Job description

Job responsibilities

Reception Duties

• Receiving patients, consulting with members of practice team
• Be able to cover all reception positions as necessary
• Process appointment requests/future appointments from patients by telephone and in person.
• Deal with patient visits/requests
• Registrations of new patients - computer data entry and medical records (have knowledge of practice area)
• Processing blood test requests and generating these for appointments as per GP request

Telephone

• Have working knowledge of telephone/bleep system, during and after hours
• Have a polite, friendly, approachable telephone manner
• Experience dealing with difficult/agitated patients

Other Tasks

• Clear rooms after surgeries
• Ensure building security
• Any other tasks allocated by managers

Person Specification

Qualifications

Essential

• GCSE Grade A to C in English and Mathematics

Skills

Essential

• Excellent communication skills (Written and Oral).
• IT skills.
• Clear, polite telephone manner.
• Time Management and the ability to work to deadlines.
• Problem solving skills.
• Interpersonal skills.

Experience

Essential

• Experience in working within a Customer Service environment.
• Experience of working with the general public.
• Experience of reception work.
• Awareness of Data Protection Act and need for confidentiality of information.
• Excellent verbal and written communication skills with team members, patients, carers, and other healthcare professionals, with the ability to adjust communication style.
• Attention to detail, able to work accurately, identifying errors quickly and easily.

Desirable

• Experience using SystmOne (Primary Care IT System).
• Experience of working within General Practice.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

One Wight Health Ltd

Address

Argyll House Surgery

78 WEST STREET

Ryde

Isle of Wight

PO33 2QG

United Kingdom

Employer's website

https://onewighthealth.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Multi-Disciplinary Teams

• Overall responsibility for arranging the daily PCN led MDT meetings and the smooth running of integrated care within the team setting. A key role of the Care Coordinator is to ensure that all new referrals are identified, and information circulated to team members in advance of the meeting.
• Take notes of MDT meetings and disseminate; chase progress against actions identified in these meetings and ensure follow up where necessary.
• Manage reporting required and associated within the NHSE DES specifications for required services.

Patient Identification.Utilise population health intelligence to proactively identify and work with a cohort of patients to deliver personalised care

• Receive and collate information from transfers of care (including hospital admissions and discharges) plus out of hours calls and present this information to the MDT as required.
• Liaise with service providers and clinicians to identify frequent flyers, and new service users utilising risk stratification tools provided and present this information to the daily MDT meetings.
• Support the completion of new referrals by checking criteria, and where criteria have been met, direct referral to the MDT.
• Signpost team members, service users and carers to relevant services.

Direct patient facing work

• Support with the administration and patient management of the Community Investigation Hub, which provides a number of medical services for our patients within our neighbourhood.
• Manage a caseload of patients identified through the MDT or practice.
• Support patients to utilise decision aids in preparation for a shared decision-making conversation.
• Holistically bring together all of a persons identified care and support needs and explore options to meet these within a single personalised care and support plan (PCSP), in line with PCSP best practice, based on what matters to the person.
• Help people to manage their needs through answering queries, making and managing appointments, and ensuring that people have good quality written or verbal information to help them make choices about their care.
• Support people to take up training and employment, and to access appropriate benefits where eligible.
• Support people to understand their level of knowledge, skills and confidence (their Activation level) when engaging with their health and well-being, including through the use of the Patient Activation Measure.
• Assist people to access self-management education courses, peer support or interventions that support them in their health and well-being and increase their activation level.
• Explore and assist people to access personal health budgets where appropriate.
• Refer or liaise with the Health Coaches and Village Agents as appropriate.

Communication and collaborative working relationships

• Demonstrate ability to work as a member of a team.
• Can recognise personal limitations and refer to more appropriate colleague(s) when necessary.
• Actively work toward developing and maintaining effective working relationships both within and outside the PCN or group of PCNs.
• Liaises with other stakeholders as needed for the collective benefit of patients including but not limited to Patients GP, Nurses, other practice staff and other healthcare professionals including pharmacists and pharmacy technicians from provider and commissioning organisations.
• Work with service users, PCN practices and partners e.g., Care Homes to ensure new referrals are logged and allocated.
• Develop excellent working relationships with all partners, wider service networks including the voluntary sector, GP practices, adult social care, hospitals, community pharmacists and other members of the MDT.
• Act as a point of contact for residents, families, carers and professionals who visit the care home, such as MDT members and in-reach specialists.
• Meet regularly with the clinical lead and review case load and MDT function.
• Keep the MDT and OHP organisation abreast of good news stories.
• Provide background information about individuals for the daily MDT meetings.
• Communicate effectively with service users and their families/carers, and provide coordination across health and care services working closely with social prescribing link workers, health and well-being coaches, and other primary care professionals.
• Manage and prioritise workload on a daily basis and deal with the competing demands of the MDT.

Other responsibilities

• To act at all times in an anti-discriminatory manner.
• To be able to plan and respond to workload according to operational priorities.
• To support the delivery of these functions across wider locality areas where necessary.
• To undertake any training required to maintain competency including mandatory training.
• To contribute to, and work within a safe working environment.
• The Care Coordinator must at all times carry out duties and responsibilities with due regard to the GP Practices equal opportunity policies and procedures.
• The Care Coordinator is expected to take responsibility for self-development on a continuous basis, undertaking on-the-job training as required.
• The Care Coordinator must be aware of individual responsibilities under the Health and Safety at Work Act, and identify and report as necessary any untoward accident, incident or potentially hazardous environment.

Patient Care

• Communicate effectively and sensitively and use language appropriate to a patient and carer/relatives condition and level of understanding.
• Effectively use all methods of communication and be aware of and manage barriers to communication.
• Effectively recognise and manage challenging behaviours, carers and or relatives
• Provide information to patients, their carers and/or relatives on behalf of the team.
• The PCN will ensure the PCNs Care Coordinator can discuss patient related concerns and be supported to follow appropriate safeguarding procedures (e.g., abuse, domestic violence and support with mental health) with a relevant GP.

Supporting Care Delivery

• Be the point of liaison for service users and interface with all health and social care professionals, including keeping everyone informed and updated.
• Follow through actions identified by the MDT including arranging tests, referrals, signposting, etc.
• Follow through with service users and others involved to ensure all services and care arrangements are in place.

Autonomy/Scope within Role

• The post holder will be required to work within clearly defined organisational protocols, policies and procedures.

Key Relationships

Key Working Relationships Internal

• Clinical Lead for the MDT.
• GPs and General practice teams within the PCN.
• PCN Care Coordinator Team Leader.
• PCN Manager.
• MDT members including but not exhaustive: Clinical Pharmacists, technicians, District Nurses, LARCH Team, OPMH, IRT, Adult Social Care, Paramedics, Social Prescribing Link Workers, Village Agents.

Key Working Relationships External

• GPs from neighbouring PCNs.
• Service providers.
• Social care.
• Voluntary services.
• Patients/service users.
• Carers/relatives.

