Job description

Job responsibilities

• Provide high quality consultations to patients in Hillingdon managing acute and chronic disease
• Work with the operations team and Service Clinical Lead to ensure the provision of high quality care
• Work with the Clinical Lead to ensure the clinical safety of the service by provide clinical updates/training/incident reviews when appropriate.
• Complete and provide the analysis of clinical audits as requested by the clinical lead or COD.
• Practise evidence-based medicine, in line with national and locally agreed guidelines
• Conduct patient consultations during the service clinical appointment hours
• Undertake telephone and face to face consultations as required,
• Prescribe in line with local and national guidelines
• Refer patients to secondary/urgent care and additional interventions as appropriate
• Manage long-term conditions and patients with complex problems
• Promote healthy living strategies and give health and wellbeing advice, generally encouraging patients to follow a healthy lifestyle
• Carry out patient testing and screening as required
• Make autonomous clinical decisions relating to patients health needs
• Use communication that is appropriate to the situation, including:
• Communicating sensitively with patients and carers when delivering bad news
• Establishing appropriate communication methods to suit patients and carers level of understanding, cultural/language needs, and preferred communication method
• Anticipating and overcoming barriers to communication, seeking support from other staff members where necessary
• Use appropriate communication skills and style to make patients aware of risk, to obtain consent where necessary, and to ensure patients comply with treatment
• Provide services to the practices patient population to the highest possible standard, in line with competencies and professional code of conduct
• Monitor and maintain the standard of care provided, taking appropriate action if standards are not met, through self- and peer-review, benchmarking and evaluation
• Undertake clinical governance and clinical audit activities to ensure the continual improvement of service delivery
• Participate in reviewing and responding to complaints, significant events, and other shared learning activities within a structured framework
• Support and mentor staff in training to ensure they deliver the highest standards of care
• Support the performance of team members and collaborate in improving the quality of healthcare and service provision, in line with local and national policy and strategy
• Work within the service legal framework for identifying vulnerable patients and applying policies relating to treatment of vulnerable patients
• Service-related duties
• Process medical reports, referrals and correspondence
• Record and collect data for audit purposes
• Make timely, clear, computer-based records of consultations and contact with patients
• Maintain administrative records relating to the practice contract, enhanced services and QOF
• Contribute to providing a supportive environment for other staff through informal catch-ups and contact
• Attend and contribute to in-house meetings, including clinical, educational/training-related and administrative meetings
• Attend meetings and events held by external agencies and stakeholders
• Contribute to teaching and training clinical staff as appropriate
• Personal and professional development
• Comply with the GMC Code of Conduct
• Prepare for and complete annual external appraisals
• Prepare for and complete revalidation process
• Act as a mentor and positive role model to students and junior members of staff, sharing information and good practice
• Prioritise own workload and collaborate effectively with others to prioritise team and practice workload
• Keep a portfolio and potentially develop a special interest
• Undertake training as required to ensure competencies for delivering all responsibilities, to meet personal, statutory and practice education and learning needs, including keeping records of learning, reflection, complaints and feedback
• Keep up to date with current evidence-based approaches to patient care and service delivery, in line with NICE and the National Service Framework
• Undertake and contribute to education activities, such as reviewing significant events, clinical audit, protected learning time, video analysis of consultations, etc
• Contribute to education and training of trainee clinical staff and students
• Work to deliver effective and safe care and liaise with GP practices, community services, and secondary care to ensure patients have a good and effective experience of services and care.
• Make recommendations and support the development of the service and to develop it in terms of quality, efficiency, patient experience, and scale; must including continual quality improvement processes.
• Ensure ongoing good governance and delivery of the service reporting incidents and being part of clinical audits
• To always act to support and protect the reputation, safety and sustainability of the Confederation.
• To be available to attend internal team meetings as needed
• To be adaptable and flexible to wherever possible cover ad hoc duties as they arise and are necessary to be completed.
• To work and apply oneself in the best interests of primary care provision in Hillingdon.
• To bring the skills, knowledge and experience they have personally attained and apply them within the clinical operations to the best of their ability and to the interests and duties listed above.
• To contribute to generally in terms of values, behaviours, and attitudes so that the leadership of the team demonstrates the values the Confederation seeks to represent and uphold

Person Specification

Experience

Essential

• Extensive experience in urgent care clinical services
• Extensive experience of virtual clinical consultations
• Ability to plan, co-ordinate and deliver programmes of work on time and to a high standard
• Excellent organisational skills with an attention to detail and an ability to finish tasks completely and to a high standard
• Ability to keep full, accurate and up to date records to a high standard
• Ability to assimilate information quickly and make clear and effective decisions under pressure
• Excellent communication skills, written, verbal and listening explaining, promoting, listening, learning, to / at all levels of the healthcare system
• Ability to motivate and engender trust and team identity
• In depth user knowledge of EMIS

Desirable

• Extensive experience of working in primary care in Hillingdon

Qualifications

Essential

• GMC Registration
• Qualified GP

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

The Confederation, Hillingdon CIC

Address

Pembroke Centre

90 Pembroke Road

Ruislip

HA4 8NX

United Kingdom

Employer's website

https://www.theconfederationhillingdon.org.uk (Opens in a new tab)

Job description

Job responsibilities

Job title:

Medical Receptionist/Administrator

Reports to:

Practice Manager

Hours:

Full time position available (hours on rota basis between 8am to 6.30pm as per contract of employment)

Job summary:

The purpose of the role is to:

Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person, online or on the telephone.

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Undertake a variety of administrative duties to assist in the smooth running of the practice including the provision of secretarial and clerical support to clinical staff and other members of the practice team where needed.

Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies.

Duties and responsibilities:

The duties and responsibilities to be undertaken may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the senior GP or your Supervisor dependent on current and evolving practice workload and staffing levels:

Knowledge and use of EMIS web

Processing and issuing of prescriptions within standard timeframes as per practice policy

Maintaining and monitoring the practice appointment system

Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional

Processing and distributing income (and outgoing) mail using Workflow

Taking messages and passing on information

Admin duties including scanning, read coding, completing tasks and summarising patient medical records

Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures

Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers

Filing and retrieving of paperwork

Clearing and restocking consultation rooms as required

Monitoring of fridge temperatures

Providing clerical assistance to practice staff as required from time to time, including word/data processing, filing, and photocopying

Keeping patient areas tidy and free from obstructions and clutter

Being polite and helpful to patients and colleagues at all times ensuring that you provide good customer service and make a good impression

Confidentiality:

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.

Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, to include:

Using personal security systems within the workplace according to practice guidelines

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks

Making effective use of training to update knowledge and skills

Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards

Reporting potential risks identified

Equality and diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/professional development:

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development

Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Quality:

The post-holder will strive to maintain quality within the practice, and will:

Alert other team members to issues of quality and risk

Assess own performance and take accountability for own actions, either directly or under supervision

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance

Work effectively with individuals in other agencies to meet patients needs

Effectively manage own time, workload and resources.

Communication:

The post-holder should recognise the importance of effective communication within the team and will strive to:

Communicate effectively with other team members

Communicate effectively with patients and carers

Recognise peoples needs for alternative methods of communication and respond accordingly.

Person Specification

Experience

Essential

• Essential criteria Good customer service, the ability to work as part of a team, ability to maintain confidentiality whilst handling sensitive information and basis IT skills.

