Job description

Job responsibilities

Job summary:

The post-holder will manage a caseload and deal with a wide range of health needs in a primary care setting, ensuring the highest standards of care for all registered and temporary patients.

Clinical responsibilities:

In accordance with the practice timetable, as agreed, the post-holder will make themselves available to undertake a variety of duties, including surgery consultations, telephone consultations and queries, visiting patients at home, checking and signing repeat prescriptions and dealing with queries, paperwork and correspondence in a timely fashion

• Making professional, autonomous decisions in relation to presenting problems, whether self-referred or referred from other health care workers within the organisation
• Assessing the health care needs of patients with undifferentiated and undiagnosed problems
• Screening patients for disease risk factors and early signs of illness
• Developing care plans for health in consultation with patients and in line with current practice disease management protocols
• Providing counselling and health education
• Admitting or discharging patients to and from the caseload and referring to other care providers as appropriate
• Recording clear and contemporaneous consultation notes to agreed standards
• Collecting data for audit purposes
• Compiling and issuing computer-generated acute and repeat prescriptions (avoiding hand-written prescriptions whenever possible)
• Prescribing in accordance with the practice prescribing formulary (or generically) whenever this is clinically appropriate
• In general, the post-holder will be expected to undertake all the normal duties and responsibilities associated with a GP working within primary care.

Other responsibilities within the organisation:

Awareness of and compliance with all relevant practice policies/guidelines, e.g. prescribing, confidentiality, data protection, health and safety

• A commitment to life-long learning and audit to ensure evidence-based best practice
• Contributing to evaluation/audit and clinical standard setting within the organisation
• Contributing to the development of computer-based patient records
• Attending training and events organised by the practice or other agencies, where appropriate.

Confidentiality:

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
• In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & safety:

The post-holder will implement and lead on a full range of promotion and management of their own and others health and safety and infection control as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control policy and published procedures. This will include (but will not be limited to):

• Using personal security systems within the workplace according to practice guidelines
• Awareness of national standards of infection control and cleanliness and regulatory / contractual / professional requirements, and good practice guidelines
• Providing advice on the correct and safe management of the specimens process, including collection, labelling, handling, use of correct and clean containers, storage and transport arrangements
• Correct personal use of Personal Protective Equipment (PPE) and ensuring correct use of PPE by others, advising on appropriate circumstances for use by clinicians, staff and patients.
• Management of the full range of infection control procedures in both routine and extraordinary circumstances (e.g. pandemic or individual infectious circumstances)
• Hand hygiene standards for self and others
• Managing directly all incidents of accidental exposure
• Management and advice relating to infection control and clinically based patient care protocols, and implementation of those protocols across the practice
• Active observation of current working practices across the practice in relation to infection control, cleanliness and related activities, ensuring that procedures are followed and weaknesses/training needs are identified, escalating issues as appropriate to the responsible person
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks across clinical and patient process
• Making effective use of training to update knowledge and skills, and initiate and manage the training of others across the full range of infection control and patient processes
• Monitoring practice facilities and equipment in relation to infection control, ensuring that proper use is made of hand-cleansing facilities, wipes etc., and that these are sufficient to ensure a good clinical working environment. Lack of facilities to be escalated as appropriate to the responsible manager
• Safe management of sharps use, storage and disposal
• Maintenance of own clean working environment
• Using appropriate infection control procedures, maintaining work areas in a tidy, clean and sterile and safe way, free from hazards. Initiation of remedial / corrective action where needed or escalation to responsible management
• Actively identifying, reporting, and correcting health and safety hazards and infection hazards immediately when recognised
• Keeping own work areas and general/patient areas generally clean, sterile, identifying issues and hazards/risks in relation to other work areas within the business, and assuming responsibility in the maintenance of general standards of cleanliness across the business in consultation (where appropriate) with responsible managers
• Undertaking periodic infection control training (minimum twice annually)
• Correct waste and instrument management, including handling, segregation, and container use
• Maintenance of sterile environments
• Demonstrate due regard for safeguarding and promoting the welfare of children.

Equality and diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/professional development:

In addition to maintaining continued education through attendance at any courses and/or study days necessary to ensure that professional development requirements for PREP are met, the post-holder will participate in any training programme implemented by the practice as part of this employment, with such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Quality:

The post-holder will strive to maintain quality within the practice, and will:

• Alert other team members to issues of quality and risk
• Assess own performance and take accountability for own actions, either directly or under supervision
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
• Work effectively with individuals in other agencies to meet patients needs
• Effectively manage own time, workload and resources.

Communication:

The post-holder should recognize the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members
• Communicate effectively with patients and carers
• Recognise peoples needs for alternative methods of communication and respond accordingly.

Contribution to the implementation of services:

The post-holder will:

• Apply practice policies, standards and guidance
• Discuss with other members of the team how the policies, standards and guidelines will affect own work
• Participate in audit where appropriate.

Person Specification

Qualifications

Essential

• -

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Hadwen Health

Address

Glevum Way

Abbeydale

Gloucester

Glos

GL4 4BL

United Kingdom

Employer's website

https://hadwenhealth.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Please see opening statements of this recruitment post. All expected duties of a GP. Can be discussed in more detail at interview. Looking for around 4-6sessions per week.

Person Specification

Qualifications

Essential

• Qualifications Must be a qualified General Practitioner [GP].

Desirable

• We would be happy to discuss the vacancy in more depth and are flexible and open minded regarding a GP's prior experience and particular skills or special interests.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Ravensworth Surgery

Address

Horsley Hill Road

South Shields

Tyne And Wear

NE33 3ET

United Kingdom

Employer's website

https://www.ravensworthsurgery.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

To be responsible for the assessment, planning, implementation and evaluation of programmes of patient care. To deliver and maintain high-quality, evidence-based palliative care within a multidisciplinary team framework and contribute to evidence-based development of clinical practice.

