Job description

Job responsibilities

Job responsibilities

Reporting to:

GP Principal for clinical or Senior Management Team for organisational and administrative issues

Accountable to:

GP Principal and Senior Management Team

Role summary:

The post-holder will provide general medical servicesand deal with a wide range of health needs in a primary care setting, ensuring the highest standards of care for all registered and temporary patients.

Main purpose of the role:

The appointee will have the opportunity to take part in leading on key disease areas (monitoring trends in the Quality and Outcomes Framework, treatment, staff training and prescribing) and assist in developing appropriate healthcare services for a diverse, patient list (encouraging patient participation and health promotion).

Clinical responsibilities:

In accordance with the practice timetable, as agreed, the post-holder will make him/herself available to undertake clinical sessions at either of our two sites (Bransholme Health Centre or Princes Medical Centre), depending on the needs of the practice.

A clinical session is normally composed of face to face appointments, although telephone appointments may be required on occasion. You will have protected time to allow appropriate time for a variety of duties including actioning test results and patient tasks.

When on call the post holder may be required to visit patients at home.

Appointments will be 15 minutes duration as standard.

A student or learner may on occasion be attached to you for a session.

You will be required to:

Act upon most alerts (e.g. QOF) and reminders during a routine consultation.

Provide all GP services required as part of the GMS contract held between James Alexander Family Practice and NHS England, including all core services such as Child Health Surveillance.

Respond to medical problems presented by patients, including history taking,examination, investigation, diagnosis, treatment and referral where appropriate.

Provide appropriate preventative health care and advice.

Provide medical support as required to patients referred by other members of our multi-disciplinary team.

Adhere to the practice prescribing formulary, local and national guidelines.

Make professional, autonomous decisions in relation to presenting problems,whether self-referred or referred from other health care members of the organisation.

Record clear and contemporaneous IT based consultation notes to agreed standards.

Collect data for audit purposes.

Compile and issue computer-generated acute and repeat prescriptions (avoiding hand-written prescriptions whenever possible).

In general, the post-holder will be expected to undertake all the normal duties and responsibilities associated with a GP working within primary care.

Other responsibilities with the Practice:

Engaging in appropriate lifelong educational and audit activity to maintain clinical competence and performance, including the completion of objectives agreed by you and the practice, in an annual Personal Development Plan. Your Personal Development Plan must be in line with the Practice Development Plan.

Supporting the practice staff and responding to requests for advice and assistance from the practice reception, secretarial and nursing staff.

Attend clinical and practice meetings.

You will be expected to take part in regular clinical meetings monthly and also have the opportunity of attending monthly in-house educational meetings.

Awareness of and compliance with all relevant practice policies/guidelines, e.g.prescribing, confidentiality, data protection, health and safety, annual QOF Assessment of the Practice.

Flexibility

This job description is not intended to be exhaustive. The post-holder will be expected to adopt a flexible attitude towards the duties outlined which may be subject to amendment at any time in consultation with the post-holder and in line with the needs of the organisation.

The post holder may be required to fulfil other duties, as agreed with the Senior Management Team to meet the needs of the organisation.

Health and Safety

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, to include:

- Using personal security systems within the workplace according to practice guidelines.

- Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.

- Making effective use of training to update knowledge and skills.

- Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.

- Reporting potential risks identified

Equality and Diversity

The post-holder will support the equality, diversity and rights of patients, carers andcolleagues, to include:

- Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation.

- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.

Personal/Professional Development

In addition to maintaining continued education through attendance at any courses and/or study days necessary to ensure that professional development requirements are met, the post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

- Participation in an annual individual performance review at practice level and an external annual NHS GP Appraisal including taking responsibility for maintaining a record of their own personal and/or professional development.

- Any time preparing for the appraisal or conducting the appraisal maybe taken from the employees annual study leave entitlement, with prior agreement

- Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Quality

The post-holder will strive to maintain quality within the practice, and will:

- Participate in clinical governance activity and contribute to the improvement in quality of health outcomes through audit and the Quality and Outcomes Framework

- Alert other team members to issues of Clinical Governance issues, quality and risk; participate in Significant Event Analysis reviews

- Assess own performance and take accountability for own actions, either directly or under supervision.

- Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.

- Work effectively with individuals in other agencies to meet patients needs.

- Effectively manage own time, workload and resources. You will also contribute to the overall team-working of the Practice.

The post-holder should recognise the importance of effective communication within the team and will strive to:

- Communicate effectively with other team members

- Communicate effectively with patients and carers

- Recognise peoples needs for alternative methods of communication and respond accordingly.

Contribution to the planning and implementation of services

The post-holder will:

- Apply practice policies, standards and guidance.

- Discuss with other members of the team how the policies, standards and guidelines will affect own work.

Person Specification

Experience

Essential

• Commitment to and experience of working as part of a multi disciplinary and skill mixed team environment.
• Experience of supporting service change.
• Evidence of participation in Audit.

Desirable

• Recent experience of working in general practice in the UK.
• Experience of working to achieve standards within the Quality
• and Outcome Framework (QOF).
• Evidence of independent working in General Practice.
• Evidence of participation in QOF.

Qualifications

Essential

• A medical practitioner whose name is included in the General Practitioner Register under article 10 of the General and Specialist Medical Practice Order 2003
• Not subject to suspension under section 41A of the Medical Act 1983
• Qualified General Practitioner (completed certificate of Completion of Training CCT)
• Currently on a PCT performers list and not suspended from that list or from the Medical Register
• DBS clearance
• Have had an annual NHS appraisal

Desirable

• MRCGP
• Evidence of CPD activities

Knowledge and Skills

Essential

• Have an understanding of the needs of the vulnerable groups of
• patients that are registered.
• Experience working with the homeless, looked after children, asylum seekers, refugees and other vulnerable groups would be very beneficial.
• Understanding of Access and Demand management.
• Understand the health and social needs of a local practice patient population.
• Commitment to personal and professional development.
• Commitment to education and training.
• Excellent verbal and written communication skills.
• Excellent record keeping skills.
• Understanding of the current issues and challenges facing Primary Care.
• Confident in using Microsoft packages.
• Confident in using Email.
• Excellent time management.
• Ability to take full and independent responsibility for clinical care of patients.
• Excellent patient manner.
• Imaginative approach to problem solving and provision of service

Desirable

• Knowledge of:-
• NHS.
• Quality & Outcomes Framework (QOF).
• Read codes.
• Audit.
• Fully conversant with clinical IT systems e.g. Emis Web.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

James Alexander Family Practice

Address

Goodhart Road

Bransholme

Hull

HU7 4DW

United Kingdom

Employer's website

https://www.jamesalexanderfamilypractice.uk/ (Opens in a new tab)

Job description

Job responsibilities

• To receive and book in patient's for Nurses and Doctors.
• To make appointments for patients.
• Answer telephone and deal with any resulting enquiries/requests.
• Accept and action all requests for repeat prescriptions whether requested in person, by e-mail, by fax or by post.
• To extract medical records for appointments, telephone messages, prescriptions etc.
• Complete the necessary documentation for temporary residents, immediate necessary treatment and emergency treatment.
• Charge and collect all private fees for non contracted work.
• Filing of various documents as required.
• Receive transport requests from patients and action them according to Surgery policy.
• Action on a daily basis any requests for home visits.
• Take messages for the District Nurses.
• Deal with incoming/outgoing post.
• Make tea/coffee for Doctors/Staff as required.
• Keep the reception area neat and tidy.
• Keep Doctors consulting rooms neat and tidy and clear of medical records and prescriptions that have been completed.
• Lock away prescriptions, make sure the surgery is as clear of filing as possible in the time allowed, ready for the morning staff. Set alarm if building is empty; lock doors and windows.
• Electronic summarising of patient medical records
• Scanning of documents into electronic patient records
• Typing letters either dictated by clinicians or under own discretion
• Dealing with emails/e-consultations by using strict protocols to signpost patient to the correct place.
• Adhere fully to the practice confidentiality and safeguarding policies.
• Undertake any other duties as may be determined from time to time commensurate with the job role.