Health and Safety/Risk Management

• The post-holder must comply at all times with the organisation and Practices Health and Safety policies, in particular by following agreed safe working procedures and reporting incidents using the organisations Incident Reporting System.
• The post-holder will comply with the Data Protection Act (1984), The General Data Protection Regulations (2018) and the Access to Health Records Act (1990).
• The post-holder will comply with all necessary training requirements relevant to the role as identified by the organisation; in particular the post holder must complete the specified care coordinator training delivered by the Personalised Care Institute.

Equality and Diversity

• The post-holder must co-operate with all policies and procedures designed to ensure equality of employment. Co-workers, patients and visitors must be treated equally irrespective of gender, ethnic origin, age, disability, sexual orientation, religion etc.

Respect for Patient Confidentiality

• The post-holder should always respect patient confidentiality and not divulge patient information unless sanctioned by the requirements of the role.

Special Working Conditions

• The post-holder is required to travel independently between practice sites (where applicable), and to attend meetings etc. hosted by other agencies.

Person Specification

Qualifications

Essential

• GCSEs/Diploma/ HNC level (or relevant experience).
• Ongoing internal and external training to keep up to date with changes/ developments.

Desirable

• NVQ Level 3 Business Administration (or relevant experience).

Experience

Essential

• A minimum of two years Primary Care experience working with health professionals within administration or reception roles.
• Experience of EMIS Web and other clinical systems such as AccuRX and C the Signs.
• IT literate, including ability to use all Microsoft platforms (Outlook, Word, Excel, Teams, Powerpoint etc).
• Able to demonstrate a clear understanding of working with confidential information and an understanding of service user confidentiality.
• Able to work as part of a team.
• Excellent organisational and administration skills
• Working in a multi-disciplinary setting where influence and negotiation is required.
• Knowledge/familiarity with medical terminology.
• Working in a busy and demanding environment whilst delivering in a timely manner.
• Understanding of current issues facing the NHS.

Desirable

• Understanding and experience of TeamNet.
• Able to use NHS Choices website effectively.
• Understanding of health and social care processes.

Values, Drivers and Motivators

Essential

• Willingness to undergo further training or development.
• Requires a flexible approach, and a highly motivated post holder. The role may need to be reviewed and developed in the future in line with changing priorities.
• Access to and ability to use transport as travel between sites across the county will be required for meetings and training.
• Willingness to undergo further training and development as the job develops.

Aptitude and Personal Qualities

Essential

• Professional attitude and assertive approach.
• Committed to development.
• Conscientious, hardworking and self- motivated to work with minimal supervision.
• Creative and tenacious in finding solutions to difficult problems.
• Ability to work with information, clinicians, social workers and managers.
• Ability to meet deadlines and work under pressure.
• Ability to engage and sustain relationships with all professionals, other organisations and service-users.
• Approachable and flexible.
• Honest and reliable.
• Enthusiastic.
• Sensitive to patients needs.
• Adaptable to change.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

North Sedgemoor PCN

Address

Axbridge & Wedmore Medical Practice

The Surgery, Houlgate Way,

Axbridge,

Somerset

BS26 2BJ

United Kingdom

Job description

Job responsibilities

Job Responsibilities:

Dispense medicines and appliances following standard operating procedures. Whenever there is doubt about the appropriateness of the item, or about the dose or labelling instructions to check with a GP.

Endorse prescriptions in accordance with NHS Prescription Services requirements.

Keep up-to-date with new drugs / medicines and changes in legislation.

Complete significant event forms and ensure colleagues complete significant event forms correctly and in a timely manner.

Liaise with patients, providing advice and guidance as required to promote compliance.

Promptly forward all invoices and dispensary related correspondence to the practice manager according to practice protocol.

Take prompt action in response to any drug alert bulletins that may be received from time to time.

Answer the telephone promptly and deal with prescription requests.

Issue prepared prescriptions.

Process prescription requests.

Operate efficient stock control appropriate to the needs of the dispensary with the objective of ensuring continuity of supply for patients and minimising wastage.

Ensure that drugs are received and stored in an appropriate manner in accordance with the manufacturers instructions.

Ensure that refrigerated items are stored at the appropriate temperature and maintaining the temperature control record/logbook.

Clean work surfaces and shelving on a regular basis and ensuring that all dispensary equipment is kept clean and kept in good working order.

Maintain full and accurate records of all dispensing transactions.

Keep records of prescriptions sent to community pharmacies where required.

Check for and process email (online) prescription requests.

Collect all due prescription charges and ensure that the patient declaration on the reverse of the FP10 is dully filled in and signed by the patient or their representative.

Receive monies on behalf of the Practice and keep a record of all the financial transactions.

Provide an efficient and caring home delivery service to patients where requested.

Maintain full and accurate computerised records for all dispensing transactions.

Person Specification

Qualifications

Essential

• NVQ Level 2 in Dispensing (or equivalent)
• Good numeracy and literacy skills.
• Strong organisational skills and attention to detail.

Desirable

• NVQ level 3 in dispensing (or equivalent)

Experience

Essential

• Experience in a dispensary, pharmacy, or healthcare environment.
• Experience handling confidential patient information.

Desirable

• Experience of working in a primary care environment
• Previous experience in a GP practice dispensary.

Requirements

Essential

• You must hold a full driving licence, with access to a vehicle.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Mowbray House Surgery

Address

Mowbray House Surgery

Malpas Road

Northallerton

North Yorkshire

DL7 8FW

United Kingdom

Employer's website

http://mowbraygroupsurgeries.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job Responsibilities:

Dispense medicines and appliances following standard operating procedures. Whenever there is doubt about the appropriateness of the item, or about the dose or labelling instructions to check with a GP.

Endorse prescriptions in accordance with NHS Prescription Services requirements.

Keep up-to-date with new drugs / medicines and changes in legislation.

Complete significant event forms and ensure colleagues complete significant event forms correctly and in a timely manner.

Liaise with patients, providing advice and guidance as required to promote compliance.

Promptly forward all invoices and dispensary related correspondence to the practice manager according to practice protocol.

Take prompt action in response to any drug alert bulletins that may be received from time to time.

Answer the telephone promptly and deal with prescription requests.

Issue prepared prescriptions.

Process prescription requests.

Operate efficient stock control appropriate to the needs of the dispensary with the objective of ensuring continuity of supply for patients and minimising wastage.

Ensure that drugs are received and stored in an appropriate manner in accordance with the manufacturers instructions.

Ensure that refrigerated items are stored at the appropriate temperature and maintaining the temperature control record/logbook.

Clean work surfaces and shelving on a regular basis and ensuring that all dispensary equipment is kept clean and kept in good working order.

Maintain full and accurate records of all dispensing transactions.

Keep records of prescriptions sent to community pharmacies where required.

Check for and process email (online) prescription requests.

Collect all due prescription charges and ensure that the patient declaration on the reverse of the FP10 is dully filled in and signed by the patient or their representative.

Receive monies on behalf of the Practice and keep a record of all the financial transactions.

Provide an efficient and caring home delivery service to patients where requested.

Maintain full and accurate computerised records for all dispensing transactions.

Person Specification

Qualifications

Essential

• NVQ Level 2 in Dispensing (or equivalent)
• Good numeracy and literacy skills.
• Strong organisational skills and attention to detail.