1. To be responsible for the assessment, planning, implementation and evaluation of individualised holistic care.
2. Act as a positive role model to others and ensure that practice of specialist palliative care is evidence-based and promoted within the clinical area.
3. Promote a patient-centred approach to care, in collaboration with the multidisciplinary team, carers and other relevant healthcare professionals.
4. Act as a clinical resource and mentor so students, junior staff and those on placement to Myton achieve their learning needs and expertise is shared with the wider health economy.
5. To prioritise patient care on clinical need and organise workload as appropriate for a team of patients and ensure handover is effective and efficient at all times.
6. Ensure that documentation is completed accurately and legibly in accordance with local and NMC guidance and confidentiality is maintained using Caldicott Guidelines.
7. Provide emotional / spiritual support to patients and families throughout the disease and dying trajectory and ensure effective communication at all times.
8. Work collaboratively with nursing and care teams and have a proactive approach in facilitating discharge and ensure that standards of discharge are implemented and maintained in liaison with the discharge coordinator.
9. Be proactive in preparing and delivering clinical information to promote the effectiveness of the multidisciplinary team, acting as an equal member.
10. Liaise with other multidisciplinary team members, consultants and key workers to ensure continuity of care for patients.
11. To attend and present at case conferences and multidisciplinary team meetings to ensure effective communication with all members of the hospice multidisciplinary team and primary care teams, acting as the patient's advocate.
12. To participate in clinical audit as required by the organisation's policies and the clinical governance agenda.
13. To ensure that high standards of nursing care are given and maintained.
14. Actively contribute to developing the service to enhance the care and support available to patients and families.
15. Be responsible for own continued professional development to maintain up-to-date knowledge across the palliative care trajectory.
16. To be aware of the political and national influences affecting clinical care, such as NICE guidance / End of Life Care Strategy.
17. To abide by the guidelines and Code of Conduct of the Nursing & Midwifery Council and the regulations and standards of the Care Quality Commission.
18. Ensure the ward environment is safe, clean and tidy and adhere and comply with the Hospice's Infection Control Policy, dress code, and all other policies and guidance.
19. Work at all times in accordance with Myton policies, guidelines and procedures.

Person Specification

Qualifications

Essential

• Registered Nurse (Adult) degree or diploma level
• Current NMC registration

Skills and Attributes

Essential

• Demonstrates ability to place patient and family at centre of care
• Excellent interpersonal and communication skills
• Excellent organisational ability
• Motivated and enthusiastic
• Creative, resourceful & imaginative
• Excellent role model
• Ability to critically analyse research and apply evidence-based practice
• Team player
• Good IT skills

Desirable

• Teaching and assessing skills

Other

Essential

• Flexibility with working hours
• Commitment to the Myton values
• The right to work in the UK (we cannot provide sponsorship)

Experience

Essential

• Post-registration experience
• Experience of needs assessment / care planning
• Experience of multidisciplinary team working
• Knowledge and understanding of safeguarding
• Familiar with systems for quality, clinical governance and clinical audit

Desirable

• Experience caring for patients with complex health needs
• Experience working in a palliative care setting
• Experience of caring for patients and families with life-limiting / life-threatening conditions

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

The Myton Hospices

Address

The Myton Hospices

Myton Lane

WARWICK

CV34 6PX

United Kingdom

Employer's website

https://www.mytonhospice.org/ (Opens in a new tab)

Job description

Job responsibilities

Clinical Responsibilities:

• In accordance with the practice timetable, as agreed, the post-holder will make themselves available to undertake a variety of duties, including surgery consultations, telephone consultations and queries, visiting patients at home, checking and signing repeat prescriptions and dealing with queries, paperwork and correspondence in a timely fashion
• Making professional, autonomous decisions in relation to presenting problems, whether self-referred or referred from other health care workers within the organisation
• Assessing the health care needs of patients with undifferentiated and undiagnosed problems
• Screening patients for disease risk factors and early signs of illness
• Developing care plans in consultation with patients and in line with current practice disease management protocols
• Providing counselling and health education
• Admitting or discharging patients to and from the caseload and referring to other care providers as appropriate
• Recording clear and contemporaneous consultation notes to agreed standards
• Collecting data for audit purposes
• Compiling and issuing computer-generated acute and repeat prescriptions (avoiding hand-written prescriptions whenever possible)
• Prescribing in accordance with the practice prescribing formulary (or generically) whenever this is clinically appropriate
• In general, the post-holder will be expected to undertake all the normal duties and responsibilities associated with a GP working within primary care.

Other responsibilities within the organisation:

• Awareness of and compliance with all relevant practice policies/guidelines, e.g. prescribing, confidentiality, data protection, health and safety, safeguarding
• A commitment to life-long learning and audit to ensure evidence-based best practice
• Contributing to evaluation/audit and clinical standard setting within the organisation
• Contributing to the development of computer-based patient records
• Contributing to the summarising of patient records and read-coding patient data
• Attending training and events organised by the practice or other agencies, where appropriate.

Person Specification

Qualifications

Essential

• GMC Registration
• Inclusion on the NHS Medical Performers List
• Annual appraisal and revalidation, including training for appraisal [when appropriate]
• Willingness to undertake continuous personal development and ongoing mandatory training modules

Desirable

• Evidence of continued professional development MRCGP
• Experience of appraisal in practice or other healthcare setting
• Additional clinical skills beyond General Practice

Experience

Essential

• Chronic disease management
• Primary prevention and screening services
• Clinical Governance Delivery of QOF targets
• Self-audit and reflection Organised and efficient in record keeping and completion of paperwork
• Time management: being able to prioritise work and work under pressure
• Computer literacy including clinical system insight, Microsoft word and email use

Desirable

• Vision
• EMIS Web
• Docman
• Patient triage systems
• Service Development experience and knowledge

Aptitude and Abilities

Essential

• Willingness to share and collaborate across entire primary health team - Ability to develop and maintain effective working relationships with multidisciplinary and multiagency teams
• Ability to work flexibly and with a facilitative approach
• Ability to recognise own limitations and act upon them appropriately
• Willingness to learn new skills and to problem solve on a daily basis
• An understanding, acceptance and adherence to the need for strict confidentiality
• Ability to work within the changing structures of the NHS and work to the requirements of other regulatory bodies
• Excellent communication skills, recognising peoples needs for alternative methods of communication and able to respond accordingly
• Ability to deal with sensitive information in a tactful way

Desirable

• Ability to input to strategic and practice development requirements
• Ability to challenge traditional models of working and to suggest improvements for change in a positive and inclusive manner

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

BARDOC

Address

The Medical Centre

Market Street

Whitworth

Rochdale

Lancashire

OL12 8QS

United Kingdom

Employer's website

http://bardoc.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

The post-holder will manage a caseload and deal with a wide range of health needs in a primary care setting, ensuring the high quality medical services to all patients in accordance with the practices procedures and protocols.

Will be part of a multidisciplinary team providing a full range of general medical services to patients. In addition to providing primary care services, the post holder will be expected to be involved in liaison with other agencies.

