Job description

Job responsibilities

The GP Receptionist is responsible for providing a friendly, professional and efficient front-of-house service to patients and visitors. The role involves answering telephone calls and enquiries, booking and managing appointments, registering patients, updating records and handling administrative tasks. The receptionist will liaise with GPs, nurses and other healthcare professionals to ensure patients are directed to the appropriate service. The role also requires maintaining patient confidentiality, following practice policies and procedures, handling sensitive or difficult situations appropriately, and supporting the smooth day-to-day running of the GP practice. Good communication, organisation, teamwork and customer service skills are essential.

Person Specification

Qualifications

Essential

• Previous experience working in a reception role within a GP practice is essential. Good knowledge of Emis and Docman operation systems. Excellent communication and interpersonal skills, with a friendly and professional telephone manner. Good organisational and administrative skills, with the ability to prioritise tasks and work accurately under pressure. Ability to maintain patient confidentiality and handle sensitive information appropriately. Good IT skills and experience using GP practice or clinical systems. Ability to work effectively as part of a team and deal calmly and professionally with patients, including in challenging situations.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Plas Meddyg Surgery

Address

40 Parkhill Road

Bexley

Kent

DA5 1HU

United Kingdom

Employer's website

https://www.plasmeddygsurgery.com (Opens in a new tab)

Job description

Job responsibilities

Specified Duties

• To provide and effective, polite and efficient point of contact to all patients and visitors to the Practice.

• To create and instil an atmosphere of calm, pleasant and peaceful surrounds. Maintain a positive attitude at all times. Smile when you answer the phone. Remember never say it is not my job to.

• Always say what you can do, not what you cannot do.

• Acknowledge and welcome the arrival of patients with a booked appointment at the front desk.

• Make future appointments and allocate appropriate same day appointments.

• Liaise with duty doctor via SystmOne any instructions regarding the processing of lists that are undertaken in line with the agreed procedure.

• Answer the telephone within 4 rings and ensure all messages are recorded in SystmOne and are dealt with or passed to the appropriate person for action.

• Deal with actions arising from the post when dealt with by the duty doctor.

• Deal with prescriptions requests and home visit requests as they come in, on the telephone and face to face.

• Make up a visit list each day and print out a patient summary relating to each person being visited.

• Exhibit willingness to train on new technology and updated systems, as required.

• Ensure all aspects of Health and safety are adhered to and breaches reported to Management.

• Flexibility when asked to cover shifts for holidays, sickness, absences remember you never know when you might need cover.

• Generally keeping the reception area, in fact all areas clean and tidy.

• Scan all post into SystmOne record as agreed. Ensure accurate data entry onto SystmOne according to protocols.

• Liaise with other Health Care professionals, as and when necessary to ensure relevant people are advised of developments, which affect patients under their care.

• To work in a manner that ensures the smooth running of the Practice.

• Receiving and receipting monies.

• Using email facilities as an internal communication tool.

• At the end of the day ensure all areas of reception are tidy in order to ensure easy accessibility for the cleaners.

• To ensure all areas are secure at night, all electrical equipment is switched off and that the building is secure when last to leave.

• Ensure phone lines are switched over to the preferred out of hours provider.

• Complete all tasks relevant to position.

• Complete and maintain targets as set out and agreed by the Practice Manager in annual appraisal.

• Read and adhere to all protocols.

• Work as a team
• Filing with accuracy
• Use alert/reminder templates
• Prescriptions pull out non-collected ones after 3 months
• Change patient names and addresses
• Stocking up clinical rooms
• Maintain security of the premises
• Maintain ultimate confidentiality

This job description is not exhaustive and therefore other duties may be asked of you by the clinic/management team if within your physical and educational capabilities.

Person Specification

Qualifications

Essential

• English and maths to GCSE standard.
• SystmOne Experience.

Desirable

• Use of Microsoft office/word.
• Use of Outlook.

Experience

Essential

• Experience working as a team player.
• Ability to provide good customer service.

Desirable

• Previous experience of working at a GP Practice.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Bradford Moor Practice

Address

Barkerend Health Centre

Barkerend Rd

Bradford

West Yorkshire

BD3 8QH

United Kingdom

Employer's website

https://bradfordmoorpractice.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Please see the full job description and person specification document(s) attached for main responsibilities of the role.

Person Specification

Experience

Essential

• Previous experience of working with people.

Qualifications

Essential

• Relevant NVQ Level 3 or equivalent.
• Willing to undertake the necessary training to support lifestyle behaviour change of clients on caseload.

Knowledge

Essential

• Ability to interact effectively with people from a range of backgrounds.
• Basic IT skills including previous experience of having used Microsoft Office package software.
• Ability to be respectful and value people regardless of background
• Able to travel independently to base and around localities of Teesside, Redcar & Cleveland, North Yorkshire, & County Durham.
• Ability to deal with unpredictable and varying work load and work patterns.
• Ability to show compassion towards patients who may report behaviours that carry social stigma or may be judged by the prevailing view of society, and to provide such patients with care equal to that of others in their care.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

South Tees Hospitals NHS Foundation Trust

Address

Langbaurgh House

Bow Street

Guisborough

TS14 7AA

United Kingdom

Employer's website

https://www.southtees.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

- Provide day to day support to the Practice Manager

- Co-ordinate meetings, appraisals, agendas, meeting minutes and job interviews

- Prepare reports, complete surveys, spreadsheets and correspondence

- Maintain accurate records and documentation

- Support with any governance and CQC related work

- Ensure all staff records are kept up to date

- Work with staff teams to ensure new staff members have references and any other documentation needed for their start date including an induction plan. Also apply for DBS checks where necessary

- Update and organise any training needed for staff, including booking staff onto any training that they may need for their role.

- Complete any actions that may be needed from the ICB/PCN to ensure they are up to date

- Send out any email information that may be needed for all staff or certain team members, so that they are kept up to date

- Develop effective working relationships with staff, patients and any external agencies

- Work with the Patient Services Lead to ensure patients needs are met

- Communicate professionally both in person and via email and telephone

- Ordering any supplies or equipment when needed to ensure we always have what is needed.

- To lead a small team, ensuring that they have regular meetings to ensure that the team is working well.

- Ensure that they adhere to all practice policies and procedures

- Manintain confidentiality at all times in accordance with GDPR, the data protection act and NHS guidelines.