Desirable

• NVQ level 3 in dispensing (or equivalent)

Experience

Essential

• Experience in a dispensary, pharmacy, or healthcare environment.
• Experience handling confidential patient information.

Desirable

• Experience of working in a primary care environment
• Previous experience in a GP practice dispensary.

Requirements

Essential

• You must hold a full driving licence, with access to a vehicle.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Mowbray House Surgery

Address

Mowbray House Surgery

Malpas Road

Northallerton

North Yorkshire

DL7 8FW

United Kingdom

Employer's website

http://mowbraygroupsurgeries.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

The post-holder will manage a caseload and deal with a wide range of health needs in a primary care setting, ensuring the highest standards of care for all registered and temporary patients.

Clinical responsibilities:

• In accordance with the practice timetable, as agreed, the post-holder will make themselves available to undertake a variety of duties, including surgery consultations, telephone consultations and queries.
• Making professional, autonomous decisions in relation to presenting problems, whether self-referred or referred from other health care workers within the organisation
• Assessing the health care needs of patients with undifferentiated and undiagnosed problems
• Screening patients for disease risk factors and early signs of illness
• Developing care plans for health in consultation with patients and in line with current practice disease management protocols
• Providing counselling and health education
• Admitting or discharging patients to and from the caseload and referring to other care providers as appropriate
• Recording clear and contemporaneous consultation notes to agreed standards
• Collecting data for audit purposes
• Compiling and issuing computer-generated acute and repeat prescriptions (avoiding hand-written prescriptions whenever possible)
• Prescribing in accordance with the practice prescribing formulary (or generically) whenever this is clinically appropriate

Other responsibilities within the organisation:

• Awareness of and compliance with all relevant practice policies/guidelines, e.g. prescribing, confidentiality, data protection, health and safety
• Contributing to the development of computer-based patient records
• Contributing to the summarising of patient records and read-coding patient data

Confidentiality:

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
• In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & safety:

The post-holder will implement and lead on a full range of promotion and management of their own and others health and safety and infection control as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control policy and published procedures. This will include (but will not be limited to):

• Using personal security systems within the workplace according to practice guidelines
• Awareness of national standards of infection control and cleanliness and regulatory / contractual / professional requirements, and good practice guidelines
• Providing advice on the correct and safe management of the specimens process, including collection, labelling, handling, use of correct and clean containers, storage and transport arrangements
• Correct personal use of Personal Protective Equipment (PPE) and ensuring correct use of PPE by others, advising on appropriate circumstances for use by clinicians, staff and patients.
• Management of the full range of infection control procedures in both routine and extraordinary circumstances (e.g. pandemic or individual infectious circumstances)
• Hand hygiene standards for self and others
• Managing directly all incidents of accidental exposure
• Management and advice relating to infection control and clinically based patient care protocols, and implementation of those protocols across the practice
• Active observation of current working practices across the practice in relation to infection control, cleanliness and related activities, ensuring that procedures are followed and weaknesses/training needs are identified, escalating issues as appropriate to the responsible person
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks across clinical and patient process
• Monitoring practice facilities and equipment in relation to infection control, ensuring that proper use is made of hand-cleansing facilities, wipes etc., and that these are sufficient to ensure a good clinical working environment. Lack of facilities to be escalated as appropriate to the responsible manager
• Safe management of sharps use, storage and disposal
• Maintenance of own clean working environment
• Using appropriate infection control procedures, maintaining work areas in a tidy, clean and sterile and safe way, free from hazards. Initiation of remedial / corrective action where needed or escalation to responsible management
• Actively identifying, reporting, and correcting health and safety hazards and infection hazards immediately when recognised
• Keeping own work areas and general/patient areas generally clean, sterile, identifying issues and hazards/risks in relation to other work areas within the business, and assuming responsibility in the maintenance of general standards of cleanliness across the business in consultation (where appropriate) with responsible managers
• Correct waste and instrument management, including handling, segregation, and container use
• Maintenance of sterile environments
• Demonstrate due regard for safeguarding and promoting the welfare of children.

Equality and diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights

Quality:

The post-holder will strive to maintain quality within the practice, and will:

• Alert other team members to issues of quality and risk
• Assess own performance and take accountability for own actions, either directly or under supervision
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
• Work effectively with individuals in other agencies to meet patients needs
• Effectively manage own time, workload and resources.

Communication:

The post-holder should recognise the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members
• Communicate effectively with patients and carers
• Recognise peoples needs for alternative methods of communication and respond accordingly.

Contribution to the implementation of services:

The post-holder will:

• Apply practice policies, standards and guidance
• Discuss with other members of the team how the policies, standards and guidelines will affect own work

Person Specification

Qualifications

Essential

• Medical Degree - Primary medical qualification (e.g. MBBS, MBChB) recognised by the General Medical Council (GMC). GMC Registration - Full and unrestricted registration with the GMC, including a licence to practise. NHS Performer List - Inclusion on the England (or relevant UK nations) Medical Performers List. MRCGP Qualification - Successful completion of MRCGP (Membership of the Royal College of General Practitioners) or equivalent for CCT (Certificate of Completion of Training) in General Practice.

Desirable

• Diplomas or certificates in areas such as: - DRCOG (Diploma of the Royal College of Obstetricians and Gynaecologists) - DFSRH (Diploma of the Faculty of Sexual and Reproductive Healthcare) - Diploma in Dermatology, Minor Surgery, Mental Health, etc.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

City Way Medical Practice

Address

65 – 67 City Way

Rochester

ME1 2AY

United Kingdom

Employer's website

https://www.citywaymedicalpractice.co.uk (Opens in a new tab)

Job description

Job responsibilities

JOB DESCRIPTION

Job title:General Practitioner

Reporting to: The Partners (clinically)

The Business Manager (administratively)

Job Summary

The post-holder will provide general medical services managing a caseload and deal with a wide range of health needs in a primary care setting, ensuring the highest standards of care for all registered and temporary patients

Clinical Responsibilities

In accordance with the practice timetable, as agreed, the post-holder will make themselves available to undertake a variety of duties including surgery consultations, telephone consultations and queries, visiting patients at home, checking and signing repeat prescriptions, and dealing with online requests, queries, paperwork and correspondence in a timely fashion.

• Making professional, autonomous decisions in relation to presenting problems, whether self-referred or referred from other health care workers within the organisation.
• Assessing the health care needs of patients with undifferentiated and undiagnosed problems.
• Screening patients for disease risk factors and early signs of illness, helping the practice maximise its QOF points and deliver enhanced services in line with the service level agreements.
• Ensuring that health data and full consultation records are entered on to the practice computer system accurately and contemporaneously.
• Using the computerised templates as an accurate means of recording health data in relation to individual patients.
• In consultation with patients and in line with current practice disease management guidelines, developing care plans for health.
• Support the work of the practice in any new initiatives introduced by the current CCG or its successors.
• Compiling and issuing computer generated acute and repeat prescriptions (avoiding hand-written prescriptions whenever possible).
• Prescribing in accordance with the practice policy of shared prescribing and generic prescribing.
• In general the post-holder will be expected to undertake all the normal duties and responsibilities associated with a GP working within primary care.