Clinical responsibilities:

• In accordance with the practice timetable, as agreed, the post-holder will make him/her-self available to undertake a variety of duties including face to face consultations, online consultations (using SystmConnect), telephone consultations and queries, visiting patients at home, checking and signing repeat prescriptions and dealing with queries, paperwork and correspondence in a timely fashion
• Carry out home visits as required
• Making professional, autonomous decisions in relation to presenting problems, whether self-referred or referred from other health care workers within the organisation
• Assessing the health care needs of patients with undifferentiated and undiagnosed problems
• Screening patients for disease risk factors and early signs of illness
• In consultation with patients and in line with current practice disease management protocols, developing care plans for health
• Providing counselling and health education
• Admitting or discharging patients to and from the caseload and referring to other care providers as appropriate
• Recording clear and contemporaneous consultation notes to agreed standards
• Collecting data for audit purposes
• Compiling and issuing computer-generated acute and repeat prescriptions (avoiding hand-written prescriptions whenever possible)
• Prescribing in accordance with the practice prescribing formulary (or generically) whenever this is clinically appropriate
• Provide Family Planning, contraceptive and ante/post natal care
• Prepare medical reports for insurance companies, employers and other statutory bodies.
• Maintain appropriate level of communication with other agencies for whom care is being given to the patients for whom the practitioner is responsible.
• In general the post-holder will be expected to undertake all the normal duties and responsibilities associated with a GP working within primary care.

Other responsibilities within the organisation:

• Awareness of and compliance with all relevant practice policies/guidelines, e.g. prescribing, confidentiality, data protection, health and safety
• A commitment to life-long learning and audit to ensure evidence-based best practice
• Contributing to evaluation/audit and clinical standard setting within the organisation
• Contributing to improving the efficiency and effectiveness of chronic disease management.
• Active participation in the management arrangements of the practice.
• Contributing to the development of computer-based patient records
• Contributing to the summarising of patient records and read-coding patient data
• Attending training and events organised by the practice or other agencies, where appropriate.
• Participate in the teaching, training and supervision of other professionals, GP Registrars, undergraduate students attached to the practice both formally and informally.
• Assist the practice in maintaining GP training status.

Contribution to the implementation of services:

The post-holder will:

• Apply practice policies, standards and guidance
• Discuss with other members of the team how the policies, standards and guidelines will affect own work
• Participate in audit where appropriate.

Person Specification

Qualifications

Essential

• Full registration with GMC
• Registered on Performers List as a General Practitioner

Personal Attributes

Essential

• Excellent communication skills, both written and oral
• Organisational skills/ time management
• Team Player

Experience

Desirable

• SystmConnect experience
• SystmOne experience
• Clinical supervision or mentoring

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Nettleham Medical Practice

Address

14 Lodge Lane

Nettleham

Lincoln

LN2 2RS

United Kingdom

Employer's website

https://www.nettlehammedical.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

We take great pride in developing our future work force in primary care. This includes GP registrars, medical students, nursing students and the continued development of all staff. We welcome applications from candidates with an interest in teaching and actively encourage those looking to explore special interests.

Each of our practices have their own unique journey, and we are committed to ongoing quality improvement, enhancing patient care and experience, and fostering staff wellbeing. We are looking for a GP who is enthusiastic about joining us on this journey and contributing to our shared vision for excellence in primary care.

The post holder will work as a member of the multidisciplinary Practice team to provide general medical services for the needs of the practice population and to help ensure the Practice provides the highest standards of care for all registered and temporary patients.

The post holder will manage a busy caseload and deal with a wide range of health needs in a primary care setting.

The post holder is expected to contribute to the operational and strategic management of the practices within Northumbria Primary care and there are opportunities for personal and professional development across a wide range of areas within primary and secondary care.

Person Specification

Qualifications

Essential

• Full GMC Registration
• Vocational Training Certificate or Equivalent (JCPTGP/nMRCGP)
• Membership of a recognised defence union (MPS/MDU)
• Currently on a performers list and never been removed from a performers list for a detrimental reason

Desirable

• DRCOG
• DFFP/FFFP
• DCH

Experience

Essential

• Clinical training and experience as a General Practitioner
• Evidence of recent self-directed learning or development
• Experience in a wide variety of clinical settings
• Experience of use of primary care IT systems
• Experience of, and commitment to teaching undergraduate and postgraduate staff from other professions
• Experience of and commitment to clinical audit.
• Experience of GP clinical IT systems

Desirable

• Experience of leadership and management
• Experience of supervising trainees
• Educational Qualification
• Experience of and commitment to Quality Improvement
• Research experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Northumbria Healthcare NHS Foundation Trust

Address

NPC Nelson

Nelson Health Centre, Cecil St

North Shields

NE29 0DZ

United Kingdom

Employer's website

https://www.northumbria.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Key Responsibilities

• Provide support to the reception team and wider practice.
• Welcome and assist patients at the front desk in a professional and friendly manner.
• Answer incoming telephone calls and deal with enquiries appropriately.
• Liaise with patients by telephone, in person and through other appropriate communication channels.
• Book, amend and manage patient appointments.
• Handle general administrative tasks and ensure work is completed accurately and efficiently.
• Process patient registrations and related documentation.
• Scan, upload and accurately file documents and correspondence.
• Deal with prescription enquiries and direct requests to the appropriate team where necessary.
• Manage emails and respond to or action enquiries appropriately.
• Provide administrative support to clinical and non-clinical teams when required.
• Maintain confidentiality and handle patient information in accordance with practice policies and procedures.
• Assist with maintaining accurate and up-to-date records.
• Support the smooth running of the reception and administrative functions.
• Undertake any other reasonable duties required to support the practice and its teams.

Person Specification

Qualifications

Essential

• GCSE grade A to C in English and Maths

Desirable

• ECDL or equivalent

Experience

Essential

• Experience dealing with the public, patients, or customers
• Ability to multi-task and work effectively under pressure
• Excellent communication skills, both verbal and written

Desirable

• Experience using SystmOne
• Experience working in primary care, the NHS, or a caring profession

Knowledge and Skills

Essential

• Good numeracy skills
• Strong problem-solving abilities

Desirable

• Good keyboard skills and confident computer use
• IT literate, with intermediate experience in Microsoft Word and Excel
• Experience of complex administration and record keeping in an office environment

Qualities and Attributes

Essential

• Understanding of, and commitment to, maintaining strict confidentiality
• Ability to use own judgement, showing resourcefulness and common sense
• Awareness of the importance of producing and maintaining consistently high standards of work
• Ability to work effectively in a changing environment
• Ability to work as part of an integrated, multi-skilled team
• Willingness to work flexible hours as required
• Well presented with a professional, pleasant manner
• Ability to maintain a tidy and organised work environment and present work to a high standard

Desirable

• Personable with a good sense of humour

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Rothwell & Desborough Healthcare Group

Address

109 Desborough Road

Rothwell

Kettering

Northamptonshire

NN14 6JQ

United Kingdom

Employer's website

https://www.rdhg.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Talbot Green Group Practice's team comprises of 5 GP Partners, 8 GP's, 3 Practice Nurses, 2 HCAs and is supported by a highly effective and friendly admin and reception team. We also have a branch surgery in Beddau.

