Job description

Job responsibilities

The postholder will be part of the EHCH Team, which consists of Paramedics, HCAs and Care Coordinators as well as being part of the wider PCN team, which includes Social Prescribing Link Workers, Clinical Pharmacists, Pharmacy Technician, Mental Health Practitioners and Care Coordinators. The PCN Paramedic will support patient-centred outcomes through proactive, preventative and compassionate care by:

Clinical reviews

The post holder will complete clinical reviews for patient concerns, general reviews of patients as well as personalised care and support planning and review of support plans i.e. ReSPECT. For new permanent residents to care homes and hospital discharges, the post holder will provide an initial review within 7 working days, which includes a complete clinical review, development/review of a treatment escalation plan, commence personalised care and support planning and discussion on DNACPR (where appropriate). The post holder will need to demonstrate safe, clinical decision-making and expert care, including assessment and diagnostic skills. There will be the need to prioritise and triage the needs of patients accordingly whilst making any necessary referrals for investigations in the appropriate manner.

Care planning

The post holder will enhance a seamless care approach by ensuring effective care plans and treatments are in place, supporting with care coordination, making onward referrals to appropriate community and specialist services and participating in PCN multi-disciplinary team meetings. This will include using a high level of interpersonal and communication skills to communicate effectively with patients, family members and colleagues. This will include communication of sensitive and complex information concerning patients medical conditions; and help prepare patients and their families for changes in condition and support choice about end of life care.

Supporting care homes

The post holder will provide non-urgent and acute care to care home residents, in keeping with competence, assisting in a weekly care home ward round and review of patients, treatment and evaluation of care. The post holder will also support care home staff with education to help develop the knowledge and skills required to deliver good safe care to residents.

Cross organisational working

The post holder will effectively communicate at all levels of the organisation with a variety of health professionals to provide the best health and social care. This will include developing effective professional relationships, signposting to other services and working in close partnership with the wider PCN team, care home teams, community teams, acute trusts, South East Coast Ambulance Service, social care, 3rd sector partners and others as appropriate.

Person Specification

Experience

Essential

• Experience in managing the care of patients presenting with undifferentiated undiagnosed conditions and/or a designated caseload, using theoretical and practical experience, completing examinations and assessments, care planning, implementing interventions, referring appropriately, and evaluating outcomes aligned to care plans
• Strong clinical assessment and decision-making skills
• Experience of working within a multi-disciplinary team
• Experience of working under own direction in a patient focused environment

Desirable

• Experience of working within a primary care environment
• Evidence of working across organisational boundaries within health and social care
• Experience of EMIS

Qualifications

Essential

• BSc in a training programme approved by the College of Paramedics.
• Active and relevant professional registration with HCPC
• Completed two-year Consolidation of Learning period as a newly qualified paramedic and have a further three years' experience as a band 6 (or equivalent) paramedic
• Commit to obtaining the clinical pillar competencies of the paramedic FCP/AP roadmap to practice within six months of the commencement of the role

Desirable

• Evidence of verification against the FCP roadmap to practice
• Independent or supplementary prescribing qualification (or willingness to undertake)

Knowledge and Skills

Essential

• Understands and acts in line with HCPC professional standards
• Compassionate, adaptable, and community-focused approach
• Commitment to providing safe, effective and person-centred care
• Good IT skills and ability to write comprehensive, accurate clinical notes
• Excellent interpersonal skills and ability to communicate effectively (written, verbal and non-verbal communication) with patients, relatives, carers and colleagues
• Confidence working independently in patients homes and community settings
• Able to work under pressure and to meet deadlines

Desirable

• Knowledge of primary care networks and collaborative working
• Knowledge of the EHCH framework

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Deal & Sandwich Primary Care Network

Address

St Richard's Road Surgery

227 St Richards Road

Deal

Kent

CT14 9LF

United Kingdom

Employer's website

https://cedarssurgery.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

JOB TITLE: SALARIED GENERAL PRACTITIONER

REPORTS TO: THE SENIOR PARTNER (Clinically)

THE PRACTICE & BUSINESS MANAGER (Administratively)

HOURS: TBC

Job summary:

The post-holder will manage a caseload and deal with a wide range of health needs in a primary care setting, ensuring the highest standards of care for all registered and temporary patients.

Clinical responsibilities:

• In accordance with the practice timetable, as agreed, the post-holder will make themselves available to undertake a variety of duties, including surgery consultations, telephone consultations and queries, visiting patients at home, checking and signing repeat prescriptions and dealing with queries, paperwork and correspondence in a timely fashion
• Making professional, autonomous decisions in relation to presenting problems, whether self-referred or referred from other health care workers within the organisation
• Assessing the health care needs of patients with undifferentiated and undiagnosed problems
• Screening patients for disease risk factors and early signs of illness
• Developing care plans for health in consultation with patients and in line with current practice disease management protocols
• Providing counselling and health education
• Admitting or discharging patients to and from the caseload and referring to other care providers as appropriate
• Recording clear and contemporaneous consultation notes to agreed standards
• Collecting data for audit purposes
• Compiling and issuing computer-generated acute and repeat prescriptions (avoiding hand-written prescriptions whenever possible)
• Prescribing in accordance with the practice prescribing formulary (or generically) whenever this is clinically appropriate
• In general, the post-holder will be expected to undertake all the normal duties and responsibilities associated with a GP working within primary care.

Other responsibilities within the organisation:

• Awareness of and compliance with all relevant practice policies/guidelines, e.g. prescribing, confidentiality, data protection, health and safety
• A commitment to life-long learning and audit to ensure evidence-based best practice
• Contributing to evaluation/audit and clinical standard setting within the organisation
• Contributing to the development of computer-based patient records
• Contributing to the summarising of patient records and read-coding patient data
• Attending training and events organised by the practice or other agencies, where appropriate.

Confidentiality:

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
• In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & safety:

The post-holder will implement and lead on a full range of promotion and management of their own and others health and safety and infection control as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control policy and published procedures. This will include (but will not be limited to):

• Using personal security systems within the workplace according to practice guidelines
• Awareness of national standards of infection control and cleanliness and regulatory / contractual / professional requirements, and good practice guidelines
• Providing advice on the correct and safe management of the specimens process, including collection, labelling, handling, use of correct and clean containers, storage and transport arrangements
• Correct personal use of Personal Protective Equipment (PPE) and ensuring correct use of PPE by others, advising on appropriate circumstances for use by clinicians, staff and patients.
• Management of the full range of infection control procedures in both routine and extraordinary circumstances (e.g. pandemic or individual infectious circumstances)
• Hand hygiene standards for self and others
• Managing directly all incidents of accidental exposure
• Management and advice relating to infection control and clinically based patient care protocols, and implementation of those protocols across the practice
• Active observation of current working practices across the practice in relation to infection control, cleanliness and related activities, ensuring that procedures are followed and weaknesses/training needs are identified, escalating issues as appropriate to the responsible person
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks across clinical and patient process
• Making effective use of training to update knowledge and skills, and initiate and manage the training of others across the full range of infection control and patient processes
• Monitoring practice facilities and equipment in relation to infection control, ensuring that proper use is made of hand-cleansing facilities, wipes etc., and that these are sufficient to ensure a good clinical working environment. Lack of facilities to be escalated as appropriate to the responsible manager
• Safe management of sharps use, storage and disposal
• Maintenance of own clean working environment
• Using appropriate infection control procedures, maintaining work areas in a tidy, clean and sterile and safe way, free from hazards. Initiation of remedial / corrective action where needed or escalation to responsible management
• Actively identifying, reporting, and correcting health and safety hazards and infection hazards immediately when recognised
• Keeping own work areas and general/patient areas generally clean, sterile, identifying issues and hazards/risks in relation to other work areas within the business, and assuming responsibility in the maintenance of general standards of cleanliness across the business in consultation (where appropriate) with responsible managers
• Undertaking periodic infection control training (minimum twice annually)
• Correct waste and instrument management, including handling, segregation, and container use
• Maintenance of sterile environments
• Demonstrate due regard for safeguarding and promoting the welfare of children.