Other Responsibilities within the Organisation

• Awareness of, and compliance with, all relevant practice policies and guidelines, e.g., prescribing, confidentiality, data protection, health and safety.
• A commitment to life-long learning and audit to ensure evidence-based best practice.
• Contributing to evaluation/audit and clinical standard setting within the organisation.
• Contributing to the development of computer-based patient records.
• Attending training and events organised by the practice or other agencies, where appropriate.
• Contributing to the success of the practice in achieving its targets within the GMS contract (QOF, Enhanced Services, etc.).

Confidentiality

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.

Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health and Safety

The post-holder will assist in promoting and maintaining their own and others health and safety and security as defined in the practice Health and Safety Policy, to include:

• Using personal security systems within the workplace according to practice guidelines.
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.
• Making effective use of training to update knowledge and skills.
• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.
• Reporting potential risks identified.

Equality and Diversity

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and polices, and current legislation.
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.
• Behaving in a manner which is welcoming to and of the individual, is non-judgemental and respects their circumstances, feelings, priorities and rights.

Personal/Professional Development

In addition to maintaining continued education through attendance at any courses and/or study days necessary to ensure that professional development requirements for appraisal and accreditation are met, the post-holder will participate in any relevant training programmes.

Quality

The post-holder will strive to maintain quality within the practice and will:

• Alert other team members to issues of quality and risk
• Assess own performance and take accountability for own actions, either directly or under supervision.
• Contribute to significant event analysis as appropriate within the practice team
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
• Work effectively with individuals in other agencies to meet patients needs
• Effectively manage own time, workload and resources
• Address complaints in accordance with the practice complaints procedure

Communication

The post-holder should recognise the importance of effective communication within the team and strive to:

• Communicate effectively with other team members
• Communicate effectively with patients and carers
• Recognise peoples needs for alternative methods of communication and respond accordingly
• Attend meetings of the Primary Health Care team, management meetings as appropriate and any additional meetings that are deemed necessary by the partners.

Contribution to the Implementation of Services

The post-holder will:

• Apply practice policies, standards and guidance
• Discuss with other members of the team how the policies, standards and guidelines will affect own work
• Participate in audit where appropriate

Person Specification

Qualifications

Essential

• Qualified GP, MBBS or equivalent medical degree
• MRCGP
• Full GMC Registration
• National Performers List registration
• Eligibility to practice in the UK independently

Desirable

• Experience of continued professional development
• Experience of QOF and clinical audit
• Experience of medicines management
• General understanding of the GMS contract
• Experience of clinical supervision and teaching

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Sunbury Health Centre Group Practice

Address

Sunbury Health Centre Group Practice

Green Street

Sunbury-on-thames

Middlesex

TW16 6RH

United Kingdom

Employer's website

https://sunburyhealthcentre.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

The following are the core responsibilities of the Care Coordinator. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

a. Assist with EMIS web clinics and coordinate rotas

b. Coordinate recall process for long term conditions and reviews

c. Deal with SAR requests and action appropriately within GDPR law

d. Assist with prescription queries and cover the prescribing clerk role.

e. Triage admin, dealing with actions requested by GPs following triage forms completed

f. Distributing labs and prescriptions to GPs

g. Raising referrals via the NHS e-referral system and emails

h. Results admin and chasing results by liaising with hospitals

i. Dealing with medical report requests

j. Answer incoming phone calls, transferring calls or dealing with the callers requests appropriately

k. Welcome patients and visitors to the organisation, directing requests appropriately

l. Always maintain a clean, tidy, effective working area

m. Support all clinical staff with general administrative tasks as requested

In addition to the primary responsibilities, the Care Coordinator may be requested to:

a. Partake in audit as directed by the audit lead

b. Support reception staff, providing cover during staff absences

c. Book appointments

d. Complete opening and closing procedures in accordance with the duty rota

e. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels

Person Specification

Experience

Essential

• Experience of working with general public
• Experience of healthcare administrative duties
• Experience in coordinating rotas
• Strong IT skills

Desirable

• Experience of working in a GP practice
• Experience in EMIS web
• Flexible to provide cover to reception when needed

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Chingford Medical Practice

Address

109 York Road

Chingford

London

E4 8LF

United Kingdom

Employer's website

https://www.chingfordmedicalpractice.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

For a more detailed job description, main responsibilities, and Person Specification, please refer to the job description document attached to this vacancy.

Person Specification

Knowledge and Experience

Desirable

• Previous experience in a healthcare or public setting
• Previous NHS experience
• Clerical/administration experience including filing and/or reception

Qualifications and Training

Essential

• Educated to GCSE, grade C or above (or equivalent) in English Language and Maths

Skills and Abilities

Essential

• Excellent/professional telephone manner
• Flexible approach to duties
• Able to work under pressure and meet deadlines while maintaining a high level of accuracy
• Proven good organisational skills
• Good IT skills including Microsoft packages
• Confidence to handle difficult conversations with patients, relatives and carers
• Attention to detail
• Ability to work effectively in a busy team, adjust to change and motivate each other
• Ability to work independently and as part of a team

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Bristol NHS Foundation Trust

Address

Myrtle Road

Bristol

BS2 8EL

United Kingdom

Employer's website

https://www.uhbw.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Working independently and alongside GPs to identify appropriate care plans and treatment methods for patients through face to face appointments, telephone consultations and home visits

Using clinical nursing practice at an advanced level to deliver quality care and advice to patients and demonstrate an in-depth knowledge of the options for achieving control of symptoms and assessing the health needs of patients with undifferentiated and undiagnosed problems.The post holder will liaise with the care home to carry out a weekly ward round.

Prescribe medication appropriate to patient needs or refer the patient to a community pharmacy who will provide designated minor aliment services and prescription advice

Provide leadership to the Practice Nurse and HCA. Support the nurse lead.

Supporting the practice and PCN delivery of the Covid response / Vaccine delivery

Acting on Path Lab results /investigation report and hospital correspondences.

Administrative and Medication tasks

Please see documents attached for full details on the role. It is essential that the candidate has a track record of working as an Advanced Nurse Practitioner in a GP Practice or in other GP Primary Care Services.