This post benefits from a generous NHS Pensions

Job description

Talbot Green Group Practice are looking to recruit a full time receptionists to work within our friendly and organised team. We are a busy practice with 12,500 patients.

Computer literacy skills are essential, preferably with previous experience in primary care.

The successful candidates must be well organized, with excellent communication skills to deal with people in a polite and sensitive manner, and have the ability to work as part of a team.

You will be part of our front of house team who are the first contact for our patients as well as undertaking daily administration tasks and responsibilities. This is a varied, rewarding and challenging role, which will suit people who are highly motivated and can cope with a demanding environment and lots of patient contact both face to face and on the telephone. You will also be expected to work in our branch surgery in Beddau so own transport is essential.

Hours: We have a post for a Full time 37 hours contracted weekly but (possible overtime available) between 8am and 6.30pm Monday to Friday. Must be flexible to cover for colleagues during holidays, sickness and to cover extra hours.

CV and cover letter must be sent to [email protected] to be considered.

Person Specification

Experience

Essential

• Experience in patient / customer facing roles, administration and working under pressure essential.

Desirable

• Experience in primary care desirable but not essential.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Talbotgreen Group Practice

Address

Heol-Y-Gyfraith

Talbotgreen

Pontyclun

CF72 8AJ

United Kingdom

Employer's website

https://www.talbotgreengrouppractice.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

The post-holder will manage a caseload and deal with a wide range of health needs in a primary care setting, ensuring the highest standards of care for all registered and temporarypatients. Responsibilities will reflect requirements of the NHS GP Contracts, and as such may be subject to change as services adapt.

Clinical responsibilities:

In accordance with the practice timetable, as agreed, the post-holder will make him/her-self available to undertake a variety of duties including surgery face to face, telephone and online consultations and queries, visiting patients at home, checking and signing repeat prescriptions and dealing with queries, paperwork and correspondence in a timely fashion

Making professional, autonomous decisions in relation to presenting problems, whether self-referred or referred from other health care workers within the organisation

Assessing the health care needs of patients with undifferentiated and undiagnosed problems

Screening patients for disease risk factors and early signs of illness

In consultation with patients and in line with current practice disease management protocols, developing care plans for health

Providing counselling and health education

Admitting or discharging patients to and from the caseload and referring to other

care providers as appropriate

Recording clear and contemporaneous consultation notes to agreed standards

Collecting data for audit purposes

Compiling and issuing computer-generated acute and repeat prescriptions (avoiding hand-written prescriptions whenever possible)

Prescribing in accordance with the practice prescribing formulary (or generically)whenever this is clinically appropriate

In general the post-holder will be expected to undertake all the normal duties and

responsibilities associated with a GP working within primary care.

Completion of medical reports (including NHS and private services as required)

Other responsibilities within the organisation:

Awareness of and compliance with all relevant practice policies/guidelines, e.g.

prescribing, confidentiality, data protection, health and safety

A commitment to life-long learning and audit to ensure evidence-based best practice

Contributing to evaluation/audit and clinical standard setting within the organisation

Contributing to the development of computer-based patient records

Contributing to the summarising of patient records and read-coding patient data

Attending training and events organised by the practice or other agencies, where

appropriate.

Confidentiality:

In the course of seeking treatment, patients entrust us with, or allow us to gather,

sensitive information in relation to their health and other matters. They do so in

confidence and have the right to expect that staff will respect their privacy and act

appropriately

In the performance of the duties outlined in this job description, the post-holder may

have access to confidential information relating to patients and their carers, practice

staff and other healthcare workers. They may also have access to information

relating to the practice as a business organisation. All such information from any

source is to be regarded as strictly confidential

Information relating to patients, carers, colleagues, other healthcare workers or the

business of the practice may only be divulged to authorised persons in accordance

with the practice policies and procedures relating to confidentiality and the

protection of personal and sensitive data.

Health & safety:

The post-holder will implement and lead on a full range of promotion and management

their own and others health and safety and infection control as defined in the practice

health & safety policy, the practice health & safety manual, and the practice infection

control policy and published procedures. This will include (but will not be limited to):

Using personal security systems within the workplace according to practice

guidelines

Awareness of national standards of infection control and cleanliness and regulatory /

contractual / professional requirements, and good practice guidelines

Providing advice on the correct and safe management of the specimens process

including collection, labelling, handling, use of correct and clean containers, storage

and transport arrangements

Correct personal use of Personal Protective Equipment (PPE) and ensuring correct

use of PPE by others, advising on appropriate circumstances for use by clinicians,

staff and patients.

Management of the full range of infection control procedures in both routine and

extraordinary circumstances (e.g. pandemic or individual infectious circumstances)

Hand hygiene standards for self and others

Managing directly all incidents of accidental exposure

Management and advice relating to infection control and clinically based patient

care protocols, and implementation of those protocols across the practice

Active observation of current working practices across the practice in relation to

infection control, cleanliness and related activities, ensuring that procedures are

followed and weaknesses / training needs are identified, escalating issues as

appropriate to the responsible person

Identifying the risks involved in work activities and undertaking such activities in a

way that manages those risks across clinical and patient process

Making effective use of training to update knowledge and skills, and initiate and

manage the training of others across the full range of infection control and patient

processes

Monitoring practice facilities and equipment in relation to infection control, ensuring

that proper use is made of hand cleansing facilities, wipes etc, and that these are

sufficient to ensure a good clinical working environment. Lack of facilities to be

escalated as appropriate to the responsible manager

Safe management of sharps use, storage and disposal

Maintenance of own clean working environment

Using appropriate infection control procedures, maintaining work areas in a tidy,

clean and sterile, and safe way, free from hazards. Initiation of remedial / corrective

action where needed or escalation to responsible management

Actively identifying, reporting, and correction of health and safety hazards and

infection hazards immediately when recognised

Keeping own work areas and general / patient areas generally clean, sterile,

identifying issues and hazards / risks in relation to other work areas within the

business, and assuming responsibility in the maintenance of general standards of

cleanliness across the business in consultation (where appropriate) with responsible

managers

Undertaking periodic infection control training (minimum twice annually) Correct waste and instrument management including handling, segregation, and

container use

Maintenance of sterile environments

Equality and diversity:

The post-holder will support the equality, diversity and rights of patients, carers and

colleagues, to include:

Acting in a way that recognizes the importance of peoples rights, interpreting them

in a way that is consistent with practice procedures and policies, and current legislation

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

Behaving in a manner which is welcoming to and of the individual, is non-judgmental

and respects their circumstances, feelings priorities and rights.