Equality and diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/professional development:

In addition to maintaining continued education through attendance at any courses and/or study days necessary to ensure that professional development requirements for PREP are met, the post-holder will participate in any training programme implemented by the practice as part of this employment, with such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Quality:

The post-holder will strive to maintain quality within the practice, and will:

• Alert other team members to issues of quality and risk
• Assess own performance and take accountability for own actions, either directly or under supervision
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
• Work effectively with individuals in other agencies to meet patients needs
• Effectively manage own time, workload and resources.

Communication:

The post-holder should recognise the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members
• Communicate effectively with patients and carers
• Recognise peoples needs for alternative methods of communication and respond accordingly.

Contribution to the implementation of services:

The post-holder will:

• Apply practice policies, standards and guidance
• Discuss with other members of the team how the policies, standards and guidelines will affect own work
• Participate in audit where appropriate.

General:

The above duties are neither exclusive nor exhaustive and the post holder may be required to take on other duties appropriate to the role.

The Senior Partner reserves the right to amend this job description in consultation with the post holder.

Person Specification

Experience

Essential

• Experience of working in Primary Care

Desirable

• Experience of working in Primary Care

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Park Lane Practice

Address

7-9 Park Lane

Swindon

SN1 5HG

United Kingdom

Employer's website

https://www.parklanepracticeswindon.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job summary:

The post-holder will manage a caseload and deal with a wide range of health needs in a primary care setting, ensuring the highest standards of care for all registered and temporary patients.

Main Clinical responsibilities:

• In accordance with the practice timetable, as agreed, the post-holder will make him/her-self available to undertake a variety of duties including surgery consultations, telephone consultations and queries, visiting patients at home, checking and signing prescriptions and dealing with queries, paperwork and correspondence in a timely fashion
• Making professional, autonomous decisions in relation to presenting problems, whether self-referred or referred from other health care workers within the organisation
• Assessing the health care needs of patients with undifferentiated and undiagnosed problems
• Screening patients for disease risk factors and early signs of illness
• In consultation with patients and in line with current practice disease management protocols, developing care plans for health
• Providing counselling and health education
• Admitting or discharging patients to and from the caseload and referring to other care providers as appropriate
• Recording clear and contemporaneous consultation notes to agreed standards
• Collecting data for audit purposes
• Compiling and issuing computer-generated acute and repeat prescriptions (avoiding hand-written prescriptions whenever possible)
• Prescribing in accordance with the practice prescribing formulary (or generically) whenever this is clinically appropriate
• In general the post-holder will be expected to undertake all the normal duties and responsibilities associated with a GP working within primary care.

Other responsibilities within the organisation:

• Awareness of and compliance with all relevant practice policies/guidelines, e.g. prescribing, confidentiality, data protection, health and safety, safeguarding
• A commitment to life-long learning and audit to ensure evidence-based best practice
• Contributing to evaluation/audit and clinical standard setting within the organisation
• Contributing to the development of computer-based patient records
• Contributing to the summarising of patient records and read-coding patient data
• Attending training and events organised by the practice or other agencies, where appropriate.

Person Specification

Who are we looking for?

Essential

• Were looking for a GP who:
• Values teamwork and collaborative care
• Wants to work in a sustainable, well-supported environment
• Has the ambition to develop professionally, without the pressures of traditional partnership
• Is looking for a role that can adapt to their career goals and lifestyle
• Find out more
• For an informal conversation or to arrange a visit:
• Dr Andy Bowen, Clinical Director
• 01983 758998
• [email protected]
• or
• Clive Oliver, Managing Director
• 01983 758997
• [email protected]

Qualifications

Essential

• Essential Criteria (Qualifications & Experience)
• GMC Registration: Full registration and inclusion on a Medical Performers List.
• Qualifications: CCT in General Practice, MRCGP, Vocational Training Certificate.

Desirable

• Focussed training and skills in a specialist area would be welcome.

Experience

Essential

• Experience:
• Broad experience in general practice, managing diverse patient needs.
• Essential Criteria (Knowledge & Skills)
• Clinical: Excellent diagnostic, consultation, and clinical management skills; able to work autonomously.
• IT: Proficient in clinical IT systems (EMIS Web, SystmOne), digital consultations.
• Communication: Excellent verbal, written, active listening, and non-judgmental skills.
• NHS Understanding: Knowledge of NHS systems, QOF, and primary care challenges.
• Teamwork: Ability to work effectively in multidisciplinary teams, contributing to excellent practice management.
• Essential Criteria (Personal Attributes)
• Commitment: To personal & professional development, learning, and patient care.
• Attitude: Resilient, adaptable, innovative, honest, and respectful.
• Work Ethic: Excellent time management, analytical skills, attention to detail.
• Leadership: Strong leadership and problem-solving abilities.

Desirable

• Desirable Criteria (Knowledge & Skills)
• Interest in teaching, training, or audit.
• Experience with minor operations/joint injections.
• Specialist clinical interests.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Wight Primary Partnerships Ltd

Address

Brookside Health Centre

Queens Road

Freshwater

Isle Of Wight

PO40 9DT

United Kingdom

Employer's website

https://brooksidehealthcentre.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Communication and Relationship Skills

To communicate and liaise where appropriate with all other professionals involved in the individual clients treatment and on-going mental health care.

To provide regular information to clients GP and/or referrer about the treatment process and outcome, initial and on-going risk assessments, making appropriate disclosure and onward referrals where necessary.

To provide reports as required by the team lead , service manager, clinical leads and others as requested in order to facilitate effective communication with referring agencies and commissioners.

To improve wellbeing through interventions and encouraging access to other agencies that provide social prescribing and promotes social inclusion.

Analytical and Judgement Skills

To make decisions regarding suitability for therapy and clinical pathways with particular regard to issues of risk and onward referrals to other specialist services as required.

To formulate and implement treatment plans with clients, normally within an agreed brief structured time frame and contracted number of sessions by offering NICE compliant one to one interventions, NICE compliant group interventions and on-line therapy.

To exercise sound theoretical knowledge of evidence based psychological intervention and to employ a range of short term interventions to meet the needs of the referred client.

Planning and Organisational Skills

To manage own clinical caseload within guidelines provided by the team lead and relevant professional guidelines and ethical frameworks (PWP Code of Practice).

To provide a level of activity in accordance with service level agreements and as agreed by team lead.

To contribute to in service training events through presentations, with information relating to good working practice, special projects and procedural changes.

Physical Skills

Ability to sit for therapeutic work (up to 5 hours a day)

Ability to sit at a desk and work at a computer for data/clinical notes inputting purpose.

Patient and Client Care

To exercise professional responsibility for the assessment, treatment and discharge of clients referred by GPs, members of the IAPT team and other appropriate health and social care professionals.