Person Specification

Qualifications

Essential

• Good general secondary education

Desirable

• GCSEs in Maths and English

Experience

Essential

• Minimum of 1 year working directly with members of the
• public.
• Experience of working as part of a team.
• Minimum of 1 year working in an office environment.

Desirable

• Experience of answering telephone calls in a high call volume environment.
• Experience of working in a customer care environment

Personal Skills

Essential

• Ability to make decisions within defined procedures.
• IT and keyboard skills.
• Speech clear and articulate
• Manner pleasant and professional
• An understanding, acceptance and adherence to the need for strict confidentiality.
• Flexible with regard to working
• hours.
• Ability to identify when to ask for help and advice.
• Ability to work and maintain judgement when under pressure.
• Ability to work without supervision.
• Dress smart and appropriate

Desirable

• Ability to use own initiative.
• Being a good team player.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Bridge Road Surgery

Address

Bridge Road Surgery

Bridge Road

Lowestoft

Suffolk

NR32 3LJ

United Kingdom

Employer's website

https://www.bridgeroadsurgery.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

You will provide administration support for the Nottinghamshire IWS service for adults and families across Nottinghamshire.

You will be responsible for a range of administration, ensuring the smooth running of the office and the administration of the programmes to meet targets and deadlines set by the SPOA lead.

Your key responsibilities will be:

Providing a range of administration duties for the service including patient and health professional letters, patient database updates, appointment bookings, taking telephone queries, liaising with health professionals and colleagues.

You will be working as part of a large and friendly team of varied professions across the County of Nottinghamshire, and you will be part of the Single Point of Access team which is responsible for all administration duties for the service including referrals into the service via electronic database, telephone, website, text and email.

Duties and Responsibilities

This post will work under the line management of the Single Point of Access Administration Lead. The role will be varied, challenging, and rewarding as you support and develop the service through implementation, delivery and ongoing innovation and service development.

Key responsibilities will be:

Take incoming calls through the Nottinghamshire based Single Point of Access, ensuring that calls are transferred to the relevant person/ department and making sure messages are dealt with efficiently.

To work within a busy office as part of a team, sharing work fairly and efficiently and respecting other admin staffs skills and competencies. To provide general clerical and administrative support including word processing and filing routine correspondence. To follow established systems for allocation and completion of work.

Providing professional administration services to clients and identifying specific needs.

Manage and maintain confidential patient files on a database and on paper.

Manage and deal with incoming healthcare referrals promptly, adhering to company timescales.

Book appointments for clients and use appropriate calendar software.

Record client data accurately on appropriate service database.

To use IT systems, including excel and word to exchange information. Use word processing, spreadsheet and in-house database.

Work closely with Single point of Access Lead and prepare computerised documents and reports.

Work with service leads to source new venues, working in accordance with company budgets and areas of demand.

Flexibility to cover colleagues annual leave, sickness etc.

Weekly monitoring of workload and service targets.

Take meeting minutes, type and distribute as required

General administration (record keeping, filing etc.)

Be able to encourage and assess client`s readiness for specific behaviour change

Organise Nicotine Replacement Therapy (NRT) safely and promptly as required by smoking cessation practitioners

Auditing and stock check of NRT products monthly alongside daily temperature checks of storage cupboards.

Skills and Competencies Required

Be an experienced administrator use to working in a health and/or community setting

Experienced working with Microsoft Office and database systems

Positive and proactive working at pace with multiple tasks

Adept in communication; positive and welcoming communication style with all patients, health professionals and colleagues

Build strong relationships; good team player happy to work as part of a team and work independently on own tasks

Quality driven; you naturally seek high standards and actively seek to improve them.

Value and remain open to new ideas and perspectives.

Please note that we are unable to offer sponsorship for this role

Person Specification

Qualifications

Essential

• GCSE/O Level in Maths and English or equivalent
• NVQ 2 level in a relevant subject or equivalent level of qualification or significant equivalent previous proven experience.

Desirable

• RSA Typing ll or above
• NVQ 3 level in a relevant subject

Experience

Essential

• Experience of working in a team environment
• Demonstrable experience in a reception/administration role

Desirable

• Experience in a health care setting e.g. Community health provider, GP Practice, Hospital
• Experience in minute taking for meetings

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

ABL Health Ltd

Address

Suite 1 The Willows Ransom Wood Business Park

Mansfield

Nottinghamshire

NG21 0HJ

United Kingdom

Employer's website

https://www.ablhealth.co.uk/work-for-us/join-our-team/ (Opens in a new tab)

Job description

Job responsibilities

JOB TITLE: SALARIED GENERAL PRACTITIONER

REPORTS TO: THE PARTNERS (Clinically)

THE PRACTICE MANAGER

HOURS: Up to 8 sessions per week

Job summary:

The post-holder will manage a caseload and deal with a wide range of health needs in a primary care setting, ensuring the highest standards of care for all registered and temporary patients.

Clinical responsibilities:

• In accordance with the practice timetable, as agreed, the post-holder will make themselves available to undertake a variety of duties, including surgery consultations, telephone consultations and queries, visiting patients at home, checking and signing repeat prescriptions and dealing with queries, paperwork and correspondence in a timely fashion
• Making professional, autonomous decisions in relation to presenting problems, whether self-referred or referred from other health care workers within the organisation
• Assessing the health care needs of patients with undifferentiated and undiagnosed problems
• Screening patients for disease risk factors and early signs of illness
• Developing care plans for health in consultation with patients and in line with current practice disease management protocols
• Providing counselling and health education
• Admitting or discharging patients to and from the caseload and referring to other care providers as appropriate
• Recording clear and contemporaneous consultation notes to agreed standards
• Collecting data for audit purposes
• Compiling and issuing computer-generated acute and repeat prescriptions (avoiding hand-written prescriptions whenever possible)
• Prescribing in accordance with the practice prescribing formulary
• In general, the post-holder will be expected to undertake all the normal duties and responsibilities associated with a GP working within primary care.

Other responsibilities within the organisation:

• Awareness of and compliance with all relevant practice policies/guidelines, e.g. prescribing, confidentiality, data protection, health and safety
• A commitment to life-long learning and audit to ensure evidence-based best practice
• Contributing to evaluation/audit and clinical standard setting within the organisation
• Contributing to the development of computer-based patient records
• Contributing to the summarising of patient records and read-coding patient data
• Attending training and events organised by the practice or other agencies, where appropriate.