Personal/professional development:

In addition to maintaining continued education through attendance at any courses and/or

study days necessary to ensure that professional development requirements for PREP are

met, the post-holder will participate in any training programme implemented by the

practice as part of this employment, such training to include:

Participation in an annual individual performance review, including taking

responsibility for maintaining a record of own personal and/or professional

development

Taking responsibility for own development, learning and performance and

demonstrating skills and activities to others who are undertaking similar work.

Quality:

The post-holder will strive to maintain quality within the practice, and will:

Alert other team members to issues of quality and risk

Assess own performance and take accountability for own actions, either directly or

under supervision

Contribute to the effectiveness of the team by reflecting on own and team activities

and making suggestions on ways to improve and enhance the teams performance

Work effectively with individuals in other agencies to meet patients needs

Effectively manage own time, workload and resources.

Communication:

The post-holder should recognize the importance of effective communication within the

team and will strive to:

Communicate effectively with other team members

Communicate effectively with patients and carers

Recognize peoples needs for alternative methods of communication and respond

accordingly.

Contribution to the implementation of services:

The post-holder will:

Apply practice policies, standards and guidance

Discuss with other members of the team how the policies, standards and guidelines

will affect own work

Participate in audit where appropriate

Person Specification

Qualifications

Essential

• Full GMC Registration
• Fully Qualified GP with CCT, MRCGP
• National Performers List
• UK Driving Licence
• Eligibility to practice in UK independently
• Excellent verbal, written interpersonal communication skills
• Competent IT skills
• EMIS WEB
• Docman
• Ability to work independently and as part of a team.

Desirable

• Coils/Implants
• Educational GP Trainer
• Interest in Research
• Qualified in Pessary Fitting and Removal
• Minor Surgery

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Charlbury Medical Centre

Address

The Charlbury Medical Centre

Enstone Road

Charlbury

Chipping Norton

Oxfordshire

OX7 3PQ

United Kingdom

Employer's website

https://www.thecharlburymedicalcentre.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

The post-holder will manage a patient based caseload and deal with a wide range of health needs in a primary care setting, ensuring the highest standards of care for all registered and temporary patients. As a member of the team and one of the employers they will be expected to set an example to others, assist in education and training and to play a full role in target achievement and service development.

Clinical Responsibilities:

• The GP will make themselves available to undertake a variety of duties including surgery consultations, telephone consultations, visiting patients at home and in nursing homes, checking and signing repeat prescriptions and dealing with queries, paperwork and correspondence as required.
• Make professional, autonomous decisions in relation to presenting problems, whether self-referred or referred from other health care workers within the organisation.
• Screen patients for disease risk factors and early signs of illness.
• Cover all the clinical management of the patients in surgery as appropriate including initiating investigations, reviewing results, making referrals to secondary care or to other providers as appropriate in line with the practice timeline guidelines.
• Develop care and treatment plans in consultation with patients and in line with current Practice disease management protocols as well wider guidance such as that from NICE.
• Ensure appropriate follow up of patients.
• Record clear and contemporaneous computerised consultation notes to agreed standards.
• Collect data for audit purposes.
• Compile and issue computer-generated acute and repeat prescriptions avoiding hand-written prescriptions.
• Prescribe generically whenever appropriately and in accordance with the Practice prescribing formulary, NICE guidance and Good Prescribing Practice (as defined by British National Formulary guidance).
• Work with and support other members of the primary health care team in delivering high quality primary care.
• Promote the application of standards and codes of Practice set by the Royal College of General Practice, General Medical Council, Department of Health, and local CCG.
• Play a role in the practice achieving agreed QOF and other key performance indicator targets.
• Take responsibility for targets and services allocated, e.g. a QOF area or an Enhanced Service.

Other Responsibilities within the Organisation:

• Awareness of and compliance with all relevant Practice policies/guidelines, e.g. prescribing, confidentiality, data protection, health and safety.
• Commitment and contribution to achievement of the highest possible quality standards such as the QOF and other targets.
• A commitment to life-long learning and audit to ensure evidence-based best practice.
• Contribute to evaluation/audit and clinical standard setting within the organisation.
• Attendance at regular in-house governance and educational meetings and training as well as events at other agencies as appropriate.
• Assist with the training of other staff members and also with the education of doctors and nurses in training as appropriate.

Confidentiality:

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
• As a GP you will have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety:

The GP will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include:

• Identify the risks involved in work activities and undertaking such activities in a way that manages those risks.
• Make effective use of training to update knowledge and skills.
• Use appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.
• Report potential risks identified.

Equality and Diversity:

The GP will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation.
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development:

The GP will maintain continued education through attendance at any courses and/or study days necessary to ensure that professional development requirements for appraisal and revalidation are met. This may include training needed for areas of Practice Development.

Quality:

The GP will strive to maintain quality within the Practice, and will:

• Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision.
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.
• Work effectively with individuals in other agencies to meet patients needs.
• Effectively manage own time, workload and resources.

Communication:

The GP will recognise the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members.
• Communicate effectively with patients and carers.

Person Specification

Skills

Essential

• Excellent communication skills (written and oral).
• Strong IT skills.
• Clear, polite telephone manner.
• Competent in the use of Office and Outlook.
• EMIS/Systmone/Vision user skills.
• Effective time management (planning and organising).
• Ability to work as a team member and autonomously.
• Excellent interpersonal skills.
• Problem solving and analytical skills.
• Ability to follow clinical policy and procedure.
• Experience with audit and able to lead audit programmes.
• Experience with clinical risk management.

Personal Qualities

Essential

• Polite and confident.
• Flexible and cooperative.
• Motivated, forward thinker.
• Problem solver with the ability to process information accurately and effectively, interpreting data as required.
• High levels of integrity and loyalty.
• Sensitive and empathetic in distressing situations.
• Ability to work under pressure/in stressful situations.
• Effectively able to communicate and understand the needs of the patient.
• Commitment to ongoing professional development.
• Effectively utilise resources.
• Punctual and committed to supporting the team effort.

Clinical Knowledge & Skills

Essential

• Outstanding level of clinical knowledge and skills commensurate with that of an experienced GP.

Experience

Essential

• Experience of working in a primary care environment.
• Experience of continued professional development.

Desirable

• Experience of QOF and clinical audit.
• Experience of medicines management.
• General understanding of the primary care contract.