To assess and provide interventions to clients presenting with multiple and complex personal difficulties including those arising from mild to moderate mental health difficulties, based on accurate understanding and utilising a conceptual framework of the clients difficulties within the bounds of low intensity therapy.

To be able to work with a range of client presentations including ambivalence and resistance in order to facilitate a clients ability to explore a range of life issues which frequently are of a distressing emotional nature.

To maintain the highest professional standards of practice by undertaking regular professional/clinical supervision, caseload management supervision and appraisal in keeping with professional body and trust guidelines.

To improve wellbeing and social inclusion through interventions and encouraging access to other agencies that provide social prescribing and which promote social inclusion.

Responsibility for Policy and Service Development

To contribute to the development, implementation and monitoring of the teams operational policies and service.

Responsibility for Finance

To maintain effective use of resources.

To ensure that clinical time is used as effectively as possible.

Responsibility for Human Resources

To contribute to the induction and orientation process of new members of the team and trainees.

Responsibility for Information Resources

To provide monthly clinical activity data.

To provide appropriate statistical returns.

To maintain the highest standards of clinical record keeping including electronic data entry and recording, report writing and responsible exercise of professional self- governance.

To ensure electronic recording of clinical activity meets the required standards, recorded accurately and in a timely fashion to meet the timely reporting of KPIs.

To have basic keyboard skills and be able to use Microsoft Office applications such as Word and Excel.

Research and Development

To contribute toward appropriate research project management, audit and service evaluation with colleagues within the service to help to develop service provision.

Freedom to Act

To exercise autonomous professional responsibility for the assessment, treatment and discharge of clients whose problems are appropriate for low intensity therapy.

Other

To continue to develop the skills of a reflective practitioner by conducting regular personal audit and evaluation of clinical work and by maintaining an active engagement with current development in the field of psychological therapy

To develop knowledge of legislation, national and local policies and issues in relation to primary care adult mental health services.

The post holder is expected to demonstrate and champion the Trusts Values at all times.

The post holder would need to demonstrate energy, drive and enthusiasm for the role.

The post holder would be expected to have excellent interpersonal skills.

Positive working behaviour is expected at all times.

The post holder would be expected to meet deadlines and deliver on all objectives set.

The Post Holder would need to demonstrate the highest level of accountability through their work.

The range of duties and responsibilities outlined above are indicative only and are intended to give a broad flavour of the range and type of duties that will be allocated. They are subject to modification in the light of changing service demands and the development requirements of the post holder.

Person Specification

Qualifications

Essential

• Post graduate certificate in an approved program in promoting psychological wellbeing (IAPT)
• A satisfactory DBS and 2 references are required for this position

Skills & Abilities

Essential

• Highly developed interpersonal skills and communication skills both oral and written.
• Ability to sustain intense levels of concentration responding and participating as required.
• Ability to self-reflect and use clinical supervision appropriately.
• Ability to cope and deal with highly distressing emotional circumstances.
• Ability to cope with unpleasant working conditions.
• Evidence of ability to organise own workload.
• Basic keyboard skills.

Experience

Desirable

• Experience of collaborative work in the NHS.
• Experience of working with a diverse client group with a wide range of presenting problems and significant levels of distress.
• Experience of delivering group work.
• Experience of delivering online therapy.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Mountview Practice

Address

Fleetwood Health & Wellbeing Centre

Dock Street

Fleetwood

FY7 6HP

United Kingdom

Employer's website

https://www.mountviewpractice.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

• Greeting and Assisting Patients: They are the first point of contact for patients, greeting them and assisting with their needs, whether in person or over the phone
• Appointment Management: Scheduling and managing appointments for patients, including handling cancellations and rescheduling.
• Telephone and Email Management: Answering calls and emails, directing them to the appropriate staff, and taking messages when necessary.
• Administrative Support: Providing administrative support to doctors and nurses, including filing patient records, processing repeat prescriptions, and managing patient referrals.
• Handling Patient Enquiries: Addressing patient enquiries efficiently and courteously, whether they are about appointments, prescriptions, or general practice information.
• Maintaining Records: Ensuring that patient records are up-to-date and accurately filed.
• Building Security: Ensuring the security of the practice premises, including opening and closing the surgery.

Person Specification

Qualifications

Essential

• A good standard of GCSEs, particularly in English and Maths, is preferred

Experience

Essential

• Previous experience in a customer service or administrative role.
• Strong literacy, numeracy, and IT skills are essential.
• Good communication, organizational, and customer service skills.
• Friendly, patient, and understanding, with the ability to work accurately and methodically.
• The ability to handle stressful situations and deal with upset or angry patients.

Desirable

• Experience specifically in a healthcare setting, such as another GP practice.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Star Lane Medical Centre

Address

121 Star Lane

Canning Town

Newham

E16 4QH

United Kingdom

Employer's website

https://www.starlanemedicalcentre.nhs.uk (Opens in a new tab)

Job description

Job responsibilities

Reception Duties:

• Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice.
• Deal with all general enquiries, explain procedures and make new and follow-up appointments.
• Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.
• Explain Practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.
• Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
• Enter requests for home visits into the home visits book, ensuring careful recording of all relevant details and where necessary refer to Duty Doctor.
• Action repeat prescription requests and ensure that they are ready for collection by the patient within 48 hours, in line with Practice protocol.
• Take action on clinicians requests for further information/patient contact information etc. (including computerised Practice notes), ensuring completion of all associated paperwork.
• Advise patients of relevant charges for private (non-General Medical Services) services, accept payment and issue receipts for same.
• Enter patient information on to the computer as required.
• Prepare clinical rooms for surgeries, supply prescription forms and record numbers in use and ensure adequate supplies of consumables (including bottles, couch rolls, test request forms etc.).

Person Specification

Qualifications

Essential

• English GCSE Level C or equivalent.
• A demonstrable commitment to professional development.

Desirable

• Intermediate level Microsoft Office.
• SystmOne knowledge.

Experience

Essential

• Experience of working in a public reception environment.
• Experience of Microsoft Office software.
• Experience of dealing with the public and/or patients.

Desirable

• Experience of working in a GP practice.
• Experience of telephone switchboard operation.
• Experience of computerised clinical system.

Knowledge and skills

Essential

• Excellent numeracy skills.
• Excellent keyboard and computer skills.
• Excellent communication skills.

Qualities and attributes

Essential

• An understanding, acceptance and adherence to the need for strict
• confidentiality.
• Ability to use own judgment, resourcefulness and common sense.
• Ability to work without direct supervision and determine own
• workload priorities.
• Ability to work as part of an integrated multi-skilled team.
• Pleasant and articulate.
• Able to work under pressure.
• Able to work in a changing environment.
• Able to use own initiative.