- Ensure their own training and development is up to date and complete any training where necessary

- Undertake any other duties that are appropriate to the role as delegated to them by the Practice Manager, management team or the partners.

Person Specification

Experience

Essential

• - Experience of working within the NHS
• - Experience of administration support
• - Experience of leading a small team
• - Experience of maintaining accurate records
• - Experience of preparing reports

Desirable

• - Experience of working within a GP Practice
• - Experience in working with Emis Web
• - Experience in dealing with complaints

Skills & Knowledge

Essential

• - Excellent time management and organisational skills
• - Strong verbal and written communication skills
• - Good IT skills
• - Ability to prioritise tasks
• - Good attention to detail
• - Ability to work both on own and as part of a team
• - Professional

Desirable

• - Understanding CQC requirements
• - Understanding of GP Practice/Primary Care

Qualifications

Essential

• - GCSE Grade A to C in English and Maths

Desirable

• - Level 3 Business Admin/Customer Service/Team Leading Qualification

Employer details

Employer name

Huddersfield Road Surgery

Address

6 Huddersfield Road

Barnsley

South Yorkshire

S70 2LT

United Kingdom

Employer's website

http://www.huddersfieldroadsurgery.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

To assist the Primary Care Network (PCN) in delivering improvements to the services we provide our patients in relation to the following aspects of patient care - Participation in national cancer screening programmes.

Ensuring robust and supportive referral practices are in place for patients suspected of having cancer; including use of guidelines, professional development, and safety netting of those referred.

Run reports from clinical systems such as Emis (training will be provided if needed).

In support of collaborative working the post holder will form productive and supportive relationships with practice staff who have the skills, knowledge and remit to contribute to this work. e.g., GP practice non clinical cancer champions, social prescribers, pharmacists, secretaries etc.

The post holder will assist the PCN constituent practices to evaluate their screening uptake and engage hard to reach populations and to reduce health inequalities. This will include working alongside practices to enhance processes to track and follow-up screening non-responders.

Take forward proactive monitoring and tracking of patients suspected or confirmed of having a cancer diagnosis ensuring that their journey is processed in a timely and efficient manner, in line with Cancer Waiting Time Targets.

Provide advice and support to practices on cancer audit/referral review of cancer diagnoses. To work with practices to collate the learning from case reviews to identify any trends or learning.

Develop with core staff across the PCN consistent safety netting approaches/systems to monitoring patients who have been referred urgently with suspected cancer or for further investigations to exclude the possibility of cancer.

Source appropriate resources, training, system examples from appropriate organisation such as the Cancer Alliance, Cancer Research UK, Macmillan, and local authority partners.

Be a point of contact for PCN member Practices to develop and implement their cancer screening improvement action plans.

Create a Library of PCN data packs and other resources to support the delivery of information to patients in a wide variety of formats to meet the needs of all patient groups, including those with Learning Disabilities, and people for whom English is not a first language.

Review practice coding for report building and templates to ensure consistency across the PCN and accuracy of data. Identify coding anomalies and liaise with Ardens (template and reports used by all member practices).

Provide the PCN with support to host peer-to-peer learning events that look at data and trends in diagnosis and screening across a Network. Including appropriate contributors from other organisations

Provide support and guidance to ARRS staff in the running and operation of their appointment sessions.

Book patient appointments where necessary.

Code clinician and administration contacts.

Generate reports to help analyse data to understand capacity and demand.

Support patients to book appointments, as part of the various projects, programmes and clinical initiatives

Help patients manage their needs by answering queries, making and managing appointments, and making sure that patients have understandable written or verbal information to help them make choices about their care.

Support or manage clinics as required including management and monitoring of services and staff rotas.

Help patients gain access to self-management education courses and peer support/interventions that support them to take more control of their health and wellbeing

Support the coordination and delivery of muti-disciplinary meetings.

Adhere to organisations policies and procedures, guided by occupational policies and procedures in primary and secondary care.

Work without supervision, plan own workload and seek guidance as required from line manager and colleagues.

Administrative support as required.

Understand what a Primary Care Network is, and how support is provided to patients because of improved collaboration of working between health and social care services.

Work with key people in the PCN to develop & support collective general practice projects including areas of federated working.

The post holder should demonstrate good organisation and time management skills.

Always maintain confidentiality.

Responsibility for Patient/Client Care, Treatment & Therapy

Support the process of holistically bringing together all of a persons identified care and support needs and explore options to meet these within single personalised care and support plan (PCSP), in line with PCSP best practice based on what matters to the person.

Work both directly and indirectly with patients and their carers to help navigate patients through the early part of the cancer diagnostic pathway. To improve patient compliance and experience, ensuring that all patients are signposted to /or receive information on their referral - including safety netting advice.

To ensure patients continue to be monitored and supported post treatment completion, supporting the patient and their family for post treatment rehabilitation where necessary.

Ensuring Cancer Care reviews are performed by the relevant clinician/s at 3 months and 12 months intervals according to the Quality & Outcomes Framework.

Ability to input information accurately and in a timely manner and to work to tight deadlines.

Develop with practices systems to ensure high quality patient referrals are completed (i.e. the effective review of referrals to ensure with all pre-work such as blood tests or scans are actioned in advance as required).

Be responsible for identifying and resolving delays in the patient pathway, looking at diagnostic test dates and outpatient appointments. Where this is not possible, ways forward are to be discussed with the practice/PCN.

Adaptable and flexible to differing operational frameworks of individual practice and patient needs.

Support the process of helping patients to manage their needs through answering queries, making and managing appointments and ensuring that patients have good quality written or verbal information to help them make choices about their care.

Support the process of patients being able to take up training and employment and to access appropriate benefits where eligible.

Assist the process for patients to access self-management education courses, peer support or interventions that support them in their health and wellbeing increase their activation level.

Supports the process of patients being able to access personal health budgets where appropriate.

Provide co-ordination and navigation for patients and their carers across health and care services, working closely with Social Prescribing Link Workers, Health & Wellbeing Partnership Coaches and other primary care professionals.

Effectively uses all methods of communication and is aware of and manages barriers to communication.

Supports the process that provides information to patients, their carers and/or relatives on behalf of the team.

Is the point of liaison for service users and interfaces with all health and social care professionals, including keeping everyone informed and updated.

Receives and collates information in connection with the PCN work streams.

Is able to use risk stratification tools provided and supports presentation information in review meetings.

Follows through actions identified in the PCN work streams including arranging tests, referrals, signposting, etc.