Desirable

• Desirable criteria Experience of working in a GP practice, reception experience in an NHS setting and knowledge of EMIS Web.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Gillmoss Medical Centre

Address

Gillmoss Medical Centre

48 Petherick Road

Liverpool

L11 0AG

United Kingdom

Employer's website

https://www.gillmossmedicalcentre.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

The full job description and salary information can be found in the supporting documents section on the right-hand side of the advert. These are available for you to download and review.

Further Information

We may close this advert early if we receive a high number of suitable applications, although we aim to keep it open long enough to ensure a diverse and representative applicant pool.

If you have any questions about the role or require adjustments to support your application, please get in touch, we are happy to help.

Location Home based. Please note that the successful candidate will be required to spend their first 8-12 weeks of employment in the Richmond hub. Visits to the hub after the training period will be bi-monthly.

Hub location Rosslyn Clinic, 15 Rosslyn Rd, East Twickenham, Twickenham TW1 2AR.

Salary £39,959 to £46,656 per annum pro rata - depending on skills and experience. Saturday shifts are paid at time and a half.

Hours 35 hours per week to be worked flexibly over Monday to Saturday. This will include 1 late finish a week and alternate Saturdays (8am-2pm)

Apply now Interested in making a difference? Apply today to join our team.

Values & eligibility All applicants must be pro choice and support a woman's right to choose, in line with BPAS values and mission. Applicants must have the legal right to work in the UK at the time of application. Unfortunately, we are unable to offer visa sponsorship for this role.

Application outcome If you do not hear from us within two weeks of the closing date, unfortunately you have not been shortlisted on this occasion.

References & pre-employment checks All offers of employment are conditional on satisfactory pre-employment checks. Applicants must provide three years of employment references, including reasons for leaving and details of any gaps in employment.

Person Specification

General

Essential

• Do you support a woman's right to choose abortion?
• Are you the family or friend of a current BPAS employee? If yes, please state the name and the nature of the relationship
• Are you aware we are unable to offer visa sponsorship for this role?
• Please state your Professional body and membership e.g. NMC Midwives (RM)
• Please state your Membership/Registration number along with your expiry/renewal date
• This is a 35 hours per week role to be worked over Monday-Saturday (to include one late finish & alternate Saturdays). Can you commit to this?
• We require you to live within a 60 minute commute of the Richmond hub (TW1 2AR) - please state your postcode.

Desirable

• Please list any other information in support of your application.

Qualifications

Essential

• Registered Adult Nurse level 1 / Registered Midwife (practising)
• Active NMC registration and valid PIN

Experience

Essential

• Clinical practice experience (at least 12 months)
• Completion of client documentation
• Working to clinical guidelines, policies & procedures

Desirable

• Speaking to patients over the phone in a clinical capacity
• Gynecological nursing experience or relevant specialty i.e. sexual health, contraception

Knowledge and Skills

Essential

• IT skills - Ability to use Microsoft packages e.g word, outlook and Microsoft teams
• Understanding of clinical risk and incident reporting
• Basic understanding of Abortion Care

Desirable

• Contraception
• Sexual health

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

British Pregnancy Advisory Service (BPAS)

Address

Rosslyn Clinic

15 Rosslyn Road

Twickenham

TW1 2AR

United Kingdom

Employer's website

https://www.bpas.org (Opens in a new tab)

Job description

Job responsibilities

Please see attached JD and person specification in TRAC.

This position involves Regulated Activity with children and adults as defined by the Safeguarding Vulnerable Groups Act (amended by the Protection of Freedoms Act 2012) and the following checks will be undertaken following any conditional offer.

Enhanced check with barred list information including an adults and childrens barred list check.

Applicants must hold or be eligible to hold a full registration and a licence to practice with the GDC.

Person Specification

Qualifications

Essential

• Full GDC Registration
• BDS
• Foundation 1 (DF1) or equivalent

Desirable

• Further postgraduate qualifications i.e. MJDF
• Dental core training

Experience

Essential

• Broad based experience in NHS primary and community dental care
• Participation in CPD and Personal Develop Planning as per GDC standards

Desirable

• Experience of NHS Conscious Sedation

Research

Essential

• Experience and knowledge of critical appraisal of evidence

Desirable

• Evidence of inclusion with research projects with publication

Quality and patient safety

Essential

• Evidence of participation in Quality and Patient Safety activities, that includes audit, Peer Review, Reflective Learning etc.

Desirable

• Initiation of quality improvement projects and measured outcomes

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Aneurin Bevan University Health Board

Address

19 Hills Health and Wellbeing Centre

282 Ringland Circle

Ringland

NP19 9PS

United Kingdom

Employer's website

https://abuhb.nhs.wales/ (Opens in a new tab)

Job description

Job responsibilities

• In accordance with the services needs the post-holder will make him/her-self available to undertake a variety of duties including cervical smear tests, post-operative dressings, HRT reviews, Pill Checks, Immunisations, BP checks, asthma checks and diabetic reviews and spirometry if trained.
• Assessing the health needs of patients with chronic health needs and using your own judgment to assess whether further input is needed.
• Screening patients for disease risk factors and early signs of illness.
• Contributing to QOF requirements and recording data appropriately.
• Contributing to PCN requirements and recording data appropriately.
• In consultation with patients and in line with current practice disease management protocols, developing care plans for health related illnesses.
• Screening patients for health education.
• Admitting and discharging patients to and from the caseload and referring to other care providers as appropriate.
• Recording clear and contemporaneous consultation notes to agreed standards.
• Collecting data for audit purposes and contributing to the practice audit programme as required.
• Take responsibility for some aspects of the clinical work within the team, for example: coordinating aspects of governance, QOF, enhanced services, CPD and keeping clinical protocols up to date.
• In general, the post holder will be expected to undertake all the normal duties and responsibilities associated with a practice nurse working within primary care, as set by Royal College Nursing and the Nursing and Midwifery Council and councils applicable to the staff within the practice, Department of Health, Clinical Commissioning Groups and all other regulatory and standard setting organisations.

Person Specification

Qualifications

Essential

• Eligible to work in UK
• Able to carry out duties with or without premises adaptation
• NMC registration

Desirable

• Other postgraduate qualifications (Minor Surgery, Education, Family planning etc)

Experience

Essential

• Experience of working within the NHS, with general public & team working
• Well developed IT skills and an enthusiasm for new applications and software
• Good time management and highly organised
• Ability to use initiative, judgement, resourcefulness, common sense and local knowledge
• Interest in quality improvement work
• Able to obtain and analyse complex technical information
• Recognises priorities when problem solving and identifies deviations from the normal pattern and is able to refer to seniors when appropriate
• Able to work under pressure and to meet deadlines
• Experience working within primary care
• Certificates for Practice Nurse Training and cervical Smears Training with relevant registration numbers.
• Work effectively independently and as a team member
• Demonstrates accountability for delivering professional expertise and direct service provision
• Self-Motivation
• Adaptable
• Immunisation status - Hep B / MMR

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

The Confederation, Hillingdon CIC

Address

The Pembroke Centre

90 Pembroke Road

Ruislip

HA4 8NX

United Kingdom

Employer's website

https://www.theconfederationhillingdon.org.uk (Opens in a new tab)

Job description

Job responsibilities

As a First Contact Physiotherapist, the post holder will work as part of a multidisciplinary team across the practices of a Primary Care Network (PCN), with the PCNs GPs and other clinicians and staff, as well as staff and clinicians from community, acute, social and voluntary sectors. They will work directly with patients to assess and treat conditions, manage long-term conditions as well as promote self-care. They will be part of a significant team of PCN First Contact Physiotherapists working under the supervision and support of a First Contact Physiotherapist Manager. The post holder will:-

1. Provide clinical expertise, acting as first-contact physiotherapist and making decisions about the best course of action for patients' care (including in relation to undifferentiated conditions). This will involve seeing patients, without prior contact with their GP, in order to establish a rapid and accurate diagnosis and management plan.