Eligibility

Essential

• Full GMC registration.
• National Performers List registration (England), noting that confirmation on this list is adequate for DBS confirmation.
• Primary Medical Services Performers Lists (Scotland).
• All Wales Medical Performers List and All Wales Locum Register (Wales).
• Northern Ireland Primary Medical Performers List (PMPL) (Northern Ireland).
• Appropriate defence indemnity (MPS/MDU).
• Evidence of current validation.
• Evidence of last appraisal.
• Eligibility to practice in the UK independently.

Qualifications

Essential

• Qualified GP.
• MRCGP.
• Vocational Training Certificate or equivalent JCPTGP.
• General Practitioner (Certificate of Completion of Training CCT).

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

NHS North Of England Commissioning Support Unit

Address

Cruddas Park Surgery

178 Westmorland Road

Newcastle upon Tyne

NE4 7JT

United Kingdom

Employer's website

https://www.necsu.nhs.uk (Opens in a new tab)

Job description

Job responsibilities

Provide a professional and efficient reception service to a range of imaging modalities within the Radiology department.

To greet and reassure patients on arrival and give them clear instructions ensuring a patient centred service is maintained at all times.

Supporting clinical colleagues in organising the daily running of the Radiology department and maintaining patient flow through the department, whilst keeping patients informed of any delays.

To liaise with clinical staff to ensure smooth running of clinics and to develop good working practices and relationships with the team.

To provide advice and information to patients regarding their appointments, clinic arrangements etc, resolve queries from patients and relatives in relation to these areas and reassure nervous patients.

Maintain high levels of accuracy and concentration, with frequent interruptions. High levels of concentration required when updating patient records, attending patient on the system, handling notes, filing, accessing patient details, answering queries and processing other data.

Have in depth knowledge of various trust systems.

Register new patients and add referrals on request if required.

To arrive patients and check patient demographics with accuracy, changing details where required.

To go through the MRI questionnaire with MRI patients on arrival and raise any concerns to clinical staff.

To complete the relevant paperwork, once status has been established. For example, private patients need to sign (once completed by staff) an agreement and determination of charges form and take credit or debit card payments.

To assist with any queries that private patients may have with regard to the cost of imaging, billing and funding.

To provide support and cover to the Private Patient Administrator as and when required.

Deal with patient queries face to face and on the telephone which can sometimes be challenging in nature. Occasional exposure to emotional circumstances.

Keep up to date with relevant policies including safeguarding and understand escalation processes.

Complete any other administrative duties as deemed necessary.

Occasionally booking or cancelling short notice appointments as required and communicating these short notice changes to patients via the telephone.

To input radiology examination details, as requested, onto the radiology management system CRIS.

To pass on queries to colleagues within the team ensuring that patients are communicated with in an effective manner.

Ensure that outcomes of radiology procedures are recorded appropriately on PAS ensuring the correct appointments have been booked.

To organise transport, interpreters or anything else necessary to facilitate appointments as required within Trust guidelines for patients appointment at the hospital.

To deal with daily queries arising, either in person or over the telephone, from patients, other departments and members of staff, other hospital departments and GP practices. Directing any queries, that cannot be solved, to the relevant personnel.

Have an understanding of the transport arrangements for each geographical area and notify them that a patient is ready to collect. Keep patients informed and escalate any issues to the relevant senior manager.

To contact patients in accordance with DNA protocols, rebooking appointments where appropriate and informing colleagues within the Radiology Booking team.

To understand own level of development and accountability in relation to team structure.

Identify own learning needs from practice and plan personal development with assistance of manager following appraisal.

Attend all mandatory training sessions and other training as appropriate, as well as completing any staff surveys or supporting with audits.

Complete all mandatory and statutory training as requested by the Line Manager.

Receptionists will support new starters and demonstrate tasks.

Occasionally required to take private patients payments and make refunds.

Working flexibly across the team, covering all Reception areas across the department to ensure the work of colleagues is covered during peak periods or absence/annual leave.

Work on a computer for most of the working day. Light physical effort using keyboard for long periods and occasional sorting, filing notes.

Exposure to unpleasant conditions is rare. Use VDU equipment is continuous.

Person Specification

Experience

Essential

• Experience in an office/reception environment
• Good communication/interpersonal skills
• Ability to sort into numerical and alphabetical order

Desirable

• Previous experience in an NHS environment
• Experience in workload management

Qualifications

Essential

• GCSE Maths & English (or equivalent)

Knowledge

Essential

• Knowledge of using computer systems

Desirable

• Knowledge of booking appointments

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust

Address

Robert Jones & Agnes Hunt Orthopaedic Hospital

Gobowen

Oswestry

SY10 7AG

United Kingdom

Employer's website

https://www.rjah.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job Description

The successful candidate will join our busy reception team and provide a professional, friendly and efficient service to patients contacting or attending Riverside Medical Centre.

The role will involve welcoming patients, answering telephone calls, booking and managing appointments, dealing with patient queries and completing a range of administrative duties. The post holder will work closely with GPs, nurses, administrative staff and the wider practice team to support the smooth running of the practice.

The role requires excellent communication skills, a professional manner and the ability to remain calm and organised in a busy environment. The post holder must be able to maintain strict patient confidentiality, follow practice procedures and use initiative when dealing with patient requests.

• Provide a welcoming and professional reception service.

• Answer telephone calls and deal with patient queries appropriately.

• Book, cancel and rearrange appointments accurately.

• Ensure patients are directed to the appropriate clinician or service.

• Process administrative tasks and patient requests.

• Maintain accurate and clear records.

• Handle patient information securely and maintain confidentiality.

• Follow safeguarding, information governance, health and safety and practice procedures.

• Deal appropriately with complaints and challenging situations.

• Work effectively as part of the reception and wider practice team.

• Support colleagues during busy periods and use initiative when required.

• Maintain a clean, organised and professional reception environment.

• Attend training and participate in ongoing development and competency assessments.

• Escalate concerns or queries appropriately when advice or support is required.

Previous GP or NHS experience is desirable but not essential, as full training and support will be provided to the successful candidate.

Person Specification

Qualifications

Essential

• GCSE grade A to C in English and Maths

Employer details

Employer name

Riverside Medical Centre

Address

194 Victoria Road

Walton-le-dale

Preston

PR5 4AY

United Kingdom

Employer's website

https://www.riversidemedicalcentre.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

As a member of our Patient Services Team, you will be at the heart of the patient experience. You will work closely with patients, clinicians and colleagues to make sure enquiries are handled professionally, information is accurate and patients are supported to access the right care.