For further information please refer to the attached job description

Person Specification

Qualifications

Essential

• Good standard of education GCSE or equivalent in English and Mathematics

Desirable

• A-level / NVQ level 3 or equivalent experience in admin / business / marketing / customer service environment
• Degree level education or equivalent

Experience

Essential

• Experience of office procedures working at a high level as part of an administration team / within an administration role.
• Experience of setting up and implementing internal processes and procedures.
• Experience of dealing with sensitive/confidential information.
• Experience of working with reception / telephone environments.
• Proven administrative experience.

Desirable

• Experience of Project support/management.
• Experience of working within Multidisciplinary teams.

Knowledge

Essential

• Understanding of Clinical Governance
• Understanding of Confidentiality and Data Protection Act

Desirable

• Working knowledge of the management of databases
• Knowledge of local guidelines
• Knowledge and understanding of relevant health and social care legislation and initiatives

Other

Essential

• Driver with sole use of vehicle

Autonomy

Essential

• Demonstrated capabilities to manage own workload and make informed decisions in the absence of required information, working to tight and often changing timescales

Skills & Abilities

Essential

• Understanding and able to deal with confidential and sensitive issues when liaising with team members / other professionals
• Ability to prioritise and organise workload to meet deadlines
• Ability to work under pressure with constant interruptions requiring skills in multi-tasking, maintaining accuracy at all times
• Ability to problem solve and support others in resolving problems
• Ability to work in partnership with other agencies
• Ability to manage conflicting issues assertively and sensitively

Desirable

• Ability to use electronic patient record / Emis

Personal Qualities

Essential

• Adaptable and flexible
• Ability to use own initiative when appropriate
• Ability to build and maintain effective working relationships
• Ability to challenge and be challenged
• Ability to motivate self and others, and to work as part of a team
• Ability to work flexibly to meet the needs of the service
• Ability to communicate with a high level of effectiveness both verbally and in writing

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

East Lancashire Alliance

Address

Acorn Centre

421 Blackburn Road

Accrington

Lancashire

BB5 1RT

United Kingdom

Employer's website

https://eastlancashirealliance.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

CLINICAL RESPONSIBILITIES:

• In accordance with the practice timetable, as agreed, the post-holder will make themselves available to undertake a variety of duties, including surgery consultations, telephone consultations and queries, visiting patients at home, checking, and signing repeat prescriptions and dealing with queries, paperwork and correspondence in a timely fashion.
• Making professional, autonomous decisions in relation to presenting problems, whether self-referred or referred from other health care workers within the organisation.
• Assessing the health care needs of patients with undifferentiated and undiagnosed problems.
• Screening patients for disease risk factors and early signs of illness.
• Developing care plans for health in consultation with patients and in line with current practice.
• Disease management protocols.
• Providing counselling and health education.
• Admitting or discharging patients to and from the caseload and referring to other care providers as appropriate.
• Recording clear and contemporaneous consultation notes to agreed standards.
• Collecting data for audit purposes.
• Compiling and issuing computer-generated acute and repeat prescriptions (avoiding hand-written prescriptions whenever possible).
• Prescribing in accordance with the practice prescribing formulary (or generically) whenever this is clinically appropriate.
• In general, the post-holder will be expected to undertake all the normal duties and responsibilities associated with a GP working within primary care.

ADDITIONAL RESPONSIBILITIES:

• Awareness of and compliance with all relevant practice policies/guidelines, e.g. prescribing,confidentiality, data protection, health and safety
• A commitment to life-long learning and audit to ensure evidence-based best practice
• Contributing to evaluation/audit and clinical standard setting within the organisation
• Contributing to the development of computer-based patient records
• Contributing to the summarising of patient records and read-coding patient data
• Attending training and events organised by the practice or other agencies, where appropriate.

Confidentiality

The post holder will:

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
• In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety

The post-holder will implement and lead on a full range of promotion and management of their own and others health and safety and infection control as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control policy and published procedures. This will include (but will not be limited to):

• Using personal security systems within the workplace according to practice guidelines
• Awareness of national standards of infection control and cleanliness and regulatory / contractual / professional requirements, and good practice guidelines
• Providing advice on the correct and safe management of the specimens process, including collection, labelling, handling, use of correct and clean containers, storage and transport arrangements
• Correct personal use of Personal Protective Equipment (PPE) and ensuring correct use of PPE by others, advising on appropriate circumstances for use by clinicians, staff and patients.
• Management of the full range of infection control procedures in both routine and extraordinary circumstances (e.g. pandemic or individual infectious circumstances)
• Hand hygiene standards for self and others
• Managing directly all incidents of accidental exposure
• Management and advice relating to infection control and clinically based patient care protocols, and implementation of those protocols across the practice
• Active observation of current working practices across the practice in relation to infection control, cleanliness and related activities, ensuring that procedures are followed and weaknesses/training needs are identified, escalating issues as appropriate to the responsible person
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks across clinical and patient process
• Making effective use of training to update knowledge and skills, and initiate and manage the training of others across the full range of infection control and patient processes
• Monitoring practice facilities and equipment in relation to infection control, ensuring that proper use is made of hand-cleansing facilities, wipes etc., and that these are sufficient to ensure a good clinical working environment. Lack of facilities to be escalated as appropriate to the responsible manager
• Safe management of sharps use storage and disposal
• Maintenance of own clean working environment
• Using appropriate infection control procedures, maintaining work areas in a tidy, clean and sterile and safe way, free from hazards. Initiation of remedial / corrective action where needed or escalation to responsible management
• Actively identifying, reporting, and correcting health and safety hazards and infection hazards immediately when recognised
• Keeping own work areas and general/patient areas generally clean, sterile, identifying issues and hazards/risks in relation to other work areas within the business, and assuming responsibility in the maintenance of general standards of cleanliness across the business in consultation (where appropriate) with responsible managers
• Undertaking periodic infection control training (minimum twice annually)
• Correct waste and instrument management, including handling, segregation, and container use
• Maintenance of sterile environments
• Demonstrate due regard for safeguarding and promoting the welfare of children.

Equality and Diversity

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development

In addition to maintaining continued education through attendance at any courses and/or study days necessary to ensure that professional development requirements for PREP are met, the post-holder will participate in any training programme implemented by the practice as part of this employment, with such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Quality

The post-holder will strive to maintain quality within the practice, and will:

• Alert other team members to issues of quality and risk
• Assess own performance and take accountability for own actions, either directly or under supervision
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
• Work effectively with individuals in other agencies to meet patients needs
• Effectively manage own time, workload and resources.