Confidentiality:

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
• In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & safety:

The post-holder will implement and lead on a full range of promotion and management of their own and others health and safety and infection control as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control policy and published procedures. This will include (but will not be limited to):

• Using personal security systems within the workplace according to practice guidelines
• Awareness of national standards of infection control and cleanliness and regulatory / contractual / professional requirements, and good practice guidelines
• Providing advice on the correct and safe management of the specimens process, including collection, labelling, handling, use of correct and clean containers, storage and transport arrangements
• Correct personal use of Personal Protective Equipment (PPE) and ensuring correct use of PPE by others, advising on appropriate circumstances for use by clinicians, staff and patients.
• Management of the full range of infection control procedures in both routine and extraordinary circumstances (e.g. pandemic or individual infectious circumstances)
• Hand hygiene standards for self and others
• Managing directly all incidents of accidental exposure
• Management and advice relating to infection control and clinically based patient care protocols, and implementation of those protocols across the practice
• Active observation of current working practices across the practice in relation to infection control, cleanliness and related activities, ensuring that procedures are followed and weaknesses/training needs are identified, escalating issues as appropriate to the responsible person
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks across clinical and patient process
• Making effective use of training to update knowledge and skills, and initiate and manage the training of others across the full range of infection control and patient processes
• Monitoring practice facilities and equipment in relation to infection control, ensuring that proper use is made of hand-cleansing facilities, wipes etc., and that these are sufficient to ensure a good clinical working environment. Lack of facilities to be escalated as appropriate to the responsible manager
• Safe management of sharps use, storage and disposal
• Maintenance of own clean working environment
• Using appropriate infection control procedures, maintaining work areas in a tidy, clean and sterile and safe way, free from hazards. Initiation of remedial / corrective action where needed or escalation to responsible management
• Actively identifying, reporting, and correcting health and safety hazards and infection hazards immediately when recognised
• Keeping own work areas and general/patient areas generally clean, sterile, identifying issues and hazards/risks in relation to other work areas within the business, and assuming responsibility in the maintenance of general standards of cleanliness across the business in consultation (where appropriate) with responsible managers
• Undertaking periodic infection control training (minimum twice annually)
• Correct waste and instrument management, including handling, segregation, and container use
• Maintenance of sterile environments
• Demonstrate due regard for safeguarding and promoting the welfare of children.

Equality and diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/professional development:

In addition to maintaining continued education through attendance at any courses and/or study days necessary to ensure that professional development requirements for PREP are met, the post-holder will participate in any training programme implemented by the practice as part of this employment, with such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Quality:

The post-holder will strive to maintain quality within the practice, and will:

• Alert other team members to issues of quality and risk
• Assess own performance and take accountability for own actions, either directly or under supervision
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
• Work effectively with individuals in other agencies to meet patients needs
• Effectively manage own time, workload and resources.

Communication:

The post-holder should recognize the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members
• Communicate effectively with patients and carers
• Recognise peoples needs for alternative methods of communication and respond accordingly.

Contribution to the implementation of services:

The post-holder will:

• Apply practice policies, standards and guidance
• Discuss with other members of the team how the policies, standards and guidelines will affect own work
• Participate in audit where appropriate.

Person Specification

Qualifications

Essential

• - Full GMC registration
• - National Performers List registration (England)
• - Independent prescriber
• - Appropriate defence indemnity (MPS/MDU)
• - Evidence of current validation
• - Evidence of last appraisal
• - Eligibility to practice in the UK independently

Experience of continued professional development

Essential

• General understanding of the primary care contact
• Experience of continued professional development

Personal skills

Essential

• Good interpersonal and customer service skills
• Good written presentation skills
• Ability to communicate effectively with a wide range of stakeholders
• Strong IT skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Bird In Eye Surgery

Address

Uckfield Community Hospital

Framfield Road

Uckfield

East Sussex

TN22 5AW

United Kingdom

Employer's website

https://www.birdineyesurgery.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job purpose/summary:

This is a full time 37.5 hour a week role, Mon - Fri 8am - 6.30pm fully flexible.

To be responsible for the provision of an efficient, comprehensive secretarial and administrative support service to the Practice. To ensure that total confidentiality is maintained in that no information about patients, either medical or personal, is disclosed to persons other than those employed by, or attached to, the Practice for which such information is relevant.

Good communications are extremely important within the Practice, with patients and with outside agencies and you will be expected to help ensure that everyone who comes into contact with it holds the Practice in high regard. Absolute discretion is required in protecting patients confidentiality.

Job Responsibilities:

Core Responsibilities:

Maintain an accurate referrals database

Scanning of patient related documentation and attaching scanned documents to patients healthcare records

Input data into the patients healthcare records as necessary

Process referrals using the electronic referral system (ERS)

Process requests for information i.e. SAR, insurance / solicitors letters and DVLA forms

Record the minutes of meetings

Manage all administrative queries as necessary

Carry out system searches as requested

• Support all clinical staff with general administrative tasks as requested

Other Responsibilities

• To provide a first class secretarial service to the Practice and Patients.
• The efficient processing of referral letters and medical reports. To prioritise all correspondence
• To work with all members of the Practice team to ensure workload is completed in a timely and efficient manner.
• To deal with patient enquiries, exercising initiative with regard to action necessary. The GPs however must make judgement regarding the nature of any case.
• To type all letters required from GP Tasks and process them in accordance with Practice Referral Processes
• Maintain electronic file of document templates, i.e. Hospital referrals, re call letters, etc.
• Effectively operate the Choose and Book Referral system.
• Save all patient correspondence using the Practice EMIS clinical system using read codes where appropriate and to log all referrals for audit purposes.
• Produce monthly referral list for GP peer review

• Liaise with Healthcare Professionals, Patients and other External Organisations to assist with the resolution and administration of queries.
• Maintenance of a Practice Directory for services available to Patients. To include Consultants, Nursing Teams and all other services available outside the practice.
• Action tasks set by clinicians via the clinical systems and email.
• Adhere strictly to practice policies and procedures relating to secretarial processes

Other information:

Confidentiality:

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
• In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, to include:

• Using personal security systems within the workplace according to practice guidelines
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
• Making effective use of training to update knowledge and skills
• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
• Reporting potential risks identified.

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development:

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
• To always act within the NMC Code of Conduct and Scope of Professional Practice
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Quality:

The post-holder will strive to maintain quality within the practice, and will:

• Alert other team members to issues of quality and risk
• Assess own performance and take accountability for own actions, either directly or under supervision
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
• Work effectively with individuals in other agencies to meet patients needs
• Effectively manage own time, workload and resources.

Communication:

The post-holder should recognise the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members
• Communicate effectively with patients and carers
• Recognise peoples needs for alternative methods of communication and respond accordingly.

Contribution to the Implementation of Services:

The post-holder will:

• Apply practice policies, standards and guidance
• Discuss with other members of the team how the policies, standards and guidelines will affect own work
• Participate in audit where appropriate.

Person Specification

Qualifications

Essential

• /

Desirable

• /

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Health and Beyond

Address

Swan Medical Centre

4 Willard Road

Birmingham

West Midlands

B25 8AA

United Kingdom

Employer's website

https://healthandbeyond.healthcare/ (Opens in a new tab)

Job description

Job responsibilities

Assist in the administration of clinics including booking appointments, cancelling and re-scheduling of appointments using SystmOne, ensuring data quality at all times.