Patient Support & Communication

• Welcome patients and visitors in a friendly, professional and approachable manner, ensuring all enquiries are handled efficiently and confidentially.
• Answer incoming telephone calls promptly and professionally, introducing yourself by name and taking appropriate action to support the caller.
• Listen to patient needs and signpost them to the most appropriate service, seeking advice from colleagues or clinicians where needed.
• Accurately book appointments, take messages and process home visit requests using the appropriate practice systems.
• Relay test results to patients in line with practice procedures.
• Deal sensitively and professionally with both positive and negative patient feedback, helping to resolve concerns where possible and involving the Patient Services Lead or Practice Manager when appropriate.
• Ensure important information and outstanding actions are clearly handed over to colleagues at shift changes.

Online Triage & Patient Requests

• Regularly monitor Anima throughout the working day, ensuring requests are processed accurately and promptly.
• Process administrative requests received through Anima and respond to patients as appropriate.
• Action requests from GPs and NPs, including arranging appointments and following instructions or clinical comments.
• Support patients who contact us by telephone or face-to-face by creating an online triage request on their behalf where appropriate.
• Monitor task lists and waiting lists, contacting patients and booking appointments as required.
• Maintain accurate notes and update waiting lists where necessary.
• Monitor safeguarding DNA lists and follow the correct practice procedures for children and young people who do not attend appointments.

Patient Administration

• Process new patient registrations, including both paper and online registrations through HealthTech.
• Process patient requests for online access and consent documentation through the appropriate practice and NHS systems.
• Ensure patient forms and documentation are recorded, distributed and processed accurately and promptly.
• Generate referrals to District Nursing and other services as required.
• Prepare sample pots and accompanying documentation for patient collection.
• Follow practice procedures regarding sample collection and patient information.

Keeping Everything Running Smoothly

• Regularly check your individual and generic NHS email accounts, responding to and actioning messages promptly.
• Monitor TeamNet Clarity for practice updates, notifications, policy changes and outstanding or new training requirements.
• Ensure visitors are signed in correctly through TeamNet Clarity and provided with a visitor badge.
• Distribute documents, correspondence and incoming mail accurately and efficiently.
• Keep the patient waiting and reception areas welcoming, tidy, safe and appropriately staffed.
• Check and process NHS 111/CCAS requests throughout the working day.
• Attend and contribute to team, staff and other relevant meetings.

Payments & Daily Administration

• Take patient payments and ensure transactions are recorded and processed accurately.
• Complete daily card machine reconciliation and banking processes.
• Complete routine administrative checks and end-of-day tasks to help ensure the smooth running of the practice.

Safety & Practice Procedures

• Understand and follow practice confidentiality, safeguarding, health and safety procedures at all times.
• Be familiar with the practice panic alarm system and know how to respond appropriately when required.
• Understand and follow the practice fire evacuation procedure.
• Complete required fire alarm checks and ensure relevant evacuation lists can be produced when needed.
• Help maintain a safe, secure and welcoming environment for patients, visitors and colleagues.

Person Specification

Qualities

Essential

• Ability to communicate politely on various levels
• Ability to work under pressure
• Ability to drive and deliver change effectively
• Maintain confidentially at all times
• Team player Flexible and adaptability
• Self-motivation Calmness, reliability Integrity
• Clean driving license Car Owner
• Enhanced level DBS disclosure
• Right to work

Qualifications

Essential

• Sound educational background with excellent literacy and numeracy skills

Experience

Essential

• Excellent communication skills (written and verbal)
• Problem solving and analytical skills
• Confident IT user including Microsoft Office, including Word and Excel
• Excellent customer service skills
• Computer literate
• Excellent attention to detail
• Able to work on own initiative
• Good standard of verbal and written English
• Ability to solve problems in a logical way within the role remit
• Ability to react confidently to new situations, using own initiative and available resources to complete tasks effectively

Desirable

• Experience working in general practice
• Experience of online triage
• Experience of Systm1
• Experience of all aspects of day-to-day Patient Services operations.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Elmham Group of Surgeries

Address

59 Holt Road

North Elmham

Dereham

Norfolk

NR20 5JS

United Kingdom

Employer's website

https://www.elmhamsurgery.com/ (Opens in a new tab)

Job description

Job responsibilities

An outline of the job is above. For the full job description please see the supporting document on the right/below.

The post is part-time (30 hours) and will be based primarily at Brooklands Medical Practice. The usual working hours are to be arranged but will be between 08:30 and 18:30 Monday to Friday.

Salary will be in the range of £49,387 to £56,515 depending on experience (pro rata to full time of 37.5 hours per week). We offer membership of the NHS Pension Scheme and 5.4-6.6 weeks' holiday (depending on NHS service) plus bank holidays (pro rata). [The post is not subject to Agenda for Change terms and conditions.]

Recruitment process

Please apply using the NHS Jobs online system. Your application should explain why you are applying for the post, how you believe you would contribute to working in this setting and demonstrate how you meet the requirements of the person specification. The information you provide should be clear and concise.

Whether or not you choose to use AI tools to support the development of your application, you must ensure that your responses are concise, personalised, written in your own voice, and accurately reflect your skills, experience, and how you meet the role criteria. Applications that appear generic, excessively wordy or not representative of the applicant will not be scored.

The closing date for applications is 07/10/26. This date may be brought forward if there are a large number of applications, so please do not delay.

Short-listed candidates will be informed via email / phone.

Formal interviews will be held in the end of October 2026.

Better Health MCR Ltd. We are an equal opportunities employer and an accredited Real Living Wage employer.

Person Specification

Qualifications

Essential

• A good standard of grammar and spelling in the English language.
• General education to GCSE level or equivalent.
• You must be eligible to work in the UK. Visa sponsorship is not available for this role, and there is a significant training period. Therefore you must meet one of the following requirements: British or Irish citizen, or, indefinite leave to remain in the UK, or, a Student Visa that allows you to work the required hours and which expires no less than 18 months after the application closing date. If you are a British or Irish citizen, state that, and otherwise state your visa status.

Desirable

• Training or qualifications in customer service, IT or other related areas.

Experience

Essential

• The ability to produce accurate and thorough work, including alphabetical filing.
• Experience of using computers, with good keyboard skills.

Desirable

• Experience of dealing with the general public.
• Administrative or clerical experience.

Personal Skills and Abilities

Essential

• A friendly and approachable manner, with good people skills, showing understanding, care and assertiveness when appropriate.
• The ability to communicate clearly and effectively (both verbal and written) with a wide range of individuals.
• The ability to be well-organised and prioritise work.
• A conscientious approach and commitment to working in an adaptable and flexible manner.
• The ability to work calmly and effectively and deal with multiple demands even when busy.
• The ability to cope with occasional exposure to challenging behaviour, distressing circumstances or emotional events.
• The ability to deal with personal information sensitively and respect people's right to confidentiality.
• The ability to work positively as a member of a busy team.
• The ability to give good and regular attendance.