Communication

The post-holder should recognize the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members
• Communicate effectively with patients and carers
• Recognise peoples needs for alternative methods of communication and respond accordingly.

Contribution to the Implementation of Services

The post-holder will:

• Apply practice policies, standards and guidance
• Discuss with other members of the team how the policies, standards and guidelines will affect own work
• Participate in audit where appropriate.

Person Specification

Qualifications

Essential

• Please provide details of your CPD, using examples where necessary.
• Please provide your registration number of your GMC professional registration.

Experience

Essential

• Please provide detailed information of how you feel that your experience is suitable for this role; please provide examples to support your application referring to the job description and person specification for guidance.

Knowledge and skills

Essential

• Please provide detailed information of how you feel that your knowledge and skills are suitable for this role; please provide examples to support your application referring to the job description and person specification for guidance.

Personal Qualities

Essential

• Please provide details for why you would be a great fit for this role and why you have decided to apply.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Primary Integrated Community Services

Address

Hama Medical Centre

11 Nottingham Road

Kimberley

Nottingham

NG16 2NB

United Kingdom

Employer's website

http://picsnhs.org.uk/ (Opens in a new tab)

Job description

Job responsibilities

Pay:£15.00 - £18.00 per hour

Job application open to graduates

Job description:

WEAVERS MEDICAL

JOB DESCRIPTION

Management Assistant

Title- Management Assistant

Responsible to- Managing Partner

Location- Weavers Medical - On site working required, No hybrid or remote working available

Hours per day- 30-35 hours per week Mon - Fri

Contract Type- Permanent

Main Purpose-

To provide management support to the partnership and senior managers.

To provide quality and clinical governance administration support to the partnership and senior managers.

To monitor, manage and maintain effective processes within areas of responsibility, resolving issues as appropriate.

Key Tasks-

Quality Assurance and Clinical Governance Administrative Support

a)

To run and manage a full cycle of various clinical and administrative audits throughout the year, collating and writing up results, passing to the partnership and senior managers for discussion at relevant meetings.

b)

To report any backlogs of audit work or any significant events arising from these to the partnership and senior managers.

c)

To set up any new ad-hoc or regular audits as instructed by the partnership and senior managers team.

d)

To run and manage at least 4 cycles of quality improvement (QI) throughout the year. Collate and write up results and pass to the partnership and senior managers for discussion at relevant meetings.

Significant Events

a)

To collate all significant events and ensure they are discussed at relevant meetings.

b)

Action learning points from significant events and disseminate any system or process changes, ensuring these are embedded as business as usual.

c)

To undertake bi-annual reviews of significant events, identifying themes and /or areas of concern. To pass the report to the partnership and senior managers for discussion at the relevant meetings.

Safety Alerts

a)

To collate all safety alerts and ensure they are logged on the spreadsheet and actioned by the clinical lead.

b)

Disseminate safety alerts and any associated system or process changes, to the whole team ensuring these are embedded as business as usual.

c)

To present safety alerts at monthly meetings for GPs and Nurses.

Complaints

a)

After training, to deal with simple verbal complaints, passing details and action points to the manging partner.

b)

To log all complaints onto the practice log system.

c)

To work alongside the managing partner in a training capacity, to develop the skills required to manage more complex administrative complaints.

d)

To undertake quarterly reviews of complaints, identifying any themes and/or areas of concern. To pass the report to the practice manager for discussion at relevant meetings.

Quality and Outcomes Framework (QOF)

a)

To support the partnership and senior managers in the management and implementation of QOF.

b)

To ensure all QOF recall systems and processes, as advised by the partnership and senior managers, are rolled out to relevant staff.

c)

To work alongside the operations manager in a training capacity, to continually monitor the QOF and recall systems to ensure they are robust and are meeting practice objectives.

GP Extended Access and ARI Hub

a)

To work as the admin lead for the GPEA and ARI hubs.

b)

To monitor service provision within both hubs to ensure delivery is meeting contract requirements.

c)

To manage any IT issues, patient record access queries, significant events, or complaints for both hubs.

d)

To ensure effective communication with the practice team regarding the hubs.

Other Admin Tasks

a)

Administration cover for absences and help with extra-ordinary workloads.

b)

To help respond/troubleshoot requests for IT support and to log calls with the NEL IT service desk as required from time to time.

c)

Be generally involved in the administration of a small business.

Health & safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety policy, the practice Infection Control policy and published procedures. This will include:

Using personal security systems within the workplace according to practice guidelines

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.

Making effective use of training to update knowledge and skills

Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and keeping them free from hazards

Actively reporting health and safety hazards and infection hazards immediately when recognised

Keeping own work areas and general / patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role

Undertaking periodic infection control training (minimum annually)

Reporting potential risks identified.

Equality and diversity

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation.

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.

Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional development

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

Participation in an annual individual performance review

Taking responsibility for own development, learning, and performance and demonstrating skills and activities to others

Quality

The post-holder will strive to maintain quality within the practice, and will:

Alert other team members to issues of quality and risk.

Assess own performance and take accountability for own actions, either directly or under supervision.

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.

Effectively manage own time, workload and resources.

Communication:

The post-holder should recognise the importance of effective communication within the team and will:

Communicate effectively with other team members.

Communicate effectively with patients and carers.

Recognise peoples needs for alternative methods of communication and respond accordingly.

Most instruction and communication of activity will be via the practice manager.

Contribution to the implementation of services:

The post-holder will:

Apply practice policies, standards and guidance.

Discuss with other members of the team how the policies, standards and guidelines will affect their own work.

Participate in audit where appropriate.

Confidentiality

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.

Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Job Types: Full-time, Permanent

Benefits:

• Company pension
• On-site parking

Work Location: In person

Pre-interview screening will consist of proof of ID, Address and educational qualifications

Person Specification

Qualifications

Essential

• Minimum Qualification at A-Level standard or equivalent

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Weavers Medical

Address

Prospect House

121 Lower Street

Kettering

Northants

NN16 8DN

United Kingdom

Employer's website

https://www.weaversmedicalcentre.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Montpelier Health Centre

Reporting to: Patient Services Manager

Hours: Full time (37.5hrs)

Job Purpose: To receive, assist and direct patients in accessing the appropriate service or healthcare professional they need in a courteous, respectful, efficient and effective way.