Answer telephone calls from members of the public, communicate information about the service, register the patients on SystmOne and arrange booked call backs for physiotherapy assessment in a courteous and friendly manner.

Complete the accurate registration and administration of referrals into SystmOne, clinical patient administration system.

Assist with monitoring of waiting lists and clinics for the weeks ahead and plan to ensure capacity is used appropriately. This includes sending online booking SMSs to fill routine appointments and ensuring patients that have been contacted have the process followed for contact and discharging appropriately for all relevant areas.

Administer referrals from the electronic referral system, the self-referral system and the email inbox to include:

Retrieval and attachment of clinical referral information.Registering the patients and referral opening on SystmOneAdding the patients to appropriate waiting list for triage and questionnaire sending.

Maintain the waiting lists by:

Processing the routine triage of referrals for all localities and pathways (Physio, Specialist and Pelvic Health).Responsibility for processing the urgent triage for all localities (Physio and Pelvic Health).Redirect referrals to other services, following clinical triage, such as referring to the community teams for physiotherapy.To support with the arrangements of relevant classes by sending invites and discharging patients who have not contacted as per SOP

Receive, sort and distribute or action mail as appropriate via SystmOne emails, Post, Scanning, S1 documents inbox).

To assist with the B2 task group and working through the tasks in date order to complete them in an efficient and timely manner. Tasks to include but not limited too routine letters, appt booking, Spec to Physio tasks, Community referrals, adding patients to the appropriate waiting list and sending emails back to patients and healthcare professionals.

Maintain the Appointments for Booking waiting list and ensuring all the patients on the list are contacted and booked for an appointment in line with the process or time frame given.

The post holder may be the first point of contact for patient complaints and as such would be required to be familiar with the Complaints Policy. The post holder will be expected to deal appropriately with these situations which may involve emotional and distressed patients.

To support with the medicine management process for the bases, with receipt of delivery, adhering to the medicine management policy.

Ensure photocopying / scanning is carried out appropriately and dealt with accordingly.

Support with booking interpreter services for patients requiring a translator.

Deputising for other members of the team in their absence, working across units or at other locations as required. To include providing cover for reception duties.

Assist with keeping both manual and electronic management information systems up-to-date, including patient and staff information, ensuring accuracy, confidentiality and security of information at all timesIn conjunction with colleagues monitor and maintain the effectiveness of systems and processes and suggest/implement change when necessary.

To understand the need to escalate issues through to the line manager to ensure problems are managed in line with policy. This includes reporting incidents through the datix system for investigation from the line manager.

Support with the ordering of equipment and stock via the oracle system.

Raise jobs with the estates team for any issues or concerns with the building.

The post holder will be expected to prioritise their own workload independently and work to tight deadlines dealing effectively with enquiries from GPs, GP practice staff, other health professionals and patients.

Communication:

The post holder will be familiar with the Complaints Policy as the first point of contact for patient complaints, ensuring that these are dealt with appropriately and escalated as necessary.

Liaise effectively with clinical, professional and administrative personnel including those from other disciplines, General Practitioners and associated staff. Liaising with patients, carers and the general public both directly and indirectly, in a polite and tactful manner, this may include dealing with difficult and aggressive people both face to face and on the telephone.

Communicate effectively with patients including those with linguistic and cultural barriers both face to face and on the telephone including dealing with complex or sensitive information.

To use information technology for communication including voicemail and email and for collecting medical data via SystmOne and the Choose and book system, reporting faults and problems with systems to the Information Technology technicians.

Budgetary Responsibility:

Assist with raising purchase orders, receiving deliveries and checking payments in line with policy and procedures.

Observe a personal duty of care when operating equipment, moving deliveries and maintaining stock control.

Requisition medical and stationery equipment as necessary to ensure availability in a timely manner and minimum stock levels maintained.

People Management:

Support other administrative colleagues with changes and expectations within the Service

Maintaining own professional development and requirement to take part in appraisal and KSF process

Support the admin leads when required with the recruitment process for shortlisting & interviewing.

Clinical and Practice Governance:

Observe and maintain strict confidentiality with regards to any patient/family/staff/records and information in line with the requirements of the Data Protection Act.

Any data that is taken/shared as part of a phone call or transported, faxed or transferred electronically must be undertaken with regard to the Trust Information Governance and Information Security policies.

The post holder must adhere to the Trust risk assessment and risk management processes

The post holder must adhere to infection control policies and procedures

Undertake mandatory training and any other training relevant to the role as required by East of England Community Health & Care NHS Trust.

The post holder must participate in audits of working practices and patient satisfaction as required

Provide patients and their families/carers with up-to-date information on standards they should expect from the team

Participate in management supervision on a regular basis

The post holder is required to participate in relevant emergency preparedness process for their team.

Person Specification

Qualifications and Training

Essential

• GCSEs Grade C or equivalent including Maths and English
• Computer skills qualification or equivalent experience

Desirable

• Business & Admin NVQ or equivalent

Experience

Essential

• Knowledge and experience of working with computer systems
• Experience of working in an office environment
• Ability to prioritise workload and tasks
• Ability to work on own initiative and as part of a team

Desirable

• Experience of working in the healthcare sector
• Experience of using SystmOne

Knowledge and Skills

Essential

• Good communication skills including dealing with people who have communication difficulties e.g. English is not their first language etc
• General office experience with knowledge of Microsoft Word and Outlook
• Good telephone answering skills and customer care

Desirable

• Previous experience of working in a busy and patient led service

Other

Essential

• Ability to travel/support other locations as required.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

East of England Community Health and Care NHS Trust (Cambridge)

Address

Dynamic Health - Hinchingbrooke Hospital

Hinchingbrooke Park Road

Huntingdon

PE29 6NT

United Kingdom

Employer's website

https://www.eastofenglandcommunityhealthandcare.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

1. Clinical Responsibilities

In accordance with the agreed practice timetable, the post-holder will:

• Undertake face-to-face, telephone, video and electronic consultations, as appropriate.
• Conduct home visits where clinically required and agreed within the practice arrangements.
• Assess, diagnose and manage patients presenting with undifferentiated, undiagnosed and established medical conditions.
• Make professional and autonomous clinical decisions in relation to patient presentations, including those referred by other members of the healthcare team.
• Provide appropriate clinical assessment, treatment, follow-up and referral.
• Develop and review individualised care plans in partnership with patients and in accordance with current evidence-based clinical guidance and practice protocols.
• Undertake appropriate screening, health promotion and identification of disease risk factors and early signs of illness.
• Provide appropriate counselling, advice and health education to patients and carers.
• Prescribe safely and appropriately in accordance with current legislation, national guidance and the practice prescribing policy/formulary, using generic prescribing where clinically appropriate.
• Review and authorise repeat prescriptions and deal with medication-related queries within an appropriate timescale.
• Complete clinical correspondence, referrals, reports, medical forms and other administrative work arising from consultations in a timely manner.
• Maintain accurate, clear and contemporaneous clinical records in accordance with professional and practice standards.
• Ensure appropriate coding and recording of clinical information.
• Participate in clinical audits and other activities designed to monitor and improve the quality of care.
• Work collaboratively with GPs, nurses, pharmacists, healthcare assistants, administrative staff and other members of the multidisciplinary team.
• Recognise and act appropriately on safeguarding concerns involving children and adults at risk.
• Escalate urgent or clinically significant concerns appropriately.
• Undertake any other duties reasonably expected of a GP working within primary care.

