate healthcare-acquired infection and puts a great deal of emphasis on the responsibility of all staff to ensure their own personal and others compliance with Infection Control (including Hand Washing) Policies. All staff must comply with infection control policies and guidance, attend relevant updates and report issues of concern to their immediate line manager (if no action or explanation received, then it is the individuals responsibility to escalate their concerns to the Director of Operations or Chief Executives Office).

7.4 Safeguarding Children and Adults

All employees have a duty to safeguard and promote the welfare of children and adults and are required to act in such a way that at all times safeguards their health and wellbeing. Familiarisation with and adherence to national and local safeguarding adults and children policies is an essential requirement upon all employees. Livewell Southwest has specific safeguarding policies and in addition, employees also have a responsibility to practice and work within the multi-agency policy developed by the Safeguarding Adults Board and the Safeguarding Children Board. Staff are also required to participate in related mandatory/statutory training.

7.5 Research

For clinical posts at bands 5 and 6, there is an expectation that engagement in research will be part of this role. Therefore, an awareness of the value and relevance of research is expected and the post holder should either support existing research within their specialty area as appropriate or identify opportunities to raise awareness of research possibilities. For clinical posts at band 7 and above, the post holder will be required to actively participate in complex audits using research methodology, or participate as required in clinical trials or equipment testing, and will demonstrate high level involvement in local ongoing research projects.

7.6 Sustainability and climate change

All staff are expected to take responsibility for the reduction of carbon emissions within their area of the organisation. In particular this may relate to reducing energy consumption, making low carbon travel choices, consideration of goods and services being purchased, and waste reduction.

7.7 Other

This Job Description is not exhaustive and may change as the post develops, but such change will not take place without consultation between the post holder and their manager. Job descriptions should be reviewed at least annually at the appraisal meeting.

The Working Time Regulations apply to all employees of Livewell Southwest. In particular, Livewell Southwest will not permit staff in all employments to work in excess of 48 hours in any one week except where there are exceptional service needs where an absolute limit of averaging over a reference period of 17 weeks would apply.

Livewell Southwest has adopted NO SMOKING and NO ALCOHOL policies for staff, which applies to all posts. Details of the policy are available on request and will be included in the statement of main terms and conditions of service of staff appointed.

Person Specification

Specific Skills

Essential

• Excellent communication skills
• Excellent interpersonal skills
• Ability to prioritise against tight deadlines.
• Good presentation skills
• Excellent organisational skills
• Able to present relevant information in a concise format.
• Able to write in plain, easy and understandable style
• Capacity to work with clinicians and staff at all levels to develop a shared vision of outcomes for individuals.

Desirable

• Able to engage effectively in dialogue with individuals at all abilities effectively managing barriers to communication.

Qualifications

Essential

• Registered Nurse Learning Disability/Registered Mental Nurse
• Evidence of continuing professional development.

Desirable

• Mentorship Certificate

Additional Requirements

Essential

• Ability to frequently travel independently and in a timely manner between Livewell Southwest sites and community locations including areas not served by public transport.
• Able to problem solve and be creative in care planning.

Experience

Essential

• Experience undertaking comprehensive health needs assessments.
• Working in multidisciplinary teams across health and social care.
• Experience of working with people with learning disabilities / mental health issues.

Desirable

• Experience working in primary /community health settings.
• Experience in mentoring students.
• Working across organisational boundaries.

Knowledge

Essential

• Knowledge and understanding of the political dimensions of health and social care.
• Knowledge of Personalised Care Framework
• Good knowledge and understanding of the Mental Health Act, Mental Capacity Act, Deprivation of Liberty and reasonable adjustments.
• Understanding of the Safeguarding adults and children processes and relevant issues
• Able to demonstrate understanding and competency in assessment, care planning and review.
• Knowledge of recent developments in Learning disability/Mental Health care.
• Understanding of the complexities of physical health care needs in adults with Learning Disability.