The benefits include:

-Access to the NHS Pension

-6 weeks annual leave plus bank holidays

-Wider development through the Federation and Primary Care Training Hub

-Occupational Health Support and eye care scheme

-Paid time to undertake mandatory training and induction

-Access to Employment law support and qualified HR

Person Specification

Qualifications

Essential

• Fully Qualified ANP
• Meet the RCN standards ANP
• Be educated to Masters level (180 level 7 points (Scottish equivalent of level 11)
• Active clean NMC registration
• Enhanced Disclosure Barring Service (DBS) check
• Independent Prescriber
• Mandatory training completed

Desirable

• Willingness to develop and work towards further advancement
• Interest in specialties / working towards a qualification
• Mentorship qualification

Experience

Essential

• Experience of working within a General Practice
• Setting an example of professional standards to non-clinical staff
• Practice within the RCN 4 pillars
• Advanced clinical practice
• Leadership
• Facilitation of education and learning
• Evidence research and development.
• Meet revalidation requirements
• Demonstrate autonomous evidence:
• Having the freedom and authority to act autonomously and independently
• Being innovative, highly skilled at assessing and managing risk and consciously competent
• Have the responsibility for decisions made and actions taken
• Being holistic practitioners, able to address nursing as well as medical needs
• Having the ability to see the whole person, fuse biomedical science with the art of caring, providing health promotion advice, counselling, assessment, diagnosis, referral, treatment and discharge.
• Management of Long Term Conditions
• Primary prevention & screening services
• Delivery of Clinical Governance and Audit
• Able to listen carefully in order to understand the needs of others.
• Demonstrable ability to deliver a high standard of customer service and quality

Desirable

• Previous experience of TPP Systmone clinical system
• Providing leadership and mentorship to other members of the nursing team
• Involvement in new working practices including change management skills
• Ability to use MS Office and Outlook or equivalent effectively
• Experience of supporting and facilitating individual and team development
• Able to express information in a clear, concise and understandable way, both verbally and in writing.
• Working knowledge and practical experience of working in an environment of uncertainty and continual change.

Skills and Abilities

Essential

• Flexibility to work outside of core office hours
• Maintains confidentiality at all times
• Full UK driving licence
• Detailed knowledge and significant experience in promoting the wider public good in all actions and to act in a morally, legally and socially appropriate manner at all times. Challenges unacceptable behaviour
• An understanding of and commitment to equality of opportunity and good working relationships.

Desirable

• A passion to deliver improvements that benefit both our staff and our patients
• Able to feel comfortable making decisions and setting direction without having the full picture and re-focus as details emerge. Can apply knowledge and techniques to reduce ambiguity

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

ELM Alliance LTD

Address

West Dyke Road

Redcar

Cleveland

TS10 4NW

United Kingdom

Employer's website

https://www.elmalliance.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Duties and Responsibilities

Administration

• To have a thorough knowledge of all Practice procedures.
• To work in accordance with written protocols.
• Filing post in medical records
• Scan, copy and securely transmit documentation as required.
• Ensure courier takes all documentation and samples at the appropriate time
• Open and distribute incoming mail
• Docman Workflow Management
• Process incoming clinical correspondence through Docman workflow in accordance with Practice procedures and within agreed timescales.
• Support the registration of new patients and the deduction or transfer of patient records in accordance with Practice procedures.
• Assist patients with NHS App and online services registration and access.
• Support the management of subject access requests and medical records requests in accordance with Practice policies and relevant information governance requirements.
• Maintain accurate electronic records, searches, registers and databases.
• Ensure administrative tasks are completed accurately and within agreed timescales.
• Assist with maintaining accurate Practice website content and patient information resources.

Reception

• Ensure an effective and efficient reception service is provided to patients and other visitors to the Practice.
• Deal with general enquiries, explain procedures and arrange new and follow-up appointments.
• Issue completed repeat prescriptions in accordance with Practice procedures, checking the patients name, address and identity as appropriate.
• Provide cover across all reception positions as required.
• Prepare lists and notes for all surgeries and clinics held, ensuring completion of all associated paperwork
• Promote and support digital patient access services, including online consultations, NHS App services and online appointment booking.
• Signpost patients appropriately to the most suitable clinician, service or source of support in accordance with Practice procedures.
• Escalate urgent patient concerns promptly in line with Practice protocols.

Appointments

• Process requests for same-day and future appointments from patients by telephone and in person.
• Enter requests for home visits into the spreadsheet, ensuring careful recording of all relevant details and where necessary refer to Duty Doctor

Telephone

• Receive and make telephone calls as required. Transfer calls and take messages, ensuring that details are accurate and delivered promptly to the appropriate person.
• Have working knowledge of telephone/bleep system, during and after hours.

Other Tasks

• Open up premises at the start of the day when first to arrive and make all the necessary preparations to receive patients
• Ensure all Health & Safety checks are undertaken within the desired timescales as indicated in the Practices Health & Safety Policy
• When last to leave at the end of the day, ensure that the surgery is totally secured, internal lights are off, all electrical equipment has been turned off.
• Comply with Practice security procedures relating to opening and closing the premises

Confidentiality

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
• In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.
• The post holder will undertake mandatory Information Governance training and apply confidentiality and data security principles in all aspects of their work.
• The post holder must ensure that patient, staff and Practice information is handled securely, appropriately and confidentially at all times.
• The post holder will comply with the UK General Data Protection Regulation (UK GDPR), Data Protection Act 2018, NHS Information Governance requirements and all Practice policies relating to data protection, information security and records management.

Health & safety

The post-holder will implement and lead on the full range of promotion and management of their own and others health, safety and security as defined in the practice Health & Safety policy, the practice Health & Safety manual, and the practice Infection Control policy and published procedures. This will include (but will not be limited to):

• Ensuring job holders across the practice adhere to their individual responsibilities for infection control and health and safety, using a system of observation, audit and check, hazard identification, questioning, reporting and risk management.
• Maintaining an up-to-date knowledge of health and safety and infection control statutory and best practice guidelines and ensure implementation of these across the business.
• Using personal security systems within the workplace according to practice guidelines.
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks across the business.
• Making effective use of training to update knowledge and skills and initiate and manage the training of others.
• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards, and initiation of remedial / corrective action where needed.
• Actively identifying, reporting, and correction of health and safety hazards and infection hazards immediately when recognised.
• Keeping own work areas and general / patient areas generally clean, identifying issues and hazards / risks in relation to other work areas within the business, and assuming responsibility in the maintenance of general standards of cleanliness across the business in consultation (where appropriate) with other sector managers.
• Undertaking periodic infection control training (minimum annually).
• Routine management of own team / team areas, and maintenance of workspace standards.
• Demonstrate due regard for safeguarding and promoting the welfare of children.

Equality and diversity

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation.
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.
• Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
• Personal/Professional development:
• The post-holder will participate in any training programme implemented by the practice as part of this employment, with such training to include:
• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Quality

The post-holder will strive to maintain quality within the practice, and will:

• Alert other team members to issues of quality and risk.
• Assess own performance and take accountability for own actions, either directly or under supervision.
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.
• Work effectively with individuals in other agencies to meet patients needs.
• Effectively manage own time, workload and resources.

Communication

The post holder will recognise the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members.
• Communicate effectively with patients and carers.
• Recognise peoples needs for alternative methods of communication and respond accordingly.

Contribution to the implementation of services

The post-holder will

• Apply practice policies, standards and guidance.
• Discuss with other members of the team how the policies, standards and guidelines will affect own work.
• Participate in audit where appropriate.