Desirable

• A commitment to support the delivery of the best possible service to a diverse inner-city population.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Better Health MCR

Address

Brooklands Medical Practice

594 Altrincham Road

Manchester

M23 9JH

United Kingdom

Employer's website

https://www.betterhealthmcr.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

RESPONSIBILITIES

To provide a friendly, professional and helpful first point of contact for patients and visitors to the Surgery.

• To deal with patients by telephone, face-to-face, email and through the Practice's online triage system.
• To assist patients with appointments, queries and requests and direct them to the appropriate service, clinician or member of the Practice team.
• To undertake a range of reception and administrative duties to support the smooth and effective running of the Practice.
• To process patient information and administrative work accurately and in accordance with Practice protocols.
• To maintain patient confidentiality and comply with information governance and data protection requirements.
• To work collaboratively with both clinical and administrative colleagues.
• To remain calm, professional, helpful and courteous when dealing with patients, including during challenging or difficult interactions.

TASKS

TELEPHONE

1. To log in to the Practice telephony system and respond to telephone calls as quickly and effectively as possible.
2. To deal with, transfer or escalate calls as appropriate, following Practice protocols.
3. To accept, record and transmit information accurately using EMIS, online triage system, generic email and other Practice computer systems.
4. To assist patients with queries, requests and access to appropriate services.
5. To provide a professional, calm and courteous service, including when dealing with challenging or difficult telephone interactions.
6. To maintain confidentiality when discussing patient information over the telephone.
7. To log out of the telephony system at the end of each working session.

RECEPTION

To receive patients and visitors arriving at the Practice in a welcoming, friendly and professional manner.

1. To assist with patient queries and requests or pass messages to the appropriate person.
2. To confidently navigate patient records using EMIS, Docman and other Practice systems in order to assist with patient queries.
3. To make appointments for patients with the appropriate Practice service using EMIS, where required.
4. To assist patients with the Practice's online triage system, including explaining how to access and use the service and directing patients to the appropriate route where required.
5. To handle queries and requests for information or services and ensure that they are dealt with appropriately or transferred to a GP, healthcare professional, member of staff or outside agency in accordance with Practice protocols.
6. To respond appropriately to patient queries received through generic email and other electronic communication channels, ensuring enquiries are dealt with or passed to the appropriate person.
7. To maintain a professional and courteous approach at all times, including when dealing with challenging situations.

ADMINISTRATION

To undertake general administrative duties required for the smooth running of the Practice.

1. To process repeat prescription requests and deal with prescription-related administrative queries in accordance with Practice protocols.
2. To undertake DOCMAN administration, including receiving, scanning, attaching, coding and filing correspondence accurately into the correct patient's medical record and routing correspondence to the appropriate clinician or team.
3. To process incoming hospital letters, clinic correspondence and other clinical documentation, ensuring that information is accurately recorded and reaches the appropriate clinician or member of the Practice team.
4. To undertake general filing and maintain accurate and appropriately organised patient records.
5. To respond to patient emails and electronic enquiries appropriately and within Practice protocols.
6. To undertake administrative work relating to QOF call and recall lists when required.
7. To assist with deductions from the Practice patient list/records in accordance with Practice procedures and guidance.
8. To assist with administrative backlogs and other Practice administrative work as required.
9. To accurately enter, update and maintain patient information using EMIS, Docman, online triage system and other Practice systems.
10. To ensure that all patient information is handled securely and confidentially and in accordance with Practice policies, information governance requirements and data protection legislation.

GENERAL

To assist as required during periods of staff holiday, sickness, increased workload or other operational requirements.

1. To work collaboratively with clinical and administrative colleagues, supporting one another and contributing positively to the wider Practice team.
2. To undertake any other reasonable duties appropriate to the role as requested by the Practice Manager or Partners.
3. To attend and complete Practice training and develop the knowledge and skills required for the role.
4. Full training will be provided on Practice systems, including EMIS, Docman, online triage system and relevant Practice processes and protocols.
5. To follow all Practice policies, procedures and protocols and raise any concerns with the Practice Manager.
6. To maintain a professional, respectful, helpful and courteous approach towards patients, colleagues and other healthcare professionals.
7. To remain calm and professional when dealing with challenging situations and seek assistance from an appropriate colleague where necessary.
8. To contribute to the Practice's commitment to providing safe, compassionate and high-quality care to patients.
9. To maintain confidentiality at all times and not disclose patient or Practice information except in accordance with Practice procedures and relevant legislation.

Person Specification

Skills and Abilities

Essential

• Confident using IT systems, including Microsoft Office, email and computer-based systems.
• Ability and willingness to learn new IT systems and software as they are introduced.
• Good verbal and written communication skills.
• Ability to communicate clearly and professionally with patients, colleagues and healthcare professionals.
• Good organisational skills and ability to prioritise workload.
• Accurate and methodical approach with good attention to detail.
• Ability to remain calm and professional under pressure.
• Ability to deal appropriately with challenging or difficult situations.
• Ability to follow Practice policies, procedures and protocols.
• Ability to work independently and as part of a team.
• Ability to recognise when assistance is required and seek support appropriately.

Desirable

• Experience using EMIS, Docman and Accurx.
• Experience working with electronic patient records.
• Experience of processing electronic correspondence and online patient requests.
• Knowledge of NHS services and Primary Care processes.

Qualifications

Essential

• Good standard of general education.
• Ability to read, write and communicate clearly.
• Willingness to undertake relevant training and learn new systems and procedures.

Desirable

• Qualification or training in administration, customer service, healthcare or a related area.
• Relevant NHS or Primary Care training.

Experience

Essential

• Experience of working in a customer-facing, administrative or service environment.
• Experience of dealing with members of the public in a professional and courteous manner.
• Experience of using computerised systems as part of a working environment.
• Experience of handling confidential or sensitive information.
• Experience of working in a busy environment and managing multiple tasks.

Desirable

• Previous experience in a Primary Care setting, such as a GP Practice, Primary Care Network or other NHS primary care environment.
• Previous experience working in an NHS or healthcare setting.
• Experience using EMIS, Docman, Accurx or other GP Practice systems.
• Experience processing prescriptions or prescription-related queries.
• Experience processing clinical correspondence, scanning, coding and filing documents.
• Experience using an online consultation or triage system.
• Experience undertaking patient recalls, QOF-related administration or patient list administration.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Forge Close Surgery

Address

Forge Close Surgery

Forge Close

Bromley

BR2 7LL

United Kingdom

Employer's website

https://www.forgeclosesurgery.co.uk (Opens in a new tab)