To provide general assistance to the whole Practice team and project a positive and friendly image to patients and other visitors, either in person, online or via the telephone.

To liaise with other NHS bodies, health care providers, support workers and other professions to help resolve issues relating to the care of patients.

Responsibilities:

Provide cover for the front Reception desk, welcoming patients and visitors to the Practice and assisting them with their queries. Ensure all are dealt with confidentially, respectfully and holistically.

Answer incoming telephone calls from patients with a professional and pleasant manner. Using Practice provided tools and protocols to signpost patients to the most appropriate service or healthcare professional.

Book appointments accurately and with the appropriate clinician using the EMIS clinical system.

Process online requests submitted by patients in line with Practice protocols, ensuring patients are updated on next steps.

Manage patients who may be verbally or physically aggressive in a professional manner, using the appropriate alert systems and following Practice policy and training.

Accept deliveries for the Practice team being mindful of delivery instructions such as refrigeration requirements and acting upon them.

Deal with blood and urine specimens safely and in line with infection control policy, ensuring they are safely stored and ready for processing.

Deal with situations involving distressed/unwell patients in line with Practice policies and training.

Allocate test results to appropriate Clinicians using the EMIS clinical system and following Practice protocols.

Follow Practice guidelines to support patients to access their prescriptions by liaising with the Medicines Management Team or appropriate Clinician.

To take appropriate and accurate demographic/personal details of patients, to include disabilities, carer status and other details relating to equality and diversity, and update EMIS system accordingly. Utilise support from Registration Clerk or Lead Health Navigators if required.

Follow all opening up and closing down checklist procedures to ensure security of the IT system and buildings, including clearing consulting rooms of confidential and protected documents.

Handle financial transactions from patients in line with set protocols for chargeable documents.

Organise transport for patients (emergency and non-emergency) if required.

To carry out additional administrative tasks as requested and agreed with Line Manager.

Confidentiality:

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately

• In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential

• Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include:

• Using personal security systems within the workplace according to Practice guidelines

• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks

• Making effective use of training to update knowledge and skills

• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards

• Reporting potential risks identified

• Act as Fire Warden if required (Full training will be given)

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation

• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development:

The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development

• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Quality:

The post-holder will strive to maintain quality within the Practice, and will:

• alert other team members to issues of quality and risk

• assess own performance and take accountability for own actions, either directly or under supervision

• contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance

• work effectively with individuals in other agencies to meet patients needs

• effectively manage own time, workload and resources

Communication:

The post-holder should recognise the importance of effective communication within the team and will strive to:

• communicate effectively with other team members both clinical and non-clinical

• communicate effectively with patients and carers

• recognize peoples needs for alternative methods of communication and respond accordingly

Ensure that the practice presents a professional welcome to its patients and to that end this role is designed to change and adapt to the needs of the practice. Therefore, this job description is a guide and as such is not exhaustive.

Person Specification

Qualifications

Essential

• Educated to GCSE, grade C or above (or equivalent) in English Language and Maths
• Experience of dealing with the public, both on the telephone and in person
• Good IT skills including use of spreadsheets
• Resilient and able to work under pressure with competing demands, whilst maintaining a high standard of accuracy
• Ability to prioritise workload
• Excellent attention to detail and accuracy skills
• Ability to listen carefully in order to understand the needs of others
• Uses initiative
• Ability to build effective working relationships with all practice staff
• Ability to work across Practice opening hours
• Flexibility for cover
• Willingness to learn and acquire new skills

Desirable

• Previous clerical / administrative experience
• Primary Care / NHS experience
• Use of electronic Patient Administration Systems such as EMIS
• Ability to negotiate and influence others with credibility
• Ability to work for long periods of time with frequent use of VDU and keyboards

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Montpelier Health Centre

Address

Bath Buildings

Bristol

BS6 5PT

United Kingdom

Employer's website

https://www.montpelierhealthcentre.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job Summary:

To provide general assistance to the practice team and project a positive and friendly image to both patients and other visitors, in person or via the telephone.

To ensure all reception duties are undertaken efficiently and promptly.

Job Responsibilities:

• To have a knowledge and understanding of Practice policies and procedures.
• To work in accordance to written protocols surrounding the reception team.
• Filing post in medical records
• Photocopying as requested
• Dealing with patients and visitors both face-to-face and via the telephone
• To be able to cover all receptions positions as necessary
• Handling completed repeat prescriptions and processing requests where required
• Processing appointments requests for patients by telephone and in person
• Deal with home visit requests
• Summarising
• Scanning and coding of letters

Person Specification

Knowledge and skills

Essential

• Excellent communication skills, written and spoken.
• Ability to use IT systems and windows.
• Basic knowledge of general protocols and policies relating to reception and admin duties.

Desirable

• Ability to use medical IT systems E.g. System1

Experience

Essential

• Previous reception experience.
• Experience with customer services and dealing with public and/or patients.

Desirable

• Previous experience of working in a GP surgery.

Qualities and Attributes

Essential

• Show enthusiasm to developing personal skills
• An understanding, acceptance and adherence to the need for strict confidentiality
• Determine own workload priorities
• Clean, tidy appearance
• Excellent time management skills
• Ability to work as part of a team
• Able to use own initiative
• Ability to work under pressure
• Flexibility of working hours

Qualifications

Essential

• GCSE Grades A to C in Maths and English or the equivalent

Desirable

• Customer Service background

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Westbourne Medical Centre

Address

7 Trinity Mews

North Ormesby

Middlesbrough

Cleveland

TS3 6AL

United Kingdom

Employer's website

https://www.westbournemedicalcentre.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Please find attached to the vacancy a detailed person specification and job description for further information about this role.

Person Specification

Qualifications

Essential

• Must have understanding and knowledge of general office equipment i.e. computer, photocopier, scanner, telephone system
• Evidence of good literacy skills
• Evidence of good numeracy skills
• NVQ Level 3 or equivalent in Customer Service or evidence of equivalent practical experience

Desirable

• ICT qualifications

Specific Skills

Essential

• Ability to handle several tasks at once with frequent interruptions and prioritise workload
• Evidence of ability to communicate with all levels of staff and members of the public
• An understanding of the meaning of confidentiality and the requirement for this to be maintained
• Ability to deal with the general stresses of working with difficult patients and the distressing circumstances that can arise

Knowledge and experience

Essential

• Previous experience within a clerical environment
• Previous experience working with Patient Administration systems

Desirable

• Previous Emergency Department or Hospital receptionist experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Royal United Hospitals Bath NHS Foundation Trust

Address

Royal United Hospital Bath

Combe Park

Bath

BA1 3NG

United Kingdom

Employer's website

https://www.ruh.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Participate in all treatment and preventative healthcare services as delegated and agreed by clinical leads.