2. Progress and request investigations to facilitate diagnosis and choice of treatment regime, understanding the information limitations derived from these and the relative sensitivity and specificity of particular tests diagnostic services such as x-rays and blood test, and interpret and act on results to aid diagnosis and the management plans of patients.

3. Deliver programmes of supported patient self-management, in ways that facilitate behavioural change, optimise individuals' physical activity, mobility, fulfilment of personal goals and independence, and that minimise the need for pharmacological interventions

Please copy paste this link in the browser to complete our online application form. We do not accept other forms of application.

https://theconfederationhillingdoncic.peoplehr.net/Pages/JobBoard/Opening.aspx?v=6f65a828-1ab8-4fdb-b8f3-03cf2b2179c6

Person Specification

Experience

Essential

• Minimum of 2 years post-- qualification experience.
• Experience as Senior Physiotherapist working in autonomous MSK role.
• Clinical experience of triage and care planning.
• Understanding of professional ethics/code of conduct and their application in practice
• Excellent physical examination skills and prioritisation of relevant screening.

Desirable

• Knowledge of other specialities common with pain (Rheumatology, Vascular, Endocrinology etc)
• Clinical experience of triage and care planning
• Experience of working in Primary care and first contact roles

Qualifications

Essential

• Right to Work in the UK
• BSc/Grad Dip in Physiotherapy
• CPD pertaining to Primary Care and MSK management

Desirable

• MSc or MSc modules for advanced practice
• Evidence of CPD and post registration portfolio
• CPD pertaining to Primary Care and MSK management
• Extended Scope competencies around bloods, imaging and prescribing

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

The Confederation, Hillingdon CIC

Address

The Pembroke Centre

90 Pembroke Road

Ruislip

Middlesex

HA4 8NX

United Kingdom

Employer's website

https://www.theconfederationhillingdon.org.uk (Opens in a new tab)

Job description

Job responsibilities

Job description

Job responsibilities

Key Responsibilities:

The core responsibilities of the Salaried GP at DVH include, but are not limited to, the following;

• Patient Consultations:Conduct a wide range of consultations, including face-to-face and telephone, in line with the practice schedule.
• Medical Care Delivery: Provide high-quality medical care to the patient population in accordance with the GMS contract, ensuring effective treatment and patient satisfaction.
• Autonomous Clinical Decision-Making:Make professional, independent decisions regarding patient care, whether patients are self-referred or referred by other healthcare professionals within the organization.
• Prescribing:Adhere to local and national prescribing guidelines, ensuring that all prescriptions are issued in line with best practices and practice protocols.
• Chronic Disease Management: Proactively manage patients with long-term conditions, working with patients to create and monitor care plans that focus on prevention and health maintenance.
• Acute Care:Treat acute illnesses, assess, diagnose patients presenting with undifferentiated and undiagnosed conditions, ensuring thorough evaluation of their healthcare needs and offering timely and effective interventions for both minor and serious conditions.
• Preventative Care, Health Screening and Health Promotion:Engage in proactive health promotion and disease prevention activities, including screening activities for disease risk factors and early signs of illness, vaccinations, and patient education contributing to proactive health management and disease prevention.
• Care Planning:Develop and implement individualized care plans in consultation with patients, following current practice protocols for disease management, and ensuring continuity of care.
• Counselling and Health Education:Provide patients with counselling and education on health promotion and disease prevention, empowering them to make informed decisions about their health and well-being.
• Patient Management:Admit or discharge patients from your caseload as appropriate, ensuring seamless referral to other healthcare providers when necessary, and coordinating care effectively.

• Clinical Administration:Maintain accurate and up-to-date patient records in accordance with NHS and agreed practice standards. Contributing to the summarising of patient records and read-coding patient data. Participate in clinical audits and contribute to the quality improvement processes.
• Administrative Duties:Process administrative tasks in a timely manner, including handling referrals, repeat prescription requests, Electronic Prescription Service (EPS), reviewing patient letters and discharge summaries, and responding to queries promptly.
• On-Call and Triage Doctor Responsibilities:Participate in on-call and triage doctor roles as required, providing care and support along with responding to emergency situations.

• Audit and Quality Improvement:Collect and analyse data for audit purposes, contributing to the practice's continuous quality improvement initiatives and compliance with clinical governance requirements.
• Medication Management:Prescribe medication as appropriate, in line with current evidence-based guidelines and patient-specific needs. Compile and issue computer-generated prescriptions for both acute and repeat medications, minimizing the use of handwritten prescriptions. Conduct regular medication reviews for patients with complex needs.
• Team Collaboration:Fulfil all standard duties associated with a GP working in primary care, including participation in multidisciplinary meetings of healthcare professionals, supporting practice objectives including but not limited to; nurses, healthcare assistants, pharmacists, and administrative staff, to deliver high-quality care.
• Clinical Leadership and Mentorship:Provide guidance and clinical leadership within the practice, supporting Registrars, nurses, and other healthcare professionals in their development.
• Practice Meetings:Attend and contribute to practice meetings effectively, sharing insights and participating in discussions to support practice goals and operations.
• Emergency Care:Provide timely interventions for patients with urgent and emergency health issues, including making decisions on referrals to hospital services when required.
• Continuous Professional Development:Engage in continuous learning and professional development activities to maintain and enhance clinical knowledge, skills, and competencies in line with GMC requirements.
• Appraisal and Revalidation: Ensure compliance with the appraisal process and complete the revalidation process as required, maintaining professional standards and competence.
• Contractual and Legal Compliance:Ensure that all clinical work is carried out in line with NHS contractual obligations, local and national policies, and General Medical Council (GMC) regulations.
• Additional tasks:These may be required depending on workload and staffing levels:

Person Specification

Experience

Essential

• Experience
• Essential
• Strong clinical skills with the ability to manage a wide range of medical conditions
• Excellent communication and interpersonal skills
• Ability to work effectively in a multidisciplinary team
• Experience in managing chronic conditions and acute presentations
• Familiarity with clinical systems and digital tools for patient management

Desirable

• Experience of working in a fast pace environment
• Using a variety of IT solutions

Qualifications

Essential

• Qualifications
• Full GMC registration with a license to practice
• Qualified GP
• Inclusion on the NHS Performers List
• MRCGP or equivalent qualification
• Evidence of ongoing professional development

Desirable

• Experience
• Strong clinical skills with the ability to manage a wide range of medical conditions
• Excellent communication and interpersonal skills
• Ability to work effectively in a multidisciplinary team
• Experience in managing chronic conditions and acute presentations
• Familiarity with clinical systems and digital tools for patient management
• Personal Attributes
• Essential
• Empathetic, with a patient-centred approach to care
• Organized, with excellent time management skills
• Commitment to continuous improvement and development
• Ability to work autonomously and make sound clinical decisions under pressure

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

The New Surgery

Address

New Surgery

Adwick Road

Mexborough

South Yorkshire

S64 0DB

United Kingdom

Employer's website

https://www.newsurgery.co.uk (Opens in a new tab)

Job description

Job responsibilities

Job Summary

Specialty Doctor

For entry to the Specialty Doctor grade, applicants must have at least four years of post-registration training, of which at least two years must be in a speciality training programme in Emergency Medicine (forexample, ACCS) or must be able to demonstrate comparable skills and competencies.The job title of the post is Specialty Doctor in Emergency Medicine. The post is paid on the Specialty Doctor scale. Applicants wishing to work part-time would be considered. Job Plans are worked around a twenty four person rota. The job is 10 PA (typically 1.5 SPA 8.5 DCC)The post holder will be encouraged to advance their career in Emergency Medicine and will be supported inobtaining postgraduate qualifications. The department also has experience of supporting doctors in CESR(previously Article 14) applications, and again this would be encouraged for suitable experienced doctors.