Person Specification

Experience

Essential

• *Experience of working in primary care, with broad clinical knowledge and the ability to manage a wide range of acute and chronic conditions.
• *Commitment to safeguarding, clinical governance, patient safety and high-quality, patient-centred care.
• Excellent communication and interpersonal skills, with the ability to work effectively as part of a multidisciplinary team.

Qualifications

Essential

• * GMC registration with a licence to practise.
• * Inclusion on the NHS England Medical Performers List.
• * Completion of GP Specialty Training (MRCGP or equivalent).
• * Evidence of appropriate postgraduate training and continuing professional development.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Ashfield Medical Centre

Address

Ashfield Medical Centre

15 Austhorpe Road

Leeds

LS15 8BA

United Kingdom

Employer's website

https://www.amedicalcentre.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Primary Responsibilities

Patient facing Clinical Medication Review

- Undertake clinical medication reviews with patients within the practice, care homes and/or domiciliary visit to proactively manage polypharmacy and produce recommendations for senior clinical pharmacist, nurses and/or GP on prescribing and monitoring.

Patient facing Long-term condition clinics

- See (where appropriate) patients with single or multiple medical problems where medicine optimisation is required (e.g. Respiratory, Cardiovascular and Diabetes).

- Clinics are done face to face, via telephone, home visits and in the future, possibly video consultations.

- The post holder will undertake clinics for patients or develop one to one relationships in order to de-prescribe where necessary or offer clinical leadership on medicines optimisation and quality improvement.

- Review the on-going need for each medicine, a review of monitoring needs and an opportunity to support patients with their medicine adherence ensuring they get the best use of their medicines (i.e. medicines optimisation). Make appropriate recommendations to GPs for medicine improvement.

Patient facing Care Home and Domiciliary Clinical Medication Reviews

- Undertake clinical medication reviews with patients and produce recommendations for clinicians on prescribing and monitoring. Work with care home staff to improve safety of medicines ordering and administration.

Management of common/minor/self-limiting ailments

- Managing caseload of patients with common/minor/self-limiting ailments while working within a scope of practice and limits of competence.

- Signposting to community pharmacy and referring to GPs or other healthcare professionals where appropriate

Medicines support

- Provide patient facing clinics and a telephone helpline for those with questions, queries and concerns about their medicines in the practice

Medicine information to practice staff and patients

- Answers relevant medicine-related enquiries from GPs, other practice staff, other healthcare teams (e.g. community pharmacy) and patients with queries about medicines.

- Suggesting and recommending solutions.

- Providing follow up for patients to monitor the effect of any changes

- Telephone medicines support

- Provide a telephone help line for patients with questions, queries and concerns about their medicines.

Helping tackle the issue of unplanned hospital admissions

- Review the use of medicines most commonly associated with unplanned hospital admissions and readmissions through audit and individual patient reviews.

- Put in place changes to reduce the prescribing of these medicines to high-risk patient groups.

Management of medicines at discharge from hospital

- To reconcile medicines following discharge from hospitals, intermediate care and into care homes, including identifying and rectifying unexplained changes and working with patients and community pharmacists to ensure patients receive the medicines they need post discharge.

- Set up and manage systems to ensure continuity of medicines supply to high risk groups of patients (e.g. those with medicine compliance aids or those in Care Homes).

Signposting

- Ensure that patients are referred to the appropriate healthcare professional for the appropriate level of care within an appropriate period e.g. pathology results, common/minor ailments, acute conditions, long term condition reviews etc.

Repeat prescribing

- Produce and implement a repeat prescribing policy within each PCN practice. Manage the repeat prescribing reauthorisation process by reviewing patient requests for repeat prescriptions and reviewing medicines reaching review dates and flagging up those needing a review.

- Ensure patients have appropriate monitoring tests in place when required

Risk stratification

- Identification of cohorts of patients at high risk of harm from medicines through pre-prepared practice computer searches. This might include risks that are patient related, medicine related, or both.

Service development

- Contribute pharmaceutical advice for the development and implementation of new services that have medicinal components (e.g. advice on treatment pathways and patient information leaflets)

Medicines quality improvement

- Undertake clinical audits of prescribing in areas directed by the GPs, feedback the results and implement changes in conjunction with the relevant practice team.

Medicines safety

- Implement changes to medicines that result from MHRA alerts, product withdrawal and other local and national guidance.

- Auditing practices compliance against NICE technology assessment guidance.

Education and Training

- Provide education and training to primary healthcare team on therapeutics and medicines optimisation.

Care Quality Commission

- Work with the general practice team to ensure the practice is compliant with CQC standards where medicines are involved.

Collaborative Working Relationships:

- Participates in the Primary Care Network Multidisciplinary Team

- Liaises with CCG colleagues including CCG pharmacists on prescribing related matters to ensure consistency of patient care and benefit in surgeries

- Foster and maintain strong links with all services across the PCN and neighbouring networks.

- Explores the potential for collaborative working and takes opportunities to initiate and sustain such relationships

- Recognises the roles of other colleagues within the organisation and their role to patient care

- Demonstrates use of appropriate communication to gain the co-operation of relevant stakeholders (including patients, senior and peer colleagues, and other professionals, other NHS/private organisations e.g. CCGs)

- Can recognise personal limitations and refer to more appropriate colleague(s) when necessary

- Demonstrates ability to integrate general practice with community and hospital pharmacy teams

- Liaises with other stakeholders as needed for the collective benefit of patients including but not limited to:

• Patients and their representatives
• GP, nurses and other practice staff
• Other healthcare professionals including social prescribers, first contact physiotherapists, physicians associates and paramedics
• Community pharmacists and support staff
• Other members of the medicines management (MM) team including pharmacists, technicians and dieticians
• Locality/GP prescribing lead
• Community nurses and other allied health professionals
• Hospital staff with responsibilities for prescribing and medicines optimization
• Community nurses and other allied health professionals

Professional Development:

- Work with your line manager to undertake continual personal and professional development, taking an active part in reviewing and developing the role and responsibilities

- Involved in one to one meetings with line manager monthly to discuss targets and outcomes achieved

- Adhere to organisational policies and procedures, including confidentiality, safeguarding, lone working, information governance, and health and safety

- Work with your line manager to access regular clinical supervision, to enable you to deal effectively with the difficult issues that people present

- Review yearly progress and develop clear plans to achieve results within priorities set by others

- Participate in the delivery of formal education programmes

- Demonstrate an understanding of current educational policies relevant to working areas of practice and keep up to date with relevant clinical practice

Knowledge, Skills and Experience Required

- Completion of an undergraduate degree in pharmacy and registration with the General Pharmaceutical Council

- Minimum of 2 years experience as a pharmacist

- Have experience and an awareness of common acute and long-term conditions that are likely to be seen in general practice

- Working towards or holding an independent prescribing qualification (not mandatory)

- Recognises priorities when problem-solving and identifies deviations from normal pattern and can refer to seniors or GPs when appropriate

- Able to follow legal, ethical, professional and organisational policies/procedures and codes of conduct

Education, Training and Development

- Understands and demonstrates the characteristics of a role model to members in the team and/or service

- Demonstrates self-development through continuous professional development activity

- Demonstrates an understanding of current educational policies relevant to working areas of practice and keeps up to date with relevant clinical practice

- Ensures appropriate clinical supervision is in place to support development

- Willing to enrol on CPPE pathway training programme for primary care

Leadership

- Demonstrate understanding of the pharmacy role in governance and is able to implement this appropriately within the workplace.