Person Specification

Qualifications

Essential

• GCSE grade A to C in English and Maths
• Evidence of ongoing learning
• Demonstrable commitment to professional and personal development
• Team working
• Meeting deadlines
• Experience of working in a patient-facing or customer service environment.
• Experience of working with confidential or sensitive information.
• Experience of managing competing priorities and deadlines.
• Excellent time management and organisational skills
• Excellent interpersonal skills and team working.
• Excellent verbal and written communication skills.
• IT skills-proficiency in Microsoft word, Excel and outlook.
• Ability to multitask.
• Strong customer service skills and the ability to deal sensitively with patients and carers.
• Ability to work effectively under pressure while maintaining accuracy and professionalism.
• Ability to maintain confidentiality and appropriate professional boundaries.
• Ability to work independently and as part of a multidisciplinary team.
• Kind, compassionate and committed to improving patient care.
• Professional, approachable and willing to go the extra mile.
• Flexible, adaptable and resourceful.
• Accurate, organised and able to use sound judgement and common sense.
• Reliable, accountable and resilient under pressure.
• Committed to teamwork, continuous improvement and ongoing learning.

Desirable

• Minimum of 1 year experience in General Practice
• Experience of EMIS Web Docman
• Experience of QOF call and recall processes.
• Knowledge of NHS primary care services.
• Understanding of safeguarding responsibilities.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Clifton Rise Family Practice

Address

Suite-2 Waldron Health Centre

Amersham Vale

London

SE14 6LD

United Kingdom

Employer's website

https://www.cliftonrisefamilypractice.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Balmoral Surgery

Role: Paramedic General Practice

Reports to: GP Partner

Hours: 24 hours per week Contract: Fixed term maternity cover Salary: Depending on experience

Job Summary

The Paramedic will work as part of the multidisciplinary team (MDT) within Balmoral Surgery to provide high quality, patient centred care, primarily for onsite urgent/same day presentations, with a small number of home visits as agreed.

The post holder will:

See and manage appropriate same day / urgent cases on site, within an agreed scope of practice and under GP supervision.

Undertake a limited number of home visits for suitable patients, as agreed in the rota.

Support GPs by safely managing appropriate cases, while escalating undifferentiated, complex or high risk presentations to a GP.

Overall clinical responsibility for patients remains with the GP partners.

Key Responsibilities

Clinical

Within an agreed and regularly reviewed scope of practice, and with access to a named GP supervisor, the Paramedic will:

Provide onsite same day / urgent care for appropriate presentations, following practice protocols and escalation pathways.

Undertake face to face, telephone and video consultations for:

Minor illness and injuries

Selected long term condition reviews, where agreed and within competence.

Perform comprehensive clinical assessments , including history, examination and observations.

Formulate working diagnoses and management plans for conditions within competence, using evidence based guidelines and practice protocols.

Provide home visits for suitable patients (e.g. acute but stable presentations, followup of known patients) as agreed in the practice rota, ensuring:

Clear pre visit briefing where needed

Timely documentation on return to the practice

Escalation to a GP if concerns arise.

Implement management plans including:

Self care advice and safety netting

Use of practice protocols and patient information

Arranging appropriate followup or GP review.

Recognise red flags and clinical risk , and promptly escalate to a GP when:

Presentations are undifferentiated or complex

There is diagnostic uncertainty

The patient is clinically unstable or deteriorating.

Request and interpret basic investigations within agreed scope (e.g. simple blood tests, urinalysis, ECG recording, basic observations), and escalate abnormal results to a GP.

Make referrals to community and social care services in agreement with a supervising GP and within local pathways.

If the post holder is an independent prescriber (or becomes one), prescribing activity must be explicitly agreed, supervised and audited by the GP partners, and remain within their competence and practice governance requirements.

Non Clinical / Administrative

Document all patient contacts and clinical decisions contemporaneously in the clinical record.

Manage clinical administration related to their caseload, such as:

Coding and summarising relevant information

Actioning agreed test results within scope

Drafting referrals for GP review and sign off where required.

Participate in clinical audit, quality improvement and service development projects relevant to urgent care and home visiting.

Contribute to practice meetings , including MDT meetings, clinical governance and significant event reviews, as appropriate.

Support health promotion and prevention initiatives (e.g. lifestyle advice, vaccination campaigns) within competence.

Professional and Governance

Work at all times within HCPC standards of conduct, performance and ethics, and within the scope of practice defined by the practice.

Maintain professional registration with the HCPC and comply with all revalidation and CPD requirements.

Participate in regular clinical supervision with a named GP supervisor.

Engage in an annual appraisal and agree a personal development plan aligned with practice priorities.

Adhere to all practice policies , including:

Safeguarding (adults and children)

Infection prevention and control

Information governance and confidentiality

Health and safety and incident reporting.

Supervision and Support

The Paramedic will have a named GP clinical supervisor responsible for day to day clinical support and oversight.

The post holder will have:

Regular scheduled supervision sessions

On the day access to a GP for advice and escalation

Opportunities to discuss complex cases and learning needs.

The GP partners retain ultimate responsibility for clinical governance and for ensuring that the Paramedics scope of practice is safe, clearly defined and regularly reviewed.

Person Specification

Essential Qualifications

Degree / Diploma in Paramedicine or equivalent.

HCPC registration as a Paramedic.

Completion of the two year Consolidation of Learning period as a newly qualified paramedic.

At least three years experience as a Band 6 (or equivalent) paramedic.

Evidence of ongoing CPD relevant to urgent and primary care.

Desirable Qualifications

Masters level modules or equivalent in advanced clinical practice / paramedic practice.

Non medical prescribing qualification (V300), if prescribing is to be part of the role and supported by the practice.

Additional training in minor illness, frailty, long term conditions or palliative care.

Essential Experience

Substantial post registration experience in urgent / emergency care (e.g. ambulance service, urgent care centres, ED).

Experience of autonomous clinical assessment within defined protocols and escalation frameworks.

Experience of working within a multidisciplinary team .

Experience of managing acutely unwell adults and recognising deterioration.

Desirable Experience

Previous experience in general practice or community based services.

Experience of home visiting or care of housebound/frail patients.

Involvement in audit, quality improvement or service development .

Knowledge and Skills

Essential:

Strong clinical assessment and decision making skills within scope of practice.

Ability to recognise red flags and clinical risk and escalate appropriately.

Understanding of how general practice operates, including appointment systems and triage.

Excellent communication and interpersonal skills .

Competent IT skills, including use of GP clinical systems (training can be provided).

Ability to work autonomously within defined parameters , and as part of a wider MDT.

Desirable:

Knowledge of NICE guidance and local clinical pathways relevant to urgent and primary care.

Personal Attributes

Commitment to high quality, patient centred care .

Flexible and adaptable approach to workload and service needs.

Willingness to work collaboratively and accept clinical supervision and feedback .

Strong organisational skills and ability to prioritise in a busy general practice environment.

Commitment to ongoing professional development and reflective practice.

Other Requirements

Ability to travel locally for home visits as required (car driver with access to a vehicle is usually essential).

Enhanced DBS check .

Compliance with all mandatory training requirements (e.g. safeguarding, BLS, infection control).

Person Specification

Qualifications

Essential

• Degree in Paramedicine or equivalent.
• HCPC registration as a Paramedic.