Provide direct clinical care using established clinical guidelines.

Consult and refer patients, in person or digitally, to physicians, medical specialists and other health professionals as indicated.

Undertake history taking, physical examination and clinical assessment of appropriately triaged/booked patients; establish working diagnoses within scope, explain findings and management options, with GP supervision.

Play an integral part in the Network DES Contract for Care Homes across each PCN.

Recommend diagnostic investigations and treatment within scope and agreed protocols; treatment decisions must be appropriately supervised and PAs must not prescribe.

Request and interpret laboratory investigation results when necessary.

Undertake diagnostic examinations and treatment procedures for which appropriately trained, competent and authorised, under clinical supervision.

Instruct and educate patients in preventative healthcare.

Conduct telephone/video consultations, including discussing laboratory investigation results and implications and dealing with routine/emergency complaints.

Request/arrange laboratory and other diagnostic investigations where permitted by local policy and within scope, with supervision.

Fully document patient care and complete required legal/administrative paperwork.

Participate in clinicians duty rota, including home visits where appropriate.

Establish working diagnoses and propose management plans within scope, seeking advice/referring to the supervising GP or appropriate clinician where required.

Provide clinical tasks to nursing staff and Primary Care Team as required.

Communicate with Primary Care colleagues and hospital specialists to discuss/refer patients, coordinate activities or exchange information to improve care.

Deal with community hospitals, consultants, healthcare providers, insurance companies and community organisations to refer/consult on cases and participate in community service/education projects.

In line with current NHS England guidance, PAs will not routinely see undifferentiated patients. Patients must be appropriately triaged/booked into a defined pathway before PA assessment, except where a nationally/locally agreed protocol permits otherwise.

Signposting

Ensure patients are referred to the appropriate healthcare professional for the appropriate level of care within an appropriate period, e.g. pathology results, common/minor ailments, acute conditions and long-term condition reviews.

Audit and Risk Stratification

Participate in care planning and management of high-risk patients as part of the multidisciplinary team.

Participate in audit activities to optimise prescribing resources.

Feedback clinical audit results in agreed areas, implement recommendations and complete the audit cycle.

Make recommendations based on audit and shared learning outcomes.

Work with practices to identify and recall patients due for review, ensuring appropriate monitoring tests are performed.

Analyse, interpret and present prescribing information at practice and population level to support decision-making and evidence-based practice.

Care Quality Commission

Work with the general practice team to ensure CQC compliance.

Public Health

Support public health campaigns.

Provide specialist knowledge on public health programmes available to the public.

Collaborative Working Relationships

Recognise colleagues roles and their contribution to patient care.

Use appropriate communication to gain co-operation of stakeholders including patients, senior/peer colleagues and other NHS/private organisations.

Work as a team.

Recognise personal limitations and refer to appropriate colleagues when necessary.

Develop and maintain effective relationships within/outside the practice and locality.

Foster strong links with locality services.

Explore and initiate collaborative working opportunities.

Integrate general practice with community and hospital teams.

Liaise with stakeholders for collective patient benefit, including patients; GPs, nurses and practice staff; healthcare professionals, optometrists, dentists, health/social care teams and dieticians; locality/GP leads; locality managers; community nurses/AHPs; community/hospital pharmacy teams; hospital staff.

Knowledge, Skill and Experience Required

Completion of postgraduate medical training in Physician Associate studies (UK).

Preferably minimum 2 years PA experience, demonstrated within a practice portfolio.

Current GMC registration as a Physician Associate.

Experience/awareness of common acute and long-term conditions seen in general practice.

Recognise priorities when problem-solving, identify deviations from normal patterns and refer to seniors/GPs when appropriate.

Follow legal, ethical, professional and organisational policies/procedures and codes of conduct.

Leadership

Understand role in governance and implement appropriately.

Understand and contribute to workplace vision.

Engage with PPGs and involve them in development of the role and practices.

Improve quality within service limitations.

Review yearly progress and develop plans to achieve results within priorities set by others.

Motivate self to achieve goals.

Promote diversity and equality in people management and lead by example.

Management

Understand implications of national priorities for team/service.

Understand effective resource utilisation.

Understand and conform to relevant standards of practice.

Identify and resolve risk management issues according to policy/protocol.

Extend boundaries of service delivery within the team.

Education, Training and Development

Maintain GMC registration and comply with GMC professional practice requirements.

Maintain CPD in accordance with GMC requirements, organisational policy and PDP, keeping knowledge/skills current and within scope.

Participate in annual appraisal and GMC ongoing professional development/revalidation requirements as applicable to PAs.

Maintain evidence of CPD, learning, reflection and professional development.

Undertake mandatory and role-specific training needed to maintain competence in clinical skills/procedures.

Keep up to date with medical research, technology and evidence-based practice through education courses, professional meetings, journals etc.

Undertake research/analysis to improve clinical care, diagnosis and treatment, including audit, literature review and researching unusual symptoms/treatment options with physicians/specialists.

Provide literature reviews and review/analyse the significance of diagnostic test results.

Assist in clinical instruction/supervision of medical/nursing students and other learners, including educational development and mentoring of PA students.

Attend regular multidisciplinary meetings to discuss and learn from significant clinical events.

Attend regular educational meetings to update clinical knowledge, policy/guidelines and disseminate relevant information.

Reflect regularly on practice and record learning encounters to identify learning needs and support lifelong learning/CPD.

Demonstrate learning contributing to role performance/personal development; discuss at annual appraisal and agree courses/learning with clinical supervisor.

Support learning activities with reflective entries demonstrating application of learning to clinical scenarios.

Research and Evaluation

Critically evaluate/review literature.

Identify gaps in the evidence base supporting practice.

Generate evidence suitable for practice/local presentations.

Apply research evidence to the workplace.

Understand research governance principles.

Health and Safety/Risk Management

Comply with Practice Health and Safety policies, safe working procedures and incident reporting system.

Comply with UK GDPR, Data Protection Act 2018, Access to Health Records Act 1990 and information governance policies/procedures.

9. Infection Control

Comply with infection prevention/control policies and complete related mandatory training.