- Demonstrate understanding of, and contributes to, the workplace vision

- Demonstrates ability to improve quality within limitations of service

- Reviews yearly progress and develops clear plans to achieve results within priorities set by others.

- Demonstrate ability to motivate self to achieve goals

- Promotes diversity and equality in people management techniques and leads by example.

Special Working Conditions

- The post-holder is required to travel independently between practice sites (where applicable), and to attend meetings etc. hosted by other agencies.

Person Specification

Qualifications

Essential

• Masters degree in Pharmacy (MPharm) (or equivalent)
• Mandatory registration with General Pharmaceutical Council (GPhC)
• Specialist knowledge acquired through postgraduate diploma level or equivalent training/experience.
• Independent prescriber

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

The Confederation, Hillingdon CIC

Address

90 Pembroke Road

Ruislip

HA4 8NX

United Kingdom

Employer's website

https://www.theconfederationhillingdon.org.uk (Opens in a new tab)

Job description

Job responsibilities

Main Duties and Responsibilities

• Supervise and support the reception and administration team on a daily basis.
• Act as the first point of contact for reception staff queries, providing advice and guidance where appropriate.
• Prepare, maintain and monitor reception staff rotas to ensure adequate staffing levels.
• Review annual leave requests and support workforce planning to maintain service provision.
• Assist with arranging cover for sickness absence and other staffing shortages.
• Support the Practice Management Team with the day-to-day operational running of the practice.
• Promote and maintain high standards of customer service, ensuring patients receive a professional, courteous and efficient service.
• Assist with the induction, training and ongoing development of reception staff.
• Monitor reception processes and identify opportunities for service improvement.
• Carry out reception duties, including booking appointments, answering telephone calls, greeting patients, processing registrations and responding to enquiries.
• Undertake general administrative duties as required.
• Use EMIS Web and Docman confidently and accurately.
• Support referral processing, workflow management and clinical coding where appropriately trained.
• Ensure patient information is handled confidentially and in accordance with GDPR, Information Governance and practice policies.
• Deal professionally with challenging situations and escalate issues where appropriate.
• Work collaboratively with all members of the multidisciplinary team.
• Comply with all practice policies, including Health and Safety, Equality and Diversity, Safeguarding and Confidentiality.
• Participate in mandatory training, appraisal and continuing professional development.
• Undertake any other reasonable duties appropriate to the role as requested by the Practice Management Team.

Person Specification

Qualifications

Essential

• Current experience working within General Practice.
• Excellent knowledge of reception and administrative procedures.
• Experience using EMIS Web.
• Experience using Docman.
• Excellent communication and interpersonal skills.
• Strong organisational and time management skills.
• Ability to prioritise workload and work under pressure.
• Ability to lead, motivate and support colleagues.
• Professional, reliable and positive approach to problem-solving.
• Ability to work independently and as part of a team.
• Flexible approach to working hours and operational requirements.
• Commitment to delivering excellent customer service and patient care.
• Understanding of patient confidentiality, GDPR and Information Governance.

Desirable

• Previous experience supervising or managing staff.
• Experience of preparing and managing staff rotas.
• Experience of reviewing annual leave requests and workforce planning.
• Referral processing experience.
• Clinical coding experience.
• Experience of training or mentoring colleagues.
• Knowledge of NHS primary care performance standards and practice procedures.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Park View Medical Centre

Address

66 Delaunays Road

Manchester

M8 4RF

United Kingdom

Employer's website

https://www.parkviewmedicalcentre.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job Purpose

To provide a professional, efficient and welcoming reception service to patients, carers and visitors attending Pelham Medical Practice. The post holder will act as an important first point of contact for patients and will support the clinical and administrative teams in the delivery of a high-quality primary care service.

The post holder will be required to work flexibly across the practice sites and demonstrate a commitment to providing excellent patient care and customer service at all times.

Key Responsibilities and Duties

Reception and Patient Services

Provide a friendly, professional and welcoming reception service to all patients and visitors.

Receive and respond to telephone calls, enquiries and requests in a polite, helpful and sensitive manner.

Book, cancel and amend patient appointments in accordance with practice procedures.

Ensure patients are directed or signposted to the most appropriate service or member of the practice team.

Assist patients with general queries and provide information within the limits of the role.

Deal sensitively and appropriately with patients who may be distressed, anxious or upset.

Maintain a professional and respectful approach when dealing with challenging or difficult situations.

Administrative Duties

Process administrative requests, including prescription requests and other patient correspondence, in accordance with practice procedures.

Maintain accurate and up-to-date patient information and records.

Scan, process and appropriately distribute incoming correspondence and clinical information.

Complete routine administrative tasks to support the smooth running of the practice.

Liaise effectively with GPs, nurses, healthcare professionals and administrative colleagues.

Follow practice protocols and procedures at all times.

Team Working

Work effectively as part of the wider practice team and contribute to a positive and supportive working environment.

Communicate clearly and professionally with colleagues across all practice sites.

Be flexible and willing to undertake duties appropriate to the role as required.

Work across different practice locations according to service requirements.

Support colleagues during periods of increased workload, staff absence or service pressures.

Confidentiality and Information Governance

Maintain strict patient confidentiality at all times in accordance with practice policies, NHS requirements and data protection legislation.

Ensure that information is handled securely and appropriately.

Adhere to all practice policies and procedures relating to confidentiality, information governance and safeguarding.

Health, Safety and Quality

Comply with practice health and safety policies and procedures.

Report any concerns, incidents or risks to the appropriate member of staff.

Participate in practice training, meetings and development activities as required.

Maintain awareness of and comply with practice policies, including safeguarding, infection prevention and control, equality and diversity, and health and safety.

Contribute to the continuous improvement of services and patient experience.

General

The post holder will be expected to undertake other duties commensurate with the grade and nature of the role as reasonably requested by the Practice Manager or senior member of the practice team.

The duties and responsibilities outlined above are not exhaustive and may be reviewed periodically in line with the changing needs of the practice.

The post holder is expected to demonstrate the values of Pelham Medical Practice through a commitment to patient-centred care, professionalism, confidentiality, teamwork and respect.