Other

Essential

• Flexibility of working hours/ able to work at the desired times.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Cloister Road Surgery

Address

41-43 Cloister Road

Acton

W3 0DF

United Kingdom

Employer's website

https://www.cloisterroadsurgery.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

* To work as the Clinical Pharmacist working on Practice needs and helping to develop the current Pharmacist Team, and to further develop and maximise patient health while reducing the workload of GPs

* To act within their professional boundaries, supporting and working alongside Pharmacy Technician(s) in General Practice to develop, manage and mentor them

* The post holder will work as part of a multi-disciplinary team in a patient-facing role. The post holder will take responsibility for areas of chronic disease management within the Practice and undertake clinical medication reviews, including structured medication reviews (SMR), monitor electronic repeat dispensing (eRD) prescribing, evaluate prescribing in line with local and national guidelines, review emerging evidence/research and liaise with community pharmacy representatives to proactively manage patients with complex polypharmacy

* The post holder will provide primary support to General Practice staff with regards to prescription and medication queries. They will help support the repeat prescriptions system, deal with acute prescription requests, and medicines reconciliation on transfer of care and systems for safer prescribing, providing expertise in clinical medicines advice while addressing both public and social care needs of patients in the GP Practice

* The post holder will provide clinical leadership on medicines optimisation and quality improvement and manage some aspects of the quality and outcomes framework (QOF) and enhanced services, including the Investment and Impact Fund (IIF)

* The post holder will ensure that the Practice integrates with community and hospital pharmacy to help utilise skill mix, improve patient outcomes, ensure better access to healthcare and help manage workload, which may involve optimising the use of digital technologies. The role is pivotal to improving the quality of care and operational efficiencies so requires motivation and passion to deliver excellent service within General Practice

* The post holder will already be a non-medical prescriber but will be supported to develop their scope of practice in line with the needs of the Practice but also their own training needs analysis discussed with their Line Manager

* See (where appropriate) patients with single or multiple medical problems where medicine optimisation is required (e.g. chronic obstructive pulmonary disease (COPD), asthma). Review the ongoing need for each medicine, a review of monitoring needs and an opportunity to support patients with their medicines taking ensuring they get the best use of their medicines (i.e. medicines optimisation). Make appropriate recommendations to GPs/other clinical colleagues or prescribe autonomously where appropriate for medicine improvement

* Undertake clinical medication reviews with patients and make appropriate recommendations to GPs/other clinical colleagues or prescribe autonomously where appropriate for medicine improvement

* Lead on the development of the SMR plan working collaboratively with the Clinical Pharmacists, key PCN colleagues such as Care Home Matrons and the ICB Medicines Management Team. Lead on collating progress reports from each Practice to feedback to the PCN and Practices

* Managing caseload for patients with common/minor/self-limiting ailments while working within a scope of practice and limits of competence. Signposting to community pharmacy and referring to GPs/other clinical colleagues where appropriate. Working with colleagues (including community pharmacies) to promote the use of the Community Pharmacist Consultation Service (CPCS)

* Provide patient facing clinics for those with questions, queries and concerns about their medicines in the Practice

* Answer all medicine-related enquiries from GPs, other Practice staff, other Healthcare Teams (e.g. community pharmacy) and patients with queries about medicines. Suggesting and recommending solutions. Providing follow-up for patients to monitor the effect of any changes

* Lead on coordinating (where appropriate) and contribute at Practice level to review of the use of medicines most commonly associated with unplanned hospital admissions and readmissions through audit and individual patient reviews. Put in place changes to reduce the prescribing of these medicines to high-risk patient groups

* To reconcile medicines following discharge from hospitals, intermediate care and into care homes, including identifying and rectifying unexplained changes and working with patients and community pharmacists to ensure patients receive the medicines they need post discharge. Set up and manage systems to ensure continuity of medicines supply to high-risk groups of patients (e.g. those with medicine compliance aids or those in care homes)

* Ensure that patients are referred to the appropriate Healthcare Professional for the appropriate level of care within an appropriate period of time e.g. pathology results, common/minor ailments, acute conditions, long term condition reviews etc.

* Produce and implement a Practice repeat prescribing policy. Manage the repeat prescribing reauthorisation process by reviewing patient requests for repeat prescriptions and reviewing medicines reaching review dates and flagging up those needing a review. Ensure patients have appropriate monitoring tests in place when required. Ensure, where appropriate, that electronic repeat dispensing (eRD) systems are used and policies are in place

* Identification of cohorts of patients at high risk of harm from medicines through pre--prepared Practice computer searches. This might include risks that are patient related, medicine related, or both. These patients will be prioritised for a SMR as per the practices local implementation of the plan

* Contribute pharmaceutical advice for the development and implementation of new services that have medicinal components (e.g. advice on treatment pathways and patient information leaflets). Also contribute to further development of and recruitment to the Clinical Pharmacy team

* Analyse, interpret and present medicines data to highlight issues and risks to support decision making

* Lead on coordinating (where appropriate) and contribute at Practice level to the undertaking of simple audits of prescribing in areas directed by the GPs, feedback the results and implement changes in conjunction with the Practice team

* Implement changes to medicines that result from MHRA alerts, product withdrawal and other local and national guidance

* Monitor Practice prescribing against the local health economys red/amber/green (RAG) list and make recommendations to GPs/other clinical colleagues for medicines that should be prescribed by hospital doctors (red drugs) or subject to shared care or specialist recommendation/initiation (amber 1 and 2 drugs). Assist the Practice in seeing and maintaining a Practice formulary that is hosted on the Practices computer system. Auditing Practices compliance against National Institute for Health and Care Excellence (NICE) technology assessment guidance. Provide newsletters or bulletins on important prescribing messages

* Provide education and training to primary healthcare team on therapeutics and medicines optimisation. Support the continuing professional development of pharmacy colleagues, professionals in training and foster an environment of learning for trainees or students who may be hosted by the Practice. Show willingness to support NHS research (e.g. through the completion of NIHR Good Clinical Practice e-learning)

* Work with the General Practice team to ensure the Practice is compliant with care quality commission (CQC) standards where medicines are involved

* To support public health campaigns. To provide specialist knowledge on all public health programmes available to the general public. To advise on social media campaigns (such as posts to Facebook or websites) to improve population health in regards to prescribing or medication

Person Specification

Qualifications

Essential

• * Bachelor or Masters degree in pharmacy (BPharm/MPharm)
• * Minimum of 3 years experience as a Pharmacist, demonstrated within a practice portfolio
• * Mandatory registration with General Pharmaceutical Council
• * Minimum of 3 years post-qualification experience working in General Practice
• * Non-Medical Prescriber
• * In depth therapeutic and clinical knowledge and understanding of the principles of evidence-based healthcare
• * An appreciation of the nature of Primary Care prescribing, concepts of rational prescribing and strategies for improving prescribing
• * Excellent interpersonal, influencing and negotiating skills
• * Excellent written and verbal communication skills
• * Demonstrate the ability to communicate complex and sensitive information in an understandable form to a variety of audiences (e.g. patients)
• * Good IT skills
• * Able to obtain and analyse

Desirable

• * Specialist knowledge acquired through post-graduate diploma level or equivalent training/experience
• * Good Clinical Practice certificate
• * Membership of the Royal Pharmaceutical Society or working towards Faculty membership of the Royal Pharmaceutical Society
• * Previous experience of clinical mentorship and/or line management of other pharmacists, pre-registration pharmacists and pharmacy technicians
• * Is able to plan, manage, monitor, advise and review general medicine optimisation issues in core areas for long term conditions
• * Excellent oral and written communication skills with people from a variety of backgrounds
• * Good presentation skills and ability to work effectively with individuals and groups
• * Advanced clinical reasoning skills
• * Good motivational skills
• * Ability to present complex information in a clear and logical manner
• * Excellent listening skills
• * Good organisational skills to manage and prioritise a caseload
• * Experience in using a Primary Care IT system, e.g. SystmOne
• * Proficient in the use of web-based applications or programmes

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Highcroft Surgery

Address

High Street

Arnold

Nottingham

NG5 7BQ

United Kingdom

Employer's website

https://www.highcroftsurgery.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Provide consultations to patients at the practice by taking histories, examination, investigations, including diagnostic tests. Treating patients and prescribing appropriate medication. Referring patients or providing advice, as appropriate.