Equality and Diversity

Co-operate with equality of employment policies/procedures; treat co-workers, patients and visitors equally irrespective of gender, ethnic origin, age, disability, sexual orientation, religion etc.

Respect for Patient Confidentiality

Comply with UK GDPR, Data Protection Act 2018 and organisational information governance/confidentiality requirements. Information about patients, carers, colleagues, healthcare workers or organisational business may only be divulged to authorised persons in accordance with policy, information governance requirements and legislation.

Special Working Conditions

Travel independently between practice sites where applicable and attend meetings hosted by other agencies.

Contact with body fluids such as wound exudates and urine during clinical practice.

Development Review

Discuss and agree key performance objectives, development needs and PDP at Annual Appraisal Reviews.

Job Description Agreement

This job description outlines key tasks and responsibilities only. Other duties commensurate with the position may be required. It is subject to regular review and may be amended for developments within Primary Care. Staff should be prepared to take on additional or relinquish existing duties to maintain efficient primary care services.

Person Specification

Personal Qualities

Essential

• Flexible and adaptable to team and service needs.
• Flexible approach to change.
• Reliable and confident.

Knowledge, skills & abilities

Essential

• Evidence of continuing professional development.
• Ability to assess clinically triaged patients, undertake appropriate examination and establish a working diagnosis within scope, with appropriate escalation.
• Able to demonstrate promotion of Best Practice through clinical governance mechanisms.
• Able to promote or create a climate of clinical inquiry within practices and network.
• Ability to work within own scope of practice and understanding when to refer to GPs
• Able to prioritise own workload.
• Full Driving License and Use of Own Vehicle
• Able to use Information Technology systems.
• Good interpersonal skills, including negotiation and communication.
• Able to teach skills to all levels, to patients and health professionals.
• Organisational skills.
• Leadership skills
• Able to organise and prioritise own workload, work proactively within scope, and recognise when supervision or escalation is required.

Desirable

• Broad knowledge within General Practice and Primary Care.
• Presentation skills.

Qualifications

Essential

• Postgraduate medical training in Physician Associate Studies (UK)
• Current registration with the General Medical Council (GMC) as a Physician Associate

Experience

Essential

• High level of personal and professional accountability, with the ability to work safely within defined scope of competence and supervision arrangements.
• Experience of dealing with a range of clinical conditions
• Understanding and experience of research and audit.
• Experience of developing effective working relationships.

Desirable

• Experience of working as a physician associate
• Understand the importance of evidence-based practice
• Video Consultation Skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Local Primary Care GP Federation

Address

Suite 5, Blackburn Enterprise Centre

Furthergate

Blackburn

Lancashire

BB1 3HQ

United Kingdom

Employer's website

https://lpcfederate.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Main Duties and ResponsibilitiesOperational Management

• Support the Administration Manager in the day-to-day management of reception and administrative services, ensuring the smooth running of practice operations.
• Assist in monitoring service delivery standards and identifying opportunities for operational improvement.
• Support the management of patient access and appointment systems to maximise efficiency and patient satisfaction.
• Ensure administrative processes are carried out effectively and in accordance with practice policies and procedures.

• Assist with the supervision and support of reception and administrative staff.
• Participate in staff training, development, performance monitoring, and annual appraisal processes.
• Support workforce planning by assisting with staff rota preparation and ensuring appropriate staffing levels are maintained.
• Provide guidance and support to staff on operational procedures and best practice.

• Assist with the recruitment process, including preparing job advertisements, coordinating interviews, and supporting candidate selection.
• Support the induction and onboarding of new employees to ensure they are effectively integrated into the practice team.
• Maintain accurate personnel records and employment documentation.

• Support initiatives aimed at enhancing patient experience and improving access to services.
• Assist in the effective management of appointment systems and patient communications.
• Deal with patient enquiries, concerns, and complaints in a professional, courteous, and timely manner, ensuring lessons learned are implemented where appropriate.

• Assist in maintaining compliance with Care Quality Commission (CQC) standards, NHS contractual requirements, Information Governance regulations, and Health and Safety legislation.
• Support the review, development, and implementation of practice policies, procedures, and protocols.
• Assist with audits, monitoring activities, and compliance reporting.
• Promote a culture of continuous quality improvement and risk awareness.

• Produce reports and analyse practice performance data to support informed decision-making.
• Assist with service evaluations, audits, and quality improvement initiatives.
• Support operational projects designed to improve efficiency, patient outcomes, and service delivery.
• Monitor key performance indicators and contribute to action plans where improvements are required.

• Develop effective working relationships with clinical and non-clinical staff.
• Liaise with external organisations, including NHS bodies, contractors, and service providers when required.
• Attend meetings and contribute to discussions regarding service development and operational performance.
• Support effective communication throughout the practice.

• Maintain confidentiality and comply with Data Protection legislation and Information Governance requirements.
• Act in accordance with practice policies, NHS values, and professional standards.
• Undertake any other duties appropriate to the role as requested by the Administration Manager, Practice Manager, or Partners.

Person Specification

Qualifications

Essential

• GCSEs (or equivalent) including English and Mathematics at Grade C/4 or above.
• Evidence of continuous professional development (CPD).
• Proficient IT skills, including Microsoft Office applications.
• A good standard of written and verbal communication.

Desirable

• NVQ Level 3 or Level 4 in Business Administration, Management, or Customer Service.
• ILM Level 3 or Level 5 Certificate/Diploma in Leadership and Management.
• Certificate or Diploma in Primary Care Management.
• AMSPAR qualification (Association of Medical Secretaries, Practice Managers, Administrators and Receptionists).
• Qualification in Human Resources, Business Management, or Healthcare Administration.
• Prince2 Foundation or equivalent project management training.
• Health & Safety or Information Governance training certificates.

Experience

Essential

• Experience working in an NHS, primary care, or healthcare administration environment.
• Strong organisational and administrative skills.
• Experience supervising or supporting staff.
• Excellent communication and interpersonal skills.
• Competent IT skills, including Microsoft Office applications.
• Ability to analyse data and produce reports.
• Understanding of confidentiality, information governance, and patient service principles.