Person Specification

Experience

Essential

• Good standard of general education.
• Good standard of written and spoken English.
• Basic to good IT skills and confidence using computer systems.
• Ability to use email, Microsoft Office and other electronic systems effectively.
• Understanding of the importance of confidentiality and data protection

Desirable

• Previous experience working within a GP practice or primary care setting.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Pelham Medical Practice

Address

The Grange

17 Pelham Road

Gravesend

Kent

DA11 0HN

United Kingdom

Employer's website

https://www.pelhammedicalpractice.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Duties specific to role

The duties and responsibilities to be undertaken by the Patient Service Manager may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Deputy Practice Manager or Practice Manager/Director, dependent on current and evolving Practice workload and staffing levels:

Management Duties:

• Supervision of the reception team and function as a whole
• Training of new reception team members in line with departmental/Practice policies and procedures, ensuring staff are comfortable and signed off to the appropriate level.
• Monitoring the Practice appointments system and bookings with appropriate training feedback to staff including, managaging the practice DNA rates.
• Monitoring Reception workload (including Tasks) and feeding back to senior management should the workload exceed safe levels.
• Providing support with planning and implementation of the departmental staff rota
• Attend Practice meetings where required
• Any other reasonable duties as necessary
• Reviewing 1:1s with all the Reception team.
• Ensuring appraisals are completed in a time orderly manner

General Duties:

• Opening up/locking-up of Practice premises and maintaining security in accordance with Practice protocols
• Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional
• Taking messages and passing on information
• Filing and retrieving paperwork
• Support with the management of online complaints relating to reception
• Computer data entry/data allocation and collation; processing and recording information in accordance with Practice procedures
• Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers via telephone calls, emails, website and text messaging systems
• Providing clerical assistance to Practice staff as required from time to time, including word/data processing, filing, photocopying and scanning
• Ambulance transport bookings
• Deal with general enquiries and complaints

Working conditions

• Frequent, prolonged VDU use
• Time-pressured environment
• High levels of accuracy and attention to detail essential at all times
• Exposure to distressing situations and written material
• Variable working hours by rota in some practices
• Requirement to wear uniform in some practices

Job Description for all G DOC workers

The job description for all G DOC workers also forms part of your job description.

• Ensure outstanding queries are explained and handed over to next shift, as necessary
• Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter

Person Specification

Experience

Essential

• Work in a receptionist role
• Broad knowledge of General Practice

Desirable

• Experience of managing a team

Other

Essential

• Disclosure Barring Service (DBS) check

Desirable

• Evidence of continuing professional development

Personal Qualities

Essential

• Clear, polite telephone manner
• Polite and confident
• Flexible and cooperative
• Motivated
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Ability to work under pressure

Qualifications

Desirable

• GCSE grade 4/C or above in maths & English, or equivalent (if candidate does not hold these qualifications or a recognised equivalent, competency testing may be required)

Skills

Essential

• Excellent communication skills (written and oral)
• Able to manage team members effectively
• Competent in use of SystmOne
• Competent in the use of Office and Outlook
• Ability to follow policy and procedure
• Effective time management
• Ability to work as a team member and autonomously
• Good interpersonal skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

G DOC Ltd

Address

Pavilion Family Doctors

153A Stroud Road

Gloucester

GL1 5JJ

United Kingdom

Employer's website

https://ghac.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job Summary:

The purpose of the role is to:

Take blood samples and BP readings from patients who are know to have, or are at risk of having, long term health conditions. Complete computer 'check & test' template.

Contact patients to book appointments for reviews of long term health conditions, screening and immunisation or other as required.

Maintain records of call/ recall activity.

Offer general assistance to the Practice team and patients.

You will project a positive and friendly image to patients and other visitors, either in person or via the telephone

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way

Facilitate effective communication between patients, members the primary health care team, secondary care and other associated healthcare agencies

Duties and Responsibilities:

The duties and responsibilities may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Lead Clinician/ Practice Manager, dependent on current and evolving Practice workload and staffing levels:

Using the clinical records to identify patients in need of vaccination or immunisation, health advice, screening or review.

Contacting by telephone, text or letter.

Provide information on the importance of immunisations, screening, review and 'myth-bust' when faced with misinformation.

Update patient contact details on the clinical record system.

Book appointments.

To be aware of the practice philosophy and to treat patients/ visitors with respect, and tolerance and offer constructive support to colleagues and general public.

To be responsible with other members of the reception team for maintaining and monitoring the Practice appointments system

Processing appointments; including personal, telephone and online requests for appointments, visits and telephone consultations and ensuring patients are directed to the appropriate healthcare professional

To have working knowledge of the telephone systems (during and after hours) and have an appropriate telephone manner.

Computer data entry/data allocation and collation; processing and recording information in accordance with Practice procedure

To deal with delegated tasks efficiently, according to guidelines set, and reporting regularly any problems and targets reached as required.

To be aware of all Practice procedures and work in accordance with written protocols

To work flexibly according to the needs of the Practice and provide cover for absent colleagues.

To undertake mandatory and additional training as identified by the practice.

Any other duties, appropriate to the grade, as required by the Practice Manager/ Lead Clinician

Confidentiality:

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately

In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential

Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy and the practice Infection Control policy and published procedures. This will include:

Using personal security systems within the workplace according to Practice guidelines

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks

Making effective use of training to update knowledge and skills

Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards

Actively reporting of health and safety hazards and infection hazards immediately when recognised

Keeping own work areas and general / patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role

Undertaking periodic infection control training

Reporting potential risks identified

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development:

The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development

Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Attend admin meetings as and when required

Attend update courses including mandatory training and any other additional courses the practice sees fit for purpose.

Quality:

The post-holder will strive to maintain quality within the Practice, and will:

Alert other team members to issues of quality and risk

Assess own performance and take accountability for own actions, either directly or under supervision

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance

Work effectively with individuals in other agencies to meet patients needs

Effectively manage own time, workload and resources

Communication:

The post-holder should recognize the importance of effective communication within the team and will strive to:

Communicate effectively with other team members

Communicate effectively with patients and carers

Recognize peoples needs for alternative methods of communication and respond accordingly

Contribution to the Implementation of Services:

The post-holder will:

Apply Practice policies, standards and guidance

Discuss with other members of the team how the policies, standards and guidelines will affect own work

Participate in audit where appropriate

Person Specification

Qualifications

Essential

• Qualified Phlebotomist.
• Excellent IT skills including Microsoft office, word and excel
• Good general education to GCSE or equivalent, including equivalent grade c or above passes in Maths and English

Desirable

• - Experience in a GP Practice environment
• - EMIS and DOCMAN
• - Completed the Care Certificate

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Medicus Health Partners

Address

Carlton House Surgery

28 Tenniswood Road

Enfield

Middlesex

EN1 3LL

United Kingdom

Employer's website

https://www.medicushealthpartners.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

KEY RESPONSIBILITIES

• Provide high quality front desk reception service to the Practice patient population
• Share in the general administrative duties associated with operating the Practice
• Answering the telephone to deal with enquiries, make appointments, transfer calls to appropriate team members etc
• Signposting patient enquiries to the most relevant clinician/service provider
• Opening and closing the surgery premises
• Taking part in team meetings and training
• Offer support and work together with the whole Practice Team

Person Specification

Qualifications

Essential

• GCSE (or equivalent) English & Maths

Experience

Essential

• Must have excellent interpersonal, telephone and organisational skills.
• Must be able to demonstrate a good level of computer literacy.
• Able to work on own initiative and as part of team and contribute to the wider practice team.