Desirable

• Understanding of the work and role of the independent sector and care homes in provision of long-term care.
• Understanding of the continuing care eligibility for fully funded NHS care.
• Demonstrate an understanding of the Primary Care service delivery.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Livewell Southwest

Address

Westbourne Unit

Scott Business Park, Beacon Park Road

Plymouth

Devon

PL2 2PQ

United Kingdom

Employer's website

https://www.livewellsouthwest.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Administrative and Executive Support

• Provide comprehensive administrative and executive assistance to the Senior Management Team, including diary management, meeting coordination, and minute-taking.
• Prepare and format correspondence, reports, presentations, and policy documents to a high professional standard.
• Manage communications, prioritising tasks and maintaining confidentiality at all times.
• Coordinate travel arrangements, events, and logistics for internal and external meetings.

Operational and Governance Support

• Support the organisation and documentation of governance, operational, and board meetings.
• Maintain accurate records, filing systems, and document control in line with data protection and information governance policies.
• Track actions and deadlines to ensure timely completion of key operational priorities.
• Assist in the preparation and submission of reports, audits, and compliance documents.
• Supports achievement of site KPIs by ensuring timely coordination of governance meetings, accurate documentation of operational decisions, and effective communication that enables Senior Management to meet compliance, performance, and reporting deadlines in line with Home Office and NHS standards.

Communication and Stakeholder Liaison

• Act as the first point of contact for the Senior Management Team, handling internal and external enquiries professionally.
• Liaise effectively with colleagues, partners, and external stakeholders to support smooth operational delivery.
• Contribute to internal communications, newsletters, and engagement initiatives as required.

General Responsibilities

• Promote and uphold DrPA Secures ethos of CARE in all duties.
• Maintain confidentiality, professionalism, and integrity at all times.
• Ensure compliance with information governance, data protection, and operational policies.
• Promote equality, diversity, and inclusion in all aspects of work.
• Take responsibility for personal wellbeing and professional development.
• Work flexibly to meet organisational needs, which may occasionally include evenings or weekends.

Disclosure and Barring Service Check & CTC Clearance

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

This post will require the holder to undertake and successfully complete the Counter Terrorism Clearance (CTC) process.

Please note, in order to apply, all applicants need to have been living in the United Kingdom (with residency in the UK, such as UK/Irish/EU Passport, or an Indefinite Leave to Remain Visa) for the last 5 years with no more than a 28 day break being outside of the UK and no gaps in employment during this time.

Person Specification

Experience

Essential

• Proven experience as an Executive Assistant, Personal Assistant, or senior administrator.
• Excellent organisational and time-management skills with the ability to prioritise multiple tasks.
• Strong written and verbal communication skills.
• High level of discretion and professionalism when handling sensitive or confidential information.
• Competent in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Ability to work independently and collaboratively in a fast-paced operational environment.
• Commitment to DrPA Secures values and ethos.

Desirable

• Experience working in a secure environment, operational facility, or public sector setting.
• Knowledge of governance, compliance, or regulatory reporting.
• Experience supporting senior meetings, preparing reports, and drafting minutes.
• Familiarity with HR or recruitment administrative processes.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

DoctorPA Secure LTD

Address

Flat 42 Kew Court

Richmond Road

Kingston Upon Thames

Surrey

KT2 5BF

United Kingdom

Employer's website

https://www.drpasecure.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

About Us

DrPA has been operating in secure environments since 2014 providing General Practitioner services and we are now growing to provide a complete healthcare service at Manston STHF & Western Jet Foil. This will be delivered directly or through a range of specialist partners who are experts in their field. We deliver our services based on our ethos of CARE:

• Compassionate care that is trauma informed and supportive

• Assurance that care is evidence-based & demonstrates high quality outcomes for our patients

• Respectful of peoples cultural and religious beliefs

• Empowerment We centre each resident by co-creating holistic care plans that treat their needs and equip them to self-manage their wellbeing.

Job Summary

The Employee Wellbeing Specialist will champion staff wellbeing across DrPA Secure, embedding resilience, engagement, and health initiatives at every level. This strategic and operational role combines policy development, program delivery, and one-to-one support, ensuring that all staff feel valued, supported, and able to perform safely in a high-pressure, secure environment.

The post-holder will work closely with HR, operational managers, and senior leadership to drive a positive organisational culture and improve workforce performance through wellbeing initiatives.

Key Responsibilities

Strategic Wellbeing Leadership

• Develop and implement a comprehensive wellbeing strategy, aligned with organisational goals and operational pressures.

• Identify risks to staff wellbeing, including stress, fatigue, and trauma exposure, and recommend preventative interventions.