Desirable

• Masters level modules or equivalent in advanced clinical practice / paramedic practice.
• Non medical prescribing qualification
• Additional training in minor illness, frailty, long term conditions or palliative care.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Balmoral Surgery

Address

Balmoral Surgery

Canada Road

Walmer

Deal

Kent

CT14 7EQ

United Kingdom

Employer's website

https://www.balmoralsurgery.com/ (Opens in a new tab)

Job description

Job responsibilities

Job Summary

Reporting to the Head of Finance, the Finance Assistant will work closely with the Senior Finance Officer and the Finance Officer to support the delivery of an effective, accurate and responsive finance function across BHNC.

The responsibilities of the role will be as follows:

Accounts payable, invoice management, account set up, reconciliation and closure of accounts, chasing outstanding payments, timely query resolution, receivable, maintaining QuickBooks system, bank postings and reconciliation, general ad hoc support.

This role requires a flexible, organised and experienced administrator, with excellent communications skills, who is IT literate and who works to a proficient level in excel.

Organisation

Bexley Health Neighbourhood Care (BHNC) is a GP Federation supporting the 19 Bexley Practices, 4 PCNs, Erith Hospital and Queen Marys Urgent Treatment Centre who are working collaboratively to enhance the health and wellbeing of Bexley residents, covering over 260,000 patients.

Key Working Relationships

Key relationships include but are not limited to:

Overall BHNC (inc Bank, Self Employed, ARRS) workforce

BHNC Finance Provider

External Stakeholders

Key Responsibilities

Process and maintain day-to-day finance transactions, including sales invoices, supplier invoices, credit notes, purchase orders, expense claims and payment records.

Log invoices accurately on QuickBooks, ensuring correct coding, VAT treatment, authorisation and supporting documentation are in place before processing.

Post receipts, payments, bank transactions and other ledger entries on QuickBooks to support accurate and timely financial reporting.

Prepare and process routine, urgent and ad hoc payments in line with BHNC procedures, ensuring suppliers and practices are paid accurately and on time.

Maintain purchase and sales ledger records, including account set-up, reconciliations, account closure and investigation of discrepancies.

Carry out bank, supplier statement and ledger reconciliations, escalating variances or unresolved issues to the appropriate member of the finance team.

Monitor outstanding payments and follow up finance queries with suppliers, practices, budget holders and colleagues to support timely resolution.

Raise sales invoices and follow up outstanding debtor invoices, liaising with practices, other customers, the ICB, NHS organisations and relevant stakeholders to ensure timely payment and resolution of queries.

Liaise with budget holders, service leads and each service area to support accurate coding, timely approval of invoices, resolution of finance queries and effective budget monitoring.

Maintain accurate finance records, systems, databases, filing and audit trails in accordance with BHNC policies, GDPR and information governance requirements.

Support month-end and year-end processes by ensuring invoices, payments, reconciliations and supporting schedules are complete, accurate and up to date.

Monitor the accounts inbox, respond to routine finance queries and act as a first point of contact for day-to-day internal and external finance queries.

Work collaboratively with finance and operational colleagues to ensure accurate, timely and efficient financial processing.

Identify and highlight opportunities to improve the accuracy, consistency and efficiency of finance processes.

Support the introduction of agreed finance procedures, system updates and process improvements as required.

Adhere to Infection Control standards and comply with Health & Safety, Corporate, Clinical and Information Governance requirements.

To review current ways of working to reduce/eliminate repetition.

Represent the organisation positively and professionally, behaving as an ambassador by displaying the organisations values and levels of expected professionalism at all times.

Take responsibility for supporting own development learning and performance.

This list is not exhaustive, and additional tasks may be required.

Person Specification

Experience

Essential

• Proven experience in finance administration, accounts, or bookkeeping.

Desirable

• Experience of working within an NHS finance function

Qualities & Standards

Essential

• Commitment to reducing health inequalities and proactively working to reach people from all communities.
• Embraces equality, diversity and inclusivity at every opportunity and the NHS core principles; dignity and respect, compassion, be included, responsive care and support and wellbeing.
• Knowledge of and ability to work to policies and procedures, including confidentiality, safeguarding, lone working, information governance, and health and safety.
• Able to operate competently with regard to managing data and information in accordance with the Data Protection Act (DPA) (2018) and the General Data Protection Regulation (GDPR) (2018), Access to Health Records Act (AHRA) (1990) and the Public Interest Disclosure Act (1998).

Planning & Organisational Skills

Essential

• Can demonstrate a flexible approach to meet organisational needs and can adapt to cope with uncertainty and change.
• Excellent time keeping skills.
• Exceptional ability to effectively manage, plan and coordinate multiple activities, overcoming barriers and issues that would prevent seamless coordination of activities.
• Can demonstrate the ability to work in a busy environment dealing with both urgent and important tasks whilst also supporting others.

Analytical & Judgement Skills

Essential

• Strong numerical and analytical skills.
• Excellent attention to detail and organisational skills.
• Ability to assess a professional situation, determine the nature and severity of the problem and utilise knowledge and experience to deal with the problem.
• Recognise that they are personally responsible for decisions made and recognises when to refer patient care to more suitable care providers.
• Able to identify and raise risk management issues according to policy/protocol.
• Excellent attention to accuracy and detail within administrative tasks,
• Recognises priorities when problem solving, identifying deviations from normal patterns, and is able to refer these where required for resolution.

Communication & Relationships

Essential

• Excellent communication skills, with the ability to select, adjust and use appropriate forms of verbal and non-verbal communication with colleagues, including verbal and non-verbal communication forms.
• Excellent interpersonal skills, with the ability to establish and maintain effective relationships with others.
• Able to appropriately build relationships to gain the cooperation of relevant stakeholders (including, senior and peer colleagues, and other professionals).

Personal Ability

Essential

• Proficient in Microsoft Office (Excel, Word, Outlook) and finance software.
• Knowledge of IT systems, including ability to use word processing systems and software, emails, and the internet to create simple plans and reports.
• Adaptable, self-motivated and able to work flexibly and enthusiastically as part of an integrated multi-skilled team, or on own initiative.
• Able to work effectively under pressure.
• Is able to recognise personal limitations and refer to more appropriate colleague(s) when necessary, and take accountability for own development needs.
• Is flexible in relation to work patterns.
• Independently mobile, with the ability to work across the different PCN sites, and travel to meet with stakeholders where required.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Bexley Health Neighbourhood Care CIC

Address

21 Bourne Road

Bexley

Kent

DA5 1LW

United Kingdom

Employer's website

https://www.bhnc.org.uk/ (Opens in a new tab)

Job description

Job responsibilities

As a Receptionist/Administrator, youll play a key role in helping our practice run smoothly and ensuring patients receive an excellent level of care. Youll support our clinical and administrative teams while providing a warm, professional service to everyone who walks through our doors.