Management of long term conditions.

Conducting consultations via telephone and in person.

Recording notes of consultations in an accurate and timely manner on the practices clinical system (EMIS).

Providing clinical advice and support to other clinical staff and respond to queries from the administrative teams.

Attend and participate in regular practice and multidisciplinary meetings.

Develop care plans in consultation with patients.

Participate in clinical audits within the practice.

Contribute to the development of protocols and clinical standards within the practice

Contribute to the ongoing development of the practice, including identifying opportunities for service development.

Carrying out home visits when required

Reviewing and acting on correspondence relating to patients

The postholder will be expected to undertake all duties and responsibilities associated with a GP working within a primary care team

Other Responsibilities within the Organisation

Awareness of and compliance with all relevant Practice policies/guidelines, e.g. prescribing, confidentiality, data protection, health and safety

A commitment to life-long learning and audit to ensure evidence-based best practice

To attend local protected learning time events.

Responsibilities outside the organisation. To engage with events and learning organised by organisations related to health care development in the locality and in particular the Mercian PCN and the Staffordshire CCG.

Participate in the review of significant events and complaints to encourage learning.

Person Specification

Experience

Essential

• Recent experience of working in general practice in the UK
• Commitment to and experience of working as part of a multi- disciplinary and skill mixed team environment
• Experience of working to achieve standards within the Quality and Outcome Framework (QOF)
• Evidence of independent working in General Practice
• Experience of supporting service change
• Teaching of GP Reg/ Physician Associate students/Nursing students
• Evidence of participation in Audit

Qualifications

Essential

• Fully qualified GP with GMC registration
• Inclusion on the NHS England performers list

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Laurel House Surgery

Address

12 Albert Road

Tamworth

B79 7JN

United Kingdom

Employer's website

https://laurelhousesurgery.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job summary

A Salaried GP works as an autonomous practitioner, responsible for the provision of medical services to the practice population, delivering an excellent standard of clinical care while complying with the contract.

Furthermore, the post-holder will adhere to the GMC standards for good medical practice, contributing to the effective management of the practice, leading by example, maintaining a positive, collaborative working relationship with the multidisciplinary team.

The role is to support, mentor, and supervise other healthcare professionals within the organisation and be an integral part of the general practice team.

Primary key responsibilities

The following are the core responsibilities of the Salaried GP in delivering health services.

• The delivery of highly effective medical care to the entitled population
• The provision of services commensurate with the primary care contract
• To clinically examine and assess patient needs from a physiological and psychological perspective and plan clinical care accordingly referring patients to other services/agencies in a timely manner, utilising Practice and any other local guidelines
• Generic prescribing adhering to local and national guidance
• Prioritise health problems and intervene appropriately to assist the patient in complex, urgent or emergency situations, including initiation of effective emergency care
• Effective management of long-term conditions
• To support patients to adopt health promotion strategies that promote healthy lifestyles and apply principles of self-care
• Processing of administration in a timely manner, including referrals, repeat prescription requests and other associated administrative tasks
• Review medications following the appropriate policies, NICE/local clinical guidelines and local care pathways
• Maintain accurate clinical records in conjunction with good practice, policy and guidance
• Work collaboratively, accepting an equal share of the practice workload
• Adhere to best practice recommended through clinical guidelines and the audit process
• Support the delivery of anticipatory care plans
• Contribute to the successful implementation of continuous improvement and quality initiatives within the practice
• Accept delegated responsibility for a specific area (or areas) or the QOF
• Attend and contribute effectively to practice meetings as required
• Contribute effective to the development and maintenance of the practice including clinical governance and training
• Be aware of your duties and responsibilities regarding current legislation and adhere to practice policies and procedures on Safeguarding Adults and Safeguarding Children
• Ensure compliance with the appraisal process
• Prepare and complete the revalidation process to remain fit to practice
• Commit to self-learning and instil an ethos of continuing professional development across the practice team
• Review and always adhere to practice protocols and policies
• Encourage collaborative working, liaising with all staff regularly, always promoting a culture of continuous improvement
• To be an integral part of the general practice team as well as supporting the wider network and multi-disciplinary team
• There may be, on occasion, a requirement to carry out other tasks, this will be dependent upon factors such as workload and staffing levels

Wider responsibilities

In addition to the primary responsibilities, the Salaried GP has the following wider responsibilities:

• Participate in the spectrum of clinical governance processes
• Participate in formal training events promoting best practice in area of expertise Provide leadership and education for members of the multi-disciplinary team, providing guidance and support when necessary
• Participate in local initiatives to enhance service delivery and patient care

Person Specification

Experience

Essential

• Ability to both work autonomously and as part of a multi-disciplinary team
• Experience of working in a primary care environment
• Experience of providing home visits
• General understanding of the primary care contract
• Proven ability to evaluate the safety and effectiveness of own clinical practice
• An appreciation of the NHS landscape and relationship between individual organisations, PCNs and the commissioners

Wider requirements

Essential

• DBS enhanced disclosure
• Occupational Health clearance
• Flexibility to work outside of core office hours
• Evidence of continuing professional development commensurate with the role
• Access to own transport and ability to travel across the locality on a regular basis

Qualifications

Essential

• Qualified GP
• MRCGP
• Vocational Training Certificate or equivalent JCPTGP
• Certificate of Completion of Training (CCT)

Clinical knowledge and skills

Essential

• Good level of clinical knowledge and skills
• Understanding of the importance of evidence-based practice
• Good MS Office and clinical system IT knowledge
• Understanding of the spectrum of clinical governance processes
• Excellent communication skills (written and oral) including recording of accurate clinical notes
• Knowledge of health promotion strategies
• Ability to work within own scope of practice and understand when to refer to GP colleagues
• Experience of triage and the ability to effectively assess and diagnose
• Ability to listen whilst being honest and caring and be both sensitive and empathetic in distressing situations
• Understanding of the local pathology tests processes and the ability to processing the results with advising patients accordingly
• Ability to assess and manage acute deteriorations /exacerbations of long-term conditions
• Understanding of safeguarding adults and children
• Understanding of the importance of evidence-based practice
• Experience of medicines management
• Knowledge of public health issues in the local area
• Understanding and knowledge of QOF and enhanced service

Desirable

• SystmOne experience
• Abtrace experience
• Accurx triage experience
• Women's health (Implant and Coil fitter)
• Minor surgery

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Cathedral Medical Group

Address

Cawley Road

Chichester

West Sussex

PO19 1XT

United Kingdom

Employer's website

http://www.cathedralmedicalgroup.nhs.uk/welcome,59830.htm (Opens in a new tab)

Job description

Job responsibilities

Role Summary

The post-holder will manage a caseload and deal with a wide range of health needs in a primary care setting, ensuring the highest standards of care for all patients.