• Advise senior leaders on wellbeing trends, staff morale, and engagement metrics.

• Keep abreast of national best practices, regulations, and emerging trends in workplace wellbeing, mental health, and occupational health.

Program Design & Delivery

• Design and implement proactive and reactive wellbeing initiatives, including:

• Mental health awareness workshops and resilience training.

• Stress management, mindfulness, and coping skills programs.

• Physical health programs: fitness challenges, nutritional advice, ergonomics.

• Team-building and engagement activities tailored to operational staff.

• Crisis response plans for critical incidents.

• Develop toolkits, guidance materials, and online resources to support staff wellbeing.

• Work with external providers such as occupational health, counselling services, and Employee Assistance Programmes (EAPs).

Individual Support & Intervention

• Serve as a confidential first point of contact for staff experiencing wellbeing challenges.

• Provide guidance, support, and signposting to internal or external services.

• Support staff returning from sickness absence, trauma, or operational incidents.

• Monitor and evaluate individual wellbeing interventions to ensure effectiveness.

Policy, Compliance & Reporting

• Maintain and update wellbeing-related policies, procedures, and guidance.

• Ensure compliance with employment law, health and safety regulations, and organisational governance standards.

• Develop KPIs and wellbeing metrics, including staff satisfaction, absenteeism, incident reports, and engagement levels.

• Report trends, findings, and program outcomes to the Senior Management Team.

Culture, Engagement & Leadership

• Champion a positive, trauma-informed, and supportive organisational culture.

• Work with line managers to embed wellbeing principles into leadership practices.

• Promote equality, diversity, and inclusion in all wellbeing activities and communications.

• Lead staff engagement initiatives to enhance morale, resilience, and team cohesion.

Essential Criteria

• Proven experience in employee wellbeing, occupational health, HR, or organisational development.

• Strong knowledge of mental health, resilience, stress management, and workplace wellbeing programs.

• Excellent interpersonal, communication, and listening skills.

• High level of discretion and confidentiality.

• Experience designing, implementing, and evaluating wellbeing initiatives.

• Ability to analyse workforce wellbeing data and present actionable insights.

• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

• Commitment to DrPA Secures CARE ethos.

Desirable Criteria

• Experience in secure, operational, or public sector environments.

• Knowledge of HR policies, employment law, and health and safety regulations.

• Familiarity with occupational health, counselling, or EAP services.

• Experience influencing organisational culture and leadership practices.

• Ability to develop wellbeing training and workshop materials.

General Information

The post holder may be required to perform other relevant and appropriate duties as reasonably needed. This list of duties and responsibilities is not exhaustive. This job description is subject to regular review and appropriate modification.

Benefits

• Pension salary scheme available

• Employee Assistance Programme (EAP): confidential 24/7 support

• Access to perks at work

Disclosure and Barring Service Check & CTC Clearance

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

This post will require the holder to undertake and successfully complete the Counter Terrorism Clearance (CTC) process.

Please note, in order to apply, all applicants need to have been living in the United Kingdom (with residency in the UK, such as UK/Irish/EU Passport, or an Indefinite Leave to Remain Visa) for the last 5 years with no more than a 28 day break being outside of the UK and no gaps in employment during this time.

EMAIL CV TO: [email protected]

Shortlisted candidates will be asked for RTW, DBS/CTC consent and references.

Person Specification

Experience

Essential

• Proven experience in employee wellbeing, occupational health, HR, or organisational development.
• Strong knowledge of mental health, resilience, stress management, and workplace wellbeing programs.
• Excellent interpersonal, communication, and listening skills.
• High level of discretion and confidentiality.
• Experience designing, implementing, and evaluating wellbeing initiatives.
• Ability to analyse workforce wellbeing data and present actionable insights.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Commitment to DrPA Secures CARE ethos.

Desirable

• Experience in secure, operational, or public sector environments.
• Knowledge of HR policies, employment law, and health and safety regulations.
• Familiarity with occupational health, counselling, or EAP services.
• Experience influencing organisational culture and leadership practices.
• Ability to develop wellbeing training and workshop materials.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

DoctorPA Secure LTD

Address

Manston Road

Manston

Ramsgate

Kent

CT12 5BS

United Kingdom

Employer's website

https://www.drpasecure.co.uk/ (Opens in a new tab)