Duties of the Post

The postholder is expected to work on the middle grade tier rota in the department and provide the relevantexpertise and experience necessary to ensure the efficient primary management of emergency cases. Thepostholder will be required to work with the other team members in the management of the departmentworkload. The postholder will also be expected to provide supervision to the junior members of the team.The postholder will be expected to undertake full clinical duties including the immediate care of critically illpatients attending the Emergency Department and also patients presenting with injuries both major andminor. The care will include initial resuscitation where appropriate, diagnosis, management and thetreatment, referral and discharge under the guidance of the Consultants. The referral could be to GPs to anappropriate specialist team for continued hospital care or to other services.

The postholder will be expected to follow the various guidelines and protocols issued in the department. Inthe case of major trauma cases, cardiac arrests and critically ill patients attending the department, thepostholder will be expected to act in a team leadership role, following appropriate life support guidelines.

Postholders would be expected to gain and maintain certification in ALS, ATLS etc and APLS or recognisedequivalents to these courses.In light of the changing work practices, the work programme may need to be varied in the future. This willbe done only after consultation with the incumbent of the post. As duty hours require the incumbent beingpresent in the department, no on-call or residential accommodation is offered with this post.In exceptional circumstances, additional duties outside normal rostered hours may be required to ensurethe continuation of essential patient care. So far as is consistent with the proper discharge of the aboveduties, the postholder may be required to deputise from time to time for absent colleagues.An educational mentor will be provided process to make sure that the professional and personaldevelopment of the postholder are maintained. The Consultants will act as educational mentor and willmeet with the postholder on a regular basis.There is the opportunity to undertake CESR training with the department and as such the post holder willget a dedicated mentor to take them through the CESR programme to ensure submission for successfulCESR application. The mentor will be an experienced CES assessor. Secondments will be provided in the8 following specialties: Paediatrics, Acute Medicine, Anaesthetics and Intensive Care Medicine. There will bean annual ARCP conducted in house to evaluate progress and set goals for the next twelve months.

Teaching, Audit & Research

The postholder will be expected to participate in teaching and training of junior doctors, medical students,nurses and paramedical staff as directed by the Clinical Lead. The postholder will also be expected toparticipate in the educational programme and attend relevant postgraduate courses in accordance with thelocal and national CME requirements.The postholder will also be expected to participate in the departmental audit programme. Clinical researchwill be encouraged.

Emergencies and Unforeseen Circumstances

The postholder accepts that they will also perform duties in occasional emergencies and unforeseencircumstances, without additional remuneration at the request of the Clinical Lead or the on-call Consultant.It has been agreed between the professions and the Department that while the postholder accepts that theywill perform such duties, it is stressed that additional commitments arising under this heading areexceptional and the postholder should not be required to undertake work of this kind for prolonged period oron a regular basis.It is the responsibility of the Clinical Lead to determine whether a particular situation can be described asan emergency.

Study and Training

Postgraduate study is encouraged. In-service training is available and clinical meetings are held in theDepartment. There is an excellent postgraduate medical centre at Royal Blackburn Hospital whichprovides excellent library facilities and an active teaching programme, including guest speakers, clinicalconferences and departmental tutorials. Study leave is awarded at the discretion of the Clinical Lead.

The Department

The Emergency Department is located at the Royal Blackburn Teaching Hospital a newly built PFI hospitalwith fully integrated Paediatric and adult areas with Resus, PACS system, and fully supported by CCU andITU Assessments Units, X-ray, CT and MRI facilities. There is a hospital trauma team and cardiac arrest ismanaged in house.In additional to the main Emergency Department which takes primarily ambulance cases, there are 2Urgent Treatment Centres catering to minor injuries and illnesses assessing both walk-in and appointedpatients. One is situated in Burnley General Hospital and other co-located within the Emergency Department at Royal Blackburn Teaching Hospital.The Emergency Department has an 8 bedded resuscitation area (with 1 bed designated for paediatricpatients) with 42 major cubicles. The two Urgent Treatment Centres have examination cubicles, staff base,separate adult and children waiting areas, reception and all facilities to see minor injury and illness. Thedepartment receives excellent support from the Intensive Care Unit, Medical Assessment Unit and SurgicalAssessment Unit, Paediatrics, Orthopaedics, ENT and Maxillofacial Surgery. Serious burns andneurosurgical patients are transferred to the regional centre at Preston or Manchester.The Departments have annual attendances of approximately 170,000 across the three sites.The Acute Medical Unit has been established both for medical patients referred from the EmergencyDepartment and Urgent Treatment Centre and for direct GP referrals. Patients who are referred by theirGP to other specialties are ordinarily directed straight to the appropriate ward or assessment area. Thereare ambulatory medical and surgical day emergency care units.There are currently 18 Consultants and two Specialists who work on the Consultant Rota in post in the unit.1. Mrs Georgina Robertson, Clinical Director2. Dr Neil Prater3. Dr Charles Thomson, Deputy Medical Director for Clinical Effectiveness4. Dr Shanthi Siva5. Dr Anna Kirby-Bailey6. Dr Fahad Shaik7. Dr Mohamed Sohail8. Dr Ali Gillani (Specialist)9. Dr Rajendran Garlapati10. Dr Rafeeq Sulaiman11. Dr Mehdi Teeli, Deputy Clinical Director12. Dr Ahmad Alabood13. Dr Helen Turner14. Dr Jawad Saleemi15. Dr Aamir Soohail16. Dr Sukhbir Bhullar17. Dr Badal Sarin (Specialist)18. Dr Maad Jasim19. Dr Claudia Spalding (Paediatric Consultant)Burnley UTC is lead by two Consultant General Practitioners, Dr Zulfikar Aslam and Dr Raju Uppalapati.

Other Clinicians include 4 higher specialist trainees, 28 speciality doctors, 57 junior doctors made up of ACCS & GP trainees, junior clinical fellow and foundation year 1 and 2 doctors. We also have AdvancedCare Practitioners, Emergency Nurse Practitioners, Physicians Associates and First ContactPhysiotherapists. We train staff of all grades and have medical students of various years from UCLAN andLancaster University in the department.

Terms and Conditions of Service

This post is subject to the Terms and Conditions of Service for Specialty Doctors England 2021. The appointee will be required to live within 10 miles or 30 minutes travel time by car from the RoyalBlackburn Hospital. The Trust will reimburse certain expenses relating to removal and relocation whenrequired, the expenses refunded shall reflect actual costs involved but will not exceed £8,000. If relocationis required this must be discussed as interview.

A satisfactory medical examination is a condition of employment for medical and dental staff in theNHS.Candidates are requested to note that any person recommended for appointment inconnection with this post will be referred to the D.B.S. for their clearance.Please note: In line with other NHS organisations in the North West Region, the Trust is nowpassing the charge for undertaking a DBS check on to candidates in the event they aresuccessfully appointed into the post for which they have applied. Candidates can choose whetherto pay this over 1-3 months as a deduction from the monthly salary. By applying for this vacancyyou are agreeing to this undertaking in the event you are successfully appointed.