Clinical Responsibilities

In accordance with the practice timetable, as agreed, the post-holder will make themselves available to undertake a variety of duties, including surgery consultations, telephone consultations, visiting patients at home, checking and signing repeat prescriptions and dealing with queries, paperwork (docman) and correspondence in a timely fashion

Making professional, autonomous decisions in relation to presenting problems, whether self-referred or referred from other health care workers within the organization

Assessing the health care needs of patients with undifferentiated and undiagnosed problems

Recording clear and contemporaneous consultation notes to agreed standards

Screening patients for disease risk factors and early signs of illness

Developing care plans for health in consultation with patients and in line with current practice disease management protocols

Providing counselling and health education

Compiling and issuing computer-generated acute and repeat prescriptions (avoiding hand-written prescriptions whenever possible)

Prescribing in accordance with the practice prescribing formulary (or generically) whenever this is clinically appropriate

Collecting data for audit purposes

In general, the post-holder will be expected to undertake all the normal duties and responsibilities associated with a General Practitioner working within primary care.

Other Responsibilities

Awareness of and compliance with all relevant practice policies/guidelines, e.g. prescribing, confidentiality, data protection, health and safety etc

Contributing to the development of computer-based patient records in a timely fashion

Contributing to the summarising of patient records and coding patient data with applicable codes relating to QOF and practice policies

Contributing to evaluation/audit and clinical standard setting within the organisation

A commitment to life-long learning and audit to ensure evidence-based best practice

Attending training and events organised by the practice or other agencies, where appropriate.

Quality

The post-holder will strive to maintain quality within the practice, and will:

Alert other team members to issues of quality and risk

Assess own performance and take accountability for own actions, either directly or under supervision

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance

Work effectively with individuals in other agencies to meet patients needs

Effectively manage own time, workload and resources

Communication

The post-holder should recognize the importance of effective communication within the team and will strive to:

Communicate effectively with other team members

Communicate effectively with patients and carers

Recognise peoples needs for alternative methods of communication and respond accordingly

Safeguarding

Greenbank Medical Practice is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment. The post holder will complete the required level of safeguarding mandatory training, demonstrate a good understanding of safeguarding and will strictly adhere to the Practices safeguarding policies and procedures.

Confidentiality

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.

Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety

The post-holder will be expected to promote and maintain their own and others health, safety and security as defined in the Practices Health & Safety Policy.

Equality & Diversity

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal & Professional Development

In addition to maintaining continued education through attendance at any courses and/or study days necessary to ensure that professional development requirements are met, the post-holder will participate in any internal or external training programmes implemented by the Practice relevant to their role. This will include all mandatory training and may occasionally involve attending for training off-site.

Person Specification

Qualifications

Essential

• REgistered GP

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Greenbank Medical Practice

Address

Barley Clough Medical Centre

Nugget Street

Oldham

Lancashire

OL4 1BN

United Kingdom

Employer's website

https://www.greenbankmedicalpractice.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job responsibilities:

Reception

• Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice, including recording visits by visitors and checking their identification details
• Receiving and routing of patients consulting with members of the practice team
• Using Care Navigation skills to signpost patients to other relevant services
• Checking patient identification details
• Deal with all general enquiries and explain procedures to patients and their families
• Advise patients of relevant charges for private (non General Medical Services) services, accept payment and issue receipts for same.
• Patient notes and correspondence: retrieve and re-file paper records as required, ensuring strict alphabetical order is adhered to
• Arrange urgent transport for patients attending secondary care services
• Liaise with District Nursing, Health Visiting and other Primary Health Care Team services as requested
• Liaise with reception or other colleagues regarding unresolved or urgent problems
• Record messages (using the computerised practice note or email system as appropriate) for doctors, nurses and administrative staff.
• Helping new reception staff: induction, training and support to agreed standards

Administration

• To have a thorough knowledge of all practice procedures.
• To work in accordance with written protocols
• Printing notes summaries for home visits
• Prepare lists for all surgeries and clinics held as required
• Fax and photocopy as requested
• Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed
• Maximising Practice income from current QOF, LES, DES, commissioning contracts, etc
• Comply with information governance procedures

Appointments

• Process appointment requests from patients for current and future sessions by telephone and in person
• Deal with home visit requests. Enter requests for home visits onto the visit screen in EMIS, ensuring careful recording of all relevant details and where necessary refer to duty doctor
• Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner

Computer

• Familiarity with the Emis web computer system, as well as Clarity TeamNet and any other systems used by the practice
• Liaise with IT for any computer issues
• Registrations of new patients
• Process patients change of address on their records (have knowledge of practice area).
• Action repeat prescription requests (by phone, on paper and online) in accordance with practice procedures and ensure that they are ready for collection by the patient within 48 hours of ordering
• Enter patient information on to the computer as required.
• Scanning letters and documents onto the system in line with practice procedures
• Undertake deduction and amendment requests

Telephone

• Have working knowledge of telephone system, during and after hours.
• Cover for secretary when necessary
• Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery

Other Tasks

• Tidy after surgeries
• Ensure building security have thorough knowledge of doors/windows/alarm.
• Premises:

o Open up premises at the start of the day when first to arrive, de-activate alarm and make all necessary preparations to receive patients.

o When last to leave at the end of the day, ensure that the building is totally secured, internal lights are off and the alarm activated.

• Deal with complaints in accordance with practice complaints procedure
• Make drinks for partners and staff and ensure the kitchen is kept clean and tidy
• Being flexible with the working hours
• Deputising for other colleagues during annual or sickness leave
• Undertake any other additional duties appropriate to the post as requested by the Partners or the practice manager or practice administrator or reception supervisor.

The above list of duties is not exhaustive and may be subject to change as deemed necessary.

Confidentiality:

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
• In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control policy and published procedures. This will include:

• Using personal security systems within the workplace according to practice guidelines
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
• Making effective use of training to update knowledge and skills
• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
• Actively reporting of health and safety hazards and infection hazards immediately when recognised
• Keeping own work areas and general / patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role
• Undertaking periodic infection control training (minimum annually)
• Reporting potential risks identified

Equality and diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/professional development:

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Quality:

The post-holder will strive to maintain quality within the practice, and will:

• Alert other team members to issues of quality and risk
• Assess own performance and take accountability for own actions, either directly or under supervision
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
• Work effectively with individuals in other agencies to meet patients needs
• Effectively manage own time, workload and resources

Communication:

The post-holder should recognize the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members
• Communicate effectively with patients and carers
• Recognize peoples needs for alternative methods of communication and respond accordingly

Contribution to the implementation of services:

The post-holder will:

• Apply practice policies, standards and guidance
• Discuss with other members of the team how the policies, standards and guidelines will affect own work
• Participate in audit where appropriate

Person Specification

Experience

Essential

• A minimum of 2 years Reception / Customer Service AND administration experience

Desirable

• Experience of working in a GP practice
• Experience of working in primary care

Qualifications

Essential

• Good standard of education - GCSE Grade A to C in English and Maths
• General clerical skills
• Computer literate
• Ability to multi-task
• Excellent interpersonal and communication skills

Desirable

• Knowledge of GP Practice working
• Knowledge of medical terminology
• Experience of EMIS

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Leven & Beeford Medical Practice

Address

29 High Stile

Leven

Beverley

HU17 5NL

United Kingdom

Employer's website

https://www.levenandbeefordmedicalpractice.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Clinical responsibilities:

• In accordance with the practice timetable, as agreed, the post-holder will make themselves available to undertake a variety of duties, including surgery consultations, telephone consultations and queries, visiting patients at home, checking and signing repeat prescriptions and dealing with queries, paperwork and correspondence in a timely fashion
• Making professional, autonomous decisions in relation to presenting problems, whether self-referred or referred from other health care workers within the organisation
• Assessing the health care needs of patients with undifferentiated and undiagnosed problems
• Screening patients for disease risk factors and early signs of illness
• Developing care plans for health in consultation with patients and in line with current practice disease management protocols
• Providing counselling and health education
• Admitting or discharging patients to and from the caseload and referring to other care providers as appropriate
• Recording clear and contemporaneous consultation notes to agreed standards
• Collecting data for audit purposes
• Compiling and issuing electronic & computer-generated acute and repeat prescriptions
• Prescribing in accordance with the practice prescribing formulary (or generically) whenever this is clinically appropriate
• The post-holder will be expected to undertake all the normal duties and responsibilities associated with a GP working within primary care.