Desirable

• Experience of working within in a GP Surgery/NHS
• Experience of using Systmone clinical system

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Ramsbury & Wanborough Surgery

Address

Ramsbury Surgery

Whittonditch Road

Ramsbury

Marlborough

Wiltshire

SN8 2QT

United Kingdom

Employer's website

https://www.ramsburyandwanboroughsurgery.nhs.uk (Opens in a new tab)

Job description

Job responsibilities

Clinical Responsibilities:

• In accordance with the Practice timetable, as agreed, the post-holder will make him/herself available to undertake a variety of duties including surgery consultations, telephone consultations, visiting patients at home and in nursing homes, checking and signing repeat prescriptions and dealing with queries, paperwork and correspondence in a timely fashion.

• Making professional, autonomous decisions in relation to presenting problems, whether self-referred or referred from other health care workers within the organisation

• Assessing the health care needs of patients with undifferentiated and undiagnosed problems

• Screening patients for disease risk factors and early signs of illness

• Cover all the clinical management of the patients in surgery as appropriate including initiating investigations, reviewing results, making referrals to secondary care or to other providers as appropriate

• Developing care and treatment plans in consultation with patients and in line with current Practice disease management protocols as well wider guidance such as that from NICE

• Providing counselling and health education

• Admitting or discharging patients to and from the caseload and referring to other care providers as appropriate

• Ensuring appropriate follow up of patients

• Recording clear and contemporaneous computerised consultation notes to agreed standards

• Collecting data for audit purposes

• Compiling and issuing computer-generated acute and repeat prescriptions (avoiding hand-written prescriptions whenever possible)

• Prescribing generically whenever appropriately and in accordance with the Practice prescribing formulary, NICE guidance and Good Prescribing Practice (as defined by British National Formulary guidance)

• Working with and support other members of the primary health care team in delivering high quality primary care

• Promoting the application of standards and codes of Practice set by the Royal College of General Practice, General Medical Council, Department of Health, and local NHS trust

• Participate in the practice achieving agreed QOF and other key performance indicator targets as required.

• Take responsibility for targets and services allocated, such as a QOF, Enhanced Services, Commissioning, and CQC as required.

• In general, the post-holder will be expected to undertake all the normal duties and responsibilities associated with a GP working within primary care.

Other Responsibilities within the Organisation:

• Awareness of and compliance with all relevant Practice policies/guidelines, e.g. prescribing, confidentiality, data protection, health and safety

• Commitment and contribution to achievement of the highest possible quality standards such as the QOF and other agreed Key Performance Indicator targets as required.

• A commitment to life-long learning and evidence-based best practice

• Champion Parkside's Motto, Values and Ethos in all activities

• Contributing to evaluation/audit and clinical standard setting within the Organisation

• Contributing to the summarising of patient records and read-coding patient data

• Attendance at regular in-house governance and educational meetings and training as well as events at other agencies as appropriate

• Assistance with the training of other staff members and also with the education of doctors and nurses as appropriate

• Contribution to research studies and involvement as required

Confidentiality:

• In the course of seeking treatment, patients entrust us with, or allow us to gather sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately

• As a doctor you will have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. All such information from any source is to be regarded as strictly confidential

• Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety

The post-holder will implement and lead on a full range of promotion and management of their own and others health and safety and infection control as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control policy and published procedures. This will include (but will not be limited to):

• Using personal security systems within the workplace according to practice guidelines

• Awareness of national standards of infection control and cleanliness and regulatory / contractual / professional requirements, and good practice guidelines

• Providing advice on the correct and safe management of the specimens process, including collection, labelling, handling, use of correct and clean containers, storage and transport arrangements

• Correct personal use of Personal Protective Equipment (PPE) and ensuring correct use of PPE by others, advising on appropriate circumstances for use by clinicians, staff and patients

• Management of the full range of infection control procedures in both routine and extraordinary circumstances (e.g. pandemic or individual infectious circumstances)

• Hand hygiene standards for self and others

• Managing directly all incidents of accidental exposure

• Management and advice relating to infection control and clinically based patient care protocols, and implementation of those protocols across the practice

• Active observation of current working practices across the practice in relation to infection control, cleanliness and related activities, ensuring that procedures are followed and weaknesses/training needs are identified, escalating issues as appropriate to the GP partners

• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks across clinical and patient process

• Making effective use of training to update knowledge and skills, and initiate and manage the training of others across the full range of infection control and patient processes

• Monitoring practice facilities and equipment in relation to infection control, ensuring that proper use is made of hand-cleansing facilities, wipes etc., and that these are sufficient to ensure a good clinical working environment. Lack of facilities to be escalated as appropriate to the GP partners

• Safe management of sharps use, storage and disposal

• Maintenance of own clean working environment

• Using appropriate infection control procedures, maintaining work areas in a tidy, clean and sterile and safe way, free from hazards. Initiation of remedial / corrective action where needed

• Actively identifying, reporting, and correcting health and safety hazards and infection hazards immediately when recognised

• Keeping own work areas and general/patient areas generally clean, sterile, identifying issues and hazards/risks in relation to other work areas within the business, and assuming responsibility in the maintenance of general standards of cleanliness across the business in consultation (where appropriate) with the GP partners

• Undertaking periodic infection control training

• Correct waste and instrument management, including handling, segregation, and container use

• Maintenance of sterile environments

• Demonstrate due regard for safeguarding and promoting the welfare of children.

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation

• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

• Behaving in a manner which is welcoming to and of the individual, is nonjudgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development:

The post holder will maintain continued education through attendance at any courses and/or study days necessary to ensure that professional development requirements for appraisal and revalidation are met. This may include training needed for areas of practice development.

This should include:

• Taking responsibility for maintaining a record of own personal and/or professional development

• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Quality:

The post-holder will strive to maintain quality within the Practice, and will:

• Alert other team members to issues of quality and risk

• Assess own performance and take accountability for own actions, either directly or under supervision

• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance

• Work effectively with individuals in other agencies to meet patients needs

• Effectively manage own time, workload and resources.

Communication:

The post-holder should recognize the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members

• Communicate effectively with patients and carers

• Recognise peoples needs for alternative methods of communication and respond accordingly.

Contribution to the Implementation of Services:

The post-holder will:

• Apply Practice policies, standards and guidance

• Discuss with other members of the team how the policies, standards and guidelines will affect own work

• Participate in audit where appropriate.

Person Specification

Qualifications

Essential

• The successful candidate must possess and maintain the following qualifications and professional registrations to practice legally and safely in the UK:
• Medical Degree: Full primary medical qualification (MBChB, MBBS, or equivalent) recognized by the General Medical Council (GMC).
• GMC Registration: Full and current registration with the GMC with a license to practice.
• GP Register: Inclusion on the GMC General Practitioner Register.
• Performers List: Inclusion on the National Performers List (England) before commencing employment.
• Postgraduate Qualification: Certification of Completion of Training (CCT) in General Practice, or equivalent, with MRCGP qualification (or equivalent assessment).
• Clearance: Satisfactory enhanced Disclosure and Barring Service (DBS) check.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Parkside Medical Centre

Address

187 Northmoor Road

Manchester

M12 5RU

United Kingdom

Employer's website

https://www.parksidemedical.org.uk/ (Opens in a new tab)