For further information please contactMrs Georgina RobertsonClinical Director and Consultant in Emergency Medicine01254 733275Dr Mehdi TeeliDeputy Clinical Director and Consultant in Emergency Medicine01254 733275

Person Specification

Qualifications

Essential

• Full registration and licence to practice with General Medical Council

Desirable

• A higher qualification e.g. MD or MSC
• MRCEM

Training

Essential

• Minimum of four years experience post graduation
• Satisfactory completion of previous posts providing professional training in Emergency Medicine
• Attendance at appropriate professional meetings and courses

Desirable

• Experience in other areas
• Experience and training in Acute Medicine, paediatrics, Anaesthetics, ICU

Experience

Essential

• Management of wide range of Emergency and Urgent care conditions
• ALS, APLS and ATLS certificates
• Evidence of undergraduate and postgraduate teaching
• Understanding of and experience performing audit
• Awareness of basic research methods
• Familiarity with evidence based practice.

Desirable

• Attendance at courses in teaching, appraisal and mentorship
• Previous research projects/publications

Continuing Professional Develop

Essential

• Clear commitment to lifelong learning
• Experience of evidence based medicine
• Ability to keep up to date in the speciality

Desirable

• Membership of appropriate post graduate societies
• IT skills

Personal Skills

Essential

• Ability to communicate and liaise effectively with patients, their parents and other relatives and with colleagues and staff in all disciplines
• Experience of supervision of junior staff
• Ability to lead the development of services and provoke best practice amongst the colleagues
• Ability to work in a team with professional colleagues both medical and from other disciplines

Desirable

• Attendance at e.g. Death/Bereavement or Breaking News workshops and Counselling courses
• Evidence of development of leadership within the work environment

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

East Lancashire Hospitals NHS Trust

Address

East Lancashire Hospitals NHS Trust

East Lancashire Hospitals NHS Trust

Blackburn

BB2 3HH

United Kingdom

Employer's website

http://jobs.elht.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Compass Medical Practice is a GP practice for those who are difficult to manage in mainstream practice. Patients are either consulted via telephone/ video link or face to face. When a face-to-face appointment is required, a risk assessment is undertaken to assess what support the clinician requires. Consultations are supported with the use of patient liaison officers and consultations are carried out in our mobile clinic van or in an agreed prebooked venue.

Compass Medical Practice also provides medical cover to temporary patients residing at Thornton House. These are short term patients that are residing at Thornton house for either rehab, rest or recouperation. There is a weekly ward round and multidisciplinary team meeting. Compass Medical practice also offers medical support throughout the week, outside of the ward round, during opening hours.

Our homeless health service is nurse led and is operates on a Monday, Tuesday, Thursday and Friday from the Salvation Army in central Blackpool. The nursing team take a multidisciplinary approach, often working with wider services to meet the needs of a complex patient cohort who are facing multiple disadvantage.

The Targeted demand management (TDM) service supports people across Blackpool to address clinical and non-clinical factors increasing their risk of an unplanned hospitalisation.

Key aims of TDM are to provide clinical and non-clinical interventions that meet the needs of individuals identified in Blackpool with the following respiratory or cardiovascular long-term conditions. The TDM service, through reducing individual risk, will play a role in relieving pressure on acute services, through preventing health crises.

Day to Day Duties to include, but not exhaustive:

To provide proactive reviews and support for patients with CVD and / or COPD in line with clinical competence and local pathways

To initiate prescribed medication and amend medication when required.

Undertake holistic health assessments, identifying physical, mental and social needs

Deliver health prevention and health promotion interventions including lifestyle advice (alcohol, smoking, diet and physical activity), weight management and wellbeing support, Opportunistic screening and vaccination advice

Identify unmet needs and escalating health concerns, taking appropriate actions

Deliver care within the mobile clinical unit adapting consultations to a community-based environment

Support people who present to the mobile unit by providing assessment and advise where appropriate, signposting and referring to the most suitable service when out the scope of practice and offering reassurance, health information and ongoing support

Promote self-management and empower patients to engage with health services

Accurately record all activity, assessments and outcomes on EMIS using appropriate clinical coding and templates

Maintain confidentiality and data protection standards

Maintain Current NMC registration adhering to the NMC code of conduct

Work autonomously withing scope of practice, escalating concerns appropriately

Participate in supervision, appraisal and continuing professional development

Contribute to service development, evaluation and quality improvement initiatives

Multidisciplinary Working

Work collaboratively with other Blackpool Based organisations such as Healthwatch, PCN Social Prescribers, Community Nursing, Housing Intervention teams.

Participate when required in multidisciplinary team for patients experiencing homelessness.

Our key expectations are:

Self-awareness Living authentically

Adaptability- Being ready to adjust depending on the situation

Openness What you see is what you get

Positivity with a real sense of being able to strive for the impossible

Generosity of spirit- Everyday should be an opportunity to act with kindness

Ability to have fun Taking the role seriously, whilst being yourself

Our Why: To nurture an environment of inspiration, innovation and disruption so this people in our world receive exceptional healthcare for this generation, and the next.

Values:Our organisational culture is very important to us, so it is vital that the successful candidate lives and breathes complimentary values and behaviours. Our behaviours should be in line with our values which form part of our Company DNA:

Fun: People rarely succeed unless they are having fun. Happiness is healthy!

Awesome: We arent here to be average, were here to be awesome!

Humble: Were here to make a difference to the lives of others, NOT to see how important we can become

Brave: We challenge the norm. We have the courage to get the difficult jobs done

Oompf: We have natural oompf! Its infectious!

Go-getting: We are intuitive to changing needs and respond quickly which we do with energy, ideas, and positivity

Disability Confident Employer

As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy

DBS - This post is subject to the Rehabilitation of Offenders Act (Exemption Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. This will require three forms of valid ID to be produced and verified. The onboarding process is also subject to an Occupational Health check, suitable professional references and eligibility to work in the UK (with the requirement to provide relevant documentation as evidence). For Driver positions you will also be required to undertake a Driver check.

Person Specification

Experience

Essential

• Working in Primary Care / GP Practice
• Ability to use EMIS computer system
• Health Promotion
• Understanding of health inequalities.
• Long Term Condition Monitoring

Desirable

• Experience of a multi-disciplinary approach to working
• Experience in case management
• Experience of working with socioeconomically disadvantaged populations

Qualifications

Essential

• Registered Nurse
• NMC
• Wound care
• Observation monitoring
• Venepuncture
• Long term condition management
• NMP V300

Desirable

• Spirometry accreditation
• Feno Testing
• Acute presentation management

Personal Qualities

Essential

• Willing / able to attend appropriate training
• Commitment to own personal development
• Able to exercise initiative in organisation and prioritising
• Good communication skills both written and oral
• Good Interpersonal skills
• Basic IT skills Enthusiastic and committed about the role
• Flexible
• Promote the Service with its ever expansion
• Knowledge of current clinical and professional issues

Desirable

• Willing to try new IT systems in the future for consultations

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

FCMS

Address

Newfield House

Vicarage Lane

Blackpool

Lancashire

FY4 4EW

United Kingdom

Employer's website

http://www.fcms-nw.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

The Receptionists provide efficient and effective support within the Practice. The primary role is to receive and assist patients, making appointments, dealing with all enquiries and problem-solving; to liaise with the multi-disciplinary team and patients as regards the smooth uneventful running of all clinics. A calm, confident telephone manner, excellent communication skills, knowledge of General Practice and the NHS, as well as good IT skills to input data, is essential to this post. The post-holder will provide cover for colleagues in such times as annual leave or sickness.

COMMUNICATION:

1) To ensure communications between the patients, clinicians and other agencies are of a high standard.