Other responsibilities within the organisation:

• Awareness of and compliance with all relevant practice policies
• A commitment to life-long learning and audit to ensure evidence-based best practice
• Contributing to evaluation/audit and clinical standard setting within the organisation
• Read-coding patient data
• Attending training and events organised by the practice or other agencies

Confidentiality:

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
• In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & safety:

The post-holder will implement and lead on a full range of promotion and management of their own and others’ health and safety and infection control as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control policy. This will include (but will not be limited to):

• Using personal security systems within the workplace according to practice guidelines
• Awareness of national standards of infection control and cleanliness and regulatory / contractual / professional requirements, and good practice guidelines
• Providing advice on the correct and safe management of the specimens process, including collection, labelling, handling, use of correct and clean containers, storage and transport arrangements
• Correct personal use of Personal Protective Equipment (PPE) and ensuring correct use of PPE by others, advising on appropriate circumstances for use by clinicians, staff and patients.
• Management of the full range of infection control procedures in both routine and extraordinary circumstances (e.g. pandemic or individual infectious circumstances)
• Hand hygiene standards for self and others
• Managing directly all incidents of accidental exposure
• Management and advice relating to infection control and clinically based patient care protocols, and implementation of those protocols across the practice
• Active observation of current working practices across the practice in relation to infection control, cleanliness and related activities, ensuring that procedures are followed and weaknesses/training needs are identified, escalating issues as appropriate to the responsible person
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks across clinical and patient process
• Making effective use of training to update knowledge and skills, and initiate and manage the training of others across the full range of infection control and patient processes
• Monitoring practice facilities and equipment in relation to infection control
• Safe management of sharps use, storage and disposal
• Using appropriate infection control procedures, maintaining work areas in a tidy, clean and sterile and safe way, free from hazards. Initiation of remedial / corrective action where needed or escalation to responsible management
• Actively identifying, reporting, and correcting health and safety hazards and infection hazards immediately
• Keeping own work areas and general/patient areas generally clean, sterile, identifying issues and hazards/risks in relation to other work areas within the business, and assuming responsibility in the maintenance of general standards of cleanliness across the business in consultation (where appropriate) with responsible managers
• Undertaking periodic infection control training (minimum twice annually)
• Correct waste and instrument management
• Demonstrate due regard for safeguarding and promoting the welfare of children.

Equality and diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognises the importance of people’s rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/professional development:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development

Quality:

The post-holder will strive to maintain quality within the practice, and will:

• Alert other team members to issues of quality and risk
• Assess own performance and take accountability for own actions, either directly or under supervision
• Work effectively with individuals in other agencies to meet patients’ needs
• Effectively manage own time, workload and resources.

Communication:

The post-holder should recognize the importance of effective communication team and will strive to:

• Communicate effectively with patients, carers and team members

Recognise people’s needs for alternative methods of communication and respond accordingly.

Person Specification

Qualifications

Essential

• Medical practitioner whose name is included in the
• General MC Register
• Not subject to suspension under section 41A of the
• Medical Act 1983
• Qualified GP with Certificate of Completion of
• Training (CCT)
• Currently on National Performers List
• Has DBS clearance Has had an annual NHS appraisal where
• applicable
• Has been revalidated as required

Desirable

• Evidence of further postgraduate educational
• activities in relevant fields
• MRCGP
• DCH
• DRCOG
• RCGP
• Evidence of CPD activities

Experience

Essential

• Recent experience of working in general practice in
• the UK
• Commitment to and experience of working as part
• of a multi-disciplinary and skill mixed team
• environment
• Experience of working to achieve standards within
• the Quality and Outcomes Framework (QOF)

Desirable

• Evidence of independent working in General
• Practice
• Experience of supporting service change
• Evidence of participation in QOF
• Evidence in participation in Audit

Skills and Ability

Essential

• Understand the health and social needs of the local
• patient population
• Commitment to personal and professional
• development
• Commitment to education and training
• Excellent verbal and written communication
• Excellent record keeping skills
• Understanding the current issues and challenges
• facing primary care
• Confident in using IT (word/excel/outlook) & clinical
• systems
• Excellent time management
• Good analytical skills

Desirable

• National NHS guidance and structure
• Familiar with the clinical system , SystmOne

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

South Queen Street Medical Centre

Address

South Queen Street Medical Centre

South Queen Street

Leeds

West Yorkshire

LS27 9EW

United Kingdom

Employer's website

https://www.southqueenstreetmedical.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

JOB TITLE - Care Co-ordinator / Admin Assistant

REPORTS TO - RECEPTION MANAGER / PRACTICE MANAGER

HOURS: 37.5 hours per week

Job summary -

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, cheerful, efficient and effective way.

Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

Job responsibilities

Administration

To have a thorough knowledge of all practice procedures

To work in accordance of written protocols and policies

Pulling/filing of medical notes/deductions

photocopy as requested

scanning and handling workflows

complete all mandatory training

Action all Patchs requests including ghost list and Patchs Tasks

Action practice email

Cover Saturday and Sunday rotas

Action SystmOne tasks and notification

Support with new staff training including medical students

Daily log into Team Net for updates including policies/protocols. All policies/protocols to be read and acknowledged.

Attend and contribute to practice meetings

Provide support and liaise to the data manager and other admin staff

Reception

Providing good customer service skills at front desk toward all patients and visitors. Where necessary consulting with members of the practice team.

Providing good customer service skills over the telephone and helping with patients with their queries.

Handing completed repeat prescriptions to patient and checking names and address. Complete prescription requests coming through via electronically ie SystmOne online, email, hand written and from pharmacist.

Answer the telephone with helpful and cheerful tone of voice

Be able to cover all reception and all admin position as per management request

Action and complete tasks on daily bases

Action Practice and personal nhs emails on daily bases

Cover for staff sickness and annual leave as requested for care coordinators and admin team

Cover Saturday and Sunday rotas

Appointments

Process appointment requests for today/future appointments from patients by telephone, in person, and via Patchs.

Deal with visits/requests

Computer

Registrations of new patients computer data entry and medical records

Process patients changes of address computer data and medical records (have knowledge of practice area)

Process repeat prescription requests following practice guidelines

Correct use of read coding patients records

Regular updates on patients contact details

Register patients for SystmOne online

Telephone

Have working knowledge of telephone systems, during and after hours

Answering the telephone following practice protocol

Providing good customer service skills over the telephone and helping patients with their queries.

Taking messages from third party companies and/or transferring the calls appropriately

Other Tasks

Clear and clean your working area after every use.