Main Duties

• Manage new and followup appointments efficiently using our clinical IT system
• Welcome patients and direct them to the appropriate clinician or service
• Act as a chaperone when required
• Arrange interpretation services for patients who need language support
• Maintain accurate, uptodate electronic patient records using the correct coding
• Prepare the reception area for incoming colleagues and contribute to smooth handovers between shifts
• Handle telephone enquiries, take messages, and direct calls appropriately
• Process incoming and outgoing correspondence, including managing workflow tasks
• Deal with patient and administrative queries promptly and professionally
• Enter information into patient records as needed
• Support the team with searches, audits, and recall processes
• Maintain confidentiality at all times and offer patients a private space if they need to discuss sensitive matters

General Responsibilities

• Follow all health and safety guidelines
• Take part in training and development opportunities provided by the practice
• Carry out any other reasonable duties required to support the smooth running of the service

Person Specification

Qualifications

Essential

• GCSEs or equivalent qualifications with Grade B or above in English Excellent communication skills (Written and Oral)

Experience

Essential

• You'll bring strong time management skills and the ability to meet deadlines, along with good problem solving abilities and excellent interpersonal skills. You should be able to plan, organise, and prioritise your workload effectively, stay calm under pressure, and show initiative and adaptability when situations change. Being a supportive team player is essential, as is being self motivated, proactive, and flexible enough to work across different shift patterns.

Desirable

• You'll have previous experience working in a GP practice in a reception or administrative role, and you will be confident using SystmOne, Microsoft applications, and AccuRX as part of your day to day work.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Broom Lane Medical Centre

Address

70 Broom Lane

Rotherham

South Yorkshire

S60 3EW

United Kingdom

Employer's website

https://www.drpatelandpartners.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job responsibilities

We are looking to appoint a Care Navigator to join our busy GP practices, who will be the first point of contact for arranging patient clinics, liaising with clinical and admin staff together with patients, as well as carrying out general office management tasks. You will have a good telephone manner and experience of booking appointments proving strong organisational skills.

You will be responsible for the arrangement of clinics, liaising with clinical and admin staff together with patients. You will manage general administrative duties within the practices and work with our established processes, policies and procedures to provide a comprehensive high quality service and deal efficiently and courteously with patient enquiries and bookings.

You will have excellent communication skills, a compassionate and friendly nature who can operate in a busy, demanding environment with a range of people and professions, as you will be working in our clinical and administration teams.

Your regular duties in this role will be dealing with telephone, face to face and electronic enquiries, booking and/or amending patient appointments and home visits, contacting patients to provide information from the clinical team and assisting patients to access our services and those available in the wider community.

This role is ideal for someone who is highly organised and an effective communicator who can provide a professional and warm welcome to our patients, ensuring every contact is of the highest quality.

IT skills are essential, as you will be regularly creating searches, data input and monitoring our achievements and progress against national, local, and internal targets.

Other Job Responsibilities

CONFIDENTIALITY

• Maintain confidentiality of information, acting within the terms of the Data Protection Act and Caldicott guidance on patient confidentiality at all times.

• Maintain an awareness of the Freedom of Information Act.

• Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

HEALTH & SAFETY

• The post-holder will manage their own and others health & safety and infection control as defined in the Practices Health & Safety Policy, the Practice Health & Safety Manual, and the Practices Infection Control Policy and published procedures.

• Comply with Practice health & safety policies by following agreed safe working procedures

• Actively report health & safety hazards and infection hazards immediately

• Keeping work and general areas clean and tidy, and using appropriate infection control procedures to keep work areas hygienic and safe from contamination.

• Awareness and compliance with national standards of infection control, hygiene, regulatory / contractual / professional requirements, and good practice guidelines.

• Correct personal use of Personal Protective Equipment PPE and ensuring correct use of PPE by others, advising on appropriate circumstances for use by clinicians, staff and patients.

• Reporting incidents using the organisations Incident Reporting System

• Using personal security systems within the workplace according to Practice guidelines

• Making effective use of training to update knowledge and skills

• Demonstrate safeguarding and promoting the welfare of children and adults at risk.

EQUALITY AND DIVERSITY

• The post-holder will support, promote and maintain the Practices Equality & Diversity Policy.

• No person whether they are staff, patient or visitor should receive less favourable treatment because of their gender, ethnic origin, age, disability, sexual orientation, religion etc.

• The jobholder must comply with all policies and procedures designed to ensure equality of employment and that services are delivered in ways that meet the individual needs of patients and their families.

OTHER DELEGATED DUTIES

This job description is not intended to be exhaustive - it may be changed after consultation with the post holder. The employee shares with the employer the responsibility for review and modification of duties.

Person Specification

skills

Essential

• Excellent Communications skills .
• Excellent Listening skills and attention to detail.
• IT skills are essential, data input and monitoring our achievements and progress against national, local, and internal targets.

Qualifications

Essential

• GCSE grade A to C in English and Maths

Desirable

• Qualification in business administration
• Qualification in customer service

Experience

Essential

• Experience of working in a clinical/NHS setting

Desirable

• Experience working in primary care
• Experience working with EMIS clinical system

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

SSP Health

Address

SSP Health

Atlas Medical Practice

Fingerpost Health Centre

Atlas Street

St Helens

WA9 1LN

United Kingdom

Employer's website

https://www.ssphealth.com/ (Opens in a new tab)

Job description

Job responsibilities

• CLINICAL
• Undertake new patient health checks
• Support the practice nurse with health promotion programmes
• Carry out baseline observations such as pulse oximetry, blood pressure, temperature, pulse rate, recording findings accurately
• Facilitate routine and 24-hour BP monitoring, advising patients accordingly
• Undertake wound care, dressings and other clinical tasks as required
• Support the practice nurse with the management of chronic disease clinics
• Carry out BMI checks as directed
• Act as a chaperone as required
• Phlebotomy
• Contribute towards learning disability, NHS health and severe mental illness health checks
• ECG recording
• Flu, Pneumococcal vaccinations and B12 injections under a patient specific direction
• Simple dressings including removal of staples and sutures
• Urinalysis
• Preparation and processing of laboratory samples i.e. MSU, sputum, faeces
• NON-CLINICAL
• Maintain general tidiness and cleanliness of workspaces
• To have a thorough knowledge of practice procedures
• Ordering of clinical supplies and vaccinations to maintain stock levels - Vaccine/cold chain storage, monitoring and recording
• Carry out regular stock control of medical equipment in consulting and treatment rooms on a weekly basis
• Contact helplines for technical support for medical equipment when required
• Assist in annual calibration
• Maintain accurate and timely records, ensuring the clinical system is kept up to date
• A duty to advise the Nursing Team of potential problems or errors within a range of assigned tasks
• Attend and participate in any practice meetings and training when required
• Responsible for own time management
• To assist in seasonal and special projects as requested e.g. Flu campaign
• To undertake any other duties appropriate to the post as required by the Partners, Nursing Team or the Practice Management.

Person Specification

Qualifications

Essential

• Qualifications
• Educated to a good standard with excellent literacy and communication skills
• Health Care Assistant certificate

Desirable

• A working knowledge of EMIS & Docman is desirable, however full training would be provided, if required.

Disclosure and Barring Service Check

Essential

• This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Experience

Essential

• Phlebotomy
• Ear irrigation
• Blood pressure monitors
• Health checks
• Electrocardiograms

Desirable

• Experience of working in a GP practice

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Cobham Health Centre

Address

168 Portsmouth Road

Cobham

Surrey

KT11 1HT

United Kingdom

Employer's website

https://www.cobhamhealthcentre.co.uk/ (Opens in a new tab)