2) To maintain effective communication with all members of the clerical team, to ensure that any problems arising are resolved efficiently and effectively

3) To ensure confidentiality is maintained at all times

4) To attend regular Departmental Meetings, and other meetings as requested

RECEPTION:

5) To receive, advise and direct patients, visitors and members of staff who attend the Practice

6) To book clinic appointments and record outcomes in accordance with departmental procedure

7) To monitor appointment/clinic activity levels advising medical staff and management of potential problems

8) To act promptly upon incoming telephone calls in a professional manner, including working on the main switchboard

9) To liaise with the Practice Manager, Administrators, Doctors, Clinicians, Nurses, and Dispensers, to ensure the efficient and uneventful running of clinics on a daily basis

10) To liaise with patients to ensure the efficient running of clinics

11) To take accurate and detailed messages, and ensure that all are dealt with by the end of the day

12) To give out test results to patients, following practice guidelines

13) To deal with all emergency patient attendances, including responding to panic alarms and locating emergency medical equipment

14) To provide information and basic medical advice, following protocols, to patients and their carers

15) To signpost or navigate patients to appropriate services

16) To process incoming correspondence, particularly by email and online consultations.

ADMINISTRATION:

17) To maintain efficient filing systems, both paper and computer based

18) To ensure the prompt distribution of all incoming mail, including scanning and assigning to patients computerised medical records

19) To check all stores and orders as they arrive on the premises and ensure the administrator is informed

20) To maintain pending lists for specialist clinics

21) To ensure Medical Records procedures are followed

22) To maintain and update the literature and equipment cupboard on a regular basis and inform the Administrator to reorder

23) To maintain stock of medical supplies, reordering from Health Authority as required

24) To arrange patient transport, as routine or urgent, by ambulance or car

TECHNICAL:

25) To maintain and update information on the computer systems as required

26) To maintain and update computerised audit data

27) To maintain and update the demographic details provided by patients

TRAINING/EDUCATION:

28) To be familiar with the location of relevant policy and guidance material and aware of their contents

29) To participate in appraisal and relevant developmental activities including mandatory training

30) To assist with the induction and training of new staff and any work experience students

31) To attend annual first aid and basic life support training including use of defibrillator

MANAGERIAL INSTRUCTIONS:

32) To ensure all procedures are adhered to for each task

33) To maintain the highest standards of safety by working with due regard to systems of work, fire orders and all health and safety legislation

34) To ensure that fire alarms and panic buttons are tested at regular intervals and maintained

35) To ensure the safety of patients and staff within the Practice is adhered to at all times by carrying out periodic risk assessments of the working area

36) To provide cover for colleagues in times of annual leave or sick leave

37) To be fully conversant with and maintain standards of conduct and dress to sustain the public confidence

38) To use all resources efficiently and effectively

39) To ensure security of Practice premises at all times

40) Any other duties which may be necessary following discussion with the Practice Manager

Person Specification

Experience

Essential

• Experience in a healthcare setting is desirable but not essential.

Desirable

• Experience in a healthcare setting is desirable but not essential.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Marazion Surgery

Address

Marazion Surgery

Gwallon Lane

Marazion

Cornwall

TR17 0HW

United Kingdom

Employer's website

https://www.marazionsurgery.com/ (Opens in a new tab)

Job description

Job responsibilities

Clinical Practice

To ensure that all statutory requirements outlined in the IntraHealth personnel procedures and policies are personally adhered to.

To be familiar with and conform to responsibilities under the Data Protection Act as identified by IntraHealth.

To undertake duties as necessary, in line with the changing needs of the company. To participate in the annual appraisal and knowledge and skills framework profiling process. Any necessary training will be provided.

Acts in a way that acknowledge individuals rights to make their own decision and recognise their responsibilities.

Facilitates others to identify their current level of knowledge and skills, their learning needs and best practice.

To support others in the development and application of knowledge and skills in practice

Identify resource issues which affect learning, development and performance and alerts the appropriate managers.

Communication

Delivering a quality service

The post-holder will strive to maintain quality within the Practice, and will:

· Alert other team members to issues of quality and risk

· Assess own performance and take accountability for own actions, either directly or under supervision

· Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team’s performance

· Work effectively with individuals in other agencies to meet patient’s needs

· Effectively manage own time, workload and resources

Overview

• Opening/closing premises.
• Preparing /organising rooms i.e. stock replenishment and ensuring an adequate supply of stationery is at hand for clinicians.
• Ensuring the reception area is tidy, safe and welcoming.
• Making appointments for health care professionals using the surgery premises.
• Dealing with External agencies – e.g. District Nurses, Health Visitors, secondary care, 3rd sector organisation and Primary Care Bodies.
• Greeting and directing patients on arrival and checking patients them into their appointments.
• Dealing with patient’s general/routine enquiries and requests.
• Answering telephones – receiving and forwarding messages.
• Making patient appointments and giving appointment cards.
• Registering new patients, temporary residents, emergency patients and those requiring immediate necessary treatment.
• Arranging appointments for medicals and other non-routine appointments.
• Ordering emergency ambulances and distribution of correct telephone number for routine ambulance bookings.
• Dealing with requests for home visits, taking accurate information and entering the information onto the medical system.
• Making and dealing telephone calls as required.
• Dealing with requests and handing out repeat medication prescriptions.
• Open and distribute internal & external Mail.
• Posting of letters and parcels.
• Taking specimen samples to collection point.
• Receive and action messages for internal and external members of staff
• Ensure information regarding any urgent or unresolved matters are passed to the appropriate person/line manager at the end of your working hours.
• Emptying pathology lab results bag.
• Date stamping results and appropriate filing of information.
• Filing of medical records, letters and test results.
• Ordering and sorting of the medical records and their maintenance (replacing worn out covers etc.) where necessary.
• Keeping all data on the medical system up-to-date.
• Recording and checking answering machine throughout the day.
• Entering patient information onto the computer in a timely and accurate manner.
• The handing out of letters, completed forms, completed passport applications, specimen bottles, self-certifications forms.
• Accepting requests for the completion of forms, e.g. hospital pre-admission drug check lists, private health insurance claim forms, passports, etc. (checking if there is a fee payable, informing the patient of the charge).
• Taking and receiving payments for services, e.g., insurance claims.
• Ensuring petty cash items are recorded on patient notes and entered correctly in the income or expenditure columns.
• Summarization of patient’s medical records on the medical system.
• Scanning documentation into the patients medical records.
• Utilising clerical and secretarial skills to ensure that letters/referrals/medical reports are undertaken in a timely manner (if required/applicable).
• Utilising Choose and Book (if required/applicable).
• Utilising ICE or other systems (if required/applicable).
• To assist with target led areas: QOF, KPI’s, DES, LES and NES etc.
• The handling of complaints in line with company procedure.

Person Specification

Experience

Essential

• Experience working in an receptionist/administrative role

Desirable

• Experience working on Clinical Computer systems

Skills and Abilities

Essential

• Effective communicator, with the ability to liaise appropriately at all levels
• Proficient in the use of computerised systems (Microsoft Word and Excel) to a level to enable the production of high standard of work
• Demonstrable team working skills
• Very good interpersonal skills

Desirable

• Process management
• Demonstrate an understanding of the data protection act and patient confidentiality, clinical and information governance and Caldicott requirements.