Ensure building security have a thorough knowledge of doors/windows/alarm

Any other tasks allocated by managers are to be completed

Confidentiality

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately

In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential

Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & safety

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control policy and published procedures. This will include-

Using personal security systems within the workplace according to practice guidelines

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks

Making effective use of training to update knowledge and skills

Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards

Actively reporting of health and safety hazards and infection hazards immediately when recognised

Keeping own work areas and general/patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role

Undertaking periodic infection control training (minimum annually)

Reporting potential risks identified

Demonstrate due regard for safeguarding and promoting the welfare of children.

Equality and diversity-

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/professional development-

The post-holder will participate in any training programme implemented by the practice as part of this employment, with such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development

Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Annual completion of all mandatory training.

Quality-

The post-holder will strive to maintain quality within the practice, and will:

Alert other team members to issues of quality and risk

Assess own performance and take accountability for own actions, either directly or under supervision

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance

Work effectively with individuals in other agencies to meet patients needs

Effectively manage own time, workload and resources

Communication-

The post-holder should recognize the importance of effective communication within the team and will strive to:

Communicate effectively with other team members

Communicate effectively with patients and carers

Recognize peoples needs for alternative methods of communication and respond accordingly

Person Specification

Qualifications

Essential

• A Levels
• NVQ Level 3 and higher

Desirable

• NVQ level 3

Experience

Essential

• * Customer service experience
• * Being able to communicate effectively
• * Smile and greet the patient with eye contact
• * Experience responding to emails

Desirable

• * knowledge of software use
• * system one knowledge

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Lilyville @ Parsons Green

Address

5-7 Parsons Green

London

SW6 4UL

United Kingdom

Employer's website

https://lilyvilleatparsonsgreen.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Key Responsibilities

Reception Duties

• Provide a professional and efficient reception service
• Welcome and assist patients and visitors
• Handle patient enquiries both face to face and via telephone
• Book, amend and cancel appointments using practice systems (including SystemConnect)
• Process appointment requests and support triage processes
• Deal with urgent patient needs appropriately
• Hand out
• prescriptions, letters and forms in line with ID and confidentiality procedures

Patient Adviser Role

• Signpost patients to the most appropriate service
• Improve access to care and reduce pressure on GP appointments
• Provide information on services within the practice and wider NHS/community services

General Administration

• Issue repeat prescriptions support prescription processes and related queries
• Manage patient queries via email, online systems, face-to-face and telephone
• Process incoming and outgoing medical records
• Register new patients and explain practice procedures
• Support home visit requests and general admin tasks
• Liaise with external organisations such as Primary Care Support Services

Cross-Cover & Flexibility

• Provide cover across reception and office functions as needed
• Adapt working hours to support service delivery
• Prioritise workload using initiative and sound judgement
• Cover for absent colleagues during annual leave and sickness

Systems & IT

• Use clinical and administrative systems accurately
• Maintain accurate patient records
• Operate the telephone system effectively

About You

We are looking for someone who:

• Has excellent communication and interpersonal skills
• Can remain calm and professional in a busy environment
• Is flexible and reliable, with a willingness to provide additional cover
• Has strong organisational skills and attention to detail
• Can handle confidential information sensitively
• Works well independently and as part of a team

Previous GP or healthcare experience is desirable but not essential, as training will be provided.

Our Values

We are committed to:

• Providing a safe, respectful and inclusive environment
• Delivering high-quality patient care
• Supporting staff wellbeing and development

Additional Information

The role requires adherence to:

• Confidentiality and GDPR requirements
• Health & Safety and infection control policies
• Equality and diversity principles

You will also be expected to participate in training, performance reviews and continuous professional development.

Person Specification

Qualifications

Essential

• GCSE grade C or above in English and Maths
• Good computer skills

Experience

Essential

• Experience of dealing with patients/public

Desirable

• Experience of working in general practice or a healthcare environment.

Essential Criteria

Essential

• Good interpersonal and communication skills
• Flexibility

Employer details

Employer name

Birchwood Medical Centre

Address

15 Benson Road

Birchwood

Warrington

WA3 7PJ

United Kingdom

Employer's website

https://www.birchwoodmedicalcentre.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

To be responsible for the assessment, planning, implementation and evaluation of programmes of patient care. To deliver and maintain high-quality, evidence-based palliative care within a multidisciplinary team framework and contribute to evidence-based development of clinical practice.

1. To be responsible for the assessment, planning, implementation and evaluation of individualised holistic care.
2. Act as a positive role model to others and ensure that practice of specialist palliative care is evidence-based and promoted within the clinical area.
3. Promote a patient-centred approach to care, in collaboration with the multidisciplinary team, carers and other relevant healthcare professionals.
4. Act as a clinical resource and mentor so students, junior staff and those on placement to Myton achieve their learning needs and expertise is shared with the wider health economy.
5. To prioritise patient care on clinical need and organise workload as appropriate for a team of patients and ensure handover is effective and efficient at all times.
6. Ensure that documentation is completed accurately and legibly in accordance with local and NMC guidance and confidentiality is maintained using Caldicott Guidelines.
7. Provide emotional / spiritual support to patients and families throughout the disease and dying trajectory and ensure effective communication at all times.
8. Work collaboratively with nursing and care teams and have a proactive approach in facilitating discharge and ensure that standards of discharge are implemented and maintained in liaison with the discharge coordinator.
9. Be proactive in preparing and delivering clinical information to promote the effectiveness of the multidisciplinary team, acting as an equal member.
10. Liaise with other multidisciplinary team members, consultants and key workers to ensure continuity of care for patients.
11. To attend and present at case conferences and multidisciplinary team meetings to ensure effective communication with all members of the hospice multidisciplinary team and primary care teams, acting as the patient's advocate.
12. To participate in clinical audit as required by the organisation's policies and the clinical governance agenda.
13. To ensure that high standards of nursing care are given and maintained.
14. Actively contribute to developing the service to enhance the care and support available to patients and families.
15. Be responsible for own continued professional development to maintain up-to-date knowledge across the palliative care trajectory.
16. To be aware of the political and national influences affecting clinical care, such as NICE guidance / End of Life Care Strategy.
17. To abide by the guidelines and Code of Conduct of the Nursing & Midwifery Council and the regulations and standards of the Care Quality Commission.
18. Ensure the ward environment is safe, clean and tidy and adhere and comply with the Hospice's Infection Control Policy, dress code, and all other policies and guidance.
19. Work at all times in accordance with Myton policies, guidelines and procedures.

Person Specification

Qualifications

Essential

• Registered Nurse (Adult) degree or diploma level
• Current NMC registration

Skills and Attributes

Essential

• Demonstrates ability to place patient and family at centre of care
• Excellent interpersonal and communication skills
• Excellent organisational ability
• Motivated and enthusiastic
• Creative, resourceful & imaginative
• Excellent role model
• Ability to critically analyse research and apply evidence-based practice
• Team player
• Good IT skills
• Commitment to the Myton values

Desirable

• Teaching and assessing skills

Other

Essential

• The right to work in the UK (we cannot provide sponsorship)
• Flexibility with working hours

Experience

Essential

• Post-registration experience
• Experience of needs assessment / care planning
• Experience of multidisciplinary team working
• Knowledge and understanding of safeguarding
• Familiar with systems for quality, clinical governance and clinical audit

Desirable

• Experience caring for patients with complex health needs
• Experience working in a palliative care setting
• Experience of caring for patients and families with life-limiting / life-threatening conditions

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).