Desirable

• Experience in GP practice management or primary care.
• Knowledge of CQC regulations and NHS contractual requirements.
• Experience of rota management and workforce planning.
• Experience of recruitment and staff development.
• Qualification in management, business administration, or healthcare management.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

East Bank Medical Centre

Address

555 East Bank Road

Sheffield

S2 2AG

United Kingdom

Employer's website

https://www.eastbankmedicalcentre.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

DUTIES AND RESPONSIBILITIES

Provide exceptional service to our patients at the reception desk, updating computer on patients arrival and dealing with a range of routine queries including prescription requests. Problem-solve issues within competency (with senior staff always available for support). Concentration is required to deal with patients' requests and there is occasional exposure to difficult/demanding situations.

Prepare consulting rooms replenishing stationery and ensuring rooms are neat and tidy.

First point of contact for patients who telephone, managing appointments, dealing with routine queries, giving results etc where more senior staff are always available.

Retrieve, scan and file medical records as required ensuring accuracy.

Daily allocating of pathology results to appropriate GP and contacting patients as per protocol.

Preparing files for all new patients.

Updating practice systems with data gathered from a variety of sources e.g hospital letters, through scanning, electronic links and Cervical Screening Wales ensuring accuracy.

Processing routine requests for repeat prescriptions with guidance from office manager as per protocol ensuring accuracy.

Monitor registration links in accordance with practice protocol.

Demonstrate duties to new staff.

Participate in the development of protocols through contribution to staff meetings.

Summarising of clinical records under supervision of office manager ensuring accuracy.

Accept responsibility for own development and update PDP as appropriate.

Liaise with and support all members of the primary care team.

Alert the Management Team to issues of quality and risk.

Person Specification

Experience

Essential

• Previous experience in a similar role, preferably in a healthcare setting, is ideal but not essentialtraining will be provided.

Key Skills

Essential

• Strong communication and organisational skills with a compassionate approach.
• Ability to work shifts (8:00 AM 4:00 PM and 10:30 AM 6:30 PM).

Qualifications

Essential

• GCSE-level education including English and Maths.

Desirable

• Qualified to NVQ level 2/3

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Eglwysbach Medical Practice

Address

Eglwysbach Medical Practice

Berw Road

Pontypridd

Mid Glamorgan

CF37 2AA

United Kingdom

Employer's website

https://www.eglwysbachsurgery.com/ (Opens in a new tab)

Job description

Job responsibilities

Please ensure you take a look at the job description attached for full details of duties and responsibilities

Band 3 Plus potential salary including unsocial hours payments; from £31,500-£34,000pa depending on rota/pro rata.

This role involves handling emergency and urgent calls, including exposure to potentially traumatic and distressing situations such as serious illness, injury and death.

Candidates should be aware of the emotional demands of the role and carefully consider their personal resilience and wellbeing when applying.

We are committed to supporting the wellbeing of our staff and provide access to appropriate support mechanisms throughout training and employment. We encourage applicants to consider any support they may need and to discuss this with us at any stage of the recruitment process.

Person Specification

Qualifications

Essential

• 3 GCSE at Grade C or equivalent including English or higher qualification in any area, or previous experience of call answering in an extremely busy or stressful environment

Experience

Essential

• Evidence of undertaking additional training and a willingness to learn
• Ability to demonstrate resilience by remaining calm under pressure, the ability to juggle priorities when dealing with emergency situations and to make sound decisions.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

North East Ambulance Service NHS Foundation Trust

Address

Various Locations across the North East

Newburn Riverside

Newcastle, Hebburn, Wynyard

NE15 8NY

United Kingdom

Employer's website

https://www.neas.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

• Responsible for accessing, retrieving and processing referrals (including electronic, paper and internal referrals) and attachments from the national ERS system on a daily basis. Creating referrals where required and creating waiting lists entries on System One ensuring that all patients are booked into the correct clinic in line with ERS and Trust booking guidelines.

• Scanning ERS referrals onto SystemOne,ensuring the referral has been read to identify the correct speciality and consultant required, for this Medical Understanding is needed the accurate input of data in relation to referral and personal details both on SystmOne, PPM (patient pathway manager) and ERS, ensuring referrals and all relevant attachments are correctly attached from the GP practice, the referral is criteria checked and any relevant information is highlighted and sent to the correct service. Sending the referrals directly to consultants for triaging. Processing of rejected and redirected referrals on the scanning system, SystemOne, PPM and ERS this includes liaising with several departments to ensure the correct re allocation of the referral and also communicating this includes providing any complex medical information provided by the consultant to the Patient and GP. Accepting of referrals including updating the scanning record, PPM, ERS and SystemOne and sending confirmation of the appointment to the patient. Investigating referrals that havent been triaged in a timely manner and providing this information directly to consultants and management.

• Responsible forreceiving complex information and inputting accurate and case specific data onto the appointments system following standard operational procedures to ensure that all new and review clinic appointments are input correctly. Managing outpatient waiting lists on a daily basis. Ensuring all data is correct and completed. Keeping waiting lists up to date by ensuring all appointments due are booked up to and including 6 weeks in front.

• Responsible for ensuring that all new and follow up clinic appointments are appointed inline with national waiting time targets. Management of patients due date and breach dates for due appointments by manually reviewing daily to ensure appointments are allocated prior to scheduled due date and breach date. Highlighting any potential breaches or capacity issues in a timely manner to the consultants, management and PSM directly.

• To liaise and communicate complex information with clinicians, colleagues, GPs and managers to identify any potential inappropriate referrals booked into clinics bringing them to the attention of the relevant clinician and/or manager for remedial action to be taken or redirected as required on the ERS system via tasking or telephone.

Person Specification

Qualifications

Essential

• Good general standard of education including English and Maths grade A-C or equivalent
• NVQ Level 2 Business Administration or equivalent

Desirable

• ECDL
• NVQ 3 or equivalent in business admin
• OCR Level 3 or equivalent

Experience

Essential

• Relevant experience of administration/ clerical work within the customer service area.
• Experience of handling calls from the public

Desirable

• Previous hospital/GP surgery experience.
• Knowledge and experience of using the national ERS system and System One
• Experience of complex and difficult calls
• Dealing with complaints

Knowledge

Essential

• Awareness of national waiting list targets/timelines and Trust policies on the management of waiting lists
• NHS Organisations and working practices

Desirable

• Knowledge of data protection
• Understanding of equality and diversity
• Knowledge of Caldicott guidelines

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Airedale NHS Foundation Trust

Address

Airedale General Hospital

Skipton Road

Keighley

BD20 6TD

United Kingdom

Employer's website

https://www.airedale-trust.nhs.uk (Opens in a new tab)