Attitudes

Essential

• Capacity to work calmly under pressure and to deadlines
• Conscientious
• Attention to detail
• Self-starter
• Flexible and proactive attitude
• Enthusiasm for the role
• Flexible approach to work, in line with the needs of the service such as evening or weekend working as necessary
• Able to work as part of a team

Qualifications

Essential

• Good level of general education or experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Intrahealth Ltd

Address

Belmont Surgery

Broomside Lane

Durham

DH1 2QW

United Kingdom

Employer's website

https://www.intrahealth.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Administration: • To have sound knowledge and understanding of the Practice procedures. • To work in accordance of written protocol • Opening up/ locking-up of Practice premises and maintaining security in accordance with Practice protocols • Pulling/filing notes for surgeries and update as necessary • Filing post in medical records if applicable • Photocopy as requested • Ensuring messages and information is passed on to relevant members of staff and outside agencies • Distributing clinical documents to clinical staff • Action tasks assigned by Clinicians and passing on relevant information. • Processing and distributing incoming (and outgoing) mail • Taking messages and passing on information • Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers • Providing clerical assistance to practice staff as required from time to time, including filing, photocopying and scanning Reception: • Maintaining and monitoring the Practice appointments system • Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional • Computer data entry/data allocation and collation; processing and recording information in accordance with Practice procedures • Work on a rotational basis to cover reception • Supporting patients who attend the surgery to collect repeat prescriptions Appointments: • Process appointment requests for today / future appointments from patients by telephone and in person • Deal with visits requests Telephone: • Have working knowledge of telephone system, during and after hours. • Provide an efficient system of answering the telephone using a courteous and friendly manner • Take patients through care navigation to provide the patient with the most appropriate care Other Tasks: • Ensure reception area is kept tidy and ready for use • Ensure building security – have thorough knowledge of doors/windows/alarm • Provide refreshments if requested • Any other tasks allocated by the Practice Management • To action repeat medication requests from the surgery website and patient online systems at least twice daily. • To collect repeat prescription requests from the fax machine, post box and reception. • To liaise with patients and chemists regarding queries and requests. • To ensure repeat medication is issued in line with the protocols that are already in place, and ensure that any queries raised are dealt with quickly and correctly. • To ensure that patient queries on medication are highlighted to the relevant GP/NP/Pharmacist • To regularly go through prescriptions ‘not picked up’ and ‘unlikely to be picked up’ as a result of the timescale, to remove the details from the patient records and then destroy the prescription Computer: • General data input and information retrieving • Registration of new patients – computer data entry and medical records. • Process change of patient details e.g. change of address, both electronically and paper records • Support work of Prescription Line by processing repeat prescription requests in accordance with Practice guidelines as and when necessary. • Scanning clinical documents into patient records if required • Opportunistic data checking of patient demographic details Confidentiality: • In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately • In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential • Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data Health & safety: The post-holder will assist in promoting and maintaining their own and others’ health, safety and security as defined in the practice health & safety policy, the Practice Health & Safety manual, and the Practice Infection Control policy and published procedures. This will include: • Using personal security systems within the workplace according to Practice guidelines • Identifying the risks involved in work activities and undertaking such activities in a way that manage those risks • Making effective use of training to update knowledge and skills • Using appropriate Infection control procedures, maintaining work areas in a tidy and safe way and free from hazards • Actively reporting of health and safety hazards and infection hazards immediately when recognised • Keeping own work areas and general / patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holder’s role • Undertaking periodic infection control training (minimum annually) • Reporting potential risks identified Equality and diversity: The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: • Acting in a way that recognises the importance of people’s rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation • Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues • Behaving in a manner which is welcoming to the individual and is non-judgmental and respects their circumstances, feelings, priorities and rights. Personal/ professional development: The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include: • Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development • Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work • Regularly visit GP Teamnet to view amendments to Policies and Procedures Quality: The post-holder will strive to maintain quality within the Practice, and will: • Alert other team members to issues of quality and risk • Assess own performance and take accountability for own actions, either directly or under supervision • Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team’s performance • Work effectively with individuals in other agencies to meet patients needs • Effectively manage own time, workload and resources Communication: The post-holder should recognise the importance of effective communication within the team and will strive to: • Communicate effectively with other team members • Communicate effectively with patients and carers • Recognise people’s needs for alternative methods of communication and respond accordingly Contribution to the implementation of services: The post-holder will: • Apply Practice policies, standards and guidance • Discuss with other members of the team how the policies, standards and guidelines will affect own work • Participate in audit where appropriate

Person Specification

Qualifications

Essential

• Educated to GCSE level or above

Desirable

• GCSE Mathematics and English (Grade C or above)

Personal Qualities

Essential

• Polite and confident.
• Flexible and cooperative.
• Motivated and enthusiastic.
• Forward thinker.
• High level of integrity and loyalty.
• Sensitive and empathetic in difficult situations.
• Ability to work under pressure.

Other

Essential

• Flexibility to work outside of core office hours.
• Disclosure and Barring Service (DBS) Check.

Skills

Essential

• Excellent communication skills (written and oral).
• Strong IT skills.
• Effective time management.
• Ability to work as a team member and autonomously.
• Good interpersonal skills.
• Problem solving and analytical skills.
• Ability to follow policy and procedure.

Desirable

• Experience of SystmOne

Experience

Essential

• Experience of administrative duties.
• Experience of working with the general public.

Desirable

• Experience of working in a GP Practice.
• Experience of working in primary care.
• Experience of processing prescriptions and medication requests.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Moorlands Surgery

Address

139a Willow Road

Darlington

Co Durham

DL3 9JP

United Kingdom

Employer's website

http://www.moorlandssurgerydarlington.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

JOB SUMMARY:

It is the responsibility of each receptionist to assist in the smooth running of the Practice in general, and the reception area in particular, and to project a positive and friendly image to our patients and other professionals who may contact us either in person or via the telephone.

To facilitate patients accessing the clinical care provided by the practice.

To support the GPs and Nurses in providing that care.

To act as first point of contact for anyone accessing the practice.

KEY RESPONSIBILITIES:

To ensure that all visitors and telephone callers to the practice are greeted professionally.

To ensure all telephone calls are managed appropriately.

To manage the flow of patients arriving at the reception desk, for appointments, prescriptions, or queries.

To ensure the clinical staffs receive medical records as requested.

To ensure that repeat prescriptions are generated accurately and efficiently, within the 48 hours specified by the practice.

KEY TASKS:

Reception duties:

Greeting and booking in or patients for surgeries and clinics.

Dealing with patient enquiries efficiently and courteously.

The receiving and recording of telephone messages taking appropriate action.

Making appointments on EMIS Clinical System, by processing appointment requests for today, future appointments from patients in person and on the telephone.

Ensure eConsults are processed daily and assigned appropriately.

Ensure patients are signposted to relevant services, e.g. St Marks Hospital, local pharmacy, Social Prescriber, First Contract Physio etc

Ensure all tasks are actioned and completed.

Processing prescriptions repeats and filing for collection within 48 hours.

Advising patients of relevant charges for private services

Receiving specimens from patients ensuring all their details have been recorded whilst following Health & Safety policy.

Tidying waiting room after surgery, ensuring premises are kept tidy between visits from the cleaning staff, tidy and sort magazines and leaflets, discarding old and damaged items as necessary.

Administration duties:

To have a thorough knowledge of all practice policies and procedures

To work in accordance with written protocols

Provide administrative support for clinical staff.

Filing patient records and correspondence when necessary.

Opening and distribution or practice post.

Registering new patients following the Registration Protocol.

Scanning of documents onto the medical system. All scanning should be cleared daily.

To send letters to patients as necessary.

Changing details on EMIS i.e. Change of address, telephone numbers etc.

Other Information:

Cover for other Reception team members for sickness and annual leave.

Ensuring building security/premises at the end of the day and ensure the building is totally secured, internal lights off and alarm activated.

To carry out any other duties agreed between employee and the practice to ensure the smooth running of the practice.

Confidentiality:

While seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.

Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, the Staff Handbook and the Practice Infection Control Policy, this will include:

Using personal security systems with the workplace according to practice guidelines

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.

Making effective use of training to update knowledge and skills.

Keeping own work areas and general/patient areas free from hazards.

Reporting potential risks identified.

Equality and diversity:

The post-holder will support the equality, diversity and rights of patients, carers, and colleagues, to include:

Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation.

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.

Behaving in a manner which is welcoming to and of the individual, is non-judgemental and respects their circumstances, feelings priorities and rights.

Personal/professional development:

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.

Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Quality:

The post-holder will strive to maintain quality within the practice, and will:

Alert other team members to issues of quality and risk.

Assess own performance and take accountability for own actions, either directly or under supervision

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.

Work effectively with individuals in other agencies to meet patients needs

Effectively manage own time, workload, and resources

Participate in audit where appropriate.

Communication:

The post-holder should recognise the importance of effective communication within the team and will strive to:

Communicate effectively with other team members.

Communicate effectively with patients and carers

Recognise peoples needs for alternative methods of communication and respond accordingly.

NHS Pension Scheme:

The post holder will automatically be enrolled in the NHS Pension Scheme (subject to eligibility checks).

Person Specification

Experience

Desirable

• Experience of working in a GP Practice.
• Experience in a busy office environment.

Qualifications

Essential

• Experience of working in a GP Practice
• Flexible approach to shift working patterns.
• Experienced in using EMIS Clinical System

Desirable

• GCSE grade A-C in English and Maths
• Experience of working in a busy environment

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Rosemead Surgery

Address

Rosemead Surgery

Ray Park Avenue

Maidenhead

Berkshire

SL6 8DS

United Kingdom

Employer's website

http://www.rosemeadsurgery.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

• Ensuring accurate and timely coding of clinical information onto patient records
• Summarising patient records in a clear, concise and clinically meaningful format
• Supporting clinicians with accessible, well-structured patient histories on Systmone
• Maintaining data quality standards in line with NHS and Practice requirements
• Contributing to improved patient outcomes through accurate record keeping and reporting
• Entering Read coded data into computerised medical records from letters/reports received from secondary care clinicians.

Person Specification

Experience

Essential

• Experience of administrative work in a healthcare or office setting. Experience handling confidential information.
• High level of accuracy and attention to detail.
• Knowledge of medical terminology.
• Experience of coding and summarising.

Desirable

• Experience within Primary Care. Experience of clinical coding and summarising Patient records and correspondence. Experience using Systmone.

Qualifications

Essential

• GCSE (or equivalent) in English (Grade C Level 4 or above)

Desirable

• Clinical Coding qualification (e.g. AMSPAR or equivalent)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Penketh Health Centre

Address

Honiton Way

Penketh

Warrington

WA5 2EY

United Kingdom

Employer's website

https://penkethhealthcentre.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

MEDICAL RECEPTIONIST

Hours: We welcome applications from candidates who would be available to work the following shift pattern:

• Mon 08:30-12:30, Thurs 08:30-17:30 and Fri 08:30-18:30 = 21.75 hours p/wk

Place of Work: Penn Hill Surgery

Reports to: Deputy Practice Manager

Job Summary

We are looking for a friendly, organised and enthusiastic individual to join our hardworking and supportive Reception Team.

We have increased the hours in the reception team in order to provide greater variety in the day-to-day administrative duties, creating a rewarding role that combines reception responsibilities with a range of administrative tasks.

Reception is at the heart of our practice and is often the first point of contact for our patients. This is a busy, fast-paced role where no two days are the same. The successful candidate will enjoy working with people, be able to manage a variety of competing demands, remain calm under pressure and provide a professional, compassionate service to our patients.

Whether you have previous experience working in general practice or are looking for a new challenge, we will provide the training and support needed to help you develop in the role.

You will work closely with our clinical and administrative teams to ensure patients receive the highest standard of care while contributing to the smooth running of the practice.

Main Responsibilities

Reception

Provide a professional, friendly and efficient reception service to patients, visitors and healthcare professionals.

• Answer telephone calls, deal with general enquiries and signpost patients to the most appropriate clinician or service.
• Book, amend and cancel appointments using practice systems.
• Use your judgement and communication skills to ensure patients requiring urgent medical attention are managed appropriately in accordance with practice procedures.
• Explain practice services, registration procedures and temporary patient arrangements.
• Maintain accurate patient records using EMIS.
• Check and update patient demographic details as required.
• Process payments for private (non-NHS) services and issue receipts.

Administration

As well as reception duties, you'll also undertake a variety of administrative tasks, including:

• Actioning tasks received via EMIS, AskMyGP and email.
• Processing new patient registrations, temporary registrations and deductions.
• Scanning and coding clinical correspondence onto patients' electronic records.
• Supporting the wider practice team with general administrative duties to help ensure the smooth running of the practice.
• Summarising patient medical records.

Premises

• Prepare the surgery for the start of the working day.
• Secure the premises at the end of the day when required, ensuring practice procedures are followed.

General Responsibilities

• Attend team meetings, staff meetings and mandatory training.
• Participate in service improvement initiatives.
• Maintain confidentiality at all times in accordance with GDPR, NHS guidance and Practice policies.
• Work flexibly and undertake other duties appropriate to the role as requested by the Partners or Management Team.

Person Specification

Qualifications

Essential

• PERSON SPECIFICATION
• QUALIFICATIONS
• GCSEs (or equivalent) including English and Maths.
• EXPERIENCE
• Experience of working in a customer-facing role.
• Experience of communicating with members of the public, both face to face and by telephone.
• Experience of using computer systems and standard office software.
• SKILLS & KNOWLEDGE
• Excellent verbal and written communication skills.
• Excellent customer service and interpersonal skills.
• Good keyboard and IT skills, with the ability to learn new systems.
• Ability to prioritise workload and manage competing demands.
• Good organisational and time management skills.
• Ability to work accurately and pay attention to detail.
• Ability to use initiative and exercise sound judgement.
• Ability to remain calm and professional in a busy, fast-paced environment.
• Ability to work effectively as part of a team.
• Understanding of the importance of confidentiality and data protection.
• PERSONAL QUALITIES
• Friendly, approachable and professional.
• Reliable, flexible and adaptable.
• Caring, empathetic and respectful towards patients and colleagues.
• Positive attitude with a willingness to learn and develop.
• Honest and trustworthy with a high level of integrity.
• Able to work the required shift patterns, including 8.30am starts and 6.30pm finishes.

Desirable

• EXPERIENCE
• Experience working in a GP practice, healthcare setting or NHS environment.
• Experience in a reception or administrative role.
• Experience of appointment booking and telephone call handling.
• Experience of using EMIS Web or other clinical systems.
• Experience of using AskMyGP.
• KNOWLEDGE
• Knowledge of NHS primary care services and patient pathways.
• Understanding of medical terminology.
• SKILLS
• Experience of scanning and coding clinical documents.
• Experience of patient registration processes.
• Experience of working in a fast-paced healthcare environment.

Employer details

Employer name

Penn Hill Surgery

Address

St. Nicholas Close

Yeovil

Somerset

BA20 1SB

United Kingdom

Employer's website

https://www.pennhillsurgery.nhs.uk/ (Opens in a new tab)